JP7455920B1 - Service provision equipment, service provision method, and program - Google Patents

Abstract

[Problem] To improve user convenience. [Solution] A service providing device is a display control unit that displays information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and is located within the physical store. a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate a chat function for chatting with a person, and when the reception unit is operated, the terminal device of the user and a link destination; and a cooperation unit that cooperates with the terminal device of the person. [Selection diagram] Figure 1

Description

The present invention relates to a service providing device, a service providing method, and a program.

BACKGROUND ART Conventionally, a shopping system has been disclosed in an online shopping service that provides a chat function for chatting with staff of a real store that is an online store that sells products and the like (for example, see Patent Document 1).

Patent No. 7023341

However, the above-mentioned conventional technology may not be sufficiently convenient for users.

The present invention takes such circumstances into consideration, and one of the objects of the present invention is to provide a service providing device, a service providing method, and a program that can improve user convenience.

One aspect of the present invention is a display control unit that displays information about a physical store on a display unit of a user's terminal device, the display control unit including a first reception desk that receives an operation to operate a chat function for chatting with staff of the physical store. a display control unit that displays content on the display unit, and a second reception unit that accepts an operation to operate a chat function for chatting with customers visiting the physical store; and a display control unit that displays content on the display unit. is operated, the terminal device is linked with the terminal device of the staff member who is the cooperation partner, and when the second reception unit is operated, the terminal device is linked with the terminal device of the customer who is the cooperation partner. This is a service providing device including a cooperation unit for cooperation.

According to one aspect of the present invention, user convenience can be improved. For example, useful information can be provided to the user.

1 is a diagram showing an example of a functional configuration of a service providing system 1. FIG. It is a diagram showing an interface screen IF1. It is a diagram showing an interface screen IF2. It is a diagram showing an interface screen IF3. It is a diagram showing an interface screen IF4. FIG. 2 is a sequence diagram showing an example of the flow of processing executed by the service providing system. FIG. 2 is a diagram showing an example of content including a message posted by a customer. FIG. 7 is a diagram showing another example of content including a message posted by a customer. FIG. 3 is a diagram illustrating an example of the relationship between a customer's position and an interface screen. FIG. 11 is a sequence diagram illustrating another example of the flow of processes executed by the service providing system. It is a diagram showing an interface screen IF5. 3 is a diagram showing an interface screen IF6 displayed on the display unit of the customer terminal device 30. FIG. 3 is a diagram showing an interface screen IF7 displayed on the display unit of the user terminal device 10. FIG. FIG. 7 is a diagram showing another example of content including a message posted by a customer. It is a figure which shows an example of the content of reliability information. This is an example of an interface screen provided by a navigation service.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a service providing device, a service providing method, and a program according to the present invention will be described below with reference to the drawings.

A service providing device according to an aspect of the present embodiment is a display control unit that displays information about a real store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the user; and a display control unit that displays content on the display unit, and when the reception unit is operated, and a linkage unit that links the terminal device of the person who is the linkage destination. The person is, for example, a store staff member, a customer, or the like, and is, for example, a person who can check the situation inside the store.

A service providing device according to another aspect of the present embodiment provides a service that provides map information in cooperation with a map application installed on a user's terminal device, in which the location of a physical store on a map and information regarding the physical store are provided. A display control unit for displaying on the display unit of the terminal device of the user and a chat function for chatting with a person existing in the physical store according to the user's operation on the map application are operated to A cooperation unit is provided that causes the terminal device to cooperate with the terminal device of the person who is the cooperation destination.

A service providing device according to another aspect of the present embodiment is a display control unit that displays information about a physical store on a display unit of a user's terminal device, and operates a chat function for chatting with staff of the physical store. a display control unit that displays content on the display unit, the display control unit including a first reception unit that accepts an operation to activate a chat function for chatting with customers visiting the physical store; and a second reception unit that accepts an operation to operate a chat function for chatting with customers visiting the physical store. When the first reception unit is operated, the terminal device and the terminal device of the staff member who is the cooperation destination are linked, and when the second reception unit is operated, the terminal device and the terminal device are the cooperation destination. and a linkage unit that links the customer's terminal device.

The "chat function" is a function that allows two-way communication (for example, with a near real-time operation feeling) using a communication means such as the Internet. The chat function is a function that allows users to communicate using voice communication or text. The "chat function" may also include sending and receiving videos and images via communication. The chat function may include short emails and micro blogs. Chat may be defined as allowing communication to occur via a push email system. Cooperation means, for example, controlling the devices so that they can send and receive information to each other, for example, making it possible to send and receive messages.

In the following embodiments, the service provided by the service providing device will be described as being provided by a map providing service, but instead (in addition) to this, it may be provided by another service platform. For example, it may be provided to a service that provides store information, an application that sends and receives messages, and the like.

[Service provision system]
FIG. 1 is a diagram showing an example of the functional configuration of a service providing system 1. As shown in FIG. The service providing system 1 includes, for example, one or more user terminal devices 10, a store terminal device 20, a customer terminal device 30, and an information providing device (service providing device) 50. These devices communicate with each other via a network. The network NW includes, for example, the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), a cellular network, and the like.

[User terminal device]
The user terminal device 10 is a terminal device used by a user who receives a service. The user terminal device 10 is a computer device having a communication function, such as a smartphone, a tablet terminal, or a personal computer. For example, a map application 12 is installed on the user terminal device 10, and a hardware processor such as a CPU (Central Processing Unit) of the user terminal device 10 cooperates with the map application 12 to provide services to the user. This service may be realized by the user terminal device 10 and a browser.

[Store terminal device]
The store terminal device 20 is a terminal device used by store staff. The store terminal device 20 is a computer device having a communication function, such as a smartphone, a tablet terminal, or a personal computer. For example, a predetermined application is installed on the store terminal device 20, and the store terminal device 20 provides store information to the user terminal device 10 via the information providing device 50 by running the above application. . The store terminal device 20 may provide store information to the user terminal device 10 via a browser or an interface provided by the information providing device 50.

[Customer terminal device]
The customer terminal device 30 is a terminal device used by a customer staying at the store or a customer who has visited the store. The customer terminal device 30 is a computer device having a communication function, such as a smartphone, a tablet terminal, or a personal computer. For example, a predetermined application is installed on the customer terminal device 30, and the customer terminal device 30 provides store information to the user terminal device 10 via the information providing device 50 by running the above application. . The customer terminal device 30 may provide store information to the user terminal device 10 via a browser or an interface provided by the information providing device 50.

[Information providing device]
The information providing device 50 provides various information to the user terminal device 10, and provides information provided by the store terminal device 20 or the customer terminal device 30 to the user terminal device 10, for example. The information providing device 50 includes, for example, a display control section 52, a chat control section 54, a determination section 56, and a storage section 60. The display control section 52, chat control section 54, and determination section 56 are realized by, for example, a hardware processor such as a CPU (Central Processing Unit) executing a program (software). Some or all of these components are hardware (circuit parts) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). (including circuitry), or may be realized by collaboration between software and hardware. The program may be stored in advance in a storage device (a storage device with a non-transitory storage medium) such as an HDD (Hard Disk Drive) or flash memory, or may be stored in a removable storage device such as a DVD or CD-ROM. It may be stored in a medium (non-transitory storage medium), and installed in the storage device by loading the storage medium into a drive device. Some or all of these functions may be performed by other devices.

The storage unit 60 is realized by, for example, a ROM (Read Only Memory), a flash memory, an SD card, a RAM (Random Access Memory), an HDD (Hard Disc Drive), a register, or the like. Further, part or all of the storage unit 60 may be a NAS (Network Attached Storage), an external storage server device, or the like. The storage unit 60 stores information provided to each terminal device (user terminal device 10, store terminal device 20, customer terminal device 30), such as store information 62 and map information. The store information 62 is, for example, content related to a store provided to the user terminal device 10.

The display control unit 52 provides content included in the store information 62 to the user terminal device 10 and the customer terminal device 30, and provides each terminal device with chat information acquired by a chat control unit 54, which will be described later.

The chat control unit 54 mediates and controls chats between the user terminal device 10, the store terminal device 20, and the customer terminal device 30. Chat control unit 54 provides messages acquired from user terminal device 10, store terminal device 20, or customer terminal device 30 to other devices. Note that the functional configuration of the chat control unit 54 may be provided in another device, and the information providing device 50 and the chat control unit of the other device may cooperate to provide a chat service.

The determining unit 56 determines whether a customer using a customer terminal device has come to the store. Details of this processing will be described later.

[Interface screen (Part 1)]
A button (the "first button") for displaying an icon indicating the location of a physical store where you can chat with staff in map information, or a button (the "first button") for displaying an icon indicating the location of a physical store where you can chat with customers in map information. A button (“second button”) or the like may be provided, and the display control unit 52 may cause the display unit of the user terminal device 10 to display information according to the operation of the button.

The display control unit 52 provides the user terminal device 10 with an interface screen IF1 shown in FIG. FIG. 2 is a diagram showing the interface screen IF1. The interface screen IF1 includes, for example, buttons AC (details will be described later) and map information. For example, when the user of the user terminal device 10 (hereinafter referred to as user) performs a predetermined operation or operates a predetermined button, the display control unit 52 causes the display unit to display the interface screen IF2.

[Interface screen (Part 2)]
FIG. 3 is a diagram showing the interface screen IF2. The interface screen IF2 includes, for example, buttons AC (details will be described later) and map information. The map information allows the user of the user terminal device 10 (hereinafter referred to as the user) to chat with the store staff (hereinafter referred to as the staff) in the store terminal device 20 or (and) the customer (customer) in the customer terminal device 30. information indicating that the store is a store where you can chat with staff, but not with customers; information indicating that you are a store with customers, but cannot chat with staff. Contains information indicating that it is a store.

For example, when button A is operated, stores where it is possible to chat with store staff (hereinafter referred to as staff) on the store terminal device 20 or (and) customers (customers) on the customer terminal device 30 are associated with map information. displayed. At this time, other stores may be displayed on the map information. In the map information, the display control unit 52 may cause the display unit to display in a distinguishable manner a real store where you can chat with staff, a real store where you can chat with customers, and other real stores.

For example, when button B is operated, stores where it is possible to chat with staff but not with customers (or stores where it is possible to chat with staff) are displayed in association with map information. At this time, other stores may be displayed on the map information. The display control unit 52 may cause the display unit to display the map information in a display manner that allows real stores where chatting with staff is possible and other real stores to be distinguished.

For example, when button C is operated, stores where customers can chat but cannot chat with staff (or stores where customers can chat) are displayed in association with map information. At this time, other stores may be displayed on the map information. The display control unit 52 may cause the display unit to display the map information in a manner that allows real stores that can chat with customers to be distinguished from other real stores.

[Interface screen (part 3)]
For example, when the user performs an operation to confirm details of a store associated with map information or a store selected by the user, the display control unit 52 displays the interface screen IF3 shown in FIG. 4 on the user terminal device 10. display on the display section. The interface screen IF3 is content related to a store (for example, a restaurant), and includes information such as a menu of the store, images of the store and meals, content for making a reservation at the store, and the degree of crowding of the store. Further, in the area AR1 of the interface screen IF3, a real-time video inside the store is displayed. This moving image is, for example, a moving image captured by a camera of the store terminal device 20. Instead of a real-time video, a video or image prepared in advance may be displayed in the area AR1. When a predetermined operation is performed, the area AR1 may be displayed in full screen.

Furthermore, the interface screen IF3 or the interface screen IF4 described later may include information about coupons that can be used at the store. This coupon may be given to all users who use this service, or it may be provided to customers who posted a message (described later) or to users who visited the store after seeing the message. Alternatively, it may be a coupon given as described in Modification 1.

Area AR1 displays a chat message input by a staff member into area AR2 ("first reception section") within area AR1, and further displays a user's message in response to the message. For example, the staff can display a message in area AR1 about the atmosphere of the store, the menu, the level of crowding, advantageous information for users (for example, a complimentary glass of ○○ for users who arrive by 7:00 pm), etc. etc. can be encouraged.

For example, in the chat mentioned above, the user can make use of more real-time information by checking reservations for use (for example, reservations for 4 people starting at 6:00 p.m.), congestion status, and the like.

Note that the staff may respond to the user's message by utilizing the chat robot function according to store information. For example, when a staff member turns on the chat robot response function through a predetermined operation, the chat robot sends a reply to the user's message based on pre-registered information. For example, in response to a message indicating that the chat robot is open for business, the chat robot will respond with business hours, and for questions that cannot be answered, a message will be sent to the user terminal device 10 stating that a staff member will respond later.

[Interface screen (part 4)]
The display control unit 52 provides the user terminal device 10 with an interface screen IF4 shown in FIG. FIG. 5 is a diagram showing the interface screen IF4. The interface screen IF4 is, for example, an interface screen that is displayed when the interface screen IF3 is scrolled in a predetermined direction. Note that the interface screens shown in FIGS. 4 and 5 can be viewed by multiple users who use this service.

In the area AR11 of the interface screen IF4, photos, messages, etc. posted by the customer are displayed. Area AR12 (“second reception unit”) of area AR11 is an area for the user to input a message. When the user inputs a message in area AR12, the input message is displayed on the display section of customer terminal device 30. For example, the user can ask the customer about things that cannot be understood without actually going to the store, such as the atmosphere of the store, the degree of crowding, the deliciousness of the food, the menu, and customer service. Customers can respond to messages using the chat function. The interface screen that is a combination of the above interface screen IF3 and interface screen IF4 is an example of a "first interface screen."

[Sequence Diagram]
FIG. 6 is a sequence diagram showing an example of the flow of processing executed by the service providing system. In this process, it is confirmed whether the customer is present at the store, and the confirmation result is provided to the user.

First, the customer terminal device 30 provides store identification information and location information of the customer terminal device 30 to the information providing device 50 (S100). The store identification information is store identification information obtained by the customer specifying the store in the content displayed on the display unit. The location information is location information acquired by the positioning device of the customer terminal device 30.

Next, the determining unit 56 of the information providing device 50 compares the store location information and the customer's location information, and determines whether these location information match (S102). The storage unit 60 of the information providing device 50 stores information in which store identification information and store location information are associated with each other, and the determination unit 56 refers to this information to obtain store location information. I can do it. A match does not necessarily mean a complete match, but also includes being within a predetermined distance.

If the location information matches, the display control unit 52 transmits information indicating that a message can be posted as a customer existing at the store to the customer terminal device 30 (S104). After processing step S104, the customer terminal device 30 transmits the message input by the customer to the information providing device 50 (S106). The information providing device 50 transmits the transmitted message to the user terminal device 10 (S108). Next, the user terminal device 10 causes the display unit to display the message transmitted by the information providing device 50 (S110).

Note that if the location information does not match, the display control unit 52 transmits information indicating that a message can be posted as a customer who does not exist at the store to the customer terminal device 30, and subsequent processing is performed.

FIG. 7 is a diagram illustrating an example of content including messages posted by customers. For example, when a customer in a store posts a message, the display section of the user terminal device 10 displays information indicating that the message is posted by a customer in the store in area AR11, and the message (including the posted image). (good) is displayed. In response to this message, the user can chat with the customer at the store by inputting the message in area AR12.

FIG. 8 is a diagram showing another example of content including messages posted by customers. For example, if a customer who is not at the store posts a message, the display section of the user terminal device 10 displays information indicating that the message is posted by a customer who is not at the store in area AR11, and the message (even if it includes the posted image). (good) is displayed. In response to this message, the user can chat with a customer who is not at the store by inputting a message in area AR12.

Note that, in the above example, the information providing device 50 may permit chatting between a customer who is in the store and the user, but may not permit chatting between the user and a customer who is not in the store. This allows the user to obtain highly accurate information from customers who are actually in the store, and it is possible to suppress the provision of information with relatively low credibility.

Further, the information providing device 50 may not disclose the chat to anyone other than the user and the customer, with the consent of one or both of the user and the customer. For example, when one or both of the user and the customer perform a non-public operation, the information providing device 50 makes the content of the chat public for the user and the customer, but makes it private for others. Thereby, the customer can provide the user with his or her true feelings.

[Interface screen (part 5)]
The information providing device 50 may determine whether chat is possible based on the customer's location information. FIG. 9 is a diagram showing an example of the relationship between the customer's location and the interface screen. If the customer is present at the store at time T, the information providing device 50 causes the display unit of the user terminal device 10 to display an interface screen including the content shown in FIG. 7 described above. At time T+1, if the customer leaves the store and is not present in the store, the information providing device 50 detects the customer who is not in the store but is present in the store, except for the area for chatting from the content in FIG. 7 described above. An interface screen including customer content is displayed on the display section of the user terminal device 10. That is, "the third reception unit that receives an operation for operating a chat function for chatting with a customer who has not visited the physical store" is not included in the interface screen.

As described above, since the information providing device 50 controls whether or not chatting is possible depending on the customer's location, it is possible to provide the user with more real-time store information. Note that if there are no customers at the store, the content shown in FIG. 7 described above may not be provided to the user.

Although the above example has been described as using position information, instead of (in addition to) this, the determination unit 56 determines that the customer terminal device 30 of the customer and the store terminal device 20 of the physical store have communicated. It may be determined whether the customer is visiting a physical store based on information indicating. For example, the determination unit 56 acquires information indicating that the user terminal device 10 and the store terminal device 20 or the wireless communication device of the store communicate using short-range wireless communication such as Bluetooth (registered trademark). If so, it may be determined that the user is at the store.

[Sequence Diagram]
FIG. 10 is a sequence diagram showing another example of the flow of processing executed by the service providing system. In this process, code information is used to determine whether the customer is present at the store. The code information is a QR code (registered trademark) or a barcode. Store identification information is encoded in the code information. The code information is provided, for example, at a predetermined position within the store (for example, at a customer's seat). Additionally, store staff may encourage store customers to participate in a chat by asking them to read the code information. In this case, the customer may be provided with a benefit by the store.

First, the customer terminal device 30 captures an image of code information in which store identification information is encoded with the camera of the customer terminal device 30, and reads the code information (S200). Next, the customer terminal device 30 acquires store identification information from the read code information, and transmits the acquired store identification information to the information providing device 50 (S202).

Next, the determination unit 56 of the information providing device 50 determines whether the store identification information matches the identification information stored in the storage unit 60 (S204). If they match (if the matching results match), the display control unit 52 transmits information indicating that a message can be posted as a customer existing at the store to the customer terminal device 30 (S206). After processing step S206, the customer terminal device 30 transmits the message input by the customer to the information providing device 50 (S208). The information providing device 50 transmits the transmitted message to the user terminal device 10 (S210). Next, the user terminal device 10 causes the display unit to display the message sent by the information providing device 50 (S212).

As described above, the information providing device 50 determines whether a customer exists in the store based on the store identification information obtained from the code information by the customer terminal device 30, and transmits the determination result and the customer's message to the user terminal. By providing the information to the device 10, useful information can be provided to the user.

Note that in the above example, the information providing device 50 may provide coupons to the customer who posted the message and the user who visited the store after seeing the message. For example, when a customer posts a message, the information providing device 50 may provide a coupon to the user who posted the message in response to posting the message. The information providing device 50 may also provide a coupon to the user in response to the user viewing a store message or a customer message. For example, when the user operates a button (for example, an evaluation button) corresponding to the message, the information providing device 50 may provide the user with a coupon in response to the operation. In this case, the information providing device 50 may further provide a coupon to the customer who posted the viewed message.

According to the embodiment described above, the information providing device 50 provides a function that allows chatting between the user and the store, and between the user and the customer, thereby allowing the user to obtain real-time information. In this way, the user can obtain useful information, improving convenience for the user.

<Modification 1>
A customer may provide a coupon to a user. FIG. 11 is a diagram showing the interface screen IF5. The interface screen IF5 is displayed on the display section of the customer terminal device 30, and displays the content of the chat between the customer and the user. Furthermore, the interface screen IF5 is provided with a button for giving a coupon to the user. When this button is operated by a customer, the information providing device 50 provides a coupon to the user terminal device 10 in accordance with the operation. This coupon is an example of a coupon that is "given to the user's terminal device when the customer operates the customer's terminal device." Note that the content of the chat between the staff and the user may be displayed on the display section of the store terminal device 20, and the staff may provide the user with a coupon.

The user can use the provided coupon at a store that supports the above chat. For example, a coupon is used by a user displaying the coupon on the display unit of the user terminal device 10 or having the store terminal device 20 read code information in which the contents of the coupon are encoded. If the coupon is used, the coupon may be provided to the customer who provided the coupon.

FIG. 12 is a diagram showing the interface screen IF6 displayed on the display section of the customer terminal device 30. The interface screen IF5 displays, for example, information indicating that the user to whom the customer gave the coupon has visited the store, information indicating that the coupon will be provided in response to the customer's visit, and coupons. For example, when a user uses a coupon at a store, the store terminal device 20 acquires the identification information of the coupon and provides the acquired coupon identification information to the information providing device 50. The coupon identification information may be obtained by reading the code information, or may be obtained by the staff inputting the coupon identification information (coupon code). The above coupon is an example of a coupon that is "given to the customer's terminal device when the user operates the user's terminal device."

The information providing device 50 identifies the customer based on information in which the coupon identification information and the customer identification information stored in the storage unit 60 are associated with each other, and provides the coupon to the customer terminal device 30 of the identified customer. do. The cost of these coupons may be borne by the store or the administrator of the information providing device 50, for example.

Note that, in the above example, the information providing device 50 inquires of the user whether or not to provide the coupon to the customer, and if the user approves the provision of the coupon, provides the coupon to the customer; if not, the information providing device 50 does not provide the coupon to the customer. It does not have to be provided. For example, if a user can obtain useful information through chat after using a store, the user will be provided with a coupon, but if the user cannot obtain useful information through chat, the user will not be provided with a coupon. be able to.

As described above, since the information providing device 50 can provide coupons between customers and users, convenience for customers and users is improved. In addition, as described above, since customers encourage users to visit the store, it is also suitable for stores.

<Modification 2>
The information providing device 50 may provide a coupon to a customer based on the user's evaluation of the customer. FIG. 13 is a diagram showing the interface screen IF7 displayed on the display unit of the user terminal device 10. For example, if a user chats with a customer, views a message posted by the customer, uses the store, and thinks that the information provided by the customer was useful, the user can rate customer X. For example, when the user operates the user terminal device 10 to specify a customer to evaluate and performs an operation to give a positive evaluation, the customer X is provided with a coupon. In this way, the information providing device 50 can provide coupons to customers according to the evaluation. This encourages customers to post and participate in chats. The above coupon is an example of a coupon that is "given to the customer's terminal device when the user operates the user's terminal device."

<Modification 3>
The information providing device 50 may display information indicating the customer's reliability on the display unit of the user terminal device 10 together with the customer's posting. FIG. 14 is a diagram showing another example of content including a message posted by a customer. In addition to the information included in FIG. 7 described above, FIG. 14 displays information indicating the reliability of the customer who posted the message. The user can select a customer to chat with from among a plurality of customers, or select a message to refer to, by referring to information indicating reliability.

The information providing device 50 derives the customer's reliability based on the reliability information stored in the storage unit 60 and provides information indicating the derived reliability. FIG. 15 is a diagram showing an example of the contents of reliability information. The reliability information is information in which the number of visits to the target store, the customer's evaluation by the user, the amount spent at the target store, and the score for each of the customer's review information are associated with each other. Some of these pieces of information may be omitted.

The number of visits to the target store is information derived by the information providing device 50 based on the customer's location information, the store identification information obtained from the code information, and the like, as described above. The user's evaluation of a customer may be an evaluation of content posted by the customer to the target store, or may be an evaluation of content posted by the customer to another store. The information providing device 50 derives a score corresponding to the user's evaluation of the customer, based on information such as the number of times the user operated the evaluation button corresponding to the message posted by the customer.

The amount spent is the amount spent by the customer at the target store. For example, the information providing device 50 acquires information on the amount spent by a customer at a target store from a payment management device such as a server device of an affiliated credit card company or a server device that provides electronic payment services. The review information includes the number and frequency of posts made by customers about the target store and other stores. The information providing device 50 derives a score based on the review information.

<Modification 4>
In the above example, the store information is displayed in the map information, but instead of (or in addition to) the store information may be displayed in a walking navigation service for the user. FIG. 16 is an example of an interface screen provided by the navigation service. The interface screen IF7 includes, for example, an image of the surrounding scenery of the user's location and information about a store that is near the user's location. Store information is superimposed on the image. When the user selects a store on the interface screen, the user can chat with store staff or customers.

As described above, in the walking navigation service, the user can obtain real-time information about nearby stores and easily visit the stores.

According to the embodiment described above, the information providing device 50 includes a first reception section that accepts an operation to operate a chat function for chatting with staff at a physical store, and a first reception section for chatting with customers visiting the physical store. and a second reception section that accepts an operation to operate the chat function of the display section, and when the first reception section is operated, the user terminal device 10 and the store terminal device 20 of the staff member who collaborates with the user terminal device 10 are displayed on the display section. When the second reception unit is operated, the user terminal device 10 and the customer terminal device 30 of the customer, which is the cooperation destination, are linked, thereby improving convenience for the user.

Although the mode for implementing the present invention has been described above using embodiments, the present invention is not limited to these embodiments in any way, and various modifications and substitutions can be made without departing from the gist of the present invention. can be added.

1. Service providing system 10. User terminal device 20. Store terminal device 30. Customer terminal device 50. Information providing device 52. Display control section 54. Chat control section 56. Judgment section 60. Storage section

Claims (23)

A display control unit that displays information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and has a chat function for chatting with a person present in the physical store. a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate the display unit;
a cooperation unit that causes the terminal device of the user to cooperate with the terminal device of the person who is the cooperation destination when the reception unit is operated;
a determination unit that determines that the customer is visiting the physical store when the location information of the customer's terminal device and the location information of the physical store match;
The display control unit regards the customer who the determination unit has determined is visiting the physical store as a customer visiting the physical store, and provides a chat function for chatting with the customer visiting the physical store. displaying content on a user's terminal device, including a second reception unit that accepts an operation for operating a function;
Service provision equipment. A display control unit that displays information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and has a chat function for chatting with a person present in the physical store. a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate the display unit;
a cooperation unit that causes the terminal device of the user to cooperate with the terminal device of the person who is the cooperation destination when the reception unit is operated;
a determination unit that determines that the customer is visiting the physical store based on information indicating that the customer's terminal device and the physical store's terminal device have communicated by short-range wireless communication; Equipped with
The display control unit regards the customer who the determination unit has determined is visiting the physical store as a customer visiting the physical store, and provides a chat function for chatting with the customer visiting the physical store. displaying content on a user's terminal device, including a second reception unit that accepts an operation for operating a function;
Service provision equipment. A display control unit that displays information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and has a chat function for chatting with a person present in the physical store. a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate the display unit;
a cooperation unit that causes the terminal device of the user to cooperate with the terminal device of the person who is the cooperation destination when the reception unit is operated;
The identification information of the physical store is acquired from the customer's terminal device, the acquired identification information is collated with the customer's information stored in the storage unit, and based on the verification result, the customer visits the physical store. A determination unit that determines that the customer has visited the store;
The identification information of the physical store is information provided within the physical store, acquired by the customer's terminal device, or input into the customer's terminal device,
The display control unit regards the customer who the determination unit has determined is visiting the physical store as a customer visiting the physical store, and provides a chat function for chatting with the customer visiting the physical store. displaying content on a user's terminal device, including a second reception unit that accepts an operation for operating a function;
Service provision equipment. A display control unit that displays information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device, and has a chat function for chatting with a person present in the physical store. a display control unit that displays content on the display unit, including a reception unit that accepts an operation to operate the display unit;
a cooperation unit that causes the terminal device of the user to cooperate with the terminal device of the person who is the cooperation destination when the reception unit is operated;
The display control unit includes a first reception unit that receives an operation to operate a chat function for chatting with staff of the physical store, and an operation to operate a chat function for chatting with customers visiting the physical store. displaying on the display section content that includes a second reception section that accepts an operation to operate a chat function for chatting with a customer who has not visited the physical store;
Service provision equipment. The display control unit causes the display unit to display the content including a first reception unit that accepts an operation to operate a chat function for chatting with staff in the physical store, and a second reception unit ,
The cooperation unit causes the terminal device to cooperate with the terminal device of the staff who is the cooperation destination when the first reception unit is operated, and cooperates with the terminal device when the second reception unit is operated. linking the terminal device of the customer, which is the destination;
The service providing device according to any one of claims 1 to 3. The display control section includes:
displaying on the display unit a first interface screen that includes information regarding the physical store selected by the user in the map information, the first reception unit, and the second reception unit;
The service providing device according to claim 5 . The first interface screen further includes a message posted from the terminal device of the physical store and a message posted from the terminal device of the customer.
The service providing device according to claim 6 . The first interface screen further includes a message posted from the user's terminal device corresponding to the message posted from the terminal device of the physical store, and a message posted by the user corresponding to the message posted from the customer's terminal device. a message posted from a terminal device;
The service providing device according to claim 7 . The display control section includes:
causing the display unit to display content including information indicating reliability of the customer associated with the second reception unit ;
The service providing device according to claim 5 . The display control section includes:
A first interface screen including information regarding the physical store selected by the user, the first reception section, the second reception section, and a real-time video of the interior of the physical store is displayed on the display section. display,
The service providing device according to claim 5 . The display control section includes:
displaying on the display unit a first interface screen that includes information regarding the physical store selected by the user, the first reception unit, the second reception unit, and coupons that can be used at the physical store;
The service providing device according to claim 5 . The coupon is given to the user's terminal device by the customer operating the customer's terminal device, or the coupon is given to the customer's terminal device by the user operating the user's terminal device. granted to
The service providing device according to claim 11 . The display control section includes:
In the map information, displaying on the display section the physical store where you can chat with the staff and other physical stores in a distinguishable manner;
In the map information, the display unit displays a physical store where the customer can chat with the customer and other physical stores in a distinguishable manner;
In the map information, displaying on the display section a physical store where you can chat with the staff, a physical store where you can chat with the customer, and other physical stores in a distinguishable manner;
The service providing device according to claim 5 . The display control section includes:
displaying a second interface screen including a first button and a second button on the display unit;
When the first button is operated, displaying an icon indicating the location of a physical store where you can chat with the staff member in the map information;
when the second button is operated, displaying an icon in the map information indicating the location of a physical store where you can chat with the customer;
The service providing device according to claim 5 . When the second reception unit is operated,
The display control unit displays the chat between the user and the customer on a display unit of the user's terminal device and a display unit of the customer's terminal device so that the chat is not disclosed to anyone other than the user and the customer.
The service providing device according to claim 5 . one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
If the location information of the customer's terminal device matches the location information of the physical store, determining that the customer is visiting the physical store;
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. Displaying content including a second reception unit that receives operations on a user's terminal device;
The service delivery method that performs. on one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
If the location information of the customer's terminal device matches the location information of the physical store, determining that the customer is visiting the physical store;
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. Displaying content including a second reception unit that receives operations on a user's terminal device;
A program to run. one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
A process of determining that the customer is visiting the physical store based on information indicating that the customer's terminal device and the physical store's terminal device have communicated by short-range wireless communication;
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. A process of displaying content including a second reception unit that accepts operations on a user's terminal device;
The service delivery method that performs. on one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
A process of determining that the customer is visiting the physical store based on information indicating that the customer's terminal device and the physical store's terminal device have communicated by short-range wireless communication;
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. A process of displaying content including a second reception unit that accepts operations on a user's terminal device;
A program to run. one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
The identification information of the physical store is acquired from the customer's terminal device, the acquired identification information is collated with the customer's information stored in the storage unit, and based on the verification result, the customer visits the physical store. Execute the process of determining that the person is visiting the store,
The identification information of the physical store is information provided within the physical store, acquired by the customer's terminal device, or input into the customer's terminal device,
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. executing a process of displaying content including a second reception unit that receives operations on a user's terminal device;
How we provide our services. on one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
The identification information of the physical store is acquired from the customer's terminal device, the acquired identification information is collated with the customer's information stored in the storage unit, and based on the verification result, the customer visits the physical store. Execute a process to determine that the person is visiting the store,
The identification information of the physical store is information provided within the physical store, acquired by the customer's terminal device, or input into the customer's terminal device,
A customer who is determined to be visiting the physical store in the determining process is regarded as a customer visiting the physical store, and a chat function for chatting with the customer visiting the physical store is operated. executing a process of displaying content including a second reception unit that receives operations on a user's terminal device;
program. one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
a first reception section that receives an operation to operate a chat function for chatting with staff at the physical store; and a second reception section that receives an operation for operating a chat function for chatting with customers visiting the physical store. and displaying content on the display unit that does not include a third reception unit that accepts an operation for operating a chat function for chatting with customers who have not visited the physical store;
The service delivery method that performs. on one or more computers,
Displaying information about a physical store that sells products or provides services to customers who visit the store on a display unit of a user's terminal device;
Displaying content on the display unit including a reception unit that accepts an operation to operate a chat function for chatting with a person existing in the physical store;
When the reception unit is operated, a process of coordinating the terminal device with a terminal device of the person who is a cooperation destination;
a first reception section that receives an operation to operate a chat function for chatting with staff at the physical store; and a second reception section that receives an operation for operating a chat function for chatting with customers visiting the physical store. and displaying content on the display unit that does not include a third reception unit that accepts an operation for operating a chat function for chatting with customers who have not visited the physical store;
A program to run.

Images