JP7445729B2 - Electronic receipt management server, program and electronic receipt system - Google Patents

Description

Embodiments of the present invention relate to an electronic receipt management server , a program , and an electronic receipt system .

Conventionally, receipt data including sales data of products purchased from a store at the time of product payment at a POS terminal is printed on the receipt handed to the customer, or electronic receipt data is transmitted electronically to the customer's mobile terminal, etc. A mechanism for transmitting data is known as .

By converting receipt data into electronic receipt data in this way, household account bookkeeping can be automatically electronically recorded, which is beneficial to customers. Furthermore, by receiving electronic receipt data on a mobile terminal or the like, consumption of receipt paper can be reduced, which is also beneficial for stores that have introduced the system.

However, with conventional technology, it is not possible to change the contents of an electronic receipt once it has been sent. I was only able to view electronic receipts. Therefore, if the details of a transaction were changed, a paper receipt printed on the POS terminal was received.

The problem to be solved by the present invention is to provide an electronic receipt management server , a program , and an electronic receipt system that can view a new electronic receipt corresponding to the modification when the content of the transaction is modified after the transaction is completed. That's true.

The electronic receipt management server of the embodiment includes an electronic receipt data storage means for storing electronic receipt data based on transactions with customers generated by the product sales data processing device in a predetermined storage section that can be referenced by the own device so as to be viewable. , in accordance with a return process in which at least a part of the products related to the transaction is returned , the electronic receipt data after the electronic receipt data has been changed is stored in the storage unit in a viewable manner, and the electronic receipt data storage means a corrected electronic receipt data storage means for changing the stored electronic receipt data to be unviewable; and a corrected electronic receipt data transmission for transmitting the returned electronic receipt data to the terminal device in response to a viewing request from the terminal device. and means.

The electronic receipt system of the embodiment stores electronic receipt data based on a transaction between a customer and a terminal device used by a customer and a product sales data processing device generated by the customer in a predetermined storage unit that can be viewed and referenced by the device itself. an electronic receipt data storage means; and in accordance with a return process in which at least a part of the product related to the transaction is returned, changed returned electronic receipt data in which the electronic receipt data is changed is stored in the storage unit in a viewable manner; a corrected electronic receipt data storage means for changing the electronic receipt data stored by the electronic receipt data storage means so that it cannot be viewed; and an electronic receipt management server having a corrected electronic receipt data transmission means for transmitting the corrected electronic receipt data .

FIG. 1 is a configuration diagram showing the entire configuration of an electronic receipt system according to an embodiment. FIG. 2 is a transition diagram showing an example of screen transition during customer membership registration. FIG. 3 is a block diagram showing the main part configuration of the POS terminal. FIG. 4 is a block diagram showing the main configuration of the electronic receipt server. FIG. 5 is a block diagram showing the main part configuration of the electronic receipt management server. FIG. 6 is a memory map showing a part of the electronic receipt management area of the electronic receipt management server. FIG. 7 is a block diagram showing the main configuration of the mobile terminal. FIG. 8 is a functional block diagram related to electronic receipt processing at the POS terminal. FIG. 9 is a diagram schematically showing an example of receipt data. FIG. 10 is a diagram schematically showing an example of an electronic receipt. FIG. 11 is a flowchart showing the flow of electronic receipt processing at the POS terminal. FIG. 12 is a flowchart showing the flow of receipt processing when the batch cancellation key is operated on the POS terminal. FIG. 13 is a flowchart showing the flow of receipt processing when the reissue key at the POS terminal is operated. FIG. 14 is a flowchart showing the flow of receipt processing when the return key at the POS terminal is operated. FIG. 15 is a diagram schematically showing an example of a new electronic receipt generated after the return processing. FIG. 16 is a flowchart showing the flow of receipt processing when the register minus key on the POS terminal is operated. FIG. 17 is a flowchart showing the flow of receipt processing when the partial cancellation key is operated on the POS terminal. FIG. 18 is a flowchart showing the flow of electronic receipt management processing and information transmission processing in the electronic receipt server. FIG. 19 is a functional block diagram of electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 20 is a flowchart showing the flow of electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 21 is a flowchart showing the flow of electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 22 is a flowchart showing the flow of electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 23 is a flowchart showing the flow of electronic receipt management processing and product information transmission processing in the electronic receipt management server. FIG. 24 is a functional block diagram related to electronic receipt receiving processing and electronic receipt viewing processing in a mobile terminal. FIG. 25 is a flowchart showing the flow of electronic receipt receiving processing and electronic receipt viewing processing on the mobile terminal. FIG. 26 is a diagram showing an example of an electronic receipt displayed on the display section of the mobile terminal.

Hereinafter, one embodiment of the present invention will be described based on the drawings.

FIG. 1 is a configuration diagram showing the entire configuration of an electronic receipt system according to an embodiment. As shown in FIG. 1, the electronic receipt system includes a POS (Point of Sales) terminal 1, a store server 2, an electronic receipt server 3, an electronic receipt management server 4, a promotion setting terminal 5, and a promotion management server 6. and a mobile terminal 7.

POS terminal 1 and store server 2 are provided within store P1. The POS terminal 1 and the store server 2 are communicably connected via an in-store network N1 such as a LAN (Local Area Network). Furthermore, the POS terminal 1 and the store server 2 can be connected to the network N2 that connects the store P1 and the headquarters P2 via a network device (not shown) such as a router connected to the in-store network N1. be. Here, the network N2 is, for example, a dedicated line such as the Internet or a VPN (Virtual Private Network).

The POS terminal 1 is a product sales data processing device that executes product sales data processing. The POS terminal 1 generates receipt data including the transaction details of the product to be paid for, and outputs a paper receipt by printing the receipt data using a printing unit 13, which will be described later. Further, the POS terminal 1 outputs (sends) electronic receipt data whose data format has been converted to the electronic receipt server 3 via the network N2. The method of transmitting the electronic receipt data is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used. Note that the number of POS terminals 1 provided in the store P1 is not particularly limited, and may be a plurality of POS terminals.

The store server 2 centrally manages product sales data processing and the like performed by the POS terminal 1. For example, the store server 2 stores and manages product sales data generated by the product sales data processing of the POS terminal 1, and stores and manages product data files used in the product sales data processing.

Note that the number of POS terminals 1 disposed in the store P1 is not particularly limited, and may be a plurality of POS terminals. Further, in this embodiment, a configuration in which the POS terminal 1 outputs electronic receipt data will be described, but the present invention is not limited to this. The electronic receipt data may be output to the electronic receipt server 3 by converting the electronic receipt data.

The electronic receipt server 3 is provided at the headquarters P2 of a company that operates a store or chain store (hereinafter referred to as a store), and functions as a receipt management server for the company that manages receipt data for each company that operates the store. . The electronic receipt server 3 has functions such as sales management, sales analysis, and inventory management for companies that operate stores, for example.

Further, the electronic receipt server 3 receives electronic receipt data transmitted from the POS terminal 1 via the network N2. Further, the electronic receipt server 3 transmits the received electronic receipt data to the electronic receipt management server 4 via the network N3 that connects the headquarters P2 and the electronic receipt center P3.

Here, the network N3 is, for example, a dedicated line such as the Internet or a VPN. Further, the method of transmitting the electronic receipt data is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used.

The electronic receipt management server 4 is provided in the electronic receipt center P3. The electronic receipt center P3 is, for example, a third party organization other than a company that manages receipt data on the electronic receipt server 3. Note that the electronic receipt server 3 may also be managed by a third party organization.

The electronic receipt management server 4 functions as a customer receipt management server that collectively manages receipt data of various companies that operate stores. The electronic receipt management server 4 stores the name of each customer (member) who has registered as a member through the procedures described later, a membership code that is a customer code, and destination information (e.g., email) of the mobile terminal 7 to which electronic receipt data is to be sent. Member data such as addresses) are stored and managed in the member master held in the database DB. Note that a configuration may be adopted in which a member management server or the like that stores and manages member data is provided separately from the electronic receipt management server 4.

Further, the electronic receipt management server 4 receives electronic receipt data transmitted from the electronic receipt server 3 via the network N3, and stores this electronic receipt data in an electronic receipt management area 43a, which will be described later, held in the database DB. ·to manage. More specifically, the electronic receipt data includes elements such as membership codes in addition to product transaction details (product sales data), and is managed in association with the membership data of the corresponding member.

Further, the electronic receipt management server 4 receives additional information such as campaign information related to a campaign for a specific product from a promotion setting terminal 5 connected via a network N4, which will be described later, and retains this additional information in the database DB. The information is stored and managed in an additional information management area 43b, which will be described later. More specifically, the additional information is managed in association with an element that satisfies a predetermined condition among the elements included in the electronic receipt data stored in the database DB.

Furthermore, when electronic receipt data is stored in the database DB, the electronic receipt management server 4 identifies the destination (mobile terminal 7) by referring to the destination information associated with the membership code of this electronic receipt data. . Then, the electronic receipt management server 4 transmits the electronic receipt data stored in the database DB to its destination via a network N5, which will be described later. Note that if additional information is associated with the electronic receipt data, this additional information is also transmitted to the destination.

Further, when the electronic receipt management server 4 receives an electronic receipt inquiry specifying a membership code from a mobile terminal 7 connected via a network N5, which will be described later, the electronic receipt management server 4 extracts electronic receipt data corresponding to the membership code from the database DB. and transmits it to the mobile terminal 7. Note that if additional information is associated with the electronic receipt data, this additional information is also transmitted to the mobile terminal 7 that made the inquiry.

The promotion setting terminal 5 and the promotion management server 6 are provided at the consumer goods manufacturer P4 or the like. The promotion setting terminal 5 is a terminal device such as a PC (Personal Computer), and transmits additional information to the electronic receipt management server 4 via the network N4. Here, the network N4 is, for example, a dedicated line such as the Internet or a VPN. Further, the method of transmitting the additional information is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used.

The mobile terminal 7 is a terminal device used by a user (customer) of this system, such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer. The mobile terminal 7 is equipped with an application such as a web browser for viewing various information provided on the network N5. Note that instead of the mobile terminal 7, a terminal device such as a PC may be applied.

The mobile terminal 7 registers as a member of this system by accessing the electronic receipt management server 4 via the network N5. Here, the network N5 is the Internet or various public networks.

By the way, membership registration of a customer in this system is performed, for example, in the following procedure. The customer sends a blank email from the mobile terminal 7 to the electronic receipt management server 4 via the network N5. The electronic receipt management server 4 transmits a URL (Uniform Resource Locator) indicating a page for membership registration to the received email address. The customer accesses the URL indicating the page for membership registration from the mobile terminal 7, and displays an input screen for entering information necessary for membership registration (name, destination information, etc.). After the customer completes inputting the necessary information, the electronic receipt management server 4 executes membership registration in the member master. Thereafter, the electronic receipt management server 4 delivers a membership registration completion email containing the membership code (customer code) and password to the mobile terminal 7. This completes membership registration.

After membership registration as described above, the mobile terminal 7 displays the customer's membership code on the display unit 73 as a code symbol CS such as a barcode or two-dimensional code, as shown in FIG. The customer presents the code symbol CS displayed on the mobile terminal 7 to the clerk at the time of transaction settlement at the store P1. The store clerk reads the code symbol CS displayed on the mobile terminal 7 with a code reading unit 15 (see FIG. 3) connected to the POS terminal 1 and configured with, for example, a scanner. This makes it possible to associate the customer's membership code with the receipt data generated after payment through product sales data processing at the POS terminal 1.

Further, after the payment (transaction) at the POS terminal 1, the mobile terminal 7 receives electronic receipt data for the transaction transmitted from the electronic receipt management server 4 via the network N5. By transmitting an electronic receipt inquiry specifying the membership code to the electronic receipt management server 4 via the network N5, the electronic receipt data of the member is received from the electronic receipt management server 4. Furthermore, the mobile terminal 7 displays the received electronic receipt data on a display section 73, which will be described later (see FIG. 26).

Further, if additional information is associated with the received electronic receipt data, the mobile terminal 7 displays an icon or the like instructing application to a project related to a campaign based on this additional information (see FIG. 26). For example, connection destination information (URL, etc.) indicating a destination for application to the project (for example, the promotion management server 6) can be set in the icon. In this case, upon receiving the operation on the icon, the mobile terminal 7 accesses the promotion management server 6 via the network N5 and executes processing related to the application.

Promotion management server 6 is a server device that accepts access from mobile terminal 7 connected via network N5. The promotion management server 6 has an entry master that manages application history for each campaign type in association with a membership code for identifying each member. When the promotion management server 6 receives an application for a campaign from the mobile terminal 7 via the network N5, it manages the application history for each campaign type in association with the membership code. Note that when the mobile terminal 7 accesses the promotion management server 6, it transmits the membership code associated with the user (member) of the mobile terminal 7, which is held in the receipt data or the like.

In an electronic receipt system having such a configuration, electronic receipt data (receipt data) indicating the details of a transaction (payment) generated by processing product sales data at the POS terminal 1 of the store P1 is sent via the electronic receipt server 3. The received data is transmitted to the electronic receipt management server 4 and published on the Web. Therefore, by specifying a URL (Uniform Resource Locator), the mobile terminal 7 equipped with a web browser can download receipt data published on the web to the mobile terminal 7 and view it on the web browser. . Note that an application for viewing receipt data may be installed on the mobile terminal 7 and viewed.

Next, the configuration of the main devices that construct the electronic receipt system of this embodiment will be explained.

First, the POS terminal 1, which is a product sales data processing device, will be explained. FIG. 3 is a block diagram showing the configuration of the POS terminal 1. As shown in FIG. As shown in FIG. 3, the POS terminal 1 includes a control section 11 that centrally controls various calculations and each section of the POS terminal 1. The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory) that stores various programs and data, and a RAM (Random Access Memory) that temporarily stores various programs and rewrites various data. This is a computer that includes an RTC (Real Time Clock) section that measures the current date and time.

The control section 11 is connected to the operation section 12 , the printing section 13 , the display section 14 , and the code reading section 15 via the bus 18 .

The operation unit 12 has various operation keys for an operator to input operations. Operation keys include, for example, a numeric key for inputting numerical values, a cursor key and a selection confirmation key for selecting a predetermined item, a subtotal key for instructing the output of the total of products for which sales are registered in a transaction, and a key. A closing key or the like is provided to declare that the transaction will be closed and the payment will be settled.

The operation unit 12 includes a keyboard on which keys such as a closing key 121, a batch cancellation key 122, a reissue key 123, a return key 124, a register minus key 125, and a partial cancellation key 126 are arranged. The close key 121 is a key that is operated when completing a transaction with a customer. The batch cancellation key 122 is a key that is operated when canceling the transaction in the middle of the operation. The reissue key 123 is a key operated to reissue a receipt on which product information and payment information for the transaction are printed after the transaction is completed. The return key 124 is a key that is operated when returning all or some of the purchased products after the end of the transaction. The register minus key 125 is a key that is operated to cancel the transaction after the transaction has been completed in the event that there is an input error due to an erroneous operation or the like. The partial cancellation key 126 is a key operated when canceling a part of the product after the transaction is completed.

The printing unit 13 includes a printer device that prints receipts, journals, and the like. The printing unit 13 includes a cutting mechanism (not shown) that cuts paper such as roll paper to be printed, and cuts the paper according to a cut command described later.

The display unit 14 is, for example, a liquid crystal display, and displays various information such as the product name and price of the product registered for sale, the total amount of one transaction for which payment has been declared, and the amount of change. The display unit 14 includes an operator display 14a that displays various information for cashiers, and a customer display 14b that displays various information for customers. Note that the display section 14 may have a touch panel configuration, and in this case, the touch panel functions as the operation section 12.

The code reading unit 15 is a scanner device that optically reads code symbols such as barcodes and two-dimensional codes, for example. The code reading unit 15 reads, for example, a code symbol attached to a product or a code symbol displayed on the mobile terminal 7, and the control unit 11 inputs information held in the read code symbol. It is assumed that a code symbol attached to a product holds a product code or the like for identifying the product. Further, it is assumed that the code symbol displayed on the mobile terminal 7 holds a member code (customer code) or the like for identifying the customer who carries the mobile terminal 7. Note that the membership code may be stored magnetically or electrically in the mobile terminal 7. In this case, the stored membership code is read by a dedicated reader. The control unit 11 inputs the read membership code.

Further, the control unit 11 is connected to a communication I/F (interface) 16 via a bus 18, and can be connected to the in-store network N1 and network N2 via this communication I/F 16. There is.

Further, the control section 11 is connected to the storage section 17 via a bus 18. The storage unit 17 is, for example, an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage unit 17 stores programs for executing various POS operations including product sales data processing. The storage unit 17 also stores various data files related to product sales data processing, such as product data files storing product data such as the product name, product code, and unit price of each product. The storage unit 17 also stores a receipt data processing program 17a for processing product sales data and processing related to receipt data.

The storage unit 17 also stores a POS number for identifying one's own POS terminal 1 from other POS terminals 1, a company code (identification code of a company that operates a store), a business type/business type code, and the location where the POS terminal 1 is installed. The store code etc. indicating the store P1 where the store is located is stored in the identification code management area 17b. Here, the industry type/business type code is a code (classification code) that distinguishes the type of business/business type of the store, such as a convenience store, a supermarket, a department store, a pharmacy, a restaurant, a restaurant, or the like. Note that such business types and business types can be arbitrarily changed according to the user's preference. Further, the company code (identification code of the company that operates the store) and industry/business type code may be registered in the electronic receipt server 3.

The storage unit 17 also stores a receipt data schema 17c that describes conversion rules for converting unstructured receipt data into structured receipt data (hereinafter referred to as electronic receipt data). The storage unit 17 also stores the processed product sales data and the read membership code in the data storage unit 17d.

Next, the configuration of the electronic receipt server 3 that functions as a corporate receipt management server will be explained using the block diagram of FIG. 4. The electronic receipt server 3 includes a control section 31 that centrally controls various calculations and each section of the electronic receipt server 3. The control unit 31 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and rewrites various data, an RTC unit that measures the current date and time, and the like. be.

The control unit 31 can be connected to the network N2 and the network N3 via a communication I/F 32 connected to the bus 34. Further, the control section 31 is connected to the storage section 33 via a bus 34.

The storage unit 33 stores electronic receipt data for each company that operates a store in an electronic receipt management area 33a. The electronic receipt data includes a company code (identification code of the company that operates the store), industry/business type code, store code, shopper's membership code, POS number of the POS terminal 1, receipt number, product sales data, and the like.

The storage unit 33 also stores an electronic receipt management program 33b for managing electronic receipt data in the electronic receipt management area 33a. The storage unit 33 also stores an information transmission program 33c for transmitting receipt data managed in the electronic receipt management area 33a to the electronic receipt management server 4.

Next, the configuration of the electronic receipt management server 4 that functions as a customer receipt management server will be explained using the block diagram of FIG. 5. As shown in FIG. 5, the electronic receipt management server 4 includes a control section 41 that centrally controls various calculations and each section of the electronic receipt management server 4. The control unit 41 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and rewrites various data, and an RTC unit that measures the current date and time. be.

The control unit 41 can be connected to the network N3, the network N4, and the network N5 via a communication I/F 42 connected to the bus 44. Further, the control section 41 is connected to the storage section 43 via a bus 44.

The storage unit 43 includes a member master management area (not shown) for storing and managing member master data, as well as an electronic receipt management area 43a for collectively storing electronic receipt data of various companies that operate stores. It is secured. More specifically, the electronic receipt management area 43a manages electronic receipt data of various companies that operate stores for each member.

The electronic receipt includes a membership code, a company code (identification code of the company that operates the store), a store code, a POS number of the POS terminal 1, a receipt number, product sales data (including date and time data), and the like. Therefore, for example, consumer goods manufacturer P4, etc. can obtain unique proof information of purchased products related to the manufacturer from this electronic receipt data under specific conditions (for example, limited to a specific company that operates a store, limited to a specific region, etc.) It will be possible to obtain the information only during a limited time period, etc.). Note that the consumer goods manufacturer P4 is a manufacturer of foods, beverages, clothing, cosmetics, medicines, household goods, and the like.

Furthermore, the storage unit 43 stores various types of additional information in the additional information management area 43b in association with desired products (product codes), members (membership codes), companies (company codes), and stores (store codes). Here, the additional information refers to, for example, desired product information and campaign information related to a campaign that is associated with specific conditions (for example, a specific company that operates a store, a specific region, a specific store, a specific time, etc.) etc. The additional information includes access information such as a URL linking to a homepage associated with a company's campaign, a URL linking to a homepage associated with a company's CM, and a URL linking to a company's coupon.

The storage unit 43 also stores electronic receipt data and additional information of each company in an electronic receipt management area 43a and an additional information management area 43b, in addition to a membership management program (not shown) for managing the membership master in a membership master area. An electronic receipt management program 43c is stored therein. The storage unit 43 also stores an information transmission program 43d for transmitting electronic receipt data and additional information of a desired product to the mobile terminal 7. Note that the member master management area, electronic receipt management area 43a, and additional information management area 43b correspond to the database DB shown in FIG.

Next, the electronic receipt management area 43a of the electronic receipt management server will be explained using the memory map shown in FIG.

In FIG. 6, the electronic receipt management area 43a includes a receipt number section 43a1 and a plurality of electronic receipt data storage sections 43a2 to 43an corresponding to each receipt number section 43a1. In the example of FIG. 6, three electronic receipt data storage units are shown: an electronic receipt data storage unit 43a2, an electronic receipt data storage unit 43a3, and an electronic receipt data storage unit 43a4. The electronic receipt data storage section 43a2 includes an electronic receipt data section 43a21 and a display permission flag section 43a22. Further, the electronic receipt data storage section 43a3 includes an electronic receipt data section 43a31 and a display permission flag section 43a32. The electronic receipt data storage section 43a4 includes an electronic receipt data section 43a41 and a display permission flag section 43a42.

The receipt number section 43a1 already stores receipt numbers for which electronic receipt data has been generated. When a receipt number that has not been stored yet is received, the new receipt number is stored in the unstored area of the receipt number section 43a1.

The electronic receipt data section 43a21 and the electronic receipt data section 43a31 each store different electronic receipt data corresponding to the receipt number stored in the receipt number section 43a1. The electronic receipt data section 43a31 may not yet store electronic receipt data.

The display permission flag section 43a22 and the display permission flag section 43a32 store flags indicating whether or not the electronic receipt data stored in the electronic receipt data section 43a21 and the electronic receipt data section 43a31 can be displayed on the mobile terminal 7. When the stored flag is "1", the control unit 41 controls the electronic receipt to be displayed on the mobile terminal 7, and when the stored flag is "0", the control unit 41 controls the electronic receipt to be displayed on the mobile terminal 7. The receipt data is controlled not to be displayed on the mobile terminal 7.

When a certain receipt number and electronic receipt data corresponding to the receipt number are received from the electronic receipt server 3, if the receipt number is the first receipt number, the receipt number is stored in the receipt number section 43a1, and the received receipt number is stored in the receipt number section 43a1. The electronic receipt data is stored in the corresponding electronic receipt data section 43a21. Then, a flag "1" is stored in the display permission flag section 43a22 corresponding to the electronic receipt data section 43a21. In this case, the electronic receipt data stored in the electronic receipt data section 43a21 can be displayed on the mobile terminal 7.

Next, when new electronic receipt data corresponding to the same receipt number is received, the flag stored in the display permission flag section 43a22 is changed to "0", and the newly received electronic receipt data is is stored in the electronic receipt data section 43a31 corresponding to . Then, a flag "1" is stored in the display permission flag section 43a32 corresponding to the electronic receipt data section 43a31. In this case, the electronic receipt data stored in the electronic receipt data section 43a21 cannot be displayed on the mobile terminal 7. On the other hand, the electronic receipt data stored in the electronic receipt data section 43a31 can be displayed on the mobile terminal 7.

Next, the configuration of the mobile terminal 7 will be explained using the block diagram of FIG. 7. As shown in FIG. 7, the mobile terminal 7 includes a control unit 71 that controls various calculations and other parts of the mobile terminal 7 in an integrated manner. The control unit 71 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and rewritably stores various data, an RTC unit that measures the current date and time, and the like. be.

The operation section 72 is connected to the display section 73 via a bus 76. The operation unit 72 includes various operation keys and a pointing device for the user (customer) to input operations. The display unit 73 is, for example, a liquid crystal display, and displays various information such as electronic receipt data, which will be described later. Note that the display section 73 may have a touch panel configuration, and in this case, the touch panel functions as the operation section 72.

Further, the control unit 71 is connected to a communication I/F 74 via a bus 76, and can be connected to the network N5 via this communication I/F 74. In addition, it is good also as a structure which can be connected to the in-store network N1 via the communication I/F 74.

Further, the control section 71 is connected to the storage section 75 via a bus 76. The storage unit 75 includes a web browser for viewing various information (content) published on the web, an electronic receipt compatible program 75a for receiving electronic receipt data from the electronic receipt management server 4, and a received receipt. An electronic receipt viewing program 75b for viewing data is stored.

Next, control processing of each part constituting the system of this embodiment will be explained.

First, the electronic receipt processing executed by the control unit 11 of the POS terminal 1 according to the receipt data processing program 17a will be described with reference to FIGS. 8 to 16.

FIG. 8 is a functional block diagram showing the functional configuration of the POS terminal 1. As shown in FIG. In the POS terminal 1, the control unit 11 implements an electronic receipt data transmission means 111, a modified receipt data generation means 112, a control means 113, a corrected receipt data generation means 114, and a determination means 115. As for the actual hardware, the CPU of the control section 11 reads out and executes the receipt data processing program 17a from the storage section 17, thereby generating electronic receipt data transmission means 111, modified receipt data generation means 112, control means 113, and corrected receipt data. A generating means 114 and a determining means 115 are realized.

The electronic receipt data transmitting means 111 has a function of generating electronic receipt data from receipt data generated based on transaction information of a product for which payment processing has been performed in a transaction, and transmitting the electronic receipt data to the electronic receipt server 3, which is an external device.

The changed receipt data generation means 112 has a function of generating new changed receipt data regarding the change in transaction information.

When the changed receipt data generated by the changed receipt data generation means 112 includes a membership code that is customer identification information for identifying a customer, the control means 113 generates changed electronic receipt data from the changed receipt data and sends it to an external source. It has a function of transmitting to the device and outputting print data based on the changed electronic receipt data to the printing unit.

The corrected receipt data generation means 114 has a function of generating new corrected receipt data after changes in transaction information.

The determining means 115 has a function of determining whether or not the changed receipt data includes a membership code that is customer identification information.

FIG. 9 is a diagram schematically showing an example of receipt data. Here, the receipt data is text data or the like in an unstructured format, and is used for printing by the printing unit 13. As shown in FIG. 9, the receipt data includes the above-mentioned product sales data D1 and membership code D2. Here, the product sales data D1 includes the product name (product code) of the product for which payment is made, the amount thereof, the total amount of each product, the deposited amount paid by the customer, the amount of change, etc.

In addition, the receipt data includes a company code (company name) D3 indicating the company that operates the store, a store code (store name) D4, a store phone number D5, an address D6, a transaction date and time D7, a transaction number (receipt number) D8, It includes elements such as a register number D9 and a person in charge name D10. Note that the elements included in the receipt data are not limited to the example shown in FIG. 9, and may include other elements such as industry/business code, or may exclude elements such as telephone number D5 and address D6.

Further, FIG. 10 is a diagram schematically showing an example of electronic receipt data. As shown in FIG. 10, the electronic receipt data is composed of data (structured document) in a structured format such as XML or CSV. Note that FIG. 10 shows an example in which each element (D1 to D10) of the receipt data shown in FIG. 9 is converted into an XML format.

Conversion from receipt data to electronic receipt data is performed based on conversion rules described in the receipt data schema 17c. Specifically, the receipt data schema 17c defines predetermined elements constituting receipt data and attribute information (tags, etc.) indicating attributes of the elements. The control unit 11 generates electronic receipt data in a structured format as shown in FIG. 10 by structuring each element of the receipt data using the corresponding attribute information. By using electronic receipt data in such a structured format, the elements included in the electronic receipt data can be used efficiently, and various advantages can be obtained in terms of data management.

FIG. 11 is a flowchart showing the flow of electronic receipt data processing in the POS terminal 1. First, the control unit 11 of the POS terminal 1 determines whether the code symbol (product code) attached to the product or the code symbol (membership code) displayed on the mobile terminal 7 has been read by the code reading unit 15. (Step S11).

If it is determined that the code symbol has been read (step S11; Yes), the control unit 11 determines whether the information inputted by the reading is a product code (step S12).

If it is determined in step S12 that the product code is a product code (step S12; Yes), the control unit 11 reads the product data from the product data file for the product specified by the product code, and if this product data contains Product sales data processing is executed to calculate the payment amount based on the unit price (step S13). Next, the control unit 11 stores the product sales data processed during the product sales data processing in the data storage unit 17d (step S14).

If it is determined in step S12 that the code is not a product code, the control unit 11 determines whether or not a membership code has been input (step S15). If it is determined that a membership code has been input (step S15; Yes), the control unit 11 stores the membership code in the data storage unit 17d (step S16). Note that if it is determined that the membership code has not been input (step S15; No), the control unit 11 returns to step S12 and waits.

Here, in order to input the membership code into the POS terminal 1, for example, a customer who is a member displays a code symbol including the membership code etc. on the display section 73 of the mobile terminal 7, and a clerk or the customer who is a member himself/herself The code reading section 15 of the POS terminal 1 reads it. Note that the control unit 11 may perform exclusive processing or the like so that only one member code is input during one transaction.

Subsequently, in step S17, the control unit 11 determines whether or not the start of the tightening process has been instructed by operating the tightening key 121 or the like (step S17). If the start of the closing process is not instructed (step S17; No), the process returns to step S11. When the start of the closing process is instructed (step S17; Yes), the control unit 11 generates receipt data based on the product sales data and membership code stored in the data storage unit 17d (step S18).

Next, the control unit 11 generates journal data based on the generated receipt data (step S19). The generated journal data is also stored in the data storage area 17d (step S19).

Next, the control unit 11 determines whether the receipt data includes a membership code (step S20). If it is determined that it is not included (step S20; No), the control unit 11 outputs the receipt data for one transaction to the printing unit 13 (step S23), and executes this process. finish. Thereby, the printing unit 13 prints the receipt data on paper and then cuts the paper to print out a paper receipt for one transaction.

On the other hand, if the receipt data includes a membership code (step S20; Yes), the control unit 11 generates electronic receipt data by converting the data format of the receipt data, which is an unstructured format, into a structured format. (Step S21). Then, the control unit 11 (electronic receipt data transmitting means 111) transmits the electronic receipt data generated via the communication I/F 16 to the electronic receipt server 3 together with the receipt number of the receipt (step S22), and executes this process. finish. Note that the control unit 11 similarly transmits the receipt data to the electronic receipt server 3 together with the receipt number. The electronic receipt server 3 stores the received receipt data and electronic receipt data in association with the receipt number.

If it is determined in step S11 that the code symbol has not been read (step S11; No), the control unit 11 selects specific keys such as the batch cancellation key 122, reissue key 123, return key 124, and cash register key. It is determined whether either the minus key 125 or the partial cancellation key 126 has been operated (step S24). When determining that these keys have been operated (step S24; Yes), the control unit 11 inputs the specific instruction code for each key, and executes the processing associated with the operation of each key (FIGS. 12, 13, 14, and 14). 16, described in FIG. 17) is executed (step S25).

FIG. 12 is a flowchart showing in detail the control process in step S25 when the control unit 11 determines that the batch cancellation key 122 has been operated in step S24.

In FIG. 12, when the batch cancellation key 122 is operated, the control unit 11 inputs a batch cancellation code that is a key code indicating that the batch cancellation key 122 has been operated (step S41). Then, the control unit 11 determines whether or not product sales data exists in the data storage unit 17d (step S42). The product sales data is data subjected to the product sales data processing in step S13. If it is determined that the product sales data does not exist (step S42; No), the control unit 11 determines that the operation of the batch cancellation key 122 is invalid, executes error processing (step S49), and ends the process.

If it is determined that product sales data exists (step S42; Yes), the control unit 11 determines whether an execution key (not shown) for executing bulk cancellation has been operated (step S43). The control unit 11 waits until the execution key is operated (step S43; No), and if it is determined that the execution key has been operated (step S43; Yes), the control unit 11 updates the product sales data processed in step S13 with the previous data. A batch cancellation process is executed in which the transaction is canceled and assumed to have never occurred (step S44). Then, the control unit 11 generates the bulk canceled product sales data and, if the membership code is stored in the data storage unit 17d, based on the membership code, the bulk canceled receipt data including, for example, the header character “bulk canceled”. (changed receipt data) is generated (step S45).

Next, the control unit 11 determines whether or not the generated batch cancellation receipt data includes a membership code (step S46). If it is determined that it is not included (step S46; No), a store copy receipt with a header of "bulk cancellation" printed in the printing unit 13 is issued based on the batch cancellation receipt data (step S47). .

On the other hand, if it is determined that the generated bulk cancellation receipt data includes a membership code (step S46; Yes), the control unit 11 transmits bulk cancellation electronic receipt data based on the generated bulk cancellation receipt data. It is prohibited (step S48). In this case, you can generate bulk cancellation electronic receipt data and prohibit sending of the generated bulk cancellation electronic receipt data, or you can prohibit the generation of bulk cancellation electronic receipt data to prevent bulk cancellation electronic receipt data from being sent. May be prohibited. The control unit 11 then executes step S47.

In the embodiment, as a basic process, electronic receipt data is generated for receipt data including a membership code, and the generated electronic receipt data is transmitted to the electronic receipt server 3. However, if the bulk cancellation key 122 is operated, the transmission of bulk cancellation electronic receipt data is prohibited even if it is determined that the bulk cancellation electronic receipt data includes a membership code.

FIG. 13 is a flowchart showing in detail the control process in step S25 when the control unit 11 determines that the reissue key 123 has been operated in step S24.

In FIG. 13, when the reissue key 123 is operated, the control unit 11 inputs a reissue code that is a key code indicating that the reissue key 123 has been operated (step S51). Next, the control unit 11 determines whether a receipt number has been input (step S52). The receipt number is written on the receipt handed to the customer or on the electronic receipt data displayed on the customer terminal, and the clerk reads this receipt number and inputs it from the operation unit 12.

The control unit 11 waits until the receipt number is input (step S52; No), and if it is determined that the receipt number has been input (step S52; Yes), the control unit 11 converts the journal data corresponding to the input receipt number into data. It is read from the storage section 17d (step S53). Next, the control unit 11 determines whether an execution key for executing the reissue process has been operated (step S54).

The control unit 11 waits until the operation is performed (step S54; No), and if it is determined that the operation has been performed (step S54; Yes), the control unit 11 executes the receipt reissue process based on the read journal data. (Step S55). Then, the control unit 11 generates reissue receipt data (changed receipt data) including, for example, a header character of "reissue" in accordance with the receipt reissue process (step S56).

Next, the control unit 11 determines whether or not the generated reissued receipt data includes a membership code (step S57). If it is determined that it is not included (step S57; No), the printing unit 13 issues a receipt to be handed to the customer on which the header "reissue" is printed based on the reissue receipt data (step S58).

On the other hand, if it is determined that the generated reissued receipt data includes a membership code (step S57; Yes), the control unit 11 transmits the reissued electronic receipt data based on the generated reissued receipt data. It is prohibited (step S59). In this case, you can generate reissued electronic receipt data and prohibit the transmission of reissued electronic receipt data, or you can prohibit the transmission of reissued electronic receipt data by prohibiting the generation of reissued electronic receipt data. It's okay. The control unit 11 then executes step S58.

As described above, according to the embodiment, when bulk cancellation processing or receipt reissue processing is executed, if the changed receipt data includes a membership code, the transmission of electronic receipt data is prohibited. Changed receipt data that does not need to be sent as electronic receipt data is not sent to the customer.

Further, according to the embodiment, since the printing unit 13 prints the receipt data for which transmission of electronic receipt data is prohibited, the receipt of the changed receipt data can be used as a store copy.

Further, according to the embodiment, when the changed receipt data includes a membership code, the receipt data is printed by the printing unit 13, so that the receipt of the changed receipt data can be used as a store copy. can.

In addition to operating the above-mentioned bulk cancellation key 122 and reissue key 123, for example, if the store receipt issuing key is operated, the store clerk executes the product registration process, and the customer himself executes the payment process. In half-self processing, if the recall key is operated before payment processing, the control unit 11 performs the same process (i.e., executes output to the printing unit 13 and prohibits transmission of electronic receipt data). Execute.

FIG. 14 is a flowchart showing in detail the control process in step S25 when the control unit 11 determines that the return key 124 has been operated in step S24.

In FIG. 14, when the return key 124 is operated, the control unit 11 inputs a return code that is a key code indicating that the return key 124 has been operated (step S61). The control unit 11 then determines whether a receipt number has been input (step S62). The receipt number is written on the receipt handed to the customer or on the electronic receipt data displayed on the customer terminal, and the clerk reads this receipt number and inputs it from the operation unit 12.

The control unit 11 waits until a receipt number is input (step S62; No), and if it is determined that a receipt number has been input (step S62; Yes), the control unit 11 performs a process corresponding to the input receipt number. The recorded journal data is read from the data storage section 17d (step S63).

Next, the control unit 11 determines whether the product code of the product to be returned has been input (step S65). The control unit 11 waits until the product code is input (step S64; No), and if it is determined that the product code has been input (step S64; Yes), the control unit 11 stores the input product code in the data storage unit 17d (step S64; Yes). S65).

Next, the control unit 11 determines whether the execution key has been operated (step S66). If it is determined that the operation has not been performed (step S66; No), the control unit 11 returns to step S64, and if it is determined that the operation has been performed (step S66; Yes), the control unit 11 returns to the read journal data. Return processing is executed based on the product code of the product to be returned stored in step SP65 (step SP67).

Then, the control unit 11 (corrected receipt data generation means 114) generates corrected receipt data excluding the product sales data of the product code input in step S64 based on the return processing (step S68). Next, the control unit 11 (changed receipt data generation means 112) generates return receipt data (changed receipt data) corresponding to the product sales data to be returned, based on the product sales data of the product code input in step S64. Step S69).

Next, the control unit 11 (determination means 115) determines whether the generated corrected receipt data and returned receipt data include a membership code (step S70).

If it is determined that the receipt data includes a membership code (step S70; Yes), the control unit 11 (control means 113) generates data of the receipt data in an unstructured format based on the generated corrected receipt data. Corrected electronic receipt data is generated by converting the format into a structured format (step S71). At this time, the return code input in step S61 is attached. Further, the control unit 11 (control means 113) generates returned electronic receipt data by converting the data format of the receipt data, which is an unstructured format, into a structured format based on the generated returned returned receipt data (step S72). At this time, the return code input in step S61 is attached. Next, the control unit 11 (control means 113) sends the generated corrected electronic receipt data to the electronic receipt server 3 with a receipt number attached thereto (step S73). Further, the control unit 11 (control means 113) sends the generated return electronic receipt data to the electronic receipt server 3 with a receipt number attached thereto (step S74).

Next, the control section 11 (control means 113) outputs the generated return receipt data to the printing section 13 (step S75). In this manner, the control unit 11 issues a store receipt on which the product sales data of the returned product is printed based on the returned product receipt data. The product information of the returned product and the header "Return" are printed on the store receipt.

If it is determined in step S70 that the membership code is not included in the receipt data (step S70; No), the control unit 11 executes the process in step S74 and issues a receipt with the receipt data printed thereon. .

In this manner, when the return key 124 is operated, the control unit 11 executes return processing and generates corrected receipt data and returned goods receipt data. If the membership code is included, corrected electronic receipt data and returned electronic receipt data are automatically generated, sent to the electronic receipt server 3, and printed by the printing unit 13 based on the returned returned receipt data. Issue paper receipts.

FIG. 15 is a schematic diagram showing an example of corrected electronic receipt data generated by the return process shown in FIG. 14. The example in FIG. 15 is an example in which product 2 is returned based on the electronic receipt data in FIG. In the electronic receipt data of FIG. 10, electronic receipt data including product 1, product 2, and product 3 is generated as product sales data D1, but since product 2 was returned, in the example of FIG. New electronic receipt data including product 1 and product 3, which are not included, is generated.

FIG. 16 is a flowchart showing in detail the control process in step S25 when the control unit 11 determines that the register minus key 125 has been operated in step S24.

In FIG. 16, when the register minus key 125 is operated, the control unit 11 inputs a register minus code that is a key code indicating that the register minus key 125 has been operated (step S81). The control unit 11 then determines whether a receipt number has been input (step S82). The receipt number is written on the receipt handed to the customer or on the electronic receipt data displayed on the customer terminal, and the clerk reads this receipt number and inputs it from the operation unit 12.

The control unit 11 waits until the receipt number is input (step S82; No), and if it is determined that the receipt number has been input (step S82; Yes), the control unit 11 manages the input receipt number. The journal data that has been written is read from the data storage section 17d (step S83).

Next, the control unit 11 determines whether the execution key has been operated (step S84). The control unit 11 waits until the operation is performed (step S84; No), and if it is determined that the operation has been performed (step S84; Yes), the control unit 11 executes the cash register minus processing based on the journal data read out in step S83 (step S84; Yes). S85). Cash register minus processing is processing for canceling a transaction that has already been completed. Then, the control unit 11 (changed receipt data generation means 112) generates register minus receipt data (changed receipt data) based on the register minus process (step S86).

Next, the control unit 11 (determination means 115) determines whether or not the generated register minus receipt data includes a membership code (step S87). If it is determined that the data is included (step S87; Yes), the control unit 11 (control means 113) converts the data format of the register minus receipt data, which is an unstructured format, into a structured format based on the register minus receipt data. By converting the data into a digital format, cash register minus electronic receipt data is generated (step S88). At this time, the register minus code input in step S81 is attached. Then, the control unit 11 (control means 113) sends the generated register minus electronic receipt data to the electronic receipt server 3 with a receipt number attached thereto (step S89). Then, the control unit 11 (control means 113) outputs the cash register minus receipt data to the printing unit 13 and executes the printing process (step S90), and prints the store copy paper on which the header characters of "cash register minus" are printed. Issue a cash register minus receipt.

Note that if it is determined in step S87 that the member code is not included in the register minus receipt data (step S87; No), the control unit 11 executes the process of step S90.

In this manner, when the register minus key 125 is operated, the control unit 11 executes the register minus process and generates register minus receipt data. If the membership code is included, cashier minus electronic receipt data is automatically generated and sent to the electronic receipt server 3, and a paper receipt is printed by the printing unit 13 based on the cashier minus receipt data. Issue.

Next, using the flowchart in FIG. 17, a description will be given of the control process in step S25 when the control unit 11 determines that the partial cancel key 126 has been operated in step S24.
In FIG. 17, when the partial cancellation key 126 is operated, the control unit 11 inputs a partial cancellation code that is a key code indicating that the partial cancellation key 126 has been operated (step S141). The control unit 11 then determines whether a receipt number has been input (step S142). The receipt number is written on the receipt handed to the customer or on the electronic receipt data displayed on the customer terminal, and the clerk reads this receipt number and inputs it from the operation unit 12.

The control unit 11 waits until the receipt number is input (step S142; No), and if it is determined that the receipt number has been input (step S1422; Yes), the control unit 11 manages the input receipt number. The journal data that has been written is read from the data storage section 17d (step S143).

Next, the control unit 11 determines whether the product code of the product to be canceled has been input (step S144). The control unit 11 waits until the product code is input (step S144; No), and if it is determined that the product code has been input (step S144; Yes), the control unit 11 stores the input product code in the data storage unit 17d (step S144; No). S145).

Next, the control unit 11 determines whether the execution key has been operated (step S146). If it is determined that the operation has not been performed (step S146; No), the control unit 11 returns to step S144, and if it is determined that the operation has been performed (step S146; Yes), the control unit 11 updates the read journal data. Based on this, cash register minus processing is executed (step SP147). Then, the control unit 11 (changed receipt data generation means 112) generates register minus receipt data (changed receipt data) based on the register minus process (step S148).

Next, the control unit 11 executes product sales data processing for products that have not been cancelled, based on the journal data and the product code of the canceled product stored in step SP145 (step S149). Then, the control unit 11 (corrected receipt data generation means 114) generates corrected receipt data based on the product sales data processing (step S150).

Next, the control unit 11 (determination means 115) determines whether or not the generated register minus receipt data and corrected receipt data include a membership code (step S151).

If it is determined that the data is included (step S151; Yes), the control unit 11 (control means 113) converts the data format of the register minus receipt data, which is an unstructured format, into a structured format based on the register minus receipt data. By converting the data into a digital format, cash register minus electronic receipt data is generated (step S152). At this time, the partial cancellation code input in step S141 is attached. The cash register minus electronic receipt data includes character data of "cashi minus".

Further, the control unit 11 (control means 113) generates corrected electronic receipt data by converting the data format of the corrected receipt data, which is an unstructured format, into a structured format based on the corrected receipt data (step S153). At this time, the partial cancellation code input in step S141 is attached. Then, the control unit 11 (control means 113) transmits the generated register minus electronic receipt data to the electronic receipt server 3 (step S154). Further, the control unit 11 (control means 113) sends the generated corrected electronic receipt data to the electronic receipt server 3 with a receipt number attached thereto (step S155).

Then, the control unit 11 (control means 113) outputs the register minus receipt data to the printing unit 13 and executes the printing process (step S156), and prints the store copy paper on which the header characters of “Register Minus” are printed. Issue a cash register minus receipt.

On the other hand, if it is determined in step S151 that the generated register minus receipt data and corrected receipt data do not include the membership code (step S151; No), the control unit 11 transfers the generated register minus receipt data to the printing unit. 13 and print processing is executed (step S157), and a paper cash register minus receipt with the header characters "Register Minus" printed thereon is issued. Further, the control unit 11 outputs the generated corrected receipt data to the printing unit 13 to execute printing processing (step S158), and issues a paper corrected receipt to be handed to the customer with the words "partial cancellation" printed on it. do.

In addition to operating the return key 124, cash register minus key 125, and partial cancellation key 126, the control unit 11 also executes the same process when, for example, a key for changing the purchase of revenue stamps is operated. do.

As described above, according to the embodiment, when the generated changed receipt data includes customer identification information that identifies the customer, changed electronic receipt data is generated from the changed receipt data and sent to the external device. At the same time, since print data based on the changed electronic receipt data is output to the printing unit, the changed receipt data can be sent to the customer as electronic receipt data and also printed by the printing unit 13.

Further, according to the embodiment, when the return processing and the partial cancellation processing are executed, the electronic receipt data after the change is transmitted in order to generate new corrected receipt data after the change due to the change in transaction information. Can be done.

Further, according to the embodiment, when it is determined that the changed receipt data includes a membership code that is customer specific information, changed electronic receipt data is generated from the changed receipt data and transmitted to an external device, and Since print data based on the electronic receipt data is output to the printing unit 13, the electronic receipt data can be automatically transmitted.

Next, the flow of electronic receipt management processing executed by the control unit 31 of the electronic receipt server 3 by operating according to the electronic receipt management program 33b and information transmission processing executed by operating according to the information transmission program 33c is as follows. This will be explained with reference to the flowchart shown in FIG.

When the control unit 31 of the electronic receipt server 3 receives the electronic receipt data transmitted from the POS terminal 1 via the communication I/F 32 (step S31; Yes), the control unit 31 stores the electronic receipt data for each company in the electronic receipt management area 33a of the storage unit 33. It is stored as electronic receipt data (step S32). Then, the control unit 31 of the electronic receipt server 3 transmits the electronic receipt data stored in step S32 to the electronic receipt management server 4 (step S33), and returns to step S31.

Furthermore, when the preset transmission timing comes (step S31; No → step S34; Yes), the control unit 31 of the electronic receipt server 3 electronically transfers the electronic receipt data stored and managed in the electronic receipt management area 33a. It is transmitted to the receipt management server 4 (step S35), and the process returns to step S31. By transmitting in step S35, for example, the electronic receipt data that was omitted from the transmission target in step S33 can be transmitted to the electronic receipt management server 4. Note that in step S35, control may be performed to transmit only unsent electronic receipt data.

If it is determined in step S34 that the transmission timing is not the preset timing (step S34; No), the control unit 31 determines whether there is a request for receipt data from the POS terminal 1 (step S36). A request for receipt data is transmitted from the POS terminal 1 in steps S52, S62, and S82.

If it is determined that there is a request for receipt data (step S36; Yes), the control unit 31 transmits the receipt data specified by the receipt number received at the same time to the POS terminal 1 (step S37). If it is determined that the request is not for receipt data (step S36; No), the control unit 31 returns to step S31.

Next, the flow of electronic receipt management processing executed by the control unit 41 of the electronic receipt management server 4 by operating according to the electronic receipt management program 43c and product information transmission processing executed by operating according to the information transmission program 43d. will be described with reference to the functional block diagram shown in FIG. 19 and the flowchart shown in FIG. 20.

As shown in FIG. 19, an electronic receipt management program 43c and an information transmission program 43d executed by the electronic receipt management server 4 include an electronic receipt data storage means 411, a corrected electronic receipt data storage means 412, and a corrected electronic receipt information transmission means 413. , and has a module configuration including modified electronic receipt data storage means 414. As for the actual hardware, the CPU of the control unit 41 reads out and executes the electronic receipt management program 43c and the information transmission program 43d from the storage unit 43, thereby executing the electronic receipt data storage means 411, the corrected electronic receipt data storage means 412, the correction electronic receipt data storage means 412, and the correction electronic receipt data storage means 412. Electronic receipt information transmission means 413 and modified electronic receipt data storage means 414 are executed.

The electronic receipt data storage means 411 has a function of storing electronic receipt data based on transactions with customers generated by the product sales data processing device 1 in a storage section so as to be viewable.

The corrected electronic receipt data storage means 412 stores, in place of the electronic receipt data, corrected electronic receipt data that is modified from the electronic receipt data stored by the electronic receipt data storage means 411 in a viewable manner in accordance with a change in the transaction. It has the function of storing information in the section.

The corrected electronic receipt information transmitting means 413 has a function of transmitting the corrected electronic receipt data stored in the corrected electronic receipt information storage means 412 to the terminal device 7 in response to a viewing request from the terminal device 7 .

The modified electronic receipt data storage means 414 has a function of storing modified electronic receipt data, which is obtained by modifying the electronic receipt data stored by the electronic receipt data storage means 411, in the storage unit in accordance with a change in a transaction.

As shown in FIG. 20, the control unit 41 of the electronic receipt management server 4 determines whether electronic receipt data transmitted from the electronic receipt server 3 of each company has been received via the communication I/F 42 ( Step S101).

If it is determined that electronic receipt data has been received (step S101; Yes), the control unit 41 determines whether the receipt number received at the same time already exists (step S102). This determination is made based on whether the received receipt number exists in the receipt number section 43a1 of the electronic receipt management area 43a (step S102).

If it is determined that the received receipt number does not exist (step S102; No), the control unit 41 (electronic receipt data storage means 411) stores new electronic receipt data in the electronic receipt data section 43a21 in association with the received receipt number. (Step S103). Then, the control unit 41 sets the electronic receipt data to be viewable by storing a flag “1” in the display permission flag unit 43a22 in accordance with the stored new electronic receipt data (step S104).

If it is determined that the received receipt number exists (step S102; Yes), then the control unit 41 determines whether or not the received electronic receipt data includes a return code (step S102; Yes). S105). If it is determined that the item is included (step S105; Yes), the control unit 41 executes the returned electronic receipt process shown in FIG. 21 (step S106).

Further, if it is determined that the received electronic receipt data does not include a return code (step S105; No), then the control unit 41 determines whether or not the received electronic receipt data includes a cash register minus code. is determined (step S107). If it is determined that it is included (step S107; Yes), the control unit 41 executes the register minus electronic receipt process shown in FIG. 22 (step S108).

Further, if it is determined that the received electronic receipt data does not include a cash register minus code (step S107; No), then the control unit 41 determines whether the received electronic receipt data includes a partial cancellation code. It is determined whether or not (step S109). If it is determined that it is included (step S109; Yes), the control unit 41 executes the partial cancellation electronic receipt process shown in FIG. 23 (step S110). If it is determined that the partial cancellation code is not included (step S109; No), the control unit 41 returns to step S101 and waits.

On the other hand, if it is determined in step S101 that electronic receipt data has not been received (step S101; No), the control unit 41 determines whether or not there has been an inquiry for electronic receipt data from the mobile terminal 7 (step S101; No). S121). If it is determined that there is (step S121; Yes), the control unit 41 reads the corresponding electronic receipt data from the electronic receipt management area 43a (step S122). Then, the control unit 41 (corrected electronic receipt data transmitting means 413) transmits the read electronic receipt data to the mobile terminal 7 that made the inquiry (step S123).

FIG. 21 is a flowchart illustrating the returned electronic receipt processing shown in step S106. The control unit 41 (changed electronic receipt data storage means 414) stores the received return electronic receipt data (changed electronic receipt data) in the electronic receipt data section 43a31 corresponding to the received receipt number (step S161). Further, the control unit 41 (corrected electronic receipt data storage means 412) stores the received corrected electronic receipt data in the electronic receipt data section 43a41 corresponding to the received receipt number (step S161).

Next, the control section 41 sets the flag of the displayable flag section 43a22 to "0" to disable viewing of the original electronic receipt data (step S162). Next, the control unit 41 sets the flag in the displayable flag section 43a32 and the flag in the displayable flag section 43a42 to "1", and sets the returned electronic receipt data stored in the electronic receipt data section 43a31 and the returned electronic receipt data stored in the electronic receipt data section 43a41. The corrected electronic receipt data is set to be viewable (step S163).

Next, the control unit 41 transmits a message indicating that the returned electronic receipt data and the corrected electronic receipt data can be viewed to the corresponding mobile terminal 7 (step S164).

FIG. 22 is a flowchart showing the register minus electronic receipt processing shown in step S108. The control unit 41 (changed electronic receipt data storage means 414) stores the received register minus electronic receipt data (changed electronic receipt data) in the electronic receipt data section 43a31 corresponding to the received receipt number (step S171).

Next, the control unit 41 executes erasure processing of the electronic receipt data stored in the electronic receipt data section 43a21 based on the register minus electronic receipt data stored in the electronic receipt data section 43a31 (step S172). Then, the control unit 41 sets the flag in the displayable flag unit 43a32 to “0” to disable viewing of the register minus electronic receipt data stored in the electronic receipt data unit 43a31 (step S173). Then, the control unit 41 sets the flag in the displayable flag unit 43a22 to “0” to make the original electronic receipt data stored in the electronic receipt data unit 43a21 unavailable for viewing (step SP174).

FIG. 23 is a flowchart showing the partially canceled electronic receipt process shown in step S110. The control unit 41 (changed electronic receipt data storage means 414) stores the received register minus electronic receipt data (changed electronic receipt data) in the electronic receipt data section 43a31 corresponding to the received receipt number (step S181). Further, the control unit 41 (corrected electronic receipt data storage means 412) stores the received corrected electronic receipt data in the electronic receipt data section 43a41 corresponding to the received receipt number (step S181).

Next, the control unit 41 executes erasure processing of the electronic receipt data stored in the electronic receipt data section 43a21 based on the register minus electronic receipt data stored in the electronic receipt data section 43a31 (step S182). Then, the control unit 41 sets the flag in the displayable flag unit 43a32 to “0” to disable viewing of the register minus electronic receipt data stored in the electronic receipt data unit 43a31 (step S183). Then, the control unit 41 sets the flag in the displayable flag unit 43a22 to “0” to make the electronic receipt data stored in the electronic receipt data unit 43a21 unavailable for viewing (step SP184).

Next, the control unit 41 sets the flag in the displayable flag unit 43a42 to “1” and sets the corrected electronic receipt data stored in the electronic receipt data unit 43a41 to be viewable (step S185).

Next, the control unit 41 transmits a message indicating that the corrected electronic receipt data can be viewed to the corresponding mobile terminal 7 (step S186).

In such an embodiment, when a return process is executed for a transaction for which the transaction has been completed and electronic receipt data has been generated, the control unit 41 receives returned electronic receipt data and corrected electronic receipt data from the electronic receipt server 3. do. After receiving these electronic receipt data, when there is a viewing inquiry for electronic receipt data from the mobile terminal 7, the electronic receipt management server 4 displays the returned electronic receipt data corresponding to the display permission flag part with the flag set to "1". and the corrected electronic receipt data is transmitted to the mobile terminal 7. Previous electronic receipt data for which the flag is set to "0" is not transmitted. That is, after the return processing, the mobile terminal 7 can view the returned electronic receipt data and the corrected electronic receipt data, but cannot view the original electronic receipt data.

In addition, in such an embodiment, when register minus processing is executed for a transaction for which the transaction has been completed and electronic receipt data has been generated, the control unit 41 receives the register minus electronic receipt data from the electronic receipt server 3. . After receiving this cash register minus electronic receipt data, when there is a viewing inquiry for the electronic receipt data from the mobile terminal 7, the control unit 41 instructs the mobile terminal 7 to display the original electronic receipt data as the register minus electronic receipt data. Also not sent. That is, the mobile terminal 7 cannot view either the original electronic receipt data or the electronic receipt data created by the cashier.

Further, in such an embodiment, when a partial cancellation process is executed for a transaction for which electronic receipt data has been generated after the transaction has been completed, the control unit 41 corrects the electronic receipt data from the electronic receipt server 3 to register minus electronic receipt data. Receive electronic receipt data. After receiving these electronic receipt data, when there is a viewing inquiry for the electronic receipt data from the mobile terminal 7, the electronic receipt management server 4 displays the corrected electronic receipt data corresponding to the display permission flag section whose flag is "1". is transmitted to the mobile terminal 7. Register minus electronic receipt data with the flag set to "0" and previous electronic receipt data are not transmitted. That is, after the partial cancellation process, the mobile terminal 7 can view the corrected electronic receipt data, but cannot view the cash register minus electronic receipt data and the original electronic receipt data.

Next, the flow of the electronic receipt receiving process executed by the control unit 71 of the mobile terminal 7 by operating according to the electronic receipt corresponding program 75a and the electronic receipt viewing process executed by operating according to the electronic receipt viewing program 75b will be explained. , will be explained with reference to FIGS. 24 to 26.

As shown in FIG. 24, the electronic receipt corresponding program 75a and the electronic receipt viewing program 75b executed on the mobile terminal 7 have a module configuration including a member association means 711, an electronic receipt receiving means 712, and an electronic receipt displaying means 713. ing. As for the actual hardware, the CPU of the control section 71 reads out and executes the electronic receipt correspondence program 75a and the electronic receipt viewing program 75b from the storage section 75, so that each section is loaded onto the RAM, and the member association means 711, the electronic A receipt receiving means 712 and an electronic receipt displaying means 713 are generated on the RAM.

Member association means 711 associates membership codes of predetermined customers. Electronic receipt receiving means 712 receives electronic receipt data from electronic receipt management server 4 . The electronic receipt display means 713 displays the electronic receipt data received by the electronic receipt receiving means 712 on the display section 73.

As shown in FIG. 25, first, the member association means 711 of the mobile terminal 7 accesses the electronic receipt management server 4 and executes authentication processing by inputting the membership code and password (step S131). Thereby, the mobile terminal 7 and the membership code of the predetermined customer are associated.

After the authentication, the electronic receipt receiving means 712 of the mobile terminal 7 receives the electronic receipt data stored and managed in the electronic receipt management area 43a of the electronic receipt management server 4 corresponding to the input member code (step S132). Furthermore, if additional information is associated with the electronic receipt data, this additional information is also received from the electronic receipt management server 4. Note that the receipt data may be received by e-mail.

Next, the electronic receipt displaying means 713 of the mobile terminal 7 displays the electronic receipt data etc. received by the electronic receipt receiving means 712 on the display section 73 (step S133), and the process ends.

FIG. 26 is a diagram showing an example of the electronic receipt G2 displayed on the display section 73 of the mobile terminal 7. The electronic receipt G2 is displayed with the same layout and content as the receipt printed on paper. Further, within the electronic receipt G2, the cursor that follows the input on the operation unit 72 can focus on the product a, etc. that indicates the traded product. Further, FIG. 26 shows an example in which a store name logo section G21 that displays a store name logo, a banner display section G22 that displays an advertisement, etc. are provided in the electronic receipt G2.

Note that the display form of the receipt data does not necessarily have to match the image of the receipt printed on paper. However, receipt data replaces a paper receipt and serves as electronic product purchase proof information that proves that a product has been purchased. Therefore, FIG. 26 shows an example in which the following information is displayed for use when presenting the product purchase certificate information.
・Store name ・Purchase date and time ・Purchased item details ・Total sales amount ・Deposit amount ・Change amount ・Cash register number ・Transaction number

Here, if the URL (access information) of the promotion management server 6 etc. is set as additional information for any of the products a, this URL will be linked to the corresponding product name, or access to this URL will be An icon b or the like serving as an operator is displayed for instructing.

For example, if the access destination indicated by the URL is a server device (for example, the promotion management server 6) that accepts applications for a predetermined campaign, the control unit 71 of the mobile terminal 7 manages the promotion in response to pressing the icon b etc. Access the server 6 and execute processing related to the application. When accessing the access destination, the membership code of the device itself held in receipt data or the like may be transmitted. The promotion management server 6 manages application history for each campaign type in association with a membership code for identifying each member.

Note that when a plurality of pieces of receipt data are received, a selection screen may be displayed on which each piece of receipt data can be selected based on the date of purchase, company code, etc. included in the receipt data. In this case, the electronic receipt display means 713 displays the receipt data selected from the selection screen on the display section 73.

Although the embodiments of the present invention have been described above, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, changes, and combinations can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention, as well as within the scope of the invention described in the claims and its equivalents.

For example, in the embodiment described above, the code reader 15 is used to input the membership code, but the present invention is not limited to this, and the membership code and the like may be input using other methods. Specifically, the POS terminal 1 and the mobile terminal 7 are equipped with a short-range wireless communication unit such as NFC (Near Field Communication) or Bluetooth (registered trademark), so that membership codes and the like can be transmitted and received by short-range wireless communication. You can also use it as In this case, it is assumed that the mobile terminal 7 stores the membership code and the like in the storage unit 75, an IC tag (not shown), and the like.

Further, in the above embodiment, the membership code etc. are input from the mobile terminal 7, but the invention is not limited to this, and input may be made from a medium capable of holding the membership code such as an IC card or a magnetic card. . Note that if an IC card is used, the POS terminal 1 is equipped with a reading/writing unit such as an IC card reader/writer. Furthermore, in the case of using a magnetic card, the POS terminal 1 is assumed to be equipped with a card reader/card writer for the magnetic card.

Further, in the above embodiment, the electronic receipt server 3 is provided in the headquarters P2, but the present invention is not limited to this, and the electronic receipt server 3 for the store may be provided in the store P1. In this case, the POS terminal 1 outputs electronic receipt data to the electronic receipt server 3 connected to the in-store network N1 of its own store, and the electronic receipt server 3 manages electronic receipts via the in-store network N1 and network N2. Send the electronic receipt data to the server 4.

Further, in the above embodiment, the electronic receipt data generated by the POS terminal 1 is output to the electronic receipt management server 4 via the electronic receipt server 3, but the present invention is not limited to this. The electronic receipt data may be directly output to the electronic receipt management server 4 by accessing the electronic receipt management server 4 via the electronic receipt management server 4.

Furthermore, in the above embodiment, the mobile terminal 7 receives the electronic receipt data via the electronic receipt management server 4, but the present invention is not limited to this, and the mobile terminal 7 may also receive the electronic receipt data directly from the POS terminal 1. good. In this case, the POS terminal 1 outputs the generated electronic receipt data to the mobile terminal 7 connected via the in-store network N1 or a short-range wireless communication unit (not shown). Further, in this case, the POS terminal 1 may perform the authentication process.

Further, in the above embodiment, the product data file is stored in the POS terminal 1, but the present invention is not limited to this, and the store server 2 may store the product data file so that it can be referenced from the POS terminal 1.

Further, in the embodiment described above, returned electronic receipt data and corrected electronic receipt data can be viewed in the return process, but only corrected electronic receipt data may be viewed.

Furthermore, in the above embodiment, when storing the corrected electronic receipt information in the electronic receipt management area 43a, the electronic receipt information in the electronic receipt information section 43a21 is stored in the other electronic receipt information section 43a31 while being stored. , the electronic receipt information in the electronic receipt information section 43a21 may be overwritten. In this case, since the latest electronic receipt information is always stored in the electronic receipt information section 43a21, other electronic receipt information sections and display permission flag sections are unnecessary.

1 POS terminal 3 Electronic receipt server 4 Electronic receipt management server 7 Mobile terminal 11 Control section 12 Operation section 13 Print section 14 Display section 15 Code reading section 16 Communication I/F
17 Storage unit 111 Electronic receipt data transmission means 112 Modified receipt data generation means 113 Control means 114 Corrected receipt data generation means 115 Judgment means 411 Electronic receipt data storage means 412 Corrected electronic receipt data storage means 413 Corrected electronic receipt information transmission means 414 Change electronic Receipt data storage means

Japanese Patent Application Publication No. 2011-90375

Claims (5)

electronic receipt data storage means for storing electronic receipt data based on transactions with customers generated by the product sales data processing device in a predetermined storage section that can be referenced by the device itself ;
In accordance with a return process in which at least a part of the products related to the transaction is returned , the changed returned electronic receipt data in which the electronic receipt data has been changed is stored in the storage section so as to be viewable, and the electronic receipt data storage means corrected electronic receipt data storage means for changing the stored electronic receipt data so that it cannot be viewed;
corrected electronic receipt data transmitting means for transmitting the returned electronic receipt data to the terminal device in response to a viewing request from the terminal device;
An electronic receipt management server with The electronic receipt data storage means stores the electronic receipt data with flag information that can be viewed from the terminal device,
The corrected electronic receipt data storage means stores the return electronic receipt data with flag information that can be viewed from the terminal device, and adds flag information to the electronic receipt data stored by the electronic receipt data storage means. change the flag information to be unavailable for viewing;
The electronic receipt management server according to claim 1. The return electronic receipt data is received from the product sales data processing device when the product sales data processing device executes return processing or partial cancellation processing.
The electronic receipt management server according to claim 1 or 2. computer ,
electronic receipt data storage means for storing electronic receipt data based on transactions with customers generated by the product sales data processing device in a predetermined storage section that can be referenced by the device itself ;
In accordance with a return processing in which at least a part of the products related to the transaction is returned , the changed returned electronic receipt data in which the electronic receipt data is changed is stored in the storage section so as to be viewable, and the electronic receipt data storage means corrected electronic receipt data storage means for changing the stored electronic receipt data so that it cannot be viewed;
corrected electronic receipt data transmitting means for transmitting the returned electronic receipt data to the terminal device in response to a viewing request from the terminal device;
A program to function as A terminal device used by the customer,
Electronic receipt data storage means for storing electronic receipt data generated by a product sales data processing device based on a transaction with a customer in a predetermined storage section that can be referenced by the device, and at least a part of the products related to the transaction. In accordance with the return process for returning the electronic receipt data, the electronic receipt data after the change is stored in the storage section so as to be viewable, and the electronic receipt data stored by the electronic receipt data storage means is viewed. An electronic receipt management system comprising: a corrected electronic receipt data storage means for changing the returned electronic receipt data to a disabled state; and a corrected electronic receipt data transmitting means for transmitting the returned electronic receipt data to the terminal device in response to a viewing request from the terminal device. server and
Electronic receipt system including.

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