JP7423704B1 - elevator remote control system - Google Patents

Abstract

[Problem] To provide an elevator remote control system that can realize control that does not cause discomfort or stress even when a general user calls a car in advance, even if the car does not arrive. An elevator remote control system includes a center system and an elevator control panel. The center system is capable of wireless communication with the terminal device, and can accept a call request for an elevator car from the terminal device. The elevator control panel includes a remote monitoring device that can communicate with the center system, and controls the operation of the car. When the call request from the terminal device is not executed, at least one of the center system and the remote monitoring device notifies the terminal device of the reason why the call request is not executed. [Selection diagram] Figure 1

Description

Embodiments of the present invention relate to elevator remote control systems.

Conventionally, remote monitoring devices have been proposed that manage operation and maintenance of elevators from a remote location. For example, a monitoring system that monitors signal changes of a monitored device to detect if a user forgets to turn off an inspection switch after maintenance or inspection, or a system that detects when a maintenance worker's mobile terminal access causes a communication error, can Systems and the like that transmit information to terminals have been proposed.

Japanese Patent Application Publication No. 2012-206800 Patent No. 6658442

In the case of the above-mentioned remote monitoring device, operation managers and maintenance and inspection managers can understand the status of elevators even from a remote location, so they can, for example, understand the reason when a car is not being operated. It is. By the way, in recent years, with the spread of terminal devices such as smartphones, general elevator users can call their car to a designated floor in advance from a terminal device, which is called "car call" or "smartphone call". services are proposed. However, when such a service is implemented, the car may not arrive at the called floor even though the car has been called in advance. In such a case, there is a problem in that the user may feel uncomfortable, stressed, confused, etc. Therefore, when a general user makes an advance call for a car, it would be meaningful to improve serviceability if control could be implemented that would not cause discomfort, stress, confusion, etc. even if the car does not arrive.

The elevator remote control system of the embodiment includes a center system and an elevator control panel. The center system is capable of wireless communication with the terminal device, and can receive a call request for an elevator car from the terminal device. The elevator control panel includes a remote monitoring device that can communicate with the center system, and controls the operation of the car. When the call request from the terminal device is not executed, at least one of the center system and the remote monitoring device notifies the terminal device of the reason for the unfulfilled call request. When the center system has a communication failure in at least one of a first communication state between the center system and the terminal device and a second communication state between the center system and the remote monitoring device, , determines that the cause of the non-implementation is a communication error, and notifies the terminal device.

FIG. 1 is an exemplary and schematic block diagram showing the configuration of the elevator remote control system of the first embodiment. FIG. 2 is an exemplary flowchart showing the flow of the first half of the notification control of the elevator remote control system of the first embodiment. FIG. 3 is an exemplary flowchart showing the flow of the second half of the notification control of the elevator remote control system of the first embodiment. FIG. 4 is an exemplary flowchart showing the flow of processing after branching of notification control in the elevator remote control system of the first embodiment. FIG. 5 is an exemplary flowchart showing the flow of processing after another branch of the notification control of the elevator remote control system of the first embodiment. FIG. 6 is an exemplary and schematic block diagram showing the configuration of the elevator remote control system of the second embodiment. FIG. 7 is an exemplary flowchart showing the flow of the second half of the notification control of the elevator remote control system of the second embodiment. FIG. 8 is an exemplary flowchart showing the flow of processing after branching of notification control in the elevator remote control system of the second embodiment. FIG. 9 is an exemplary and schematic block diagram showing the configuration of the elevator remote control system of the third embodiment. FIG. 10 is an exemplary flowchart showing the flow of processing after branching of notification control in the elevator remote control system of the third embodiment.

Below, an elevator remote control system according to an embodiment will be described in detail based on the drawings. Note that the components in this embodiment include those that can be easily replaced by those skilled in the art, or those that are substantially the same, and the present invention is not limited to the following embodiments.

<First embodiment>
FIG. 1 is an exemplary and schematic block diagram showing the configuration of an elevator remote control system M according to the first embodiment.

The elevator remote control system M includes an elevator control panel 1 and a center system 100.

The center system 100 is capable of wireless communication with a mobile terminal 1000 (a terminal device such as a smartphone or a tablet). The center system 100 can receive an elevator car call request (also referred to as an elevator call request) from the mobile terminal 1000. The center system 100 is a system installed at a location different from the elevator installation location (building), for example, installed at a management center that collectively manages multiple elevators, and is equipped with information processing equipment such as a general computer. It is possible to achieve this by

The elevator control panel 1 is installed in a building or the like in which an elevator is installed. The elevator control panel 1 is arranged in a machine room provided, for example, at the top of a hoistway of an elevator car. The elevator control panel 1 moves the car to a designated floor based on the operation of a landing button provided at the landing or a car button installed inside the car, and controls the opening/closing of the car door and the landing door. The vehicle is then transported to the destination floor, allowing the user to get on and off. Further, the elevator control panel 1 includes a remote monitoring device 10, and operates and monitors the operation of the car in cooperation with the elevator control panel 1 in response to a request from the center system 100.

The mobile terminal 1000 is, for example, a smartphone or a tablet with a dedicated application installed thereon, and can make a request to the center system 100 to call a car. When the center system 100 receives a car call request from the mobile terminal 1000, it transmits the car call request to the remote monitoring device 10 using a communication means such as a public line or a wireless line. When the remote monitoring device 10 receives a car call request, it moves the car to the floor corresponding to the call request under the control of the elevator control panel 1.

Therefore, the elevator remote control system M allows the user to request a car call from the mobile terminal 1000 before using the car, that is, before arriving at the landing area. When you arrive at the bus stop, you can smoothly board and use the car that has already arrived at the platform. For example, if the elevator remote control system M is applied to a home condominium, the user can use the mobile terminal 1000 to make a call request (call registration) for a car from home, and then leave the home and use the car at the platform. The user can smoothly board and use the car that has been moved to the requested floor while moving to the floor. Furthermore, even if the car has not arrived at the requested floor, the car has already started moving to the requested floor, so the user may have to wait for a long time for the car at the landing area. It is now possible to board and use the vehicle without any hassle. Even when the elevator remote control system M is applied to an office building or a commercial facility, by making a request to call a car in advance, the user can smoothly board and use the car.

Next, details of the configurations of the elevator control panel 1, remote monitoring device 10, center system 100, and mobile terminal 1000 will be explained.

The elevator control panel 1 includes a remote monitoring device 10, a command receiving section 2, and a travel control section 3. The command receiving unit 2 receives an operation command in response to a call request transmitted from the mobile terminal 1000 side from the remote monitoring device 10, and a platform button provided at a boarding area (not shown) or a car button installed in a boarding car. Receives operation instructions according to the operation of the The traveling control section 3 performs operations such as boarding/disembarking operation control of the car and opening/closing control of the car door and the landing door based on the operation command received by the command receiving section 2 .

The remote monitoring device 10 included in the elevator control panel 1 includes detailed modules such as a public line communication section 11, a request reception section 12, an elevator control command section 13, a functional operation confirmation section 14, a functional failure determination section 15, and the like.

The public line communication section 11 communicates with the center system 100. The request reception unit 12 receives a car call request transmitted from the center system 100 via the public line communication unit 11. The elevator control command unit 13 requests the command reception unit 2 to control the elevator (car) in accordance with the car call request received by the request reception unit 12 . The functional operation checking unit 14 sequentially checks the operation of the elevator control panel 1 to determine whether the software for controlling the operation of the car, etc. is functioning normally. The functional failure determination unit 15 analyzes whether the software that controls the operation of the car, etc. is broken.

The center system 100 includes detailed modules such as an inoperation determination communication section 101, a command section 102, and a communication status determination section 103.

The non-operation determination communication unit 101 determines that the elevator has not operated, and also performs communication between the mobile terminal 1000 and the remote monitoring device 10 . The command unit 102 outputs a car (elevator) call command in response to a car call request from the mobile terminal 1000. The communication status determination unit 103 monitors the communication line to determine whether or not the communication status is congested.

The mobile terminal 1000 includes detailed modules such as an elevator call request section 1001, a communication section 1002, and a determination result display section 1003. Note that, as described above, the mobile terminal 1000 is a smartphone, a tablet, or the like on which a dedicated application can be installed.

An elevator call requesting unit 1001 requests an elevator to be called to a specified floor using an application. The elevator call requesting unit 1001 may be capable of specifying, for example, the expected time of arrival in addition to specifying the floor for calling the car. Further, the call request may be specified each time it is used, or it may be possible to specify a schedule such as continuous specification such as daily or weekly, or specification of a specific day. The communication unit 1002 realizes communication with the center system 100. The determination result display section 1003 displays the request result for a car (car call). Note that the determination result display section 1003 may display the contents specified in the elevator call request section 1001, the operating procedure, and the like. In the mobile terminal 1000, the communication unit 1002 and the determination result display unit 1003 may utilize functions provided in the mobile terminal 1000.

The flow of notification control processing by the elevator remote control system M of the first embodiment configured as described above will be explained using the flowcharts of FIGS. 2 to 5. FIG. 2 is an exemplary flowchart showing the flow of processing in the first half of notification control. FIG. 3 is an exemplary flowchart showing the flow of the second half of notification control. FIG. 4 is an exemplary flowchart showing the flow of processing after branching of notification control. FIG. 5 is an exemplary flowchart showing the flow of processing after another branch of notification control.

First, the elevator call requesting unit 1001 of the mobile terminal 1000 registers (requests) a call for an elevator (car) according to a user's operation (S101). It is assumed here that the user is one who has registered in advance to use car calling and has installed a dedicated application on the mobile terminal 1000.

When the elevator call request unit 1001 successfully receives the request format (for example, floor designation, etc.), the elevator call request unit 1001 communicates (sends a call request) with the center system 100 (non-operation determination communication unit 101) via the communication unit 1002. (S102). The communication status determination unit 103 checks whether the communication status (first communication status) between the mobile terminal 1000 and the center system 100 is good via the non-operation determination communication unit 101 (S103). If the communication status between the mobile terminal 1000 and the center system 100 is good (Yes in S103), the center system 100 determines that communication between the mobile terminal 1000 and the center system 100 is possible (S104); Further, the communication status determination unit 103 confirms whether the communication status (second communication status) between the center system 100 and the remote monitoring device 10 is good via the non-operation determination communication unit 101 (S105). . If the communication status between the center system 100 and the remote monitoring device 10 is good (Yes in S105), the command unit 102 of the center system 100 transmits the elevator call request received from the mobile terminal 1000 to the inoperation determination communication unit 101. via the public line communication unit 11 of the remote monitoring device 10 (S106). When the request reception unit 12 receives an elevator call request via the public line communication unit 11, it sends an elevator operation command to the command reception unit 2 of the elevator control panel 1 via the elevator control command unit 13, that is, in response to the call request. A corresponding operation command is output (S107). When the command receiving unit 2 receives the operation command corresponding to the call request from the mobile terminal 1000 (Yes in S108), the process moves to the flowchart of FIG. 3.

The elevator control panel 1 calls the car specified by the travel control unit 3 (S109) and transports the car to the specified floor (S110). When the car starts moving to the designated floor, the elevator control panel 1 communicates with the communication unit 1002 of the mobile terminal 1000 via the public line communication unit 11 of the remote monitoring device 10 and the inoperability determination communication unit 101 of the center system 100. is notified that the call registration was successful (the car was successfully moved to the designated floor). Then, the determination result display section 1003 displays that the call registration registered by the user via the elevator call request section 1001 has been successful (S111). For example, a result message such as "Call registration completed" or "Call registration of the car was successful and the car will move to the designated floor" is notified. Note that this notification may be made by voice or the like in addition to displaying a message on the display unit. Then, the elevator control panel 1 performs an elevator (car) arrival process (S112), and temporarily ends this flow. For example, when the car arrives at a designated floor, the car door and the landing door are controlled to open and wait for the user to board.

In this case, if a third party other than the registered user gets on the arriving car first and moves the car up and down, the registered user will no longer be able to use the car. Therefore, for example, when a user who has registered for a call performs authentication using the mobile terminal 1000 carried by the user, the car may be allowed to operate. In this case, if the mobile terminal 1000 cannot be authenticated even after a predetermined period of time has elapsed, the call registration may be canceled so that even a third party can move up and down (use) the car.

If the communication status (first communication status) between the mobile terminal 1000 and the center system 100 is not good (No at S103) in the process of S103 in FIG. This is a case where communication with the center system 100 is unstable or communication is impossible. In addition, in the process of S105, if the communication status (second communication status) between the center system 100 and the remote monitoring device 10 is not good (No in S105), for example, multiple users simultaneously communicate via the mobile terminal 1000. As a result of car call registration (request), the communication between the center system 100 and the remote monitoring device 10 may become congested, and the communication state may become unstable or communication may become impossible. In such a case, the process moves to the flowchart of FIG. In other words, the communication status determination unit 103 of the center system 100 analyzes the location where the communication status is poor and determines whether the cause is between the mobile terminal 1000 and the center system 100 or whether the cause is between the center system 100 and the remote monitoring device 10. It is determined whether there is one, and the determination result is returned to the non-operation determination communication unit 101 (S113). Subsequently, the non-operation determination communication unit 101 returns information indicating that the elevator call registration requested by the elevator call requesting unit 1001 has failed to the communication unit 1002 of the mobile terminal 1000 (S114). Then, the determination result display unit 1003 displays on the screen the information that the communication unit 1002 received indicating that the call registration has failed (S115), and temporarily ends this flow.

For example, when the communication status determination unit 103 determines that the current communication error is due to a poor communication status between the mobile terminal 1000 and the center system 100, the determination result display unit 1003 displays “Communication status of the mobile terminal”. "Call registration failed because the communication condition of the mobile device is poor.", "Call registration failed because the communication condition of the mobile device is poor. Please try again after a while.", "The communication condition of the mobile device is poor. Therefore, call registration has failed. Please operate the platform button directly at the platform.'' Note that this notification may be made by voice.

In this manner, if it is determined that the reason why the car call request made by the mobile terminal 1000 has not been carried out is a communication error, the user who made the car call request is notified of this fact. As a result, even if the call request is not carried out, it is possible to prevent the user from feeling uncomfortable, stressed, confused, etc. Therefore, it is possible to contribute to improving the service of the elevator remote control system M. In the above example, the mode of communication error is determined based on both the first communication state and the second communication state, but in other embodiments, either one may be used. In this case as well, since the cause of non-performance is notified, it is possible to prevent the user from feeling uncomfortable, stressed, confused, etc.

Further, in S108 of FIG. 2, if the operation command corresponding to the call request from the mobile terminal 1000 is not accepted (No in S108), that is, the operation command has not been passed from the elevator control command unit 13 to the elevator control panel 1. This is the case. For example, there is a possibility that the software for controlling the operation of the elevator car, etc. on the elevator control panel 1 is not functioning properly. In this case, the process moves to the flowchart shown in FIG. That is, the remote monitoring device 10 enters an operation to identify the cause, and the functional operation confirmation unit 14 analyzes the operation of the software (S116). Thereafter, the functional failure determination unit 15 analyzes whether the cause of the malfunction was due to a software failure (bug, etc.) (S117). Then, the functional failure determination unit 15 returns the analysis result to the public line communication unit 11 (S118). Then, the process moves to the flow shown in FIG. 4 (processing from S113 to S115), and the reason why the car call request (registration) has not been performed is displayed on the determination result display unit 1003 of the mobile terminal 1000. In this case, for example, "Call registration failed because the remote monitoring device software did not work properly." or "Call registration failed because the remote monitoring device software did not work properly." Please operate the platform button.'' etc. Note that this notification may be made by voice.

In this way, if it is determined that the reason why the car call request made by the mobile terminal 1000 has not been carried out is due to a control error, the user who made the car call request is notified of this fact, and the call request is processed. Even if this is not carried out, it is possible to prevent the user from feeling uncomfortable, stressed, confused, etc. As a result, it is possible to contribute to improving the service of the elevator remote control system M.

As described above, when a car (elevator) call request (registration) is made using the mobile terminal 1000, there are cases in which the request is successful, failures in the request, and the cause (whether due to the communication status or the elevator call function (software)). ), it becomes possible to identify whether the failure was due to a failure in the system. As a result, the operational status of the elevator remote control system M becomes clear, which can also contribute to improving the reliability of the elevator remote control system M.

<Second embodiment>
When a car (elevator) call request (registration) is made using the mobile terminal 1000, the reason why the request is not executed may be due to a communication error, a control error, or other reasons, as explained in the first embodiment. In some cases, the car call operation may not be carried out due to a failure of the elevator itself. For example, if a hoisting machine malfunctions or a circuit short circuit occurs in the elevator control panel 1, the operation of the elevator itself may become impossible. The elevator remote control system M of the second embodiment has a function of appropriately notifying the user who made the car call request of the situation when a failure occurs in the elevator itself.

FIG. 6 is an exemplary and schematic block diagram showing the configuration of the elevator remote control system M of the second embodiment. The elevator remote control system M of the second embodiment has substantially the same configuration as the elevator remote control system M of the first embodiment, except that an elevator stop determination section 4 is added to the elevator control panel 1. . Therefore, the same components are given the same reference numerals, and their explanations will be omitted.

The elevator stop determination unit 4 determines whether the car is in a stopped state. In other words, when the travel control (control based on the operation command) by the elevator travel control unit 3 is being performed normally, it is determined whether the elevator itself is in a state where it can operate (travel) normally. be.

FIG. 7 is an exemplary flowchart showing the flow of the second half of the notification control of the elevator remote control system M of the second embodiment, in which a call request from the mobile terminal 1000 is responded to in S108 of the flowchart of FIG. This is a flow that continues when a travel command is accepted (Yes in S108), that is, when a travel command based on the travel command is received. That is, it is executed instead of the flowchart in FIG.

The elevator control panel 1 calls the car specified by the travel control unit 3 (S200). In this case, the elevator stop determination unit 4 determines whether or not the elevator travel control was able to operate normally (S201). If the elevator traveling control is operating normally (Yes in S201), the normal operation is performed in the same manner as in the flow of FIG. 3 . That is, the car is carried to the designated floor (S202). When the car starts moving to the designated floor, the elevator control panel 1 communicates with the communication unit 1002 of the mobile terminal 1000 via the public line communication unit 11 of the remote monitoring device 10 and the inoperability determination communication unit 101 of the center system 100. is notified that the call registration was successful (the car was successfully moved to the designated floor). Then, the determination result display section 1003 displays that the call registration registered by the user via the elevator call request section 1001 has been successful (S203). For example, a result message such as "Call registration completed." or "Call registration of the car was successful and the car will move to the designated floor" is notified. Note that this notification may be made by voice or the like in addition to displaying a message on the display unit. Then, the elevator control panel 1 performs an elevator (car) arrival process (S204), and temporarily ends this flow. For example, when the car arrives at a designated floor, the car door and the landing door are controlled to open and wait for the user to board.

On the other hand, in the process of S201, if the elevator traveling control is not operating normally (No in S201), the flow of the process after branching of the notification control of the elevator remote control system M of the second embodiment shown in FIG. Turning now to an exemplary flowchart illustrating.

That is, the elevator stop determination unit 4 checks whether the elevator is in a state where it can run (S205). If the elevator stop determination unit 4 determines that the elevator is in a state where it can run (Yes in S205), the reason why the elevator travel control did not operate normally in the process of S201 is due to a temporary control error or the like. Therefore, the process moves to S202, where control is executed to transport the car to the designated floor, and the process of car call request (registration) is continued.

On the other hand, when the elevator stop determination unit 4 determines that the elevator is not in a state where it can run (No in S205), it confirms whether the elevator has stopped due to a malfunction or the like in the elevator itself (S206). The elevator control panel 1 notifies the communication unit 1002 of the mobile terminal 1000 via the public line communication unit 11 of the remote monitoring device 10 and the inoperability determination communication unit 101 of the center system 100 that the elevator is not running (failure of the elevator itself). Notify that there is something (S207). Then, the determination result display unit 1003 displays that the call registration registered by the user via the elevator call request unit 1001 has failed (S208), and this flow is temporarily ended. In this case, for example, a result message such as "Call registration failed due to elevator failure" or "The elevator is out of order. Please use another means of transportation" is notified. Note that this notification may be made by voice or the like in addition to displaying a message on the display unit.

In this way, if it is determined that the reason why the car call request made by the mobile terminal 1000 has not been carried out is a failure of the elevator, the user who made the car call request is notified of this fact. As a result, even if the call request is not carried out, it is possible to prevent the user from feeling uncomfortable, stressed, confused, etc. Therefore, it is possible to contribute to improving the service of the elevator remote control system M.

<Third embodiment>
When a car (elevator) call request (registration) is made using the mobile terminal 1000, the reason why the request is not executed may be due to a communication error, a control error, or other reasons, as explained in the first embodiment. , As explained in the second embodiment, there is a case where the elevator itself is malfunctioning. Furthermore, operations may be temporarily suspended due to elevator maintenance and inspections. The elevator remote control system M of the third embodiment has a function of appropriately notifying a user who has made a car call request of the situation when the elevator is suspended for maintenance inspection.

FIG. 9 is an exemplary and schematic block diagram showing the configuration of the elevator remote control system M of the third embodiment. The elevator remote control system M of the third embodiment is substantially the same as the elevator remote control system M of the second embodiment, except that an inspection mode determination section 5 is added to the elevator control panel 1 of the second embodiment. has the same configuration. Therefore, the same components are given the same reference numerals, and their explanations will be omitted.

The inspection mode determining section 5 determines whether the elevator is in the inspection mode when the traveling control section 3 does not normally perform travel control.

FIG. 10 is an exemplary flowchart showing the flow of the second half of the notification control of the elevator remote control system M of the third embodiment. In the process of S201 in the flowchart of FIG. This is a process that is executed in place of the flowchart in FIG. 8 when the operation is not successful (No in S201).

As shown in the flowchart of FIG. 10, the elevator stop determination unit 4 checks whether the elevator is in a state where it can run (S300). When the elevator stop determination unit 4 determines that the elevator is in a state where it can run (Yes in S300), the reason why the elevator travel control did not operate normally in the process of S201 is due to the temporary operation stop operation. It is assumed that this is the case, and the process moves to S202, where control is executed to transport the car to the designated floor, and the process of car call request (registration) is continued.

On the other hand, when the elevator stop determination unit 4 determines that the elevator is not in a state where it can run (No in S300), the elevator stops, for example, by checking whether the elevator has stopped due to the operation stop button or operation stop operation being performed. (S301). Furthermore, the inspection mode determination unit 5 confirms whether the current state of the elevator (the car to be called) is under maintenance inspection (S302). The elevator control panel 1 informs the communication unit 1002 of the mobile terminal 1000 via the public line communication unit 11 of the remote monitoring device 10 and the inoperability determination communication unit 101 of the center system 100 that the elevator (the car to be called) is undergoing maintenance inspection. Therefore, it is notified that the vehicle is in a non-travelable state (elevator inactive state) (S303). Then, the determination result display unit 1003 displays that the call registration registered by the user via the elevator call request unit 1001 has failed (S304), and this flow is temporarily ended. In this case, for example, a result message such as "Call registration failed because the elevator is undergoing maintenance inspection" or "The elevator is undergoing maintenance inspection. Please use another means of transportation" is notified. Note that this notification may be made by voice or the like in addition to displaying a message on the display unit.

In addition, when the maintenance inspector performs maintenance inspection work, the elevator remote control system M notifies the user who made the car call request (registration) that the car call request (registration) could not be made. At the same time, by operating a dedicated mobile terminal, the maintenance/inspection engineer can preferentially move the car subject to maintenance/inspection to the work position.

In this way, when it is determined that the reason why the car call request made by the mobile terminal 1000 has not been carried out is due to maintenance inspection of the elevator, by notifying the user who made the car call request to that effect, Even if the call request is not carried out, it is possible to prevent the user from feeling uncomfortable, stressed, confused, etc. As a result, it is possible to contribute to improving the service of the elevator remote control system M.

In addition, in the third embodiment, an example was shown in which both the elevator stop determination section 4 and the inspection mode determination section 5 are provided, but it is also possible to provide only the inspection mode determination section 5. ) can be similarly notified of the reason for non-implementation of call registration.

Although several embodiments of the present invention have been described above, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention as well as within the scope of the invention described in the claims and its equivalents.

DESCRIPTION OF SYMBOLS 1...Elevator control panel, 2...Command receiving unit, 3...Travel control unit, 4...Elevator stop determination unit, 5...Inspection mode determination unit, 10...Remote monitoring device, 11...Public line communication unit, 12...Request reception unit , 13...Elevator control command unit, 14...Functional operation confirmation unit, 15...Function failure determination unit, 100...Center system, 101...Inoperation determination communication unit, 102...Command unit, 103...Communication status determination unit, 1000...Mobile Terminal, 1001...Elevator call request unit, 1002...Communication unit, 1003...Judgment result display unit, M...Elevator remote control system

Claims (4)

a center system capable of wireless communication with a terminal device and capable of accepting an elevator car call request from the terminal device;
an elevator control panel that includes a remote monitoring device that can communicate with the center system and controls the operation of the car;
Equipped with
At least one of the center system and the remote monitoring device notifies the terminal device of the reason for the unfulfilled call request when the call request from the terminal device is unfulfilled;
When at least one of a first communication state between the center system and the terminal device and a second communication state between the center system and the remote monitoring device has a communication failure, the center system An elevator remote control system that determines the cause of non-operation as a communication error and notifies the terminal device . a center system capable of wireless communication with a terminal device and capable of accepting an elevator car call request from the terminal device;
an elevator control panel that includes a remote monitoring device that can communicate with the center system and controls the operation of the car;
Equipped with
At least one of the center system and the remote monitoring device notifies the terminal device of the reason for the unfulfilled call request when the call request from the terminal device is unfulfilled;
The elevator control panel includes an elevator stop determination unit that determines whether the car is in a stopped state,
The remote monitoring device determines that the cause of the non-operation is a failure of the elevator when there is no control error in the operation control and the car is in a stopped operation state, and notifies the terminal device of the elevator. remote control system. a center system capable of wireless communication with a terminal device and capable of accepting an elevator car call request from the terminal device;
an elevator control panel that includes a remote monitoring device that can communicate with the center system and controls the operation of the car;
Equipped with
At least one of the center system and the remote monitoring device notifies the terminal device of the reason for the unfulfilled call request when the call request from the terminal device is unfulfilled;
The elevator control panel includes an inspection mode determination unit that determines whether the elevator is in an inspection state,
In the case of the inspection state, the remote monitoring device determines that the reason for the non-execution is the inspection of the elevator, and notifies the terminal device of the result . According to any one of claims 1 to 3, the remote monitoring device determines that the cause of the non-implementation is a control error when a control error exists in the operation control, and notifies the terminal device. elevator remote control system.

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