JP7375234B2 - Crew support equipment - Google Patents

Description

The present invention relates to an occupant support device and an occupant support program that assist in ensuring the safety of occupants in an elevator car.

There are many elevators that are equipped with security camera devices that take pictures of the inside of the elevator car for the purpose of crime prevention inside the elevator car.

As related technology, specifically, conventionally, for example, a first process of displaying an image to an elevator occupant on a computer installed in an elevator car, and an image displayed by the first process. By performing a second process of photographing the occupant looking at the elevator, and a third process of storing the information photographed by the second process, information is provided to the elevator occupant, and There is a technique that contributes to crime prevention in elevators by deterring criminal acts that may occur in elevators (for example, see Patent Document 1 below).

JP 2019-151443 Publication

However, conventional technologies including the technology described in Patent Document 1 mentioned above have the effect of deterring troubles such as mischief and crime, and are useful as evidence when troubles actually occur. There is room for improvement in terms of convenience for passengers who are encountering trouble while onboard.

The control panel inside the car is equipped with an ``emergency button'' that allows calls to be made to external parties such as the elevator management company. It may be difficult to operate the system if you suddenly become unwell while away from the vehicle, or if trouble occurs between you and a fellow passenger who is located between you and the control panel. For this reason, troubles involving the occupants may not be discovered early, and there may be a delay in response.

In addition, since the operator called by operating the "emergency button" is not necessarily able to speak sign language, the above-mentioned conventional technology is difficult to use when the operator who is called by operating the "emergency button" has a hearing impairment. It is difficult to talk to the operator even if you press the button, making it difficult to communicate or confirm the situation. For this reason, there is a problem in that the occupants who are trapped in the car become increasingly anxious.

In order to solve the problems with the prior art described above, the present invention provides an occupant support device and an occupant support program that can help ensure the safety of occupants when using an elevator and improve convenience for occupants. With the goal.

In order to solve the above-mentioned problems and achieve the object, an occupant support device according to the present invention includes a photographing unit that photographs the inside of an elevator car, and a system that detects the occupant of the car based on the image photographed by the photographing unit. a determination unit that determines whether or not a predetermined gesture has been performed; and an output unit that outputs a request to call an operator when the occupant of the car performs a predetermined gesture based on a determination result by the determination unit; It is characterized by having the following.

Further, in the occupant support device according to the present invention, in the above invention, the output unit outputs a request to call an operator who can communicate in sign language or written communication when the occupant of the car makes a predetermined gesture. It is characterized by

Further, in the above invention, the occupant support device according to the present invention includes a detection unit that detects an abnormal operation of the elevator, and the determination unit is configured to detect the operation abnormality of the elevator when the detection unit detects the abnormal operation of the elevator. The present invention is characterized in that it is determined whether or not the occupant of the car has made a predetermined gesture based on an image photographed by a photographing unit.

Further, in the above invention, the occupant support device according to the present invention includes a display screen installed in the car, and a method for calling an operator on the display screen when an abnormal operation of the elevator is detected by the detection unit. a display control unit that displays guidance information for guiding the car, and the determination unit is configured to determine whether the occupant of the car is in a predetermined position based on an image photographed by the photographing unit after the display control unit displays the guidance information. It is characterized by determining whether or not a gesture has been made.

Further, in the passenger support device according to the present invention, in the above invention, the display control unit provides a guide for calling an operator who can communicate in sign language or written communication when the passenger in the car performs a predetermined gesture. It is characterized by displaying information.

Further, in the above invention, the occupant support device according to the present invention includes a speaker that outputs sound in the car, and a sound that guides how to call an operator when an abnormality in operation of the elevator is detected by the detection unit. The present invention is characterized by comprising an audio output section that outputs guidance.

Further, the occupant support program according to the present invention causes a computer to take a picture of the inside of the elevator car with a photographing section provided in the elevator car, and based on the image photographed by the photographing section, the occupant of the elevator car can take a predetermined position. The present invention is characterized in that, based on the determination result, when the occupant of the car makes a predetermined gesture, a process is executed to output a request to call an operator.

According to the occupant support device and the occupant support program according to the present invention, it is possible to support the safety of the occupants when using the elevator, and to improve the convenience of the occupants.

FIG. 1 is an explanatory diagram showing an example of installation of a passenger support device according to an embodiment of the present invention. FIG. 2 is an explanatory diagram showing an example of the appearance of the occupant support device according to the embodiment of the present invention. FIG. 3 is a block diagram showing an example of the hardware configuration of the occupant support device according to the embodiment of the present invention. FIG. 4 is a block diagram showing an example of the functional configuration of the occupant support device according to the embodiment of the present invention. FIG. 5A is an explanatory diagram (part 1) showing the display mode on the display screen. FIG. 5B is an explanatory diagram (Part 2) showing the display mode on the display screen. FIG. 6 is a flowchart (part 1) showing an example of a processing procedure executed by the occupant support device according to the embodiment of the present invention. FIG. 7 is a flowchart (Part 2) showing an example of the processing procedure executed by the occupant support device according to the embodiment of the present invention.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of a passenger support system according to the present invention will be described in detail below with reference to the accompanying drawings.

(Example of display device installation)
FIG. 1 is an explanatory diagram showing an example of installation of a passenger support device according to an embodiment of the present invention. FIG. 1 shows the inside of an elevator car. As shown in FIG. 1, an elevator car 100 is provided with a door 101 serving as an entrance through which occupants enter and exit, and an operation panel 102 operated by an occupant riding in the elevator car 100.

The occupant support device 103 includes a display screen 104 and a lens 105. The display screen 104 and lens 105 are provided on the front of the housing 106 of the occupant support device 103. The display screen 104 displays various information such as advertisements, management information, and guidance information to be described later. The lens 105 constitutes a photographing device (see reference numeral 303 in FIG. 3) together with an image sensor (not shown).

The occupant support device 103 is installed on the inner wall surface of the car 100 on which the door 101 and the operation panel 102 are provided, and in the upper part of the inside of the car 100, such as near the ceiling. This assumes that the occupant in the car 100 generally stands facing the wall on the door 101 side. That is, after entering the car 100, the occupant usually stands facing the wall on the door 101 side, and by providing the occupant support device 103 in such a position, the occupant inside the car 100 can The display screen 104 of the support device 103 can be easily viewed. This allows the occupant to reliably view various information displayed on the display screen 104 by the occupant support device 103. In particular, when displaying an advertisement on the display screen 104, a high advertising effect can be achieved through the occupant support device 103.

The photographing device (camera) included in the passenger support device 103 photographs, for example, the facial expressions of the passenger. By installing the occupant support device 103 in the upper part of the car 100, the facial expressions of the occupant can be easily photographed using the photographing device. Further, by installing the occupant support device 103 on the wall surface where the door 101 and the operation panel 102 are provided, the facial expression of the occupant when getting out of the car 100 can be photographed using the photographing device.

Further, by installing the occupant support device 103 in the upper part of the car 100, the occupant cannot easily touch the occupant support device 103 even if he or she extends his/her hand in a normal state. Therefore, it is possible to prevent the occupant support device 103 from being touched carelessly by the occupant, the occupant support device 103 being improperly operated, or the occupant support device 103 being damaged.

Although not shown, the occupant support device 103 may be provided on a wall facing the wall on which the door 101 and the operation panel 102 are provided (the wall on the back side of the car 100). By providing the occupant support device 103 on the back wall of the car 100 in this way, the occupant can see the occupant support device 103 when entering the car 100.

Although not shown, the occupant support device 103 is provided on the wall where the door 101 and the operation panel 102 are provided, and on the wall facing the wall (the wall on the back side of the car 100). It's okay. In this way, by providing the occupant support device 103 on the wall where the door 101 and the operation panel 102 are provided, and the wall opposite to the wall (the wall on the back side of the car 100), the occupant can The occupant support device 103 can be seen when entering the car 100 and when leaving the car 100.

Further, the occupant support device 103 may be provided on a side wall surface instead of on the upper portion of the same wall surface on which the door 101 and the operation panel 102 are provided. In this case, it is preferable that the occupant support device 103 is provided in an upper part of the car 100, such as near the ceiling, on the side wall surface of the car 100. In this way, the occupant support device 103 may be installed at any position above the upper end of the door 101 in the car 100.

The occupant support device 103 can be realized by, for example, a tablet terminal device. By realizing the occupant support device 103 using a tablet terminal device, the occupant support device 103 can be retrofitted after the elevator is installed. The occupant support device 103 determines the size of the car 100 (capacity), the height of the car 100, the shape of the car (square or rectangular floor, etc.), the type of elevator (see-through type, presence or absence of a mirror on the wall, etc.), It can be installed in the optimal position taking into account the type of external door (with or without a window).

The occupant support device 103 can be installed, for example, by screwing onto a wall surface. By screwing the occupant support device 103 to a wall surface, it is possible to reliably prevent it from falling. The screw fastening is not limited to the wall surface, but may be fastened to the ceiling of the basket 100 via a stay or the like. The occupant support device 103 may be installed by a method other than screwing (for example, using a magnet or the like). The installation position of the occupant support device 103 may be freely changed after the occupant support device 103 is installed.

When the occupant support device 103 is retrofitted, the occupant support device 103 may be provided with an outlet plug 107, and the car 100 may be provided with a plug socket 108 that accepts insertion of the outlet plug 107. The outlet plug 107 constitutes a part of a device called an AC (Alternating Current) adapter, which extracts a predetermined DC power from an AC input from an AC power source (commercial power source). The AC adapter may be removably attached to the housing 106 of the occupant support device 103.

When the outlet plug 107 is inserted into the plug socket 108, the outlet plug 107 forms a wiring plug connector together with the outlet plug 107. Specifically, the plug socket 108 can be, for example, an A type plug socket commonly used in Japan.

The plug socket 108 is not limited to the A type. Specifically, for example, a B3 type or C type plug socket, which is widely used in India and Indonesia, may be used, or a BF type plug socket, which is widely used in Hong Kong, etc., may be used.

Alternatively, the plug socket 108 may be an SE type plug socket widely used in Korea and the like, or an O type plug socket widely used in Taiwan and the like. In countries and regions where multiple types of plug sockets are widespread, such as China, elevators are installed from among various types such as A type, B type, C type, B3 type, BF type, SE type, and O type. It is preferable to use any type of plug socket depending on the area where the device is to be used.

The plug socket 108 is electrically connected to an electric circuit of a board housed in a car-top box (not shown). The plug socket 108 is not limited to being directly connected to the terminal of the electric circuit of the board housed in the car box, but may be connected to a power line connected to the terminal. When connecting the plug socket 108 to such a power line, a branch connector can be provided on the power line, and the plug socket 108 can be connected to the connector.

As shown in FIG. 1, when the plug socket 108 is exposed inside the cage 100, it is preferable that the plug socket 108 is placed at a high position inside the cage 100. In FIG. 1, the plug socket 108 is provided on the upper side of the cage 100 or on the ceiling surface. By arranging the plug socket 108 exposed inside the basket 100 at a high position inside the basket 100, it is possible to prevent water droplets from falling from umbrellas or clothes from adhering to the car during rainy days, and also to prevent electricity theft or children from attaching the plug socket 108. It can make it harder to play pranks.

One plug socket 108 may be provided in one car 100, or a plurality of plug sockets 108 may be provided in one car 100. When a plurality of plug sockets 108 are provided in one basket 100, the plurality of plug sockets 108 may be arranged side by side, or may be arranged in a distributed manner at a plurality of locations. The plug socket 108 may be arranged, for example, so that the plug socket 108 is located in the same plane as the inner wall surface (ceiling surface) of the basket 100.

In addition to the occupant support device 103, a lighting device, a fan, or the like may be connected to the plug socket 108. By providing the elevator with the plug socket 108 in the car 100, it is possible to easily retrofit electric equipment such as a lighting device different from the existing lighting device or a fan different from the existing air conditioning equipment to the elevator. , it is possible to improve convenience for the occupants of the car 100.

Further, the basket 100 may be provided with a plug seat (not shown) in place of the plug socket 108. The faucet seat has a function of supplying power supplied from an electric circuit housed in an on-car box (not shown) to the occupant support device 103 connected to the faucet seat. Specifically, for example, by using a receptable equipped with power supply wiring, power can be supplied to the electrical equipment connected to the faucet. Note that the resectable may include wiring for signal transmission in addition to wiring for power supply.

It is preferable that the receptable that realizes the plug seat is realized by a hot plug that can be inserted and removed during operation of the occupant support device 103 connected to the receptable. The receptacle that realizes the plug seat may further supply power to the occupant support device 103 via a control circuit (not shown).

Further, the plug seat may be realized by, for example, a USB connector. The USB connector as a receptable that realizes a plug seat can be realized by receptables of various known USB connectors, such as a USB Type-A connector, a Micro USB connector, a Micro USB Type-B connector, and a USB Type-C connector. I can do it.

Furthermore, the receptable that realizes the plug seat is not limited to a USB interface connector (receptable), but includes, for example, an IEEE 1394 connector, a PS/2 connector, a D-Sub connector, a DIN connector, a coaxial connector, and various other known connectors. It may also be realized by a communication connector.

One receptable that realizes a plug seat may be provided in one basket 100, or a plurality of receptables may be provided in one basket 100. In the case where one basket 100 is provided with a receptacle that realizes a plurality of plug seats, the communication I/F may have one type of connector or multiple types of connectors.

The receptable that realizes the plug seat can be arranged, for example, so that the end of the receptable is located in the same plane as the inner wall surface of the basket 100. Further, the receptable that realizes the plug seat may have an end portion protruding further inside the basket 100 than the inner wall surface of the basket 100, or may be disposed at a position recessed from the inner wall surface of the basket 100, for example. Good too.

(External appearance of occupant support device 103)
Next, the appearance of the occupant support device 103 will be described. FIG. 2 is an explanatory diagram showing an example of the appearance of the occupant support device 103 according to the embodiment of the present invention.

As shown in FIG. 2, the display screen 104 is provided at the front of the housing 106, and has a rectangular shape that is long in the horizontal direction. During normal operation of the elevator, the display screen 104 is divided into four areas, for example, a security camera video display area 201, a management information display area 202, a various information display area 203, and an advertisement display area (advertisement area) 204. , each displaying different information. By dividing and displaying the display screen 104 into four areas, a plurality of different pieces of information can be efficiently conveyed to the occupant.

The security camera video display area 201, the management information display area 202, and the various information display areas 203 are arranged in reverse order from the top to the right side of the advertisement display area 204 so as to surround the rectangular advertisement display area 204 on the lower left side of the display screen 104. It is arranged in an "L" shape. A security camera video display area 201 is provided on the left side, followed by a horizontally long management information display area 202. The security camera image display area 201 may display in real time an image photographed by a photographing device (camera) 303 provided at the bottom of the display screen.

When displaying a long message in the management information display area 202, the message may be displayed so as to flow from the right side to the left side within the management information display area 202. By providing the management information display area 202 at the upper side of the display screen 104 at a position that is easily visible to the occupant, relatively important management information such as operation stoppage due to inspection can be reliably conveyed to the occupant.

A variety of information display area 203 provided vertically on the right side of the display screen 104 displays, for example, weather forecasts, current time (or current date and time), traffic information, news, etc., as shown in FIG. Display various information that you want to notify. When displaying a lot of information in the various information display area 203, the displayed information (text, images, etc.) may be displayed so as to flow from the bottom to the top of the various information display area 203. Specifically, for example, when displaying weather forecasts for each region, information on newer regions may be displayed sequentially from the bottom, and information on older regions may be moved to the top and then deleted. Conversely, the information displayed in the various information display area 203 may be displayed so as to flow from the top to the bottom. Alternatively, the display may be displayed so as to flow to either the left or right. In this way, in the various information display area 203, the display form can be changed depending on the content of the information to be displayed.

There is no clear boundary between the management information display area 202 and the various information display area 203. This allows the management information display area 202 to be extended to the right and the various information display area 203 to be extended to the upper side, depending on the display situation. Further, depending on the information to be displayed, the management information display area 202 and the various information display areas 203 can be used as one continuous unit. By arranging the display screen 104 in this way, it is possible to display advertisement information and simultaneously convey other information to the occupants.

On the display screen 104, an advertisement may be displayed on the entire surface without dividing the area. In addition, the display screen 104 normally displays a plurality of different pieces of information for each area in a layout as shown in FIG. The layout may be changed to display guidance information such as a guidance message for evacuation on the entire surface without dividing the area (see FIG. 5A(c)).

(Hardware configuration of occupant support device 103)
FIG. 3 is a block diagram showing an example of the hardware configuration of the occupant support device 103 according to the embodiment of the present invention. As shown in FIG. 3, the occupant support device 103 includes a CPU 301, a memory 302, a photographing device (camera) 303, a communication interface (I/F) 304, a display screen (display) 104, a speaker 305, It includes a microphone 306, an acceleration sensor 307, an illuminance sensor 308, and a power supply control unit 309. Each component 104, 301-309 is connected by a bus 300.

The CPU 301 controls the entire occupant support system 103 by executing programs stored in the memory 302. Memory 302 stores programs executed by CPU 301. Specifically, the memory 302 stores, for example, an occupant support program according to an embodiment of the present invention. Further, the memory 302 can store various information including advertisement information regarding advertisements to be displayed and an advertisement management table for managing advertisement display order, display period, and the like.

The memory 302 may be a hard disk memory, an IC memory, an SSD (Solid State Drive), or the like. Furthermore, the memory 302 may be a memory card that is removable from the occupant support device 103 via a card slot provided in the occupant support device 103. The functions of the memory card can be realized by, for example, an IC card such as an SD (Secure Digital) memory card. The functions of the memory card may be realized by an external hard disk, a USB memory, an SSD, or the like.

The photographing device 303 is equipped with an image sensor such as a CCD (Charge-Coupled Device) image sensor, and the image sensor converts light received through the lens 203 into an electrical signal and generates image information (photographing data) to perform photographing. Let's do it. The photographing device 303 may be one that photographs still images or may be one that photographs moving images. Videos include those in which still images taken at predetermined time intervals are continuously played back. The image information may be compressed according to a predetermined video/audio data compression standard (for example, MPEG (Moving Picture Experts Group), etc.).

The communication I/F 304 is an interface that connects the passenger support device 103 and a network 310 such as the Internet through a communication line, and controls the interface between the network 310 and the inside of the passenger support device 103, and inputs data from external devices. and control the output of data to external devices.

The communication I/F 304 is, for example, a wireless interface based on Wi-Fi (registered trademark). Furthermore, the communication I/F 304 may be a wireless communication interface such as a mobile phone line (for example, LTE (Long Term Evolution), PHS (Personal Handy-phone System), etc.), or a wired communication interface such as a modem or a LAN adapter. In addition, the elevator 130 may be connected to a network 310 for remote monitoring, etc., and information may be sent and received via the network 310.Also, Communication I/F 304 may be realized by, for example, a USB interface.

The display screen 104 is realized by a liquid crystal display (LCD), an organic EL (electro-luminescence) display, or the like. The display screen 104 may also be realized by a 7-segment display or the like. The speaker 305 generates sound by vibrating a diaphragm using an electrical signal that is an audio signal. Further, the speaker 305 may be an output terminal that outputs an audio signal, or an external speaker may be connected to the output terminal to generate sound.

The microphone 306 collects the sounds inside the car 100. Acceleration sensor 307 measures acceleration applied to car 100. The acceleration sensor 307 can detect direct current (DC) acceleration, and can detect gravity, for example. Furthermore, the acceleration sensor 307 can detect vibrations of the car 100, inclination of the car 100, impacts applied to the car 100, and the like. Illuminance sensor 308 detects the illuminance (brightness) inside basket 100 . The illuminance sensor 308 can be realized using a phototransistor or a photodiode, for example.

The power supply control unit 309 can be realized, for example, by a voltage adjustment section (such as a power supply IC) that adjusts the voltage of AC power supplied via the outlet plug 107 or the like. Specifically, the power supply control unit 309 includes, for example, an outlet plug 107, a cable connected to the outlet plug 107, and a transformer circuit that extracts predetermined DC power from an AC power supply supplied via the outlet plug 107. , a rectifier circuit, a stabilizing circuit, and the like. The function of the AC adapter may be provided within the casing 106 of the occupant support device 103 or integrally with the casing 106.

Further, the occupant support device 103 may further include a battery (storage battery) such as a lithium battery. That is, the power supply control unit 309 may include a storage battery, or the power supply control unit 309 may include a connection terminal to which the storage battery is connected. Thereby, the storage battery can be easily replaced. In this way, the power supply control unit 309 supplies power supplied via the outlet plug 107 or from the storage battery to each part of the occupant support device 103.

Although not shown, the passenger support device 103 may include a memory card I/F, an input/output device, a GPS receiver, and the like. The memory card I/F is an interface connected to the occupant support device 103 via a card slot. The memory card I/F is in charge of the memory card and internal interface, and controls data input from the memory card and data output to the memory card.

The input/output device can be realized by, for example, keys or buttons for inputting characters, numbers, various instructions, and the like. Keys and buttons that implement the input/output device may be provided on the back side of the occupant support device 103. Thereby, it is possible to prevent the occupant support device 103 from being misoperated due to mischief or being hit by an object. The input/output device may be realized by a microphone, a touch panel stacked on the display screen 104, a connection terminal to which another information processing device can be connected, or the like.

The GPS receiver receives radio waves from three to five GPS satellites, receives the radio waves from the GPS satellites, and outputs GPS positioning data in order to determine the geometric position with respect to the GPS satellites. The current position of the crew support device 103 can be determined by the GPS receiver. Thereby, for example, when the occupant support device 103 is realized by a tablet terminal device and is retrofitted after the elevator is installed, it is possible to track the occupant support device 103 even if it is stolen.

(Functional configuration of occupant support device 103)
FIG. 4 is a block diagram showing an example of the functional configuration of the occupant support device 103 according to the embodiment of the present invention. In FIG. 4, the functions of the passenger support device 103 include a control unit (judgment unit) 400, an acquisition unit 401, a storage unit 402, a display control unit 403, a photographing unit 404, an output unit 405, and an operation abnormality detection unit. This can be realized by the section 406 and the audio output section 407.

The control unit 400 controls the entire occupant support device 103. Specifically, the functions of the control unit 400 can be realized by, for example, the CPU 301 shown in FIG. 3 executing a program stored in the memory 302 or the like.

The acquisition unit 401 acquires advertisement information regarding advertisements for elevator occupants. Specifically, the function of the acquisition unit 401 can be realized by, for example, the communication I/F 304 shown in FIG. 3. The acquisition unit 401 can acquire advertisement information from an advertisement distribution server or an advertiser's information terminal device (not shown) via the network 350. Further, the acquisition unit 401 may acquire advertisement information from an information terminal device such as a smartphone carried by an elevator occupant.

The storage unit 402 stores advertisement information acquired by the acquisition unit 401. Specifically, the function of the storage unit 402 can be realized by, for example, the memory 302 shown in FIG. 3. The storage unit 402 may store the advertisement information acquired by the acquisition unit 401 as is, or may store the advertisement information acquired by the acquisition unit 401 that has been processed for display by the control unit 400. You may also do so.

When the communication I/F 304 shown in FIG. 3 is realized by a USB interface, the storage unit 402 stores advertisement information acquired from a USB memory, external device, etc. connected via the communication I/F 304. Good too. In this case as well, the storage unit 402 may store the advertisement information acquired from the USB memory, external device, etc. as is, or once the advertisement information acquired from the USB memory, external device, etc. is displayed by the control unit 400. It may also be possible to store the processed data.

The storage unit 402 stores advertising information, for example, for a contract period determined based on a contract established between the occupant support device 103 or the elevator manager and the advertiser. Advertisement information whose contract period has expired is deleted from the storage unit 402. For example, the control unit 400 may appropriately delete the advertising information whose contract period has expired without the administrator's operation, or it may be deleted in response to the administrator's operation.

The display control unit 403 displays an advertisement on the display screen 104 based on the advertisement information acquired by the acquisition unit 401 and stored in the storage unit 402. Specifically, the functions of the display control unit 403 can be realized by, for example, the CPU 301 shown in FIG. 3 executing a program stored in the memory 302 or the like. The display control unit 403 may display an advertisement on the display screen 104 based on the advertisement information stored in the storage unit 402, or may display an advertisement on the display screen 104 based on the advertisement information stored in the storage unit 402 and processed by the control unit 400. Based on this, an advertisement may be displayed on the display screen 104.

The advertisement information may include benefit information regarding benefits. Benefit information regarding benefits can be realized, for example, by information indicating benefits, etc. (benefits) that are available only to elevator occupants and not available to other people. Specifically, the benefit can be, for example, a discount or special treatment for a product or service provided by an advertiser, or a discount coupon for a product or service.

Benefit information includes at least one of the elevator that displayed the advertisement, the building where the elevator is installed (apartment building or office building), and the area where the building is located (area specified by classification by address or distance, etc.) Information that specifies one may be included.

Here, the information that identifies the elevator may be, for example, an address or a telephone number, or an ID that is given to each elevator by the elevator management company when managing each elevator. It may be a number or the like. Further, the information identifying the building in which the elevator is installed may be, for example, the building name, address, telephone number, etc. It may also be an ID number assigned to each building when managing the building.

Specifically, the information that identifies the area where the building in which the elevator is installed is based on the unit of address of the building (such as ○○-cho 1-chome) and the latitude and longitude information of the location of the building. It may be an area centered around (such as within a radius of ○○ meters) or an area centered around the nearest transportation facility (such as a subway station) from the location of the building.

The control unit 400 stores information about the elevator included in the occupant support device 103, information that specifies the building in which the elevator is installed, and information on the area where the building in which the elevator is installed is stored in (the memory 302 of) the passenger support device 103. It is possible to acquire at least one piece of information that specifies and include it in the benefit information.

The benefit information may include information regarding conditions for receiving the benefit. Further, the benefit information may include information regarding the date and time when an advertisement including the benefit information is displayed or displayed. The control unit 400 may include in the benefit information information regarding the conditions for receiving the benefit or information regarding the date and time of displaying or displaying the advertisement. The control unit 400 can acquire date and time information from a clock included in (the CPU 301 of) the passenger support device 103, and can include information regarding the date and time at which an advertisement including the benefit information is displayed or displayed in the benefit information.

The benefit information includes information regarding the elevator, information identifying the building where the elevator is installed, information identifying the area where the building where the elevator is installed, and information regarding the date and time. By doing so, it is possible to easily specify the date and time when the passenger who requested the offer of the benefit viewed the advertisement in the elevator using the benefit information, which can be used as marketing information thereafter.

In addition, since the benefit information includes information regarding the conditions for receiving the benefit, the elevator users (occupants) who are the recipients of the benefit can accurately understand the details of the benefit that they can receive. You will be able to use the benefit more reliably.

The bonus information may be information that can be acquired by a mobile terminal device such as a smartphone. Specifically, for example, the benefit information may be information displayed by a two-dimensional code. The two-dimensional code displayed on the display screen is photographed by, for example, a camera of a mobile terminal device, and the information recorded in the two-dimensional code can be acquired by an application included in the mobile terminal device.

The photographing unit 404 photographs the inside of the basket 100. Specifically, the functions of the imaging unit 404 can be realized by, for example, the imaging device 303 shown in FIG. 3 and included in the occupant support device 103. Image information generated by photography by the photography unit 404 may be stored in the storage unit 402.

The control unit 400 determines whether the occupant of the car 100 has performed a predetermined gesture based on the image information generated by the photography by the photography unit 404, that is, the image photographed by the photography unit 404. For example, the control unit 400 uses pattern recognition technology to analyze the image photographed by the photographing unit 404 to identify the occupant, and causes the identified occupant to make a predetermined gesture such as waving toward the lens 105. Determine whether or not.

The control unit 400 may only determine whether or not the occupant of the car 100 has made a predetermined gesture. It may also be determined whether or not the occupant has made a predetermined gesture. Preferably, the predetermined gesture is one that all occupants can easily perform, such as waving or raising both hands.

Alternatively, the control unit 400 may determine that the predetermined gesture has been performed based on the image taken by the imaging unit 404 when the position of the occupant of the car 100 has suddenly changed. As a result, if the occupant becomes unwell and collapses, the occupant can talk to the operator without any special operations. There may be one type of predetermined gesture, or a plurality of types may be set.

The output unit 405 outputs an operator call request when the determination unit 400 determines that the occupant of the car 100 has made a predetermined gesture based on the determination result by the determination unit 400. Specifically, the function of the output unit 405 can be realized by, for example, the communication I/F 304 shown in FIG. 3.

The operator's call request includes identification information of the elevator that outputs the call request. The operator call request may include information requesting the call of an operator who can communicate in sign language or written communication. Further, the operator call request may include an image (image information) of the crew member who requested the operator call. By including the image of the occupant in the operator's call request, the operator who receives the call can be made aware of the situation inside the car 100 even when the occupant is not in a situation where he or she can talk.

The operation abnormality detection unit 406 detects an operation abnormality of the elevator. Specifically, the operation abnormality detection unit 406 is configured such that, for example, the CPU 301 shown in FIG. The function can be realized by executing a program stored in the memory 302 or the like based on the output signal.

Specifically, the operation abnormality detection unit 406 detects that the car 100 has stopped between floors, based on the acceleration applied to the car 100, which is detected by the acceleration sensor 307, for example. Specifically, the operation abnormality detection unit 406 detects an abnormality in the operation of the elevator, for example, when the vibration of the car 100 detected by the acceleration sensor 307 is equal to or higher than a predetermined threshold for determining the magnitude of vibration. do. The predetermined threshold value for determining the magnitude of vibration can be, for example, a value indicating the magnitude of vibration corresponding to an earthquake with a seismic intensity of 4 or higher.

Further, specifically, the operation abnormality detection unit 406 detects an abnormal operation of the elevator, for example, when the sound inside the car 100 collected through the microphone 306 is equal to or higher than a predetermined threshold for determining the volume. . The predetermined threshold value for determining the volume may be a value indicating the intensity (loudness) of a sound that exceeds the range of normal conversation, such as a scream or a yell, for example. Alternatively, the predetermined threshold for determining the volume may be a sound that does not occur during normal use of an elevator, such as an impact sound when an occupant falls inside the car 100 or intentionally hits the car 100. It may also be a value indicating the strength (size) of.

Moreover, specifically, the operation abnormality detection unit 406 detects the elevator when the illuminance (brightness) inside the car 100 detected by the illuminance sensor 309 is equal to or higher than a predetermined threshold for determining the magnitude of the illuminance. detect operational abnormalities. A predetermined threshold value for determining the magnitude of illuminance can be arbitrarily set by, for example, an elevator manager.

Based on the illuminance (brightness) inside the car 100 detected by the illuminance sensor 309, the operation abnormality detection unit 406 detects when the number of times the illumination inside the car 100 falls below the threshold value exceeds a predetermined number of times per predetermined time. Additionally, abnormal operation of the elevator may be detected. Thereby, it is possible to detect an operational abnormality in which the lighting inside the car 100 is blinking due to, for example, approaching the end of its lifespan.

Further, specifically, the operation abnormality detection unit 406 may detect an elevator operation abnormality, for example, by combining the detection result by the illuminance sensor 309 and the detection result by the acceleration sensor (acceleration sensor 307). Specifically, when it is detected that the car 100 has operated a predetermined number of times based on the detection result of the acceleration sensor while the illuminance inside the car 100 is below a threshold value, an abnormal operation of the elevator can be detected. That is, if the car 100 operates a predetermined number of times with the illuminance inside the car 100 being below the threshold value, it is possible to detect that the light is out or that an operational abnormality in which power is not being supplied has occurred. can.

Furthermore, the operation abnormality detection unit 406 detects abnormal image content based on image information generated by photography by the photography unit 404, that is, the image photographed by the photography unit 404. In this case, the operation abnormality detection unit 406 specifically allows the CPU 301 shown in FIG. This function can be realized by .

Specifically, the operation abnormality detection unit 406 detects, for example, an image of an occupant in a substantially constant posture from entering the car 100 until leaving the car 100, compared to a normal image, and an image in which the occupant moves extremely large. is detected as abnormal image content. Causes for such abnormal image content to be detected include, for example, an unwell occupant falling or crouching inside the car 100, an occupant fighting or vandalizing inside the car 100, etc. etc. can be assumed.

The control unit 400 determines whether or not the occupant of the car 100 has made a predetermined gesture based on the image photographed by the photographing unit 404 when the operational abnormality detection unit 406 detects an abnormal operation of the elevator. It's okay. Alternatively, even if the control unit 400 determines that the occupant of the car 100 has made a predetermined gesture, only if the operation abnormality detection unit 406 detects an abnormal operation of the elevator before making the determination, The output unit 405 may output the operator's call request. By setting the conditions for outputting the operator's call request in this manner, it is possible to prevent the operator from being called unnecessarily in response to a casual action taken by an occupant during normal operation of the elevator.

Further, when the operation abnormality detection unit 406 detects an abnormal operation of the elevator, the display control unit 403 may display guidance information on the display screen 104 to guide how to call the operator (FIG. 5A (see (c)). Specifically, for example, if you would like to use sign language or written communication, please wave your hand in the direction of the screen. You can talk to the operator in charge. ” can be displayed.

As a result, it is possible to reliably inform a hearing-impaired passenger that he or she can talk to the operator, and it is possible to secure an environment in which all passengers can talk to the operator. This makes it possible to reassure the occupants and improve convenience for the occupants.

The display control unit 403 further displays the message, ``Currently, there is an emergency stop. We will resume operation as soon as safety checks are completed. Please wait a moment now. ” may be displayed on the display screen 104. This allows passengers to be reliably informed of the status of the elevators, so if multiple elevators stop all at once due to an earthquake, for example, the burden of responding will not be concentrated on the operators. can be suppressed.

When displaying such guidance information on the display screen 104, the above-mentioned control section 400 determines whether the occupant of the car 100 is in a predetermined position based on the image photographed by the photographing section 404 after the display control section 403 displays the guidance information. It may be determined whether or not the gesture has been performed.

Alternatively, when displaying such guidance information on the display screen 104, even if the control unit 400 determines that the occupant of the car 100 has made a predetermined gesture, the operation abnormality detection unit After the display control unit 403 displays the guidance information due to the abnormal operation of the elevator being detected in step 406, the output unit 405 may output an operator call request.

This limits the conditions for outputting the operator's call request, and prevents the operator from being called unnecessarily in response to casual actions taken by the occupants during normal operation of the elevator.

In addition, the display control unit 403 may stop displaying the advertisement displayed on the display screen 104 based on the operational abnormality detected by the operational abnormality detection unit 406. Further, the display control unit 403 may display predetermined information in place of the advertisement displayed on the display screen 104 based on the operational abnormality detected by the operational abnormality detection unit 406.

The predetermined information may be, for example, ``We are currently experiencing an emergency shutdown. We will resume operation as soon as safety checks are completed. Please wait a moment now. This can be achieved through guidance messages such as ”. Or, predetermined information could be, for example, ``There was an earthquake right now. The elevator will stop at the nearest floor, so please exit the elevator immediately and evacuate to a safe location. ” or “A service person is on his way right now.” We apologize for the inconvenience and appreciate your patience. ” may also be a guidance message. Further, the predetermined information may be, for example, an image or voice of an operator of an elevator management company who reads out the above-mentioned guidance.

The audio output unit 407 outputs audio guidance on how to call an operator when the operation abnormality detection unit 406 detects an abnormal operation of the elevator. Specifically, the function of the audio output unit 407 can be realized by, for example, the speaker 305 shown in FIG. 3.

The voice output unit 407 outputs voice guidance such as, for example, "Please wave your hand in the direction of the voice. You can talk to the operator." This allows a visually impaired passenger to operate the control panel 102 in the event that he or she suddenly becomes unwell at a position away from the control panel 102 in the car 100 or if trouble occurs with a fellow passenger. Even in difficult situations, you can call an operator.

(Display mode on display screen 104)
Next, the display mode on the display screen 104 will be explained. 5A and 5B are explanatory diagrams showing the display mode on the display screen 104. When the elevator is in normal operation, the occupant support device 103 displays an advertisement 501 in the advertisement display area (advertisement area) 204 of the display screen 104, as shown in FIG. 5A(a). Specifically, for example, text guidance such as ``○○ condominium model room open from 10:00 on Monday, Sunday,'' or ``We are conducting a campaign for visitors and contract signing,'' or an image model of the condominium targeted for advertisement. An advertisement 501 including images and the like is displayed.

When the passenger support device 103 detects an operational abnormality such as the car 100 suddenly stopping between floors as shown in FIG. 5A(b) while the advertisement 501 is being displayed, the display screen 104 is As shown in (c), guide information 502 is displayed in an advertisement display area (advertisement area) 204 of the display screen 104. Specifically, for example, ``We are currently experiencing an emergency stop. We will resume operation as soon as safety checks are completed. Please wait a moment now. If you would like to use sign language or written communication, please wave your hand in the direction of the screen. You can talk to the operator in charge. ” is displayed. This makes it possible to effectively utilize the display screen 104 and quickly transmit useful information to the occupants inside the car 100.

The guide information 502 is not limited to being displayed only in the advertisement display area (advertisement area) 204, and may be displayed on the entire surface without dividing the area. This allows the passenger 500 to see only the guidance information 502, so that the contents of the guidance information 502 can be more reliably communicated to the passenger 500.

By displaying the guide information 502 in the advertisement display area (advertisement area) 204, the display of the advertisement 501 is stopped. In this way, by stopping the display of the advertisement 501 in an emergency situation in which an operational abnormality such as a sudden stop of the car 100 between floors is detected, the advertisement 501 that is unsuitable for the situation can continue to be displayed in the emergency situation. Accordingly, it is possible to avoid making the occupants inside the car 100 uncomfortable. Further, it is possible to avoid deterioration of the advertiser's corporate image by making the passengers inside the car 100 uncomfortable.

When the passenger support device 103 detects an operational abnormality, predetermined information may be displayed instead of the advertisement 501 depending on the type of the detected operational abnormality. Specifically, for example, if a vibration of a magnitude equivalent to an earthquake with a seismic intensity of 4 or higher is detected, instead of advertisement 501, a message such as ``There has just been an earthquake.'' The elevator will stop at the nearest floor, so please exit the elevator immediately and evacuate to a safe location. ” may be displayed on the display screen 104. Thereby, it is possible to avoid delay in evacuation of the crew member 500 due to waiting for a call with the operator.

The guidance information 502 is information to be provided to the occupants in the car 100 when an operational abnormality occurs, and may be set for each assumed operational abnormality, and the elevator management It may be acquired or received (distributed) from the company 504. Guidance information 502 preset for each assumed operational abnormality is stored in the memory 302 of the passenger support device 103, for example. In this way, by displaying the guidance information 502 corresponding to the detected operational abnormality on the display screen 104, it is possible to prompt the occupant 500 to take an appropriate response according to the situation.

In addition, the guidance information 502 may include, for example, if the expected operational abnormality is the stoppage of the car 100 between floors, the information 502 may indicate, ``A service person is on his way right now.'' We apologize for the inconvenience and appreciate your patience. This can be achieved through guidance messages such as ”. Further, for example, the guidance information 502 regarding an unexpected operational abnormality may be realized by a guidance message urging the occupants to remain calm.

The guidance information 502 is not limited to a guidance message (text), but may be realized by an image of an operator in the management department who manages the elevator. The image of the operator may be a still image or a moving image. The image of the operator may be captured (recorded) in advance or may be captured in real time.

Further, the image of the operator may be displayed instead of the advertisement 501, or after displaying a corresponding guidance message instead of the advertisement 501, it may be displayed on the display screen 104 instead of the guidance message. . Further, the guidance information may include both a guidance message shown by text and a guidance message shown by an image. Furthermore, the guidance information 502 may include audio guidance 503 as described above.

When the passenger 500 makes a predetermined gesture in response to the guidance information 502 displayed on the display screen 104 (or the audio guidance 503 output from the speaker 305), the gesture of the passenger 500 is photographed by the photographing device 303. . After displaying the guidance information 502 on the display screen 104, the passenger support device 103 determines that the passenger 500 has made a predetermined gesture based on the image taken by the photographing device 303, as shown in FIG. 5B(d). Then, an operator call request is output to the server computer (not shown) of the elevator management company 504. The server computer of the elevator management company 504 can be realized by, for example, a general-purpose server computer device.

The operator's call request includes identification information of the crew support device 103 that outputs the call request. Further, the request to call an operator may include information for requesting to call only operators who can communicate in sign language or written communication.

When the server computer of the elevator management company 504 receives the operator call request output from the passenger support device 103, it distributes the call request to the terminal device (not shown) of the corresponding operator. When the operator terminal device to which the operator call request is distributed receives the predetermined operation, the operator terminal device sends the operator call request to the crew support device 103 that is the output source of the operator call request, as shown in FIG. 5B(e). Print the response. The operator's call response is output to the corresponding crew support device 103 via the network 310.

The operator call response includes image information indicating an image of the operator corresponding to the operator call request, a command to display the image on the display screen 104 of the crew support device 103, and the like. The operator's call response may include, in place of or in addition to the image information indicating the operator's image, audio information indicating the voice uttered by the operator, and a command to output the voice from the speaker 305. Alternatively, instead of the image information showing the image of the operator, the operator's call response may be text information (such as text data) showing characters converted from the voice uttered by the operator, or an animation image of sign language.

Upon receiving the call response from the operator, the crew support device 103 displays an image 505 of the operator communicating in sign language on the display screen 104, for example, as shown in FIG. 5B(f), based on the call response. Further, the display screen 104 may display characters obtained by converting the voice uttered by the operator. Alternatively, the occupant support device 103 may display, on the display screen 104, only characters obtained by converting the voice uttered by the operator, an animated sign language image, or the like, based on the received call response.

In the elevator management company 504, when the terminal device of the operator to which the operator's call request is distributed outputs the operator's call response and then accepts the termination operation, the operator terminal device to which the operator's call request is distributed outputs the operator's call response and then accepts the termination operation. A termination notification is output to 103. The end notification indicates that the output of the operator's call response has ended. The occupant support device 103 that received the termination notification thereafter performs processing for restarting driving.

(Processing procedure executed by occupant support device 103)
Next, the processing procedure executed by the occupant support device 103 will be explained. 6 and 7 are flowcharts showing an example of a processing procedure executed by the occupant support device 103 according to the embodiment of the present invention.

In the flowchart of FIG. 6, the passenger support device 103 determines whether advertising information has been received via the network 350 (step S601). Then, it waits for advertisement information to be received (step S601: No), and if received (step S601: Yes), the received advertisement information is stored in, for example, the memory 302 (step S602).

Next, it is determined whether the advertisement start time has come (step S603). A determination as to whether the advertisement start time has come can be made based on information regarding the start time included in the received advertisement information. Further, the judgment may be made based on the priority order with respect to other advertisement information (information regarding this priority order may also be included in the advertisement information).

In step S603, the advertisement start time is waited for (step S603: No), and when the advertisement start time has come (step S603: Yes), the display screen 104 is The advertisement is displayed on the screen (step S604), and the series of processes ends.

In step S604, an advertisement is displayed on the display screen 104 for a preset advertisement display time (for example, 30 seconds). The advertisement display time is set, for example, based on a contract between the occupant support device 103 or the elevator manager and the advertiser. If contracts are established with multiple advertisers in the same time frame, the corresponding multiple advertisements will be displayed repeatedly in that time frame. If the advertisement is a video, the advertisement display time may be, for example, the playback time of the video.

The processing shown in the flowchart of FIG. 7 is performed when the advertisement 501 is displayed on the display screen 104. In the flowchart of FIG. 7, the occupant support device 103 determines whether an abnormal operation of the elevator has been detected (step S701). Then, it waits for an elevator operation abnormality to be detected (step S701: No), and if the operation abnormality is detected (step S701: Yes), the display of the advertisement 501 on the display screen 104 is stopped (step S702). , the guide information 502 is displayed on the display screen 104 (step S703).

In step S703, the guide information 502 is displayed in the advertisement display area 204 on the display screen 104, for example. Alternatively, in step S703, the guide information 502 may be displayed on the entire surface of the display screen 104, for example. In step S703, in addition to displaying the guidance information 502 on the display screen 104, audio guidance 503 that provides audio guidance on how to call the operator may be output. Thereby, it is possible to reliably guide the visually impaired passenger 500 or the passenger 500 who does not notice the guidance information 502 displayed on the display screen 104 on how to call the operator.

Next, it is determined whether a predetermined gesture has been detected (step S704). In step S704, if a predetermined gesture is detected (step S704: Yes), an operator call request is output (step S705). As described above, upon receiving the operator call request output from the occupant support device 103, the server computer of the elevator management company outputs an operator call response to the occupant support device 103.

After outputting the operator's call request in step S705, the process waits for reception of a call response to the call request (step S706: No). When the call response is received (step S705: Yes), response information is displayed on the display screen 104 based on the received call response (step S707).

Specifically, in step S707, for example, an image of the operator, characters converted from the voice uttered by the operator, or an animation image of sign language are displayed on the display screen 104 based on the image information included in the received call response. indicate. In step S707, the voice uttered by the operator is also output from the speaker 305.

Next, it is determined whether a termination notification transmitted from the terminal device of the corresponding operator has been received (step S708). If the end notification is received in step S708 (step S708: Yes), it is determined whether the car 100 has stopped at the stop floor (step S709). For example, when the car 100 stops between floors, the stopping floor may be the nearest floor from the stopping position. Alternatively, for example, if the car 100 stops due to an earthquake, a predetermined floor such as the first floor (evacuation floor) can be set as the stopping floor.

In step S709, if the car 100 has not stopped at the stop floor (step S709: No), the process moves to step S703 and guide information 502 is displayed. On the other hand, in step S709, if the car 100 has stopped at the stop floor (step S709: Yes), the display of the advertisement 501 is restarted (step S710), and the series of processes ends.

In step S708, if the end notification has not been received (step S708: No), it is determined whether the elevator has resumed operation (step S711). In step S711, for example, by determining whether the car 100 has moved up or down based on the output value of the acceleration sensor 307, it is possible to determine whether the elevator has resumed operation.

If the predetermined gesture is not detected in step S704 (step S704: No), it is determined whether a predetermined time has elapsed since the guidance information 502 was displayed in step S703 (step S712). The predetermined time can be set to a time sufficient for the passenger 500 to notice and understand the guidance information 502, such as "1 minute," "3 minutes," or "5 minutes."

Then, in step S712, if a predetermined time has elapsed since the guidance information 502 was displayed in step S703 (step S712: Yes), the process moves to step S709, and it is determined whether the car 100 has stopped at the stop floor. do. On the other hand, in step S712, if the predetermined time has not passed since the guidance information 502 was displayed in step S703 (step S712: No), the process moves to step S703 and the guidance information 502 is displayed on the display screen 104. As a result, it is possible to secure an environment in which the operator can be called until the car 100 stops at the stop floor, which helps ensure the safety of the occupants when using the elevator, and improves the convenience of the occupants. Can be done.

In the embodiment described above, when a predetermined gesture is detected after displaying the guidance information 502, an operator call request is output, but the present invention is not limited to this. For example, if it can be determined based on the image taken by the photographing device 303 that the passenger 500 is unwell and has collapsed or crouched, the passenger 500 may An operator call request may be output without any operation. Thereby, it is possible to help ensure the safety of the passenger 500 during normal operation, and it is possible to improve the convenience of the passenger 500.

Conventionally, security cameras are often installed in newly installed elevators, and elevators that are equipped with security cameras at the time of installation generally tend to be limited to expensive elevators. In order to retrofit a security camera to an elevator that is not equipped with a security camera at the time of installation, it is necessary to draw the signal line that connects the security camera to the cable that supplies the power and the storage device that stores the captured image information into the elevator car. major construction work will be required. Additionally, in order to monitor the inside of the car from a remote location, construction work is required to secure an environment in which captured image information can be output to the outside via a network. For this reason, there is a problem in that the period during which elevators cannot be used due to these construction works becomes longer, and the convenience for elevator users decreases.

On the other hand, postponing the installation of security cameras due to cost considerations is undesirable as it will insufficiently ensure the safety of passengers, and it will also be difficult to identify and verify crimes or troubles that occur in elevator cars. This poses a problem in terms of security.

In contrast, the occupant support device 103 of this embodiment is realized by a tablet-type terminal device, so that the occupant support device 103 can be easily retrofitted after the elevator is installed. In other words, even after the elevator is installed, by installing the occupant support device 103 with a photographing function and communication function inside the car 100, the car can be installed in a shorter time than when installing a conventional security camera. It is possible to create an environment in which the situation within 100 can be checked in real time from a remote location. Thereby, it is possible to avoid prolonging the period during which the elevator cannot be used in order to prepare an environment for photographing the inside of the car 100, and it is possible to avoid a decrease in convenience for elevator users.

As described above, the occupant support device 103 according to the embodiment of the present invention allows the occupant 500 of the elevator car 100 to perform a predetermined gesture based on the image taken by the photographing device 303 that photographs the inside of the elevator car 100. The present invention is characterized in that, when the occupant of the car 100 makes a predetermined gesture based on the result of the judgment as to whether or not the gesture has been made, a request to call an operator is output.

According to the occupant support device 103 of the embodiment of the present invention, the occupant of the car 100 can perform a predetermined gesture such as waving his hand toward the photographing device 303, thereby controlling the occupant 500 on the operation panel 102. An operator can be called without any operation. As a result, for example, if the occupant 500 in the car 100 suddenly becomes unwell at a position far from the operation panel 102, or if trouble occurs between the occupant 500 and a fellow occupant located between the operation panel 102, etc. , an operator can be called even in situations where it is difficult to operate the operation panel 102.

As described above, the occupant support device 103 according to the embodiment of the present invention can help ensure the safety of the occupants when using the elevator, and can improve the convenience of the occupants.

Further, in the occupant support device 103 according to the embodiment of the present invention, the output unit 405 outputs a request to call an operator who can communicate in sign language or written communication when the occupant 500 of the car 100 makes a predetermined gesture. It is characterized by

Elevators are required to install intercoms based on Article 129-10, Paragraph 3, Item 3 of the Building Standards Act Enforcement Ordinance, but if occupant 500 has a hearing impairment, he or she may be able to check the situation via the intercom. It is assumed that it will be difficult to explain or communicate intentions. For this reason, when a hearing-impaired passenger 500 is trapped in the car, there is a concern that the passenger 500 may become unduly anxious.

According to the passenger support device 103 according to the embodiment of the present invention, sign language or written communication can be performed between the passenger 500 and the operator. As a result, the hearing-impaired passenger 500 can confirm the situation, explain the situation, and communicate with the operator, and even if the passenger 500 has a hearing impairment, the safety of the passenger 500 can be ensured. Convenience can be improved.

In addition, when an abnormal operation of the elevator is detected, the occupant support device 103 according to the embodiment of the present invention determines whether the occupant of the car 100 has made a predetermined gesture based on the image photographed by the photographing device 303. It is characterized by determining whether

According to the occupant support device 103 of the embodiment of the present invention, in a situation where an elevator operation abnormality is detected, the occupant 500 of the car 100 performs a predetermined gesture, thereby causing the occupant to operate the operation panel 102. You can call the operator without having to do so. This allows the passenger 500 to call the operator even in situations where it is difficult to operate the control panel 102, and prevents the operator from being called unnecessarily in response to casual actions taken by the passenger during normal operation of the elevator. can be prevented.

Further, the occupant support device 103 according to the embodiment of the present invention displays guidance information 502 that provides guidance on how to call an operator on the display screen 104 installed in the car 100 when an abnormal operation of the elevator is detected. , it is characterized in that it is determined whether or not the occupant 500 of the car 100 has performed a predetermined gesture based on an image photographed by the photographing device 303 after the guidance information 502 is displayed.

According to the occupant support device 103 of the embodiment of the present invention, by calling an operator based on the movement of the occupant of the car after displaying the guidance information on the display screen, the occupant support device 103 allows the operator to call the operator based on the movement of the occupant of the car after the guidance information is displayed on the display screen. It is possible to reliably prevent the operator from being called up unnecessarily depending on the operation. This avoids unnecessary calling of the operator and ensures that the operator is called in the event of an abnormal operation of the elevator.

Further, the occupant support device 103 according to the embodiment of the present invention displays guidance information 502 that guides the occupant 500 of the car 100 to call an operator who can communicate in sign language or written communication by performing a predetermined gesture. It is characterized by

According to the passenger support device 103 of the embodiment of the present invention, by displaying the guidance information 502 on the display screen 102, a hearing-impaired passenger can confirm and explain the situation, and communicate his or her intentions. I can tell you that with certainty. Thereby, it is possible to ensure the safety of the occupant 500 and improve convenience.

Further, the occupant support device 103 according to the embodiment of the present invention is characterized in that, when an abnormal operation of the elevator is detected, it outputs audio guidance 503 that provides guidance on how to call an operator.

According to the occupant support device 103 according to the embodiment of the present invention, by outputting the audio guidance 503, even if the occupant 500 is visually impaired, the operator's calling method can be reliably communicated to the occupant 500. Thereby, it is possible to ensure the safety of the occupant 500 and improve convenience.

Note that the passenger support method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This program is recorded on a computer-readable recording medium such as a hard disk, CD-ROM, MO, DVD, USB memory, or SSD, and is executed by being read from the recording medium by the computer. Further, this program may be a transmission medium that can be distributed via a network such as the Internet.

INDUSTRIAL APPLICABILITY As described above, the occupant support device and the occupant support program according to the present invention are useful for the occupant support device and the occupant support program that help ensure the safety of the occupants in the elevator car. It is suitable for crew support devices and crew support programs that help ensure the safety of crew members with disabilities.

100 Cart 101 Door 102 Control panel 103 Occupant support device 104 Display screen 105 Lens 106 Housing 107 Outlet plug 108 Plug socket 201 Security camera image display area 202 Management information display area 203 Various information display area 204 Advertisement display area (advertisement area)
300 bus 301 CPU
302 Memory 303 Photography device (camera)
304 Communication I/F
104 Display screen (display)
305 Speaker 306 Microphone 307 Vibration sensor 308 Illuminance sensor 309 Power control unit 400 Control unit (judgment unit)
401 Acquisition unit 402 Storage unit 403 Display control unit 404 Photography unit 405 Output unit 406 Operation abnormality detection unit 407 Audio output unit 501 Advertisement 502 Guide information 503 Audio guidance 504 Elevator management company 505 Image of operator

Claims (2)

An occupant support device installed in an elevator car,
comprising a display screen that displays an advertisement to the occupant in the car,
If an operational abnormality of the elevator is detected, stopping display of an advertisement on the display screen and displaying guidance information to be provided to the occupants in accordance with the occurrence of the operational abnormality;
Thereafter, when it is detected that the car has stopped at a stop floor, the advertisement on the display screen is resumed;
A passenger support device characterized by: The crew support device according to claim 1 , wherein the guidance information is information that guides how to call an operator.

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