JP7357864B1 - Information processing device, information processing method and program - Google Patents

Abstract

The present invention provides an information processing device, method, and program for efficiently allocating resources for dealing with a predetermined case in a situation where a predetermined case is occurring. An information processing device 1 includes case information including the location of one or more cases, and resource information including identification information that can identify one or more resources for dealing with the one or more cases. a first display control unit that causes the management terminal to display case information of one or more cases and resource information of one or more resources; A reception unit that accepts the selection of a target case, which is one of the cases, and a target resource, which is a resource to be allocated to the target case from among one or more resources, and a second display control unit that displays case information of the target case without displaying case information other than the target case or in a manner different from case information other than the target case. [Selection diagram] Figure 2

Description

The present invention relates to an information processing device, an information processing method, and a program for allocating resources to an incident that occurs.

In Patent Document 1, a list of multiple persons in charge who are candidates to be dispatched to the location where a predetermined incident has occurred is output, a call is made to the mobile phone of the selected person in charge by an operator, and the person in charge calls the mobile phone. A system is disclosed in which the person in charge is determined as the person in charge of the case by making a predetermined response.

Japanese Patent Application Publication No. 2001-237967

In the system described in Patent Document 1, for example, in a situation where multiple cases are occurring, it is difficult for an operator to grasp multiple cases and multiple persons in charge at the same time. It was not easy to assign.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to enable efficient allocation of resources for dealing with a predetermined incident in a situation where a predetermined incident occurs.

An information processing device according to a first aspect of the present invention includes case information including the location of one or more cases and identification information capable of identifying one or more resources for dealing with the one or more cases. an acquisition unit that acquires resource information; a first display control unit that causes a management terminal to display the previous plan information of the one or more cases and the resource information of the one or more resources; a reception unit that receives, in the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; , without displaying the previous plan information other than the target case on the field terminal associated with the target resource, or in a manner different from the previous plan information other than the target case, the previous plan information of the target case is displayed. and a second display control section that displays.

The first display control unit may cause the management terminal to display the location of each of the one or more cases and the location of each of the one or more resources on a map.

The first display control unit may cause the management terminal to display the position of the target case and the position of the target resource allocated to the target case in association with each other on a map.

The information processing device further includes a determining unit that determines a priority for allocating each of the one or more resources to a case based on the relationship between the plan information and the resource information, and the information processing device controls the first display control. The unit may display information corresponding to the priority of each of the one or more resources on the management terminal.

The determining unit is configured to increase the priority of each of the one or more resources as the position of the resource is closer to the position of the case, and lower the priority as the position of the resource is farther from the position of the case. You may.

The determining unit determines, for each of the one or more resources, the priority when the attribute of the resource is related to the content of the case, and the priority when the attribute of the resource is not related to the content of the case. It may be higher than that.

The information processing device includes a call control unit that starts a call between the on-site terminal and the management terminal on the condition that an operation for starting a call is performed on the management terminal or the on-site terminal. You may further have.

The reception unit receives a selection of the target case as a call destination in the management terminal, and the call control unit selects the site associated with the target resource allocated to the target case selected as a call destination. A telephone conversation may be started between the terminal and the management terminal.

The reception unit accepts, at the management terminal, a selection of a range as a call destination on a map, and the call control unit selects the on-site terminal associated with a resource within the range selected as a call destination; A call may be started between the management terminal and the management terminal.

The information processing device is configured to communicate between the plurality of on-site terminals associated with the plurality of target resources allocated to the target case, on the condition that an operation for starting a call has been performed on the on-site terminal. The device may further include a call control unit that starts a call.

The reception unit receives data input at the field terminal, and the first display control unit displays the data and the target case to which the target resource associated with the field terminal is allocated to the management terminal. and may be displayed in association with each other.

The reception unit accepts designation of a route on a map at the management terminal, the first display control unit displays the route on the management terminal, and the second display control unit displays the route on the site terminal. , the route may be displayed.

The first display control unit erases the route displayed on the management terminal while maintaining the display of the route on the site terminal after a predetermined period of time has elapsed since the start of displaying the route on the management terminal. You may.

The reception unit receives a designation of a period at the management terminal, and the first display control unit displays, on the management terminal, previous case information of the one or more cases that occurred during the specified period; The resource information of the one or more resources allocated to the one or more cases that occurred during the specified period may be displayed.

The information processing method of the second aspect of the present invention is capable of identifying case information including the location of one or more cases and one or more resources for dealing with the one or more cases, which is executed by a processor. a step of displaying on a management terminal the previous plan information of the one or more cases and the resource information of the one or more resources; receiving, at the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. and a step of displaying the information.

The program according to the third aspect of the present invention provides the processor with case information including the location of one or more cases and identification information capable of identifying one or more resources for dealing with the one or more cases. a step of displaying, on a management terminal, the previous proposal information of the one or more cases and the resource information of the one or more resources; , receiving a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; displaying the previous plan information of the target case on the associated field terminal without displaying the previous plan information other than the target case or in a manner different from the previous plan information other than the target case; , is executed.

According to the present invention, in a situation where a predetermined incident occurs, resources for dealing with the incident can be efficiently allocated.

FIG. 1 is a diagram showing an overview of an information processing system. FIG. 1 is a diagram showing the configuration of an information processing device. FIG. 3 is a diagram illustrating an example of a screen that displays case information on a management terminal. FIG. 3 is a diagram illustrating an example of a screen that displays case information on a management terminal. FIG. 3 is a diagram illustrating an example of a screen that displays case information on a field terminal. FIG. 6 is a diagram illustrating an example of a screen after a target resource is allocated to a target case. FIG. 2 is a schematic diagram for explaining a method of accepting a selection of a range to be called on a map. FIG. 2 is a sequence diagram showing an example of the flow of processing in the information processing system. FIG. 2 is a schematic diagram illustrating a method of sharing a route specified on a management terminal with an on-site terminal.

[Overview of information processing system S]
FIG. 1 is a diagram showing an overview of the information processing system S. As shown in FIG. The information processing system S is a system for managing information regarding a predetermined case. In the example shown in FIG. 1, the information processing system S includes an information processing device 1, a management terminal 2, and a plurality of site terminals 3. The information processing device 1, the management terminal 2, and the plurality of site terminals 3 can communicate via a network N such as the Internet or a local area network.

The information processing device 1 is a computer for managing information regarding a predetermined case. The cases targeted by the information processing device 1 are events such as accidents, disasters, incidents, etc. that occur at a specific geographical location, and are associated with the location (for example, coordinates or address). The information processing device 1 causes the management terminal 2 and the field terminal 3 to display information regarding the case, and allocates resources for dealing with the case in accordance with instructions from the management terminal 2. Details of the information processing device 1 will be described later.

The management terminal 2 is a communication terminal used by an administrator, and is, for example, a personal computer, a tablet terminal, or a smartphone. The administrator is, for example, a person who manages resources for dealing with cases at a headquarters that has jurisdiction over dealing with cases. The management terminal 2 includes an operation section such as a touch panel, a display section such as a liquid crystal display, and an audio input/output section such as a microphone and a speaker. The management terminal 2 displays, for example, information regarding the case received from the information processing device 1. Further, the management terminal 2 receives selection of resources to be allocated to a case, for example, in response to an operation by the administrator.

The field terminal 3 is a communication terminal associated with resources for dealing with a case at the field, and is, for example, a personal computer, a tablet terminal, or a smartphone. The resource is, for example, a person (such as a person in charge) who deals with the case, or a device (such as a vehicle) used to deal with the case. A user who uses the field terminal 3 is, for example, a person who deals with a case or a person who uses a device used to deal with a case.

The field terminal 3 includes an operation section such as a touch panel, a display section such as a liquid crystal display, an imaging section such as an image sensor, and an audio input/output section such as a microphone and a speaker. The field terminal 3 displays, for example, information regarding the case received from the information processing device 1. Further, the field terminal 3 transmits data such as images and memos related to the case to the information processing device 1, for example, in response to a user's operation.

An overview of the processing executed by the information processing system S according to this embodiment will be described below. The information processing device 1 causes the management terminal 2 to display case information regarding one or more cases and resource information regarding one or more resources. The case information includes, for example, the location (coordinates, address, etc.) of the case. The resource information includes, for example, identification information (name, ID, etc.) that can identify the resource.

The information processing device 1 receives, at the management terminal 2, a selection of a target case, which is a case to which resources are to be allocated, and a target resource, which is a resource to be allocated to the target case. The information processing device 1 causes the field terminal 3 associated with the target resource to display case information of the target case without displaying case information other than the target case, or in a manner different from case information other than the target case.

Thereby, the information processing system S can streamline the allocation of resources to cases by allowing the administrator to have an overview of one or more cases and one or more resources on the management terminal 2. . In addition, the information processing system S facilitates handling of the incident by allowing the user of the on-site terminal 3 to easily recognize the incident to which resources associated with the on-site terminal 3 have been allocated. be able to.

[Overview of information processing device 1]
FIG. 2 is a diagram showing the configuration of the information processing device 1. As shown in FIG. The information processing device 1 includes a communication section 11, a storage section 12, and a control section 13. The control unit 13 includes an acquisition unit 131 , a determination unit 132 , a first display control unit 133 , a reception unit 134 , an extraction unit 135 , a second display control unit 136 , and a call control unit 137 .

The communication unit 11 includes a communication controller for transmitting and receiving various data via the network N. The communication unit 11 notifies the reception unit 134 of data received from the management terminal 2 or the field terminal 3, for example. Further, the communication unit 11 transmits data notified from the first display control unit 133 to the management terminal 2, and transmits data notified from the second display control unit 136 to the site terminal 3, for example.

The storage unit 12 includes storage media such as ROM (Read Only Memory), RAM (Random Access Memory), and SSD (Solid State Drive). The storage unit 12 stores in advance a program to be executed by the control unit 13. Furthermore, the storage unit 12 stores in advance case information regarding cases and resource information regarding resources. The case information is stored in advance in the storage unit 12, for example, by being manually input by a person or automatically by an external system. Case information includes, for example, the location of the case (coordinates, address, etc.), the content of the case (accident, disaster, incident, etc.), the status of the case (unassigned, currently being handled, completed, etc.), and the date and time of the incident. This is information including. Further, the case information may include other information regarding the case.

The resource information is pre-stored in the storage unit 12, for example, by being manually input by a person or automatically by an external system. The resource information is information including, for example, identification information (name, ID, etc.) by which the resource can be identified, the location of the resource (coordinates, address, etc.), and the status of the resource (on standby, dispatched, etc.). The location of the resource is specified at predetermined time intervals using, for example, a GPS (Global Positioning System) in the field terminal 3 associated with the resource, and is updated sequentially.

Further, the resource information may include attributes of the resource. The attributes of a resource include, for example, the organization to which the resource belongs (public institution, private organization, etc.), the role of a human resource (firefighting, medical care, transportation, etc.), and the type of resource that is a vehicle (fire engine, ambulance, etc.). or transportation vehicle), etc. The resource information may also include other information regarding the resource.

Furthermore, the storage unit 12 stores in advance terminal information that associates a resource with a site terminal 3 used by a person who is the resource or a site terminal 3 installed in a device that is the resource. The storage unit 12 also stores allocation information indicating one or more resources allocated to a case. Furthermore, the storage unit 12 stores data (image data, character string data, etc.) input for the case.

The control unit 13 includes a processor such as a CPU (Central Processing Unit), for example. By executing the program stored in the storage unit 12, the control unit 13 controls the acquisition unit 131, the determination unit 132, the first display control unit 133, the reception unit 134, the extraction unit 135, the second display control unit 136, and the telephone call. It functions as a control section 137. Details of the acquisition unit 131, determination unit 132, first display control unit 133, reception unit 134, extraction unit 135, second display control unit 136, and call control unit 137 will be described later.

[Configuration of control unit 13]
Next, the configuration and functions of the control section 13 will be explained in detail. The acquisition unit 131 acquires case information regarding one or more cases from the storage unit 12. The acquisition unit 131 also acquires resource information regarding one or more resources from the storage unit 12.

The determining unit 132 determines the priority for allocating each of one or more resources to a case based on the relationship between the case information and resource information acquired by the acquisition unit 131. For example, the higher the priority of a resource to a case, the higher the degree to which it is recommended to allocate that resource to that case, and the lower the priority of a resource to a case, the higher the degree to which it is recommended to allocate that resource to that case. low.

For example, based on the case information and resource information acquired by the acquisition unit 131, the determining unit 132 assigns a higher priority to each of one or more resources as the position of the resource is closer to the position of the case. The farther the resource is located from the case, the lower the priority. Thereby, the information processing device 1 can suggest to the administrator a resource that is expected to reach the location of the incident sooner.

Furthermore, for example, the determining unit 132 determines the priority level for each of one or more resources when the attributes of the resource are related to the content of the case, based on the case information and resource information acquired by the acquisition unit 131. , the priority is set higher than when the attribute of the resource is not related to the content of the case. In this case, the determining unit 132 determines whether or not the resource attribute is related to the content of the case based on, for example, a table that is stored in advance in the storage unit 12 and shows the relationship between the resource attribute and the content of the case. Determine.

For example, when the content of the incident is a fire, the determining unit 132 gives a higher priority to a human resource with a firefighting role and a fire engine resource than to other resources. Thereby, the information processing device 1 can propose resources related to the content of the case to the administrator.

The first display control unit 133 causes the management terminal 2 to display case information of one or more cases and resource information of one or more resources. The first display control unit 133 repeatedly transmits case information and resource information to the management terminal 2 via the network N, for example. The first display control unit 133 may transmit the case information and resource information at the same time or at different timings. Further, the first display control unit 133 may cause the management terminal 2 to display information corresponding to the priority of each of the one or more resources determined by the determination unit 132. Further, the first display control unit 133 may cause the management terminal 2 to display allocation information for each of one or more cases.

3 and 4 are diagrams showing examples of screen A that displays case information on the management terminal 2. For example, the management terminal 2 displays screen A in FIG. 3 on the display unit on the condition that the case information and resource information are received from the information processing device 1.

The first display control unit 133 displays, for example, on the map, an icon A1 indicating the position of each of one or more cases, and an icon A2 indicating the position of each of one or more resources. Thereby, the information processing device 1 allows the administrator to have an overview of the location of the case and the location of the resources, and makes it easier for the administrator to allocate resources close to the location of the case.

The first display control unit 133 displays the icon A1 in a different display mode (color, pattern, size, shape, etc.) depending on the state of the case (unassigned, being handled, completed, etc.), for example. In the example of FIG. 3, the icon A1 of an unassigned case is shown in white, and the icon A1 of a case being handled is shown in shading. Thereby, the information processing device 1 allows the administrator to easily grasp the status of each case on the map.

The administrator selects one of the case icons A1 from one or more case icons A1. The first display control unit 133 displays case information A3 of the target case, which is the selected case, on the condition that the administrator selects the icon A1 of one of the one or more cases. The case information A3 includes, for example, the status of the target case, the content of the target case, and the date and time of occurrence of the target case. Further, the first display control unit 133 makes the display mode (color, pattern, size, shape, etc.) of the icon A1 of the selected case different from the display mode of the icon A1 of other cases. In the example of FIG. 3, the icon A1 of the selected case is represented by a double line.

The first display control unit 133 also displays, for example, a response completion button A4 for changing the status of the target case to completion, and a dispatch request button A5 for allocating resources to the target case on the screen A. let The receiving unit 134 changes the state of the case included in the case information of the target case to completed in the storage unit 12 on the condition that the response completion button A4 for the target case is selected.

The first display control unit 133 displays the resource selection area A6 shown in FIG. 4 on the condition that the dispatch request button A5 for the target case is selected. The resource selection area A6 includes, for example, identification information of one or more resources and the status of one or more resources.

Further, the first display control unit 133 causes information corresponding to the priority of each of the one or more resources determined by the determination unit 132 to be displayed in the resource selection area A6. The information corresponding to the priority is, for example, a symbol corresponding to the priority (“◎”, “△”, “x”, etc. in FIG. 4). Further, the first display control unit 133 may display a plurality of resources in an order according to priority (for example, in order of highest priority). Thereby, the information processing device 1 allows the administrator to grasp the degree to which it is recommended to allocate each resource to a case, thereby making it easier for the administrator to allocate resources that are more suitable for the case.

The administrator selects a target resource to be allocated to the target case from one or more resources included in the resource selection area A6. The administrator may select multiple target resources.

The reception unit 134 selects a target case, which is one of one or more cases, and a target resource, which is a resource to be allocated to the target case among one or more resources, according to the operation by the administrator on the management terminal 2. and accepts the selection. When the receiving unit 134 receives a plurality of target resources, the information processing device 1 performs subsequent processing on each of the plurality of target resources. The receiving unit 134 causes the storage unit 12 to store allocation information that associates a target case, one or more target resources allocated to the target case, and an allocation date and time when the target resource was allocated.

The extraction unit 135 extracts the field terminal 3 associated with the target resource accepted by the reception unit 134, on the condition that the target resource is allocated to the target case. The extracting unit 135 extracts, for example, the on-site terminal 3 used by a person, which is the target resource, or the on-site terminal 3 installed in a device, which is the target resource, based on the terminal information stored in advance in the storage unit 12.

The second display control unit 136 displays case information of the target case on the field terminal 3 extracted by the extraction unit 135 without displaying case information other than the target case or in a manner different from case information other than the target case. let For example, the second display control unit 136 transmits the case information of the target case to the field terminal 3 via the network N, without transmitting case information other than the target case. As another method, the second display control unit 136 may display, for example, display information that makes the case information of the target case and case information other than the target case different in the display manner, together with case information of the target case and case information other than the target case. , may be transmitted to the field terminal 3 via the network N. Further, the second display control unit 136 may display the assignment information of the target case on the field terminal 3.

FIG. 5 is a diagram showing an example of screen B that displays case information on the field terminal 3. The field terminal 3 displays screen B in FIG. 5 on the display unit, for example, on the condition that the case information is received from the information processing device 1.

The second display control unit 136 displays, for example, on the map, an icon B1 indicating the position of the target case to which the target resource associated with the field terminal 3 is allocated. The second display control unit 136 displays the icon B1 of the target case on the screen B without displaying the icon B1 of cases other than the target case. As another method, the second display control unit 136 may change the display mode (color, pattern, size, shape, etc.) of the icon B1 of the target case and the display mode of the icon B1 of cases other than the target case on the screen B. , may be made different. Thereby, the information processing device 1 can easily make the user of the on-site terminal 3 aware of the case in which the target resource has been allocated on the on-site terminal 3.

Further, the second display control unit 136 causes the screen B to display case information B2 of the target case and allocation information B3 indicating one or more target resources allocated to the target case. The case information B2 includes, for example, the status of the target case, the content of the target case, and the date and time of occurrence of the target case. Allocation information B3 includes identification information of one or more target resources allocated to the target case.

Further, the second display control unit 136 may display on the map whether or not roads within a predetermined range (for example, within a radius of 500 meters) are passable based on the position of the subject matter. In this case, the reception unit 134 receives, for example, input of information indicating whether the road is passable from the management terminal 2, or receives information indicating whether the road is passable from an external system. The second display control unit 136 displays the passability of roads around the subject matter on the map based on the information indicating the passability of the roads received by the reception unit 134 . Thereby, the information processing device 1 can support the user of the field terminal 3 to quickly reach the location of the target case.

In addition, the second display control unit 136 includes, for example, an image add button B4 for adding an image related to the target case, a memo add button B5 for adding a memo related to the target case, and the management terminal 2 and other field terminals. A call start button B6 for starting a call with No. 3 is displayed on screen B.

The reception unit 134 accepts input of image data for the target case on the condition that the image addition button B4 is selected. The reception unit 134 receives, for example, image data generated by the user capturing an image using the imaging unit of the on-site terminal 3, or image data selected by the user from the storage unit of the on-site terminal 3.

The reception unit 134 accepts input of character string data for the target case on the condition that the add memo button B5 is selected. The reception unit 134 receives, for example, a memo input by the user using the operation unit of the field terminal 3 as character string data. The reception unit 134 stores the image data or character string data received at the field terminal 3 in the storage unit 12 in association with the target case. Further, the second display control unit 136 causes the screen B to display the image data or character string data received at the site terminal 3.

The call control unit 137 controls the communication between the management terminal 2 and one or more field terminals 3 associated with one or more target resources allocated to the target case, on the condition that the call start button B6 is selected. Start a call between. The call control unit 137 may cause a call between the management terminal 2 and one or more field terminals 3 to be executed, for example, by transmitting a call start request to an external system that executes the call. . Further, the call control unit 137 may perform a call by relaying audio data transmitted and received between the management terminal 2 and one or more on-site terminals 3. Thereby, the information processing device 1 can easily initiate a call between the management terminal 2 and the field terminal 3 related to the subject matter, and can facilitate communication between the administrator and the field. .

The first display control unit 133 sequentially updates the screen A by repeatedly transmitting case information for each of one or more cases to the management terminal 2. Further, the first display control unit 133 transmits the allocation information, image data, and character string data stored in the storage unit 12 in association with one or more cases to the management terminal 2.

FIG. 6 is a diagram showing an example of screen A after the target resource is allocated to the target case. The first display control unit 133 displays an icon A1 indicating the position of the target case and an icon A2 indicating the position of the target resource allocated to the target case in association with each other on the map. In the example of FIG. 6, the first display control unit 133 associates the icon A1 indicating the position of the target case with the icon A2 indicating the position of the target resource allocated to the target case by connecting them with a broken line. There is. The first display control unit 133 may associate the icon A1 indicating the position of the target case with the icon A2 indicating the position of the target resource allocated to the target case by making them the same color or pattern. good. Thereby, the information processing device 1 allows the administrator to easily grasp the target resources allocated to the target case on the map.

The administrator selects one of the case icons A1 from one or more case icons A1. The first display control unit 133 displays one or more objects assigned to the target case, which is the selected case, on the condition that the icon A1 of one of the one or more cases is selected by the administrator. Allocation information A7 indicating resources is displayed on screen A. Allocation information A7 includes identification information of one or more target resources allocated to the target case.

In addition, the first display control unit 133 displays the target case, the image data A8 input for the target case, and the character string data A9 input for the target case in association with each other on the screen A. Thereby, the information processing device 1 can present the data input for the target case at the field terminal 3 to the management terminal 2, and allow the administrator to easily understand the status of the target case.

Further, the second display control unit 136 causes the screen A to display a call start button A10 for starting a call with the on-site terminal 3, for example. The call control unit 137 controls the management terminal 2 and one or more target resources associated with one or more target resources allocated to the target case, on the condition that the call start button A10 of the target case to be called is selected. A call is started between the site terminal 3 and the site terminal 3. The call control unit 137 may cause a call between the management terminal 2 and one or more field terminals 3 to be executed, for example, by transmitting a call start request to an external system that executes the call. . Further, the call control unit 137 may perform a call by relaying audio data transmitted and received between the management terminal 2 and one or more on-site terminals 3. Thereby, the information processing device 1 can easily initiate a call between the management terminal 2 and the field terminal 3 related to the subject matter, and can facilitate communication between the administrator and the field. .

Further, the call control unit 137 may initiate a call between the management terminal 2 and the field terminal 3 corresponding to the resource within the range selected on the map. FIG. 7 is a schematic diagram for explaining a method of accepting selection of a range to be a call destination on a map.

The receiving unit 134 receives the selection of the range A11 to be called on the map displayed on the screen A on the management terminal 2. The reception unit 134 accepts, for example, a circular or rectangular area specified by the administrator using the operation unit of the management terminal 2 as the range A11.

The call control unit 137 extracts one or more resources within the selected range A11 based on the positions of the resources included in the resource information. The call control unit 137 starts a call between the management terminal 2 and one or more on-site terminals 3 associated with the extracted one or more resources. Thereby, the information processing device 1 allows the administrator to easily select the field terminal 3 to which to make a call.

Further, the call control unit 137 may select the field terminal 3 that is capable of making a call with the management terminal 2 based on the attributes of the target resource. For example, the call control unit 137 may connect one or more on-site terminals 3 to one of the on-site terminals 3 associated with a target resource having a specific attribute (belonging to a public institution, etc.), the management terminal 2, Start a call between. The attributes of the target resource that enable telephone calls may be stored in advance in the storage unit 12 or may be designated on the management terminal 2. Thereby, the information processing device 1 can narrow down the target resources that can be used for communication with the management terminal 2, and can improve the security of information sharing.

[Flow of processing in information processing system S]
FIG. 8 is a sequence diagram showing an example of the flow of processing in the information processing system S. In the information processing device 1, the acquisition unit 131 acquires case information regarding one or more cases and resource information regarding one or more resources from the storage unit 12 (S11). The determining unit 132 determines the priority for allocating one or more resources to each case based on the relationship between the case information and the resource information acquired by the acquisition unit 131 (S12).

The first display control unit 133 causes the management terminal 2 to display case information of one or more cases and resource information of one or more resources (S13). Further, the first display control unit 133 may cause the management terminal 2 to display information corresponding to the priority of each of the one or more resources determined by the determination unit 132.

The administrator performs an operation on the management terminal 2 to select a target case, which is a case selected from one or more cases, and also selects a target resource, which is a resource to be allocated to the target case from one or more resources. (S14).

In the information processing device 1, the reception unit 134 selects a target case, which is one of the one or more cases, and a target case, which is one of the one or more resources, according to the operation by the administrator on the management terminal 2. Accepts the selection of the target resource, which is the resource to be allocated. The reception unit 134 causes the storage unit 12 to store allocation information indicating one or more target resources allocated to the target case.

The extraction unit 135 extracts the field terminal 3 associated with the target resource accepted by the reception unit 134, on the condition that the target resource is allocated to the target case (S15). The second display control unit 136 displays case information of the target case on the field terminal 3 extracted by the extraction unit 135 without displaying case information other than the target case or in a manner different from case information other than the target case. (S16).

The user of the field terminal 3 performs an operation to input image data or character string data related to the target case on the field terminal 3 (S17). In the information processing device 1, the reception unit 134 receives, for example, image data generated by the user capturing an image using the imaging unit of the on-site terminal 3, or image data selected by the user from the storage unit of the on-site terminal 3. accept. Further, the reception unit 134 receives, for example, a memo input by the user using the operation unit of the field terminal 3 as character string data. The reception unit 134 stores the image data or character string data received at the field terminal 3 in the storage unit 12 in association with the target case.

The first display control unit 133 causes the management terminal 2 to display the allocation information, image data, and character string data stored in the storage unit 12 in association with one or more cases (S18).

The administrator or the user of the site terminal 3 performs an operation on the management terminal 2 or the site terminal 3 to start a call between the management terminal 2 and another site terminal 3 (S19). The call control unit 137 associates the management terminal 2 with one or more target resources allocated to the target case, on the condition that an operation to start a call is performed on the management terminal 2 or the field terminal 3. A call is started between one or more on-site terminals 3 (S20).

[Effects of information processing system S]
According to the information processing system S according to the present embodiment, the information processing device 1 allows the administrator to view one or more cases and one or more resources on the management terminal 2, thereby providing information on the case. Resource allocation can be made more efficient. Furthermore, the information processing device 1 allows the user of the field terminal 3 to easily recognize the matter to which resources associated with the field terminal 3 have been allocated, thereby facilitating the handling of the matter. be able to.

[First modification]
In this modification, the information processing device 1 allows the route specified by the management terminal 2 to be shared with the site terminal 3. Hereinafter, differences from the above-described embodiment will be mainly explained.

FIGS. 9(a) and 9(b) are schematic diagrams for explaining a method of sharing a route specified on the management terminal 2 with the on-site terminal 3. The reception unit 134 receives the designation of a route associated with the target case on the map displayed on the screen A on the management terminal 2. For example, with one or more target cases selected, the reception unit 134 connects a line specified by the administrator using the operation unit of the management terminal 2 to a route associated with the target case. Accepted as A12. The first display control unit 133 causes the management terminal 2 to display the route A12 accepted by the reception unit 134 on the map displayed on the screen A.

The second display control unit 136 displays a screen on the site terminal 3 on the condition that an operation for sharing the route (for example, selection of the share button illustrated in FIG. 9(a)) is performed on the management terminal 2. The route B7 accepted by the reception unit 134 is displayed on the map displayed in B. Further, the second display control unit 136 may display the current position of the site terminal 3 specified using GPS or the like, along with the route B7.

This allows the information processing device 1 to share the route specified on the management terminal 2 with the site terminal 3, making it easier for the administrator to issue instructions for the target resource to reach the location of the target case. I can do it.

Further, after a predetermined period of time (for example, 10 minutes) has elapsed since the start of displaying the route A12 on the management terminal 2, the first display control unit 133 controls the management terminal 2 while maintaining the display of the route B7 on the site terminal 3. The route A12 displayed on the screen may be deleted. Since the management terminal 2 displays information regarding multiple cases and multiple resources, a large amount of information may be displayed on the display section of the management terminal 2. The information processing device 1 can improve the visibility of the information displayed on the display unit of the management terminal 2 by deleting the route that has been shared with the site terminal 3 after a predetermined period of time has elapsed. On the other hand, the information processing device 1 maintains the display of the route displayed on the field terminal 3 even after a predetermined period of time has elapsed, thereby preventing a situation where the route is deleted before the target resource reaches the position of the target case. It can be prevented.

[Second modification]
In this modification, the information processing device 1 is capable of displaying case information of cases that occurred in the past and resource allocation information for the cases. Hereinafter, differences from the above-described embodiment will be mainly explained.

The receiving unit 134 receives a designation of a period in which an incident to be displayed occurred on the management terminal 2. For example, the reception unit 134 accepts a period from a start date and time specified by the user to an end date and time as a period in which an event to be displayed occurs.

The first display control unit 133 acquires case information of one or more cases whose occurrence date and time are included in the period accepted by the reception unit 134 from the storage unit 12. The first display control unit 133 also acquires allocation information associated with one or more cases indicated by the acquired case information from the storage unit 12. The first display control unit 133 also retrieves from the storage unit 12 one or more resources indicated by the acquired allocation information (i.e., one or more resources allocated to one or more cases that occurred during a specified period). ) to get resource information.

The first display control unit 133 displays, on the management terminal 2, case information of one or more cases that occurred during the specified period and one or more cases that were assigned to the one or more cases that occurred during the specified period. Display the resource information of the resource. The first display control unit 133 displays resource information of one or more resources allocated to a case in chronological order, for example, in order of oldest allocation date.

As a result, the information processing device 1 enables the administrator to know the situation in which resources have been allocated to incidents that occurred in the past, and allows the administrator to review the handling of incidents and conduct training based on incidents that occurred in the past. etc. can be facilitated.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist. be. For example, all or part of the device can be functionally or physically distributed and integrated into arbitrary units. In addition, new embodiments created by arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiment resulting from the combination have the effects of the original embodiment.

S Information processing system 1 Information processing device 11 Communication unit 12 Storage unit 13 Control unit 131 Acquisition unit 132 Determination unit 133 First display control unit 134 Reception unit 135 Extraction unit 136 Second display control unit 137 Call control unit 2 Management terminal 3 Site terminal

Claims (18)

an acquisition unit that acquires case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
a first display control unit that causes a management terminal to display the previous plan information of the one or more cases and the resource information of the one or more resources;
a reception unit that receives, in the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; ,
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. a second display control unit for displaying;
has
The first display control unit, in the management terminal, connects the position of the target case and the position of the target resource allocated to the target case with a line on a map or displays the target case in the same manner. , display them in relation to each other,
Information processing device. The first display control unit causes the management terminal to display the location of each of the one or more cases and the location of each of the one or more resources on a map.
The information processing device according to claim 1. further comprising a determining unit that determines a priority for allocating each of the one or more resources to a case based on the relationship between the plan information and the resource information,
The first display control unit causes the management terminal to display information corresponding to the priority of each of the one or more resources.
The information processing device according to claim 1 or 2. The determining unit is configured to increase the priority of each of the one or more resources as the position of the resource is closer to the position of the case, and lower the priority as the position of the resource is farther from the position of the case. do,
The information processing device according to claim 3 . The determining unit determines, for each of the one or more resources, the priority when the attribute of the resource is related to the content of the case, and the priority when the attribute of the resource is not related to the content of the case. make it higher than
The information processing device according to claim 3 . further comprising a call control unit that starts a call between the on-site terminal and the management terminal on the condition that an operation for starting a call is performed on the management terminal or the on-site terminal;
The information processing device according to claim 1 or 2. The reception unit receives, at the management terminal, a selection of the target case to be called,
The call control unit starts a call between the on-site terminal associated with the target resource allocated to the target case selected as a call destination and the management terminal.
The information processing device according to claim 6 . The reception unit accepts, on the management terminal, a selection of a range to be called on a map;
The call control unit starts a call between the field terminal associated with a resource within the range selected as a call destination and the management terminal.
The information processing device according to claim 6 . call control for starting a call between a plurality of on-site terminals associated with a plurality of target resources allocated to the target case, on the condition that an operation for starting a call is performed on the on-site terminal; further comprising:
The information processing device according to claim 1 or 2. The reception unit receives data input at the field terminal,
The first display control unit causes the management terminal to display the data in association with the target case to which the target resource associated with the field terminal is allocated.
The information processing device according to claim 1 or 2. The reception unit accepts a route designation on a map at the management terminal;
The first display control unit causes the management terminal to display the route,
the second display control unit causes the site terminal to display the route;
The information processing device according to claim 1 or 2. The first display control unit erases the route displayed on the management terminal while maintaining the display of the route on the site terminal after a predetermined time has elapsed since the start of displaying the route on the management terminal. do,
The information processing device according to claim 11 . The reception unit accepts a designation of a period at the management terminal,
The first display control unit displays, on the management terminal, information on the previous case of the one or more cases that occurred during the specified period, and assigns information to the one or more cases that occurred during the specified period. and displaying the resource information of the one or more resources that have been assigned.
The information processing device according to claim 1 or 2. an acquisition unit that acquires case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
a first display control unit that causes a management terminal to display the previous plan information of the one or more cases and the resource information of the one or more resources;
a reception unit that receives, in the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; ,
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. a second display control unit for displaying;
a call control unit that starts a call between the field terminal and the management terminal;
has
The reception unit receives, at the management terminal, a selection of the target case to be called,
The call control unit starts a call between the on-site terminal associated with the target resource allocated to the target case selected as a call destination and the management terminal.
Information processing device. an acquisition unit that acquires case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
a first display control unit that causes a management terminal to display the previous plan information of the one or more cases and the resource information of the one or more resources;
a reception unit that receives, in the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; ,
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. a second display control unit for displaying;
a call control unit that starts a call between the field terminal and the management terminal;
has
The reception unit accepts, on the management terminal, a selection of a range to be called on a map;
The call control unit starts a call between the field terminal associated with a resource within the range selected as a call destination and the management terminal.
Information processing device. an acquisition unit that acquires case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
a first display control unit that causes a management terminal to display the previous plan information of the one or more cases and the resource information of the one or more resources;
a reception unit that receives, in the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources; ,
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. a second display control unit for displaying;
has
The reception unit accepts a route designation on a map at the management terminal;
The first display control unit causes the management terminal to display the route, and after a predetermined time has elapsed since the management terminal started displaying the route, the first display control unit displays the route while maintaining the display of the route on the site terminal. Delete the route displayed on the management terminal,
the second display control unit causes the site terminal to display the route;
Information processing device. The processor executes
Obtaining case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
Displaying the previous plan information of the one or more cases and the resource information of the one or more resources on a management terminal;
receiving, at the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources;
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. Steps to display,
In the management terminal, displaying the position of the target case and the position of the target resource allocated to the target case in association with each other by connecting them with a line on a map or displaying them in the same manner; ,
An information processing method comprising: to the processor,
Obtaining case information including the location of one or more cases and resource information including identification information that can identify one or more resources for dealing with the one or more cases;
Displaying the previous plan information of the one or more cases and the resource information of the one or more resources on a management terminal;
receiving, at the management terminal, a selection of a target case that is one of the one or more cases and a target resource that is a resource to be allocated to the target case among the one or more resources;
The previous plan information of the target case is displayed on the field terminal associated with the target resource without displaying the previous plan information other than the target case, or in a manner different from the previous plan information other than the target case. Steps to display,
In the management terminal, displaying the position of the target case and the position of the target resource allocated to the target case in association with each other by connecting them with a line on a map or displaying them in the same manner; ,
A program to run.

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