KR101424202B1 - Real time consultation service system for prevention of school violence and method for the same - Google Patents

Abstract

The present invention relates to a real-time consultation service system to prevent school violence by checking if consultation of a consulter is the first time or not, checking who the previous consultant was if the consultation is not the first time, and assigning the previous consultant for re-consultation; and a method for the same. The present invention includes a consultant terminal registration step in which a service providing server receives consultant data including the personal information of a consultant from a consultant terminal, generates a consultant code corresponding to the consultant data, and stores and registers the generated consultant code into a consultant storage unit; a consultation request message transmission step in which a consulter terminal transmits a consultation request message to the service providing server; a consultation request message delivery step in which the service providing server stores the consultation request message transmitted from the consulter terminal and transmits the consultation request message to the consultant terminal; a consultation message transmission step in which the consultant terminal writes a consultation message in response to the consultation request message and transmits the written consultation message to the service providing server; and a consultation message delivery step in which the service providing server stores the consultation message transmitted from the consultant terminal and transmits the consultation message to the consulter terminal. By assigning the previous consultant for re-consultation to the consulter, the present invention is able to provide psychological stability for the consulter.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and a method for real-

The present invention relates to a system for providing a counselor and a counselor in real time through a communication network using a terminal such as a mobile device or a PC. More particularly, the present invention relates to a system for preventing or eliminating school violence, The present invention relates to a system for real-time counseling service for prevention of school violence and a method therefor, in order to identify a counselor who was previously consulted and re-consult.

Prior to the Internet age, responders who wanted to be counseled generally visited counseling centers and met counselors. Therefore, it was troublesome to go to counseling centers directly in order to receive counseling. In order to receive the counseling, the counselor was consulted at the counseling place where the counselor was deemed appropriate. It is not easy to contact the information related to the counselor and the consultant so that it is difficult to visit the consultant. Due to the above problems, even if you do not visit the counseling office directly, you can have a counseling system that you can consult through telephone.

In recent years, school violence has become increasingly serious, including injuries, assaults, intimidation, forced errands, bullying, and sexual violence against students in and out of the school. Therefore, various measures are being taken to eradicate school violence. A reporting center is in operation to report violence or consult school violence as a measure.

Korean Patent Laid-Open Publication No. 2003-0050425 (hereinafter referred to as " Prior Art Document ") discloses a real-time consultation service method using a telephone, in which a management server receives an automatic response system (hereinafter referred to as ARS) A first step of requesting a consultant to be connected; The management server sends the first consultation information to the ARS and the intelligent network to connect the ARS to the intelligent network based on the first consultation information and the ARS connects the consultant and the respondent to the fee consultation A second step of blocking the call after making the contents of the call to be discussed; And the management server transmits second consultation information to the ARS and the intelligent network, and the intelligent network connects the ARS based on the second consultation information, and the ARS arbitrates the fee consultation by connecting the consultant and the respondent And a third step.

The above precedent documents can set the consultation fees differentiated (ie basic consultation fee, special consultation fee, etc.) according to the contents of counseling. In the basic consultation, the client can evaluate the quality level of the counselor in advance, It is possible to protect individual convenience and privacy invasion by automatically connecting the call without leaving personal information.

However, the management server of the preceding document plays a role of mediating the counselor between the client and the counselor, but if the client wants counseling again, the former counselor can not be arbitrated again. If the counselor wants to re-consult with the counselor who has counseled, the counselor should consult with the new counselor. In addition, even if the student reports to the report center and inquires about the school violence, the reporting center simply has a structure for one-time consultation. Therefore, it is necessary to systematically record the counseling history of the students and to be able to consult the student and the counselor continuously.

1. Korean Patent Publication No. 2003-0050425, published on June 25, 2003 Title of invention: Real-time consultation service method

SUMMARY OF THE INVENTION The present invention has been made in order to solve such problems, and an object of the present invention is to provide a real-time counseling service for preventing violence of a school in which a client can consult with a counselor who has previously counseled in mediating counseling between a client and a counselor Service system.

Another object of the present invention is to provide a real-time consultation service system for prevention of school violence, which can transmit a consultation message on behalf of an absent consultant such as a vacant or unconnected state by real-time motoring of a transmission / reception state of a consultation request message and a consultation message .

It is another object of the present invention to provide a real-time counseling service for prevention of school violence in which a report on a school violence or a counseling can be confidential can be transmitted by allowing a client to send a consultation request message without authenticating the identity of the client in transmitting the consultation request message System.

In order to accomplish the above object, the present invention provides a method for preventing school violence The real-time consultation service system includes a first input unit 120 for inputting a consultation message and consultant information to be included in at least one of voice, text, and images, a first display unit 130 displaying the consultation message and the consultant information, A second communication unit 210 for receiving the consultation message and the consultant information transmitted from the consultant terminal and a second communication unit 210 for storing the consultation message, A service providing server 200 including a message storage unit 240 for storing the client information, a consultant information lowering unit 250 for storing the client information, and a code unit 220 for providing a separate code to the client information, A second input unit 320 for inputting a consultation request message including at least one of text and images, and a second input unit 320 for displaying the consultation request message Includes a pager terminal 300 including a second display unit 330 and a third communication unit for transmitting the consultation request message.

The consultant terminal according to the preferred embodiment of the present invention further includes a monitoring unit 140 for monitoring transmission / reception of the consultation request message and the consultation request message.

The service providing server according to the preferred embodiment of the present invention further includes a determination unit 230 for determining whether the consultation request message transmitted from the consultant terminal is an initial consultation message or a re-consultation message. In addition, the service providing server may further include a server information storing unit 260 for storing server information, and the server 230 recognizes the server information of the server that transmitted the server request message, Compares the address information of the addressee with the address information of the addressee information stored in the address information storage unit, and judges the re-counseling message if the stored address information matches the recognized address information.

According to an aspect of the present invention, there is provided a method for real-time counseling service for preventing school violence, comprising: receiving a consultant's information including personal information of a consultant from a consultant terminal; A consultant terminal registration step (S100) of storing the generated consultant code in a consultant storage unit and registering the generated consultant code in a consultant storage unit (S200); a consultation request message transmission step (S200) of transmitting the consultation request message to the service providing server, (S700) of storing a consultation request message transmitted from the payer's terminal and transmitting the consultation request message to the consultant terminal (S700), and a consultant terminal generating a consultation message corresponding to the consultation request message And transmits the created consultation message to the service (S900) for storing the consultation message transmitted by the service providing server to the consultant terminal and transmitting the consultation message to the respondent terminal.

In addition, the method may further include a minimum reception determination step (S300) of determining whether the service providing server has received the consultation request message received from the payer's terminal at least after receiving the consultation request message.

The step S300 of determining whether or not the minimum reception according to the preferred embodiment of the present invention includes a step S301 of recognizing the addressee's terminal that has transmitted the consultation request message and the step of recognizing the addressed terminal's information (S302) for checking whether the information is stored (S302), and a re-consultation determination step (S303) for determining whether the re-consultation message is stored if the information on the information on the respondent's terminal is stored in the information storage unit.

If the consultation request message is determined as the initial consultation message according to the re-consultation determination step,

The service providing server includes a first consultant inquiry step (S404) for inquiring the current state information of the consultant terminal stored in the consultant information storage unit and inquiring the consultant terminal information that can be consulted among the consultant terminals stored in the consultant information storage unit A first consultant transfer step (S405) of transferring consultant terminal information, which can be consulted among consultant terminals stored in the consultant information storage section, to the addressee terminal; and a consultation terminal among the consultant terminals stored in the received consultant information storage section And a first counselor display step S406 for displaying the counselor terminal information. A consultant code identification step (S505) of identifying a consultant code by inquiring information of a consultant terminal having a record of sending and receiving a consultation message to the sentant terminal, if the consultation request message is determined to be a re-consultation message; (Step S506) for inquiring the current status information of the consultant terminal identified by the consultant code and inquiring consultable consultant terminal information of the consultant terminal identified by the consultant code, and a consultation among the consultant terminals identified with the consultant code (S507) of transmitting a possible counselor terminal information to the payer terminal (S507); and displaying a counselor display step (S508) in which the payer terminal displays counselor terminal information that can be consulted among counselor terminals whose received counselor code is identified, .

In the step of transmitting the consultation request message according to the preferred embodiment of the present invention, the monitoring terminal monitors the consultation request message transmitted from the service providing server to the consultant terminal and the consultation message transmitted from the consultant terminal to the service providing server A step S1006 of setting a member of the consultant according to a vacant or unconnected state of the consultant terminal, a step S1003C of setting a member of the counselor according to a vacant or unconnected state of the counselor terminal, (S100) for transmitting a consultation message corresponding to the consultation request message when the consultation request message is transmitted.

The present invention has an effect of providing psychological stability to a client by re-consulting a client who has previously consulted the client in consulting the client and the client.

In addition, by monitoring the transmission / reception state of the consultation request message and the consultation message in real time, the consultation message can be transmitted on behalf of the absent consultant, such as vacant or unconnected, so that the consultation message can be quickly responded.

In addition, since the report of the school violence or the consultation of the school violence is transmitted in a non-public way in the sending of the counseling message by the respondent, the retaliatory damage caused by reporting the school violence can be reduced by making it impossible for the perpetrator of the school violence to confirm the identity information of the respondent There is an effect that the respondent can eradicate school violence due to the fear of reporting the school violence.

FIG. 1 is a block diagram for explaining a real-time counseling system for preventing school violence according to the present invention.
2 is a functional block diagram of a consultant terminal according to the present invention.
3 is a functional block diagram of a service providing server according to the present invention.
4 is a functional block diagram of a payer terminal according to the present invention.
FIG. 5 is a flowchart illustrating a real-time consultation method for preventing school violence according to the present invention.
6 is a flowchart for explaining a consultant terminal registration method according to the present invention.
7 is a flowchart illustrating an initial consulting method according to the present invention.
8 is a flow chart for explaining the initial consultation mode according to the present invention.
9 is a flowchart for explaining a re-consultation mode according to the present invention.
10 is a flowchart illustrating a monitoring method according to the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the following description, well-known functions or constructions are not described in detail since they would obscure the present invention.

1 is a block diagram for explaining a real-time consultation service system for preventing school violence according to the present invention. Referring to FIG. 1, a real-time counseling service system for preventing school violence may include a counselor terminal 100, a service providing server 200, and a payer terminal 300. The service providing server 200 stores and manages the corresponding information so that the respondent terminal 300 can search for the consultant terminal 100 that can be consulted. When the client terminal 300 transmits a consultation request message to the service providing server 200, the service providing server 200 transmits the consultation request message to the consultant terminal 100. The consultant confirms the transmitted consultation request message and transmits the consultation message to the service providing server 200. The consultation message transmitted to the service providing server 200 is transmitted to the addressee terminal 300. [

Here, the consultation request message or the consultation message may include at least one of voice, text, image, and the like.

The consultant terminal 100 and the payer terminal 200 are smart phones, tablet PCs, PDAs (Personal Digital Assistants). A personal computer (PC), a laptop, and the like, and is equipped with a display unit and is implemented as a terminal supporting data transfer rates of several megabytes to several hundreds of megabytes.

Questioner The terminal 100, the service providing server 200, and the payer terminal 300 can transmit messages through a wireless communication network. Here, the wireless communication network uses a short-range wireless communication and a mobile communication network provided by a mobile communication company, and transmits and receives information by voice through a public switched telephone network (PSTN).

A real-time consultation service system for preventing school violence will be described in detail with reference to FIGS. 2 to 4. FIG. 2 is a functional block diagram of a consultant terminal according to the present invention. 3 is a functional block diagram of a service providing server according to the present invention. 4 is a functional block diagram of a payer terminal according to the present invention.

Referring to FIG. 2, the consultant terminal may include a first communication unit 110, a first input unit 120, a first display unit 130, and a monitoring unit 140.

Referring to FIG. 2, the first communication unit 110 transmits the consultation message and the agent information input from the first input unit 120 to the service providing server 200. Also, the service providing server 200 receives the consultation request message. Here, the consultation message is a message prepared in response to the received consultation request message. The agent information is information including personal information of the agent, and includes information such as an agent's age, gender, telephone number, and the like. The consultation message and the agent information comprise at least one of voice, text and image files.

The first communication unit 110 uses a wired / wireless communication module so as to enable wireless communication so that the first communication unit 110 can communicate with the first communication unit 110. The wireless communication uses any one of short-range wireless communication such as Bluetooth, ZigBee, W-CDMA, Wibro, HSDPA, WiMAX, or LTE (Long Term Evolution) capable of using an Internet network and a mobile communication network capable of accessing a wireless LAN such as wi-fi and nesspot It is possible to use a mobile communication module. Hereinafter, the second communication unit 210 and the third communication unit 310 use the same communication module.

Referring to FIG. 2, the first input unit 120 is a device for inputting a consultation message and a consultant information including at least one of voice, text, and images. The first input unit 120 is an apparatus for receiving an instruction or information by an external push or touch operation. The input means may be a touch panel, a keyboard, a button, or the like. Meanwhile, the first input unit 120 may include a device for inputting voice. As an apparatus for inputting voice, a microphone or the like may be used. Questioner When the terminal 100 is provided with an input device such as a microphone, an audio output unit (not shown) for outputting audio may be provided. As the sound output unit, it is preferable to use a speaker or the like capable of sound output. In the case of the input means, the second input unit 320 is configured similarly.

Referring to FIG. 2, the first display unit 130 is a device for displaying the previously input consultation message and the consultant information. In addition, the consultation request message transmitted from the respondent terminal 300 is displayed. The first display unit 130 may be a video output device, such as a liquid crystal display (LCD), a light emitting diode (LED), or the like. In addition, when the first input unit 120 is a touch panel, the first input unit 120 may have a display function capable of outputting an image and a mutual layer structure, which can be referred to as a touch screen.

Referring to FIG. 2, the monitoring unit 140 monitors whether a consultation request message and a consultation request message are transmitted or received. The monitoring unit 140 monitors a transmission / reception state of a consultation request message transmitted from the service providing server 200 to the consultant terminal and a consultation request message transmitted from the consultant terminal to the service providing server 200.

 3, the service providing server 200 includes a second communication unit 210, a code unit 220, a determination unit 230, a message storage unit 240, a consultant information storage unit 250, And a storage unit 260.

Referring to FIG. 3, the second communication unit 210 receives the consultation message and the consultant information from the consultant terminal 100, and receives the consultant terminal information together with the consultation request message from the respondent terminal 300.

Referring to FIG. 3, the code unit 220 is a device for giving a separate code to the consultant information. The code unit 220 generates a consultant code in each consultant information according to a preset method. The generated code is provided to the consultant terminal 100. The consultant terminal 100 inputs the provided consultant code. The code unit 220 receives the consultant code input from the consultant terminal 100, .

Referring to FIG. 3, the determining unit 230 is a device for determining whether the consultation request message transmitted from the consultant terminal 100 is an initial consultation message or a re-consultation message. When the determination unit 230 determines that the consultation request message is the initial consultation message, the service providing server 200 proceeds to the initial consultation mode. If the determination is made as the re-consultation message, Mode. Details thereof will be described later.

Referring to FIG. 3, the message storage unit 240 stores the consultation message transmitted from the consultant terminal 100 and the consultation request message transmitted from the respondent terminal 300. In storing the consultation message and the consultation request message, the message storage unit 240 stores the terminal that transmitted each message and the terminal information to which each message is to be transmitted. The message storage unit 240 may store the time and date information for transmitting the message in storing the message information. In this way, the message storage unit 240 stores not only the message information but also the receiving terminal and the transmitting terminal information together with the time and date, thereby making it possible to accurately record the log information of each message.

Referring to FIG. 3, the consultant information storage unit 250 stores the consultant information transmitted from the consultant terminal 100. In storing the consultant information, the consultant information storage unit 250 may classify the consultant information into specific categories (affiliation, region, etc.) and store the classified information. Thus, by classifying the consultant information into a specific category, it is possible to systematically provide the consultant information to the respondent terminal 300. [ For example, if the counselor information is classified based on the area, the respondent terminal 300 can easily confirm the counselor information belonging to the area desired by the client.

Referring to FIG. 3, the client information storage 260 is a device for storing the client terminal information. The addressee terminal 300 transmits the consultation request message and the addressee information to the service providing server 200, and the addressee information storage unit 260 stores the received addressee information. Here, the respondent information is information including the telephone number of the respondent terminal 300 and the like.

Referring to FIG. 4, the billing terminal 300 may include a third communication unit 310, a second input unit 320, a second display unit 330, and a selection unit 340.

Referring to FIG. 4, the third communication unit 310 is a device for transmitting a consultation request message. And transmits the consultation request message input from the second input unit 320 to the service providing server 200. Here, the consultation request message is a message containing consultation contents desired to be consulted. Further, the consultation request message is composed of at least one of voice, text, and image files.

Referring to FIG. 4, the second input unit 320 is a device for inputting a consultation request message including at least one of voice, text, and images. That is, the second input unit 320 is a device for receiving commands or information by an external push or touch operation. Also, the second input unit 320 is an image input device, and it is possible to request a consultation more accurately by inputting a specific photograph or an image such as a captured image.

Referring to FIG. 4, the second display unit 330 is a device for displaying a consultation request message. The second display unit uses a liquid crystal display (LCD), a light emitting diode (LED), or the like as a source of video output.

Referring to FIG. 4, the search unit 340 is a device for searching for the consultant information stored in the consultant information storage unit 250. That is, the search unit 340 searches for the consultant information corresponding to the inputted search information such as the telephone number of the consultant, affiliation, and the like.

Hereinafter, a real-time consultation method for preventing school violence according to the present invention will be described with reference to FIGS. FIG. 5 is a flowchart illustrating a real-time consultation method for preventing school violence according to the present invention. 6 is a flowchart for explaining a consultation terminal registration according to the present invention. FIG. 7 is a flowchart for explaining whether or not an initial consultation according to the present invention is performed. 8 is a flow chart for explaining the initial consultation mode according to the present invention. 9 is a flowchart for explaining a re-consultation mode according to the present invention.

Referring to FIG. 5, the consultant terminal information is registered in the service providing server 200 (S100).

Referring to FIG. 5, the consultation request message created by the respondent is transmitted from the respondent terminal 300 to the service providing server 200 (S200). The consultation request message is a message containing the consultation contents desired by the respondent.

Referring to FIG. 5, the service providing server 200 determines whether the received consultation request message is an initial consultation message (S300).

If it is the initial consultation message, the process proceeds to the initial consultation mode (S400). If not the initial consultation message, the process proceeds to the re-consultation mode (S500). The minimum consultation mode and the re-consultation mode will be described in detail again with reference to FIGS.

Referring to FIG. 5, the respondent receives consultant information that can be consulted from the service providing server 200, and selects the consultant information to be consulted by the client in the received consultant consultant information. The selected counselor information to be consulted is transmitted to the service providing server 200. The service providing server 200 identifies the received consultant information to be consulted, and confirms the consultant terminal to which the consultation request message is to be transmitted (S600). Accordingly, the consultation request message is transmitted to the consultation terminal identified by the service providing server 200 (S700).

Referring to FIG. 5, the consultant prepares a consultation message corresponding to the consultation message received through the first input unit 120 of the consultant terminal 100. The prepared consultation message is transmitted to the service providing server 200 (S800).

Referring to FIG. 5, when the service providing server 200 receives the consultation message, it transmits the received consultation message to the addressee terminal 300 (S900). Counseling can be done through this method.

[Counselor terminal registration]

Hereinafter, the step S100 of registering the consultant terminal information through FIG. 6 will be described in detail.

Referring to FIG. 6, the consultant information is transmitted from the consultant terminal 100 to the service providing server 200 (S101). Here, the information of the consultant includes personal information of the consultant, and includes information such as the member's affiliation, age, sex, telephone number, and the like.

The service providing server 200 generates a consultant code corresponding to the consultant information received from the consultant terminal 100 (S102). The consultant code is generated by a predetermined method. As an example of generating a consultant code, if the consultant code is composed of 10 digits, such as 1234567890, the first 1 represents the gender, 234 represents the affiliation, and the remaining 567890 may represent the order in which the consultant code was generated. If the gender is male and the affiliation is a local police station, a consultant code is generated with a structure such as 'male, A regional police agency, order of creation'. The generated consultant code is stored together with the consultant information in the consultant information storage unit. Further, the consultant code is generated through the service providing server, and the generated consultant code is registered in the service providing server, whereby the consultant information can be systematically managed. Therefore, the resource can be reduced in classifying and searching for the consultant information. Here, the consultant code is not limited to 10 digits, and the method of generating the consultant code is not limited to the above example.

The generated consultant code is transmitted from the service providing server 200 to the consultant terminal 100 (S103).

The received consultant code is input through the first input unit 120 of the consultant terminal 100 and the inputted consultant code is transmitted from the consultant terminal 100 to the service providing server 200 (S104).

The service providing server 200 recognizes the received consultant code (S105). When the recognition of the consultant code is completed, a confirmation message indicating that the consultant code has been confirmed is transmitted to the consultant terminal 100 (S106). If the consultant code is not input correctly, a re-input request message for re-entering the consultant code is transmitted to the consultant terminal 100.

[Determination of minimum consultation]

The step S300 of determining whether a minimum consultation is to be performed will be described with reference to FIG.

Referring to FIG. 7, the service providing server 200 receives the consultation request message from the respondent terminal 300 and recognizes the addressee terminal that transmitted the consultation request message (S301). Recognizes the addressee information transmitted together with the consultation request message, and confirms whether the recognized addressee information is stored in the addressee information storage unit S260 (S302). If the respondent terminal information is not stored in the respondent information storage unit 260, it is determined to be the initial consultation message. If the respondent terminal information is stored in the respondent information storage unit 260, it is determined to be a reconciliation message (S303). The service providing server 200 proceeds to the initial consultation mode when the consultation request message is the first consultation message, and proceeds to the consultation mode if the consultation request message is the consultation message.

The initial consultation mode and the re-consultation mode will be described below with reference to FIGS.

[Initial Consultation Mode]

8 is a flowchart for explaining the initial consultation mode (S400).

Referring to FIG. 8, the respondent prepares a consultation request message through the second input unit 320 of the participant terminal 300 (S401). The created consultation request message is transmitted to the service providing server 200 (S402).

 When the consultation request message is transmitted from the vending machine terminal 300 to the service providing server 200, the vending machine terminal information is included and transmitted. Here, the vender terminal information includes the telephone number of the vayer terminal 300 or a unique identification ID. Only information such as the telephone number of the addressee terminal or the unique identification ID is transmitted, and personal information such as the name, age and living area of the addressee is not transmitted. In this way, when the consultation request message is transmitted from the addressee terminal 300 to the consultant terminal 100, personal information is not provided, so school violence reporting and counseling proceed privately. As the consultation is held privately, it is possible to reduce the retaliatory damage caused by school violence report because the school violence perpetrator can not identify the complainant who reported school violence.

Meanwhile, the respondent transmits a consultation request message to the consultant terminal 100 without separately authenticating the identity of the respondent. Therefore, it is possible for anyone to easily transmit the consultation request message to the consultant terminal 100. For example, if a student A is abused by a student B, a school-aged student A may report violence through the handset, but a student C who has witnessed school violence is on behalf of student A It is possible to transmit a consultation request message for school violence to the counselor terminal 100. [ As such, it is possible to send a consultation request message without authenticating the identity of a separate participant, thereby increasing the reporting of violence and counseling for school violence.

Therefore, the anonymity of the complainant is assured and anyone can easily report violence and counseling. Therefore, it is possible to eliminate school violence by reducing the fear of notifying and easily accessing the report.

The service providing server 200 recognizes the addressee terminal information transmitted together with the consultation request message (S403). Also, when the consultation request message and the addressee information are transmitted to the service providing server 200, a number arbitrarily set in the addressee terminal information is given through the service providing server 200. By assigning a randomly set number to the information on the party terminal, the service providing server 200 can omit the authentication step for authenticating the party 3 (300).

The service providing server 200 inquires of the currently registered consultant terminal 100 of the currently consultable consultant terminal. The therapist can set current status information on the consultant terminal 100 such as online, away, offline, consulting, and the like. Therefore, the service providing server 200 grasps current status information of the consultant terminal 100 and inquires consultable consultant terminal information (S404).

Referring to FIG. 8, the service providing server 200 transmits the inquired counselor terminal information to the respondent terminal 300 (S405).

Referring to FIG. 8, the respondent selects the consultant terminal 100 to be consulted among the received consultant consultant terminal information (S406). In addition, the respondent can select the counselor terminal 100 to be consulted among the counselor terminals registered in the service providing server 200. That is, the consultant terminal information registered in the consultant information storage unit 250 is provided to the respondent terminal 300. The respondent can search the consultant terminal 100 through the search unit 340 of the respondent terminal 300. [

The selected consultant terminal information is transmitted from the respondent terminal 300 to the service providing server 200 (S407). Here, the selected consultant terminal information may be advisory counselor terminal information transmitted from the service providing server 200, and may be the consultant terminal information searched by the client terminal 100 to be consulted by the client.

The consultation request message transmitted from the respondent terminal 300 is stored in the message storage unit 240 of the service providing server 200 (S408). When the consultation request message is stored in the message storage unit 240, not only the consultation request message, but also the information of the respondent terminal that transmitted the consultation request message and the information of the consultant terminal to receive the consultation request message are stored together.

The consultation request message is transmitted from the service providing server 200 to the consultant terminal corresponding to the selected consultant terminal information (S409). The consultant creates a consultation message corresponding to the consultation request message transmitted through the first input unit 120 of the consultant terminal 100 (S410). The generated consultation message is transmitted to the service providing server 200 (S411).

The transmitted consultation message is stored in the message storage unit 240 of the service providing server 200 (S412). In addition, when the consultation message is stored in the message storage unit 240, the information on the consultant terminal 100 that sent the consultation message and the information on the respondent terminal 300 that receives the consultation message are stored together.

The consultation message is transmitted from the service providing server 200 to the respondent terminal 300 that has transmitted the consultation request message (S413).

[Re-consultation mode]

9 is a flowchart for explaining the re-consultation mode (S500).

Referring to FIG. 9, the respondent creates a consultation request message through at least one of voice, text, and images through the second input unit 320 of the participant terminal 300 (S501). The created consultation request message is provided to the service providing server 200 (S502).

Referring to FIG. 9, when a consultation request message is transmitted from the addressee terminal 300 to the service providing server 200, the addressee terminal information is included and transmitted. Here, the vender terminal information includes the telephone number of the vayer terminal 300 or a unique identification ID. The service providing server 200 can recognize the information of the client terminal transmitted together with the consultation request message (S503).

9, the service providing server 200 inquires the information of the corresponding addressee terminal 300 and the past counseling history when the addressee terminal information is received together with the consultation request message, (Step S504).

Referring to FIG. 9, when there is information matching the information of the current addressee of the past addressee terminal, the information of the addressee terminal who has sent and received the consultation message with the addressee terminal is inquired to identify the consultant code. S505).

Referring to FIG. 9, the service providing server 200 inquires of the consultant terminal 100 currently consultable among the consultant terminals identified by the consultant code. The therapist can set current status information on the consultant terminal 100 such as online, away, offline, consulting, and the like. Accordingly, the service providing server 200 grasps the current status information of the consultant terminal identified by the consultant code, and inquires consultable consultant terminal information of the consultant terminal identified with the consultant code (S506).

Referring to FIG. 9, advisable counselor terminal information among the counselor terminals whose inquired counselor code is identified is transmitted from the service providing server 200 to the biller terminal 300 (S507).

Referring to FIG. 9, the respondent selects a consultant terminal to be consulted among the consultant terminals whose received consultant code is identified (S508). In addition, the respondent can select a counselor terminal to be consulted among the counselor terminals registered in the service providing server 200. [ That is, the consultant terminal information registered in the consultant information storage unit 250 is provided to the respondent terminal 300. The respondent can search the consultant terminal 100 through the search unit 340 of the respondent terminal 300. [

The selected consultant terminal information is transmitted from the respondent terminal 300 to the service providing server 200 (S509). The selected consultant terminal information may be advisory consultant terminal information transmitted from the service providing server 200 and may be the consultant terminal information searched by the respondent terminal 300 for the consultant terminal 100 to be consulted.

The consultation request message transmitted from the respondent terminal 300 is stored in the message storage unit of the service providing server 200 (S510). When the consultation request message is stored in the message storage unit 240, not only the consultation request message, but also the information of the respondent terminal that transmitted the consultation request message and the information of the consultant terminal to receive the consultation request message are stored together.

The consultation request message is transmitted from the service providing server 200 to the consultant terminal corresponding to the selected consultant terminal information (S511). The consultant creates a consultation message corresponding to the consultation request message transmitted through the first input unit 120 of the consultant terminal 100 (S512). The generated consultation message is transmitted to the service providing server 200 (S513).

The transmitted consultation message is stored in the message storage unit 240 of the service providing server 200 (S514). In addition, when the consultation message is stored in the message storage unit 240, information on the consultant terminal that sent the consultation message and the information on the addressee terminal that receives the consultation message are stored together.

The consultation message is transmitted from the service providing server 200 to the respondent terminal 300 that has transmitted the consultation request message (S515).

10 is a flowchart for explaining a method of monitoring.

Referring to FIG. 10, the transmission states of the consultation request message and the consultation message are monitored by another consultant terminal. For the purpose of distinguishing terms, this is called a monitoring terminal 100A. The monitoring terminal 100A is a specific counselor terminal, and is a counselor terminal for monitoring or monitoring a consultation request message and a counseling message designated or set by the service providing server 200. [ Referring to FIG. 8, the consultation request message is transmitted from the respondent terminal 300 to the service providing server 200 (M1). The consultation request message is transmitted from the service providing server 200 to the consultant terminal 100 and the consultant creates a consultation message corresponding to the consultation request message transmitted through the first input unit 120 of the consultant terminal 100 And the prepared consultation message is transmitted to the service providing server 200 (M2). Steps M1 and M2 are monitored by the monitoring terminal 100A. The same applies to steps S502 and S511 to S513 in FIG.

Referring to FIG. 10, it is assumed that at least two or more responders are connected. In FIG. 10, A1, A2, and A3 represent different pharmacy terminals, and Z1, Z2, and Z3 represent different counseling terminals.

The consultation request message is transmitted from one of the respondent terminals A1 to the service providing server 200 (S1001A). The received consultation request message is transmitted to any one of the consultant terminals Z1 (S902A). A consultation message corresponding to the received consultation request message is created through one of the consultation terminals Z1 (1003A). The prepared consultation message is transmitted to the service providing server (1004A).

The consultation request message is transmitted from the other pager terminal A2 to the service providing server 200 (S901B). The received consultation request message is transmitted to another consultant terminal Z2 (S1002B). The consultation message corresponding to the received consultation request message is created through another consultation terminal Z2 (S1003B). The prepared consultation message is transmitted to the service providing server (S1004B).

Steps 1001A to 1004A and steps 1001B to 1004B above are generally steps corresponding to M1 and M2. However, it is impossible to check the consultation request message transmitted from the respondent in real time when the consultant is absent due to a vacancy or no connection. Therefore, if the counselor is absent, the next step is to check the counseling request message in real time and send the counseling message.

The consultation request message is transmitted from the third pharmacy terminal A3 to the service providing server 200 (S1001C). The received consultation request message is transmitted to the third consultation terminal Z3 (S1002C). However, it is a state (S1003C) in which the absence information or absence information on the third contact terminal Z3 is set. The absence information is transmitted from the third consultant terminal Z3 to the service providing server 200 (1005C). Therefore, the third consultant terminal Z3 can not receive the consultation request message (S1004C).

Steps S1002A to S1004A, S1002B to S1004B, and S1002C to S1003C are monitored in real time by the monitoring terminal (S1006). Accordingly, the monitoring terminal 100A monitors S1002C to S1003C and generates a consultation message corresponding to the consultation request message transmitted from the third-party user terminal A3 due to the absence of the third consultation terminal Z3 (S1007) And transmits the prepared consultation message (S1008).

100: Consultant terminal 100A: Monitoring terminal
110: first communication unit 120: first input unit
130: first display unit 140:
200: service providing server 210: second communication section
220: code section 230: discrimination section
240: message storage unit 250:
260: Patient information storage unit 300:
310: third communication unit 320: second input unit
330: second display section 340:

Claims (9)

delete delete delete delete The service providing server receives the consultant information including the personal information of the consultant from the consultant terminal, generates the consultant code corresponding to the consultant information, classifies the generated consultant code into the specific category, stores it in the consultant information storage unit, A consultant terminal registration step;
A step of transmitting a consultation request message for transmitting the consultation request message including the information of the payer terminal to the service providing server by the payer's terminal;
A first consultation judgment step of judging whether the consultation request message transmitted from the payer's terminal is an initial consultation message or a consultation message;
Transmitting a consultation request message for storing the consultation request message received from the recognized payer terminal and transmitting the consultation request message to the consultant terminal;
A consultation message transmission step of the consultant terminal creating a consultation message corresponding to the received consultation request message and transmitting the prepared consultation message to the service providing server; And
And a consultation message delivery step in which the service providing server stores the consultation message transmitted from the consultation terminal and transmits the consultation message to the payer terminal,
Wherein the initial consultation determination step is operated in an initial consultation mode when the consultation request message is an initial consultation message or in a consultation mode when the consultation request message is a consultation message,
The initial consultation mode includes:
A server information providing step in which the service providing server assigns a randomly set number to the received payer terminal information; A first consultant inquiry step of inquiring the consultant terminal information that can be consulted among the consultant terminals stored in the consultant information storage unit by grasping the current status information of the consultant terminal stored in the consultant information storage unit; A first consultant transmitting step of transmitting the inquired consultant terminal information to the addressee terminal; And a first selection step of the respondent terminal selecting a consultant terminal to be consulted among the received consultant-available consultant terminal information,
In the re-consultation mode,
A server identification step in which the service providing server recognizes a number arbitrarily set in the received information of the payer terminal; A consultant code identification step of identifying a consultant code by inquiring information of a consultant terminal having a record of sending and receiving a consultation message with the payer's terminal through the arbitrarily set number; A re-counselor inquiry step of inquiring the consultant terminal information of the consultant terminal identified by the consultant code by identifying the current state information of the consultant terminal identified by the consultant code; A re-counselor transfer step of transferring the consultant terminal information, which can be consulted among the consultant terminals identified by the consultant code, to the addressee terminal; And a second selection step of the respondent terminal selecting a consultant terminal to be consulted among the received consultant-available consultant terminal information,
Wherein the step of transmitting the consultation request message comprises:
Monitoring the monitoring terminal monitoring a consultation request message transmitted from the service providing server to the consultant terminal and a consultation message transmitted from the consultant terminal to the service providing server;
A member setting step of setting a member of the counselor according to a vacant or unconnected state of the counselor terminal; And
Further comprising the step of transmitting a consultation message corresponding to the consultation request message when the monitoring terminal receives the absence information from the consultant terminal and the consultation request message is delivered to the consultant terminal to which the absence information is transmitted A method for real - time counseling service for preventing school violence. delete delete 6. The method of claim 5,
After the initial consultant transfer step,
Further comprising a first counselor display step in which the respondent terminal displays counselor terminal information that can be consulted among the counselor terminals stored in the received counselor information storage section,
After the re-consultant transfer step,
Further comprising a counselor display step of displaying a counselor terminal information in which the client terminal can consult the counselor terminal identified by the received counselor code. delete

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