JP6410436B2 - Reservation support system and reservation support method - Google Patents

Description

  The present invention relates to a reservation support system that supports use reservation when a facility such as a restaurant is reserved on the same day.

  Conventionally, in order to make a reservation for a facility such as a restaurant, it is common to make a call to the facility and make a reservation. However, at the present time when using the Internet with portable communication terminals has become widespread, for example, as shown in Patent Document 1 below, reservations for facilities such as restaurants can be made using the Internet.

JP 2008-97050 A

  In the service provider selection support system of Patent Document 1, a user can select and determine a service provider that matches a desired condition by inputting various conditions into the system. Then, the service provided by the service provider can be reserved.

  The service provider selection support system of Patent Literature 1 can cope with advance reservations. However, in the case of a reservation on the day, it is necessary to consider the congestion situation of the facility, and the facility side must respond to the reservation request promptly, but it cannot do so. Therefore, the service provider selection support system of Patent Document 1 cannot be used for the reservation on the day.

  In the case of Patent Document 1, the user selects a service provider on the Internet and makes a reservation, but the user cannot be authenticated. For this reason, it is difficult to prevent the reservation from being made mischievously.

  In view of the above problems, the present inventors have invented a reservation support system.

A first invention is a reservation support system for supporting facility reservation, wherein a facility information storage unit for storing information about a facility including information on a vacancy of the facility and a location of the facility, and a vacancy information from a facility terminal used by the facility accepting an input, said a vacant seat information input acceptance processing unit to be stored in the facility information storage unit receives an input of request information from a portable communication terminal used by a user, the facility information whether there is a facility to meet this demand information Search based on the storage unit, send the search result to the portable communication terminal, cause the portable communication terminal to display a screen showing the search result, and make a reservation request for the facility in the search result from the portable communication terminal A reservation processing unit for notifying that the reservation has been made for the received facility, and the reservation processing unit is a facility in the request information. A location where the number of information, becomes so determine the there is facility information facilities that match the needs information matches with the storage unit location where the vacancy information of the facility that has been stored in the in the Turkey be determined And a request information storage unit for storing the request information received by the reservation processing unit, and a request for browsing request information from the facility terminal, and request information including the vicinity of the location of the facility as a condition A request search processing unit that is specified from the request information storage unit, transmits the specified request information to the facility terminal, and displays a browsing screen showing the specified request information on the facility terminal, and is displayed on the browsing screen Accepting a request for notification of an offer sent from the facility terminal for a user who has input request information, and for a portable communication terminal of a user who is a target of the notification request of the accepted offer, In screen showing the search results to hear portable communication terminal is being displayed, having a offers notification processing unit for displaying that an offer from the facility with the facility terminal transmitting a notification request of the offer, reservation support System.

  By configuring as in the present invention, the user can easily reserve a facility. In addition, since the reservation can be made based on the vacant seat information, the effect can be exhibited when making the reservation on the day.

  By configuring as in the present invention, an offer can be issued from the facility side to a user who wishes to make a reservation around the facility. This can attract customers to the facility.

In the above-described invention, a user information storage unit that stores user attribute information, and the attribute information is received from the portable communication terminal and stored in the user information storage unit, and authentication information for the user is issued, It sends the authentication information to said portable communication terminal receives an input of authentication information from the portable communication terminal, and the authentication information received, by checking the match between the issued authentication information, personal It can be configured as a reservation support system having a user authentication processing unit that performs authentication processing for confirmation.

  By configuring as in the present invention, it is possible to perform authentication processing for identity verification using a telephone number. Telephone numbers are highly personal, so if you can confirm them, it will help prevent mischief. For this reason, the facility side can use the reservation support system with peace of mind because reservations using the reservation support system according to the present invention can eliminate concerns about reservations due to mischief.

In the above-mentioned invention, the vacant seat information input acceptance processing unit further stores time information when the vacant seat information is stored in the facility information storage unit, and the reservation support system further includes the facility information storage unit. When the time information stored in is monitored and it is determined that the predetermined time has elapsed, the reservation support system having a vacant seat information monitoring processing unit that deletes the vacant seat information can be configured. Facility availability information can change over time. For this reason, if the same vacant seat information is stored indefinitely, there is a possibility that a reservation can be made even though there is no vacant seat. Therefore, the above problem can be solved by deleting the vacant seat information after a predetermined time. Facility availability information can change over time. For this reason, if the same vacant seat information is stored indefinitely, there is a possibility that a reservation can be made even though there is no vacant seat. Therefore, the above problem can be solved by deleting the vacant seat information after a predetermined time.

A second invention is a server having a facility information storage unit that stores information about a facility including facility vacancy information and a location, and a request information storage unit that stores request information received from a portable communication terminal used by a user. The facility reservation support method performed by the facility includes the step of receiving vacant seat information input from the facility terminal used by the facility and storing it in the facility information storage unit, and inputting request information from the portable communication terminal used by the user. receiving, along with storing the requested information attached only receiving the request information storage unit, searches whether there is a facility that matches the requested information received from the information on the facility which is stored in the facility information storage unit Search Executing the process, transmitting the search result to the portable communication terminal, and displaying a screen showing the search result on the portable communication terminal; Receiving a reservation request for the facility in the search result from a type communication terminal and notifying that the reservation has been met for the received facility, and in the search process, the location of the facility in the request information It is determined whether there is a facility that matches the requested information by determining the match between the information on the number of people and the location of the facility stored in the facility information storage unit and the information on the vacant seat, , Receiving a request for browsing request information from the facility terminal, specifying request information including the surroundings of the location of the facility as a condition from the request information storage unit, transmitting the specified request information to the facility terminal, A step of displaying a browsing screen indicating the specified request information on the facility terminal, and a transmission from the facility terminal to the user who has input the request information displayed on the browsing screen. In the screen showing the search result displayed on the portable communication terminal for the portable communication terminal of the user that is the target of the received offer notification request, the received offer notification request, And a step of displaying that there is an offer from the facility of the facility terminal that has sent the notification request of the offer.

  By using the reservation support system of the present invention, a facility can be reserved. This is especially effective when making reservations on the day. In addition, since the user can be authenticated, it is possible for the facility to prevent reservations by mischief.

It is a conceptual diagram which shows typically an example of the system configuration | structure of the reservation assistance system of this invention. It is a conceptual diagram which shows typically an example of the hardware constitutions of the computer which functions the reservation assistance system of this invention. It is a flowchart which shows typically an example of the process of a user authentication process. It is a flowchart which shows typically an example of the process of registration of vacant seat information. It is a flowchart which shows typically an example of the process of a reservation process. It is a flowchart which shows typically an example of the process of a process of offer notification. It is a figure which shows an example of a user information storage part typically. It is a figure which shows an example of a facility information storage part typically. It is a figure which shows an example of a request information storage part typically. It is a figure which shows typically an example of the input screen of a user's attribute information. It is a figure which shows an example of an SMS message typically. It is a figure which shows an example of the input screen of authentication information typically. It is a figure which shows an example of the screen of a registration completion typically. It is a figure which shows an example of the screen of an authentication error typically. It is a figure which shows typically an example of the registration screen of vacant seat information. It is a figure which shows typically another example of the registration screen of vacant seat information. It is a figure which shows an example of an error screen typically. It is a figure which shows an example of a reservation screen typically. It is a figure which shows an example of an area designation | designated screen typically. It is a figure which shows typically an example of the screen which shows the search result of a facility. It is a figure which shows typically another example of the screen which shows the search result of a facility. It is a figure which shows typically an example of the screen which shows the detailed information of a plant | facility. It is a figure which shows an example of a reservation execution screen typically. It is a figure which shows an example of a request list browsing screen typically. It is a figure which shows an example of the screen for notifying an offer typically. It is a figure which shows typically an example of the screen which shows the search result of a facility when an offer is notified. It is a figure which shows typically another example of the screen which shows the search result of a facility when an offer is notified.

  An example of the system configuration of the reservation support system 1 of the present invention is schematically shown in FIG.

  A reservation support system 1 according to the present invention includes a management server 2 that performs a function for supporting reservation, a portable communication terminal 3 that is used by a user who makes a reservation, and a facility that is used in various facilities such as a restaurant to be reserved. This is realized by executing various processes between the terminal 4 and the terminal 4. The management server 2, the portable communication terminal 3, and the facility terminal 4 have a function as a computer.

  The computer includes an arithmetic device 70 such as a CPU for executing arithmetic processing of a program, a storage device 71 such as a RAM and ROM for storing information, a display device 72 such as a display, and various input interfaces such as a mouse, a keyboard, and a touch panel. Input device 73, and a communication device 74 that transmits and receives the processing results of the arithmetic device 70 and information stored in the storage device 71 via a public telephone line, a network such as the Internet or a LAN. Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70. When using the information stored in the storage device 71 in the processing, each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate.

  Each means in the present invention is only logically distinguished in function, and may be physically or virtually the same area.

  The portable communication terminal 3 is a computer that can be carried by the user when moving, such as a mobile phone, a PHS, and a tablet computer.

  The management server 2 includes a user information storage unit 20, a user authentication processing unit 21, a facility information storage unit 22, a vacant seat information input reception processing unit 23, a vacant seat information monitoring processing unit 24, a reservation processing unit 25, a request information storage unit 26, and a request. A search processing unit 27 and an offer notification processing unit 28 are included.

  The user information storage unit 20 stores user identification information for identifying a user who uses the reservation support system 1 of the present invention, and the user's name and telephone number in association with each other. FIG. 7 shows an example of the user information storage unit 20. The user's name and telephone number are called attribute information.

  The user authentication processing unit 21 executes user authentication processing. That is, input of user attribute information is accepted from the portable communication terminal 3, user identification information is given to the user, and the user information storage unit 20 stores it. Also, authentication information is issued to the portable communication terminal 3 of the user, and the authentication information is transmitted to the received telephone number by a short message (SMS). Then, input of the authentication information is accepted from the portable communication terminal 3 of the user, and if there is a match between the issued authentication information and the authentication information of which the input has been accepted, it is assumed that the user can be authenticated normally and the user can be used. To do. On the other hand, if they do not match, an authentication error notification is sent to the portable communication terminal 3.

  The facility information storage unit 22 stores information on various facilities such as restaurants where the user makes a reservation on the day. Information on the facility includes the name of the facility, information indicating the location (location information such as address and latitude / longitude), telephone number, e-mail address, and information on the website of the facility. In addition, information indicating the current vacancy information of the facility, for example, “with vacant seats”, “with private rooms”, “slightly vacant seats”, and “hidden” is also stored. FIG. 8 schematically shows an example of the facility information storage unit 22. In this case, it is preferable to determine how many seats are “vacant” specifically, and how many seats “slightly empty” are concretely. Further, it may be expressed in a specific numerical expression such as “10 seats available” instead of the abstract expression “available seats” or “slightly available seats”.

  The vacant seat information input reception processing unit 23 receives input of the current vacant seat information of the facility from the facility terminal 4 used by various facilities such as restaurants, and stores the vacant seat information in the facility information storage unit 22. At this time, the date / time information in which the vacant seat information is stored may be stored.

  The vacant seat information monitoring processing unit 24 monitors whether the vacant seat information stored in the facility information storage unit 22 has passed a predetermined time from the storage, and deletes the vacant seat information when it has elapsed. As the predetermined time, for example, an arbitrary time such as 1 hour or 2 hours can be set.

  The reservation processing unit 25 receives input of request information from the portable communication terminal 3 of the user, searches the facility information storage unit 22 for a facility that matches the request information, and displays the facility. The received request information is stored in the request information storage unit 26 described later. The request information may include user identification information, information indicating a place where a facility to be reserved exists, information indicating the number of people, and time. Information indicating the location includes the latitude and longitude of the user's current location, the name of the area where the facility is located, the name of the station, the district name, the address, and the like. The number of people is the number of reservations, and the time may be any information indicating how many minutes from now you want to go to the facility or the reservation time. When the reservation processing unit 25 stores the request information, it is preferable that request identification information for identifying the request information is added and stored in association with the request information.

  In addition, the reservation processing unit 25 displays information related to the facility that matches the request information received from the portable communication terminal 3 of the user, and executes a reservation process for the facility.

  The request information storage unit 26 stores the request information received from the portable communication terminal 3 of the user. FIG. 9 schematically shows an example of the request information storage unit 26.

  The request retrieval processing unit 27 retrieves from the facility information 4 whether there is the requested information that matches the location of the facility from the facility terminal 4 and displays it on the facility terminal 4.

  The offer notification processing unit 28 performs processing for notifying an offer from the facility side for a specific request among the requests in the search result of the request search processing unit 27 displayed on the facility terminal 4. Specifically, when it is accepted that a specific request has been selected from the facility terminal 4, user identification information in the request information is specified based on the request information storage unit 26, and an offer is notified to the user. . There are various methods for notification of the offer. For example, in an application program that makes the reservation support system 1 available on the portable communication terminal 3, a push notification may be sent, and the user information storage unit 20 may be set as user identification information. By referring based on the above, it is possible to call the user's telephone number or send an e-mail to the e-mail address.

  Next, an example of the processing process of the reservation support system 1 of the present invention will be described with reference to the flowcharts of FIGS. In the following description, the case of a restaurant will be described as a facility.

  In order to use the reservation support system 1 of the present invention, it is first necessary to authenticate as a user. The user authentication process will be described with reference to FIG.

  In order for the user to use the reservation support system 1 of the present invention, first, the user installs an application program (hereinafter referred to as “app”) for using the reservation support system 1 in the portable communication terminal 3. Keep it available. Then, by starting the application program on the portable communication terminal 3 and performing a predetermined operation, the user attribute information is input from the user attribute information input screen as shown in FIG.

  In FIG. 10, the name “Taro Gurunavi” and the telephone number “090-1234-5678” are input as user attribute information. When “Send” is selected, the application of the portable communication terminal 3 sends the name and telephone number to the management server 2 as user attribute information. When this input is received by the user authentication processing unit 21 (S100), the user authentication processing unit 21 issues user identification information “g11111” to the user attribute information, and the user identification information, the user attribute information, Are stored in the user information storage unit 20 in association with each other (S110).

  The user authentication processing unit 21 issues authentication information, for example, “1234” to the user (S120), and issues it to the user telephone number “090-1234-5678” received in S100 by SMS. Authentication information “1234” is sent (S130). An example of the SMS message at this time is shown in FIG.

  A user who browses the SMS message causes the portable communication terminal 3 to display a screen for inputting authentication information by performing a predetermined operation with the application. An example of the authentication information input screen is shown in FIG.

  When the user inputs “1234” displayed in the SMS message on the authentication information input screen and selects “Register”, the authentication information input to the management server 2 from the application of the portable communication terminal 3 is transmitted. . When this input is received by the user authentication processing unit 21 (S140), the user authentication processing unit 21 determines whether the authentication information issued in S120 matches the authentication information received in S140 (S150). If so, a registration completion screen as shown in FIG. 13 is displayed on the portable communication terminal 3 of the user. The user authentication processing unit 21 stores the user as authenticated. For example, there is a method of attaching a flag indicating that the authentication has been completed or removing a flag indicating that the authentication has not been performed, but any method may be used.

  On the other hand, if the result of the match determination in S150 is a mismatch, an authentication error screen as shown in FIG. 14 is displayed.

  The user authentication process can be executed by the process as described above.

  Next, an example of a processing process when the restaurant registers vacant seat information will be described with reference to the flowchart of FIG.

  The person in charge at the restaurant performs a predetermined operation on the facility terminal 4 to display a vacant seat information registration screen as shown in FIG. 15 (S200). Then, check the current seat availability, select “available seats”, “private rooms”, “slightly available seats”, “hidden”, and select the number of people that can be reserved, input. When “Register / Update” is selected, the vacant seat information input to the management server 2 from the application of the portable communication terminal 3 is transmitted. At this time, the identification information of the restaurant is also transmitted. When this input is received by the vacant seat information input reception processing unit 23 (S210), the vacant seat information input reception processing unit 23 causes the facility information storage unit 22 to store the vacant seat information based on the identification information of the restaurant. (S220). At this time, information indicating the time at which the vacant seat information is stored is also stored.

  By setting notifications on the vacant seat information registration screen, it is possible to set that there is a request, that there is a reservation, and that a reservation telephone is received.

  Then, the vacant seat information monitoring processing unit 24 monitors the time when the vacant seat information stored in the facility information storage unit 22 is stored, and determines whether a predetermined time has elapsed since the storage (S230). For example, assuming that one hour is set as the predetermined time, the vacant seat information that has been stored for one hour after being stored in the facility information storage unit 22 is specified, and the vacant seat information is deleted (S240).

  In this way, by deleting the vacant seat information as a predetermined time elapses, it is possible to prevent the vacant seat information from becoming obsolete even if the vacant seat status changes sequentially.

  Note that a screen as shown in FIG. 16 may be used as the vacant seat information registration screen. In this case, as vacant seat information, in addition to information indicating the vacant seat status, it is possible to input information such as how long the information is valid and how many reservations are accepted.

  Next, a case where the user searches for a restaurant and makes a reservation will be described with reference to the flowchart of FIG.

  A user who searches for a restaurant and wishes to make a reservation activates the application on the portable communication terminal 3 and performs a predetermined operation. Then, the application or the management server 2 determines whether or not it is a reservationable time (S300). If it is outside the reservation time, the error communication screen shown in FIG. It is displayed (S310).

  Since the reservation support system 1 of the present invention is for making a reservation on the day of a restaurant, it is preferable to be able to start up at a night time zone such as 17:00 to 4 o'clock when a restaurant is open. By controlling the time available for reservation in this way, a user can use a system in which registration of vacant seat information and the like is appropriately reflected.

  If it is within the reservation time, the reservation screen shown in FIG. 18 is displayed (S320). Then, from the reservation screen, selection from the current location or area specification, selection of the number of reservations, and selection of reservation time are accepted as request information. When the current location information is checked, the GPS function of the portable communication terminal 3 is activated, whereby latitude and longitude information is acquired and used. On the other hand, when the designation of the area is selected, as shown in FIG. 19, an area designation screen capable of designating the area is displayed and the selection is accepted.

  The application of the portable communication terminal 3 transmits the request information input as described above to the management server 2. When the reservation processing unit 25 of the management server 2 accepts it (S330), the reservation processing unit 25 searches the facility information storage unit 22 for a facility that matches the desired information (S340) and displays it. (S350). As a display screen at this time, there are a screen as shown in FIG. 20 for displaying a restaurant that matches the requested information on the map, and a screen as shown in FIG. 21 for displaying a restaurant that matches the request on the list. .

  Then, from the display screen as shown in FIG. 20 or FIG. 21, when the user selects the restaurant to be reserved by the portable communication terminal 3 and accepts the selection by the portable communication terminal 3, the portable communication terminal 3 The application transmits a transmission request for detailed information of the selected restaurant to the management server 2. When the transmission request is received by the reservation processing unit 25 (S360), the reservation processing unit 25 extracts the detailed information of the restaurant from the facility information storage unit 22 and transmits it to the portable communication terminal 3 for display ( S370).

  An example of the screen which displays the detailed information on a restaurant in FIG. 22 is shown. When the user accepts the selection “go to this store”, the reservation execution screen shown in FIG. 23 is displayed. On the reservation execution screen, the application of the portable communication terminal 3 inquires the management server 2 about user attribute information such as name and telephone number registered in advance, extracts the user attribute information from the user information storage unit 20 of the management server 2, In addition, it is preferable to extract the request information from the request information storage unit 26, obtain the information, and display it.

  Then, when “complete reservation” is selected on the portable communication terminal 3 from the reservation execution screen of FIG. 23, a reservation request including user attribute information and request information is sent from the portable communication terminal 3 to the management server 2. It is transmitted and accepted by the reservation processing unit 25 (S380). Then, the reservation processing unit 25 extracts the e-mail address or telephone number of the restaurant from the facility information storage unit 22 based on the received reservation request, and the restaurant has a reservation by e-mail or telephone. This is notified (S390).

  By executing the processing as described above, it is possible to easily make a reservation on the day of a restaurant.

  Next, a case where a restaurant notifies an offer to a user who searches for request information will be described with reference to the flowchart of FIG.

  When a restaurant wants to notify the user of an offer to guide a reservation to his / her restaurant, the restaurant staff performs a predetermined operation on the facility terminal 4 so that the location of his / her restaurant is Is transmitted from the facility terminal 4 to the management server 2 (S400). At this time, the facility identification information of the restaurant is also transmitted.

  The request search processing unit 27 of the management server 2 that has received this browsing request searches the facility information storage unit 22 based on the facility identification information received from the facility terminal 4 to obtain information indicating the location of the restaurant. Identify. And the request information containing the location of the said restaurant is specified by searching the request information containing the information which shows the specified location from the request information storage part 26 (S410).

  The request search processing unit 27 generates a list of lists based on the specified request information, and displays a request list browsing screen as shown in FIG. 24 on the facility terminal 4 (S420). The person in charge at the restaurant who browsed the browse screen of the request list specifies a request to make an offer from the request list and accepts the selection at the facility terminal 4 (S430).

  When the facility terminal 4 accepts the selection, the facility terminal 4 displays a screen for notifying the offer shown in FIG. An offer notification request is transmitted from the facility terminal 4 to the management server 2 by inputting a message or the like on the screen of FIG. 25 and pressing “OK”, and the offer notification processing unit 28 of the management server 2 accepts the request. (S440).

  When the offer notification processing unit 28 receives the offer notification request, the offer notification processing unit 28 notifies the user who is the target of the notification request (S450). By this offer notification, for example, the user's portable communication terminal 3 displays that there was an offer on a screen for displaying a restaurant that matches his / her desired information as shown in FIGS. An example of this is shown in FIGS.

  The user may confirm an individual offer from a restaurant and make a reservation based on the offer, or may make a reservation to another restaurant.

  By performing the processing as described above, it is possible to notify the user of the offer from the restaurant.

  By using the reservation support system 1 of the present invention, it is possible to make a reservation on the day of the facility. In addition, since the user can be authenticated, it is possible for the facility to prevent reservations by mischief.

1: Reservation support system 2: Management server 3: Portable communication terminal 4: Facility terminal 20: User information storage unit 21: User authentication processing unit 22: Facility information storage unit 23: Vacant seat information input reception processing unit 24: Vacant seat information monitoring Processing unit 25: Reservation processing unit 26: Request information storage unit 27: Request search processing unit 28: Offer notification processing unit 70: Computing device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (4)

A reservation support system for supporting facility reservations,
A facility information storage unit for storing information about the facility including the vacancy information of the facility and the location,
A vacant seat information input reception processing unit that receives vacant seat information input from the facility terminal used by the facility and stores the vacant seat information in the facility information storage unit;
Accepting input of request information from a portable communication terminal used by a user, searching for a facility that matches the request information based on the facility information storage unit, and transmitting the search result to the portable communication terminal, By displaying a screen showing the search result on the portable communication terminal and receiving a reservation request for the facility in the search result from the portable communication terminal, a notification that the reservation has been met for the received facility A reservation processing unit to perform,
The reservation processing unit
Determine whether there is a facility that matches the request information by determining whether the facility location and number of people in the request information match the information on the location of the facility stored in the facility information storage unit and the vacant seat information. Is supposed to
further,
A request information storage unit for storing the request information received by the reservation processing unit;
A request to browse request information is received from the facility terminal, request information including the surroundings of the location of the facility is specified from the request information storage unit, the specified request information is transmitted to the facility terminal, and the facility A request search processing unit for displaying a browsing screen showing the specified request information on the terminal;
For the user who has input the request information displayed on the browsing screen, accept the offer notification request sent from the facility terminal, and for the portable communication terminal of the user that is the target of the received offer notification request, An offer notification processing unit for displaying on the screen showing the search result displayed on the portable communication terminal that there is an offer from the facility of the facility terminal that has transmitted the offer notification request;
A reservation support system comprising: A user information storage unit for storing user attribute information;
The attribute information is received from the portable communication terminal, stored in the user information storage unit, authentication information for the user is issued, the authentication information is transmitted to the portable communication terminal, and the portable type is transmitted. A user authentication processing unit that receives authentication information input from a communication terminal and confirms a match between the received authentication information and the issued authentication information;
The reservation support system according to claim 1. The vacant seat information input reception processing unit further includes:
Time information is stored when vacant seat information is stored in the facility information storage unit,
The reservation support system further includes:
When the time information stored in the facility information storage unit is monitored and it is determined that the predetermined time has elapsed, the vacant seat information monitoring processing unit deletes the vacant seat information,
The reservation support system according to claim 1, further comprising: Reservation support for facilities provided by a server having a facility information storage unit that stores information about facilities including the vacancy information of the facility and the location, and a request information storage unit that stores request information received from a portable communication terminal used by the user A method,
Receiving vacancy information input from a facility terminal used by the facility and storing it in the facility information storage unit;
Receives an input of request information from a portable communication terminal used by a user, along with storing the receiving only with the requested information to the requested information storage unit, the facility information whether there is a facility to meet the needs information received the Executing a search process for searching from information on facilities stored in the storage unit, transmitting the search result to the portable communication terminal, and displaying a screen showing the search result on the portable communication terminal;
Receiving a reservation request for the facility in the search result from the portable communication terminal, and notifying that the reservation has been met for the received facility,
In the search process,
Determine whether there is a facility that matches the request information by determining whether the facility location and number of people in the request information match the information on the location of the facility stored in the facility information storage unit and the vacant seat information. Is supposed to
further,
A request to browse request information is received from the facility terminal, request information including the surroundings of the location of the facility is specified from the request information storage unit, the specified request information is transmitted to the facility terminal, and the facility Displaying a browsing screen showing the specified request information on the terminal;
For the user who has input the request information displayed on the browsing screen, accept the offer notification request sent from the facility terminal, and for the portable communication terminal of the user that is the target of the received offer notification request, Displaying on the screen showing the search results displayed on the portable communication terminal that there is an offer from the facility of the facility terminal that has transmitted the offer notification request;
A reservation support method characterized by comprising:

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