JP7354636B2 - Information processing systems, communication terminals and programs - Google Patents

Description

The present invention relates to an information processing system, a communication terminal, and a program.

Conventionally, in a premises emergency wireless notification system that includes a plurality of portable human-contact wireless communication terminals (hereinafter referred to as wireless communication terminals) and a master transceiver, each wireless communication terminal receives an event from the master transceiver. When a notification is received, the wearer of the wireless communication terminal transmits information about his or her candidacy as a responder to the event to the master transceiver along with a recognition code, and the master transceiver transmits the candidacy information and the recognition code. When received, transmits to all wireless communication terminals other than the wireless communication terminal corresponding to the recognition code that the person wearing the wireless communication terminal corresponding to the recognition code has volunteered as a responder to the event. It is disclosed that (for example, see Patent Document 1).

JP2017-216588A

However, in the on-premises emergency wireless notification system disclosed in Patent Document 1, if a candidate does not appear from among those wearing wireless communication terminals that have notified that an event has occurred, the system does not respond to the event. Since the person wearing the wireless communication terminal who is suitable as a person must be reconsidered and the notification concerned must be made, there is a problem that it is not possible to efficiently find a person who can respond.

The present invention has been made in view of such problems, and an object of the present invention is to provide an information processing system, a communication terminal, and a program that can efficiently find a responder.

In order to solve the above problems, an information processing system according to one aspect of the present invention includes:
An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal; a search means for searching within a predetermined range from the location where the
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and If it is determined that there is another second communication terminal within the area, presence information of the other second communication terminal is transmitted to the first communication terminal.

Further, an information processing system according to another aspect of the present invention includes:
An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal;
a search means for searching within a predetermined range from the location of the second communication terminal;
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and If it is determined that there is another second communication terminal within the area, the instruction information is transferred to the second communication terminal closest to the second communication terminal among the other second communication terminals. .

According to the present invention, a responder can be found efficiently.

FIG. 1 is a diagram showing the configuration of an information processing system. FIG. 2 is a block diagram showing the functional configuration of a communication terminal. FIG. 2 is a block diagram showing the functional configuration of a wrist terminal. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a figure showing an example of a work instruction screen. It is a figure which shows an example of a work instruction operation screen. It is a figure which shows an example of a work instruction operation screen. It is a flowchart which shows work instruction processing by a communication terminal. It is a flowchart which shows the reply processing by a wrist terminal. It is a figure which shows an example of the work instruction operation screen of a modification. It is a figure which shows an example of the work instruction screen of a modification. It is a figure which shows an example of the work instruction operation screen of a modification. It is a flowchart which shows the work instruction processing by the communication terminal of a modification. It is a flowchart which shows the response process by the wrist terminal of a modification.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. Note that the present invention is not limited to the illustrated example.

<Configuration of information processing system 100>
FIG. 1 is a diagram showing the configuration of an information processing system 100 of this embodiment.
As shown in FIG. 1, the information processing system 100 includes a communication terminal (first communication terminal) 10, a plurality of (for example, five) wrist terminals (second communication terminals) 20, an access point 30, and a server 40. and.

The communication terminal 10 is a terminal used by a manager or the like of a retail store in which the information processing system 100 has been introduced. Examples of the communication terminal 10 include a handy terminal dedicated to the information processing system 100, a smartphone, and the like. Note that the computer is not limited to these, and may be a notebook PC (Personal Computer), a desktop PC, a tablet PC, a mobile phone, a PDA (Personal Digital Assistant), or the like.

The wrist terminal 20 is a smart watch worn and used by each staff member of the retail store. The wrist terminal 20 (see FIG. 7) includes a main body portion 20A and a band portion 20B. The main body 20A has a circular shape in plan view, and includes a first button 24A, a second button 24B, and a third button 24C on its right side. Further, the main body portion 20A includes partition walls 20A1 between the first button 24A and the second button 24B, and between the second button 24B and the third button 24C.

The access point 30 is a relay for wireless LAN communication. The server 40 is a device that can provide business applications (application programs) to be installed on the communication terminal 10, and is connected to the access point 30 via a network. Although a configuration in which one access point 30 and one server 40 are provided is described, a configuration in which each access point 30 and server 40 are provided in plural units may be used.

<Communication terminal configuration>
FIG. 2 is a block diagram showing the functional configuration of the communication terminal 10.
As shown in FIG. 2, the communication terminal 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a storage section 13, an operation section 14, a display section 15, a communication section 16, etc. Each part is connected via a bus 17.

The CPU (first designation means, second designation means) 11 is a processor that controls each part of the communication terminal 10 . The CPU 11 reads a program (including the above-mentioned applications, etc.) stored in the storage unit 13, expands it to the RAM 12, and executes the program to perform various calculation processes.

The RAM 12 provides a working memory space for the CPU 11 and stores temporary data. RAM 12 may include nonvolatile memory.

The storage unit 13 stores various data such as programs executed by the CPU 11 and setting data. The program is stored in the storage unit 13 in the form of a computer-readable program code. As the storage unit 13, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, or the like is used.
The setting data stored in the storage unit 13 includes identification data for identifying and specifying each wrist terminal 20.

The operation unit 14 includes a push button switch, a touch sensor provided on the display unit 15, and the like, and receives input operations from the user, converts the operation contents into electrical signals, and outputs the electrical signals to the CPU 11.

The display unit 15 is composed of an LCD, a CRT, etc., and performs screen display according to a display control signal from the CPU 11. Further, the touch sensor is provided on the display screen of the display section 15, and functions as a touch panel type operation display means.

The communication unit (first communication terminal side transmission means) 16 includes an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a communication system of wireless LAN communication such as Wi-Fi (registered trademark). The CPU 11 performs wireless transmission and reception with the access point 30 via the communication unit 16, and performs transmission and reception of information with a communication destination device connected to the access point 30 via a network.

<Wrist terminal configuration>
Next, the functional configuration of the wrist terminal 20 (main unit 20A) will be described with reference to FIG. 3.
FIG. 3 is a block diagram showing the functional configuration of the wrist terminal 20.

As shown in FIG. 3, the wrist terminal 20 includes a CPU 21, a RAM 22, a storage section 23, an operation section 24, a display section 25, a communication section 26, a timekeeping section 27, etc., and each section is connected via a bus 28. has been done.

The CPU (search means) 21 is a processor that controls each part of the wrist terminal 20. The CPU 21 reads out a program stored in the storage unit 23, expands it to the RAM 22, and executes the program to perform various calculation processes.

The RAM 22 provides a working memory space for the CPU 21 and stores temporary data. RAM 22 may include nonvolatile memory.

The storage unit 23 stores various data such as programs executed by the CPU 21 and setting data. The program is stored in the storage unit 23 in the form of a computer-readable program code. As the storage unit 23, a storage device that does not require a power source to hold data is used, such as an HDD, SSD, or flash memory.

The operation section 24 includes a first button 24A, a second button 24B, and a third button 24C provided on the right side surface of the main body section 20A, a touch sensor provided on the display section 25, etc. It receives a user's input operation, converts the operation content into an electrical signal, and outputs it to the CPU 21.

The first button 24A is provided at the upper right position of the main body 20A when looking directly at the display surface of the display unit 25, and when the wrist terminal 20 is attached to the staff member's arm (for example, left arm). , is provided so that it can be easily operated by the staff member's index finger. The first button 24A is used to respond to instruction information (described later) sent from the communication terminal 10 when the wrist terminal 20 is used as part of the information processing system 100, indicating that it is available. button.
On the other hand, the third button 24C is provided at the lower right position of the main body 20A when looking directly at the display surface of the display 25, and is provided when the wrist terminal 20 is worn on the staff member's arm (for example, the left arm). In this state, compared to the first button 24A, it is provided in a position that is difficult for the staff member to operate with his/her index finger. The third button 24C is used when the wrist terminal 20 is used as part of the information processing system 100 and is used to respond to instruction information (described later) sent from the communication terminal 10 to the effect that it cannot be handled. button.

The second button 24B is provided at a position directly to the right of the main body 20A when looking directly at the display surface of the display unit 25, that is, at a position separating the first button 24A and the third button 24C. The second button 24B is a button used to turn on/off the power of the wrist terminal 20.

The display unit 25 is composed of an LCD or the like, and performs screen display according to a display control signal from the CPU 21. Further, the above-mentioned touch sensor is provided on the display screen of the display section 25, and functions as a touch panel type operation display means.

The communication unit (second communication terminal side transmission means, transmission means) 26 includes an antenna, a modulation/demodulation circuit, a signal processing circuit, etc., and is a communication unit for a communication system of wireless LAN communication such as Wi-Fi (registered trademark). . The CPU 21 performs wireless transmission and reception with the access point 30 via the communication unit 26, and performs transmission and reception of information with a communication destination device connected to the access point 30 via a network.

The communication unit 26 also performs wireless data communication with the communication units 26 of other wrist terminals 20 in accordance with communication standards related to short-range wireless communication using BLE (Bluetooth (registered trademark) Low Energy).

The timekeeping unit 27 is configured to include, for example, a timer, a timekeeping circuit, etc., and measures the current time and obtains time information.

<Overview of operation of information processing system>
Next, the operation of the information processing system 100 will be explained with reference to FIGS. 4 to 11.

FIG. 4 is a diagram showing an example of the work instruction operation screen 41 displayed on the display unit 15 when a business application is started on the communication terminal 10.
As shown in FIG. 4, the work instruction operation screen 41 displays the contents of work instructions given by the retail store manager to each staff member (for example, "Please open the cash register" or "Please replenish the juice.") ”, etc.), a response display frame F is provided corresponding to each of the instruction button B1, staff selection buttons B2 to B6, send button B7, reset button B8, and staff selection buttons B2 to B6.

The instruction button B1 shows the content of the work instruction (for example, "Please open the cash register"), and by pressing the instruction button B1, the content of the work instruction is specified. There is. When the content of the work instruction is specified by pressing the instruction button B1, the color of the instruction button B1 changes from green to blue, for example, as shown in FIG.

Each of the staff selection buttons B2 to B6 shows the name of the staff member (for example, "Mr. A", "Mr. B", ..., "Mr. E"), and is pressed when specifying a staff member. button. The staff selection buttons B2 to B6 are so-called radio buttons, and only one of the staff selection buttons B2 to B6 can be specified. For example, if the user wants to give a work instruction to Mr. A, as shown in FIG. 6, by pressing the staff selection button B2, Mr. A is designated as the target of the work instruction. Furthermore, when a person to whom work instructions are directed is specified by pressing the staff selection buttons B2 to B6, the color of the staff selection buttons B2 to B6 on which the pressing operation was performed changes from yellow to red, for example. .

The send button B7 is a button that is pressed when transmitting instruction information regarding the content of the work instruction specified by pressing the corresponding instruction button B1 to the wrist terminal 20. For example, as shown in FIG. 6, after the instruction button B1 corresponding to the work instruction "Please open the cash register" is pressed and the staff selection button B2 corresponding to Mr. A is pressed, the instruction When the send button B7 corresponding to the button B1 is pressed, instruction information regarding the content of the work instruction is sent to the wrist terminal 20 worn by Mr. A.

The reset button B8 is pressed when resetting the display of the response display frame F corresponding to each of the instruction button B1, staff selection buttons B2 to B6, and staff selection buttons B2 to B6 that have been pressed. button. For example, as shown in FIG. 6, when the instruction button B1 corresponding to the work instruction "Please open the cash register" and the staff selection button B2 corresponding to Mr. A are pressed, the reset button When B8 is pressed, the pressed state of the instruction button B1 and the staff selection button B2 is reset, and as shown in FIG. 4, the instruction button B1 corresponding to the work instruction "Please open the cash register" is pressed. , each of the staff selection buttons B2 to B6 transitions to a state in which they are not pressed, and the display of the response display frame F corresponding to each of the staff selection buttons B2 to B6 transitions to a reset state.

FIG. 7 shows that after instruction information regarding the content of the work instruction "Please open the cash register" is sent to the wrist terminal 20 worn by Mr. A, response information (available information or unavailable information) is sent from this wrist terminal 20. ) is a diagram illustrating an example of a work instruction operation screen 41 displayed on the display unit 15 until receiving the command.
As shown in FIG. 7, until response information (available information or unavailable information) is received from the wrist terminal 20 worn by Mr. A, the response display frame F corresponding to Mr. A displays the message "Waiting for a reply."' is displayed.

FIG. 8 is a diagram showing the work instruction screen 42 displayed on the display unit 25 of the wrist terminal 20 when the wrist terminal 20 receives instruction information regarding the content of the work instruction "Please open the cash register."
As shown in FIG. 8, the work instruction screen 42 displays the content of the work instruction "Please open the cash register."

If the staff member (for example, Mr. A) who has confirmed the contents of the work order is able to respond to the contents of the work order, the first button 24A is pressed and the wrist terminal worn by the staff member is pressed. 20 will transmit availability information to the communication terminal 10 to the effect that it is available.
On the other hand, if the staff member (for example, Mr. A) who has confirmed the contents of the work instruction is unable to respond to the contents of the work instruction, the third button 24C is pressed and the staff member who is wearing the The wrist terminal 20 will transmit to the communication terminal 10 information indicating that the communication terminal 10 is not available. Further, when the third button 24C is pressed, the wrist terminal 20 performs short-range wireless communication using BLE, and communicates with the other wrist terminal 20 based on the strength of the radio waves received from the other wrist terminal 20. 20 is calculated. Then, the wrist terminal 20 determines whether there is another wrist terminal 20 within a predetermined range from the position of the wrist terminal 20, based on the calculated distance to the other wrist terminal 20. do. Then, when it is determined that another wrist terminal 20 exists within a predetermined range, the wrist terminal 20 stores presence information of the other wrist terminal 20 (for example, the wrist terminal 20 worn by Mr. B). It is transmitted to the communication terminal 10.

FIG. 9 is a diagram showing an example of the work instruction operation screen 41 displayed on the display unit 15 when the availability information is received from the wrist terminal 20 worn by Mr. A.
As shown in FIG. 9, "OK" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41.
By looking at this work instruction operation screen 41, the person in charge of management can confirm that Mr. A will respond to the work instruction "Please open the cash register."

FIG. 10 shows an example of the work instruction operation screen 41 displayed on the display unit 15 when the unavailability information and the presence information of the other wrist terminal 20 described above are received from the wrist terminal 20 worn by Mr. A. It is a diagram.
As shown in FIG. 10, "NG" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41. In addition, on this work instruction operation screen 41, the staff selection button B3 is highlighted based on the presence information of other wrist terminals 20 (for example, the wrist terminal 20 worn by Mr. B), and the staff selection button B3 is displayed as the target of the initial work instruction. It is now possible to notify Mr. A that Mr. B is near Mr. A, who has been designated as a person.
By looking at the work instruction operation screen 41, the person in charge of management can confirm that Mr. A is unable to respond to the work instruction "Please open the cash register." Additionally, the person in charge of management can confirm that Mr. B is near Mr. A. This makes it possible to designate the person to whom the work instruction is directed by referring to the information that Mr. B is near Mr. A.

[Work order processing]
FIG. 11 is a flowchart showing work instruction processing by the communication terminal 10.
As shown in FIG. 11, first, the CPU 11 of the communication terminal 10 specifies the content of the work instruction based on the pressing operation of the instruction button B1 on the work instruction operation screen 41 (see FIG. 4) (step S1).

Next, the CPU 11 specifies the sender who will send the instruction information based on the pressing operation of the staff selection buttons B2 to B6 on the work instruction operation screen 41 (step S2).

Next, the CPU 11 determines whether or not the send button B7 corresponding to the content of the work instruction specified in step S1 has been pressed (step S3).

If it is determined in step S3 that the send button B7 has not been pressed (step S3; NO), the CPU 11 repeats the determination process in step S3 until the send button B7 is pressed. conduct.
On the other hand, if it is determined in step S3 that the send button B7 has been pressed (step S3; YES), the CPU 11 sends the message to the sender specified in step S2, that is, the Instruction information regarding the content of the work instruction specified in step S1 is transmitted to the wrist terminal 20 (step S4).

Next, the CPU 11 determines whether response information has been received from the wrist terminal 20 that sent the instruction information in step S4 (step S5).

If it is determined in step S5 that the response information has been received from the wrist terminal 20 (step S5; YES), the CPU 11 reflects the response information in the corresponding response display frame F of the work instruction operation screen 41 (step S6). . For example, when receiving availability information from the wrist terminal 20 worn by Mr. A, the CPU 11 displays "OK" in the response display frame F corresponding to Mr. A on the work instruction operation screen 41, as shown in FIG. Display. On the other hand, when receiving unsupported information from the wrist terminal 20 worn by Mr. A, the CPU 11 displays "NG" in the response display frame F corresponding to Mr. A on the work instruction operation screen 41, as shown in FIG. Display.

Next, the CPU 11 determines whether the response information determined to have been received in step S5 is available information (step S7).

In step S7, if it is determined that the information is supportable information (step S7; YES), the CPU 11 ends the work instruction process.
On the other hand, if it is determined in step S7 that the information is not available information, that is, information that cannot be provided (step S7; NO), the CPU 11 outputs information that there are other staff nearby, that is, within a predetermined range. It is determined whether presence information of other existing wrist terminals 20 has been received (step S8).

In step S8, if it is determined that information indicating that there is another staff member nearby (step S8; YES), the CPU 11 selects a staff selection button (e.g. , staff selection button B3) is highlighted (see FIG. 10) (step S9).
On the other hand, if it is determined in step S8 that information indicating that there are other staff members nearby has not been received (step S8; NO), the CPU 11 skips step S9 and advances the process to step S10.

Next, the CPU 11 determines whether response information has been received from all staff members (step S10).

In step S10, if it is determined that response information has been received from all staff members (step S10; YES), the CPU 11 ends the work instruction process.
On the other hand, if it is determined in step S10 that response information has not been received from all staff members (step S10; NO), the CPU 11 returns the process to step S2 and repeats the subsequent processes.

[Response processing]
FIG. 12 is a flowchart showing response processing by each wrist terminal 20.
As shown in FIG. 12, first, the CPU 21 of the wrist terminal 20 determines whether instruction information has been received from the communication terminal 10 (step S11).

If it is determined in step S11 that the instruction information has not been received from the communication terminal 10 (step S11; NO), the CPU 21 repeats the determination process in step S11 until the instruction information is received from the communication terminal 10. conduct.
On the other hand, if it is determined in step S11 that instruction information has been received from the communication terminal 10 (step S11; YES), the CPU 21 displays the work instruction screen 42 ( The content of the work instruction (for example, "Please open the cash register") is displayed on the screen (see FIG. 8) (step S12).

Next, the CPU 21 determines whether or not the third button 24C has been pressed (step S13).

In step S13, if it is determined that the third button 24C has been pressed (step S13; YES), the CPU 21 transmits unsupported information as reply information to the communication terminal 10 (step S14).

Next, the CPU 21 performs short-range wireless communication using BLE and searches within a predetermined range from the position where the wrist terminal 20 is located (step S15).

Next, as a result of the search process in step S15, the CPU 21 determines whether another wrist terminal 20 exists within a predetermined range, that is, whether there is another staff member nearby (step S16).

In step S16, if it is determined that there are other staff members nearby (step S16; YES), the CPU 21 generates information that there are other staff members nearby, that is, other wrist terminals 20 within a predetermined range. The presence information is transmitted to the communication terminal 10 (step S17), and the reply processing is ended.
On the other hand, if it is determined in step S16 that there are no other staff members nearby (step S16; NO), the CPU 21 skips step S17 and ends the response process.

Furthermore, if it is determined in step S13 that the third button 24C has not been pressed (step S13; NO), the CPU 21 determines whether or not the first button 24A has been pressed ( Step S18).

In step S18, if it is determined that the first button 24A has been pressed (step S18; YES), the CPU 21 transmits response availability information as response information to the communication terminal 10 (step S19), and performs response processing. finish.
On the other hand, if it is determined in step S18 that the first button 24A has not been pressed (step S18; NO), the CPU 21 returns the process to step S13 and repeats the subsequent processes.

As described above, according to the information processing system 100 of the present embodiment, when the wrist terminal 20 receives instruction information regarding a predetermined work instruction from the communication terminal 10, the wrist terminal 20 transmits response information regarding the predetermined work instruction to the communication terminal 10. When transmitting information to the terminal 10, searching within a predetermined range from the location of the wrist terminal 20, and sending response information indicating that the specified work instruction cannot be handled, the search result Based on this, it is determined whether or not another wrist terminal 20 exists within a predetermined range, and when it is determined that another wrist terminal 20 exists within a predetermined range, presence information of the other wrist terminal 20 is determined. It is transmitted to the communication terminal 10.
Therefore, when transmitting the instruction information to the wrist terminal 20 again, the destination of the instruction information is determined by referring to the existence information of other wrist terminals 20 that exist within a predetermined range from the wrist terminal 20 that is the initial destination. By specifying , it becomes possible to prevent specifying an inappropriate destination, and therefore it is possible to efficiently find a corresponding person.

Further, according to the information processing system 100 of the present embodiment, the communication terminal 10 specifies one wrist terminal 20 from among the plurality of wrist terminals 20 based on a user operation, and instructs the designated one wrist terminal 20. Submit information.
Therefore, since the instruction information can be transmitted to the wrist terminal 20 desired by the user, work instructions can be given flexibly.

Further, according to the information processing system 100 of the present embodiment, the predetermined work instruction includes a plurality of types, and the communication terminal 10 specifies one work instruction from among the plurality of types of work instructions based on a user operation. The instruction information regarding the specified one work instruction is transmitted to the specified one wrist terminal 20.
Therefore, even if there are multiple types of work instructions, the work instructions can be easily issued.

<Modified example>
Next, a modification will be explained. Note that the same reference numerals are given to the same components as in the above embodiment, and the explanation thereof will be omitted.
When the third button 24C is pressed on the wrist terminal 20 that has received the instruction information from the communication terminal 10, the information processing system 100A of the modified example performs short-range wireless communication using BLE, and Search within a predetermined range from the position, and if as a result of the search there is another wrist terminal 20 within the predetermined range, the wrist terminal 20 closest to the wrist terminal 20 among the other wrist terminals 20 is searched. This embodiment differs from the above embodiment in that the above instruction information is transferred to the above embodiment.

The operation of the modified information processing system 100A will be described below with reference to FIGS. 13 to 17.

FIG. 13 is a diagram showing an example of the work instruction operation screen 41 displayed on the display unit 15 when the unavailability information and transfer status information to be described later are received from the wrist terminal 20 worn by Mr. A.
As shown in FIG. 13, "NG" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41. In addition, on this work instruction operation screen 41, based on the transfer status information (described later), the text "Transferring" is displayed in the response display frame F corresponding to Mr. B, and the wrist terminal originally worn by Mr. A is displayed. 20 is being transferred from the wrist terminal 20 to the wrist terminal 20 worn by Mr. B.

FIG. 14 is a diagram showing the work instruction screen 42 displayed on the display unit 25 of the wrist terminal 20 that has received the instruction information transferred from the wrist terminal 20 worn by Mr. A.
As shown in FIG. 14, the work instruction screen 42 displays the contents of the work instruction "Please open the cash register" and also displays the words "Transferred message from Mr. A."

FIG. 15 is a diagram showing an example of the work instruction operation screen 41 displayed on the display unit 15 when the unsupported information and transfer stop information, which will be described later, are received from the wrist terminal 20 worn by Mr. A.
As shown in FIG. 15, "NG" is displayed in the response display frame F corresponding to Mr. A on the work instruction operation screen 41. In addition, on this work instruction operation screen 41, based on the forwarding stop information (described later), the words "forwarding stop" are displayed in the response display frame F corresponding to each of Mr. B, Mr. C, Mr. D, and Mr. E. , it is possible to inform Mr. A that there is no wrist terminal 20 worn by another staff member in the vicinity of the wrist terminal 20 worn by Mr. A, and that the transfer of the instruction information originally sent to Mr. A has been stopped. It is now possible to do so.
By looking at this work instruction operation screen 41, the person in charge of management can confirm that the transfer of the instruction information originally sent to Mr. A has been stopped. This makes it possible to re-designate the person to whom the work instruction is directed.

[Work order processing]
FIG. 16 is a flowchart showing work instruction processing by the communication terminal 10 in a modified example.
As shown in FIG. 16, first, the CPU 11 of the communication terminal 10 specifies the content of the work instruction based on the pressing operation of the instruction button B1 on the work instruction operation screen 41 (see FIG. 4) (step S101).

Next, the CPU 11 specifies the sender who will transmit the instruction information based on the pressing operation of the staff selection buttons B2 to B6 on the work instruction operation screen 41 (step S102).

Next, the CPU 11 determines whether or not the send button B7 corresponding to the content of the work instruction specified in step S101 has been pressed (step S103).

If it is determined in step S103 that the send button B7 has not been pressed (step S103; NO), the CPU 11 repeats the determination process in step S103 until the send button B7 is pressed. conduct.
On the other hand, if it is determined in step S103 that the send button B7 has been pressed (step S103; YES), the CPU 11 sends the message to the sender specified in step S102, that is, the Instruction information regarding the content of the work instruction specified in step S101 is transmitted to the wrist terminal 20 (step S104).

Next, the CPU 11 determines whether response information has been received from the wrist terminal 20 that sent the instruction information in step S104 (step S105).

If it is determined in step S105 that the reply information has been received from the wrist terminal 20 (step S105; YES), the CPU 11 reflects the reply information in the corresponding reply display frame F of the work instruction operation screen 41 (step S106). . For example, when receiving availability information from the wrist terminal 20 worn by Mr. A, the CPU 11 displays "OK" in the response display frame F corresponding to Mr. A on the work instruction operation screen 41, as shown in FIG. Display. On the other hand, when receiving unavailability information from the wrist terminal 20 worn by Mr. A, the CPU 11 displays the response display frame F corresponding to Mr. A on the work instruction operation screen 41, as shown in FIGS. 13 and 15. "NG" is displayed.

Next, the CPU 11 determines whether the response information determined to have been received in step S105 is available information (step S107).

In step S107, if it is determined that the information is supportable information (step S107; YES), the CPU 11 ends the work instruction process.
On the other hand, if it is determined in step S107 that the information is not supportable information, that is, the information is not supportable information (step S107; NO), the CPU 11 determines whether or not transfer stop information has been received (step S108).

In step S108, if it is determined that the transfer stop information has been received (step S108; YES), the CPU 11 returns the process to step S102 and repeats the subsequent processes. Here, as shown in FIG. 15, the CPU 11 displays the responses corresponding to the staff members (for example, Mr. B, Mr. C, Mr. D, and Mr. E) who have not yet received the instruction information on the work instruction operation screen 41. The words "Transfer Stop" are displayed in the display frame F.
On the other hand, if it is determined in step S108 that transfer stop information has not been received (step S108; NO), the CPU 11 determines whether transfer status information has been received (step S109).

If it is determined in step S109 that the transfer status information has not been received (step S109; NO), the CPU 11 returns the process to step S108 and repeats the subsequent processes.
On the other hand, if it is determined in step S109 that transfer status information has been received (step S109; YES), the CPU 11 displays the transfer status on the work instruction operation screen 41 based on the received transfer status information (step S110). ). For example, when receiving transfer status information indicating that the instruction information originally sent to the wrist terminal 20 worn by Mr. A is being transferred from the wrist terminal 20 to the wrist terminal 20 worn by Mr. B. As shown in FIG. 13, on the work instruction operation screen 41, the words "Transferring" are displayed in the response display frame F corresponding to Mr. B based on the transfer status information. Then, the CPU 11 returns the process to step S105 and repeats the subsequent process.

[Response processing]
FIG. 17 is a flowchart showing response processing by each wrist terminal 20 in a modified example.
As shown in FIG. 17, first, the CPU 21 of the wrist terminal 20 determines whether instruction information has been received from the communication terminal 10 (step S121).

If it is determined in step S121 that the instruction information has not been received from the communication terminal 10 (step S121; NO), the CPU 21 repeats the determination process in step S121 until the instruction information is received from the communication terminal 10. conduct.
On the other hand, if it is determined in step S121 that instruction information has been received from the communication terminal 10 (step S121; YES), the CPU 21 displays the work instruction screen 42 ( (see FIG. 8), the content of the work instruction (for example, "Please open the cash register") is displayed (step S122).

Next, the CPU 21 determines whether or not the third button 24C has been pressed (step S123).

If it is determined in step S123 that the third button 24C has been pressed (step S123; YES), the CPU 21 transmits unsupported information to the communication terminal 10 as reply information (step S124).

Next, the CPU 21 performs short-range wireless communication using BLE and searches within a predetermined range from the location where the wrist terminal 20 is located (step S125).

Next, as a result of the search process in step S15, the CPU 21 determines whether there is another wrist terminal 20 that exists within a predetermined range and to which the instruction information has not yet been transferred. That is, it is determined whether there are other staff nearby who have not yet been transferred (step S126). Here, it is determined whether or not the instruction information has not yet been transferred based on the transfer destination information (described later) attached to the instruction information when the instruction information is received.

In step S126, if it is determined that there is another staff member nearby who has not yet been transferred (step S126; YES), the CPU 21 controls the staff member who is closest to the other staff members who have not yet been transferred. The instruction information is transferred to (step S127). Here, when transferring the instruction information, the CPU 21 transfers identification information (identification ID) that can identify the wrist terminal 20 worn by the staff member to be transferred, along with the instruction information as transfer destination information. Note that this transfer destination information is added each time instruction information is transferred.

Next, the CPU 11 transmits the transfer status information to the communication terminal 10 (step S128), and ends the response process. Here, the transfer status information is information indicating to which wrist terminal 20 the instruction information is being transferred.

Further, in step S126, if it is determined that there is no other staff member nearby who has not yet been transferred (step S126; NO), the CPU 21 transmits transfer stop information to the communication terminal 10 (step S129), Ends response processing.

If it is determined in step S123 that the third button 24C has not been pressed (step S123; NO), the CPU 21 determines whether the first button 24A has been pressed ( Step S130).

In step S130, if it is determined that the first button 24A has been pressed (step S130; YES), the CPU 21 transmits response availability information as response information to the communication terminal 10 (step S131), and performs response processing. finish.
On the other hand, if it is determined in step S130 that the first button 24A has not been pressed (step S130; NO), the CPU 21 returns the process to step S123 and repeats the subsequent processes.

As described above, according to the information processing system 100A of this modification, when the wrist terminal 20 receives instruction information regarding a predetermined work instruction from the communication terminal 10, the wrist terminal 20 transmits response information regarding the predetermined work instruction to the communication terminal 10. When transmitting information to the terminal 10, searching within a predetermined range from the location of the wrist terminal 20, and sending response information indicating that the specified work instruction cannot be handled, the search result Based on this, it is determined whether or not other wrist terminals 20 exist within a predetermined range, and when it is determined that other wrist terminals 20 exist within a predetermined range, instruction information of the other wrist terminals 20 is determined. The instruction information is transferred to the wrist terminal 20 closest to the wrist terminal 20 that is the original destination.
Therefore, even if the staff to whom the instruction information was originally sent is unable to respond, the instruction information can be transferred from the staff to the staff closest to the person in charge of the management who handles the communication terminal 10. This eliminates the need to re-designate the staff member to whom the instruction information will be sent, allowing the person to respond to the request to be found efficiently.

Further, according to the information processing system 100A of this modification, when the wrist terminal 20 transfers instruction information to another wrist terminal 20, the wrist terminal 20 uses identification information (transfer destination information) that can identify the other wrist terminal 20. The other wrist terminal 20 that has received the instruction information with the identification information attached to the instruction information, when searching within a predetermined range from the location of the other wrist terminal 20, The search is performed excluding other wrist terminals 20 indicated by the identification information.
Therefore, it is possible to prevent the instruction information from being transferred again to the wrist terminal 20 that has already received the instruction information, so that the corresponding person can be found efficiently.

Further, according to the information processing system 100A of this modification, when the wrist terminal 20 transfers instruction information to another wrist terminal 20, the wrist terminal 20 informs the communication terminal 10 that the instruction information has been transferred to the other wrist terminal 20. Since the information indicating the instruction information (transfer status information) is transmitted, the person in charge of management handling the communication terminal 10 can grasp which staff member the instruction information is being transferred to.

Note that the description in the above embodiment is an example of the information processing system, communication terminal, and program according to the present invention, and the present invention is not limited thereto.
For example, in the response process by the wrist terminal 20 of the above embodiment (see FIG. 12), when the third button 24C is pressed, the unsupported information is transmitted to the communication terminal 10, but in step S11 If the third button 24C and the first button 24A are not pressed within a predetermined time after it is determined that the instruction information has been received in step S11, that is, after it is determined that the instruction information has been received in step S11. Even if response information (available information or unavailable information) is not generated within a predetermined period of time, the unavailable information is transmitted to the communication terminal 10 (step S14), and then the processes of steps S15 to S17 are performed. It may also be executed. Furthermore, it is possible to set a predetermined status (for example, serving customers or working) on the wrist terminal 20 based on a user operation. If received, steps S12 and S13 may be skipped, and unsupported information may be transmitted to the communication terminal 10 (step S14), and then steps S15 to S17 may be executed. The same applies to the response processing (see FIG. 17) by the wrist terminal 20 in the above modification.

Further, in the above embodiment and the above modification, the explanation was given assuming that the second communication terminal is the wrist terminal 20, but the second communication terminal is a communication terminal that can be carried by the user (for example, staff at a retail store). For example, it may be a smartphone, a tablet PC, a mobile phone, a PDA, or the like.

Although the embodiments of the present invention have been described above, the scope of the present invention is not limited to the above-described embodiments, and includes the scope of the invention described in the claims and its equivalent range.
Below, the invention described in the claims first attached to the application of this application will be added. The claim numbers listed in the supplementary notes are as in the claims originally attached to the request for this application.

[Additional note]
<Claim 1>
An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal; a search means for searching within a predetermined range from the location where the
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and An information processing system characterized in that, when it is determined that another second communication terminal exists within the first communication terminal, presence information of the other second communication terminal is transmitted to the first communication terminal.
<Claim 2>
The first communication terminal is
first designation means for designating one second communication terminal from the plurality of second communication terminals based on a user operation;
first communication terminal side transmitting means for transmitting the instruction information to the one second communication terminal designated by the first designation means;
The information processing system according to claim 1, further comprising:
<Claim 3>
The predetermined work instructions include multiple types,
The first communication terminal is
comprising a second specifying means for specifying one work instruction from the plurality of types of work instructions based on a user operation,
The first communication terminal side transmitting means transmits instruction information regarding the one work instruction specified by the second specifying means to the one second communication terminal specified by the first specifying means. The information processing system according to claim 2, characterized in that:
<Claim 4>
An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal;
a search means for searching within a predetermined range from the location of the second communication terminal;
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and If it is determined that there is another second communication terminal within the area, the instruction information is transferred to the second communication terminal closest to the second communication terminal among the other second communication terminals. Information processing system.
<Claim 5>
When the second communication terminal side transmitting means transfers the instruction information to the other second communication terminal, the second communication terminal side transmitting means transfers identification information that can identify the other second communication terminal along with the instruction information. ,
The searching means of the other second communication terminal that has received the instruction information attached with the identification information searches within a predetermined range from the location where the other second communication terminal exists. 5. The information processing system according to claim 4, wherein the search is performed excluding the other second communication terminal shown.
<Claim 6>
When the second communication terminal side transmitting means transfers the instruction information to the other second communication terminal, the second communication terminal side transmitting means transmits information indicating that the instruction information has been transferred to the other second communication terminal to the first communication terminal. The information processing system according to claim 4 or 5, wherein the information processing system transmits.
<Claim 7>
A communication terminal that can be communicatively connected to a main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
Equipped with
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A communication terminal that transmits presence information of the other communication terminal to the main communication terminal when it is determined that the main communication terminal exists.
<Claim 8>
A communication terminal that can be communicatively connected to a main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
Equipped with
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A communication terminal characterized in that, when it is determined that the instruction information exists, the instruction information is transferred to a communication terminal closest to the communication terminal among the other communication terminals.
<Claim 9>
A communication terminal computer that can communicate with the main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
function as
The transmitting means transmits, as the reply information, non-response information indicating that the predetermined work instruction cannot be handled, or transmits the reply information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A program characterized in that, when it is determined that the main communication terminal exists, information on the presence of the other communication terminal is transmitted to the main communication terminal.
<Claim 10>
A communication terminal computer that can communicate with the main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
function as
The transmitting means transmits, as the reply information, non-response information indicating that the predetermined work instruction cannot be handled, or transmits the reply information within a predetermined period after receiving the instruction information. When the input operation to instruct is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A program characterized in that, when it is determined that the instruction information exists, the instruction information is transferred to a communication terminal closest to the communication terminal among the other communication terminals.

100, 100A Information processing system 10 Communication terminal 11 CPU (first designation means, second designation means)
15 Display unit 16 Communication unit (first communication terminal side transmission means)
20 Wrist terminal 21 CPU (search means)
24A First button 24B Second button 24C Third button 26 Communication unit (second communication terminal side transmission means, transmission means)

Claims (10)

An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal; a search means for searching within a predetermined range from the location where the
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and An information processing system characterized in that, when it is determined that another second communication terminal exists within the first communication terminal, presence information of the other second communication terminal is transmitted to the first communication terminal. The first communication terminal is
first designation means for designating one second communication terminal from the plurality of second communication terminals based on a user operation;
first communication terminal side transmitting means for transmitting the instruction information to the one second communication terminal designated by the first designation means;
The information processing system according to claim 1, further comprising: The predetermined work instructions include multiple types,
The first communication terminal is
comprising a second specifying means for specifying one work instruction from the plurality of types of work instructions based on a user operation,
The first communication terminal side transmitting means transmits instruction information regarding the one work instruction specified by the second specifying means to the one second communication terminal specified by the first specifying means. The information processing system according to claim 2, characterized in that: An information processing system comprising a first communication terminal and a plurality of second communication terminals,
The second communication terminal is
a second communication terminal side transmitting means capable of transmitting response information regarding the predetermined work instruction to the first communication terminal when instruction information regarding the predetermined work instruction is received from the first communication terminal;
a search means for searching within a predetermined range from the location of the second communication terminal;
Equipped with
The second communication terminal side transmitting means is configured to transmit, as the response information, unavailability information indicating that the predetermined work instruction cannot be handled, or within a predetermined period after receiving the instruction information. When an input operation instructing transmission of response information is not performed, it is determined whether or not another second communication terminal exists within the predetermined range based on the search result by the search means, and If it is determined that there is another second communication terminal within the area, the instruction information is transferred to the second communication terminal closest to the second communication terminal among the other second communication terminals. Information processing system. When the second communication terminal side transmitting means transfers the instruction information to the other second communication terminal, the second communication terminal side transmitting means transfers identification information that can identify the other second communication terminal along with the instruction information. ,
The searching means of the other second communication terminal that has received the instruction information attached with the identification information searches within a predetermined range from the location where the other second communication terminal exists. 5. The information processing system according to claim 4, wherein the search is performed excluding the other second communication terminal shown. When the second communication terminal side transmitting means transfers the instruction information to the other second communication terminal, the second communication terminal side transmitting means transmits information indicating that the instruction information has been transferred to the other second communication terminal to the first communication terminal. The information processing system according to claim 4 or 5, wherein the information processing system transmits. A communication terminal that can be communicatively connected to a main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
Equipped with
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A communication terminal that transmits presence information of the other communication terminal to the main communication terminal when it is determined that the main communication terminal exists. A communication terminal that can be communicatively connected to a main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
Equipped with
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A communication terminal characterized in that, when it is determined that the instruction information exists, the instruction information is transferred to a communication terminal closest to the communication terminal among the other communication terminals. A communication terminal computer that can communicate with the main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
function as
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A program characterized in that, when it is determined that the main communication terminal exists, information on the presence of the other communication terminal is transmitted to the main communication terminal. A communication terminal computer that can communicate with the main communication terminal,
Transmitting means capable of transmitting response information regarding the predetermined work instruction to the main communication terminal when instruction information regarding the predetermined work instruction is received from the main communication terminal;
a search means for searching within a predetermined range from the location of the communication terminal;
function as
The transmitting means transmits response information indicating that the predetermined work instruction cannot be handled as the response information, or transmits the response information within a predetermined period after receiving the instruction information. When the instruction input operation is not performed, it is determined whether or not another communication terminal exists within the predetermined range based on the search result by the search means, and if there is another communication terminal within the predetermined range. A program characterized in that, when it is determined that the instruction information exists, the instruction information is transferred to a communication terminal closest to the communication terminal among the other communication terminals.

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