JP7284325B2 - support system - Google Patents

Description

This embodiment relates to a support system.

In hospitals and nursing care facilities, when there is a call request (hereinafter referred to as "nurse call") from a patient or person requiring nursing care, a nurse or caregiver, etc., calls the patient or caregiver to confirm the content of the request. It is necessary to rush to the source of the person requiring care and respond to the request.

U.S. Pat. No. 9,517,034

To provide a support system capable of supporting a user in response to the user's request and condition.

A support system according to an embodiment includes a host server and a terminal capable of communicating with the host server. Arousal signals, respiratory signals, and heartbeat signals of the first user and the second user are input to the terminal. The support system determines whether or not support is required for the first user when receiving the awakening signal of the first user, and when determining support for the first user, depending on the situation of the second user, Determine the support content and support method for the first user.

According to this embodiment, the support system can provide support by confirming the user's request and the user's condition.

FIG. 1 is a diagram showing the overall configuration of a support system according to the first embodiment. FIG. 2 is a diagram showing the configuration of a terminal in the support system according to the first embodiment. FIG. 3 is a flowchart of support operations in the support system according to the first embodiment. FIG. 4 is a flowchart of support operations in the support system according to the first embodiment. FIG. 5 is a flowchart of support operations in the support system according to the third embodiment.

Hereinafter, embodiments will be described with reference to the drawings. In this description, common reference numerals are given to common parts throughout the drawings.

1. First Embodiment A support system according to the first embodiment will be described. In the following, a case will be described in which the support system 1 is used, for example, in a hospital, and one terminal 30 of the support system 1 is given to each inpatient. One terminal 30 of the support system 1 may be provided to a plurality of patients, for example, a plurality of patients hospitalized in the same hospital room.

1.1 Overall Configuration of Support System First, the overall configuration of the support system 1 will be described with reference to FIG.

As shown in FIG. 1, the support system 1 includes a host server 10, a repeater (AP) 20, and a plurality of terminals 30. As shown in FIG.

The host server 10 controls the support system 1 as a whole. The host server 10 controls transmission and reception of information with each terminal device 30 . The host server 10 manages the operational status of the terminal 30 . Also, the host server 10 manages communication with other equipment via a network or the like. For example, the host server 10 communicates with a nurse call management system, a cloud computer, an external database, a hospital medical system, a medical information terminal, or the like via a network.

The repeater 20 is installed, for example, when a plurality of terminals 30 are used in a facility such as a hospital, and functions as a relay base for communication between the host server 10 and the plurality of terminals 30. do. Also, the repeater 20 functions as a relay base for communication between the plurality of terminals 30 . For example, when a patient undergoing treatment at home (hereinafter referred to as a "patient at home") uses the terminal 30, the terminal 30 is connected to a telephone line or a network line without going through the repeater 20. You may communicate with the host server 10 via.

The terminal device 30 confirms the user's condition and the user's request based on the biometric information obtained from the user or the conversation information obtained by conversation with the user, and supports the user. .

1.2 Configuration of Terminal Next, the configuration of the terminal 30 will be described with reference to FIG.

As shown in FIG. 2, the terminal 30 includes a wireless communication circuit 31, a conversation switch 32, a microphone 33, a speaker 34, an input circuit 35, an output circuit 36, a control circuit 37, and a memory . Note that the terminal device 30 may be mounted on, for example, a robot having a dialogue function.

The wireless communication circuit 31 is connected to the input circuit 35 and the output circuit 36 and used for wireless communication with the host server 10, repeater 20, or external equipment. More specifically, for example, the wireless communication circuit 31 is a nurse call (hereinafter also simply referred to as "NC") management system, a patient's biological information monitoring device, a hospital room or bedside goods (drinking water, wheelchair , carts, IV poles, etc.), peripheral equipment (lighting, curtains, televisions, etc. installed in the hospital room), external databases, cloud computers, medical information terminals, medical equipment, or other Sending/receiving signals with a terminal 30 (for example, a terminal 30 used by another patient when there is another patient in the hospital room), etc., via the host server 10 and the repeater 20, or directly with the device I do. The wireless communication circuit 31 is used for communication between the terminal 30 and the host server 10 via a telephone line or a network line, for example, when the terminal 30 is used by a patient at home. As one of biological information monitoring devices, for example, there is a "sleep SCAN ^™ " that monitors sleep and wakefulness of a patient in bed, wake-up (body movement), respiration, heartbeat, and the like of the patient. In this embodiment, a case will be described below in which the wireless communication circuit 31 receives a wake-up signal, a wake-up signal, a respiration signal, and a heartbeat signal from the sleep SCAN ^TM . Note that the wireless communication circuit 31 is not limited to the sleep SCAN ^TM , and may receive signals relating to biological information from other sensing devices such as a wearable terminal worn by the patient.

Conversation switch 32 is connected to input circuit 35 . The conversation switch 32 is operated by the user of the terminal 30 (for example, a patient, a nurse, etc.) when he/she wants to start a conversation with the terminal 30 or when he/she wants to end the conversation with the terminal 30. be. It should be noted that the conversation switch 32 may be eliminated and the conversation start and end operations may be performed by the user's voice operation. In some cases, the terminal 30 automatically starts or ends a conversation according to other input information regardless of whether the conversation switch 32 is operated.

A microphone 33 is connected to the input circuit 35 and used when conversing with the user.

The speaker 34 is connected to the output circuit 36 and used when conversing with the user or when notifying the user of necessary information by voice.

The input circuit 35 is connected to the control circuit 37 . The input circuit 35 executes signal interface processing between the wireless communication circuit 31 , conversation switch 32 , microphone 33 and the like and the control circuit 37 .

The output circuit 36 is connected to the control circuit 37 . The output circuit 36 performs signal interface processing between the wireless communication circuit 31 and the speaker and the like and the control circuit 37 .

A memory 38 is connected to the control circuit 37 . The memory 38 stores various types of input information (for example, patient's personal information, biometric information, conversation information, etc.), conversational sentences (phrases) used when conversing with the patient, or an execution program when assisting the patient. etc. are stored. As conversational sentences, different conversational sentences for each patient may be registered together with general fixed phrases (for example, "Good morning" or "Good night").

The control circuit 37 is composed of, for example, a central processing unit (CPU), and controls the terminal 30 as a whole.

More specifically, the control circuit 37 prioritizes a plurality of conversational sentences based on, for example, information input via the input circuit 35, and selects the content of the conversation with the user. Then, the control circuit 37 executes various kinds of support based on the input information or the result of conversation with the user.

The control circuit 37 has a patient identification function. For example, control circuitry 37 identifies a patient and prioritizes patient-appropriate dialogue. The control circuit 37 also classifies information (personal information, biological information, conversation information, etc.) for each patient and stores it in the memory 38 . Furthermore, the control circuit 37 may access, for example, an external database or the like to download or upload information regarding the patient.

The control circuit 37 may have a learning function based on the content of conversations held in the past and the content of support, and may prioritize conversation sentences and estimate the content of support based on the learning results. good. In addition, the control circuit 37 may have a learning function for recognizing the user's voice, hospital-related terminology. For example, in the case of elderly people, the recognition rate of language recognition software tends to be low, so a learning function may be used to increase the recognition rate.

Further, when the terminal device 30 is installed in, for example, a nursing care robot, the control circuit 37 may control the operation of the robot according to the content of the conversation or support, or may instruct the control system of the robot to operate. You may

Part of the processing performed by the control circuit 37 may be performed by the host server 10 .

Furthermore, the terminal 30 may have a display. For example, the terminal device 30 may input/output information by displaying the content of the conversation on the display unit for a patient who has difficulty in conversation. Further, the terminal device 30 may display patient information on the display section in response to a nurse's request, for example, during an interview.

Furthermore, the terminal 30 may have a nurse call alarm switch.

Furthermore, the terminal 30 may have a video receiving circuit and a camera. For example, when the terminal device 30 corresponds to a plurality of patients, the patients may be identified by face recognition based on image information captured by a camera.

1.3 Example of Flow of Assisting Operation Next, an example of the flow of assisting operation for the user by the assisting system 1 will be described with reference to FIGS. 2 and 3. FIG.

As shown in FIG. 2, first, the control circuit 37 starts a support operation when a signal is input to the terminal device 30 (step S10). More specifically, for example, when the control circuit 37 receives a signal (hereinafter referred to as an “NC signal”) from the nurse call management system indicating that the patient has issued a nurse call, the control circuit 37 performs sleep SCAN. When receiving the patient's awakening signal and getting up signal from the bed from ^{the TM} , when detecting a change in the respiratory signal or heart rate signal received from the sleep SCAN ^TM , when receiving the signal of the conversation switch 32, etc. Start a support operation.

When the control circuit 37 receives an arousal signal, ie, when the patient is awake (step S11_Yes), the control circuit 37 checks whether the patient's breathing is normal based on the respiratory signal. On the other hand, if the patient is not awake (step S11_No), that is, if the patient is sleeping, the control circuit 37 terminates the support operation.

If the patient's breathing is normal (step S12_Yes), the control circuit 37 checks whether the patient's heartbeat is normal based on the heartbeat signal.

If the patient's breathing is not normal (step S12_No) or the patient's heartbeat is not normal (step S13_No), the control circuit 37 checks whether an NC signal has been received and whether a nurse call has been issued. confirm.

When the nurse call has not been issued (step S14_No), the control circuit 37 transmits a signal instructing to issue a nurse call to the management system (step S15).

If a nurse call has been issued (step S14_Yes), or after issuing an instruction to issue a nurse call (step S15), the control circuit 37 notifies the patient that a nurse is being called (step S16). ) to end the support action. Also, at this time, the control circuit 37 notifies, for example, a nurse or the management system that respiration or heartbeat is not normal. That is, the control circuit 37 notifies that it is a nurse call with a relatively high degree of urgency. In the example of FIG. 2, the control circuit 37 confirms breathing and heartbeat when the patient is awake. When detected, the control circuit 37 may, for example, prompt the patient's awakening and instruct the issuing of a nurse call.

If the patient's heartbeat is normal (step S13_Yes), the control circuit 37 estimates the necessary assistance for the patient. More specifically, the control circuit 37 controls the frequency and timing of the nurse's patrol of each hospital room, the contents of the nurse's treatment (response to sudden changes in condition, assistance with excretion, preparation of wheelchairs, preparation of drinking water, etc.). , the state of peripheral devices (e.g., lights, curtains, or television), the state of other patients (e.g., whether a patient in the same room is asleep or awake), or the values of various sensors (wake signals, Get up signal, breathing signal, heartbeat signal, etc.), etc.), etc., to determine the details of necessary support (for example, responding to sudden changes in condition, assisting excretion, supplying drinking water, controlling peripheral devices, or being a conversation partner, etc.) Infer.

The control circuit 37 determines whether or not to have a conversation with the patient when it is difficult to guess the support (step S17_No).

If the control circuit 37 does not talk with the patient (step S18_No), the support operation is terminated. For example, a patient may wake up in the middle of the night and still fall asleep. In such a case, the control circuit 37 may determine from time to avoid unnecessary calls to the patient.

When conversing with the patient (step S18_Yes), the control circuit 37 prioritizes a plurality of conversation sentences stored in the memory 38 based on the input information (step S19), and determines the contents of the conversation with the patient. to decide. More specifically, a high-priority conversation sentence is determined from the time when the patient woke up, the contents of past conversations and support, and the patient's state (wake-up signal, wake-up signal, breathing signal, heartbeat signal, etc.), etc. . For example, if there is a high possibility that drinking water will be requested after awakening based on past conversation results, the priority of the conversation sentence confirming whether drinking water is necessary is increased. In addition, for example, if the patient is getting up and moving to the edge of the bed, if there is a high possibility that the patient is going to urinate based on the time of day or the results of the excretion sensor, etc., nurse assistance, wheelchairs or IV poles should be arranged. Prioritize conversation sentences to check if they are necessary. Note that the control circuit 37 may determine the conversation sentence or volume based on the time zone, the conditions of other patients in the same hospital room, and the like. More specifically, for example, when it is confirmed that the other patient is asleep by accessing another terminal 30, the control circuit 37 selects a conversation prompting the patient to move out of the patient's room. You can also set the conversation volume to low.

As shown in FIG. 3, the terminal 30 has a conversation with the patient based on the prioritized sentences (step S20).

The control circuit 37 confirms the contents of the conversation (step S21).

If the content of the conversation is unclear (step S22_Yes), that is, if the conversation cannot be heard, the control circuit 37 returns to step S20 to converse with the patient again to reconfirm the content of the conversation.

When the content of the conversation is clear (step S22_No), that is, when the conversation is audible, the control circuit 37 determines whether or not to support the patient based on the content of the conversation.

The control circuit 37 terminates the support operation when the patient indicates that support is unnecessary based on the content of the conversation (step S23_Yes).

If the patient does not indicate that support is not required (step S23_No), that is, if the patient requires support, the control circuit 37 determines the content of support (step S24), and then determines the urgency of support (step S25). For example, if the patient is unwell, the urgency is relatively high, and if the patient needs someone to talk to, the urgency is relatively low.

The control circuit 37 provides support according to the content of the support and the degree of urgency of the support (step S26). More specifically, for example, when a nurse's assistance is required, the control circuit 37 reports the details of the assistance and the degree of urgency to the nurse.

For example, when a plurality of patients make a nurse call, the nurse may prioritize patient responses based on the results reported by the support system 1 . Also, for example, if the support system 1 can communicate with a system that organizes the nurse's patrol course, frequency, etc., the organization system reorganizes the patrol course and frequency based on the information from the support system 1. may That is, based on the information from the support system 1, the nurse's work flow line may be reviewed.

Further, when the nurse's support is unnecessary, the support system 1, for example, notifies the nurse that the support is unnecessary, and implements the necessary support. For example, when automatic transportation of a wheelchair, cart, IV pole, etc. is required, the support system 1 transmits a control signal to the automatic transportation device to operate the automatic transportation device. For example, when drinking water is required, the support system 1 sends a control signal to the automatic conveying device for drinking water to cause the drinking water to be conveyed. For example, when it is necessary to operate lighting, curtains, televisions, etc., the support system 1 sends control signals to these devices. For example, if the patient needs someone to talk to, the terminal 30 becomes the patient's person to talk to.

In addition, for example, when the user is a nurse and needs patient information for questioning, the support system 1 reports the patient information stored in the memory 38 by voice or by wireless communication. It is provided to medical information terminals, etc. carried by nurses.

When the support ends, the support system 1 ends the support operation.

1.4 Effects According to the Present Embodiment With the configuration according to the present embodiment, the support system 1 includes the terminal device 30, and the terminal device 30 is used to determine the condition of the patient (user), the content of the request, and the degree of urgency of the request. to help patients. As a result, it is possible to reduce the burden on nurses (respondents) who deal with patients, and improve work efficiency of the nurses. This effect will be described in detail below.

For example, in a hospital, when a nurse calls from a patient, the nurse goes to the patient's room and responds to the patient's request. However, for example, in a time period when there are few nurses on standby, such as at night, if nurse calls occur frequently, there is a high possibility that nurses will not be able to respond to patients immediately because there are not enough nurses.

In addition, there are a wide variety of requests from patients, ranging from those with a relatively high degree of urgency, such as a sudden change in condition, to those with a relatively low degree of urgency, such as a request for water. Furthermore, although some requests from patients can be handled by non-nurses, nurses also respond to such requests, so the burden on nurses is relatively heavy.

Also, the nurse may go to the patient once, check the patient's condition and needs, and then return to get the item the patient requested (e.g. drinking water, wheelchair, cart, or IV pole). . For this reason, it takes time to treat one patient, and the work efficiency of nurses may deteriorate.

Furthermore, when a plurality of patients call nurses at the same time, nurses cannot prioritize tasks unless they can confirm the conditions and requests of each patient.

On the other hand, with the configuration according to the present embodiment, the support system 1, for example, when an NC signal related to a nurse call or a patient's biological information is input, through these input information and conversation with the patient Be able to confirm the content of necessary support and provide support to the patient. For example, the support system 1 can transmit information about the patient's condition and the degree of urgency to the nurse in response to a request with a high degree of urgency, such as a sudden change in the patient's condition. As a result, the nurse can, for example, prepare items necessary for the treatment in advance and go to the hospital room, and can perform the treatment efficiently. In addition, the nurse can prioritize tasks based on information from the support system 1 .

In addition, for example, the support system 1 can perform a part of support instead of a nurse, such as transportation of drinking water or the like or operation of peripheral devices. As a result, the chances of treatment by nurses can be reduced, and the nurse's burden can be reduced.

Furthermore, with the configuration according to the present embodiment, the support system 1 prioritizes a plurality of conversations based on past conversations and support content, input information, etc., and based on the results, the patient and the patient. You can carry on a conversation. This allows the patient to communicate the request to the support system 1 more quickly. Patients are also less stressed by unnecessary conversations.

In this embodiment, the case of using the support system 1 in a hospital has been described, but the same applies to the case where the support system 1 is used by, for example, a person requiring care in a nursing facility or a patient at home. It is only necessary that the content of support and conversational sentences according to the use situation are registered in advance in the support system 1 .

2. 2nd Embodiment Next, 2nd Embodiment is described. In the second embodiment, five specific examples of assistance operations by the assistance system 1 are shown. In the following, the points different from the first embodiment will be mainly described.

2.1 First Example First, a first example will be described. In the first example, a case where a nurse uses the support system 1 during an interview will be described.

The terminal 30 according to the first example has a function of recognizing a nurse. More specifically, for example, the terminal 30 may have an inquiry button that, when pressed, shifts to an inquiry mode for providing patient information. It may have a function of recognizing a nurse by image information or the like from a camera provided in the device and shifting to an inquiry mode.

Next, the flow of support operation will be described.

After shifting to the medical interview mode, the terminal device 30 provides the nurse with, for example, the patient's information (for example, information on the sleep time of the previous day, breathing during sleep, heartbeat, frequency of excretion, etc.) to the nurse at the nurse's request. do. From the patient information provided from the terminal 30, the nurse obtains information that cannot be obtained from the conversation with the patient.

Further, for example, after shifting to the inquiry mode, the terminal 30 proceeds with the conversation with the patient based on instructions from the nurse. When interviewing a patient, the nurse converses with the patient to confirm changes in the patient's physical condition. At this time, the nurse may talk with the patient through the terminal 30 in order to ease the patient's tension and facilitate conversation.

2.2 Second Example Next, a second example will be described. In the second example, the case where the terminal device 30 prompts a sleeping patient to excrete will be described.

The terminal device 30, for example, calls out to the sleeping patient in response to an input signal from an excretion sensor attached to the patient, time, or the like, and urges the patient to go to the bathroom.

2.3 Third Example Next, a third example will be described. A third example describes a case where a patient uses the terminal 30 to perform speech disorder rehabilitation.

The terminal device 30 according to the third example has, for example, an image recognition function. More specifically, the terminal device 30 includes a camera and has a function of identifying a card used for rehabilitation of speech disorders with the camera. The terminal 30 also has a rehabilitation mode for assisting patient rehabilitation.

Next, the flow of support operation will be described.

When the conversation switch 32 is operated by the patient, the terminal 30 starts talking with the patient and shifts to the rehabilitation mode according to the patient's request.

For example, in the rehabilitation mode, when the patient pronounces the name of an object drawn on the card, the terminal 30 recognizes the card seen by the camera and determines whether the name pronounced by the patient is correct or incorrect. And if the answer is incorrect or the pronunciation is unclear, voice support prompts the patient to pronounce it correctly. Also, for example, the terminal device 30 summarizes the results of rehabilitation. For example, the terminal 30 may be configured so that the recovery status of the patient can be confirmed by comparing with past rehabilitation results.

2.4 Fourth Example Next, a fourth example will be described. A fourth example describes a case where the terminal 30 analyzes the patient's emotion through conversation with the patient.

The terminal 30 analyzes the patient's emotional ups and downs based on conversational responses, volume of voice data, speed of conversation, and the like. As a result, the terminal 30 may prioritize conversations so as to stabilize the mental state of the patient.

2.5 Fifth Example Next, a fifth example will be described. A fifth example describes a case where the support system 1 is used in home care, home care, and the like.

For example, in home care, when the terminal 30 receives the patient's biological information from a monitoring device such as a sleep SCAN ^TM and detects a change in the signal, or detects a change in the patient's response to conversation, The patient may be prompted to contact the hospital, or terminal 30 may contact the hospital directly. The terminal 30 may also prompt the patient to take medicine, sleep, rehabilitate, excrete, or the like at a predetermined time.

2.6 Effect of this Embodiment With the configuration of this embodiment, the same effect as that of the first embodiment can be obtained.

Furthermore, with the configuration according to the first example of the present embodiment, the support system 1 can provide the nurse with more detailed information about the patient than the information obtained by the nurse talking with the patient. As a result, the nurse can more effectively manage the physical condition of the patient.

Furthermore, with the configuration according to the second example of the present embodiment, the support system 1 can perform necessary calls to the sleeping patient. This makes it less likely that, for example, the patient will fail to urinate or the like.

Furthermore, with the configuration according to the third example of the present embodiment, the support system 1 can support patient rehabilitation. For example, the support system 1 can replace part of the rehabilitation for speech disorders that required the assistance of a nurse, physical therapist, or the like. This reduces the burden on nurses, physical therapists, and the like. Furthermore, the patient can perform rehabilitation more effectively according to his or her physical condition and mood.

Furthermore, with the configuration according to the fourth example of the present embodiment, the support system 1 can analyze the emotional ups and downs of the patient through conversation. This allows the nurse to grasp the mental state of the patient.

Furthermore, with the configuration according to the fifth example of the present embodiment, the support system 1 can detect abnormalities of at-home patients (or at-home caregivers, etc.) and perform necessary calls to the at-home patients. .

3. 3rd Embodiment Next, 3rd Embodiment is described. In addition, in the third embodiment, for example, a case where one terminal 30 serves a plurality of patients in a hospital room will be described. In the following, the points different from the first embodiment will be mainly described.

3.1 Example of Flow of Supporting Action An example of the flow of supporting action for the user by the support system 1 will be described with reference to FIG.

As shown in FIG. 5, control circuit 37 determines whether or not to provide assistance to a patient (step S30). More specifically, the need for support is determined according to the flow from step S10 to step S24 described in FIGS. 3 and 4 of the first embodiment.

If it is determined to provide support (step S31_Yes), the control circuit 37 checks the status of other patients and determines the content and method of support accordingly (step S32).

For example, control circuit 37 determines how to communicate with a patient depending on whether other patients are asleep. More specifically, for example, when another patient is asleep, the control circuit 37 may set the volume to be lower than normal to have a conversation with the patient. For example, if the terminal 30 has a directional speaker, the control circuit 37 may use the directional speaker for conversation. For example, if the terminal device 30 is mounted on a robot, the control circuit 37 may convey the contents of the conversation by gestures (movements) of the robot. For example, if the terminal 30 has a display section, the control circuit 37 may display the contents of the conversation on the display section instead of the conversation.

Also, for example, the control circuit 37 grasps the location of other patients and determines the support method according to the location. More specifically, for example, when another patient is blocking the passage when the patient goes to the bathroom, the control circuit 37 may ask the other patient to open the passage. Further, for example, when looking for another patient, the control circuit 37 may say to the patient, "Mr. XX is calling."

Further, for example, when requests are generated from a plurality of patients, the control circuit 37 grasps those requests and determines a support method according to the content of the requests. More specifically, for example, if the requests of a plurality of patients in the hospital room can be resolved by collective work, the control circuit 37 may notify the nurse of that effect. For example, if there is a request for diaper change and transportation of drinking water, the nurse can complete the support in one visit if both preparations are made in advance and the nurse goes to the hospital room.

After determining the support method in step S32, the control circuit 37 determines the degree of urgency of the support content for each patient (step S33).

The control circuit 37 supports each patient in descending order of urgency (step S34). At that time, the control circuit 37 simultaneously supports requests that can be executed in parallel.

More specifically, for example, when it is necessary to call a nurse for a plurality of patients, the control circuit 37 may issue a single nurse call notification to that effect. For example, if multiple patients require transportation of drinking water, wheelchairs, carts, IV poles, etc., the control circuitry 37 may communicate to the automated transport device to make the arrangements together. For example, if multiple patients need someone to talk to, control circuit 37 may converse with multiple patients. For example, in an interview with a nurse, the control circuit 37 may collectively report information on each patient to the nurse. For example, when multiple patients request operation of peripheral devices, the control circuit 37 may simultaneously operate lights, curtains, televisions, or the like.

The control circuit 37 confirms whether each support has ended. Then, if each support has not ended (step S35_No), the control circuit 37 returns to step S32.

More specifically, when there is an additional request, the control circuit 37 confirms whether or not the past assistance has ended, and then returns to step S32 to determine the content of assistance and the method of assistance. For example, when a nurse has already been called for other support, the control circuit 37 may inform the nurse of this fact without issuing a new nurse call.

If each support has ended (step S35_Yes), the control circuit 37 ends the support operation.

In addition, although the case where one terminal device 30 is arranged in the hospital room has been described in the present embodiment, one terminal device 30 may be provided for each patient. In this case, for example, the host server 10 may check the situation of other patients and determine the support method, or may perform processing such as judging the degree of urgency of each request.

3.2 Effects of this Embodiment With the configuration of this embodiment, the same effects as those of the first and second embodiments can be obtained.

Furthermore, with the configuration according to this embodiment, the support system 1 can determine the content of support, the method of support, and the degree of urgency according to the situation of other patients. Furthermore, the support system 1 can collectively support a plurality of requests. This allows nurses to respond to requests in order of urgency. Additionally, nurses can process multiple requests in batches. Therefore, the work efficiency of nurses can be improved.

4. Modifications, etc. The embodiments are not limited to the forms described above, and various modifications are possible.

For example, the control circuit 37 may visualize the urgency of the patient's request using some index and contact the nurse.

Furthermore, the control circuit 37 may determine the physical condition of the patient upon awakening, for example, based on a signal that can be acquired from the sleep SCAN ^TM , and report the determination result to the nurse together.

In addition, the control circuit 37 may have a learning function for information such as the frequency of arousals or the status of vitals (breathing, heartbeat, etc.), and based on the results of this learning function, the control circuit 37 may: You may make it determine the presence or absence of conversation with a patient.

Furthermore, the control circuit 37 may learn the smoothness difference between the contents of the conversation and the responses, and automatically change the priority of the conversation sentence.

It should be noted that the present invention is not limited to the above-described embodiments, and can be variously modified in the implementation stage without departing from the gist of the present invention. Further, each embodiment may be implemented in combination as appropriate, in which case the combined effect can be obtained. Furthermore, various inventions are included in the above embodiments, and various inventions can be extracted by combinations selected from a plurality of disclosed constituent elements. For example, even if some constituent elements are deleted from all the constituent elements shown in the embodiments, if the problem can be solved and effects can be obtained, the configuration with the constituent elements deleted can be extracted as an invention.

Reference Signs List 1 support system 10 host server 20 repeater 30 terminal 31 wireless communication circuit 32 conversation switch 33 microphone 34 speaker 35 input circuit 36 output circuit 37 ... control circuit, 38 ... memory.

Claims (3)

a host server;
A support system comprising a terminal capable of communicating with the host server,
a first user and a second user's arousal signal, respiratory signal, and heartbeat signal are input to the terminal;
The support system includes:
determining whether or not support is required for the first user when the arousal signal of the first user is received;
determining a first support content and a first support method for the first user according to the situation of the second user when determining the support for the first user;
When it is determined that the first support content for the first user and the second support content for the second user can be supported collectively, the first support content and the second support content are collectively provided. Assist,
support system. The support system determines that when the second user is asleep, the volume is set lower than when the second user is awake to have a conversation with the first user.
2. The assistance system of claim 1. The support system grasps the location of the second user, and determines the second support content for the second user to be executed when the first support content is executed according to the location.
3. The support system according to claim 1 or claim 2.

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