JP7272771B2 - Server communication method, server, server program, information processing device communication method, information processing device, information processing device program - Google Patents

Description

The present disclosure relates to a method of communicating information to an information processing device in a server.

In recent years, there have been an increasing number of opportunities to interact and conduct transactions between customers and service providers via messaging services. Patent Literature 1 discloses an information providing system that enables communication between a customer and a store using chat.

Japanese Patent Application Laid-Open No. 2001-344510

According to the first aspect of the present invention, a program executed by a server receives first information including user information from a user terminal by a communication unit, transmitting the first information to the information processing device by the communication unit; and transmitting evaluation information regarding the transaction based on the information regarding the user and the information regarding the company to the information processing device by the communication unit, and the evaluation information is , containing information about the user's rating.
According to the second aspect of the present invention, the server receives first information including user information from the user's terminal, and transmits the first information to the information processing device of the candidate company that conducts transactions with the user. and a control unit for controlling transmission of evaluation information regarding a transaction to an information processing device by a communication unit based on information regarding a user and information regarding a company, and the evaluation information includes information regarding an evaluation of the user.
According to a third aspect of the present invention, an information processing method for a server includes: receiving first information including user information from a user terminal by a communication unit; transmitting the first information by the communication unit; and transmitting evaluation information about the transaction to the information processing device by the communication unit based on the information about the user and the information about the company, and the evaluation information is sent to the user. Contains information about ratings.
According to the fourth aspect of the present invention, a program executed by an information processing device of a company that transmits and receives information to and from a server transmits first information including user information sent from a user's terminal to the information processing device from the server. receiving by the communication unit; receiving by the communication unit evaluation information regarding transactions between the user and the company based on the information about the user and the information about the company; first information; and the evaluation information. Displaying on the display unit of the processing device is performed by the information processing device , and the evaluation information includes information regarding evaluation by the user.
According to the fifth aspect of the present invention, an information processing apparatus of a company that transmits and receives information to and from a server receives from the server first information including user information sent from the user's terminal, and a control unit configured to display the first information and the evaluation information on the display unit, wherein the evaluation information is provided to the user. Contains information about ratings.
According to a sixth aspect of the present invention, there is provided an information processing method for an information processing apparatus of a company that transmits and receives information to and from a server, wherein first information including user information sent from a user's terminal is transmitted from the server to the information processing apparatus . receiving by the communication unit of; receiving by the communication unit evaluation information regarding transactions between the user and the company based on the information about the user and the information about the company from the server; the first information; and the evaluation information and displaying on the display unit of the information processing device , and the evaluation information includes information regarding evaluation of the user.

1 is a diagram showing a configuration of a communication system in one aspect of an embodiment; FIG. FIG. 4 is a conceptual data diagram showing a configuration example of user information; FIG. 4 is a conceptual data diagram showing a configuration example of request information; FIG. 4 is a data conceptual diagram showing a configuration example of request information with details disclosed. FIG. 4 is a sequence diagram showing an example of exchanges between devices in a communication system until an estimate is sent to a terminal; FIG. 6 is a flow chart showing an operation example of a terminal that realizes the exchange in FIG. 5; FIG. FIG. 6 is a flowchart showing an operation example of a server that realizes the exchange in FIG. 5; FIG. FIG. 6 is a flowchart showing an operation example of a company server that implements the exchange in FIG. 5; FIG. (a) is a screen diagram of a terminal showing an example when the terminal requests an estimate. (b) is a screen view of a terminal showing an example of a talk room with a server; (c) is a screen diagram of a terminal showing an example in which a list of talk rooms is displayed. (a) is a terminal screen diagram showing an example of a talk room with a company server. (b) is a screen view of a terminal showing an example of a talk room with a server; (c) is a screen view of a terminal showing a list of chat rooms from which some chat rooms have been deleted. (a) is a screen diagram of a terminal showing an example of a rich menu. (b) is a screen view of a terminal showing an example of a transaction with a company server using an image for negotiation; (a) is an example of a screen showing a state of a chat room with a server, and is a screen diagram showing an example of evaluation by a person in charge. (b) is a screen diagram showing an example of a case where recommended companies are shown to the user. 4 is a sequence diagram showing an example of exchanges between devices in the communication system until a privilege is transmitted to the terminal; FIG. FIG. 14 is a flowchart showing an operation example of a server that implements the exchange in FIG. 13; FIG. FIG. 14 is a flow chart showing an operation example of a terminal that implements the exchange in FIG. 13; FIG. 4A and 4B are screen diagrams of a terminal showing an example of transmitting billing amount information from the terminal to the server; FIG. 4 is a flowchart showing another operation example when the server transmits an estimate to the terminal; FIG. 10 is a screen diagram of a terminal showing an example of collectively transmitting estimates from the server to the terminal; The figure which shows the example of the request information in which the recommended user was shown. FIG. 10 is a screen diagram showing an example of a talk room in which recommended users are displayed; Data conceptual diagram showing a configuration example of corporate information. FIG. 4 is a sequence diagram showing an example of exchanges when the server matches users and companies; 4 is a flow chart showing an operation example when matching a server user and a company. (a) and (b) are image diagrams for showing an example of the relationship between two requests when performing matching. 8A and 8B are screen diagrams of a company server showing an example of recommending a specific user when a request is made from the server to the company server; FIG. (a) is a block diagram showing another configuration example of a terminal, (b) is a block diagram showing another configuration example of a server, and (c) is a block diagram showing another configuration example of a company server.

<Compliance with legal matters>
Note that the disclosure provided herein is subject to compliance with the legal requirements of the implementing country required for the practice of this disclosure, such as confidentiality of communications.

An embodiment for implementing a display method for displaying evaluations of business partners by a terminal according to the present disclosure will be described with reference to the drawings.

<System configuration>
FIG. 1 shows the configuration of a communication system 1 according to one embodiment of the present disclosure. As disclosed in FIG. 1 , in communication system 1 , server 10 , terminals 20 (terminals 20 A, 20 B, and 20 C), and company server 40 are connected via network 30 . The server 10 provides the terminal 20 owned by the user via the network 30 with a service for realizing transmission and reception of messages between the terminals 20 (which may include the company server 40). Note that the number of terminals 20 connected to the network 30 is not limited.

The network 30 serves to connect one or more terminals 20 and one or more servers 10 . That is, the network 30 means a communication network that provides a connection path so that the terminal 20 can transmit and receive data after connecting to the server 10 .

One or more portions of network 30 may or may not be wired or wireless networks. Network 30 may include, by way of example and not limitation, an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), a wireless LAN (wireless LAN), wide area network (WAN), wireless WAN (WWAN), metropolitan area network (MAN), part of the Internet, public switched telephone network (Public Part of Switched Telephone Network (PSTN), mobile phone network, ISDN (integrated service digital networks), wireless LAN, LTE (long term evolution), CDMA (code division multiple access), Bluetooth (registered trademark), satellite communication, etc., or a combination of two or more thereof. Network 30 may include one or more networks 30 .

The terminal 20 (terminal 20A, terminal 20B, terminal 20C) may be any information processing terminal capable of realizing the functions described in each embodiment. Terminal 20 includes, by way of example and not limitation, smart phones, mobile phones (feature phones), computers (including but not limited to desktops, laptops, tablets, etc.), media computer platforms (including but not limited to cable, satellite set top boxes, digital video recorders), handheld computing devices (including but not limited to PDAs (personal digital assistants), email clients, etc.), wearable devices (glasses, watches, etc.), or other types of computers , or including communication platforms. Also, the terminal 20 may be expressed as an information processing terminal.

Terminal 20A, terminal 20B, and terminal 20C basically have the same configuration, so terminal 20 will be described below. Further, as necessary, the terminal used by the user X is expressed as a terminal 20X, and the user information for a predetermined service associated with the user X or the terminal 20X is expressed as user information X. The user information is user information associated with an account used by the user in a predetermined service. User information includes, by way of example and not limitation, user's name, user's icon image, user's age, user's gender, user's address, user's hobbies, entered by the user or provided by a given service It may include information associated with the user, such as preferences, user identifiers, etc., and may or may not be any one or combination of these.

The server 10 has a function of providing a predetermined service to the terminal 20 . The server 10 may be any information processing device capable of realizing the functions described in each embodiment. Server 10 includes, by way of example and without limitation, server devices, computers (including but not limited to desktops, laptops, tablets, etc.), media computer platforms (including but not limited to cable, satellite set-top boxes, digital video recorders, etc.). ), handheld computing devices (eg, without limitation, PDAs, email clients, etc.), or other types of computers or communication platforms. Also, the server 10 may be expressed as an information processing device. If there is no need to distinguish between the server 10 and the terminal 20, the server 10 and the terminal 20 may or may not be represented as information processing devices.

<Hardware (HW) configuration>
The HW configuration of each device included in the communication system 1 will be described with reference to FIG.

(1) Terminal hardware configuration

The terminal 20 includes a control unit 21 (CPU: central processing unit (central processing unit)), a storage unit 28, a communication I/F 22 (interface), an input/output unit 23, a display unit 24, a microphone 233, a speaker 232, and a camera 234. Prepare. Each component of the HW of terminal 20 is interconnected via bus B, by way of example and not limitation. Note that the HW configuration of the terminal 20 does not necessarily include all components. By way of example and not limitation, terminal 20 may or may not be configured to detach individual components, or multiple components, such as microphone 233 and camera 234 .

Communication I/F 22 transmits and receives various data via network 30 . The communication may be performed by wire or wirelessly, and any communication protocol may be used as long as mutual communication can be performed. Communication I/F 22 has a function of executing communication with server 10 via network 30 . Communication I/F 22 transmits various data to server 10 according to instructions from control unit 21 . The communication I/F 22 also receives various data transmitted from the server 10 and transmits the data to the control unit 21 . Also, the communication I/F 22 may be simply referred to as a communication section. Moreover, when the communication I/F 22 is configured by a physically structured circuit, it may be expressed as a communication circuit. The communication I/F 22 may or may not have the function of communicating with the company server 40 via the network 30 .

Input/output unit 23 includes a device for inputting various operations to terminal 20 and a device for outputting processing results processed by terminal 20 . In the input/output unit 23, the input unit and the output unit may be integrated, the input unit and the output unit may be separated, or not.

The input unit is implemented by any one or a combination of all kinds of devices that can receive input from the user and transmit information related to the input to the control unit 21 . The input unit includes, but is not limited to, a touch panel 231, a touch display, hardware keys such as a keyboard, a pointing device such as a mouse, a camera 234 (operation input via moving images), and a microphone 233 (operation input by voice). including.

The output unit is implemented by any one or a combination of all types of devices capable of outputting processing results processed by the control unit 21 . The output unit includes, as non-limiting examples, a touch panel, a touch display, a speaker 232 (audio output), a lens (non-limiting examples include 3D (three dimensions) output and hologram output), a printer, and the like.

The display unit 24 is realized by any one or a combination of all kinds of devices capable of displaying according to the display data written to the frame buffer. The display unit 24 includes, as non-limiting examples, a touch panel, a touch display, a monitor (non-limiting examples include a liquid crystal display and an OELD (organic electroluminescence display)), a head mounted display (HDM: Head Mounted Display), projection mapping, and a hologram. , including devices capable of displaying images, text information, etc. in air (which may or may not be a vacuum). Note that these display units 24 may or may not be capable of displaying display data in 3D.

When the input/output unit 23 is a touch panel, the input/output unit 23 and the display unit 24 may be arranged to face each other with substantially the same size and shape.

The control unit 21 comprises, by way of example and not limitation, a data processing device that is physically structured to carry out the functions implemented by the code or instructions contained within the program. It is realized by Therefore, the control unit 21 may or may not be expressed as a control circuit.

The control unit 21 includes, as non-limiting examples, a central processing unit (CPU), a microprocessor, a processor core, a multiprocessor, an ASIC (application-specific integrated circuit), an FPGA (field programmable gate array).

The storage unit 28 has a function of storing various programs and various data required for the terminal 20 to operate. The storage unit 28 includes, as non-limiting examples, various storage media such as HDD (hard disk drive), SSD (solid state drive), flash memory, RAM (random access memory), ROM (read only memory). Also, the storage unit 28 may or may not be expressed as a memory.

The terminal 20 stores the program P in the storage unit 28 and executes the program P so that the control unit 21 executes processing as each unit included in the control unit 21 . That is, the program P stored in the storage unit 28 causes the terminal 20 to implement each function executed by the control unit 21 . Also, this program P may or may not be expressed as a program module.

A microphone 233 is used to input voice data. The speaker 232 is used to output audio data. Camera 234 is used to acquire moving image data.

(2) Server hardware configuration
The server 10 includes a control section 11 (CPU), a storage section 15 , a communication I/F 14 (interface), an input/output section 12 and a display section 13 . Each component of the HW of the server 10 is interconnected via a bus B, by way of example and not limitation. It should be noted that the HW of the server 10 does not have to include all the constituent elements as the configuration of the HW of the server 10 . As an example and not a limitation, the HW of the server 10 may or may not be configured such that the display unit 13 is removed.

The control unit 11 comprises, by way of example and not limitation, a data processing device that is physically structured to carry out the functions implemented by the code or instructions contained within the program. It is realized by

The control unit 11 is typically a central processing unit (CPU), and may or may not be a microprocessor, processor core, multiprocessor, ASIC, or FPGA. In the present disclosure, the controller 11 is not limited to these.

The storage unit 15 has a function of storing various programs and various data necessary for the operation of the server 10 . The storage unit 15 is realized by various storage media such as HDD, SSD, and flash memory. However, in the present disclosure, the storage unit 15 is not limited to these. Also, the storage unit 15 may or may not be expressed as a memory.

Communication I/F 14 transmits and receives various data via network 30 . The communication may be performed by wire or wirelessly, and any communication protocol may be used as long as mutual communication can be performed. Communication I/F 14 has a function of executing communication with terminal 20 and company server 40 via network 30 . Communication I/F 14 transmits various data to terminal 20 or company server 40 according to instructions from control unit 11 . Also, the communication I/F 14 receives various data transmitted from the terminal 20 or the company server 40 and transmits the data to the control unit 11 . Also, the communication I/F 14 may be simply referred to as a communication unit. Moreover, when the communication I/F 14 is configured by a physically structured circuit, it may be expressed as a communication circuit.

The input/output unit 12 is realized by a device for inputting various operations to the server 10 . The input/output unit 12 is implemented by any one or a combination of all types of devices that can receive input from the user and transmit information related to the input to the control unit 11 . The input/output unit 12 is implemented by hardware keys typically represented by a keyboard and a pointing device such as a mouse. Note that the input/output unit 12 may or may not include a touch panel, a camera (operation input via moving images), and a microphone (operation input by voice) as non-limiting examples. However, in the present disclosure, the input/output unit 12 is not limited to these.

The display unit 13 is typically realized by a monitor (as a non-limiting example, a liquid crystal display or an OELD (organic electroluminescence display)). Note that the display unit 13 may or may not be a head mounted display (HDM) or the like. Note that these display units 13 may or may not be capable of displaying display data in 3D. However, in the present disclosure, the display unit 13 is not limited to these.
The server 10 stores the program P in the storage unit 15 and executes the program P so that the control unit 11 executes processing as each unit included in the control unit 11 . That is, the program P stored in the storage unit 15 causes the server 10 to implement each function executed by the control unit 11 . This program P may or may not be expressed as a program module.

The company server 40 includes a control unit 41 (CPU), a storage unit 45, a communication I/F 44 (interface), an input/output unit 42, and a display unit 43. Each component of the HW of enterprise server 40 is interconnected via bus B, by way of example and not limitation. It should be noted that the HW of the company server 40 does not have to include all components as the HW configuration of the company server 40 . As an example and not a limitation, the HW of the company server 40 may or may not be configured such that the display unit 43 is removed.

Control unit 41 comprises physically structured circuitry for performing functions implemented by code or instructions contained within a program, and is, by way of example and not limitation, a data processing device built into hardware. It is realized by

The control unit 41 is typically a central processing unit (CPU), and may or may not be a microprocessor, processor core, multiprocessor, ASIC, or FPGA. In the present disclosure, the controller 41 is not limited to these.

The storage unit 45 has a function of storing various programs and various data required for the operation of the company server 40 . The storage unit 45 is realized by various storage media such as HDD, SSD, and flash memory. However, in the present disclosure, the storage unit 45 is not limited to these. Also, the storage unit 45 may or may not be expressed as a memory.

Communication I/F 44 transmits and receives various data via network 30 . The communication may be performed by wire or wirelessly, and any communication protocol may be used as long as mutual communication can be performed. Communication I/F 44 has a function of executing communication with server 10 via network 30 . Communication I/F 44 transmits various data to server 10 according to instructions from control unit 41 . Also, the communication I/F 44 receives various data transmitted from the server 10 and transmits the data to the control unit 41 . Moreover, communication I/F44 may only be expressed as a communication part. Moreover, when communication I/F44 is comprised by the circuit structured physically, it may express as a communication circuit. Communication I/F 44 may or may not have the function of communicating with terminal 20 via network 30 .

The input/output unit 42 is realized by a device for inputting various operations to the company server 40 . The input/output unit 42 is implemented by any one or a combination of all types of devices that can receive input from the user and transmit information related to the input to the control unit 41 . The input/output unit 42 is realized by hardware keys typically represented by a keyboard and a pointing device such as a mouse. Note that the input/output unit 42 may or may not include, as non-limiting examples, a touch panel, a camera (operation input via moving images), and a microphone (operation input by voice). However, in the present disclosure, the input/output unit 42 is not limited to these.

The display unit 43 is typically realized by a monitor (as a non-limiting example, a liquid crystal display unit or an OELD (organic electroluminescence display)). The display unit 43 may or may not be a head-mounted display (HDM) or the like. Note that these display units 43 may or may not be capable of displaying display data in 3D. However, in the present disclosure, the display unit 43 is not limited to these.

Each embodiment of the present disclosure will be described as being implemented by the CPU of the terminal 20, server 10, or company server 40 executing the program P.

Note that the control unit 21 of the terminal 20, the control unit 11 of the server 10, or the control unit 41 of the enterprise server 40 includes not only a CPU having a control circuit, but also an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Each process may or may not be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit. Also, these circuits may be realized by one or more integrated circuits, and the plurality of processes shown in each embodiment may or may not be realized by one integrated circuit. LSIs are also called VLSIs, super LSIs, ultra LSIs, etc., depending on the degree of integration. Therefore, the control unit 21 may or may not be expressed as a control circuit.

In addition, the program P of each embodiment of the present disclosure (as a non-limiting example, a software program, a computer program, or a program module) may be provided in a state stored in a computer-readable storage medium. , does not have to be. The storage medium can store the program P in a "non-transitory tangible medium". Also, the program P may or may not be for realizing part of the functions of each embodiment of the present disclosure. Furthermore, the function of each embodiment of the present disclosure may be implemented in combination with a program P already recorded in a storage medium, that is, a so-called difference file (difference program), or not.

The storage medium may be one or more semiconductor-based or other integrated circuits (ICs) (such as, without limitation, field programmable gate arrays (FPGAs) or application specific ICs (ASICs)), hard Disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic tape, solid state It may include a drive (SSD), RAM drive, secure digital card or drive, any other suitable storage medium, or any suitable combination of two or more thereof. Storage media may, where appropriate, be volatile, nonvolatile, or a combination of volatile and nonvolatile. Note that the storage medium is not limited to these examples, and any device or medium that can store the program P may be used. Also, the storage medium may or may not be expressed as memory.

The server 10, the terminal 20, or the company server 40 reads the program P stored in the storage medium and executes the read program P, thereby realizing the functions of the plurality of functional units shown in each embodiment. can.

In addition, the program PDD of the present disclosure may be provided to the server 10, the terminal 20, or the company server 40 via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program, It does not have to be. The server 10, the terminal 20, or the company server 40 implements the functions of the plurality of functional units shown in each embodiment by executing a program P downloaded via the Internet or the like, for example and not limitation.

Embodiments of the present disclosure may also be implemented in the form of a data signal embedded in a carrier wave in which program P is embodied by electronic transmission.
At least part of the processing in the server 10, terminal 20, or company server 40 may or may not be realized by cloud computing configured by one or more computers.
At least part of the processing in the terminal 20 may or may not be performed by the server 10 . In this case, the server 10 may or may not perform at least part of the processing of the functional units of the control unit 21 of the terminal 20 .
At least part of the processing in the server 10 may or may not be performed by the terminal 20 . In this case, the terminal 20 may or may not perform at least part of the processing of the functional units of the control unit 11 of the server 10 .
Unless explicitly mentioned, the configuration of determination in the embodiments of the present disclosure is not essential, and predetermined processing is performed when the determination condition is satisfied, or predetermined processing is performed when the determination condition is not satisfied. may or may not.

It should be noted that the programs of the present disclosure are not limited to, but include script languages such as ActionScript and JavaScript (registered trademark), object-oriented programming languages such as Objective-C and Java (registered trademark), markup languages such as HTML5, and the like. implemented using

<Functional configuration>
<First Embodiment>
In the communication system 1 according to the first embodiment, the user's terminal 20 transmits an estimate request to the server 10 and receives estimate information from each company server 40 via the server 10 . At this time, the server 10 transmits the evaluation information of each of the company servers 40 that make the estimate to the terminal 20 of the user. Since the terminal 20 displays the evaluation of each company server 40, the user can recognize the objective evaluation of each company server 40 and does not select a company that makes an estimate lower than the actual price. can be made In the following, it is assumed that the terminal 20 and the company server 40 use the messaging service provided by the server 10. FIG.

(1) Terminal functional configuration
As shown in FIG. 1 , the terminal 20 includes a message processing section 211 and a display processing section 212 as functions realized by the control section 21 .

Message processing unit 211 accepts input from the user or input of a message received by communication I/F 12 according to the messaging application provided in the messaging service provided by server 10, and instructs display processing unit 212 to display it. do. In addition, when the input from the user is received, it instructs the communication I/F 22 to transmit the received input contents to the server 10 .

The display processing unit 212 instructs the display unit 24 to display display information indicating the content of the talk room in accordance with the instruction from the message processing unit 211 . In this embodiment, the display processing unit 212 displays the information that can identify the company server 40 that requests an estimate and the evaluation of the company server 40 that is transmitted from the server 10 in response to the estimate request made by the user. View rating information. At this time, the information that can identify the company server 40 may or may not be displayed based on the evaluation information. The display based on the evaluation information is, for example and not limitation, a display based on the highest or lowest evaluation indicated by the evaluation information of the company server 40, or an evaluation value ( (numerical value, level, graph, etc.), or a display that distinguishes the company server 40 with a high evaluation from the company server 40 with a low evaluation. This display method may or may not be determined by the setting of the display processing unit 212 that is predetermined by the user. Alternatively, it may or may not be specified by the server 10 . In addition, the display processing unit 212 displays information related to exchanges with the server 10 and the company server 40 in response to an estimate request made by the terminal 20 .

(2) Server functional configuration
As shown in FIG. 1 , the server 10 includes a determination unit 111 and a message processing unit 112 as functions realized by the control unit 11 . The storage unit 15 also stores user information 200 indicating user information and company information 2100 indicating company (company server 40) information.

The message processing unit 112 has a function of managing talk rooms for exchanges between users, and analyzes a message (estimate request) sent to the talk room from the user's terminal 20 so that the determination unit 111 and a function of transmitting an estimate request to the determined company server 40 . A talk room is a place where messages are exchanged between users (including the company server 40) using the messaging service provided by the server 10, and participants participate in the talk room. A message sent by a user is a user interface that can be seen by all users participating in the talk room. A chat room can be opened by a user using a messaging service (including the company server 40) or by the server 10. When a chat room is opened, the user associated with the chat room can You will be able to send messages to the chat room. Users who can send messages to the talk room can be set by the user who opened the talk room or the users participating in the talk room. Also, the user can leave the talk room at his own discretion. The server 10 can also close the talk room as necessary. When an estimate request is received from the user, the message processing unit 112 instructs the determination unit 111 to determine the company server 40 to which the estimate request is to be sent, according to the estimate request. Then, a request for quotation (request information) is transmitted to a plurality of company servers 40 determined by the determination unit 111 . Details of the request information will be described later. The message 0 o'clock processing unit 112 transmits to the terminal 20 information that a plurality of company servers 40 determined by the determination unit 111 will present estimates, together with evaluation information about each company server 40 . Here, the evaluation information may or may not be stored in the storage unit 15 in advance. If it is not stored in the storage unit 15, it may be obtained from the network 30 or an external device. Evaluation information is information indicating the evaluation of each company server 40 . The evaluation may be expressed by objective numerical values, level notation (which may be expressed numerically or by symbols), documents, or the like. As the evaluation information of the company server 40, it is preferable to use information obtained by summarizing evaluations from users who are many users of the company server 40. FIG. The evaluation information may or may not be updated as appropriate. The evaluation information may be based on the past performance of the company server 40, may be based on all past data, or may be within a predetermined period (as an example, not limited, within the past two years from the present). data may be used. In addition, the message processing unit 112 also has a function of transmitting to the user that a privilege will be sent when a company requesting a service to the user is determined and information on the amount billed by the company is provided. have. Also, the message processing unit 112 sends the request for quotation to the terminal 20 or the company server 40 when the determination unit 111 determines the company server 40 to which the request for quotation is transmitted based on compatibility using the user information 200 and the company information 2100. , to each or one of them, information indicating that it is recommended is transmitted on the talk room.

The determining unit 111 has a function of determining the company server 40 to which the request for quotation is to be sent, based on the request for quotation from the terminal 20 of the user, that is, the information provided by the user. That is, the determination unit 111 matches the content of the estimate request from the user with the company server 40 . The determination unit 111 determines at least two company servers 40 as companies to be quoted. At this time, the determination unit 111 may determine the content of the estimate request from the user and the company server 40 that is good at the request content or that is presumed to be compatible with the user, You don't have to. The determination unit 111 refers to the user information 200 and the company information 2100 to determine the company server 40 that is presumed to be compatible. Otherwise, for example, the determination unit 111 may randomly determine a predetermined number of company servers 40 . A method of determining the company server 40 in consideration of the relationship between the user and the company will be described later.

(3) Functional Configuration of Company Server As shown in FIG. 1 , the company server 40 includes a message processing unit 411 and a display processing unit 412 as functions realized by the control unit 41 .

The message processing unit 411 has a function of processing messages transmitted from the server 10 or the terminal 20 via the communication I/F 44 . The message processing unit 411 causes the display processing unit 412 to display information indicating that there is request information indicating the content of the estimate from the user transmitted from the server 10 . In addition, the message processing unit 411 causes the communication I/F 44 to transmit, to the server 10 , information about the estimated amount for the estimation request indicated by the request information input by the operator of the company server 40 .

The display processing unit 412 has a function of displaying on the display unit 43 the content of the talk room for exchanging with the server 10 or the terminal 20 .

<Data>
FIG. 2 is a data conceptual diagram showing an example of user information stored in the storage unit 15 of the server 10. As shown in FIG. As shown in FIG. 2, user information 200 is information about each user who uses the service provided by the server 10 . User information 200 corresponds to identification information 201, name 202, telephone number 203, email address 204, postal code 205, partial address 206, and street address 207 for each user, as an example and not limitation. attached information. Note that the user information 200 may or may not include each information shown in FIG. Each piece of information shown in the user information 200 is input by the user to his/her own terminal 20 and transmitted to the server 10 by the communication I/F 22 according to instructions from the control unit 11 of the terminal 20. 11 is stored in the storage unit 15 as user information 200 . The user information 200 includes information about the user that cannot uniquely identify the user (not limited, but an example of first information) and information that can identify the user (not limited, but an example of second information). included. In the example of FIG. 2, the identification information 201, the zip code 205, and the partial address 206 correspond to the information about the individual user whose individual user cannot be specified. In the example of FIG. 2, the name 202, telephone number 203, mail address 204, and street address 207 correspond to information that can identify the individual user.

The identification information 201 is an identifier for the server 10 to uniquely identify each user in the communication system 1 . The identification information 201 may be in any form as long as it can identify the user, and may be a combination of some or all of alphabets, symbols, numbers, and the like.

The name 202 is the name of the user indicated by the corresponding identification information 201 and is the name registered by the user himself/herself when using the service provided by the server 10 .

The telephone number 203 is information indicating the telephone number of a device capable of voice communication with the user indicated by the corresponding identification information 201 . A plurality of telephone numbers 203 may be stored for one user.

The mail address 204 is information indicating an address with which the user indicated by the corresponding identification information 201 can be contacted by e-mail. A plurality of mail addresses 204 may be stored for one user.

The postal code 205 is information indicating the postal code assigned to the user's address indicated by the corresponding identification information 201 .

The partial address 206 is information indicating the location where the user indicated by the corresponding identification information 201 resides, and is information indicating the approximate location.

The address 207 is information indicating the address where the user indicated by the corresponding identification information 201 resides. In general, the partial address 206 and the street number 207 are combined to form an address.

By holding the user information shown in FIG. 2, the server 10 can provide detailed information about the user to the company server 40 when the user gives permission.

FIG. 3 is a data conceptual diagram showing an example of request information indicating a request provided from the server 10 to the company server 40. As shown in FIG. Request information 300 shown in FIG. 3 is information provided from the server 10 for requesting the provision of services provided by the company server 40 from the user. As shown in FIG. 3, request information 300 is information in which request date 301, name 302, telephone number 303, postal code 304, partial address 305, address details 306, and others 307 are associated with each other. is. It should be noted that the request information 300 may include information necessary for providing the service, and may not include all of the information shown in FIG. 3. Information other than that shown in FIG. may be included in Request information 300 is stored in storage unit 45 of company server 40 .

The request date 301 is information indicating the date when the user made the request.

The name 302 is information indicating the user's name.

The telephone number 303 is information indicating the telephone number of a device capable of voice communication with the corresponding user. A plurality of telephone numbers 303 may be stored for one user.

The postal code 304 is information indicating the postal code assigned to the address of the corresponding user.

The partial address 305 is information indicating the location where the corresponding user resides, and is information indicating the approximate location. Although the user's exact whereabouts cannot be determined by having the approximate location information, it is possible to make an approximate estimate when moving.

The address details 306 is information indicating the street address of the place where the corresponding user resides. In general, the partial address 305 and the detailed address 306 together constitute an address.

Others 307 includes a chat button for chatting with the corresponding user, and a details button 327 for obtaining detailed information about the user when permission is obtained from the corresponding user. When the chat button is clicked, a chat room between the company server 40 and the corresponding user is started on the screen of the messaging service provided by the server 10, and chat can be conducted. On the other hand, when the details button 327 is clicked, detailed information about the corresponding user can be obtained under the condition that permission has been obtained from the user.

The request information 300 shown in FIG. 3 is initial stage information provided from the server 10, and is information disclosed to such an extent that the user cannot be specified. Therefore, the information that can identify the user is blank at the initial stage. At this time, when the operator of the company server 40 clicks the details button 327 with permission from the user, detailed user information corresponding to the user can be obtained from the server 10 .

FIG. 4 shows the request information 300 with the details button 327 shown in FIG. 3 clicked. As can be seen from the change from FIG. 3 to FIG. 4 , the name of “B Fuji B child”, and its telephone number 303 and address details 306 are known to the company server 40 .

<Action>
FIG. 5 is a sequence diagram showing operations of the communication system 1 according to this embodiment. The sequence diagram shown in FIG. 5 is a diagram showing the flow from when the user makes a request for service provision to when the company server 40 sends an estimate to the user.

As shown in FIG. 5, the user accesses, for example, a web form for requesting services provided by each company server 40 provided by the server 10 from his/her own terminal 20, and transmits an estimate request to the server 10. (Step S501). Here, for a request for moving, for example, the user inputs information such as the destination of the move and the number of people to be moved, and transmits the information from the terminal 20 to the server 10 .

The server 10 that has received the request for quotation transmits to the terminal 20 that has transmitted the request for quotation a message to the effect that an estimate will be transmitted from each company server. As an example and not by way of limitation, the server 10 may send a rating indicating that the quotes from each company server will be sent later and the rating of those companies via a dedicated talk room between the server 10 and the terminal 20. Information is notified to the terminal 20 (step S502). On the other hand, the server 10 transmits an estimate request from the user to a plurality of company servers (step S503).

Each company server 40 that has received the request for quotation calculates a rough estimate from only the conditions included in the request for quotation. Then, by writing the calculated estimated amount in a talk room opened with the terminal 20, information indicating the estimated amount is transmitted to the terminal 20 via the server 10 (step S504).

The user of the terminal 20 displays the displayed simple estimated amount, and the user confirms the content. Then, the user makes an input to approve the disclosure of information in order to request a detailed estimate to the company server that presented the estimate. The terminal 20 notifies the server 10 of acceptance of information disclosure (step S505).

The server 10 deletes the talk with the company for which the terminal 20 has not consented to the disclosure of information (step S506). On the other hand, detailed personal information of the user is transmitted in response to an information disclosure request from the company server 40 to which the user has permitted disclosure (step S507).

The operator of the company server 40 who sees the user's detailed information presents a detailed estimate to the terminal 20 (step S508).

In this way, the user can disclose detailed information and obtain a quote to a corporate server that the user feels he or she can trust.

FIG. 6 is a flow chart showing processing up to obtaining an estimate in the terminal 20 for realizing the exchange shown in FIG.

As shown in FIG. 6, the user transmits a moving estimate request to the server 10 from the terminal 20 in order to receive services from the company server 40 (step S601). That is, the terminal 20 receives an input of an estimate request received from the user to the input/output unit 23 . Then, according to this input, the communication I/F 22 transmits the estimate request to the server 10 via the network 30 .

The communication I/F 22 receives the information of the company to which the quotation is sent from the server 10 that has received the quotation request. Communication I/F 22 transmits the received company information to control unit 21 . The display processing unit 212 of the control unit 21 displays the transmitted company information on the display unit 24 (step S602).

The control unit 21 determines whether or not the communication I/F 22 has received the estimated amount information (step S603). The control unit 21 waits until it receives the estimated amount information (NO in step S603). The estimate received at this stage is a rough estimate.

When the estimated amount information is received (YES in step S603), the display processing unit 212 of the control unit 21 displays the received estimated amount information in the talk room corresponding to the transmitted company server (step S604). It should be noted that the reception of the company information scheduled to transmit the estimate in step S602 and the reception of the estimated amount information in step S603 may or may not be simultaneous.

When the user sees the approximate estimated amount and feels that he/she wants a detailed estimate, he/she makes an input permitting transmission of the user's own detailed information to the company server 40 in order to request a detailed estimate. The input/output unit 23 of the terminal 20 determines whether or not there is an input from the user to permit disclosure of detailed information (step S605).

When the user inputs permission to disclose detailed information (YES in step S605), control unit 21 transmits information indicating permission to disclose detailed information to server 10 via communication I/F 22. (step S606). This information includes information indicating to which company server 40 disclosure is permitted. As an example and not a limitation, information that can identify the talk room in which the user has been talking can be used as the information that can identify the company server 40 .

Control unit 21 determines whether or not communication I/F 22 has received the talk room deletion information (step S607). The talk room deletion information referred to here is transmitted from the server 10 and indicates deletion of the talk room with the company server 40 for which the user has not given permission to disclose detailed information. If the talk room deletion information has not been received (NO in step S607), the process proceeds to step S609. If the talk room deletion information has been received (YES in step S607), the message processing unit 211 selects the chat room indicated by the talk room deletion information from the group of talk rooms in the messaging service used by the user. The talk room with the company server 40 is deleted (step S608).

On the other hand, the control unit 21 determines whether or not the communication I/F 22 has received detailed estimation information (step S609). When the detailed estimate information is received (YES in step S609), the communication I/F 22 transmits the received estimate information to the control unit 21. The display processing unit 212 of the control unit 21 displays the received detailed estimate information on the talk room (step S610).

The control unit 21 determines whether or not detailed estimate information has been received from all the target company servers 40 that have consented to disclosure of detailed information in step S605 (step S611). If detailed estimate information has not been received from all the target company servers 40 (NO in step S611), the process returns to step S607, and if it has been received (YES in step S611), the process ends. do.

Next, the processing of the server 10 for realizing the exchange shown in FIG. 5 will be explained using FIG. FIG. 7 is a flow chart showing the processing of the server 10 when the user requests an estimate.

As shown in FIG. 7, the communication I/F 14 of the server 10 receives a quote request from the terminal 20 via the network 30 (step S701). Communication I/F 14 transmits the received estimate request to control unit 11 . Upon receiving the request for quotation, the control unit 11 selects a predetermined number of company servers 40 as transmission destinations of the request for quotation according to predetermined criteria (step S702).

The control unit 11 establishes a talk room between the server 10 and the user's terminal 20, and in the established talk room, informs the user that estimates will be sent from a plurality of selected companies, and information about the companies. The evaluation information is notified (step S703).

In order to notify each of the selected company servers 40 that there is an estimate request from the user, the control unit 11 sends the estimate request from the user to the company server 40 via the network 30 to the communication I/F 14 . to send the information shown. The communication I/F 14 transmits the request for quotation from the user to each designated company server 40 according to this instruction (step S704). At this time, the server 10 may transmit the estimate request for only one user, or may transmit the estimate requests for a plurality of users.

Then, the control unit 11 establishes a talk room between each selected enterprise server 40 and the user (step S705). Receiving the estimate request from the server 10, each company server 40 makes it possible to start communication with the user via the talk room.

The control unit 11 determines whether or not there is a request to disclose the detailed information of the user of the terminal 20 from both the user's terminal 20 and the company server 40 (step S706). This can be determined by whether or not there is a communication requesting disclosure of detailed information from each of the user's terminal 20 and the company server 40 .

If there is a request to disclose detailed information about the user from each of the user's terminal 20 and the company server 40 (YES in step S706), the control unit 11 of the server 10 stores the user information stored in the storage unit 15. Using the information, the user's detailed information is sent to the enterprise server 40 (step S707). Here, it is assumed that the user's terminal 20 and the company server 40 each request disclosure of detailed information about the user (step S706). It may be, or it may be not only the disclosure request from the terminal 20 of the user. Also, only the disclosure request from the company server 40 may be used, but in this case, it is preferable to use the detailed information disclosure request of the user who gave the evidence with the user's permission.

On the other hand, if neither the user's terminal 20 nor the company server 40 requests disclosure of detailed information about the user (NO in step S706), the control unit 11 of the server 10 controls the corresponding company server 40 and the user delete the talk room between (step S708). It should be noted that the fact that neither the user's terminal 20 nor the company server 40 requests disclosure of detailed information about the user means that if there is no notification of a disclosure request from the user's terminal 20, the user's terminal 20 This includes the case where there is a notification from the company that it will not make a disclosure request for a specific company server 40. In addition, the fact that there is no disclosure request notification from the user's terminal 20 means that there is a disclosure request for another company, and a predetermined time has passed since the chat room with the company server 40 was opened. It can also be determined by the presence of

FIG. 8 is a flow chart showing processing in the company server 40 for realizing the exchange shown in FIG.

As shown in FIG. 8, the communication I/F 44 of the company server 40 receives an estimate request from the user from the server 10 (step S801). This estimate request includes information sufficient for a simple estimate, such as the user's approximate moving source, moving destination, and the number of people to be moved. Communication I/F 44 transmits the received estimate request to control unit 41 . The display processing unit 412 of the control unit 41 displays the estimate request on the display unit 43 . Seeing this, the operator of the company server 40 determines a rough estimate. Here, the approximate estimated amount refers to an amount within a range that can be estimated based on the information within the range given to the company server 40. It refers to the estimated amount using the face value of the quote or invoice extracted for the service similar to the service performed in the case. In addition, there may be a plurality of past cases to be extracted here, and in that case, as a rough estimate amount, (i) the estimate or billing face value of the case with a high degree of similarity may be used, (ii) the average value of the estimated or billed amounts of a plurality of projects, or (iii) the average value of the estimated or billed amounts of a predetermined percentage or predetermined number of projects with high similarity may be used.

The control unit 41 instructs the communication I/F 44 to transmit the set approximate estimated amount to the terminal 20 of the user who has determined the estimated amount. The communication I/F 44 transmits the estimated amount information to the specified user's terminal 20 (step S802). If the company server 40 has obtained approval from the user for disclosure of detailed information in the chat with the user (YES in step S803), the control unit 41 sends the input/output unit 42 from the operator to the company server 40. (YES in step S804), the communication I/F 41 is caused to transmit a disclosure request for detailed information of the corresponding user. Communication I/F 41 transmits a detailed information disclosure request to server 10 (step S805).

In response to the detailed information disclosure request, the communication I/F 44 receives detailed information of the corresponding user transmitted from the server 10 . Communication I/F 44 transmits the received detailed information to control unit 41 . The display processing unit 412 of the control unit 41 displays the received detailed information on the display unit 43 (step S806).

Looking at the displayed detailed information, the operator of the company server 40 determines a detailed estimate (step S807). Note that this decision may be made by the company server 40 . For example, a program for calculating moving expenses based on the moving source, the moving destination, and the number of people moving may be stored in advance, and the estimated amount may be calculated by executing this program.

The control unit 41 causes the communication I/F 44 to transmit information on the determined detailed estimated amount. The communication I/F 41 transmits the detailed estimated amount information to the user's terminal 20 via the network 30 (step S808), and ends the process. In step S803, if approval for disclosure of detailed information is not obtained from the user (NO in step S803), the process ends.

Although not shown in the flowchart of FIG. 8, the operator of the company server 40 may directly visit the user and make an estimate after obtaining the disclosure of the detailed information in order to actually formulate an estimate. Needless to say.

The above is the processing up to issuing a detailed estimate in the company server 40 .

<Specific example>
The contents explained above will be explained in a more comprehensible manner using a specific example. First, FIG. 9(a) is a diagram showing an example of an input UI displayed on the display unit 24 when the user uses his/her own terminal 20 to request an estimate. FIG. 9(a) shows an example of a display screen including an input field 901 for inputting information on the new destination and an input field 902 for inputting the number of people to be moved as the minimum necessary items for moving. . It should be noted that the entry field 901 does not need to enter the details of the address, and may or may not contain information on the area. When the required items are entered in FIG. 9A and the send button is clicked, the terminal 20 sends an estimate request to the server 10 (see step S501 in FIG. 5).

In response to this estimate request, the server 10 is notified that an estimate will be sent from the company server 40 selected by the server 10, as shown in FIG. 9B, for example (see step S502 in FIG. 5). . The example in FIG. 9(b) shows an example in which estimates are received from five companies from A company to E company. Then, as shown in FIG. 9B, information about the evaluation of each company is displayed. In the example of FIG. 9B, the evaluation is indicated by stars, and the higher the number of stars, the higher the evaluation. However, the display method of the evaluation information is not limited to that shown in FIG. , the evaluation information can be stored in advance or obtained from a network and used. When the evaluation is indicated by a numerical value as a display based on the evaluation information, the numerical value indicating the evaluation may be displayed in descending order or ascending order, or may not be displayed. Also, if the evaluation is lower than a predetermined threshold, the company may or may not be displayed. For companies with such low evaluations, the server 10 may or may not request an estimate from the low-evaluation company server 40 by sifting in advance. In addition, the user may or may not set so that companies with lower evaluation than other predetermined companies are not displayed on the screen. When the setting is made, the control unit 11 compares the evaluation of another predetermined company with the evaluation of the target for determining whether to display or not, and the evaluation is higher than the evaluation of the other predetermined company. If it is low, decide not to display.

Further, as shown in FIG. 9(c), a talk room is established between the company server 40 selected by the server 10 and the user. FIG. 9(c) is an example of a screen displayed on the user's terminal 20, showing a list of talk rooms. A list of talk rooms is sometimes called a talk list. In FIG. 9C, when one of the talk rooms is selected (touched), the display is switched to that dedicated talk room. As shown in FIG. 9(c), it can be understood that there is a talk room with each company server 40 that makes an estimate.

For example, when the moving center of company A shown in FIG. 9(c) is selected, the display unit 24 of the terminal 20 displays a chat screen with the moving center of company A as shown in FIG. 10(a). . As can be understood from FIG. 10(a), it can be understood that Company A's moving center presented XXXXXX yen as a rough estimate for moving.

If the user permits disclosure of detailed information, the detailed information of the user of the terminal 20 can be obtained from the terminal 20 by touching the portion 1001 labeled "Disclose" in FIG. can be notified to the server 10 that the disclosure of the On the other hand, if you do not approve, touch the part 1002 labeled "Do not disclose" in FIG. become. If not disclosed, the terminal 20 may or may not transmit to the server 10 information indicating the end of subsequent negotiations. It should be noted that selection of companies to disclose detailed information can be done by selecting detailed information from the list of talks with each company as shown in FIG. may be determined by selecting (touching) companies that disclose At this time, the chats with companies that have not been selected and touched may be deleted.

When the execution or non-execution of disclosure of detailed information for each company server 40 is completed (it does not have to be completed), the user presses the end button 1011 indicating that the company has been decided in the chat with the server 10. touch. The end button 1011 may be touched at the stage of determining the company to request a detailed estimate, or at the stage of determining the company to actually request the moving. At the stage of deciding who to ask for a detailed estimate, the talk room will be deleted for the contractor who did not decide to disclose detailed information at that time. That is, as shown in FIG. 10(c), the talk room is deleted. FIG. 10(c) shows an example in which the user selects companies A, D, and E, and deletes the talk rooms of companies B and C. FIG.

As can be seen from the change from FIG. 9(c) to FIG. 10(c), it can be understood that the chat rooms with companies B, C, and E have been deleted. After this, the user exchanges quotations between Company A and Company D and requests the provision of actual services.

It should be noted that the selection of a trader who makes a detailed estimate, that is, the selection of disclosing the user's own personal information is not limited to the example shown in FIG. 10(a). For example, as shown in FIG. 11A, selection may be made in the form of a rich menu 1101 on the chat between the server 10 and the user. A rich menu is a menu unique to an account, and is a menu whose contents can be set by the user involved in the talk, the server 10 (operator), or the company server 40 (operator). be. That is, in this case, it refers to a dedicated menu for selecting a trader to make an estimate. In general, the contents of the rich menu are set by the server 10 or the company server 40 in order for the service provider to provide convenience to the user.

Further, as a messaging service, the image information 1111 for exchanging with the vendor may be prepared in advance so that the user can use it. This image is stored in the server 10 or another server with which the server 10 can communicate, and the user can download and use the image, which is sometimes called a stamp. As an example, not limitation, the image may be an image of price negotiation, an image of requesting schedule adjustment, etc., as shown in FIG. 11(b). Alternatively, it may be image information indicating an acceptable amount for the user, or image information indicating that the user intends to request services from the company at that amount. , the amount may be configured to be changeable. That is, the user may specify (input) the amount to be displayed as an image to the terminal 20 . By preparing and providing such images in advance, even users who are not good at negotiations can smoothly negotiate without hesitation. Here, an example is shown in which negotiations, that is, transactions are executed using image information. It goes without saying that it can be anything.

Further, in the present embodiment, the case of requesting an estimate for moving has been described as an example, but the object of estimate is not limited to moving. It goes without saying that any service for which there are multiple competitors for which there is a possibility of requesting an estimate can be targeted. Any service can provide a rough estimate with simple information and a detailed estimate with detailed information. The system shown in the first embodiment is, for example, an insurance estimate, a real estate transaction estimate, a professional estimate, a hospital estimate, an in-house system construction estimate, a crowdsourcing estimate, an EC site estimate to be used, etc. can also be used. Some of these are described.

In the case of an insurance estimate, information such as the type of insurance desired by the user and his/her age is presented to such an extent that the user cannot be specified. The user receives rating information for the insurance company. The evaluation information of the insurance company is information indicating the evaluation based on the performance of the insurance company, user evaluation, cost performance, etc., as an example and not limitation. The insurance company may or may not provide cost estimates and plans for insurance at that stage. After that, the detailed information can be disclosed to the insurance company trusted by the user, and a detailed estimate can be made.

In addition, for example, in terms of a real estate transaction estimate, the user presents the conditions of the property desired by the user himself/herself. The user receives the evaluation information of the real estate company. The real estate transaction evaluation information is, as an example and not a limitation, information indicating an evaluation based on the real estate transaction record, area of specialty, cost performance, and the like. At that stage, the real estate company may or may not simply present an estimate of the desired conditions, such as transaction costs and rental costs, in that case. After that, the detailed information can be disclosed to the real estate company trusted by the user, and the detailed estimate can be made.

Also, for example, in the case of a professional estimate, when requesting a lawyer as a professional, first of all, information to the extent that the user cannot specify what kind of defense you want him to do and what kind of situation it is. Disclose only In response, the user receives rating information for the attorney. Attorney evaluation information is, by way of example and not limitation, information based on areas of expertise, customer evaluations, commission costs, and the like. The attorney may or may not make a rough estimate of the cost of the response at the stage of receiving brief information from the user. The user may then configure the detailed information to be disclosed to the trusted attorney.

Also, for example, in the case of an estimate from a hospital, only information such as the name of the disease and the condition of the patient is disclosed, and a rough estimate of the treatment cost is requested. In response, the user receives evaluation information for that hospital and doctor. The evaluation information of hospitals and doctors is, for example and not limitation, information indicating evaluations based on specialty treatment fields, medical results, patient impressions, treatment costs, and the like. After receiving the evaluation information, the detailed information may be disclosed to a doctor, hospital, etc. trusted by the user, and the user may receive a detailed estimate.

In the case of an estimate for an EC site, for example, it is conceivable to make an estimate between sites that provide services that match to some extent. An EC (Electronic Commerce) site is a site that sells its own (or other companies') products and services on its own website on the Internet. Examples of EC sites include, but are not limited to, merchandise sales services, video distribution services, electronic book sales services, travel agency services, and the like. As an example and not a limitation, an EC site that provides a travel service discloses information such as a travel destination desired by the user and the date and time that the user cannot be identified. The user receives evaluation information for each EC site. Here, the evaluation information of the EC site in the case of the travel service is, as an example, not limitation, information indicating an evaluation based on the preferred travel destination, the preferred number of people, cost performance, and the like. In response to the information from the user, the EC site presents rough estimates and plans. Among them, a configuration may be adopted in which detailed information is provided to the EC site that has attracted the user's attention. The EC site may be operated by a company or may be operated by an individual.

Thus, the system according to this embodiment is useful for various types of business. In the first embodiment, a two-stage estimate is given, but this is not limited to this, and the user determines the trader (company server 40) to whom detailed information is to be disclosed based only on the evaluation information. It is good also as a structure which carries out.

<Modified example of the first embodiment>
(1) In the first embodiment, the server 10 transmits the detailed information of the user held by the server 10 to the company server when both the user and the company server request disclosure of the detailed information. However, the method of transmitting the detailed information of the user to the company server 40 is not limited to this. It goes without saying that the user himself/herself may send his/her detailed information directly to the company server 40 . Selection of information to be displayed on the terminal 20 may be performed by the terminal 20 itself, or may be specified by the server 10 .

(2) In addition, in the first embodiment, the evaluation information indicates the evaluation of each company server 40 as a whole company. However, the evaluation information is not limited to the evaluation of the company itself. It may also indicate the evaluation of an actual person in charge of the service provided by the company server 40 . As a non-limiting example, as shown in FIG. 12A, when there is evaluation information of a person in charge of a company, the evaluation information of the person in charge may or may not be displayed. FIG. 12(a) is an example of a screen displayed on the display unit 24 of the user's terminal 20, and is a screen diagram showing a talk room between the server 10 and the user. As shown in FIG. 12(a), the name of the person in charge and its evaluation are shown in association with the company name. Here, as the evaluation of the person in charge, an example is shown in which the evaluation expresses what kind of person the person in charge is in sentences. Instead, it may be expressed as information in which the evaluation of the person in charge is quantified using symbols, numerical values, or the like. Also, not only the name but also the photograph of the face of the person in charge may be displayed together. In the example of FIG. 12(a), H is in charge as the person in charge of receiving the user's service at company B, and as an evaluation, "quick and efficient performance" is shown. showing. Also, if there is an evaluation by the person in charge, it may or may not be evaluated by the company. For this purpose, the server 10 may or may not store in the storage unit 15 in advance the person-in-charge evaluation information indicating the evaluation of each person in charge belonging to each company server 40 . If it is not stored, it may be obtained from the company server 40 through communication. It goes without saying that the evaluation of the person in charge and the evaluation of the company itself may be written in parallel.

(3) In addition, in the first embodiment, only the evaluation information of each company server 40 is displayed. It may be configured to display on the display unit 24 of the terminal 20 that it is. An implementation example of this recommendation notation will now be described.

The control unit 11 of the server 10 uses the user information 200 to specify a company that matches the user's preference when receiving a quote request from the user. When the evaluation information is sent to the specified company, it is notified that the company is recommended. This notification may take any form as long as the recommended company can be understood in comparison with other companies. (As a non-limiting example, a recommended image or characters are displayed in the company name as a squirt), or recommended companies are displayed in a different display color than non-recommended companies. It is good to do. This display mode may be determined by the terminal 20 or specified by the server 10 . FIG. 12(b) shows an example in which recommended companies are displayed on the display unit 24 of the user's terminal 20. As shown in FIG. FIG. 12(b) is a diagram showing an example of a talk room between the user and the server 10 on the display unit 24 of the user's terminal 20. The server 10 sends a request for quotation from the user. This is a screen that displays information about the estimated price, and indicates that the company server 40 will send a notification of the estimated amount. In the example of FIG. 12B, the name of company B is displayed in a manner different from that of other companies so as to indicate that company B is recommended. At this time, as shown in FIG. 12(b), a word such as "recommended" may be displayed in association with the company name to make it easier for the user to understand, or may not be displayed. In this way, a plurality of companies are introduced to the user, and the company names are displayed in such a way that the user can see the companies recommended by the server 10 among them. The user can be made to understand at a glance which company is recommended to the user.

In addition, as a method for determining a recommended company by the server 10, the user information 200 further includes user preference information, and the server 10 stores information indicating the characteristics of the company server 40 in the storage unit 15. It can be realized by As a non-limiting example, if the user's preference is associated with information that a user prefers quick processing speed, a company that prefers quick response is recommended, and as another example, the user's If the preference is associated with information indicating that the atmosphere during work is emphasized, a company associated with information indicating that work is done in a friendly atmosphere is selected as a recommendation. That is, the control unit 11 of the server 10 recommends based on the degree of agreement between the user's preference information and the information such as the characteristics, mottos, etc. of each company's job corresponding to the company server 40. determine whether or not In this way, the server 10 and the terminal 20 can provide information that is more beneficial to the user when deciding which company server 40 to request.

(4) In addition, in the above-described first embodiment, the process up to receiving a detailed estimate has been described. In practice, the user then decides which company server 40 to request the service from, and receives the service from that company server 40 . At that time, that is, after receiving the service from the company server 40, the user uses his/her own terminal 20 to transmit user evaluation information indicating an evaluation based on the user's impression of the company server 40 to the server 10. It is good to do. Then, the server 10 stores this user evaluation information in the storage unit 15 . The control unit 11 of the server 10 may or may not reflect the user evaluation information obtained when each user receives a service from each company in the evaluation information of each company. The control unit 11 may or may not reflect the user evaluation information on the company evaluation information each time it receives the user evaluation information. Alternatively, the user evaluation information may or may not be reflected in the company's evaluation information every predetermined period (for example, every month). By doing so, it is possible to evaluate the company using the company's raw information closer to the current time.

Also, here, the company is evaluated, but the evaluation of the person in charge who actually performed the work may be transmitted, or both of them may be transmitted, or may not be transmitted.

<Effects of Embodiment>
The effects of the first embodiment will be described below.

The terminal 20 according to the first embodiment transmits information from the user to the extent that the user cannot be identified (an example of the first information, not a request for a quote) as user information. Receives and displays evaluation information as an example of information about a company server that receives a request based on the evaluation information.

As a result, when the user of the terminal 20 decides which company to request an estimate from, the user can visually confirm information such as the company's reputation without collecting various information by himself/herself. It is possible to reduce the user's trouble when comparing and examining between companies.

In addition, the server 10 transmits the evaluation information of each company that makes an estimate to the terminal 20 as a response to the request from the terminal 20 .

As a result, the server 10 provides the user of the terminal 20 with information regarding the evaluation of the company's services and the like, thereby providing the user with information that assists in deciding which company to request the service from. Therefore, user convenience can be improved.

In addition, the terminal 20 receives the user's detailed information from the server 10 by consenting to the disclosure of the user's own detailed information in a talk room with each company server, or by the user's sending the detailed information. , to send the user's further information to each enterprise server.

Accordingly, by sending the user's further information to the company server, it is possible to have the company server make a detailed estimate.

Further, when the server 10 receives a request from the company server 40 to disclose the detailed information of the user, the server 10 transmits further information of the user.

As a result, the server 10 can present information necessary for the company server 40 to make a detailed estimate, and the convenience of the company server 40's estimate work can be improved.

In addition, the terminal 20 can change the display mode of each company, that is, change the character color and character size based on the evaluation information of the company transmitted from the server 10, and display the information. For example, as an example of information indicating the high evaluation of each company, it is possible to display companies with high evaluation in different colors from those with low evaluation.

Also, the server 10 may be configured to transmit display information indicating the evaluation of each company to the terminal 20 .

As a result, the terminal 20 can show the evaluation of each company by changing its display mode, and can make the user recognize the evaluation of the company.

In addition, the terminal 20 may display the information indicating each company according to the display order determined based on the company evaluation information transmitted from the server 10, and the evaluation information is transmitted from the server 10 to the terminal 20. When doing so, it is possible to transmit display information indicating information indicating each company server 40 in the order based on the evaluation information.

Accordingly, the user can recognize the level of evaluation among the companies according to the order in which the companies providing the services are displayed.

Also, based on the evaluation information transmitted from the server 10, the terminal 20 may not display other companies with lower evaluations than the predetermined company.

In addition, the server 10 may transmit evaluation information including information indicating whether or not to display the company scheduled to make an estimate according to the evaluation indicated by the evaluation information.

As a result, the terminal 20 does not display a company with a low evaluation, thereby preventing the user from requesting the company. Therefore, it is possible to suppress the possibility that the user will be dissatisfied when receiving the service by requesting the actual service from a company with a low evaluation.

Also, the evaluation information indicating the evaluation of each company may be information indicating the degree of evaluation (information indicating the evaluation itself) as an example and not limitation.

As a result, the user can directly and easily recognize the evaluation of each company, and can obtain an easy-to-understand index for deciding which company to request services from.

Further, the user of the terminal 20 may transmit to the server 10 the detailed information to be transmitted to the company server 40 that has determined that the user's detailed information may be disclosed. Also, the server 10 may be configured to receive detailed user information directly from the terminal 20 .

As a result, the user can determine and transmit detailed information to be disclosed to the company server 40 that provides the service each time. In addition, when the server 10 does not hold the detailed information of the user, the server 10 acquires this from the user terminal 20, transmits it to the company server 40, and sends it to the company server 40 for an estimate. can be requested.

Also, the terminal 20 may receive information indicating the evaluation of the person in charge as the information on the person in charge who actually provides the service in the company. Information indicating the evaluation of the person in charge may be transmitted from the server 10 to the terminal 20 .

As a result, the user can make a request after recognizing what kind of person the person in charge is, who will actually come into contact with the person, so that the user may receive a highly satisfactory service. get higher

In addition, the terminal 20 can display the company server 40 recommended by the server 10 while distinguishing it from other company servers 40 . The recommended company server 40 selects a company that matches the preferences of the user of the terminal 20 by the server 10 .

As a result, the terminal 20 and the server 10 can provide the user with information as to which company is the company server 40 that provides a more suitable service for the user, and select the company that requests the service. It is possible to help the user at the time, that is, to provide information for judgment.

The terminal 20 also transmits to the server 10 information for the user to negotiate (transact) with the company server 40 . Then, the server 10 receives the information for the negotiation (transaction) and transmits it to the company server 40 . The information indicating the transaction may be a message (character information) or an image indicating the content of the transaction.

Thereby, the user can use the terminal 20 to negotiate with the company server 40 via the server 10 to make a transaction for receiving the service. Therefore, the user can request the company server 40 to provide services under more favorable conditions for the user.

Further, the user may transmit user evaluation information indicating evaluation, which is the user's own impression, from the terminal 20 to the server 10 after enjoying the service of the company server 40 . This evaluation may be information indicating the evaluation of the person in charge of the company server 40 actually in charge, or may be both.

As a result, the terminal 20 can transmit to the server 10 an evaluation of the user's own company or its person in charge after the user has received the service. After receiving the evaluation, the server 10 reflects the user's evaluation in the evaluation information when presenting the evaluation information to other users, thereby providing more real-time evaluation information. be able to.

The terminal 20 also displays a list of companies (for example, a list of company names and a list of corresponding talks). Then, the terminal 20 accepts from the user a selection as to whether or not to disclose detailed information about each company for which the estimate is to be made. Then, the terminal 20 terminates the communication with the company server 40 determined not to disclose the detailed information.

As a result, the user can terminate communication with a company that is no longer needed, and will not need to communicate with that company any more. And so on.

In addition, the terminal 20 can individually negotiate with each company via a talk room set up by the server 10 .

Therefore, the user can negotiate with each company without being informed of the exchanges with other companies and their status, and can make transactions in an advantageous manner.

In addition, the terminal 20 may display information of each company server 40 that conducts transactions via a rich menu in a talk room with the server 10 .

Thereby, it is possible to provide information in a different manner to each user who enjoys the service provided by the server 10 .

<Second embodiment>
In the above-described first embodiment, the user can request an estimate to some extent without disclosing detailed information, disclose the detailed information to a trusted trader, and receive a detailed estimate. explained. As a result, the user's unnecessary information can be prevented from spreading, and it is possible to suppress an increase in contacts such as sales calls by the business operator. On the other hand, when using the system for estimating shown in the first embodiment, a deviation from the actual billed amount may occur, but the server 10 should recognize such a deviation. Moreover, it is also possible that the upper management of the company is not aware of such a discrepancy.

This kind of discrepancy in the estimate is not a limitation, but as an example, at the stage of obtaining an estimate, the contractor (person in charge) unnecessarily suppresses the estimated amount because they want to receive the work, and at the time of the actual request, the original amount is returned. It is conceivable that the claimant may have requested an unreasonably large amount at the time of requesting. Such discrepancies between estimates and actual bills lead to user dissatisfaction and, as a result, to the reputation of the company. Therefore, in the second embodiment, a system capable of suppressing the divergence between such an estimate and actual billing will be described.

It should be noted that the processing in the second embodiment is the processing before and after the service side issues an invoice after making an estimate and actually requesting the service. Therefore, since the configuration is the same as the configuration shown in FIG. 1 of the first embodiment, description of common functions and processes in the second embodiment is omitted.

<Configuration>
In addition to the functions shown in the first embodiment, the server 10 has a function of prompting the user to provide billing amount information, and a function of transmitting some kind of privilege when receiving billing amount information from the user. have the function of

When a contract is established between the user and the company, the control unit 11 has a function of prompting the company to provide information on the billing amount during the talk with the user. , a document requesting presentation of information on the amount billed by the company (as an example, not limitation, direct writing of information on the amount, scan data of the bill, etc.) is sent. At that time, the user is also notified that a privilege will be given to the user when the information on the billed amount is presented.

Further, the control unit 11 transmits a privilege to the user when information about the billing amount is written in the chat room between the user and the server 10 . The privilege here may be anything as long as it is profitable for the user in some way. It may be currency, some kind of item, a voucher or electronic voucher for redeeming the item, or a raffle service on a terminal, or a combination thereof. Further, transmitting points as a privilege means adding points corresponding to the privilege to the points associated with the user's identifier (user ID) on the messaging application. Similarly, sending electronic money means adding an amount equivalent to a privilege to the electronic money associated with the user's identifier on the network. Sending virtual currency is almost synonymous with sending electronic money, but it means to associate (add) an amount to the user as information that is a substitute for money that is valid only within a certain service. do. Sending an item means notifying the user that the item will be sent and actually sending the item to the user's address. Also, transmitting a voucher or an electronic voucher for exchanging for goods means transmitting display information indicating that it can be exchanged for some goods. A voucher or an electronic voucher is information (rights) that can be exchanged for an item by presenting the displayed information to a store that provides the item. Also, transmitting a service that enables a lottery to be drawn on the terminal means giving the user the right to draw an electronic lottery on the terminal. The electronic lottery referred to here is to receive some kind of prize, and for example, points that can be used in the messaging service provided by the server 10, some kind of electronic information (for example, wallpaper), money, or some kind of goods are won. It's okay.

On the other hand, the terminal 20 accepts input of information on the billing amount billed from the company server 40 via the input/output unit 23 and transmits the information to the server 10 based on an instruction from the user. The input of the billing amount information may be received by directly inputting the amount by the user on the touch panel 231 of the input/output unit 23, or by receiving image information of the bill imaged by the camera 234. good too. The control unit 21 of the terminal 20 transmits to the talk room with the server 10 via the communication I/F 22 .

Also, the communication I/F 22 of the terminal 20 has a function of receiving benefits transmitted from the server 10 . The control unit 21 may or may not store the received privilege information in the storage unit 28 .

<Action>
Exchanges between devices in the communication system according to the second embodiment will be described using the sequence diagram shown in FIG. FIG. 13 shows the processing after the sequence diagram shown in FIG. 5, and shows the processing after step S508 in FIG.

As shown in FIG. 13, the user of the terminal 20 who has received a detailed estimate requests a service (request for moving) from the company server 40 if he/she is satisfied with the contents of the estimate (step S1301). . Also, the user uses the terminal 20 to notify the determined moving company in a chat room with the server 10 (step S1302).

Upon receiving the notification of the mover's decision, the server 10 transmits a bill request requesting a bill to the user (step S1303). That is, in the chat room between the server 10 and the terminal 20, the server 10 requests the chat room to send the invoice sent from the company server 40 after moving or the billing amount information indicated by the invoice. conduct.

After actually moving, the company server 40 sends a bill to the terminal 20 (step S1304). In FIG. 13, the bill is sent in the form of electronic data by sending from the company server 40 to the terminal 20, but the bill may be mailed separately or handed directly to the user. can be anything. Note that the processing in steps S1303 and S1304 may be performed in reverse order. That is, step S1304 may be executed first, and then step S1303 may be executed. Further, the processes of steps S1303 and S1304 may be executed in parallel.

When the user receives the bill, the billing information is transmitted via the chat room with the server 10 (step S1305). Sending billing information may mean writing the billing amount directly to the chat room, sending electronic billing data, or scanning the actual billing data. It may be to send.

After confirming the billing information from the user, the server 10 transmits a predetermined benefit to the user's terminal 20 (step S1306).

Processing of the server 10 for realizing the exchange shown in FIG. 13 will be described using the flowchart shown in FIG.

The communication I/F 14 of the server 10 receives the vendor determination information from the user's terminal 20 (step S1401). Communication I/F 14 transmits the received vendor determination information to control unit 11 .

The message processing unit 112 of the control unit 11 that has received the information on the determination of the trader transmits a bill request requesting information on billing to the talk room with the user (step S1402).

Thereafter, the control unit 11 determines whether bill information has been received from the user (step S1403). If the bill information has been sent to the chat room with the user (YES in step S1403), the message processing unit 112 of the control unit 11 sends the privilege to the user (step S1404). ) and terminate the process. On the other hand, if the user did not send the bill information, that is, if the bill information was not received (NO in step S1403), the process ends without sending the benefit to the user. Here, the case where the billing information has not been received means that the user himself/herself indicates that he/she does not intend to send the billing amount information, or that a predetermined time has elapsed since the user received the service. If the invoice information cannot be received even after the elapse of time, it may be assumed that the invoice information has not been received. The above is the processing of the server 10 .

FIG. 15 is a flow chart showing processing of the terminal 20 for realizing the exchange shown in the sequence diagram of FIG.

The user transmits the dealer determination information to the server 10 from his terminal 20 (step S1501). By way of example and not limitation, the user uses his/her terminal 20 to transmit the vendor determination information via a talk room with the server 10 .

The communication I/F 22 of the terminal 20 receives a request to send the invoice information from the server 10 in response to the transmission of the vendor determination information. When the communication I/F 22 receives a request to send bill information from the server 10 , it sends the request to the message processing unit 211 . The message processing unit 211 instructs the display processing unit 212 to display information indicating the received document information indicating the request for sending the invoice information on the talk room. In response to this instruction, the display processing unit 212 causes the display unit 24 to display an image of a talk room showing a request for sending bill information (step S1502).

After that, the user receives the services of the enterprise server 40 (for example, moves). The user's terminal 20 then receives the invoice information from the company server 40 (step S1503). It should be noted that the bill information may be received by hand or by mail, as described above.

The user who received the invoice from the company server 40 that received the service transmits information regarding the billed amount indicated on the invoice to the server 10 via the communication I/F (step S1504). By way of example and not limitation, a user uses terminal 20 to transmit via a talk room between the user and server 10 .

The communication I/F 22 receives the privilege transmitted from the server 10 in response to the transmission of the invoice information (step S1505), and terminates the process.

<Specific example>
From here, the second embodiment will be described using a specific example. 16A and 16B are screen diagrams showing an example of exchanging contents (messages, stamps, images, videos, etc.) in a talk room between the server 10 and the terminal 20. FIG.

FIG. 16(a) shows a pattern in which the user directly writes the billing amount, and FIG. 16(b) shows a photograph of the bill (a photographed image of the bill taken by the user using the camera 234 of the terminal 20). , or invoice scan data) is pasted in the talk room.

As shown in FIG. 16(a), the user sees the quotes from each company server 40 and concludes a contract with a satisfactory contractor. In that case, the user writes in the talk room that the company receiving the service has been decided, as shown in message 1601 in FIG. 16(a). The example shown in FIG. 16(a) indicates that the user has decided on "Company A" as a service provider.

In response to this, the server 10 transmits a message to the user requesting disclosure of information on the amount when the billing occurs. In FIG. 16(a), as shown in a message 1602, the (operator of) the server 10 requests presentation of the final amount, and if the billing amount is presented, a privilege, that is, some kind of reward is given. It shows an example of writing a message indicating that. The timing at which the server 10 executes this message 1602 may be any time after the user sends the message 1601 indicating that the company requesting the service has been decided. is sent, or if information on the date and time to receive the service has been received from the user in the message 1601, it may be after that date and time.

After receiving the actual service, the user fills in information about the amount billed. In the example shown in FIG. 16A, as shown in a message 1603, an example is shown in which the billing amount is XXXXXX yen.

In response to the message 1603 written by the user, the server 10 writes a message 1604 to the effect that the privilege will be sent, and actually sends the privilege.

In this manner, the user exchanges billing amounts with the server 10 . Note that the difference between FIG. 16B and FIG. 16A is only the difference between the message 1603 and the image 1613. In the example of FIG. It differs in that it is pasted on the talk room, but other than that, it is common.

In this way, the server 10 is able to recognize the denomination of the invoice actually made by the enterprise server 40 . Here, it is assumed that billing amount information is received directly from the user, but the user can make payment to the company server 40 using, for example, transactions using virtual money that can be used in a messaging application or point payment. , the user can refer to the payment information and obtain information about the billed amount without asking the user. As a condition for the server 10 to obtain information on the amount billed when electronic transactions are performed via the server 10, permission may be obtained in advance from the user, or the amount billed may be confirmed on the talk room. It is preferable to seek and obtain permission from

<Estimated amount summary notification>
In the first and second embodiments described above, each company server 40 exchanges quotations via a talk room set up individually with the user. Depending on the 40, there is a possibility that there is a company server 40 that tries to receive the request by giving a cheaper estimate as soon as possible. In such a case, there is a possibility that the user who sees the quotation may make a request without waiting for the quotation contact from the other company server 40 because of the low price.

Therefore, the company server 40 may or may not collect estimates from each company server 40 once, and notify the user of the estimated amount collectively when a certain number of estimates are obtained. good.

Specifically, the server 10 may operate as shown in FIG. The process shown in FIG. 17 is the process after receiving the estimate from the user's terminal 20 and notifying that the estimate will be sent later from each company server 40 .

As shown in FIG. 17, the communication I/F 14 of the server 10 receives estimate information indicating the amount of the estimate made in response to the estimate request made by the user from the trader, that is, each company server 40 (step S1701). ). Communication I/F 14 transmits the received estimation information to control unit 11 . The control unit 11 stores the received estimate information in the storage unit 15 in association with identification information indicating the company server 40 that transmitted the estimate information.

When receiving the estimate information, the control unit 11 determines whether the estimate information has been received from a predetermined number or more of the company servers 40 that estimate the user. That is, the control unit 11 determines whether or not the number of pieces of estimate information sent from the company server 40 in response to the user's estimate request and stored in the storage unit 15 is equal to or greater than a predetermined number (step S1702). . Here, the predetermined number should be at least two, as long as the user can compare and examine the estimated amounts, and may be the same as the total number of company servers 40 for which estimates are made.

If the total number of estimated information is not equal to or greater than the predetermined number (NO in step S1702), the process returns to step S1701 and waits until the next estimated information is received. If the total number of pieces of estimate information is equal to or greater than the predetermined number (YES in step S1702), the control unit 11 puts the pieces of estimate information together and puts them in a chat room with the user so that the estimated amount of each company server 40 can be compared. It is transmitted as much as possible (step S1703). Here, the collective transmission of the estimate information may be written by the server 10 directly on the chat room between the user and the amount indicated by each item of estimate information on the chat room. It is also possible to transmit them to the talk room in order.

As a result, the server 10 can prevent any company server 40 that makes an estimate from being able to receive a request by making a cheap estimate ahead of another company server 40 . In addition, the server 10 can give the user an opportunity to consider which company server 40 to request based on the estimated amount.

FIG. 18 is a diagram showing an example screen of a talk room that can be viewed by the user when quotations are received from a predetermined number of company servers 40 . In FIG. 18, as shown in a message 1801, it can be understood that the estimated amounts from three companies, A company, D company, and E company, are summarized and sent to the user. In the example of FIG. 18, company A is XXXXXX yen, company B is YYYYYY yen, and company C is ZZZZZZ yen. At this time, the company name (identification information) of each company and its estimated amount may or may not be displayed in descending order (or ascending order) of the estimated amount made by each company.

In FIG. 18, the server 10 sends a message 1801 to parallelize the estimated amounts from a plurality of company servers 40. This is because the estimate information sent by each company server 40 is sent in order. It may be realized by

Also, although not described in detail here, the aspect shown in the first embodiment may or may not be applied to the second embodiment.

For example, the interaction between the user and the server 10 using the rich menu shown in FIG. 11A can also be applied to this embodiment. As the menu, a rich menu having a send button for sending information about the estimated amount and a send button for sending information about the billed amount can be used. By pressing these send buttons, for example, by designating the estimated amount information (data file) or billing information (data file) stored in the storage unit 28 in the user's terminal 20, the server 10 In this case, the user's input work can be reduced.

Also in the second embodiment, as shown in FIG. 11(b), the user or (the operator of) the server 10 communicates image information available on the messaging service ( You may or may not communicate using stamps. As an example and not a limitation, the server 10 may send image information expressing gratitude when the user sends billing information to the chat room.

In addition, the terminal 20 may transmit to the server 10 user evaluation information including the user's evaluation of the company server 40 related to the billed amount together with the billed amount.

<Modification of Second Embodiment>
(1) In the above-described second embodiment, the processing is stopped until the server 10 transmits the privilege to the terminal 20 . However, the server 10 may also perform the following processing upon receiving the billing amount information made by the company server 40 . That is, the server 10 may correct the evaluation information of the company when the billed amount deviates from the estimated amount by a certain amount or more.

For example, if the difference obtained by subtracting the estimated amount from the billed amount is greater than a predetermined amount, the control unit 11 of the server 10 determines that the billed amount is considerably larger than the estimated amount, and outputs the evaluation information of the company server 40. A downward correction may be performed, or may not be performed. Further, if the difference obtained by subtracting the estimated amount from the billed amount is smaller than the predetermined amount, the control unit 11 of the server 10 determines that the estimated amount is much smaller than the billed amount, and charges less than the estimated amount. Correction may be made to raise the evaluation information of the company server 40 assuming that the company is the company that makes the request. Raising or lowering the evaluation information can be performed by addition or subtraction if the evaluation information is set by a numerical value, level, or the like. It is also possible to add evaluation information in the form of sentences.

(2) In the above-described second embodiment, the server 10 receives billing amount information from the user's terminal 20 , but this may be received from the company server 40 . Also, billing amount information may be received from both the terminal 20 and the company server 40 .

(3) In the above second embodiment, the control unit 11 of the server 10 waits until a predetermined number of estimates arrive, and upon receiving the predetermined number of estimates, collectively transmits them to the terminal 20. However, this is not the limit. Estimates may be sent by time instead of number of estimates. That is, the control unit 11 of the server 10 measures a predetermined time period (for example, 48 hours) after transmitting the estimate request to each company server 40 . Then, after a predetermined period of time has passed, all of the estimation information received at that time may be transmitted to the terminal 20 regardless of the number of estimation information. Further, when the estimation information is transmitted to the terminal 20 after waiting for a predetermined period of time, the server 10 may collectively transmit them, or may not collectively transmit them.

(4) In the second embodiment, the server 10 obtains information on the billing amount actually made by the company server 40 by having the user's terminal 20 send information on the billing amount. , but this is not the case. When the server 10 has a payment service for payment using electronic money or the like, and the terminal 20 uses the payment service to make a payment to the company server 40, the server 10 automatically 20 to the company server 40 may be acquired as information on the billed amount. In this case, it is desirable that the server 10 obtains the payment amount information from the terminal 20 and the company server 40 .

(5) In Embodiment 1 or 2 above, the control unit 11 of the server 10 predicts the amount billed by the company server 40 for each company server 40 to be estimated, information may or may not be transmitted to the terminal 20 . The control unit 11 stores, in the storage unit 15, the services performed in the past, the information on the service contents, and the information on the amount billed at that time, for each company server 40. FIG. These pieces of information may be stored in an external device accessible by the server 10 .

The control unit 11 acquires, in response to an estimate request made by a user, data having information on service content having a predetermined correlation or more with the content of the request for each company that makes an estimate. Then, the amount billed by the company server 40 when the highly correlated service content is executed is transmitted to the user who newly requested an estimate as a predicted amount billed, which is a predicted value of the billed amount. It is also possible to If multiple pieces of highly correlated data can be obtained, for example, the average value can be transmitted as a predicted billing amount, or the highest billing amount among multiple billing amounts The amount or the lowest amount may be transmitted to the user's terminal 20 as the predicted billing amount. Note that the method of billing amount prediction is not limited to this, and various methods can be used. As another method, as an example and not a limitation, for each company, the control unit 11 calculates the billing amount from the contents of the service based on the contents of the service provided by the company in the past and the billing amount. A learned learning model may be constructed, and an estimate request made by the user may be input to the learning model to calculate the billed amount.

After the user makes a request for an estimate, after the estimate information is transmitted from each company (or before it is transmitted), and before the user actually decides the company to request the service, the control unit 11: Information on the calculated estimated billing amount is transmitted to the terminal 20 . Then, the terminal 20 displays the received information on the estimated billing amount on the display unit 24 . At this time, the terminal 20 may or may not display the estimate information transmitted by the company server 40 and the estimated amount billed by the server 10 together on the display unit 24 so that they can be compared. Information indicating that the estimated billing amount is the amount estimated by the server 10 may or may not be displayed together. Also, instead of (or together with) the estimated billing amount, the difference between the estimated billing amount and the estimated amount may be displayed. In this way, the server 10 may provide the user with the estimated billing amount as information for deciding which company to request the service from.

<Effects of Embodiment>
In the above-described second embodiment, the user of the terminal 20 receives an estimate from the company server 40, receives the service from the company server 40, and then receives the billing amount from the company server 40. send information about The server 10 receives the billing amount information.

As a result, the server 10 can acquire information on the respective face values of the estimate and the invoice made by the company server 40 . Therefore, the server 10 can recognize whether or not there is a discrepancy between the estimate made by the company server 40 and the billing. Therefore, as an example and not as a limitation, if there is a discrepancy between the estimate and the bill, the evaluation of the company server 40 can be lowered.
In addition, as the evaluation, it is possible to add a documented evaluation such as "In some cases, there are more claims than estimates." In this case, the user can obtain information on evaluations of more companies. Therefore, the user can obtain more information that serves as a basis for determining a company that provides services.

In addition, according to an instruction from the user, the terminal 20 uses the camera 234 to transmit an image of the invoice transmitted from the company server 40 as information regarding the billed amount. The server 10 also receives an image of the bill from the terminal 20 as information on the amount billed by the company server 40 .

As a result, the server 10 can obtain information on the billed amount as reliable evidence of the invoice.

When the server 10 receives information about the amount charged from the company server 40 from the terminal 20, the server 10 transmits information about the privilege to (the user of) the terminal 20. FIG. The terminal 20 then receives the information about the privilege transmitted from the server 10 .

Thereby, the server 10 can reward the terminal 20 for providing information on the billing amount.

Also, the terminal 20 transfers money to the company server 40 via the server 10 . That is, when the server 10 has a function of exchanging money or the like in electronic commerce, the amount to be paid to the company server 40 from the terminal 20 can be obtained as billing amount information.

As a result, the server 10 can acquire information on the amount billed to the terminal 20 from the company server 40 without receiving information about the amount billed from the user, that is, without troubling the user. can.

In addition, the server 10 refers to past billings made by the company server 40 and information on services provided at that time, and the company actually provided the service in response to an estimate request from a new user. The billed amount is predicted when , and the predicted amount is transmitted to the terminal 20 of the user. The terminal 20 receives the information on the estimated amount and displays it on the display unit 24 .

As a result, the terminal 20 and the server 10 can provide the user with further information for deciding which company to request the service from, thereby improving the convenience of the user in using the service. can be made

Further, if the server 10 receives the estimate information from the company server 40 without waiting for the predetermined time after transmitting the estimate request from the user to the company server 40, the server 10 waits until the predetermined time has passed. , the estimate information is not transmitted to the terminal 20. Then, after a predetermined period of time has passed, the server 10 transmits the estimate information received from the company server 40 at that time to the terminal 20 . Therefore, the terminal 20 receives one or more pieces of the first estimate information after a predetermined period of time from when the request for estimate is made.
In addition, the server 10 does not transmit the estimate information to the terminal 20 even if it receives the estimate information from the company server 40 until it receives a predetermined number of estimate information from the company server 40, and does not transmit the estimate information to the terminal 20 until it receives a predetermined number or more of estimate information. , may be configured to be collectively transmitted to the terminal 20 .

According to this configuration, the server 10 temporarily receives the information of the estimated amount, so that the terminal 20 can compare the estimated amounts from the company servers 40 of the multiple estimation request destinations at the time of first reception. can be enhanced. Therefore, a company server 40 can quickly transmit estimate information at a lower price than the actual billing amount, and the user can reduce the possibility of making a request to the company and being dissatisfied with the server 10. .

Also, the terminal 20 may be configured to display image information summarizing the estimate information from each company server 40 transmitted from the server 10, or text information instead of an image may be displayed.

This allows the user to easily compare the face value of the estimates made by each company.

In addition, the terminal 20 receives the estimate information from the plurality of company servers 40 collectively transmitted from the server 10 and displays them on the display unit 24 in the order indicated by the estimated amount of the estimate information.

This allows the user to recognize at a glance which company has quoted the lowest price or the highest price.

The terminal 20 also transmits to the server 10 information on negotiations (transactions) that the user has made with the company server 40 . Here, the information indicating the transaction may be a message (character information) or an image indicating the content of the transaction.

Accordingly, the user can use the terminal 20 to transmit information related to transactions with the company server 40 using messages and images to the server 10 . Since the server 10 can obtain information on the transaction between the user and the company server 40, the company server 40 can be evaluated, for example.

Further, the user may transmit user evaluation information indicating an evaluation, which is the user's own impression of at least the billed amount, from the terminal 20 to the server 10 after enjoying the service of the company server 40 . This evaluation may be information indicating the evaluation of the person in charge of the company server 40 actually in charge, or may be both.

As a result, the terminal 20 can transmit to the server 10 an evaluation of the user's own company or its person in charge after the user has received the service. After receiving the evaluation, the server 10 reflects the user's evaluation in the evaluation information when presenting the evaluation information to other users, thereby providing more real-time evaluation information. be able to.

The terminal 20 also displays a list of companies (for example, a list of company names and a list of corresponding talks). Then, the terminal 20 accepts from the user a selection as to whether or not to disclose detailed information about each company for which the estimate is to be made. Then, the terminal 20 terminates the communication with the company server 40 determined not to disclose the detailed information.

As a result, the user can terminate communication with a company that is no longer needed, and will not need to communicate with that company any more. And so on.

In addition, the terminal 20 can individually negotiate with each company via a talk room set up by the server 10 .

Therefore, the user can negotiate with each company without being informed of the exchanges with other companies and their status, and can make transactions in an advantageous manner.

In addition, the terminal 20 may display information of each company server 40 that conducts transactions via a rich menu in a talk room with the server 10 .

Thereby, it is possible to provide information in a different manner to each user who enjoys the service provided by the server 10 .

<Third Embodiment>
In the above-described first and second embodiments, a system has been described in which the user can select the company server 40 that is more suitable for the user when receiving the service that the user wants to receive. In the third embodiment, as a function provided by the server 10, a configuration that is advantageous for the company server 40 side will be described. As in the second embodiment, the configuration of each device is the same as in the first embodiment. are omitted.

<Configuration>
The server 10 according to the third embodiment transmits information that is beneficial not only to the user but also to the company server 40 . That is, the server 10 notifies the company server 40 of the compatibility with the user's request when requesting an estimate. Here, "good compatibility" means that the company server 40 can perform work that matches the user's taste, that the field in which the company server 40 excels matches the user's request, and the like. may or may not. The fact that the corporate server 40 matches the user's preference means that the user's preference includes, for example, price, quality, speed, and work behavior of the client (e.g., actively talking to the user while working, quiet craftsmanship, etc.). (e.g., work at the company) and the goodness of correspondence match the characteristics of providing services with the company server 40. Here, the user's preferred price indicates whether the user prefers high cost performance. The user's preferred quality indicates whether the user likes the quality, ie, the quality of the service. Also, the user's preferred speed indicates whether or not the speed of work is emphasized. Furthermore, the user's preference may or may not be information indicating which of the preferences such as price, quality, and speed is prioritized.

In order to realize such a mode, the user information 200 stored in the control unit 11 of the server 10 may further include information other than those shown in FIG. 2, such as user preferences and hobbies. but it doesn't have to be. If it is included, it becomes easier to select the company server 40 that is more compatible with the user. From the match, the goodness of compatibility can be determined.

Furthermore, the control unit 11 of the server 10 considers the relevance between the user who made the estimate request and other users who have made other estimate requests, as providing useful information for the company server 40. We also do matching. Matching in view of relevance with other users refers to relevance between requests from other users and requests from the user who made a new estimate request when the company server 40 actually provides services. It refers to performing matching based on the level of degree (which can also be said to be the level of correlation). As a non-limiting example, if the company server 40 is a moving company, the request is to determine that there is a high degree of relevance if moving from any area to any area matches, or if the source of the move matches. good. Moreover, if the date of the request (desired date of moving) matches, it can be determined that the relevance is even higher. When the relevance is high, it can be said that there is a high possibility that the user will actually make a request to the company server 40 .

In order to realize such a configuration, the control unit 11 of the server 10 has a function of matching between the user's request and the company server 40 . Specifically, when receiving an estimate request from a user, the user information of the user who made the estimate request is read from the storage unit 15 . At the same time, the company information 2100, which is information indicating the characteristics of each company server 40 stored in the storage unit 15, which will be described later, is read. Then, the control unit 11 judges compatibility based on the user information of the user who requested the estimate and the characteristics of each company indicated by the company information 2100 . As an example and not a limitation, it is possible to calculate a correlation value for each related item between user information and company information, and determine whether or not there is good compatibility by determining whether the correlation value exceeds a predetermined threshold. .

The company server 40 receives the request information 300 from the server 10 . Then, the received request information 300 is displayed on the display section 43 . At this time, the user determined by the server 10 to have good compatibility is recommended, that is, is highly likely to make a request (transaction) or is recommended in a display manner different from that of other users. You may display the character information which shows. Further, the information about users recommended by the server 10 to the company server 40 may be displayed in a talk room between the company server 40 and the server 10 . Whether or not it is recommended is information indicating the user's evaluation when viewed from the company server 40 . FIG. 19 shows an example in which a recommendation level 1901 is included in the request information 300 as an example in which the evaluation information about the user is included. The recommendation level 1901 is information indicating the level of user recommendation for the company server 40 as seen from the server 10 , and is evaluation information of the corresponding user as seen from the company server 40 . In the example shown in FIG. 19, the degree of recommendation is indicated by a numerical value, but this may be indicated by a rank such as A, B, or C, or simply a binary value indicating whether or not it is recommended. can be a value. The operator of the company server 40 can determine the user to whom the estimate is to be sent (the user can be judged to be able to provide the service) by looking at the request information 300 shown in FIG. 19 . The server 10 may notify the company server 40 of whether the user recommends or not on the talk room between the server 10 and the company server 40 . That is, as shown in FIGS. 20A and 20B, information indicating the user's evaluation may be provided to the company server 40. FIG. FIG. 20( a ) is an example of displaying a user's evaluation in a talk room with asterisks. FIG. 20(b) is a diagram showing an example of a screen of a talk room directly indicating that it is recommended as user's evaluation. As shown in FIGS. 19 and 20 , the company server 40 can display the evaluation information indicating the user's evaluation transmitted from the server 10 on the display unit 43 .

<Data>
FIG. 21 is a data conceptual diagram showing an example of company information 2100 indicating the characteristics of each company server 40, which is data used for determining matching (good compatibility) between the company server 40 and the user. The company information 2100 may be stored in the storage unit 15 or may be stored in an external device accessible by the server 10 .

As shown in FIG. 21, company information 2100 is information in which company name 2101, telephone number 2102, location 2103, area of expertise 2104, number of customers 2105, and company characteristics 2106 are associated with each other. Information other than the company name 2101 may or may not be included in the company information 2100 . Note that the company information 2100 shown in FIG. 21 shows an example in which each company is a moving company, and if the company is in another industry, it may contain information on items corresponding to other industries.

The company name 2101 is identification information for uniquely identifying the corresponding company server 40 . Other identifiers of the company server 40 may be used instead of the company name.

The telephone number 2102 is information indicating the telephone number used for contacting the company indicated by the corresponding company name 2101 .

The location 2103 is information indicating the location of the company indicated by the corresponding company name 2101 .

The specialty area 2104 is information indicating the area where the company indicated by the corresponding company name 2101 is good at providing services. For example, information indicating the area near the company, the area near the garage where the company's moving truck is stored, and the area where the truck driver has a familiarity with the area. It's about.

The number of good users 2105 is information indicating the number of users to whom the company indicated by the corresponding company name 2101 is good at providing services. When the company server 40 is a moving company, the user who executes the moving is good at moving the number of households (for example, a single person, a family of four, a family of two, etc.). This is the information shown.

The company characteristic 2106 is information indicating characteristics (attributes) of the company indicated by the corresponding company name 2101 other than those described above. The company characteristics 2106 may be any information as long as it is the characteristics of the company. It's okay. In the example shown in FIG. 21, the company characteristics 2106 are shown in sentences for ease of understanding. may be represented by information in which information indicating the degree (level) of the company of the item is associated with the item.

In the example of FIG. 21, a company whose company name 2101 is indicated by "Company B moving head office" has a telephone number of 080-XXXX-XXXX, an address in Gotanda, Shinagawa-ku, Tokyo, and is an expert in providing services. The target area is the entire Kanto region, and the number of skilled workers is 2-8.

The server 10 mainly uses information such as the area of expertise 2104, number of customers 2105 of expertise, and company characteristics 2106 to determine compatibility with the requesting user (whether or not to recommend). The server 10 may determine compatibility using all of these pieces of information, or may determine compatibility without using any of them.

<Action>
FIG. 22 is a sequence diagram showing exchanges between devices when the server 10 introduces a user who is presumed to be compatible with the company server 40. After the user requests an estimate, the company server 40 It shows the flow from receiving a rough estimate.

Steps S501 and S504 shown in FIG. 22 are the same as steps S501 and S504 in the sequence diagram shown using FIG. 5, and description thereof is omitted.

Upon receiving the estimate request from the user's terminal 20, the server 10 matches the user's request indicated in the estimate request with the company server 40 (step S2201). That is, the server 10 identifies the company server 40 that seems to be compatible with the user's request. Conversely, for the company server 40, a recommended user who is compatible is specified. Specifying a recommended user here includes at least one of specifying whether the user is recommended from the perspective of the company server 40, or specifying an index indicating how much the user is recommended.

The server 10 transmits request information including evaluation information of the user determined by matching to the company server 40 (step S2202). This request information may or may not include requests from multiple users. At this time, the server 10 may or may not notify the terminal 20 of the user that the company server 40 will notify the approximate amount later.

The operator of the company server 40 looks at the request information sent from the server 10, determines whether or not to accept the request from the user, and decides whether or not to send an estimate (step S2203). Then, for a user who has decided to send an estimate, an approximate estimate amount is calculated from the content of the user's estimate request. The company server 40 transmits to the server 10 the calculated estimated price and the information that can specify the estimated price for the quotation request from which user (step S2204).

When the server 10 receives from the company server 40 the estimated amount and the information indicating which request the estimated amount is for, a chat room between the user who made the request and the company server 40 is established. The estimated amount from the company server 40 is posted on the top and transmitted to the terminal 20 (step S2205). The processing of steps S2204 and S2205 corresponds to the processing of step S504 in FIG. In this way, (the operator of) the company server 40 can determine whether to issue a quote request (whether the service can be provided) based on the user's evaluation of a request from one or more users. In FIG. 22, as shown in steps S2204 and S2205, the estimated amount information is transmitted from the company server 40 to the terminal 20 via the server 10. to the terminal 20 from.

Next, processing of the server 10 for realizing the processing shown in FIG. 22 will be described using FIG. FIG. 23 shows a flow chart of operations for realizing the processing of steps S2201 to S2205 shown in FIG. 22, which is incorporated into the flow chart shown in FIG. Therefore, the details of the processing described with reference to FIG. 7 will be simplified here, and the differences from FIG. 7 will be described in detail.

As shown in FIG. 23, the server 10 receives an estimate request from the terminal 20 (step S701).

The control unit 11 determines whether or not there is a correlation with another requested case (step S2301). The control unit 11 determines whether there is a correlation from the content of the quotation request shown in step S701 based on the degree of matching with the content of the quotation request requested by other users. If the control unit 11 determines that there is a correlation with another request that has already been requested (YES in step S2301), the control unit 11 performs matching based on the content indicated by the user information 200 and the content indicated by the company information 2100. , determines the user's evaluation for the company server 40, which has been revised upward due to correlation with other requested projects (step S2302), and proceeds to the processing of step S2304. As an example and not a limitation, preference for cost performance, preference for quality of service, and preference for speed of service are set as user characteristics. , service quality evaluation, and service provision speed evaluation are set, calculate whether or not each item satisfies the user's preference, and if so, to what degree. , the user's evaluation for the enterprise server 40 can be determined by integrating the evaluations. At this time, when simply deciding whether or not to recommend, it is possible to decide based on whether or not the evaluation exceeds a predetermined threshold. As another example, the corporate server 40 may determine whether or not each of the user's characteristics (tastes) is satisfied, and the number of times the user's characteristics (tastes) are satisfied may be used as the user's evaluation for the corporate server 40 . On the other hand, when the control unit 11 determines that there is no correlation with the other request that has been requested (NO in step S2301), the control unit 11 controls the contents indicated by the user information 200 and the company information 2100 Based on the content, matching is performed to determine the user's evaluation for the company server 40 (step S2303). Control unit 11 transmits request information 300 including the user's evaluation information to company server 40 via communication I/F 14 (step S2304).

The control unit 11 determines whether or not the communication I/F 14 has received information on the approximate estimated amount from the company server 40 (step S2305). It waits until it receives the information of the approximate estimated amount (NO in step S2305). When the communication I/F 14 receives the information of the approximate estimated amount from the company server 40 (YES in step S2305), the control unit 11 requests the company server 40 to make an estimate corresponding to the estimated amount. Open a talk room with the user. Then, the control unit 11 transmits the estimated amount information received from the company server 40 to the talk room (step S2306). After that, the process proceeds to step S704. The processing from step S2301 to step S2305 is executed instead of the processing from step S702 to step S703 shown in FIG.

<Specific example of matching processing>
When the company server 40 is a moving company, the processing method when the server 10 sees the correlation between quotation requests will be specifically described.

FIG. 24(a) assumes that a quote request is being made to company A, which has already requested a quote along a route 2401 indicated by U1a to U1b from a certain user U1. The user U1 may or may not have decided to make a request to the company A in response to the estimate request for the route 2401 . Assume that a new estimate request is sent from user U2 to server 10 under such circumstances.

At this time, it is assumed that the server 10 can recognize from the content of the user U2's estimate request that the request is for moving indicated by the route 2402 from U2a to U2b as the content of moving. The control unit 11 of the server 10 calculates the correlation value between the routes 2401 and 2402 . That is, the control unit 11 calculates how close the positions and shapes of the paths 2401 and 2402 are. Then, when the correlation value is higher than a predetermined threshold and when the desired moving dates match, the request for quotation from user U2 is sent to company A, which is the company that sent the request for quotation from user U1. determine a match with That is, the control unit 11 decides to transmit the estimate request from the user U2 to the company A.

Similarly, as shown in FIG. 24(b), it is assumed that a quote request has already been made to company A, which has already requested a quote along a route 2411 shown from user U1 to U1a to U1b. The user U1 may or may not have decided to make a request to the company A in response to the estimate request on the route 2411 . Under such circumstances, assume that user U2 requests moving indicated by route 2412 from U2a to U2b as a new estimate request.

At this time, the control unit 11 of the server 10 determines that the request from the user U2 has the same departure point as the request from the user U1, and that the directions of the routes 2411 and 2412 are in the same direction for more than a certain amount. If so, the quote request from user U2 determines matching with company A, which is the company that sent user U2's quote request. That is, the control unit 11 decides to transmit the estimate request from the user U2 to the company A. In such a case, as an example and not a limitation, the control unit 11 may calculate vectors of the paths 2411 and 2412 and determine matching based on whether the correlation value between the vectors is equal to or greater than a predetermined threshold. . For example, as a method of calculating the correlation value, the inner product of the vector of the path 2411 and the vector of the path 2412 is calculated. and decide. As shown in FIG. 24(b), when two requests have the same departure point, if users U1 and U2 give permission, for example, as indicated by route 2413, Therefore, it is possible to select a route that allows both parties to move, and it is possible to reduce expenses. In such a case, the amount billed to users U1 and U2 can also be reduced, so the estimated amounts for users U1 and U2 can also be reduced, and the possibility of accepting the request can be increased. can be enhanced.

FIG. 25 is a screen diagram showing an example of a chat room between the server 10 and the company server 40, and shows a screen diagram that can be seen on the equipment on the company server 40 side. FIG. 25(a) shows the process from the server 10 to the company server when the processing of step S2303 is performed in FIG. 40 shows an example message sent to .

As shown in FIG. 25(a), the server 10 sends a request to the company server 40 from a user A, and the request is from a person named user B who is making the request to the company server 40. A message is sent indicating a high match rate for At this time, as shown in FIG. 25(a), a message may or may not be sent so that the user A's request and the user B's request are displayed together. Alternatively, only one request content may be shown.

FIG. 25(b) shows the process from the server 10 to the company server when the process of step S2302 is performed in FIG. 40 shows an example message sent to . As shown in FIG. 25(b), there is a request from the server 10 to the company server 40 from the user A, and the content of the quotation request from the user A has a high matching rate with the company server 40. , that is, a message indicating that the two are compatible with each other is transmitted. At this time, as shown in FIG. 25(b), the request content of user A, who is the new requester, and the request content of user B, who is the requester of other previously related quotation requests, are also included. The message may or may not be sent to display. By also displaying the request content of the user B, which is the content of the past request, the operator of the company server 40 can easily compare the request content with the new request content from the user A. FIG.

By obtaining information from the server 10 as shown in FIG. 25, the company server 40 can obtain the merits of reducing the estimated amount and making it easier to decide whether or not to accept the request.

Under the circumstances shown in Fig. 24, moving from a nearby location to a closer location makes the moving work itself easier for the company (arrangements for pick-up and delivery of packages to the source of the move, arrangements for vehicles, etc.) etc.), there is a possibility that the number of processes can be reduced compared to processing individual cases. Then, Company A may be able to reduce the costs for each of users U1 and U2, and it is permissible to reduce the cost accordingly. Therefore, by sending the users U1 and U2 an estimate that is cheaper than usual, it is possible to increase the possibility of receiving orders from both the users U1 and U2.

Although not described in detail here, the aspect shown in the first embodiment may or may not be applied to the third embodiment. For example, the interaction between the user and the server 10 using the rich menu shown in FIG. In this embodiment, as an example and not a limitation, the server 10 may display a rich menu in which buttons indicating respective users requesting an estimate are arranged. By way of example and not limitation, these buttons may or may not be buttons for initiating a talk with each user.

Also in the third embodiment, as shown in FIG. 11(b), the (operator of) the company server 40 or the (operator of) the server 10 exchanges information related to the user requesting an estimate, The exchange may or may not be performed using image information (stamp). As an example and not a limitation, the company server 40 can use image information indicating that there is an intention to reduce the amount of the service provided in the chat with the user, thereby making it easier for the user to make a request. can do.

In addition, the company server 40 may transmit to the server 10 evaluation information obtained by evaluating the user after providing the service or from interactions with the user during the process of providing (including before providing) the service. good. The server 10 may or may not register the user's evaluation made by the company in the user information 200 as metadata. Also, the company's evaluation of the user may or may not be reflected in subsequent calculation of the user matching rate for the company server 40 .

<Effects of Embodiment>
When receiving an estimate request from the user, the control unit 11 of the server 10 identifies a compatible company from the contents of the estimate request. The control unit 11, based on the content of the estimate request, information on each company (an example of information about the company, not limitation), or information indicating the characteristics of the company (an example of information about the company, not a limitation), based on the user's Identify companies that are a good match for your quote request. Then, the control unit 11 of the server 10 transmits a quote request from the user to the company server 40 via the communication I/F 14, and notifies the company server 40 that the user is a recommended user. Send the information shown.
In addition, when the received request information and the user who made the request indicated that it is recommended, the display unit 43 of the company server 40 displays it in a display mode that indicates that it is recommended.

As a result, the server 10 can obtain the trust of the company server 40 by providing the company server 40 with recommended user information, and at the same time, the user can find a suitable company for the user. The possibility of being introduced can be increased, and the trust of the user can also be obtained.

In addition, the company server 40 can determine the extent of the estimated amount in order to receive a request from a user who is compatible with the field in which the company excels. In order to provide services in the field in which the company is good at, and to provide services to users who are compatible with each other, we will make a low estimate and aim to acquire those users, while providing a highly satisfying service that meets the user's wishes. By providing , it is possible to obtain high evaluation from users and increase the possibility of acquiring new customers (users).

The control unit 11 also asks the company server 40 whether the user is recommended or not, based on the degree of matching and the degree of relevance between the content indicated by the user's estimate request and the company information (characteristics) of the company server 40. Sends information indicating whether or not

As a result, the server 10 can introduce users who are more likely to make requests to the company server 40 . Therefore, on the side of the company server 40 as well, in order to acquire customers, it is possible to lower the estimate as much as possible and provide a service that satisfies the user, thereby increasing the evaluation of the company.

In addition, the server 10 transmits request information 300 summarizing requests from a plurality of users to the company server 40. At that time, the request information 300 is attached with information as to whether or not it is recommended for the company. Send. Here, the information as to whether or not it is recommended may be information based on whether or not there is a high possibility that the user will trade with the company server 40 .

As a result, the company server 40, while receiving requests for quotations from a plurality of users, specifies which users among those requests should be prioritized by the company, and prioritizes and responds to those users. be able to.

Also, the storage unit 15 of the server 10 stores user information 200 . The user information 200 includes information about a user whose request content can be understood to some extent (not limited, but an example of first information) and information about a user who can identify a user (not limited, but second information). example) and are included.

As a result, the company server 40 can calculate a rough estimate amount by providing information (not a limitation, but an example of the first information) that can understand the content of the request to some extent regarding the user, although the user cannot be specified. I can tell you. On the other hand, the user can know the approximate price of the service he/she wants to receive without disclosing information that can identify himself/herself (example of first information, not limitation). And by not disclosing information that can identify oneself, it is possible to avoid receiving advertisements and sales from various vendors after that.
In addition, since there is information about the user that can identify the user (example of second information, not limitation), the company server 40 can formulate a detailed estimate, and the user can make a request based on the detailed estimate. (whether or not to receive the service).

Then, in the request for quotation at the first stage, the server 10 transmits the contents of the request from the user to the company server 40, but the information that can identify the individual user (example of second information, not limitation) do not send. Then, when there is consent from the user, information that can identify the individual user (example of second information, not limitation) is transmitted.

The server 10 can transmit a request for quotation from the user to the company server 40 without revealing the user's personal information, and transmits the user's personal information to the company server 40 only when the user consents. Therefore, the server 10 can gain trust from users.

In addition, the control unit 11 of the server 10 uses information on transactions that the company has made in the past when determining users recommended for the company. That is, when there is a new estimate request highly correlated with the content of the past estimate request transmitted from the server 10 to the company server 40, the company server 40 is good at it, or the request content is different. If there is a high degree of relevance, it may be possible to reduce the number of items in order to provide the service, so we will introduce it as a recommended user.

Thereby, the server 10 can provide highly reliable information to the company server 40 .

In addition, the server 10 determines whether there is a user recommended for the company server 40 in response to an estimate request from the user. A recommended user is determined using the information of region 2104, number of customers 2105, and company characteristics 2106).

In providing services for the company server 40, recommended users are determined by using information indicating fields and characteristics in which they are good at, so that the possibility of receiving actual requests from users can be improved. , the company server 40 can process efficiently by providing services in its field of specialty.

In addition, the server 10 can provide information on the moving source region and the moving destination region, and the region where the company specializes, that is, the service, in the moving indicated by the estimate request from the user. It is possible to determine whether or not the user requesting the estimate is recommended for the company server 40 based on the information indicating the relevant area.

As a result, the server 10 can increase the satisfaction of the user by providing the user with the service in the area where the company server 40 is good at providing services. In addition, the server 10 can introduce more suitable users to the company server 40, so that high-quality services can be provided.

In addition, the company server 40 transmits to the server 10 information related to negotiations (transactions) conducted by the company server 40 with the user. The server 10 then receives information for the negotiation (dealing). The information about the transaction may be a message (character information) or an image showing the content of the transaction.

As a result, the company server 40 can transmit information related to negotiations (transactions) with the user to the server 10, and the server 10 can obtain the information. Therefore, the server 10 can confirm whether or not a fair transaction has been made between the user and the company server 40, and can evaluate each of the user and the company server 40 from the content of the transaction. can. This evaluation may or may not be reflected in the user information 200 and the company information 2100, respectively. When this is reflected, matching using the latest information on the user or the company can be realized in subsequent matching between the user and the company server 40 .

<Others>
Although the embodiments of the present disclosure have been described with reference to drawings and examples, it should be noted that those skilled in the art can easily make various variations and modifications based on the present disclosure. Therefore, it should be noted that these variations and modifications are included within the scope of this disclosure. As a non-limiting example, the functions included in each means, each step, etc. can be rearranged so as not to be logically inconsistent, and a plurality of means, steps, etc. can be combined into one or divided. is possible. Further, the configurations shown in each embodiment or each modification may be appropriately combined.

Further, each configuration of the terminal 20, the server 10, and the company server 40 shown in the above embodiment may be configured as shown in FIG. 26 instead of the configuration shown in FIG.
That is, as shown in FIG. 26(a), the terminal 20 may be composed of a communication unit 22 and a control unit 21. The communication unit 22 of the terminal 20 receives user information (quotation request) from the server 10. It receives from the server 10 the company server 40 that conducts the transaction and the evaluation information indicating its evaluation, and displays the company server and the evaluation information on the display unit 24 .
26(b), the server 10 may be composed of a communication unit 14. The communication unit 14 of the server 10 receives user information (quotation request) from the user terminal 20, and the evaluation information indicating the evaluation thereof. As a result, the server 10 can provide information useful for the user in deciding who to request the service from, and can gain the trust of the user. In addition, the user can obtain useful information for deciding who to request service from.
In addition, as shown in FIG. 26(a), the terminal 20 may be composed of a communication unit 22 and a display unit 24. The communication unit 22 transmits user information (estimation request) and responds to it. , the server 10 receives information about the estimated amount from the company server 40 . The display unit 24 of the terminal 20 displays information on the received estimated amount in its display area. The user of the terminal 20 requests and receives a bill from the company server 40 that received the service. Then, the communication unit 22 of the terminal 20 transmits bill information from the company server 40 to the server 10 according to the input from the user.
Further, the server 10 may be composed of a communication unit 14, as shown in FIG. 26(b), and receives user information (quotation request). The communication unit 14 transmits the estimate request to the company server 40 and receives the estimated amount from the company server 40 in response. The communication unit 14 of the server 10 transmits the estimated amount to the terminal 20 . Then, the communication unit 14 receives, from the terminal 20, information regarding the amount billed from the company server 40 that provided the service. As a result, the server 10 can obtain information on the estimated amount and the billed amount, and can confirm whether or not there is a discrepancy between the estimated amount and the billed amount.
In addition, as shown in FIG. 26(b), the server 10 may be configured from the communication unit 14, receives user information (estimate request), determines the company server 40 to which the estimate request is sent, It is transmitted to the determined company server 40 . At this time, the server 10 also transmits, to the company server 40, information on the user recommended by the company server 40, and the information that the user evaluates that the user is recommended.
As shown in FIG. 26(c), the company server 40 may be composed of a display unit 43 and a communication unit 44. From the server 10, the estimate request from the user and the evaluation that the user is recommended are received. Also receive information to Then, the display unit 43 displays the content of the estimate request and information indicating that it is recommended by the user. As a result, the server 10 can provide useful information to the company server 40, and the company server 40 can obtain information for deciding which request to accept.

1 communication system 10 server 11 control unit 111 determination unit 112 message processing unit 12 input/output unit 13 display unit 14 communication I/F (communication unit)
20 terminal 21 control unit 211 display processing unit 212 advertisement processing unit 22 communication I/F
23 input/output unit 231 touch panel 232 speaker 233 microphone 234 camera 24 display unit (display)
25 location information acquisition unit 28 storage unit 30 network 40 company server 41 control unit 411 message processing unit 412 display processing unit 42 input/output unit 43 display unit 44 communication I/F
45 storage unit

Claims (22)

A program executed by a server,
Receiving first information including user information from the user's terminal by the communication unit of the server ;
transmitting the first information by the communication unit to an information processing device of a candidate company that conducts transactions with the user;
transmitting evaluation information regarding the transaction based on the information regarding the user and the information regarding the company including the information regarding the transaction history of the company by the communication unit to the information processing device;
The evaluation information includes information on which the user has been evaluated. The program according to claim 1,
The evaluation information is transmitted to the information processing device by the communication unit based on the degree of matching between the information about the user and the information about the company. The program according to claim 1 or claim 2,
The evaluation information includes information indicating that the user is likely to do the transaction with the company. The program according to at least one of claims 1 to 3,
receiving the first information of each of a plurality of users from a terminal of each of the plurality of users by the communication unit;
Based on the information about each of the plurality of users and the information about the company, the communication unit uses, as the evaluation information, information that indicates a user among the plurality of users who is likely to conduct the transaction with the company. and transmitting to the information processing device by the server. The program according to at least one of claims 1 to 4,
The information about the user includes information of the user different from the first information, is received by the communication unit from the terminal of the user, and is stored in the server. The program according to at least one of claims 1 to 4,
The information about the user includes the first information. The program according to at least one of claims 1 to 6,
The information on the company is sent from the information processing device of the company and includes information on the characteristics of the company with respect to the transaction. The program according to at least one of claims 1 to 7,
the information about the business includes information about the amount of the transaction;
The server transmits the evaluation information to the information processing device by the communication unit based on the information about the user and the information about the amount of the transaction. The program according to claim 8,
The information about the user includes information about the family structure of the user,
The information regarding the transaction amount includes information that changes according to the user's family composition. The program according to at least one of claims 1 to 9,
the information about the user includes information about the residence of the user;
the information about the company includes an area where the transaction can be executed;
The evaluation information is transmitted to the information processing device by the communication unit based on the information regarding the residence of the user and the area where the transaction can be executed. The program according to at least one of claims 1 to 10,
Receiving from the terminal by the communication unit second information, which is different from the first information and includes personal information of the user for the transaction with the company;
Transmitting the second information to the information processing device by the communication unit is performed by the server. The program according to any one of claims 1 to 11,
The server causes the communication unit to transmit the transaction-related information transmitted from the terminal to the information processing device. 13. The program according to claim 12,
Information about the transaction is a message. 13. The program according to claim 12,
The information about the transaction includes image information for performing the transaction with the company. a server,
a communication unit that receives first information including user information from the user's terminal and transmits the first information to an information processing device of a candidate company that conducts transactions with the user;
a control unit for controlling transmission of evaluation information regarding the transaction to the information processing device by the communication unit based on the information regarding the user and the information regarding the company including the information regarding the transaction history of the company; ,
The evaluation information includes information on which the user has been evaluated. An information processing method for a server, comprising:
Receiving first information including user information from the user's terminal by a communication unit;
transmitting the first information by the communication unit to an information processing device of a candidate company that conducts transactions with the user;
transmitting evaluation information about the transaction to the information processing device by the communication unit based on information about the user and information about the company including information about the transaction history of the company;
The evaluation information includes information on which the user has been evaluated. A program executed by an information processing device of a company that transmits and receives information to and from a server,
Receiving, from the server, the communication unit of the information processing device from the first information including the user information sent from the user's terminal;
receiving from the server, by the communication unit, evaluation information regarding transactions between the user and the company, based on the information regarding the user and the information regarding the company, including information on the transaction history of the company;
displaying the first information and the evaluation information on a display unit of the information processing device is executed by the information processing device;
The evaluation information includes information on which the user has been evaluated. An information processing device of a company that transmits and receives information to and from a server,
receiving from the server first information including information about the user sent from the terminal of the user, and based on information about the user and information about the company including information about transaction history of the company; a communication unit that receives evaluation information about transactions with the company from the server;
A control unit that displays the first information and the evaluation information on a display unit,
The evaluation information includes information on which the user has been evaluated. An information processing method for an information processing device of a company that transmits and receives information to and from a server,
Receiving, from the server, the communication unit of the information processing device from the first information including the user information sent from the user's terminal;
receiving from the server, by the communication unit, evaluation information regarding transactions between the user and the company, based on the information regarding the user and the information regarding the company, including information on the transaction history of the company;
displaying the first information and the evaluation information on a display unit of the information processing device;
The evaluation information includes information on which the user has been evaluated. A program executed by a server,
Receiving first information including user information from the user's terminal by the communication unit of the server ;
performing, by a control unit of the server, a process of setting an evaluation regarding the transaction between the user and the company, based on information about the user and information about a candidate company that will do business with the user;
The first information displayed in the first talk room between the server and the company, and the evaluation information displayed in the first talk room, which is the set evaluation information, of the company transmitting to an information processing device by the communication unit;
The control unit controls the communication unit to transmit the information received from the information processing device to the terminal so that the information is displayed on the terminal in a second talk room between the user and the company. and are performed by said server, and
The evaluation information includes information on which the user has been evaluated. An information processing method for a server, comprising:
Receiving first information including user information from the user's terminal by a communication unit;
performing, by a control unit of the server, a process of setting an evaluation regarding the transaction between the user and the company, based on information about the user and information about a candidate company that will do business with the user;
The first information displayed in the first talk room between the server and the company, and the evaluation information displayed in the first talk room, which is the set evaluation information, of the company transmitting to an information processing device by the communication unit;
The control unit controls the communication unit to transmit the information received from the information processing device to the terminal so that the information is displayed on the terminal in a second talk room between the user and the company. and
The evaluation information includes information on which the user has been evaluated. a server,
a communication unit that receives first information including user information from the user's terminal;
a control unit that performs a process of setting an evaluation of the transaction between the user and the company based on information on the user and information on a candidate company that trades with the user;
The communication unit provides the first information to be displayed in a first chat room between the server and the company, and the set evaluation information to be displayed in the first chat room. , to the information processing equipment of said company,
The control unit controls transmission of information received from the information processing device to the terminal by the communication unit so that the information is displayed on the terminal in a second talk room between the user and the company. ,
The evaluation information includes information on which the user has been evaluated.

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