JP7058028B1 - Chat system, chat program, chat processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a chat system for improving the convenience of chat. SOLUTION: In a chat system 11a including a message server 14a for establishing a chat on a mobile communication terminal 13d and an internet terminal 92a owned by an expert, the message server 14a is a chat displayed in a list format on a screen of a display panel. The first recording means 102 that generates chat list data that identifies the chat list including the name, and the first person including the main member who receives the input of the selection operation to specify one chat name from the chat list displayed on the screen. Formed by the second season rib means 103, which records the exchange of messages of the first chat group formed by the group, and the second member group, which is linked to the selection operation and is different from the first member group including the main member. A third recording means 104 for recording the exchange of messages of the second chat group, and a chat management means 15a having the third recording means 104 are provided. [Selection diagram] FIG. 22

Description

The present invention relates to a chat system , a chat program, and a chat processing method for managing the exchange of messages in a chat group.

Patent Document 1 discloses a long-term care service system that accepts user registration for each attribute. The manager creates a group (circle) based on the information of the care recipient. Users designated by the administrator are notified of invitations to the group. Message exchange can be realized for each user within the group.

Within the group, a first chat group formed by a first member group and a second chat group formed by a second member group different from the first member group are established. The administrator opens the first chat room when exchanging messages in the first chat group, and opens the second chat room when exchanging messages in the second chat group. The user specifies one chat name from the chat list displayed on the screen when opening a chat room.

Japanese Patent No. 6414015 Japanese Unexamined Patent Publication No. 2018-97834

Generally, there is a one-to-one correspondence between chat names and chat rooms. Therefore, as the number of chat rooms increases, the chat list displayed on the screen becomes long-cultivated. Users find it time-consuming to find a chat name from a chat list.

An object of the present invention is to provide a chat system , a chat program, and a chat processing method that improve the convenience of chat .

The chat system according to one embodiment of the present invention is a first recording means for generating chat list data that identifies a chat list including a chat name displayed in a list format on a screen of a display panel, and a chat displayed on the screen. An input means that accepts the input of a selection operation that specifies one of the chat names from the list, and a message exchange of the first chat group formed by the first member group including the main member linked to the selection operation. Record the exchange of messages between the second recording means to be recorded and the second chat group formed by the second member group, which is associated with the selection operation and is different from the first member group including the main member. A third recording means is provided.

1 The chat name selection operation is associated with the exchange of messages of the first chat group and the exchange of messages of the second chat group. It is sufficient that the chat list displayed on the screen of the display includes one chat name common to the first chat group and the second chat group. The chat list displayed on the screen of the display panel can be shortened. The user's effort when searching for a chat name from the chat list can be reduced. The convenience of chat is improved.

The chat system displays, side by side, the first chat room containing the message of the first chat group and the second chat room containing the message of the second chat group in chronological order on the screen of the display panel. Further, a drawing means for generating image data to be used may be provided. Two chat rooms can be confirmed at the same time on one screen. The user can easily associate the message of the first chat group with the message of the second chat group. When composing a message in one chat group, the user can easily see the message in the other chat group. The convenience of chat is improved.

The chat system includes a switching button on the screen of the display panel, and includes a first drawing means for generating first image data for displaying a first chat room including a message of the first chat group in chronological order. A second drawing means for generating second image data for displaying the second chat room including the message of the second chat group in chronological order may be further provided according to the operation of the switching button. The chat room display can be switched on one screen according to the operation of the switch button. The user can easily associate the message of the first chat group with the message of the second chat group. When composing a message in one chat group, the user can easily see the message in the other chat group. The convenience of chat is improved.

As described above, according to the present invention, it is possible to provide a chat system capable of further improving the convenience of chat.

It is a block diagram which shows schematic structure of the care support chat system which concerns on 1st Embodiment of this invention. It is a block diagram which shows schematic structure of the message server which concerns on one specific example. It is a conceptual diagram which shows the structure of a specialist database. It is a conceptual diagram which shows the structure of a business operator database. It is a conceptual diagram which shows the structure of the care-requiring support person database. It is a conceptual diagram which shows the structure of a contact database. It is a conceptual diagram which shows the image of the chat list which concerns on one specific example. It is a conceptual diagram which shows the image of the 1st chat room and the 2nd chat room which concerns on one specific example. It is a conceptual diagram which shows the structure of the 1st chat room and the 2nd chat room. It is a conceptual diagram which shows a specific example of the image of the 1st chat room displayed for the 2nd member. It is a conceptual diagram which shows a specific example of the image of the 2nd chat room displayed for the 3rd member. It is a conceptual diagram which shows the image of the "nursing care support specialist certificate" which concerns on one specific example. It is a conceptual diagram which shows a specific example of the registration image used at the time of admission of the 2nd member. It is a conceptual diagram which shows a specific example of the registration image used at the time of registration of the 3rd member. It is a conceptual diagram which shows a specific example of the registration image used for the registration of the contact information of a third member. It is a conceptual diagram which shows (a) a specific example of a "creation completed" image displayed for the first member, and (b) a specific example of an image of a business operator list when inviting a second member. Inviting the contact information of the third member (a) A specific example of the "invitation" image displayed for the first member, and (b) a specific example of the "send invitation" image displayed for the first member. It is a conceptual diagram which shows. It is a conceptual diagram which shows (a) a specific example of an image of a chat list displayed for a second member, and (b) a specific example of an "invitation notification" image. It is a conceptual diagram which shows the structure of a billing database. It is a conceptual diagram which shows a specific example of the image of the chat list displayed for the 3rd member. It is a conceptual diagram which shows the structure of the 1st chat room and the 2nd chat room when the 2nd member is allowed to participate in the 2nd chat group. It is a block diagram which shows schematic structure of the care support chat system which concerns on 2nd Embodiment of this invention. It is a conceptual diagram which shows the image of the chat list, the 1st chat room and the 2nd chat room arranged in parallel. It is a conceptual diagram which shows the image of the 1st chat room and the 2nd chat room which can be switched by a "family chat" button and a "support team" button.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

FIG. 1 schematically shows the configuration of the long-term care support chat system 11 according to the first embodiment of the present invention. The long-term care support chat system 11 includes a message server 14 that is connected to the Internet 12 and establishes a chat between a plurality of smartphone terminals (mobile communication terminals) 13. As shown in FIG. 2, the message server 14 receives the message data (packet) of the sender and sends the message data to the destination described in the message data, and the chat (chat room or talk room). ), The first storage device 17 that stores the chat data 16 that stores message data for each), and the member information of the first member that is certified on condition that the qualification of "nursing support specialist" (hereinafter referred to as "specialist") is maintained. A second storage device 19 for storing a specialist database 18 for storing data, and a third storage device 22 for storing a business database 21 for storing member information of a second member separated from the first member and recognized as a business. And, it is divided into the first member and the second member, and the care-requiring support that accumulates the member information of the care-requiring supporter (general term of "care-requiring person" and "support-requiring person") related to a specific first member. A fourth storage device 25 that stores a person database 23 and a contact database 24, a purchase order database 26 that stores purchase orders issued to a second member for each first member, and an individual second. It has a fifth storage device 28 that stores an invoice database 27 that stores invoices issued to the first member for each member. Chat is established for each preset group. In the chat data 16, the exchanged message data is recorded in chronological order for each individual chat. The first storage device 17, the second storage device 19, the third storage device 22, the fourth storage device 25, and the fifth storage device 28 can be configured by, for example, a disk array device.

The chat management means 15 identifies the sender based on the sender's identifier (ID) described in the message data. Similarly, the chat management means 15 identifies the destination based on the identifier (ID) of the destination described in the message data. The message data can include text data for specifying text (character string), image data for specifying pictograms, stamps, and other images, photo data for specifying photos, file data for specifying files, and the like. .. The reception date and time of the chat management means 15 is described in each message data.

As shown in FIG. 3, the expert database 18 includes "registration number" data 18a for specifying the registration number, "name" data 18b for specifying the name of the expert, and the name of each expert. "Frigana" data 18c that identifies Frigana, "Date of birth" data 18d that identifies the date of birth of an expert, "Jurisdiction" data 18e that identifies the prefecture that certifies the expert certificate, and an expert certificate. Includes "expiration date" data 18f that specifies the expiration date of the validity period of. These data can be obtained from the care support specialist certificate. The expert database 18 can include "telephone number" data that identifies the expert's telephone number and "address" data that identifies the expert's address.

As shown in FIG. 4, the business operator database 21 specifies the "identification number" data 21a for specifying the identification number given by the long-term care support chat system 11 and the name of the business operator for each business operator. "Name" data 21b, "location" data 21c that specifies the location of the business operator, "field" data 21d that specifies the business field of the business operator, and the maximum transaction amount [in units of 10,000 yen] per month. Includes the specified "limit" data 21e. The business operator database 21 can include "telephone number" data for specifying the telephone number (contact information) of the business operator and "payment information" data for specifying payment information.

As shown in FIG. 5, the care-requiring supporter database 23 includes "insured person number" data 23a for specifying the insured person number of the care-requiring supporter for each care-requiring supporter, and care-requiring support. "Name" data 23b that specifies the name of the person, "Frigana" data 23c that specifies the frigana of the name, "Date of birth" data 23d that specifies the date of birth of the care-requiring supporter, and the care-requiring supporter "Gender" data 23e that identifies the gender, "Category" data 23f that specifies the degree of care according to the category requiring nursing care, "Insurer number" data 23g that identifies the local public body under the jurisdiction, and "Insurer" Includes "insurer name" data 23h that specifies the name of the local public entity specified in the "number" data. In the care-requiring supporter database 23, "address" data for specifying the address of the care-requiring supporter, "telephone number" data for specifying the telephone number (contact information) of the care-requiring supporter, and "payment information" are specified. "Payment information" data can be included.

As shown in FIG. 6, the contact database 24 has "name" data 24b for specifying the name of the contact (person) and "frigana" data for specifying the frigana of the name for each individual care-requiring supporter. The "relationship" data 24d that specifies the relationship between the 24c and the care-requiring supporter, the "address" data 24e that specifies the contact address, and the "telephone number" data 24f that specifies the contact phone number. include. One data string of the contact database 24 is associated with one data string of the care-requiring supporter database 23 based on the insured person number specified by the "insured person number" data 24a.

As shown in FIG. 2, the message server 14 includes an authentication means 31 that establishes a message data route between the chat management means 15 and each smartphone terminal 13 based on a set login ID and password, and a smartphone terminal. The first registration means 32, which is connected to 13 and registers the member information of the first member in the specialist database 18 according to the presentation of the "care support specialist ID", and the member information of the second member via the Internet 12. The second registration means 33 that receives the specified business data and registers the business data in the business database 21, and the care-requiring supporter data that specifies the member information of the third member via the Internet 12 is received and the care-requiring support is supported. The third registration means 34 for registering the care-requiring supporter data in the person database 23 and the contact data for specifying the contact information of the third member via the Internet 12 are received and the contact data is registered in the contact database 24. It has a fourth registration means 35. The contact information of the first member, the second member, and the third member sets a login ID and a password when using the long-term care support chat system 11. The member information of the first member can be specified, for example, based on the image of the identification card "nursing support specialist ID" captured by the smartphone terminal 13.

The message server 14 has a billing means 36 that specifies a billing amount for each second member under predetermined conditions. The billing means 36 charges a basic charge for the membership of the second member, and charges a pay-as-you-go charge according to the number of participating chat groups. The basic charge and the pay-as-you-go charge may be charged according to the number of months or the number of days. Here, the first member and the third member (contact information) are excluded from the billing target. The first member and the third member (contact information) can use the long-term care support chat system 11 free of charge.

The message server 14 is an ordering means for receiving purchase order data for specifying a purchase order from a specific first member's smartphone terminal 13 via the Internet 12 and transmitting the purchase order data to the specific second member's smartphone terminal 13. 37 and a billing means 38 that receives invoice data for specifying an invoice from a specific second member's smartphone terminal 13 via the Internet 12 and transmits the invoice data to the specific first member's smartphone terminal 13. It has a payment means 39 that executes a payment process of the smartphone terminal 13 specified based on the contact database 24. The purchase order data includes product information such as the product name of the product to be purchased, the quantity of the product, and the amount of money, or transaction information such as the name and amount of the service provided. The invoice data includes product information such as the product name of the purchased product, the quantity and amount of the product, transaction information such as the name and amount of the provided service, payment information and other information. The ordering means 37 registers the purchase order data in the purchase order database 26 when transmitting the purchase order data. The billing means 38 registers the invoice data in the invoice database 27 when transmitting the invoice data. Invoice data may be aggregated on a monthly basis.

Here, the message server 14 is a chat management means 15, an authentication means 31, a first registration means 32, a second registration means 33, a third registration means 34, a fourth registration means 35, a billing means 36, an ordering means 37, and a billing means. A central processing unit (CPU) 41 that functions as a means 38 and a payment means 39, a memory (ROM memory) 42 that is connected to the CPU 41 and temporarily holds programs and data when executing an application, and is connected to the CPU 41. A large-capacity storage device 43 for storing programs and data is provided. The large-capacity storage device 43 includes, for example, a hard disk drive device (HDD) and a disk array device. The large-capacity storage device 43 has, for example, a chat management application program that has a chat management function, an authentication application program that has an authentication function, a first registration application program that has a specialist registration function, and a business data registration function. The second registration application program that handles the registration function of the care-requiring supporter data, the fourth registration application program that handles the registration function of contact data, the billing application program that handles the billing function, and the management of purchase orders. The ordering application program responsible for managing invoices, the billing application program responsible for managing invoices, the payment application program responsible for settlement of transactions, and others are stored.

As shown in FIG. 1, the smartphone terminal 13 has, for example, a recording means 46 that manages chat data 45a, 45b, 45c, and a display processing means (time adjusting means) that manages the display of chat data 45a, 45b, 45c. A chat application program (mobile app) 49, chat data 45a, 45b, 45c, and other programs and data connected to processors (arithmetic processing devices) 48a, 48b, 48c that function as 47 and processors 48a, 48b, 48c. The memory (ROM memory) 51a, 51b, 51c, which is connected to the processors 48a, 48b, 48c, and the display panels 52a, 52b, 52c, which display an image on the screen, and the processors 48a, 48b, 48c. It has touch screen panels 53a, 53b, 53c for specifying contact coordinate values detected on the screen for each image, and a camera 54 for generating an image signal based on an image formed on an image pickup element by a lens. .. The touch screen panels 53a, 53b, 53c input user instructions and data toward the processors 48a, 48b, 48c based on the image displayed on the screen and the coordinate values of the contact detected on the screen. The processors 48a, 48b, 48c can be wirelessly connected to the communication network 56 via the communication circuit 55. The communication network 56 may be, for example, a mobile phone communication network connected to the Internet 12 by a gateway. In addition, the processors 48a, 48b, 48c can be wirelessly connected to the WiFi router 58 via the WiFi® circuit 57. The WiFi router 58 connects the WiFi circuit 57 to the Internet 12.

When the chat application program 49 is executed on the processors 48a, 48b, 48c, the chat application operates on the smartphone terminal 13. The chat application is connected to the message server 14 via the communication network 56 and the Internet 12. A message data route for identifying a message is established between the processors 48a, 48b, 48c of the smartphone terminal 13 and the chat management means 15 of the message server 14.

As shown in FIG. 7, the display processing means 47 generates the first image data for specifying the chat list according to the first composition. In the chat list, the character strings 59a, 59b, 59c of the identification name are listed according to the determined rule. Chats are identified by distinguished name. For example, the "name" of the long-term care supporter (third member) can be used as the identification name of the chat. The character strings 59a, 59b, 59c of the identification name are fitted into the first composition fixed to the screen of the display panels 52a, 52b, 52c. Here, two chat groups are formed for one long-term care supporter. An distinguished name is given to each combination of the first chat group and the second chat group. The first chat group consists of specialists and businesses. The second chat group is composed of the family members of the care-requiring supporter registered as the contact information of the specialist and the third member (including the care-requiring supporter himself / herself and the guardian; the same applies hereinafter). The chat of the first chat group and the chat of the second chat group proceed separately.

As shown in FIG. 8, the display processing means 47 generates second image data that identifies the first chat room 61a and the second chat room 61b according to the second composition. As shown in FIG. 8A, in the first chat room 61a, the messages 62a and 62b of the first chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the first chat room 61a. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the first chat room 61a. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a, 62b is passed from the chat data 45a, 45b, 45c to the display processing means 47 and fitted into the second composition.

As shown in FIG. 8B, in the second chat room 61b, the messages 62a and 62b of the second chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the second chat room 61b. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the second chat room 61b. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a, 62b is passed from the chat data 45a, 45b, 45c to the display processing means 47 and fitted into the second composition. A display window 63 fixed to each of the display panels 52a, 52b, and 52c is set for the second image data. The display window 63 determines the display range of the image for the first chat room 61a and the second chat room 61b. For example, if the touch screen panel 53a is swiped to the left while the first chat room 61a is being displayed, the image of the first chat room 61a can gradually transition to the image of the second chat room 61b, and vice versa. When the touch screen panel 53a is swiped to the right while the 2 chat room 61b is being displayed, the image of the second chat room 61b can gradually transition to the image of the first chat room 61a. A part of the first chat room 61a and a part of the second chat room 61b can be simultaneously displayed on the screens of the display panels 52a, 52b, 52c depending on the degree of transition.

In the second composition of the second image data, the first chat room 61a and the second chat room 61b are arranged side by side. As shown in FIG. 9, the messages 62a and 62b are arranged according to a time axis common to the first chat room 61a and the second chat room 61b. The messages 62a and 62b of the first chat room 61a and the messages 62a and 62b of the second chat room 61b are arranged in chronological order while being sorted to the left and right. Even if the messages 62a and 62b come and go in the first chat room 61a, if the messages 62a and 62b are not exchanged in the second chat room 61b at the same time, the second image data shows that the second chat room 61b is "blank" 64a. Is formed. On the contrary, even if the messages 62a and 62b come and go in the second chat room 61b, if the messages 62a and 62b are not exchanged in the first chat room 61a at the same time, the first chat room 61a is "" in the second image data. A blank "64b" is formed. The "blank" 64a, 64b is, for example, larger than the interval normally set between the messages 62a, 62b.

The display processing means 47 adds a character string 65 for identifying the speaker and a transmission and reception time stamp 66 for each of the messages 62a and 62b. The display processing means 47 adds, for example, a “read” icon (or character string) 67 to each of the individual messages 62a and 62a. When the participant displays the messages 62a and 62b in the chat rooms 61a and 61b, the "read" icon 67 is added to the messages 62a and 62b. The "read" icon 67 can be identified, for example, for each participant. Here, the "read" messages 62a and 62b can be identified by specifying the positions of the "read" icons 67 in the vertical direction of the chat rooms 61a and 61b. In addition, the display processing means 47 may add a "read" icon 67 to each message 62a transmitted to other participants. When another participant displays the message 62b, the "read" icon 67 may be added to the message 62a.

Labels 68 such as "plan", "contact", "assessment", "person in charge meeting", "monitoring", "complaint", "accident", and "municipalities" can be selectively added to the individual messages 62a and 62b. When the operator's finger is placed on the selected messages 62a and 62b when the label 68 is added, the options of the label 68 can be displayed by the action of the touch screen panels 53a, 53b and 53c. The user can add the label 68 of the "plan" to the messages 62a and 62b including the matters necessary for creating the "home service plan", for example. The message data is flagged as "planned". In addition, the user can add the label 68 of "contact" to the messages 62a and 62b containing the necessary items for creating the "record of contact adjustment with the designated home service provider, etc.", and "result of the assessment". The label 68 of the "assessment" can be added to the messages 62a and 62b containing the necessary items for creating the "record of service personnel", and the messages 62a and 62b containing the necessary items for creating the "record of the service personnel meeting, etc." The label 68 of the "person in charge meeting" can be added to, and the label 68 of the "monitoring" can be added to the messages 62a and 62b containing the necessary items for creating the "record of the monitoring result". The label 68 of "complaint" can be added to the messages 62a and 62b containing the necessary items for creating "record of the content of the complaint", and in creating "record of the situation of the accident and the measures taken in the event of the accident". The "accident" label 68 can be added to the messages 62a and 62b containing the necessary items, and the "municipal" label can be added to the messages 62a and 62b containing the necessary items for creating the "record of notification to the municipality". 68 can be added. In each case, the message data is flagged with the "contact" flag, the "assessment" flag, the "personal meeting" flag, the "monitoring" flag, the "complaint" flag, the "accident" flag, and the "municipalities" flag, respectively. "Record of home service plan" "Record of contact adjustment with designated home service provider" "Record of assessment result" "Record of service staff meeting etc." "Record of monitoring result" "Record of content of complaint" "Records of accident situations and measures taken in the event of an accident" and "Records of notifications to municipalities" are documents that are required to be kept under the Ministry of Health and Welfare Ordinance No. 38 "Standards for Personnel and Operation of Businesses such as Designated Home Care Support". Corresponds to. The messages 62a and 62b can be classified in chronological order based on, for example, label 68. The messages 62a and 62b can be listed in chronological order, for example, for each classification. By printing out the messages 62a and 62b listed in this way, "home service plan", "record of contact adjustment with designated home service provider, etc.", "record of assessment result", "record of service staff meeting, etc." "Records of monitoring results," "Records of complaints, etc.," "Records of accident situations and actions taken in the event of an accident," and "Records of notifications to municipalities" can be created. Therefore, these documents can be created efficiently. The burden on specialists can be reduced.

As shown in FIG. 10, the display processing means 47 generates third image data for specifying the first chat room 61a for each first chat group according to the third composition. In the third composition, the messages 62a and 62b of the first chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the first chat room 61a. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the first chat room 61a. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a, 62b is passed from the chat data 45a, 45b, 45c to the display processing means 47 and fitted into the third composition. In the third composition, only the time axis of the first chat room 61a needs to be referred to, and the messages 62a and 62b are arranged in chronological order. Therefore, an extra "blank" is generated between the messages 62a and 62b. Can be avoided. The messages 62a and 62b can be arranged vertically within a range that does not impair visibility. Therefore, screen scrolling can be avoided as much as possible.

The display processing means 47 adds a character string 65 for identifying the speaker and a transmission and reception time stamp 66 for each of the messages 62a and 62b. In addition, the display processing means 47 adds, for example, a "read" icon (or character string) 67 to each of the individual messages 62a, 62a. When the expert or the business operator displays the messages 62a and 62b in the first chat room 61a, the "read" icon 67 is added to the messages 62a and 62b. The "read" icon 67 can be identified, for example, by specialist or operator. Here, the "read" messages 62a and 62b can be discriminated by specifying the position of the "read" icon 67 in the vertical direction of the first chat room 61a. In addition, the display processing means 47 may add a "read" icon 67 to each message 62a transmitted to the other party. When the other party displays the message 62b, the "read" icon 67 may be added to the message 62a.

As shown in FIG. 11, the display processing means 47 generates the fourth image data that identifies the second chat room 61b for each second chat group according to the fourth composition. In the fourth composition, the messages 62a and 62b of the second chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the second chat room 61b. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the second chat room 61b. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a, 62b is passed from the chat data 45a, 45b, 45c to the display processing means 47 and fitted into the fourth composition. In the fourth composition, only the time axis of the second chat room 61b needs to be referred to, and the messages 62a and 62b are arranged in chronological order. Therefore, an extra "blank" is generated between the messages 62a and 62b. Can be avoided. The messages 62a and 62b can be arranged vertically within a range that does not impair visibility. Therefore, screen scrolling can be avoided as much as possible.

The display processing means 47 adds a character string 65 for identifying the speaker and a transmission and reception time stamp 66 for each of the messages 62a and 62b. In addition, the display processing means 47 adds, for example, a "read" icon (or character string) 67 to each of the individual messages 62a, 62a. When the family of the specialist or the care-requiring supporter displays the messages 62a and 62b in the second chat room 61b, the "read" icon 67 is added to the messages 62a and 62b. The "read" icon 67 can be identified, for example, by the family of a specialist or a care recipient. Here, the "read" messages 62a and 62b can be discriminated by specifying the position of the "read" icon 67 in the vertical direction of the second chat room 61b. In addition, the display processing means 47 may add a "read" icon 67 to each message 62a transmitted to the other party. When the family of the specialist or the care-requiring supporter displays the message 62b, the "read" icon 67 may be added to the message 62a.

In establishing the message data route, the chat application connects the processors 48a, 48b, 48c of the smartphone terminal 13 to the authentication means 31 of the message server 14. The authentication means 31 and the processors 48a, 48b, 48c can realize data transfer according to, for example, the HTML language. In the message server 14, the authentication means 31 is established based on the operation of the authentication application program. The authentication means 31 authenticates the user's qualification (contact information of the first member, the second member, or the third member) based on the biometric information such as the SIM information and the fingerprint of the smartphone terminal 13. In the authentication, the authentication means 31 refers to the expert database 18, the business database 21 and the contact database 24. When the user is authenticated as the first member in response to the inquiry of the expert database 18, the authentication means 31 gives the user a first chat group and a second chat group for each care-requiring supporter associated with the user. Allow participation in. When the user is authenticated as the second member in response to the inquiry of the business database 21, the authentication means 31 invites the user to join the first chat group for each long-term care supporter associated with the user. to approve. The authentication means 31 prohibits the second member from participating in the second chat group. When the user is authenticated as the contact of the third member in response to the inquiry of the contact database 24, the authentication means 31 sends the user to the second chat group for each supporter requiring nursing care associated with the user. Allow participation. The authentication means 31 prohibits the contact information of the third member from joining the first chat group. Since the contact information of the third member is excluded from the first chat group, the specialist and the business operator can realize the exchange of the messages 62a and 62b without the interference of the family of the long-term care supporter. Similarly, since the second member is excluded from the second chat group, the family members and specialists of the care-requiring supporter can exchange messages without interference from the business operator.

In creating the expert database 18, the chat application connects the processor (here, 48a) of the smartphone terminal 13 to the first registration means 32 of the message server 14. The first registration means 32 and the processor 48a can realize data transfer according to, for example, the HTML language. The first registration means 32 is established based on the operation of the first registration application program. As shown in FIG. 12, the member information of the first member can be specified based on the image 69 of the imaged identification card “nursing care support specialist ID”. The image 69 of the "nursing care specialist certificate" may be captured by, for example, a camera 54. The camera 54 outputs an image signal that identifies the image 69 of the "nursing care support specialist certificate" in response to the image pickup. The first registration means 32 receives an image signal. The first registration means 32 is, from the image 69 of the "nursing care support specialist certificate", the registration number 69a of the specialist, the name 69b of the specialist, the date of birth 69c of the specialist, and the prefecture name 69d certifying the specialist certificate. , Acquire information (character string) such as the expiration date 69e of the professional certificate. For the acquisition of information, the first registration means 32 can use, for example, character recognition software. The registration number 69a is registered in the expert database 18 as "registration number" data 18a. Similarly, the name 69b is registered as "name" data 18b, the date of birth 69c is registered as "date of birth" data 18d, the prefecture name 69d is registered as "jurisdiction" data 18e, and the expiration date 69e. Is registered as "expiration date" data 18f. The processor 48a may be connected to the first registration means 32 based on the operation of the web browser.

In addition, the member information of the first member may be acquired according to the registered image displayed according to the composition determined on the screen of the display panel 52a. The registered image has an input frame for "registration number" data 18a, an input frame for "name" data 18b, an input frame for "frigana" data 18c, and an input frame for "date of birth" data 18d according to the items of the expert database 18. , The input frame of the "jurisdiction" data 18e and the input frame of the "expiration date" data 18f may be included. "Registration number" data 18a, "name" data 18b, "frigana" data 18c, "date of birth" data 18d, "jurisdiction" data 18e, "expiration date" data 18f in the character strings entered in each input box. Can be formed. Even in this case, the "care support specialist ID" is used for inquiries. At the time of inquiry, the image signal for identifying the image 69 of the "nursing care specialist ID" is provided from the camera 54 to the first registration means 32. The "nursing care support specialist certificate" may be registered in the memory 51a in the form of an electronic certificate, for example, and presented to the first registration means 32 in response to a request from the first registration means 32.

In creating the business database 21, the chat application connects the processor (here, 48b) of the smartphone terminal 13 to the second registration means 33 of the message server 14. The second registration means 33 and the processor 48b can realize data transfer according to, for example, the HTML language. The second registration means 33 is established based on the operation of the second registration application program. As shown in FIG. 13, the second registration means 33 supplies the processor 48b with image data that identifies the registered image 71. The registered image 71 is displayed on the screen of the display panel 52b based on the supplied image data. The registration image 71 is input to the input frame 71a of the "name" data 21b, the input frame 71b of the "location" data 21c, the input frame 71c of the "phone number" data, and the "field" data 21d according to the items of the business operator database 21. The frame (or pull-down) 71d and the input frame 71e of the "limit amount" data 21e are included. "Name" data 21b, "location" data 21c, "phone number" data, "field" data in the character strings entered in the individual input frames 71a to 71e according to the tap of the "registration" button (icon) 71f. 21d, "limit" data 21e can be formed. The processor 48b may be connected to the second registration means 33 based on the operation of the web browser.

In creating the long-term care supporter database 23, the chat application connects the processor (here, 48a) of the smartphone terminal 13 to the third registration means 34 of the message server 14. The third registration means 34 and the processor 48a can realize data transfer according to, for example, the HTML language. The third registration means 34 is established based on the operation of the third registration application program. As shown in FIG. 14, the third registration means 34 supplies the processor 48a with image data that identifies the registered image 72. The registered image 72 is displayed on the screen of the display panel 52a based on the supplied image data. The registered image 72 has an input frame 72a for "name" data 23b, an input frame 72b for "frigana" data 23c, an input frame 72c for "insured number" data 23a, and a "year of birth" according to the items of the care-requiring supporter database 23. "Date" data 23d pull-down 72d, "Gender" data 23e pull-down 72e, "Category" data 23f pull-down 72f, "Insurer number" data 23g input frame 72g, "Insurer name" data 23h input frame 72h including. Depending on the tap of the "register" button (icon) 72j, the "name" data 23b or "name" data 23b or "name" data 23b or "name" is a character string input to each input frame 72a to 72c, 72g, 72h (or selected by pull-down 72d to 72f). "Frigana" data 23c, "Insured number" data 23a, "Date of birth" data 23d, "Gender" data 23e, "Category" data 23f, "Insurer number" data 23g, "Insurer name" data 23h Can be formed. The processor 48c may be connected to the third registration means 34 based on the operation of the web browser.

In creating the contact database 24, the chat application connects the processor (here, 48c) of the smartphone terminal 13 to the fourth registration means 35 of the message server 14. The fourth registration means 35 and the processor 48c can realize data transfer according to, for example, the HTML language. The fourth registration means 35 is established based on the operation of the fourth registration application program. As shown in FIG. 15, the fourth registration means 35 supplies the processor 48c with image data that identifies the registered image 73. The registered image 73 is displayed on the screen of the display panel 52c based on the supplied image data. The registration image 73 has an input frame 73a for "name" data 24b, an input frame 73b for "frigana" data 24c, an input frame 73c for "insured number" data 24a, and "interval" data according to the items of the contact database 24. The pull-down 73d of 24d, the input frame 73e of the "address" data 24e, and the input frame 73f of the "phone number" data 24f are included. "Name" data 24b or "Frigana" in the character string input (or selected by pull-down 73d) in the individual input frames 73a to 73c, 73e, 73f according to the tap of the "registration" button (icon) 73g. Data 24c, "insured number" data 24a, "interval" data 24d, "address" data 24e, and "phone number" data 24f can be formed. The processor 48c may be connected to the fourth registration means 35 based on the operation of the web browser.

When the chat application is activated on the smartphone terminal 13a of the first member, the chat application connects the processor 48a to the authentication means 31 of the message server 14. The chat management means 15 of the chat application and the message server 14 recognizes the processor 48a as the first member. A message data path is established between the processor 48a (recording means 46) and the chat management means 15. In the message server 14, the chat management means 15 is established based on the operation of the chat management application program.

As shown in FIG. 7, a chat list is displayed on the screen of the display panel 52a based on the first image data. For example, when the character string 59a of one chat is selected in response to the tap operation of the touch screen panel 53a, as shown in FIG. 8A, the chat room 61a of the first chat group is displayed on the screen of the display panel 52a. Is displayed. Chat is realized.

Here, the chat room 61a of the first chat group and the chat room 61b of the second chat group are switched on the screen of the display panel 52a according to the left and right swipe operation. The display window 63 moves on the images of the first chat room 61a and the second chat room 61b. In the first chat room 61a, messages 62a and 62b exchanged between the first member and the second member belonging to the first chat group are displayed. In the second chat room 61b, messages 62a and 62b exchanged by the contacts of the first member and the third member belonging to the second chat group are displayed. Although the chat of the first chat group and the chat of the second chat group proceed separately, the display processing means 47 shares the time axis of the two chats when displaying the chat rooms 61a and 61b, so that the two chats are performed. Messages can be arranged in chronological order while being sorted left and right by the entire group. Therefore, the first member (expert) can easily grasp the causal relationship between the two chats.

For example, as shown in FIG. 8, the recording means 46 may register the same messages 62a and 62b in the first chat room 61a and the second chat room 61b at the same time. For example, when the first chat room 61a is displayed on the screen, if a character string such as "I have created a future care plan" or "Are you sure you want to see it?" Is entered, the first chat room 61a is displayed. The message 62a can be registered in the chat room 61a and the second chat room 61b at the same time. In addition, the message 62a registered in one chat room may be copied to the other chat room. The message 62a is transmitted to the participants in the first chat room 61a and the participants in the second chat room 61b.

At the start of a chat, the first member creates a first chat group. When the "create" icon 74 is tapped on the chat list image, the registered image 72 is displayed on the screen of the display panel 52a as shown in FIG. When the individual input frames 72a to 72c, 72g, 72h are tapped, text can be input to the input frames 72a to 72c, 72g, 72h based on the keyboard displayed on the screen. Based on the text data, "name" data 23b, "frigana" data 23c, "insured number" data 23a, "insurer number" data 23g, and "insurer name" data 23h are formed. When the individual pull-downs 72d, 72e, 72f are tapped, the text (number) options are displayed. Based on the selection, the "date of birth" data 23d, the "gender" data 23e, and the "classification" data 23f are specified. When the "register" button 72j is tapped, a confirmation image prompting the confirmation of the data is displayed on the screen of the display panel 52a. When the data is approved in the confirmation image, "name" data 23b, "frigana" data 23c, "insured number" data 23a, "date of birth" data 23d, "gender" data 23e, "classification" data 23f , The "insurer number" data 23g and the "insurer name" data 23h are transmitted to the third registration means 34. The third registration means 34 has "name" data 23b, "frigana" data 23c, "insured number" data 23a, "date of birth" data 23d, "gender" data 23e, and "classification" in the care-requiring supporter database 23. When the data 23f, the “insurer number” data 23g, and the “insurer name” data 23h are registered, the chat management means 15 records the establishment of the first chat group. The chat management means 15 generates the first chat room 61a and the second chat room 61b uniquely associated with the third member in the chat data 16 in the first storage device 17. The processor 48a generates the first chat room 61a and the second chat room 61b in the chat data 45a in the memory 51a.

When the first chat group is established, as shown in FIG. 16A, the chat management means 15 transmits image data specifying the “creation completed” image 76 to the processor 48a. Based on the received image data, the "creation completed" image 76 is displayed on the screen of the display panel 52a. "Creation completed" Image 76 notifies the first member of the completion of creation of the first chat room 61a. The "creation completed" image 76 includes a character string 76a that prompts the invitation of the second member (business operator). When the "invite business operator" button (icon) 76b is tapped, the second registration means 33 transmits list data specifying the business operator list 77 to the processor 48a, as shown in FIG. 16 (b). Based on the received list data, the processor 48a displays the operator list 77 on the screen of the display panel 52a. The character strings 77a, 77b, 77c of the identification name of the second member are listed in the business operator list 77 according to the determined composition. When the business operator is selected and the "Add" button (icon) 77d is tapped, the chat management means 15 sends an "invitation notification" to the Internet 12 as described later. When the "later" button (icon) 76c is tapped on the "creation completed" image 76, the "creation completed" image is cleared. The image of the chat list may be displayed on the screen of the display panel 52a.

The first member can invite a business operator as a second member to the first chat group from the screen of the first chat room 61a. As shown in FIG. 8A, the second image data draws a “business operator” button (icon) 78 arranged above the first chat room 61a. When the "business operator" button 78 is tapped, the second registration means 33 transmits list data specifying the business operator list 77 to the processor 48a, as shown in FIG. 16 (b). Based on the received list data, the processor 48a displays the operator list 77 on the screen of the display panel 52a. In this way, when the business operator is selected and the "add" button (icon) 77d is tapped in the same manner as described above, the chat management means 15 sends an "invitation notification" to the Internet 12.

When the invitation of the business operator is completed, as shown in FIG. 17A, the chat management means 15 transmits image data identifying the “invitation” image 79 to the processor 48a. The "invitation" image 79 is displayed on the screen of the display panel 52a based on the received image data. The "invitation" image 79 prompts the first member to invite the contact information (family of the care-requiring supporter) of the third member. When the "invite" button (icon) 79a is tapped, the chat management means 15 transmits image data identifying the "send invitation" image 81 to the processor 48a, as shown in FIG. 17 (b). The "send invitation" image 81 is displayed on the screen of the display panel 52a based on the received image data. The "invitation transmission" image 81 draws an e-mail address input frame 81a and a telephone number input frame 81b. When the "send" button (icon) 81c is tapped, the text data of the e-mail address entered in the e-mail address input frame 81a is sent to the chat management means 15. The chat management means 15 sends an "invitation" email to the email address specified by the text data. Alternatively, when the "send" button 81c is tapped, the text data of the telephone number input in the telephone number input frame 81b is transmitted to the chat management means 15. The chat management means 15 sends an "invitation" short message to the phone number identified by the text data. When the "later" button (icon) 79b is tapped on the "invitation" image 79, the "invitation" image 79 is cleared. For example, an image of a chat list may be displayed on the screen of the display panel 52a.

The first member can invite the contact information (family of the long-term care supporter) of the third member to the first chat group from the screen of the first chat room 61a. As shown in FIG. 8A, the second image data draws a “caregiver” button (icon) 82 located above the first chat room 61a. When the "caregiver" button 82 is tapped, the chat management means 15 transmits image data identifying the "send invitation" image 81 to the processor 48a, as shown in FIG. 17B. The "send invitation" image 81 is displayed on the screen of the display panel 52a based on the received image data. In this way, the "invitation" mail or the "invitation" short message is transmitted to the smartphone terminal 13c of the family of the long-term care supporter in the same manner as described above.

The specialist is required to register with the long-term care support chat system 11 as the first member prior to the creation of the first chat group. When the expert launches the chat application for the first time on his / her smartphone terminal 13a after downloading the chat application program 49, the chat application selects "Registration of care support specialist" or "Registration of business operator" on the screen of the display panel 52a. Present. When "Registration of care support specialist" is selected, the processor 48a of the smartphone terminal 13a is connected to the first registration means 32 of the message server 14. When the image 69 of the "care support specialist ID" is transmitted from the processor 48a to the first registration means 32, the first registration means 32 executes the registration of the first member based on the image 69 of the "care support specialist certificate". do.

When the chat application is activated on the second member's smartphone terminal 13b, the chat application connects the processor 48b to the authentication means 31 of the message server 14. The chat application and the chat management means 15 of the message server 14 recognize the processor 48b as a second member. A message data path is established between the processor 48b (recording means 46) and the chat management means 15.

As shown in FIG. 18A, the chat list 83 is displayed on the screen of the display panel 52b based on the first image data. For example, when the character string 83a of one chat is selected in response to the tap operation of the touch screen panel 53b, the chat room 61a of the first chat group is displayed on the screen of the display panel 52b as shown in FIG. .. Chat can be realized between professionals and businesses.

Upon joining the first chat group, as shown in FIG. 18B, the chat management means 15 transmits image data identifying the "invitation notification" image 84 to the processor 48b. The "invitation notification" image 84 is displayed on the screen of the display panel 52b based on the received image data. Based on the "invitation notice" image 84, the business operator can recognize that he / she has been "invited" to the first chat group. When the "participate" button (icon) 84a is tapped on the "invitation notification" image 84, the chat management means 15 of the message server 14 records the participation of the second member to the first chat group. The chat management means 15 associates the second member with the specific first chat room 61a by the chat data 16 in the first storage device 17. The processor 48b generates a first chat room 61a in the chat data 45b in the memory 51b. When the "Do not participate" button (icon) 84b is tapped, the chat management means 15 notifies the target first member of the postponement of participation of the second member.

The business operator is required to register with the long-term care support chat system 11 as a second member prior to joining the first chat group. When the business operator launches the chat application for the first time on his / her smartphone terminal 13b after downloading the chat application program 49, the chat application selects "Registration of care support specialist" or "Registration of business operator" on the screen of the display panel 52b. Present. When "Registration of business operator" is selected, the processor 48b of the smartphone terminal 13b is connected to the second registration means 33 of the message server 14. The second registration means 33 supplies the processor 48b with image data that identifies the registered image 71. When the "name" data 21b, the "location" data 21c, the "phone number" data, the "field" data 21d, and the "limit" data 21e are transmitted from the processor 48b to the second registration means 33, the second registration means 33 The registration of the second member is executed based on the received "name" data 21b, "location" data 21c, "phone number" data, "field" data 21d, and "limit amount" data 21e.

The billing means 36 specifies the billing amount for each second member, as shown in FIG. In the message server 14, the billing means 36 is established based on the operation of the billing application program. In the billing database, each billing amount data 85 is associated with the business operator database 21 with an identification number specified by the "identification number" data 21a. The billing amount data 85 includes "basic" data 85a charged for the qualification of the second member and "pay-as-you-go" data 85b charged according to the number of first chat groups participating. For example, in the "basic" data 85a, "1" is described for the second member who is active, and "0" is described for the second member who is dormant (or withdrawn). The "metered" data 85b describes the number of first chat groups participating. The billing means 36 executes billing processing for each second member based on, for example, the billing amount aggregated monthly. The billing means 36 can cooperate with the payment means 39 in collecting the billed amount.

In this way, the billing means 36 can exclude the first member (specialist) from the billing target. At this time, since the qualification of the first member is proved by the care support specialist certificate when registering the first member, a person who does not have the qualification of the care support specialist is registered as a member by pretending to be a care support specialist. It is not possible. As a result, it is possible to reliably charge a business operator who is not qualified as a care support specialist. Nursing care specialists can be given preferential treatment over businesses when charging. The motivation of the long-term care support specialist to participate in the long-term care support chat system 11 can be increased. Moreover, since the image of the captured identification card is used for the preferential treatment of the care support specialist, the troublesome procedure can be omitted. The long-term care support specialist can enjoy the convenience of the long-term care support chat system 11 in a short time.

Here, since the long-term care support specialist can efficiently meet with the business operator according to the use of the long-term care support chat system 11, the long-term care support specialist wants to join the business operator. Since the business cannot expand the business unless an order is received from the long-term care support specialist, the business operator wishes to join the long-term care support chat system 11 according to the referral from the long-term care support specialist. In this way, in the long-term care support chat system 11 according to the present embodiment, it is expected that the enrollment of long-term care support specialists and businesses will increase according to the billing mechanism.

When the chat application is started on the smartphone terminal 13c of the third member, the chat application connects the processor 48c to the authentication means 31 of the message server 14. The chat application and the chat management means 15 of the message server 14 recognize the processor 48c as the contact information (family of the care-requiring supporter) of the third member. A message data path is established between the processor 48c (recording means 46) and the chat management means 15.

As shown in FIG. 20, the chat list 86 is displayed on the screen of the display panel 52c based on the first image data. For example, when the character string 86a of one chat is selected in response to the tap operation of the touch screen panel 53c, the chat room 61b of the second chat group is displayed on the screen of the display panel 52c as shown in FIG. .. Chat can be realized between the families of specialists and long-term care supporters.

Upon joining the second chat group, an "invitation" email or an "invitation" short message is sent to the family members of the care recipient as described above. For example, the URL of the website of the long-term care support chat system 11 is described in the "invitation" mail and the "invitation" short message. Based on the URL, the processor 48c of the smartphone terminal 13c downloads the chat application program 49 from the website. When the chat application program 49 is deployed on the smartphone terminal 13c, the processor 48c is connected to the fourth registration means 35 of the message server 14. The fourth registration means 35 supplies the processor 48c with image data that identifies the registered image 73. "Name" data 24b, "Frigana" data 24c, "insured number" data 24a, "interval" data 24d, "address" data 24e, and "phone number" data 24f are transmitted from the processor 48c to the fourth registration means 35. Then, the fourth registration means 35 receives the received "name" data 24b, "frigana" data 24c, "insured number" data 24a, "interval" data 24d, "address" data 24e, and "phone number". Register the contact information of the third member based on the data 24f. The chat management means 15 records the participation of the contact information of the third member in the second chat group. The chat management means 15 associates the contact information of the third member with the specific second chat room 61b by the chat data 16 in the first storage device 17. The processor 48c generates a second chat room 61b in the chat data 45c in the memory 51c.

The billing means 36 can exclude the contact information of the third member from the billing target. Here, the long-term care support chat system 11 can allow the participation of the third member and his / her contact information free of charge. Since the contact information of the third member participates in the long-term care support chat system 11 based on the "invitation" email or the "invitation" short message, the business operator impersonates the family of the long-term care supporter and is registered as a member. Can be satisfactorily prevented. As a result, the charge can be reliably executed for the business operator. Since it is free of charge, the participation of family members of care-requiring supporters is promoted. The family members of the long-term care support specialist and the long-term care support person can efficiently exchange information according to the use of the long-term care support chat system 11. Since the contact information of the third member cannot participate in the first chat room 61a, even if the business operator impersonates the contact information of the third member and registers, the business operator can place an ordering means 37 or a billing means 38 of the message server 14. Cannot be used. You cannot participate in commercial transactions. The value of the business operator participating in the long-term care support chat system 11 as the contact information of the third member is significantly reduced. The motivation for spoofing can be discouraged.

The long-term care support chat system 11 according to the present embodiment can provide a platform for commercial transactions established between specialists, businesses, and long-term care supporters. The first member can order products and services from the second member from the screen of the first chat room 61a. In realizing the order, as shown in FIG. 8A, the second image data draws a "purchase order" button (icon) 87 arranged on the upper side of the first chat room 61a. When the "purchase order" button 87 is tapped, the processor 48a is connected to the ordering means 37 of the message server 14. In the message server 14, the ordering means 37 is established based on the operation of the ordering application program. The purchase order data can be created, for example, based on an input image displayed on the screen of the display panel 52a. The purchase order data is sent to the relevant second member. The business operator can arrange goods and services based on the received purchase order data.

The second member can send an invoice for goods and services to the first member from the screen of the first chat room 61a. In sending the invoice, as shown in FIG. 10, the third image data draws an "invoice" button (icon) 88 arranged on the upper side of the first chat room 61a. When the "invoice" button 88 is tapped, the processor 48b is connected to the billing means 38 of the message server 14. In the message server 14, the billing means 38 is established based on the operation of the billing application program. The invoice data can be created, for example, based on the input image displayed on the screen of the display panel 52b. The invoice data is sent to the first member. The address of the invoice specified in the "invoice" data may be, for example, a care-requiring supporter. The first member can forward the invoice to the contact information of the third member. In this way, the family of the long-term care supporter can check the invoice for the product or service.

The third member can execute the payment process for the invoice from the screen of the second chat room 61b. In executing the payment process, as shown in FIG. 11, the fourth image data draws a "payment" button (icon) 89 arranged on the upper side of the second chat room 61b. When the "payment" button 89 is tapped, the processor 48c is connected to the payment method 39 of the message server 14. In the message server 14, the payment means 39 is established based on the operation of the payment application program. The payment means 39 can provide, for example, bank transfer, credit card payment, convenience store payment, electronic money payment, and other payment methods. When the payment means 39 completes the payment process, the payment of the invoice issued to the long-term care supporter is completed.

In the long-term care support chat system 11, the invoice issued by the business operator regarding the long-term care support is delivered to the family of the long-term care supporter via a specialist. Experts can scrutinize the contents of the invoice prior to delivery of the invoice. Since the specialist knows the market price of the long-term care support, the transaction can be realized at an appropriate fee between the business operator and the long-term care support person. Moreover, since the payment destinations of the invoices are aggregated by one specialist in the long-term care support chat system 11, the invoice payment procedure can be simplified. The trouble of payment can be reduced. Forgetting to pay can be suppressed.

The chat management means 15 can prohibit the participation of two or more first members in forming the individual first chat group and the second chat group. Duplicate first members can be eliminated in one chat group. Even if a paying member business operator participates in the long-term care support chat system 11 with the qualification of the first member, the business operator cannot substantially participate in the chat group as a business operator. Therefore, the registration of the business operator impersonating the first member can be substantially suppressed.

The first registration means 32 can prohibit duplicate registration of the same expert. Therefore, after the registration of one expert, the registration of a business operator or others in the name of that expert can be prohibited. Lending in the name of an expert can be excluded. Registration of a business operator impersonating the first member can be substantially deterred.

As described above, in the long-term care support chat system 11, the functions performed by the first member's smartphone terminal 13a, the second member's smartphone terminal 13b, and the third member's contact smartphone terminal 13c are different. Therefore, the chat application program 49 may be uniquely created for the contacts of the first member, the second member, or the third member. By doing so, the capacity of the chat application program 49 can be reduced for each individual smartphone terminal 13.

In addition, the authentication means 31 may allow the second member to join the second chat group. As shown in FIG. 21, in the second chat group, the business operator can exchange messages with the family of the long-term care supporter. The business operator can efficiently contact the family of the long-term care supporter. In this case, on the second member's smartphone terminal 13b, the display processing means 47 displays the first chat room 61a and the second chat room 61b on the screen of the display panel 52b, similarly to the display panel 52a of the smartphone terminal 13a. It may be shown.

In addition, in the long-term care support chat system 11, as shown in FIG. 1, the specialist (first member), the business operator (second member), and the family of the long-term care supporter (contact information of the third member) are smartphone terminals. The Internet terminal 92 may be used instead of the 13. The Internet terminal 92 may be, for example, a desktop personal computer or a notebook personal computer. Since the display panel of a desktop personal computer or a notebook personal computer has a horizontally long screen, the display processing means 47 may display the first chat room 61a and the second chat room 61b in parallel on one screen based on the second image data. can. The expert can confirm the first chat room 61a and the second chat room 61b at the same time according to a common time axis.

In creating the specialist database 18, even if the first registration means 32 is supplied with an image signal that identifies the image 69 of the "nursing care support specialist certificate" and an image signal that identifies the face of the specialist himself / herself. good. The face of the expert himself may be taken by himself with the camera 54, for example. The face and the "care support specialist certificate" may be captured as one image. The first registration means 32 compares the self-portrait image with the face photograph of the “nursing care support specialist certificate”. By doing so, the identity verification of the specialist can be realized. When the expert himself / herself is confirmed based on the collation, the first registration means 32 registers the member information of the first member in the expert database 18. If denied, the first registration means 32 avoids the registration of member information. In this way, spoofing to a specialist can be prevented.

FIG. 22 schematically shows the configuration of the long-term care support chat system 11a according to the second embodiment of the present invention. In addition to the above-mentioned smartphone terminals (mobile communication terminals) 13b and 13c, the care support chat system 11a includes a message server 14a that establishes a chat with a smartphone terminal (mobile communication terminal) 13d or an internet terminal 92a owned by a specialist. Be prepared. The chat management means 15a of the message server 14a has a first recording means 102 that generates chat list data 101 that identifies a chat list, and a second recording means 103 that records the exchange of messages of the first chat group in the first chat room. And a third recording means 104 for recording the exchange of messages of the second chat group in the second chat room. In the chat list data 101, one first chat room and one second chat room are associated with each identification name (chat name). The first chat room and the second chat room are related by one common theme. For example, in the first chat room, messages of so-called BtoB business related persons are exchanged on a specific theme, and in the second chat room, messages of so-called BtoC business related persons are exchanged on the same theme. If the theme is long-term care support for a specific individual as in the present embodiment, a message is exchanged with a business operator in the first chat room, and a message is exchanged with a family member in the second chat room. If the theme is the construction of a building, a message with the business operator may be exchanged in the first chat room, and a message with the contractor may be exchanged in the second chat room. If the theme is a wedding, the first chat room may exchange messages with the business operator, and the second chat room may exchange messages with the parties to the marriage and their families. The chat list data 101 is stored in the first storage device 17 together with the chat data 16, for example. Other than that, the configuration of the message server 14a is the same as that of the message server 14 described above (see FIG. 2).

The Internet terminal 92a is connected to a processor (CPU) 105, a memory 106 that is connected to the processor 105 and temporarily holds a program or data when executing an application, and is connected to the processor 105 to be connected to a chat application program 107 or chat data. 108, a large-capacity storage device 109 that stores other programs and data, a display panel 111 that is connected to the processor 105 to display images on the screen, and a display panel 111 that is connected to the processor 105 and responds to keyboard and mouse operations. It is provided with an input device 112 for inputting user's instructions and data toward the processor 105. The processor 105 functions as a recording means 113 for managing the chat data 108, a display processing means 114 for managing the display of the chat data 108, and an input means 115 for receiving instructions and data input from the input device 112. The display processing means 114 functions as a drawing means for generating image data for displaying the first chat room and the second chat room side by side on the screen of the display panel 111. The processor 105 is connected to the Internet 12 via the communication circuit 116.

As shown in FIG. 23, the display processing means 114 generates the fifth image data for specifying the chat list 117, the first chat room 118a, and the second chat room 118b in parallel according to the fifth composition. In the fifth composition, in order from the left side of the screen, the first column area 119a extending in the vertical direction of the screen, the second column extending in the vertical direction of the screen in parallel with the first column area 119a, and adjacent to the first column area 119a. A third row region 119c extending in the vertical direction of the screen in parallel with the region 119b and the second row region 119b and adjacent to the second row region 119b is partitioned. The chat list 117 is arranged in the first row area 119a, the first chat room 118a is arranged in the second row area 119b, and the second chat room 118b is arranged in the third row area 119c.

In the chat list 117, the character strings 121a, 121b, 121c of the chat name (identification name) are listed in a row in the vertical direction of the screen. For example, the "name" of the long-term care supporter (third member) can be used as the chat name. One first chat room (first chat group) and one second chat room (second chat group) are associated with one chat name. The character strings 121a, 121b, 121c of the chat name are fitted into the fifth composition fixed to the screen of the display panel 52d.

In the first chat room 118a, the messages 62a and 62b of the first chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the first chat room 118a. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the first chat room 118a. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a and 62b is handed over from the chat data 108 to the display processing means 114 and fitted into the fifth composition. At the lower end of the first chat room 118a, there is an input frame 122a that is uniquely arranged in the first chat room 118a and is operated when inputting text, and an icon 122b which is operated when inputting images, photographs, files, and other data. Is incorporated.

In the second chat room 118b, the messages 62a and 62b of the second chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the second chat room 118b. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the second chat room 181b. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a and 62b is handed over from the chat data 108 to the display processing means 114 and fitted into the fifth composition. At the lower end of the second chat room 118b, an input frame 123a uniquely arranged in the second chat room 118b and operated when inputting text, and an icon 123b operated when inputting images, photographs, files, and other data. Is incorporated.

When the chat application program 107 is executed on the first member's Internet terminal 92a, the chat application connects the processor 105 to the authentication means 31 of the message server 14a. A message data path is established between the processor 105 (recording means 113) and the chat management means 15a.

As shown in FIG. 23, the chat list 117, the first chat room 118a, and the second chat room 118b are displayed on the screen of the display panel 111 based on the fifth image data. For example, when the character string 121a of one chat name is selected according to the operation of the mouse or the keyboard, the input means 115 accepts the input of the selection operation from the input device 112. The first chat room 118a and the second chat room 118b associated with the selected one chat name are displayed on the screen of the display panel 111. 1 Each time the chat name is reselected, the images of the first chat room and the second chat room are switched. In the first chat room 118a, the chat of the first chat group proceeds according to the operation of the input frame 122a and the icon 122b. That is, in association with the chat name selection operation, the second recording means 103 records the exchange of messages of the first chat group in the chat data 16 of the first storage device 17. The record of the chat data 16 is reflected in the chat data 108 and the chat data 45b. Similarly, in the second chat room 118b, the chat of the second chat group proceeds according to the operation of the input frame 123a and the icon 123b. That is, in association with the chat name selection operation, the third recording means 104 records the exchange of messages of the second chat group in the chat data 16 of the first storage device 17. The record of the chat data 16 is reflected in the chat data 108 and the chat data 45c.

At the start of the chat, the first member creates the first chat group in the same manner as described above. When the first chat group is established, the first chat room 118a and the second chat room 118b are generated in the chat data 16. One first chat room 118a and one second chat room 118b are identified from other chat rooms based on one chat name. The first recording means 102 generates chat list data 101 based on the chat name. The chat list data 101 is registered in the first storage device 17.

The smartphone terminal 13d is connected to a processor (arithmetic processing unit) 48d, a chat application program (mobile application) 49, chat data 45d, and a memory (ROM memory) 51d for storing other programs and data. A display panel 52d connected to the processor 48d to display an image on the screen, a touch screen panel 53d connected to the processor 48d to specify the contact coordinate values detected on the screen for each image, and an image taken with a lens. It has a camera 54 that generates an image signal based on an image formed on the element. The touch screen panel 53d inputs a user's instruction or data toward the processor 48d based on the image displayed on the screen and the coordinate value of the contact detected on the screen. The processor 48d functions as a recording means 46 for managing the chat data 45d, a display processing means 47 for managing the display of the chat data 45d, and an input means 125 for receiving instructions and data input from the touch screen panel 53d. The processor 48d can be wirelessly connected to the communication network 56 via the communication circuit 55. In addition, the processor 48d can be wirelessly connected to the WiFi router 58 via a WiFi® circuit 57. Here, the display processing means 47 includes a switching button on the screen of the display panel 52d, and first draws to generate first image data for displaying the first chat room including the message of the first chat group in chronological order. Includes means 126 and a second drawing means 127 that includes a switch button and generates second image data that displays a second chat room containing messages from the second chat group in chronological order.

As shown in FIG. 24, the first drawing means 126 generates sixth image data that identifies the first chat room 128 according to the sixth composition. In the first chat room 128, the messages 62a and 62b of the first chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the first chat room 128. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the first chat room 128. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a and 62b is handed over from the chat data 45d to the first drawing means 126 and fitted into the sixth composition. At the lower end of the first chat room 128, there is an input frame 129a that is uniquely arranged in the first chat room 128 and is operated when inputting text, and an icon 129b which is operated when inputting images, photographs, files, and other data. Is incorporated. The sixth image data includes a chat name character string 131 that identifies the first chat room 128 from other chat rooms, and a "family chat" button (switching button) 132 that accepts a tap operation and causes image switching. .. When the "family chat" button 132 is tapped, the image is switched to the second chat room 133 associated with the same chat name.

The second drawing means 127 generates the seventh image data that identifies the second chat room 133 according to the seventh composition. In the second chat room 133, the messages 62a and 62b of the second chat group are listed in chronological order from top to bottom. The right edge of the message 62a sent to the other participants is aligned with one vertical line along the right edge of the second chat room 133. The left edge of the message 62b received from another participant is aligned with one vertical line along the left edge of the second chat room 133. Text, pictograms, and stamps are displayed for each message 62a and 62b. An icon 62c that identifies an image, a photograph, a file, or other data can be added to each of the messages 62a and 62b. For example, when the icon 62c is tapped, images, photos, files and other data can be displayed on the screen. The message data that identifies the individual messages 62a and 62b is handed over from the chat data 45d to the second drawing means 127 and fitted into the seventh composition. At the lower end of the second chat room 133, an input frame 134a uniquely arranged in the second chat room 133 and operated for inputting text, and an icon 134b operated for inputting images, photographs, files, and other data. Is incorporated. The seventh image data switches the image to the first chat room 128 associated with the same chat name by accepting the character string 135 of the chat name that identifies the second chat room 133 from another chat room and the tap operation. Includes a "support team" button (switching button) 136 and causes.

When the chat application program 49 is executed on the processor 48d, the chat application connects the processor 48d to the authentication means 31 of the message server 14a. A message data path is established between the processor 48d (recording means 46) and the chat management means 15a. As shown in FIG. 7, a chat list is displayed on the screen of the display panel 52d based on the first image data.

For example, when the character string 59a of one chat name is selected in response to the tap operation of the touch screen panel 53d, the input means 125 accepts the input of the selection operation from the touch screen panel 53d. As shown in FIG. 24A, the first chat room 128 associated with the selected one chat name is displayed on the screen of the display panel 52d. In the first chat room 128, the chat of the first chat group proceeds according to the operation of the input frame 129a and the icon 129b. That is, in association with the chat name selection operation, the second recording means 103 records the exchange of messages of the first chat group in the chat data 16 of the first storage device 17. The record of the chat data 16 is reflected in the chat data 45d and the chat data 45b.

When the "family chat" button 132 is tapped on the display of the first chat room 128, the image of the first chat room 128 is switched to the image of the second chat room 133 on the screen of the display panel 52d. As shown in FIG. 24 (b), the second chat room 133 associated with the selected one chat name is displayed. In the second chat room 133, the chat of the second chat group proceeds according to the operation of the input frame 134a and the icon 134b. That is, in association with the chat name selection operation, the third recording means 104 records the exchange of messages of the second chat group in the chat data 16 of the first storage device 17. The record of the chat data 16 is reflected in the chat data 45d and the chat data 45c. When the "support team" button 136 is tapped on the display of the second chat room 133, the image of the second chat room 133 is switched to the image of the first chat room 128 on the screen of the display panel 52d.

At the start of the chat, the first member creates the first chat group in the same manner as described above. When the first chat group is established, the first chat room 128 and the second chat room 133 are generated in the chat data 16. One first chat room 128 and one second chat room 133 are identified from other chat rooms based on one chat name. The first recording means 102 generates chat list data 101 based on the chat name. The chat list data 101 is registered in the first storage device 17.

In the present embodiment, the exchange of messages of the first chat group and the exchange of messages of the second chat group are associated with the operation of selecting one chat name. It is sufficient that the chat list displayed on the screens of the display panels 111 and 52d includes one chat name common to the first chat group and the second chat group. The chat list displayed on the screens of the display panels 111 and 52d can be shortened. The effort of the first member when searching for a chat name from the chat list can be reduced. The convenience of chat is improved.

In the Internet terminal 92a owned by the first member, two chat rooms 118a and 118b can be confirmed at the same time on one screen. The user can easily associate the message of the first chat group with the message of the second chat group. When composing a message in one chat group, the first member can easily refer to the message in the other chat group. The convenience of chat is improved.

In the smartphone terminal 13d owned by the first member, the display of the chat rooms 128 and 133 can be switched on one screen according to the operation of the "family chat" button 132 and the "chat room" button 136. The first member can easily associate the message of the first chat group with the message of the second chat group. When composing a message in one chat group, the first member can easily refer to the message in the other chat group. The convenience of chat is improved.

11 ... chat system (nursing support chat system), 52d ... display panel, 101 ... chat list data, 102 ... first recording means, 103 ... second recording means, 104 ... fourth recording means, 111 ... display panel, 114 ... Drawing means (display processing means), 115 ... Input means, 117 ... Chat list, 118a ... First chat room, 118b ... Second chat room, 125 ... Input means, 126 ... First drawing means, 127 ... Second drawing means , 128 ... 1st chat room, 132 ... switch button ("family chat" button) 133 ... 2nd chat room, 136 ... switch button ("support team" button).

Claims (9)

A display processing means for displaying a chat list including chat names displayed in a list format on the screen of the display panel ,
It has an input means for accepting an input of a selection operation for designating one chat name from the chat list.
The display processing means is
When the input of the selection operation is received by the input means, the screen of the display panel is associated with the chat name designated by the selection operation from the chat list, and the first personnel group including the user Transition to the first chat room, which shows the exchange of messages in the formed first chat group ,
The first chat room is
A second chat room that is associated with the chat name specified by the selection operation and indicates the exchange of messages in the second chat group formed by the second staff group that is common only to the user . A chat system that includes a first switch button for instructing a transition to . The display processing means is
When the operation for the first switching button is accepted by the input means, the screen of the display panel is transitioned to the second chat room including the second switching button for instructing the transition to the first chat room. The chat system according to claim 1, which is intended to be used. A display processing means for displaying a chat list including chat names displayed in a list format on the screen of the display panel ,
It has an input means for accepting an input of a selection operation for designating one chat name from the chat list.
The display processing means is
When the input of the selection operation is received by the input means, the first chat group is associated with the chat name designated by the selection operation together with the chat list, and is formed by a first group of personnel including a user . The first chat room, which indicates the exchange of messages in, and the second chat room, which is associated with the chat name specified by the selection operation, and the first personnel group is formed by a second personnel group common only to the user . A chat system that displays side by side a second chat room, which indicates the exchange of messages in a chat group, on the screen of the display panel . The display processing means is
When the operation of selecting a message in the first chat room is received by the input means, a plurality of classification options associated with the message are displayed.
The input means is
The item according to any one of claims 1 to 3, wherein when an operation for designating one of the categories in the options is accepted, a flag associated with the specified category is set in association with the selected message. Chat system. The display processing means is
The chat system according to claim 4, wherein a label indicating a designated classification is displayed at a position adjacent to the selected message based on the flag set by the input means. A display processing method that displays a chat list including chat names displayed in list format on the screen of the display panel.
In addition, the computer provided in the mobile communication terminal is made to function as an input means for accepting the input of the selection operation for designating one chat name from the chat list.
The display processing means is
When the input of the selection operation is received by the input means, the screen of the display panel is associated with the chat name designated by the selection operation from the chat list, and the first personnel group including the user Transition to the first chat room, which shows the exchange of messages in the formed first chat group,
The first chat room is
A second chat room that is associated with the chat name specified by the selection operation and indicates the exchange of messages in the second chat group formed by the second staff group that is common only to the user. A chat program that includes a first switch button for instructing a transition to. A display processing method that displays a chat list including chat names displayed in list format on the screen of the display panel.
In addition, the computer provided in the Internet terminal is made to function as an input means for accepting the input of the selection operation for designating one chat name from the chat list.
The display processing means is
When the input of the selection operation is received by the input means, the first chat group is associated with the chat name designated by the selection operation together with the chat list, and is formed by a first group of personnel including a user. The first chat room, which indicates the exchange of messages in, and the second chat room, which is associated with the chat name specified by the selection operation, and the first personnel group is formed by a second personnel group common only to the user. A chat program for displaying a second chat room, which indicates the exchange of messages in a chat group, side by side on the screen of the display panel. The display processing means displays the chat list including the chat name displayed in the list format on the screen of the display panel.
The input means accepts the input of the selection operation for designating one chat name from the chat list.
When the input of the selection operation is received by the input means, the display processing means associates the screen of the display panel with the chat name designated by the selection operation from the chat list, and causes the user. Transition to the first chat room showing the exchange of messages in the first chat group formed by the first group of personnel including
The first chat room is
A second chat room that is associated with the chat name specified by the selection operation and indicates the exchange of messages in the second chat group formed by the second staff group that is common only to the user. A chat processing method that includes a first switch button for instructing a transition to. The display processing means displays the chat list including the chat name displayed in the list format on the screen of the display panel.
The input means accepts the input of the selection operation for designating one chat name from the chat list.
When the input of the selection operation is received by the input means, the display processing means is associated with the chat name designated by the selection operation together with the chat list, and is formed by a first personnel group including a user. The first chat room, which indicates the exchange of messages in the first chat group, is associated with the chat name specified by the selection operation, and the first personnel group is a second personnel group common only to the user. A chat processing method for displaying side by side on the screen of the display panel the second chat room indicating the exchange of messages in the second chat group formed by.

Images