JP7267858B2 - Information management method and information management system - Google Patents

Description

The present invention relates to an information management method and an information management system in an article delivery service.

In the goods delivery service, a delivery slip containing information on the recipient and the sender is attached to the delivered goods, and the delivery is carried out by the delivery company according to the delivery slip. However, in a delivery method using a delivery slip, there is a risk that the personal information of the sender and the recipient will be leaked to the other party or a third party through the delivery slip attached to the delivery item.

In order to deal with such problems, in recent years, there has been proposed a method of delivering an item using a delivery slip on which personal information is not written (see Patent Document 1). In the method described in Patent Literature 1, personal information leakage is prevented by attaching a two-dimensional code linked to personal information recorded in a server to a delivery item.

JP 2015-141421 A

However, in the above technology, the delivery company needs to print the two-dimensional code and attach it to the delivery item, which may increase the burden on the delivery company. In addition, there is a possibility that it will not be possible to improve the efficiency of physical distribution.

The present invention has been made in view of the above-mentioned problems, for example, and an object of the present invention is to provide an information management method and an information management method capable of preventing leakage of personal information and improving the efficiency of physical distribution in a delivery service. It is to provide an information management system.

In order to solve the above-mentioned problems, the present invention provides an information management method for managing information relating to delivery services performed in transactions of goods, wherein a packaging material manufacturing apparatus for manufacturing packaging materials uniquely identifies the packaging materials. a printing step of printing possible packaging material identification information on the packaging material; a personal information reading step of reading a person's personal information; and the packaging device stores the packaging material identification information printed on the packaging material in the printing step and the personal information in a database of a delivery company that provides the delivery service. a registration step of correlating and registering the personal information of the recipient read in the reading step; A packaging process for creating a body, and a terminal of the delivery company that can access the database reads the packaging material identification information from the article package, and based on the packaging material identification information, the recipient's and a personal information obtaining step of obtaining personal information.

In this case, the packaging material is a corrugated cardboard sheet manufactured by bonding a liner to a core or a corrugated cardboard box manufactured from the corrugated board sheet, and in the printing process, the packaging material manufacturing device attaches to the core Preferably, the packaging identification information is printed on the liner before lamination.

In this case, the packaging material is a corrugated cardboard sheet manufactured by bonding a liner to a core or a corrugated cardboard box manufactured from the corrugated board sheet, and in the printing process, the packaging material manufacturing apparatus Preferably, the packaging identification information is printed on the liner of the corrugated board sheet.

In this case, in the personal information reading step, the packaging device further reads the personal information of the sender, who is the delivery source of the goods, from the slip, and in the registration step, the packaging device reads the printed information in the database. Preferably, the packaging material identification information printed on the packaging material in the process is associated with and registered with the recipient's personal information and the sender's personal information read in the personal information reading process.

In this case, when the recipient reuses the packaging material of the article package delivered to the recipient to ship a new article, the user terminal used by the recipient is reused. an identification information reading step of reading the packaging material identification information printed on the packaging material; a display step of displaying, and the personal information of the sender and the personal information of the recipient registered in the database in association with the packaging material identification information read in the identification information reading step by the user terminal. with the new sender's personal information and the new recipient's personal information set on the user interface screen.

In this case, in the display step, the user terminal acquires the personal information of the recipient from the database based on the packaging identification information read in the identification information reading step, and the acquired recipient is displayed on the user interface screen, and a field for selecting whether or not to register the personal information of the recipient being displayed as the personal information of the new sender is provided on the user interface screen. Display is preferred.

In this case, in the display step, the user terminal acquires the personal information of the sender from the database based on the packaging material identification information read in the identification information reading step, and is displayed on the user interface screen, and a column for selecting whether or not to register the personal information of the sender being displayed as the personal information of the new recipient is provided on the user interface screen. Display is preferred.

In order to solve the above problems, an information management system of the present invention is an information management system for managing information related to delivery services performed in transactions of goods, comprising: a packaging material manufacturing apparatus for manufacturing packaging materials; a packaging device for packaging an article using a packaging material, a database of a delivery company that provides delivery services, and a terminal of the delivery company that can access the database; The packaging device includes a printing unit that prints material identification information on the packaging material, a personal information reading unit that reads the personal information of the recipient, who is the recipient of the goods, from a slip that describes the details of the transaction, and a packaging material manufacturing unit. A registration unit that associates the packaging material identification information printed on the packaging material by the device with the recipient's personal information read by the personal information reading unit and registers them in a database, and the packaging on which the packaging material identification information is printed. a packaging unit that prepares an article package by wrapping the article with a material, and the delivery company's terminal reads the packaging material identification information from the article package and receives from the database based on the packaging material identification information. It is characterized by having a personal information acquisition unit that acquires personal information of a person.

According to the present invention, it is possible to prevent the leakage of personal information and improve the efficiency of physical distribution in a delivery service.

It is a figure showing an example of composition of an information management system concerning one embodiment of the present invention. It is a figure which shows an example of a packaging material information table. It is a figure which shows an example of a customer information table. It is a figure which shows an example of a delivery information table. 4 is a sequence diagram showing an example of the operation of the information management system; FIG. It is a flowchart which shows an example of update processing of delivery information. It is a figure which shows an example of a sender setting screen. It is a figure which shows an example of the subscreen of a sender setting screen. It is a figure which shows an example of a recipient setting screen. FIG. 11 is a diagram showing an example of a sub-screen of the recipient setting screen;

(Information management system)
FIG. 1 is a diagram showing an example of the configuration of an information management system according to one embodiment of the present invention. The information management system 1 according to this embodiment manages information relating to a delivery service for delivering an article entrusted by a sender to a recipient. As shown in FIG. 1, an information management system 1 includes a packaging material manufacturing apparatus 10, a packaging apparatus 20, a terminal used by a delivery company (hereinafter referred to as a delivery company terminal) 30, and a terminal used by a user (hereinafter referred to as a delivery company terminal). , called a user terminal) 70 . The information management system 1 also includes a packaging material information management server 40 , a customer information management server 50 and a delivery information management server 60 . These devices, terminals and servers are connected to the network 2 and communicate with each other as necessary. Network 2 is, for example, a computer network such as the Internet.

It is assumed that the packaging material manufacturing apparatus 10 and the packaging material information management server 40 are managed by a packaging material manufacturer that manufactures packaging materials such as cardboard sheets. Also, the packaging material manufacturing apparatus 10 is assumed to manufacture a corrugated cardboard sheet in which a liner is bonded to a core as a packaging material. Moreover, the packaging material manufacturing apparatus 10 processes the cardboard sheet as a packaging material into a box as necessary to manufacture a cardboard box. It is also assumed that the packaging device 20 is managed by a packaging company (referred to as a packaging center) that provides packaging services for articles. It is also assumed that the customer information management server 50 is managed by a mail-order company that provides merchandise transaction services. A mail-order business includes a mail-order business and a business entrusted with distribution operations by the business. Furthermore, it is assumed that the delivery company terminal 30 and the delivery information management server 60 are managed by a delivery company that provides delivery services.

Note that the configuration of the information management system 1 shown in FIG. 1 is an example, and the information management system 1 may include any number of user terminals 70 and delivery company terminals 30 . Moreover, the packaging device 20 may be managed by a mail-order company. In other words, the mail-order business may include a packaging center. The packaging material information management server 40, the customer information management server 50, and the delivery information management server 60 may be managed by an information management company commissioned by each of the above companies.

The packaging material manufacturing apparatus 10 has a printing section 11 , a bonding section 12 and a processing section 13 . The printing unit 11 prints packaging material identification information that can uniquely identify the packaging material on the packaging material. In this embodiment, the printing unit 11 prints the packaging identification information on the liner of the cardboard sheet. The bonding unit 12 bonds the liner on which the packaging material identification information is printed to the core to manufacture a predetermined corrugated cardboard sheet. The processing unit 13 processes the cardboard sheet into boxes as necessary.

Note that the packaging material may be other than a cardboard sheet such as an envelope. Alternatively, the printing section 11 may print the packaging material identification information on the liner after the bonding section 12 manufactures the corrugated cardboard sheet by bonding the liner to the core. The corrugated cardboard sheet may be a single-faced corrugated cardboard sheet in which a liner is attached to one side of a core, or a double-faced corrugated cardboard sheet in which a liner is attached to both sides of a core.

The packaging device 20 receives product packaging instructions from mail-order traders. At that time, the packaging device 20 receives the product and the slip from the mail order trader together with the product packaging instruction. The packaging device 20 has a personal information reading section 21 , a registration section 22 and a packaging section 23 . The personal information reading unit 21 reads the personal information of the sender who is the delivery source of the goods and the personal information of the recipient who is the delivery destination of the goods from the slip attached to the goods (goods). The slip here means a document, sticker, etc. created by a mail-order business, and information indicating the details of the transaction, such as information on the product and information on the delivery destination of the product, and/or a method for accessing such information. , the code described later is described. The registration unit 22 associates the packaging material identification information printed on the packaging material by the packaging material manufacturing apparatus 10 with the personal information of the sender and the recipient read by the personal information reading unit 21, and stores the information in the delivery information management server. 60 database (delivery information table 61 shown in FIG. 1). The packaging unit 23 prepares an article package by packaging an article with a packaging material on which packaging material identification information is printed. The created product package is handed over from the mail order company to the delivery company.

The delivery company terminal 30 is a terminal used by a delivery driver or the like of the delivery company, and has a personal information acquisition unit 31 . The personal information acquisition unit 31 reads packaging material identification information from the article package handed over from the packaging device 20 . Then, the personal information acquisition unit 31 acquires the recipient's personal information from the database of the delivery information management server 60 based on the read packaging material identification information.

The packaging material information management server 40 has an identification information generator 41 and a packaging material information table 42 . The identification information generation unit 41 generates packaging material identification information to be assigned to packaging materials manufactured by the packaging material manufacturing apparatus 10 . As described above, the packaging material identification information is information capable of uniquely identifying each packaging material manufactured by the packaging material manufacturing apparatus 10, and is, for example, a two-dimensional code such as a QR code (registered trademark). The packaging material information table 42 is a database for managing packaging materials manufactured by the packaging material manufacturing apparatus 10 . When the packaging material identification information is generated by the identification information generation unit 41, information indicating the manufacturing date and material of the packaging material is stored in the packaging material information table 42 together with the packaging material identification information. FIG. 2A is a diagram showing an example of the packaging material information table 42. As shown in FIG.

The customer information management server 50 has a customer information table 51 . The customer information table 51 is a database for managing information on customers who use transaction services provided by the mail order company. The customer information table 51 stores, for each customer, a customer ID, which is a code that uniquely identifies a customer, and personal information such as the customer's name, address, and date of birth. FIG. 2B is a diagram showing an example of the customer information table 51. As shown in FIG.

The delivery information management server 60 has a delivery information table 61 that stores delivery information. FIG. 2C is a diagram showing an example of the delivery information table 61. As shown in FIG. As shown in FIG. 2C, the delivery information table 61 contains the packaging material identification information printed on the product package, as well as the personal information of the recipient who is the delivery destination of the product and the sender who is the sender of the product (this embodiment). address and name) are stored. The personal information of the recipient and the sender may include other information such as a telephone number.

The user terminal 70 is a terminal used by each user who receives the delivery service of a delivery company, such as a customer of a mail order company. The user terminal 70 is, for example, a mobile terminal such as a smart phone. The user terminal 70 has an identification information reading section 71 , a receiving section 72 and an updating section 73 . The identification information reading unit 71 reads the packaging material identification information attached to the article package. The accepting unit 72 accepts a user operation input via the user interface screen. The reception unit 72 is, for example, a touch panel, and also functions as a display unit. In this embodiment, the reception unit 72 displays a user interface screen for setting the personal information of the recipient and the personal information of the sender. The update unit 73 updates the information registered in the delivery information table 61 in association with the packaging material identification information read by the identification information reading unit 71 (the recipient's personal information and the sender's personal information) to the above user interface. Update with the information set through the screen.

(Operation of information management system)
Next, operations of the information management system 1 will be described. FIG. 3 is a sequence diagram showing an example of the operation of the information management system 1. As shown in FIG. The packaging material manufacturer D uses the packaging material manufacturing apparatus 10 to manufacture packaging materials (here, corrugated cardboard sheets) on which packaging material identification information is printed (step S301). The packaging material manufacturer D then delivers the packaging materials manufactured in step S301 to the packaging center C (step S302). When user A, who is a customer of mail order company B, orders a product from user terminal 70 (step S303), mail order company B instructs packing center C to pack the ordered product (step S304). At that time, the mail order company B sends a slip describing the details of the transaction to the packaging center C together with the ordered product.

The packaging machine 20 of the packaging center C acquires the personal information of the recipient (here, user A) and the sender (here, mail order company B) from the slip attached to the product (step S305). At this time, the packaging machine 20 scans the code written on the slip. Then, the packaging device 20 accesses the database (customer information table 51) of the mail order company B and acquires the customer information corresponding to the code obtained by scanning. As a result, the personal information of the recipient and the sender is acquired. If the customer information is directly written on the slip, the customer information may be acquired by reading the characters written on the slip using OCR or the like.

The packaging device 20 reads the packaging material identification information printed on the packaging material, associates the packaging material identification information with the personal information of the recipient and the sender read in step S305, and stores the database of the delivery company E (delivery It is registered in the information table 61) (step S306). In this embodiment, it is assumed that a QR code is printed on the packaging material as the packaging material identification information. In this embodiment, the packaging device 20 is provided with a camera (not shown), and the camera is used to capture (scan) and read the QR code printed on the packaging material.

The packaging device 20 wraps the product with the packaging material whose packaging material identification information has been read in step S305 to create an article package (step S307). Then, the packaging center C requests the delivery company E to deliver the product (step S308). At this time, the packaging center C hands over the product package prepared in step S307 to the delivery company E. The delivery company E operates the delivery company terminal 30 to read the packaging material identification information (QR code) from the article package received from the packaging center C. Then, the delivery company E acquires the personal information of the recipient (here, user A) from the delivery information table 61 based on the read packaging material identification information (step S309). Then, based on the personal information of user A acquired in step S309, delivery company E delivers the product package received from packaging center C to user A (step S310). When user A receives the product package, user A takes out the product from the product package (step S311).

Here, an information management method when a recipient (user A) who has received an article package reuses the packaging material of the article package and ships a new article will be described. Hereinafter, a packaging material that is reused is called a reused packaging material.

User A creates a new article package by wrapping the article in the reusable packaging material (step S312). The article to be packaged at this time may be the article taken out from the article package in step S311, or may be an article other than the article. For example, when User A returns the product ordered in step S303, the product packaged in step S312 is the product removed from the product package in step S311. Alternatively, only a portion of the packaging material may be reused. For example, only the portion on which the packaging identification information is printed may be cut out from the packaging material (corrugated cardboard sheet) of the product package from which the product has been taken out and reused. The cut-out portion may then be applied to a new corrugated sheet or corrugated box liner, and the article may be wrapped in the corrugated corrugated sheet or corrugated box.

User A operates the user terminal 70 to read the packaging material identification information from the new product package created in step S312 (step S313). In this embodiment, the user A captures and reads the packaging material identification information (QR code in this case) printed on the new article package created in step S312 with the camera (not shown) of the user terminal 70. . The packaging material identification information read at this time is the same as the packaging material identification information read in step S305. After reading the packaging material identification information, the user terminal 70 updates the delivery information (step S314).

Here, updating processing of delivery information will be described with reference to FIG. FIG. 4 is a flow chart showing an example of delivery information update processing performed in the user terminal 70 . As shown in FIG. 4, first, the reception unit 72 of the user terminal 70 displays a user interface screen (hereinafter referred to as a sender setting screen) 500 for setting personal information of a new sender (step S401). ). At this time, the reception unit 72 acquires the personal information of the recipient and the sender corresponding to the packaging material identification information read in step S313 from the database of the delivery company E (delivery information table 61).

FIG. 5A is a diagram showing an example of a sender setting screen. As shown in FIG. 5A, sender setting screen 500 includes personal information display area 501 and selection area 502 . Personal information display area 501 displays the personal information of the recipient acquired from delivery information table 61 in step S401, that is, the personal information of user A who was the previous recipient. The selection area 502 has buttons for selecting whether or not to register the recipient's personal information displayed in the personal information display area 501 as new sender's personal information. For example, if the product ordered in step S303 is to be returned, the previous recipient, User A, becomes the current sender. Therefore, in that case, user A operates the user terminal 70 to press the “Yes” button in the selection area 502 . When the "Yes" button in the selection area 502 is pressed (step S402: Yes), the updating unit 73 converts the personal information of the recipient being displayed in the personal information display area 501 into new personal information of the sender and the delivery information. It is registered in the table 61 (step S403). At this time, the new sender's personal information is registered in the delivery information table 61 in association with the packaging material identification information read in step S313. Then, the user terminal 70 closes the sender setting screen 500 .

A user other than user A may use the reusable packaging material. For example, a user F, who is a user other than the user A, receives a reusable packaging material from the user A. In this case, the user F operates the user terminal (here, the mobile terminal used by the user F) 70 and presses the “No” button in the selection area 502 of the sender setting screen 500 . When the "No" button in the selection area 502 is pressed (step S402: No), the reception unit 72 displays a sub-screen (shown in FIG. 5B) for inputting personal information of a new sender (here, user F). screen 510) is displayed (step S404). Sub screen 510 includes personal information input area 511 , “Register” button 512 , and “Cancel” button 513 . When the "Register" button 512 is pressed, the update unit 73 associates the address and name entered in the personal information input area 511 with the packaging material identification information read in step S313 as new personal information of the sender. is registered in the delivery information table 61 (step S405). Then, reception unit 72 closes sub-screen 510 . When the “Cancel” button 513 is pressed, the user terminal 70 closes the sub-screen 510 without registering the personal information of the new sender.

Next, the reception unit 72 displays a user interface screen (hereinafter referred to as a recipient setting screen) 520 for setting the personal information of the new recipient (step S406). The recipient setting screen 520 includes a personal information display area 521 and a selection area 522 . In the personal information display area 521, the personal information of the sender acquired from the delivery information table 61 in step S401, that is, the personal information of the previous sender, the mail order company B, is displayed. The selection area 522 has a button for selecting whether or not to register the sender's personal information displayed in the personal information display area 521 as new recipient's personal information. Note that the configuration of the recipient setting screen 520 is the same as the configuration of the sender setting screen 500, so detailed description thereof will be omitted.

For example, if the product ordered in step S303 is to be returned, mail-order company B, who was the previous sender, becomes the current recipient. Therefore, in that case, user A operates the user terminal 70 and presses the “Yes” button in the selection area 522 . When the "Yes" button in the selection area 522 is pressed (step S407: Yes), the updating unit 73 converts the sender's personal information displayed in the personal information display area 521 into the new recipient's personal information and the delivery information. It is registered in the table 61 (step S408). At this time, the new recipient's personal information is registered in the delivery information table 61 in association with the packaging material identification information read in step S313.

If the "No" button in the selection area 522 is pressed (step S407: No), the reception unit 72 displays a subscreen (screen 530 shown in FIG. 5D) for inputting the personal information of the new recipient. display (step S409). Since the configuration of the sub-screen 530 is the same as that of the sub-screen 510, detailed description thereof will be omitted. The update unit 73 registers the address and name input on the sub-screen 530 as personal information of the new recipient in the delivery information table 61 in association with the packaging material identification information read in step S313 (step S410). .

Returning to the description of FIG. After step S314, user A hands over the product package newly created in step S312 to delivery company E, and requests delivery company E to deliver the product (step S315). The delivery company E operates the delivery company terminal 30 to read the packaging material identification information (QR code) from the product package received from the user A. Then, the delivery company E accesses the delivery information management server 60 by operating the delivery company terminal 30, and acquires the new recipient's personal information from the delivery information table 61 based on the read packaging material identification information. (step S316). At this time, the personal information of the new recipient registered in step S408 or step S410 is acquired. Then, the delivery company E delivers the product package received from the user A to the new recipient (step S317).

In addition, in the description of FIG. 3, the case where the corrugated cardboard sheets have been delivered to the packaging center C in advance is taken as an example. However, the corrugated cardboard sheets may be delivered from the packaging material manufacturer D to the packaging center C after the packaging center C receives the product packaging instruction (step S304) from the mail order company B, or the corrugated cardboard sheets may be delivered at some other timing. may be delivered.

Also, the configurations of the screens shown in FIGS. 5A to 5D are examples. Therefore, other screens may be displayed as user interface screens for inputting the personal information of the recipient and the personal information of the sender. For example, the contents of screens 500, 510, 520, and 530 may be displayed together in one screen. According to such an aspect, it is possible to reduce the number of screen transitions and simplify screen operations. Also, for example, the user terminal 70 may display a screen for asking the user whether or not to return the product ordered in S303 before performing the process in step S401. When the user returns the product, the user terminal 70 registers the previous recipient's personal information as the current sender's personal information instead of performing the processing of steps S401 to S410. You can register the personal information of the recipient as the personal information of the recipient this time. According to such an aspect, it is possible to simplify the updating process of the delivery information, and improve the user's convenience. Also, the processing load on the user terminal 70 can be reduced.

Also, if information such as the sex and age of the recipient can be obtained from the slip sent from the mail order company B to the packaging center C in step S304, additional services may be provided based on such information. good. For example, the packaging center C may prepare a leaflet according to the sex, age, and area of residence of the recipient, and enclose the leaflet with the article package prepared in step S307. Further, for example, the packaging center C may send an advertisement to the recipient by e-mail according to the recipient's gender, age, and area of residence.

Furthermore, a prize may be given based on the packaging material identification information printed on the packaging material, or a novelty item may be sent. For example, when the user uses the camera of the user terminal 70 to read the packaging material identification information printed on the packaging material, the user terminal 70 uses the read packaging material identification information to operate the packaging material manufacturer D. The site may be inquired about the winning result of the sweepstakes. Then, the winning result may be displayed on the user terminal 70 .

As described above, in the information management system 1 of the present embodiment, in the printing step (corresponding to step S301), the packaging material manufacturing apparatus 10 prints packaging material identification information that can uniquely identify the packaging material on the packaging material. do. Then, in the personal information reading step (corresponding to step S305), the packaging device 20 reads the personal information of the recipient, who is the delivery destination of the goods, from the slip describing the details of the transaction. Then, in the registration process (corresponding to step S306), the packaging device 20 reads the packaging material identification information printed on the packaging material in the printing process and the personal information reading process in the database (delivery information table) 61 of the delivery company. The recipient's personal information received is associated and registered. Then, in the packaging step (corresponding to step S307), the packaging device 20 wraps the article with the packaging material on which the packaging material identification information is printed to create an article package. Furthermore, in the personal information acquisition step (corresponding to step S309), the delivery company's terminal (delivery company terminal) 30 that can access the database 61 reads the packaging material identification information from the article package, and retrieves the packaging material identification information. First, the recipient's personal information is obtained from the database 61 .

According to the information management method including the steps described above, it is not necessary to attach a slip on which personal information is written to the article package, so that leakage of personal information can be prevented. Further, according to the above information management method, unlike the method described in Patent Literature 1, the process of generating a QR code by a delivery company and attaching the generated QR code to an article package becomes unnecessary. Therefore, the burden on the delivery company can be reduced. Further, according to the above information management method, the process of attaching a QR code or the like to the packaging material (printing process) is performed at the stage of manufacturing the packaging material, that is, before the stage of delivering the product. , does not delay the delivery of goods. Therefore, it is possible to improve the efficiency of physical distribution (particularly mail-order physical distribution).

Furthermore, according to the above information management method, identification information that can uniquely identify the packaging material (packaging material identification information) is printed on the packaging material, enabling traceability of the packaging material and feedback on the manufacturing conditions of the packaging material. etc., can be performed. For example, when a defect occurs in a packaging material, the packaging material manufacturer or the like can specify the factory or line where the packaging material was manufactured. In addition, by comparing the packaging material identification information with the packaging material information table, the packaging material manufacturer can identify when the package was manufactured and what material the packaging material was manufactured from. can.

In the above information management method, in the printing process, when the packaging material manufacturing apparatus 10 manufactures the packaging material (corrugated cardboard sheet or cardboard box), the packaging material identification information is added to the liner before being attached to the core. Print. Alternatively, the packaging material manufacturing apparatus 10 prints the packaging material identification information on the liner of a corrugated cardboard sheet manufactured by bonding a liner to a core or a corrugated cardboard box manufactured from the corrugated board sheet.

According to this aspect, the timing of executing the printing process can be flexibly set according to the structure and performance of the packaging material manufacturing apparatus 10 and according to the work process of the packaging material manufacturing line.

In the information management method described above, in the personal information reading step, the packaging device 20 further reads the personal information of the sender, who is the delivery source of the goods, from the slip. In the registration process, the packaging device 20 stores in the database 61 the packaging material identification information printed on the packaging material in the printing process, the recipient's personal information read in the personal information reading process, and the sender's personal information. Register in association with personal information.

This makes it possible to manage not only the personal information of the recipient but also the personal information of the sender by means of the packaging material identification information.

Further, in the above information management method, when the recipient reuses the packaging material of the article package delivered to the recipient and newly ships the article, in the identification information reading step (corresponding to step S313) , the user terminal 70 used by the recipient reads the packaging material identification information printed on the recycled packaging material. In the display step (corresponding to step S314), the user terminal 70 displays a user interface screen (the sender setting screen 500 and its subscreens) for setting the personal information of the new sender and the personal information of the new recipient. 510, and recipient setting screen 520 and its subscreen 530) are displayed. Furthermore, in the update step (corresponding to step S314), the user terminal 70 reads the personal information of the sender and the recipient registered in the database 61 in association with the packaging material identification information read in the identification information reading step. with the new sender's personal information and the new recipient's personal information set on the user interface screen.

As a result, even when the packaging material is reused, it is possible to continue managing the delivery information based on the packaging material identification information. In addition, since the personal information of the sender and recipient can be updated from the user's terminal, the user's convenience can be improved when the packaging material is reused.

In the information management method described above, in the display step, the user terminal 70 acquires the recipient's personal information from the database 61 based on the packaging material identification information read in the identification information reading step. The recipient's personal information is displayed on a user interface screen (sender setting screen 500), and further, the recipient's personal information being displayed is to be registered as new sender's personal information or not. column is displayed on the user interface screen (sender setting screen 500).

This makes it possible to simplify the registration of the sender's personal information when the recipient of the product becomes the new sender, such as when the packaging material of the product package is reused to send a new product. can. Therefore, user convenience can be improved. In addition, it is possible to further improve the efficiency of physical distribution.

In the above information management method, in the display step, the user terminal 70 acquires the sender's personal information from the database 61 based on the packaging material identification information read in the identification information reading step. The sender's personal information is displayed on the user interface screen (recipient setting screen 520), and furthermore, the sender's personal information being displayed is used to select whether or not to register it as new recipient's personal information. column is displayed on the user interface screen (recipient setting screen 520).

As a result, for example, when a user who has purchased a product from a mail-order business (recipient of the product) returns the product, the person who shipped the product becomes the new recipient. can be simplified. Therefore, user convenience can be improved. In addition, it is possible to further improve the efficiency of physical distribution.

It should be noted that the present invention can be modified as appropriate within the scope not contrary to the gist or idea of the invention that can be read from the scope of claims and the entire specification, and the information management method and information management system that accompany such modifications are also subject to the present invention. It is included in the technical idea of the invention.

1 information management system 10 packaging material manufacturing device 11 printing unit 20 packaging device 21 personal information reading unit 22 registration unit 23 packaging unit 30 delivery company terminal 31 personal information acquisition unit 61 database (delivery information table)
70 user terminal

Claims (8)

An information management method for managing information related to delivery services performed in goods transactions,
A printing step (S301) in which a packaging material manufacturing apparatus (10) for manufacturing packaging materials prints packaging material identification information that can uniquely identify the packaging material on the packaging material;
a personal information reading step (S305) in which a packaging device (20) for packaging the article using the packaging material reads personal information of a recipient, who is the delivery destination of the article, from a slip describing the details of the transaction; ,
The packaging device (20) stores the packaging material identification information printed on the packaging material in the printing process and the personal information reading process in the database (61) of the delivery company that provides the delivery service. a registration step (S306) of registering the addressee's personal information in association;
a packaging step (S307) in which the packaging device (20) packages the article with the packaging material on which the packaging material identification information is printed to create an article package;
A terminal (30) of the delivery company that can access the database reads the packaging material identification information from the article package, and based on the packaging material identification information, personal information of the recipient is retrieved from the database (61). and a personal information acquisition step (S309) for acquiring the information management method. The packaging material is a corrugated cardboard sheet manufactured by bonding a liner to a core or a corrugated cardboard box manufactured from the corrugated board sheet,
2. Information management according to claim 1, characterized in that in the printing step (S301), the packaging material manufacturing apparatus (10) prints the packaging material identification information on the liner before being attached to the core. Method. The packaging material is a corrugated cardboard sheet manufactured by bonding a liner to a core or a corrugated cardboard box manufactured from the corrugated board sheet,
2. The information management method according to claim 1, wherein in the printing step (S301), the packaging material manufacturing apparatus (10) prints the packaging material identification information on the liner of the manufactured cardboard sheet. . In the personal information reading step (S305), the packaging device (20) further reads the personal information of the sender who is the sender of the goods from the slip,
In the registration step (S306), the packaging device (20) stores in the database (61) the packaging material identification information printed on the packaging material in the printing step (S301) and the personal information reading step ( 4. The information management according to any one of claims 1 to 3, characterized in that the personal information of the recipient read in S305) and the personal information of the sender are associated and registered. Method. The user terminal (70) used by the recipient is reused when the recipient reuses the packaging material of the article package delivered to the recipient to newly ship the article. an identification information reading step (S313) of reading the packaging material identification information printed on the packaging material;
a display step (S314) in which the user terminal displays user interface screens (500, 510, 520, 530) for setting the new personal information of the sender and the new personal information of the recipient;
The user terminal (70) reads the personal information of the sender and the recipient registered in the database (61) in association with the packaging material identification information read in the identification information reading step (S313). an updating step (S314) of updating the personal information of with the new sender's personal information and the new recipient's personal information set on the user interface screens (500, 510, 520, 530); 5. The information management method of claim 4, further comprising: In the display step (S314), the user terminal (70) reads the recipient's personal information from the database (61) based on the packaging identification information read in the identification information reading step (S313). is acquired, the acquired personal information of the recipient is displayed on the user interface screen (500), and whether or not the personal information of the recipient being displayed is registered as the personal information of the new sender 6. The information management method according to claim 5, wherein a column for selecting is displayed on the user interface screen (500). In the display step (S314), the user terminal (70) reads the sender's personal information from the database (61) based on the packaging identification information read in the identification information reading step (S313). is acquired, the acquired personal information of the sender is displayed on the user interface screen (520), and whether or not the personal information of the sender being displayed is registered as the personal information of the new recipient 7. The information management method according to claim 5 or 6, wherein a column for selecting is displayed on the user interface screen (520). An information management system (1) for managing information on delivery services performed in goods transactions,
A packaging material manufacturing device (10) that manufactures packaging materials, a packaging device (20) that packages articles using the packaging materials, a database (61) of delivery companies that provide the delivery service, and the database (61 ), and a terminal (30) of the delivery company accessible to
The packaging material manufacturing apparatus (10) has a printing unit (11) that prints packaging material identification information that can uniquely identify the packaging material on the packaging material,
The packaging device (20) comprises:
a personal information reading unit (21) for reading personal information of a recipient, who is the delivery destination of the goods, from a slip describing the details of the transaction;
The packaging material identification information printed on the packaging material by the packaging material manufacturing apparatus (10) and the personal information of the recipient read by the personal information reading unit (21) are associated with each other and stored in the database (61). ), a registration unit (22) for registering in
a packaging unit (23) that prepares an article package by packaging the article with the packaging material on which the packaging material identification information is printed;
The terminal (30) of the delivery company reads the packaging material identification information from the article package and acquires the recipient's personal information from the database (61) based on the packaging material identification information. An information management system comprising an acquisition unit (31).

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