JP7408713B2 - Confirmation support system and confirmation support method - Google Patents

Description

The present invention provides a service for transporting goods, and if the transported goods are damaged, who among the shipper, the person who transported the goods, and the recipient of the goods is responsible for the damage. The present invention relates to a confirmation support system that assists in identifying the

With the spread of cloud computing and smartphones, electronic commerce in which products are sold between individuals is increasing. Furthermore, recently, platform services have been constructed that allow individuals to rent products (for example, see Patent Document 1).

If products can be rented between individuals in this way, the person renting the product will be able to use what they need only when they need it at a low cost, and the person lending the product will be able to use the product they own. By renting out items to multiple users, you can earn more than the purchase price of the item.

Patent No. 6792099

However, unlike when selling a product, when lending a product, there are processes such as returning the product and renting the next product, so it is not easy for users to participate. It was difficult to do so, and it was necessary to provide the support that only rentals can provide to participating users. In particular, if a product is reported to be damaged after it has been returned, who among the user who lent the product, the company who transported the product, and the user who borrowed the product is responsible for the damage? The problem is that it is difficult to determine whether the

This problem is not limited to cases where products are rented between individuals, but in the case of services that transport products, if the transported product is damaged, the problem arises between the party who shipped the product and the person who transported the product. Similarly, it is difficult to identify who damaged the product, either the recipient or the recipient.

The present invention has been made in view of the problems of the conventional technology as described above.In a service for transporting goods, if the transported goods are damaged, the side that shipped the goods, To provide a confirmation support system and a confirmation support method capable of assisting in identifying who damaged the product among the person who transported the product and the party who received the product.

In order to achieve the above object, the present invention has the following features:
a first photographing means that reads first identification information attached to the packaging material in which the product is packed when the product is shipped, and starts recording the packing work of the product;
first registration means for registering the first identification information read by the first photographing means and the recorded image of the product packaging work in a database in association with each other;
a second photographing means that reads the first identification information attached to the packaging material in which the product is packed when receiving the shipped product, and starts recording the unpacking operation of the product;
A second registration means is provided for registering the first identification information read by the second photographing means and a recorded image of the product unpacking operation in a database in association with each other.

Furthermore, when the first photographing section reads the first identification information attached to the packaging material in which the product to be shipped is packed, the image photographed by the first photographing section is converted into an image of the packing work of the product. a first photographing process that starts recording in the first storage unit as
a first registration process of registering the first identification information read in the first photographing process and the recorded image of the product packaging work in a database in association with each other;
When the second photographing unit reads the first identification information attached to the packaging material in which the shipped and received product is packed, the second photographing unit reads the image of the product. a second photographing process that starts recording in a second storage unit as an image of the unpacking work;
The method includes a second registration process of associating the first identification information read in the second photographing process with a recorded image of the product unpacking process and registering them in a database.

According to the present invention, in a service for transporting goods, if the transported goods are damaged, who among the shipper, the person who transported the goods, and the recipient of the goods will be responsible for the damage. We can assist you in identifying what caused the problem.

1 is a diagram showing an embodiment of a confirmation support system of the present invention. 2 is a diagram showing an example of the configuration of the user terminal shown in FIG. 1, in which (a) is a diagram showing the hardware configuration, and (b) is a diagram showing the configuration of an application program. FIG. 2 is a diagram showing the configuration of the rental platform server shown in FIG. 1, in which (a) is a diagram showing the hardware configuration, and (b) is a diagram showing the software program configuration. 4 is a diagram showing an example of the configuration of a rental product database included in the storage unit shown in FIG. 3. FIG. 4 is a diagram showing an example of the configuration of a mount code database included in the storage section shown in FIG. 3. FIG. 4 is a diagram illustrating a configuration example of an evidence database included in the storage unit illustrated in FIG. 3. FIG. FIG. 4 is a diagram illustrating a configuration example of an evidence database included in the storage unit illustrated in FIG. 3; 4 is a flowchart for explaining a process when a rental request is made at a user terminal in the confirmation support system shown in FIGS. 1 to 3. FIG. 4 is a flowchart illustrating a process for lending out a product for which a loan request has been processed in the confirmation support system shown in FIGS. 1 to 3. FIG. 10 is a flowchart for explaining the detailed flow of shipping processing for the product shown in FIG. 9. FIG. 4 is a diagram showing an example of a mount on which a code attached to a product lent out in the confirmation support system shown in FIGS. 1 to 3 is displayed. FIG. FIG. 3 is a diagram for explaining an example of a method of attaching a label to a box containing a product. FIG. 7 is a diagram for explaining another example of a method of attaching a label to a box containing a product. FIG. 7 is a diagram for explaining another example of a method of attaching a label to a box containing a product. 4 is a flowchart for explaining a receiving process when receiving a loaned product in the confirmation support system shown in FIGS. 1 to 3. FIG. 4 is a flowchart for explaining a process when returning a loaned product in the confirmation support system shown in FIGS. 1 to 3. FIG. 17 is a flowchart for explaining the detailed flow when performing the return process for the product shown in FIG. 16. FIG. 4 is a flowchart for explaining a receiving process when receiving a returned product in the confirmation support system shown in FIGS. 1 to 3. FIG.

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing an embodiment of the confirmation support system of the present invention.

As shown in FIG. 1, the confirmation support system in this embodiment includes a plurality of user terminals 10-1 to 10-n and a rental platform server 30 connected via a network 40, and registered with the rental platform server 30. If a product that is lent or borrowed between users of multiple user terminals 10-1 to 10-n is damaged, the party who lent the product, the person who transported the product, and the party who received the product It is a confirmation support system that helps identify who damaged the product.

The user terminals 10-1 to 10-n are smartphones, tablet computers, PCs (Personal Computers), and the like having communication functions, and are configured to be able to communicate with the rental platform server 30 via the network 40.

FIG. 2 is a diagram showing an example of the configuration of the user terminals 10-1 to 10-n shown in FIG. 1, in which (a) shows the hardware configuration, and (b) shows the configuration of the application program. It is a diagram.

As shown in FIG. 2(a), the user terminals 10-1 to 10-n shown in FIG. It has an audio input/output section 15, a storage section 16, and a control section 17.

The communication unit 11 is for the user terminals 10-1 to 10-n to communicate with the rental platform server 30 via the network 40. For example, a network interface controller.

The photographing unit 12 has a camera and photographs an image facing the camera, and converts the image into digital data.

In addition, in this description, in addition to storing the captured image in the storage unit 16 as a recorded file, there is also a state in which the captured image is displayed on the display unit 14 without being stored in the storage unit 16 as a recorded file. The displaying state and the state in which the control unit 17 recognizes the photographed image are also referred to as photographing.

The operation unit 13 is for inputting information to the user terminals 10-1 to 10-n. For example, when the user terminals 10-1 to 10-n are smartphones, the operation unit 13 is composed of a touch panel etc. stacked on the display unit 14, and when the user terminals 10-1 to 10-n are For example, in the case of a PC, it consists of a keyboard, a mouse, etc.

The display unit 14 displays information transmitted from the rental platform server 30 via the network 40 and information based on application programs installed on the user terminals 10-1 to 10-n. For example, it is a liquid crystal display, an organic EL display, etc.

The audio input/output unit 15 includes, for example, a microphone and a speaker. The microphone is for inputting audio from outside the user terminals 10-1 to 10-n and converting it into digital audio data, and the speaker is for inputting audio from the outside of the user terminals 10-1 to 10-n into digital audio data. It is used to convert data into audio and output it. Note that when earphones are attached to the audio output terminals of the user terminals 10-1 to 10-n, the earphones function in place of the speakers.

The storage unit 16 stores basic programs for operating the user terminals 10-1 to 10-n, application programs installed on the user terminals 10-1 to 10-n, and information received via the communication unit 11. It stores information and information input via the operation unit 13 and audio input/output unit 15. Examples include HDD (Hard Disk Drive), SSD (Solid State Drive), RAM (Random Access Memory), and ROM (Read Only Memory).

The control unit 17 has, for example, a CPU (Central Processing Unit) or an SoC (System-on-a-chip), and an OS (Operating System) or an application program to be described later is executed on this, thereby controlling the communication unit 11. , the photographing section 12, the operating section 13, the display section 14, the audio input/output section 15, and the storage section 16, and the exchange of information between the sections.

Further, as shown in FIG. 2(b), the user terminals 10-1 to 10-n have application programs including a product registration/search means 21, a product lending device 22, a product receiving device 23, and a product return device 24. and a returned product receiving means 25. Note that each of these application programs is executed by the control unit 17, and as shown below, the control unit 17 controls the operation of each unit and handles the exchange of information between each unit using the software program. For the sake of simplicity, the description of the control unit 17 may be omitted, and each unit may be described as controlling the operation of each unit and exchanging information between each unit.

The control section 17 uses the product registration/search means 21 to transmit information about the product input through the operation section 13 and images of the product photographed by the photographing section 12 between the users of the user terminals 10-1 to 10-n. It is transmitted to the rental platform server 30 via the communication unit 11 as information regarding the product to be rented or borrowed. Further, the control unit 17 uses the product registration/search means 21 to transmit the conditions input to the operation unit 13 to the rental platform server 30 in order to search for products registered in the rental platform server 30.

The product lending means 22 serves as a first photographing means in the present invention, and when the product lending means 22 rents out a product registered in the rental platform server 30, the control unit 17 executes the lending process. It displays information on the display unit 14, enables the camera unit 12 to shoot a moving image, and receives information input to the operation unit 13 to execute the lending process.

The product receiving means 23 serves as a second photographing means in the present invention, and when the product receiving means 23 receives the lent product, the control unit 17 receives information for executing the receiving process. It displays information on the display unit 14, enables the image capture unit 12 to take a moving image, and receives information input to the operation unit 13 to perform a receiving process.

The product return means 24 serves as a third photographing means in the present invention, and the product return means 24 allows the control unit 17 to receive information for executing the return process when returning the borrowed product. It displays information on the display unit 14, enables the camera unit 12 to take a video, and receives information input to the operation unit 13 to execute the return process.

The returned product receiving means 25 serves as a fourth photographing means in the present invention, and when the returned product receiving means 25 receives the returned product, the control unit 17 executes the return receiving process. displaying information on the display section 14, enabling the photographing section 12 to take a video, and accepting information input to the operation section 13 for executing the return receiving process.

When the rental platform server 30 rents and borrows products between users of the user terminals 10-1 to 10-n, the rental platform server 30 reports the lending and borrowing status of the products registered in the rental platform server 30 to the user terminals 10-1 to 10-n. - Manage together with the product images taken at n.

FIG. 3 is a diagram showing the configuration of the rental platform server 30 shown in FIG. 1, in which (a) is a diagram showing the hardware configuration, and (b) is a diagram showing the software program configuration.

The rental platform server 30 shown in FIG. 1 has a communication section 31, a storage section 32, and a control section 33 as a hardware configuration, as shown in FIG. 3(a).

The communication unit 31 communicates with the user terminals 10-1 to 10-n via the network 40. For example, a network interface controller.

The storage unit 32 includes a rental product database in which information about products to be rented and borrowed between the users of the user terminals 10-1 to 10-n and the status of the lending and borrowing is registered, and a database of the rental products of the user terminals 10-1 to 10-n. It has a user database in which user information is registered, and an evidence database in which images of shipping and receiving operations when products are lent or borrowed are registered.For example, HDD (Hard Disk Drive), SSD (Solid State It consists of RAM (Random Access Memory), ROM (Read Only Memory), etc. Note that the storage unit 32 may include a mount code database in which mount codes, which are data represented by two-dimensional codes displayed on the mount, are registered.

The control unit 33 has, for example, a CPU (Central Processing Unit) or an SoC (System-on-a-chip), and the communication unit 31 It also controls the operation of the storage unit 32 and handles the exchange of information between each unit.

Further, as shown in FIG. 3(b), the rental platform server 30 has an information registration/search means 34, a rental processing management means 35, and a return processing management means 36 as software programs. The management means 35 has a shipping processing management means 35a and a receiving processing management means 35b, and the return processing management means 36 has a return processing management means 36a and a return receiving processing management means 36b. Note that each of these software programs is executed by the control unit 33, and the control unit 33 controls the operation of each unit and processes the exchange of information between each unit according to the software program, but for the sake of simplicity, The description of the control unit 33 may be omitted, and each unit may be described as controlling the operation of each unit and exchanging information between each unit.

The information registration/search means 34 registers information regarding products transmitted from the user terminals 10-1 to 10-n configured to be connectable to the network 40 in the rental product database of the storage unit 32. Further, the information registration/search means 34 searches for products registered in the rental product database of the storage unit 32 based on conditions specified by the user terminals 10-1 to 10-n.

The shipping processing management means 35a of the lending processing management means 35 serves as a first registration means in the present invention, and is used to rent products at the user terminals 10-1 to 10-n configured to be connectable to the network 40. Based on the processing, the rental status of the products registered in the rental product database and evidence database of the storage unit 32 is managed.

The reception processing management means 35b of the lending processing management means 35 serves as a second registration means in the present invention, and is used to receive products at the user terminals 10-1 to 10-n configured to be connectable to the network 40. Based on the processing, the rental status of the products registered in the rental product database and evidence database of the storage unit 32 is managed.

The return processing management means 36a of the return processing management means 36 serves as a third registration means in the present invention, and is used to manage product returns at the user terminals 10-1 to 10-n configured to be connectable to the network 40. Based on the process, the return status of the products registered in the rental product database and evidence database of the storage unit 32 is managed.

The return receiving processing management means 36b of the return processing management means 36 serves as a fourth registration means in the present invention, and is used to register products at the user terminals 10-1 to 10-n configured to be connectable to the network 40. Based on the receiving process at the time of return, the return status of the products registered in the rental product database and the evidence database of the storage unit 32 is managed.

FIG. 4 is a diagram showing an example of the configuration of a rental product database included in the storage unit 32 shown in FIG. 3. As shown in FIG.

As shown in FIG. 4, the rental product database held by the storage unit 32 shown in FIG. 10-n, information input via the operation section 13 of the user terminals 10-1 to 10-n, images photographed by the photographing section 12, etc. are registered as product information. In addition, the rental fee specified via the user terminals 10-1 to 10-n, the user ID of the user who registered the product, and the status of the registered product (e.g., waiting, shipping, lending, returning) etc.) are registered. These pieces of information are generated for each product by the information registration/search means 34 and are managed so as to be identifiable by the assigned product ID. Examples of product information include the product name (in the example shown in Figure 4, because it is a registered trademark, the general product name is listed instead of the product brand name of each company), product type (e.g. :For cameras, information such as single-lens reflex camera, mirrorless camera, film camera, waterproof camera, etc.), manufacturer name, model number, color, date of purchase, etc. In addition, information such as recommended contents of the product, condition of the product, conditions of use, restrictions, etc. may also be registered as product information if necessary. Furthermore, universal information such as product specifications may be acquired by the information registration/search means 34 from a product database using the name, model number, etc. as keys, and may be registered as product information. In addition, product images may be photos published in catalogs, etc., or images taken by users of the user terminals 10-1 to 10-n using the photographing unit 12 using the product registration/search means 21 when registering the product. The image of the product itself is registered. Note that the rental product database may not register the product image data itself, but may indicate the file storage destination of the product image data. In this case, a file of product image data is separately stored in the storage unit 32 or another server. In addition, although the rental fee example shown in Figure 4 shows the fee for one day, depending on the product, the fee may be per week or per month, and late fees may be registered separately. You can. Furthermore, if the user ID of the user who has registered these product information etc. is associated with the user ID and the product ID of the registered product in another database such as a user database, then in the rental product database, the user ID of the registered product will be The user ID does not need to be registered. In addition to the information shown above, the rental product database also includes, as shown in Figure 4, the product ID to be rented, the period for which the product is being rented (other Also stored is rental period information in which the rental period (which may also include rental reservations and transportation periods) is associated with the user ID indicating the user who rented the item during that period.

FIG. 5 is a diagram showing a configuration example of a mount code database included in the storage section 32 shown in FIG. 3. As shown in FIG.

As shown in FIG. 5, the mount code database possessed by the storage unit 32 shown in FIG. The user IDs of the user terminals 10-1 to 10-n provided by the user terminals 10-1 and 10-n are registered in association with lending IDs that can identify lending and borrowing of products. Note that if there is one type of mount code that specifies a label for one mount, the number of mount code items is one. In addition, if a company operating a service based on the confirmation support system provides mount codes separately to the user who lends the product and the user who borrows the product, the mount code 1 should be associated with the user ID of the lending party, and the mount code 2 and the user ID of the borrowing side, and furthermore, the mount code 1 and the mount code 2 are associated with the rental ID and registered.

6 and 7 are diagrams showing an example of the configuration of the evidence database included in the storage unit 32 shown in FIG. 3.

As shown in FIGS. 6 and 7, the evidence database held by the storage unit 32 shown in FIG. When receiving a product, when shipping a product to be returned, and when receiving a returned product, the rental processing management means 35 (shipping processing management means 35a, receiving processing management means 35b, return processing management means 36a, return processing management means 35a, return processing management means 36a, The receiving processing management means 36b) collects the lending ID that can identify the lending and borrowing of the item, the user ID of the user lending or borrowing the item, the recorded image of the packing or unpacking of the item, and the image. The date and time when the item was received by the rental platform server 30 is registered in association with the mount code attached to the packaging material when the item is shipped. Note that the evidence database may not register the product image data itself, but may indicate the file storage destination of the product image data.

In the following, a description will be given of a process for lending and borrowing products between the users of the user terminals 10-1 to 10-n in the confirmation support system configured as described above.

First, a process for registering a product to be lent or borrowed between the users of the user terminals 10-1 to 10-n will be explained.

When registering a product to be lent or borrowed using the user terminals 10-1 to 10-n in the verification support system shown in FIGS. By the operation, a rental application, which is an application program installed in the storage unit 16, is started, executed by the control unit 17, and a screen of the rental application is displayed on the display unit 14. Then, the user specifies product registration from the menu of the rental application through an operation. Then, the product registration/search means 21 inputs product information such as the product name, product type, date of purchase, usage conditions, restrictions, etc. and rental fees through the operation unit 13, or inputs the product information using the photographing unit 12. A registration screen for photographing is displayed on the display unit 14, and when the input and photographing are completed, the product registration/search means 21 displays the product information and rental fee input through the operation unit 13, and the photographing unit 12 displays the registration screen. The registered product information of the image of the product is sent to the rental platform server 30 via the network 40 using the communication unit 14. At this time, the user who registers the product has either registered in advance or registered before sending product information or images, and the user ID given to the user at the time of user registration is also stored in the storage unit 16. has been entered by the user during authentication with the rental platform server 30, and is sent to the rental platform server 30 together with the registered product information.

When the communication unit 31 of the rental platform server 30 receives the registered product information transmitted from the user terminals 10-1 to 10-n, the information registration/search means 34 of the rental platform server 30, as shown in FIG. The generated product ID is added to the product information, images, and rental fee included in the received registered product information, and the resulting product IDs are registered in the rental product database of the storage unit 32. At this time, the user IDs transmitted from the user terminals 10-1 to 10-n are also registered in the rental product database of the storage unit 32 in association with the registered product information. As a result, the storage unit 32 stores the name of the user who operates the user terminals 10-1 to 10-n in association with the user ID, the address of the destination (return destination) of the loaned product, and the contact information (telephone number). (and e-mail address) are registered in advance as a user database, product information and images are registered in association with information about the user who registered the product.

Next, the process when a rental request is made at the user terminals 10-1 to 10-n will be explained, taking as an example the case where the rental request is made at the user terminal 10-2.

FIG. 8 is a flowchart for explaining the process when making a lending request at the user terminal 10-2 in the confirmation support system shown in FIGS. 1 to 3.

In the verification support system shown in FIGS. 1 to 3, when making a rental request using the user terminal 10-2, first, the application installed in the storage unit 16 is A rental application, which is a program, is started (step S1), executed by the control unit 17, and a screen of the rental application is displayed on the display unit 14. Then, a product search is specified from the menu of the rental application by the user's operation. Then, the product registration/search means 21 displays a search screen on the display unit 14 for inputting the name of the product you want to borrow and the period you want to borrow via the operation unit 13, and when the input is completed and the enter button is specified, , the product registration/search means 21 sends a search request including the specified product name and the desired rental period to the rental platform server 30 via the network 40. At this time, the user ID entered on the authentication screen when starting the rental application or stored in the rental application is also transmitted to the rental platform server 30.

When the communication unit 31 of the rental platform server 30 receives a search request transmitted from the user terminal 10-2, the information registration/search means 34 of the rental platform server 30 searches for products registered in the rental product database of the storage unit 32. A search is made for the product based on the product name included in the received search request (step S2). Note that searching for products is not limited to only product names. It may be the genre of the product, or furthermore, a plurality of conditions such as the product name and manufacturer name may be input into the search screen and specified by including them in the search request and sending it. If a genre is associated with each product in the rental product database in the storage unit 32, or if a manufacturer name is also registered as product information, the information registration/search unit 34 searches for the product using specified conditions. can be searched. Furthermore, check whether the product ID of the product that matches the search request is being rented during the period you want to rent included in the search request, or whether it is available for rent by checking the rental period information (if the period included in the search request is shipping, Extracts the product ID (not in the loan period, such as being lent or being returned). As a result of these searches, product IDs that can be lent out during the desired borrowing period included in the search request are set as search results.

The search results in the information registration/search means 34 of the rental platform server 30 are transmitted by the communication unit 31 via the network 40 to the user terminal 10-2 that performed the search, and displayed on the display unit 14. This search result includes not only the product information corresponding to the product ID that can be rented for the desired rental period, but also the rental fee stored corresponding to the product information.

Thereafter, the user of the user terminal 10-2 refers to the search results displayed on the display unit 14, and if there is an item that he or she wants to rent among the displayed items, he or she specifies the item that he or she wants to rent using the operation unit 13. A payment screen for specifying a payment method is displayed on the display unit 14, and the user of the user terminal 10-2 specifies the payment method using the operation unit 13 to process a product rental request (step S3).

When the user of the user terminal 10-2 processes a product rental request, a rental request request including the product ID corresponding to the specified product and the specified period is sent from the user terminal 10-2 to the rental platform server 30. be done. At this time, the user ID entered on the authentication screen when starting the rental application or stored in the storage unit 16 as rental application data is also transmitted to the rental platform server 30 along with the rental request request. When the communication unit 31 of the rental platform server 30 receives the rental request request sent from the user terminal 10-2, the information registration/search means 34 of the rental platform server 30 generates a rental ID and displays the rental information shown in FIG. In the rental period information of the product database, the generated rental ID, the product ID included in the rental request request due to the rental request processing, the rental period included in the rental request request, and the user who processed the rental request. The information is registered in an identifiable manner with the ID.

Next, a description will be given of the process for lending out the product for which the loan request process has been performed as described above.

FIG. 9 is a flowchart for explaining the process when lending out a product for which a loan request has been processed in the confirmation support system shown in FIGS. 1 to 3. In the following description, a case will be exemplified in which the user of the user terminal 10-1 registers a product for which a rental request has been processed.

When a rental request is processed as described above, first, a notification is sent to the user terminal 10-1 of the user who registered the item for which the rental request was processed (including the rental ID). ) is transmitted by the rental processing management means 35 of the rental platform server 30 using the communication unit 31 (step S11). As described above, in the rental product database stored in the storage unit 32, product information and images of products to be rented and borrowed are registered in association with the user ID of the user who registered the product, and the user ID Since telephone numbers and e-mail addresses are registered in advance in the user database as the contact information of the user terminals 10-1 to 10-n in association with This can be done using messages or e-mails based on the registered information.

After the rental platform server 30 notifies the user terminal 10-1 that a product rental request has been made, the product is installed on the user terminal 10-1 by the user's operation on the operation unit 13 of the user terminal 10-1. A rental application, which is an application program, is started and executed by the control unit 17, and a screen of the rental application is displayed on the display unit 14. Then, when a product rental process is specified from the menu of the rental application by the user's operation (step S12), the product rental means 22 uses the rental ID included in the notification that there is a product rental request. Corresponding information is acquired from the rental period information of the rental product database of the rental platform server 30, and a screen for performing consent processing for consenting to renting the product is displayed on the display unit 14. This screen displays the product name of the product for which a loan request has been made as information corresponding to the loan ID, as well as the loan period of the product (the period that the user of the user terminal 10-2 wants to borrow). The address and name of the product destination (corresponding to the user ID of user terminal 10-2 in the user database) are displayed. In addition, even if the information necessary for management in the rental application of the user terminal 10-1, such as the product ID, is acquired at this timing as information corresponding to the rental ID, the rental platform It may also be acquired from the server 30.

When the user of the user terminal 10-1 refers to the information displayed on the display unit 14 and approves the loan, when the accept button displayed on the screen is pressed, a notification that the loan request has been accepted will be sent. (including the rental ID) to the rental platform server 30 using the communication unit 11, and the consent process is completed (step S13). Note that information necessary for management in the rental application, such as the rental ID and product ID regarding the approved product, is stored in association with the other in the storage unit 16.

Then, the rental processing management means 35 of the rental platform server 30 notifies the user terminal 10-2 (contact information corresponding to the user ID) of the user who made the rental request that the product rental request has been accepted ( (including the rental ID) using the communication unit 31. In addition, when the rental platform server 30 receives a notification that the rental request corresponding to the rental ID has been approved, the rental platform server 30 uses the payment method specified by the user of the user terminal 10-2 to rent the loan registered by the user of the user terminal 10-2. The rental fee for the desired period (registered in the rental product database in association with the product ID requested for rental) is processed. In addition, when notifying that the product rental request has been accepted, information such as the product ID necessary for management will be lent to the rental application installed on the user terminal 10-2 that processed the product rental request. It may be transmitted together with the ID, or may be acquired from the rental platform server 30 using the rental ID at another time. Information necessary for management in the rental application, such as the rental ID and product ID, is stored in association with each other in the storage unit 16.

If the user of the user terminal 10-1 does not accept the product rental request for some reason, he or she presses a cancel button displayed on the screen of the display unit 14. Then, the rental processing management means 35 of the rental platform server 30 deletes the product ID for which this rental request process was performed, the rental period, and the user ID in the rental period information of the rental product database, and replaces it with the user ID that made the rental request. Sends a notification that the item rental has been canceled to the corresponding contact.

After performing the consent process, the user of the user terminal 10-1 executes the shipping process for the product for which the consent process has been performed, packaging the product, and shipping it to the destination of the product (step S14).

FIG. 10 is a flowchart illustrating the detailed flow of shipping the product shown in FIG.

When the user who ships the product operates the operation unit 13 to ship the product, the rental application is activated while the rental application, which is an application program installed on the user terminal 10-1, is activated as described above. When the item shipping process is selected from the menu, the item rental means 22 displays on the display unit 14 the item that has undergone the approval process corresponding to the rental ID transmitted from the rental platform server 30. When a product to be rented is selected from among the displayed products by operating the operation unit 13, the product lending means 22 starts shipping the product, and sends a message indicating that a code to be attached to the product to be shipped is to be photographed. The instruction is displayed on the display section 14, the code reading mode is activated, and the photographing section 12 starts photographing (step S21).

Then, the user of the user terminal 10-1 points the photographing unit 12 of the user terminal 10-1 at the code attached to the product to be shipped. Here, explanation will be given using a mount provided with a label on which a two-dimensional code is printed. As a first photographing means, when the product rental means 22 recognizes the two-dimensional code 113 in the image photographed by the photographing unit 12, it reads the two-dimensional code 113 and converts the two-dimensional code 113 into data (step S22). This data is composed of at least one type of letters, numbers, symbols, etc. Here, this data is referred to as a mount code.

FIG. 11 is a diagram showing an example of a mount on which a code attached to a product lent out in the confirmation support system shown in FIGS. 1 to 3 is displayed.

A mount having two label mounts 110 and 120 as shown in FIG. 11 can be considered as a mount on which a code attached to a product lent in the confirmation support system shown in FIGS. 1 to 3 is displayed.

Each of the label mounts 110 and 120 has perforations 112 and 122 so that the labels 111 and 121 can be separated into sections. Labels 111 and 121 each display two-dimensional codes 113 and 123 and explanatory information 115 and 125 corresponding to each two-dimensional code, and areas other than labels 111 and 121 respectively display information corresponding to each label. Explanatory information 114, 124 is displayed. The explanatory information 114 is displayed for users who rent products, and the explanatory information 115 is displayed for users who rent products. Explanatory information 115, 125 indicates an explanation for recording the unpacking work of a packaged product.

This mount is obtained in advance by the user who lends the product from a business that operates a service using the confirmation support system of this embodiment, and the data represented as two-dimensional codes 113 and 123 are shown in FIGS. 6 and 7. As shown, the mount code may be managed in association with the mount code database of the storage unit 32 of the rental platform server 30 together with the user ID of the user who owns the mount. When a product is lent or borrowed, two-dimensional codes 113, 123 are attached to the product and a photograph is taken each time the product is shipped or received, thereby making it possible to identify the lent or borrow. Note that the data (mount code) converted from the two-dimensional code 113 and the two-dimensional code 123 provided on one mount are separate data (two types of mount codes are provided, one each on one mount). ), but by managing them in combination with other information such as the user ID, the two-dimensional code 113 and the two-dimensional code 123 are the same data (one type of mount code is provided on one mount). ).

When the product rental means 22 reads the two-dimensional code 113, which is the first identification information displayed on the label 111, using the photographing unit 12 of the user terminal 10-1, and obtains the mount code converted from the two-dimensional code, An instruction to photograph the process of packing the product to be shipped is displayed on the display section 14, and recording of the image photographed by the photographing section 12 in the storage section 16 is started (step S23). Note that even if the product lending means 22 displays a recording start button on the display section 14 and starts recording the image being shot after the operation section 13 recognizes that the recording start button has been pressed, good. Then, the user of the user terminal 10-1 performs the work of packing the product while pointing the photographing unit 12 of the user terminal 10-1 at the product to be packed. When photographing, it is preferable to first record the process from photographing the product to packaging the product in a box and pasting the label 111 on the box so that the condition of the product to be packed can be seen.

A user who lends out a product peels off the label 111 from the label mount 110, stores the part of the mount other than the label 111 (at least the label mount 120) together with the product in a box serving as a packaging material, and affixes the label 111 to the box. At that time, the box may contain cushioning material along with the loaned product.

FIG. 12 is a diagram for explaining an example of a method of attaching a label 111 to a box containing a product.

As shown in FIG. 12(a), if the box for storing the rental product has lids 211a and 211b attached to the upper end of the storage section 212 so as to be openable and closable, as shown in FIG. 12(b). After placing the product to be rented in the box 210 and closing the lids 211a and 211b, and pasting the tape 213 on the border of the lids 211a and 211b, the two-dimensional code 113 is positioned on the border of the lids 211a and 211b. Attach label 111.

As a result, after the user who rents the product receives the product, in order to take the product out of the box 210, the user opens the lids 211a and 211b or cuts the tape 213 with a knife or the like along the boundary between the lids 211a and 211b. , the two-dimensional code 113 displayed on the label 111 will be destroyed. Further, if the tape 213 is transparent, the label 111 may be attached under the tape 213.

Further, as shown in FIG. 12(c), after storing the product to be rented in the box 210 and closing the lids 211a and 211b, and pasting the tape 213 on the boundary between the lids 211a and 211b, the box 210 and the tape 213 are The label 111 may be pasted so that the two-dimensional code 113 is located on the boundary.

As a result, when the user who rents the product receives the product and tries to remove the tape 213 in order to take the product out of the box 210, the two-dimensional code 113 displayed on the label 111 will be destroyed. Note that if the label 111 is easily peeled off when attached to the tape 213 because the surface of the tape 212 is coated with a release agent, the label 111 may be attached so as to straddle the tape 213. is preferred.

FIG. 13 is a diagram for explaining another example of a method of attaching a label 111 to a box containing a product.

As shown in FIG. 13(a), a box for storing items to be rented has a lid 221 attached to the upper end of a housing portion 222 so as to be openable and closable, a flap portion 221a at the tip of the lid 221, and a zipper portion on the flap portion 221a. 221b is provided and glue is applied to the back side of the flap part 221a, as shown in FIG. is attached to the side surface of the storage section 222, and then the label 111 is attached on the flap section 221a so that the two-dimensional code 113 is positioned on the zipper section 221b.

As a result, when the user who rents the product receives the product and cuts off the zipper portion 221b in order to take the product out of the box 220, the two-dimensional code 113 displayed on the label 111 will be destroyed.

FIG. 14 is a diagram for explaining another example of a method of attaching a label 111 to a box containing a product.

As shown in FIG. 14(a), a box for storing items to be rented has a lid 231 attached to the upper end of the storage section 232 so as to be openable and closable, and has a flap section 232a at the upper end of the storage section 232. If the lid 231 has an insertion hole 232b in the folding part and an insertion piece 231a that can be inserted into the insertion hole 232b at the tip of the lid 231, as shown in FIG. After storing the box 230 in the box 230 and closing the lid 231, inserting the insertion piece 231a into the insertion hole 232b and pasting the tape 233 on the boundary between the housing part 232 and the lid 231, on the boundary between the box 230 and the tape 233. Label 111 is pasted so that two-dimensional code 113 is positioned.

As a result, when the user who rents the product receives the product and tries to remove the tape 233 in order to take the product out of the box 230, the two-dimensional code 113 displayed on the label 111 will be destroyed.

Furthermore, since the label 111 is pasted in such a way that the two-dimensional code 113 is destroyed when the box containing the product is opened, it is possible to prevent the box from being opened during transportation of the product, as will be described later. In this case, the two-dimensional code 113 cannot be read, thereby making it possible to detect that the box has been opened during transportation of the product.

In this way, the two-dimensional code 113 is displayed on a paper medium and is broken when the boxes 210, 220, 230 containing the product are unpacked. , will be attached to the product so that it can be seen from the outside. Note that if a jagged cut is made on the edge of the label 111 so that it is easy to tear, the label 111 will be easily torn when the label 111 is peeled off to open the box.

In this way, after the photographing unit 12 of the user terminal 10-1 photographs the work of packaging the product and pasting the label 111 on the box, the display unit 14 of the user terminal 10-1 is activated by the user's operation on the operation unit 13. When the photographing end button displayed in is pressed (step S24), the product rental means 22 uses the mount code converted from the two-dimensional code read in step S22 and the mount code that was photographed and recorded in step S23. The shipping processing information including the shipping processing image file is transmitted from the user terminal 10-1 to the rental platform server 30 via the network 40 using the communication unit 11 (step S25). At this time, the product lending means 22 includes the user ID of the user of the user terminal 10-1, and the product ID and rental ID corresponding to the product to be lent selected in step S21 in the shipping processing information. -1 to the rental platform server 30 via the network 40. Note that the properties of the recorded image file include the shooting date and time. Further, the recording file recorded in the storage unit 16 is temporarily stored in the user terminal 10-1 at the time of recording, and may be deleted after being sent to the rental platform server 30. Furthermore, instead of pressing the end photography button displayed on the display unit 14, the method of ending photography is to use the photography unit 12 to photograph the two-dimensional code 113 of the label 111 affixed to the box containing the product. The photographing may be completed by the product rental means 22 of the rental application acquiring the mount code converted from the recognized two-dimensional code 113.

The product shipping process, which includes reading the two-dimensional code 113 by the imaging unit 12, recording the product packaging work, and transmitting the product to the rental platform server 30, is performed by the rental app, which is an application program installed on the user terminal 10-1. Since the process is executed in series, the recorded images cannot be edited. Therefore, it is possible to prevent the mount code of the read two-dimensional code and the recorded shipping processing image from being later processed and forged.

When the shipping processing information transmitted from the user terminal 10-1 is received by the communication unit 31 of the rental platform server 30 (step S26), the shipping processing management means 35a of the rental platform server 30 becomes the first registration means. Then, as shown in FIG. 6, the mount code, shipping processing image file, user ID, and rental ID included in the received shipping processing information are stored in the storage unit in association with the date and time of receiving the shipping processing information. 32 in the evidence database (step S27). In addition, the shipping processing management means 35a, for the item stored in the rental item database of the storage unit 32 corresponding to the item ID included in the received shipping information, informs the rental item database that the item has been shipped (is being shipped). Register. Note that the shipping processing management means 35a may register the rental ID in the mount code database of the storage unit 32 in association with the mount code included in the received shipping processing information and the user ID (mounter owner user).

The products packed as described above are then transported by a transport company to the user who will be the lending destination.

Next, a description will be given of the receiving process when receiving the products transported as described above.

FIG. 15 is a flowchart for explaining a receiving process when receiving a loaned product using the confirmation support system shown in FIGS. 1 to 3. In the following description, a case will be exemplified in which the user of the user terminal 10-2 receives a loaned product.

When the user who processed the rental request receives the packaging material containing the product shipped as described above, the software is installed in the storage unit 16 by the user's operation on the operation unit 13 of the user terminal 10-2. The rental application, which is the application program, is started (step S31), executed by the control unit 17, and a screen of the rental application is displayed on the display unit 14. Then, when the product receiving process is specified from the menu of the rental application by the user's operation on the operation unit 13 (step S32), the product receiving means 23 starts the product receiving process. A reception processing screen for performing the above is displayed on the display unit 14. This screen displays an instruction to read the two-dimensional barcode on the label affixed to the packaging material used to package the product.

Further, when the product receiving process is designated from the menu of the rental application, the code reading mode is activated by the product receiving means 23, and the photographing unit 12 starts photographing (step S33).

The user of the user terminal 10-2 then points the photographing unit 12 of the user terminal 10-2 at the two-dimensional code 113 displayed on the label 111 attached to the packaging material used to package the received product. As the second photographing means, the product receiving means 23, upon recognizing the two-dimensional code in the image photographed by the photographing section 12, reads the two-dimensional code 113 and converts the two-dimensional code into a mount code (step S34). ). Here, as described above, the label 111 is affixed in such a way that the two-dimensional code 113 is destroyed when the box containing the product is opened, so if the box is opened during transportation of the product. In this case, the two-dimensional code 113 cannot be read, thereby making it possible to detect that the box has been opened during transportation of the product.

When the product receiving means 23 obtains the mount code converted from the two-dimensional code, the product receiving means 23 displays an instruction to take a picture of the process of unpacking the product from the packaging material on the display section 14, and causes the photographing section 12 to take the picture. Recording of the captured image in the storage unit 16 is started (step S35). Note that even if the product receiving means 23 displays a recording start button on the display unit 14 and starts recording the photographed image after the operation unit 13 recognizes that the recording start button has been pressed, good. In addition, the product receiving means 23 receives information (such as a rental ID or product ID, etc.), and stores the mount code in the storage unit 16 in association with information (rental ID, product ID, etc.) that specifies the specified product for future management. Note that the product name and rental period may be displayed on the display unit 14 (obtained from the rental platform server 30 or read from the storage unit 16 if already obtained) to indicate the specified product. In this case, for example, the information registration/search means 34 of the rental platform server 30 reads the rental ID that matches the received mount code from the evidence database (or mount code database), and combines the read rental ID with the received user ID. The product ID and rental period that match are read from the rental period information, and the product name corresponding to the product ID is read from the rental product database, and the requested information is sent to the user terminal 10-2 that requested the acquisition. A reply is sent using the communication section 31. Further, the information registration/search means 34 of the rental platform server 30 determines that the combination of the rental ID read based on the mount code received from the user terminal 10-2 and the user ID received from the user terminal 10-2 is It may be determined whether the combination of the lending ID recorded in the period information and the user ID of the user who borrowed the product is the same, and whether the product has been delivered to the legitimate user who borrowed the product.

Thereafter, the user of the user terminal 10-2 unpacks the packaging material and takes out the product and the mount while shooting with the imaging unit 12 pointing at the packaging material to be unpacked. In particular, it is preferable to tear open the label 111 of the box, take out the product from the box, and take pictures until the condition of the removed product can be seen.

In this way, after the work of unpacking the packaging materials and taking out the product is photographed by the photographing unit 12 of the user terminal 10-2, the image is displayed on the display unit 14 of the user terminal 10-2 by the user's operation on the operation unit 13. When the displayed photographing end button is pressed (step S36), the product receiving means 23 receives the mount code converted from the two-dimensional code read in step S34 and the mount code that was photographed and recorded in step S35. The reception processing information including the received image file is transmitted from the user terminal 10-2 to the rental platform server 30 via the network 40 using the communication unit 11 (step S37). At this time, the product receiving means 23 also receives and processes the user ID of the user of the user terminal 10-2, the product ID (identified based on the mount code and the user ID of the user terminal 10-2), and the rental ID. It is included in the information and transmitted from the user terminal 10-2 to the rental platform server 30 via the network 40. Note that the properties of the recorded image file include the shooting date and time. Further, the recording file recorded in the storage unit 16 is temporarily stored in the user terminal 10-2 at the time of recording, and may be deleted after being transmitted to the rental platform server 30. Furthermore, instead of pressing the end photography button displayed on the display unit 14, the method for ending photography is to use the photography unit 12 to photograph the two-dimensional code 123 on the label 121 on the mount that is stored in the box with the product. The photographing may be completed by the product receiving means 23 of the rental application acquiring the mount code converted from the recognized two-dimensional code 123.

The product receiving process, which includes reading the two-dimensional code 113 by the photographing unit 12, photographing the unpacking process, and transmitting it to the rental platform server 30, is carried out in a series by the rental application, which is an application program installed on the user terminal 10-2. Since the process is performed in a timely manner, the recorded images cannot be edited. Therefore, it is possible to prevent the mount code of the read two-dimensional code and the recorded received image file from being subsequently processed and forged.

When the reception processing information transmitted from the user terminal 10-2 is received by the communication unit 31 of the rental platform server 30 (step S38), the reception processing management means 35b of the rental platform server 30, as shown in FIG. Then, the second registration means stores the mount code, the received image file, the user ID, and the rental ID included in the received receiving processing information in association with the reception date and time when the receiving processing information was received. It is registered in the evidence database of the department 32 (step S39). In addition, the receiving processing management means 35b sends a message indicating that the product stored in the rental product database of the storage unit 32 corresponding to the product ID included in the received receiving processing information has been received by the user to whom the product is lent (currently on loan). ) in the rental product database.

Next, a description will be given of the process when returning a lent product.

FIG. 16 is a flowchart for explaining the process when returning a loaned product using the confirmation support system shown in FIGS. 1 to 3. Note that in the following explanation, a case where the user of the user terminal 10-2 returns a product will be taken as an example.

When the user of the user terminal 10-2 returns the lent product, first, the rental application, which is an application program installed on the user terminal 10-2, is started, executed by the control unit 17, and displayed on the display unit 14. A rental application screen is displayed (step S51). When the user specifies product return processing from the menu of the rental application, the product return means 24 displays a return processing screen for specifying the product to be returned on the display unit 14. (Step S52). This is done by notifying the rental platform server 30 of the user ID input by the user of the user terminal 10-2 during authentication when starting the rental application, or stored in the storage unit 16 as data of the rental application. The return processing management means 36 of the rental platform server 30 refers to the rental period information in the rental product database of the storage unit 32, and determines the product ID (within the rental period) currently rented by the user identified by the notified user ID. The product is extracted (more than one product may be extracted), the product name corresponding to the product ID is extracted from the rental product database, and a screen for selecting the extracted product name is displayed on the display unit 14. will be done. Furthermore, when the return processing management means 36 extracts the product ID, it also extracts the rental ID, and the combination of the product ID, product name, and rental ID (or multiple combinations if more than one is extracted) is sent from the rental platform server 30. It is transmitted to the user terminal 10-2 using the communication unit. The information including the rental period is acquired from the rental platform server 30 based on the mount code and the user ID of the user terminal 10-2 during the product receiving process. If so, products that are currently within the rental period can be extracted from the acquired information, so this may be omitted.

When the user of the user terminal 10-2 specifies a product to be returned from among the products displayed on the display unit 14, the product return means 24 displays the return destination of the specified product on the display unit 14. displayed on the current return processing screen (step S53). In this case, the product ID corresponding to the specified product is notified to the rental platform server 30, and the return processing management means 36 of the rental platform server 30 refers to the rental product database in the storage unit 32 and uses the notified product ID. The user ID of the registered user (rental source) of the associated product is identified, the user database is referenced, and the return address of the user associated with the user ID (corresponding to the user ID of user terminal 10-1) is identified. The address and name (attached) will be extracted, and the return destination will be displayed on the return processing screen on the display unit 14 of the user terminal 10-2.

Then, the user of the user terminal 10-2 executes the return process for the borrowed product, packs it, and returns it to the displayed return destination (step S54).

FIG. 17 is a flowchart for explaining the detailed flow of the product return process shown in FIG. 16.

As described above, when the user returns the borrowed product by operating the operation unit 13, the rental application, which is an application program installed on the user terminal 10-2, is activated. , when the product return process is specified from the menu of the rental application, the product return process is started by the product return means 24, and an instruction to take a photo of the code to be attached to the product to be returned is displayed on the display. 14, the code reading mode is activated, and the photographing section 12 starts photographing (step S61).

Then, when the user of the user terminal 10-2 receives the borrowed product, the user of the user terminal 10-2 uses the photographing unit 12 of the user terminal 10-2 to capture the second toward the two-dimensional code 123 that serves as identification information. As a third photographing means, when the product return means 24 recognizes the two-dimensional code 123 in the image photographed by the photographing section 12, it reads the two-dimensional code 123 and converts the two-dimensional code 123 into mount data ( Step S62).

When the product return unit 24 obtains the mount code converted from the two-dimensional code 123, the product return unit 24 displays an instruction to take a picture of the packing process of the product to be returned on the display unit 14, and the camera unit 12 takes the picture. Recording of the image into the storage unit 16 is started (step S63). Note that even if the product return unit 24 displays a recording start button on the display unit 14 and starts recording the captured image after the operation unit 13 recognizes that the recording start button has been pressed, good. Then, the user of the user terminal 10-2 performs the work of packing the product while pointing the photographing unit 12 of the user terminal 10-2 at the product to be packed. In addition, when photographing, it is preferable to first record the process from photographing the product to packaging the product in a box and pasting the label 121 on the box so that the condition of the product to be returned can be seen.

A user who returns a product peels off the label 121 from the label mount 120, places the product to be returned in a box serving as a packaging material, and attaches the label 121 to the box. At that time, the box may contain cushioning material along with the loaned product. Note that the method of attaching the label 121 to the box may be the same as the method of attaching the label 111 to the box containing the product when shipping the product to be rented as described above.

In this way, after the photographing unit 12 of the user terminal 10-2 photographs the work of packaging the product and pasting the label 121 on the box, the user operates the operation unit 13 to display the display unit 14 of the user terminal 10-2. When the shooting end button displayed in is pressed (step S64), the product return means 24 receives the mount code converted from the two-dimensional code read in step S63 and the mount code that was shot and recorded in step S63. The return processing information including the returned return processing image file is transmitted from the user terminal 10-2 to the rental platform server 30 via the network 40 using the communication unit 11 (step S65). At this time, the product return means 24 includes the user ID of the user of the user terminal 10-2, the product ID and rental ID transmitted from the rental platform server 30 and corresponding to the product specified in step S53 in the return processing information. , is transmitted from the user terminal 10-2 to the rental platform server 30 via the network 40. Note that the properties of the recorded image file include the shooting date and time. Further, the recording file recorded in the storage unit 16 is temporarily stored in the user terminal 10-1 at the time of recording, and may be deleted after being sent to the rental platform server 30. Furthermore, instead of pressing the end photography button displayed on the display unit 14, the method of ending photography is to use the photography unit 12 to photograph the two-dimensional code 123 of the label 121 affixed to the box containing the product. The photographing may be completed by the product rental means 22 of the rental application acquiring the mount code converted from the recognized two-dimensional code 123.

The product return process, which includes reading the two-dimensional code 123 by the imaging unit 12, recording the product packaging work, and transmitting it to the rental platform server 30, is performed by the rental application, which is an application program installed on the user terminal 10-2. Since this process is executed in series, the recorded images cannot be edited. Therefore, it is possible to prevent the mount code of the read two-dimensional code and the recorded return processing image from being subsequently processed and forged.

When the return processing information transmitted from the user terminal 10-2 is received by the communication unit 31 of the rental platform server 30 (step S66), the return processing management means 36a of the rental platform server 30 becomes the third registration means. Then, as shown in FIG. 7, the mount code, the return processing image file, the user ID, and the lending ID included in the received return processing information are associated with each other and stored in the storage unit 32. is registered in the evidence database (step S67). In addition, the return processing management means 36a informs the rental product database that the product has been returned (is being returned) for the product stored in the rental product database of the storage unit 32 corresponding to the product ID included in the received shipping processing information. Register. Note that the return processing management means 36a registers the rental ID in association with the mount code and user ID (mounter owner user) included in the received shipping processing information in the mount code database of the storage unit 32. Good too.

The product packed as described above is then transported by a transport company to the user who is the lending source.

Next, a description will be given of the receiving process when receiving the returned product as described above.

FIG. 18 is a flowchart for explaining the process of receiving a returned product using the confirmation support system shown in FIGS. 1 to 3. In the following description, a case will be exemplified in which the user of the user terminal 10-1 receives a returned product.

When the user who lent the product receives the packaging containing the returned product, the rental application program is installed in the storage unit 16 by the user's operation on the operation unit 13 of the user terminal 10-1. The application is started (step S71), executed by the control unit 17, and a screen of the rental application is displayed on the display unit 14. Then, when the return receipt process for the returned product is designated from the menu of the rental application by the user's operation on the operation unit 13 (step S72), the return receipt process for the returned product is performed by the returned product receiving means 25. The process is started, and a return receipt process screen for performing the return receipt process of the returned product is displayed on the display unit 14. This screen displays an instruction to read the two-dimensional barcode on the label affixed to the packaging material used to package the product.

Further, when the product receiving process is designated from the menu of the rental application, the code reading mode is activated by the returned product receiving means 25, and the photographing unit 12 starts photographing (step S73).

Then, the user of the user terminal 10-1 points the photographing unit 12 of the user terminal 10-1 at the two-dimensional code 123 displayed on the label 121 attached to the packaging material used to package the received product. As a fourth photographing means, when the returned product receiving means 25 recognizes the two-dimensional code in the image photographed by the photographing section 12, it reads the two-dimensional code 113 and converts the two-dimensional code into a mount code (step S74). Here, as described above, the label 121 is affixed in such a way that the two-dimensional code 123 is destroyed when the box containing the product is opened, so if the box is opened during transportation of the product. In this case, the two-dimensional code 123 cannot be read, and it is thereby possible to detect that the box has been opened during transportation of the product.

When the return product receiving means 25 obtains the mount code converted from the two-dimensional code, it displays an instruction on the display section 14 to photograph the process of unpacking the product from the packaging material, and the photographing section 12 Recording of the photographed image in the storage unit 16 is started (step S75). Note that even if the product receiving means 23 displays a recording start button on the display unit 14 and starts recording the photographed image after the operation unit 13 recognizes that the recording start button has been pressed, good. Further, the returned product receiving means 25 sends information identifying the product (such as a rental ID or product ID) to the rental platform server 30 based on the mount code converted from the two-dimensional code and the user ID of the user terminal 10-1. The mount code is stored in the storage unit 16 in association with information for specifying the specified product (rental ID, product ID, etc.) for future management. Note that the product name may be displayed on the display unit 14 (obtained from the rental platform server 30 or read from the storage unit 16 if already obtained) to indicate the specified product. In this case, for example, the information registration/search means 34 of the rental platform server 30 reads a rental ID that matches the received mount code and user ID from the evidence database (or mount code database), and reads out a rental ID that matches the received mount code and user ID. The product ID is read out, and the product name corresponding to the product ID is read out from the rental product database, and the requested information is sent back to the user terminal 10-1, which has made the request, using the communication unit 31. Further, the information registration/search means 34 of the rental platform server 30 determines that the combination of the rental ID read based on the mount code received from the user terminal 10-2 and the user ID received from the user terminal 10-2 is It may be determined whether the combination of the lending ID recorded in the period information and the user ID of the user who borrowed the product is the same, and whether the product has been delivered to the legitimate user who borrowed the product.

Thereafter, the user of the user terminal 10-1 unpacks the packaging material and takes out the product while pointing the camera 12 at the packaging material to be unpacked and taking a picture. In particular, it is preferable to tear open the box label 121, take out the returned product from the box, and take pictures until the condition of the product is known.

In this way, after the work of unpacking the packaging materials and taking out the product is photographed by the photographing unit 12 of the user terminal 10-1, the display unit 14 of the user terminal 10-1 is photographed by the user's operation on the operation unit 13. When the photographing end button displayed in is pressed (step S76), the returned product receiving means 25 uses the mount code converted from the two-dimensional code read in step S74 and the photographed and recorded image in step S75. The return receipt processing information including the returned return receipt image file is transmitted from the user terminal 10-1 to the rental platform server 30 via the network 40 using the communication unit 11 (step S77). At this time, the returned product receiving means 25 also returns the user ID of the user of the user terminal 10-1, the product ID (identified based on the mount code and the user ID of the user terminal 10-2), and the rental ID. It is included in the reception processing information and transmitted from the user terminal 10-1 to the rental platform server 30 via the network 40. Note that the properties of the recorded image file include the shooting date and time. Further, the recording file recorded in the storage unit 16 is temporarily stored in the user terminal 10-1 at the time of recording, and may be deleted after being sent to the rental platform server 30.

The return receiving process, which includes reading the two-dimensional code 123 by the photographing unit 12, photographing the unpacking process, and transmitting it to the rental platform server 30, is performed in a series by the rental application, which is an application program installed on the user terminal 10-1. Since this process is executed, the captured image cannot be edited. Therefore, it is possible to prevent the read two-dimensional code or the photographed returned product receipt image from being later processed and forged.

When the return receipt processing information transmitted from the user terminal 10-1 is received by the communication unit 31 of the rental platform server 30 (step S78), the return receipt processing management means 36b of the rental platform server 30 registers the fourth registration information. As shown in FIG. 7, the mount code, return receipt image file, user ID, and rental ID included in the received return receipt processing information are stored on the date and time when the return receipt processing information is received. The information is registered in the evidence database of the storage unit 32 in association with each other (step S79). In addition, the return receipt processing management means 36b determines whether the returned product has been received by the rental source user for the product stored in the rental product database of the storage unit 32 corresponding to the product ID included in the received return receipt processing information. (Waiting) is registered in the rental product database.

As described above, in this embodiment, when a product is lent or borrowed, the packaging and unpacking process is performed each time the product is shipped, received, returned, or returned. The work is photographed, and a code is attached to the packaging material of the product to identify the loaner, or the attached code is read, and these are correlated and registered in an evidence database, so that the loaned product is not damaged. In this case, it is possible to assist in identifying who caused the damage to the product among the party who lent the product, the person who transported the product, and the party who received the product.

For example, when the user terminal 10-2 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and A video of the packaging (shipping processing image file) and an unpacking image (product receiving image file) of the product being rented out is registered in , and the product is undamaged at the time of the packing video, and the product is unpacked. If the product is found to be damaged at the time, it can be inferred that the company that transported the product may have damaged the product.

Furthermore, when the user terminal 10-2 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and The packing video (shipping processing image file) and unpacking image (product receiving image file) of the product borrowed and rented are registered, and the product is undamaged at the time of the packing and unpacking videos. If so, it can be inferred that the user who borrowed the product may have damaged the product.

Furthermore, when the user terminal 10-2 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and If a video of the product being rented out (shipping process image file) and an unpacking image (product receiving image file) are registered in , and the product was already damaged at the time of the packing video, the product It can be inferred that the user who lent the product may have damaged the product.

Furthermore, when the user terminal 10-2 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and checks the evidence database. There is no video of the packaging (shipping processing image file) of the product being lent or borrowed, but an image of the product being unpacked (the product receiving image file) is registered, and the product was damaged during the unpacking video. In this case, it can be inferred that the user who lent the product may have damaged the product. Although it is possible that the shipping company damaged the product in this way, if the video is not registered in the evidence database, it will be considered that the product may have been damaged, so the user must register the video. It becomes like this. However, if the two-dimensional code 113 displayed on the label 111 is destroyed and cannot be read when receiving the product or returning the product, and the video cannot be registered, it may depend on whether other videos have been registered or the condition of the product in the video content. to decide.

Furthermore, when the user terminal 10-2 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and If the packaging video (shipping process image file) of the product being rented and borrowed is registered, but the unpacking image (product receiving image file) is not registered, the product is not damaged at the time of the packing video. If so, it can be inferred that the user who borrowed the product may have damaged the product.

In addition, when the user terminal 10-1 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and A video of the packaging (shipping process image file, return process image file) and unpacking image (product receiving image file, returned product receiving image file) for lending and borrowing the item is registered, and the side that borrowed the item The product is not damaged when the user packs it (return processing image file), but the product is damaged when the user who lent the product unpacks it (return product receipt image file) If so, it can be inferred that the company that transported the product may have damaged the product.

In addition, when the user terminal 10-1 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and A video of the packaging (shipping process image file, return process image file) and unpacking image (product receiving image file, returned product receiving image file) for lending and borrowing the product is registered, and the packaging video and If the product was not damaged when the product was unpacked in the video, it can be inferred that the user who lent the product may have damaged the product after returning it.

In addition, when the user terminal 10-1 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and A video of the packaging (shipping process image file, return process image file) and unpacking image (product receiving image file, returned product receiving image file) for lending and borrowing the item is registered, and the side that borrowed the item The product is undamaged when the user unpacks it (product receipt image file), and the product is damaged when the user who borrowed the product packs it (return processing image file). , If the product was damaged when the user who lent the product unpacked the product (image file of receiving the returned product), there is a possibility that the user who borrowed the product damaged the product. It can be assumed that.

In addition, when the user terminal 10-1 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and There is no video (return processing image file) of the product being packed by the user who borrowed the product when the product was lent out, and an image of the product being unpacked by the user who lent the product (receipt image file of the returned product). is registered and the product is damaged when the user who lent the product unpacks it (image file of receiving the returned product). It can be inferred that there is a possibility that Although it is possible that the shipping company damaged the product in this way, if the video is not registered in the evidence database, it will be considered that the product may have been damaged, so the user must register the video. It becomes like this. However, if the two-dimensional code 113 displayed on the label 111 is destroyed and cannot be read when receiving the product or returning the product, and the video cannot be registered, it may depend on whether other videos have been registered or the condition of the product in the video content. to decide.

In addition, when the user terminal 10-1 on the side that rented the product reports that the received product is damaged, the rental platform server 30 checks the video registered in the evidence database, and A video of the item being packed by the user who borrowed the item (return processing image file) is registered in , and an image of the user unpacking the item by the user who lent the item (receiving image file of the returned item) is registered. If it is not registered, it can be inferred that the user who lent the product may have damaged the product.

In addition, in the case of a report that the received product is damaged, the rental platform server 30 side will check whether there is a difference in the packaging condition in the packing video and unpacking video, or if there are any labels or tapes attached. It is also conceivable to use AI or the like to compare images and determine differences in a certain position or method of attachment.

Note that when shipping lent or borrowed products, you are not limited to placing the product directly in a box as described above, but you may also use packing materials such as bags, or wrapping the product in a paper or other band and sealing it. The packaging material such as the bag and the wrapping may be stored in the box. In that case, a label as shown in FIG. 11 may be attached to a packaging material such as a bag or a band, or may be printed on a packaging material such as a bag or a band.

Further, as described above, the code attached to the product to be lent or borrowed is not limited to the code that the user who lends the product obtains in advance from the business operator who operates the service using the confirmation support system of this embodiment. For example, it may be issued when the consent process in step S13 is performed and printed out on the user terminals 10-1 to 10-n. In that case, instead of using the label form, the user may glue it on the back side when using it, and the user terminals 10-1 to 10-n can only print out one mount in response to the approval process in step S13. If the mount becomes unusable, another code will be issued and the mount will be printed out again. Additionally, if the user who borrows the item loses the mount, the user who lent the item will complete the reissuance procedure and send it back. The rental period will be extended accordingly and an extension fee will be charged. Furthermore, in order to prevent copying, it is preferable that the mount on which the code is printed out be made of special, dedicated paper or provided by a vendor operating a service based on the confirmation support system.

Furthermore, in the embodiment described above, since the user who rents the product peels off the label 121 from the mount that is housed in the box together with the lent product, the user who rents the product If you lose the item, you must request the user who lent the item to reissue the item, but the user who lent the item must have the label mount with the code for lending the item, and the user who lent the item. If the user who rents the item has a label mount showing the code for returning the item, if the mount is provided to the user separately from a company that operates a service based on the confirmation support system, such a request may not be accepted. There is no need to do so, and there is no need to incur any extension fees. In that case, in the mount code database of the rental platform server 30, after steps S26 and S66, the received mount code and the rental ID are stored in association with each other, so that the mount code and the rental ID can be used when renting out the product. code (code converted from the two-dimensional code 113 printed on the label mount when renting the product) and mount code (the two-dimensional code 123 printed on the label mount when returning the product) when returning the product. (converted code).

In addition, the labels affixed to the boxes in which the borrowed products are stored, and the items stored in the boxes with the products, do not display two-dimensional codes, but each label has a unique image or access destination. The URL may be displayed. In that case, the images and URLs are managed on the rental platform 30 side so that lending and borrowing can be specified. In addition, each label has a unique shape to some degree (for example, the circumference is jagged or bumpy, and the arrangement of the unevenness is different for each label. Each label has holes in different places, etc.) Good too.

As mentioned above, the present invention is applicable not only to cases in which goods are lent or borrowed between individuals, but also in the case of a service for transporting goods. It can help identify who damaged the product, the person who transported the product and the person who received the product.

Further, the method performed by the confirmation support system of the present invention may be applied to a program to be executed by a computer. Further, the program can be stored in a storage medium, and can also be provided externally via a network.

10-1 to 10-n User terminal 11, 31 Communication section 12 Photography section 13 Operation section 14 Display section 15 Audio input/output section 16, 32 Storage section 17, 33 Control section 21 Product registration/search means 22 Product rental means 23 Product Receiving means 24 Product return means 25 Return product receiving means 30 Rental platform server 34 Information registration/search means 35 Rental processing management means 35a Shipping processing management means 35b Receiving processing management means 36 Return processing management means 36a Return processing management means 36b Return receiving processing Management means 40 Network 110, 120 Label mount 111, 121 Label 112, 122 Perforation 113, 123 Two-dimensional code 114, 115, 124, 125 Explanation information 210, 220, 230 Box 211a, 211b, 221, 231 Lid 212, 222 , 232 storage section 213 tape 221a, 232a flap section 221b zipper section 231a insertion piece 232b insertion hole

Claims (7)

a first photographing means that reads first identification information attached to the packaging material in which the product is packed when the product is shipped, and starts recording the packing work of the product;
first registration means for registering the first identification information read by the first photographing means and the recorded image of the product packaging work in a database in association with each other;
a second photographing means that reads the first identification information attached to the packaging material in which the product is packed when receiving the shipped product, and starts recording the unpacking operation of the product;
A confirmation support system comprising: a second registration means for registering the first identification information read by the second photographing means and a recorded image of unpacking the product in a database in association with each other. The confirmation support system according to claim 1,
The first registration means registers a lending ID that identifies lending and borrowing of the product in the database together with an image of the packing work of the product;
The second registration means is a confirmation support system that registers a lending ID that identifies lending and borrowing of the product in the database together with an image of the unpacking of the product. In the confirmation support system according to claim 1 or claim 2,
The first identification information is displayed on a paper medium,
The paper medium is attached to the packaging material in which the product was packed so as to be broken when the packaging material is unpacked. The confirmation support system according to any one of claims 1 to 3,
When returning the received product, a third photographing means reads second identification information attached to the packaging material in which the product to be returned is packed, and starts recording the packing work for the product to be returned;
a third registration means for registering the second identification information read by the third photographing means and a recorded image of the packaging work of the product to be returned in a database in association with each other;
Upon receipt of the returned product, the second identification information attached to the packaging material in which the returned product was packed is read, and the second identification information is started to record the unpacking process of the returned product. 4 photography means,
and a fourth registration means for registering the second identification information read by the fourth photographing means and a recorded image of the unpacking operation of the returned product in a database in association with each other. Confirmation support system. The confirmation support system according to claim 4,
The third registration means registers a lending ID that identifies lending and borrowing of the product in the database together with an image of the packing work of the product to be returned;
The fourth registration means is a verification support system that registers a lending ID for specifying lending/borrowing of the product in the database together with an image of unpacking of the returned product. The confirmation support system according to any one of claims 1 to 5,
a first user terminal comprising the first photographing means;
a second user terminal comprising the second photographing means;
a server device comprising a first registration means and a second registration means;
The first photographing means transmits the first identification information and an image of the product packaging work to the server device upon completion of recording of the product packaging work, and transmits the first identification information and an image of the product packaging work to the server device. performing a series of reading and transmission of the first identification information and an image of the packaging work of the product;
The second photographing means transmits the first identification information and an image of the product unpacking operation to the server device upon completion of recording the product unpacking operation, and transmits the first identification information and an image of the product unpacking operation to the server device. A confirmation support system that sequentially executes reading of information and transmission of the first identification information and an image of unpacking of the product. When the first imaging unit reads the first identification information attached to the packaging material in which the product to be shipped is packed, the image taken by the first imaging unit is used as the first image of the product's packaging work. a first photographing process that starts recording in the first storage unit;
a first registration process of registering the first identification information read in the first photographing process and the recorded image of the product packaging work in a database in association with each other;
When the second photographing unit reads the first identification information attached to the packaging material in which the shipped and received product is packed, the second photographing unit reads the image of the product. a second photographing process that starts recording in a second storage unit as an image of the unpacking work;
A confirmation support method comprising: a second registration process of registering the first identification information read in the second photographing process and a recorded image of the product unpacking operation in a database in association with each other.

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