JP7253090B1 - Message providing system, message providing method and message providing program - Google Patents

Abstract

A message providing system, a message providing method, and a message providing program capable of providing a message according to a user's usage situation are provided. A service used by a user includes usage status information relating to the usage status of the service by the user, and priority item information relating to the priority item given priority by the user among a plurality of items included in the price plan of the service. With reference to a user information acquisition unit that acquires user information from a user terminal of a user and a plan storage unit that stores a plurality of price plans for at least one service, one of the plurality of price plans is selected based on the user information. A message providing system comprising: a plan extraction unit for extracting at least one price plan; and a message providing unit for providing user information and a message corresponding to the at least one price plan to a user terminal. [Selection drawing] Fig. 1

Description

The present invention relates to a message providing system, a message providing method, and a message providing program.

Conventionally, there is known a system that proposes the cheapest plan to a user based on information acquired from the user.

For example, in the system described in Patent Literature 1, the user selects the cheapest plan with the lowest usage fee calculated according to the user's usage record among usage fees of a plurality of rate plans that the user can select. to notify.

JP 2008-211437 A

However, in the system described in Patent Document 1, the user is only notified of the cheapest plan. is not provided.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide a message providing system, a message providing method, and a message providing program capable of providing a message according to a user's usage status.

A message providing system according to an aspect of the present invention includes, in a service used by a user, usage status information relating to the usage status of the service by the user, and priority items that the user prefers among a plurality of items included in the fee plan of the service. Based on the user information, with reference to a user information acquisition unit that acquires user information including priority item information about and from the user terminal of the user, and a plan storage unit that stores a plurality of price plans for at least one service and a plan extraction unit for extracting at least one price plan from among a plurality of price plans, and a message providing unit for providing user information and a message corresponding to at least one price plan to a user terminal.

In a message providing method according to an aspect of the present invention, a computer, in a service used by a user, provides usage status information relating to the usage status of the service by the user, and gives priority to the user among a plurality of items included in the price plan of the service. and user information including priority item information about the priority item to be used from the user's user terminal, referring to the plan storage unit that stores a plurality of price plans for at least one service, based on the user information, At least one price plan is extracted from a plurality of price plans, and user information and a message corresponding to at least one price plan are provided to the user terminal.

A message providing program according to an aspect of the present invention provides, in a service used by a user, a computer with usage status information relating to the usage status of the service by the user, and the user's priority among a plurality of items included in the price plan of the service. With reference to a user information acquisition unit that acquires user information including priority item information related to priority items to be used from the user terminal of the user, and a plan storage unit that stores a plurality of fee plans for at least one service, the user a plan extraction unit for extracting at least one price plan from a plurality of price plans based on the information; and a message providing unit for providing user information and a message corresponding to at least one price plan to the user terminal. make it happen.

In the present invention, the term "unit" does not simply mean physical means, but also includes the case where the functions of the "unit" are implemented by software. In addition, even if the function of one "section" or device is realized by two or more physical means or devices, the functions of two or more "sections" or devices are realized by one physical means or device. may

According to the present invention, it is possible to provide a message providing system, a message providing method, and a message providing program capable of providing a message according to the user's usage status.

It is a figure which shows the structure of the message provision system 100 which is one Embodiment of this invention. FIG. 10 is a diagram showing an example of a screen displayed on the user terminal 200 when a user provides user information; FIG. 4 is a diagram showing an example of information stored in a user information storage unit 112; FIG. 4 is a diagram showing an example of information stored in a plan storage unit 121; FIG. 4 is a diagram showing an example of information stored in a message storage unit 131; FIG. FIG. 10 is a diagram showing an example of a method of classifying user usage situations into six patterns; 6 is a flow chart showing an example of a method for classifying user usage situations into six patterns; 3 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the message providing unit 132; FIG. FIG. 10 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the extraction plan information provision unit 142; FIG. FIG. 10 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the extraction plan information provision unit 142; FIG. 4 is a flowchart showing an example of processing in the message providing system 100; 2 is a diagram showing an example of the hardware configuration of computer 1100. FIG.

Preferred embodiments of the present invention will be described with reference to the accompanying drawings. FIG. 1 is a diagram showing the configuration of a message providing system 100 that is one embodiment of the present invention. The message providing system 100 is a system that is communicably connected to a user terminal 200 via a network such as the Internet.

The message providing system 100 is a system that evaluates rate plans for services used by users based on user information acquired from users. For example, the message providing system 100 proposes to the user to continue the current rate plan, prompts the user to switch to another rate plan, or selects a rate plan, depending on the usage status of the service the user is using. It is possible to provide a message that evaluates the user's knowledge and ability to do so. Here, the usage status may be the usage status of the price plan that the user intends to use in the future.

Specifically, the message providing system 100 extracts at least one rate plan based on user information including information on service usage by the user and information on priority items in plan evaluation, and extracts the user information and the extraction. providing a message to the user terminal corresponding to at least one tariff plan to be offered. Details of the message providing system 100 will be described later.

Note that the provider that provides the service corresponding to the usage status of the user and the provider that provides the service corresponding to the message according to the usage status of the user may be the same provider. , or may be a different provider. In other words, the message providing system 100 can provide a message that prompts the user to switch to a billing plan provided by a provider other than the provider that provides the service corresponding to the usage status of the user.

In the following description, as a preferred embodiment of the present invention, the service used by the user is a service that enables an information terminal (for example, a smartphone) to communicate, and the message providing system 100 uses the communication fee plan ( For example, a case of evaluating a communication charge plan for an information terminal will be described.

The user terminal 200 is a computer used by a user, such as a smart phone, tablet terminal, or personal computer. Although only one user terminal 200 is shown in FIG. 1, a plurality of user terminals 200 may be provided. In this case, multiple user terminals 200 may correspond to multiple users.

A user can provide the message providing system 100 with user information necessary for processing of the message providing system 100 through the user terminal 200 . Also, the user can receive the processing result of the message providing system 100 through the user terminal 200 .

Next, details of the message providing system 100 will be described. The message providing system 100 includes a user information acquisition unit 111, a user information storage unit 112, a plan storage unit 121, a plan extraction unit 122, a message storage unit 131, a message provision unit 132, an extraction plan information generation unit 141, and an extraction plan information provision unit. 142 and a notification unit 151 . A computer that configures the message providing system 100 includes a processor and a storage area. Each unit shown in FIG. 1 can be implemented by using a storage area or by causing a processor to execute a program stored in the storage area, for example.

The user information acquisition unit 111 acquires user information including usage status information about the usage status of the service by the user and priority item information about the priority item given priority by the user among a plurality of items included in the charge plan of the service, Acquired from the user terminal 200 and stored in the user information storage unit 112 .

Here, the usage information is information about the usage of the service by the user. The usage status may be the status of the price plan that the user is currently using, or the status of the price plan that the user is going to use in the future (that is, is currently under consideration). The usage status information includes, for example, contract partner information indicating the contract partner of the billing plan used by the user, payment charge information indicating the payment charge paid by the user when using the service, and usage capacity related to the communication volume used by the user. Contains information. In addition, the amount of communication is, for example, the amount of data communication used in the communication rate plan to which the user subscribes.

The contracted party information may be, for example, information indicating the name of the contracted business operator, or may be information showing a group when the contracted business operators are grouped under a predetermined condition. Here, the predetermined condition may be, for example, a condition regarding whether the contracted business operator is a major business operator, or whether it is an MNO (Mobile Network Operator) or an MVNO (Mobile Virtual Network Operator). That is, the information indicating the group may be, for example, "major carrier", "major carrier low price plan", "major carrier sub-brand", and "MVNO".

The payment fee information may be, for example, the monthly fees paid by the user. Note that the payment charge information may be part of the monthly charge paid by the user (for example, the charge excluding the call charge). The payment charge information may be the charge actually paid by the user each month, or may be an approximate value or an average value of the charge actually paid by the user each month. That is, the payment fee information may be information indicating the level of fees actually paid by the user each month.

The usage capacity information may be information indicating the amount of communication used by the user, or may be information indicating the usage frequency or method of use by the user corresponding to a predetermined amount of communication. Here, the information indicating the usage frequency and the usage method of the user may be, for example, "frequently watching moving pictures" or "mostly used for e-mail". That is, the message providing system 100, for example, stores in advance the correspondence between the frequency of use, the method of use, and the amount of communication. As for the correspondence relationship, for example, the communication amount of "3 GB" is associated with the usage method of "mostly used by e-mail". Then, the message providing system 100 sets the communication volume used by the user to "3 GB" based on the corresponding relationship and the information indicating the usage method "mostly used by email" acquired from the user, and performs the following processing. may

The usage capacity information may be information related to the amount of communication actually used by the user (for example, the amount of communication used in the previous month), or the amount of communication that the user intends to use (for example, the amount of communication to be used in the future). It may be information related to traffic volume according to usage frequency).

The priority item information is information relating to a priority item given priority by the user among a plurality of items included in the charge plan of the service. A priority item is an item that is preferentially considered in plan extraction processing by the plan extraction unit 122, which will be described later.

Specifically, the plurality of items included in the service rate plan include, for example, "rate" and "communication quality." That is, when the priority item is "fee" and "fee" is a priority item that takes precedence over "communication quality", the plan extraction unit 122 preferentially considers "fee". Extract the cheapest rate plan. In addition, when the priority item is "communication quality" and "communication quality" is a priority item that takes precedence over "charge", the plan extraction unit 122 preferentially considers "communication quality", for example , extracts the cheapest rate plan from among a plurality of rate plans with a predetermined communication quality.

Here, the communication quality is information corresponding to the quality of communication status, and includes, for example, information indicating ease of connection to a network and communication speed. Communication quality can be evaluated, for example, by measuring communication speed.

In addition to the usage information and priority item information, the user information may include contact information indicating the user's contact information, and may include other information.

Also, the user information acquisition unit 111 may acquire user information corresponding to a plurality of usage situations (for example, a plurality of lines). In this case, the user information acquisition unit 111 may acquire a plurality of pieces of user information corresponding to the same user, or may acquire a plurality of pieces of user information corresponding to different users (for example, family members).

The user information acquisition unit 111 can acquire, as user information, information provided by the user according to a screen displayed on the user terminal 200, for example.

FIG. 2 is a diagram showing an example of a screen displayed on the user terminal 200 when the user provides user information. A user provides user information by, for example, inputting characters or selecting a predetermined area.

The screen shown in FIG. 2 includes an area 201 for providing contractor information, an area 202 for providing payment charge information, an area 203 for providing usage capacity information, and an area 204 for providing priority item information. , and an area 205 for providing information indicating that the provision of the user information is finished and the user wishes to continue processing.

The user may provide user information by entering characters in each area, or may provide user information by selecting a predetermined option. That is, for example, as in areas 201 and 204, a corresponding option may be selected from a plurality of displayed options to provide user information, and as in areas 202 and 203, a predetermined User information may be provided by filling in fields. When a corresponding option is selected from a plurality of displayed options, the selected option is highlighted (for example, highlighted by being surrounded by a thick frame, such as areas 201 and 204). good too.

The example of the screen shown in FIG. 2 is an example of the screen displayed on the user terminal 200 when the user provides user information, and the interface for receiving the user information provided by the user is not limited to this.

FIG. 3 is a diagram showing an example of information stored in the user information storage unit 112. As shown in FIG. Information stored in the user information storage unit 112 includes, for example, a user ID, usage information, and priority item information, and the usage information includes, for example, contractor information, payment charge information, and usage capacity information. A user ID is user identification information that identifies a user who uses the message providing system 100 .

Note that the user information storage unit 112 may store priority item information regarding a plurality of priority items. In this case, the user information storage unit 112 may store priority item information related to a plurality of priority items in association with the priority order.

The message providing system 100 stores information on a plurality of price plans for at least one service in the plan storage section 121 . FIG. 4 is a diagram showing an example of information stored in the plan storage unit 121. As shown in FIG. Information stored in the plan storage unit 121 includes, for example, a plan ID, business operator information, fee information, and communication quality information.

A plan ID is information for identifying a price plan stored in the plan storage unit 121 . The business operator information is information indicating the business operator that is the contract destination of the price plan.

The charge information is information about the charge of the charge plan. The charge information may be information that calculates a charge according to the amount of communication, and includes, for example, information indicating a basic charge and information indicating a usage charge and an optional charge. The fee information may also include information on discounts (for example, family discounts) when contracting multiple lines.

The communication quality information is information indicating the communication quality in the charge plan, and may be, for example, information indicating the grade corresponding to the communication quality. Also, the communication quality information may be information associated with the business operator information. That is, for example, when the business indicated by the business information is an MVNO, communication quality information indicating predetermined communication quality (for example, low communication quality) may be associated.

The plan storage unit 121 may be set by a system administrator of the message providing system 100, for example. Also, the plan storage unit 121 may be set again when, for example, a new rate plan is added or an existing rate plan is revised and updated.

The plan extraction unit 122 refers to the plan storage unit 121 and extracts at least one price plan from among the plurality of price plans based on the user information.

The plan extracting unit 122 can extract at least one billing plan, for example, based on the usage capacity information included in the user information.

Specifically, first, the plan extraction unit 122 selects a plurality of charge plans stored in the plan storage unit 121 based on usage capacity information included in the user information and charge information stored in the plan storage unit 121, for example. For each of the above, a fee corresponding to the amount of communication indicated by the usage capacity information is calculated. Then, the plan extraction unit 122 extracts a predetermined number (for example, three) of rate plans in descending order of the rate based on the respective rates of the plurality of rate plans. As a result, the plan extracting unit 122 can extract the lowest charge plan.

In other words, for example, when the user sets the "price", that is, giving priority to cheapness, the plan extraction unit 122 extracts from all the price plans stored in the plan storage unit 121, Price plans can be extracted in descending order of charges according to the amount of communication indicated by the usage capacity information.

Also, the plan extraction unit 122 can extract at least one rate plan, for example, based on the priority item information included in the user information. In this case, the plan extraction unit 122, for example, refers to the plan storage unit 121 associated with information (eg, "communication quality information") corresponding to priority item information (eg, "communication quality"), At least one of a predetermined number of at least one rate plan that satisfies the condition corresponding to the priority item information (for example, "communication quality is grade 3 or higher"), in descending order of the rate according to the communication volume indicated by the usage capacity information. One rate plan can be extracted.

Specifically, when "communication quality" that takes precedence over "fee" is set in the priority item information, for example, at least One price plan is extracted from among the plurality of price plans stored in the plan storage unit 121. - 特許庁Subsequently, for each of the extracted at least one rate plan that satisfies the condition, a charge corresponding to the amount of communication indicated by the usage capacity information is calculated. Then, the plan extraction unit 122 extracts a predetermined number (for example, three) of rate plans in descending order of the rate based on the respective rates of the plurality of rate plans. As a result, the plan extracting unit 122 can extract the cheapest rate plan from among the rate plans that satisfy the conditions corresponding to the priority items.

In other words, for example, when the user sets to give priority to "communication quality" (for example, speed of communication speed), the plan extraction unit 122 stores in the plan storage unit 121 To extract rate plans in descending order of charge according to the amount of communication indicated by usage capacity information from among all rate plans excluding rate plans for which the provider of the rate plan is an MVNO. can be done.

Further, when the user information acquisition unit 111 acquires user information corresponding to a plurality of usage situations from the user, the plan extraction unit 122 extracts a rate plan for each usage situation included in the plurality of usage situations. Often, multiple usage scenarios can also be evaluated across multiple usage scenarios to extract rate plans. That is, the plan extraction unit 122, for example, based on the charge information stored in the plan storage unit 121, takes into consideration discounts (for example, family discounts) when contracting multiple lines, Price plans can be extracted in descending order of price according to quantity.

The message providing system 100 stores, in the message storage unit 131, a message corresponding to at least one price plan extracted by the user information and plan extracting unit 122, which is provided to the user terminal 200 by the message providing unit 132, which will be described later. . FIG. 5 is a diagram showing an example of information stored in the message storage unit 131. As shown in FIG. Information stored in the message storage unit 131 includes, for example, a message ID, message content information, and pattern information.

A message ID is message identification information that identifies a message provided to the user terminal 200 . Pattern information is information that indicates a pattern when a message is provided. Details of the pattern information will be described later.

The message content information is information indicating the content of the message. The message content information may be, for example, a message that evaluates the usage of the user and urges the user to switch tariff plans (e.g., "If you don't switch now, it's a loss!"), and the current tariff The message may be a message that suggests continuation of the plan and does not encourage switching to a billing plan (for example, "No need to switch!"). The message content information may also be a message that evaluates the user's knowledge and ability to select a rate plan (eg, "I'm a rate plan selection pro!").

In this way, the message provided by the message providing system 100 is extracted by the plan extraction unit 122 from the charge plan corresponding to the usage information (that is, for example, the charge plan currently used by the user). contains a message regarding the degree to which it is recommended to change to at least one tariff plan. That is, for example, the message "If you don't switch now, it's a loss!" is a message that recommends changing the price plan, and the message "No need to switch!" is a message that does not recommend changing the price plan. That is, the message storage unit 131 may store a plurality of messages with different degrees of recommending the user to change the billing plan.

Note that the message provided by the message providing system 100 may be a message directly recommending a change in billing plan (for example, a message "You should switch!"), or by indicating a more suitable billing plan. , the message may be a message (for example, a message "We also have a profitable plan!") that indirectly recommends the user to change the billing plan.

The message providing unit 132 provides at least one message to the user terminal 200 based on the user information and at least one billing plan extracted by the plan extracting unit 122 .

For example, the message providing unit 132 can refer to the message storage unit 131 , extract at least one message from among the plurality of messages stored in the message storage unit 131 , and provide the user terminal 200 with the extracted message. In this case, the message providing unit 132, for example, uses a predetermined method based on the user information and at least one billing plan extracted by the plan extracting unit 122 to determine the usage status of the user according to one of a plurality of predetermined patterns. classified into Then, based on the pattern information contained in the message storage unit 131, the message providing unit 132 may provide the user terminal 200 with messages corresponding to the classified patterns.

The message provider 132 can extract at least one message and provide it to the user terminal 200 based on preset conditions. For example, when the reduction amount of the charge indicated by the payment charge information, which is calculated based on the charge information of at least one extracted charge plan, satisfies a predetermined first condition, the message providing unit 132 sets the first condition. providing a first message corresponding to a condition, and if the savings satisfies a predetermined second condition different from the first condition, a second message different from the first message corresponding to the second condition; message can be provided.

In addition, the message providing unit 132 selects communication quality corresponding to the contracted party information corresponding to the operator information of at least one rate plan extracted based on the condition regarding the communication quality according to the operator providing the service. A message can be provided recommending a change to at least one tariff plan extracted if it is determined to be of high quality relative to quality.

In addition, the message providing unit 132 determines that the charge indicated by the payment charge information is equal to or less than the charge calculated based on the charge information of at least one extracted charge plan, and the business of at least one extracted charge plan When it is determined that the communication quality corresponding to the subscriber information is not high quality compared to the communication quality corresponding to the subscriber information, it is possible to provide a message not recommending a change to at least one price plan extracted. .

Hereinafter, referring to FIGS. 6A and 6B, specifically, the processing by which the message providing unit 132 extracts a corresponding message based on the user information and at least one billing plan extracted by the plan extracting unit 122 will be described. ,explain. For example, based on the user information and at least one billing plan extracted by the plan extracting unit 122, the message providing unit 132 classifies the usage status of the user into one of six patterns and extracts the corresponding message. can be done.

FIG. 6A is a diagram showing an example of a method for classifying user usage situations into one of six patterns. In the diagram shown in FIG. 6A, each condition ID is associated with condition information and pattern information indicating the content of the condition. Here, the condition ID is condition identification information for identifying the conditions processed by the message providing unit 132 . The conditions shown in FIG. 6A are conditions indicating criteria for classifying the user's usage status into one of six patterns.

A condition corresponding to condition ID 1 is, for example, "reduction amount is 1,000 yen or more". In other words, when the reduction amount of the charge calculated based on the charge information of at least one extracted charge plan for the charge indicated by the payment charge information is 1,000 yen or more, the condition corresponding to the condition ID1 is satisfied. . In this case, the message provider 132 may provide a message corresponding to the pattern information A. FIG.

The condition corresponding to the condition ID 2 is, for example, "the reduction amount is 1 yen or more and less than 333 yen, and the communication quality of the rate plan corresponding to the usage information is low, and the communication quality of the rate plan to be extracted is low." It is expensive. That is, the reduction amount is 1 yen or more and less than 333 yen, and the communication quality corresponding to the operator information of at least one rate plan extracted is higher than the communication quality corresponding to the contracted party information. If so, the condition corresponding to condition ID2 is satisfied. In this case, the message provider 132 may provide a message corresponding to the pattern information B. FIG.

Further, the condition corresponding to condition ID6 is, for example, "the reduction amount is 0 yen or less and the condition ID4 is not satisfied". That is, the charge indicated by the payment charge information is equal to or less than the charge calculated based on the charge information of at least one extracted charge plan, and the communication corresponding to the business operator information of at least one extracted charge plan If it is determined that the quality is not higher than the communication quality corresponding to the contractor information, the condition corresponding to condition ID6 is satisfied. In this case, the message provider 132 may provide a message corresponding to the pattern information F. FIG. At this time, the message provided by the message providing unit 132 may be a message not recommending changing to at least one price plan extracted.

Note that the condition information may include conditions related to priority item information. That is, even if the conditions ID2 and ID4 can be satisfied when the priority item information is "communication quality", and the conditions ID2 and ID4 cannot be satisfied when the priority item information is "fee", good. This allows the user to be provided with a message corresponding to his/her own priority items. Also, when a plurality of condition IDs are satisfied, classification may be performed according to a predetermined priority (for example, priority is given to IDs with smaller numbers). Moreover, the conditions shown in FIG. 6A are only examples, and classification may be performed according to other conditions.

FIG. 6B is a flow chart illustrating an example method for classifying user usage into one of six patterns.

Of the six patterns, pattern A applies, for example, when the extracted price plan is a price plan that significantly reduces the price. Specifically, for example, when the charge of the extracted charge plan is lower than the payment charge indicated by the payment charge information by a predetermined first amount or more, pattern A may be applied (S601: YES). . Pattern B applies, for example, when the price plan to be extracted is a price plan that reduces the price and improves the communication quality. Specifically, for example, the communication quality information of the rate plan to be extracted is better than the communication quality corresponding to the contracted party information, and is lower than the charge indicated by the payment charge information, and corresponds to pattern A. If not, it may correspond to pattern B (S602: YES).

Pattern C applies, for example, when the extracted rate plan is a plan in which the rate is reduced to a certain degree. Specifically, for example, the charge of the extracted charge plan is lower than the charge indicated by the payment charge information by a predetermined second amount (an amount smaller than the first amount), and patterns A and B (S603: YES). Pattern D applies, for example, when the price plan to be extracted is a price plan that improves communication quality. Specifically, when the communication quality information of the price plan to be extracted is better than the communication quality corresponding to the contracted party information and does not correspond to patterns A to C, it may correspond to pattern D ( S604: YES).

Pattern E applies, for example, when the price plan to be extracted is a plan with a lower price. Specifically, for example, the charge of the extracted charge plan is lower than the charge indicated by the payment charge information by a predetermined third amount (an amount smaller than the second amount), and patterns A to D (S605: YES). Pattern F applies, for example, when the extracted rate plan is a plan in which the rate becomes higher than the current rate and the communication quality deteriorates. Specifically, for example, when the charge of the extracted charge plan is higher than the charge indicated by the payment charge information and the communication quality information is worse than the communication quality corresponding to the contracted party information, (S605: NO).

For example, based on the user information and at least one price plan extracted by the plan extraction unit 122, the message providing unit 132, if the extracted price plan is a price plan that significantly reduces the price, The usage status is classified into pattern A. The message providing unit 132 then refers to the message storage unit 131 and provides the message corresponding to pattern A to the user terminal 200 .

Also, the message providing unit 132 may classify the user's usage status into one of six patterns based on the priority item information included in the user information. Specifically, for example, when the priority item information is "communication quality", the message providing unit 132 extracts patterns (for example, patterns B and D) corresponding to messages regarding communication quality. Then, the message providing unit 132 extracts one pattern from among the patterns corresponding to the message regarding communication quality, for example, according to the difference between the charge of the extracted charge plan and the payment charge indicated by the payment charge information. You may Thereby, the message providing system 100 can provide the user terminal 200 with a message according to the priority item desired by the user.

The number and method of classification described with reference to FIGS. 6A and 6B are merely examples, and the message providing unit 132 extracts at least one message from a plurality of messages stored in the message storage unit 131. The method for doing so is not limited to this.

When the information stored in the plan storage unit 121 is set again, the plan extraction unit 122 may again extract at least one price plan among the plurality of price plans based on the user information. The information stored in the plan storage unit 121 may be set again, for example, when a new price plan is added or when an existing price plan is revised and updated. That is, the plan extraction unit 122 may extract at least one price plan from among the updated price plans or the added price plans.

The notification unit 151 notifies the user terminal 200 of at least one price plan extracted from the plurality of updated price plans or the plurality of added price plans. In this case, the plan extracting unit 122 determines that the user should be notified of at least one extracted price plan, and the notification unit 151 notifies the user of at least one corresponding price plan according to the determination by the plan extracting unit 122. The user terminal 200 may be notified. At this time, the plan extraction unit 122 may determine that the user should be notified when at least one extracted price plan is an updated price plan or an added price plan. This allows the user to be provided with a corresponding message if the updated or added tariff plan is the right plan for the user.

Note that the message providing unit 132 may provide at least one message based on the contact information acquired by the user information acquiring unit 111 . That is, the message providing unit 132 may provide at least one message to the contact indicated by the contact information. This allows the user to be provided with corresponding messages at a later date if the tariff plan is updated or added.

Based on the user information and at least one price plan extracted by the plan extraction unit 122, the extracted plan information generation unit 141 generates extracted plan information related to the at least one price plan. Here, the extracted plan information is, for example, information indicating details and characteristics of at least one rate plan extracted by the plan extraction unit 122 .

The extracted plan information is, for example, a charge corresponding to the usage status of the user (for example, a charge indicated by the payment charge information) and at least one charge plan extracted by the plan extraction unit 122, and is calculated based on the usage capacity information. and at least one fee to be charged. The extracted plan information may be, for example, a bar graph that allows the user to intuitively understand the fee currently paid and the fee to be paid when switching to the extracted price plan.

Further, the extracted plan information is calculated based on the usage information and at least one rate plan extracted by the plan extraction unit 122. When the user switches to at least one rate plan extracted by the plan extraction unit 122, It may also be information related to transfer costs required for Here, the transfer cost may include, for example, the initial cost and cancellation fee at the time of transfer. The information about the transfer cost may be information indicating the transfer cost itself, or may be information indicating a period required to recover the transfer cost.

In addition, the transfer fee is based on information presented in advance by the business operator who operates the rate plan, for example, the business operator indicated by the contracted party information included in the usage status information (i.e., the transfer source business operator), It may be information calculated corresponding to the operator indicated by the operator information included in at least one price plan extracted by the plan extraction unit 122 (that is, the transfer operator). The information presented in advance by the operator who operates the rate plan may be stored in the message providing system 100, or may be obtained by the message providing system 100 from an external information processing system as necessary. good.

Further, the extracted plan information may be information indicating an explanation explaining at least one price plan extracted by the plan extraction unit 122 . The explanatory text may be set in advance in the message providing system 100 for each price plan or each business operator, for example. For example, for each rate plan or for each business operator, the explanation should include the advantages and disadvantages of the rate plan, details for each predetermined item (for example, data volume and communication method), and the characteristics of the business operator with whom the rate plan is contracted. It may be the content shown.

The extraction plan information providing unit 142 provides the extraction plan information generated by the extraction plan information generation unit 141 to the user terminal 200 . That is, the extracted plan information generation unit 141 provides extracted plan information to the user terminal 200 based on the user information and at least one price plan extracted by the plan extraction unit 122 .

Further, the extraction plan information providing unit 142 can provide the user terminal 200 with extraction plan information that is generated again according to the user's operation through the user terminal 200 based on the operation information. Here, the operation information includes, for example, an input operation of inputting predetermined information to the user terminal 200 and a selection operation of selecting information displayed on the user terminal 200 by the user.

Specifically, for example, out of the extracted plan information provided by the extracted plan information providing unit 142, at least a charge corresponding to the usage status of the user and at least one corresponding to at least one charge plan extracted by the plan extracting unit 122 The user operates the user terminal 200 with reference to a figure showing one charge. Here, the user performs, for example, an input operation of the used capacity information and a selection operation of the priority item information among the user information.

Subsequently, the extraction plan information generation unit 141 regenerates the extraction plan information (for example, a figure indicating the charge) based on the input or selected usage capacity information or priority item information. Then, the extraction plan information providing unit 142 provides the user terminal 200 with the regenerated extraction plan information (for example, a figure indicating the fee). As a result, the user adjusts the usage capacity information and priority item information while referring to the extracted plan information (for example, graphics indicating charges), and examines the charge of at least one charge plan extracted by the plan extraction unit 122. can do.

In this case, the plan extraction unit 122 again extracts at least one rate plan based on the input or selected usage capacity information or priority item information, and the extraction plan information generation unit 141 extracts again Extracted plan information for at least one rate plan may be generated. As a result, the user can adjust the usage capacity information and priority item information, receive the price plan extraction again, and can consider an appropriate price plan from a wide range of price plans.

In addition, the extraction plan information providing unit 142 selects the price plan extracted by the plan extraction unit 122 and displayed on the user terminal 200 based on the operation information related to the user's operation through the user terminal 200. Extracted plan information regarding at least one selected tariff plan may be provided to the user terminal 200 .

Specifically, at least one charge included in a graphic indicating, for example, a charge corresponding to the usage situation and at least one charge corresponding to at least one charge plan extracted by the plan extraction unit 122. An operation is performed to select a figure corresponding to the plan or a label corresponding to the figure. Then, the extracted plan information providing unit 142 displays extracted plan information (for example, transfer costs and explanations) corresponding to the selected price plan.

Further, for example, when the extracted plan information providing unit 142 provides extracted plan information related to a plurality of price plans corresponding to a plurality of usage situations, the user selects at least one of the plurality of price plans displayed on the user terminal 200 Perform an operation to select one price plan. The extraction plan information providing unit 142 displays extraction plan information (for example, transfer costs and explanations) corresponding to the selected price plan.

FIG. 7 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the message providing unit 132. As shown in FIG.

The screen shown in FIG. 7 includes, for example, areas 701 and 702 for displaying at least one message, area 703 for displaying information about at least one price plan to be extracted, and further detailed information about at least one price plan to be extracted. It includes an area 704 that is selected by the user if he wishes to display information.

In the area for displaying at least one message, for example, like the area 701, a message may be displayed that urges the user to change trains, a message to suggest the continuation of the current rate plan, or a rate plan to be changed. A message may be displayed to evaluate the knowledge and ability of the selected user. Also, as in area 702, a message may be displayed that indicates the effect of switching (for example, reduced fees for one year).

In the area for displaying information about at least one extracted price plan, information corresponding to the operator information, charge information, and communication quality information of at least one extracted price plan is displayed, for example, like area 703. may

When area 704 is selected by the user, for example, extracted plan information may be displayed on user terminal 200, and may also be displayed on an external website (eg, a website operated by the operator of at least one tariff plan to be extracted). site).

FIG. 8 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the extraction plan information provision unit 142. As shown in FIG.

The screen shown in FIG. 8 includes, for example, an area 801 that displays a graphic indicating a charge corresponding to the usage status and at least one charge corresponding to at least one charge plan extracted by the plan extraction unit 122, It includes an area 802 for accepting input of user information, and an area 803 for selection by the user if he wishes to display more detailed information about at least one rate plan to be retrieved.

In area 801, for example, a bar graph corresponding to the label "current plan" is displayed as a charge corresponding to the usage status, and at least one charge corresponding to at least one charge plan extracted by the plan extraction unit 122 is: Bar graphs corresponding to the labels "Plan XXX", "Plan YYY" and "Plan ZZZ" are displayed.

For example, when the user performs an operation of inputting usage capacity information or an operation of selecting priority item information in the area 802, the extraction plan information providing unit 142 outputs the input and selected usage capacity information and priority item information. Based on the above, the figure indicating the charge displayed in the area 801 is updated.

Further, when the user selects a figure or label displayed in the area 801, extracted plan information of the price plan corresponding to the selected figure or label may be displayed. That is, for example, when the user selects the label "plan YYY" displayed in the area 801 or a figure (for example, bar graph) corresponding to the label "plan YYY", the extraction plan information of plan YYY is displayed on the user terminal 200. may be displayed in The extraction plan information displayed in this case may be displayed below the screen shown in FIG. 8, or may be displayed on another screen.

FIG. 9 is a diagram showing an example of a screen displayed on the user terminal 200 based on the provision by the extraction plan information provision unit 142. As shown in FIG.

The screen shown in FIG. 9 includes, for example, an area 901 for selecting a price plan corresponding to the extracted plan information to be displayed, areas 902 and 903 for displaying an explanation of the extracted price plan, and an area for switching to the extracted price plan. It includes an area 904 that displays the required transfer costs, and an area 905 that is selected by the user if he wishes to display more detailed information about the rate plan being extracted.

When the user selects one of the plurality of price plans displayed in area 901, the display of areas 902-904 may be switched according to the selected price plan. In this case, specifically, the extraction plan information generation unit 141 generates extraction plan information corresponding to the selected price plan, and the extraction plan information providing unit 142 transmits the generated extraction plan information to the user terminal 200. may provide.

The explanatory text provided by the extraction plan information providing unit 142 to the user terminal 200, for example, as shown in the area 902, describes the merits and demerits of the rate plan, and details for each predetermined item (for example, data amount and communication method). Alternatively, as shown in area 903, it may be an explanation that indicates the characteristics of the business operator to whom the rate plan is contracted.

Also, in area 904, information indicating the amount of the transfer fee (eg, "3,000 yen") and the period required to recover the transfer fee (eg, "6 months") may be displayed. .

7 to 9 are examples of screens displayed based on the provision by the message providing unit 132 and the extraction plan information providing unit 142, and the message providing unit 132 and the extraction plan information providing unit 142 The interfaces provided by are not limited to these.

Further, when the user information acquisition unit 111 acquires usage status information related to a plurality of usage statuses from the user, in FIGS. An area may be provided for selecting the corresponding usage. That is, the user can select the area and switch the displayed message and extraction plan information for each usage situation. In this case, in addition to displaying a message and extraction plan information corresponding to each usage status, a message and extraction plan information evaluated by integrating multiple usage statuses (e.g., evaluation considering family discount) are displayed. may be displayed.

FIG. 10 is a flow chart showing an example of processing in the message providing system 100. As shown in FIG.

First, the user information acquisition unit 111 acquires user information including usage status information and priority item information from the user terminal 200 (S1001). The plan extraction unit 122 extracts at least one price plan from the plurality of price plans stored in the plan storage unit 121 based on the user information (S1002).

Subsequently, the message providing unit 132 provides the user terminal 200 with at least one message corresponding to the user information and at least one extracted price plan (S1003). The extracted plan information generation unit 141 generates extracted plan information (for example, a graphic regarding tolls, transfer costs, and explanatory text) based on the user information and at least one extracted price plan (S1004). The extraction plan information providing unit 142 provides extraction plan information to the user terminal 200 (S1005).

Next, with reference to FIG. 11, an example of hardware configuration when the message providing system 100 is implemented by a computer 1100 will be described. FIG. 11 is a diagram showing an example of the hardware configuration of the computer 1100. As shown in FIG.

As shown in FIG. 11, the computer 1100 includes, for example, a processor 1101, a memory 1102, a storage device 1103, an input I/F section 1104, a data I/F section 1105, a communication I/F section 1106, and a display device 1107. .

Computer 1100 can be, for example, a cloud computer, a server computer, a personal computer (e.g., desktop, laptop, tablet, etc.), a media computer platform (e.g., cable, satellite set-top box, digital video recorder, etc.), a handheld computing device (e.g., , PDA, email client, etc.), or any other type of computer or communication platform.

The processor 1101 is a control unit that controls various processes in the computer 1100 by executing programs stored in the memory 1102 .

The memory 1102 is, for example, a storage medium such as a RAM (Random Access Memory). The memory 1102 temporarily stores program codes of programs executed by the processor 1101 and data necessary for executing the programs.

The storage device 1103 is a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. The storage device 1103 stores an operating system and various programs for realizing the above configurations.

An input I/F unit 1104 is a device for receiving input from the user. The input I/F unit 1104 is, for example, a keyboard, mouse, touch panel, various sensors, wearable devices, and the like. The input I/F unit 1104 may be connected to the computer 1100 via an interface such as USB (Universal Serial Bus).

A data I/F unit 1105 is a device for inputting data from outside the computer 1100 . The data I/F unit 1105 is, for example, a drive device or the like for reading data stored in various storage media. Data I/F section 1105 may be provided outside computer 1100 . When the data I/F unit 1105 is provided outside the computer 1100, the data I/F unit 1105 is connected to the computer 1100 via an interface such as USB, for example.

A communication I/F unit 1106 is a device for performing data communication with a device external to the computer 1100 via a network such as the Internet, wired or wirelessly. Communication I/F section 1106 may be provided outside computer 1100 . When the communication I/F section 1106 is provided outside the computer 1100, the communication I/F section 1106 is connected to the computer 1100 via an interface such as USB, for example.

A display device 1107 is a device for displaying various information. The display device 1107 is, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, a wearable device display, or the like. The display device 1107 may be provided outside the computer 1100 . When the display device 1107 is provided outside the computer 1100, the display device 1107 is connected to the computer 1100 via a display cable or the like, for example. Further, when a touch panel is adopted as the input I/F section 1104 , the display device 1107 may be integrated with the input I/F section 1104 .

An embodiment of the present invention has been described above. The message providing system 100 extracts at least one rate plan from a plurality of rate plans based on user information including usage status information and priority item information, and corresponds to the user information and the extracted at least one rate plan. A message can be provided to the user terminal 200 . As a result, the message providing system 100 can provide messages according to the user's usage status, and the user can, for example, consider switching to another rate plan or continuing the current rate plan. .

In addition, the message providing system 100 can provide the user with a message regarding the degree of recommendation to change from the billing plan corresponding to the usage information to at least one billing plan extracted. This allows the user to consider, for example, switching to another rate plan or continuation of the current rate plan.

Further, the message providing system 100 refers to the message storage unit 131 that stores a plurality of messages with different degrees of recommending the user to change the billing plan, and stores a plurality of messages stored in the message storage unit 131. At least one of the messages can be extracted and provided.

In addition, if the reduced amount of charge calculated based on the charge information of at least one extracted charge plan with respect to the charge indicated by the payment charge information satisfies a predetermined first condition, the message providing system 100 performs the first first condition. and if the savings satisfies a predetermined second condition different from the first condition, a second message different from the first message corresponding to the second condition message can be provided. As a result, the user can grasp the amount of reduction due to the change of the price plan, and can consider, for example, switching to another price plan or continuing the current price plan.

In addition, the message providing system 100, based on the condition regarding the communication quality according to the service providing business operator, the communication quality corresponding to the business operator information of at least one price plan extracted communication quality corresponding to the contractor information A message can be provided recommending a change to at least one tariff plan extracted if it is determined to be of high quality relative to quality. As a result, the user can grasp whether the communication quality will be improved by changing the price plan, and can consider switching to another price plan or continuing the current price plan, for example.

In addition, the message providing system 100 determines that the charge indicated by the payment charge information is equal to or less than the charge calculated based on the charge information of the extracted at least one charge plan, and the business of the at least one extracted charge plan When it is determined that the communication quality corresponding to the subscriber information is not high quality compared to the communication quality corresponding to the subscriber information, it is possible to provide a message not recommending a change to at least one price plan extracted. . This allows the user to consider, for example, switching to another rate plan or continuation of the current rate plan based on objective information.

Also, the message providing system 100 can provide the user terminal 200 with extracted plan information regarding at least one extracted price plan based on the user information and at least one extracted price plan. Thereby, the user can refer to the extracted information on the details of the price plan, and consider, for example, switching to another price plan or continuation of the current price plan.

Also, the message providing system 100 can provide the extraction plan information to the user terminal 200 based on the operation information regarding the user's operation on the user terminal 200 that displays the extraction plan information. Thereby, after obtaining extraction plan information, the user can select information displayed on the user terminal 200, provide user information again, and examine the rate plan and extraction plan information. .

In addition, the message providing system 100 indicates a charge corresponding to the usage status and at least one charge corresponding to the extracted at least one charge plan, based on the user information and at least one extracted charge plan. The graphics can be displayed on the user terminal 200 . As a result, the user can more intuitively grasp the charge of the extracted charge plan, and can, for example, consider switching to another charge plan or continuing the current charge plan.

In addition, the message providing system 100 provides the user terminal 200 with information regarding the switching cost when switching to at least one extracted price plan, which is calculated based on the usage information and at least one extracted price plan. can do. As a result, the user can grasp the cost required for switching, and can consider, for example, switching to another rate plan or continuing the current rate plan.

In addition, the message providing system 100 can provide the user terminal 200 with a descriptive text describing at least one billing plan to be extracted. Thereby, the user can grasp the details of the extracted price plan, and can consider switching to another price plan or continuing the current price plan, for example.

Also, the message providing system 100 can extract at least one rate plan from among a plurality of rate plans, based on priority item information regarding priority items that take precedence over charges. Thereby, the user can grasp the cheapest rate plan among the rate plans corresponding to the items to which the user has priority.

In addition, when the plurality of price plans stored in the plan storage unit 121 are updated or a new price plan is added to the plan storage unit 121, the message providing system 100 updates the updated or added price plans. At least one price plan can be extracted from among them, and the extracted at least one price plan can be notified to the user terminal 200 . Thereby, when a price plan suitable for the user appears due to the update or addition of the price plan, the user can be notified of the message corresponding to the price plan, and the user can switch to another price plan, for example. It is possible to consider switching to another carrier or continuing the current rate plan.

In addition, this embodiment is for facilitating understanding of the present invention, and is not for limiting and interpreting the present invention. The present invention may be modified/improved without departing from its spirit, and the present invention also includes equivalents thereof.

100 Message Providing System 111 User Information Acquisition Unit 112 User Information Storage Unit 121 Plan Storage Unit 122 Plan Extraction Unit 131 Message Storage Unit 132 Message Providing Unit 141 Extraction Plan Information Generating Unit 142 Extraction Plan Information Providing Unit , 151 notification unit, 200 user terminal, 1100 computer, 1101 processor, 1102 memory, 1103 storage device, 1104 input I/F unit, 1105 data I/F unit, 1106 communication I/F unit, 1107 display device

Claims (19)

In a service related to communication used by a user, usage status information relating to the usage status of the service by the user , including payment charge information relating to the charge paid by the user and contracted party information relating to the business operator that provides the service to the user and priority item information related to a priority item given priority by the user among a plurality of items corresponding to a charge plan for a service related to the communication , from the user terminal of the user. a user information acquisition unit;
referring to a plan storage unit that stores a plurality of rate plans each including business information about a business provider that provides the communication-related service and charge information about the charge for at least one service, and based on the user information, a plan extraction unit that extracts at least one rate plan from among the plurality of rate plans;
A message providing unit for extracting and providing a message to be provided to the user terminal from among the plurality of messages by referring to a message storage unit storing a plurality of different messages,
a charge corresponding to the payment charge information and a communication quality corresponding to the contractor information;
a charge corresponding to the at least one rate plan to be extracted and a communication quality corresponding to the business operator information of the at least one rate plan to be extracted;
a message providing unit that extracts a message according to a combination of and provides the extracted message to the user terminal ;
A message delivery system comprising: 2. The message providing system according to claim 1, wherein said message is a message corresponding to a charge indicated by said payment charge information and a charge difference calculated based on charge information of said at least one charge plan. 2. The message is a message regarding a degree to which the user is recommended to change from the billing plan corresponding to the usage information to the at least one billing plan extracted by the plan extraction unit. The message delivery system described in . The message providing unit refers to a message storage unit that stores a plurality of messages with different degrees of recommending the user to change the billing plan, and selects the user information and the 4. The message providing system according to claim 3, extracting and providing messages corresponding to at least one tariff plan. The service used by the user is a service that enables the information terminal to communicate,
Each of the plurality of billing plans further includes billing information regarding a bill corresponding to the amount of communication available to the user;
The user information acquisition unit acquires, in the usage status, payment charge information relating to the fee paid by the user and usage capacity information relating to the communication volume used by the user, as the usage status information,
The user information acquisition unit acquires, as the priority item information, an item prioritized by the user from among a charge item corresponding to a charge for the service and a communication quality item corresponding to the quality of communication status.
The message providing system according to any one of claims 1-4. The message providing unit satisfies the first condition when the reduction amount of the charge calculated based on the charge information of the at least one charge plan with respect to the charge indicated by the payment charge information satisfies a predetermined first condition. and if said savings satisfies a predetermined second condition different from said first condition, said first message corresponding to said second condition is different from said 6. The message providing system of claim 5, providing a second message. The message providing unit, based on a condition regarding communication quality according to the service provider providing the service, the communication quality corresponding to the service provider information of the at least one price plan corresponds to the contracted party information. 6. The message providing system of claim 5, providing a message recommending a change to the at least one tariff plan if determined to be of higher quality than the. The message providing unit is configured such that the charge indicated by the payment charge information is equal to or lower than the charge calculated based on the charge information of the at least one charge plan and corresponds to the business operator information of the at least one charge plan. 6. The message according to claim 5, wherein a message not recommending a change to the at least one billing plan is provided when it is determined that the communication quality to be performed is not high compared to the communication quality corresponding to the subscriber information. offer system. 2. The message providing system according to claim 1, further comprising an extracted plan information providing unit that provides extracted plan information regarding said at least one price plan to said user terminal based on said user information and said at least one price plan. . 10. The message according to claim 9, wherein said extraction plan information providing unit provides said extraction plan information to said user terminal further based on operation information relating to said user's operation on said user terminal displaying said extraction plan information. offer system. The usage information further includes payment fee information related to fees paid by the user,
Each of the plurality of billing plans further includes billing information regarding a bill corresponding to the amount of communication available to the user;
The extraction plan information providing unit, based on the user information and the at least one rate plan, provides the rate indicated by the payment rate information and the rate calculated based on the rate information of the at least one rate plan. 11. The message providing system according to claim 9 or 10, wherein the illustrated figure is displayed on said user terminal. The user information acquisition unit acquires the user information again based on the user's operation on the user terminal according to the display of the graphic,
The extraction plan information providing unit updates and displays the graphic on the user terminal based on the reacquired user information.
12. A message delivery system according to claim 11. The extracted plan information providing unit extracts the at least one rate plan corresponding to the selected graphic displayed on the user terminal in response to the user's selection operation through the user terminal. displaying plan information on the user terminal;
12. A message delivery system according to claim 11. The extraction plan information providing unit provides the user terminal with information regarding a transfer fee when the user switches to the at least one price plan, which is calculated based on the usage information and the at least one price plan. 11. The message providing system according to claim 9 or 10, wherein 11. The message providing system according to claim 9 or 10, wherein said extraction plan information providing unit provides said user terminal with an explanatory text explaining said at least one price plan. The priority item includes, among the plurality of items, a priority item that has priority over the charge of the charge plan,
The plan extraction unit extracts the at least one rate plan from among the plurality of rate plans based on priority item information regarding a priority item that has priority over the rate.
The message providing system according to any one of claims 1-4. When a price plan included in the plurality of price plans stored in the plan storage unit is updated or a new price plan is added to the plan storage unit, the plan extraction unit extracts the user information If it is determined that the updated price plan or the added price plan should be notified to the user based on, the updated price plan or the added price plan is sent to the user terminal comprising a notification unit that notifies
The message providing system according to any one of claims 1-4. the computer
In a service related to communication used by a user, usage status information relating to the usage status of the service by the user , including payment charge information relating to the charge paid by the user and contracted party information relating to the business operator that provides the service to the user and priority item information related to a priority item given priority by the user among a plurality of items corresponding to a charge plan for a service related to the communication , from the user terminal of the user. ,
referring to a plan storage unit that stores a plurality of rate plans each including business information about a business provider that provides the communication-related service and charge information about the charge for at least one service, and based on the user information, extracting at least one price plan from the plurality of price plans;
A message providing unit for extracting and providing a message to be provided to the user terminal from among the plurality of messages by referring to a message storage unit storing a plurality of different messages,
a charge corresponding to the payment charge information and a communication quality corresponding to the contractor information;
a charge corresponding to the at least one rate plan to be extracted and a communication quality corresponding to the business operator information of the at least one rate plan to be extracted;
extracting a message according to the combination of and providing the extracted message to the user terminal ;
How the message is delivered. to the computer,
In a service related to communication used by a user, usage status information relating to the usage status of the service by the user , including payment charge information relating to the charge paid by the user and contracted party information relating to the business operator that provides the service to the user and priority item information related to a priority item given priority by the user among a plurality of items corresponding to a charge plan for a service related to the communication , from the user terminal of the user. a user information acquisition unit;
referring to a plan storage unit that stores a plurality of rate plans each including business information about a business provider that provides the communication-related service and charge information about the charge for at least one service, and based on the user information, a plan extraction unit that extracts at least one rate plan from among the plurality of rate plans;
A message providing unit for extracting and providing a message to be provided to the user terminal from among the plurality of messages by referring to a message storage unit storing a plurality of different messages,
a charge corresponding to the payment charge information and a communication quality corresponding to the contractor information;
a charge corresponding to the at least one rate plan to be extracted and a communication quality corresponding to the business operator information of the at least one rate plan to be extracted;
a message providing unit that extracts a message according to a combination of and provides the extracted message to the user terminal ;
A program that provides messages to realize

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