JP6970711B2 - Terminal sales management system, terminal sales management method, and terminal sales management program - Google Patents

Description

The present invention relates to a terminal sales management system, a terminal sales management method, and a terminal sales management program.

In recent years, communication terminals such as mobile phones have become widespread in society. The stores that sell such communication terminals have introduced a sales system to improve the efficiency of sales work.
For example, Patent Document 1 discloses a system for inputting information on a purchaser and information on a purchased model in response to an operation by a clerk at a store.

Japanese Unexamined Patent Publication No. 2008-65595

However, in the conventional sales system, as shown in FIG. 6, the clerk of the sales store operates the terminal while serving customers to each purchaser. For this reason, it is necessary for the clerk to confirm information about various purchasers for each purchaser, and the time required for the sales procedure becomes longer, which causes a problem that the user stays at the store for a longer time. there were.

Therefore, an object of the present invention is to provide a terminal sales management system that can efficiently perform registration work such as new contracts and model changes at a sales store and shorten the time required for sales procedures at the sales store. ..

The terminal sales management system according to the present invention is used to manage user information including personal information of the user and product information including the product ID of the communication terminal when selling the communication terminal to the user. In the management system, it is possible to confirm a plurality of user operation terminals that accept input of user information that is personal information about the user from the user, and user information input from a plurality of user operation terminals, and one or more user information. Each is provided with a clerk operation terminal on which necessary additional items can be added by the clerk, and the clerk operation terminal includes the user information input from the user operation terminal, the clerk input information input from the clerk operation terminal, and the clerk operation terminal. Register the user information in the core registration system that registers the user information in association with the product information.

In addition, it is equipped with a sales store database in which inventory information of products to be sold to the user is recorded, and the clerk operation terminal inquires the sales store database of the inventory information of the model desired to be purchased regarding the user's communication terminal input to the user operation terminal. May be performed and the presence or absence of stock of the model desired to be purchased may be displayed on the display unit.

In addition, the user operation terminal is provided with a sales store database in which inventory information of products to be sold to the user is recorded, and the user operation terminal inquires the sales store database of the inventory information of the model desired to be purchased regarding the user's communication terminal input to the user operation terminal. May be performed and the presence or absence of stock of the model desired to be purchased may be displayed on the display unit.

In addition, a moving image regarding an explanation of important matters including contract conditions and usage guidance may be output to the user operation terminal.

Further, the explanation of important matters may be output to the user operation terminal while the clerk adds necessary additional matters using the clerk operation terminal.

Further, the explanation of important matters may be output to the user operation terminal while the user operation terminal registers the user information together with the product information in the core registration system.

In addition, it is equipped with a charge plan database that stores a plurality of charge plans showing the charge amounts set according to the usage mode of the mobile terminal, and the user operation terminal displays the past usage history of the user and informs the user. Therefore, an appropriate future rate plan may be proposed in consideration of at least one of the communication capacity and the talk time in the usage history.

Further, the terminal sales management method according to the present invention is used to manage user information including the user's personal information and product information including the product ID of the communication terminal when selling the communication terminal to the user. It is a terminal sales management method, in which a user information reception step for receiving input of user information which is personal information about the user from a user to a computer and a user information input by the user information reception step are confirmed, and one or more. A clerk operation step in which the clerk adds necessary additional items to each of the user information and a registration step in which the user information is associated with the product information and registered in the core registration system are executed. In the registration step, the user information is executed. The user information is registered in the core registration system together with the product information in a state where the user information input in the reception step and the clerk input information input in the clerk operation step are prepared.

Further, the terminal sales management program according to the present invention is used to manage user information including the user's personal information and product information including the product ID of the communication terminal when selling the communication terminal to the user. In the terminal sales management program, the computer confirms the user information reception function that accepts the input of user information, which is personal information about the user, from the user, and the user information input by the user information reception step, and at least one. The clerk operation function that allows the clerk to add necessary additional items to each of the user information of the user, and the core registration function that the user information is registered in the core registration system in association with the product information are realized. The user information is registered in the core registration system together with the product information in a state where the user information input by the user information reception function and the clerk input information input by the clerk operation function are prepared.

In the terminal sales management system according to the present invention, the user operation terminal is in a state where the user information input from the user operation terminal and the clerk input information input from the clerk operation terminal are aligned, and the user information is combined with the product information. Register in the core registration system. Therefore, it is possible to perform operations on a plurality of user operation terminals at the same time, and it is possible to manage a plurality of user operation terminals by one clerk operation terminal. This makes it possible to significantly reduce the time spent by the clerk for the procedure, as compared with the configuration in which the clerk performs all the registration work using the clerk operation terminal as in the conventional case. In addition, since the user operates by himself / herself, the store clerk does not need to confirm the user information to the user, and the sales store can efficiently perform the registration work such as new contract or model change at the sales store. It is possible to shorten the time required for the sales procedure in.

It is a figure which shows the state of the store where the terminal sales management system of this invention is used. It is a block diagram which shows the structure of the user operation terminal shown in FIG. It is a block diagram which shows the structure of the clerk operation terminal shown in FIG. 1 and its surroundings. It is a figure explaining the operation screen of a user operation terminal and a clerk operation terminal. It is a figure which compares the conventional sales procedure and the sales procedure by this embodiment. It is a figure which shows the state of the store where the conventional sales system is used.

An embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a state of a sales store in which the terminal sales management system 1 used for the sales procedure of a communication terminal is actually used.
At the sales store, communication terminals such as mobile phones, smartphones, and tablets are sold, and the user P who wishes to purchase sits outside the table and performs an input operation. Then, inside the table, the clerk S of the store performs a confirmation operation and operation guidance.

The terminal sales management system 1 is a system used for managing user information including personal information of user P and product information including product ID of the communication terminal when selling a communication terminal to user P. ..
The terminal sales management system 1 includes a user operation terminal 20 operated by the user P, a clerk operation terminal 30 operated by the clerk S, a sales store database 40 (see FIG. 3) having contents for each sales store, and a rate plan database. 50 (see FIG. 3) and.

Here, the configuration of the user operation terminal 20 will be described with reference to FIG. FIG. 2 is a block diagram showing the configuration of the user operation terminal 20.
As shown in FIG. 2, the user operation terminal 20 includes an input unit 21, a communication unit 22, a display unit 23, a storage unit 24, and a control unit 25.
The input unit 21 has a function of accepting an input from the user P. The input unit 21 can be realized by, for example, a hardware key, a touch panel, or the like, but is not limited thereto. The input unit 21 transmits the input content received from the user P to the control unit 25.

The communication unit 22 is a communication interface having a function of executing communication. The communication unit 22 includes a reception unit 221 and a transmission unit 222.
The communication unit 22 executes communication with the store clerk operation terminal 30 and the registration backbone system 60 by wire. For example, wireless communication may be executed according to Bluetooth Low Energy (registered trademark), Bluetooth (registered trademark), 3G (3rd Generation), 4G (4th Generation), LTE (Long Term Evolution), etc., and the communication standard is It is not limited to these.

The display unit 23 is a monitor having a function of displaying images and characters according to instructions from the control unit 25. The display unit 23 can be realized by, for example, an LCD, but the display unit 23 is not limited thereto.

The storage unit 24 is a recording medium having a function of storing various programs, data, and parameters required for the user operation terminal 20 to operate. The storage unit 24 can be realized by, for example, a flash memory, an SSD, an HDD, or the like, but is not limited thereto.

The control unit 25 is a processor having a function of controlling each unit of the user operation terminal 20. The control unit 25 controls each unit of the user operation terminal 20 by executing various programs stored in the storage unit 24.
For example, the control unit 25 transmits the user information from the user P input to the input unit 21 to the store clerk operation terminal 30 via the communication unit 22.

The user operation terminal 20 receives input of user information, which is personal information about the user P, from the user P. The personal information to be input includes name, gender, age, address, occupation, company address and the like. The user P may input an input item to the input unit 21 integrally formed with the display unit 23 by the touch panel. Further, the user operation terminal 20 accepts input by allowing the user to select a model to be purchased, an aircraft color, and a price plan.

Further, the user operation terminal 20 outputs a moving image related to the explanation of important matters including the contract conditions and the usage guide.
The explanation of important matters is output to the user operation terminal 20 while the clerk S adds necessary additional matters using the clerk operation terminal 30.

Next, the configuration of the clerk operation terminal 30 and its surroundings will be described with reference to FIG. FIG. 3 is a block diagram showing a configuration of the clerk operation terminal 30 and its surroundings.
As shown in FIG. 3, the store clerk operation terminal 30 includes an input unit 31, a communication unit 32, a display unit 33, a storage unit 34, and a control unit 35.
The input unit 31 has a function of accepting an input from the clerk S. The input unit 31 can be realized by, for example, a hardware key, a touch panel, or the like, but is not limited thereto. The input unit 31 transmits the input content received from the clerk S to the control unit 35.

The communication unit 32 is a communication interface having a function of executing communication. The communication unit 32 includes a reception unit 321 and a transmission unit 322.
The communication unit 32 executes communication with the user operation terminal 20 and the registration backbone system 60 by wire. For example, wireless communication may be executed according to Bluetooth Low Energy (registered trademark), Bluetooth (registered trademark), 3G (3rd Generation), 4G (4th Generation), LTE (Long Term Evolution), etc., and the communication standard is It is not limited to these.

The display unit 33 is a monitor having a function of displaying images and characters according to instructions from the control unit 35. The display unit 33 can be realized by, for example, an LCD, but the display unit 33 is not limited thereto.

The storage unit 34 is a recording medium having a function of storing various programs, data, and parameters required for the store clerk operation terminal 30 to operate. The storage unit 34 can be realized by, for example, a flash memory, an SSD, an HDD, or the like, but is not limited thereto.

The control unit 35 is a processor having a function of controlling each unit of the clerk operation terminal 30. The control unit 35 controls each unit of the clerk operation terminal 30 by executing various programs stored in the storage unit 34.
For example, the control unit 35 acquires the user information of the user P input by the user operation terminal 20 and displays it on the display unit 33.

In the clerk operation terminal 30, user information input from a plurality of user operation terminals 20 can be confirmed. Further, in the clerk operation terminal 30, the clerk S can add necessary additional items to each of one or more user information. That is, the clerk S confirms the input content input by the user P, and if a typographical error or omission is confirmed, or if the input content is an obvious error, the clerk S confirms or does not confirm with the user P. You can modify or add to the input contents.

In addition, the items added by the clerk S include items that the user P does not understand. For example, the product ID of the communication terminal, the telephone number applied to the communication terminal, the information of the SIM card in which the telephone number is registered, and the like.

The sales store database 40 is a database in which inventory information of products to be sold to user P is recorded. At least, the model and quantity of the communication terminals currently sold and the individual number of each communication terminal are recorded in the sales database. This information is updated daily to reflect the arrival record and sales record. The inventory information may be updated by the clerk S or the terminal sales management system 1 may automatically update the inventory information. The sales store database 40 may be a server in the store or a database on the cloud.

The clerk operation terminal 30 inquires the sales store database 40 about the inventory information of the model desired to be purchased regarding the communication terminal of the user P input to the user operation terminal 20, and indicates whether or not the model desired to be purchased is in stock on the display unit 33. indicate. In addition to such an aspect, the user operation terminal 20 may display the presence or absence of inventory on the display unit 23 at the timing when the user P selects the desired purchase model using the user operation terminal 20.

The clerk operation terminal 30 is a core registration system in which the user information input from the user operation terminal 20 and the clerk input information input from the clerk operation terminal 30 are aligned and the user information is associated with the clerk input information. Register at 60. Here, the core registration system 60 is a system in which user information is registered in association with product information. By registering the user information and the product information including the product ID in the core registration system 60, the sales process of the communication terminal is completed.

Next, the difference in operation between the user operation terminal 20 and the clerk operation terminal 30 will be described with reference to FIG. FIG. 4 is a diagram illustrating operation screens of the user operation terminal 20 and the clerk operation terminal 30.
As shown in FIG. 4, the user operation terminal 20 displays a screen for inputting user information regarding user A, which is one of user P. On the other hand, in the clerk operation terminal 30, it is possible to confirm a plurality of user information (user A, user B, user C, ...) Input from a plurality of user operation terminals 20 that perform operations at the same time. In this way, one clerk operation terminal 30 can confirm and add user information input from a plurality of user operation terminals 20, and the number of clerk S's manpower can be reduced.

Further, the terminal sales management system 1 includes a charge plan database 50 that stores a plurality of charge plans indicating the charge amounts set according to the usage mode of the mobile terminal. The rate plan database 50 may be built in the store database 40. As such a rate plan, various settings such as a plan such as a unit period (per month), a communication capacity of X yen for up to 2G, a communication capacity of Y yen for up to 4G, and an unlimited W yen plan, and a call-only plan, etc. Has been done.
Then, the terminal sales management system 1 displays the past usage history of the user P on the user operation terminal 20, and also displays the communication capacity of the usage history that is appropriate for the user P as a future rate plan. Or, make a proposal in consideration of at least one of the talk times.

In the billing plan proposal, only the communication capacity in the usage history may be used to propose an appropriate future billing plan, or only the talk time may be used. Further, both the communication capacity and the talk time may be used for the proposal. In addition, a plurality of rate plans may be proposed at the same time. Specifically, if the monthly average communication usage fee is 3.5G and the peak is 4.2G from the past usage history of user P, a plan of Y yen with a communication capacity of up to 4G is proposed.

Next, the processing procedure of the terminal sales management system 1 of the present embodiment will be described with reference to FIG. FIG. 5 is a diagram comparing a conventional sales procedure and a sales procedure using the present embodiment.
As shown in FIG. 5, in the terminal sales management system 1, first, the user P inputs user information by the user operation terminal 20 (S601: user information reception step).

Next, the user operation terminal 20 is operated to select a desired model to be purchased (S602: desired model selection step). The model to be purchased is selected from a plurality of models displayed on the display unit 23.

Next, the user operation terminal 20 displays an appropriate charge plan for the user P (S603: charge plan display step). As an appropriate rate plan, a plurality of rate plans included in a certain range may be displayed, or only one optimal rate plan may be displayed. After confirming this, the user P selects a rate plan. In addition, the user P simultaneously selects a model desired to be purchased. All the processes up to this point are performed by the operation of the user P, but a plurality of users P can simultaneously perform the processing by using the user operation terminal 20 operated by each user P.

Next, the clerk S confirms the user information by the clerk operation terminal 30 (S604: clerk operation step). The clerk S confirms that there are no errors or omissions in the user information. This clerk operation step sequentially confirms the user information of the user P who has completed the operation among the plurality of users P.

At this time, the clerk operation terminal 30 is notified of the inventory information of the model desired to be purchased by the user P. If it is out of stock, select another model or accept it as a backorder.
Next, the clerk S adds necessary items to the user information from the clerk operation terminal 30 (S606: clerk operation step). At this time, the correct information may be confirmed with the user P, or the user P may make a judgment and correct the information. In addition, information necessary for business may be added.
Then, the individual number (manufacturing ID) and the telephone number are registered (S607).

Here, in parallel with the clerk operation step, a moving image related to the explanation of important matters is output to the user operation terminal 20 (S605: moving image output step). The output of the important matter explanation is output while the clerk S confirms the user information.
Finally, when the clerk S confirms that the individual number (manufacturing ID) and the telephone number are registered and that the user information and the product information are all prepared, the clerk operation terminal is operated to perform the user information. Is registered in the core registration system 60 in association with the product information (S608: registration step). This completes all sales procedures.

As described above, in the sales procedure using the present embodiment, the user operation terminal 20 and the clerk operation terminal are compared with the mode in which all the operations are performed in series as in the conventional sales procedure (S701 to S708). In combination with 30, some work can be performed in parallel. As a result, the lead time of the sales procedure can be shortened. Further, the clerk S does not need to retrieve the personal information from the user P and input it by operating the terminal of the clerk S, and the user P himself can directly input the personal information to suppress erroneous input.

As described above, according to the terminal sales management system 1 according to the present embodiment, the user operation terminal 20 has the user information input from the user operation terminal 20 and the clerk input information input from the clerk operation terminal 30. , Are prepared, and the user information is registered in the core registration system 60 together with the product information. Therefore, it becomes possible to operate the plurality of user operation terminals 20 at the same time, and the plurality of user operation terminals 20 can be managed by one clerk operation terminal 30. This makes it possible to significantly reduce the time that the clerk S spends on the procedure, as compared with the configuration in which the clerk S uses the clerk operation terminal 30 to perform all the registration work as in the past. Become. In addition, since the user operates by himself / herself, the store clerk does not need to confirm the user information to the user, and the sales store can efficiently perform the registration work such as new contract or model change at the sales store. It is possible to shorten the time required for the sales procedure in.

That is, in the conventional sales system as shown in FIG. 6, it is necessary for the clerk S to deal with each user P. On the other hand, if the terminal sales management system 1 of the present embodiment is used, as shown in FIG. 1, the clerk S does not always have to deal with each user P. As a result, the man-hours of the clerk S can be significantly reduced, and it can be expected that the waiting time at the store will be eliminated.

Further, the store clerk operation terminal 30 inquires the store clerk database 40 about the inventory information of the model desired to be purchased by the user P, and notifies the store clerk S of the presence or absence of inventory. It can be communicated to the user P. As a result, it is possible to eliminate the yield of sales procedures due to out of stock.

Further, since the video related to the explanation of important matters is output to the user operation terminal 20, the video for explanation is played on the terminal provided by the user P for operation, which is important, for example, by the oral explanation from the clerk S. The man-hours of the clerk S can be reduced as compared with the configuration for explaining the matter.

Further, if the explanation of important matters is output to the user operation terminal 20 while the clerk S adds necessary additional matters using the clerk operation terminal 30, the user P confirms the explanation of important matters. The clerk S can proceed with his / her own work by using the time spent, and the time required for the entire purchase procedure can be shortened.

Further, when the important matter explanation is output to the user operation terminal 20 while the user information is registered in the core registration system 60 together with the product information, the important matter explanation is displayed by using the time required for registration. It is possible to proceed with the work to be done, and the time required for the entire purchase procedure can be further shortened.

Further, since the terminal sales management system 1 displays the past usage history of the user P on the user operation terminal 20, the user P can easily confirm the past usage history. Further, since the terminal sales management system 1 proposes an appropriate future rate plan in consideration of at least one of the communication capacity and the talk time, the user P may have a plurality of rate plans. You can select an appropriate rate plan that suits your usage mode without hesitation.

Needless to say, the apparatus according to the above embodiment is not limited to the above embodiment, and may be realized by other methods. Hereinafter, various modification examples will be described.
For example, the sales store database 40 and the rate plan database 50 may be mounted on the clerk operation terminal 30 or the user operation terminal 20.

Further, the program of the above embodiment may be provided in a state of being stored in a storage medium readable by a computer. The storage medium can store the program in a "non-temporary tangible medium". The storage medium can include any suitable storage medium such as HDD or SDD, or a suitable combination of two or more thereof. The storage medium may be volatile, non-volatile, or a combination of volatile and non-volatile. The storage medium is not limited to these examples, and may be any device or medium as long as the program can be stored.

The terminal sales management system 1 can realize the functions of the plurality of functional units shown in each embodiment by reading the program stored in the storage medium and executing the read program, for example. Here, each function of the terminal sales management system 1 includes at least a user information reception function, a clerk operation function, and a core registration function. Further, the program may be provided to the terminal sales management system 1 via an arbitrary transmission medium (communication network, broadcast wave, etc.). The terminal sales management system 1 realizes the functions of the plurality of functional units shown in each embodiment by executing, for example, a program downloaded via the Internet or the like.

The program can be implemented using, for example, a script language such as ActionScript or JavaScript (registered trademark), an object-oriented programming language such as Objective-C or Java (registered trademark), or a markup language such as HTML5.

At least a part of the processing in the terminal sales management system 1 may be realized by cloud computing composed of one or more computers. Further, each functional unit of the terminal sales management system 1 may be realized by one or a plurality of circuits that realize the functions shown in the above embodiment, and the functions of the plurality of functional units are realized by one circuit. May be.

Further, although the embodiments of the present disclosure have been described based on various drawings and examples, it should be noted that those skilled in the art can easily make various modifications and modifications based on the present disclosure. Therefore, it should be noted that these modifications and modifications are within the scope of this disclosure. For example, the functions included in each means, each step, etc. can be rearranged so as not to be logically inconsistent, and a plurality of means, steps, etc. can be combined or divided into one. .. Further, the configurations shown in each embodiment may be appropriately combined.

1 Terminal sales management system 20 User operation terminal 30 Clerk operation terminal 40 Sales store database 50 Price plan database 60 Core registration system

Claims (7)

A terminal sales management system used for managing user information including personal information of the user and product information including a product ID of the communication terminal when selling a communication terminal to a user.
Multiple user operation terminals that accept input of user information, which is personal information about the user, from the user,
The user information input from the plurality of user operation terminals can be individually and simultaneously confirmed, and the clerk operation terminal is provided so that the clerk can add necessary additional items to each of the one or more user information.
The clerk operation terminal is registered in the core registration system in a state where the user information input from the user operation terminal and the clerk input information input from the clerk operation terminal are prepared .
The user-operated terminal is provided with a video relating to an explanation of important matters including contract conditions and usage guidance, while the clerk is adding necessary additional matters using the clerk-operated terminal, and the user information is added to the product. A terminal sales management system that is output to the user-operated terminal while being registered in the core registration system together with information. It has a store database that records inventory information of products sold to the user.
The clerk operation terminal inquires the sales store database about the inventory information of the purchase desired model related to the communication terminal of the user input to the user operation terminal, and displays whether or not the purchase desired model is in stock. The terminal sales management system according to claim 1, wherein the terminal is displayed on the screen. It has a store database that records inventory information of products sold to the user.
The user-operated terminal inquires the sales store database of the stock information of the purchase-desired model related to the communication terminal of the user, which is input to the user-operated terminal, and displays whether or not the purchase-desired model is in stock. The terminal sales management system according to claim 1, wherein the terminal is displayed on the screen. The description of the important matter is according to claims 1 to 3 , wherein the user operation terminal is output to the user operation terminal while the user operation terminal registers the user information together with the product information in the core registration system. The terminal sales management system according to any one of the items. It is provided with a charge plan database that stores a plurality of charge plans showing the charge amounts set according to the usage mode of the communication terminal.
The user operation terminal displays the user's past usage history and at the same time.
Claims 1 to 4 are characterized in that an appropriate future rate plan is proposed to the user in consideration of at least one of the communication capacity and the talk time in the usage history. The terminal sales management system according to any one of the above. A terminal sales management method used for managing user information including personal information of the user and product information including a product ID of the communication terminal when selling a communication terminal to a user.
The computer
A user information reception step that accepts input of user information, which is personal information about the user, from a plurality of users,
A clerk operation step in which the clerk adds necessary additional items to each of the one or more user information while individually and simultaneously confirming the user information from a plurality of users input by the user information reception step.
The registration step of registering the user information in the core registration system in association with the product information is executed.
In the registration step, the user information is registered together with the product information in a state where the user information input in the user information reception step and the clerk input information input in the clerk operation step are prepared. Register with the system
In the user information reception step, a video relating to an explanation of important matters including contract conditions and usage guidance is provided while the clerk adds necessary additional items in the clerk operation step, and the user information is added together with the product information. A terminal sales management method for outputting while registering in the core registration system. A terminal sales management program used to manage user information including personal information of the user and product information including a product ID of the communication terminal when selling a communication terminal to a user.
On the computer
A user information reception function that accepts input of user information, which is personal information about the user, from multiple users,
A clerk operation function that individually and simultaneously confirms the user information from a plurality of users input by the user information reception function and allows the clerk to add necessary additional items to each of the one or more user information.
A key registration function in which the user information is registered in the core registration system in association with the product information is realized.
In the backbone registration function, the user information is combined with the product information in a state where the user information input by the user information reception function and the clerk input information input by the clerk operation function are aligned. is registered in the registration system,
In the user information reception function, a video relating to an explanation of important matters including contract conditions and usage guidance is provided, while the clerk is made to add necessary additional matters in the clerk operation function, and the user information is added to the core together with the product information. A terminal sales management program that outputs data while registering in the registration system.

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