JP2018036819A - Information system, staff terminal, server device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support each hall staff in a restaurant, for example, in taking orders on his/her own and doing business.SOLUTION: The information system has two or more staff terminals and a kitchen terminal. The staff terminal includes: an order screen information storage unit for storing order screen information forming a dish order screen; an order screen output unit for outputting an order screen formed by the order screen information; an order reception unit for receiving an order input to the order screen for ordering a dish, the order including a dish identifier for identifying a dish; an order information forming unit for forming order information having a dish identifier for an order; and an order information sending unit for sending order information. The kitchen terminal includes an order information reception unit for receiving order information; and an order information output unit for outputting the order information. The order screen varies according to the staff terminals 1, or processing after reception of an order by the order reception unit varies according to the staff terminals.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an information system for processing information in response to a food order.

  Traditionally, there has been a store management method that allows the headquarters to carry out sales activities in the store without burdening the financial burden or risk of failure while the sales manager is a sole proprietor (for example, the business manager is a single business owner) , See Patent Document 1).

JP 2006-318164 A

  However, in the prior art, there is no system that supports each of the hall staff such as restaurants to order food at their own discretion and conduct business.

  The information system according to the first aspect of the present invention is an information system including two or more staff terminals used by two or more hall staffs and a kitchen terminal used in the kitchen. The order screen information storage unit that stores the order screen information that constitutes the order screen, the order screen output unit that outputs the order screen that is configured using the order screen information, and the input to the order screen. An order instruction receiving unit for receiving an order instruction including a dish identifier for identifying a dish, an order information constituent unit for configuring order information having a dish identifier corresponding to the order instruction, and an order information transmitting unit for transmitting the order information The kitchen terminal includes an order information receiving unit that receives order information and an order information output unit that outputs order information, and the order screen varies depending on the staff terminal. Processing after reception of the order instruction from the order instruction receiving section by the staff terminal are different information systems.

  With this configuration, it is possible to support each of the hall staff such as restaurants to order food at their own discretion and conduct business.

  The information system according to the second aspect of the present invention is the information system according to the first aspect, further comprising a server device, wherein the server device stores billing information corresponding to transmission of the order information by the order information transmission unit. A billing information receiving unit for receiving and a billing processing unit for performing billing processing using one or more billing information received by the billing information receiving unit, even with billing information corresponding to the same dish identifier and the same quantity, The fee information indicating the fee included in the billing information differs depending on the staff terminal, or the fee information included in the result of the billing processing by the staff terminal is different even if the same dish identifier and the same quantity are supported. .

  With this configuration, it is possible to provide a server device for supporting each of hall staffs such as restaurants to order food at their own discretion and conduct business.

  Further, in the information system of the third invention, in contrast to the second invention, the server device stores two or more staff information having a staff identifier for identifying the hall staff and performance information on the performance of the hall staff. A server storage unit, a server reception unit that receives order information having a staff identifier from a staff terminal, a server configuration unit that configures performance information using one or more order information received by the server reception unit, and server processing The server storage unit that stores the performance information configured by the unit in association with the staff identifier included in the order information received by the server reception unit in the server storage unit, and the output instruction that outputs the performance information and has the staff identifier When the server reception unit that receives the request and the server reception unit receives the output instruction, the server stores one or more pieces of achievement information corresponding to the output instruction. And a server output unit that outputs one or more pieces of performance information acquired by the server acquisition unit, or outputs aggregate information obtained by statistically processing two or more pieces of performance information acquired by the server acquisition unit. This is an information system.

  With this configuration, it is possible to manage the performance of hall staff who conduct business.

  In the information system of the fourth aspect of the invention, the order information received by the order information receiving unit has an order identifier for identifying the order for the first to third aspects of the invention. The progress information reception unit that receives the progress information associated with the order identifier, and the progress information that is received by the progress information reception unit is information related to the cooking cooking progress, and the progress that is transmitted to the staff terminal corresponding to the order identifier The staff terminal is an information system further comprising a progress information receiving unit for receiving progress information and a progress information output unit for outputting the progress information received by the progress information receiving unit.

  With this configuration, the hall staff can be informed of the progress of cooking for the food ordered by the hall staff.

  The information system according to the fifth aspect of the present invention is the information system according to any one of the first to fourth aspects, further comprising a user terminal, wherein the user terminal is an instruction for ordering a dish, An information system comprising: a user reception unit that receives an order instruction including a dish identifier for identifying a user; a user configuration unit that configures order information having a dish identifier corresponding to the order instruction; and a user transmission unit that transmits order information is there.

  With this configuration, an order can also be made from the user terminal.

  The information system according to the sixth aspect of the present invention is the information system according to any one of the first to fourth aspects, further comprising a user terminal, wherein the user terminal is first evaluation information relating to hall staff evaluation. Is an information system comprising: a user reception unit that receives information, a user configuration unit that forms staff evaluation information that is information to be transmitted using first evaluation information, and a user transmission unit that transmits staff evaluation information.

  With this configuration, the user can evaluate the hall staff.

  Further, in the information system of the seventh invention, in contrast to the sixth invention, the user terminal further includes a user receiving unit that receives the staff identifier, and the user component unit evaluates the hall staff having the staff identifier. Is provided, and further includes a user output unit that outputs the evaluation screen. The user reception unit is an information system that receives first evaluation information for the evaluation screen.

  With this configuration, the hall staff evaluation input screen can be automatically configured.

  The information system according to the eighth aspect of the present invention is the information system according to any one of the first to fourth aspects, wherein the information system further includes a user terminal, and the user terminal performs a second evaluation related to evaluation of the ordered dish. It is an information system which comprises a user reception part which receives information, a user composition part which constitutes dish evaluation information which is information to be transmitted using second evaluation information, and a user transmission part which transmits dish evaluation information.

  With this configuration, the user can evaluate the food.

  In the information system of the ninth aspect of the invention, in contrast to the eighth aspect of the invention, the user terminal further includes a user receiving unit that receives order information of one or more dishes ordered by the user, An evaluation screen for inputting an evaluation of a dish using order information of one or more dishes is configured, and a user output unit for outputting the evaluation screen is further provided, and the user reception unit receives second evaluation information for the evaluation screen. Information system.

  With this configuration, the dish evaluation input screen can be automatically configured.

  ADVANTAGE OF THE INVENTION According to this invention, it can assist that each of the hall staffs, such as a restaurant, takes a food order at their own discretion and does business.

Conceptual diagram of an information system in an embodiment Block diagram of the staff terminal Block diagram of the server device Block diagram of the same kitchen terminal Block diagram of the user terminal Flow chart explaining operation of the staff terminal Flow chart for explaining the operation of the server device Flowchart explaining the achievement information composition process Flowchart explaining the same total information acquisition process Flow chart explaining operation of same kitchen terminal Flow chart explaining operation of the user terminal Data structure diagram of the staff information The figure which shows the output example of the order screen by the staff terminal of the same staff The figure which shows the output example of the order screen by the staff terminal of the same staff The figure which shows the output example of the progress screen by the same kitchen terminal The figure which shows the output example of the evaluation screen of a certain staff by the same user terminal Overview of the computer system Block diagram of the computer system

  Hereinafter, an embodiment of an information system will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

  In the present embodiment, a description will be given of an information system that supports hall staff such as restaurants to order food at their own discretion and conduct business.

  In the present embodiment, the information system includes two or more hall staff terminals and one or more kitchen terminals, and a user interface (which may be referred to as a screen) for ordering food or ordering food by the hall staff terminals. An information system in which subsequent processing is different will be described.

  Further, in this embodiment, an information system that includes a server device and has different fees depending on hall staff who sell the same dish will be described.

  Also, in the present embodiment, an information system for managing performance of hall staff by a server device will be described.

  In the present embodiment, an information system in which information on the progress of cooking of an ordered dish is transmitted from the kitchen terminal 3 to a staff terminal, which is a hall staff terminal, will be described.

  Further, in the present embodiment, an information system including a user terminal and capable of ordering food from the user terminal will be described.

  In the present embodiment, an information system capable of evaluating the ordered hall staff will be described.

  In the present embodiment, an information system in which an evaluation input screen for an ordered hall staff is automatically configured will be described.

  In the present embodiment, an information system that includes a user terminal and can evaluate ordered dishes will be described.

  Furthermore, in the present embodiment, an information system in which an evaluation input screen for ordered dishes is automatically configured will be described.

  FIG. 1 is a conceptual diagram of the information system in the present embodiment. This information system includes two or more staff terminals 1, a server device 2, a kitchen terminal 3, and one or more user terminals 4. The two or more staff terminals 1 are terminals used by two or more hall staffs. The server device 2 is a store server. The kitchen terminal 3 is a terminal used in the kitchen. One or more user terminals 4 are terminals used by one or more users.

  A store is a store of a restaurant such as a food court, a restaurant, or a tavern, for example. One or more users (hereinafter may be simply referred to as “users”) are customers of the store and eat and drink using the store. The kitchen is a cooking space (kitchen) for store staff to cook. For example, in the case of a food court, the number of kitchens may be two or more. The eating and drinking space for the customers of the store to eat and drink is called a hall.

  Hall staff are staff working in the hall. In contrast, the staff working in the kitchen are called kitchen staff. However, the distinction between the two is not fixed. For example, one person may serve as both, or a staff member who normally works in the kitchen may temporarily become a hall staff member.

  Each of the two or more staff terminals 1 (hereinafter may be simply referred to as the staff terminal 1) is an electronic device that can be operated by hall staff. The electronic device that can be operated by the hall staff is, for example, a portable terminal such as a tablet terminal, a smartphone, or a notebook PC, but may be a stationary PC, and the type thereof is not limited. The server device 2 is a server that can be operated by a store manager. The server device 2 is, for example, a server installed in a store, but may be a cloud server on the Internet and the type thereof is not limited. The kitchen terminal 3 is an electronic device that can be operated by kitchen staff. The electronic device that can be operated by the kitchen staff is, for example, a portable terminal as described above, but it may be a stationary PC and the type thereof is not limited. One or more user terminals 4 (hereinafter may be simply referred to as user terminals 4) are electronic devices that can be operated by the user. The electronic device that can be operated by the user is, for example, a portable terminal as described above, but may be a stationary PC, and the type thereof is not limited.

  The hall is usually provided with one or more tables (for example, table 1, table 2,..., Table n). Also, the hall preferably corresponds to one or more tables, and one or more access points (for example, access point AP1, access point AP2,..., Access) for one or more user terminals 4 to access the network. Point APn) is provided. Each of the one or more access points transmits an access point identifier (for example, “AP1”, “AP2”,... “APn”) that identifies the access point. The access point identifier is a MAC address, for example, but may be any information as long as it can identify the access point. The access point identifier is normally transmitted at regular intervals (for example, 1 second cycle), but may be transmitted irregularly, and the transmission mode is not limited. One or more tables and one or more access points usually correspond one-to-one. For this reason, an access point identifier transmitted from one or more access points can be a table identifier for identifying a table corresponding to the access point. The table identifiers described below are usually access point identifiers.

  Normally, the server device 2 is always connected to a network such as a LAN or the Internet, and the two or more staff terminals 1 and the one or more user terminals 4 are the nearest of the one or more access points in the hall. Connected to the network via the access point. The kitchen terminal 3 is connected to the network via an access point (not shown) in the kitchen. As a result, the server device 2 can communicate with each of the two or more staff terminals 1, the kitchen terminal 3, and one or more user terminals 4 via the network.

  FIG. 2 is a block diagram of the staff terminal 1. The staff terminal 1 includes a staff storage unit 11, a staff reception unit 12, a staff output unit 13, a staff reception unit 14, a staff processing unit 15, and a staff transmission unit 16. The staff storage unit 11 includes a staff identifier storage unit 111 and an order screen information storage unit 112. The staff reception unit 12 includes an order screen output instruction reception unit 121 and an order instruction reception unit 122. The staff output unit 13 includes an order screen output unit 131 and a progress information output unit 132. The staff receiving unit 14 includes a progress information receiving unit 141. The staff processing unit 15 includes an order information configuration unit 151. The staff transmission unit 16 includes an order information transmission unit 161.

  The staff storage unit 11 can store various types of information. The various information includes, for example, a terminal identifier, a staff identifier described later, and the like. The terminal identifier is an identifier for identifying the staff terminal 1. The terminal identifier is, for example, a MAC address, an IP address, or the like, but any type can be used as long as it is information that can identify the staff terminal 1.

  The staff identifier storage unit 111 stores a staff identifier. The staff identifier is an identifier for identifying hall staff. The staff identifier is, for example, an ID (1, 2,...) Or a name, but may be any information as long as it can identify the staff. For example, a terminal identifier may be used as a staff identifier. In this case, correspondence information indicating a correspondence relationship between the terminal identifier and the staff identifier is stored in the server storage unit 21 or the like.

  The order screen information storage unit 112 stores order screen information. The order screen information is information constituting a dish order screen. A dish is a food or drink provided at a store. The food is, for example, fast food, Chinese food, beer, etc., but may be any food or drink.

  The order screen information usually includes two or more pieces of dish information. The cooking information is information about cooking. The dish information includes, for example, a dish identifier, a dish image, and price information. The dish identifier is an identifier for identifying a dish. The cooking image is a cooking image (photograph, illustration, etc.). Price information is information indicating the price of a dish. For example, the price information preferably includes cost information in addition to the sales price information. The sales price information is information indicating a sales price (for example, an amount of 1000 yen or the like) to a dish customer. The sales price information may be different for each hall staff. What is different for each hall staff is different for each staff terminal 1. The cost information is information indicating the cost of cooking (for example, an amount such as 500 yen). The cost includes the amount paid to the hall staff (for example, an amount of 100 yen or the like, a rate of 10% or the like). Cost information may also be different for each hall staff. The order screen information can be described by, for example, HTML, XML, a program, an image, a script, and the like, but it goes without saying that the order screen information is not limited to the constituent elements and implementation means.

  It is preferable that the order screen information storage unit 112 stores order screen information that differs depending on the hall staff.

  The order screen is a screen for ordering food. Usually, two or more pieces of dish information are displayed on the order screen. The order screen usually has an order button for inputting an order instruction. The order instruction is an input to the order screen and is an instruction to order a dish. The order instruction has a dish identifier. In addition to the dish identifier, the order instruction preferably includes, for example, one or more pieces of information among quantity, table identifier, staff identifier, or terminal identifier. The quantity is the number or quantity (for example, 2 cups of ramen, large serving, 3 servings, etc.) for ordering one dish. However, when the quantity is a default value (for example, 1, normal size, etc.), the quantity can be omitted. Further, when the number of tables is 1, the table identifier can be omitted. On the order screen, for example, two or more order buttons may be arranged in association with two or more pieces of cooking information.

  Therefore, the order screen information includes, for example, one or more order button images and layout information in addition to two or more pieces of dish information. An order button image is an image of an order button. The layout information is information indicating the layout of two or more pieces of dish information and one or more order buttons. The layout information includes two or more pieces of dish information and position information (coordinates or the like) indicating the positions of one or more order buttons in the order screen. However, the order screen may have two or more pieces of dish information, one or more pairs of dish identifiers and quantities, an input field for inputting one pair, and one order button, and the layout is not limited. .

  The staff reception unit 12 receives various types of information. The various types of information include an order screen output instruction to be described later, the order instruction described above, and the like. For example, the staff reception unit 12 may receive an instruction to change the order screen information described above. The order screen information change instruction may include a sales price information change instruction included in the order screen information. In other words, in this embodiment, it is possible to change the price of dishes, change the way of selling dishes (how to set, the number of servings per person, etc.) or not sell according to the intention of the hall staff. It is. The staff reception unit 12 receives, for example, an accounting instruction that is an accounting instruction (may be referred to as a settlement instruction). The accounting instruction usually has a table identifier. Acceptance refers to accepting information input from an input device such as a touch panel or keyboard, receiving information transmitted via a wired or wireless communication line or network, and reading from a recording medium such as an optical disk, magnetic disk, or semiconductor memory. It is a concept that includes accepting information that has been issued.

  The order screen output instruction receiving unit 121 receives an order screen output instruction. The order screen output instruction is an instruction to output an order screen. The order screen output instruction is, for example, touching the screen, pressing a predetermined key, or the like.

  The order instruction receiving unit 122 receives the above-described order instruction through an input device such as a touch panel.

  The staff output unit 13 outputs various types of information. The various types of information include, for example, the order screen and progress information described above. The progress information is information relating to the cooking progress of cooking, and is information associated with the order identifier. The progress information is, for example, “cooking start”, “coming soon”, “cooking completed”, and the like. The progress information may be, for example, an ID indicating the stage of progress, and the expression format is not limited. The output is usually a display on the display, but the sound output from the speaker, the printing on the printer, the storage on the recording medium, the transmission to the external device, the processing to other processing devices or other programs, etc. It is a concept that includes the delivery of results.

  The order screen output unit 131 outputs an order screen configured using the order screen information described above. The order screen may be configured by the order screen output unit 131 or an order screen configuration unit (not shown). For example, the order screen output unit 131 or the order screen configuration unit may change the order screen information or the sales price information included in the order screen information according to the change instruction received by the staff reception unit 12. The order screen output unit 131 may output a changed order screen configured using the changed order screen information. The changed order screen may include sales price information after the change.

  The progress information output unit 132 outputs the progress information received by the later-described progress information receiving unit 141 via an output device such as a display or a speaker. The data structure of the received progress information and the output progress information may be different. The received progress information may be an ID, and the progress information to be output may be a natural language sentence (for example, “cooking is completed”).

  The staff receiver 14 receives various types of information. The various information is, for example, progress information. Various types of information may include staff evaluation information, which will be described later.

  The progress information receiving unit 141 receives progress information from the kitchen terminal 3.

  The staff processing unit 15 performs various processes. The various processes are, for example, processes of an order information configuration unit 151 described later. Various types of processing may include, for example, processing for obtaining a table identifier for identifying the nearest table, processing for configuring billing information corresponding to order information, and the like. The staff processing unit 15 also performs processing such as various determinations described in the flowchart. The billing information is billing information corresponding to a dish order. The billing information is information for billing the restaurant (user), and usually includes amount information indicating the amount. The amount is usually the amount indicated by the above-described sales price information, but may be an amount after discounting, for example, by subtracting a discount amount corresponding to a coupon or points from the amount.

  The order information configuration unit 151 configures order information. The order information configuration unit 151 configures order information having a dish identifier corresponding to the order instruction received by the order instruction reception unit 122. In addition to the dish identifier, the order information configuration unit 151 preferably has, for example, a staff identifier stored in the staff identifier storage unit 111, a terminal identifier stored in the staff storage unit 11, and acquired by the staff processing unit 15. Order information having at least one of the table identifier and the quantity included in the order instruction received by the order instruction receiving unit 122 may be configured. In this case, the order information configuration unit 151 holds a set of pairs of dish identifiers and sales price information, and it is more preferable to configure order information including billing information corresponding to the dish identifier and quantity. However, the billing information may be configured by a billing information configuration unit (not shown). The charging information configuration unit may be included in the staff terminal 1 or may be included in an external device.

  The order information configuration unit 151 normally associates the configured order information with the order identifier. Note that the association includes a case where the order information has an order identifier. The order identifier is unique to the order and is automatically generated by the order information configuration unit 151, for example.

  The staff transmission unit 16 transmits various types of information. The various information includes, for example, order information, billing information, accounting instructions, order screen information, and the like. The staff transmission unit 16 holds, for example, a set of table identifiers and one or more user identifiers. When the staff reception unit 12 receives an accounting instruction, the staff transmission unit 16 corresponds to the table identifier included in the accounting instruction. The staff identifier stored in the staff identifier storage unit 111 is transmitted to the user identified by the user identifier or the user terminal 4. The staff transmission unit 16 transmits the accounting instruction received by the staff reception unit 12 to the server device 2. Moreover, the staff transmission part 16 transmits the order screen information of the order screen information storage part 112 to the user terminal 4, for example. The trigger which the staff transmission part 16 transmits order screen information to the user terminal 4 does not ask | require. Order screen information may be transmitted to the user terminal 4 by receiving an instruction from the user terminal 4, or order screen information may be transmitted to the user terminal 4 by receiving an instruction from the hall staff. .

  The order information transmission unit 161 transmits the order information configured by the order information configuration unit 151. The order information transmitting unit 161 normally transmits order information to the kitchen terminal 3. However, the order information may be transmitted to the server device 2 in a pair with the billing information and transferred from the server device 2 to the kitchen terminal 3, for example. That is, the order information may be finally transmitted to the kitchen terminal 3. Note that transmission (or reception) to a pair includes a case where the order information includes billing information (the same applies hereinafter). In that case, the server apparatus 2 receives the billing information in pairs with the order information and only transfers the order information to the kitchen terminal 3.

  FIG. 3 is a block diagram of the server device 2. The server device 2 includes a server storage unit 21, a server reception unit 22, a server reception unit 23, a server processing unit 24, a server output unit 25, and a server transmission unit 26. The server receiving unit 22 includes a charging information receiving unit 221. The server processing unit 24 includes a server configuration unit 241, a server storage unit 242, a server acquisition unit 243, and a charging processing unit 244.

  The server storage unit 21 can store various types of information. The various information is, for example, staff information. Staff information is information about hall staff. The staff information includes, for example, the above-described staff identifier and performance information. The performance information is information regarding the performance of the hall staff. The performance information includes, for example, the order information described above. The performance information may include sales information, for example. The sales information is information indicating sales of the hall staff during a predetermined period (for example, one month, one day (today), one year, half a year, etc.). Further, the sales information may include, for example, one or more information of total sales obtained by totaling past sales, or average sales obtained by dividing the total sales by the number of months worked by the hall staff.

  The server storage unit 21 normally stores two or more staff information as described above.

  The server receiving unit 22 receives various types of information. The various information includes, for example, order information, billing information, accounting instructions, and the like. Further, the server receiving unit 22 may receive, for example, billing information from the staff terminal 1 as a pair with order information.

  The billing information receiving unit 221 receives billing information. For example, the billing information may be transmitted from the staff terminal 1 as a pair with the order information, or may be transmitted from an external device, and the transmission source is not limited.

  The server reception unit 23 receives various types of information. The various information is, for example, an output instruction. The output instruction is an instruction to output performance information. The output instruction usually has a staff identifier. However, in the case of an output instruction for all hall staff, the staff identifier may be omitted. The reception here is usually reception, but may be input from an input means such as a keyboard, a touch panel, or a mouse.

  The server processing unit 24 performs various processes. The various processes include, for example, processes of a server configuration unit 241, a server storage unit 242, a server acquisition unit 243, and a billing processing unit 244, which will be described later. The server processing unit 24 also executes a process of acquiring total information, which will be described later. The server processing unit 24 also performs processing such as processing for accumulating various types of information (order information, billing information, performance information, aggregate information, etc.) in the server storage unit 21 and various determinations described in the flowcharts.

  The server configuration unit 241 configures performance information using one or more order information received by the server reception unit 22. Constructing the performance information is, for example, performing processing such as adding the fee information included in the order information and acquiring sales information. In addition, configuring the performance information may be, for example, processing for configuring a set of information obtained by removing the staff identifier from one or more order information. The construction of the performance information may be, for example, a process of subtracting cost information from fee information and calculating profit information indicating profit.

  The server processing unit 24 may acquire aggregated information using two or more pieces of performance information configured by the server configuration unit 241. The total information is information obtained by statistically processing two or more pieces of performance information corresponding to one staff identifier. The statistical processing is, for example, processing for acquiring sales information by adding two or more pieces of charge information included in the two or more performance information, processing for calculating the total sales for a predetermined period (for example, one month), For example, a process for calculating an average value of sales in a predetermined period (for example, one month), a process for obtaining total profit information by adding two or more profit information, and the like. The aggregate information is, for example, sales information acquired by statistical processing, total profit information, and the like. The server configuration unit 241 performs statistical processing on two or more pieces of performance information acquired by a server acquisition unit 243 described later, and acquires the aggregate information as described above. The contents of the statistical processing can be various and are not questioned.

  The server storage unit 242 stores various types of information in the server storage unit 21. The various information includes, for example, order information, billing information, performance information, and the like. Aggregate information may also be accumulated. The server storage unit 242 stores the performance information configured by the server processing unit 24 in the server storage unit 21 in association with the staff identifier included in the order information received by the server reception unit 22. Note that the accumulation in association includes the case where the performance information has a staff identifier. The server storage unit 242 may also store the charging information received by the charging information reception unit 221 in the server storage unit 21 in association with the staff identifier. Note that storing in association includes the case where the billing information has a staff identifier.

  When the server receiving unit 23 receives an output instruction, the server acquisition unit 243 acquires one or more achievement information corresponding to the output instruction from the server storage unit 21. The achievement information corresponding to the output instruction is usually achievement information paired with the staff identifier included in the output instruction. The one or more pieces of achievement information are usually all pieces of achievement information corresponding to the output instruction, but may be a part.

  The charging processing unit 244 performs charging processing using one or more charging information received by the charging information receiving unit 221. The billing process is, for example, a process for counting the amount paid by the customer. The amount paid by the customer is usually the total amount of amounts indicated by two or more pieces of billing information corresponding to the table identifier of the table where the customer is placed. Therefore, the summation processing of the amount paid by the customer is usually the billing information summation processing corresponding to the table identifier. Further, the charging process may be a process of transmitting one or more charging information to a cash register apparatus (not shown) placed at a cash register in the store, for example. The billing process may be, for example, a process of transmitting one or more billing information to a payment apparatus (not shown) such as a card company. In other words, the billing process may be any process related to billing or settlement.

  The billing processing unit 244 executes the billing process as described above, for example, according to the above-described accounting instruction. Specifically, when the server receiving unit 22 receives an accounting instruction, the accounting processing unit 244 acquires one or more accounting information corresponding to the table identifier included in the accounting instruction from the server storage unit 21, and acquires the acquired one or more The billing process is executed using the billing information.

  The server output unit 25 outputs various types of information. The various types of information are, for example, the aforementioned performance information and total information. The server output unit 25 can output one or more types of information among achievement information or total information. Specifically, the server output unit 25 may output one or more pieces of performance information acquired by the server acquisition unit 243 in response to an output instruction. Alternatively, the server output unit 25 may output aggregate information obtained by statistically processing two or more pieces of performance information acquired by the server acquisition unit 243. Alternatively, the server output unit 25 may output two or more pieces of achievement information acquired by the server acquisition unit 243 and total information obtained by statistically processing the two or more pieces of achievement information by the server processing unit 24. Here, the output may be display, transmission to another display device, delivery to another processing unit, or transmission to another device (for example, the staff terminal 1).

  The server transmission unit 26 transmits various information. The various information is, for example, order information. For example, the server transmission unit 26 transmits the order information received by the server reception unit 22 to the kitchen terminal 3. When the received order information includes billing information, the server transmission unit 26 may exclude the billing information from the order information and transmit it to the kitchen terminal 3.

  FIG. 4 is a block diagram of the kitchen terminal 3. The kitchen terminal 3 includes a kitchen storage unit 31, a kitchen reception unit 32, a kitchen output unit 33, a kitchen reception unit 34, and a kitchen transmission unit 35. The kitchen receiving unit 32 includes an order information receiving unit 321. The kitchen output unit 33 includes an order information output unit 331. The kitchen reception unit 34 includes a progress information reception unit 341. The kitchen transmission unit 35 includes a progress information transmission unit 351.

  The kitchen storage unit 31 can store various types of information. The various information is, for example, a terminal identifier that identifies the kitchen terminal 3.

  The kitchen receiving unit 32 receives various types of information. The various information is, for example, the order information described above.

  The order information receiving unit 321 receives order information. The order information receiving unit 321 may receive the order information directly from the staff terminal 1, for example, or may receive the order information via another device such as the server device 2. Order information can also be received from the user terminal 4, and the transmission source is not limited.

  The kitchen output unit 33 outputs various types of information. The various information is, for example, order information.

  The order information output unit 331 outputs the order information received by the order information receiving unit 321. The output order information may not be the same as the received order information. For example, the order information output unit 331 may receive a dish ID and output a dish name. In such a case, the order information output unit 331 holds, for example, a correspondence table between dish IDs and dish names. The correspondence table may be stored, for example, in the kitchen storage unit 31, and the location thereof is not limited.

  The kitchen reception unit 34 receives various types of information. Examples of the various information include progress information.

  The progress information receiving unit 341 receives progress information. The progress information accepting unit 341 usually accepts input of progress information by the kitchen staff via an input device such as a touch panel or a microphone. However, the means for accepting progress information does not matter.

  The kitchen transmission unit 35 transmits various types of information. Examples of the various information include progress information.

  The progress information transmitting unit 351 transmits the progress information received by the progress information receiving unit 341 to the staff terminal 1 that is the transmission source of the order information received by the order information receiving unit 321. The staff terminal 1 that is the transmission source of the order information may be the staff terminal 1 corresponding to the order identifier. The staff terminal 1 corresponding to the order identifier is, for example, the staff terminal 1 of the staff identified by the staff identifier included in the order information corresponding to the order identifier.

  FIG. 5 is a block diagram of the user terminal 4. The user terminal 4 includes a user storage unit 41, a user reception unit 42, a user configuration unit 43, a user output unit 44, a user reception unit 45, and a user transmission unit 46.

  The user storage unit 41 can store various types of information. The various information includes, for example, a user identifier and evaluation screen information. A user identifier is an identifier for identifying a user. The user identifier is, for example, an ID such as a member number, a telephone number, or an e-mail address, but may be any information that can identify the user. The evaluation screen information is information constituting an evaluation screen described later. The evaluation screen information includes a staff identifier. The evaluation screen information usually includes an image of the evaluation screen and layout information.

  The user receiving unit 42 receives various types of information. The various information includes, for example, a staff identifier, order information, order screen information, and the like. For example, the user receiving unit 42 receives order screen information from the staff terminal 1. Note that the user reception unit 42 may receive order screen information from the staff terminal 1 via the server device 2, for example.

  The user receiving unit 42 normally receives a staff identifier from the staff terminal 1. However, the staff identifier may be received from the server device 2. Further, the user receiving unit 42 receives order information of one or more dishes ordered by the user from the staff terminal 1 or the server device 2. It is preferable that the user reception unit 42 receives the evaluation screen information including the staff identifier from the staff terminal 1 or the server device 2. It is more preferable that the user receiving unit 42 receives the evaluation screen information including the staff identifier and one or more order information from the staff terminal 1 or the server device 2. The user receiving unit 42 may receive evaluation screen information including a staff identifier and one or more dish identifiers from the staff terminal 1 or the server device 2. Note that the received order information or dish identifier is information corresponding to the dish ordered by the user.

  The user configuration unit 43 configures various types of information. The various information is, for example, an evaluation screen. The evaluation screen is, for example, staff evaluation information, dish evaluation information, or the like.

  Specifically, the user configuration unit 43 configures an evaluation screen for inputting the evaluation of the hall staff having the staff identifier received by the user reception unit 42. For example, the evaluation screen may be configured from the evaluation screen information received by the user receiving unit 42, or may be evaluated from the staff identifier received by the user receiving unit 42 and the stored screen information. The screen may be configured. Preferably, the user composition unit 43 inputs the evaluation of the hall staff and the evaluation of the food using the evaluation screen information which is the evaluation screen information received by the user receiving unit 42 and includes a staff identifier and one or more order information. Configure the evaluation screen.

  In addition, the user configuration unit 43 transmits a later-described user transmission unit 46 using the first evaluation information received by the user reception unit 45 to the above-described evaluation screen output by the user output unit 44 described later. The staff evaluation information that is information is configured. The configured staff evaluation information may be the same as the first evaluation information. For example, the user configuration unit 43 may configure the staff evaluation information by adding a user identifier to the first evaluation information. Moreover, the user structure part 43 may acquire the staff evaluation information of a natural language sentence from the 1st evaluation information which is ID.

  Preferably, the user configuration unit 43 also configures dish evaluation information, which is information transmitted by the user transmission unit 46, using the second evaluation information received by the user reception unit 45. The configured dish evaluation information may be the same as the second evaluation information. For example, the user configuration unit 43 may add the user identifier to the second evaluation information to configure the dish evaluation information. Moreover, the user structure part 43 may acquire the dish evaluation information of a natural language sentence from the 2nd evaluation information which is ID.

  Note that the user configuration unit 43 may configure order information having a dish identifier corresponding to an order instruction received by a user receiving unit 45 described later.

  The user output unit 44 outputs various information. The various information is, for example, the evaluation screen described above.

  The user reception unit 45 receives various types of information. The various information is, for example, the first evaluation information and the second evaluation information described above. The first evaluation information is information on the evaluation screen, and is information on hall staff evaluation. The first evaluation information may be information for evaluating the hall staff in, for example, three levels such as “good”, “normal”, and “bad”, and five levels of natural numbers from 1 to 5. The second evaluation information is information on the evaluation screen, and is information regarding evaluation of the ordered food. The second evaluation information may be information for evaluating a dish in, for example, the above-described three levels, five levels, and the like. However, for both the first and second evaluation information, text indicating an arbitrary evaluation instead of or in addition to the evaluation based on the stage (for example, “the customer service attitude was good”, “the seasoning was strong”, etc.) You may have.

  The user reception unit 45 receives one or more pieces of information of the first evaluation information or the second evaluation information with respect to the evaluation screen output from the user output unit 44 via an input device such as a touch panel.

  Note that the user receiving unit 45 may receive the order instruction described above.

  The user transmission unit 46 transmits various types of information. The various types of information include, for example, the staff evaluation information and the dish evaluation information described above. The user transmission unit 46 normally transmits one or more pieces of information among the staff evaluation information or the dish evaluation information to the server device 2. However, the one or more pieces of information may be transmitted to the staff terminal 1 or the kitchen terminal 3, and the transmission destination is not limited.

  The staff storage unit 11, the staff identifier storage unit 111, the order screen information storage unit 112, the server storage unit 21, the kitchen storage unit 31, and the user storage unit 41 are preferably non-volatile recording media such as a hard disk and a flash memory. However, it can also be realized with a volatile recording medium such as a RAM.

  The process in which information is stored in the staff storage unit 11 or the like is not limited. For example, information may be stored in the staff storage unit 11 or the like via a recording medium, or information transmitted via a communication line or the like may be stored in the staff storage unit 11 or the like. Alternatively, information input via the input device may be stored in the staff storage unit 11 or the like. The input device may be anything such as a keyboard, a mouse, a touch panel, and a microphone.

  The staff reception unit 12, the order screen output instruction reception unit 121, the order instruction reception unit 122, the server reception unit 23, the kitchen reception unit 34, and the user reception unit 45 may or may not include an input device. Also good. The staff reception unit 12 or the like can be realized by the driver software of the input device or by the input device and its driver software. When a microphone is used as the input device, the staff reception unit 12 or the like needs to have a voice recognition function.

  The staff output unit 13, the order screen output unit 131, the progress information output unit 132, the server output unit 25, the kitchen output unit 33, the order information output unit 331, and the user output unit 44 include output devices such as a display and a speaker. You may think that it is not included even if you think. The staff output unit 13 and the like can be realized by driver software of the output device, or by the output device and its driver software.

  The staff receiving unit 14, progress information receiving unit 141, server receiving unit 22, billing information receiving unit 221, kitchen receiving unit 32, order information receiving unit 321, and user receiving unit 42 are usually realized by wired or wireless communication means. However, it may be realized by means of receiving a broadcast.

  The staff processing unit 15, the order information configuration unit 151, the server processing unit 24, the server configuration unit 241, the server storage unit 242, the server acquisition unit 243, the billing processing unit 244, and the user configuration unit 43 are usually provided from an MPU, a memory, or the like. Can be realized. The processing procedure of the staff processing unit 15 or the like is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The staff transmission unit 16, the order information transmission unit 161, the server transmission unit 26, the kitchen transmission unit 35, the progress information transmission unit 351, and the user transmission unit 46 are usually realized by wired or wireless communication means. It may be realized with.

  In the present embodiment, the transmission of information to one apparatus may be the transmission of information directly to the one apparatus or indirectly to the one apparatus via another apparatus. Information may be transmitted. Similarly, reception of information from one device may be reception of information from the one device directly or reception of information from the one device indirectly via another device. But it ’s okay.

  Next, the operation of the information system will be described using the flowcharts of FIGS. In addition, the description regarding the already mentioned matter is abbreviate | omitted or simplified.

  FIG. 6 is a flowchart for explaining the operation of the staff terminal 1.

  (Step S601) The staff processing unit 15 determines whether or not the order screen output instruction receiving unit 121 has received an order screen output instruction. If an order screen output instruction is accepted, the process proceeds to step S602, and if not received, the process proceeds to step S604.

  (Step S602) The order screen output unit 131 configures an order screen using the order screen information stored in the order screen information storage unit 112.

(Step S603) The order screen output unit 131 outputs the configured order screen.
Thereafter, the process returns to step S601.

  (Step S604) The staff processing unit 15 determines whether or not the order instruction receiving unit 122 has received an order instruction. The order information includes a dish identifier, a table identifier, and the like. If the order instruction accepting unit 122 accepts an order instruction, the process proceeds to step S605, and if not accepted, the process proceeds to step S607.

  (Step S605) The order information configuration unit 151 configures order information. This order information includes a dish identifier corresponding to the order instruction received by the order instruction receiving unit 122.

  (Step S606) The order information transmission unit 161 transmits the order information configured by the order information configuration unit 151 to the server device 2. Note that the order information may be transmitted directly to the kitchen terminal 3. Thereafter, the process returns to step S601.

  (Step S607) The staff processing unit 15 determines whether or not the progress information receiving unit 141 has received progress information. When the progress information receiving unit 141 receives the progress information, the process proceeds to step S608, and when not received, the process proceeds to step S609.

  (Step S608) The progress information output unit 132 outputs the progress information received by the progress information receiving unit 141. Thereafter, the process returns to step S601.

  (Step S609) The staff processing unit 15 determines whether or not the staff receiving unit 12 has received an accounting instruction having a table identifier. If the staff reception unit 12 receives a transaction instruction having a table identifier, the process proceeds to step S610. If not received, the process returns to step S601.

  (Step S610) The staff transmission unit 16 transmits the accounting instruction received by the staff reception unit 12 to the server device 2.

  (Step S611) The staff transmission unit 16 holds a set of table identifiers and one or more user identifiers, and is identified by a user identifier corresponding to the table identifier included in the accounting instruction received by the staff reception unit 12. The staff identifier stored in the staff identifier storage unit 111 is transmitted to the user or the user terminal 4. Thereafter, the process returns to step S601.

  In the flowchart of FIG. 6, the process ends when the power is turned off or the process ends.

  In the flowchart of FIG. 6, the order screen information may be transmitted to the user terminal 4 by a predetermined trigger. The predetermined trigger is reception of an order screen information transmission instruction from the user terminal 4, reception of an order screen information transmission instruction from the hall staff, or the like.

  FIG. 7 is a flowchart for explaining the operation of the server device 2.

  (Step S701) The server processing unit 24 determines whether or not the server receiving unit 22 has received the order information. When the server receiving unit 22 receives the order information, the process proceeds to step S702, and when not received, the process proceeds to step S704.

  (Step S <b> 702) The server storage unit 242 stores the order information received by the server reception unit 22 in the server storage unit 21.

  (Step S703) The server transmission unit 26 transmits the order information received by the server reception unit 22 to the kitchen terminal 3. Thereafter, the process returns to step S701.

  (Step S704) The server processing unit 24 determines whether the charging information receiving unit 221 has received the charging information. If the charging information receiving unit 221 receives the charging information, the process proceeds to step S705, and if not received, the process proceeds to step S706.

  (Step S <b> 705) The server storage unit 242 stores the billing information in the server storage unit 21. Thereafter, the process returns to step S701.

  (Step S706) The server processing unit 24 determines whether or not the server receiving unit 22 has received the accounting instruction. If the server reception unit 22 has received a transaction instruction, the process proceeds to step S707. If not received, the process proceeds to step S709.

  (Step S707) The billing processing unit 244 acquires one or more billing information corresponding to the table identifier included in the accounting instruction from the server storage unit 21.

  (Step S708) The billing processing unit 244 executes billing processing using the acquired one or more pieces of billing information. Thereafter, the process returns to step S701.

  (Step S709) The server processing unit 24 determines whether or not it is time to configure the performance information. For example, the server processing unit 24 holds timing information indicating the timing of execution of performance information processing, which is processing that constitutes performance information, and the current timing information acquired from the MPU built-in clock, NTP server, or the like. Such determination may be performed using the time. If it is time to configure the performance information, the process proceeds to step S710, and if not, the process proceeds to step S711.

  (Step S710) The server configuration unit 241 executes a performance information configuration process that is a process of configuring the performance information. The achievement information composition process will be described with reference to the flowchart of FIG. Thereafter, the process returns to step S701.

  (Step S711) The server processing unit 24 determines whether the server receiving unit 23 has received an output instruction. If the server reception unit 23 has received an output instruction, the process proceeds to step S712. If not, the process returns to step S701.

  (Step S712) The server acquisition unit 243 acquires one or more pieces of performance information corresponding to the user identifier included in the output instruction.

  (Step S713) The server processing unit 24 executes a total information acquisition process that is a process for acquiring total information. The total information acquisition process will be described with reference to the flowchart of FIG.

  (Step S714) The server output unit 25 outputs one or more types of information among the acquired achievement information or total information. Thereafter, the process returns to step S701.

  In the flowchart of FIG. 7, the process ends when the power is turned off or the process ends.

  FIG. 8 is a flowchart for explaining the achievement information composition process.

  (Step S801) The server configuration unit 241 sets an initial value 1 to a variable i. The variable i is a variable for sequentially selecting an unselected staff identifier among one or more staff identifiers stored in the server storage unit 21.

  (Step S802) The server configuration unit 241 determines whether there is an i-th staff identifier. If there is an i-th staff identifier, the process proceeds to step S803, and if not, the process returns to the upper process.

  (Step S <b> 803) The server configuration unit 241 acquires one or more pieces of order information having the i-th staff identifier from the server storage unit 21.

  (Step S804) The server configuration unit 241 configures performance information using the acquired one or more pieces of order information.

  (Step S805) The server storage unit 242 stores the performance information configured by the server configuration unit 241 in the server storage unit 21 in pairs with the i-th staff identifier.

  (Step S806) The server configuration unit 241 increments the variable i. Thereafter, the process returns to step S802.

  FIG. 9 is a flowchart for explaining the total information acquisition process.

  (Step S <b> 901) The server processing unit 24 determines whether or not the number of acquired achievement information is two or more. If the number of pieces of achievement information acquired is two or more, the process proceeds to step S902, and if there is only one or less, the process returns to the upper process.

  (Step S902) The server acquisition unit 241 performs statistical processing using the acquired two or more pieces of achievement information, and acquires aggregate information. Thereafter, the process returns to the upper process.

  FIG. 10 is a flowchart for explaining the operation of the kitchen terminal 3.

  (Step S1001) The order information receiving unit 321 determines whether or not order information has been received. If order information is received, the process proceeds to step S1002, and if not received, the process proceeds to step S1003.

  (Step S1002) The order information output unit 331 outputs the order information received by the order information receiving unit 321. Thereafter, the process returns to step S1001.

  (Step S1003) The progress information receiving unit 341 determines whether or not progress information has been received. If progress information has been received, the process proceeds to step S100, and if not received, the process returns to step S1001.

  (Step S1004) The progress information transmitting unit 351 transmits the progress information received by the progress information receiving unit 341 to the staff terminal 1 that is the transmission source of the order information. Thereafter, the process returns to step S1001.

  In the flowchart of FIG. 10, the process ends when the power is turned off or the process ends.

  FIG. 11 is a flowchart for explaining the operation of the user terminal 4.

  (Step S1101) The user receiving unit 42 determines whether or not a staff identifier has been received. If a staff identifier has been received, the process proceeds to step S1102, and if not received, the process proceeds to step S1104.

  (Step S1102) The user configuration unit 43 configures an evaluation screen corresponding to the staff identifier received by the user reception unit.

  (Step S1103) The user output unit 44 outputs the evaluation screen configured by the user configuration unit 43. Then, it returns to step S1101.

  (Step S1104) The user reception unit 45 determines whether first evaluation information has been received. If the first evaluation information has been received, the process proceeds to step S1105. If the first evaluation information has not been received, the process proceeds to step S1107.

  (Step S1105) The user configuration unit 43 configures staff evaluation information using the first evaluation information received by the user receiving unit 45.

  (Step S1106) The user transmission unit 46 transmits the staff evaluation information configured by the user configuration unit 43 to the server device 2. Then, it returns to step S1101.

  (Step S1107) The user receiving unit 45 determines whether or not second evaluation information has been received. If the second evaluation information has been received, the process proceeds to step S1108. If the second evaluation information has not been received, the process returns to step S1101.

  (Step S1108) The user configuration unit 43 configures the dish evaluation information using the second evaluation information received by the user receiving unit 45.

  (Step S <b> 1109) The user transmission unit 46 transmits the dish evaluation information configured by the user configuration unit 43 to the server device 2. Then, it returns to step S1101.

  Note that the processing is ended by powering off or interruption for aborting the processing in the flowchart in FIG.

  In the flowchart of FIG. 11, order screen information may be received from the staff terminal 1 and accumulated in the user storage unit 41.

  (Modification)

  The following steps S1110 to S1112 corresponding to steps S604 to S606 shown in FIG. 6 may be added to the flowchart of FIG. In this modification, for example, if NO in step S1107, the process proceeds to step S1110.

  (Step S1110) The user reception unit 45 determines whether an order instruction has been received. When the user reception unit 45 receives an order instruction, the process proceeds to step S1111, and when not received, the process returns to step S1101.

  (Step S1111) The user configuration unit 43 configures order information.

  (Step S1112) The user transmission unit 46 transmits the order information configured by the user configuration unit 43 to the server device 2. Then, it returns to step S1101.

  Hereinafter, a specific operation of the information system in the present embodiment will be described. In addition, the following description is only an illustration and various changes are possible, and the present invention is not limited at all. In addition, explanations regarding the matters already described are omitted or simplified.

  (Specific examples of staff management)

  The server storage unit 21 constituting the server device 2 stores two or more staff information shown in FIG. FIG. 12 is a data structure diagram of staff information. The staff information includes a staff identifier, performance information, and total information. Each of the two or more staff information is associated with ID (1, 2,...). For example, the staff information associated with ID “1” (hereinafter sometimes referred to as “staff information 1”) includes staff identifier “aa”, order information “fried rice”, “ramen”, “draft beer”,. It has “105,000 ... yen” and total information “1.2 million ... yen”. The staff information associated with the ID “2” (hereinafter may be referred to as “staff information 2”) includes a staff identifier “bb”, order information “shrimp”, “chu-hi”,..., Sales information “1233”. Thousand... "" And tabulation information "1.35 million ...". The dish identifiers such as “fried rice”, “ramen”,... Included in the order information correspond to price information (not shown) such as “700 yen”, “600 yen”,. In addition, the dish identifiers such as “fried rice”, “ramen”, etc. included in the order information are time information such as “August 10, 2016 18: 00…”, “August 10, 2016 19: 00…”, etc. (Not shown).

  The sales information “105,000... Yen” corresponding to the staff identifier “aa” is the sales amount of the staff aa for the current month, and the server processing unit 24 stores the order cooking information for the month corresponding to the staff identifier “aa”. This is an amount calculated by totaling price information corresponding to the dish identifiers. Further, the total information “1.2 million... Yen” corresponding to the staff identifier “aa” is the total sales amount of the staff aa, and the server processing unit 24 totals the sales information up to the current month corresponding to the staff identifier “aa”. This is the amount calculated.

  The sales information “123,000... Yen” corresponding to the staff identifier “bb” is the sales amount of the staff bb for the current month, and the server processing unit 24 stores the order cooking information for the month corresponding to the staff identifier “bb”. This is an amount calculated by totaling price information corresponding to the dish identifiers. Further, the total information “1.2 million... Yen” corresponding to the staff identifier “bb” is the total sales amount of the staff aa, and the server processing unit 24 adds the sales information up to the current month corresponding to the staff identifier “bb”. This is the amount calculated.

  A staff identifier “aa” is stored in the staff identifier storage unit 111 that constitutes the staff terminal 1 of the staff aa (hereinafter may be referred to as the staff terminal 1a). The order screen information storage unit 112 stores order screen information for the staff aa. The order screen information for the staff aa includes two or more pieces of dish information and layout information. Each of the two or more pieces of dish information has a dish identifier and price information. The price information includes sales price information and cost information. The layout information is information indicating the layout of the two or more pieces of dish information and the two or more order buttons corresponding thereto.

  When the staff aa inputs an order screen output instruction, the order surface output unit 131 configures an order screen using the order screen information as described above, and outputs the order screen to the display. As a result, the order screen shown in FIG. 13 is displayed on the display of the staff terminal 1a.

  FIG. 13 is a diagram illustrating an output example of an order screen by the staff terminal 1 of the staff aa. The order screen has two or more pieces of dish information and two or more order buttons corresponding to the two or more pieces of dish information. The two or more pieces of dish information include “1. Fried rice 700 yen”, “2. Ramen 600 yen”, “3. Draft beer 500 yen”, etc. The order button has “oval” written therein and has an oval shape.

  The staff identifier “bb” is stored in the staff identifier storage unit 111 constituting the staff terminal 1 of the staff bb (hereinafter may be referred to as the “staff terminal 1b”). The order screen information storage unit 112 stores order screen information for the staff bb. The order screen information for the staff bb, like the order screen information for the staff aa, has two or more pieces of dish information and layout information. Each of the two or more pieces of dish information has a dish identifier and price information, and the price. The information includes sales price information and cost information. However, the content of the information may be different from that for staff aa.

  When the staff bb inputs an order screen output instruction, the order screen output unit 131 configures an order screen using the order screen information as described above, and outputs the order screen to the display. As a result, the order screen shown in FIG. 14 is displayed on the display of the staff terminal 1b.

  FIG. 14 is a diagram illustrating an output example of an order screen by the staff terminal 1 of the staff bb. The order screen has two or more pieces of dish information and two or more order buttons corresponding to the two or more pieces of dish information. The two or more pieces of dish information include “(1) Fried rice ¥ 600”, “(2) Ramen ¥ 550”, “(3) Chuhai 400 yen”, and so on. The order button is described as “to order” and has a rectangular shape.

  Progress screen information for configuring a progress screen is stored in the kitchen storage unit 31 constituting the kitchen terminal 3. The progress screen information has one or more pieces of progress information. Each of the one or more pieces of progress information includes a dish identifier, progress information indicating the progress of cooking of the dish identified by the dish identifier, reception time information indicating a time when order information of the dish is received, and a table identifier. .

  The kitchen output unit 33 configures a progress screen using the above-described progress screen information and outputs it to the display. As a result, the progress screen shown in FIG. 15 is displayed on the display of the kitchen terminal 3.

  FIG. 15 is a diagram illustrating an output example of a progress screen by the kitchen terminal 3. One or more pieces of progress information are displayed on the progress screen. The displayed progress information includes, for example, the order dish “fried rice” corresponding to the order dish information, the progress “coming soon” corresponding to the progress information, the reception time “18:45” corresponding to the reception time information, And a table number “1” corresponding to the table identifier. The progress status “coming soon” is expressed by highlighting the button “coming soon” in the middle of the three buttons “finished”, “coming soon” and “in preparation”. A touch panel is provided on the display of the kitchen terminal 3, and the kitchen staff can input order cooking progress information by touching one of the three buttons on the progress screen.

  Now, it is assumed that a group including the user AA comes to the store and enters the table 1. The staff aa in charge of the table 1 goes to the table 1 in response to a call from a member of the group. When the staff aa inputs the order screen output instruction, the order screen shown in FIG. 13 is displayed on the display of the staff terminal 1a. A similar order screen may be displayed on the display of the user terminal 4A. When the staff aa, the user AA or the like selects any order button (for example, the second selection button), the order information configuration unit 151 displays the dish information corresponding to the order button (for example, “2. Ramen 600 yen”) and The order information including the table identifier “1” is configured, and the order information transmission unit 161 transmits the order information to the server device 2.

  In the server device 2, when the server receiving unit 22 receives the order information, the server storage unit 242 stores the order information in the server storage unit 21. In addition, the server transmission unit 26 transmits the order information to the kitchen terminal 3.

  In the kitchen terminal 3, when the order information receiving unit 321 receives the order information, the order information output unit 331 outputs the order information on the display. As a result, the order information including the dish identifier “ramen” and the table identifier “1” is displayed on the progress screen of FIG. In response to the display of such order information, the kitchen staff starts cooking ramen and selects the progress button “Preparing”. The progress information accepting unit 341 accepts the progress information “in preparation” corresponding to the selected progress button, and the progress information transmitting unit 351 pairs the progress information “in preparation” with the dish identifier “ramen” in the order. It transmits to the staff terminal 1a (or user terminal 4A) which is the transmission source of information.

  In the staff terminal 1a, when the progress information receiving unit 141 receives the pair of the dish identifier and the progress information, the progress information output unit 132 outputs the pair of the dish identifier “ramen” and the progress information “in preparation”. Thereby, the staff aa in charge of the group of the user AA (or the user AA) can know the start of cooking the ordered ramen.

  In addition, when the cooking of ramen is nearing completion, the kitchen staff selects the progress button “coming soon”. The progress information reception unit 341 receives the progress information “immediately” corresponding to the selected progress button, and the progress information transmission unit 351 pairs the progress information “soon” with the dish identifier “ramen” and the order information. Is transmitted to the staff terminal 1a (or the user terminal 4A). In the staff terminal 1a, when the progress information receiving unit 141 receives such a pair of dish identifier and progress information, the progress information output unit 132 outputs the pair of the dish identifier “ramen” and the progress information “coming soon”. Thereby, the staff aa (or the user AA) can know that the ordered ramen will be completed soon.

  On the other hand, it is assumed that a group including the user BB comes to the store and enters the table 2. The staff bb in charge of the table 2 goes to the table 2 in response to a call from a member of the group. When the staff bb inputs an order screen output instruction, the order screen shown in FIG. 14 is displayed on the display of the staff terminal 1b. A similar order screen may be displayed on the display of the user terminal 4B. When the staff bb or the user BB selects one of the order buttons (for example, the third selection button), the order information configuration unit 151 displays the dish information corresponding to the order button (for example, “(3) Chu-Hi 400 yen”). And order information including the table identifier “2”, the order information transmitting unit 161 transmits the order information to the server device 2.

  In the server device 2, when the server reception unit 22 receives the order information, the server storage unit 242 stores the order information in the server storage unit 21, and the server transmission unit 26 transmits the order information to the kitchen terminal 3. To do.

  In the kitchen terminal 3, when the order information receiving unit 321 receives the order information, the order information output unit 331 outputs the order information on the display. As a result, the order information including the dish identifier “chu-hi” and the table identifier “2” is displayed on the progress screen of FIG. In response to the display of the order information, the kitchen staff starts preparation for Chu-Hi and selects the progress button “Preparing”. The progress information accepting unit 341 accepts the progress information “in preparation” corresponding to the selected progress button, and the progress information transmitting unit 351 pairs the progress information “in preparation” with the dish identifier “chu-hi” and places the order. It transmits to the staff terminal 1b (or user terminal 4B) which is the transmission source of information.

  In the staff terminal 1b, when the progress information receiving unit 141 receives the pair of the dish identifier and the progress information, the progress information output unit 132 outputs the pair of the dish identifier “chu-hi” and the progress information “in preparation”. Thereby, the staff bb in charge of the group of the user BB (or the user BB) can know the start of preparation for the ordered Chuhi.

  In the server device 2, the server configuration unit 241 is order information stored in the server storage unit 21, and uses one or more order information of the current month corresponding to the staff identifier “aa” to assign the staff identifier “aa”. The corresponding sales information “105,000... Yen” for the current month is configured and stored in the server storage unit 21. Further, the server configuration unit 241 uses the one or more order information of the current month corresponding to the staff identifier “bb” to configure the current month sales information “123,000... Yen” corresponding to the staff identifier “bb”. And stored in the server storage unit 21. The configuration and the accumulation process are performed at predetermined time intervals (for example, once a day, closing time, etc.), but may be performed every time new order information is accumulated.

  When the manager of the store inputs an output instruction with the staff identifier “aa”, the server accepting unit 23 accepts the output instruction, and the server processing unit 24 is sales information corresponding to the staff identifier “aa”, up to the current month. Using one or more pieces of sales information, total information “1.2 million... Yen” corresponding to the staff identifier “aa” is acquired. The server output unit 25 is sales information corresponding to the staff identifier “aa”, and outputs one or more sales information up to the current month and total information “1.2 million... Yen” corresponding to the staff identifier “aa”.

  Similarly, when the administrator inputs an output instruction in pairs with the staff identifier “bb”, the server accepting unit 23 accepts this, and the server processing unit 24 is sales information corresponding to the staff identifier “bb” until the current month. The total information “1,350,000... Yen” corresponding to the staff identifier “bb” is acquired using one or more pieces of sales information. The server output unit 25 is sales information corresponding to the staff identifier “bb”, and outputs one or more sales information up to the current month and total information “1.35 million... Yen” corresponding to the staff identifier “bb”.

  As a result, the manager can easily know the achievements of each of the two or more hall staffs, so that the staff can be managed accurately.

  (Specific examples of staff evaluation and food evaluation)

  When eating and drinking is finished at the table 1 where the user AA is present, the staff in charge (for example, the staff aa) comes to the table and inputs an accounting instruction to the staff terminal 1a of the staff in charge. The staff transmission unit 16 of the staff terminal 1a transmits evaluation screen information having a staff identifier “aa”.

  In the user terminal 4 of the user AA (hereinafter sometimes referred to as the user terminal 4A), the user reception unit 42 receives the evaluation screen information, and the user configuration unit 43 uses the evaluation screen information to evaluate the staff aa. The screen is configured, and the user output unit 44 outputs the evaluation screen information to the display. Thereby, the evaluation screen shown in FIG. 16 is displayed on the display of the user terminal 4A.

  FIG. 16 is a diagram illustrating an output example of the evaluation screen of the staff aa by the user terminal 4A. The evaluation screen is for an evaluation request for staff aa “the staff in charge is aa. Please evaluate aa.” And three evaluation buttons “good”, “normal” and “bad” corresponding to this evaluation request. And an evaluation request “evaluate the ordered food (5 is the highest)” and five evaluation buttons “1” to “5” corresponding to the evaluation request.

  When the user AA selects “good” among the three evaluation buttons “good”, “normal” and “bad” regarding the evaluation of the staff aa, the user reception unit 45 sets the first evaluation information “good” regarding the staff aa. The user transmitting unit 46 receives and transmits the first evaluation information “good” to the server device 2 in pairs with the staff identifier aa. In the server device 2, the server reception unit 22 receives the first evaluation information “good” in pairs with the staff identifier aa, and the server processing unit 24 associates the first evaluation information “good” with the staff identifier aa to the server Accumulate in the storage unit 21.

  Subsequently, when the user AA selects “4” among the five evaluation buttons “1” to “5” regarding the evaluation of the dish, the user reception unit 45 receives the second evaluation information “4” regarding the dish, and the user The transmission unit 46 transmits the second evaluation information “4” to the server device 2 in combination with one or more dish identifiers that identify the ordered dish. In the server device 2, the server reception unit 22 receives the second evaluation information “4” in pairs with one or more dish identifiers, and the server processing unit 24 receives the second evaluation information “4” in each of one or more dish identifiers. Are stored in the server storage unit 21 in association with each other.

  The first evaluation information and the second evaluation information stored in the server storage unit 21 as a result of the above processing are output by the server output unit 25, and an evaluation of hall staff, evaluation of food, evaluation of kitchen staff by the administrator. Used for etc.

  As described above, according to the present embodiment, the information system includes two or more staff terminals 1 used by two or more hall staffs and a kitchen terminal 3 used in a kitchen. An order screen information storage unit 112 for storing order screen information constituting the order screen is provided, an order screen configured using the order screen information is output, an input to the order screen, and a food order instruction The order instruction including the dish identifier for identifying the dish is received, the order information having the dish identifier corresponding to the order instruction is configured, the order information is transmitted, and the kitchen terminal 3 receives the order information and outputs the order information. By using an information system in which the order screen is different depending on the staff terminal 1 or the processing after receiving the order instruction is different depending on the staff terminal 1 Their Tsu off takes the order of the dishes at their own discretion, can help to make a business.

  The information system further includes a server device 2, which receives billing information corresponding to the transmission of order information by the order information transmission unit 161, and uses the received one or more billing information. Even if the charging information corresponding to the same dish identifier and the same quantity is processed, the charge information indicating the charge included in the charging information is different depending on the staff terminal 1 or the same dish identifier and the same quantity are supported. Since the fee information included in the result of the billing process by the staff terminal 1 is different, the server device 2 for assisting each hall staff such as a restaurant to take a food order at their own discretion and conduct business Can provide.

  In the above information system, the server device 2 includes a server storage unit 21 in which two or more staff information having a staff identifier for identifying the hall staff and performance information on the performance of the hall staff is stored. The server storage unit 21 receives order information having a staff identifier from the server, composes performance information using the received one or more order information, and associates the configured performance information with the staff identifier of the received order information. Is an instruction to output achievement information, and an output instruction having a staff identifier is accepted. When the output instruction is accepted, one or more achievement information corresponding to the output instruction is obtained from the server storage unit 21 and obtained. By outputting one or more achievement information, or by outputting aggregate information that statistically processed two or more obtained achievement information Business can performance management of the hall staff to perform.

  In the information system, the order information received by the kitchen terminal 3 has an order identifier for identifying the order, and the kitchen terminal 3 is information regarding the cooking progress of cooking, and is associated with the order identifier. The progress information is received, the received progress information is transmitted to the staff terminal 1 corresponding to the order identifier, and the staff terminal 1 receives the progress information and outputs the received progress information, whereby the hall staff receives the order. You can inform the hall staff about the progress of cooking.

  The information system further includes a user terminal 4, which is an instruction for ordering food, receives an order instruction including a food identifier for identifying food, and has a food identifier corresponding to the order instruction. By configuring the order information and transmitting the order information, the user terminal 4 can also place an order.

  The information system further includes a user terminal 4, and the user terminal 4 receives first evaluation information related to the evaluation of the hall staff, and configures staff evaluation information that is information to be transmitted using the first evaluation information. By transmitting the staff evaluation information, the user can evaluate the hall staff.

  In the information system, the user terminal 4 receives the staff identifier, configures an evaluation screen for inputting the evaluation of the hall staff having the staff identifier, outputs the evaluation screen, and accepts the first evaluation information for the evaluation screen. This makes it possible to automatically configure the hall staff evaluation input screen.

  In addition, the information system further includes a user terminal 4, and the user terminal 4 receives the second evaluation information related to the evaluation of the ordered food, and uses the second evaluation information to transmit the dish evaluation information that is information to be transmitted. By configuring and transmitting the dish evaluation information, the user can evaluate the dish.

  In the above information system, the user terminal 4 constitutes an evaluation screen that receives order information of one or more dishes ordered by the user and inputs an evaluation of the dishes using the order information of one or more dishes. By outputting the screen and receiving the second evaluation information for the evaluation screen, the dish evaluation input screen can be automatically configured.

  Furthermore, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded and distributed on a recording medium such as a CD-ROM.

  In addition, the software which implement | achieves the staff terminal 1 in this Embodiment is the following programs. That is, in an information system including two or more staff terminals 1 used by two or more hall staffs and a kitchen terminal 3 used in a kitchen, the kitchen terminal 3 receives an order information receiving unit 321 that receives order information. And an order information output unit 331 for outputting the order information, and the computer-accessible recording medium includes an order screen information storage unit 112 for storing the order screen information constituting the dish order screen. This program is an input to the order screen output unit 131 that outputs the order screen configured by using the order screen information from the computer of the staff terminal 1, and an instruction for ordering food. An order instruction receiving unit 122 for receiving an order instruction including a dish identifier for identifying a dish, and an order having a dish identifier corresponding to the order instruction Function as an order information configuration unit 151 that constitutes information and an order information transmission unit 161 that transmits the order information, and the order screen differs depending on the staff terminal 1 or an order instruction received by the order instruction reception unit 122 depending on the staff terminal 1 This is a program that has a different process after acceptance.

  Or the software which implement | achieves the staff terminal 1 in this Embodiment may be the following programs. That is, this program outputs the order screen configured by using the order screen information storing unit 112 storing the order screen information constituting the order screen of the food, and the order screen information, to the computer of the staff terminal 1. An order screen output unit 131; an order instruction receiving unit 122 that is an input to the order screen and is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish; and a dish identifier corresponding to the order instruction The order information constituting unit 151 that constitutes the order information having the order information and the order information sending unit 161 that sends the order information. The order information sending unit 161 differs depending on the staff that uses the order screen. This is a program with different processing after order information is transmitted.

  Moreover, the software which implement | achieves the kitchen terminal 3 in this Embodiment is the following programs. That is, in an information system including two or more staff terminals 1 used by two or more hall staffs and a kitchen terminal 3 used in a kitchen, the staff terminal 1 has order screen information constituting a dish order screen. An order screen information storage unit 112 for storing the order screen, an order screen output unit 131 for outputting an order screen configured using the order screen information, an input to the order screen, and an instruction for ordering food, An order instruction receiving unit 122 that receives an order instruction including a dish identifier for identifying a dish, an order information configuration unit 151 that configures order information having a dish identifier corresponding to the order instruction, and an order information transmission that transmits the order information 161, and the program causes the computer of the kitchen terminal 3 to receive the order information receiving unit 321 that receives the order information, and the order To function as an order information output unit 331 for outputting broadcast, the ordering screen is different by the staff terminal 1, or processing after reception of the order instruction by the order instruction accepting unit 122 by the staff terminal 1 are different programs.

  Moreover, the software which implement | achieves the server apparatus 2 in this Embodiment is the following programs. In other words, this program causes the computer of the server device 2 to perform charging processing using the charging information received by the charging information receiving unit and the charging information receiving unit that receives the charging information corresponding to the order for cooking. Even if the billing information corresponds to the same dish identifier and the same quantity, the billing information indicating the fee included in the billing information is different depending on the staff who ordered the dish, or the same dish identifier and the same The fee information included in the result of the billing process by the staff who has ordered the food is different even if the quantity corresponds to the quantity.

  17 and 18 show a computer that executes the program described in this specification and realizes the information system of the above-described embodiment. The above-described embodiments can be realized by computer hardware and a computer program executed thereon. FIG. 17 is an overview of the computer system 900, and FIG. 18 is a block diagram of the computer system 900.

  In FIG. 17, a computer system 900 includes a computer 901 including a CD-ROM drive, a keyboard 902, a mouse 903, and a monitor 904.

  In FIG. 18, in addition to the CD-ROM drive 905, a computer 901 includes an MPU 911, an MPU 911, a bus 915 connected to the CD-ROM drive 905, a ROM 912 for storing a program such as a bootup program, and an MPU 911. A RAM 913 for temporarily storing application program instructions and providing a temporary storage space; a hard disk 914 for storing application programs, system programs, and data; and a connection to a LAN. Network card 916 is included.

  A program that causes the computer system 900 to execute the functions of the information system of the above-described embodiment may be stored in the CD-ROM 921, inserted into the CD-ROM drive 905, and further transferred to the hard disk 914. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921 or the network.

  The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 901 to execute functions such as the information system of the above-described embodiment. The program only needs to include an instruction portion that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

  The computer system 900 described above is a stationary PC or server, but the information system may be realized by a portable electronic device such as a tablet terminal, a smartphone, or a notebook PC. In this case, for example, the keyboard 902 and the mouse 903 are preferably replaced with a touch panel, the CD-ROM drive 905 is replaced with a memory card slot, the CD-ROM 921 is replaced with a memory card, and the hard disk 914 is replaced with a flash memory. However, the above is an example, and the hardware configuration of a computer that implements the information system is not limited.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by a network card or the like in the transmission step (processing performed only by hardware) Is not included.

  Further, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  In each of the above embodiments, two or more communication means (for example, the staff reception unit 14, the staff transmission unit 16, etc.) existing in one device may be physically realized by one medium. Needless to say.

  In the above-described embodiment, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices.

  In addition, in the said embodiment, although the information system provided with the 2 or more staff terminal 1, the server apparatus 2, the kitchen terminal 3, and the 1 or more user terminal 4, the server apparatus 2 may be abbreviate | omitted. One or more user terminals 4 can also be omitted. That is, the minimum configuration of the information system that implements the present invention is two or more staff terminals 1 and kitchen terminals 3. The number of kitchen terminals 3 may be two or more.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the information system according to the present invention has an effect that each hall staff such as a restaurant can assist in taking a food order at their own discretion and doing business, and is useful as an information system or the like. is there.

DESCRIPTION OF SYMBOLS 1 Staff terminal 2 Server apparatus 3 Kitchen terminal 4 User terminal 11 Staff storage part 12 Staff reception part 13 Staff output part 14 Staff reception part 15 Staff processing part 16 Staff transmission part 21 Server storage part 22 Server reception part 23 Server reception part 24 Server Processing unit 25 Server output unit 26 Server transmission unit 31 Kitchen storage unit 32 Kitchen reception unit 33 Kitchen output unit 34 Kitchen reception unit 35 Kitchen transmission unit 41 User storage unit 42 User reception unit 43 User configuration unit 44 User output unit 45 User reception unit 46 User transmission unit 111 Staff identifier storage unit 112 Order screen information storage unit 121 Order screen output instruction reception unit 122 Order instruction reception unit 131 Order screen output unit 132 Progress information output unit 141 Progress information reception unit 151 Order information configuration unit 161 Order information Transmitter 2 1 billing information receiving unit 241 the server component 242 server storage unit 243 the server acquisition unit 244 charging section 321 order information receiving section 331 order information output unit 341 progress information receiving unit 351 progress information transmission unit

Claims (19)

An information system comprising two or more staff terminals used by two or more hall staff and a kitchen terminal used in the kitchen,
The staff terminal
An order screen information storage unit for storing order screen information constituting the order screen of dishes;
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
An order information transmitting unit for transmitting the order information;
The kitchen terminal is
An order information receiving unit for receiving the order information;
An order information output unit for outputting the order information;
An information system in which the order screen is different depending on a staff terminal, or processing after receiving an order instruction by the order instruction receiving unit is different depending on the staff terminal. The information system according to claim 1, further comprising a server device,
The server device
A billing information receiving unit for receiving billing information corresponding to transmission of order information by the order information transmitting unit;
A billing processing unit for performing billing processing using one or more billing information received by the billing information receiving unit,
Even if the charging information corresponding to the same dish identifier and the same quantity is different depending on the staff terminal, the charge information indicating the charge included in the charging information is different depending on the staff terminal, or even if the same dish identifier and the same quantity are supported. The information system according to claim 1, wherein fee information included in the result of the billing process is different. The server device
A server storage unit storing two or more staff information having a staff identifier for identifying the hall staff and performance information on the performance of the hall staff;
A server receiving unit for receiving order information having a staff identifier from the staff terminal;
Using one or more pieces of order information received by the server receiver, a server component that constitutes performance information;
The server storage unit that stores the performance information configured by the server processing unit in the server storage unit in association with the staff identifier included in the order information received by the server reception unit;
A server reception unit that is an instruction to output performance information and receives an output instruction having a staff identifier;
A server acquisition unit that acquires one or more achievement information corresponding to the output instruction from the server storage unit when the server reception unit receives the output instruction;
The server output part which outputs the total information which statistically processed one or more achievement information which the said server acquisition part acquired, or two or more achievement information which the said server acquisition part acquired is further provided. Information system. The order information received by the order information receiving unit has an order identifier for identifying an order,
The kitchen terminal is
A progress information receiving unit that receives information about the progress of cooking, and receives progress information associated with the order identifier;
A progress information transmitting unit that transmits the progress information received by the progress information receiving unit to a staff terminal corresponding to the order identifier;
The staff terminal
A progress information receiving unit for receiving the progress information;
The information system according to any one of claims 1 to 3, further comprising a progress information output unit that outputs the progress information received by the progress information receiving unit. The information system according to any one of claims 1 to 4 further includes a user terminal,
The user terminal is
A user accepting unit that accepts an order instruction including a dish identifier that is an instruction to order a dish and that identifies the dish;
A user component that configures order information having a dish identifier corresponding to the order instruction;
The information system according to claim 1, further comprising a user transmission unit that transmits the order information. The information system according to any one of claims 1 to 4 further includes a user terminal,
The user terminal is
A user reception unit for receiving first evaluation information on the evaluation of the hall staff;
Using the first evaluation information, a user component that constitutes staff evaluation information that is information to be transmitted; and
The information system according to any one of claims 1 to 4, further comprising a user transmission unit that transmits the staff evaluation information. The user terminal is
A user receiving unit for receiving the staff identifier;
The user component is
Configure an evaluation screen to input the evaluation of the hall staff having the staff identifier,
A user output unit that outputs the evaluation screen;
The user reception unit
The information system according to claim 6, wherein first evaluation information for the evaluation screen is received. The information system according to any one of claims 1 to 4 further includes a user terminal,
The user terminal is
A user reception unit for receiving second evaluation information relating to the evaluation of the ordered food;
Using the second evaluation information, a user component that constitutes dish evaluation information that is information to be transmitted;
The information system according to any one of claims 1 to 4, further comprising: a user transmission unit that transmits the dish evaluation information. The user terminal is
A user receiving unit for receiving order information of one or more dishes ordered by the user;
The user component is
Configuring an evaluation screen for inputting an evaluation of a dish using the order information of the one or more dishes;
A user output unit that outputs the evaluation screen;
The user reception unit
The information system according to claim 8, wherein second evaluation information for the evaluation screen is received. An order screen information storage unit for storing order screen information constituting the order screen of dishes;
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
An order information transmitting unit for transmitting the order information;
The staff terminal in which the order screen is different depending on the staff to be used, or the processing after the order information is transmitted by the order information transmitting unit is different depending on the staff to be used. A billing information receiver for receiving billing information corresponding to a food order;
A billing processing unit for performing billing processing using the billing information received by the billing information receiving unit,
Even in the billing information corresponding to the same dish identifier and the same quantity, the charge information indicating the charge included in the billing information differs depending on the staff who has ordered the dish, or the same dish identifier and the same quantity are supported. However, the fee information included in the result of the billing process by the staff who has ordered the food is different. In an information system comprising two or more staff terminals used by two or more hall staff and a kitchen terminal used in the kitchen,
The kitchen terminal is
An order information receiving unit for receiving order information;
An order information output unit for outputting the order information;
The recording medium is
An order screen information storage unit for storing order screen information constituting a dish order screen;
An information processing method performed by the order screen output unit, the order instruction reception unit, the order information configuration unit, and the order information transmission unit provided in the staff terminal,
The order screen output unit outputs an order screen configured using the order screen information; and
The order instruction receiving unit is an input to the order screen, is an instruction for ordering dishes, and an order instruction receiving step for receiving an order instruction including a dish identifier for identifying dishes;
An order information constituting step in which the order information constituting unit constitutes order information having a dish identifier corresponding to the order instruction;
The order information transmitting unit includes an order information transmitting step of transmitting the order information;
An information processing method in which the order screen is different depending on a staff terminal, or processing after receiving an order instruction by the order instruction receiving unit is different depending on the staff terminal. In an information system comprising two or more staff terminals used by two or more hall staff and a kitchen terminal used in the kitchen,
The staff terminal
An order screen information storage unit for storing order screen information constituting the order screen of dishes;
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
An order information transmitting unit for transmitting the order information;
An order information receiving unit provided in the kitchen terminal, and an information processing method performed by the order information output unit,
An order information receiving step in which the order information receiving unit receives the order information;
The order information output unit includes an order information output unit for outputting the order information;
An information processing method in which the order screen is different depending on a staff terminal, or processing after receiving an order instruction by the order instruction receiving unit is different depending on the staff terminal. The recording medium is
An order screen information storage unit for storing order screen information constituting a dish order screen;
An information processing method performed by an order screen output unit, an order instruction reception unit, and an order information transmission unit included in a staff terminal,
The order screen output unit outputs an order screen configured using the order screen information; and
The order instruction receiving unit is an input to the order screen, is an instruction for ordering dishes, and an order instruction receiving step for receiving an order instruction including a dish identifier for identifying dishes;
An order information constituting step in which the order information constituting unit constitutes order information having a dish identifier corresponding to the order instruction;
The order information transmitting unit includes an order information transmitting step of transmitting the order information;
An information processing method in which the order screen is different depending on a staff to be used, or processing after transmission of the order information by the order information transmission unit is different depending on a staff to be used. An information processing method performed by a billing information receiving unit and a billing processing unit included in the server device,
A billing information receiving step in which the billing information receiving unit receives billing information corresponding to a food order;
A billing processing step, wherein the billing processing unit performs billing processing using the billing information received by the billing information receiving unit;
Even in the billing information corresponding to the same dish identifier and the same quantity, the charge information indicating the charge included in the billing information differs depending on the staff who has ordered the dish, or the same dish identifier and the same quantity are supported. However, the fee information included in the result of the billing process by the staff who has ordered the food is different. In an information system comprising two or more staff terminals used by two or more hall staff and a kitchen terminal used in the kitchen,
The kitchen terminal is
An order information receiving unit for receiving order information;
An order information output unit for outputting the order information;
Computer-accessible recording media
An order screen information storage unit for storing order screen information constituting a dish order screen;
The staff terminal computer,
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
Function as an order information transmission unit for transmitting the order information;
A program in which the order screen is different depending on a staff terminal, or processing after receiving an order instruction by the order instruction receiving unit is different depending on the staff terminal. In an information system comprising two or more staff terminals used by two or more hall staff and a kitchen terminal used in the kitchen,
The staff terminal
An order screen information storage unit for storing order screen information constituting the order screen of dishes;
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
An order information transmitting unit for transmitting the order information;
A computer of the kitchen terminal;
An order information receiving unit for receiving order information;
Function as an order information output unit for outputting the order information;
A program in which the order screen is different depending on a staff terminal, or processing after receiving an order instruction by the order instruction receiving unit is different depending on the staff terminal. Computer of staff terminal,
An order screen information storage unit for storing order screen information constituting the order screen of dishes;
An order screen output unit for outputting an order screen configured using the order screen information;
An order instruction receiving unit that is an input to the order screen, is an instruction to order a dish, and receives an order instruction including a dish identifier for identifying the dish;
An order information constituting unit constituting order information having a dish identifier corresponding to the order instruction;
Function as an order information transmission unit for transmitting the order information;
A program in which the order screen is different depending on a staff to be used, or processing after transmission of order information by the order information transmission unit is different depending on a staff to be used. The server device computer
A billing information receiver for receiving billing information corresponding to a food order;
The charging information receiving unit functions as a charging processing unit that performs charging processing using the charging information received,
Even in the billing information corresponding to the same dish identifier and the same quantity, the charge information indicating the charge included in the billing information differs depending on the staff who has ordered the dish, or the same dish identifier and the same quantity are supported. However, the charge information included in the result of the billing process is different by the staff who has ordered the food.

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