JP7132604B2 - Hotel Reservation System, Hotel Reservation Method, Hotel Reservation Program, and Computer Readable Storage Medium - Google Patents

Description

The present invention relates to a hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable storage medium.

The hotel industry is required to reduce vacant rooms in order to increase the occupancy rate. When constructing a hotel, the number of rooms is determined according to location conditions and demand forecasts.

However, once constructed, it often fails to attract as many customers as expected, contrary to expectations. However, once a hotel is built, it is not easy to reduce the number of rooms. Moreover, the same problem arises not only in newly built hotels, but also in the purchase of old hotels and the diversion of other buildings.

In this way, conventional hotel management entailed the risk of not being able to achieve the room occupancy rate that was originally expected, and it was difficult to mitigate such risks.

Japanese Patent Application Laid-Open No. 2001-222582 JP 2003-323505 A

In view of this situation, Japanese Patent Application Laid-Open No. 2002-300002 discloses a reservation order receiving method that enables flexible change of charge setting according to the day of the week, event, and the like. According to this reservation order acceptance method, an accommodation reservation order is accepted in the flow shown in FIG. 14, the past accommodation situation and the current reservation situation are acquired, Predict room rates and set room rates. According to this reservation order method, it is possible to efficiently set the accommodation fee, but it does not lead to the improvement of the vacancy rate because it is not the viewpoint of utilizing the vacant rooms of the hotel.

Further, Patent Document 2 proposes a service providing system that provides users with a mixture of accommodation contracts and rental contracts in a hotel. According to this service providing system, as shown in FIG. and store the above-mentioned usage contract information in a database in association with the identification information of the user 1, and based on the identification result of the user 1 and the above-mentioned usage contract information during the usage registration period of the user, A process for providing the user 1 with a service according to the usage contract information is executed. According to this service providing system, a configuration is disclosed in which services according to the user's wishes are automatically read out from the database and reflected in the service, and the user can select only the necessary services. However, users can only select services for accommodation contracts and rental contracts within the hotel, and they do not fill vacant rooms or improve occupancy rates.

The present invention has been made in view of such a background, and one of its objects is to provide a hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable program capable of increasing the occupancy rate of guest rooms. It is to provide a storage medium.

Means for solving the problem and effects of the invention

A hotel reservation system according to one aspect of the present invention is a reservation system for a hotel having a predetermined number of guest rooms, comprising: a total number of guest rooms designation unit prompting designation of the total number of guest rooms of the hotel; A total number of guest rooms storage unit for storing the total number of guest rooms specified by the designation unit, and a temporary number of guest rooms to be secured for hotel guests is set up to the total number of guest rooms stored in the total number of guest rooms storage unit. a hotel guest reservation site link section for transmitting the temporary number of hotel guest rooms set by the hotel guest room number setting section to a hotel guest reservation site that accepts reservations by hotel guests; Temporary rental guest rooms for renters for a predetermined rental period, with the maximum number of rooms obtained by subtracting the temporary number of hotel guest rooms set by the hotel guest room number setting unit from the total number of guest rooms stored in the guest room number storage unit. a renter reservation site link unit that transmits the number of rooms to a renter reservation site that accepts reservations by renters, and the hotel guest room number setting unit sets the temporary number of hotel guest rooms after the opening of the hotel. It can sometimes be variable depending on the time of year. With the above structure, by allocating part of the number of hotel rooms to hotel guests and the rest to rental contract customers, even if there are vacancies only for hotel guests, this vacant room will be used by renters with different customer bases. By directing the money to these companies, vacancies can be filled, and the hotel's overall occupancy rate can be increased to stabilize management. In addition, by changing the temporary number of rooms for hotel guests according to the period, it becomes possible to allocate the number of rooms according to the demand of hotel guests, and it is possible to operate a hotel with a high profit rate.

Moreover, according to the hotel reservation system according to another aspect of the present invention, in addition to the above configuration, the average rental period of the renters can be made longer than the average length of stay of the hotel guests. With the above configuration, it is possible to increase the occupancy rate by giving priority to hotel guests who stay for a short period of time and have a high profit rate, and to pass vacant rooms to renters.

Furthermore, according to the hotel reservation system according to the first aspect of the present invention, a reservation system for a hotel having a predetermined number of guest rooms, the total number of guest rooms specifying unit prompting the user to specify the total number of guest rooms of the hotel; A total number of guest rooms storage unit for storing the total number of guest rooms specified by the total number of guest rooms specifying unit; A hotel guest room number setting unit for setting the number of guest rooms, and a hotel guest reservation site link unit for transmitting the temporary number of hotel guest rooms set by the hotel guest room number setting unit to a hotel guest reservation site that accepts reservations by hotel guests. and, from the total number of guest rooms stored in the total number of guest rooms storage unit, the number of guest rooms temporarily set by the hotel guest room number setting unit is subtracted, and the number of guest rooms is temporarily secured for private lodging. a vacation rental guest reservation site link unit that transmits the temporary number of private lodging guest rooms, which is the number of guest rooms, to a private lodging guest reservation site that accepts reservations from private lodging guests, wherein the hotel guest room number setting unit receives the hotel guest temporary guest rooms. The number can be changed according to the time during operation after opening the hotel. By allocating part of the number of hotel rooms to hotel guests and the other part to private lodging guests, with the above structure, even if there are vacancies only for hotel guests, this vacant room can be used by different customer groups. By directing it to private lodging guests, it becomes possible to fill vacancies, and the hotel's overall occupancy rate can be increased to stabilize management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

Furthermore, according to the hotel reservation system according to the second aspect of the present invention, there is provided a reservation system for a hotel having a predetermined number of guest rooms, comprising: , a total number of guest rooms storage unit for storing the total number of guest rooms specified by the total number of guest rooms specifying unit; a hotel guest room number setting unit for setting the number of guest rooms, and the total number of guest rooms stored in the total number of guest room storage unit minus the temporary number of hotel guest rooms set in the hotel guest room number setting unit. As an upper limit, the number of private lodging guest rooms setting unit that sets the temporary number of guest rooms for private lodging, which is the number of rooms temporarily secured for private lodging, and the temporary number of hotel guest rooms set by the above-mentioned hotel guest room number setting unit A hotel guest reservation site link section that transmits to a hotel guest reservation site that accepts reservations from guests, and a temporary guest room number set in the above-mentioned private lodging guest room number setting section to the guest lodging guest reservation site that accepts reservations from guests. From the private lodging guest reservation site link part to be sent and the total number of guest rooms stored in the total number of guest rooms storage part, the temporary number of hotel guest rooms set by the hotel guest room number setting part and the private lodging guest room number setting part The lessor who sends the number of temporary rooms for lessees for a given rental period to the lessee reservation site that accepts lessee reservations, up to the maximum number of rooms after subtracting the set number of temporary rooms for renters. a reservation site link unit, wherein the number of hotel guest rooms setting unit and the number of private lodging guest rooms setting unit change the temporary number of hotel guest rooms and the temporary number of private lodging guest rooms according to the timing during operation after the hotel opens. can be By allocating part of the number of guest rooms in the hotel to hotel guests, the other part to private lodging guests, and the rest to rental contract guests according to the above configuration, even if there are vacancies for hotel guests only, By allocating these vacant rooms to private lodging guests and renters who have different customer bases, it becomes possible to fill the vacancies, and it is possible to increase the hotel's overall occupancy rate and stabilize its management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

Furthermore, according to the hotel reservation system according to the third aspect of the present invention, in addition to any one of the configurations described above, the number of hotel guest rooms setting unit may set the temporary number of hotel guest rooms during the busy season of the hotel. can be changed according to the time so that the temporary number of rooms for hotel guests is reduced during the off-season of the hotel. With the above structure, by securing a large number of temporary rooms for hotel guests and temporary rooms for private lodging guests during the hotel's busy season, the number of highly profitable guests will be increased, and during the off-season, these will be reduced and rented. By increasing the number of contracted customers, it will be possible to stabilize hotel management.

Furthermore, according to the hotel reservation system according to the fourth aspect of the present invention, in addition to any one of the above configurations, it further includes a history recording unit for recording information about the number of guests staying at the hotel in the past, The setting unit can be configured to set the temporary number of hotel guest rooms based on the past operating rate of the hotel recorded in the history recording unit.

Furthermore, according to the hotel reservation system according to the fifth aspect of the present invention, in addition to any one of the configurations described above, the number of hotel guest rooms setting unit, based on the prediction of the future occupancy rate of the hotel, It can be configured to set a temporary number of rooms.

Furthermore, according to the hotel reservation system according to the sixth aspect of the present invention, in addition to any one of the above configurations, the hotel guest room number setting unit can automatically calculate the number of hotel guest rooms temporarily. can.

Furthermore, according to the hotel reservation system according to the seventh aspect of the present invention, in addition to any of the above configurations, the hotel guest room number setting unit uses artificial intelligence based on the past occupancy rate of the hotel. can set the number of hotel guest rooms temporarily. With the above configuration, by setting the temporary number of rooms for hotel guests and the number of temporary rooms for private lodging guests according to the demand forecast using artificial intelligence, it is possible to achieve stable operation while simplifying the operation of setting the number of guest rooms.

Furthermore, according to the hotel reservation system according to the eighth aspect of the present invention, in addition to any one of the above configurations, the hotel guest room number setting unit, based on deep learning from the past occupancy rate of the hotel, The number of guest temporary rooms can be set. The above configuration enables accurate demand forecasting using deep learning.

Furthermore, according to the hotel reservation system according to the ninth aspect of the present invention, in addition to any one of the above configurations, the hotel guest room number setting unit manually It can be configured to prompt for setting a temporary number of rooms. With the above configuration, it is possible to set the number of temporary rooms for hotel guests and temporary rooms for private lodging guests using the experience of experienced people and the demand forecast of private lodging guests. It is also possible to set the number.

Furthermore, according to the hotel reservation system according to the tenth aspect of the present invention, in addition to any one of the above configurations, an expiration date is set for the temporary number of rooms for hotel guests, and can be updated at any time. be able to.

Furthermore, according to the hotel reservation system according to the eleventh aspect of the present invention, in addition to any one of the above configurations, further, the hotel guest room number setting unit based on the total number of guest rooms stored in the total guest room number storage unit The number of temporary rooms for hotel guests set in , the number of temporary rooms for private lodging guests set in the number of private lodging guest rooms setting section, and the number of temporary rooms for stores and offices minus the number of rented guests A store / office contract site link section for transmitting to the store/office contract site can be provided.

Furthermore, according to a hotel reservation method according to another aspect of the present invention, there is provided a reservation method for a hotel having a predetermined number of guest rooms, wherein the total number of guest rooms of the hotel is urged to be specified in the total number of guest rooms designating unit. a step of storing the total number of guest rooms specified in the total number of guest rooms specifying unit in the total number of guest rooms storage unit; A step of setting the temporary number of guest rooms to be secured in a hotel guest room number setting unit while making it variable according to the time when the hotel is operated after opening; , the hotel guest reservation site link unit transmits to the hotel guest reservation site that accepts reservations of hotel guests, and the hotel set by the hotel guest room number setting unit based on the total number of guest rooms stored in the total number of guest room storage unit Transmitting the number of temporary rooms for renters for a given rental period to the renter's reservation site where the link section of the renter's reservation site accepts reservations for renters, with the upper limit being the number of guest rooms minus the number of temporary rooms for renters. and the step of As a result, by allocating part of the number of hotel rooms to hotel guests and the rest to rental contract customers, even if there are vacancies only for hotel guests, this vacancy can be used for renters with different customer bases. By directing it to , it will be possible to fill vacancies, improve the hotel's overall occupancy rate, and stabilize management. In addition, by changing the temporary number of rooms for hotel guests according to the period, it becomes possible to allocate the number of rooms according to the demand of hotel guests, and it is possible to operate a hotel with a high profit rate.

Furthermore, according to the hotel reservation method according to the twelfth aspect of the present invention, there is provided a reservation method for a hotel having a predetermined number of guest rooms, wherein a step of storing the total number of guest rooms specified by the total number of guest rooms in the total number of guest rooms storage unit; a step of setting the temporary number of guest rooms to be secured in the hotel guest room number setting unit while making it variable according to the time when the hotel is operated after the opening of the hotel; is set by the hotel guest room number setting unit based on the total number of guest rooms stored in the total number of guest room storage unit The number of temporary guest rooms obtained by subtracting the number of temporary rooms for hotel guests is the upper limit, and the number of temporary guest rooms, which is the number of temporary guest rooms reserved for private lodging, and sending to a customer booking site. As a result, by allocating part of the number of hotel rooms to hotel guests and the other part to private lodging guests, even if there are vacancies only for hotel guests, these vacant rooms will be used for private lodgings with different customer groups. By directing it to customers, it becomes possible to fill vacancies, and it is possible to increase the hotel's overall occupancy rate and stabilize its management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

Furthermore, according to the hotel reservation method according to the thirteenth aspect of the present invention, there is provided a hotel reservation method having a predetermined number of guest rooms, wherein a step of storing the total number of guest rooms specified by the total number of guest rooms in the total number of guest rooms storage unit; The number of rooms temporarily secured in the hotel is set in the hotel guest room number setting unit while being variable according to the time when the hotel is operated after opening, while the total number of guest rooms stored in the total number of guest rooms storage unit is used to determine the hotel Temporary number of private lodging guest rooms, which is the number of guest rooms temporarily secured for private lodging, will be set at the time of operation after opening of the hotel, with the maximum number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the number of guest rooms setting section. A step of setting the number of private lodging guest rooms while being variable according to the number of hotel guest rooms setting unit; While transmitting to the hotel guest reservation site, the private lodging guest reservation site link unit transmits the temporary number of private lodging guest rooms set by the private lodging guest room number setting unit to the private lodging guest reservation site that accepts the private lodging guest reservation, The temporary number of hotel guest rooms set in the hotel guest room number setting section and the temporary private lodging guest room number set in the private lodging guest room number setting section are subtracted from the total number of guest rooms stored in the total number of guest room storage section. and a step of sending, by the lessor reservation site link unit, the number of lessee temporary rooms for lessees for a predetermined rental period to the lessee reservation site that accepts reservations by lessees, with the maximum number of rooms obtained as the upper limit. can be done. By allocating part of the number of hotel rooms to hotel guests, the other part to private lodging guests, and the rest to rental contract guests, even if there are vacancies for hotel guests only, this By allocating vacant rooms to private lodging guests and renters who have different customer bases, it becomes possible to fill vacancies, thereby increasing the occupancy rate of the hotel as a whole and stabilizing its management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

Furthermore, according to a hotel reservation program according to another aspect of the present invention, a reservation program for a hotel having a predetermined number of guest rooms, prompting the user to designate the total number of guest rooms of the hotel in the total number of guest rooms designation unit a function of storing the total number of guest rooms specified by the total number of guest rooms in the total number of guest rooms storage section; A function to set the temporary number of rooms to be secured in the hotel guest room number setting part while changing it according to the time when the hotel is operated after opening, and the hotel guest room number set in the hotel guest room number setting part temporarily. , the hotel guest reservation site link unit transmits to the hotel guest reservation site that accepts reservations of hotel guests, and the hotel set by the hotel guest room number setting unit based on the total number of guest rooms stored in the total number of guest room storage unit Transmitting the number of temporary rooms for renters for a given rental period to the renter's reservation site where the link section of the renter's reservation site accepts reservations for renters, with the upper limit being the number of guest rooms minus the number of temporary rooms for renters. and the function of As a result, by allocating part of the number of hotel rooms to hotel guests and the rest to rental contract customers, even if there are vacancies only for hotel guests, this vacancy can be used for renters with different customer bases. By directing it to , it will be possible to fill vacancies, improve the hotel's overall occupancy rate, and stabilize management. In addition, by changing the temporary number of rooms for hotel guests according to the period, it becomes possible to allocate the number of rooms according to the demand of hotel guests, and it is possible to operate a hotel with a high profit rate.

Furthermore, according to the hotel reservation program according to the fourteenth aspect of the present invention, there is provided a reservation program for a hotel having a predetermined number of guest rooms, wherein A function to prompt, a function to store the total number of guest rooms specified in the total number of guest rooms storage unit, and a total number of guest rooms stored in the total number of guest rooms storage unit as an upper limit. A function to set the temporary number of guest rooms to be secured in the hotel guest room number setting part while changing it according to the time at the time of operation after the opening of the hotel, and the temporary number of hotel guest rooms set in the hotel guest room number setting part is set by the hotel guest room number setting unit based on the total number of guest rooms stored in the total number of guest room storage unit The number of temporary guest rooms obtained by subtracting the number of temporary rooms for hotel guests is the upper limit, and the number of temporary guest rooms, which is the number of temporary guest rooms reserved for private lodging, A function of transmitting to a customer reservation site can be realized by a computer. As a result, by allocating part of the number of hotel rooms to hotel guests and the other part to private lodging guests, even if there are vacancies only for hotel guests, these vacant rooms will be used for private lodgings with different customer groups. By directing it to customers, it becomes possible to fill vacancies, and it is possible to increase the hotel's overall occupancy rate and stabilize its management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

Furthermore, according to the hotel reservation program according to the fifteenth aspect of the present invention, there is provided a reservation program for a hotel having a predetermined number of guest rooms, wherein A function to prompt, a function to store the total number of guest rooms specified in the total number of guest rooms storage unit, and a total number of guest rooms stored in the total number of guest rooms storage unit as an upper limit. The number of rooms temporarily secured in the hotel is set in the hotel guest room number setting unit while being variable according to the time when the hotel is operated after opening, while the total number of guest rooms stored in the total number of guest rooms storage unit is used to determine the hotel Temporary number of private lodging guest rooms, which is the number of guest rooms temporarily secured for private lodging, will be set at the time of operation after opening of the hotel, with the maximum number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the number of guest rooms setting section. The hotel guest reservation site link part accepts the reservation of the hotel guest with a function to set in the number of private lodging guest rooms setting part while being variable according to While transmitting to the hotel guest reservation site, the private lodging guest reservation site link unit transmits the temporary number of private lodging guest rooms set by the private lodging guest room number setting unit to the private lodging guest reservation site that accepts the private lodging guest reservation, The temporary number of hotel guest rooms set in the hotel guest room number setting section and the temporary private lodging guest room number set in the private lodging guest room number setting section are subtracted from the total number of guest rooms stored in the total number of guest room storage section. With the number of guest rooms as the upper limit, the lessee reservation site link part transmits the number of renter temporary rooms for renters for a predetermined rental period to the lessee reservation site that accepts reservations by lessees. can be realized. By allocating part of the number of hotel rooms to hotel guests, the other part to private lodging guests, and the rest to rental contract guests, even if there are vacancies for hotel guests only, this By allocating vacant rooms to private lodging guests and renters who have different customer bases, it becomes possible to fill vacancies, thereby increasing the occupancy rate of the hotel as a whole and stabilizing its management. In addition, by changing the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season, it is possible to allocate the number of rooms according to the demand of hotels and private lodgings, and operate hotels with high profit margins. becomes possible.

A computer-readable recording medium or recording device according to the sixteenth aspect stores the above program. Recording media include CD-ROM, CD-R, CD-RW, flexible disk, magnetic tape, MO, DVD-ROM, DVD-RAM, DVD-R, DVD+R, DVD-RW, DVD+RW, Blu-ray (registered trademark), HD DVD (AOD) and other magnetic disks, optical disks, magneto-optical disks, semiconductor memories, and other media capable of storing programs. In addition to the programs that are stored in the recording medium and distributed, the programs also include those that are distributed by downloading through a network line such as the Internet. Further, the recording medium includes devices capable of recording programs, for example, general-purpose or dedicated devices in which the above programs are implemented in the form of software, firmware, or the like so as to be executable. Furthermore, each process and function included in the program may be executed by computer-executable program software. It may be implemented in a form in which software and partial hardware modules that implement a part of hardware elements are mixed.

1 is a system diagram showing network connection relationships of a hotel reservation system according to Embodiment 1. FIG. It is a schematic diagram which shows an example of a hotel guest reservation site. It is a schematic diagram which shows an example of a private lodging guest reservation site. FIG. 4 is a schematic diagram showing an example of a rental contract customer contract site; FIG. 4 is a schematic diagram showing how the number of guest rooms in a hotel is temporarily changed in the hotel reservation system according to Embodiment 1; FIG. 2 is a system diagram showing the interrelationship of the constituents of the hotel reservation system according to Embodiment 1; 1 is a block diagram of a hotel reservation system according to Embodiment 1; FIG. 2 is a block diagram of a hotel reservation system according to Embodiment 2; FIG. FIG. 10 is a schematic diagram showing how the number of guest rooms in a hotel is temporarily changed in the hotel reservation system according to Embodiment 2; FIG. 11 is a schematic diagram showing how the number of guest rooms in a hotel is temporarily changed in the hotel reservation system according to Embodiment 3; FIG. 11 is a system diagram showing network connection relationships of a hotel reservation system according to Embodiment 3; FIG. 11 is a block diagram of a hotel reservation system according to Embodiment 3; FIG. 4 is a schematic diagram showing an example of a contract site of a tenant contract customer. It is a figure explaining the flow of the conventional accommodation reservation order reception method. 1 is a schematic diagram showing a conventional service providing system; FIG.

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. However, the embodiments shown below are examples for embodying the technical idea of the present invention, and the present invention is not limited to the following. In addition, this specification does not in any way specify the members shown in the claims as the members of the embodiment. In particular, the dimensions, materials, shapes, relative arrangements, etc. of the components described in the embodiments are not intended to limit the scope of the present invention, but are merely illustrative examples, unless otherwise specified. It's nothing more than Note that the sizes and positional relationships of members shown in each drawing may be exaggerated for clarity of explanation. Furthermore, in the following description, the same names and symbols indicate the same or homogeneous members, and detailed description thereof will be omitted as appropriate. Furthermore, each of the elements constituting the present invention may be configured with the same member so that a single member may serve as a plurality of elements, or conversely, the function of one member may be performed by a plurality of members. It can also be realized by sharing.
[Embodiment 1]

A network connection relationship of the hotel reservation system 1000 according to the first embodiment is shown in FIG. As shown in this figure, users such as hotel guests, private lodging guests, and short-term renters use communication terminals such as smartphones, tablets, mobile phones, and personal computers, and use network lines such as the Internet. Access hotel reservation sites, private lodging reservation sites, or rental property information and contract sites, and make a contract for a hotel, private lodging, or rental property that meets your preferred conditions.

In order to respond to such requests from users, hotels build their own reservation sites for hotel companies and provide dedicated hotel guest reservation sites and private lodging guest reservation sites via networks. In addition, external integrated hotel reservation sites (e.g. Rakuten Travel (trademark), Yahoo! Travel (trademark), Jalan (trademark), etc.), integrated private lodging reservation sites (e.g. Airbnb (trademark)), hotel reservations and private lodging reservations I will provide a. FIG. 2 shows an example of a hotel guest reservation site, and FIG. 3 shows an example of a private lodging guest reservation site.

The user accesses these sites as necessary and performs the reservation procedure after comparing and considering. In addition, not only hotel and private lodging guests but also short-term rental properties such as weekly apartments and monthly apartments can be searched via the Internet. In this case, the provider of the rental property provides information on the rental property and concludes a contract through the rental property guide site and contract site built by the company, or through the integrated rental property guide/contract site. It should be noted that the rental contract is not necessarily limited to being completed online, and face-to-face contracts can be appropriately combined as necessary. For example, an application for a contract may be accepted on the Internet, and an actual contract may be made face-to-face. FIG. 4 shows an example of a rental contract customer contract site.

As mentioned above, hotel accommodation reservations, private lodging reservations, rental contracts, etc. can be provided through sites built by each hotel operator, as well as using other hotel reservation sites. Here, other hotel reservation sites refer to integrated hotel reservation sites that centralize hotel reservations for each company, such as Rakuten Travel (trademark) and Yahoo! In addition to sites such as Travel (trademark) and Air BandB (trademark), reservations can be made via networks, such as sites that make reservations for multiple hotels under the company's own affiliates, and reservations that use dedicated lines instead of public lines. You can use the site accordingly.

It should be noted that the phrase "built in-house" in this specification is not necessarily limited to the case where everything is done in-house, and other resources can be used as appropriate. For example, various usage modes can be used as appropriate, such as outsourcing to a server construction company, using a rental server, or requesting a company that performs server setting, management and operation as a total service.
(Improved hotel occupancy rate)

It is practically impossible to achieve 100% occupancy in hotels. Before constructing a hotel, we calculate the number of guest rooms according to location conditions and demand forecasts. Not uncommon. In the first place, the operating rate is not constant and is affected by factors such as weather (typhoon, temperature in summer and winter), occasions and events, and may fluctuate to 60% or 80% depending on the season. However, once a hotel is built, the number of guest rooms is fixed, and even if the occupancy rate is 80%, 20% of the rooms cannot be eliminated.

Therefore, in this embodiment, vacant rooms are used for purposes other than hotel guests according to the operating rate of the hotel. Here, vacant rooms are used for private lodging and short-term rental such as weekly apartments according to the annual occupancy rate of the hotel building. The annual occupancy rate of a hotel can generally be predicted from the history of past occupancy status.

Hotel rooms are rented out on a daily basis. On the other hand, demand for short-term rentals, such as weekly, monthly or yearly, exists separately from hotel demand. Furthermore, private lodgings of several days to several weeks can be mentioned as an intermediate number of days. The number of hotel guest rooms allocated to these three customer groups is varied as shown in FIG.

First, determine the number of rooms for hotel guests. A certain percentage (for example, 70% of the total number of rooms in the hotel) is set according to the trend of the operating status of the hotel in the same period in the past. A percentage of the remaining number of rooms (eg, 20% out of 30%) is then allocated to short-term rentals. Finally, the rest (eg 10%) is allocated to minpaku. As a result, the occupancy rate of the rooms in the entire hotel building can be improved. In the case of minpaku, there is a regulation that allows only 180 days a year to be rented, so the operation is set within this range.

In this specification, a short-term lease contract is simply referred to as a short-term contract in contrast to a long-term lease contract for general condominiums and rentals, and does not mean that the contract days are limited to a short term. For example, it is used in the sense that it includes a relatively long-term rental contract such as a yearly contract. Furthermore, as a short-term stay type service, a service different from general hotel guests may be added. Examples include lending of furniture and electric appliances such as cooking utensils, and provision of breakfast and cleaning. Business travelers can also expect synergistic effects such as the use of rental conference rooms in the hotel. Convenience can be further enhanced by linking with rental offices, which will be described later. In other words, when providing a part of the hotel, for example, the 1st to 3rd floors as a tenant (rental store) such as a store or office, a company that is a tenant can use the rental conference room in the same hotel for meetings and other purposes. For users of rental shops and short-term rental contracts, such as using short-term rental contracts for business negotiations, exhibitions, etc., or using short-term rental contracts as living space for employees (e.g. presidents, executives, or short-term contract specialists). The promotion of the use of other facilities is planned, and the effect of increasing interlocking can be expected.
(Hotel management)

Here, FIG. 6 shows an example of the interrelationship between the constituents of the hotel reservation system 1000 according to the first embodiment. In this example, the description will focus on the hotel management company.

A hotel management company accepts reservations from hotel guests and makes rental contracts with short-stay guests through its homepage on the Internet. For example, it accepts hotel reservations from hotel guests through its own hotel reservation site. In this case, it will be a direct transaction such as reservation and payment with hotel guests. In addition, the company may separately prepare its own private lodging reservation site, and similarly, it is possible to deal directly with the guests.

Alternatively, it accepts hotel reservations from hotel guests via integrated hotel reservation sites (eg, trivago (trademark), booking.com (trademark), Rakuten Travel (trademark)). These are preferably combined. Integrated hotel booking sites may also contract or partner with more than one. Similarly, vacation rental reservations can be accepted through integrated vacation rental booking sites (eg, Airbnb™, Tujia™). In this case as well, a contract or tie-up may be made with one or more integrated private lodging reservation sites.

In addition, real estate rental agreements will be concluded with short-stay guests. In this case as well, it is possible to set up a rental property guide/contract site in-house, or to conclude a business alliance or brokerage contract with an integrated rental property guide/contract site (eg, SUUMO (trademark), CHINTAI (trademark)). Also, the rental contract may be completed on the home page, but for example, after accepting the application from the home page, the date and time of visiting the actual store may be decided, and the contract itself may be made face-to-face. In this way, in addition to hotel guests, accommodation reservations with private lodging guests and contracts with short-stay guests can be efficiently made through the Internet, and the occupancy rate of the hotel as a whole can be improved.
(Block diagram of hotel reservation system 1000)

Next, FIG. 7 shows a block diagram of the hotel reservation system 1000. As shown in FIG. This hotel reservation system 1000 manages reservation of guest rooms in a hotel having a predetermined number of guest rooms. In other words, it manages reservations for hotel guests and private lodging guests, as well as contracts for short-term guests. Also, if necessary, a contract management function for rental shops and a reservation function for rental meeting rooms, rental halls, etc. may be added (details will be described later). It should be noted that, in the present specification, use contracts with short-term visitors and business customers using rental stores are also treated as a hotel reservation system from the viewpoint of using hotel facilities. That is, in this specification, the term "reservation of a hotel" is used not only to reserve a guest room, but also to include short-term stays and rental agreements for rental shops.

A hotel reservation system 1000 shown in FIG. This hotel reservation system 1000 can be constructed by a computer or the like in which a hotel reservation program is installed. Alternatively, it may be configured with dedicated hardware.
(Input unit 10)

The input unit 10 can use an input device such as a keyboard or a mouse, a touch panel, a voice input interface, or the like. The input unit 10 implements the function of the total number of guest rooms designation unit 12 . The manager of the hotel reservation system designates the total number of guest rooms of the hotel through the total number of guest rooms designating section 12 .
(storage unit 20)

A storage medium such as a semiconductor memory or a hard disk can be used as the storage unit 20 . This storage unit 20 realizes the functions of a total number of guest rooms storage unit 21 , a hotel guest room number storage unit 22 , a guest room number storage unit 23 , a rented guest room number storage unit 24 , and a history recording unit 26 . The total number of guest rooms storage unit 21 stores the total number of guest rooms specified by the total number of guest rooms specifying unit 12 . The hotel guest room number storage unit 22 stores the hotel guest temporary room number set by the hotel guest room number setting unit 22 . The private lodging guest room number storage unit 23 stores the number of private lodging guest rooms set by the private lodging guest room number setting unit 33 . The number of rental guest rooms storage unit 24 stores the temporary number of rooms set by the number of rental guest rooms setting unit 34 .

Note that the private lodging guest room number storage unit 23 and the rental guest room number storage unit 24 can be omitted if the temporary number of private lodging guest rooms and the temporary number of rented guest rooms can be calculated by arithmetic operations such as addition and subtraction. For example, if the total number of guest rooms = the number of temporary rooms for hotel guests + the number of temporary rooms for private lodging guests + the number of temporary rooms for renting guests, if the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests are set, , Temporary number of rented guest rooms = total number of guest rooms - (temporary number of hotel guest rooms + temporary number of vacation rental guest rooms), so the number of rented guest rooms storage unit may be omitted. .

The history recording unit 26 records information about the number of hotel guests in the past. For example, for the past 10 years and all years after the start of recording, monthly, weekly, and daily hotel occupancy rates, weather, temperature, events and events, and the presence or absence of sudden incidents are recorded. By referring to this information, current and future demand forecasts can be made, and the number of hotel guest rooms can be adjusted temporarily.
(Calculation unit 30)

The calculation unit 30 is configured by a CPU, MPU, SoC, FPGA, and the like. The calculation unit 30 implements functions of a hotel guest room number setting unit 32 , a private lodging guest room number setting unit 33 , and a rental guest room number setting unit 34 . A hotel guest room number setting unit 32 sets the number of guest rooms temporarily reserved for hotel guests, with the total number of guest rooms stored in the guest room storage unit as an upper limit. Private lodging guests, which is the number of rooms temporarily secured for private lodging, with the upper limit of the number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the hotel guest room number setting unit 32 from the total number of guest rooms stored in the unit 21. Sets the number of temporary rooms.

The rental guest room number setting unit 34 subtracts the temporary number of hotel guest rooms set by the hotel guest room number setting unit 32 and the temporary guest room guest room number from the total number of guest rooms stored in the total guest room number storage unit 21. With the number of guest rooms as the upper limit, set the number of temporary rooms for renters, which is the number of rooms temporarily reserved for renters. If the total number of guest rooms = the number of temporary rooms for hotel guests + the number of temporary rooms for private lodging guests + the number of temporary rooms for renting guests, the number of temporary rooms for renting guests = the total number of guest rooms - (the number of temporary rooms for hotel guests + number of temporary guest rooms). Therefore, in this case, the rental guest room number setting unit 34 may perform only the above calculation, or the rental guest room number setting unit may be omitted by causing another member to perform the above calculation.

The average rental period of renters is set to be longer than the average length of stay of hotel guests. For example, the minimum rental period for renters is set to one week or longer, or one month or longer. Also, the rental period may be set in units of weeks or months. Providing lodging to hotel guests is generally more profitable than short-term rentals. Therefore, when providing guest rooms in the hotel to short-term stay guests in addition to hotel guests and private lodging guests, it is necessary to allocate more guest rooms to hotel guests with high profit margins, in other words, short-term stays From the point of view of profit margins, it is preferable to set the number of guest rooms to be allocated to a smaller number of customers. On the other hand, the number of hotel guests fluctuates sharply, while the number of short-stay guests stays relatively longer, so the number of guests tends to be stable.
(Temporary variable number of rooms for hotel guests)

Therefore, in this embodiment, the hotel guest room number setting unit 32 and the private lodging guest room number setting unit 33 make the hotel guest temporary room number and the private lodging guest temporary room number variable, as shown in FIG. For example, the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests are changed depending on the time. That is, the number of hotel guest rooms setting unit 32 and the number of private lodging guest rooms setting unit 33 increase the number of temporary hotel guest rooms and the number of private lodging guest rooms during the busy season of the hotel, and increase the number of temporary guest rooms for hotel guests during the off-season. Adjust the number of temporary rooms for hotel guests and temporary rooms for private lodging guests according to the season so as to reduce the number of rooms and temporary rooms for private lodging guests. As a result, during the hotel's off-season, the number of rental contract customers is relatively increased, filling vacancies and improving the occupancy rate. By securing a large number of guests, it is possible to increase the number of guests with high profit margins and stabilize the hotel management as a whole.

Further, the hotel guest room number setting unit 32 refers to the past operation status of the hotel and adjusts the number of hotel guest rooms temporarily. Specifically, information such as the number of hotel guests in the past is recorded in advance in the history recording unit 26, and based on the past occupancy rate of the hotel recorded in this history recording unit 26, the number of temporary hotel guest rooms is calculated. set. Similarly, the private lodging guest room number setting unit 33 can refer to the past operation status of the hotel and adjust the number of private lodging guest rooms temporarily.

The hotel guest room number setting unit 32 and the private lodging guest room number setting unit 33 set the number of temporary hotel guest rooms and the temporary guest room guest rooms based on the prediction of the future occupancy rate of the hotel. Such prediction is preferably performed automatically using a computer. For example, AI, that is, artificial intelligence, is used to predict demand and set the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests. Moreover, it is preferable to use deep learning, that is, deep learning, when forecasting demand. As a result, it is possible to accurately increase or decrease the number of guest rooms while greatly saving labor compared to manual operation. Thus, the calculation unit 30 can also function as a demand prediction unit.

However, the setting of the temporary number of hotel guest rooms and the temporary number of private lodging guest rooms is not limited to a completely automated configuration, and manual adjustment can also be combined. For example, the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests, which are automatically calculated based on the demand forecast, are displayed on the display unit so that the administrator of the hotel reservation system 1000 can confirm these values. do. It is also possible to let the administrator decide whether to use the calculated numerical value as it is or to slightly increase or decrease it. For example, an experienced manager uses the calculated value as a candidate value, makes some corrections from the input unit 10 as necessary, and finally obtains the final number of temporary rooms for hotel guests and the number of temporary guest rooms for private lodging guests. may be set.

Alternatively, the administrator can display the information recorded in the history recording unit 26 on the display unit and set the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests based on the information. Even if the number of temporary rooms for hotel guests and temporary rooms for private lodging guests is manually set in this way, the number of rooms can be allocated according to the demand of hotel guests, private lodging guests, and short-stay guests. While adjusting as shown in FIG. 5, it is also possible to improve the occupancy rate of the hotel as a whole.

It should be noted that the state of changing the ratio of allocating hotel guest rooms to hotel guests A, private lodging guests B, and rental guests C shown in FIG. 5 is for explaining the state of changing the threshold for increase or decrease. and does not necessarily mean that they are distributed in such a way that they are clearly demarcated by boundaries. For example, guest rooms assigned to A for hotel guests, B for private lodging guests, and C for renters may be randomly distributed. However, from the perspective of providing opportunities for business opportunities such as business alliances between users, for example, by promoting exchanges between short-stay guests, the rooms for renters C are on the same floor or on the same floor. It is preferable to reserve them collectively, such as adjacent blocks of floors. Similarly, for A for hotel guests and B for private lodging guests, for example, from the perspective of ensuring that guests of the same class can have a comfortable stay experience, such as promoting interaction between Japanese guests and overseas travelers. , should be secured together.

As described above, by combining not only regular hotel guests but also private lodging guests and short-stay guests in hotel guest rooms, the risk of vacancies due to hotel guests alone can be reduced and profits can be increased. The rate will be improved and the hotel management will be stabilized. In the example above, the order of priority for allocating guest rooms is set in the order of hotel guests, short-term guests, and short-term guests. good too. In particular, short-term guests are expected to have a certain amount of demand, so after securing for hotel guests, the next priority is to secure the demand for short-term guests, and the remaining amount is reserved for private lodging guests. By opening it up for use, it is possible to secure a certain number of customers and increase the utilization rate, thereby improving the profit margin.
[Embodiment 2]

In the above example, the hotel guest room number setting unit 32 and the private lodging guest room number setting unit 33 are used to change the temporary number of hotel guest rooms and the temporary guest room guest rooms. That is, in Embodiment 1, as shown in FIG. The operating rate is increased by making the threshold variable. However, the present invention is not limited to the method of dividing the guest rooms of the hotel into three types of guest groups, but may be divided into two types or four types or more. As an example, a hotel reservation system 2000 according to Embodiment 2 is shown in FIGS. 8 and 9. FIG. As shown in the block diagram of FIG. 8, the settings for private lodging guests are omitted from the hotel reservation system 1000 of FIG. The same members as in FIG. 7 described above are denoted by the same reference numerals, and detailed description thereof is omitted.

In the hotel reservation system 2000 according to the second embodiment, as shown in FIG. 9, hotel rooms are roughly divided into two types: A for regular hotel guests and C for renters. This configuration has the advantage that the number of thresholds is one and the calculation and management can be performed easily.

In addition, the present invention is not limited to this configuration. One threshold can be changed according to demand.
(Communication unit 40)

The communication unit 40 can use a communication module (WiFi, Bluetooth (trademark)) capable of network communication by connecting to an external device via a network. The communication unit 40 implements the functions of a hotel guest reservation site link unit 42 , a private lodging guest reservation site link unit 43 , and a rental guest reservation site link unit 44 . For example, API can be used to link with an external site.

A hotel guest reservation site link unit 42 transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit 32 to a hotel guest reservation site that accepts hotel guest reservations. In response to this, the hotel guest reservation site changes the total number of guest rooms for hotel guests currently accepting reservations to the temporary number of hotel guest rooms, and accepts hotel guests.

Similarly, the private lodging guest reservation site link unit 43 transmits the temporary number of private lodging guest rooms set by the private lodging guest room number setting unit 33 to the private lodging guest reservation site that accepts private lodging guest reservations. In response to this, the reservation site for private lodging guests changes the total number of rooms for private lodging guests currently accepting reservations to the temporary number of rooms for private lodging guests, and accepts the guest for private lodging guests. Also, the lessee reservation site link unit 44 transmits the temporary number of lessee rooms set by the lessee guest room number setting unit 34 to the lessee reservation site that accepts reservations from hotel guests. In response to this, the renter reservation site changes the total number of guest rooms currently being reserved for hotel guests to the temporary number of rooms for renters and accepts renters.

If the hotel reservation site, private lodging reservation site, etc. is an integrated hotel reservation site or integrated private lodging reservation site that accepts reservations for multiple hotels, the hotel guest reservation site link section 42 and the private lodging guest reservation site link section 43 Along with the number of temporary rooms for hotel guests and the number of temporary rooms for private lodging guests, information on hotel names is also transmitted. In response to this, the integrated hotel reservation site or the like can update the total number of guest rooms of the applicable hotel. On the other hand, if there is only one hotel and it is not necessary to distinguish it from other hotels, such as the reservation sites of hotel companies, the hotel name information can be omitted.

The hotel guest reservation site linking unit 42 can also transmit information on the number of hotel guest rooms temporarily to a plurality of hotel reservation sites. For example, when hotel reservations are accepted by one or more integrated hotel reservation sites in addition to the company's own hotel reservation site, the hotel guest's temporary number of rooms is updated for a plurality of hotel reservation sites. At this time, as described above, the hotel name is appropriately added according to the destination hotel reservation site.

In addition, when reservations for hotel guests are accepted on multiple hotel reservation sites, the allocation of the number of rooms that can be accepted by each hotel reservation site may be adjusted. In this case, the hotel guest reservation site link unit 42 transmits information on the temporary hotel guest room number after adjusting the hotel guest temporary guest room number according to the allocation ratio.
(date of expiry)

In addition, an expiration date can be set for the hotel guest temporary room numbers to be sent. For example, the expiration date of the temporary number of rooms for hotel guests set is one month, and the temporary number of rooms for hotel guests for the next month is calculated separately and transmitted at an appropriate timing. In other words, since the demand of hotel guests fluctuates depending on the season, events, etc., by changing the number of hotel guest rooms temporarily, more appropriate hotel guest room management can be expected and the occupancy rate will be improved. can be made The expiration date can also be set in advance. The hotel guest reservation site link unit 42 periodically transmits the temporary number of hotel guest rooms to the hotel reservation site so that the number of guest rooms on the hotel reservation site can be updated at any time by changing it at a predetermined timing, for example, every month. Can update. In this case, since the expiration date is set in advance, there is no need to include information on the expiration date in the information sent to the hotel reservation site.

In addition, there may be a case where a sudden change in the number of hotel guest rooms is desired. For example, when it becomes clear that the number of hotel users is expected to increase temporarily due to the occurrence of an earthquake or other major incident, the hotel guest reservation site link unit 42 sends a request to the hotel reservation site to change the temporary number of hotel guest rooms. By doing so, the number of rooms can be updated at any time. In this way, by setting the timing of updating the number of hotel guest rooms on the hotel reservation site to the timing when the hotel guest reservation site link unit 42 transmits the temporary number of hotel guest rooms to the hotel reservation site, You can update the number of rooms accordingly without including the information.
[Embodiment 3]

In the above example, lodging and short-term stays by general customers have been explained, but in terms of hotel usage, usage contracts for tenants (rental stores) such as stores and offices can be handled in the same way. Such an example is shown in FIGS. 10 to 12 as a hotel reservation system 3000 according to the third embodiment. In the hotel reservation system 3000 shown in these figures, the same reference numerals are assigned to the same members as those in FIGS. 1 and 7, and detailed description thereof will be omitted.

The hotel reservation system 3000 shown in FIGS. 10 and 11, in addition to general users, provides guidance and contracts for tenant properties through a network line to tenant property guidance and contract sites (sites built by the company, or multiple properties). This can be done from the Integrated Tenant Property Guide/Contract Site). FIG. 13 shows an example of a tenant contract customer contract site. For example, users of tenants such as restaurants, shops, banks, and offices located on the 1st floor or upper floors of a hotel can check for vacant stores and obtain information through a dedicated tenant property guide/contract site. In addition, contract procedures, advance explanations, and setting of interview dates and times for that purpose can be performed as necessary.

Similarly, procedures for using hotel rental conference rooms, rental halls, etc., may be performed through this tenant property information/contract site, a dedicated conference room reservation site, or the like. By providing not only space for tenants but also meeting rooms and event venues, it will be easier to attract business customers, and synergistic effects can be expected between tenant use and meeting room use.

In the block diagram of the hotel reservation system 3000 shown in FIG. The communication unit 40 also includes a store contract site link unit 45 for exchanging information with tenant property information/contract sites. The rental store information storage unit 25 records information such as the number and area of spaces for rental stores, information on currently contracted rental stores, and information such as the number and area of spaces available as uncontracted vacant stores. Based on this rental store information storage unit 25, current vacant store information is transmitted to the tenant property information/contract site through the store contract site link unit 45. FIG.

Further, when the vacant shop information changes due to contract conclusion or cancellation of a rental shop, the information recorded in the rental shop information storage unit 25 is updated accordingly. For example, the store contract site link unit 45 stores information recorded in the rental store information storage unit 25 based on information from the tenant property guide/contract site, or based on input from the input unit 10 by the user or administrator. to reflect changes in As a result, the information held in the rental store information storage unit 25 can be updated to the latest information.
(reservation site)

Hotel guests, private lodging guests, short-term stay users, etc. make reservations through websites such as hotel reservation sites, private lodging reservation sites, rental property information and contract sites, etc. FIG. 2 shows an example of a hotel guest reservation site, FIG. 3 shows an example of a private lodging guest reservation site, FIG. 4 shows an example of a rental contract customer contract site, and FIG. 13 shows an example of a tenant contract customer contract site. Customers and users access the reservation sites and contract sites shown in these figures with a smartphone or the like and make a reservation by entering necessary information. In addition to input devices such as a touch panel and a keyboard, a voice input interface can also be used as input means.
(Voice input interface 54)

Moreover, it is preferable that these reservation sites are provided with language switching means 52 for switching to a different language according to the language of the user. Here, the language switching means 52 may explicitly select or switch a desired language by manual operation of the user, for example, from menus or icons, or may use the voice input interface 54 . For example, if the user speaks in their own language through the smartphone's microphone, the smartphone or an application installed on the smartphone automatically detects the language type and switches to the detected language. good. For example, when a user speaks "hotel search" in Japan, this language is detected by the microphone of the smartphone, and the language input by voice recognition is Japanese, and the content is "hotel search" or similar to this. Other similar words are identified, and the operation proceeds according to this identified language. According to this method, it is possible to easily switch a desired language, which has conventionally been troublesome. In particular, there are many non-Japanese guests who book hotels, and in this case, the default initial language is set to English. There are many times when I don't know if I should switch, or I'm confused. Therefore, by simply speaking to the app, you can switch to the spoken language, perform speech recognition in the switched language, and analyze the meaning. You can get the advantage of being able to operate the accommodation reservation from the homepage very conveniently. In addition to voice input, reservations can also be made by voice interaction.
(automatic check-in function)

In addition to the conventional face-to-face check-in at hotels and private lodging facilities, it is also possible to automatically check-in by detecting the current location of the user using the location detection function of the smartphone. For example, the location of a smartphone can be identified by communicating with a beacon (e.g., i-Beacon (trademark) or Eddystone (trademark)), which is a BLE communication device, using Bluetooth, particularly BLE (Bluetooth Low Energy), of a smartphone. It can automatically determine whether a user with a smartphone has entered the hotel facility. At this time, for example, a hotel reservation application is installed in advance on the smartphone, and by making a hotel reservation through this hotel reservation application, it is detected that the user with the smartphone has entered the facility of the hotel corresponding to the reservation date. You will be automatically checked in. In addition, it is possible to manage check-out in the same way, and it may be managed so that payment is automatically made at the time of check-in or check-out. In addition, it is based on position detection, such as detecting that a guest approaches the entrance of the room designated for accommodation and automatically unlocking the room, and vice versa, locking the room when leaving the room. The operation may be automated, or the customer may be prompted to confirm the execution of the process before the process is automatically performed. For example, regarding the locking and unlocking of the room, when the user comes to the entrance of the room, the smartphone will vibrate, alarm, screen display, pop-up notification, voice guidance, etc., and say, "Unlock the room key." Are you sure?” and asks for confirmation. According to this, when the user presses the "OK" button or gives an instruction such as "yes" by voice input, unlocking may be executed. Also, after entering the room, if you do not know how to operate it, you can call the front desk of the hotel, or you can use the voice input interface to say "Please connect to the front desk" or "Help" to your smartphone to automatically activate the extension phone. It is also possible to connect to the front desk or an operator so that they can have a conversation.

Furthermore, the BLE communication device can send a push notification to the smartphone using BLE, and display necessary information on the screen of the smartphone. For example, "Mr. XX, welcome to our hotel. Your accommodation will be for XX days from XX day to XX day, with dinner and breakfast included. The check-out time of our hotel is XX o'clock.Please select the desired time for dinner from the following screen.For breakfast tickets, please display this screen." or prompt for necessary selections.

In this way, smartphone applications can be used to save labor for reservations and check-ins.

A hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable storage medium according to the present invention can be used to efficiently rent properties for business such as general hotel guests, private lodging guests, renters, tenants and offices. It can be suitably used for various reservations and contracts.

1000, 2000, 3000 Hotel reservation system 10 Input unit 12 Total number of guest rooms designating unit 20 Storage unit 21 Total number of guest rooms storage unit 22 Hotel guest room number storage unit 23 Minpaku guest room number storage unit 24 Rental guest room number Storage unit 25: Rental store information storage unit 26: History recording unit 30: Calculation unit 32: Hotel guest room number setting unit 33: Minpaku guest room number setting unit 34: Rental guest room number setting unit 40: Communication unit 42: Hotel guest reservation site link Part 43: Minpaku guest reservation site link part 44: Rental guest reservation site link part 45: Store contract site link part 52: Language switching means 54: Voice input interface

Claims (16)

A reservation system for a hotel having a predetermined number of guest rooms,
a total number of guest rooms designation unit prompting designation of the total number of guest rooms of the hotel;
a total number of guest rooms storage unit for storing the total number of guest rooms specified by the total number of guest rooms specifying unit;
A hotel guest room number setting unit that sets the number of guest rooms temporarily secured for hotel guests, with the total number of guest rooms stored in the total number of guest room storage unit as the upper limit;
a hotel guest reservation site link unit that transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to a hotel guest reservation site that accepts reservations by hotel guests;
Temporary number of guest rooms secured for private lodging, with the number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the hotel guest room number setting section from the total number of guest rooms stored in the total number of guest room storage section. a vacation rental guest reservation site link unit that transmits the temporary number of vacation rental guest rooms to a vacation rental guest reservation site that accepts reservations from vacation rental guests;
with
A hotel reservation system in which the number of hotel guest rooms setting unit changes the temporary number of hotel guest rooms according to the period of operation after opening of the hotel. A reservation system for a hotel having a predetermined number of guest rooms,
a total number of guest rooms designation unit prompting designation of the total number of guest rooms of the hotel;
a total number of guest rooms storage unit for storing the total number of guest rooms specified by the total number of guest rooms specifying unit;
A hotel guest room number setting unit that sets the number of guest rooms temporarily secured for hotel guests, with the total number of guest rooms stored in the total number of guest room storage unit as the upper limit;
Temporary number of guest rooms secured for private lodging, with the number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the hotel guest room number setting section from the total number of guest rooms stored in the total number of guest room storage section. a private lodging guest room number setting unit that sets the temporary number of private lodging guest rooms,
a hotel guest reservation site link unit that transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to a hotel guest reservation site that accepts reservations by hotel guests;
a vacation rental guest reservation site link unit that transmits the temporary number of vacation rental guest rooms set by the vacation rental guest room number setting unit to a vacation rental guest reservation site that accepts reservations from vacation rental guests;
The temporary number of hotel guest rooms set by the hotel guest room number setting section and the temporary private lodging guest room number set by the private lodging guest room number setting section are calculated from the total number of guest rooms stored in the total number of guest room storage section. a lessee reservation site link unit that transmits the temporary number of lessee rooms for lessees for a predetermined rental period, with the subtracted number of rooms as an upper limit, to a lessee reservation site that accepts lessee reservations;
with
A hotel reservation system in which the number of hotel guest rooms setting unit and the number of private lodging guest rooms setting unit change the temporary number of rooms for hotel guests and the temporary number of rooms for private lodging guests according to the period of operation after opening of the hotel. The hotel reservation system according to claim 1 or 2 ,
The hotel guest room number setting unit
During the busy season of the hotel, the number of temporary rooms for hotel guests is increased,
The hotel reservation system is variable according to the season so that the temporary number of rooms for the hotel guests is reduced during the off-season of the hotel. The hotel reservation system according to any one of claims 1 to 3 , further comprising:
Equipped with a history recording unit that records information about the number of past hotel guests,
The hotel reservation system, wherein the hotel guest room number setting unit sets the temporary number of hotel guest rooms based on the past occupancy rate of the hotel recorded in the history recording unit. The hotel reservation system according to any one of claims 1 to 4 ,
The hotel reservation system, wherein the hotel guest room number setting unit is configured to set the temporary number of hotel guest rooms based on a prediction of the future occupancy rate of the hotel. The hotel reservation system according to claim 4 or 5 ,
The hotel reservation system wherein the hotel guest room number setting unit automatically calculates the temporary number of hotel guest rooms. The hotel reservation system according to claim 6 ,
The hotel reservation system, wherein the hotel guest room number setting unit uses artificial intelligence to temporarily set the number of hotel guest rooms based on the past occupancy rate of the hotel. A hotel reservation system according to claim 7 ,
The hotel reservation system wherein the hotel guest room number setting unit sets the temporary number of hotel guest rooms based on deep learning from the past occupancy rate of the hotel. The hotel reservation system according to claim 4 or 5 ,
The hotel reservation system, wherein the hotel guest room number setting unit is configured to manually prompt the hotel guest to temporarily set the number of rooms based on the past occupancy rate of the hotel. The hotel reservation system according to any one of claims 1 to 9 ,
A hotel reservation system in which an expiration date is set for the temporary number of rooms for hotel guests and can be updated at any time. The hotel reservation system according to claim 2 , further comprising:
The temporary number of hotel guest rooms set by the hotel guest room number setting unit from the total number of guest rooms stored in the total guest room number storage unit, and the temporary guest room guest room number set by the private lodging guest room number setting unit; a store /office contract site link unit that transmits the temporary number of store /office rooms after subtracting the number of renters to the store /office contract site that contracts for the store/office;
hotel reservation system. A hotel reservation method having a predetermined number of guest rooms,
prompting to designate the total number of guest rooms of the hotel in the total number of guest rooms designation unit;
a step of storing the total number of guest rooms specified by the total number of guest rooms specifying section in a total number of guest room storage section;
With the total number of guest rooms stored in the total number of guest rooms storage unit as the upper limit, the number of guest rooms temporarily secured for hotel guests is set in the hotel guest room number setting unit while making it variable according to the time when the hotel is operated after opening. a step of setting
The hotel guest reservation site linking unit transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to the hotel guest reservation site that accepts reservations by hotel guests, while storing it in the total number of guest room storage unit. Temporary number of private lodging guest rooms, which is the number of guest rooms temporarily secured for private lodging, with the upper limit of the number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the above-mentioned hotel guest room number setting unit from the total number of guest rooms set. is transmitted to a vacation rental customer reservation site that accepts vacation rental customer reservations from the vacation rental customer reservation site link unit;
Hotel booking system including. A hotel reservation method having a predetermined number of guest rooms,
prompting to designate the total number of guest rooms of the hotel in the total number of guest rooms designation unit;
a step of storing the total number of guest rooms specified by the total number of guest rooms specifying section in a total number of guest room storage section;
With the total number of guest rooms stored in the total number of guest rooms storage unit as the upper limit, the number of guest rooms temporarily secured for hotel guests is set in the hotel guest room number setting unit while making it variable according to the time when the hotel is operated after opening. On the other hand, the total number of guest rooms stored in the total number of guest rooms storage unit minus the temporary number of hotel guest rooms set in the hotel guest room number setting unit is set as the upper limit, and the number of rooms temporarily secured for private lodging is set. a step of setting the temporary number of private lodging guest rooms, which is a typical number of guest rooms, in the private lodging guest room number setting unit while making it variable according to the time when the hotel is operated after opening;
A hotel guest reservation site link unit transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to a hotel guest reservation site that accepts reservations by hotel guests, while the number of private lodging guest rooms setting unit sets the number. The temporary number of rooms for private lodging guests is transmitted by the private lodging guest reservation site link unit to the private lodging guest reservation site that accepts reservations for private lodging guests, and from the total number of guest rooms stored in the total guest room storage unit, the hotel guest room Rental for renters for a predetermined rental period, with the maximum number of rooms obtained by subtracting the temporary number of hotel guest rooms set in the number setting section and the temporary number of private lodging guest rooms set in the above-mentioned private lodging guest room number setting section. a step of sending the number of guest temporary rooms to a lessee reservation site that accepts reservations from lessees, by the lessor reservation site link unit;
Hotel booking system including. A reservation program for a hotel having a predetermined number of guest rooms,
A function that prompts you to specify the total number of guest rooms in the hotel in the total number of guest rooms,
A function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit;
With the total number of guest rooms stored in the total number of guest rooms storage unit as the upper limit, the number of guest rooms temporarily secured for hotel guests is set in the hotel guest room number setting unit while making it variable according to the time when the hotel is operated after opening. function to set and
The hotel guest reservation site linking unit transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to the hotel guest reservation site that accepts reservations by hotel guests, while storing it in the total number of guest room storage unit. Temporary number of private lodging guest rooms, which is the number of guest rooms temporarily secured for private lodging, with the upper limit of the number of guest rooms obtained by subtracting the temporary number of hotel guest rooms set in the above-mentioned hotel guest room number setting unit from the total number of guest rooms set. to the vacation rental guest reservation site where the vacation rental guest reservation site link part accepts reservations for vacation rental guests,
A hotel reservation program for realizing on a computer. A reservation program for a hotel having a predetermined number of guest rooms,
A function that prompts you to specify the total number of guest rooms in the hotel in the total number of guest rooms,
A function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit;
With the total number of guest rooms stored in the total number of guest rooms storage unit as the upper limit, the number of guest rooms temporarily secured for hotel guests is set in the hotel guest room number setting unit while making it variable according to the time when the hotel is operated after opening. On the other hand, the total number of guest rooms stored in the total number of guest rooms storage unit minus the temporary number of hotel guest rooms set in the hotel guest room number setting unit is set as the upper limit, and the number of rooms temporarily secured for private lodging is set. A function to set the temporary number of private lodging guest rooms, which is a typical number of guest rooms, in the private lodging guest room number setting part while making it variable according to the time when the hotel is operated after opening;
A hotel guest reservation site link unit transmits the temporary number of hotel guest rooms set by the hotel guest room number setting unit to a hotel guest reservation site that accepts reservations by hotel guests, while the number of private lodging guest rooms setting unit sets the number. The temporary number of rooms for private lodging guests is transmitted by the private lodging guest reservation site link unit to the private lodging guest reservation site that accepts reservations for private lodging guests, and from the total number of guest rooms stored in the total guest room storage unit, the hotel guest room Rental for renters for a predetermined rental period, with the maximum number of rooms obtained by subtracting the temporary number of hotel guest rooms set in the number setting section and the temporary number of private lodging guest rooms set in the above-mentioned private lodging guest room number setting section. A function of transmitting the number of guest temporary rooms to a lessee reservation site that accepts reservations from lessees by the lessor reservation site link unit;
A hotel reservation program for realizing on a computer. 16. A computer-readable recording medium or apparatus recording the program according to claim 14 or 15 .

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