JP2020038515A - Hotel reservation system, hotel reservation method, hotel reservation program, and computer-readable recording medium - Google Patents

Abstract

To increase the occupancy rate of hotel guest rooms.SOLUTION: The hotel reservation system includes: a total number-of-guest rooms storage unit 21 that stores the total number of guest rooms specified by a total number-of-guest rooms specification unit 12 for urging specification of the total number of guest rooms of a hotel; a number-of-hotel guest rooms setting unit 32 that sets a temporal number of guest rooms ensured for hotel guests, with the temporal number of guest rooms set up to the total number of guest rooms stored in the number-of-guest rooms storage unit; a hotel guest reservation site link unit 42 that transmits the temporal number of guest rooms set by the number-of-hotel guest rooms setting unit 32, to a hotel guest reservation site where a reservation is received from a hotel guest; and a renting-guest reservation site link unit 44 that transmits, to a renting-guest reservation site where a reservation is received from a renting guest, the temporal number of rental gest rooms for renting guests for a prescribed rental time period, with the temporal number of rental gest rooms set up to the number of guest rooms obtained by subtracting the temporal number of guest rooms set by the number-of-hotel guest rooms setting unit 32, from the total number of guest rooms stored in the total number-of-guest rooms storage unit 21. The number-of-hotel guest rooms setting unit 32 can change the temporal number of guest rooms in accordance with a season.SELECTED DRAWING: Figure 5

Description

  The present invention relates to a hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable storage medium.

  The hotel business is required to reduce vacancies in order to increase the occupancy rate. When building a hotel, the number of rooms is determined according to the location conditions and demand forecast.

  However, once it is built, it may not be possible to attract as many customers as expected. However, it is not easy to reduce the number of rooms in a hotel once constructed. The same problem occurs not only in a newly built hotel but also in purchasing an old hotel or converting another building.

  As described above, in the conventional hotel management, there is a risk that the room occupancy rate cannot be achieved as originally expected, and it has been difficult to reduce such a risk.

JP-A-2001-22258 JP 2003-323505 A

  In view of such a situation, Patent Literature 1 discloses a reservation order receiving method in which the setting of a fee can be flexibly changed according to a day of the week or an event. According to this reservation order receiving method, an order for accommodation reservation is made in the flow as shown in FIG. 14, the past accommodation status and the current reservation status are acquired, and based on the acquired reservation status and the past accommodation status. Forecast the room charge and set the room charge. According to this reservation order receiving method, it is possible to efficiently set the accommodation fee, but it does not lead to the improvement of the vacancy rate from the viewpoint of utilizing the vacant rooms of the hotel.

  Patent Literature 2 proposes a service providing system that provides a user with a hotel in which an accommodation contract and a rental contract are mixed. According to this service providing system, as shown in FIG. 15, the server terminal 10 transmits, from the interface terminal 14, the usage contract information selected by the user 1 among the plurality of usage contract information that defines the usage form regarding the accommodation facility. The user contract information is stored in a database in association with the identification information of the user 1, and during the user's use registration period, based on the identification result of the user 1 and the use contract information, A process for providing a service corresponding to the usage contract information to the user 1 is executed. According to this service providing system, a configuration is disclosed in which a service according to a user's request is automatically read from a database and reflected in the service, or only a service required by the user can be selected. However, users can only select services for accommodation contracts and rental contracts within the hotel, and do not fill up vacancies or improve occupancy rates.

  The present invention has been made in view of such a background, and one of its objects is to provide a hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable program that can increase the occupancy rate of guest rooms. It is to provide a storage medium.

Means for Solving the Problems and Effects of the Invention

  According to the hotel reservation system according to the first aspect of the present invention, there is provided a hotel reservation system having a predetermined number of guest rooms, wherein a total number of guest rooms designation unit for prompting designation of a total number of guest rooms of the hotel; A total number of guest rooms storage unit that stores the total number of guest rooms specified by the number of guest room specifying unit, and a temporary number of guest rooms to be reserved for hotel guests, with the total number of guest rooms stored in the number of guest room storage unit as an upper limit. A hotel guest number setting unit to be set, a hotel guest reservation site link unit that transmits the hotel guest temporary room number set by the hotel guest number setting unit to a hotel guest reservation site that accepts hotel guest reservations, Up to the number of guest rooms obtained by subtracting the number of temporary hotel guests set in the number of guest rooms setting unit from the total number of guest rooms stored in the total number of guest rooms storage unit, and Number of rooms, reservations for renters And a rental customers booking site link unit to be sent to only attach rental customers booking site, the hotel number of rooms setting unit, the number of the hotel guests temporary room, can be variable depending on the season. By allocating a part of the number of guest rooms of a hotel to hotel guests and the rest to lease contract customers according to the above configuration, even if vacancies are generated only by hotel guests, these vacancies can be allocated to different types of customers. By allocating to the hotel, vacancies can be filled, and hotel occupancy rates can be raised as a whole and management can be stabilized. In addition, by changing the number of hotel guest temporary rooms according to the time, it is possible to allocate the number of guest rooms according to the demand of hotel guests, thereby enabling hotel operation with a high profit margin.

  Further, according to the hotel reservation system according to the second aspect of the present invention, in addition to the above configuration, the average rental period of the renter can be longer than the average number of nights of the hotel guest. According to the above configuration, it is possible to increase the occupancy rate by turning vacancies to renters, while preferentially securing hotel guests with short stay periods and high profit rates.

  Further, according to the hotel reservation system according to the third aspect of the present invention, there is provided a hotel reservation system having rooms of a predetermined number of rooms, wherein a total number of rooms specification unit for prompting specification of the total number of rooms of the hotel, A total number of guest rooms storage unit that stores the total number of guest rooms specified by the total number of guest room specification unit, and a temporary guest room that is reserved for hotel guests with the total number of guest rooms stored in the number of guest room storage unit as an upper limit A hotel guest room number setting unit for setting the number, a hotel guest reservation site link unit for transmitting the hotel guest temporary room number set in the hotel room number setting unit to a hotel guest reservation site for accepting hotel guest reservations, The temporary guest rooms to be reserved for private stays up to the number of guest rooms obtained by subtracting the number of temporary hotel guests set by the hotel guest room number setting unit from the total number of guest rooms stored in the total number of guest rooms storage unit. Number of private guest temporary rooms And a private guest reservation site link unit for transmitting to a private guest reservation site that accepts private guest reservations, and the hotel guest room number setting unit makes the hotel guest temporary room number variable according to time. be able to. According to the above configuration, a part of the number of guest rooms of a hotel is allocated to hotel guests, and the other part is allocated to private guests. By allocating it to private guests, it is possible to fill vacancies and increase the occupancy rate of the hotel as a whole, stabilizing management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the time, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Still further, according to the hotel reservation system according to the fourth aspect of the present invention, there is provided a hotel reservation system having rooms of a predetermined number of rooms, wherein a total number of rooms designation unit for prompting designation of the total number of rooms of the hotel is provided. A total number of guest rooms storage unit that stores the total number of guest rooms specified by the total number of guest room specifying unit, and a temporary room that is reserved for hotel guests with the total number of guest rooms stored in the number of guest room storage unit as an upper limit. The number of rooms obtained by subtracting the number of temporary guest rooms set by the hotel room number setting unit from the total number of guest rooms stored in the total room number storage unit and the total number of guest rooms stored in the total room number storage unit As a guest room number setting unit that sets the guest room temporary room number, which is a temporary room number to be reserved for a guest room, and the hotel guest temporary room number set by the hotel room number setting unit, Send to the hotel guest reservation site that accepts guest reservations A hotel guest reservation site link section for transmitting a guest room temporary room number set by the guest room number setting section to a guest room reservation site that accepts guest room reservations; From the total number of guest rooms stored in the guest room number storage unit, the number of hotel guest temporary rooms set in the hotel guest room number setting unit and the number of private guest guest temporary rooms set in the guest room guest room number setting unit were subtracted. A guest reservation site link section for transmitting a temporary number of renters for a renter for a predetermined rent period to a renter reservation site for accepting renter reservations, with the number of guest rooms as an upper limit, The number setting section and the private guest room number setting section can change the hotel guest temporary room number and the private guest guest temporary room number according to time. With the above configuration, by assigning a part of the number of guest rooms of the hotel to hotel guests, the other part to private guests, and the rest to lease contract customers, even if vacancies arise only by hotel guests, By allocating this vacancy to private guests and renters of different types of customers, it becomes possible to fill the vacancy, thereby increasing the occupancy rate of the hotel as a whole and stabilizing management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the time, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Still further, according to the hotel reservation system according to the fifth aspect of the present invention, in addition to any one of the above-mentioned configurations, the hotel guest room number setting unit may provide the hotel guest temporary room number during a busy season of the hotel. In the off-season of the hotel, the number of the hotel guests can be reduced according to the time so as to reduce the number of temporary rooms. With the above structure, the number of temporary rooms for hotel guests and the number of temporary rooms for private guests are secured during the busy period of the hotel, thereby increasing the number of high-margin guests and reducing them during off-peak periods. By increasing the number of customers, hotel management can be stabilized.

  Furthermore, according to the hotel reservation system according to the sixth aspect of the present invention, in addition to any one of the above-described configurations, the hotel reservation system further includes a history recording unit that records information on the number of hotel guests in the past. The setting unit may be configured to set the hotel guest temporary room number based on the past occupancy rate of the hotel recorded in the history recording unit.

  Furthermore, according to the hotel reservation system according to the seventh aspect of the present invention, in addition to any one of the above-mentioned configurations, the hotel guest room number setting unit may be configured to provide a hotel guest based on a prediction of a future occupancy rate of the hotel. It can be configured to set the number of temporary rooms.

  Furthermore, according to the hotel reservation system according to the eighth aspect of the present invention, in addition to any one of the above configurations, the hotel guest room number setting unit can automatically calculate the hotel guest temporary room number. it can.

  Furthermore, according to the hotel reservation system according to the ninth aspect of the present invention, in addition to any of the above configurations, the hotel guest room number setting unit uses artificial intelligence based on a past occupancy rate of the hotel. Hotel guests can set the number of temporary rooms. According to the above configuration, by setting the hotel guest temporary room number and the private guest guest temporary room number according to the demand forecast using artificial intelligence, a stable operation can be achieved while simplifying the operation of setting the number of guest rooms.

  Still further, according to the hotel reservation system according to the tenth aspect of the present invention, in addition to any one of the above-described configurations, the hotel guest room number setting unit performs a hotel reservation based on a deep learning based on a past occupancy rate of the hotel. The number of temporary guest rooms can be set. According to the above configuration, accurate demand prediction using deep learning can be performed.

  Furthermore, according to the hotel reservation system according to the eleventh aspect of the present invention, in addition to any one of the above-described configurations, the hotel guest room number setting unit manually sets the hotel guest based on the past occupancy rate of the hotel. It can be configured to prompt the setting of the number of temporary rooms. With the above configuration, it is possible to set the number of temporary hotel guest rooms and the number of temporary guest guest rooms using the demand forecast of hotel guests and private guests using the experience of experienced people, so that guest rooms that do not rely on machinery The number can be set.

  Furthermore, according to the hotel reservation system according to the twelfth aspect of the present invention, in addition to any one of the above-mentioned configurations, an expiration date is set for the hotel guest temporary room number, and can be updated at any time. be able to.

  Furthermore, according to the hotel reservation system according to the thirteenth aspect of the present invention, in addition to any one of the above-described configurations, the hotel room number setting unit can be further configured based on the total number of rooms stored in the total room number storage unit. A store contract site for contracting a store with the number of hotel guest temporary rooms set in the above, the number of guest room temporary rooms set in the number of guest room number setting unit, and the number of temporary room rooms minus the number of renters May be provided with a store contract site link section for transmission to the user.

  Still further, according to the hotel reservation method according to the fourteenth aspect of the present invention, there is provided a method for reserving a hotel having a predetermined number of rooms, wherein the total number of rooms of the hotel is specified in the total number of rooms specification section. Prompting, storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit, and using the total number of guest rooms stored in the number of guest room storage unit as an upper limit, for hotel guests. A step of setting the number of temporary guest rooms to be secured in the hotel guest room number setting section while making the number variable according to the time; and setting the hotel guest temporary room number set by the hotel guest room number setting section to a hotel guest reservation site link. Section transmits the number of hotel guest temporary rooms set in the hotel room number setting section from the total number of guest rooms stored in the total room number storage section, while transmitting the hotel guest reservation site for accepting hotel guest reservations. Up to the number of guest rooms May include a step of transmitting the number of rental guest temporary rooms for rent guests predetermined rental period, the rental customer booking services rental customer reservation site link section accepts a reservation rental customer. By allocating a part of the number of hotel rooms to hotel guests and the rest to lease contractors, even if vacancies are generated only by hotel guests, these vacancies can be allocated to different types of customers. By reallocating to, vacancies can be filled, and the hotel occupancy rate can be increased as a whole to stabilize management. In addition, by changing the number of hotel guest temporary rooms according to the time, it is possible to allocate the number of guest rooms according to the demand of hotel guests, thereby enabling hotel operation with a high profit margin.

  Still further, according to the hotel reservation method according to the fifteenth aspect of the present invention, there is provided a method for reserving a hotel having a predetermined number of rooms, wherein the total number of rooms of the hotel is specified in the total number of rooms specification section. Prompting, storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit, and using the total number of guest rooms stored in the number of guest room storage unit as an upper limit, for hotel guests. A step of setting the number of temporary guest rooms to be secured in the hotel guest room number setting section while making the number variable according to the time; and setting the hotel guest temporary room number set by the hotel guest room number setting section to a hotel guest reservation site link. Section transmits to the hotel guest reservation site that accepts hotel guest reservations, and from the total number of rooms stored in the total room number storage section, the number of hotel guest temporary rooms set in the hotel room number setting section The maximum number of rooms minus Te may include a step of transmitting the number of Guest houses customer temporary chamber is a temporary number of rooms to be reserved for Guest houses, the Guest houses customer booking services Guest houses customer reservation site link section accepts a reservation for Guest houses customer. As a result, by assigning some of the hotel's guest rooms to hotel guests and the other part to private guests, even if vacancies are created only by hotel guests, these vacancies can be allocated to different guest classes. By allocating to customers, vacancies can be filled, and hotel occupancy rates can be raised as a whole to stabilize management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the time, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Still further, according to the hotel reservation method according to the sixteenth aspect of the present invention, there is provided a method for reserving a hotel having a predetermined number of rooms, wherein the total number of rooms of the hotel is specified in the total number of rooms specification section. Prompting, storing the total number of guest rooms specified by the total number of guest rooms specifying unit, and storing the total number of guest rooms in the total number of guest rooms storage unit. While the number of temporary guest rooms to be set is set in the hotel guest room number setting unit while being variable according to the time, the number of guest rooms set in the hotel guest room number setting unit is set based on the total number of guest rooms stored in the total guest room number storage unit. Up to the number of guest rooms minus the number of hotel guest temporary rooms, set the number of temporary guest rooms, the number of temporary guest rooms to be reserved for private stays, in the private guest room number setting section while making it variable according to the season. Process and the hotel room number setting section The hotel guest temporary room number, while the hotel guest reservation site link unit transmits to the hotel guest reservation site that accepts hotel guest reservations, while the private guest room temporary number set in the private guest room number setting unit, The guest guest reservation site link section transmits to the guest guest reservation site that accepts the reservation of the guest guest, and from the total number of rooms stored in the total number of rooms storage section, the hotel guest temporary set in the hotel room number setting section is transmitted. Up to the number of guest rooms and the number of guest rooms obtained by subtracting the number of temporary guest rooms set in the guest room number setting section, the number of temporary rooms for renters for a predetermined lease period is Transmitting a site link to a renter reservation site that accepts renter reservations. By assigning some of the hotel rooms to hotel guests, others to private guests, and the rest to lease contractors, even if only hotel guests have vacancies, By allocating vacancies to private guests and renters of different types of customers, it becomes possible to fill the vacancies, thereby increasing the hotel occupancy rate as a whole and stabilizing management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the season, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Still further, according to the hotel reservation program according to the seventeenth aspect of the present invention, the hotel reservation program has a predetermined number of rooms, and specifies the total number of rooms of the hotel in the total number of rooms specification section. A function for prompting, a function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit, and a maximum of the total number of guest rooms stored in the number of guest room storage units, for hotel guests. The function of setting the number of temporary guest rooms to be reserved in the hotel guest room number setting section while changing the number according to the time, and the hotel guest temporary room number set in the hotel guest room number setting section, by linking the hotel guest reservation site link. Section transmits the number of hotel guest temporary rooms set in the hotel room number setting section from the total number of guest rooms stored in the total room number storage section, while transmitting the hotel guest reservation site for accepting hotel guest reservations. Room pulled The function of transmitting the number of temporary renters for a renter for a predetermined rent period to the renter reservation site that accepts renter reservations, with the computer as the upper limit, Can be. By allocating a part of the number of hotel rooms to hotel guests and the rest to lease contractors, even if vacancies are generated only by hotel guests, these vacancies can be allocated to different types of customers. By reallocating to, vacancies can be filled, and the hotel occupancy rate can be increased as a whole to stabilize management. In addition, by changing the number of hotel guest temporary rooms according to the time, it is possible to allocate the number of guest rooms according to the demand of hotel guests, thereby enabling hotel operation with a high profit margin.

  Furthermore, according to the hotel reservation program according to the eighteenth aspect of the present invention, the hotel reservation program has a predetermined number of rooms, and specifies the total number of rooms of the hotel in the total number of rooms specification section. A function for prompting, a function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit, and a maximum of the total number of guest rooms stored in the number of guest room storage units, for hotel guests. The function of setting the number of temporary guest rooms to be reserved in the hotel guest room number setting section while changing the number according to the time, and the hotel guest temporary room number set in the hotel guest room number setting section, by linking the hotel guest reservation site link. Section transmits to the hotel guest reservation site that accepts hotel guest reservations, and from the total number of rooms stored in the total room number storage section, the number of hotel guest temporary rooms set in the hotel room number setting section Customer who pulled Up to the number of guest rooms, the guest room temporary room number, which is the number of temporary rooms to be reserved for guest room, is transmitted to the guest room reservation site that accepts guest room reservations by the guest room reservation site link section. Can be realized. As a result, by assigning some of the hotel's guest rooms to hotel guests and the other part to private guests, even if vacancies are created only by hotel guests, these vacancies can be allocated to different guest classes. By allocating to customers, vacancies can be filled, and hotel occupancy rates can be raised as a whole to stabilize management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the time, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Further, according to the hotel reservation program according to the nineteenth aspect of the present invention, the hotel reservation program has a predetermined number of rooms, and specifies the total number of rooms of the hotel in the total number of rooms specification section. A function for prompting, a function for storing the total number of guest rooms specified in the total number of guest rooms specifying unit, and a function for storing the total number of guest rooms stored in the number of guest room storage unit for a hotel guest, with an upper limit of the total number of guest rooms. While the number of temporary guest rooms to be set is set in the hotel guest room number setting unit while being variable according to the time, the number of guest rooms set in the hotel guest room number setting unit is set based on the total number of guest rooms stored in the total guest room number storage unit. Up to the number of guest rooms minus the number of hotel guest temporary rooms, set the number of temporary guest rooms, the number of temporary guest rooms to be reserved for private stays, in the private guest room number setting section while making it variable according to the season. Function and the number of hotel rooms The hotel guest reservation site link unit transmits the hotel guest temporary room number set in the hotel guest reservation site for accepting hotel guest reservations, while the private guest temporary room number set in the private guest room number setting unit is used. The number of rooms is transmitted from the guest room reservation site to the guest room reservation site that accepts the reservation of the guest room by the guest room reservation site link section, and is set by the hotel room number setting section based on the total number of rooms stored in the total room number storage section. Up to the number of hotel guest temporary rooms and the number of guest room temporary rooms set by the guest room number setting unit, and the number of temporary guest rooms for the renter for a predetermined lease period. The function of the renter reservation site link section transmitting the renter reservation to the renter reservation site can be realized by the computer. By assigning some of the hotel rooms to hotel guests, others to private guests, and the rest to lease contractors, even if only hotel guests have vacancies, By allocating vacancies to private guests and renters of different types of customers, it becomes possible to fill the vacancies, thereby increasing the hotel occupancy rate as a whole and stabilizing management. In addition, by changing the number of temporary rooms for hotel guests and the number of temporary rooms for private guests according to the season, it is possible to allocate the number of guest rooms according to the demand for hotels and private lodging, thereby increasing the profit margin. Becomes possible.

  Further, a computer-readable recording medium or a recorded device according to the fifteenth aspect stores the above-mentioned program. Recording media include CD-ROM, CD-R, CD-RW, flexible disk, magnetic tape, MO, DVD-ROM, DVD-RAM, DVD-R, DVD + R, DVD-RW, DVD + RW, Blu-ray (registered (Trademark), HD DVD (AOD), and other magnetic disks, optical disks, magneto-optical disks, semiconductor memories, and other media capable of storing programs. The programs include those distributed by being downloaded via a network line such as the Internet, in addition to those stored and distributed on the recording medium. Further, the recording medium includes a device capable of recording a program, for example, a general-purpose or special-purpose device in which the program is mounted in an executable state in the form of software or firmware. Furthermore, each process and function included in the program may be executed by computer-executable program software, or the process of each unit may be performed by hardware such as a predetermined gate array (FPGA, ASIC, DSP), or a program. It may be realized in a form in which software and partial hardware modules for realizing some elements of hardware are mixed.

FIG. 2 is a system diagram showing a network connection relationship of the hotel reservation system according to the first embodiment. It is a schematic diagram which shows an example of a hotel guest reservation site. It is a schematic diagram which shows an example of a private guest reservation site. It is a schematic diagram which shows an example of a rental contract customer contract site. FIG. 2 is a schematic diagram showing a manner in which the number of guest rooms in a hotel is changed temporarily in the hotel reservation system according to the first embodiment. FIG. 2 is a system diagram showing a mutual relationship between constituents of the hotel reservation system according to the first embodiment. 1 is a block diagram of a hotel reservation system according to Embodiment 1. FIG. It is a block diagram of a hotel reservation system concerning Embodiment 2. FIG. 9 is a schematic diagram showing a state in which the number of guest rooms in a hotel is changed temporarily in the hotel reservation system according to the second embodiment. FIG. 13 is a schematic diagram showing a state in which the number of guest rooms in a hotel is temporarily changed in the hotel reservation system according to the third embodiment. FIG. 14 is a system diagram showing a network connection relationship of a hotel reservation system according to a third embodiment. FIG. 13 is a block diagram of a hotel reservation system according to a third embodiment. It is a schematic diagram which shows an example of a tenant contract customer contract site. It is a figure explaining the flow of the conventional accommodation reservation order method. It is a schematic diagram showing a conventional service providing system.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. However, the embodiment described below is an example for embodying the technical idea of the present invention, and the present invention is not limited to the following. Further, the present specification does not limit the members described in the claims to the members of the embodiments. In particular, the dimensions, materials, shapes, relative arrangements, and the like of the components described in the embodiments are not intended to limit the scope of the present invention thereto, unless otherwise specified. It's just In addition, the size, positional relationship, and the like of the members shown in each drawing may be exaggerated for clarity of description. Further, in the following description, the same names and reference numerals denote the same or similar members, and a detailed description thereof will be appropriately omitted. Further, each element constituting the present invention may be configured such that a plurality of elements are formed of the same member and one member also serves as the plurality of elements, or conversely, the function of one member may be performed by a plurality of members. It can be realized by sharing.
[Embodiment 1]

  FIG. 1 shows a network connection relationship of the hotel reservation system 1000 according to the first embodiment. As shown in this figure, users such as hotel guests, private guests, and short-term stay-type renters can use communication terminals such as smartphones, tablets, mobile phones, and personal computers, and use network lines such as the Internet. Access a hotel reservation site, a private lodging reservation site, or a rental property information / contract site, and make a contract for a hotel, private lodging, or rental property that meets your favorite conditions.

  In order to respond to such requests from users, the hotels construct their own hotel reservation sites and provide dedicated hotel guest reservation sites and private guest reservation sites via the network. In addition, hotel reservations and private lodging reservations are made via external integrated hotel reservation sites (for example, Rakuten Travel (trademark), Yahoo! Travel (trademark), Jalan (trademark), etc.) and integrated private lodging reservation sites (for example, Airbnb (trademark)). I will provide a. FIG. 2 shows an example of a hotel guest reservation site, and FIG. 3 shows an example of a private guest reservation site.

  The user accesses these sites as necessary and performs a reservation procedure after comparative considerations. Searches for short-term rental properties such as weekly apartments and monthly apartments as well as hotels and private guests are also conducted via the Internet. In this case, the provider of the rental property provides information and contracts for the rental property through a rental property information site and a contract site or an integrated rental property information and contract site. It should be noted that the rental contract is not necessarily limited to a configuration completed on the Internet, and a face-to-face contract can be appropriately combined as needed. For example, an application for a contract may be received online, and the actual contract may be made face-to-face. FIG. 4 shows an example of a rental contract customer contract site.

  As described above, hotel accommodation reservations, private lodging reservations, rental contracts, and the like can be provided through sites built by the respective business operators themselves, or other hotel reservation sites can be used. Here, the other hotel reservation sites are integrated hotel reservation sites that centrally make hotel reservations for each company, for example, Rakuten Travel (trademark) and Yahoo! In addition to sites such as Travel (trademark) or Air BandB (trademark), reservations can be made via a network, such as a site for making a reservation for a plurality of hotels belonging to the company or a reservation using a dedicated line instead of a public line. Sites can be used as appropriate.

It should be noted that the term “constructed in-house” in the present specification is not necessarily limited to the case where all the operations are performed in-house, and other resources can be used as needed. For example, various usage modes can be used as appropriate, such as entrusting a server construction company, using a rental server, or requesting a company that performs server setting and management and operation with a total service.
(Improvement of hotel occupancy rate)

  Hotel occupancy is virtually impossible to achieve 100%. Before the hotel is constructed, the number of guest rooms is calculated according to location conditions and demand forecasts.However, the occupancy rate of the constructed hotel is not always as expected, and the occupancy rate may be lower than expected due to various factors. Not uncommon. In the first place, the operating rate is not constant, and may vary by 60% or 80% depending on the season, depending on factors such as weather (typhoon, summer, winter temperature), events and events. However, once a hotel is constructed, the number of guest rooms is fixed, and even if the occupancy rate is 80%, 20% of rooms cannot be eliminated.

  Therefore, in the present embodiment, vacancies are used for purposes other than hotel guests according to the occupancy rate of the hotel. Here, according to the annual occupancy rate of one hotel, vacancies are used for private stays and short-term leases of weekly apartments and the like. The annual occupancy rate of a hotel can be roughly predicted from past occupancy history.

  Hotel rooms will be rented every day. On the other hand, short-term rental demand, such as weekly, monthly, and yearly, exists separately from hotel demand. Furthermore, as an intermediate number of days, there is a private stay for several days to several weeks. As shown in FIG. 5, the number of guest rooms to be assigned to these three customer classes is varied.

  First, the number of rooms for hotel guests is determined. A certain percentage (for example, 70% of the total number of rooms in the hotel) is set according to the tendency of the operating status of the past hotel at the same time. Next, a fixed percentage (for example, 20% of 30%) of the remaining number of rooms is allocated to short-term rent. Finally, the remaining (for example, 10%) is allocated to private lodging. This can improve the occupancy rate of the rooms in one hotel building. In addition, in the case of a private stay, there is a regulation that only 180 days can be lent per year, so that the operation is set within this range.

In the present specification, a short-term lease contract is simply referred to as a short-term in comparison with a long-term lease contract such as a general condominium or rental, and does not particularly limit the number of contract days to a short term. For example, the term includes a relatively long-term lease contract such as a contract on a yearly basis. Further, a service different from that of general hotel guests may be added as a short-term stay type service. For example, rental of electric appliances such as furniture and cooking utensils, provision of breakfast and cleaning, and the like can be mentioned. For business guests, a synergistic effect such as the use of a conference room for rent in the hotel can be expected. Further, by linking with a rental office described later, the convenience can be further improved. That is, when a part of a hotel, for example, the first to third floors is provided as a tenant (rental store) such as a store or an office, a company occupying the tenant changes a rental meeting room in the same hotel to a meeting or a conference. It is used for business meetings, exhibitions, etc., and for short-term lease contracts as a living space for employees (such as the president, executives, or short-term contract specialists). The use of other facilities is promoted, and the effect of increasing interlocking can be expected.
(Hotel operation)

  Here, an example of the interrelationship between the components of the hotel reservation system 1000 according to the first embodiment is shown in FIG. In this example, the description will focus on a hotel operating company.

  The hotel operating company accepts reservations for hotel guests and makes lease contracts with short-stay guests through a website on the Internet. For example, it accepts hotel reservations from hotel guests through its own hotel reservation site. In this case, it is a direct transaction such as a reservation with a hotel guest and payment. In addition, a private lodging reservation site of the company may be separately prepared, and similarly, it is possible to make a direct transaction with a guest.

  Alternatively, hotel reservations from hotel guests are received via an integrated hotel reservation site (for example, Tribago (trademark), booking.com (trademark), Rakuten Travel (trademark)). These are preferably combined. An integrated hotel reservation site can also be contracted and partnered with one or more. Similarly, it is also possible to accept a private lodging reservation via an integrated private lodging reservation site (for example, Airbnb (trademark) or Tsuka (trademark)). In this case as well, a contract and an alliance with one or more integrated private lodging reservation sites may be made.

In addition, a real estate lease agreement is made with short-term staying customers. In this case, it is also possible to set up a rental property information / contract site in-house, or conclude a business alliance or brokerage agreement with an integrated rental property information / contract site (for example, SUUMO (trademark) or CHINTAI (trademark)). The rental contract may be completed on the homepage. For example, after accepting an application from the homepage, the date and time of visiting the actual store may be determined, and the contract itself may be made in person. In this way, in addition to hotel guests, hotel reservations with private guests and contracts with short-stay guests can be made efficiently through the Internet, and the occupancy rate of the entire hotel can be improved.
(Block diagram of the hotel reservation system 1000)

  Next, a block diagram of the hotel reservation system 1000 is shown in FIG. The hotel reservation system 1000 manages reservation of a hotel room having a predetermined number of guest rooms. That is, it manages reservations for hotel guests and private guests, and contracts for short-term stayers. If necessary, a function of managing a contract of a rental store and a reservation function of a rental conference room, a rental hall, and the like may be added (details will be described later). In this specification, a contract with a short-term stayer or a business customer who uses a rental store is also treated as a hotel reservation system from the viewpoint of using hotel facilities. That is, in this specification, the term "hotel reservation" is used not only for the reservation of a guest room but also for a short stay or a rental contract for a rental store.

The hotel reservation system 1000 illustrated in FIG. 7 includes an input unit 10, a storage unit 20, a calculation unit 30, and a communication unit 40. This hotel reservation system 1000 can be constructed by a computer or the like in which a hotel reservation program is installed. Alternatively, it may be constituted by dedicated hardware.
(Input unit 10)

The input unit 10 can use an input device such as a keyboard or a mouse, or a touch panel or a voice input interface. The input unit 10 realizes the function of the total number of guest rooms specifying unit 12. The administrator of the hotel reservation system specifies the total number of guest rooms in the total number of guest rooms specifying section 12.
(Storage unit 20)

  The storage unit 20 can use a storage medium such as a semiconductor memory or a hard disk. The storage unit 20 implements the functions of a total guest room storage unit 21, a hotel guest room storage unit 22, a private guest room storage unit 23, a rental guest room storage unit 24, and a history recording unit 26. The total number of guest rooms storage unit 21 stores the total number of guest rooms specified by the total number of guest rooms specifying unit 12. The hotel guest room number storage unit 22 stores the hotel guest temporary room number set by the hotel guest room number setting unit 22. The guest room number storage unit 23 stores the guest room temporary room number set by the guest room number setting unit 33. The number-of-rented-rooms storage unit 24 stores the number of temporary rented rooms set by the number-of-rented-rooms setting unit 34.

  Note that the private guest room number storage unit 23 and the rental guest room storage unit 24 can be unnecessary if the temporary guest room number and the temporary guest room number can be calculated by an operation such as addition and subtraction. For example, when the total number of guest rooms = the number of temporary rooms for hotel guests + the number of temporary rooms for private guests + the number of temporary rooms for renters, if the number of temporary rooms for hotel guests and the number of temporary rooms for private guests are set, Since the number of temporary rooms of the renter can be calculated as the number of temporary rooms of the renter = the total number of guest rooms− (the number of temporary rooms of the hotel guest + the number of temporary rooms of the guest guest), the rented room number storage unit may be omitted. .

The history recording unit 26 records information on the number of hotel guests in the past. For example, for the past 10 years or for all years after the start of recording, the occupancy rate of the hotel on a monthly, weekly, or daily basis, the weather, temperature, events or events on the day, presence or absence of sudden incidents, and the like are recorded. By referring to this information, it is possible to make a forecast of current and future demand and adjust the number of hotel guest temporary rooms.
(Operation part 30)

  The calculation unit 30 is configured by a CPU, MPU, SoC, FPGA, and the like. The calculation unit 30 implements the functions of a hotel guest room number setting unit 32, a private guest room number setting unit 33, and a rental room number setting unit 34. The hotel guest room number setting unit 32 sets a temporary guest room number to be reserved for hotel guests, with the total guest room number stored in the guest room number storage unit as an upper limit. The number of guest rooms, which is the number of temporary rooms to be reserved for a guest room, is limited to the number of guest rooms obtained by subtracting the number of temporary hotel guests set by the hotel room number setting unit 32 from the total number of guest rooms stored in the unit 21. Set the number of temporary rooms.

  The rented room number setting unit 34 subtracts the hotel guest temporary room number set by the hotel room number setting unit 32 and the private guest room temporary room number from the total room number stored in the total room number storage unit 21. With the number of guest rooms as the upper limit, the number of temporary guest rooms, which is the number of temporary guest rooms reserved for the renter, is set. In the case of the total number of guest rooms = the number of temporary rooms for hotel guests + the number of temporary rooms for private guests + the number of temporary rooms for renters, the number of temporary rooms for rent = the total number of guest rooms-(the number of temporary rooms for hotel guests + the number of temporary guest rooms) (Temporary number of guest rooms). Therefore, in this case, the number-of-rented-rooms setting unit 34 may omit the number-of-rented-rooms setting unit by performing only the above calculation, or by causing the above calculation to be performed by another member.

The average rental period of the renter is set to be longer than the average number of hotel guests. For example, the minimum lease period for the renter is set to one week or more, one month or more, or the like. Further, the rental period may be set on a weekly or monthly basis. In general, providing accommodation to hotel guests has a higher profit margin than short-term rentals. Therefore, when providing rooms in a hotel to short-term guests in addition to hotel guests and private guests, allocate more rooms to high-margin hotel guests, in other words, short-term stays. It can be said that it is preferable from the viewpoint of the profit rate to set the number of guest rooms to be allocated to the type of guest so as to be small. On the other hand, the number of hotel guests fluctuates drastically, whereas short-term staying guests tend to be stable because the number of days used is relatively long.
(Variable number of hotel guest temporary rooms)

  Therefore, in this embodiment, the hotel guest room number setting unit 32 and the private guest room guest number setting unit 33 make the hotel guest temporary room number and the private guest guest temporary room number variable as shown in FIG. For example, the number of hotel guest temporary rooms and the number of private guest guest temporary rooms are changed according to the time. That is, the hotel guest room number setting section 32 and the private guest room guest number setting section 33 increase the number of temporary hotel guest rooms and the number of temporary guest guest rooms during the busy season of the hotel, and temporarily reduce the number of hotel guest temporary rooms during the off-peak period of the hotel. Adjust the number of temporary rooms for hotel guests and the number of temporary rooms for private guests so as to reduce the number of rooms and temporary rooms for private guests. As a result, the number of temporary guests and the number of private guest rooms during busy periods of the hotel are increased while filling up vacancies and increasing the occupancy rate by relatively increasing the number of leased customers during off-peak periods. By securing a large number, it is possible to increase the number of high-margin guests and to stabilize hotel management as a whole.

  Further, the hotel guest room number setting unit 32 adjusts the hotel guest temporary room number with reference to the past hotel operation status. Specifically, information such as the number of hotel guests in the past is recorded in the history recording unit 26 in advance, and based on the past occupancy rate of the hotel recorded in the history recording unit 26, the number of hotel guest temporary rooms is recorded. Set. Similarly, the private guest room number setting unit 33 can adjust the private guest guest temporary room number with reference to the past operation status of the hotel.

  The hotel guest room number setting unit 32 and the private guest room guest number setting unit 33 set the hotel guest temporary room number and the private guest guest temporary room number based on the prediction of the future occupancy rate of the hotel. It is preferable that such prediction is automatically performed using a computer. For example, demand prediction is performed using AI, that is, artificial intelligence, and the number of hotel guest temporary rooms and the number of private guest guest temporary rooms are set. For demand forecasting, it is preferable to use deep learning, that is, deep learning. As a result, it is possible to accurately increase or decrease the number of guest rooms while saving labor significantly as compared with manual operation. As described above, the calculation unit 30 can also function as a demand prediction unit.

  However, the setting of the number of temporary rooms for hotel guests and the number of temporary rooms for private guests is not limited to a completely automatic configuration, and can be combined with manual adjustment. For example, the number of hotel guest temporary rooms and the number of private guest guest rooms automatically calculated based on the demand forecast are displayed on the display unit so that the administrator of the hotel reservation system 1000 can confirm this value. I do. In addition, the administrator can determine whether to use the calculated value as it is or to slightly increase or decrease it. For example, an experienced manager may use the calculated value as a candidate value, make some corrections from the input unit 10 as needed, and then change the final number of hotel guest temporary rooms or private guest guest temporary rooms. May be set.

  Alternatively, the administrator can display the information recorded in the history recording unit 26 on the display unit, and set the number of temporary rooms for hotel guests and the number of temporary rooms for private guests based on this. Even when manually setting the number of temporary rooms for hotel guests and temporary rooms for private guests in this way, the number of rooms is allocated according to the demand of hotel guests, private guests, and short-stay guests. While adjusting as shown in FIG. 5, the occupancy rate of the entire hotel can be improved.

  The manner in which the ratio of distribution of the guest rooms of the hotel shown in FIG. 5 to the hotel guest A, the private guest B, and the renter C is changed is for explaining a state in which the threshold value for increase or decrease is changed. However, this does not necessarily mean that the distribution is performed so that the boundary can be clearly separated. For example, guest rooms to be allocated to A for hotel guests, B for private guests, and C for renters may be randomly distributed. However, for example, from the viewpoint of providing business opportunities such as business tie-ups between users by promoting exchanges between short-stay guests, the guest rooms for renters C can be on the same floor or on the same floor. It is preferable to collectively secure blocks such as blocks adjacent to a floor. Similarly, for the hotel guest A and the private guest B, from the viewpoint of providing a comfortable staying experience between the same guest layers, for example, aiming at interaction between Japanese guests and overseas travelers. It can be said that it is preferable to secure them collectively.

As described above, by combining hotel rooms with not only ordinary hotel guests but also private guests and short-stay guests, the risk of vacancies occurring only with hotel guests is reduced, and profits are reduced. By improving the rate, hotel management will be stabilized. In addition, in the above example, the priority order of the guest room allocation is set in the order of the hotel guest, the private guest, and the short-term guest, but is not limited thereto. Is also good. In particular, short-term guests are also expected to have certain demand, so after securing them for hotel guests, the next priority is to secure demand for short-term guests, and the last remaining is for private guests. By opening the space for use, it is possible to secure a certain number of customers and raise the occupancy rate, thereby improving the profit margin.
[Embodiment 2]

  In the above example, the example in which the hotel guest room number setting unit 32 and the private guest room guest room number setting unit 33 make the hotel guest temporary room number and the private guest room temporary room number variable is described. That is, in the first embodiment, as shown in FIG. 5, the hotel guest rooms are divided into ordinary hotel guests A, private guests B, and renters C, and these ratios are changed. The operating rate has been raised by making the two thresholds variable. However, the present invention is not limited to the method of dividing the guest rooms of the hotel into three types of guest layers, but may be two types or four or more types. As an example, a hotel reservation system 2000 according to the second embodiment is shown in FIGS. As shown in the block diagram of FIG. 8, the setting for private guests is omitted from the hotel reservation system 1000 of FIG. 7, and the number of guest rooms is variable only for hotel reservation customers and short-stay guests. The same members as those in FIG. 7 described above are denoted by the same reference numerals, and detailed description is omitted.

  In the hotel reservation system 2000 according to the second embodiment, as shown in FIG. 9, the guest rooms of a hotel are divided into two types, that is, A for normal hotel guests and C for renters. This configuration has an advantage that calculation and management can be easily performed with one threshold.

In addition, the present invention is not limited to this configuration. For example, it is also possible to divide only a hotel guest A and a private guest B, or a private guest B and a renter C, and change these ratios. One threshold can be changed according to demand.
(Communication unit 40)

  The communication unit 40 can use a communication module (WiFi, Bluetooth (trademark)) capable of network communication by connecting to a network with an external device. The communication unit 40 implements the functions of a hotel guest reservation site link unit 42, a private guest reservation site link unit 43, and a renter reservation site link unit 44. For example, it can be linked with an external site using an API.

  The hotel guest reservation site link unit 42 transmits the hotel guest temporary room number set by the hotel guest room number setting unit 32 to a hotel guest reservation site that accepts hotel guest reservations. In response to this, the hotel guest reservation site changes the total number of rooms of the hotel guest currently accepting the reservation to the hotel guest temporary room number, and accepts the hotel guest.

  Similarly, the private guest reservation site link unit 43 transmits the private guest temporary room number set by the private guest room number setting unit 33 to a private guest reservation site that accepts private guest reservations. In response to this, the private guest reservation site changes the total number of guest rooms for which reservations are currently being accepted to the temporary guest guest rooms, and accepts private guests. Also, the renter reservation site link unit 44 transmits the renter temporary room number set by the rent room number setting unit 34 to a renter reservation site that accepts hotel guest reservations. In response to this, the renter reservation site changes the total number of guest rooms of hotel guests currently accepting reservations to the temporary number of renters, and accepts renters.

  In the case where the hotel reservation site or the private night reservation site is an integrated hotel reservation site or an integrated private night reservation site that accepts reservations for a plurality of hotels, the hotel guest reservation site link section 42 and the private night guest reservation site link section 43 The hotel name information is transmitted together with the hotel guest temporary room number and the private guest room temporary room number. In response to this, the integrated hotel reservation site and the like can update the total number of guest rooms such as hotel guests for the relevant hotel. On the other hand, when only one building does not need to be distinguished from other hotels, as in the case of a reservation site of each hotel company, information on the hotel name can be omitted.

  Further, the hotel guest reservation site link unit 42 can also transmit information on the hotel guest temporary room number to a plurality of hotel reservation sites. For example, when a hotel reservation is received by one or more integrated hotel reservation sites in addition to its own hotel reservation site, the number of hotel guest temporary rooms is updated for a plurality of hotel reservation sites. At this time, as described above, the hotel name is appropriately added according to the destination hotel reservation site.

When a plurality of hotel reservation sites accept reservations for hotel guests, the number of rooms that can be accepted at each hotel reservation site may be adjusted. In this case, the hotel guest reservation site link unit 42 adjusts the hotel guest temporary room number according to the allocation ratio, and transmits information on the hotel guest temporary room number.
(expiration date)

  Further, an expiration date can be set for the number of hotel guest temporary rooms to be transmitted. For example, the expiration date of the set number of hotel guest temporary rooms is one month, and the number of hotel guest temporary rooms for the next month is separately calculated and transmitted at an appropriate timing. In other words, the demand for hotel guests fluctuates due to seasons, events, events, etc., and by changing the number of temporary hotel guests according to this, more appropriate hotel guest room operation is expected and the occupancy rate is improved. Can be done. The expiration date can be set in advance. For example, it is possible to change the number of rooms of the hotel reservation site at any time by transmitting the temporary number of hotel guests to the hotel reservation site by periodically transmitting the temporary number of hotel guests to the hotel reservation site. Can be updated. In this case, since the expiration date is set in advance, it is not necessary to include information about the expiration date in the information transmitted to the hotel reservation site.

Further, there may be a case where the number of hotel guest temporary rooms needs to be suddenly changed. For example, when it is determined that the number of hotel users is expected to increase temporarily due to the occurrence of an earthquake or a major incident, the hotel guest reservation site link unit 42 transmits to the hotel reservation site to change the hotel guest temporary room number. By doing so, the number of guest rooms can be updated at any time. In this manner, the update timing of the number of guest rooms of the hotel on the hotel reservation site is set to the timing at which the hotel guest reservation site link unit 42 transmits the hotel guest temporary room number to the hotel reservation site. The number of guest rooms can be updated as appropriate without including information.
[Embodiment 3]

  In the above example, accommodation and short-term stay by ordinary customers have been described. However, in terms of hotel use, contracts for use of tenants (stores for rent) such as stores and offices can be handled in the same manner. Such an example is shown in FIGS. 10 to 12 as a hotel reservation system 3000 according to the third embodiment. In the hotel reservation system 3000 shown in these figures, the same members as those in FIGS. 1 and 7 are denoted by the same reference numerals, and detailed description thereof will be omitted.

  The hotel reservation system 3000 shown in FIG. 10 and FIG. 11 is a tenant property guidance / contract site (a site built by the company or a plurality of properties) through a network line in addition to general users. It can be done from the integrated tenant property guide / contract site that handles it. FIG. 13 shows an example of a tenant contract customer contract site. For example, a user of a tenant such as a restaurant, a shop, a bank, or an office provided on the first floor of a hotel or on a high floor can obtain information on a vacant store through a dedicated tenant property guidance / contract site. In addition, it is possible to perform a contract procedure, a preliminary explanation, and a setting of an interview date and time for that as needed.

  Similarly, the procedure for using the rental conference room or the rental hall of the hotel may be performed through this tenant property guidance / contract site, a conference room reservation site constructed exclusively, or the like. In this way, by providing not only the space for the tenant, but also the provision of the conference room and the event venue, it becomes easy to capture the use of business customers, and a synergistic effect between the use of the tenant and the use of the conference room can be expected.

  In the block diagram of the hotel reservation system 3000 illustrated in FIG. 12, the storage unit 20 includes a store rental information storage unit 25. Further, the communication unit 40 includes a store contract site link unit 45 for exchanging information with the tenant property guidance / contract site. The rental store information storage unit 25 records information such as the number and area of the rental store space, information on the rental store currently under contract, and the number and area of the space that can be used as an empty store without a contract. Based on the rental store information storage unit 25, the current vacant store information is transmitted to the tenant property guidance / contract site via the store contract site link unit 45.

Further, when the vacant store information fluctuates due to closing or canceling of the rented store, the information recorded in the rented store information storage unit 25 is updated accordingly. For example, the store contract site link unit 45 stores the information recorded in the rental store information storage unit 25 based on information from the tenant property guidance / contract site or based on an input from the input unit 10 by a user or an administrator. To reflect the changes. This makes it possible to update the information held in the rental store information storage unit 25 to the latest version of the information.
(Reservation site)

Hotel guests, private guests, short-term stay users, etc. make reservations through websites such as a hotel reservation site, a private lodging reservation site, and rental property information / contract sites established for each user. 2 shows an example of a hotel guest reservation site, FIG. 3 shows an example of a private guest reservation site, FIG. 4 shows an example of a rental contract customer contract site, and FIG. 13 shows an example of a tenant contract customer contract site. In the reservation site and contract site shown in these figures, a user or a user makes a reservation by accessing with a smartphone or the like and inputting necessary information. As the input means, a voice input interface can be used in addition to an input device such as a touch panel or a keyboard.
(Voice input interface 54)

Preferably, these reservation sites are provided with a language switching unit 52 for switching to a different language according to the language of the user. Here, the language switching means 52 may explicitly select or switch a desired language by manual operation of the user from a menu or an icon, for example, or may use a voice input interface 54. For example, when the user speaks in his / her own language from the smartphone's microphone, the smartphone or the application installed on this smartphone can automatically detect the language type and switch to the detected language. Good. For example, if the user speaks to "hotel search" in Japan, this language is detected by the microphone of the smartphone, the language input by voice recognition is Japanese, and the content is "hotel search" or Identify other similar words and proceed according to the identified language. According to this method, the operation of switching a desired language, which is conventionally troublesome, can be facilitated. In particular, there are many non-Japanese hotel guests, and in this case, the default initial language is set to English.However, even if the Japanese visits an English site, There are quite a few cases where you don't know or should be confused if you should switch. Therefore, by simply speaking to the app, switching to the spoken language is performed, and by performing speech recognition in the switched language and analyzing its meaning, troublesome language switching and search word input can be reduced. There is an advantage that it is possible to operate the accommodation reservation from the homepage very easily by omitting it. In addition to the voice input, the reservation can be made by voice dialogue.
(Automatic check-in function)

  In addition, in addition to the conventional face-to-face check-in of a hotel or a private lodging facility, it is also possible to automatically perform the check-in by detecting the current position of the user using the position detection function of the smartphone. For example, the position of the smartphone can be identified by communicating with a beacon (for example, i-Beacon (trademark) or Eddystone (trademark)) that is a BLE communication device using Bluetooth of a smartphone, particularly BLE (Bluetooth Low Energy). It is possible to automatically determine that a user with a smartphone has entered a hotel facility. At this time, for example, a hotel reservation application is installed in the smartphone in advance, and by making a hotel reservation through the hotel reservation application, it is detected that the user having the smartphone has entered the facility of the hotel corresponding to the reservation date. Then, check-in is performed automatically. Similarly, check-out management is possible, and management may be performed such that payment is automatically performed at check-in or check-out. In addition, it detects when a guest approaches the entrance of the room designated for lodging and automatically unlocks the room, or conversely locks when leaving the room, etc. The operation may be automated, or the user may be prompted to confirm execution of the process before performing the process automatically. For example, when locking or unlocking a room key, if a user comes in front of the room, the smartphone will display a message such as vibration, alarm, screen display, pop-up notification, voice guidance, etc. Are you sure? " In accordance with this, when the user presses the “OK” button or instructs “Yes” by voice input, the unlocking may be executed. In addition, if you do not understand the operation after entering the room, you can call the front desk of the hotel and start the extension automatically by talking to the smartphone using the voice input interface with "Please connect to the front desk", "Help" etc. Then, it is possible to connect with the front desk or the operator and to have a conversation.

  Further, the BLE communication device can send a push notification to the smartphone by BLE and display necessary information on the screen of the smartphone. For example, "Oh, welcome to our hotel. We have heard that your stay is on the OO plan, with dinner and breakfast, for ○ days from the month of the month to the day of the month. Check-out time is 0 o'clock. Please select the desired time for dinner from the next screen. Please display this screen for breakfast voucher. " Or prompt the necessary choices.

  In this way, it is possible to save reservations and check-ins by using the smartphone application.

  A hotel reservation system, a hotel reservation method, a hotel reservation program, and a computer-readable storage medium according to the present invention are capable of efficiently renting general hotel guests, private guests, rental users, and rental properties for business such as tenants and offices. It can be suitably used for reservations and contracts.

1000, 2000, 3000 ... hotel reservation system 10 ... input unit 12 ... total number of guest rooms designation unit 20 ... storage unit 21 ... total number of guest rooms storage unit 22 ... hotel guest room storage unit 23 ... private guest room storage unit 24 ... rental room number Storage unit 25 · Store information storage unit 26 · History recording unit 30 · Operation unit 32 · Hotel room number setting unit 33 · Private guest room number setting unit 34 · Rental room number setting unit 40 · Communication unit 42 · Hotel guest reservation site link Unit 43: private guest reservation site link unit 44: renter reservation site link unit 45: store contract site link unit 52: language switching means 54: voice input interface

Claims (20)

A hotel reservation system having a predetermined number of rooms,
A total number of rooms designating section for prompting the total number of rooms of the hotel,
A total number of rooms storage unit that stores the total number of rooms specified by the total number of rooms specification unit,
A hotel room number setting unit that sets a temporary room number to be reserved for hotel guests, with the total number of rooms stored in the room number storage unit as an upper limit,
A hotel guest reservation site link unit that transmits the hotel guest temporary room number set by the hotel guest room number setting unit to a hotel guest reservation site that accepts hotel guest reservations,
The maximum number of guest rooms obtained by subtracting the number of temporary hotel guests set by the number of hotel guest rooms setting unit from the total number of guest rooms stored in the total number of guest room storage unit, and A renter reservation site link section that transmits the number of temporary rooms to a renter reservation site that accepts renter reservations,
With
The hotel reservation system, wherein the hotel guest room number setting unit makes the hotel guest temporary room number variable according to time. The hotel reservation system according to claim 1,
A hotel reservation system wherein the average rental period of the renter is longer than the average number of nights of the hotel guest. A hotel reservation system having a predetermined number of rooms,
A total number of rooms designating section for prompting the total number of rooms of the hotel,
A total number of rooms storage unit that stores the total number of rooms specified by the total number of rooms specification unit,
A hotel room number setting unit that sets a temporary room number to be reserved for hotel guests, with the total number of rooms stored in the room number storage unit as an upper limit,
A hotel guest reservation site link unit that transmits the hotel guest temporary room number set by the hotel guest room number setting unit to a hotel guest reservation site that accepts hotel guest reservations,
From the total number of guest rooms stored in the total number of guest rooms storage unit, the number of temporary guest rooms to be reserved for private stays, up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit A private guest reservation site link that transmits the private guest temporary room number to a private guest reservation site that accepts private guest reservations;
With
The hotel reservation system, wherein the hotel guest room number setting unit makes the hotel guest temporary room number variable according to time. A hotel reservation system having a predetermined number of rooms,
A total number of rooms designating section for prompting the total number of rooms of the hotel,
A total number of rooms storage unit that stores the total number of rooms specified by the total number of rooms specification unit,
A hotel room number setting unit that sets a temporary room number to be reserved for hotel guests, with the total number of rooms stored in the room number storage unit as an upper limit,
From the total number of guest rooms stored in the total number of guest rooms storage unit, the number of temporary guest rooms to be reserved for private stays, up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit A guest room number setting unit that sets the number of temporary guest rooms,
A hotel guest reservation site link unit that transmits the hotel guest temporary room number set by the hotel guest room number setting unit to a hotel guest reservation site that accepts hotel guest reservations,
A private guest reservation site link unit that transmits the private guest temporary room number set by the private guest room number setting unit to a private guest reservation site that accepts reservations of private guests,
From the total number of guest rooms stored in the total number of guest rooms storage unit, the hotel guest temporary room number set in the hotel guest room number setting unit and the private guest room temporary room number set in the private guest room number setting unit A rental reservation link link section for transmitting the temporary number of renters for a rent for a predetermined rental period to a rent reservation site that accepts reservations of rents, up to the number of reduced rooms,
With
The hotel reservation system, wherein the hotel guest room number setting section and the private guest room number setting section make the temporary guest room number and the temporary guest room number variable according to time. The hotel reservation system according to any one of claims 1 to 4,
The hotel guest room number setting unit,
During the busy season of the hotel, the number of temporary rooms for hotel guests is large,
A hotel reservation system that can be changed according to the period so as to reduce the number of hotel guests' temporary rooms during off-peak periods of the hotel. The hotel reservation system according to any one of claims 1 to 5, further comprising:
It has a history recording unit that records information on past hotel guests,
The hotel reservation system, wherein the hotel guest room number setting unit is configured to set a hotel guest temporary room number based on a past occupancy rate of a hotel recorded in the history recording unit. The hotel reservation system according to any one of claims 1 to 6,
The hotel reservation system, wherein the hotel guest room number setting unit is configured to set a hotel guest temporary room number based on a prediction of a future occupancy rate of the hotel.
It is a hotel reservation system according to claim 6 or 7,
A hotel reservation system, wherein the hotel guest room number setting unit automatically calculates a hotel guest temporary room number. It is a hotel reservation system of Claim 8, Comprising:
The hotel reservation system, wherein the hotel guest room number setting unit sets the hotel guest temporary room number using artificial intelligence based on a past occupancy rate of the hotel. The hotel reservation system according to claim 9,
The hotel reservation system, wherein the hotel guest room number setting unit sets a hotel guest temporary room number based on deep learning from a past occupancy rate of the hotel. It is a hotel reservation system according to claim 6 or 7,
The hotel reservation system, wherein the hotel guest room number setting unit is configured to promptly manually set a hotel guest temporary room number based on a past occupancy rate of the hotel. It is a hotel reservation system according to any one of claims 1 to 11,
An expiration date is set for the number of hotel guest temporary rooms, and the hotel reservation system can be updated at any time. The hotel reservation system according to any one of claims 1 to 12, further comprising:
The hotel guest temporary room number set in the hotel guest room number setting unit from the total guest room number stored in the total guest room number storage unit, and the private guest room temporary room number set in the private guest room number setting unit, A store contract site link section for transmitting the number of temporary rooms obtained by subtracting the number of renters to a store contract site for contracting the store,
Hotel reservation system equipped with. A method for reserving a hotel having a predetermined number of rooms,
Prompting the user to specify the total number of rooms in the hotel in the total number of rooms specification section;
A step of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit,
Setting the total number of guest rooms stored in the number of guest rooms storage unit as an upper limit, the number of temporary guest rooms to be reserved for hotel guests, in the hotel guest room number setting unit while making it variable according to time;
The hotel guest reservation site link unit transmits the hotel guest temporary room number set by the hotel guest room number setting unit to the hotel guest reservation site that accepts hotel guest reservations, and saves it in the total room number storage unit. Up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit from the total number of guest rooms, and A step in which the reservation site link section transmits to the renter reservation site for accepting renter reservations;
How to book a hotel including. A method for reserving a hotel having a predetermined number of rooms,
Prompting the user to specify the total number of rooms in the hotel in the total number of rooms specification section;
A step of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit,
Setting the total number of guest rooms stored in the number of guest rooms storage unit as an upper limit, the number of temporary guest rooms to be reserved for hotel guests, in the hotel guest room number setting unit while making it variable according to time;
The hotel guest reservation site link unit transmits the hotel guest temporary room number set by the hotel guest room number setting unit to the hotel guest reservation site that accepts hotel guest reservations, and saves it in the total room number storage unit. The number of temporary guest rooms, which is the number of temporary rooms to be reserved for a guest room, up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set in the hotel room number setting section from the total number of guest rooms Transmitting to the private guest reservation site that the private guest reservation site link section accepts private guest reservations,
Hotel reservation system including. A method for reserving a hotel having a predetermined number of rooms,
Prompting the user to specify the total number of rooms in the hotel in the total number of rooms specification section;
A step of storing the total number of guest rooms specified by the total number of guest rooms specifying unit, and storing the total number of guest rooms storage unit;
While the total number of guest rooms stored in the number of guest rooms storage unit is set as an upper limit, the number of temporary guest rooms to be reserved for hotel guests is set in the hotel guest room number setting unit while being variable according to time, while the total number of guest rooms is set. The number of guest rooms, which is the number of temporary rooms to be reserved for a guest room, is limited to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit from the total number of guest rooms stored in the number storage unit. A step of setting the number of temporary guest rooms in the guest room number setting section while making it variable according to the time;
The hotel guest temporary room number set in the hotel guest room number setting unit is transmitted to the hotel guest reservation site that accepts hotel guest reservations by the hotel guest reservation site link unit, and is set in the private guest room number setting unit. The guest guest reservation site link section transmits the reserved guest guest temporary room number to the guest guest reservation site that accepts the reservation of the guest guest, and from the total number of rooms stored in the total room number storage section, Up to the number of guest rooms set by the number setting section and the number of guest rooms obtained by subtracting the number of temporary guest rooms set by the guest room number setting section from the above, up to the number of guest rooms for a predetermined lease period. A step in which the renter reservation site link unit transmits the number of temporary guest rooms to a renter reservation site that accepts renter reservations;
Hotel reservation system including. A hotel reservation program having a predetermined number of rooms,
A function that prompts the user to specify the total number of rooms in the hotel in the total number of rooms specification section,
A function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit,
A function of setting the number of temporary guest rooms to be reserved for hotel guests as the upper limit of the total number of guest rooms stored in the number-of-guests storage unit, and changing the number of temporary guest rooms according to the time in the hotel guest room number setting unit,
The hotel guest reservation site link unit transmits the hotel guest temporary room number set by the hotel guest room number setting unit to the hotel guest reservation site that accepts hotel guest reservations, and saves it in the total room number storage unit. Up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit from the total number of guest rooms, and A function that the reservation site link section transmits to the rental reservation site that accepts the reservation of the renter,
Hotel reservation program to make a computer realize. A hotel reservation program having a predetermined number of rooms,
A function that prompts the user to specify the total number of rooms in the hotel in the total number of rooms specification section,
A function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit in the total number of guest rooms storage unit,
A function of setting the number of temporary guest rooms to be reserved for hotel guests as the upper limit of the total number of guest rooms stored in the number-of-guests storage unit, and changing the number of temporary guest rooms according to the time in the hotel guest room number setting unit,
The hotel guest reservation site link unit transmits the hotel guest temporary room number set by the hotel guest room number setting unit to the hotel guest reservation site that accepts hotel guest reservations, and saves it in the total room number storage unit. The number of temporary guest rooms, which is the number of temporary rooms to be reserved for a guest room, up to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set in the hotel room number setting section from the total number of guest rooms A function that the guest guest booking site link section transmits to the guest guest booking site that accepts guest guest bookings,
Hotel reservation program to make a computer realize. A hotel reservation program having a predetermined number of rooms,
A function that prompts the user to specify the total number of rooms in the hotel in the total number of rooms specification section,
A function of storing the total number of guest rooms specified by the total number of guest rooms specifying unit,
While the total number of guest rooms stored in the number of guest rooms storage unit is set as an upper limit, the number of temporary guest rooms to be reserved for hotel guests is set in the hotel guest room number setting unit while being variable according to time, while the total number of guest rooms is set. The number of guest rooms, which is the number of temporary rooms to be reserved for a guest room, is limited to the number of guest rooms obtained by subtracting the number of hotel guest temporary rooms set by the hotel guest room number setting unit from the total number of guest rooms stored in the number storage unit. A function to set the number of guest rooms temporarily in the guest room number setting section while making it variable according to the time,
The hotel guest temporary room number set in the hotel guest room number setting unit is transmitted to the hotel guest reservation site that accepts hotel guest reservations by the hotel guest reservation site link unit, and is set in the private guest room number setting unit. The guest guest reservation site link section transmits the reserved guest guest temporary room number to the guest guest reservation site that accepts the reservation of the guest guest, and from the total number of rooms stored in the total room number storage section, Up to the number of guest rooms set by the number setting section and the number of guest rooms obtained by subtracting the number of temporary guest rooms set by the guest room number setting section from the above, up to the number of guest rooms for a predetermined lease period. A function in which the renter reservation site link section transmits the number of temporary guest rooms to the renter reservation site that accepts renter reservations,
Hotel reservation program to make a computer realize.   A computer-readable recording medium or a device on which the program according to any one of claims 17 to 19 is recorded.