JP7091628B2 - Sales management device, sales management method and sales management system - Google Patents

Description

The present invention relates to a sales management device, a sales management method, and a sales management system.

As one aspect of store sales, in response to an order placed by a customer via a communication line, the store prepares the product according to the order information, and the prepared product is delivered to the customer at the store at a predetermined date and time. A sales method has been proposed.

Japanese Unexamined Patent Publication No. 62-138962 Japanese Unexamined Patent Publication No. 05-120305 Japanese Unexamined Patent Publication No. 2004-220509 Japanese Unexamined Patent Publication No. 2004-280468 Japanese Unexamined Patent Publication No. 2011-181018

However, in the conventional product sales method, various problems may occur when the customer cannot arrive at the store on the scheduled visit date and time specified by the customer. For example, if the product ordered by the customer is like fresh food, the freshness may drop by the time the customer receives the product. Further, when a locker is used for delivering a product to a customer, the time for occupying the locker becomes long, and the turnover rate of the locker may decrease. In addition, retail stores such as convenience stores are having difficulty in securing human resources, and a sales form that can reduce the number of personnel has been desired.

An object of the present invention is to provide a sales management device, a sales management method, and a sales management system that can shorten the storage period of a product until it is provided to a customer and can reduce the number of staff in a store.

According to one aspect of the present invention, the order information receiving unit that receives the order information including the information of the product purchased by the customer and the scheduled visit date and time to the customer's store from the user terminal of the customer, and the scheduled visit date and time. Based on the above, a preparation start instruction unit for instructing a clerk to start preparing the product, a storage unit for storing information indicating that the preparation of the product is completed, and indicating that the customer has arrived at the store. The delivery product information notification unit has a delivery product information notification unit that notifies information about the product to be delivered to the customer in response to the receipt of the arrival notification, and the delivery product information notification unit is used by another customer when the arrival notification is received. When information indicating that the preparation has been completed for two or more of the products including the ordered product is registered in the storage unit, the sales management device for notifying the information regarding the product for which the preparation has been completed first. Is provided.

Further, according to another aspect of the present invention, the sales management system includes a sales management device for managing orders received from customers and a locker device including a locker for storing the products to be delivered to the customer. The sales management device is based on an order information receiving unit that receives order information including information on products purchased by the customer and the scheduled visit date and time to the customer's store from the user terminal of the customer, and the scheduled visit date and time. , A preparation start instruction unit for instructing a clerk to start preparing the product, a storage unit for storing unlocking information of the locker storing the prepared product, and a notification of the arrival of the customer at the store. In response to the receipt of the arrival notification, the delivery product information notification unit has a delivery product information notification unit that notifies the user terminal of the unlocking information registered in the storage unit, and the delivery product information notification unit has the arrival notification. When the unlocking information is registered in the storage unit for two or more of the products including the product ordered by another customer, the information about the product that has been prepared first is notified. A sales management system is provided.

Further, according to still another aspect of the present invention, the sales management method is executed in the sales management device that manages the orders received from the customer, and the sales management device is the information of the product purchased by the customer. A step of receiving order information including the scheduled visit date and time of the customer to the store from the user terminal of the customer, a step of instructing a clerk to start preparing the product based on the scheduled visit date and time, and a step of the product. The step of storing the information indicating that the preparation is completed in the storage unit and the step of notifying the information about the product to be delivered to the customer in response to the receipt of the arrival notification notifying the arrival of the customer at the store are executed . Then, in the step of notifying the information about the product to be delivered to the customer, when the arrival notification is received, the information indicating that the preparation is completed for the two or more products including the product ordered by another customer is provided. When registered in the storage unit, a sales management method for notifying information about the product for which preparation has been completed is provided.

According to the present invention, it is possible to shorten the storage period of a product until it is provided to a customer. As a result, when the product is like fresh food, it is possible to prevent the product from losing its freshness. Further, when the locker is used for delivering the product to the customer, the turnover rate of the locker can be improved. In addition, the number of personnel to be distributed to the store can be reduced.

It is a schematic diagram which shows the structural example of the sales management system by 1st Embodiment of this invention. It is a block diagram which shows the schematic structure of the sales management apparatus in the sales management system by 1st Embodiment of this invention. It is a schematic diagram which shows the hardware configuration example of the sales management apparatus in the sales management system by 1st Embodiment of this invention. It is a block diagram which shows the schematic structure of the locker apparatus in the sales management system by 1st Embodiment of this invention. It is a flowchart which shows the sales management method in the sales management system by 1st Embodiment of this invention. It is a block diagram which shows the schematic structure of the sales management apparatus in the sales management system according to the 2nd Embodiment of this invention. It is a flowchart which shows the sales management method in the sales management system by 2nd Embodiment of this invention. It is a schematic diagram which shows the structural example of the sales management system by 3rd Embodiment of this invention. It is a block diagram which shows the schematic structure of the sales management apparatus in the sales management system according to the 3rd Embodiment of this invention. It is a flowchart which shows the sales management method in the sales management system by 3rd Embodiment of this invention. It is a block diagram which shows the schematic structure of the sales management apparatus in the sales management system according to the 4th Embodiment of this invention. It is a block diagram which shows the schematic structure of the sales management apparatus in the sales management system according to the 5th Embodiment of this invention.

[First Embodiment]
The sales management system and the sales management method according to the first embodiment of the present invention will be described with reference to FIGS. 1 to 5.

First, the schematic configuration of the sales management system according to the present embodiment will be described with reference to FIG. FIG. 1 is a schematic diagram showing a configuration example of a sales management system according to the present embodiment.

As shown in FIG. 1, the sales management system 200 according to the present embodiment includes a sales management device 10 and a locker device 40. The sales management device 10 is communicably connected to the locker device 40 via the network 90. Further, the sales management device 10 may be connected to the user terminal 50 used by the customer (orderer) who orders the product from the store via the network 92. As a result, the sales management device 10 and the user terminal 50 can communicate with each other via the network.

The user terminal 50 is a mobile terminal used by the orderer, and is wirelessly connected to the network 92. Examples of the user terminal 50 include smartphones, mobile phones, tablet computers, mobile PCs, and the like. The user terminal 50 includes an application for accessing an ordering service (EC site) provided by a store on the network 92. The orderer can acquire information on the products offered by the store and purchase the desired products through this application. For this purpose, the application includes information including the orderer's personal information (user ID, etc.), information on the product that the orderer wants to purchase, the date and time when the orderer plans to go to the store to receive the product, and so on. It has a function to send (order information) to the sales management device via the network. The application also has a function of receiving information regarding delivery of the ordered product to the customer from the sales management device 10 via the network 92.

The sales management device 10 is installed in a store that provides products, and has a function of receiving order information from a user terminal 50 via a network 92. Further, the sales management device 10 has a function of instructing the clerk to prepare the product at a predetermined timing according to the information of the purchased product acquired from the user terminal 50 and the scheduled visit date and time. Further, the sales management device 10 has a function of notifying the user terminal 50 or the clerk of information regarding the delivery of the product ordered by the orderer based on the arrival notification indicating that the orderer has arrived at the store.

The locker device 40 includes a plurality of lockers for storing goods. Each locker has its own unique number (locker number). Further, each of the plurality of lockers is provided with an electronic lock that can be unlocked by inputting an unlocking number. The locker device 40 does not necessarily have to be connected to the sales management device 10 via the network 90.

The networks 90 and 92 are an IP (Internet Protocol) network, a LAN (Local Area Network), a mobile communication network, and the like. The communication path via the network may be wired, wireless, or a combination thereof.

Next, a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 2 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment.

As shown in FIG. 2, the sales management device 10 includes an order information receiving unit 12, a preparation start time determination unit 14, a preparation start instruction unit 20, a delivery product information notification unit 22, a locker management unit 24, a storage unit 26, and a control unit. It has 28.

The order information receiving unit 12 receives order information from the user terminal 50 via the network 92. The preparation start time determination unit 14 starts preparing the product (preparation start time) based on the scheduled visit date and time to the store specified by the orderer and the time required to prepare the product at the store (product preparation time). To decide. The preparation start instruction unit 20 instructs the clerk to start preparing the product in response to the arrival of the preparation start time. The delivery product information notification unit 22 notifies the orderer (user terminal) or the clerk of information about the product to be delivered to the orderer. The locker management unit 24 requests the locker to be assigned to the locker device, manages the locker information (including the locker number and the unlocking number), manages the usage status of the storage unit, and the like. The storage unit 26 stores order information received from the user terminal, product preparation time for each product, information on the locker device 40, and the like. The control unit 28 controls the entire sales management device 10 including each of the above-mentioned components.

Next, a hardware configuration example of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 3 is a schematic diagram showing a hardware configuration example of the sales management device 10 in the sales management system according to the present embodiment.

As shown in FIG. 3, the sales management device 10 has a hardware configuration similar to that of a general information processing device, and has a CPU (Central Processing Unit) 100, a main storage unit 102, a communication unit 104, and an input / output interface unit 106. To prepare for. The CPU 100 is a control / arithmetic unit that controls the overall control and arithmetic processing of the sales management apparatus 10. The main storage unit 102 is a storage unit used for a data work area and a data temporary save area, and is composed of a memory such as a RAM (Random Access Memory). The communication unit 104 is an interface for transmitting and receiving data via a network. The input / output interface unit 106 is an interface for connecting to an external output device 110, input device 112, storage device 114, or the like to transmit / receive data. The CPU 100, the main storage unit 102, the communication unit 104, and the input / output interface unit 106 are connected to each other by the system bus 108.

The communication unit 104 is a communication interface based on standards such as Ethernet (registered trademark) and Wi-Fi (registered trademark), and is a module for communicating with other devices. Information transmission / reception by the order information receiving unit 12 and the delivered product information notification unit 22 is performed via the communication unit 104. The output device 110 includes a display such as a liquid crystal display device. Information notification by the preparation start instruction unit 20 and the delivery product information notification unit 22 can be performed via the output device 110. The input device 112 is a keyboard, a mouse, a touch panel, or the like, and is used by a store clerk to input predetermined information to the sales management device 10. The storage device 114 can be composed of, for example, a hard disk device composed of a non-volatile memory such as a ROM (Read Only Memory), a magnetic disk, or a semiconductor memory. The storage device 114 includes a storage unit 26.

The functions of each part of the sales management device 10 according to the present embodiment can be realized in terms of hardware by mounting circuit components which are hardware components such as LSI (Large Scale Integration) in which a program is incorporated. Alternatively, it can be realized by software by storing the program providing the function in the storage device 114, loading the program into the main storage unit 102, and executing the program in the CPU 100.

Next, the configuration of the locker device 40 in the sales management system according to the present embodiment will be described in detail with reference to FIG. FIG. 4 is a block diagram showing a schematic configuration of the locker device 40 in the sales management system according to the present embodiment.

As shown in FIG. 4, the locker device 40 includes a plurality of lockers 42, an input unit 44, a transmission / reception unit 46, and a control unit 48.

The locker 42 is for temporarily storing the goods that the store delivers to the orderer. Each of the lockers 42 has a unique number. Further, each of the plurality of lockers 42 is provided with an electronic lock that can be unlocked by inputting a password (unlocking number). At least a part of the locker 42 has a refrigerating / freezing function for products that require refrigeration and freezing storage such as fresh and frozen foods, and a heat retention / heating function for products that require heat retention such as hot cooked foods. You may.

The input unit 44 is for inputting information (unlocking number, etc.) for unlocking the electronic lock of the predetermined locker 42 when the orderer receives the product. The input unit 44 is not particularly limited, and is, for example, a form in which the orderer inputs a number via a touch panel or a keyboard, a two-dimensional code such as a bar code or a QR code (registered trademark) displayed on a user terminal, or the like. It is possible to apply a form to read.

The transmission / reception unit 46 transmits / receives information between the locker device 40 and the sales management device 10. For example, the transmission / reception unit 46 receives a request for allocation of the locker 42 from the sales management device 10. Further, in response to the locker 42 allocation request, the secured locker 42 information (including the locker number and the unlocking number) is transmitted to the sales management device 10. In addition, information notifying that the orderer has received the product is transmitted to the sales management device 10. The locker device 40 does not necessarily have to be connected to the sales management device 10 via the network 90.
The control unit 48 controls the entire locker device 40 including each of the above-mentioned components.

Next, the sales processing method in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 5 is a flowchart showing a sales management method in the sales management system according to the present embodiment.

First, the orderer activates the application of the user terminal 50 owned by the orderer and accesses the EC site provided by the store on the network 92. On the application, the orderer selects the product he / she wants to purchase and inputs the date and time when he / she will go to the store to receive the product. It is desirable to complete the payment process before the orderer goes to the store, for example, when ordering the product on the application. The application transmits order information to the sales management device 10 via the network 92 (step S101). The order information includes personal information of the orderer (user ID, etc.), information on the product that the orderer wants to purchase, the date and time when the orderer is scheduled to go to the store to receive the product, and the like.

The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92 and stores it in the storage unit 26 (step S102).

Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26, and stores the information in the storage unit 26 (step). S103). The preparation start time is determined so that the product is ready before the orderer arrives at the store, taking into consideration the scheduled arrival date and time of the orderer's store and the product preparation time. The preparation start time can be set, for example, to be a time retroactive by the product preparation time from the estimated arrival time of the orderer at the store.

The product preparation time can be appropriately set according to the type of product and the like. For example, for products that require cooking before being provided to the orderer, the time required for cooking is stored in the storage unit 26 in advance for each product, so that the cooking time stored in the storage unit 26 can be used as a guide. As a product preparation time can be set. If the time required for pickup differs depending on the product, the time required for pickup is stored in the storage unit 26 in advance for each product, so that the product preparation can be performed using the pickup time stored in the storage unit 26 as a guide. You can set the time.

When orders are received from multiple customers, the preparation start time of each product is determined in consideration of the product preparation period of those multiple orders. For example, if there are multiple orders with the same estimated time of arrival at the orderer's store, the order in which the products are prepared is determined, and the preparation of each product is started in consideration of the determined order. Determine the time.

Next, the preparation start instruction unit 20 of the sales management device 10 instructs the clerk to start the preparation (picking and cooking) of the product when the preparation start time arrives (step S110). The instruction to start the preparation of the product can be given by displaying the information on the display. Information may be notified to the clerk not only by displaying the information on the display but also by voice or alarm.

Then, the clerk who receives the instruction starts preparing the product. Then, the prepared product is stored in the locker 42 of the locker device 40. The clerk registers the locker information (including the locker number and the unlocking number) indicating the stored locker 42 in the storage unit 26 of the sales management device 10 together with the information indicating the product.

When the sales management device 10 and the locker device 40 are connected via the network 90, information can be transmitted and received via the network 90. For example, the locker management unit 24 of the sales management device 10 transmits a locker 42 allocation request to the locker device 40 in response to an instruction from the store clerk (step S111). Upon receiving the locker 42 allocation request, the locker device 40 secures the unused locker 42 (step S112), and transfers the locker information (including the locker number and the unlocking number) regarding the locker 42 to the sales management device 10. Transmission (step S113). The locker information transmitted to the sales management device 10 is stored in the storage unit 26 (step S114). The clerk refers to the locker information received by the sales management device 10, and stores the prepared product in the locker 42 secured by the locker device 40.

Next, the orderer who has arrived at the store starts the application on the user terminal 50 and inputs information indicating that the user has arrived at the store. The application transmits information indicating that the orderer has arrived at the store to the sales management device 10 via the network 92 as an arrival notification (step S115).

The arrival notification is a notification including information indicating that the orderer has arrived or is scheduled to arrive at the store or in the vicinity of the store. The arrival notification includes a notification including information indicating that the orderer has actually arrived at the store and a notification including information indicating that the orderer is planning to arrive at the store. For example, by detecting that the orderer has arrived at the parking lot of the store, the detected information can be used as information indicating that the orderer is planning to arrive at the store.

The information transmitted as the arrival notification is not particularly limited. For example, it can be assumed that the orderer arrives at the store by logging in to the application. Alternatively, the orderer may enter that he / she has arrived at the store via the application. Also, the information indicating that the orderer has arrived at the store does not necessarily have to be provided via the application. For example, when the user terminal 50 is equipped with a wireless communication system such as NFC (Near Field Communication), the orderer arrives at the store via the locker device 40 and the reading device provided in the store or its parking lot. Information indicating the above can also be transmitted to the sales management device 10.

The delivery product information notification unit 22 of the sales management device 10 triggers the reception of information indicating that the orderer has arrived at the store, and the locker unlock information (locker number) of the locker 42 that stores the product in the user terminal 50. , Unlocking number) (step S116). At that time, if two or more products including products ordered by other customers have been prepared for the same product and the same product is stored in a plurality of lockers 42, the preparation is completed first. The locker information is notified in order from the locker 42 in which the product is stored.

The user terminal 50 receives the locker information transmitted from the sales management device 10 (step S117). The application displays the acquired locker information on the screen of the user terminal 50. The locker information may be displayed as a two-dimensional code such as a bar code or a QR code. The user can unlock the electronic lock of the locker 42 in which the product is stored by using the information displayed on the screen of the user terminal 50, and receive the stored product (step S118).

As described above, in the sales management system of the present embodiment, the locker information of the locker 42 accommodating the product is notified to the user terminal 50 by the notification of the information indicating that the orderer has arrived at the store as a trigger. This is to provide the orderer with a product that is fresher (shorter time from preparation).

The locker information of the locker 42 in which the product is stored may be notified to the user terminal 50, for example, when the product is ordered or when the product is stored in the locker 42. However, when the orderer who receives the product is confirmed when ordering the product or when the product is stored in the locker 42, if the orderer's arrival is later than the estimated time of arrival, the freshness of the product will be reduced by the amount of the delayed arrival. It will fall. Further, as the period for occupying the locker 42 becomes longer, the turnover rate of the locker 42 may decrease. In particular, if the same product is ordered by multiple customers and the orderer arrives at the store in a different order from the estimated time of arrival, the product stored in the locker 42 first will be provided to the customer who came later. Depending on the product, the freshness of the product may decrease.

In this respect, in the sales management system of the present embodiment, the locker information of the locker 42 storing the product is notified to the user terminal 50 by the notification of the information indicating that the orderer has arrived at the store as a trigger. Therefore, it is possible to provide the product accommodated earlier by the orderer who came to the store earlier, and it is possible to improve the average freshness of the product.

Further, by completing the payment processing before the orderer goes to the store, for example, when ordering the product on the application, the clerk only needs to prepare the product and store the product in the locker 42, and the product is displayed. There is no need to hand over to the orderer. Therefore, only the clerk who prepares the product and stores it in the locker 42 needs to be assigned to the store, and the number of staff can be reduced.

As described above, according to the present embodiment, it is possible to shorten the storage period of the product until it is provided to the customer. As a result, it is possible to prevent the freshness of the product from deteriorating. Further, when the locker is used for delivering the product to the customer, the turnover rate of the locker can be improved. In addition, the number of personnel to be distributed to the store can be reduced.

[Second Embodiment]
The sales management system according to the second embodiment of the present invention will be described with reference to FIGS. 6 and 7. The same components as those of the sales management system according to the first embodiment are designated by the same reference numerals, and the description thereof will be omitted or simplified.

The sales management system according to the present embodiment is the same as the sales management system according to the first embodiment, except that the configuration of the sales management device 10 is different.

FIG. 6 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. As shown in FIG. 6, the sales management device 10 according to the present embodiment is the same as the sales management device 10 according to the first embodiment, except that it further has an arrival availability inquiry unit 16. The arrival availability inquiry unit 16 inquires to the user terminal 50 whether or not the store can be arrived at the scheduled visit date and time specified by the orderer at the time of ordering, before the predetermined time of the preparation start time determined by the preparation start time determination unit 14. It has a function to perform.

Next, a sales management method in the sales management system according to the present embodiment will be described with reference to FIG. 7. FIG. 7 is a flowchart showing a sales management method in the sales management system according to the present embodiment.

The sales management method according to the first embodiment further includes steps S104 and S105 between steps S103 and S110 of the sales management method according to the first embodiment shown in FIG. Is similar to. Here, the sales management method of the present embodiment will be described focusing on the differences from the sales management method of the first embodiment.

First, the orderer performs a product purchase procedure from the application of the user terminal 50 owned by the orderer. The application transmits order information to the sales management device 10 via the network 92 (step S101).

The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92 and stores it in the storage unit 26 (step S102).

Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26, and stores the information in the storage unit 26 (step). S103).

Next, the arrival availability inquiry unit 16 of the sales management device 10 arrives at the user terminal 50 at the scheduled visit date and time specified by the orderer before the predetermined time of the preparation start time determined by the preparation start time determination unit 14. Inquire whether it can be done (step S104). In response to an inquiry from the sales management device 10, the user terminal 50 displays a screen asking whether or not the orderer can arrive at the store by the scheduled visit date and time specified at the time of ordering.

If the orderer cannot arrive at the store on the scheduled visit date and time, the user terminal 50 displays a screen on which a new scheduled visit time can be set, and transmits the set new scheduled visit time to the sales management device 10 ( Step S105).

Next, the preparation start time determination unit 14 of the sales management device 10 refers to the new scheduled visit time received by the sales management device 10 and determines whether or not the scheduled visit time has been changed. When the scheduled visit time has been changed, the preparation start time determination unit 14 calculates the preparation start time according to the same procedure as in step S103 based on the new scheduled visit time, and updates the preparation start time. ..

After that, in the same manner as in steps S110 to S118 of the sales management method according to the first embodiment, the process from product preparation to product delivery is performed.

With this configuration, if the orderer cannot arrive at the store by the scheduled arrival date and time specified at the time of ordering, the preparation start time can be delayed according to the new arrival schedule of the orderer, and the freshness becomes higher. It is possible to provide high-quality products to the orderer. Further, by shortening the period for occupying the locker 42, the turnover rate of the locker 42 can be improved.

The application of the user terminal 50 may have a function of inquiring whether or not to arrive at the store before a predetermined time of the preparation start time. In this case, the user terminal 50 receives the product preparation start time from the sales management device 10 in advance, and can arrive at the store by the scheduled visit date and time specified by the orderer at the time of ordering before the predetermined time of the preparation start time. It may be configured to display a screen asking whether or not.

In addition, an option to cancel the order may be provided in response to the inquiry from the arrival availability inquiry unit 16. At this point, the preparation of the product has not started yet, so it is possible to cancel the order without wasting the product or manpower. After answering the inquiry from the arrival availability inquiry unit 16, it is possible to arrange so that the order cannot be canceled.

As described above, according to the present embodiment, it is possible to shorten the storage period of the product until it is provided to the customer. As a result, it is possible to prevent the freshness of the product from deteriorating. Further, when the locker is used for delivering the product to the customer, the turnover rate of the locker can be improved. In addition, the number of personnel to be distributed to the store can be reduced.

[Third Embodiment]
The sales management system according to the third embodiment of the present invention will be described with reference to FIGS. 8 to 10. The same components as those of the sales management system according to the first and second embodiments are designated by the same reference numerals, and the description thereof will be omitted or simplified.

First, the schematic configuration of the sales management system according to the present embodiment will be described with reference to FIG. FIG. 8 is a schematic diagram showing a configuration example of the sales management system according to the present embodiment.

As shown in FIG. 8, the sales management system 200 according to the present embodiment is configured so that the position information of the user terminal can be acquired from the position information system, and the sales management according to the first embodiment shown in FIG. Similar to the system.

As the position information system 70, various commonly used position information systems can be used. For example, as the position information system 70, a global positioning system (GPS) can be used. In this case, it is possible to configure the user terminal 50 to transmit its own position information calculated by the user terminal 50 based on the radio waves received from the GPS satellites from the user terminal 50 to the sales management device 10 via the network 92. Alternatively, as the location information system 70, a system that provides a service for notifying the location information of a mobile phone subscriber via a mobile phone network can be used. In this system, the position of the user terminal 50 is specified based on the information such as the mobile phone number of the user terminal 50 received from the sales management device 10, and the specified position information is transmitted to the sales management device 10. Can be done.

Next, a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 9 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. As shown in FIG. 9, the sales management device 10 of the present embodiment further includes a position information acquisition unit 18 in addition to the configuration of the sales management device 10 of the first embodiment. The position information acquisition unit 18 has a function of acquiring the position information of the orderer (user terminal 50) by using the position information system 70.

Next, the processing procedure of the sales management method in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 10 is a flowchart showing a processing procedure of the sales management method in the sales management system according to the present embodiment.

The sales management method of the present embodiment further includes steps S106 to S108 between steps S103 and S110 of the sales management method according to the first embodiment shown in FIG. 5, and the sales management method according to the first embodiment. Is similar to. Here, the sales management method of the present embodiment will be described focusing on the differences from the sales management method of the first embodiment.

First, the orderer performs a product purchase procedure from the application of the user terminal 50 owned by the orderer. The application transmits order information to the sales management device 10 via the network 92 (step S101).

The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92 and stores it in the storage unit 26 (step S102).

Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26, and stores the information in the storage unit 26 (step). S103).

Next, the position information acquisition unit 18 of the sales management device 10 acquires the position information of the user terminal 50 before a predetermined time of the preparation start time determined by the preparation start time determination unit 14. For example, when a GPS system is used as a location information system, the location information acquisition unit 18 of the sales management device 10 requests location information from the user terminal 50 (step S106). When the user terminal 50 receives the GPS signal transmitted from the position information system 70, the user terminal 50 calculates its own position information and transmits it to the sales management device 10 (step S107).

Next, the sales management device 10 confirms the position information of the orderer (user terminal 50) (step S108), and if the orderer position information indicates a position within a predetermined distance range from the store, preparation starts. The process proceeds to step S110 without waiting for the arrival of the time, and an instruction to start preparing the product is instructed.

After that, in the same manner as in steps S111 to S118 of the sales management method according to the first embodiment, the process from product preparation to product delivery is performed.

With this configuration, even if the orderer arrives earlier than the scheduled arrival date and time, the product can be prepared according to the orderer's visit, and the orderer can receive a product with higher freshness. It will be possible to provide.

The application of the user terminal 50 may have a function of inquiring whether or not to arrive at the store before a predetermined time of the preparation start time. In this case, the user terminal 50 receives the product preparation start time from the sales management device 10 in advance, and has its own position information based on the GPS signal transmitted from the position information system 70 before the predetermined time of the preparation start time. May be calculated and transmitted to the sales management device 10.

As described above, according to the present embodiment, it is possible to shorten the storage period of the product until it is provided to the customer. As a result, it is possible to prevent the freshness of the product from deteriorating. Further, when the locker is used for delivering the product to the customer, the turnover rate of the locker can be improved. In addition, the number of personnel to be distributed to the store can be reduced.

[Fourth Embodiment]
The sales management system according to the fourth embodiment of the present invention will be described with reference to FIG. The same components as those of the sales management system according to the first to third embodiments are designated by the same reference numerals, and the description thereof will be omitted or simplified.

The sales management system according to the present embodiment is the same as the sales management system according to the first to third embodiments, except that the configuration of the sales management device 10 is different.

FIG. 11 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. As shown in FIG. 11, the sales management device 10 according to the present embodiment is the same as the sales management device 10 according to the first embodiment, except that it further has a cancellation processing unit 30. The cancellation processing unit 30 has a function of performing a predetermined process when the orderer does not come to the store within a predetermined time from the designated scheduled visit date and time. Various modes are assumed as the processing performed by the cancellation processing unit 30.

For example, as a first aspect, there is a process of associating a product stored in a locker 42 with another order for the same product. First, the cancellation processing unit 30 determines whether or not the product included in the order for which a predetermined time has passed from the scheduled visit time of the orderer is included in the order to be prepared from now on. As a result of the determination, if the same product is included in another order, the order is canceled after the predetermined time has passed from the scheduled visit time of the orderer, and the product stored in the locker 42 is prepared from now on. Associate with the order to be. Then, the locker information of the locker 42 in which the product is stored is transmitted to the user terminal 50 of the orderer who placed the order.

In this case, the cancellation processing unit 30 compares the preparation start time of the product in the order to be prepared from now on with the time at that time, and determines whether or not to execute the above processing according to the time difference between them. Is desirable. This is because if the storage period of the product in the locker 42 becomes too long, the quality of the product and the turnover rate of the locker 42 are affected. For example, as a result of comparison, when the time difference between the originally prepared time and the current time in the order to be prepared is within several hours, the above processing can be configured to be executed. By doing so, it is possible to prevent the product from being associated with the order to be prepared the next day.

Further, as a second aspect, there is an aspect in which the product stored in the locker 42 is sold at a discount. In this case, the order is canceled after a predetermined time has passed from the scheduled visit time of the orderer, and the product is sold on the EC site with a display like a time sale while the product is stored in the locker 42. Can be done.

Further, as a third aspect, there is a process of canceling the order. Assuming such a case, it is possible to arrange to charge a cancellation fee to the orderer who cannot come to the store.

As described above, according to the present embodiment, even if the order is canceled, the product stored in the locker can be effectively used.

[Fifth Embodiment]
The sales management device according to the fifth embodiment of the present invention will be described with reference to FIG. The same components as those of the sales management device according to the first to fourth embodiments are designated by the same reference numerals, and the description thereof will be omitted or simplified. FIG. 12 is a block diagram showing a schematic configuration of the sales management device according to the present embodiment.

The sales management device 10 in the sales management system according to the first to fourth embodiments can be configured as shown in FIG. 12, for example. That is, the sales management device 10 according to the present embodiment includes an order information receiving unit 12, a preparation start time determining unit 14, a preparation start instruction unit 20, and a delivery product information notification unit 22. The order information receiving unit 12 receives order information from the user terminal 50. The preparation start time determination unit 14 determines the preparation start time based on the scheduled visit date and time to the store designated by the orderer and the product preparation time. The preparation start instruction unit 20 instructs the clerk to start preparing the product in response to the arrival of the preparation start time. The delivery product information notification unit 22 notifies the orderer or the clerk of information about the product to be delivered to the orderer.

With such a configuration, it is possible to shorten the storage period of the product until it is provided to the customer. As a result, it is possible to prevent the freshness of the product from deteriorating. In addition, the number of personnel to be distributed to the store can be reduced.

[Modification Embodiment]
The present invention is not limited to the above embodiment and can be modified in various ways.

For example, an example in which a partial configuration of any of the embodiments is added to another embodiment or an example in which a partial configuration of another embodiment is replaced with another embodiment is also an embodiment of the present invention.

Further, in the above embodiment, the sales management system including the locker device 40 has been described as an example, but the sales management system does not necessarily have to include the locker device 40. For example, the storage unit 26 of the sales management device 10 stores the identification information associated with the prepared product, and is configured to notify the clerk of the identification information when the orderer's arrival notification is received. It is also possible to do. By configuring the store clerk to be notified in order from the identification information of the product that has been prepared first, it is possible for the orderer who came to the store earlier to deliver the product that has been prepared first, and the average of the products. It is possible to improve the freshness.

Further, in the above embodiment, the locker information of the locker 42 that stores the product is notified to the user terminal 50 triggered by the notification of the information indicating that the orderer has arrived at the store, but the timing of notifying the locker information is this. It is not limited to timing.

For example, the timing for notifying the locker information can be determined according to the type of the product. For example, for products other than food products whose quality changes, locker information may be notified when an order is confirmed.

Alternatively, in the configuration including the position information acquisition unit 18 as in the third embodiment, the locker 42 accommodating the product is triggered by the reception of information indicating that the orderer has entered the predetermined distance range from the store. The locker information may be notified to the user terminal 50. This process corresponds to assuming that the customer has arrived at the store when the position information acquired by the position information acquisition unit 18 indicates a position within a predetermined distance range from the store.

Alternatively, a period during which the order can be canceled may be set in advance, and the locker information of the locker 42 storing the product may be notified to the user terminal 50 by using the time when the order can be canceled has elapsed as a trigger.

Further, in the configuration including the position information acquisition unit 18 as in the third embodiment, the estimated arrival time is calculated according to the position information of the orderer, and the preparation start time is determined or updated based on the estimated arrival time. You may do it.

Further, there are also processing methods in which a program for operating the configuration of the embodiment is recorded on a recording medium so as to realize the function of the above-described embodiment, the program recorded on the recording medium is read out as a code, and the program is executed by a computer. Included in the category of embodiments. That is, a computer-readable recording medium is also included in the scope of each embodiment. Further, not only the recording medium on which the above-mentioned program is recorded but also the program itself is included in each embodiment.

As the recording medium, for example, a floppy (registered trademark) disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, a magnetic tape, a non-volatile memory card, or a ROM can be used. Further, not only the program recorded on the recording medium is executed by itself, but also the program that operates on the OS and executes the process in cooperation with other software and the function of the expansion board is also an embodiment. Is included in the category of.

It should be noted that the above embodiments are merely examples of embodiment of the present invention, and the technical scope of the present invention should not be construed in a limited manner by these. That is, the present invention can be implemented in various forms without departing from the technical idea or its main features.

Some or all of the above embodiments may be described as in the appendix below, but are not limited to the following.

(Appendix 1)
An order information receiving unit that receives order information including information on products purchased by the customer and the scheduled date and time of the customer's visit to the store from the user terminal of the customer.
Based on the scheduled visit date and time, the preparation start instruction unit that instructs the clerk to start preparing the product, and the preparation start instruction unit.
It has a delivery product information notification unit that notifies information about a product to be delivered to the customer in response to receiving an arrival notification indicating that the customer has arrived at the store.
When the delivery product information notification unit receives the arrival notification and the preparation of two or more products including the product ordered by another customer is completed, the delivery product information notification unit has completed the preparation first. A sales management device characterized by notifying information about.

(Appendix 2)
It also has a preparation start time determination unit that determines the preparation start time for starting the preparation of the product based on the scheduled visit date and time.
The sales management device according to Appendix 1, wherein the preparation start instruction unit instructs the store clerk to start preparing the product in response to the arrival of the preparation start time.

(Appendix 3)
The sales management device according to Appendix 2, wherein the preparation start time determination unit determines the preparation start time in consideration of the product preparation time required for the preparation of the product.

(Appendix 4)
When a plurality of orders are received from a plurality of customers, the preparation start time determination unit considers the product preparation time and the order of preparation of the plurality of products included in the plurality of orders. The sales management device according to Appendix 3, wherein the preparation start time of the product is determined.

(Appendix 5)
The user terminal further has an arrival availability inquiry unit for inquiring whether or not the customer can arrive at the store at the scheduled visit date and time specified at the time of ordering before the predetermined time of the preparation start time.
The appendix 2 is characterized in that, when the customer changes the scheduled visit date and time in response to the inquiry, the preparation start time determination unit updates the preparation start time based on the changed new scheduled visit date and time. The sales management device according to any one of 4 to 4.

(Appendix 6)
Further having a position information acquisition unit for acquiring the position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the preparation start instruction unit considers that the preparation start time has arrived and informs the store clerk. The sales management device according to any one of Supplementary note 2 to 5, wherein the product is instructed to start preparing.

(Appendix 7)
Further having a position information acquisition unit for acquiring the position information of the user terminal,
The delivered product information notification unit considers that the customer has arrived at the store when the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store. The sales management device according to any one of Supplementary note 1 to 5, wherein the information regarding the product to be delivered to the customer is notified.

(Appendix 8)
The sales management device according to any one of Supplementary note 1 to 7, wherein the arrival notification is received from the user terminal.

(Appendix 9)
The item according to any one of Supplementary Provisions 1 to 8, wherein the delivered product information notification unit transmits locker information including a locker number for storing the product and an unlocking number to the user terminal. Sales management device.

(Appendix 10)
The sales management device according to any one of Supplementary note 1 to 8, wherein the delivered product information notification unit notifies a clerk of information about a product to be delivered to the customer.

(Appendix 11)
The sales management device according to any one of Supplementary note 1 to 10, further comprising a cancellation processing unit that cancels an order when the customer does not come to the store within a predetermined time from the scheduled visit date and time. ..

(Appendix 12)
The cancellation processing unit is characterized in that when a product included in an order for which a predetermined time has passed from the scheduled visit date and time is included in another order to be prepared, the product is associated with the other order. The sales management device according to Appendix 11.

(Appendix 13)
A sales management system including a sales management device that manages orders received from customers and a locker device that includes a locker for storing the products to be delivered to the customer.
The sales management device is
An order information receiving unit that receives order information including information on products purchased by the customer and the scheduled date and time of the customer's visit to the store from the user terminal of the customer.
Based on the scheduled visit date and time, the preparation start instruction unit that instructs the clerk to start preparing the product, and the preparation start instruction unit.
It is characterized by having a delivery product information notification unit for notifying the user terminal of unlocking information of a locker storing the product in response to receiving an arrival notification notifying the customer's arrival at the store. Sales management system.

(Appendix 14)
When the delivery product information notification unit receives the arrival notification and the preparation of two or more products including the product ordered by another customer is completed, the delivery product information notification unit has completed the preparation first. The sales management system according to Appendix 13, which is characterized by notifying information about the product.

(Appendix 15)
A step of receiving order information from the customer's user terminal including information on the product purchased by the customer and the scheduled visit date and time to the customer's store, and
Based on the scheduled visit date and time, the step of instructing the clerk to start preparing the product and
It has a step of notifying information about a product to be delivered to the customer in response to receiving an arrival notification notifying the arrival of the customer at the store.
In the step of notifying the information about the product to be delivered to the customer, when the arrival notification is received and two or more of the products including the product ordered by another customer are prepared, the preparation is performed first. A sales management method comprising notifying information about the completed product.

(Appendix 16)
A program that is executed in a sales management device that manages orders received from customers, and is a computer.
An order information receiving means for receiving order information including information on a product purchased by a customer and a scheduled visit date and time to the customer's store from the customer's user terminal.
Preparation start instruction means for instructing a clerk to start preparing the product based on the scheduled visit date and time.
It is a means for notifying information about a product to be delivered to the customer in response to receiving an arrival notification notifying the arrival of the customer at the store, and when the arrival notification is received, the product ordered by another customer. A program that functions as a delivery product information notification means for notifying information about the product for which preparation has been completed first when two or more of the products including the above have been prepared.

(Appendix 17)
A computer-readable recording medium on which the program described in Appendix 16 is recorded.

10 ... Sales management device 12 ... Order information receiving unit 14 ... Preparation start time determination unit 16 ... Arrival availability inquiry unit 18 ... Position information acquisition unit 20 ... Preparation start instruction unit 22 ... Delivery product information notification unit 30 ... Cancellation processing unit 40 ... Locker device 50 ... User terminal 200 ... Sales management system

Claims (11)

An order information receiving unit that receives order information including information on products purchased by the customer and the scheduled date and time of the customer's visit to the store from the user terminal of the customer.
Based on the scheduled visit date and time, the preparation start instruction unit that instructs the clerk to start preparing the product, and the preparation start instruction unit.
A storage unit that stores information indicating that the product is ready, and
It has a delivery product information notification unit that notifies information about a product to be delivered to the customer in response to receiving an arrival notification indicating that the customer has arrived at the store.
When the delivery product information notification unit receives the arrival notification, information indicating that the preparation is completed for two or more products including the product ordered by another customer is registered in the storage unit. When there is, a sales management device characterized in that it notifies information about the product that has been prepared in advance. It also has a preparation start time determination unit that determines the preparation start time for starting the preparation of the product based on the scheduled visit date and time.
The sales management device according to claim 1, wherein the preparation start instruction unit instructs the store clerk to start preparing the product in response to the arrival of the preparation start time. The sales management device according to claim 2, wherein the preparation start time determination unit determines the preparation start time in consideration of the product preparation time required for the preparation of the product. When a plurality of orders are received from a plurality of customers, the preparation start time determination unit considers the product preparation time and the order of preparation of the plurality of products included in the plurality of orders. The sales management device according to claim 3, wherein the preparation start time of the product is determined. The user terminal further has an arrival availability inquiry unit for inquiring whether or not the customer can arrive at the store at the scheduled visit date and time before the predetermined time of the preparation start time.
When the customer changes the scheduled visit date and time in response to the inquiry, the preparation start time determination unit updates the preparation start time based on the changed new scheduled visit date and time. Item 2. The sales management device according to any one of Items 2 to 4. Further having a position information acquisition unit for acquiring the position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the preparation start instruction unit considers that the preparation start time has arrived and informs the store clerk. The sales management device according to any one of claims 2 to 5, wherein the product is instructed to start preparing. Further having a position information acquisition unit for acquiring the position information of the user terminal,
The delivered product information notification unit considers that the customer has arrived at the store when the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store. The sales management device according to any one of claims 1 to 5, wherein the information regarding the product to be delivered to the customer is notified. The delivery product information notification unit according to any one of claims 1 to 7, wherein the delivery product information notification unit transmits locker information including a locker number and an unlocking number for storing the product to the user terminal. Sales management device. A sales management system including a sales management device that manages orders received from customers and a locker device that includes a locker for storing the products to be delivered to the customer.
The sales management device is
An order information receiving unit that receives order information including information on products purchased by the customer and the scheduled date and time of the customer's visit to the store from the user terminal of the customer.
Based on the scheduled visit date and time, the preparation start instruction unit that instructs the clerk to start preparing the product, and the preparation start instruction unit.
A storage unit that stores unlocking information of the locker that stores the prepared product,
It has a delivery product information notification unit that notifies the user terminal of the unlocking information registered in the storage unit in response to the reception of the arrival notification notifying the arrival of the customer at the store.
When the delivery product information notification unit receives the arrival notification and the unlocking information is registered in the storage unit for two or more products including the product ordered by another customer, the delivery product information notification unit first A sales management system characterized in that it notifies unlocking information about the product that has been prepared. It is a sales management method executed in a sales management device that manages orders received from customers, and the sales management device is
A step of receiving order information from the customer's user terminal including information on the product purchased by the customer and the scheduled visit date and time to the customer's store, and
Based on the scheduled visit date and time, the step of instructing the clerk to start preparing the product and
A step of storing information indicating that the preparation of the product is completed in the storage unit, and
In response to the receipt of the arrival notification of the arrival of the customer at the store, the step of notifying the information about the product to be delivered to the customer is executed .
In the step of notifying the information about the product to be delivered to the customer, when the arrival notification is received, the information indicating that the preparation is completed for the two or more products including the product ordered by another customer is stored in the storage. When registered in the department, a sales management method characterized by notifying information about the product that has been prepared first. A program that is executed in a sales management device that manages orders received from customers, and is a computer.
An order information receiving means for receiving order information including information on a product purchased by a customer and a scheduled visit date and time to the customer's store from the customer's user terminal.
Preparation start instruction means for instructing a clerk to start preparing the product based on the scheduled visit date and time.
A means for registering information indicating that the preparation of the product is completed,
It is a means for notifying information about a product to be delivered to the customer in response to receiving an arrival notification notifying the arrival of the customer at the store, and when the arrival notification is received, the product ordered by another customer. When information indicating that the preparation has been completed is registered for two or more of the products including the above, a program that functions as a delivery product information notification means for notifying information about the product for which preparation has been completed first.

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