JP2019067048A - Selling management device, selling management method and selling management system - Google Patents

Abstract

To provide a selling management device capable of shorten a storage time of a commodity until the commodity is supplied to a customer as well as reducing the number of persons in a shop.SOLUTION: A device has an order information reception unit receiving order information including information of a commodity that a customer purchased and a visit scheduled date and time of the customer to a shop from a user terminal of the customer, a preparation start instruction unit instructing a clerk of starting of preparation of a commodity based on the visit scheduled date and time, and a handing over commodity information notification unit notifying information of a commodity to be handed over to the customer in response to reception of an arrival notification indicating arrival of the customer at the shop. The handing over commodity information notification unit notifies information regarding a commodity of which preparation is completed earlier when receiving the arrival notification and when preparation of more than two commodities including the commodity that another customer ordered is completed.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a sales management device, a sales management method, and a sales management system.

  As an aspect of store sales, for an order placed by a customer via a communication line, the store prepares a product according to the order information, and delivers the prepared product to the customer at a predetermined date and time A sales method has been proposed.

Japanese Patent Application Laid-Open No. 62-138962 Japanese Patent Application Laid-Open No. 05-120305 JP 2004-220509 A Unexamined-Japanese-Patent No. 2004-280468 JP, 2011-181018, A

  However, in the conventional product sales method, various problems may occur when it is not possible to arrive at the store at the scheduled visit date and time designated by the customer. For example, when a product ordered by a customer is a fresh food product, the freshness may be lost before the customer's product is received. Moreover, when using a locker for delivery of goods to a customer, the time which occupies a locker became long and the rotation rate of a locker might fall. In addition, at retail stores such as convenience stores, it is difficult to secure human resources, and a sales form that can reduce the number of personnel has been desired.

  An object of the present invention is to provide a sales management device, a sales management method, and a sales management system which can shorten the storage period of goods until it is provided to a customer and can reduce the number of shop personnel.

  According to one aspect of the present invention, an order information receiving unit for receiving from a user terminal of the customer order information including information on a product purchased by the customer and a planned visit date to the store by the customer; Based on the preparation start instructing unit instructing the store clerk to start the preparation of the product, and delivering the information on the product to be delivered to the customer in response to reception of an arrival notification indicating that the customer has arrived at the store A product information notification unit, wherein the delivery product information notification unit, when receiving the arrival notification, prepares two or more of the products including the products ordered by another customer Is provided with a sales management device that notifies information on the product that has already been prepared.

  Further, according to another aspect of the present invention, there is provided a sales management system comprising: a sales management device for managing an order received from a customer; and a locker device having a locker for storing goods to be delivered to the customer. The sales management apparatus receives, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit to the store by the customer, and based on the expected date of visit. A preparation start instructing unit instructing a store clerk to start preparation of the product; and a locker unlocking information storing the product according to reception of an arrival notification notifying the arrival of the customer at the store There is provided a sales management system having a delivery product information notification unit for notifying a terminal.

  Further, according to still another aspect of the present invention, there is a step of receiving, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date and time of visit of the customer to the store; Instructing a store clerk to start preparation of the product based on scheduled date and time, and notifying information related to the product to be handed over to the customer in response to receipt of an arrival notification notifying arrival of the customer at the store; And in the step of notifying the customer of the information on the product to be delivered, when the arrival notification is received, when preparation of two or more of the products including the product ordered by another customer is completed. There is provided a sales management method for notifying information on the previously prepared product.

  According to the present invention, it is possible to shorten the storage period of the product until it is provided to the customer. Thereby, when goods are like fresh food goods, it can control that the freshness of goods falls. Moreover, when using a locker for delivery of goods to a customer, the rotation rate of a locker can be improved. In addition, it is possible to reduce the number of people assigned to the store.

It is a schematic diagram showing an example of composition of a sales management system by a 1st embodiment of the present invention. It is a block diagram showing a schematic structure of a sales management device in a sales management system by a 1st embodiment of the present invention. It is a schematic diagram showing an example of hardware constitutions of a sales management device in a sales management system by a 1st embodiment of the present invention. It is a block diagram showing a schematic structure of a locker device in a sales management system by a 1st embodiment of the present invention. It is a flowchart which shows the sales management method in the sales management system by 1st Embodiment of this invention. It is a block diagram which shows schematic structure of the sales management apparatus in the sales management system by 2nd Embodiment of this invention. It is a flowchart which shows the sales management method in the sales management system by 2nd Embodiment of this invention. It is the schematic which shows the structural example of the sales management system by 3rd Embodiment of this invention. It is a block diagram which shows schematic structure of the sales management apparatus in the sales management system by 3rd Embodiment of this invention. It is a flowchart which shows the sales management method in the sales management system by 3rd Embodiment of this invention. It is a block diagram which shows schematic structure of the sales management apparatus in the sales management system by 4th Embodiment of this invention. It is a block diagram which shows schematic structure of the sales management apparatus in the sales management system by 5th Embodiment of this invention.

First Embodiment
A sales management system and a sales management method according to a first embodiment of the present invention will be described using FIGS. 1 to 5.

  First, a schematic configuration of a sales management system according to the present embodiment will be described with reference to FIG. FIG. 1 is a schematic view showing a configuration example of a sales management system according to the present embodiment.

  The sales management system 200 by this embodiment is provided with the sales management apparatus 10 and the locker apparatus 40, as shown in FIG. The sales management device 10 is communicably connected to the locker device 40 via the network 90. In addition, a user terminal 50 used by a customer (orderer) who places an order for a product from a store can be connected to the sales management device 10 via the network 92. Thus, the sales management device 10 and the user terminal 50 can communicate with each other via the network.

  The user terminal 50 is a portable terminal used by the orderer, and wirelessly connects to the network 92. Examples of the user terminal 50 include a smartphone, a mobile phone, a tablet computer, and a mobile PC. The user terminal 50 includes an application for accessing an order service (EC site) provided by the store on the network 92. The orderer can acquire the information of the product provided by the store and purchase the desired product through this application. For this purpose, the application includes personal information (user ID etc.) of the orderer, information of the item that the orderer wants to purchase, and information such as the date and time when the orderer will visit the store to receive the item. It has a function of transmitting (order information) to a sales management device via a network. The application also has a function of receiving information on delivery of the ordered product to the customer from the sales management device 10 via the network 92.

  The sales management device 10 is installed at a store that provides goods, and has a function of receiving order information from the user terminal 50 via the network 92. In addition, the sales management device 10 has a function of instructing the store clerk to prepare the product at a predetermined timing according to the information on the purchased product acquired from the user terminal 50 and the scheduled visit date and time. In addition, the sales management device 10 has a function of notifying the user terminal 50 or the clerk of the information related to the delivery of the product ordered by the orderer, based on an arrival notification indicating that the orderer has arrived at the store.

  The locker device 40 includes a plurality of lockers for storing goods. Each locker has a unique number (locker number). In addition, each of the plurality of lockers is provided with an electronic lock that is unlocked by the input of the unlocking number. The locker device 40 does not necessarily have to be connected to the sales management device 10 via the network 90.

  The networks 90 and 92 are an IP (Internet Protocol) network, a LAN (Local Area Network), a mobile communication network, and the like. The communication path via the network may be wired, wireless, or a combination thereof.

  Next, a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 2 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment.

  As shown in FIG. 2, the sales management device 10 includes, as shown in FIG. 2, an order information reception unit 12, a preparation start time determination unit 14, a preparation start instruction unit 20, a delivery product information notification unit 22, a locker management unit 24, a storage unit 26, and a control unit. It has 28.

  The order information receiving unit 12 receives order information from the user terminal 50 via the network 92. The preparation start time determination unit 14 is a time (preparation start time) at which preparation for a product is started based on the visit scheduled date and time to the store designated by the orderer and the time required for preparation of the product at the store (product preparation time). Decide. In response to the arrival of the preparation start time, the preparation start instructing unit 20 instructs the store clerk to start the preparation of the product. The delivery product information notification unit 22 notifies the orderer (user terminal) or the clerk of information on the product to be delivered to the orderer. The locker management unit 24 requests assignment of the locker to the locker device, manages locker information (including a locker number and an unlocking number), and manages a use condition of the storage unit. The storage unit 26 stores order information received from the user terminal, a product preparation time for each product, information of the locker device 40, and the like. The control unit 28 controls the whole of the sales management device 10 including the above-described components.

  Next, a hardware configuration example of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 3 is a schematic view showing a hardware configuration example of the sales management device 10 in the sales management system according to the present embodiment.

  As illustrated in FIG. 3, the sales management device 10 has a hardware configuration similar to that of a general information processing device, and includes a central processing unit (CPU) 100, a main storage unit 102, a communication unit 104, and an input / output interface unit 106. Equipped with The CPU 100 is a control / calculation device that controls the overall control and calculation processing of the sales management device 10. The main storage unit 102 is a storage unit used for a work area of data and a temporary save area for data, and is configured by a memory such as a random access memory (RAM). The communication unit 104 is an interface for transmitting and receiving data via the network. The input / output interface unit 106 is an interface for connecting to an external output device 110, an input device 112, a storage device 114, and the like to transmit and receive data. The CPU 100, the main storage unit 102, the communication unit 104, and the input / output interface unit 106 are mutually connected by a system bus 108.

  The communication unit 104 is a communication interface based on a standard such as Ethernet (registered trademark) or Wi-Fi (registered trademark), and is a module for communicating with another device. Transmission and reception of information by the order information receiving unit 12 and the delivery product information notifying unit 22 are performed via the communication unit 104. The output device 110 includes, for example, a display such as a liquid crystal display. The notification of information by the preparation start instruction unit 20 and the delivered product information notification unit 22 can be performed via the output device 110. The input device 112 is a keyboard, a mouse, a touch panel or the like, and is used by a store clerk to input predetermined information to the sales management device 10. The storage device 114 can be configured by, for example, a hard disk drive or the like configured from non-volatile memory such as ROM (Read Only Memory), magnetic disk, semiconductor memory, and the like. The storage device 114 includes a storage unit 26.

  The function of each part of the sales management device 10 according to the present embodiment can be realized in hardware by mounting a circuit component that is a hardware component such as an LSI (Large Scale Integration) incorporating a program. Alternatively, a program providing the function may be stored in the storage device 114, and the program may be implemented as software by loading the program into the main storage unit 102 and executing the program by the CPU 100.

  Next, the configuration of the locker device 40 in the sales management system according to the present embodiment will be described in detail with reference to FIG. FIG. 4 is a block diagram showing a schematic configuration of the locker device 40 in the sales management system according to the present embodiment.

  As shown in FIG. 4, the locker device 40 includes a plurality of lockers 42, an input unit 44, a transmission / reception unit 46, and a control unit 48.

  The locker 42 is for temporarily storing goods delivered by the store to the orderer. Each of the lockers 42 has a unique number. Further, each of the plurality of lockers 42 is provided with an electronic lock that is unlocked by the input of a password (unlocking number). At least a part of the locker 42 is provided with a refrigeration / freezing function for commodities requiring refrigeration and storage such as fresh and frozen foods, and a heat retention / heating function for commodities where thermal insulation is desired such as warm cooking products. May be

  The input unit 44 is for inputting information (such as an unlocking number) for releasing the electronic lock of the predetermined locker 42 when the orderer receives the product. The input unit 44 is not particularly limited, and, for example, a mode in which the orderer inputs a number via a touch panel or a keyboard, or a two-dimensional code such as a bar code or QR code (registered trademark) displayed on the user terminal The form which makes it read can be applied.

The transmission and reception unit 46 transmits and receives information between the locker device 40 and the sales management device 10. For example, the transmitting and receiving unit 46 receives a request for assignment of the locker 42 from the sales management device 10. Further, in response to the allocation request of the locker 42, the information (including the locker number and the unlocking number) of the secured locker 42 is transmitted to the sales management device 10. In addition, information is sent to the sales management device 10 informing that the orderer has received the product. The locker device 40 does not necessarily have to be connected to the sales management device 10 via the network 90.
The control unit 48 is in charge of overall control of the locker device 40 including the above-described components.

  Next, a sales processing method in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 5 is a flowchart showing the sales management method in the sales management system according to the present embodiment.

  First, the orderer activates an application of the user terminal 50 owned by the orderer, and accesses an EC site provided by the store on the network 92. The orderer selects an item to be purchased on the application, and inputs a date and time to visit the store for receiving the item. It is desirable that payment processing be completed before the orderer visits the store, for example, when ordering an item on an application. The application transmits order information to the sales management device 10 via the network 92 (step S101). The order information includes personal information (user ID and the like) of the orderer, information of a product that the orderer desires to purchase, and a date and time when the orderer is scheduled to visit a store to receive the product.

  The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92, and stores the order information in the storage unit 26 (step S102).

  Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26 and stores the information in the storage unit 26 (step S103). The preparation start time is determined so that preparation of the product is completed prior to arrival of the orderer at the store, taking into consideration the planned date of arrival of the orderer at the store and the item preparation time. The preparation start time can be set to, for example, a time that is earlier than the estimated time of arrival of the orderer at the store, as far as the product preparation time.

  The item preparation time can be appropriately set according to the type of item and the like. For example, for products that require cooking before being provided to the orderer, the cooking time stored in the storage unit 26 is a standard by storing the time required for cooking in advance in the storage unit 26 for each product. As, the product preparation time can be set. In addition, when the time required for picking up differs depending on the product, the time required for picking up is stored in advance in the storage unit 26 for each product, and the product preparation is performed using the pickup time stored in the storage unit 26 as a guide. You can set the time.

  When orders are received from a plurality of customers, the preparation start time of each item is determined in consideration of the item preparation periods of the plurality of orders. For example, when there are multiple orders in which the orderer arrival time to the store is in the same time zone, the order for preparing the items is determined, and preparation of each item is started considering the determined order Determine the time of day.

  Next, when the preparation start time arrives, the preparation start instructing unit 20 of the sales management device 10 instructs the store clerk to start preparation (picking and cooking) of the product (step S110). The instruction to start the preparation of the product can be made by displaying the information on the display. Notification of information to a store clerk may be performed not only by display on a display but also by notification by voice or alarm.

  Then, the clerk who received the instruction starts preparation of the product. Then, the commodity which has been prepared is stored in the locker 42 of the locker device 40. The store clerk registers locker information (including a locker number and an unlocking number) indicating the stored locker 42 in the storage unit 26 of the sales management device 10 together with information indicating a product.

  When the sales management device 10 and the locker device 40 are connected via the network 90, transmission and reception of information can also be performed via the network 90. For example, the locker management unit 24 of the sales management device 10 transmits an allocation request for the locker 42 to the locker device 40 according to an instruction from the store clerk (step S111). The locker device 40 that has received the allocation request for the locker 42 secures the locker 42 not in use (step S112), and sends locker information (including a locker number and an unlocking number) regarding the locker 42 to the sales management device 10. It transmits (step S113). The locker information transmitted to the sales management device 10 is stored in the storage unit 26 (step S114). The store clerk refers to the locker information received by the sales management device 10, and stores the prepared goods in the locker 42 secured by the locker device 40.

  Next, the orderer who has arrived at the store activates the application on the user terminal 50 and inputs information indicating that the store has arrived. The application transmits information indicating that the orderer has arrived at the store as the arrival notification to the sales management device 10 via the network 92 (step S115).

  The arrival notification is a notification including information indicating that the orderer has arrived or is scheduled to arrive near the store or store. The arrival notification includes a notification including information indicating that the orderer has actually arrived at the store, and a notification including information indicating that the orderer is scheduled to arrive at the store. For example, by detecting that the orderer has arrived at the parking lot of the store, the detected information can be used as information indicating that the orderer is scheduled to arrive at the store.

  The information transmitted as the arrival notification is not particularly limited. For example, it may be that the orderer has arrived at the store upon logging in to the application. Alternatively, it may be input that the orderer has arrived at the store through the application. Further, the information indicating that the orderer has arrived at the store does not necessarily have to be performed via the application. For example, when the user terminal 50 includes a wireless communication system such as NFC (Near Field Communication), the orderer has arrived at the store through the locker device 40 and a reader provided at the store or its parking lot. Can be transmitted to the sales management device 10.

  The delivery product information notification unit 22 of the sales management device 10 uses the reception of the information indicating that the orderer has arrived at the store as a trigger to unlock information of the locker of the locker 42 that stores the product in the user terminal 50 (locker number , Unlock number)) (step S116). At this time, preparation of two or more products including products ordered by other customers is completed for the same product, and when the same product is stored in a plurality of lockers 42, preparation is completed first. The locker information is notified in order from the locker 42 where the product is stored.

  The user terminal 50 receives locker information transmitted from the sales management device 10 (step S117). The application displays the acquired locker information on the screen of the user terminal 50. The locker information may be displayed as a two-dimensional code such as a bar code or a QR code. The user can unlock the electronic lock of the locker 42 containing the product using the information displayed on the screen of the user terminal 50, and receive the stored product (step S118).

  As described above, in the sales management system of the present embodiment, the locker information of the locker 42 containing the product is notified to the user terminal 50, triggered by the notification of the information indicating that the orderer has arrived at the store. This is to provide the orderer with a product that has a higher freshness (shorter time to preparation).

  The locker information of the locker 42 storing the product may be notified to the user terminal 50, for example, when ordering a product or when the product is stored in the locker 42. However, if you decide the orderer who will receive the item when ordering the item or storing the item in the locker 42, if the orderer's visit is delayed from the scheduled arrival time, the lateness of the arrival will cause the item to be fresh I will fall. In addition, the rotation rate of the locker 42 may decrease due to the period in which the locker 42 is occupied increasing. In particular, when the same goods are ordered by a plurality of customers, if the orderer comes in the order different from the estimated arrival time, the goods accommodated in the locker 42 will be provided to the customers who came later, Depending on the product, it may be considered that the product's freshness falls.

  In this regard, in the sales management system of the present embodiment, the locker information of the locker 42 storing the product is notified to the user terminal 50 triggered by the notification of the information indicating that the orderer has arrived at the store. Therefore, it becomes possible to offer the goods stored earlier by the orderer who came to the shop earlier, and it is possible to improve the average freshness of the goods.

  Also, by having the settlement process complete before the orderer visits the store, for example, when ordering an item on the application, the clerk only needs to prepare the item and store it in the locker 42, and displays the item. And there is no need to hand over to the orderer. Therefore, only the store clerk who prepares the product and stores it in the locker 42 may be arranged in the store, and the number of workers can be reduced.

  As described above, according to this embodiment, the storage period of the product until it is provided to the customer can be shortened. Thereby, it can suppress that the freshness of goods falls. Moreover, when using a locker for delivery of goods to a customer, the rotation rate of a locker can be improved. In addition, it is possible to reduce the number of people assigned to the store.

Second Embodiment
A sales management system according to a second embodiment of the present invention will be described with reference to FIGS. 6 and 7. The same components as those of the sales management system according to the first embodiment are designated by the same reference numerals and their description will be omitted or simplified.

  The sales management system according to the present embodiment is the same as the sales management system according to the first embodiment except that the configuration of the sales management device 10 is different.

  FIG. 6 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. The sales management device 10 according to the present embodiment is the same as the sales management device 10 according to the first embodiment except that the sales management device 10 further includes an arrival availability inquiry unit 16 as shown in FIG. The arrival / non-delivery inquiring unit 16 inquires of the user terminal 50 whether or not it can arrive at the store's scheduled arrival date and time designated by the ordering person at a predetermined time before the preparation start time determined by the preparation start time determination unit 14 Have the ability to

  Next, the sales management method in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 7 is a flowchart showing a sales management method in the sales management system according to the present embodiment.

  The sales management method according to the present embodiment includes the sales management method according to the first embodiment except for further including steps S104 and S105 between step S103 and step S110 of the sales management method according to the first embodiment shown in FIG. Is the same as Here, the sales management method of the present embodiment will be described focusing on differences from the sales management method according to the first embodiment.

  First, the orderer performs a purchase procedure of a product from the application of the user terminal 50 owned by the orderer. The application transmits order information to the sales management device 10 via the network 92 (step S101).

  The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92, and stores the order information in the storage unit 26 (step S102).

  Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26 and stores the information in the storage unit 26 (step S103).

  Next, the arrival availability inquiry unit 16 of the sales management device 10 arrives at the store at the scheduled visit date and time specified by the orderer at the user terminal 50 a predetermined time before the preparation start time determined by the preparation start time determination unit 14 An inquiry is made as to whether it can be done (step S104). In response to the inquiry from the sales management device 10, the user terminal 50 displays a screen inquiring whether or not the customer can arrive at the store by the visit scheduled date and time designated by the orderer at the time of ordering.

  When the orderer can not arrive at the store at the scheduled arrival date and time, the user terminal 50 displays a screen on which the scheduled arrival time can be newly set, and transmits the set new visit scheduled time to the sales management device 10 ( Step S105).

  Next, the preparation start time determination unit 14 of the sales management device 10 refers to the new visit scheduled time received by the sales management device 10 and determines whether or not the visit scheduled time is changed. The preparation start time determination unit 14 calculates the preparation start time by the same procedure as step S103 based on the new visit scheduled time when the visit scheduled time is changed, and updates the preparation start time. .

  After that, from the preparation of the product to the delivery of the product is performed in the same manner as step S110 to step S118 of the sales management method according to the first embodiment.

  By configuring in this way, when the orderer can not arrive at the store by the scheduled visit date and time specified at the time of ordering, the preparation start time can be delayed according to the orderer's new arrival schedule, and freshness can be further improved. It is possible to offer high order items to the orderer. In addition, the rotation rate of the locker 42 can be improved by shortening the period in which the locker 42 is occupied.

  In addition, the application of the user terminal 50 may have a function of inquiring whether or not to arrive at the store a predetermined time before the preparation start time. In this case, the user terminal 50 can receive in advance the preparation start time of the product from the sales management device 10, and can arrive at the store by the scheduled visit date and time designated by the orderer at the time of ordering specified time before the preparation start time. It may be configured to display a screen for inquiring whether or not it is.

  In addition, in response to the inquiry from the arrival / non-arrival inquiry section 16, an option for canceling the order may be provided. At this point, since preparation of the product has not been started yet, it is possible to cancel the order without wasting the product or a person. After answering the inquiry from the arrival / non-arrival inquiry section 16, it may be arranged that cancellation of the order can not be made.

  As described above, according to this embodiment, the storage period of the product until it is provided to the customer can be shortened. Thereby, it can suppress that the freshness of goods falls. Moreover, when using a locker for delivery of goods to a customer, the rotation rate of a locker can be improved. In addition, it is possible to reduce the number of people assigned to the store.

Third Embodiment
A sales management system according to a third embodiment of the present invention will be described using FIG. 8 to FIG. The same components as those of the sales management system according to the first and second embodiments are designated by the same reference numerals and their description will be omitted or simplified.

  First, a schematic configuration of a sales management system according to the present embodiment will be described with reference to FIG. FIG. 8 is a schematic view showing a configuration example of a sales management system according to the present embodiment.

  The sales management system 200 according to the present embodiment is, as shown in FIG. 8, configured to be capable of acquiring position information of a user terminal from a position information system, and also sales management according to the first embodiment shown in FIG. It is similar to the system.

  The position information system 70 can use various position information systems generally used. For example, as the position information system 70, it is possible to use a global positioning system (GPS). In this case, the position information of its own calculated by the user terminal 50 based on the radio wave received from the GPS satellite can be transmitted from the user terminal 50 to the sales management device 10 via the network 92. Alternatively, as the position information system 70, a system that provides a service of notifying the position information of a mobile telephone subscriber via a mobile telephone network can be used. In this system, the position of the user terminal 50 is specified based on the information such as the mobile phone number of the user terminal 50 received from the sales management device 10, and the specified position information is transmitted to the sales management device 10. Can.

  Next, a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment will be described with reference to FIG. FIG. 9 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. As shown in FIG. 9, the sales management device 10 of this embodiment further includes a position information acquisition unit 18 in addition to the configuration of the sales management device 10 of the first embodiment. The position information acquisition unit 18 has a function of acquiring position information of the orderer (user terminal 50) using the position information system 70.

  Next, the processing procedure of the sales management method in the sales management system according to the present embodiment will be described using FIG. FIG. 10 is a flowchart showing the processing procedure of the sales management method in the sales management system according to the present embodiment.

  The sales management method of the present embodiment includes the sales management method according to the first embodiment except that steps S106 to S108 are further performed between step S103 and step S110 of the sales management method according to the first embodiment shown in FIG. Is the same as Here, the sales management method of the present embodiment will be described focusing on differences from the sales management method according to the first embodiment.

  First, the orderer performs a purchase procedure of a product from the application of the user terminal 50 owned by the orderer. The application transmits order information to the sales management device 10 via the network 92 (step S101).

  The order information receiving unit 12 of the sales management device 10 receives the order information from the user terminal 50 via the network 92, and stores the order information in the storage unit 26 (step S102).

  Next, the preparation start time determination unit 14 of the sales management device 10 determines the preparation start time of the product based on the order information stored in the storage unit 26 and stores the information in the storage unit 26 (step S103).

  Next, the position information acquisition unit 18 of the sales management device 10 acquires the position information of the user terminal 50 a predetermined time before the preparation start time determined by the preparation start time determination unit 14. For example, when using a GPS system as a position information system, the position information acquisition unit 18 of the sales management device 10 requests the user terminal 50 for position information (step S106). When receiving the GPS signal transmitted from the position information system 70, the user terminal 50 calculates its own position information and transmits it to the sales management device 10 (step S107).

  Next, the sales management device 10 confirms the position information of the orderer (user terminal 50) (step S108), and when the orderer position information indicates a position within a predetermined distance range from the store, preparation is started. The process proceeds to step S110 without waiting for the arrival of time, and instructs the start of preparation of a product.

  Thereafter, from the preparation of the product to the delivery of the product is performed in the same manner as in steps S111 to S118 of the sales management method according to the first embodiment.

  By configuring in this way, even when the orderer arrives earlier than the scheduled arrival date, the product can be prepared according to the orderer's visit, and a more fresh product can be ordered. It becomes possible to offer.

  In addition, the application of the user terminal 50 may have a function of inquiring whether or not to arrive at the store a predetermined time before the preparation start time. In this case, the user terminal 50 receives in advance the preparation start time of the product from the sales management device 10, and the position information of itself based on the GPS signal transmitted from the position information system 70 a predetermined time before the preparation start time. May be calculated and transmitted to the sales management device 10.

  As described above, according to this embodiment, the storage period of the product until it is provided to the customer can be shortened. Thereby, it can suppress that the freshness of goods falls. Moreover, when using a locker for delivery of goods to a customer, the rotation rate of a locker can be improved. In addition, it is possible to reduce the number of people assigned to the store.

Fourth Embodiment
A sales management system according to a fourth embodiment of the present invention will be described with reference to FIG. The same members of the present embodiment as those of the sales management system according to the first to third embodiments are represented by the same reference numerals, and the description thereof will be omitted or simplified.

  The sales management system according to the present embodiment is the same as the sales management system according to the first to third embodiments except that the configuration of the sales management device 10 is different.

  FIG. 11 is a block diagram showing a schematic configuration of the sales management device 10 in the sales management system according to the present embodiment. The sales management device 10 according to the present embodiment is the same as the sales management device 10 according to the first embodiment except that the sales management device 10 further includes a cancellation processing unit 30 as shown in FIG. The cancellation processing unit 30 has a function of performing a predetermined process when the orderer does not come to the store by a predetermined time from the designated visit scheduled date and time. Various modes are assumed as the process performed by the cancellation processing unit 30.

  For example, the first aspect includes a process of associating the item stored in the locker 42 with another order for the same item. First, the cancellation processing unit 30 determines whether or not a product included in an order for which a predetermined time has elapsed since the scheduled arrival time of the orderer is included in the order to be prepared. As a result of the determination, if the same item is included in another order, the cancellation process of the order for which the predetermined time has elapsed from the scheduled arrival time of the orderer is performed, and the item stored in the locker 42 is prepared from now Associate with the order to be done. Then, the locker information of the locker 42 in which the product is stored is transmitted to the user terminal 50 of the orderer who made the order.

  In this case, the cancellation processing unit 30 compares the preparation start time of the product in the order to be prepared with the time at that time, and determines whether or not to execute the above process according to the time difference between them. Is desirable. This is because if the storage period of the product in the locker 42 is too long, the quality of the product and the rotation rate of the locker 42 are affected. For example, as a result of comparison, when the time difference between the time originally prepared for the order to be prepared and the current time is within several hours, the above process can be performed. By doing this, it is possible to prevent the product from being associated with the order to be prepared the next day.

  Further, as a second aspect, there is an aspect in which the product stored in the locker 42 is discounted and sold. In this case, while performing cancellation processing of the order for which a predetermined time has elapsed from the planned arrival time of the orderer, and selling the product with a display such as a time sale on the EC site while keeping the product stored in the locker 42 Can.

  In addition, as a third aspect, there is a process of handling an order as canceled. Assuming such a case, it may be arranged to charge a cancellation fee to an orderer who can not come to the store.

  As described above, according to the present embodiment, even when an order is canceled, the product stored in the locker can be effectively used.

Fifth Embodiment
A sales management device according to a fifth embodiment of the present invention will be described with reference to FIG. The same members of the present embodiment as those of the sales management device according to the first to the fourth embodiments are represented by the same reference numbers not to repeat or to simplify their explanation. FIG. 12 is a block diagram showing a schematic configuration of the sales management device according to the present embodiment.

  The sales management device 10 in the sales management system according to the first to fourth embodiments can also be configured as shown in FIG. 12, for example. That is, the sales management device 10 according to the present embodiment includes the order information receiving unit 12, the preparation start time determination unit 14, the preparation start instructing unit 20, and the delivery product information notification unit 22. The order information receiving unit 12 receives order information from the user terminal 50. The preparation start time determination unit 14 determines the preparation start time on the basis of the scheduled visit time to the store designated by the orderer and the product preparation time. In response to the arrival of the preparation start time, the preparation start instructing unit 20 instructs the store clerk to start the preparation of the product. The delivery product information notification unit 22 notifies the orderer or the clerk of information on the product to be delivered to the orderer.

  By this configuration, it is possible to shorten the storage period of the product until it is provided to the customer. Thereby, it can suppress that the freshness of goods falls. In addition, it is possible to reduce the number of people assigned to the store.

[Modified embodiment]
The present invention is not limited to the above embodiment, and various modifications are possible.

  For example, an example in which part of the configuration of any embodiment is added to another embodiment or an example in which the configuration of a part of another embodiment is replaced is also an embodiment of the present invention.

  Further, although the sales management system including the locker device 40 has been described as an example in the above embodiment, the sales management system need not necessarily include the locker device 40. For example, the storage unit 26 of the sales management device 10 stores identification information associated with the product for which preparation has been completed, and notifies the store clerk of the identification information when the arrival notification of the orderer is received. It is also possible. By configuring to notify the clerk in order from the identification information of the product that has already been prepared, it becomes possible to deliver the previously prepared product by the orderer who comes to the store earlier, the average of the product Freshness can be improved.

  In the above embodiment, the locker information of the locker 42 storing the product is notified to the user terminal 50 triggered by the notification of the information indicating that the orderer has arrived at the store, but the timing of notifying the locker information is It is not limited to the timing.

  For example, the timing of notifying locker information can also be determined according to the type of product. For example, for goods other than goods whose quality changes, such as food, locker information may be notified when an order is confirmed.

  Alternatively, in the configuration provided with the position information acquisition unit 18 as in the third embodiment, the locker 42 that has accommodated the product is triggered by the reception of the information indicating that the orderer has entered the predetermined distance range from the store. The locker information may be notified to the user terminal 50. This process corresponds to assuming that the customer has arrived at the store when the location information acquired by the location information acquiring unit 18 indicates a location within a predetermined distance range from the store.

  Alternatively, a period in which the order can be canceled may be set in advance, and the locker information of the locker 42 storing the product may be notified to the user terminal 50 when the cancelable time has passed as a trigger.

  In the configuration including the position information acquisition unit 18 as in the third embodiment, the estimated arrival time is calculated according to the position information of the orderer, and the preparation start time is determined or updated based on the estimated arrival time. You may

  In addition, a program for operating the configuration of the embodiment to realize the functions of the above-described embodiment is recorded on a recording medium, a program recorded on the recording medium is read as a code, and a processing method executed by a computer is also included. It is included in the category of the embodiment. That is, a computer readable recording medium is also included in the scope of each embodiment. Further, not only the recording medium in which the above program is recorded but also the program itself is included in each embodiment.

  As the recording medium, for example, a floppy (registered trademark) disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, a magnetic tape, a non-volatile memory card, and a ROM can be used. Further, the present invention is not limited to one in which processing is executed by a single program recorded in the recording medium, but one that operates on the OS and executes processing in cooperation with other software and the function of the expansion board. It is included in the category of

  In addition, the said embodiment only shows the example of embodiment in the case of implementing this invention, and the technical scope of this invention should not be limitedly interpreted by these. That is, the present invention can be implemented in various forms without departing from the technical concept or the main features thereof.

  Although a part or all of the above-mentioned embodiment may be described as the following supplementary notes, it is not limited to the following.

(Supplementary Note 1)
An order information receiving unit that receives, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
A preparation start instructing unit for instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
A delivery product information notification unit that notifies information related to a product to be delivered to the customer in response to reception of an arrival notification indicating that the customer has arrived at the store;
The delivery product information notification unit receives the arrival notification, and when preparation for two or more items including the item ordered by another customer is completed, the item for which the preparation has already been completed. A sales management device characterized by notifying information related to

(Supplementary Note 2)
The system further includes a preparation start time determination unit that determines a preparation start time to start preparation of the product based on the visit scheduled date and time,
The sales management device according to appendix 1, wherein the preparation start instructing unit instructs the store clerk to start preparation of the product in response to the arrival of the preparation start time.

(Supplementary Note 3)
The sales management device according to appendix 2, wherein the preparation start time determination unit determines the preparation start time in consideration of a product preparation time required for preparation of the product.

(Supplementary Note 4)
The preparation start time determination unit considers the preparation time and preparation order of the plurality of products included in the plurality of orders when the plurality of orders are received from the plurality of customers. The sales management device according to appendix 3, wherein the preparation start time of the product is determined.

(Supplementary Note 5)
The user terminal further includes an arrival availability inquiry unit that inquires whether or not the customer terminal can arrive at the store at a scheduled arrival date and time designated by the customer before the predetermined time before the preparation start time,
The preparation start time determination unit updates the preparation start time based on the changed new visit scheduled date and time, when the customer changes the visit scheduled date and time according to the inquiry. The sales management device according to any one of to 4.

(Supplementary Note 6)
It further has a position information acquisition unit for acquiring position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the preparation start instruction unit determines that the preparation start time has arrived, and instructs the store clerk The sales management device according to any one of appendices 2 to 5, instructing start of preparation of the product.

(Appendix 7)
It further has a position information acquisition unit for acquiring position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the delivery product information notification unit considers that the customer has arrived at the store, The sales management device according to any one of appendices 1 to 5, wherein the information on the product to be delivered is notified to the customer.

(Supplementary Note 8)
The sales management device according to any one of appendices 1 to 7, wherein the arrival notification is received from the user terminal.

(Appendix 9)
11. The delivered product information notification unit transmits, to the user terminal, locker information including the number of the locker storing the product and the unlocking number, according to any one of appendices 1 to 8. Sales management device.

(Supplementary Note 10)
The sales management device according to any one of appendices 1 to 8, wherein the delivery product information notification unit notifies a store clerk of information on a product to be delivered to the customer.

(Supplementary Note 11)
The sales management device according to any one of appendices 1 to 10, further comprising: a cancellation processing unit that cancels an order when the customer does not come to the store before the predetermined time elapses from the visit scheduled date and time. .

(Supplementary Note 12)
The cancellation processing unit relates the product to the other order when the product included in the order for which a predetermined time has elapsed from the scheduled arrival date and time is included in another order to be prepared from now. The sales management device according to appendix 11.

(Supplementary Note 13)
A sales management system comprising: a sales management device for managing an order received from a customer; and a locker device having a locker for storing goods to be delivered to the customer,
The sales management device
An order information receiving unit that receives, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
A preparation start instructing unit for instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
And a delivery product information notification unit for notifying the user terminal of unlocking information of a locker storing the product in response to reception of an arrival notification for notifying the arrival of the customer at the store. Sales management system.

(Supplementary Note 14)
The delivery product information notification unit receives the arrival notification, and when preparation for two or more items including the item ordered by another customer is completed, the item for which the preparation has already been completed. The sales management system according to appendix 13, wherein information on the information is notified.

(Supplementary Note 15)
Receiving, from the customer's user terminal, order information including information on a product purchased by the customer and an expected date of visit of the customer to the store;
Instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
Notifying information related to a product to be delivered to the customer in response to receipt of an arrival notification notifying the customer of the arrival at the store;
In the step of notifying the customer of the information on the product to be delivered, when the arrival notification is received, preparation is first made when preparation of two or more of the products including the products ordered by other customers is completed. A sales management method characterized in that information on the finished product is notified.

(Supplementary Note 16)
A program executed on a sales management device that manages orders received from customers, comprising:
Order information receiving means for receiving, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
Preparation start instructing means for instructing a clerk to start preparation of the product based on the visit scheduled date and time;
It is a means for notifying information related to a product to be delivered to the customer in response to the reception of an arrival notification notifying the arrival of the customer at the store, wherein the product ordered by another customer when the arrival notification is received A program that functions as a delivery item information notification unit that notifies information on the item for which preparation has already been completed when preparation for two or more of the items including has been completed.

(Supplementary Note 17)
The computer-readable recording medium which recorded the program of additional remark 16.

10: sales management device 12: order information reception unit 14: preparation start time determination unit 16: arrival availability inquiry unit 18: position information acquisition unit 20: preparation start instruction unit 22: delivery product information notification unit 30: cancellation processing unit 40 Locker device 50: User terminal 200: Sales management system

Claims (11)

An order information receiving unit that receives, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
A preparation start instructing unit for instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
A delivery product information notification unit that notifies information related to a product to be delivered to the customer in response to reception of an arrival notification indicating that the customer has arrived at the store;
The delivery product information notification unit receives the arrival notification, and when preparation for two or more items including the item ordered by another customer is completed, the item for which the preparation has already been completed. A sales management device characterized by notifying information related to The system further includes a preparation start time determination unit that determines a preparation start time to start preparation of the product based on the visit scheduled date and time,
The sales management apparatus according to claim 1, wherein the preparation start instruction unit instructs the store clerk to start preparation of the product in response to the arrival of the preparation start time. The sales management apparatus according to claim 2, wherein the preparation start time determination unit determines the preparation start time in consideration of a product preparation time required for preparation of the product. The preparation start time determination unit considers the preparation time and preparation order of the plurality of products included in the plurality of orders when the plurality of orders are received from the plurality of customers. The sales management device according to claim 3, wherein the preparation start time of the product is determined. The user terminal further includes an arrival availability inquiry unit that inquires whether the customer can arrive at the store on the visit scheduled date and time at a predetermined time before the preparation start time.
The preparation start time determination unit is characterized in that the preparation start time is updated based on the changed new visit scheduled date and time when the customer changes the visit scheduled date and time in response to the inquiry. The sales management device according to any one of Items 2 to 4. It further has a position information acquisition unit for acquiring position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the preparation start instruction unit determines that the preparation start time has arrived, and instructs the store clerk The sales management apparatus according to any one of claims 2 to 5, wherein the start of preparation of the product is instructed. It further has a position information acquisition unit for acquiring position information of the user terminal,
When the position information acquired by the position information acquisition unit indicates a position within a predetermined distance range from the store, the delivery product information notification unit considers that the customer has arrived at the store, The sales management device according to any one of claims 1 to 5, wherein the information on the product to be delivered is notified to the customer. The said delivery goods information notification part transmits the locker information containing the number of the locker which stored the said goods, and the unlocking number to the said user terminal. Sales management equipment. A sales management system comprising: a sales management device for managing an order received from a customer; and a locker device having a locker for storing goods to be delivered to the customer,
The sales management device
An order information receiving unit that receives, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
A preparation start instructing unit for instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
And a delivery product information notification unit for notifying the user terminal of unlocking information of a locker storing the product in response to reception of an arrival notification for notifying the arrival of the customer at the store. Sales management system. Receiving, from the customer's user terminal, order information including information on a product purchased by the customer and an expected date of visit of the customer to the store;
Instructing a store clerk to start preparation of the product based on the visit scheduled date and time;
Notifying information related to a product to be delivered to the customer in response to receipt of an arrival notification notifying the customer of the arrival at the store;
In the step of notifying the customer of the information on the product to be delivered, when the arrival notification is received, preparation is first made when preparation of two or more of the products including the products ordered by other customers is completed. A sales management method characterized in that information on the finished product is notified. A program executed on a sales management device that manages orders received from customers, comprising:
Order information receiving means for receiving, from the customer's user terminal, order information including information on a product purchased by a customer and an expected date of visit of the customer to the store;
Preparation start instructing means for instructing a clerk to start preparation of the product based on the visit scheduled date and time;
It is a means for notifying information related to a product to be delivered to the customer in response to the reception of an arrival notification notifying the arrival of the customer at the store, wherein the product ordered by another customer when the arrival notification is received A program that functions as a delivery item information notification unit that notifies information on the item for which preparation has already been completed when preparation for two or more of the items including has been completed.

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