JP2005309977A - Method and program for providing commodity - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method and a program for providing commodities to customers timely. <P>SOLUTION: A management computer 21 of a commodity provision management system 20 causes order data received from a customer terminal installed in a customer's house to be recorded in an order data storage part 22. The management computer 21 calculates the expected time of arrival at the customer's house on the basis of the route of a delivery car 11 that delivers commodities and of traffic information. The management computer 21 calculates cooking start time on the basis of the expected time of arrival calculated and the requirements for cooking the commodity ordered, and sends the cooking start time to a cooking instruction terminal on the car 11. The cooking instruction terminal starts microwaving according to the cooking start time. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a product providing method and a product providing program that deliver and provide ordered products to customers.

  In recent years, when eating, a restaurant is sometimes used or a food delivery service is used. In the restaurant, cooking is performed according to the customer's order, so the customer can eat the freshly prepared food. However, in this case, you must go to the restaurant.

  On the other hand, in the delivery service, food can be received without going out. However, the delivery service cannot grasp how long it will take for the food to arrive after ordering. Therefore, a method for supporting a delivery service is disclosed (for example, see Patent Document 1).

In this patent document 1, data relating to a store and menu for delivery (delivery) are recorded in the center server. The center server extracts a corresponding menu and presents it to the user terminal based on the data regarding the desired delivery and the desired delivery date and time received from the user terminal. And the center server which received the instruction | indication of the order menu from the user terminal transmits to the store terminal of a corresponding store, and requests delivery of goods.
JP 2004-102342 A (first page)

  However, the delivery service delivers a dish completed in the store by a motorcycle or a car. For this reason, when it takes a delivery time from the departure of the store due to traffic jams to the arrival of the food, the food may be cooled or the noodles may be extended, and the taste of the food may deteriorate.

  The present invention has been made in view of the above-described problems, and an object thereof is to provide a product providing method and a product providing program capable of providing products to customers in a timely manner.

  According to invention of Claim 1 or 5, the management computer connectable with the delivery terminal mounted in the delivery vehicle conveyed while processing the goods provided to a customer, and the process condition data storage for processing goods And a processed product providing system comprising means. In response to an order from the customer, the management computer calculates a provision time for providing the product to the customer based on data relating to the product provision location and the route of the delivery vehicle that transports the product. The management computer calculates the processing start time of the product to be provided to the customer based on the scheduled supply time and the processing time of the product recorded in the processing condition data storage means. The management computer transmits the processing start time to the delivery vehicle. For this reason, the management computer calculates a provision scheduled time for providing the product to the customer from the product provision location and the route of the delivery vehicle, and calculates a processing start time for starting the processing of the product according to the calculated provision scheduled time. To do. And in a delivery vehicle, the process of goods starts from this process start time. For this reason, the processed product can be provided to the customer in a timely manner.

According to the invention described in claim 2 or 6, the management computer determines the provision scheduled time based on the traffic information related to the route of the delivery vehicle before the processing start time calculated in the processing start time calculation stage. Recalculate. The management computer calculates a new machining start time based on the scheduled provision time when the calculated provision scheduled time does not match the previously calculated provision scheduled time, and transmits the machining start time to the delivery terminal. To do. For this reason, when the scheduled delivery time is changed, the product is processed according to the changed scheduled delivery time. Accordingly, even if the provision scheduled time is changed, the product can be provided to the customer in a timely manner accordingly.

  According to invention of Claim 3 or 7, the management computer is connected to the customer terminal of the customer. The management computer urges the customer terminal to transmit an instruction as to whether or not to cancel the order when the calculated provisioning time is later than the provisioning time calculated earlier. When the management computer receives an instruction to cancel from the customer terminal that has transmitted an instruction to cancel, the management computer does not process the product even at the processing start time. When the management computer receives an instruction not to cancel, the management computer starts processing the product when the newly calculated processing start time is reached. For this reason, the customer can easily cancel an order because the provision scheduled time is delayed. In addition, when there is a cancellation, cooking is not performed, so that it is possible to reduce a loss due to the cancellation of the order.

  According to invention of Claim 4 or 8, the delivery vehicle has provided the microwave oven which cooks. The processing condition data storage means stores cooking conditions for the microwave oven. The management computer transmits data related to the processing start time to the delivery terminal, and operates the microwave oven at this processing start time to process the product. For this reason, the microwave oven provided in the delivery means is operated at the processing start time, and processes products according to the processing conditions. Therefore, for example, when a person driving a delivery vehicle arrives at a customer's house, the product can be provided in a timely manner. Therefore, since the number of people traveling around with the delivery vehicle can be reduced to one, the cost can be reduced.

  According to the present invention, goods can be provided to customers in a timely manner.

  Hereinafter, a first embodiment of the present invention will be described with reference to FIGS. In the present embodiment, it is assumed that food is provided as a product. And in this embodiment, the patrol car 11 as a delivery vehicle which provides this dish is used.

  The patrol car 11 is a car for cooking and transporting food provided to customers. This patrol car 11 has a cooking instruction terminal as a delivery terminal. Specifically, this cooking instruction terminal is a computer. This cooking instruction terminal can receive a GPS signal from a GPS (Global Positioning System) satellite and use a position information service for specifying the position of the patrol car 11. The cooking instruction terminal performs wireless communication with a product provision management system 20 (to be described later) via the Internet I as a network.

The traveling vehicle 11 includes a freezer and a plurality of microwave ovens 15.
The freezer is provided with a temperature sensor for measuring the temperature of the room and a known cooling device for cooling the room. For this reason, the freezer controls the room temperature to be, for example, −18 ° C. or lower based on the output from the temperature sensor.

In this freezer, food is stored frozen. An IC tag 13 is affixed to the package 12 (see FIG. 2) that packages the food. The IC tag 13 stores data relating to food product identifiers and data relating to cooking conditions relating to cooking time and cooking power of the microwave oven 15.

  On the other hand, as shown in FIG. 2, the microwave oven 15 is provided with a heating chamber for containing food. The microwave oven 15 includes a magnetron that generates microwaves. Microwaves generated from the magnetron are sent into a heating chamber through a waveguide (not shown) to heat food. The microwave oven 15 is provided with a cooling fan for reducing overheating of the magnetron.

  Furthermore, the microwave oven 15 is provided with a cooking control unit 16. The cooking controller 16 controls the output of the magnetron, for example, the start time, cooking time, cooking power, and the like. That is, in this embodiment, the cooking control unit 16 performs cooking based on cooking conditions (cooking start time, cooking time, cooking power, etc.) set manually or automatically.

  The microwave oven 15 is provided with a control unit 17 for managing and controlling various information. The control unit 17 includes a clock (not shown) and can acquire the current time and measure the time. Moreover, the control part 17 is connected to the cooking instruction terminal of the patrol car 11, and performs a process based on the data regarding the cooking received from this cooking instruction terminal. Further, the control unit 17 is connected to a reader unit 18 that reads various information from the IC tag 13. For this reason, the control part 17 acquires the information memorize | stored in the IC tag 13 via the reader part 18, and performs the process for controlling the cooking control part 16 based on this information.

  On the other hand, the merchandise provision management system 20 is a processed merchandise provision system that accepts orders from customers and issues instructions to the patrol car 11 in response thereto. The merchandise provision management system 20 includes a management computer 21 as shown in FIG. The management computer 21 includes a CPU, a RAM, a ROM, and the like (not shown), and performs processing described later (processing including a scheduled time calculation stage, a machining start time calculation stage, an instruction stage, a recalculation stage, a confirmation stage, and a cancellation stage). . By executing the product providing program for this purpose, the management computer 21 functions as a scheduled time calculation means, a machining start time calculation means, an instruction means, a recalculation means, a confirmation means, a cancellation means, and the like.

  Further, the management computer 21 is connected to an order data storage unit 22, a recipe data storage unit 23 as a processing condition data storage unit, a customer data storage unit 24, and a tour schedule data storage unit 25.

  As shown in FIG. 3, the order data storage unit 22 stores order data 220 relating to orders for dishes that are products. The order data 220 is recorded when an order is received from a customer. In the order data 220, data relating to an order identifier, a customer identifier, a delivery location, a product identifier, a quantity, a desired delivery time zone, an estimated arrival time, a cooking start time, and a cancellation time are recorded.

Data relating to an identifier for specifying an order is recorded in the order identifier data area.
In the customer identifier data area, data relating to an identifier for identifying the customer who has placed the order is recorded.

In the delivery location data area, data relating to the location where the ordered food is provided is recorded. In the present embodiment, it is assumed that the delivery location data is a customer address.
In the product identifier data area, data relating to an identifier for specifying a product (dish) for which an order has been received is recorded.

In the quantity data area, data relating to the quantity of dishes ordered is recorded. In this quantity, data relating to the quantity and number of servings is recorded.
In the desired delivery time zone data area, data relating to a time zone in which the customer wants to receive the ordered food is recorded. This desired delivery time zone includes, for example, “19:00 to 19:30”.

  In the estimated arrival time data area, data related to the scheduled time of arrival at the customer's house that received the order and serving food is recorded. This data is recorded after being calculated by the management computer 21 as described later.

  In the cooking start time data area, data relating to the scheduled start time for starting cooking of the ordered food is recorded. This data is recorded after being calculated in the same manner as the estimated arrival time.

  In the cancellation time data area, data relating to the time when the customer canceled the order is recorded. If the time is recorded in this cancel time data area, this order is canceled.

  On the other hand, as shown in FIG. 4, recipe data 230 relating to a recipe for cooking is recorded in the recipe data storage unit 23. The recipe data 230 is recorded when the dish can be provided as a product. Since the recipe data 230 is stored for each dish (for each product), the recipe data 230 includes data relating to a product identifier and cooking conditions.

  Data relating to an identifier for specifying a product is recorded in the product identifier data area. The recipe data 230 is associated with the order data 220 recorded in the order data storage unit 22 via the product identifier data.

In the cooking condition data area, data relating to the cooking conditions of the food is recorded. In the present embodiment, data relating to the heating time is recorded as the cooking condition.
Further, as shown in FIG. 5, customer data 240 related to the customer is recorded in the customer data storage unit 24. This customer data 240 is recorded by user registration. The customer data 240 includes data related to a customer identifier, a customer name, an address, a visiting district identifier, and an email address.

  Data relating to an identifier for identifying a customer is recorded in the customer identifier data area. The customer data 240 is associated with the order data 220 recorded in the order data storage unit 22 through the customer identifier data.

In the customer name data area, data related to the customer name is recorded.
Data relating to the customer's address is recorded in the address data area. This address data is used as delivery location data for the order data 220 in this embodiment.

  In the traveling district identifier data area, data relating to an identifier for specifying a district in which the traveling vehicle 11 patrols is recorded. The traveling district identifier is determined based on the customer's address at the time of user registration.

Data relating to the customer's mail address is recorded in the mail address data area. A confirmation mail of the estimated arrival time is transmitted using this mail address.
Further, as shown in FIG. 6, the traveling schedule data storage unit 25 records traveling schedule data 250 relating to the schedule of the traveling vehicle 11. The tour schedule data 250 includes route data 251 relating to the route of the patrol car 11 and tour district schedule data 252.

In the route data 251, data related to the route of the traveling vehicle 11 is recorded. The route data 251 includes data related to a scheduled tour date and a planned route.
In the scheduled trip date data area, data related to the scheduled trip date is recorded.

  In the planned route data area, data related to a route (route) scheduled on the scheduled tour date is recorded. In this scheduled data area, detailed route data is recorded the day before the tour, and before that, a rough route is recorded based on the past order data 220.

  In the traveling district schedule data 252, data relating to a district scheduled to be visited is recorded. The traveling district schedule data 252 includes data relating to a traveling district identifier and a scheduled traveling date and time zone.

  In the traveling district identifier data area, data relating to an identifier for identifying the district in which the traveling vehicle 11 is scheduled to visit is recorded. Via this data, the tour schedule data 250 is associated with the customer data 240 and the like.

  The scheduled trip date / time data area is data related to the scheduled trip date / time zone of the district identified by the visited district identifier. The scheduled tour date and time zone is determined based on the route data 251 together with the tour district identifier.

  On the other hand, in FIG. 1, a customer terminal (not shown) used by the customer is installed at the customer's house, which is the delivery destination of the product. This customer terminal is an ordering terminal for ordering dishes that are products. Specifically, the computer is provided with a display, a mouse, and a keyboard. The display displays an order screen and a delay confirmation email notification. The mouse and the keyboard are used when selecting a product (dish) to be ordered or inputting a desired arrival time of the product. This customer terminal is connected to the product provision management system 20 via the Internet I, and exchanges data with the product provision management system 20.

  Next, each process in the product provision method using the product provision management system 20 will be described with reference to FIGS. In the present embodiment, the order reception process, the tour management process, and the cooking process will be described in this order.

  Here, a user who uses the product provision management system 20 performs user registration in advance. At this time, the customer terminal of the customer transmits data related to the customer's name, address, and mail address to the product provision management system 20. The management computer 21 assigns a customer identifier to the customer, generates customer data 240 including this customer identifier and the received data, and records it in the customer data storage unit 24. Furthermore, the management computer 21 acquires the customer's visiting district identifier based on the customer's address, and records this visiting district identifier in the customer data storage unit 24. And the management computer 21 transmits the data regarding the provided customer identifier to a customer's computer. This completes user registration.

  Moreover, before performing order reception processing, the management computer 21 of the product provision management system 20 transmits a notification mail in advance to the customer terminal of the customer in the traveling district. Specifically, the management computer 21 acquires the scheduled tour date and time corresponding to the tour district identifier of the customer data 240 from the scheduled tour data 250. Then, the notification mail is transmitted to the mail address recorded in the customer data 240. This notification mail includes the date and time when the customer visits the visiting district.

(Order acceptance process)
Thereafter, the management computer 21 receives an order from a customer (step S1-1). Specifically, the management computer 21 receives data relating to a customer identifier, a product identifier, a quantity, and a desired delivery time from the customer terminal of the customer. The management computer 21 records the received order identifier data and the received customer identifier, product identifier, quantity, and desired delivery time data as order data 220 in the order data storage unit 22. Further, the management computer 21 extracts the address of the customer data 240 based on the customer identifier, and records this address in the order data 220 as delivery location data.

  And the management computer 21 sets the detailed route which the patrol vehicle 11 circulates (step S1-2). Specifically, the management computer 21 determines the detailed route based on the scheduled route data recorded in the route data 251 and the desired delivery time and address of the customer. This route setting is first performed on the day before the product is delivered. Then, when the patrol car 11 receives a new order during the patrol, this detailed route is reset.

  Next, the management computer 21 calculates the estimated arrival time and the cooking start time (step S1-3). Specifically, based on the route setting and traffic information in step S1-2, the estimated arrival time to arrive at the visiting customer's house is calculated. Further, the management computer 21 extracts cooking conditions for the product from the recipe data 230 based on the product identifier recorded in the order data 220. The management computer 21 calculates the cooking start time based on the cooking time included in the cooking conditions and the estimated arrival time of the order data 220. Then, the management computer 21 records the calculated arrival time and cooking start time in the order data 220.

  Then, the management computer 21 transmits a reception completion mail to the customer terminal that has transmitted the order (step S1-4). Specifically, the mail address of the customer who accepted the order is acquired from the customer data 240, and a reception completion mail including the calculated estimated arrival time is transmitted to this mail address.

  Next, the management computer 21 transmits the order data 220 including the planned route, the newly calculated estimated arrival time, and cooking start time to the computer of the traveling car 11 (step S1-5). The cooking instruction terminal of the patrol car 11 records the received data. Thus, the order reception process is completed.

(Patrol management process)
Next, the tour management process will be described with reference to FIG. This patrol management process obtains traffic information such as occurrence of traffic jams and accidents from a traffic information server (not shown) in response to a request from the patrol car 11 immediately before performing a cooking process described later (for example, one minute before). When done.

  In this patrol management process, the management computer 21 first recalculates the estimated arrival time (step S2-1). Specifically, the management computer 21 acquires data related to the current position of the traveling vehicle 11 based on the GPS signal received by the traveling vehicle 11. Furthermore, the management computer 21 acquires traffic data such as traffic jams and traffic closures from a traffic information server connected via the Internet I of the product provision management system 20. In addition, the management computer 21 acquires the delivery location data to be visited from the order data storage unit 22 based on the order identifier. Then, the management computer 21 recalculates the estimated arrival time based on the current position of the patrol car 11, the acquired traffic data, and the delivery location data.

Next, the management computer 21 determines whether or not a change has occurred in the recalculated arrival time (step S2-2). Specifically, the traveling vehicle 11 compares the recalculated estimated arrival time with the estimated arrival time recorded in the order data 220. As a result of the comparison, if there is no change (in the case of “NO” in step S2-2), the management computer 21 ends the tour management process.

  On the other hand, if the recalculated estimated arrival time does not match the recorded estimated arrival time (in the case of “YES” in step S2-2), the management computer 21 determines that the delay is an allowable time. It is determined whether it has exceeded (step S2-3). Specifically, the management computer 21 allows the delay when the difference time obtained by subtracting the estimated arrival time from the recalculated estimated arrival time exceeds a preset allowable time (for example, 10 minutes). Judge that it is over time.

  If the delay exceeds the allowable time (in the case of “YES” in step S2-3), the management computer 21 transmits a confirmation notification to the customer terminal of the customer (step S2-4). . Specifically, the management computer 21 acquires the mail address of the customer whose estimated arrival time is delayed from the customer data 240 via the customer identifier of the order data 220. Then, an e-mail is sent to the destination of the e-mail address, including a message indicating delay, an estimated arrival time, and whether or not to accept the delay.

  Thereafter, when the management computer 21 receives a mail not accepting the delay from the customer who transmitted the confirmation mail (in the case of “NO” in step S2-5), the management computer 21 performs a canceling process (step S2-6). ). Specifically, the management computer 21 records the reception date / time of the confirmation mail as the cancellation date / time in the order data 220 of the order. Moreover, the management computer 21 transmits the data of the order data 220 recording the cancellation date and time to the cooking instruction terminal of the traveling car 11. The cooking instruction terminal of the patrol car 11 transmits an instruction not to cook the product based on the received data.

  On the other hand, the management computer 21 receives a mail to the effect of accepting the delay from the customer who has received the confirmation mail (in the case of “YES” in step S2-5) or when the delay is less than the allowable range (step S2-3). In the case of “NO”, the cooking start time is recalculated (step S2-7). Specifically, the management computer 21 records and updates the recalculated estimated arrival time data in the order data 220 of the customer who has received the mail to accept the delay. Further, the management computer 21 calculates a cooking start time based on the recorded estimated arrival time and the cooking conditions of the product, and records this cooking start time in the order data 220.

  And the management computer 21 transmits arrival arrival time and cooking start time data (step S2-8). The cooking instruction terminal of the patrol car 11 resets the cooking start time of each microwave oven 15 when the cooking start time is delayed by the patrol management process.

(Cooking process)
Cooking in the traveling car 11 is performed using the microwave oven 15. Therefore, a cooking process using the microwave oven 15 will be described below.

  In the patrol car 11, foods according to customer orders are taken out from the freezer and stored in the heating chamber of the microwave oven 15 in the order of the customers to be provided. At this time, when the door of the heating chamber of the microwave oven 15 is closed, the cooking control unit 16 detects opening / closing of the door of the heating chamber and supplies information related to opening / closing of the door to the control unit 17.

Next, the control unit 17 of the microwave oven 15 performs a data reading process (step S3-1). Specifically, the control unit 17 reads the product identifier and the cooking condition data from the IC tag 13 attached to the food package 12 accommodated in the heating chamber via the reader unit 18. At this time, the read cooking condition data includes cooking condition data related to the power of the microwave, the heating time, and the like. Then, the control unit 17 transmits the read data to the cooking instruction terminal of the traveling car 11.

  The cooking instruction terminal of the patrol car 11 compares the received product identifier data with the product identifier data of the order data 220 received from the management computer 21, and does it match the product ordered by the customer who will be visiting from now on? Confirm whether or not. Here, since the cooking instruction terminal records the data of the estimated arrival time of the order data 220, the product identifier is specified and compared based on this order. When the cooking instruction terminal does not match the product identifier of the ordered product, the cooking instruction terminal notifies the fact.

  Next, the microwave oven 15 sets cooking conditions (step S3-2). The control unit 17 of the microwave oven 15 performs the setting of the cooking conditions when the cooking start time data is received from the cooking instruction terminal of the traveling car 11. Specifically, the cooking instruction terminal of the traveling car 11 receives the cooking start time from the management computer 21 in the microwave oven 15 when the product identifiers of the ordered products match. Thereby, the control part 17 of the microwave oven 15 records the received cooking start time, and sets the power of the microwave oven acquired in step S3-1, ie, the cooking output of a magnetron.

  Note that the microwave oven 15 receives cooking start time change data from the product provision management system 20 via the cooking instruction terminal of the patrol car 11 until the cooking start time is reached (in the case of “NO” in step S3-3). Then, the cooking conditions are set again (step S3-2). That is, the cooking start time is changed. Moreover, until the cooking start time is reached (in the case of “NO” in step S3-3), when the microwave oven 15 receives the cancel data from the product provision management system 20 via the cooking instruction terminal of the patrol car 11, the cooking start is started. Clear the time. Then, this is notified to the cooking instruction terminal of the traveling car 11.

  And the microwave oven 15 will perform cooking, when it becomes the determined cooking start time (in the case of "YES" in step S3-3) (step S3-4). Specifically, when the built-in clock reaches the cooking start time, the control unit 17 of the microwave oven 15 operates the cooking control unit 16 to output microwaves from the magnetron and start cooking. The cooking control unit 16 measures the elapsed time from the start time when cooking is started, and when the cooking time has elapsed, stops the microwave output from the magnetron and ends cooking.

  Thus, at the time of arrival at the customer's house, cooking of the food ordered in the microwave oven 15 is completed. Therefore, freshly prepared dishes can be provided to customers.

According to this embodiment, the following effects can be obtained.
-In this embodiment, the cooking according to the order which the management computer 21 received is cooked with the microwave oven 15 of the patrol car 11. FIG. The management computer 21 recalculates the estimated arrival time when traffic information such as traffic jam is acquired (step S2-3), and recalculates the cooking start time when the estimated arrival time is changed. And change. For this reason, cooking can be started so that it is completed at the estimated arrival time when the food can be provided to the customer. Accordingly, freshly prepared dishes can be provided to customers even when the delivery time is significantly increased due to traffic jams or the like.

  In the present embodiment, in the order reception process, the management computer 21 transmits the estimated delivery time to the customer terminal of the customer (step S1-4). For this reason, the customer can know the approximate time at which the food is delivered.

  In the present embodiment, when the delay exceeds the allowable time due to traffic jams or the like, a confirmation mail is notified to the customer terminal of the customer (step S2-3). For this reason, when the estimated arrival time of the food is greatly delayed due to traffic conditions, the customer can cancel the order by replying the confirmation mail. If the arrival is delayed (in the case of “YES” in step S2-3), the management computer 21 delays the cooking start time according to the delay. For this reason, when an order is canceled by the cooking start time, the product of the order is not cooked, so that loss due to cancellation can be reduced.

  -In this embodiment, a patrol management process is performed immediately before performing a cooking process. For this reason, since it is possible to confirm whether or not the cooking can be performed before starting cooking, loss due to cancellation can be further reduced.

  In the present embodiment, the management computer 21 determines an approximate route of the traveling vehicle 11 based on the past order data 220 and records it in the traveling schedule data storage unit 25. In addition, the management computer 21 determines detailed route data the day before the tour. That is, since the management computer 21 determines the route of the traveling vehicle 11 according to the order, the sales efficiency can be improved.

  In the present embodiment, the management computer 21 transmits a notification mail in advance to the customer terminal of the customer in the traveling district before performing the order reception process. For this reason, since the sales promotion of goods can be performed with respect to each customer, the goods can be sold more efficiently.

Moreover, you may change the said embodiment as follows.
In the above embodiment, the patrol management process is performed immediately before the cooking process is performed and when traffic information such as the occurrence of traffic jams and accidents is acquired. The travel management process is not limited to this, and may be performed every predetermined time. For example, when the traveling car 11 receives a new order during the tour, it may be delayed due to factors other than traffic information. You may go. In the latter case, the management computer 21 calculates the route of the patrol car 11 based on the delivery address and the desired delivery time zone when a new order is received. Then, the management computer 21 recalculates the estimated arrival time of each delivery destination based on this route (step S2-1), and performs a patrol management process for determining whether or not an order can be received. At this time, if the estimated arrival time of another delivery destination is significantly delayed, the new order may be rejected, or if the customer confirms that the delay is accepted and there is no cancellation, a new order will be accepted. You may receive an order.

  In the above embodiment, the management computer 21 manages orders from customers. Therefore, the management computer 21 may perform inventory management of foods mounted on the patrol car 11. Here, first, the management computer 21 records data relating to the number of products for which orders have been received during the tour, and calculates the number of predicted products that can be handled even if an order is received during the tour. Specifically, the management computer 21 records in the order data storage unit 22 the date and time when the order was accepted and the completion date and time when the delivery was completed. After that, the management computer 21 extracts the order data 220 on the same day as the date when the order is received and the date when the delivery is completed, and from the number of the extracted order data 220, the predicted product to be ordered during the patrol in one day. Calculate the number. Then, the management computer 21 supplies the total number of foods obtained by summing the number of products ordered on the same day and the number of products predicted to be available even if an order is received during the patrol to the patrol vehicle 11 before the patrol. The inventory control of the food of the patrol car 11 is performed so as to be mounted on the vehicle.

In the above embodiment, the management computer 21 operates the microwave oven based on the cooking start time and gives a cooking instruction. Instead, when a person in charge of cooking is on board the patrol car 11, the person in charge of cooking may be instructed to start cooking. Specifically, a display is provided on the cooking instruction terminal of the traveling car 11. Then, the cooking start time may be displayed and the person in charge of cooking may perform cooking at that timing.

  In the above embodiment, the management computer 21 receives an order from a customer terminal of a computer installed in the customer's house. The customer terminal that places an order is not limited to this. For example, a mobile phone terminal carried by a customer may be used as the customer terminal.

  In the above embodiment, the management computer 21 uses the customer's address as the delivery location. Instead of this, the customer may order arbitrarily as a delivery place. In this case, the management computer 21 transmits not only the traveling district schedule data 252 corresponding to the traveling district identifier of the customer data 240 but also data related to the scheduled traveling date and time associated with the other traveling district identifiers to the customer terminal of the customer. To do. When the management computer 21 receives data about the delivery location together with the order from the customer, the management computer 21 records the data about the delivery location in the order data 220. Then, the management computer 21 transmits the location and the route including the location to the traveling car 11.

  In the above embodiment, cooking is provided as a product. The present invention is not limited to this, and may be used in the case of providing a product whose product value decreases with time, for example, freshly baked food such as bread or tofu, freshly brewed coffee or tea.

  In the above embodiment, the patrol car 11 is used as the delivery vehicle. The delivery vehicle is not limited to this, and may be a motorcycle, a bicycle, a train, or the like.

The system schematic in this embodiment. The schematic block diagram of the microwave oven in this embodiment. Explanatory drawing of the data recorded on the order data storage part. Explanatory drawing of the data recorded on the recipe data storage part. Explanatory drawing of the data recorded on the customer data storage part. Explanatory drawing of the data recorded on the scheduled traveling data storage part. The flowchart for demonstrating the process sequence in an order reception process. The flowchart for demonstrating the process sequence in a patrol management process. The flowchart for demonstrating the process sequence in a microwave oven.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 11 ... Patrol vehicle as a delivery vehicle, 15 ... Microwave oven, 21 ... Management computer, 23 ... Recipe data storage part as processing condition data storage means.

Claims (8)

Using a processed product providing system comprising a management computer that can be connected to a delivery terminal mounted on a delivery vehicle that conveys a product provided to a customer while processing the product, and processing condition data storage means for processing the product Providing a product to a customer,
The management computer is
In response to an order from a customer, based on data relating to a product provision location and a route of a delivery vehicle that transports the product, a scheduled time calculation step of calculating a provision time to provide the product to the customer;
A processing start time calculating step of calculating a processing start time of a product to be provided to the customer based on the scheduled provision time and a processing time of the product recorded in the processing condition data storage unit;
An instruction step of transmitting the processing start time to the delivery vehicle. The management computer further includes a recalculation step of recalculating the scheduled provision time based on traffic information related to the route of the delivery vehicle before the processing start time calculated in the processing start time calculation step. ,
The processing start time calculation step calculates a new processing start time based on the provision scheduled time when the provision scheduled time calculated in the recalculation step does not coincide with the provision planned time calculated earlier, The product providing method according to claim 1, wherein the processing start time is transmitted to the delivery terminal. The management computer is connected to the customer terminal of the customer;
The management computer is
Confirmation that prompts the customer terminal to send an instruction as to whether or not to cancel the order when the provision scheduled time calculated in the recalculation stage is later than the provision planned time calculated earlier Stages,
When receiving an instruction to cancel from the customer terminal that has transmitted an instruction whether to cancel or not, further includes a cancellation stage that does not process the product even at the processing start time,
3. The product provision according to claim 2, wherein in the instruction step, when an instruction not to cancel is received, the processing of the product is started when the newly calculated processing start time is reached. Method. The delivery vehicle has a microwave oven for cooking,
The processing condition data storage means stores cooking conditions of the microwave oven,
The said instruction | indication step transmits the data regarding the said process start time to the said delivery terminal, operates the said microwave oven at this process start time, and processes the said goods. The product providing method according to one. Using a processed product providing system comprising a management computer that can be connected to a delivery terminal mounted on a delivery vehicle that conveys a product provided to a customer while processing the product, and processing condition data storage means for processing the product , A program that provides products to customers,
The management computer,
Corresponding to an order from a customer, a scheduled time calculating means for calculating a provision scheduled time for providing a product to the customer based on data relating to a product provision location and a route of a delivery vehicle that carries the product
Based on the scheduled provision time and the processing time of the product recorded in the processing condition data storage unit, a processing start time calculating unit that calculates a processing start time of the product to be provided to the customer, and the processing start time is A product providing program that functions as an instruction means for transmitting to a delivery vehicle. The management computer further functions as a recalculating unit that recalculates the provisioned time based on traffic information related to the route of the delivery vehicle before the processing start time calculated by the processing start time calculating unit. Let
The processing start time calculation means calculates a new processing start time based on the provision scheduled time when the provision scheduled time calculated by the recalculation means does not match the provision planned time previously calculated, The product providing program according to claim 5, wherein the processing start time is transmitted to the delivery terminal. The management computer is connected to the customer terminal of the customer;
The management computer,
Confirmation that prompts the customer terminal to send an instruction as to whether or not to cancel the order when the provision scheduled time calculated by the recalculation means is later than the provision planned time calculated earlier And when the instruction to cancel is received from the customer terminal that has transmitted the instruction whether to cancel or not, further functions as a canceling unit that does not process the product even when the processing start time comes Let
7. The product provision according to claim 6, wherein when the instruction means not canceling is received, the instruction unit starts processing the product when the newly calculated processing start time is reached. program. The delivery vehicle has a microwave oven for cooking,
The processing condition data storage means stores cooking conditions of the microwave oven,
The said instruction | indication means transmits the data regarding the said process start time to the said delivery terminal, operates the said microwave oven at this process start time, and processes the said goods. The product provision program according to one.

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