JP2022072091A - Management system, management method, and program - Google Patents

Abstract

To enable even a customer who visits a store without a purchase reservation to purchase products, in a system for selling the products using a storage where the products in the storage are picked out by controlling locking based on purchase reservations.SOLUTION: Provided is a management device 1, wherein a purchase is reserved from a user terminal 2, comprising: a reservation information management section 13 for managing reservation information including at least a scheduled time to visit a store pertaining to products reserved for the purchase; a reservation information storage section 15 for storing the reservation information; and a storage control section 16 for controlling locking of a storage so as to enable picking out the products from a storage 3. The reservation information management section, when a purchase request of the products reserved for the purchase is made from other user terminal without a reservation, determines whether or not the products reserved for the purchase are sellable based on the scheduled time to visit the store of the reservation information, and the storage control section controls the locking of the storage in response to a determination result of the reservation information management section.SELECTED DRAWING: Figure 2

Description

The present invention relates to a management system, a management method and a program for selling products in a storage based on a purchase reservation from a user terminal.

In recent years, some stores such as restaurants have introduced a mobile ordering system for ordering menus and purchased products from a customer's smartphone in order to shorten the customer service time and increase the customer unit price. With this mobile ordering system, not only can you order products, but you can also make payments.

On the other hand, in stores such as restaurants, vending machine type storages that can lock and control the storage for storing products and take out products one by one from the storage are available as a countermeasure against labor shortage. There is a movement to try to save labor / unmanned stores by providing a refrigerator-type storage where you can select and take out your favorite products from the products stored in the storage (for example, Patent Document 1). reference).

In particular, due to the impact of the Korona-ka, the number of customers at restaurants is expected to decrease in order to secure social distance, and profits are expected to deteriorate. For this reason, increasing the unit price per customer is an urgent issue, and product sales that can be taken out are promising as one of the measures to increase the unit price per customer.

International Publication No. 2018/143126

In the prior art of Patent Document 1, an article is stored in an openable and closable housing, the opening and closing of the door is controlled by ID verification, and the article taken out from the housing and the person who took it out are specified and the consideration is charged. ing. However, no allowance is considered for customers who come to the store without making a purchase reservation for the product in the housing and wish to purchase the product. Therefore, there is a problem that it is not possible to meet the customer's request when there is a need for more than the stock.

An object of the present invention is to be able to purchase products even to customers who come to the store without making a purchase reservation in a system for selling products using a storage that controls locking based on a purchase reservation and takes out the products in the storage. It is to provide a management system, a management method and a program for managing the inventory of the storage.

In order to solve the above-mentioned problems, in the present invention, in a management system for selling products in a locked storage, a management device is reserved for purchase from a user terminal, and a reservation including at least a scheduled visit time for the reserved product is reserved. A reservation information management unit that manages information, a reservation information storage unit that stores the reservation information, and a storage control unit that controls unlocking of the storage so that products can be taken out from the storage are provided. The reservation information management unit determines whether or not the product reserved for purchase can be sold based on the scheduled visit time of the reservation information when the purchase reserved product is requested to be purchased from another user terminal without reservation. The storage control unit controls the unlocking of the storage based on the determination result of the reservation information management unit.

According to the present invention, since inventory management of the storage is performed so that customers who come to the store without making a purchase reservation can purchase products, it is possible to increase sales.

It is a system block diagram of the management system of this embodiment. It is a figure which shows the structure of a management device. It is a sequence diagram which shows the operation of the product purchase of one user. It is a figure explaining the case where the purchase time of the customer B is before the time before the product replenishment time from the visit time of the customer C when he / she comes to the store without making a purchase reservation. It is a figure explaining the case where the purchase time of customer B is before the visit time of customer C and after the time before the product replenishment time from the visit time of customer C when the customer visits the store without making a purchase reservation. .. It is a figure explaining the case where the customer C does not come to the store (future store) when he / she comes to the store without making a purchase reservation, and the purchase time of customer B is after the scheduled visit time of customer C. It is a figure explaining the operation of the management system when the customer C responds to the cancellation of the purchase reservation when he / she comes to the store without making a purchase reservation. When the customer visits the store without making a purchase reservation, the purchase reservation is continued from the customer C and the scheduled visit time is changed, and the scheduled visit time changed by the customer C is replenished with the product at the purchase time of the customer B. It is a figure explaining the operation of the management system of embodiment in the case after the time when time is added. It is a processing flow diagram of the control device which controls the operation of a management system. It is a processing flow diagram of the control device which controls the operation of a management system. It is a figure which shows an example of the structure of the reservation information stored in the reservation information storage unit 15.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a system configuration diagram of the management system of the embodiment.

The management system of the embodiment supplies the refrigerator 3 for storing food and drink related products such as lunch boxes as a storage, the user terminal 2 such as the smartphone of the customer who purchases the products stored in the refrigerator 3, and the refrigerator 3. It is composed of a food supplier 4 and a management device 1 that unlocks the refrigerator 3 and manages orders and inventory of products stored in the refrigerator 3.

As shown in FIG. 1, the management device 1 of the management system of the embodiment manages the inventory of the products to be stored in the refrigerator 3 based on the inventory information from the refrigerator 3, and the food supplier 4 so as to maintain a predetermined inventory quantity. In addition to placing an order, the user terminal 2 is notified of a list of products to be stored in the refrigerator 3, a purchase reservation of the product is accepted, and a reservation ID of the ordered product is notified.

The refrigerator 3 has a storage shelf for a plurality of products, detects the weight of the product on the storage shelf by the weight sensor of the storage shelf, and determines the presence or absence of the product. The refrigerator 3 identifies a product from the presence or absence of a product for each storage shelf and the weight of the product, and notifies the management device 1 of the corresponding product ID as inventory information.
Further, although the details will be described later, the refrigerator 3 has a function of detecting that the user terminal 2 has entered a predetermined area (for example, in a store) around the refrigerator 3 (hereinafter referred to as check-in in the specification). , Notify the management device of the check-in of the user terminal 2.

When the customer receives the product reserved for purchase, the reservation ID of the product reserved for purchase is notified to the refrigerator 3 from the user terminal 2.
The refrigerator 3 unlocks the door so that the customer can take out the product when the reservation ID from the user terminal 2 matches the reservation ID of the product notified as the unlock information from the management device 1.

When the refrigerator 3 detects that the product has been taken out, the refrigerator 3 notifies the management device 1 of the inventory information, the product is delivered from the food supplier 4 according to the order of the management device 1, and the product taken out by the customer is replenished.

With the above configuration, the management system of the embodiment realizes unmanned sales by a storage using a mobile order system.
Hereinafter, the configuration and operation of the management system of the embodiment will be described in detail.

FIG. 2 is a diagram showing the configuration of the management device 1.
The management device 1 includes a communication unit 11, an inventory information management unit 12, a reservation information management unit 13, a reservation person information management unit 14, a reservation information storage unit 15, and a storage control unit 16.

Specifically, the communication unit 11 connects to mobile communication, the Internet, etc., and transmits / receives information to / from the user terminal 2 and the food supplier 4.

The inventory information management unit 12 is a processing unit that manages inventory information of products stored in the refrigerator 3. The inventory information management unit 12 acquires inventory information notified from the refrigerator 3 via the communication unit 11 so that the predetermined product is stored in the predetermined shelf position, and is based on this inventory information and the reservation information regarding the purchase reservation. Then, an order for product replenishment is placed with the food supplier 4.
Further, the inventory information management unit 12 notifies the user terminal 2 of the list information of the products stored in the refrigerator 3 for sale as the product information at the request of the user terminal 2.

The reservation information management unit 13 is a processing unit that manages reservation information regarding the inventory of the refrigerator 3. The reservation information management unit 13 issues a reservation ID based on the purchase reservation notified from the user terminal 2, and at least for each reservation ID, at least for the product ID and quantity of the product reserved for purchase and the removal of the product. It manages reservation information having a scheduled visit time of a customer who visits the store.

The reservation person information management unit 14 is a processing unit that manages the registration of customers who make purchase reservations for products stored in the refrigerator 3 and makes inquiries to customers based on the scheduled visit time of the reservation information.

The reservation information storage unit 15 is a storage unit that stores reservation information.
The storage control unit 16 controls the unlocking of the door and the control when the customer checks in to take out the product with respect to the refrigerator 3 as the storage.

Specifically, the management device 1 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random access memory), a storage device such as an HDD (hard disk drive) or a flash memory, and an input / output I / F. It is an information processing device (computer) composed of a communication I / F (interface) and the like, and the function of the above-mentioned processing unit is realized by the CPU executing and processing a program recorded in a storage device or a ROM.

In the management system of the embodiment, a refrigerator 3 in which any of the products to be stored can be taken out when the door is unlocked will be described, but it is also carried out in the refrigerator 3 configured to individually store and unlock each product. be able to. Further, it is needless to say that the present invention is not limited to the refrigerator 3 and can be applied to a storage without temperature control. It can also be applied to a warm storage for storing products.

Further, in the management system of the embodiment, one refrigerator 3 will be described, but a plurality of refrigerators may be provided by providing reservation information for each of the plurality of refrigerators 3 or by providing refrigerator identification information to manage the reservation information. 3 can be unlocked and inventory managed.
Further, the management device 1 may be configured to be built in the refrigerator 3.

Next, the operation of the management system of the embodiment will be described.
FIG. 3 is a sequence diagram showing an operation of one customer at the time of product purchase in the user terminal A (user terminal 2), the refrigerator 3, the management device 1, and the food supplier 4. In FIG. 3, the user terminal 2 of the customer A is referred to as the user terminal A.

The operation of the management system according to the third embodiment is the operation of product delivery (product replenishment) between the refrigerator 3, the management device 1, and the food supplier 4 (S301 to S304), and the user terminal A and the management device 1. The operation of ordering (goods) between (S305 to S310) and the operation of acquiring goods between the user terminal A, the refrigerator 3, and the management device 1 (S311 to S319) are roughly classified.

First, the operation of product delivery (product replenishment) will be described.
In step S301, the refrigerator 3 measures the weight of the product stored in the storage shelf by the weight sensor provided in each of the storage shelves, and identifies the product from the weight of the pre-registered product. If the weight of the product is zero, it is determined that the product is not stored.
Then, the refrigerator 3 transmits the position information of the storage shelves, the presence / absence of storage, and the product ID of the specified product as inventory information to the management device 1 for each storage shelf.

In step S302, the management device 1 (inventory information management unit 12) has a shortage for each product ID so that the inventory of the products in the refrigerator 3 becomes a predetermined product / quantity based on the inventory information transmitted in step S301. And order the shortage from the food supplier 4.

In step S303, the food supplier 4 delivers the product to the empty storage shelf of the refrigerator 3 in response to the product order from the management device 1.

In step S304, the refrigerator 3 detects the inventory status of the products on the storage shelf and transmits the inventory information to the management device 1 in the same manner as in step S301.
The refrigerator 3 and the inventory information management unit 12 periodically detect the inventory status of the products on the storage shelves, and manage the inventory so that the predetermined products are always stored.

Next, the operation of the customer's (commodity) order will be described.
In step S305, the user terminal A acquires the product information of the product stored in the refrigerator 3 from the management device 1 (inventory information management unit 12) and displays it on the screen based on the user operation.

In step S306, the user terminal A notifies the management device 1 of a predetermined item and registers as a member for purchasing the product stored in the refrigerator 3 (customer A registers as a member by the user terminal A).
In step S307, the management device 1 (reservation person information management unit 14) sets the user ID of the customer of the user terminal A, and notifies the user terminal A of the grant of the reservation authority.
Needless to say, the above procedure (step S306 and step S307) is not necessary for the user terminal A that has already been registered.

In step S308, the user terminal A notifies the management device 1 (reservation information management unit 13) of the product ID of the product to be reserved for purchase by the customer and the scheduled visit time, and requests the purchase.
The management device 1 (reservation information management unit 13) sets a reservation ID corresponding to the purchase request, and stores the product ID and the scheduled visit time for each reservation ID in the reservation information storage unit 15 as reservation information.

In step S309, the management device 1 (reservation information management unit 13) notifies the user terminal A of the reservation ID. At this time, the management device 1 (reservation person information management unit 14) notifies the user terminal A of the authentication information for check-in, which will be described later, and instructs the refrigerator 3 to monitor the check-in of the user terminal A (S310). ..

The operation of product acquisition will be described below.
In step S311 the refrigerator 3 performs check-in monitoring for determining whether or not the user terminal A exists in a predetermined range. A specific detection method will be described later, but for example, it is monitored whether or not the customer A who possesses the user terminal A has entered the store in which the refrigerator 3 is installed.

In step S312, the user terminal A notifies the management device 1 (storage control unit 16) of the visit notification (check-in) of the user terminal A via the refrigerator 3 regardless of the user operation. Specifically, the refrigerator 3 is based on the check-in authentication information of the user terminal A notified from the management device 1 and the authentication information notified from the user terminal A when the check-in monitoring instruction of the user terminal A is instructed. Authenticate terminal A and determine check-in. When the check-in of the user terminal A is authenticated, the refrigerator 3 notifies the management device 1 (storage control unit 16) of the visit notification (check-in) of the user terminal A.

In step S313, the management device 1 (reservation person information management unit 14) obtains a reservation ID corresponding to the purchase reservation by the user terminal A by the check-in of the user terminal A, and the storage control unit 16 makes a reservation in the refrigerator 3. Send the ID so that it can be unlocked. The reservation person information management unit 14 may obtain a user ID by checking in the user terminal A, and may obtain a reservation ID stored in association with the user ID.

In step S314, the customer A operates the user terminal A to take out the product reserved for purchase from the refrigerator 3, and the user terminal A transmits the reservation ID to the refrigerator 3 accordingly.

In step S315, the refrigerator 3 determines whether or not the reservation ID notified in step S314 matches the reservation ID notified from the management device 1 in step S313, and if they match, the refrigerator door is opened. Lock. Then, the refrigerator 3 transmits an unlocking notification to the user terminal A.

In step S316, the refrigerator 3 monitors the removal of goods. Specifically, the weight of the product stored in the storage shelf is measured by the weight sensor provided in each of the storage shelves, and it is determined that the product has been taken out in the storage shelf where the weight has changed. Then, the product is specified by using the weight change as the weight of the extracted product.

In step S317, the refrigerator 3 notifies the management device 1 of the product ID of the product taken out from the storage shelf, and performs product collation.

In step S318, the management device 1 (reservation information management unit 13) refers to the reservation information and determines whether or not the product ID notified from the refrigerator 3 in step S317 is the product ID corresponding to the reservation ID. do. If the determination results match, the product taken out from the refrigerator 3 by the customer is a product reserved for purchase, and if the determination results do not match, the customer makes a mistake in taking out the product. Then, the management device 1 (reservation information management unit 13) notifies the user terminal A of this determination result as information for displaying the correctness / rejection of product extraction.

In step S319, when the user terminal A is notified in step S318 that the product has been correctly taken out, the user terminal A processes the payment of the product (settlement processing) with the management device 1.
When the user terminal A is notified in step S318 that the wrong product has been taken out, the user terminal A notifies the customer of the pick-up error and displays a display prompting corrective action (not shown).

As described above, the management device 1 transmits the reservation ID used for authentication to the refrigerator 3 that authenticates the unlocking (S313) in response to the check-in of the user terminal A (S313), so that the door of the refrigerator 3 is opened. The lock can be done more safely.

By the way, in FIG. 3, it has been described that the refrigerator 3 performs the authentication for unlocking, but the management device 1 may perform the authentication for unlocking.

In this case, in step S312, the user terminal A notifies the refrigerator 3 of the authentication information, and the refrigerator 3 performs check-in authentication of the user terminal A. Then, when the authentication is successful, the refrigerator 3 notifies the management device 1 of the visit notification (check-in) of the user terminal A and also notifies the reservation ID notified from the user terminal A. The management device 1 determines whether or not the reservation ID of the user terminal A notified from the refrigerator 3 matches the reservation ID set at the time of ordering the product. When the reservation IDs match, the management device 1 instructs the refrigerator 3 to unlock the door. The refrigerator 3 unlocks the door and transmits an unlock notification to the user terminal A (S315).

Since the user places a mobile order for the product as described above, the user can order the necessary product from a remote location regardless of the location, go to the store, and take out the ordered product from the refrigerator 3, so that the user can take out the ordered product with the clerk. You can get the goods while avoiding contact.

Next, in the management system of the embodiment, a case where the user visits the store by mobile order in advance without making a purchase reservation of the product and purchases the product of the refrigerator 3 will be described.
A customer who visits a store can purchase a product by operating the user terminal 2 according to the operation described with reference to FIG. However, there are cases where another customer has made a purchase reservation for the product of the refrigerator 3 that the customer who visited the store is trying to purchase by mobile order from a remote location. That is, the case where the customer who visits the store does not make a purchase reservation by himself / herself and another customer who lives far away from the store tries to purchase the product which has been reserved for purchase by mobile order will be described in detail.

In the following description, the customer who visited the store is referred to as customer B, the customer who made a mobile order from a remote location is referred to as customer C, the user terminal 2 of customer B is referred to as user terminal B, and the user terminal 2 of customer C is referred to as user terminal C, and customer C purchases. It is assumed that the customer B is going to visit and purchase the reserved product.

In the management system of the embodiment, the management device 1 determines whether or not to sell to the customer B based on the relationship between the customer C's scheduled visit time, the product replenishment time, and the customer B's purchase time (store visit time), and the refrigerator. Unlock 3.

First, a case where the purchase time of the customer B shown in FIG. 4A is before the time before the product replenishment time from the visit time of the customer C will be described.
In this case, since the sold product can be replenished, the product of the refrigerator 3 can be sold to the customer B as it is. Therefore, it is possible to sell to the customer B without losing the sales opportunity.

Next, a case where the purchase time of the customer B shown in FIG. 4B is before the visit time of the customer C and after the time before the product replenishment time from the visit time of the customer C will be described.
In this case, since the product cannot be replenished in time, if the product is sold to the customer B, the product will not be available when the customer C visits the store. Therefore, the customer B is informed that the actual product cannot be sold because it is reserved, and the product replenishment time is added to the purchase time of the customer B to obtain the re-arrival time of the product, and the re-arrival time is indicated and the customer returns to the store. To urge. This reduces the loss of sales opportunities to customer B.

Further, the case where the customer C does not come to the store at the scheduled visit time (future store) and the purchase time of the customer B is after the scheduled visit time of the customer C, as shown in FIG. 4C, will be described.
In this case, in order to avoid trouble with the customer C, the customer C is inquired and the product is sold to the customer B based on the answer.

For details, the customer C is notified that the scheduled visit time has been exceeded, the intention to purchase the product is confirmed, and the scheduled visit time when purchasing the product is inquired.
If the answer to the inquiry is the cancellation of the purchase reservation, the product of the refrigerator 3 is sold to the customer B.
If the answer to the inquiry is to continue the purchase reservation and change the scheduled visit time, the following measures will be taken according to the changed scheduled visit time.

As shown in FIG. 4C, when the scheduled visit time changed by customer C is after the time when the product replenishment time is added to the purchase time of customer B, the sold product can be replenished. It can be sold to customer B. Therefore, it is possible to sell to the customer B without losing the sales opportunity.

If the scheduled visit time changed by customer C is earlier than the time when the product replenishment time is added to the purchase time of customer B, the sold product cannot be replenished, so the product of the refrigerator 3 should be sold to customer B. I can't. Therefore, the customer B is informed that the actual product cannot be sold because it is reserved, and the product replenishment time is added to the purchase time of the customer B to obtain the re-arrival time of the product, and the re-arrival time is indicated and the customer returns to the store. To urge. This reduces the loss of sales opportunities to customer B.

Next, the management of the embodiment when inquiring to the customer C who has exceeded the scheduled visit time described in FIG. 4C and selling the product reserved for purchase by the customer C to the customer B who directly visited the store without making a purchase reservation. The operation of the system will be described with reference to FIGS. 5A and 5B.

FIG. 5A is a diagram illustrating the operation of the management system of the embodiment when the customer C responds to the cancellation of the purchase reservation.
The operations are the operation of ordering (goods) between the user terminal B, the user terminal C and the management device 1 (S401 to S408), and the operation of acquiring the goods between the user terminal B, the refrigerator 3 and the management device 1 (the operation). It is roughly divided into S311 to S319). The user terminal B and the user terminal C mean the user terminal 2 of the customer B and the customer C, respectively.

First, the operation of the (commodity) order will be described.
In step S401, the user terminal B acquires the product information of the product stored in the refrigerator 3 from the management device 1 (inventory information management unit 12) and displays it on the screen based on the user operation.

In step S402, the user terminal B notifies the management device 1 (reservation information management unit 13) of the purchase availability confirmation information including the product ID of the product to be purchased in order to confirm whether the desired product of the refrigerator 3 can be purchased. ..

In step S403, the management device 1 (reservation information management unit 13) determines whether or not the product with the product ID notified in step S402 is a product reserved for purchase, and when the purchase is reserved. Determines whether or not the scheduled visit time has been exceeded, and if the scheduled visit time has been exceeded, notifies the user terminal C of the customer C who has made a purchase reservation that the scheduled visit time has passed, and the product. We will notify you of the confirmation of your intention to purchase and the confirmation of whether or not you can visit the store inquiring about the scheduled time to visit when purchasing the product.

In step S404, since the customer C cancels the purchase reservation, the user terminal C notifies the management device 1 (reservation information management unit 13) of the reservation cancellation.

In step S405, the management device 1 (reservation information management unit 13) notifies the user terminal B of a purchase availability answer as a response in step S402.

In step S406, the user terminal B notifies the management device 1 (reservation information management unit 13) of the purchase request of the product with the product ID.

In step S407, the management device 1 (reservation information management unit 13) notifies the user terminal B of the reservation ID. At this time, the management device 1 (reservation person information management unit 14) notifies the user terminal B of the authentication information for check-in, and instructs the refrigerator 3 to monitor the check-in of the user terminal B (S408).

Since the product acquisition operation of steps 311 to S319 is the same as the product acquisition operation (S311 to S319) described with reference to FIG. 3, the description thereof will be omitted here.

In FIG. 5B, the purchase reservation is continued from the customer C and the scheduled visit time is changed, and the scheduled visit time changed by the customer C sets the product replenishment time to the purchase time (visit time) of the customer B. It is a figure explaining the operation of the management system of embodiment in the case after the added time.
The operation is the operation (S501 to S504, S506 to S509) of the (product) order between the user terminal B, the user terminal C and the management device 1, and the product between the user terminal B, the refrigerator 3 and the management device 1. It is roughly classified into an acquisition operation (S311 to S319) and a product replenishment operation (S505, S510) between the management device 1 and the food supplier 4. The user terminal B and the user terminal C mean the user terminal 2 of the customer B and the customer C, respectively.

In step S501, the user terminal B acquires the product information of the product stored in the refrigerator 3 from the management device 1 (inventory information management unit 12) and displays it on the screen based on the user operation.

In step S502, the user terminal B notifies the management device 1 (reservation information management unit 13) of the purchase availability confirmation information including the product ID of the product to be purchased in order to confirm whether the desired product of the refrigerator 3 can be purchased. ..

In step S503, the management device 1 (reservation information management unit 13) determines whether or not the product with the product ID notified in step S502 is a product reserved for purchase, and when the purchase is reserved. , It is determined whether or not the scheduled visit time has been exceeded, and if the scheduled visit time has been exceeded, the user terminal C of the customer C who has made a purchase reservation is notified that the scheduled visit time has passed, and the product is purchased. We will notify you of the confirmation of your intention and the confirmation of whether or not you can visit the store inquiring about the scheduled time to visit when purchasing the product.

In step S504, the user terminal C notifies the management device 1 (reservation information management unit 13) of an answer to continue purchasing the product including the scheduled visit time to be changed.

In step S505, the management device 1 (inventory information management unit 12) sells the product to the customer B because the changed scheduled visit time of the customer C is after the time when the product replenishment time is added to the purchase time of the customer B. Place an order for merchandise to replenish the merchandise.

In step S506, the management device 1 (reservation information management unit 13) notifies the user terminal B of a purchase availability answer as a response in step S502.

In step S507, the user terminal B notifies the management device 1 (reservation information management unit 13) of the purchase request of the product with the product ID.

In step S508, the management device 1 (reservation information management unit 13) notifies the user terminal B of the reservation ID. At this time, the management device 1 (reservation person information management unit 14) notifies the user terminal B of the authentication information for check-in, and instructs the refrigerator 3 to monitor the check-in of the user terminal B (S509).

Since the product acquisition operation of steps S311 to S319 is the same as the product acquisition operation (S311 to S319) described with reference to FIG. 3, the description thereof will be omitted here.

Then, in step S510, the food supplier 4 delivers the product to be sold to the customer C to the refrigerator 3.
As described above, the product can be sold to both the customer B and the customer C.

Next, the control flow of the management device 1 that controls the operation of the management system of the embodiment will be described with reference to FIGS. 6A and 6B.
FIG. 6A is a flow chart for processing the (commodity) order of the management device 1 described with reference to FIGS. 3, 4A, and 4B.

The process of the management device 1 of FIG. 6A is activated by a request from the user terminal 2 to acquire product information of the product stored in the refrigerator 3.
In step S601, the inventory information management unit 12 (see FIG. 2) of the management device 1 notifies the user terminal 2 of the product information in stock in the refrigerator 3.

In step S602, the reservation information management unit 13 (see FIG. 2) of the management device 1 waits for the user terminal 2 to receive the product ID and the purchase availability inquiry including the information of either the store visit purchase or the purchase reservation. Upon receiving the purchase availability inquiry, the process proceeds to step S603 (Yes in S602).

In step S603, the reservation information management unit 13 determines whether or not the purchase availability inquiry includes a store visit purchase, and if it is not a store visit purchase (in the case of a purchase reservation), proceeds to step S609 (No in S603). In the case of a visit purchase, the process proceeds to step S604 (Yes in S603).

Here, if the purchase is not made by visiting the store (in the case of a purchase reservation), the product with the product ID of the purchase availability inquiry may have been reserved for purchase. In this case, it is desirable that the inventory information management unit 12 orders the food supplier 4 to order the product with the product ID of the purchase availability inquiry and replenish the product.
In addition, the timing of product replenishment may be changed according to the scheduled visit time of the customer who has made a purchase reservation.

In step S604, the reservation information management unit 13 determines whether or not the product with the product ID of the purchase availability inquiry is reserved by referring to the reservation information, and if it is not reserved, the process proceeds to step S609 (No. of S604). ). If the reservation has been made, the process proceeds to step S605 (Yes in S604).

In step S605, the reservation information management unit 13 determines whether or not the current time (store visit time) inquired from the user terminal 2 whether or not to purchase is before the scheduled visit time of the reserved product by referring to the reservation information. However, if it is not before, the process proceeds to the process of FIG. 6B described later (No. of S605). If it is before the scheduled visit time, the process proceeds to step S606 (Yes in S605).

In step S606, the reservation information management unit 13 calculates the store visit grace time by subtracting the current time (store visit time) from the scheduled visit time of the reserved product.

In step S607, the reservation information management unit 13 determines whether or not the store visit grace time is longer than the product replenishment time of the reserved product. That is, it is determined whether or not the product can be replenished by the scheduled visit time. If the store visit grace time is long, the process proceeds to step S608 (Yes in S607), and if the store visit grace time is not long, the process proceeds to step S613 (No in S607).

In step S608, the inventory information management unit 12 orders a supplementary product (a product with a product ID of a purchase availability inquiry) from the food supplier 4.

In step S609, the reservation information management unit 13 replies to the user terminal 2 that the purchase is possible as an answer to the inquiry in step S602.

In step S610, the reservation information management unit 13 waits for receiving a purchase request for the product with the product ID inquired in step S602 from the customer user terminal 2, and when the purchase request is received, proceeds to step S611 (S610). Yes). The purchase request includes information on whether or not the store has been visited, and if not, the scheduled time of arrival. The purchase request may include the product ID.

In step S611, the reservation information management unit 13 notifies the user terminal 2 of the reservation ID.

In step S612, the reservation information management unit 13 instructs the refrigerator 3 to start the check-in monitoring of the customer (user terminal 2), and ends the process.

Here, a process of confirming the purchase intention of the user and urging the user to return to the store and purchase the product will be described when the customer who has visited the store cannot purchase the desired product at the beginning (No of S607).
In step S613, the reservation information management unit 13 notifies the user terminal 2 that the product inquired about whether or not it can be purchased is not available for purchase as a response to the inquiry about whether or not the purchase is possible in step S602.

In step S614, the reservation information management unit 13 calculates the scheduled visit time (additional delivery time) that can be acquired by additionally ordering the product for which the purchase availability is inquired. Specifically, the product replenishment time (for example, the sum of the cooking time and the delivery time) stored for each product ID is added to the current time to calculate the addable time, which is set as the scheduled visit time.

In step S615, the reservation information management unit 13 notifies the user terminal 2 of the scheduled visit time, and confirms the purchase intention of whether or not the customer returns to the store to purchase the product. If not to purchase, the process is terminated (NG in S615), and if to purchase, the process proceeds to step S616.

In step S616, the inventory information management unit 12 orders a supplementary product (a product with a product ID of a purchase availability inquiry) from the food supplier 4.
Then, the process proceeds to step S611 so that the product can be purchased again by visiting the store.

Next, in step S603, the process in which the reservation information management unit 13 is inquired from the user terminal 2 whether or not to purchase the current time (visit time) is after the scheduled visit time of the reserved product is as shown in FIG. 6B. explain. This corresponds to the operation described with reference to FIGS. 4C, 5A and 5B.

In step S617, the reservation information management unit 13 notifies the user terminal 2 of the customer who has made a purchase reservation that the scheduled visit time has been exceeded. The notification may be any of mail, SMS, SNS, etc. by the communication unit 11, and the notification means is not limited.

In step S618, the user terminal 2 of the customer who has made a purchase reservation is notified of a message inquiring about the purchase intention and the scheduled visit time when there is a purchase intention.

In step S619, the reservation information management unit 13 waits for a reply from the user terminal 2 of the customer who made a purchase reservation, and when the reply from the user terminal 2 has no purchase intention, that is, a cancellation reply, the figure. Proceed to step S609 of 6A to promote product sales to customers who visit the store. Delete the reservation information of the customer who made the purchase reservation.
If the answer from the user terminal 2 is not a cancellation answer, that is, if there is an intention to purchase and the purchase is continued, the process proceeds to step S620 (No (No (continuation of purchase) in S619).

In step S620, the reservation information management unit 13 calculates the store visit grace time by subtracting the current time (store visit time) from the updated scheduled visit time.

In step S621, the reservation information management unit 13 determines whether or not the store visit grace time is longer than the product replenishment time of the reserved product. That is, it is determined whether or not the product can be replenished by the updated scheduled visit time. If the store visit grace time is long, the process proceeds to step S622 (Yes in S621), and if the store grace time is not long, the process proceeds to step S613 in FIG. 6A (No in S621).

In step S622, the inventory information management unit 12 orders a supplementary product (a product with a product ID of a purchase availability inquiry) from the food supplier 4, and proceeds to step S609 of FIG. 6A.
As described above, the management device 1 processes the (commodity) order described in FIGS. 3, 4A, and 4B.

FIG. 7 is a diagram showing an example of the configuration of reservation information stored in the reservation information storage unit 15.
The reservation information is the scheduled visit time, the product ID, the quantity, the check-in which is the information indicating that the customer has visited the store, the cooking time of the product of the product ID, and the delivery of the product of the product ID for each reservation ID. It is composed of time, retrieval, which is information indicating whether or not the product has been ejected from the refrigerator 3, and payment, which is information indicating whether or not the product of the product ID has been settled.

Next, the function of detecting the check-in of the customer such as step S311 in FIGS. 3, 5A, and 5B will be described more specifically.
First, a Bluetooth beacon is provided in the refrigerator 3, check-in authentication is performed between the user terminal 2 and the refrigerator 3, and customer check-in (visit) is detected.

Specifically, the user terminal 2 that has detected the Bluetooth beacon provided in the refrigerator 3 communicates with the refrigerator 3 via Bluetooth by a predetermined program, and the terminal is authenticated by the refrigerator 3 by the authentication information notified together with the reservation ID. The refrigerator 3 is notified of the authentication information of the user terminal 2 when instructing the check-in monitoring. The refrigerator 3 that has authenticated the user terminal 2 notifies the management device 1 of a store visit notification (check-in).

Further, the user terminal 2 that has detected the Bluetooth beacon may communicate with the management device 1 by mobile communication or the like by a predetermined program to perform terminal authentication, and if the authentication is successful, a store visit notification (check-in) may be performed.

Secondly, a QR code (registered trademark) indicating a connection destination for terminal authentication of the user terminal 2 is provided in the refrigerator 3, and a customer who visits the store reads the QR code (registered trademark) by a predetermined program to read the mobile object. Check-in authentication is performed by connecting to the connection destination by communication or the like, and the check-in (visit) of the customer is detected.

Specifically, a QR code (registered trademark) is provided with the refrigerator 3 as a connection destination, and the user terminal 2 communicates with the refrigerator 3 on a mobile basis by a predetermined program, and the terminal is operated by the refrigerator 3 based on the authentication information notified together with the reservation ID. Be authenticated. The refrigerator 3 is notified of the authentication information of the user terminal 2 when instructing the check-in monitoring. The refrigerator 3 that has authenticated the user terminal 2 notifies the management device 1 of a store visit notification (check-in).

Further, the connection destination of the QR code (registered trademark) may be the management device 1, the user terminal 2 may communicate with the management device 1 to perform terminal authentication, and a store visit notification (check-in) may be given when the authentication is successful.

Third, the position information of the user terminal 2 is obtained by the GPS of the user terminal 2, and the check-in authentication is performed when the user terminal 2 and the refrigerator 3 are within a certain distance based on the position information of the user terminal 2 and the refrigerator 3. And detect the customer's check-in (visit).

Specifically, a predetermined program of the user terminal 2 obtains a distance from the refrigerator 3 based on the GPS position information of the user terminal 2, and when the user terminal 2 and the refrigerator 3 are within a certain distance, the user terminal 2 Connects to the refrigerator 3 or the management device 1, authenticates the terminal of the user terminal 2, and notifies the store visit (check-in) when the authentication is successful.
The management system of the embodiment detects customer check-in by any of the first, second, and third methods.

The present invention is not limited to the above-mentioned examples, and includes various modifications. The above-mentioned examples have been described in detail for the sake of easy understanding in the present invention, and are not necessarily limited to those having all the configurations described. Further, it is possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment.

1 Management device 2 User terminal 3 Refrigerator (storage)
4 Food supplier 11 Communication department 12 Inventory information management department 13 Reservation information management department 14 Reservation person information management department 15 Reservation information storage department 16 Storage control department

Claims (12)

A management system that sells products in locked storage.
The management device is
A reservation information management unit that manages reservation information including at least the scheduled visit time for the product reserved for purchase from the user terminal, and
A reservation information storage unit that stores the reservation information,
A storage control unit that controls unlocking of the storage so that products can be taken out from the storage.
Equipped with
The reservation information management unit determines whether or not the product reserved for purchase can be sold based on the scheduled visit time of the reservation information when the purchase reserved product is requested to be purchased from another user terminal without reservation. death,
The storage control unit is a management system characterized in that the unlocking of the storage is controlled based on the determination result of the reservation information management unit. In the management system according to claim 1,
The management device further
Equipped with a reservation person information management department that makes inquiries regarding the purchase of products reserved for purchase
A management system characterized in that when the time when a purchase is requested without a reservation is after the scheduled time for visiting the store, the reservation person information management unit makes an inquiry confirming the intention to continue the purchase. In the management system according to claim 2,
The reservation information management department
A management system characterized in that, when the answer to an inquiry of the reservation person information management unit is a purchase cancellation, it is determined that the purchase is possible in response to a purchase request without a reservation. In the management system according to claim 2,
The reservation information management department
If the answer to the inquiry from the reservation person information management department is to continue purchasing and change the scheduled visit time, the scheduled visit time of the reservation information is updated and whether or not the reserved product can be sold based on the scheduled visit time. A management system characterized by determining whether or not. In the management system according to claim 4,
The reservation information management department
If the time obtained by adding the product replenishment time of the product reserved for purchase to the time when the purchase request without reservation is made is before the updated scheduled time for visiting the store, the product is sold in response to the purchase request without reservation. A management system characterized by determining that it is possible. In the management system according to claim 4,
The reservation information management department
When the time obtained by adding the product replenishment time of the product reserved for purchase to the time when the purchase request without reservation is made is later than the updated scheduled time for visiting the store, the purchase request without reservation is made. A management system characterized by determining that it cannot be sold. In the management system according to claim 1,
The reservation information management department
The store visit grace time from the time when the purchase request without reservation is made to the scheduled visit time is calculated, and when the store visit grace time is larger than the product replenishment time of the product reserved for purchase, the purchase request without reservation is made. A management system characterized by determining that the product can be sold. In the management system according to claim 1,
The reservation information management department
The store visit grace time from the time when the purchase request without reservation is made to the scheduled visit time is calculated, and when the store visit grace time is smaller than the product replenishment time of the product reserved for purchase, the purchase request without reservation is made. On the other hand, a management system characterized by determining that the product cannot be sold. In the management system according to claim 5 or 7.
The management device further
A management system including a stock information management unit that replenishes the products reserved for purchase when the reservation information management unit determines that the product can be sold. It is a management method of a management system that sells products in the storage based on a purchase reservation from a user terminal.
A step of recording the reservation information of the product purchase including at least the scheduled visit time for the product reserved for purchase, and
When the purchase reservation is requested without reservation, the step of determining whether the purchase reservation product can be sold based on the scheduled visit time and the step.
A step of notifying the user terminal and the product ID reserved for purchase to the user terminal and the storage when it is determined that the product can be sold.
A step of unlocking the storage based on the product ID notified to the user terminal and the storage, and
A management method characterized by including. In the management method according to claim 10,
A management method comprising notifying the storage of the product ID reserved for purchase when the user terminal checks in. To the computer of the management system that sells the products in the storage locked by the purchase reservation of the user terminal,
A step of recording the reservation information of the product purchase including at least the scheduled visit time for the product reserved for purchase, and
When the purchase reservation is requested without reservation, the step of determining whether or not the purchase reservation product can be sold based on the scheduled visit time and the step.
When it is determined that the product can be sold, the step of notifying the product ID of the product reserved for purchase and the step
When the user terminal checks in, the step of notifying the product ID reserved for purchase in the storage and the step
A step of unlocking the storage based on the product ID notified to the user terminal and the storage, and
A program to execute.

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