JP7056978B2 - Programs, information processing methods and information processing equipment - Google Patents

Description

The present invention relates to a program, an information processing method and an information processing apparatus.

Patent Document 1 discloses an information processing device that realizes systematization of chip payment.

Japanese Unexamined Patent Publication No. 2019-139278

However, the invention according to Patent Document 1 has a problem that chips obtained from payers (customers) who pay chips cannot be distributed.

One aspect is to provide a program or the like that can appropriately distribute the acquired chips to a plurality of parties concerned.

The program related to one aspect obtains information about the waiter serving the customer at the restaurant, obtains the tip amount paid to the waiter by the customer consumed at the restaurant, and obtains the tip amount paid to the waiter at each restaurant. Based on the chip allocation rule stipulated in the above, the acquired chip amount is distributed to a plurality of recipients related to the restaurant, the distribution history of the chip amount is stored in the storage unit, and each restaurant is stored. The condition of the incentive for the chip is registered, the incentive corresponding to the condition of the incentive is specified when the amount of the chip is acquired, and the computer is made to execute the process of outputting the specified incentive to the customer's terminal .

On one side, it is possible to appropriately distribute the acquired chips to multiple parties.

It is explanatory drawing which shows the outline of the chip allocation system. It is a block diagram which shows the configuration example of a server. It is explanatory drawing which shows an example of the record layout of a restaurant DB. It is explanatory drawing which shows an example of the record layout of the allocation person DB and the allocation history DB. It is explanatory drawing which shows an example of the record layout of the payment history DB and the incentive history DB. It is explanatory drawing which shows an example of the record layout of the work management DB. It is a block diagram which shows the configuration example of a customer terminal. It is a block diagram which shows the configuration example of a store terminal. It is explanatory drawing which shows the processing operation of a chip allocation system. It is a flowchart which shows the processing procedure at the time of specifying an incentive according to the payment of a chip. It is a flowchart which shows the processing procedure at the time of displaying a chip payment history and an incentive acquisition history. It is a flowchart which shows the processing procedure at the time of allocating the amount of a chip to a person to be distributed. It is explanatory drawing which shows an example of the reception screen of the selection of a waiter. It is explanatory drawing which shows an example of the acceptance screen of input of the amount of a chip. It is explanatory drawing which shows an example of the display screen of an incentive. It is explanatory drawing which shows an example of the display screen of payment history and acquisition history. It is explanatory drawing which shows an example of the display screen of the distribution history. It is a flowchart which shows the processing procedure at the time of displaying the incentive and the allocation ratio according to the input timing of the amount of a chip. It is explanatory drawing which shows an example of the acceptance screen of the input of the amount of the chip of Embodiment 2. It is explanatory drawing which shows an example of the display screen of the ranking result for a restaurant. It is explanatory drawing which shows an example of the display screen of the ranking result for a person to be distributed. It is a flowchart which shows the processing procedure at the time of specifying an incentive according to the payment of a chip of Embodiment 4. It is explanatory drawing which shows an example of the display screen of the ranking result for the restaurant of Embodiment 4. It is a flowchart which shows the processing procedure at the time of calculating the allocation amount of a waiter. It is a block diagram which shows the configuration example of the server of Embodiment 6. It is explanatory drawing which shows an example of the record layout of the transfer history DB. It is a flowchart which shows the processing procedure at the time of transferring an incentive.

Hereinafter, the present invention will be described in detail with reference to the drawings showing the embodiments thereof.

(Embodiment 1)
The first embodiment relates to a mode in which the amount of chips paid by a customer consumed at a restaurant to a waiter is distributed. A waiter is a person who takes care of a customer's meal, etc. at a place where food and drink is provided, and is also called a server, a waiter, or a waitress. FIG. 1 is an explanatory diagram showing an outline of a chip distribution system. The system of the present embodiment includes an information processing device 1, an information processing terminal 2, and an information processing terminal 3, and each device transmits and receives information via a network N such as the Internet.

The information processing device 1 is an information processing device that processes, stores, and transmits / receives various information. The information processing device 1 is, for example, a server device, a personal computer, or the like. In the present embodiment, the information processing device 1 is assumed to be a server device, and is referred to as a server 1 in the following for the sake of brevity.

The information processing terminal 2 accepts the selection of a waiter who serves the customer, accepts the input of the amount of the tip to be paid to the waiter, and receives and displays the incentive obtained in response to the payment of the tip. It is a terminal device that performs The information processing terminal 2 is an information processing device such as a smartphone, a mobile phone, a wearable device such as an Apple Watch (registered trademark), a tablet, or a personal computer terminal. The information processing terminal 2 may be an ordering tablet or a self-ordering terminal installed in a restaurant. In the following, for the sake of brevity, the information processing terminal 2 will be read as the customer terminal 2.

The information processing terminal 3 is a terminal device that receives and displays the total chip amount within a predetermined period and the distribution amount to each recipient of the restaurant for each restaurant. The information processing terminal 3 is, for example, a wearable device such as a smartphone, a mobile phone, or an Apple Watch, or an information processing device such as a tablet or a personal computer terminal. In the following, for the sake of brevity, the information processing terminal 3 will be read as the store terminal 3.

The server 1 according to the present embodiment acquires the received waiter information and the amount of chips paid by the customer to the waiter from the customer terminal 2. The server 1 specifies an incentive set according to the amount of the acquired chip, and transmits the specified incentive to the customer terminal 2. The server 1 distributes the amount of chips acquired within a predetermined period to a plurality of recipients related to the restaurant based on the chip distribution rule determined for each restaurant. The server 1 stores the distribution history of the chip amount in the storage unit.

FIG. 2 is a block diagram showing a configuration example of the server 1. The server 1 includes a control unit 11, a storage unit 12, a communication unit 13, an input unit 14, a display unit 15, a reading unit 16, and a large-capacity storage unit 17. Each configuration is connected by bus B.

The control unit 11 includes an arithmetic processing unit such as a CPU (Central Processing Unit), an MPU (Micro-Processing Unit), and a GPU (Graphics Processing Unit), and reads and executes the control program 1P stored in the storage unit 12. , Performs various information processing, control processing, etc. related to the server 1. Although the control unit 11 is described as a single processor in FIG. 2, it may be a multiprocessor.

The storage unit 12 includes memory elements such as a RAM (Random Access Memory) and a ROM (Read Only Memory), and stores the control program 1P or data required for the control unit 11 to execute processing. Further, the storage unit 12 temporarily stores data and the like necessary for the control unit 11 to execute arithmetic processing. The communication unit 13 is a communication module for performing processing related to communication, and transmits / receives information to / from the customer terminal 2 and the store terminal 3 via the network N.

The input unit 14 is an input device such as a mouse, a keyboard, a touch panel, and a button, and outputs the received operation information to the control unit 11. The display unit 15 is a liquid crystal display, an organic EL (electroluminescence) display, or the like, and displays various information according to the instructions of the control unit 11.

The reading unit 16 reads a portable storage medium 1a including a CD (Compact Disc) -ROM or a DVD (Digital Versatile Disc) -ROM. The control unit 11 may read the control program 1P from the portable storage medium 1a via the reading unit 16 and store it in the large-capacity storage unit 17. Further, the control unit 11 may download the control program 1P from another computer via the network N or the like and store it in the large-capacity storage unit 17. Furthermore, the control unit 11 may read the control program 1P from the semiconductor memory 1b.

The large-capacity storage unit 17 includes a recording medium such as an HDD (Hard disk drive) or SSD (Solid State Drive). The large-capacity storage unit 17 includes a restaurant DB 171, a recipient DB 172, a distribution history DB 173, a payment history DB 174, an incentive history DB 175, and a work management DB 176. The restaurant DB 171 stores information about the restaurant. The recipient DB 172 stores information about the recipient to whom the chip amount is distributed. The distribution history DB 173 stores the distribution history of the chip amount. The payment history DB 174 stores the payment history of the amount of chips paid by the customer to the waiter. The incentive history DB 175 stores the issuance history of the incentive. The work management DB 176 stores information such as working hours of workers working at restaurants.

In this embodiment, the storage unit 12 and the large-capacity storage unit 17 may be configured as an integrated storage device. Further, the large-capacity storage unit 17 may be composed of a plurality of storage devices. Furthermore, the large-capacity storage unit 17 may be an external storage device connected to the server 1.

In the present embodiment, the server 1 is described as one information processing device, but it may be distributed and processed by a plurality of servers, or it may be configured by a virtual machine.

FIG. 3 is an explanatory diagram showing an example of the record layout of the restaurant DB 171. The restaurant DB 171 includes a restaurant ID column, a restaurant name column, a thumbnail image column, a dish type column, a tip distribution rule column, and an incentive condition column. The restaurant ID column stores the ID of the restaurant that is uniquely identified in order to identify each restaurant. The restaurant name column remembers the name of the restaurant. The thumbnail image string stores the thumbnail image of the restaurant. The dish type column remembers the dish type (genre) of the restaurant.

The tip distribution rule column stores the tip distribution rules set for each restaurant. The tip allocation rule is, for example, "Owner: 55% of the total tip amount, Waiter: 25% of the tip acquisition amount, Cook: 15% of the total tip amount, working hours weighted average, Transaction fee: 5 of the total tip amount. % ”Or the like.

The incentive condition column stores the incentive conditions (issue conditions) for chips for each restaurant. The conditions of the incentive are the issuance conditions or contents of the incentive set according to the amount of chips. For example, the condition of the incentive is "a meal coupon for 200% of the tip amount". The condition of the incentive is not limited to the amount of the tip, and may be set according to, for example, the number of payments of the tip.

FIG. 4 is an explanatory diagram showing an example of the record layout of the distributed person DB 172 and the distribution history DB 173.
The distributed person DB 172 includes a distributed person ID column, a name column, a photo column, a restaurant ID column, a type column, and an employee ID column. The distribution person ID column stores the ID of the distribution person uniquely identified in order to identify each distribution person. The recipient is the owner of the restaurant, the waiter who serves the customer, or the cook who cooks the food. The name column remembers the name of the recipient.

The photo sequence remembers the photo of the recipient. The photo is not essential and may be an avatar (caricature) or blank. The restaurant ID column stores the restaurant ID for identifying the restaurant. The type column stores the classification information of the recipient. Types include, for example, owners, waiters and cooks. The employee ID column stores an employee ID such as a waiter or a cook.

The allocation history DB 173 includes an allocation ID column, an allocation target year / month column, an allocation date / time column, a restaurant ID column, a total chip amount column, a recipient ID column, an acquisition amount column, an allocation amount column, and a transaction fee column. The distribution ID column stores the ID of the data of the distribution history uniquely specified in order to identify the data of each distribution history. The distribution target year / month column stores the target year / month in which the amount of chips is distributed. The distribution date / time column stores the date / time information in which the amount of chips is distributed. The restaurant ID column stores the restaurant ID for identifying the restaurant.

The total chip amount column stores the total amount of chips acquired for each target year and month. The distributed person ID column stores the distributed person ID for identifying the distributed person. The earned amount column stores the amount of chips earned by each waiter for each target year and month. If the recipient is an owner or a cook, 0 yen, "-", or a blank may be stored in the earned amount column. The allocation amount column stores the allocation amount to each recipient for each allocation target year and month. The transaction fee column stores the transaction fee related to the distribution of chips.

FIG. 5 is an explanatory diagram showing an example of the record layout of the payment history DB 174 and the incentive history DB 175.
The payment history DB 174 includes a payment ID column, a customer ID column, a payee column, and a payment date / time column. The payment ID column stores the ID of the payment history data uniquely identified in order to identify the payment history data of the amount of each chip. The customer ID column stores a customer ID for identifying a customer.

The payee column includes a restaurant ID column, an employee ID column, and a tip amount column. The restaurant ID column stores the restaurant ID of the restaurant to which the waiter who paid the tip amount by the customer belongs. The employee ID column stores the employee ID of the waiter. The tip amount column stores the amount of tip paid by the customer to the waiter. The payment date and time column stores information on the date and time when the customer paid the tip amount.

The incentive history DB 175 stores the history of incentives acquired according to the amount of chips paid by the customer to the waiter. Incentives include, for example, coupons, vouchers, discount vouchers, gift vouchers or point redemptions. The incentive history DB 175 includes an incentive ID column, a type column, a content column, an issuing restaurant ID column, an issuing date / time column, an expiration date column, a usage status column, and a payment ID column.

The incentive ID column stores the ID of the incentive that is uniquely identified in order to identify each incentive. The type column remembers the type of incentive. Types of incentives include, for example, meal coupons and drink coupons. The content column stores the content of the incentive. The issuing restaurant ID column stores the restaurant ID for identifying the restaurant that issued the incentive.

The issue date / time column stores the date / time information when the incentive was issued. The expiration date column remembers the expiration date of the issued incentive. The usage status column stores the usage status (eg, unused or used, etc.) of the issued incentive. The payment ID column stores the payment ID for specifying the payment history data of the chip.

FIG. 6 is an explanatory diagram showing an example of the record layout of the work management DB 176. The work management DB 176 includes a restaurant ID column, a date column, an employee ID column, an attendance time column, an leaving time column, and a working time column. The restaurant ID column stores the restaurant ID for identifying the restaurant. The date column remembers the working days of the restaurant. The employee ID column stores an employee ID such as a waiter or a cook. The attendance time column remembers the time when the employee arrived at the office. The leaving time column remembers the time when an employee left the company. The working hours column stores the number of hours an employee has worked in a day.

FIG. 7 is a block diagram showing a configuration example of the customer terminal 2. The customer terminal 2 includes a control unit 21, a storage unit 22, a communication unit 23, an input unit 24, a display unit 25, and a photographing unit 26. Each configuration is connected by bus B.

The control unit 21 includes an arithmetic processing unit such as a CPU and an MPU, and performs various information processing, control processing, and the like related to the customer terminal 2 by reading and executing the control program 2P stored in the storage unit 22. Although the control unit 21 is described as a single processor in FIG. 7, it may be a multiprocessor. The storage unit 22 includes memory elements such as RAM and ROM, and stores the control program 2P or data required for the control unit 21 to execute the process. Further, the storage unit 22 temporarily stores data and the like necessary for the control unit 21 to execute the arithmetic processing.

The communication unit 23 is a communication module for performing processing related to communication, and transmits / receives information to / from the server 1 or the like via the network N. The input unit 24 may be a keyboard, a mouse, or a touch panel integrated with the display unit 25. The display unit 25 is a liquid crystal display, an organic EL display, or the like, and displays various information according to the instructions of the control unit 21.

The photographing unit 26 is an photographing device such as a CCD (Charge Coupled Device) camera or a CMOS (Complementary Metal Oxide Semiconductor) camera. The photographing unit 26 may be composed of a plurality of photographing devices. The photographing unit 26 may not be built in the customer terminal 2 but may be directly connected to the customer terminal 2 externally to enable photography.

FIG. 8 is a block diagram showing a configuration example of the store terminal 3. The store terminal 3 includes a control unit 31, a storage unit 32, a communication unit 33, an input unit 34, and a display unit 35. Each configuration is connected by bus B.

The control unit 31 includes an arithmetic processing unit such as a CPU and an MPU, and performs various information processing, control processing, and the like related to the store terminal 3 by reading and executing the control program 3P stored in the storage unit 32. Although the control unit 31 is described as a single processor in FIG. 8, it may be a multiprocessor. The storage unit 32 includes memory elements such as RAM and ROM, and stores the control program 3P or data required for the control unit 31 to execute the process. Further, the storage unit 32 temporarily stores data and the like necessary for the control unit 31 to execute the arithmetic processing.

The communication unit 33 is a communication module for performing processing related to communication, and transmits / receives information to / from the server 1 or the like via the network N. The input unit 34 may be a keyboard, a mouse, or a touch panel integrated with the display unit 35. The display unit 35 is a liquid crystal display, an organic EL display, or the like, and displays various information according to the instructions of the control unit 31.

FIG. 9 is an explanatory diagram showing the processing operation of the chip distribution system. The customer terminal 2 accepts the selection of a waiter who serves the customer at the restaurant. The customer terminal 2 identifies the waiter based on the information about the selected waiter. Specifically, for example, the customer terminal 2 acquires the employee IDs of all the waiters at the restaurant from the distributed person DB 172 based on the restaurant ID. The customer terminal 2 acquires the waiter who works on the day from the work management DB 176 based on the acquired employee ID of the waiter. The customer terminal 2 displays the acquired waiter who works on the day on the reception screen (FIG. 13) for selecting the waiter, which will be described later. When the customer terminal 2 accepts the selection of the waiter from the reception screen for the selection of the waiter by the customer (list of waiters at the restaurant), the customer terminal 2 acquires information on the selected waiter. Information about the waiter includes, for example, an employee ID or name. In the present embodiment, as an example, the information about the waiter will be described as an employee ID. The customer terminal 2 identifies the waiter based on the acquired employee ID.

Alternatively, the waiter can be identified through a code that describes the waiter's employee ID. The code is, for example, a two-dimensional code, a one-dimensional code, or the like. The two-dimensional code is a display type code that has information in the horizontal direction and the vertical direction, as opposed to the one-dimensional code that has information only in the horizontal direction. Typical two-dimensional codes are, for example, QR code (registered trademark), DataMatrix (registered trademark) or VeriCode (registered trademark). The one-dimensional code is, for example, a bar code.

For example, when a two-dimensional code describing an employee ID is distributed to a waiter working at a restaurant, the customer terminal 2 is a waiter who is the target person to pay the tip amount via the photographing unit 26. Read the two-dimensional code. The customer terminal 2 uses a two-dimensional code analysis library and acquires the employee ID of the waiter from the read two-dimensional code. The customer terminal 2 identifies the waiter based on the acquired employee ID.

The customer terminal 2 accepts the input of the tip amount to be paid to the selected (specified) waiter. The tip amount may be, for example, 15 to 20% of the meal price, or may be any amount. The customer terminal 2 transmits the employee ID of the selected waiter, the amount of chips paid to the waiter, the restaurant ID to which the waiter belongs, and the customer ID to the server 1.

The server 1 receives the employee ID of the waiter, the amount of the tip, the restaurant ID, and the customer ID transmitted from the customer terminal 2. The server 1 acquires (issues) an incentive set according to the amount of the received chip. Specifically, the server 1 acquires the pre-registered incentive conditions from the restaurant DB 171 based on the restaurant ID. The server 1 issues an incentive to the customer who paid the tip amount to the waiter based on the acquired incentive conditions. For example, as an example in which the condition of the incentive is "a meal coupon for 200% of the tip amount", if the server 1 determines that the received tip amount is "500 yen", the customer is given "1000 yen". Issue a meal coupon for "yen".

The server 1 stores the payment history of the chip and the acquisition history of the incentive according to the payment of the chip. Specifically, the server 1 allocates a payment ID and pays the customer ID, the restaurant ID, the employee ID of the waiter, the amount of the tip paid by the customer to the waiter, and the payment date and time as one record. Stored in the history DB 174. The server 1 allocates an incentive ID and stores the type and content of the incentive, the restaurant ID that issued the incentive, the issue date and time, the expiration date, and the usage status in the incentive history DB 175 as one record in association with the payment ID. .. Since the incentive is newly issued, "unused" or a blank may be stored in the usage status column.

The server 1 transmits the incentive issued to the customer to the customer terminal 2. The customer terminal 2 receives the incentive transmitted from the server 1 and displays the received incentive.

Subsequently, a process of allocating the amount of chips acquired within a predetermined period to a plurality of recipients related to the restaurant will be described based on the chip allocation rule determined for each restaurant. The recipient is the person to whom the amount of chips is to be distributed. In addition, in this embodiment, the example that the recipient is the owner of the restaurant, the waiter who serves the customer, or the cook who cooks the food has been described, but the present invention is not limited to this. The recipient may be, for example, a store manager who manages the operation of the restaurant, that is, may be arbitrarily set according to actual needs.

In the chip allocation rule, information such as an allocation ratio for distributing the amount of chips acquired from the customer to each recipient is described. The tip allocation rule is, for example, "Owner: 55% of the total tip amount, Waiter: 25% of the tip acquisition amount, Cook: 15% of the total tip amount, working hours weighted average, Transaction fee: 5 of the total tip amount. It may be "%". In this embodiment, an example in which a chip distribution rule is set for each restaurant has been described, but the present invention is not limited to this, and a common chip distribution rule for the entire chip distribution system may be set.

The server 1 acquires the chip distribution rule of the restaurant from the restaurant DB 171 based on the restaurant ID. The server 1 totals (calculates) the total amount of chips within a predetermined period from the payment history DB 174 based on the payment date and time of the chips. The predetermined period may be, for example, one day, one week, one month, a quarter, or the like. In this embodiment, an example in which the predetermined period is one month will be described.

The server 1 calculates the transaction fee related to the chip distribution based on the acquired chip distribution rule. For example, if a fee collection standard of "5% of the total chip amount" is described in the chip allocation rule, a transaction fee of 5,000 yen will be collected for the total chip amount of 100,000 yen. The server 1 subtracts the calculated transaction fee from the total amount of chips collected. The server 1 calculates the allocation amount to each recipient based on the allocation ratio defined in the chip allocation rule.

In the following, the calculation of the allocation amount based on the above-mentioned chip allocation rule (owner: 55% of the total tip amount, waiter: 25% of the own tip acquisition amount, cook: 15% of the total tip amount, weighted average of working hours) The process will be explained. When the allocation ratio to the owner is 55% of the total chip amount, the allocation amount to the owner is 55,000 yen (100,000 yen × 55%) with respect to the total chip amount of 100,000 yen. If the allocation ratio to the waiter is 25% of the tip acquisition amount, for example, the tip acquisition amount of the waiter A is 30,000 yen, and the allocation amount to the waiter A is 7,500 yen (30,000 yen). Yen x 25%).

The amount allocated to cooks is calculated by the weighted average of working hours and is expressed by the following formula (1).
Allocation amount to cooks = Total amount of chips × Allocation ratio to cooks × (Working hours / Total working hours)… (1)

Working hours are the working hours of the target cook. Total working hours are the working hours of all cooks working in restaurants. For example, if three cooks (cook A, cook B, and cook C) are working at restaurant AAA, the working hours of cook A within a predetermined period (for example, one month) It is 60 hours, the working time of Mr. B is 100 hours, and the working time of Mr. C is 40 hours. For Mr. A, the working hours are 60 hours and the total working hours are 200 (60 + 100 + 40) hours.

The server 1 aggregates the working hours of each cook within a predetermined period from the work management DB 176 based on the employee ID of each cook. The server 1 calculates the allocation amount to each cook based on the totaled working hours by using the above-mentioned formula (1). For example, it is calculated that the amount allocated to Mr. A, the cook, is 7,500 yen (100,000 x 25% x (60/200)) for the total amount of chips of 100,000 yen.

The server 1 stores the chip allocation history in the allocation history DB 173. Specifically, the server 1 allocates the allocation ID, and the allocation target date, the allocation date and time, the restaurant ID, the total amount of chips corresponding to the allocation target date, the allocated person ID, the acquired amount of the allocated person, The amount allocated to the recipient and the transaction fee are stored in the allocation history DB 173 as one record. The server 1 transmits the total amount of chips within a predetermined period and the amount allocated to each recipient to the store terminal 3 of each restaurant. The store terminal 3 receives and displays the total amount of chips transmitted from the server 1 within a predetermined period and the amount distributed to each recipient.

The server 1 remits the total amount of chips after deducting transaction fees at a designated date and time (for example, the end of the month) to the store account of each restaurant via a bank system, electronic money, QR code payment, or the like. After that, the owner of each restaurant confirms the payment to the store account and remits the money to each recipient's account. The remittance is not limited to the batch remittance to the store account, and for example, the server 1 may directly remit to the account of each recipient.

FIG. 10 is a flowchart showing a processing procedure for specifying an incentive according to payment of a tip. The control unit 21 of the customer terminal 2 accepts the selection of a waiter from the waiter list by the customer via the input unit 24 (step S201). The control unit 21 accepts the input of the tip amount to be paid to the selected waiter by the input unit 24 (step S202). The control unit 21 via the communication unit 23, tip payment information including the employee ID of the selected waiter, the amount of the tip paid to the waiter, the restaurant ID to which the waiter belongs, and the customer ID. Is transmitted to the server 1 (step S203).

The control unit 11 of the server 1 receives the chip payment information transmitted from the customer terminal 2 by the communication unit 13 (step S101). The control unit 11 specifies an incentive set according to the tip amount included in the received tip payment information (step S102). Specifically, the control unit 11 acquires the pre-registered incentive conditions from the restaurant DB 171 of the large-capacity storage unit 17 based on the restaurant ID. The control unit 11 specifies an incentive to be issued to the customer based on the acquired incentive conditions.

The control unit 11 allocates a payment ID and pays a payment history including a customer ID, a restaurant ID, a waiter's employee ID, the amount of chips paid by the customer to the waiter, and the payment date and time as one record. It is stored in the history DB 174 (step S103). The control unit 11 allocates an incentive ID, and associates the incentive acquisition history including the type and content of the incentive, the restaurant ID that issued the incentive, the issue date and time, the expiration date, and the usage status with the payment ID as one record. Store in the incentive history DB 175 (step S104).

The control unit 11 transmits the specified incentive to the customer terminal 2 by the communication unit 13 (step S105). The control unit 21 of the customer terminal 2 receives the incentive transmitted from the server 1 by the communication unit 23 (step S204), displays the received incentive by the display unit 25 (step S205), and ends the process.

FIG. 11 is a flowchart showing a processing procedure for displaying the chip payment history and the incentive acquisition history. The control unit 21 of the customer terminal 2 transmits the customer ID to the server 1 by the communication unit 23 (step S211). The control unit 11 of the server 1 receives the customer ID transmitted from the customer terminal 2 by the communication unit 13 (step S111). The control unit 11 acquires the payment history of the chip within the designated period (for example, one month, half a year, etc.) or the entire period from the payment history DB 174 of the large-capacity storage unit 17 based on the received customer ID (step S112). .. The payment history includes information about the tip payee (for example, restaurant name, waiter's name or tip amount, etc.), payment date and time, and the like.

The control unit 11 acquires the history of incentives issued from each restaurant from the incentive history DB 175 of the large-capacity storage unit 17 based on the payment ID included in the acquired payment history (step S113). The history of the incentive includes the incentive ID, the type (for example, a meal coupon, etc.), the content, the issuing restaurant ID, the issuing date and time, the expiration date, the usage status, and the like.

The control unit 11 transmits the acquired chip payment history and the incentive acquisition history to the customer terminal 2 by the communication unit 13 (step S114). The control unit 21 of the customer terminal 2 receives the payment history of the chip and the acquisition history of the incentive transmitted from the server 1 by the communication unit 23 (step S212). The control unit 21 displays the payment history of the received chip and the acquisition history of the incentive on the display unit 25 (step S213), and ends the process.

FIG. 12 is a flowchart showing a processing procedure when the amount of chips is distributed to the recipients. The control unit 11 of the server 1 acquires the chip distribution rule of the restaurant from the restaurant DB 171 of the large-capacity storage unit 17 based on the restaurant ID (step S121). The control unit 11 aggregates the total amount of chips within a predetermined period (for example, one month) from the payment history DB 174 of the large-capacity storage unit 17 based on the payment date and time of the chips (step S122).

The control unit 11 calculates a transaction fee related to chip allocation based on the acquired chip allocation rule (step S123). For example, if the chip distribution rule describes a fee collection standard that is "10% of the total chip amount", the transaction fee is 10,000 yen for the total chip amount of 100,000 yen. The control unit 11 subtracts the calculated transaction fee from the total amount of chips collected (step S124). The control unit 11 calculates the allocation amount to each recipient based on the allocation ratio defined in the chip allocation rule (step S125). Since the process of calculating the allocation amount is the same as the process described above, the description thereof will be omitted.

The control unit 11 allocates the distribution ID, and allocates the distribution target date, the distribution date and time, the restaurant ID, the total amount of chips corresponding to the target date, the distributed person ID, the acquired amount of the distributed person, and the distributed person. The allocation amount and the transaction fee are stored as one record in the allocation history DB 173 of the large-capacity storage unit 17 (step S126).

The control unit 11 transmits the total amount of chips within the period and the amount allocated to each recipient to the store terminal 3 of each restaurant by the communication unit 13 (step S127). The control unit 31 of the store terminal 3 receives the total chip amount within the period and the distribution amount to each recipient transmitted from the server 1 by the communication unit 33 (step S321). The control unit 31 displays the total amount of chips received and the amount distributed to each recipient on the display unit 35 (step S322).

FIG. 13 is an explanatory diagram showing an example of a reception screen for selecting a waiter. FIG. 13 is a screen for accepting a waiter's selection by a customer on the customer terminal 2. The screen includes a selection button 11a, a code reading button 11b, and a restaurant display field 11c. The selection button 11a is a button for accepting the selection of the waiter. The code reading button 11b is a button for reading a code that describes information about the waiter. The restaurant display column 11c is a display column for displaying the name of the restaurant.

The server 1 acquires the restaurant name from the restaurant DB 171 based on the restaurant ID. Based on the restaurant ID, the server 1 acquires a plurality of waiters whose type of allotted person is "waiter" from the allotted person DB 172. The server 1 transmits the acquired restaurant name and a plurality of waiters to the customer terminal 2. The customer terminal 2 displays the restaurant name transmitted from the server 1 in the restaurant display field 11c. The customer terminal 2 generates a selection button 11a for accepting the selection of the corresponding waiter in association with the plurality of waiters transmitted from the server 1 and displays it on the screen.

When the customer terminal 2 accepts the touch (click) operation of any of the selection buttons 11a, the customer terminal 2 accepts the selection of the corresponding waiter. The customer terminal 2 acquires information about the selected waiter (for example, the employee ID of the waiter). Alternatively, when the customer terminal 2 receives the touch operation of the code reading button 11b, the customer terminal 2 reads a code (for example, a QR code) describing information about the waiter via the photographing unit 26. The customer terminal 2 uses the code analysis library and acquires information about the waiter from the read code. The customer terminal 2 passes information about the selected waiter, the restaurant ID, and the restaurant name to the reception screen (FIG. 14) for inputting the tip amount. The customer terminal 2 displays a reception screen for inputting the amount of the chip.

FIG. 14 is an explanatory diagram showing an example of a reception screen for inputting the amount of the chip. FIG. 14 is a screen on the customer terminal 2 that accepts the input of the tip amount paid by the customer to the waiter. The screen includes a waiter display field 12a, an amount input field 12b, a confirmation button 12c, and a restaurant display field 11c. The waiter display column 12a is a display column for displaying the name of the waiter who is the target of paying the tip. The amount input field 12b is an input field for accepting the input of the tip amount. The confirmation button 12c is a button for transmitting the selected waiter information and the amount of chips paid by the customer to the waiter to the server 1. The restaurant display column 11c is the same as in FIG.

The customer terminal 2 displays the restaurant name delivered from the previous screen (FIG. 13) in the restaurant display column 11c. When the customer terminal 2 accepts the touch operation of the confirmation button 12c, the customer terminal 2 transmits the restaurant ID, the amount of the chip input by the amount input field 12b, and the information about the waiter delivered from the previous screen to the server 1. do.

FIG. 15 is an explanatory diagram showing an example of an incentive display screen. FIG. 15 is a screen for acquiring and displaying an incentive set according to the amount of chips paid by the customer on the customer terminal 2. Although FIG. 15 describes an example in which the incentive is a coupon, the same applies to other types of incentives.

The screen includes a coupon display field 13a, a coupon use button 13b, and a restaurant display field 11c. The coupon display field 13a is a display field for displaying a coupon ticket set according to the amount of chips paid. The coupon use button 13b is a button for using the issued coupon. The restaurant display column 11c is the same as in FIG.

The server 1 receives the restaurant ID, information about the waiter, and the customer from the customer terminal 2 to the waiter via the reception screen (FIG. 14) for inputting the tip amount displayed on the customer terminal 2. When the amount of the tip paid for is received, the incentive set according to the amount of the received tip is obtained. Specifically, the server 1 acquires the pre-registered incentive conditions from the restaurant DB 171 based on the restaurant ID. For example, the condition of the acquired incentive is "a meal coupon for 200% of the tip amount". The server 1 issues a meal coupon to the customer based on the acquired incentive conditions. As shown in the figure, a meal coupon for "1000 yen" is issued according to the amount of the tip of 500 yen paid.

The server 1 transmits the issued coupon to the customer terminal 2. The customer terminal 2 receives the coupon ticket transmitted from the server and displays it in the coupon display field 13a. When the customer terminal 2 receives the touch operation of the coupon use button 13b, the customer terminal 2 performs the coupon payment process via the payment application, the payment server, or the like. The payment process may be performed by reading the QR code or barcode displayed on the coupon. After the coupon settlement process is performed, the server 1 updates "used" in the usage status column of the incentive history DB 175 in association with the incentive ID.

FIG. 16 is an explanatory diagram showing an example of a payment history and acquisition history display screen. FIG. 16 is a screen for displaying a chip payment history and an incentive acquisition history for each restaurant on the customer terminal 2. The screen includes a payment information display field 14a, an incentive link 14b, an expiration date display field 14c, and a restaurant name display field 14d.

The payment information display field 14a is a display field for displaying information related to the tip payment including the name of the waiter, the amount of the tip paid by the customer to the waiter, and the payment date and time of the tip. The incentive link 14b is a link for transitioning to the incentive display screen. The expiration date display column 14c is a display column for displaying the expiration date of the incentive. The restaurant name display column 14d is a display column for displaying the name of the restaurant.

The server 1 acquires the payment history of the chip within the specified period (for example, one month or the like) or the entire period from the payment history DB 174 based on the customer ID. The server 1 acquires the history of incentives issued from each restaurant from the incentive history DB 175 based on the payment ID included in the acquired payment history. The server 1 transmits the acquired chip payment history and the incentive acquisition history to the customer terminal 2.

The customer terminal 2 receives the chip payment history and the incentive acquisition history transmitted from the server 1 and displays them on the screen. As shown in the figure, the customer terminal 2 displays the restaurant name included in the payment history in the restaurant name display field 14d, and displays the name of the waiter who was the target of the tip payment, the tip amount, and the payment date and time. It is displayed in the payment information display field 14a. Further, the customer terminal 2 displays the type of incentive included in the incentive acquisition history on the incentive link 14b, and displays the expiration date of the incentive on the expiration date display column 14c.

When the customer terminal 2 receives the touch operation of the incentive link 14b, the customer terminal 2 may display detailed information including, for example, the incentive ID, the content, the issuing restaurant, the issuing date and time, the expiration date, the usage status, etc. on the pop-up screen. You may transition to the incentive display screen (FIG. 15).

FIG. 17 is an explanatory diagram showing an example of a display screen of the distribution history. FIG. 17 is a screen on the store terminal 3 for displaying the total amount of chips within a predetermined period and the amount distributed to each recipient. The screen includes a distribution history display column 15a, a target year / month display column 15b, a previous month button 15c, and a next month button 15d.

The distribution history display column 15a is a display column for displaying the distribution history for each restaurant. The target year / month display column 15b is a display column for displaying the target year / month of allocation. The previous month button 15c is a button for displaying the distribution history of the previous month of the target year and month. The next month button 15d is a button for displaying the distribution history of the month following the target year and month.

The store terminal 3 transmits the distribution target year / month (for example, the current month) to the server 1. The server 1 is based on the distribution target date transmitted from the store terminal 3, the name of each recipient, the amount acquired when the recipient is a waiter, the amount allocated to each recipient, and the recipient. The distribution history including the working hours when the distributor is a waiter or a cook is acquired from the distributed person DB 172, the distribution history DB 173, and the work management DB 176.

The server 1 transmits the acquired distribution history to the store terminal 3. The store terminal 3 receives the distribution history transmitted from the server 1 and displays it in the distribution history display field 15a. When the store terminal 3 receives the touch operation of the previous month button 15c, the store terminal 3 acquires the distribution history of the previous month of the target year and month from the server 1. When the store terminal 3 receives the touch operation of the button 15d of the next month, the store terminal 3 acquires the distribution history of the month following the target year and month from the server 1. Since the process of acquiring the distribution history is the same as the process described above, the description thereof will be omitted.

According to the present embodiment, it is possible to distribute the amount of chips paid by the customer consumed at the restaurant to the waiter to a plurality of recipients related to the restaurant.

According to this embodiment, it is possible to realize a chip distribution system that ensures transparency by automatically distributing the amount of chips based on the chip distribution rules set for each restaurant.

According to the present embodiment, it is possible to pay an arbitrary tip amount to a waiter who has served the customer at a restaurant according to the satisfaction of the customer.

According to the present embodiment, it is possible to enhance the ability to attract customers by issuing to the customer an incentive set according to the amount of chips paid by the customer to the waiter.

According to the present embodiment, it is possible to ensure fairness by allocating the amount of chips acquired by the waiter to other recipients other than the waiter.

(Embodiment 2)
In the second embodiment, an incentive set according to the tip amount according to the tip input timing and a distribution ratio to be distributed to a plurality of recipients (owner, waiter, and cook) related to the restaurant. And the form of automatically displaying the amount in synchronization with the amount. The description of the contents overlapping with the first embodiment will be omitted.

The customer terminal 2 transmits the restaurant ID to the server 1. The server 1 acquires the conditions of the incentive of the restaurant and the distribution ratio to be distributed to each recipient from the restaurant DB 171 based on the restaurant ID transmitted from the customer terminal 2. The server 1 transmits the acquired incentive conditions and the distribution ratio to the customer terminal 2. The customer terminal 2 receives the incentive conditions and the distribution ratio transmitted from the server 1.

The customer terminal 2 accepts the selection of the waiter who serves the customer at the restaurant, and accepts the input of the tip amount to be paid to the selected waiter. In this case, the customer terminal 2 specifies the incentive according to the amount of the input chip based on the incentive condition. The customer terminal 2 calculates the distribution amount to be distributed to a plurality of recipients based on the distribution ratio. The customer terminal 2 simultaneously displays the input chip amount, the specified incentive, the distribution ratio and amount to be distributed to each recipient, on the screen.

In the present embodiment, the customer terminal 2 has described an example in which the conditions and distribution ratio of the incentive for the restaurant are acquired in advance from the server 1, but the present invention is not limited to this. For example, each time the customer terminal 2 accepts the input of the chip amount, the customer terminal 2 may communicate with the server 1 to obtain the incentive conditions and the distribution ratio in synchronization.

According to the above processing, the incentive to be issued, the allocation ratio and amount to be distributed to each recipient are automatically displayed according to the input timing of the chip amount, so that the customer can select the appropriate chip amount according to the satisfaction level. It can be adjusted and paid to the waiter.

FIG. 18 is a flowchart showing a processing procedure for displaying the incentive and the distribution ratio according to the input timing of the chip amount. The control unit 21 of the customer terminal 2 transmits the restaurant ID to the server 1 by the communication unit 23 (step S241). The control unit 11 of the server 1 receives the restaurant ID transmitted from the customer terminal 2 by the communication unit 13 (step S141).

The control unit 11 acquires the conditions of the incentive of the restaurant and the distribution ratio to be distributed to each recipient based on the received restaurant ID (step S142). Specifically, the control unit 11 acquires the chip allocation rule and the incentive conditions from the restaurant DB 171 of the large-capacity storage unit 17 based on the restaurant ID. The control unit 11 extracts the distribution ratio of the chip amount to each recipient (owner, waiter, and cook) from the acquired chip distribution rule.

The control unit 11 transmits the acquired incentive conditions and the distribution ratio to the customer terminal 2 by the communication unit 13 (step S143). The control unit 21 of the customer terminal 2 receives the incentive conditions and the distribution ratio transmitted from the server 1 by the communication unit 23 (step S242). The incentive conditions and the distribution ratio may be stored in the storage unit 22 of the customer terminal 2 in advance. The control unit 21 accepts the customer's selection of the waiter via the input unit 24 (step S243). The control unit 21 accepts the input of the tip amount to be paid to the selected waiter via the input unit 24 (step S244).

The control unit 21 specifies the incentive according to the amount of the input chip, as in the first embodiment, based on the incentive condition (step S245). The control unit 21 calculates the distribution amount to be distributed to a plurality of recipients based on the distribution ratio (step S246). The control unit 21 simultaneously displays the incentive, the distribution ratio and the amount, and the input chip amount via the display unit 25 (step S247), and the control unit 21 returns to the process of step S244.

FIG. 19 is an explanatory diagram showing an example of a reception screen for inputting the amount of the chip according to the second embodiment. The contents overlapping with FIG. 14 are designated by the same reference numerals and the description thereof will be omitted. The screen further includes a schedule incentive display column 12d and a distribution ratio display column 12e. The scheduled incentive display field 12d is a display field for displaying an incentive set according to the amount of the input chip. The distribution ratio display column 12e is a display column for displaying the distribution ratio and the amount to be distributed to each recipient.

The customer terminal 2 synchronously acquires from the server 1 the conditions of the incentive of the restaurant and the distribution ratio to be distributed to each recipient based on the restaurant ID. When the customer terminal 2 receives the tip amount input in the amount input field 12b, the customer terminal 2 specifies an incentive set according to the input chip amount based on the acquired incentive conditions. .. The customer terminal 2 displays the specified incentive (planned acquisition) in the scheduled incentive display column 12d.

For example, the condition of the incentive is "a meal coupon for 200% of the tip amount". As shown in the figure, when the tip amount of 500 yen is input, the meal coupon for "1000 yen" is specified and displayed. When the tip amount of 1000 yen is input, the meal coupon for "2000 yen" is specified and displayed. That is, the incentive set according to the input chip amount is automatically displayed in the scheduled incentive display field 12d.

The customer terminal 2 creates a chart showing the distribution ratio and the amount based on the acquired distribution ratio. The customer terminal 2 displays the created chart in the distribution ratio display column 12e. As shown in the figure, the distribution ratio and amount to be distributed to a plurality of recipients including the owner of the restaurant, the waiter, and the cook are displayed in a pie chart format. The distribution ratio and the expression format of the amount are not limited to pie charts, but may be texts, tables, or other statistical graphs.

According to this embodiment, the incentive set according to the tip amount and the distribution ratio and amount to be distributed to a plurality of recipients related to the restaurant are automatically displayed according to the input timing of the chip amount. Is possible.

According to the present embodiment, it is possible to stimulate the customer's willingness to pay the tip by displaying the incentive to be issued according to the amount of the tip input by the customer.

According to this embodiment, by issuing an incentive to a customer, it is possible to increase the repeater rate (revisit rate) of the customer.

(Embodiment 3)
The third embodiment relates to a mode in which evaluation information according to the total amount of chips within a predetermined period or the amount allocated to each recipient is output for each restaurant. The description of the contents overlapping with the first and second embodiments will be omitted. The server 1 can evaluate each restaurant according to the total amount of chips within a predetermined period, or can evaluate according to the amount allocated to each recipient of the restaurant. The evaluation is, for example, ranking or word-of-mouth. An example of the ranking evaluation method will be described below.

When ranking the restaurants, the server 1 acquires the total amount of chips within a predetermined period (for example, the previous month, the current month, the next month, etc.) from the distribution history DB 173 for each restaurant. The server 1 ranks the total amount of chips of each restaurant acquired, and outputs the ranking result to the customer terminal 2 or the store terminal 3.

When ranking the recipients, the server 1 acquires the allocation amount to each recipient within a predetermined period from the allocation history DB 173 based on the restaurant ID. The server 1 ranks the acquired allocation amount to each recipient and outputs the ranking result to the customer terminal 2 or the store terminal 3.

FIG. 20 is an explanatory diagram showing an example of a display screen of ranking results for restaurants. FIG. 20 is a screen for displaying the result of ranking based on the total amount of chips of each restaurant within a predetermined period (for example, one month or the like). The screen includes a ranking display column 16a, a thumbnail image display column 16b, a restaurant information display column 16c, a chip star mark 16d, a word-of-mouth star mark 16e, and a word-of-mouth link 16f.

The ranking display column 16a is a display column for displaying the ranking obtained by ranking based on the total amount of chips. The thumbnail image display field 16b is a display field for displaying a thumbnail image of a restaurant. The restaurant information display column 16c is a display column for displaying information about the restaurant. The chip star mark 16d is a display column for displaying a star mark evaluated according to the total amount of chips. The word-of-mouth star mark 16e is a display column for displaying the star mark evaluated from the word-of-mouth. The word-of-mouth link 16f is a link for transitioning to word-of-mouth. The word-of-mouth may be a part of this system or an external system.

The server 1 acquires the total amount of chips within a predetermined period of each restaurant from the distribution history DB 173. The server 1 ranks the total amount of acquired chips. The server 1 acquires the restaurant name, the type of dish, and the thumbnail image of the restaurant from the restaurant DB 171 based on the restaurant ID of each restaurant. The server 1 transmits the ranking result including each restaurant name, dish type, thumbnail image, total chip amount and ranking to the customer terminal 2 or the store terminal 3.

For example, when the customer terminal 2 receives the ranking result transmitted from the server 1, the customer terminal 2 displays the received ranking result on the screen. Specifically, the customer terminal 2 displays the ranking included in the ranking result in the ranking display column 16a, and displays the thumbnail image of the restaurant in the thumbnail image display column 16b. The customer terminal 2 displays the restaurant name and the type of food included in the ranking result in the restaurant information display column 16c.

The customer terminal 2 acquires a star mark and points corresponding to the total amount of chips included in the ranking result based on a predetermined rule. The predetermined rule is, for example, to determine the score based on the amount of chips and to determine the number of star marks based on the score. Specifically, for example, the predetermined rule is, "If the total tip amount is 50,000 yen or more, give 5 points, and if the total tip amount is 49,000 to 50,000, give 4.9 points. "..." and "If the score is 5, five black star marks are displayed, and if the score is a value from 4.5 to 5, four black star marks and one. A meteor-shaped star mark is displayed, and it may be "..." or the like. The customer terminal 2 displays the acquired star mark and the score on the chip star mark 16d.

Regarding the ranking of restaurants, relative evaluation, which is an evaluation method based on the normal distribution of statistics, may be used. For example, the server 1 calculates a deviation value for the amount of chips in a predetermined period of a plurality of restaurants to be evaluated for each type (genre) of the restaurant, and the calculated deviation value is used as a relative evaluation value. It is transmitted to the customer terminal 2. The customer terminal 2 may perform ranking based on the relative evaluation value transmitted from the server 1 for each type of restaurant.

The customer terminal 2 acquires, for example, a star mark and a score corresponding to the word-of-mouth of the restaurant and the number of word-of-mouth from a word-of-mouth system linked with the outside. The customer terminal 2 displays the star mark and the score corresponding to the acquired word-of-mouth on the word-of-mouth star mark 16e. The customer terminal 2 displays the number of acquired reviews on the word-of-mouth link 16f. When the customer terminal 2 accepts the touch operation of the word-of-mouth link 16f, the customer terminal 2 transitions to a screen or a web page displaying the word-of-mouth of the corresponding restaurant.

FIG. 21 is an explanatory diagram showing an example of a display screen of ranking results for the recipient. FIG. 21 is a screen for displaying the result of ranking based on the amount of allocation to each recipient within a predetermined period. The screen includes a title display field 17a, a distribution person ranking display field 17b, a photo display field 17c, a distribution person information display field 17d, and a distribution star mark 17e.

The title display column 17a is a display column for displaying the restaurant name which is the title. The distributed person ranking display column 17b is a display column for displaying the ranking in which ranking is performed based on the distribution amount to each distributed person. The photo display field 17c is a display field for displaying a photo of the recipient. The distributed person information display field 17d is a display field for displaying information about the distributed person. The distribution star mark 17e is a display column for displaying the star mark evaluated according to the distribution amount.

The server 1 acquires the restaurant name from the restaurant DB 171 based on the restaurant ID. Based on the restaurant ID, the server 1 acquires the distribution amount of the restaurant to each recipient from the distribution history DB 173. The server 1 ranks the acquired allocation amount. The server 1 acquires the name, photograph, and occupation of the distributed person from the distributed person DB 172 based on each distributed person ID. The server 1 transmits a ranking result including a restaurant name, a name of each recipient, a photograph, a job type, an allocation amount, and a ranking to the customer terminal 2 or the store terminal 3.

For example, when the customer terminal 2 receives the ranking result transmitted from the server 1, the customer terminal 2 displays the received ranking result on the screen. Specifically, the customer terminal 2 displays the restaurant name included in the ranking result in the title display column 17a, and displays the ranking in the distribution recipient ranking display column 17b. The customer terminal 2 displays the photograph of the person to be distributed included in the ranking result in the photo display field 17c, and displays the name and occupation in the person information display field 17d.

The customer terminal 2 acquires the star mark and the score corresponding to the distribution amount included in the ranking result based on the predetermined rule. The customer terminal 2 displays the acquired star mark and points on the distribution star mark 17e. Since the process of displaying the star mark is the same as that in FIG. 20, the description thereof will be omitted.

According to the present embodiment, it is possible to output evaluation information according to the total amount of chips within a predetermined period or the amount allocated to each recipient of the restaurant for each restaurant.

(Embodiment 4)
The fourth embodiment relates to a mode in which the amount of chips paid to a delivery person who delivers food at a restaurant is distributed to a plurality of recipients related to the restaurant. The description of the contents overlapping with the first to third embodiments will be omitted.

When the customer receives the food of the restaurant from the delivery person, the customer terminal 2 of the customer reads a code (for example, a two-dimensional code or a barcode) describing the employee ID of the delivery person, and is based on the read code. Identify the delivery person. The selection of the delivery person may be accepted from the delivery person list screen. The customer terminal 2 accepts the input of the tip amount to be paid to the delivery person selected by the customer. The customer terminal 2 transmits the received deliveryman's employee ID, the amount of chips paid to the deliveryman, the restaurant ID, and the customer ID to the server 1.

The server 1 receives the employee ID of the delivery person, the tip amount, the restaurant ID, and the customer ID transmitted from the customer terminal 2. The server 1 allocates a payment ID and stores the customer ID, the restaurant ID, the employee ID of the delivery person, the amount of the chip, and the payment date and time as one record in the payment history DB 174. The server 1 specifies an incentive set according to the amount of the received chip. Since the process of specifying the incentive is the same as that of the first embodiment, the description thereof will be omitted. The server 1 transmits the specified incentive to the customer terminal 2. The customer terminal 2 receives and displays the incentive transmitted from the server 1.

In addition, the amount of chips acquired within a predetermined period (for example, one month) can be distributed to a plurality of recipients related to the restaurant. The recipient in the present embodiment is the owner of the restaurant, the delivery person who delivers the food of the restaurant, or the cook who cooks the food. Specifically, the server 1 acquires the chip distribution rule of the restaurant from the restaurant DB 171 based on the restaurant ID. The tip allocation rule is, for example, "Owner: 55% of the total tip amount, Delivery person: 25% of the tip acquisition amount, Cook: 15% of the total tip amount, working hours weighted average, Transaction fee: 5 of the total tip amount. % ".

The server 1 aggregates the total amount of chips within a predetermined period from the payment history DB 174 based on the payment date and time of the chips. The server 1 calculates the transaction fee related to the chip distribution based on the acquired chip distribution rule. For example, if the transaction fee is "5% of the total tip amount", a transaction fee of 5,000 yen will be collected for the total tip amount of 10,000 yen. The server 1 subtracts the calculated transaction fee from the total amount of chips collected.

The server 1 calculates the allocation amount to each recipient based on the allocation ratio specified in the chip allocation rule and the total amount after deducting the transaction fee. Since the calculation process of the allocation amount is the same as that of the first embodiment, the description thereof will be omitted. The server 1 stores the chip allocation history in the allocation history DB 173. The server 1 transmits the total amount of chips within a predetermined period and the amount allocated to each recipient to the store terminal 3 of each restaurant. The store terminal 3 receives and displays the total amount of chips transmitted from the server 1 within a predetermined period and the amount distributed to each recipient.

FIG. 22 is a flowchart showing a processing procedure for specifying an incentive according to the payment of the chip of the fourth embodiment. The contents overlapping with FIG. 10 are designated by the same reference numerals and the description thereof will be omitted. The control unit 21 of the customer terminal 2 reads a code describing the employee ID of the delivery person, and identifies the delivery person based on the read code. (Step S251). The control unit 21 accepts the input of the tip amount paid by the customer to the delivery person by the input unit 24 (step S252).

The control unit 21 transmits the tip payment information including the employee ID of the specified delivery person, the amount of the chip paid to the delivery person, the restaurant ID and the customer ID to the server 1 via the communication unit 23 ((). Step S253). The control unit 11 of the server 1 receives the chip payment information transmitted from the customer terminal 2 by the communication unit 13 (step S151). After that, the control unit 11 executes the process of step S102.

Since the processing procedure for allocating the amount of chips to the recipients is the same as the allocation processing of FIG. 12 of the first embodiment, the description thereof will be omitted.

FIG. 23 is an explanatory diagram showing an example of a display screen of ranking results for the restaurant of the fourth embodiment. The contents overlapping with FIG. 20 are designated by the same reference numerals and the description thereof will be omitted. The chip star mark 16d is a display column for displaying a star mark evaluated according to the total amount of chips acquired in the restaurant. Further, FIG. 23 further includes 16 g of the home delivery chip star mark. The home delivery chip star mark 16g is a display column for displaying a star mark evaluated according to the total amount of chips paid to the delivery person who delivered (takes out) the food of the restaurant.

When the customer pays the deliveryman the amount of the tip, the server 1 allocates a payment ID to the customer ID, the restaurant ID, the deliveryman's employee ID, and the tip paid by the customer to the deliveryman. The amount and the payment date and time are stored in the payment history DB 174 as one record. Then, when the screen is displayed, the server 1 stores the total amount of chips paid to the delivery person within a predetermined period (for example, one month) for each restaurant based on the payment date and time of the chips. It is totaled from the payment history DB 174 of 17. The server 1 acquires the total amount of chips for home delivery as the total amount of chips for home delivery.

Similar to the process of FIG. 20, the server 1 acquires the total amount of chips acquired in the store of each restaurant, and ranks the total amount of chips in the acquired store. The server 1 acquires the restaurant name, the type of dish, and the thumbnail image of the restaurant from the restaurant DB 171 based on the restaurant ID of each restaurant. The server 1 transmits a ranking result including each restaurant name, a dish type, a thumbnail image, a total amount of chips in the store, a total amount of chips for home delivery, and a ranking to the customer terminal 2 or the store terminal 3.

In this embodiment, an example in which ranking is performed based on the total amount of chips in the store has been described, but the present invention is not limited to this. For example, the total amount of chips delivered to home, or the total amount of chips in the store and the total amount of chips delivered to home may be ranked.

For example, when the customer terminal 2 receives the ranking result transmitted from the server 1, the customer terminal 2 displays the received ranking result on the screen. Specifically, the customer terminal 2 displays the ranking included in the ranking result in the ranking display column 16a, and displays the thumbnail image of the restaurant in the thumbnail image display column 16b. The customer terminal 2 displays the restaurant name and the type of food included in the ranking result in the restaurant information display column 16c.

Based on the predetermined rule, the customer terminal 2 acquires the star mark and the score corresponding to the total amount of chips in the store and the total amount of chips for home delivery included in the ranking result, respectively, in the same manner as in the process of FIG. The customer terminal 2 displays the star mark and the score corresponding to the acquired total amount of chips in the store on the chip star mark 16d. The customer terminal 2 displays a star mark and points corresponding to the total amount of the acquired home delivery chips on the home delivery chip star mark 16g.

According to the present embodiment, it is possible to distribute the amount of chips paid to the delivery person who delivers the food of the restaurant to a plurality of recipients related to the restaurant.

According to this embodiment, it is possible to realize a chip distribution system in a restaurant that provides a home delivery service.

(Embodiment 5)
The fifth embodiment relates to a mode in which the amount of chips paid is distributed to a waiter who is a payee and a waiter who works on the same day other than the waiter. The description of the contents overlapping with the first to fourth embodiments will be omitted.

Multiple waiters at a restaurant may serve customers at the same time. Alternatively, a plurality of waiters, including the main waiter and another waiter who supports or assists the main waiter, may serve the customer. The customer selects a waiter (first waiter) to be paid for the tip from a plurality of waiters at the restaurant, and pays the tip amount to the selected first waiter. The amount of chips paid by the customer is distributed to the first waiter based on a predetermined tip allocation rule, and is also distributed to other waiters (second waiter) who work on the day.

For example, the tip allocation rule for allocation to waiters is "Distribution amount to the first waiter (payee): 20% of own chip acquisition amount, total allocation amount to the second waiter (working on the day): 1st An example of "5% of the waiter's tip acquisition amount" will be described. When the waiter A, the waiter B, and the waiter C are working at the restaurant on the same day, for example, the customer pays the first waiter (waiter A) a tip amount of 1000 yen. Based on the above-mentioned tip allocation rule, the tip allocation amount to the first waiter (waiter A) is 200 yen (1000 x 20%), and a plurality of second waiters (waiter B and waiter) who work on the same day are used. The total amount allocated to person C) is 50 yen (1000 x 5%).

Then, the allocation amount to each of the second waiters is calculated based on the total allocation amount to the plurality of second waiters who work on the day. For example, the total amount of distribution may be equally divided according to the number of second waiters. That is, the total allocation amount is divided by the number of second waiters, and the allocation amount to each second waiter is calculated. As the above-mentioned example, 25 yen is allocated to each of the second waiter B and the waiter C who work on the day for the total allocation amount of 50 yen.

Since the distribution processing to the owner and the cook is the same as that in the first embodiment, the description thereof will be omitted.

FIG. 24 is a flowchart showing a processing procedure for calculating the allocation amount of the waiter. The waiter includes the first waiter who is the target person for whom the customer paid the tip amount, and the second waiter who works on the same day other than the first waiter. FIG. 24 is a flowchart showing a processing procedure for calculating the allocation amount of each of the first waiter and the second waiter.

The control unit 11 of the server 1 acquires the chip distribution rule of the restaurant from the restaurant DB 171 of the large-capacity storage unit 17 based on the restaurant ID (step S161). The control unit 11 acquires a plurality of first waiters working at the restaurant from the recipient DB 172 based on the restaurant ID (step S162). The control unit 11 acquires one first waiter from the acquired plurality of first waiters (step S163). The control unit 11 is the amount of the tip paid by the customer to the first waiter within a predetermined period (for example, one month) based on the restaurant ID and the acquired employee ID of the first waiter. Is aggregated from the payment history DB 174 (step S164).

The control unit 11 calculates the allocation amount to the first waiter based on the acquired chip allocation rule (step S165), and totals the allocation to a plurality of second waiters who work on the same day other than the first waiter. The amount is calculated (step S166). For example, "Distribution amount to the first waiter: 20% of the tip acquisition amount of oneself, total allocation amount to the second waiter: 5% of the tip acquisition amount of the first waiter" is described in the tip allocation rule. In this case, the control unit 11 determines the amount of 200 yen allocated to the first waiter and the total amount of 50 yen allocated to the second waiter (plural) with respect to the tip acquisition amount of 1000 yen of the first waiter. calculate.

The control unit 11 acquires a plurality of second waiters who work on the same day from the work management DB 176 of the large-capacity storage unit 17 based on the work day of the first waiter (step S167). The control unit 11 calculates the acquired allocation amount to each second waiter according to the calculated total allocation amount of the second waiter (step S168). For example, the control unit 11 divides the total allocation amount by the number of second waiters working on the day to calculate the allocation amount to each second waiter. The calculation process of the allocation amount to each second waiter is not limited to equal division according to the number of people. For example, when the allocation ratio is set based on the working hours, the allocation amount may be calculated according to the working hours of each second waiter. The control unit 11 determines whether or not the first waiter is the last among the plurality of first waiters (step S169). When the control unit 11 determines that the first waiter is not the last (NO in step S169), the control unit 11 returns to the process of step S163 and acquires the next first waiter.

When the control unit 11 determines that the first waiter is the last (YES in step S169), the control unit 11 stores the calculated allocation amounts of the first waiter and the second waiter in the allocation history DB 173 (step S170). .. Specifically, the control unit 11 calculates the total amount of the allocation amount allocated as the first waiter and the allocation amount allocated as the second waiter for each waiter. The control unit 11 stores the calculated total amount as the distribution amount of each waiter in the distribution amount column of the distribution history DB 173.

According to the present embodiment, it is possible to improve fairness by including the first waiter to whom the payee is to be paid and the second waiter who works on the same day other than the first waiter. ..

<Modification 1>
The process of paying the tip amount to each of the first waiter and the second waiter selected by the customer according to the satisfaction level will be described.

The customer selects the first waiter with the highest satisfaction from a plurality of waiters at the restaurant, and pays the tip amount to the selected first waiter. The customer selects the next most satisfied second waiter from a plurality of waiters at the restaurant and pays the tip amount to the selected second waiter. The amount of tip to be paid to the first waiter or the second waiter is not limited and may be any amount. For example, the customer may pay a tip amount of 1000 yen to the first waiter and a tip amount of 500 yen to the second waiter. Alternatively, the customer may pay the same tip amount to each of the first waiter and the second waiter.

The number of waiters who can pay tips is not limited, and even if the customer pays the tip amount to, for example, the third waiter according to the degree of satisfaction, in addition to the first waiter and the second waiter. good.

The server 1 acquires the amount of chips paid by the customer to the first waiter and the second waiter and stores them in the payment history DB 174. The server 1 distributes the acquired chip amount to a plurality of recipients (owner, waiter, and cook) related to the restaurant based on the chip distribution rule determined for each restaurant. Since the allocation process is the same as that of the first embodiment, the description thereof will be omitted.

According to this variant, the customer can pay a plurality of waiters the amount of any tip depending on their satisfaction.

(Embodiment 6)
The sixth embodiment relates to a form in which an incentive acquired by a customer is transferred to another person. The description of the contents overlapping with the first to fifth embodiments will be omitted.

FIG. 25 is a block diagram showing a configuration example of the server 1 of the sixth embodiment. The contents overlapping with FIG. 2 are designated by the same reference numerals and the description thereof will be omitted. The transfer history DB 177 is stored in the large-capacity storage unit 17. The transfer history DB 177 stores the transfer history of the incentive.

FIG. 26 is an explanatory diagram showing an example of the record layout of the transfer history DB 177. The transfer history DB 177 includes a transfer ID column, a transferor ID column, a transferee ID column, a target incentive ID column, a transfer amount column, and a transfer date / time column. The transfer ID column stores the ID of the history data uniquely specified in order to identify the history data of each transfer.

The transferor ID column stores the customer ID of the transferor who transferred the incentive. The transferee ID column stores the customer ID of the transferee (transferee) who has transferred the incentive. The target incentive ID column stores the incentive ID for specifying the incentive to be transferred. The transfer amount column remembers the amount of incentives transferred. The transfer date / time column stores information on the date and time when the incentive was transferred.

The customer gets an incentive according to the amount of tip paid to the waiter. Some of the incentives earned within the expiry date can be transferred to another person (eg, a friend or colleague). When a part of the incentive owned by the transferor (for example, 50% of the amount) is transferred, the server 1 extends the expiration date of the incentive for a predetermined period. The predetermined period is, for example, 2 weeks, 1 month or 3 months. The server 1 updates the amount of the incentive extended for a predetermined period and outputs it to the transferor's customer terminal 2. Further, the server 1 issues the incentive transferred from the transferor to the transferee (transferee), and transmits the issued incentive to the customer terminal 2 of the transferee.

For example, if the incentive is a coupon and 50% (1000 yen) of the 2000 yen coupon owned by customer A (transferor) is transferred to customer B (transferee), the server 1 will be customer A. Perform the transfer process according to the transfer instruction of (transferor). The server 1 renews the 2000 yen coupon to the 1000 yen coupon for the customer A (transferor), and extends the expiration date of the incentive for a predetermined period. The predetermined period is, for example, two months. The server 1 outputs the coupon ticket extended for a predetermined period to the customer terminal 2 of the customer A (transferor).

Server 1 issues a new coupon of 1000 yen to customer B (transferee). In this case, the expiration date of the coupon issued to the customer B (transferee) may be set in the same manner as the expiration date of the coupon after the transfer of the customer A (transferor). Alternatively, the expiration date of the coupon issued to the customer B (transferee) may be set longer than the expiration date of the coupon after the transfer of the customer A (transferor). For example, the expiration date of the coupon issued to the customer B (transferee) is set to be one month longer than the expiration date of the coupon after the transfer of the customer A (transferor).

FIG. 27 is a flowchart showing a processing procedure when transferring the incentive. The control unit 11 of the server 1 acquires information regarding the transfer of the incentive from the customer terminal 2 of the transferor by the communication unit 13 (step S181). The transfer information includes the transferor's customer ID, the transferee's customer ID, the incentive ID and the amount of the transfer. The control unit 11 acquires the expiration date (expiration date), usage status, and issue date and time of the incentive from the incentive history DB 175 of the large-capacity storage unit 17 based on the acquired incentive ID (step S182).

The control unit 11 determines whether or not the used state of the acquired incentive is unused (step S183). When the control unit 11 determines that the used state has been used (NO in step S183), the control unit 11 transmits an error message including the fact that the transfer is not possible to the customer terminal 2 of the transferor by the communication unit 13 (step S191). When the control unit 11 determines that the used state is unused (YES in step S183), the control unit 11 determines whether or not the incentive is within the expiration date based on the expiration date of the incentive (step S184).

If the transferor uses a part of the incentive amount, it may be determined whether or not the transfer is possible based on the balance of the incentive. For example, when the control unit 11 determines that the balance of the incentive is less than a predetermined amount (for example, 300 yen or 1000 yen), the control unit 11 executes the process of step S191 (error message transmission process). When the control unit 11 determines that the incentive balance is equal to or greater than a predetermined amount, the control unit 11 executes the process of step S184 (expiration date determination process).

When the control unit 11 determines that the incentive is not within the expiration date (NO in step S184), the control unit 11 transitions to the process of step S191. When the control unit 11 determines that the incentive is within the expiration date (YES in step S184), the control unit 11 acquires an extension period (for example, one month, etc.) of the predetermined expiration date stored in the storage unit 12. S185).

The control unit 11 updates the incentive acquisition history of the transferor (step S186). Specifically, the control unit 11 calculates the expiration date of the incentive after the transfer by adding a predetermined extension period to the expiration date of the incentive before the transfer. The control unit 11 updates the incentive history DB 175 of the large-capacity storage unit 17 by associating the calculated expiration date of the incentive after transfer and the amount of the incentive after transfer with the incentive ID.

The control unit 11 stores the transferee's incentive acquisition history in the incentive history DB 175 of the large-capacity storage unit 17 (step S187). Specifically, the control unit 11 allocates an incentive ID and records the incentive acquisition history including the type and content of the incentive, the restaurant ID that issued the incentive, the date and time of issuance, the expiration date, and the usage status as one record. Store in DB175. The expiration date of the incentive issued to the transferee may be set in the same manner as the expiration date of the incentive after the transfer of the transferor.

The control unit 11 stores the transfer history in the transfer history DB 177 of the large-capacity storage unit 17 (step S188). Specifically, the control unit 11 allocates a transfer ID and stores the transferor's customer ID, the transferee's customer ID, the incentive ID to be transferred, the transfer amount, and the transfer date and time as one record in the transfer history DB 177. do. The control unit 11 transmits the incentive after the transfer to the transferor's customer terminal 2 via the communication unit 13 (step S189). The control unit 11 transmits the incentive issued to the transferee to the transferee's customer terminal 2 via the communication unit 13 (step S190), and ends the process.

According to this embodiment, the customer can transfer the incentive obtained in response to the payment of the tip to another person.

According to the present embodiment, it is possible to extend the expiration date of the incentive by transferring the incentive whose expiration date is approaching.

According to the present embodiment, the transferee who has received the incentive can realize the pursuit of customers by using the incentive at a restaurant.

The embodiments disclosed this time should be considered to be exemplary in all respects and not restrictive. The scope of the present invention is indicated by the scope of claims, not the above-mentioned meaning, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

1 Information processing device (server)
11 Control unit 12 Storage unit 13 Communication unit 14 Input unit 15 Display unit 16 Reading unit 17 Large-capacity storage unit 171 Restaurant DB
172 Recipient DB
173 Allocation history DB
174 Payment history DB
175 Incentive history DB
176 Work management DB
177 Transfer History DB
1a Portable storage medium 1b Semiconductor memory 1P control program 2 Information processing terminal (customer terminal)
21 Control unit 22 Storage unit 23 Communication unit 24 Input unit 25 Display unit 26 Imaging unit 2P control program 3 Information processing terminal (store terminal)
31 Control unit 32 Storage unit 33 Communication unit 34 Input unit 35 Display unit 3P control program

Claims (11)

Get information about waiters serving customers at restaurants,
Obtain the amount of tip paid to the waiter by the customer who consumed at the restaurant.
Based on the tip allocation rule set for each restaurant, the amount of the acquired chips is distributed to a plurality of recipients related to the restaurant.
The distribution history of the amount of the chip is stored in the storage unit, and
Register the conditions of incentives for chips for each restaurant,
When the amount of the tip is acquired, the incentive according to the condition of the incentive is specified, and the incentive is specified.
Output the specified incentive to the customer's terminal
A program that causes a computer to perform processing. If the customer transfers a part of the incentive within the expiration date, the expiration date of the incentive is extended by a predetermined period.
The program according to claim 1 , wherein a process of outputting an incentive extended for a predetermined period to the customer's terminal is executed. Calculate the transaction fee related to the distribution of the chips according to the prescribed standard,
After deducting the calculated transaction fee from the total tip amount within the specified period for each restaurant,
In accordance with the tip allocation rule, a predetermined percentage of the tip amount after deducting the transaction fee is given to a plurality of recipients including the owner of the restaurant, the waiter who serves the customer, and the cook who cooks the food. The program according to claim 1 or 2 , wherein the process of allocating in is executed. The program according to any one of claims 1 to 3 , which executes a process of outputting the payment history of the chip and the acquisition history of the incentive corresponding to the payment of the chip to the customer's terminal. Calculate the total amount of chips within the specified period and the amount distributed to each recipient for each restaurant.
The program according to any one of claims 1 to 4 , wherein the calculated total amount of chips and the amount allocated to each recipient are output to the terminal of the corresponding restaurant. The program according to any one of claims 1 to 5 , which executes a process of outputting evaluation information according to the total amount of chips within a predetermined period or the amount allocated to each recipient for each restaurant. Ranking is performed for each restaurant based on the total amount of chips within the specified period or the amount allocated to each recipient.
The program according to claim 6 , wherein the process of outputting the ranking result as evaluation information is executed. Obtain the total tip amount within the specified period for each restaurant,
Multiple chips distributed according to the chip allocation rules set for each restaurant from the total chip amount after deducting the transaction fee for chip distribution calculated according to a predetermined standard from the total chip amount. Obtain the amount allocated to the distributor and
Have the computer execute a process to display the total amount of the acquired chips and the amount allocated to the plurality of recipients including the owner of the restaurant, the waiter serving the customer, and the cook who cooks the food . program. Get information about waiters serving customers at restaurants,
Obtain the amount of tip paid to the waiter by the customer who consumed at the restaurant.
Based on the tip allocation rule set for each restaurant, the amount of the acquired chips is distributed to a plurality of recipients related to the restaurant.
The distribution history of the amount of the chip is stored in the storage unit, and
Register the conditions of incentives for chips for each restaurant,
When the amount of the tip is acquired, the incentive according to the condition of the incentive is specified, and the incentive is specified.
Output the specified incentive to the customer's terminal
An information processing method characterized by having a computer execute processing. The first acquisition department that acquires information about the waiters who serve customers at restaurants,
A second acquisition unit that acquires the amount of chips paid by the customer who consumed at the restaurant to the waiter, and
A distribution unit that distributes the acquired amount of chips to a plurality of recipients related to the restaurant based on the chip distribution rules established for each restaurant.
A storage unit that stores the distribution history of the chip amount in the storage unit ,
A registration department that registers incentive conditions for chips for each restaurant,
A specific part that specifies an incentive according to the conditions of the incentive when the amount of the tip is acquired, and
With an output unit that outputs the specified incentive to the customer's terminal
An information processing device characterized by being equipped with. Get information about waiters serving customers at restaurants,
Obtain the amount of tip paid to the waiter by the customer who consumed at the restaurant.
Calculate the transaction fee related to the distribution of the chips according to the prescribed standard,
After deducting the calculated transaction fee from the total tip amount within the specified period for each restaurant,
Tipping after deducting the transaction fee to multiple recipients, including the owner of the restaurant, the waiter serving the customer, and the cook cooking the food, in accordance with the tip allocation rules set for each restaurant. Allocate the amount of
The distribution history of the amount of the chip is stored in the storage unit.
A program that causes a computer to perform processing.

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