JP7054011B2 - Information processing system, information processing device, information processing method, program - Google Patents

Description

The present invention relates to an information processing system, an information processing device, an information processing method, and a program.

There are many similar document retrieval systems that output documents similar to the given document as input. Unlike a search system in which a searcher inputs a keyword by himself / herself, it can be used even when the searcher cannot think of an appropriate keyword, so that it is easy to use even for users who are not familiar with the mechanism of the search system.

As an example of such a search system, Patent Document 1 discloses a mechanism for searching a document having unexpectedness and diversity in addition to similarity to a document designated by a user.

JP-A-2015-197722

In companies, data such as document files related to business is created every day, and a huge amount of data is stored and managed, but many of these document files contain confidential information, and they are given reference authority.

Even in the document search system described above, document files for which the searcher does not have reference authority are usually not included in the search target. However, in recent years, various companies have expanded into all fields and are often working together to promote business, so even if you do not have reference authority, it is a document file that is related to your own business. Not a few. Therefore, there is a demand for a mechanism that allows a searcher to efficiently search for similar documents desired by searching for documents that do not have reference authority.

Therefore, an object of the present invention is to provide a mechanism for efficiently referencing a document for which a searcher does not have reference authority.

The information processing system of the present invention has a document receiving means for receiving a document to be a query from a searcher, a document searching means for searching for a document similar to a document received by the document receiving means, and a search result by the document searching means. The notification means further comprises notifying that the document exists when the searcher searches for a document for which the searcher does not have the reference authority. It is characterized by.

According to the present invention, the searcher can efficiently refer to a document to which the searcher does not have the reference authority.

It is a system configuration diagram which shows an example of the system configuration of the information processing system in embodiment of this invention. It is a figure which shows an example of the hardware composition of the information processing apparatus applicable to the client PC 100 of the information processing system, the document retrieval apparatus 110, the DB server 120, and the mail server 130 in embodiment of this invention. It is a flowchart which shows an example of the document search process of the information processing system in embodiment of this invention. It is a figure which shows an example of the document upload screen displayed on the client PC 100 in embodiment of this invention. It is a figure which shows an example of the search result screen of the similar document displayed on the client PC 100 in embodiment of this invention. It is a figure which shows the search result of the similar document displayed on the client PC 100, and an example of the screen of the employee information in embodiment of this invention. It is a figure which shows an example of the mail which notifies the person who has the authority to refer to a document that the user has searched for a similar document in the embodiment of the present invention. It is a figure which shows an example of the employee table in the employee data storage part 124 of the DB server 120 in embodiment of this invention. It is a figure which shows an example of the document table in the document data storage part 123 of the DB server 120 in embodiment of this invention. It is a figure which shows an example of the document file table in the document data storage part 123 of the DB server 120 in embodiment of this invention. It is a figure which shows an example of the mail history table in the mail management part 131 of the mail server 130 in embodiment of this invention. It is a figure which shows an example of the functional structure of the information processing system in the embodiment of the invention in the embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The embodiment described below is an example of a specific embodiment of the present invention, and is one of the specific embodiments of the configuration described in the claims.

FIG. 1 is a system configuration diagram showing an example of a system configuration of an information processing system according to an embodiment of the present invention.

In the information processing system according to the embodiment of the present invention, the client PC 100, the document retrieval device 110, the DB server 120, and the mail server 130 are connected to each other so as to be able to communicate with each other via a network.

FIG. 12 is a functional configuration diagram of the information processing system according to the embodiment of the present invention. The client PC 100 includes a display unit 101. The display unit 101 displays information indicating a document searched by the document search device 110 and information relating to an employee of the relevant department having reference authority. Specifically, the screens shown in FIGS. 4 to 7 are displayed.

The document search device 110 includes a document search unit 111, an employee search unit 112, a chat system cooperation unit 113, and a mail server cooperation unit 114.

The document search unit 111 searches for similar documents based on the query document received from the client PC 100. The employee search unit 112 searches for employees in the relevant department who have the authority to refer to similar documents. The chat system cooperation unit 113 cooperates with a chat system (not shown). The mail server cooperation unit 114 cooperates with the mail server 130.

The DB server 120 includes a data management unit 121, a data transmission / reception unit 122, a document data storage unit 123, and an employee data storage unit 124.

The data management unit 121 manages the data of the document data storage unit 210 and the employee data storage unit 211. The data transmission / reception unit 122 transmits / receives data to / from the document retrieval device 110. The document data storage unit 123 stores information (information regarding document data to be searched) shown in the data table of FIGS. 9 and 10. The employee data storage unit 124 stores information (information about employees) shown in the data table of FIG.

The mail server 130 includes a mail management unit 131 and a mail transmission / reception unit 132.

The mail management unit 131 manages the mail sent / received by the mail transmission / reception unit 132. The mail transmission / reception unit 132 transmits / receives mail.

Next, the explanation of FIG. 2 will be started.

FIG. 2 is a block diagram showing an example of a hardware configuration of an information processing device applicable as a client PC 100, a document retrieval device 110, a DB server 120, and a mail server 130.

As shown in FIG. 2, the information processing apparatus includes a CPU (Central Processing Unit) 201, a ROM (Read Only Memory) 202, a RAM (Random Access Memory) 203, a storage device 204, and an input controller 205 via a system bus 200. A voice controller 206, a video controller 207, a memory controller 208, and a communication I / F controller 209 are connected.

The CPU 201 comprehensively controls each device and controller connected to the system bus 200.

The ROM 202 or the external memory 213 is a control program executed by the CPU 201 such as a BIOS (Basic Input / Output System) or an OS (Operating System), a computer-readable program for realizing the information processing method, and various necessary programs. Holds data (including data table).

The RAM 203 functions as a main memory, a work area, and the like of the CPU 201. The CPU 201 realizes various operations by loading a program or the like necessary for executing the process from the ROM 202 or the external memory 213 into the RAM 203 and executing the loaded program.

The input controller 205 controls an input from an input device such as a keyboard 210 or a pointing device such as a mouse (not shown). When the input device is a touch panel, the user can give various instructions by pressing (touching with a finger or the like) the icon, the cursor, or the button displayed on the touch panel.

Further, the touch panel may be a touch panel such as a multi-touch screen that can detect a position touched by a plurality of fingers.

The video controller 207 controls the display on an external output device such as the display 212. The display shall include the display of a notebook computer integrated with the main body. The external output device is not limited to the display, and may be, for example, a projector. Further, as for the device capable of accepting the above-mentioned touch operation, an input device is also provided.

The video controller 207 can control a video memory (VRAM) for display control, can use a part of the RAM 203 as a video memory area, or can separately provide a dedicated video memory. It is possible.

The memory controller 208 controls access to the external memory 213. The external memory is connected to a boot program, various applications, font data, user files, edit files, an external storage device (hard disk) for storing various data, a flexible disk (FD), or a PCMCIA card slot via an adapter. Compact Flash (registered trademark) memory etc. can be used.

The communication I / F controller 209 connects to and communicates with an external device via a network, and executes communication control processing on the network. For example, communication using TCP / IP, telephone lines such as ISDN, and communication using 4G lines and 5G lines of mobile phones are possible.

The CPU 201 enables display on the display 212 by, for example, executing an outline font expansion (rasterization) process in the display information area in the RAM 203. Further, the CPU 201 enables a user instruction with a mouse cursor or the like (not shown) on the display 212.

Next, the document retrieval process according to the embodiment of the present invention will be described with reference to the flowchart of FIG.

FIG. 3 is a flowchart showing the contents of processing executed by the information processing system of the present invention.

In step S301, the client PC 100 acquires the document uploaded to the chat system by the searcher as a document to be a query. FIG. 4 shows an example of a chat system screen displayed on the client PC 100. The searcher can upload the query document to the chat system by dragging and dropping it on the screen shown in FIG. 400. In this embodiment, a document is dragged and dropped onto the screen of a system (application) that exchanges in a chat format as shown in FIG. 4, and the document is acquired as a query. The method of acquiring the document is not limited to this, and any method may be used.

In step S302, the document retrieval device 110 searches for a document similar to the document acquired by the client PC 100 in step S301 from the document stored in the document data storage unit 123 of the DB server 120.

In step S303, the DB server 120 returns the result of the search process in step S302 to the document retrieval device 110. As a search result, if a similar document can be searched, the searched similar document is returned, and if the search cannot be performed, it is returned that the similar document did not exist. As shown in the document table 900 of FIG. 9, the document data storage unit 123 stores a document as data including items such as a document ID 901, a document name 902, and a reference authority 903.

As a method of searching for similar documents, for example, there is a method of extracting a keyword from a document specified as a query and searching for a document containing the keyword, but the method is not limited to this and any method can be used. good.

In step S304, the document retrieval device 110 determines whether or not a similar document exists in the document data storage unit 123 of the DB server 120 based on the result returned from the DB server 120 in step S303.

If it is determined in step S304 that a similar document does not exist in the DB server 120 (step S304; Yes), the process proceeds to step S305.

If it is determined in step S304 that a similar document exists in the DB server 120 (step S304; No), the process proceeds to step S306.

In step S305, the display unit of the client PC 100 displays that a similar document does not exist, and the process ends. A screen like the one shown in FIG. 502 is displayed on the display unit 101 of the client PC 100.

In step S306, it is determined whether the searcher has the right to refer to the searched similar document. Specifically, it is determined whether or not the searcher has the reference authority based on the reference authority of the searched similar document (reference authority 903 of the document table 900 in FIG. 9). For example, when a document with the document ID "AAA00001" is searched for as a similar document, "PPP division, general manager" is set as the reference authority for the document. In this case, if the searcher is the "general manager of the PPP division" (that is, "Taro Yamada"), it is determined that he / she has the reference authority.

In step S306, when it is determined that the reference authority of the similar document is available (step S306; Yes), the process proceeds to step S307. In step S306, it is determined that the reference authority of the similar document is not available (step S306; No). Goes to step S308.

In step S307, the searched similar document is displayed on the client PC 100, and the process is terminated. The display unit 401 of the client PC 100 displays a screen as shown in FIG. 5, 500.

In step S308, the document search device 110 identifies the department having the reference authority for the similar document from the reference authority associated with the searched similar document. For example, for the document with the document ID "AAA000002", "PPP Division, 1st Development Department" is set as the reference authority, so "PPP Division, 1st Development Department" is set as the department having the reference authority. Be identified.

In step S309, the DB server 120 acquires the employee information belonging to the relevant department having the reference authority specified in step S308 by referring to the employee table 800 of the employee data storage unit 124 in the DB server 120. Then, the DB server 120 returns the acquired employee information to the document retrieval device 110.

In step S310, the document retrieval device 110 acquires the employee information returned from the DB server 120.

In step S311, the document search device 110 requests the mail server 130 for the history of mail transmission / reception between the employee of the relevant department and the searcher based on the employee information of the relevant department acquired in step S310.

In step S312, the mail server 130 refers to the mail history table 1100 in the mail management unit 131 based on the request from the document search device 110 in step S311, and sends and receives mail between the employee of the corresponding department and the searcher. The history is acquired and returned to the document retrieval device 110.

In step S313, the document search device 110 analyzes the history of mail transmission / reception between the employee of the relevant department and the searcher received from the mail server 130.

As the content of the analysis process, for example, by identifying the employees who have recently exchanged e-mails with the searcher and the employees who frequently exchange e-mails, the searcher can contact relatively who among the employees in the relevant department. Analyze whether it is easy to take.

In step S314, the document retrieval device 110 determines from the analysis result of step S313 whether or not there is an employee with whom the searcher can easily communicate.

Employees with whom searchers can easily communicate can be identified by using criteria such as employees who exchanged emails within 3 days and employees who exchanged 5 or more emails in the last week. .. Further, by referring to the base information in the employee table of FIG. 8, an employee who is in the same base as the searcher may be specified as an employee who can communicate more easily.

If it is determined in step S314 that there is an employee who can easily communicate with the employee (step S314; Yes), the process proceeds to step S315.

If it is determined that it does not exist (step S314: NO), the process proceeds to step S317.

In step S315, the client PC 100 displays on the display unit the information related to the employee who is easy to communicate with, which is specified in step S314. For example, a screen as shown in 600 in FIG. 6 is displayed. The information related to the employee is displayed as shown in FIG. 6601. Information related to employees includes the employee's name, affiliation, job title, extension number, e-mail address, and the like. Although not shown in FIG. 6, the base of the employee may be displayed on the display unit.

In step S316, the mail server 130 sends an e-mail as shown in 700 of FIG. 7 to the communicable employee identified in step S314. As shown in 700 of FIG. 7, the e-mail to the employee contains information related to the searcher and information related to the document that the searcher wants to refer to.

As the information related to the searcher, the name, job title, extension number, and e-mail address are displayed as shown in FIG. 701. The searcher's base may be displayed in the information related to the searcher.

At this time, if the employee who received the e-mail notifying the searcher information is a person who can give the searcher the reference authority for the document that the searcher wants to refer to, the link to the reference authority setting screen for the email. The specifications may be such that the searcher can be given reference authority by the received mail, such as giving information.

In step S317, the client PC 100 displays the employee information belonging to the relevant department on the display unit. On the display unit 101 of the client PC 100, for example, as shown in 602, 603 of FIG. 6, a list of employees belonging to the relevant department is displayed in a list format together with the affiliation of the employees. As shown in FIG. 6 603, the job title, name, e-mail address, and extension number of the employee are displayed in the list of employees.

Although not shown in 603 of FIG. 6, an employee code, a base, or the like may be displayed in the list of employees in the display unit.

In step S318, the mail server 130 sends an email as shown in 700 in FIG. 7 to the employees of the department specified in step S308. As shown in 700 of FIG. 7, the e-mail to the employee contains information related to the searcher and information related to the document that the searcher wants to refer to.

The name, job title, extension number, and e-mail address are displayed as information related to the searcher. The searcher's base may be displayed in the information related to the searcher.

At this time, if the employee who received the e-mail notifying the searcher information is a person who can give the searcher the reference authority for the document that the searcher wants to refer to, the link to the reference authority setting screen for the email. The specifications may be such that the searcher can be given reference authority by the received mail, such as giving information.

FIG. 4 is an example of a chat system screen displayed on the display unit of the client PC 100 in step S301. The communication between the searcher and the document search BOT, which is a chat account on the chat system, is displayed on the display unit 101 of the client PC 100 as shown in FIG. When the searcher calls the document search BOT, the document search BOT reacts and requests the searcher to upload a file for searching for similar documents in the flow as shown in 401 of FIG. The searcher uploads the file by dragging and dropping in response to a request from the chat system.

Next, the description of FIG. 5 will be started. Reference numerals 500 and 502 in FIG. 5 are examples of screens for notifying the result of document retrieval performed by the document retrieval device based on the file uploaded by the searcher, and are examples of screens displayed on the display unit 101 of the client PC 100. Is.

If a similar document is searched and the searcher has the right to refer to the searched similar document, the information related to the searched similar document (information that identifies the document such as a file name) is in the form of 501. Notify the searcher with.

If a similar document is not searched (if not found), it is notified that the similar document was not found, as shown by 503 in FIG.

Next, the description of FIG. 6 will be started.

600 and 602 of FIG. 6 are examples of screens for notifying the result of document retrieval performed by the document retrieval device based on the file uploaded by the searcher, and are examples of screens displayed on the display unit 101 of the client PC 100. Is.

If the searcher does not have the authority to refer to similar documents and there is an employee in the relevant department of the document that the searcher can easily communicate with, the employee information is displayed in the form of 601. Employee information includes the employee's name, affiliation, job title, extension number, email address, and the like. Although not shown in FIG. 6, the base of the employee may be displayed on the display unit.

If the searcher does not have the authority to refer to similar documents and there is no employee in the relevant department of the document that the searcher can easily communicate with, the information of the employees belonging to the relevant department is displayed in the form of 603.
As shown in 603 of FIG. 6, in the list of employees, the job title, name, e-mail address, and extension number of the employee are displayed.

Although not shown in 603 of FIG. 6, an employee code, a base, or the like may be displayed in the list of employees in the display unit.

If there is an employee who can easily communicate, propose an individual in the relevant department, and if there is no employee who can easily communicate, guide the relevant department and propose multiple people in the relevant department to the searcher.

In addition to the patterns shown in FIGS. 5 and 6, a total of 4 documents are searched when the searcher searches for similar documents, and 2 of them have the authority to refer to the documents and other documents. It is assumed that there is no document reference authority for the two cases. Regarding such a pattern, the information indicating the searched document is notified for the two cases having the reference authority, and the information indicating the searched document is notified for the two cases having the reference authority, and 601 and FIG. 6 in FIG. 6 for the two cases without the reference authority. Information that identifies a person or department with reference authority, such as 603, is also displayed. By displaying in this way, the searcher can know that the document exists in addition to the similar document having the reference authority, and can smoothly contact the person or the department having the reference authority.

FIG. 7 is a diagram showing an example of an e-mail notifying a person who has the reference authority of the document that the searcher has searched for a similar document but has hit a document without the reference authority.

When a similar document for which the searcher does not have reference authority is searched, an email is sent from the email transmission / reception unit 132 of the mail server 130 to the relevant department. The email contains the name of the searched document and searcher information such as the affiliation and name of the person who searched for similar documents.

By being notified of this e-mail, employees in the relevant department can know in advance that inquiries about the document will come in the near future. As a result, it becomes possible to consider in advance whether or not the searcher may be granted the reference authority of this document in case the searcher requests the grant of the reference authority of the document. Since it is possible to consider in advance, the searcher can shorten the time until the reference authority is granted.

FIG. 8 is a diagram showing an example of an employee table in the employee data storage unit 124 of the DB server 120.

The employee table 800 is used when the DB server 120 refers to employee information belonging to the relevant department having reference authority. Specifically, it is used in S309 of FIG. 3 in the steps of the flowchart. It is also referred to when a searcher searches for a similar document but finds a document that does not have reference authority, and notifies the person who has reference authority of the document to that effect. Specifically, it is used in S316, S318, etc. of FIG. 3 in the steps of the flowchart.

The employee table 800 is a data table in which employee information is registered, and is composed of items such as an employee code 801, a department 802, a job title 803, an employee name 804, an e-mail address 805, an extension number 806, and a base 807. This employee information is also used to notify the searcher of the employee information. By displaying the base 807, it is best for the searcher to contact the relevant department, such as requesting the grant of reference authority by face-to-face if it is the same base, or requesting the reference authority by telephone if it is a distant base. It helps to think about.

FIG. 9 is a diagram showing an example of a document table in the document data storage unit 123 of the DB server 120. The document table 900 includes a document ID 901, a document name 902, and a reference authority 903.
The document table 900 is data referred to when the document search device 110 searches from the document data storage unit 123 of the DB server 120. Specifically, it is used in S303 of the flowchart of FIG.

Further, the reference authority 903 of the document table 900 in FIG. 9 is used to determine whether the searcher has the reference authority of the searched similar document. Specifically, it is used in S306 of the flowchart of FIG.

FIG. 10 is a diagram showing an example of a document file table in the document data storage unit 123 of the DB server 120. The document file table 1000 includes a document ID 1001 and a file 1002. The document file table 1000 is a table for storing data of a document file to be searched for similar documents. The document ID 1001 stores a unique value for identifying each record in the document file table 1000. File 1002 is a column for storing data of a document file to be searched for similar documents. The file data is saved in the state of being decoded in Base64data.

FIG. 11 is a diagram showing an example of a mail history table in the mail management unit 131 of the mail server 130. The mail history table 1100 includes an ID 1101 for identifying a mail, a From 1102 indicating a sender of the mail, a To 1103 indicating a destination, and a Datetime 1104 indicating a transmission date and time.

The mail history table 1100 is referred to when the document search device analyzes whether or not an employee in the relevant department of a similar document has an employee with whom the searcher can easily communicate. Specifically, it is used in S313 of the flowchart of FIG.

As described above, the present invention is characterized in that it searches for a similar document, and if it does not have the authority to refer to the searched similar document, it introduces a person who can refer to the similar document to the searcher. .. As a result, the searcher can know the person who has the reference authority even for the document which does not have the reference authority. In particular, it is possible to smoothly browse the document by identifying and introducing a person who has easy communication from those who have reference authority from the history of sending and receiving e-mails in the past.

In this embodiment, an example of searching for a document similar to the document acquired as a query has been described. However, the present invention is not limited to the system for searching for similar documents, and searches for related documents. It can also be applied to systems and the like.

Although the embodiments of the present invention have been described above, the present invention can be implemented as, for example, a system, an apparatus, a method, a program, a recording medium, or the like. Specifically, it may be applied to a system composed of a plurality of devices, or may be applied to a device composed of one device.

Further, the program in the present invention is a program in which a computer can execute the processing method of the flowchart shown in FIG. 3, and the storage medium of the present invention stores a program in which the computer can execute the processing method in FIG. The program in the present invention may be a program for each processing method of each device of FIG.

As described above, a recording medium recording a program that realizes the functions of the above-described embodiment is supplied to the system or device, and the computer (or CPU or MPU) of the system or device stores the program in the recording medium. Needless to say, the object of the present invention can be achieved by reading and executing.

In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium on which the program is recorded constitutes the present invention.

Recording media for supplying programs include, for example, flexible disks, hard disks, optical disks, magneto-optical disks, CD-ROMs, CD-Rs, DVD-ROMs, magnetic tapes, non-volatile memory cards, ROMs, EEPROMs, and silicon. A disk or the like can be used.

Further, by executing the program read by the computer, not only the function of the above-described embodiment is realized, but also the OS (operating system) or the like running on the computer is actually realized based on the instruction of the program. Needless to say, there are cases where a part or all of the processing is performed and the processing realizes the functions of the above-described embodiment.

Further, after the program read from the recording medium is written in the memory provided in the function expansion board inserted in the computer or the function expansion unit connected to the computer, the function expansion board is based on the instruction of the program code. It goes without saying that there are cases where the CPU or the like provided in the function expansion unit performs a part or all of the actual processing, and the processing realizes the functions of the above-described embodiment.

Further, the present invention may be applied to a system composed of a plurality of devices or a device composed of one device. It goes without saying that the present invention can also be applied when it is achieved by supplying a program to a system or an apparatus. In this case, by reading the recording medium containing the program for achieving the present invention into the system or device, the system or device can enjoy the effect of the present invention.

Further, by downloading and reading a program for achieving the present invention from a server, database, or the like on the network by a communication program, the system or device can enjoy the effect of the present invention. It should be noted that the present invention also includes all the configurations in which each of the above-described embodiments and modifications thereof are combined.

100 client PC
101 Display unit 110 Document search device 111 Document search unit 112 Employee search unit 113 Chat system cooperation unit 114 Mail server cooperation unit 120 DB server 121 Data management unit 122 Data transmission / reception unit 123 Document data storage unit 124 Employee data storage unit 130 Mail server 131 Mail management unit 132 Mail transmission / reception unit

Claims (11)

Document reception means for accepting documents from searchers,
A document search means for searching for a document similar to a document received by the document receiving means, and a document search means.
A notification means for notifying the search result by the document search means, and
Equipped with
Further, when a document for which the searcher does not have the reference authority is searched by the document search means, the notification means is a user who has the reference authority for the document and is added to the communication history with the searcher. An information processing system characterized in that information relating to a user specified based on the information is notified. The information processing system according to claim 1, wherein the user specified based on the communication history with the searcher is a user whose frequency of sending and receiving e-mails with the searcher meets a predetermined criterion. The notification means is characterized in that when a user whose frequency of sending and receiving e-mails with the searcher meets a predetermined criterion cannot be identified, information relating to a user who has the authority to refer to the document is notified in a list format. The information processing system according to claim 2 . Document reception means for accepting documents from searchers,
A document search means for searching for a document similar to a document received by the document receiving means, and a document search means.
A notification means for notifying the search result by the document search means, and
Equipped with
Further, when the document search means searches for a document for which the searcher does not have the reference authority, the notification means is a user who has the reference authority for the document and is located at the same base as the searcher. An information processing system characterized by notifying information about a user. The fourth aspect of claim 4 is characterized in that, when the notification means cannot identify a user who is in the same base as the searcher, the notification means notifies information relating to a user who has the authority to refer to the document in a list format. Information processing system. The notification means is characterized in that the information related to the document searched by the document search means and the information related to the searcher are notified to a user having reference authority of the searched document. The information processing system according to any one of 5 to 5 . When the document search means searches for a document for which the searcher does not have reference authority, the notification means obtains the information related to the searched document and the information related to the searcher into the searched document. The information processing system according to any one of claims 1 to 6 , wherein the information processing system is notified to a user having the reference authority of the above. The notification means according to any one of claims 1 to 7, wherein when the document search means searches for a document for which the searcher has reference authority, the notification means notifies the document. Information processing system . The document reception means of the information processing system accepts documents from searchers, and the document reception step,
A document search step in which the document search means of the information processing system searches for a document similar to the document received by the document reception step, and a document search step.
The notification means of the information processing system includes a notification step for notifying the search result of the document search step, and a notification step.
Have,
Further, when a document for which the searcher does not have the reference authority is searched by the document search step, the notification step is a user who has the reference authority for the document and is added to the communication history with the searcher. An information processing method characterized in that information relating to a user specified based on the information is notified. The document reception means of the information processing system accepts documents from searchers, and the document reception step,
A document search step in which the document search means of the information processing system searches for a document similar to the document received by the document reception step, and a document search step.
The notification means of the information processing system includes a notification step for notifying the search result of the document search step, and a notification step.
Have,
Further, when the searcher searches for a document for which the searcher does not have the reference authority, the notification step is a user who has the reference authority for the document and is in the same base as the searcher. An information processing method characterized by notifying information about a user . A program for making a computer function as each means of the information processing system according to any one of claims 1 to 8.

Images