JP6978570B1 - Setting device, setting method and setting program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To appropriately set a period for a store to perform work for providing a transaction target to a user. SOLUTION: The setting device according to the present application relates to store information about a store that accepts an order for a transaction target via a predetermined platform, and a user who places an order for the transaction target to the store via the predetermined platform. An acquisition unit that acquires user information, and a setting unit that sets a work period for the store to perform work for providing a transaction target to a user based on the store information and user information acquired by the acquisition unit. It is characterized by having and. [Selection diagram] Fig. 1

Description

The present invention relates to a setting device, a setting method and a setting program.

Conventionally, a technique for providing a service related to a pre-order to a store by a user before visiting the store has been known. As an example of such a technique, it is possible to start a meal until the user reaches the meal place and can start the meal in response to the case where the user takes out the food cooked in the store to any meal place and eats it. Techniques for presenting time have been proposed.

Japanese Patent No. 6325753

However, with the above-mentioned conventional technique, it is not always possible to appropriately set the period for the store to perform the work for providing the transaction target to the user.

For example, in the above-mentioned conventional technique, a configuration is described in which a store sets a guideline time from receiving an order until it becomes possible to serve food, and uses the time to present a meal startable time to the user. However, it is not always the case that the store appropriately sets the period for performing the work for providing the transaction target to the user.

The present application has been made in view of the above, and provides a setting device, a setting method, and a setting program capable of appropriately setting a period for a store to perform work for providing a transaction target to a user. The purpose.

The setting device according to the present application includes store information about a store that accepts an order to be traded via a predetermined platform, and user information about a user who places an order to be traded to the store via the predetermined platform. The acquisition unit that acquires the transaction, and the setting unit that sets the work period for the store to perform the work for providing the transaction target to the user based on the store information and the user information acquired by the acquisition unit. It is characterized by having.

According to one aspect of the embodiment, there is an effect that the period for the store to perform the work for providing the transaction target to the user can be appropriately set.

FIG. 1 is a diagram showing an example of a setting process according to an embodiment. FIG. 2 is a diagram showing an example of a screen of a user terminal according to an embodiment. FIG. 3 is a diagram showing a configuration example of a payment server according to an embodiment. FIG. 4 is a diagram showing an example of an account database according to an embodiment. FIG. 5 is a diagram showing an example of a business operator information database according to an embodiment. FIG. 6 is a diagram showing an example of a user information database according to an embodiment. FIG. 7 is a flowchart showing an example of the procedure of the setting process and the calculation process according to the embodiment. FIG. 8 is a hardware configuration diagram showing an example of a computer that realizes the function of a payment server.

Hereinafter, a setting device, a setting method, and a mode for implementing the setting program (hereinafter referred to as “the embodiment”) according to the present application will be described in detail with reference to the drawings. Note that this embodiment does not limit the setting device, setting method, and setting program according to the present application. Further, in each of the following embodiments, the same parts are designated by the same reference numerals, and duplicate explanations are omitted.

[1. Embodiment]
The setting process realized by the setting apparatus and the like of this embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of a setting process according to an embodiment. In addition, in FIG. 1, it is assumed that the setting process and the like according to the embodiment are realized by the settlement server 10, which is an example of the setting device according to the present embodiment.

As shown in FIG. 1, the setting processing system 1 according to the embodiment includes a payment server 10, a user terminal 100, and a business operator terminal 200. The payment server 10, the user terminal 100, and the business terminal 200 are connected to each other via a network N (see, for example, FIG. 3) so as to be able to communicate with each other by wire or wirelessly. The network N is, for example, a WAN (Wide Area Network) such as the Internet. The setting processing system 1 shown in FIG. 1 may include a plurality of payment servers 10, a plurality of user terminals 100, and a plurality of business terminal 200s.

The payment server 10 shown in FIG. 1 is an information processing device that executes a setting process according to an embodiment, and is realized by a server device, a cloud system, or the like. For example, the payment server 10 provides an electronic payment service related to electronic payment using the user terminal 100. For example, the payment server 10 manages the accounts of the provider (business operator) of the transaction target and the user to which the transaction target is provided, and transfers electronic money between the accounts according to the payment request from the user. By doing so, various payments are realized. The electronic money may be, for example, points or currencies independently used by various companies, or may be money provided by the state such as Japanese yen or dollars that can be electronically traded. good.

In addition, the payment server 10 provides a pre-order service for restaurants. For example, the payment server 10 provides a pre-order service in an application (mini application) started in an application for electronic payment using the user terminal 100 (hereinafter, may be simply referred to as a "payment application"). Hereinafter, an application that provides a pre-order service may be simply referred to as a "pre-order application".

For example, the payment server 10 manages a payment management unit that manages an electronic payment service (in other words, controls processing related to the electronic payment service) and a pre-order service (in other words, controls processing related to the pre-order service). It has an order management department. Then, the settlement management unit and the order management unit each use a common key (for example, an order number for identifying an order from the user via the pre-order service), and the contents of the order from the user (for example, a transaction). Specify the target and payment amount) and execute the processing related to each service.

The user terminal 100 shown in FIG. 1 is an information processing device used by a user. The user terminal 100 is realized by, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. Further, the user terminal 100 displays the information distributed by the payment server 10 by a web browser or an application. In the example shown in FIG. 1, a case where the user terminal 100 is a smartphone is shown.

The business terminal 200 shown in FIG. 1 is an information processing device used by a business that provides a transaction target to a user. The business terminal 200 is realized by, for example, a smartphone, a tablet terminal, a notebook PC, a desktop PC, a mobile phone, a PDA, or the like. Further, the business terminal 200 displays the information distributed by the payment server 10 by a web browser or an application. In the example shown in FIG. 1, a case where the business terminal 200 is a smartphone is shown.

When the user terminal 100 and the business terminal 200 receive the control information for realizing the predetermined information processing from the payment server 10, the user terminal 100 and the business terminal 200 realize the information processing according to the control information. Here, the control information is, for example, a script language such as JavaScript (registered trademark), a style sheet language such as CSS (Cascading Style Sheets), a programming language such as Java (registered trademark), and a mark such as HTML (HyperText Markup Language). It is described in an up language or the like. The predetermined application itself distributed from the payment server 10 may be regarded as control information.

[1-1. About payment using user terminal 100]
Here, an example of payment (electronic payment) using the user terminal 100 will be described prior to the setting process executed by the payment server 10. In the following description, the user U1 uses a two-dimensional code (QR code (registered trademark)) arranged in the store A and indicates the store identification information that identifies the store A. An example of performing payment using the person terminal 100 will be described, but the embodiment is not limited to this. The example of payment described below can be applied even when an arbitrary user makes a payment at an arbitrary store using an arbitrary user terminal 100. Further, the store identification information may be not only a QR code (registered trademark) but also a barcode, a predetermined mark, a number, or the like.

For example, when the user U1 uses or purchases a payment target (transaction target) such as various products or services at the store A, the user U1 uses a payment application pre-installed on the user terminal 100. to start. Then, the user U1 photographs the store identification information installed in the store A via the payment application. In such a case, the user terminal 100 displays a screen for inputting the price to be settled, and accepts the input of the settlement amount from the user U1 or the clerk of the store A. Then, the user terminal 100 pays for the user identification information for identifying the user U1 and the store identification information (or the information indicated by the store identification information, that is, the information indicating the store A (for example, the store ID)). The payment information indicating the amount of money is transmitted to the payment server 10.

In such a case, the payment server 10 transfers the electronic money of the amount indicated by the payment amount from the account of the user U1 indicated by the user identification information to the account of the store A indicated by the store identification information. Then, the payment server 10 transmits a notification to the user terminal 100 that the payment has been completed. In such a case, the user terminal 100 notifies that the payment has been made by electronic money by outputting a screen indicating that the payment has been completed and a predetermined voice.

The payment using the user terminal 100 is not limited to the above-mentioned processing. For example, the payment using the user terminal 100 may be made using the store terminal installed in the store A. For example, the user terminal 100 displays user identification information for identifying the user U1 on the screen. In such a case, the store terminal installed in the store A reads the user identification information displayed on the user terminal 100, and the user identification information (or the information indicated by the user identification information, that is, the user U1). Information (for example, user ID) indicating the above, the payment amount, and the payment information indicating the information identifying the store A are transmitted to the payment server 10. In such a case, the payment server 10 transfers the electronic money of the amount indicated by the payment amount from the account of the user U1 indicated by the user identification information to the account of the store A, and the store terminal or the user of the store A. The terminal 100 may be notified that the payment has been made by outputting a screen indicating that the payment has been completed or a predetermined voice.

Further, the payment using the user terminal 100 is not only a process of transferring the electronic money from the account charged with the electronic money in advance by the user U1 to the account of the store A, but also, for example, the credit registered in advance by the user U1. Payment using a card may be used. In such a case, for example, the user terminal 100 may transfer the electronic money of the payment amount to the account of the store A and charge the payment amount to the credit card management company of the user U1. ..

[1-2. About pre-ordering using user terminal 100]
Further, with reference to FIG. 2, an example of a screen displayed on the user terminal 100 when performing a pre-order process using the pre-order service provided by the payment server 10 prior to the setting process executed by the payment server 10. explain. FIG. 2 is a diagram showing an example of a screen of a user terminal according to an embodiment.

In the following description, the user terminal 100 activates a pre-order application installed in advance in response to an operation from the user U1, and setstles the order contents to the store A, which is a member store of the pre-order service. It is assumed that the message has been sent to 10. For example, the user terminal 100 displays an order screen for ordering a product (food and drink) provided by the store A via the pre-order service. Then, the user terminal 100 transmits to the settlement server 10 the order contents indicating the product for which the order operation performed by the user U1 is performed on the order screen.

As shown in FIG. 2, after transmitting the order content to the payment server 10, the user terminal 100 displays a screen C1 indicating that the order content has been transmitted. For example, the user terminal 100 displays a screen C1 including information indicating an amount corresponding to an order content (amount of payment to a store A). When a predetermined time has elapsed or when a predetermined operation is performed by the user U1, the user terminal 100 shifts the screen C1 to the screen C2.

The user terminal 100 displays a screen C2 including information indicating a time when the ordered product can be received. For example, the user terminal 100 displays on the screen C2 a time based on a period set by the store A as a period from receiving an order via the pre-order service to providing the product. Here, the payment server 10 transmits the order contents to the store terminal installed in the store A. Then, when the store A receives an order, the store terminal transmits a notification indicating that the order is received to the payment server 10 in response to an operation from the store clerk of the store A. In this case, the user terminal 100 receives information indicating that the order has been received from the store A from the payment server 10, and shifts the screen C2 to the screen C3.

The user terminal 100 displays a screen C3 including information indicating that the order has been placed in the store A and the store A is performing the work for providing the product. Here, when the work is completed in the store A and the product can be provided to the user U1, the store terminal setstles the notification that the product can be provided in response to the operation from the clerk of the store A. Send to server 10. Then, the user terminal 100 receives the information indicating that the product can be provided and the authentication information for receiving the product (for example, the receiving number assigned by the payment server 10) from the payment server 10 and screens the screen. Transition C3 to screen C4.

The user terminal 100 displays a screen C4 including information received from the payment server 10. As a result, the user U1 can come to the store A and receive the product by presenting the receiving number to the clerk of the store A. Then, when the user U1 receives the product from the store A, the user terminal 100 transmits a notification to the effect that the product has been received to the payment server 10 in response to the operation from the user U1.

Even if the user terminal 100 displays a screen for inputting the evaluation information of the store A, accepts the input of the evaluation information (review) of the store A, and sends the input evaluation information to the payment server 10. good. For example, the user terminal 100 accepts input of an evaluation value of a store (for example, an evaluation value in five stages from "1 (very bad)" to "5 (very good)"). Further, the user terminal 100 accepts the input of the user U1's comment regarding the receipt of the product. Further, the user terminal 100 activates the image pickup unit of its own device in response to the operation of the user U1 and transmits the evaluation information including the image of the captured product to the payment server 10.

[1-3. About the outline of the embodiment]
Here, as a technique for providing a service related to pre-ordering to a store by a user before coming to the store, a meal is provided in response to a case where a user takes out a meal cooked in the store to an arbitrary dining place and eats it. A technique has been proposed that presents a meal startable time until a place is reached and a meal can be started. However, in such a technique, there is described a configuration in which a store sets a guideline time from receiving an order until it becomes possible to serve food, and presents a user with a meal startable time using the time. However, it is not always the case that the store appropriately sets the period for performing the work for providing the transaction target to the user.

Further, in the above-mentioned conventional technique, only a configuration is described in which control is performed so that the store information of the store having a short meal start time is preferentially presented to the user, and the store is appropriately evaluated. Not necessarily.

Therefore, the payment server 10 executes the setting process according to the embodiment. Hereinafter, the information processing executed by the payment server 10 will be described with reference to FIG. In the following description, an example will be shown in which the user terminal 100 is used by the user U1 and the business terminal 200 is used by the business operator M1 who manages the store A. Further, in the following description, the user terminal 100 may be equated with the user U1, and the business terminal 200 may be equated with the business M1 and the store A. That is, in the following, the user U1 can be read as the user terminal 100, the business operator M1 and the store A can be read as the business operator terminal 200.

Further, in the following description, the store A (that is, a member store of the electronic payment service) that accepts payment from the user using the electronic payment service provided by the payment server 10 is a member store of the pre-order service. Goods (food and drink) shall be provided to the user through the pre-order service. For example, the business operator M1 registers product information regarding a transaction target product (for example, a take-out product) provided to the user by using the electronic payment service in the payment server 10, and the user sends the product information via the pre-order service. Accepts orders and provides products to users who come to the store afterwards.

Further, in the following description, the payment server 10 includes product information including a product name, a price, an explanatory text, a product image, options that can be given to the product (product size, toppings, etc.), a period for selling the product, and the like. Registration shall be accepted from the business operator of the member store of the pre-order service, and managed in association with the store information (for example, store ID, store name, location, business hours, etc.).

First, the payment server 10 acquires store information regarding store A (step S1). For example, the payment server 10 acquires the location of the store A. Further, the payment server 10 completes the work (cooking, etc.) for providing the product after the store A receives the order for the product from the user via the pre-order service, and the product can be provided to the user. This is the time until the product is provided to the user who placed an order with the store A through the pre-order service, which is the time set as the information provided by the store A to the user on the pre-order service. Acquire the set time, which is a guideline time until the product is completed. Further, the payment server 10 acquires history information indicating the time from when the store A actually receives an order via the pre-order service until the work for providing the product is completed. To give a specific example, in the above-mentioned pre-order processing, the payment server 10 receives an order from a store clerk of a store A to a store terminal (business terminal 200, etc.), and then a product. Acquires history information indicating the average value of the time until the operation of transmitting the notification to the payment server 10 that the product can be provided is performed.

Subsequently, the payment server 10 calculates the creditworthiness of the store A regarding the provision of the product via the pre-order service based on the acquired store information (step S2). For example, the payment server 10 calculates the creditworthiness based on the degree of coincidence between the time indicated by the history information (in other words, the transaction record in the pre-order service) and the set time. To give a specific example, the payment server 10 calculates the credit rating lower as the deviation between the time indicated by the history information and the set time increases, and calculates the credit rating higher as the deviation is smaller.

The settlement server 10 may calculate the creditworthiness based on the success or failure of the receipt of the transaction target and the transaction record such as the evaluation (review) posted by the user.

Here, in the example of FIG. 1, it is assumed that the credit rating of the store A calculated by the payment server 10 is equal to or less than a predetermined threshold value. In this case, the payment server 10 makes a proposal to the store A regarding the correction of the set time (step S3). For example, the payment server 10 provides the business operator terminal 200 with proposal information that proposes to correct the set time based on the time indicated by the history information. In the example of FIG. 1, it is assumed that the business operator M1 consents to the correction of the set time. In this case, the payment server 10 receives a notification from the business operator terminal 200 that the correction of the set time is accepted, corrects the set time of the store A based on the proposal information, and provides information indicating the corrected set time in advance. Provide to users on the order service.

The set time may be modified voluntarily by the store A. For example, the business operator M1 provided with the proposal information transmits information indicating the corrected set time to the payment server 10 via the business operator terminal 200, and updates the information regarding the store A registered in the pre-order service. I do.

Further, the payment server 10 may provide information about each store to the user in the pre-order service based on the creditworthiness. For example, the payment server 10 preferentially provides the user with the information of the store having a higher credit rating.

Subsequently, the user terminal 100 displays the order screen according to the operation from the user U1 and accepts the input of the order contents (step S4). For example, the user terminal 100 activates the pre-order application in the payment application installed in the own device and displays the order screen which is the content of the pre-order application. In the example of FIG. 1, it is assumed that the user U1 desires a pre-order from the store A. In this case, the user terminal 100 acquires the product information associated with the store A from the payment server 10 in response to the operation from the user U1, and displays an order screen showing the acquired product information. Then, the user terminal 100 receives from the user U1 an input of order contents indicating information such as the number of orders for each product provided in the store A and options to be given to each product.

Subsequently, the payment server 10 acquires user information including order details and information about the user (step S5). For example, the payment server 10 acquires information indicating the store A, payment information indicating the payment amount for the store A (total amount of products and options), and the like, as well as the order contents transmitted from the user terminal 100, and relates to the user. As the information, the information indicating the current position of the user U1 positioned by the GPS (Global Positioning System) sensor or the like possessed by the user terminal 100 is acquired. Then, the payment server 10 is another account held by the user U1 from the first account held by the user U1 in the electronic payment service, in which the electronic money corresponding to the payment amount indicated by the payment information is held by the user. Transfer to a second account where U1 cannot be used for transactions. To give a specific example, the payment server 10 is a process of transferring electronic money between a plurality of accounts held by the user U1 in the electronic payment service, and is used for payment using the user terminal 100 described above. The process of transferring the electronic money for the payment amount from the first account to the second account that cannot be used for the payment is executed.

Subsequently, the payment server 10 sets a work period in which the store A performs the work for providing the product based on the store information and the user information (step S6). For example, the payment server 10 sets the work period based on the current location of the user U1, the travel time to the store A estimated based on the location of the store A, and the set time of the store A. To give a specific example, when the current time is "13:00", the travel time of the user U1 from the current location to the store A is "30 minutes", and the set time of the store A is "10 minutes". , The payment server 10 has a period before the visit time "13:30" of the user U1 and a period "13:20 to 13:30" corresponding to the set time of the store A as a work period. Set. The payment server 10 may set a period in which a predetermined buffer is provided in the set time (for example, "13:15 to 13:35") as a working period.

Subsequently, the payment server 10 provides the store A with the contents of the order from the user U1 and the information regarding the work period (step S7). For example, the payment server 10 provides the store A with information regarding the work period, such as information indicating the time when the work starts at "13:20" and information indicating the visit time of the user U1 at "13:30". do.

The payment server 10 may provide the store A with information based on a period (for example, a set time) preset by the store A as a period for the store A to perform the work for providing the product. Further, the payment server 10 may set a period set by the store A as a period for providing the product to the user U1 as a working period.

Here, in the example of FIG. 1, it is assumed that the business operator M1 who has confirmed the order contents and the information regarding the work period decides to receive the order from the user U1. In this case, the business terminal 200 transmits a notification to the payment server 10 that the order is received in response to the operation from the business M1 (step S8).

The payment server 10 may provide the store A with information on the work period at any time. For example, when the payment server 10 receives a notification from the business operator terminal 200 that an order is received, the work is started at the timing of "13:20" when the work is started. A notification to that effect (push notification, etc.) may be provided to the business terminal 200.

Subsequently, the payment server 10 provides the user U1 with a response from the store A corresponding to the order (step S9). Subsequently, the user terminal 100 displays the response from the store A provided by the payment server 10 (step S10). For example, the payment server 10 provides the user terminal 100 with information indicating that the order has been placed in the store A and information indicating the time when the product is scheduled to be received (for example, "13:30"). And display it on the screen. Further, when the notification that the product can be provided is received from the business terminal 200, the payment server 10 uses the information indicating that the product can be provided and the receiving number for receiving the product. It is provided to the terminal 100 and displayed on the screen.

Subsequently, the payment server 10 acquires information regarding the receipt of the product from the user U1 (step S11). For example, the payment server 10 acquires information indicating whether or not the user U1 has received the product from the store A from the user terminal 100.

Subsequently, the payment server 10 executes a payment process according to the receipt of the product of the user U1 (step S12). For example, when the information indicating that the product has been received is acquired from the user terminal 100, the payment server 10 transfers the electronic money for the payment amount indicated by the payment information from the second account of the user U1 to the business operator M1. Transfers to an account held by an electronic payment service. On the other hand, when the information indicating that the product could not be received is received from the user terminal 100, the payment server 10 receives the electronic money for the payment amount indicated by the payment information from the second account of the user U1. Transfer to your account.

In step S5, the payment server 10 holds electronic money for the payment amount indicated by the payment information from the account held by the user U1 in the electronic payment service to the account held by the administrator of the pre-order service in the electronic payment service. You may move to. In this case, when the information indicating that the product has been received is acquired from the user terminal 100, the payment server 10 receives the electronic money for the payment amount indicated by the payment information from the account held by the administrator by the business operator M1. Transfer to the account you own. Further, when the information indicating that the product could not be received is acquired from the user terminal 100, the payment server 10 transfers the electronic money for the payment amount indicated by the payment information from the account held by the administrator to the user U1. Transfer to the account.

As described above, the payment server 10 according to the embodiment is based on the current location of the user U1, the travel time to the store A estimated based on the location of the store A, and the set time of the store A. The work period for the store A to perform the work for providing the product is set. As a result, the payment server 10 according to the embodiment can set the work period so that the cooking of the product is completed at the time when the user is expected to come to the store. Therefore, for example, the store makes the product early and uses it. It is possible to avoid a situation in which the product has cooled down when a person visits the store. That is, the payment server 10 according to the embodiment can appropriately set a period for the store to perform the work for providing the transaction target to the user.

Further, the payment server 10 according to the embodiment responds to the difference between the time from when the store A actually receives the order via the pre-order service to the completion of the work for providing the product and the set time. Calculate the creditworthiness. As a result, the payment server 10 according to the embodiment is based on the divergence between the actual condition of the store and the information provided by the store to the user in the pre-order service, in other words, the divergence from the expectation from the user. The credit rating can be calculated. That is, the payment server 10 according to the embodiment can appropriately evaluate the store used by the user.

[2. Payment server configuration]
Next, the configuration of the payment server 10 will be described with reference to FIG. FIG. 3 is a diagram showing a configuration example of a payment server according to an embodiment. As shown in FIG. 3, the payment server 10 has a communication unit 20, a storage unit 30, and a control unit 40.

(About communication unit 20)
The communication unit 20 is realized by, for example, a NIC (Network Interface Card) or the like. Then, the communication unit 20 is connected to the network N by wire or wirelessly, and transmits / receives information to / from the user terminal 100, the business terminal 200, and the like.

(About the storage unit 30)
The storage unit 30 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk. As shown in FIG. 3, the storage unit 30 has an account database 31, a business information database 32, and a user information database 33.

(About account database 31)
The account database 31 stores various information regarding the accounts of users, businesses, and managers of pre-order services. Here, an example of the information stored in the account database 31 will be described with reference to FIG. FIG. 4 is a diagram showing an example of an account database according to an embodiment. In the example of FIG. 4, the account database 31 has items such as "account ID", "owner information", and "account balance".

"Account ID" indicates identification information for identifying an account. "Owner information" indicates information about the owner (user, business operator, administrator of pre-order service) who owns (holds) the account, and for example, identification information (identifier) for identifying the owner is used. Stored. "Account balance" indicates the balance of the account owned by the user, the business operator, or the administrator of the pre-order service.

That is, FIG. 4 shows an example in which the information of the owner of the account identified by the account ID “AID # 1” is “user # 1” and the account balance is “7800”.

(About the business information database 32)
The business operator information database 32 stores various information about the business operator. Here, an example of the information stored in the business operator information database 32 will be described with reference to FIG. FIG. 5 is a diagram showing an example of a business operator information database according to an embodiment. In the example of FIG. 5, the business information database 32 has a "business ID", a "store ID", an "account ID", a "location", a "set time", a "history information", an "evaluation information", and a "credibility". , "Transaction target information".

The "business operator ID" indicates identification information for identifying a business operator. The "store ID" indicates identification information for identifying a store managed by the business operator. The "account ID" indicates identification information for identifying an account owned by a business operator. The "location" indicates the location information (for example, an address) of the store managed by the business operator. The "set time" is the time from when the store receives an order via the pre-order service until the work for providing the transaction target is completed, and indicates the time set by the store. "History information" indicates the history of providing a transaction target using the pre-order service. "Evaluation information" indicates information based on the transaction performance (for example, success or failure of receipt of the transaction target) in the pre-order service and information based on the evaluation (review) posted by the user. "Credit" indicates the credit of the business operator regarding the provision of the transaction target through the pre-order service.

The “transaction target information” indicates information regarding the transaction target provided by the business operator, and has items such as “transaction target ID”, “price”, and “image”. The “transaction target ID” indicates identification information for identifying the transaction target. "Price" indicates the price of the transaction target. "Image" indicates an image of a transaction target.

That is, in FIG. 5, the store managed by the business operator identified by the business operator ID “MID # 1” is identified by the store ID “SID # 1”, the location is “location # 1”, and the “set time” is set. "Set time # 1", history information is "history information # 1", the account owned by the business operator is identified by the account ID "AID # 2", and among the transaction targets provided by the business operator, the transaction target ID An example is shown in which the price of the transaction target identified by "TID # 1" is "400 yen" and the image is "image # 1".

(About user information database 33)
The user information database 33 stores various information about users of the service provided by the payment server 10. Here, an example of the information stored in the user information database 33 will be described with reference to FIG. FIG. 6 is a diagram showing an example of a user information database according to an embodiment. In the example of FIG. 6, the user information database 33 has items such as "user ID", "payment history", and "usage history".

The "user ID" indicates identification information for identifying a user. The "payment history" shows the history of payments made using an electronic payment service, and stores information such as a payment destination (business operator), a payment target (transaction target), and a payment amount. The "usage history" shows the usage history of the user in the pre-order service and other various services, and stores, for example, information indicating the order contents in the pre-order service.

That is, FIG. 6 shows an example in which the payment history of the user identified by the user ID “UID # 1” is “payment history # 1” and the usage history is “usage history # 1”.

(About control unit 40)
The control unit 40 is a controller, and for example, various programs stored in a storage device inside the payment server 10 by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like use the RAM as a work area. It is realized by being executed. Further, the control unit 40 is a controller, and is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). As shown in FIG. 3, the control unit 40 according to the embodiment includes an acquisition unit 41, a calculation unit 42, a proposal unit 43, a setting unit 44, a provision unit 45, a settlement processing unit 46, and a determination unit 47. And a reception unit 48, and realizes or executes the functions and operations of information processing described below.

(About acquisition unit 41)
The acquisition unit 41 acquires store information about a store that accepts an order to be traded via a predetermined platform and user information about a user who places an order to be traded to the store via the predetermined platform. do. For example, in the example of FIG. 1, the acquisition unit 41 acquires store information about the store A that accepts an order for a product via the pre-order service and stores it in the business operator information database 32. Further, the acquisition unit 41 acquires user information regarding the user U1 who orders the product from the store A via the pre-order service, and stores the user information in the user information database 33.

Further, the acquisition unit 41 includes a set time, which is a time set by the store, which is the time from when the store receives an order via a predetermined platform to when the work for providing the transaction target is completed. Store information may be acquired. For example, in the example of FIG. 1, the acquisition unit 41 completes the work for providing the product after the store A receives an order for the product from the user via the pre-order service, and the product is sent to the user. The set time, which is the time until the product can be provided, which is the time set as the information provided by the store A to the user on the pre-order service, is acquired.

Further, the acquisition unit 41 is history information indicating the history of the store providing the transaction target using the predetermined platform, and is the work for providing the transaction target after receiving the order through the predetermined platform. Store information including historical information indicating the time until the completion of the transaction may be acquired. For example, in the example of FIG. 1, the acquisition unit 41 includes store information including history information indicating the time from when the store A actually receives an order via the pre-order service until the work for providing the product is completed. To get.

In addition, the acquisition unit 41 has a history showing the date and time when the store received the order via the predetermined platform and the time from the receipt of the order at the date and time until the work for providing the transaction target is completed. Store information including information and user information indicating the date and time when the user placed an order via a predetermined platform may be acquired. For example, the acquisition unit 41 includes store information including historical information indicating the time from when the store receives an order via the pre-order service to when the work for providing the transaction target is completed in each time zone, and Acquire user information indicating the date and time when the user placed an order through the pre-order service. To give a specific example, the acquisition unit 41 has lunch time (for example, 11:00 to 14:00), dinner time (for example, 17:00 to 21:00), and others (for example, 9:00 to 11:00, 14:00). ~ 17:00), etc., the store information including the history information indicating the time from the receipt of the order by the store to the completion of the work for providing the transaction target is acquired through the pre-order service. The time zone may be set arbitrarily.

Further, the acquisition unit 41 may acquire store information including an order status indicating a status in which the store is accepting an order via a predetermined platform. For example, the acquisition unit 41 acquires store information including an order status indicating the number of orders for which the store has received an order via the pre-order service in the latest predetermined period (for example, 30 minutes and 1 hour).

In addition, the acquisition unit 41 may acquire user information including information indicating a transaction target ordered by the user from a store via a predetermined platform. For example, in the example of FIG. 1, the acquisition unit 41 acquires user information including order contents indicating the contents input by the user U1 on the order screen.

Further, the acquisition unit 41 may acquire store information including the location of the store and user information including the position of the user. For example, in the example of FIG. 1, the acquisition unit 41 acquires store information including the location of the store A. Further, the acquisition unit 41 acquires user information including information indicating the current position of the user U1 positioned by a GPS (Global Positioning System) sensor or the like possessed by the user terminal 100.

Further, the acquisition unit 41 relates to store information regarding a store that accepts an order to be traded via a predetermined platform that provides a predetermined payment means, and a user who makes a payment to the store using the predetermined payment means. You may acquire user information. For example, in the example of FIG. 1, the acquisition unit 41 uses the store information regarding the store A that accepts an order for a product via the pre-order service provided in the pre-order application activated in the payment application, and the payment application. Acquire user information about the user U1 who makes a payment to the store A.

Further, the acquisition unit 41 may acquire store information regarding a store that provides the transaction target to a user who visits the store after receiving an order for the transaction target from a user via a predetermined platform. For example, in the example of FIG. 1, the acquisition unit 41 acquires the store information regarding the store A that provides the product to the user U1 who visits the store after receiving the order for the product via the pre-order service.

Further, even if the acquisition unit 41 acquires the history information indicating the history in which the store that accepts the transaction target order from the user via the predetermined platform has provided the transaction target to the user via the predetermined platform. good. For example, in the example of FIG. 1, the acquisition unit 41 acquires history information indicating the history in which the store A has provided the transaction target to the user via the pre-order service.

In addition, the acquisition unit 41 may acquire historical information indicating the time from receiving an order via a predetermined platform to completing the work for providing a transaction target. For example, in the example of FIG. 1, the acquisition unit 41 acquires history information indicating the time from when the store A actually receives an order via the pre-order service until the work for providing the product is completed.

Further, the acquisition unit 41 may acquire historical information indicating an image of a transaction target provided by the store to the user via a predetermined platform. For example, the acquisition unit 41 acquires history information indicating an image of the product provided by a user who places an order through the pre-order service and receives the product from the store. To give a specific example, the acquisition unit 41 acquires evaluation information of the store provided by a user who has received the product from the store, including an image of the received product, as history information.

In addition, the acquisition unit 41 provides historical information indicating the provided information provided by the store to the user between the time when the order is received from the user via the predetermined platform and the time when the transaction target is provided to the user. You may get it. For example, the acquisition unit 41 is information that the store that has received an order from the user via the pre-order service wants to notify the user about the order, and notifies the user via the pre-order service. Get the information to be done. To give a specific example, if the work for providing the product is not completed by the scheduled time when the product can be received (in other words, the product can be provided even at the scheduled time). (When the notification is not received from the business terminal 200), the acquisition unit 41 acquires information indicating whether or not the store has provided the user with the notification that the work is not completed, and when the notification is provided. Acquires information indicating the content of the notification. In addition, when the user does not come to the store even after the predetermined time has passed even though the work for providing the product is completed (in other words, the user terminal provides information indicating that the product can be provided. (When the information indicating that the product has been received is not transmitted from the user terminal 100 even after a predetermined time has passed since the product was provided to the 100), the acquisition unit 41 provides the user with a notification regarding the reminding of the store visit. The information indicating whether or not the notification has been made is acquired, and when the notification is provided, the information indicating the content of the notification is acquired.

Further, the acquisition unit 41 may acquire history information indicating the number of orders received from the user by the store via a predetermined platform. For example, the acquisition unit 41 acquires history information indicating the number of orders received by the store via the pre-order service in the latest predetermined period. To give a specific example, the acquisition unit 41 acquires the number of orders received by the store among the orders from the user via the pre-order service. In addition, the acquisition unit 41 acquires the number of orders for which the product has been received by the user among the orders received by the store.

Further, the acquisition unit 41 may acquire history information indicating the date and time when the store receives an order from the user via a predetermined platform. For example, the acquisition unit 41 acquires information indicating the date and time when the store receives an order from the user via the pre-order service. In addition, the acquisition unit 41 acquires information indicating the date and time when the store did not receive an order from the user via the pre-order service.

In addition, the acquisition unit 41 acquires history information indicating a history in which a store that accepts an order for a transaction target via a predetermined platform that provides a predetermined payment means has provided the transaction target to a user via the predetermined platform. You may. For example, in the example of FIG. 1, in the acquisition unit 41, the store A, which accepts an order for a product via the pre-order service provided in the pre-order application activated in the payment application, informs the user via the pre-order service. Acquire history information indicating the history of providing the transaction target.

Further, the acquisition unit 41 may acquire history information indicating the history of providing the transaction target to the user who visits the store after receiving the transaction target order from the user via a predetermined platform. For example, in the example of FIG. 1, after receiving an order for a product via the pre-order service, the acquisition unit 41 acquires history information indicating the history of the store A providing the product to the user U1 who visits the store.

(About calculation unit 42)
The calculation unit 42 calculates the creditworthiness of the store regarding the provision of the transaction target via the predetermined platform based on the history information acquired by the acquisition unit 41. For example, in the example of FIG. 1, the calculation unit 42 refers to the business operator information database 32 and calculates the creditworthiness of the store A regarding the provision of the product via the pre-order service based on the history information of the store A.

Further, the calculation unit 42 may calculate the credit rating based on the time indicated by the history information. For example, the calculation unit 42 calculates the creditworthiness of the store as the time from when the store receives the order via the pre-order service until the work for providing the product is completed is earlier, and the creditworthiness is calculated as the time is later. Calculate low.

Further, the calculation unit 42 is a time indicated by the history information and a time from the time when the store receives an order via a predetermined platform to the time when the work for providing the transaction target is completed, which is set by the store. The credit rating may be calculated based on the set time, which is the time. For example, the calculation unit 42 calculates the creditworthiness of the orders received through the pre-order service as the number of orders for which the work for providing the product is completed by the scheduled time when the product can be received increases. However, the smaller the number of completed orders, the lower the credit rating.

Further, the calculation unit 42 may calculate the credit rating based on the degree of coincidence between the time indicated by the history information and the set time. For example, in the example of FIG. 1, the calculation unit 42 completes the time indicated by the history information and the work for providing the product after the store A receives an order for the product from the user via the pre-order service. The greater the deviation from the set time, which is the time until the product can be provided to the user, which is the time set as the information provided to the user by the store A on the pre-order service, the more the store A The credit rating is calculated low, and the smaller the deviation, the higher the credit rating.

Here, there may be a request to calculate the creditworthiness of the store according to the difference between the image of the product provided to the user in the pre-order service and the product actually provided from the store. Therefore, the calculation unit 42 may calculate the credit rating based on the degree of matching between the image shown by the history information and the image of the transaction target provided by the store to the user via the predetermined platform. For example, the calculation unit 42 uses a known image recognition technology to obtain an image of a product included in the evaluation information posted by the user and an image of the product provided by the store to the user via the pre-order service. The degree of similarity is calculated, the higher the degree of similarity, the higher the creditworthiness, and the lower the degree of similarity, the higher the creditworthiness.

Furthermore, there may be a desire to calculate the creditworthiness of the store depending on whether or not the store appropriately responds to any problems that occur in the provision of products. Therefore, the calculation unit 42 may calculate the credit rating based on the provided information. For example, the calculation unit 42 responds to the store providing a notification to the user that the work is not completed among the orders for which the work for providing the product is not completed by the scheduled time when the product can be received. The higher the number of orders placed, the higher the credit rating, and the smaller the number, the lower the credit rating. In addition, the calculation unit 42 notifies the store about the reminder of the visit to the number of times that the user does not visit the store even after the lapse of a predetermined time even though the work for providing the product is completed. The higher the percentage of responses provided to users, the higher the credit rating, and the lower the percentage, the lower the credit rating.

The calculation unit 42 may calculate the creditworthiness of the store according to the content of the notification provided by the store to the user. For example, the calculation unit 42 calculates the higher the evaluation from the user for the notification provided by the store, the higher the credit rating, and the lower the rating, the lower the credit rating.

Furthermore, there may be a request to calculate the credit rating according to how many orders the store has received. Therefore, the calculation unit 42 may calculate the credit rating based on the number of orders indicated by the history information. For example, the calculation unit 42 calculates the credit rating according to the number of orders received by the store via the pre-order service in the latest predetermined period. To give a specific example, the calculation unit 42 calculates the credit rating higher as the number of orders received by the store from the user via the pre-order service is larger, and the credit rating is lower as the number of orders is smaller. .. Further, the calculation unit 42 calculates the credit rating as higher as the number of orders for which the product has been received by the user among the orders received by the store, and lowers the credit rating as the number of orders is smaller.

Furthermore, there may be a request to calculate the credit rating according to whether the store is open according to the business hours set by the store. Therefore, based on the date and time indicated by the history information, the calculation unit 42 determines whether or not the transaction target is a period that can be provided at the store and the order is accepted via the predetermined platform within the period set by the store. May be determined and the credit rating may be calculated according to the determination result. For example, when the calculation unit 42 determines that the store has not received an order through the pre-order service during business hours, the calculation unit 42 calculates the credit rating lower than when the order is received during business hours. Further, when the calculation unit 42 determines that the store has not received an order for the product via the pre-order service within the sales period of the predetermined product, the calculation unit 42 has received the order for the product within the sales period of the product. Calculate the credit rating lower than in the case.

The calculation unit 42 may calculate the credit rating by combining a plurality of the above processes. For example, the calculation unit 42 uses a predetermined platform within the time indicated by the history information, the set time, the provision information, the image of the product indicated by the history information, the number of orders indicated by the history information, and the period set by the store. The credit rating may be calculated based on the determination result of whether or not the ordered order is accepted.

(About Proposal Department 43)
When the credit rating is equal to or less than a predetermined threshold value, the proposal unit 43 makes a proposal to the store regarding the correction of the set time. For example, in the example of FIG. 1, when the credit rating calculated based on the degree of coincidence between the time indicated by the history information and the set time is equal to or less than a predetermined threshold value, the proposal unit 43 is based on the time indicated by the history information. Proposal information that proposes to correct the set time is provided to the business operator terminal 200.

Here, even if the credit rating is not calculated, if there is a large discrepancy between the time indicated by the store history information and the set time, there may be a request to make a predetermined proposal. Therefore, the proposal unit 43 is a work period based on the history information and a time from the time when the store receives an order via a predetermined platform to the time when the work for providing the transaction target is completed, which is set by the store. If the difference from the set time, which is the set time, is equal to or greater than a predetermined threshold value, a proposal regarding correction of the set time may be made to the store based on the work period. For example, when the difference between the work period based on the history information (time indicated by the history information) and the set time is equal to or more than a predetermined threshold value, the proposal unit 43 corrects the set time based on the work period. Proposal information to be proposed is provided to the business terminal 200.

(About setting unit 44)
The setting unit 44 sets a work period in which the store performs work for providing a transaction target to the user based on the store information and the user information acquired by the acquisition unit 41. For example, in the example of FIG. 1, the setting unit 44 refers to the business information database 32 and the user information database 33, and the store A refers to the store information of the store A and the user information of the user U1. Set the work period for performing the work to provide the product.

Further, the setting unit 44 may set the work period based on the set time. For example, in the example of FIG. 1, the setting unit 44 sets the work period based on the set time of the store A.

Further, the setting unit 44 may set the work period based on the travel time from the position of the user to the location of the store. For example, in the example of FIG. 1, the setting unit 44 sets the work period based on the current location of the user U1 and the travel time to the store A estimated based on the location of the store A.

Further, the setting unit 44 may set a predetermined period before the time when the user arrives at the store as the work period. For example, in the example of FIG. 1, the setting unit 44 is a period before the visit time "13:30" of the user U1 and corresponds to the period "13:20 to 13:00" corresponding to the set time of the store A. "30 minutes" is set as the working period.

Here, there may be a request to set the work period based on the time it took for the store to actually provide the product. Therefore, the setting unit 44 may set the average time from when the store receives an order via a predetermined platform to when the transaction target is provided as a working period. For example, the setting unit 44 sends a notification to the payment server 10 that the product can be provided after the operation of receiving an order from the store terminal (business terminal 200, etc.) of the store is performed. Set the work period based on the average value of the time until is performed.

Further, the setting unit 44 may set the work period based on the history information. For example, the setting unit 44 is history information indicating a history of providing a product using the pre-order service, from receiving an order via the pre-order service to completing the work for providing a transaction target. Set the work period based on the history information indicating the time of.

Further, the setting unit 44 may set the work period at the date and time indicated by the user information based on the history information. For example, the setting unit 44 sets the work period based on the date and time when the order content included in the user information is received in the pre-order service. To give a specific example, the setting unit 44 is based on the time from the receipt of the order to the completion of the work for providing the transaction target in the time zone corresponding to the date and time when the order content is received. And set the work period.

Furthermore, there may be a desire to set the work period according to the situation of the store when accepting orders. Therefore, the setting unit 44 may set the work period based on the order status. For example, the setting unit 44 sets the work period based on the order status indicating the number of orders for which the store has received the order through the pre-order service in the latest predetermined period. To give a specific example, the setting unit 44 sets a longer working period as the number of orders indicated by the order status increases.

Furthermore, there may be a request to set a work period according to the contents of the order. Therefore, the setting unit 44 may set the work period according to the transaction target ordered by the user. For example, the setting unit 44 is based on the product ordered by the user through the pre-order service and the history information indicating the time from the receipt of the order by the store to the completion of the work for providing the product. Set the work period.

(About the provider 45)
The providing unit 45 provides information indicating the timing when the store starts the work for providing the transaction target to the user based on the work period. For example, in the example of FIG. 1, the providing unit 45 provides information regarding the work period, such as information indicating the time when the work is started "13:20" and information indicating the visit time "13:30" of the user U1. Etc. are provided to store A.

Here, it is conceivable that there is a desire to enhance the appealing effect to users by temporarily adding information that they want to appeal to users (for example, freshly made products) to the information registered in advance in the pre-order service. .. Therefore, the providing unit 45 may provide related information to the user via a predetermined platform. For example, the providing unit 45 provides related information that is information related to the store received by the reception unit 48, which will be described later, and is information that is temporarily added to the information that the store has registered in advance on the predetermined platform. , Provide to users via pre-order service. To give a specific example, the providing unit 45 provides related information for a period set by the store of the providing source.

Furthermore, it is assumed that the related information received from stores with high creditworthiness in the pre-order service does not include exaggerated expressions or falsehoods, and there may be a request to preferentially provide such related information. Therefore, the providing unit 45 may provide the related information based on the priority calculated based on the credit rating, which is the priority for providing the related information. For example, the providing unit 45 provides related information based on a priority that is calculated higher as the credit rating of the store that provides the related information is higher and lower as the credit rating is lower.

(About payment processing unit 46)
The payment processing unit 46 executes payment processing according to the payment information received by the reception unit 48, which will be described later. For example, the payment processing unit 46 transfers the amount of electronic money indicated by the payment amount from the user's account indicated by the user ID to the store account indicated by the store ID.

Further, the payment processing unit 46 may execute processing based on the order contents received from the user via a predetermined platform. For example, in the example of FIG. 1, the payment processing unit 46 transfers electronic money for the payment amount indicated by the payment information corresponding to the order content from the first account held by the user U1 in the electronic payment service to the user U1. Transfers to a second account held by the user U1 that cannot be used for transactions. Then, the payment processing unit 46 shifts from the second account of the user U1 to the account held by the business operator M1 in the electronic payment service in response to the receipt of the product.

(About the judgment unit 47)
Whether or not the determination unit 47 accepts related information from the store, which is information related to the store and is temporarily added to the information registered in advance by the store on the predetermined platform, based on the credit rating. Is determined. For example, the determination unit 47 determines that it accepts related information from a store whose credit rating is equal to or higher than a predetermined threshold.

(About reception desk 48)
The reception unit 48 receives payment information regarding payment from the user to the business operator. For example, the reception unit 48 uses the user identification information for identifying the user, the store identification information taken through the payment application, and the payment information indicating the payment amount input from the user or the store clerk. Accept from the person terminal 100.

The reception unit 48 may receive payment information from the business terminal 200. For example, when the reception unit 48 makes a payment by reading the user identification information for identifying the user displayed on the user terminal 100 by the business terminal 200 (store terminal), the payment is made. The payment information indicating the above is received from the business terminal 200.

Further, the reception unit 48 may accept an order to be traded provided at a predetermined store from a user via a predetermined platform. For example, in the example of FIG. 1, the reception unit 48 receives the order contents for the store A via the pre-order application in the payment application installed on the user terminal 100.

Further, when the reception unit 48 determines that the determination unit 47 accepts the related information, the reception unit 48 may accept the related information. For example, the reception unit 48 receives related information from a store whose credit rating is equal to or higher than a predetermined threshold.

[3. Flow of setting process and calculation process]
A procedure of setting processing and calculation processing of the payment server 10 according to the embodiment will be described with reference to FIG. 7. FIG. 7 is a flowchart showing an example of the procedure of the setting process and the calculation process according to the embodiment.

As shown in FIG. 7, the payment server 10 acquires store information including history information indicating a history in which a store has provided a transaction target to a user via a predetermined platform (step S101). Subsequently, the payment server 10 calculates the creditworthiness of the store regarding the provision of the transaction target based on the history information (step S102). Subsequently, the payment server 10 determines whether or not the credit rating is equal to or less than a predetermined threshold value (step S103). When it is determined that the credit rating is equal to or less than a predetermined threshold value (step S103; Yes), the payment server 10 makes a predetermined proposal to the store (step S104). Subsequently, the payment server 10 acquires user information regarding the user (step S105). Subsequently, the payment server 10 sets a work period for the store to perform the work for providing the user with the transaction target (step S106). Subsequently, the payment server 10 provides the store and the user with information based on the set work period (step S107), and ends the process.

On the other hand, when it is determined that the credit rating is not equal to or less than a predetermined threshold value (step S103; No), the settlement server 10 executes the processes of steps S105 to S107 without executing the process of step S104.

[4. Modification example]
The above embodiment shows an example, and various modifications and applications are possible.

[4-1. About the service provided by the payment server 10]
In the above-described embodiment, an example in which the pre-ordering service for food and drink is provided by the payment server 10 is shown, but the transaction target in the service provided by the payment server 10 is not limited to such an example. For example, the payment server 10 may provide a pre-order service for various transactions other than food and drink. Further, the payment server 10 may provide a service related to service reservation.

Further, the payment server 10 may provide a service of providing a user with surplus inventory (for example, a material for food and drink) in a store. In this case, the payment server 10 may receive related information indicating that surplus inventory has occurred in the store and provide it to the user.

Further, the service provided by the payment server 10 is not limited to the service of accepting an order to be traded before the user visits the store and providing a take-out product. For example, the payment server 10 may receive an order for a transaction target before the user visits the store, and may provide a service in which the transaction target is provided to the user in the store.

Further, the service provided by the payment server 10 is not limited to the service of accepting an order to be traded before the user visits the store. For example, the payment server 10 may provide a service of accepting an order to be traded to a store after a user visits the store and sits at a table or the like installed in the store.

Further, the service provided by the payment server 10 is not limited to the service in which money is exchanged. For example, the payment server 10 may provide a service related to the provision of food supplied by a food bank. In this case, the payment server 10 accepts the food supply request supplied by the food bank from the user, notifies the user of information such as whether or not the food is provided, the place where the food is provided, and whether the food is received. Receive information indicating whether or not from the user.

[4-2. About the proposal by the proposal department 43]
In the above-described embodiment, the proposal unit 43 proposes to correct the set time when the credit rating calculated based on the degree of agreement between the time indicated by the history information and the set time is equal to or less than a predetermined threshold value. Although an example of providing the proposal information is shown, the function of the proposal unit 43 is not limited to such an example, and various proposals may be made to the store. For example, when the credit rating based on the similarity between the image of the product included in the evaluation information posted by the user and the image of the product provided by the store to the user via the pre-order service is equal to or less than a predetermined threshold. The proposal unit 43 makes a proposal to the store regarding the replacement of the image of the product provided through the pre-order service. Further, when the credit rating calculated based on the provided information is equal to or less than a predetermined threshold value, the proposal unit 43 makes a proposal regarding the provision of the provided information. Further, when the credit rating based on whether or not the store has received an order through the pre-order service during business hours is equal to or less than a predetermined threshold value, the proposal unit 43 makes a proposal regarding a change in business hours.

[4-3. About processing mode]
Of the processes described in the above embodiments, all or part of the processes described as being automatically performed can be performed manually, and conversely, all the processes described as being performed manually. Alternatively, a part thereof can be automatically performed by a known method. In addition, information including processing procedures, specific names, various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown in the figure.

Further, each component of each of the illustrated devices is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of them may be functionally or physically distributed / physically in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

In addition, the above-described embodiments can be appropriately combined as long as the processing contents do not contradict each other.

[5. effect〕
As described above, the payment server 10 according to the embodiment includes an acquisition unit 41, a calculation unit 42, a proposal unit 43, a setting unit 44, a provision unit 45, a payment processing unit 46, and a determination unit 47. , Has a reception unit 48. The acquisition unit 41 acquires store information about a store that accepts an order to be traded via a predetermined platform and user information about a user who places an order to be traded to the store via the predetermined platform. do. Further, the acquisition unit 41 relates to store information regarding a store that accepts an order to be traded via a predetermined platform that provides a predetermined payment means, and a user who makes a payment to the store using the predetermined payment means. Get user information. Further, the acquisition unit 41 acquires the store information regarding the store that provides the transaction target to the visiting user after receiving the transaction target order from the user via the predetermined platform. In addition, the acquisition unit 41 acquires history information indicating a history in which a store that accepts an order for a transaction target from a user via a predetermined platform has provided the transaction target to the user via the predetermined platform. In addition, the acquisition unit 41 acquires history information indicating a history in which a store that accepts an order for a transaction target via a predetermined platform that provides a predetermined payment means has provided the transaction target to a user via the predetermined platform. do. Further, the acquisition unit 41 acquires the history information indicating the history of providing the transaction target to the visiting user after receiving the transaction target order from the user via the predetermined platform. The calculation unit 42 calculates the creditworthiness of the store regarding the provision of the transaction target via the predetermined platform based on the history information acquired by the acquisition unit 41. When the credit rating is equal to or less than a predetermined threshold value, the proposal unit 43 makes a proposal to the store regarding the correction of the set time. Further, the proposal unit 43 is a work period based on the history information and a time from the time when the store receives an order via a predetermined platform to the time when the work for providing the transaction target is completed, which is set by the store. When the difference from the set time, which is the set time, is equal to or greater than a predetermined threshold value, a proposal regarding correction of the set time is made to the store based on the work period. The setting unit 44 sets a work period in which the store performs work for providing a transaction target to the user based on the store information and the user information acquired by the acquisition unit 41. Further, the setting unit 44 sets an average time as a work period from the time when the store receives an order via a predetermined platform to the time when the transaction target is provided. The providing unit 45 provides information indicating the timing when the store starts the work for providing the transaction target to the user based on the work period. In addition, the providing unit 45 provides related information to the user via a predetermined platform. Further, the providing unit 45 provides the related information based on the priority calculated based on the credit rating, which is the priority for providing the related information. The payment processing unit 46 executes payment processing according to the payment information received by the reception unit 48. Whether or not the determination unit 47 accepts related information from the store, which is information related to the store and is temporarily added to the information registered in advance by the store on the predetermined platform, based on the credit rating. Is determined. When the reception unit 48 determines that the determination unit 47 accepts the related information, the reception unit 48 accepts the related information.

As a result, the payment server 10 according to the embodiment can set the work period so that the cooking of the product is completed at the time when the user is expected to visit the store, so that the store provides the user with the transaction target. The period for working can be set appropriately. Further, the payment server 10 according to the embodiment has a credit rating of the store based on the difference between the actual condition of the store and the information provided by the store to the user in the pre-order service, in other words, the difference from the expectation from the user. Can be calculated, so that the store used by the user can be appropriately evaluated.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 is a time from when the store receives an order via a predetermined platform to when the work for providing the transaction target is completed. Acquires store information including the set time, which is the time set by. Then, the setting unit 44 sets the work period based on the set time. Further, the acquisition unit 41 is history information indicating the history of the store providing the transaction target using the predetermined platform, and is the work for providing the transaction target after receiving the order through the predetermined platform. Acquires store information including history information indicating the time until completion. Then, the setting unit 44 sets the work period based on the history information. Further, the acquisition unit 41 acquires store information including the location of the store and user information including the position of the user. Then, the setting unit 44 sets the work period based on the travel time from the position of the user to the location of the store. Further, the setting unit 44 sets a predetermined period before the time when the user arrives at the store as the work period.

As a result, the payment server 10 according to the embodiment can set the work period so that the cooking of the product is completed at the time when the user is expected to visit the store, so that the store provides the user with the transaction target. The period for working can be set appropriately.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 is for providing the transaction target after the store receives the order at the date and time and the date and time when the store receives the order via the predetermined platform. Store information including history information indicating the time until the work is completed, and user information indicating the date and time when the user placed an order via a predetermined platform are acquired. Then, the setting unit 44 sets the work period at the date and time indicated by the user information based on the history information.

As a result, the payment server 10 according to the embodiment can set the work period according to the date and time when the user places an order, so that the period for the store to perform the work for providing the user with the transaction target is appropriate. Can be set to.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires store information including an order status indicating a status in which the store is accepting an order via a predetermined platform. Then, the setting unit 44 sets the work period based on the order status.

As a result, the payment server 10 according to the embodiment can set the work period according to the situation of the store when accepting the order, so that the period for the store to perform the work for providing the transaction target to the user is appropriate. Can be set to.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires user information including information indicating a transaction target ordered by the user from a store via a predetermined platform. Then, the setting unit 44 sets the work period according to the transaction target ordered by the user.

As a result, since the payment server 10 according to the embodiment can set the work period according to the order contents, it is possible to appropriately set the period for the store to perform the work for providing the transaction target to the user.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires history information indicating the time from receiving an order via a predetermined platform to completing the work for providing a transaction target. .. Then, the calculation unit 42 calculates the credit rating based on the time indicated by the history information. Further, the calculation unit 42 is a time indicated by the history information and a time from the time when the store receives an order via a predetermined platform to the time when the work for providing the transaction target is completed, which is set by the store. The credit rating is calculated based on the set time, which is the time. Further, the calculation unit 42 calculates the credit rating based on the degree of coincidence between the time indicated by the history information and the set time.

As a result, the payment server 10 according to the embodiment can calculate the creditworthiness of the store based on the difference between the actual condition of the store and the information provided by the store to the user in the pre-order service, so that the user can use it. Can properly evaluate the store to be used.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires historical information indicating an image of a transaction target provided by a store to a user via a predetermined platform. Then, the calculation unit 42 calculates the credit rating based on the degree of matching between the image shown by the history information and the image of the transaction target provided by the store to the user via the predetermined platform.

As a result, the payment server 10 according to the embodiment can calculate the creditworthiness of the store according to the difference between the image of the product provided to the user in the pre-order service and the product actually provided from the store. The store used by the user can be evaluated appropriately.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 is used by the store between the time when the order is received from the user via the predetermined platform and the time when the transaction target is provided to the user. Acquire history information indicating the provided information provided to the person. Then, the calculation unit 42 calculates the credit rating based on the provided information.

As a result, the payment server 10 according to the embodiment can calculate the creditworthiness of the store depending on whether or not the store appropriately responds to any problem that occurs in the provision of the product, so that the store used by the user can be calculated. Can be evaluated appropriately.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires history information indicating the number of orders received from the user by the store via a predetermined platform. Then, the calculation unit 42 calculates the credit rating based on the number of orders indicated by the history information.

As a result, the payment server 10 according to the embodiment can calculate the credit rating according to how many orders the store has received, so that the store used by the user can be appropriately evaluated.

Further, in the payment server 10 according to the embodiment, for example, the acquisition unit 41 acquires history information indicating the date and time when the store receives an order from the user via a predetermined platform. Then, based on the date and time indicated by the history information, the calculation unit 42 determines whether or not the transaction target is a period that can be provided at the store and the order is accepted via the predetermined platform within the period set by the store. Is determined, and the credit rating is calculated according to the determination result.

As a result, the payment server 10 according to the embodiment can calculate the creditworthiness according to whether the store is open according to the business hours set by the store and the like, so that the store used by the user can be appropriately evaluated.

[6. Hardware configuration]
Further, the payment server 10 according to each of the above-described embodiments is realized by, for example, a computer 1000 having a configuration as shown in FIG. Hereinafter, the payment server 10 will be described as an example. FIG. 8 is a hardware configuration diagram showing an example of a computer that realizes the function of a payment server. The computer 1000 has a CPU 1100, a RAM 1200, a ROM 1300, an HDD 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F) 1700.

The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400, and controls each part. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started, a program depending on the hardware of the computer 1000, and the like.

The HDD 1400 stores a program executed by the CPU 1100, data used by such a program, and the like. The communication interface 1500 receives data from another device via the communication network 500 (corresponding to the network N of the embodiment) and sends the data to the CPU 1100, and the communication interface 1500 receives data generated by the CPU 1100 via the communication network 500 to another device. Send to the device.

The CPU 1100 controls an output device such as a display or a printer, and an input device such as a keyboard or a mouse via the input / output interface 1600. The CPU 1100 acquires data from the input device via the input / output interface 1600. Further, the CPU 1100 outputs the data generated via the input / output interface 1600 to the output device.

The media interface 1700 reads a program or data stored in the recording medium 1800 and provides the program or data to the CPU 1100 via the RAM 1200. The CPU 1100 loads the program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable Disk), a magneto-optical recording medium such as MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. And so on.

For example, when the computer 1000 functions as the payment server 10, the CPU 1100 of the computer 1000 realizes the function of the control unit 40 by executing the program loaded on the RAM 1200. Further, the HDD 1400 stores each data in the storage device of the payment server 10. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them, but as another example, these programs may be acquired from another device via a predetermined communication network.

[7. others〕
Although some of the embodiments of the present application have been described in detail with reference to the drawings, these are examples, and various modifications are made based on the knowledge of those skilled in the art, including the embodiments described in the disclosure column of the invention. It is possible to carry out the present invention in other modified forms.

Further, the configuration of the payment server 10 described above can be flexibly changed, such as by calling an external platform or the like by API (Application Programming Interface), network computing, or the like depending on the function.

Further, the "part" described in the claims can be read as "means" or "circuit". For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

10 Payment server 20 Communication department 30 Storage department 31 Account database 32 Business operator information database 33 User information database 40 Control department 41 Acquisition department 42 Calculation department 43 Proposal department 44 Setting department 45 Providing department 46 Payment processing department 47 Judgment department 48 Reception department 100 User terminal 200 Business terminal

Claims (16)

Store information about a store that accepts orders to be traded via a predetermined platform, including store information including the location of the store, and a user who places an order to be traded to the store via the predetermined platform. The acquisition unit that acquires the user information including the position of the user, which is the user information related to
Based on the store information and user information acquired by the acquisition unit, the store has a setting unit for setting a work period for performing work for providing a transaction target to the user.
The setting unit is
A setting device characterized in that the work period is set based on the travel time from the position of the user to the location of the store. The setting unit is
The setting device according to claim 1, wherein a predetermined period before the time when the user arrives at the store is set as the work period. Acquires store information about a store that is a restaurant that accepts orders to be traded via a predetermined platform, and user information about a user who places an order to be traded to the store via the predetermined platform. Acquisition department and
Based on the store information and user information acquired by the acquisition unit, the work period for performing the work related to the cooking of the transaction target provided by the store to the user, and the work for providing the transaction target. a setting unit for setting a working time indicating the time the store to complete the,
Based on the work period, the information indicating the timing when the store starts the work for providing the transaction target to the user and the time when the store completes the work for providing the transaction target is described above. A setting device characterized by having a providing unit provided to a store. The setting unit is
One of claims 1 to 3, characterized in that the average time from when the store receives an order via the predetermined platform to when the transaction target is provided is set as the working period. The setting device described. The acquisition unit
The store information including the set time, which is the time from when the store receives an order via the predetermined platform until the work for providing the transaction target is completed, which is the time set by the store. Acquired,
The setting unit is
The setting device according to any one of claims 1 to 4, wherein the work period is set based on the set time. The acquisition unit
Historical information indicating the history of the store providing the transaction target using the predetermined platform, from the acceptance of the order through the predetermined platform to the completion of the work for providing the transaction target. Acquire the store information including the history information indicating the time of
The setting unit is
The setting device according to any one of claims 1 to 5, wherein the work period is set based on the history information. The acquisition unit
The said including the history information indicating the date and time when the store received the order via the predetermined platform and the time from the receipt of the order at the date and time until the work for providing the transaction target is completed. Acquire the store information and the user information indicating the date and time when the user placed an order via the predetermined platform.
The setting unit is
The setting device according to claim 6, wherein the work period at the date and time indicated by the user information is set based on the history information. The work period based on the history information and the time from when the store receives an order via the predetermined platform until the work for providing the transaction target is completed, which is a time set by the store. 6. The claim 6 is characterized in that it further has a proposal unit that makes a proposal regarding correction of the set time to the store based on the work period when the difference from the set time is equal to or more than a predetermined threshold value. Or the setting device according to 7. The acquisition unit
The store information including the order status indicating the status in which the store is accepting orders is acquired via the predetermined platform.
The setting unit is
The setting device according to any one of claims 1 to 8, wherein the work period is set based on the order status. The acquisition unit
The user information including the information indicating the transaction target ordered from the store by the user via the predetermined platform is acquired.
The setting unit is
The setting device according to any one of claims 1 to 9, wherein the working period is set according to a transaction target ordered by the user. The acquisition unit
The store information about the store that accepts orders for transactions via the predetermined platform that provides a predetermined payment means, and the use regarding the user who makes a payment to the store using the predetermined payment means. The setting device according to any one of claims 1 to 10, wherein the person information is acquired. The acquisition unit
Claim 1 is characterized in that after receiving an order for a transaction target from the user via the predetermined platform, the store information regarding the store that provides the transaction target to the user who visits the store is acquired. The setting device according to any one of 1 to 11. It ’s a setting method that the computer performs.
Store information about a store that accepts orders to be traded via a predetermined platform, including store information including the location of the store, and a user who places an order to be traded to the store via the predetermined platform. The acquisition process for acquiring user information including the location of the user, which is related to the user information.
Including a setting process of setting a work period in which the store performs work for providing a transaction target to the user based on the store information and user information acquired by the acquisition process.
The setting step is
A setting method comprising setting the work period based on the travel time from the position of the user to the location of the store. Store information about a store that accepts orders to be traded via a predetermined platform, including store information including the location of the store, and a user who places an order to be traded to the store via the predetermined platform. The acquisition procedure for acquiring the user information including the location of the user, and the user information related to the user information.
Based on the store information and the user information acquired by the acquisition procedure, the computer is made to execute the setting procedure for setting the work period for the store to perform the work for providing the user with the transaction target.
The setting procedure is
A setting program characterized in that the work period is set based on the travel time from the position of the user to the location of the store. It ’s a setting method that the computer performs.
Acquires store information about a store that is a restaurant that accepts orders to be traded via a predetermined platform, and user information about a user who places an order to be traded to the store via the predetermined platform. Acquisition process and
Based on the store information and user information acquired by the acquisition process, the work period for performing the work related to the cooking of the transaction target provided by the store to the user, and the work for providing the transaction target. a setting step of setting a working time indicating the time the store to complete,
Based on the work period, the information indicating the timing at which the store starts the work for providing the transaction target to the user and the time for the store to complete the work for providing the transaction target is described above. A setting method characterized by including a provision process to be provided to a store. Acquires store information about a store that is a restaurant that accepts orders to be traded via a predetermined platform, and user information about a user who places an order to be traded to the store via the predetermined platform. Acquisition procedure and
Based on the store information and user information acquired by the acquisition procedure, the work period for performing the work related to the cooking of the transaction target provided by the store to the user, and the work for providing the transaction target. a setting procedure for setting an operation time indicating the time the store to complete,
Based on the work period, the information indicating the timing when the store starts the work for providing the transaction target to the user and the time when the store completes the work for providing the transaction target is described above. A setting program characterized by having a computer execute the provision procedure provided to the store.

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