JP2007087173A - Information processor, workload management method in print order management, print management system, storage medium, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an effective technique in workload management of a worker of an output base of a print management system. <P>SOLUTION: This information processor comprises a means for automatically estimating standard work time every order and every work of order, a means for making a person-in-charge assigning clerk determine a person-in-charge, a means for multiplying ability coefficient of the person-in-charge and calculates the time related to the work, a means for holding the person-in-charge work total time (remaining work time) of each person-in-charge, a means for UI-displaying data of all operators by graphing or the like using the person-in-charge work schedule time of the operator as a reference of busyness, a means for correcting each work time, and a means for performing reduction with status completion input of the person-in-charge work by each person-in-charge at the person-in-charge work total time every person-in-charge. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information processing apparatus, a work load management method, a print management system, a storage medium, and a program in print order management.

  Print order information requested by the user via a network such as the Internet is centrally managed by the server. Order information can be acquired from one or more output bases for the management server. Information processing apparatus, work load management method in print order management, print management system, computer readable program for executing the work management of output base workers to create printed matter according to The present invention relates to a storage medium and the program.

  2. Description of the Related Art Conventionally, there is a printing system that provides a user (client) with a service (print service) for printing at one or a plurality of printing bases via a network such as the Internet. In this printing system, a client transmits a print request (order) to a print service using a web browser or a dedicated application. In this print request, printing / manufacturing body information, number of copies information, file to be printed, requester information, delivery information, etc. are appropriately specified. Normally, this information alone can be used for printing at the printing site. is there. The print request is transmitted from a client terminal such as a personal computer to a center server on the network and managed in a batch. The distribution method of the print request from the center server to each printing site is based on the case where the center server designates the site for distribution by the designation from the client or the automatic distribution of the center server, and the location request by the acquisition request from each site. There are two ways in which the printing base is determined at the initiative.

  In processing this print request, since there are usually a plurality of operators at the output base, the work person assigner assigns the work in order to efficiently share the work.

  In this work assignment, in general, in such a print management system, it is possible to display a list of assigned orders for each worker, and the work assigner selects a suitable worker while considering the current work status for each worker. Decide as the person in charge.

  Here, it is common for each worker to have different abilities (hereinafter referred to as work skills) for each work. It takes 1.5 times as much time as the actual case. For this reason, the worker assigner has to assign the person in charge of the order while considering the current schedule and work skills of each worker.

As another conventional example, Patent Document 1 can be cited.
JP-A-9-29921

  However, it has been difficult to infer the workload from a list of assigned orders for each person in charge. Furthermore, when considering the work skills of each worker, it is necessary to be familiar with the abilities of all the workers, and there is a problem that only such a person can be an assigner of the worker.

In the present invention, print order information requested by a user via a network such as the Internet is centrally managed by a server, and print order information is acquired from one or a plurality of output bases to the management server and designated. A print management system having a function of an information processing apparatus for performing work related to a print order by a worker in charge,
On the management server side, a means for assigning an order identifier (hereinafter referred to as an order ID) that uniquely identifies a print order (hereinafter referred to as an order) to the order information, and a printed matter specified in the order. Means for automatically estimating the standard work time, means for registering the worker at the output base together with the work capability value as worker information, and printing order information for the worker in charge of the order from among the registered workers Means for calculating the estimated work time of the order from the automatically estimated standard work time and the ability value of the selected worker, and the standard work time and the expected work time for the order. Means for registering as the print order information, means for adding the calculated expected work time as the accumulated work time of the worker, and storing it in the worker information, Upon detecting the completion of the work, and means for the duration of the task is subtracted from the total working time of the worker information is stored as the cumulative operation time,
On the output base side, means for displaying the accumulated work time of the worker in charge as a measure of busyness of each worker (hereinafter referred to as BUSY degree), and work including the BUSY degree calculated for each operator And a means for displaying a list of worker information for all workers at the output base, and a means for selecting a worker in charge of the order from the registered workers.

  As described above, according to the first embodiment, the work amount of the worker at the output base is quantitatively displayed, so that when a new order is placed or the worker in charge of the order is assigned at an arbitrary time point Can be accurately performed while considering the work load, so that the uniformity of the work load for the worker is improved, and the work efficiency of the entire system is improved.

  In addition, since the work load can be quantitatively displayed, there is an effect that it is possible to perform work assignment of the worker in charge without knowing the ability of all workers.

  Next, according to the second embodiment, the ability value of the worker is automatically corrected based on the actual data as compared with the first embodiment, so that the setting of the ability value is accurate and no setting work is required. Furthermore, it is possible to provide a system with good usability.

  Hereinafter, an embodiment suitable for applying the present invention will be described.

  FIG. 1 is a block diagram illustrating a configuration of an information processing system to which the present invention can be applied. Note that it is assumed that one or a plurality of client computers and operator computers in this system are connected.

  In FIG. 1, reference numeral 101 denotes an information processing apparatus as a client computer (client), which is connected to a network such as LAN / WAN / Internet via a network cable such as Ethernet (registered trademark), a network, or a public line, and an application program. A program capable of generating and transmitting a print request is installed.

  Reference numeral 102 denotes an information processing apparatus as a center server according to the present embodiment, which is connected to a network like 101.

  Reference numerals 110, 120, and 130 denote output bases of the present embodiment. In this system, it is assumed that one or a plurality of output bases are connected to a network.

  Reference numeral 110 denotes an internal configuration of the output base, and an operator computer, a printer, a file server, and the like are connected to the network 108 by a network cable. Reference numerals 103 and 104 denote information processing apparatuses as operator computers used by the operator for order confirmation, editing, printing work, and the like. Reference numerals 105, 106, and 107 denote network printers that are print control apparatuses, which are transmitted from the operator computer. Analyze and process print requests. Of course, it is assumed that the printer can be applied to various types of printers such as a laser beam printer using an electrophotographic system, an inkjet printer using an inkjet system, and a printer using a thermal transfer system. .

  A file server 108 is used as a storage location for print order information, worker information, and the like. The storage location of the order information and the worker information does not need to be a file server. For example, the order information and the worker information may be centrally managed by the center server, and a copy thereof may be held on the hard disk of the operator computer. In that case, a file server is unnecessary.

  As a configuration, the client 101, the center server 102, and the operator computers 103 and 104 are general information processing apparatuses. The client receives a print order generation and transmission program, and the center server receives and distributes the print order. In addition, a program for managing and a computer for operator store a print order, a program for browsing and receiving worker information, and performing data editing and printing processing are executable.

  FIG. 2 is a block diagram illustrating the configuration of the information processing apparatus according to the present embodiment. The client computer 101, the center server 102, the operator computers 103 and 104, and the file server 108, which are information processing apparatuses, are the same or equivalent. Use hardware configuration. Therefore, it demonstrates as a block diagram explaining the structure of a client, a center server, and an operator computer.

  In FIG. 2, reference numeral 200 denotes a CPU that is a control unit of the information processing apparatus, which executes an application program stored in a hard disk (HD) 205, an OS, a workload management program of the present invention, and the like, and executes the program in the RAM 202. Control to temporarily store necessary information, files, etc.

  Reference numeral 201 denotes a ROM which is a storage unit, and stores therein various data used for programs such as a basic I / O program, print order information processing, and worker information processing. Reference numeral 202 denotes a RAM which is temporary storage means, and functions as a main memory, work area, and the like of the CPU 200.

  Reference numeral 203 denotes a flexible disk (FD) drive as a storage medium reading means, and a program or the like stored in the FD 204 as a storage medium can be loaded into the computer system through the FD drive 303 as shown in FIG. . Note that the storage medium is not limited to the FD, and may be any CD-ROM, CD-R, CD-RW, PC card, DVD, IC memory card, MO, memory stick, and the like.

  Reference numeral 204 denotes a flexible disk (FD) that is a storage medium, which is a storage medium that stores a computer-readable program.

  Reference numeral 205 denotes one of external storage means, which is a hard disk (HD) that functions as a large-capacity memory, and stores application programs, an OS, a workload management program, related programs, and the like.

  Reference numeral 206 denotes a keyboard which is an instruction input means. The user inputs an instruction to the client computer, and an operator or an administrator inputs an operation status change command, an operator change command, etc. to the operator computer. is there.

  A display 207 is a display unit that displays commands input from the keyboard 206, acquired information, and the like.

  A system bus 208 controls the flow of data in a computer that is a client or a server.

  Reference numeral 209 denotes an interface which is an input / output unit, and the information processing apparatus exchanges data with an external apparatus via the interface 209.

  FIG. 3 is a diagram showing an example of a memory map of the RAM 202 shown in FIG. 2, and is a memory map in a state where the workload management program loaded from the FD 204 is loaded into the RAM 202 and can be executed.

  In this embodiment, an example is shown in which the workload management program and related data are directly loaded from the FD 204 into the RAM 202 and executed. However, every time the workload management program is operated from the FD 204, the workload management program is already executed. May be loaded into the RAM 202 from the HD 205 in which is installed.

  In addition to the FD, the medium for storing the workload management program may be a CD-ROM, CD-R, PC card, DVD, or IC memory card. Further, it is possible to store the workload management program in the ROM 201, configure it as a part of the memory map, and execute it directly by the CPU 200.

  In addition, software that realizes the same function as each of the above devices can be used as an alternative to a hardware device.

  Reference numeral 301 denotes a basic I / O program, which has an IPL (Initial Program Loading) function for starting the operation of the OS by reading the OS from the HD 205 into the RAM 202 when the control device is turned on. This is the area that contains the program.

  Reference numeral 302 denotes an operating system (OS), and 303 denotes a work load management program, which is stored in an area secured on the RAM 202. Reference numeral 304 denotes related data, which is stored in an area secured on the RAM 202. Reference numeral 305 denotes a work area in which an area for the CPU 200 to execute the work load management program is secured.

  FIG. 4 is a diagram illustrating an example of a memory map of the FD 204 illustrated in FIG. In FIG. 4, 400 is the data content of the FD 204, 401 is volume information indicating data information, 402 is directory information, 403 is the present workload management program described in this embodiment, and 404 is its related data. It is. The workload management program 403 includes a center server module and an output base module, and is programmed based on the flowchart described in the embodiment.

  FIG. 5 is a diagram showing a relationship with the FD 204 inserted into the FD drive 203 shown in FIG. 2, and the same components as those in FIG. 2 are denoted by the same reference numerals.

  In FIG. 5, the FD 204 stores the present workload management program and related data described in this embodiment.

  FIG. 6 is a diagram showing the overall configuration of the print management system.

  The client computer 600 is the same as the client computer 101 of FIG. 1, and a program having at least a print order generation unit 601 and a print order transmission unit is operating.

  The center server 610 is the same as the center server 102 of FIG. 1, and at least a print order receiving unit 611 from a client computer, an order ID assigning unit 612 that is uniquely assigned to a print order, and a processing status transmitted from an output base A receiving unit 613, a print order information processing management unit 614, a request receiving / transmitting unit 615 for print order information transmitted from the output base, a worker information management unit 616 of the output base, and a work transmitted from the output base A program having a reception / transmission unit 617 for a person-in-charge change request, a print order information storage unit 618 for storing a print order, and a worker information storage unit 619 for storing worker information is operating.

  The output bases 620 (1),..., 620 (N) are the same as the output bases 110, 120, and 130 in FIG. 1, and at least the print order information acquisition request to the center server is received / received from the center server 621. A print order information display unit 622, an order processing status input unit 623, a transmission unit 624 for transmitting the processing status to the center server, a print processing unit 625, a request transmission / reception unit 626 for worker information to the center server, It has a display unit 627 for displaying the worker information received from the center server, an order worker person selection unit 628, and a change request transmission unit 629 to the worker person selected in 628 to the center server. There are various combinations of this system configuration, and one example is shown in FIGS.

  Figure 7: Sends print order information and operator information acquisition requests directly from the operator computer to the center server via the network, receives data such as print order information and worker information, and connects to the network in the base The print request is made from each operator computer to the printer.

  FIG. 8 shows a configuration in which a server is provided on the output base side, and requests regarding print order information and worker information collectively managed on the center server side are transmitted and received through the base management server. The site management server functions as a proxy server, and manages local data for each site when each request is made if necessary. In FIG. 8, it also plays the role of a printer server.

  FIG. 9 is a flowchart showing the processing on the operator computer side of the output base in the workload management method of this embodiment. In this embodiment, either the configuration of FIG. 7 or FIG. 8 is valid, but the case of FIG. 7 is assumed for the sake of simplicity of explanation.

  The processing of the operator computer according to this embodiment will be described below according to the flowchart.

  In the following, a print order is described as an order.

  First, when starting the workload management program of this embodiment, necessary initialization processing is performed (S901). Next, it is determined whether an order list display request is detected (S902). If yes, an order list acquisition request is transmitted to the center server (S903). An example of this list is shown in FIG. If No in S902, it is determined whether it is a worker information display request (S913), and if yes, a worker information acquisition request is transmitted to the center server (S914).

Next, it is determined whether there is data received from the server (S904). If yes, it is determined whether the received data is an order list (S905). If yes, an order list is displayed to the operator (S906). If no in S905, it is determined whether it is worker information (S917). If yes, worker information is displayed (S918). An example of this worker information is as shown in FIG. 12, and the BUSY degrees, abilities, and abilities for each work registered in the current output base are listed. When assigning a person in charge of a new order, It can be used. Details of FIG. 12 will be described. The BUSY degree is a graph of the accumulated work time of each worker registered in the worker information, and the accumulated work time may be added to the side of the graph. The ability represents the ability value of the overall evaluation. If the average ability is 100, in this figure, less than ~ 40: ★
40 to less than 80:
80 to less than 120: ★★★
120 to less than 160: ★★★★
160 ~: ★★★★★
Is displayed. This value is calculated here by taking the average of the ability values calculated for each of the following operations. In addition, the numerical range of the distribution of ★ may be changed according to the actual capacity distribution of the output base.

  The editing ability and the bookbinding ability are examples of the ability value of the worker for each work type. Here, the ability index when the average ability is set to 100 is displayed, and is calculated by the following formula, for example.

Average processing time of all workers required for model work Ability value = ────────────────────── × 100
Depending on the average processing time of the workers required for model work, the higher the value, the higher the ability,
Average processing time of all workers required for order A: Expected work time of worker B required for order A = Average processing time of all workers required for model work: Because it can approximate the average processing time of workers required for model work ,
Estimated work time of worker B required for order A = Average processing time of all workers required for order A / Capacity value / 100
It can be calculated by.

  FIG. 13 is a worker selection screen displayed using the above calculation logic. When the standard editing time of a certain order is automatically estimated as 80 minutes and the standard binding time as 60 minutes, each calculated worker is displayed. The estimated workload and bookbinding time are displayed, the estimated processing time of the worker in charge selected with the radio button for selecting the person in charge on the left is added to the BUSY degree, and the workload when the order is assigned to the designated person Can be understood at a glance, which helps the operator to select.

  If no in S904, it is determined whether an error has occurred (S915), and if yes, error processing is performed as appropriate (S916). If no, return to S904. If no in S917, other processing is performed as appropriate (S919). From the order list displayed in S906, the operator selects and displays the order he wants to process (S907), and performs various processes. Here, it is determined whether the detected request is a status change request (S908). If Yes, this change request is transmitted to the server (S909). In the example of FIG. 11, a process status change operation can be performed by selecting a status from the process status change drop-down list. If No in S908, it is determined whether a change request for the worker is detected (S920). If Yes, this change request is transmitted to the server (S921). If No in S920, other processing is performed as appropriate (S922). It is determined whether or not these processing results have been received (S910). If they have been received, it is determined whether or not they are status change request processing results (S911). If Yes, the received processing results are displayed. If No, it is determined whether or not the processing result of the worker change request is present (S925). If Yes, the received processing result is displayed (S926). If no in S910, it is determined whether an error has occurred (S923). If yes, error processing is performed as appropriate (S924), and the process returns to 902. If no in S923, return to S910. If No in S925, other processing is performed as appropriate (S927). If no in S913, it is determined whether a program termination request has been detected (S928). If yes, a program termination process is performed (S929), and the program is terminated. In the case of No, other appropriate processing is performed (S930).

  Since the error processing of S916 and S924 and the other processing of S919, S922, S927, and S930 are irrelevant to the essence of the present invention, the description thereof is omitted.

  FIG. 10 is a flowchart showing processing on the center server side in the workload management method of this embodiment. Hereinafter, the processing of the center server of this embodiment will be described according to the flowchart.

  First, when starting the center server program of the workload management system of this embodiment, necessary initialization processing is performed (S1001). Next, it is determined whether an order list acquisition request has been detected (S1002). If yes, a list of order information including order IDs, order names, and the like sufficient to display FIG. 11 is generated from the information management unit (S1003). ), The generated order list is transmitted to the request destination (in this example, the output base) (S1004), and the process returns to S1002. If no in S1002, it is determined whether an order detail information acquisition request has been detected (S1005). If yes, order detail information is acquired from the information management unit (S1006), and the acquired order detail information is used as the request destination. Send (S1007) and return to S1002. If no in S1005, it is determined whether it is a print order from the customer (S1008). If yes, an order ID that uniquely identifies the print order is issued (S1009), and each operation according to the contents of the print order The standard work time for each is calculated (S1010).

  In calculating the standard work time, a parameter that greatly affects the work time is determined for each work, and the average work time of all workers is acquired for each value, and the standard value for each unit is determined.

  It may be calculated by multiplying it by the ratio of the value specified in the print order.

  The calculated standard work time for each work is added to the detailed order information generated from the print order, and is registered in the print order information management unit (S1011), and the process returns to S1002.

  If no in S1008, it is determined whether it is a worker information acquisition request (S1012) .If yes, worker information requested from the worker information management unit is generated (S1013), and this is sent to the request destination. (S1014), the process returns to S1002. If no in S1012, it is determined whether it is a request for registering worker information (S1015). If Yes, the designated worker information is registered in the worker information management unit (S1016). If no in S1015, it is determined whether a request to change the processing status of the order specified by the order ID is detected (S1017). If yes, a work list that ends with the changed status is acquired (S1018). Let M be the number of acquired work types.

  Here, the print order information management unit (614 in FIG. 6) of the center server also has information related to each processing status and the type of work to be completed.

For example,
Processed pre-printing, printing: Editing only Printed, bookbinding: Editing, printing Bookbinding processing, delivery processing, delivery processing completed, order completed: Edit, printing, bookbinding information is registered. These statuses and work types can also be sorted in chronological order,
Pre-print processing <printing <printed <bookbinding <bookbinding processing <delivery processing <delivery processing <order completed edit <printing <bookbinding. Also, depending on the system, this name may be different, or some statuses may not be used, for example, a status of “to already” may be used.

  From these pieces of information, S1018 is determined. For example, in the case of a processing status of “in bookbinding”, the work Wx to be finished is two, editing and printing. Next, it is determined whether there is an operation to be completed, that is, M> 0 (S1019). If no, the process returns to S1002, and if yes, the order operation is performed by specifying the order ID specified at the time of processing status change request. The person in charge is obtained from the print order information storage unit, the accumulated work time of the person in charge of the work is obtained from the worker information, and the estimated processing time Tcx (x: 1 to M) of the completed work of the order ID is obtained. Obtained from the print order information storage unit (S1020). Next, a value obtained by subtracting the total of Tcx (total from Tc0 to TcM) from the acquired cumulative work time is set as worker information of the worker in charge as a new cumulative work time (S1021).

  Next, in the case of no in S1017, it is determined whether or not it is an order worker change request (S1022), and in the case of yes, a process for correcting the cumulative work time of the old and new worker is performed.

  First, the current status of the specified order O is acquired from the print order information management unit (S1023). Next, an uncompleted work type W′x with the acquired current status is acquired (S1024). This can be obtained from the information related to each processing status and the completed work type and the time series information of the work type. The work type ahead of the completed work in chronological order is the uncompleted work.

  Let N be the number of acquired work types.

  Next, the standard processing time Tsx and the expected processing time Tex of the incomplete work type W′x (x: 1 to N) of the order O are acquired from the print order information management unit for x: 1 to N (S1025). The cumulative work time Tpo of the pre-change person in charge Po is obtained from the worker information management department, and the value obtained by subtracting the total of Tex (total from Te0 to TeN) is used as the new cumulative work time Tpo. Set as worker information (S1026).

  Next, the ability value Sx (x: 1 to N) and the accumulated work time Tpn for the unfinished work of the new worker Pn are acquired (S1027). The estimated unfinished work time of the new person in charge is calculated from the standard processing time Tsx acquired in S1025 and the ability value Sx, and T'ex is calculated. The calculated value T'ex is reset to the expected processing time Tex for all x: 1 to N (S1028). The value obtained by adding the total of T'ex (sum of T'e0 to T'eN) to the total work time Tpn of the new person in charge is set as the worker information of the new person Pn as the new total work time Tpn. (S1029), the process returns to S1002.

  If no in S1022, it is determined whether a program end request has been detected (S1030), and if yes, program end processing is performed (S1031), and the program ends. In the case of No, other appropriate processing is performed (S1032). Since the other processing of S1032 is irrelevant to the essence of the present invention, description thereof is omitted.

  In S1020 and S1021 of FIG. 10 of the first embodiment, the time actually taken when each work is completed is converted into a specific work to which a reference value for each work parameter is assigned, and for each worker. Save the average value of the previous value and the new conversion value for each specific operation. At the same time, the average value of all workers is similarly corrected with the new data. From the average processing time for each worker of the specific work obtained in this way and the average processing time of all workers, the operator's ability value is recalculated at the designated timing or at a fixed timing, Capability values can be corrected according to actual working conditions.

Configuration diagram of a print management system that implements the workload management method of this embodiment Block diagram illustrating the configuration of the information processing apparatus according to the embodiment Memory map in the block diagram shown in FIG. The figure which shows an example of the memory map of FIG. Figure showing the relationship with the FD inserted in the FD drive shown in Figure 2 Outline configuration diagram of entire print management system of this embodiment Configuration diagram showing an example of the output base of FIG. Configuration diagram showing an example of the output base of FIG. Flow chart showing processing of computer for operator of this system Flow chart showing processing of center server of this system An example of a user interface that lists print order information in this system Example of user interface for listing worker information in this system Example of user interface for selecting workers from the list in this system

Claims (9)

The print order information requested by the user via the network such as the Internet is centrally managed by the server, and the print order information is acquired from one or a plurality of output bases to the management server, and the designated worker is in charge. Is an information processing device that performs work related to print orders,
On the management server side,
Means for assigning an order identifier (hereinafter referred to as an order ID) for uniquely specifying a print order (hereinafter referred to as an order) to the order information;
Means for automatically estimating the standard work time required to create the printed matter specified in the order;
Means for registering the worker at the output base as the worker information together with the work capability value;
Means for registering a worker in charge of the order as print order information from the registered workers;
Means for calculating the estimated work time of the order from the automatically estimated standard work time and the ability value of the selected worker;
Means for registering the standard work time and the expected work time as print order information of the order;
Means for adding the calculated expected work time as a cumulative work time of the worker and storing it in the worker information;
Means for subtracting the time required for the work from the cumulative work time of the worker information when the completion of the work is detected, and storing the same as the cumulative work time;
On the output base side,
Means for displaying the accumulated work time of the worker in charge as a measure of busyness of each worker (hereinafter referred to as BUSY degree);
Means for displaying a list of worker information including the BUSY degree calculated for each operator for all workers at the output base;
An information processing apparatus comprising: means for selecting a worker in charge of the order from the registered workers. In the automatic estimation of the standard work time, means for registering a reference value for each set value of an order that affects the time of each work type, such as editing, printing, bookbinding, and delivery of printed matter,
The information processing apparatus according to claim 1, further comprising means for registering the work capability value of the worker for each work type such as editing, printing, bookbinding, and delivery. On the output base side, each order person inputs the processing status of the order (hereinafter referred to as processing status) by specifying the order ID,
On the management server side, there is a means to store the processing status input by the worker in charge as print order information,
Status information holding means for holding related information on which work type is completed among all the work types classified for the status input by the processing status input means;
The information processing apparatus according to claim 1, wherein the work completion detection is performed at a time when a status indicating completion of the work type is input. On the output base side, the means for changing the person in charge of the order at any point in time, and on the management server side, when the work person in charge change request is detected, the processing status of the order in which the change is designated is determined from the print order information. Means to obtain,
In the acquisition status, status information holding means for holding related information indicating which work type is incomplete among all work types to be classified;
For the standard work time and the estimated work time stored as the print order information of the order, the value of the unfinished work type is acquired, and the estimated work time of the unfinished work is obtained from the cumulative work time of the person in charge before the change. Means for re-storing the value obtained by subtracting the sum of the values in the worker information as the accumulated work time of the person in charge before the change,
The ability value and cumulative work time for the incomplete work of the new person in charge are acquired from the worker information, and the incomplete work is predicted from the standard work time for the obtained incomplete work and the ability value of the obtained new person in charge. Means for calculating the processing time and re-storing it in the print order information;
2. The apparatus according to claim 1, further comprising means for re-storing a value obtained by adding the calculated total sum of the estimated processing times to the cumulative work time of the new person in the worker information as the cumulative work time of the new person. Information processing device.   A means for calculating an average processing time of each worker for the specific work to which the reference value according to claim 2 is assigned, and a value obtained by using the reference value as a denominator and the average work time of each worker as a numerator. The information processing apparatus according to claim 2, further comprising means for setting as an ability value. The print order information requested by the user via the network such as the Internet is centrally managed by the server, and the print order information is acquired from one or a plurality of output bases to the management server, and the designated worker is in charge. Is a workload management method for workers in print order management that performs work related to print orders,
The management server and the output base have a function of the information processing apparatus according to any one of claims 1 to 5.   A print management system having the function of the information processing apparatus according to claim 1.   A computer-readable storage medium storing a program for causing a computer to realize the function of the information processing apparatus according to claim 1.   The program for making a computer implement | achieve the function of the information processing apparatus in any one of Claims 1-5.

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