JP6948214B2 - Equipment management device and equipment management method - Google Patents

Description

The present invention relates to a device management device and a device management method.

In recent years, the use of delivery lockers has been increasing in condominiums and other condominiums, for example. Some of these delivery lockers can carry in food and the like.

When food or the like is brought into a delivery locker, for example, deterioration of hygiene due to forgetting to take out the user becomes a problem. On the other hand, a technique for reliably delivering a product (food or the like) to a user is known (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2012-64072

By the way, some problem (for example, failure or accident of the delivery locker) may suddenly occur in the delivery locker. In such a case, it is necessary to promptly dispatch a technician to repair the failure, for example, according to the urgency of the problem that has occurred.

However, it was sometimes difficult to identify the technician who could arrive at the delivery locker earliest. This is because, for example, the means of transportation of each technician (for example, a car, a motorcycle, a walk, a bicycle, etc.) may be different.

The embodiment of the present invention has been made in view of the above points, and an object of the present invention is to identify a technician to be dispatched to the device.

In order to achieve the above object, the embodiment of the present invention is a device management device for managing a device, and when an abnormality occurs in the device, the technician to be dispatched to the device is narrowed down from a plurality of technicians. Movement from the current position of the technician to the installation position of the device based on the narrowing means, the current position of the technician narrowed down by the narrowing means, the moving method of the technician, and the installation position of the device. It has a calculation means for calculating the time required for the operation, and a specific means for specifying the engineer to be dispatched to the equipment among the engineers narrowed down by the narrowing means based on the time calculated by the calculation means. It is a feature.

It is possible to identify the technician to be dispatched to the equipment.

It is a figure which shows an example of the whole structure of the device management system which concerns on this embodiment. It is a figure which shows an example of the hardware configuration of a computer. It is a figure which shows an example of the functional structure of the management apparatus which concerns on this embodiment. It is a figure which shows an example of the device information. It is a figure which shows an example of the technician information. It is a flowchart which shows an example of the whole process executed by the management apparatus which concerns on this embodiment. It is a flowchart which shows an example of the process of specifying a technician to be dispatched. It is a figure which shows an example of the notification screen displayed on the technician terminal. It is a figure which shows an example of the notification screen displayed on the operator terminal.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

<Overall configuration>
First, the overall configuration of the device management system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of the overall configuration of the device management system 1 according to the present embodiment.

As shown in FIG. 1, the device management system 1 according to the present embodiment includes a management device 10, an operator terminal 20, a plurality of technician terminals 30, and a plurality of devices 40. Further, the management device 10, the operator terminal 20, the plurality of technician terminals 30, and the plurality of devices 40 are communicably connected via a wide area network N such as the Internet. It should be noted that all or part of the plurality of devices 40 may not be connected to the network N.

The device 40 is various devices or equipment whose position and status (for example, normal or abnormal) are managed by the management device 10. Hereinafter, the status of the device 40 will be referred to as "device status".

The device 40 includes, for example, a delivery locker installed in an apartment house such as an apartment, a station, a convenience store, or the like. Hereinafter, the device 40 is assumed to be a delivery locker as an example.

However, the device 40 is not limited to the delivery locker, and may be any device or equipment whose installation position and device status are managed by the management device 10. Equipment 40 includes, for example, coin lockers, elevators, escalator, automatic doors, vending machines, security cameras, air conditioning equipment, parking meters, lighting equipment such as fluorescent lights and street lights, lighting equipment, parks, etc. Examples include play equipment to be installed.

The operator terminal 20 is, for example, a terminal device such as a PC (personal computer) used by a call center operator or the like. For example, when the operator of the call center receives by telephone that an abnormality has occurred in the device 40, the operator terminal 20 is used to determine that the device status of the device 40 managed by the management device 10 has been abnormal. Update to the value shown.

The management device 10 is a device or system that manages information about the technician terminal 30 (hereinafter referred to as "technician information") and information regarding the device 40 (hereinafter referred to as "device information"). The device information includes the above-mentioned position of the device 40 (that is, the installation position of the device 40) and the device status. Further, the technician information includes the position of the technician (that is, the current position of the technician terminal 30).

The management device 10 identifies the technician terminal 30 of the technician who can arrive at the device 40 earliest, for example, when the device status of the device 40 is updated to a value indicating that an abnormality has occurred by the operator terminal 20. do. The technician who can arrive earliest can search for a route based on the means of transportation of each technician (for example, car, walk, bicycle, motorcycle, etc.), the position of each technician, and the position of the device 40 as search conditions. Can be identified.

Then, the management device 10 notifies the specified technician terminal 30 to go to the device 40. As a result, the technician who can arrive at the device 40 in which the abnormality has occurred earliest is dispatched to the device 40.

The technician terminal 30 is a terminal device such as a smartphone, a tablet terminal, a notebook PC, or a wearable device used by a technician. The technician terminal 30 displays, for example, a route to the device 40 in which an abnormality has occurred on a map in response to a notification from the management device 10 or the like. By referring to the map and the route displayed on the technician terminal 30, the technician can go to the device 40 in which the abnormality has occurred.

A technician is a person who handles abnormalities such as maintenance of the device 40 and repair of a failure. The technician may be referred to as, for example, a worker, a maintenance worker, a serviceman, a service engineer, a customer engineer, or the like.

The configuration of the device management system 1 shown in FIG. 1 is an example, and may be another configuration. For example, the device management system 1 shown in FIG. 1 may include a plurality of operator terminals 20. Further, for example, the management device 10 and the operator terminal 20 may be realized by one device.

<Hardware configuration>
Next, the hardware configurations of the management device 10, the operator terminal 20, and the technician terminal 30 according to the present embodiment will be described. The management device 10, the operator terminal 20, and the technician terminal 30 according to the present embodiment can be realized by, for example, the computer 500 shown in FIG. FIG. 2 is a diagram showing an example of the hardware configuration of the computer 500.

The computer 500 shown in FIG. 2 includes an input device 501, a display device 502, an external I / F 503, a communication I / F 504, a RAM (Random Access Memory) 505, a ROM (Read Only Memory) 506, and a CPU ( It has a Central Processing Unit) 507 and a storage device 508. Each of these hardware is connected to each other by bus B.

The input device 501 is, for example, a keyboard, a mouse, a touch panel, various buttons, or the like, and is used for a user to input various operations. The display device 502 is, for example, a display or the like, and displays various processing results. The management device 10 does not have to have at least one of the input device 501 and the display device 502.

The external I / F 503 has an interface with an external device. The external device includes a recording medium 503a and the like. The computer 500 can read and write the recording medium 503a via the external I / F 503. The recording medium 503a includes, for example, a CD, a DVD, an SD memory card, a USB memory, and the like.

The communication I / F 504 is an interface for connecting the computer 500 to the network N.

The RAM 505 is a volatile semiconductor memory that temporarily holds programs and data. The ROM 506 is a non-volatile semiconductor memory capable of holding programs and data even when the power is turned off. The ROM 506 stores, for example, data such as OS (Operating System) settings and network settings.

The CPU 507 is an arithmetic unit that realizes control of the entire computer 500 and various functions by reading a program or data from a ROM 506, a storage device 508, or the like onto the RAM 505 and executing processing based on the program or data.

The storage device 508 is, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), or the like, and is a non-volatile memory for storing programs and data. The programs and data stored in the storage device 508 include, for example, an OS, application software running on the OS, and the like.

The technician terminal 30 may have a GPS (Global Positioning System) receiver in addition to the hardware shown in FIG. The GPS receiver is a module that receives a predetermined radio wave from GPS and measures the latitude and longitude indicating the current position.

The management device 10, the operator terminal 20, and the technician terminal 30 according to the present embodiment can realize various processes as described later by the computer 500 shown in FIG.

<Functional configuration>
Next, the functional configuration of the management device 10 according to the present embodiment will be described with reference to FIG. FIG. 3 is a diagram showing an example of the functional configuration of the management device 10 according to the present embodiment.

As shown in FIG. 3, the management device 10 according to the present embodiment includes a device status update unit 101, a technician identification processing unit 102, and an output unit 103. Each of these functional units is realized by a process in which one or more programs installed in the management device 10 are executed by the CPU 507 of the management device 10. It is not always necessary for the management device 10 to have all of these functional units. One or more of these functional units may be realized by a process in which the management device 10 and one or more other devices cooperate with each other.

Further, the management device 10 according to the present embodiment has a device information storage unit 110 and a technician information storage unit 120. Each of these storage units can be realized by using, for example, a storage device 508 included in the management device 10. In addition, at least one storage unit of each of these storage units uses a storage device (whether an internal storage device or an external storage device) of another device connected to the management device 10 via the network N, or the like. It may be realized. For example, at least one of these storage units may be built on the cloud server.

The device information storage unit 110 stores device information. Here, the device information stored in the device information storage unit 110 will be described with reference to FIG. FIG. 4 is a diagram showing an example of device information.

As shown in FIG. 4, the device information stored in the device information storage unit 110 includes a "device ID" that identifies the device 40 (delivery locker) and an installation position (for example, latitude and longitude) of the device 40. A "position" indicating the status of the device 40 and a "device status" indicating the status of the device 40 are included.

The device status includes, for example, "normal" indicating that the device 40 is normal and "abnormal" indicating that an abnormality has occurred in the device 40. At this time, the device status "abnormal" may be subdivided according to the type of abnormality and the like. For example, the device status "abnormal" means "abnormality (failure)" indicating that the device 40 has failed, and "abnormality (accident)" indicating that an accident (for example, a person's confinement accident at a delivery locker) has occurred in the device 40. ) ”And so on.

Further, the device status "abnormality" may be subdivided according to the urgency of failure or accident. For example, "abnormality (fault, urgency A)" indicating that a failure with a very high degree of urgency has occurred, "abnormality (fault, urgency B)" indicating that a failure with a relatively high degree of urgency has occurred, etc. It may be subdivided.

Further, the device status may include, for example, "inspection" indicating that the technician is inspecting the device 40, "unavailable" indicating that the device 40 is temporarily unavailable, and the like. .. Further, regarding the device status "normal", for example, "normal (available)" indicating that the device 40 is available, "normal (using)" indicating that the device 40 is in use, and the like. It may be subdivided.

In this way, the device information storage unit 110 stores device information in which the device ID of the device 40, the position where the device 40 is installed, and the device status of the device 40 are associated with each other.

The technician information storage unit 120 stores technician information. Here, the technician information stored in the technician information storage unit 120 will be described with reference to FIG. FIG. 5 is a diagram showing an example of technician information.

As shown in FIG. 5, the technician information stored in the technician information storage unit 120 includes a "technician ID" that identifies the technician, a "terminal ID" that identifies the technician terminal 30, and the current position of the technician (that is, that is). , The "position" indicating the current position of the technician terminal 30 used by the technician, the "transportation means" indicating the moving method used by the technician, the "technician status" indicating the current work contents of the technician, and the technician's technology. "Technical level" indicating a typical level is included.

Examples of the means of transportation include, but are not limited to, cars, walks, motorcycles, bicycles, and the like. For example, information indicating whether or not the railway can be used may be included, such as "walking (railway available)" and "walking (railway not available)".

The technician status includes, for example, "moving" indicating that the technician is heading for the device 40, "responding" indicating that the device 40 is being repaired or maintained, and an abnormality in the device 40. There is "unallocated" or the like indicating that the device is on standby (in other words, it can be assigned to deal with an abnormality that has occurred in the device 40).

In addition, the technician status "moving" indicates "normally moving" indicating that the user is heading to the device 40 for normal work such as maintenance or periodic inspection, and "emergency" indicating that the device 40 is heading to the device 40 in which the abnormality has occurred. It may be subdivided into "moving". Similarly, the technician status "in progress" indicates that the device 40 is being dealt with in normal work such as maintenance and periodic inspections, and the device 40 in which an abnormality has occurred is being dealt with. It may be subdivided into "emergency response in progress" indicating that. At this time, if an abnormality occurs in the device 40, the technician whose technician status is "normally moving" or "normally responding" is determined to be able to handle the device 40, and the technician status is "emergency moving". Or, a technician who is “in emergency response” may determine that the device 40 cannot be responded to.

In addition to these, the technician status may include, for example, "during a break" indicating that the technician is taking a break, "overtime" indicating that the technician is out of the response time, and the like. In addition, the technician status is determined by specifying the current work content for each technician based on a preset daily work schedule.

The technician level includes, for example, "A" indicating that the technician has a high technical level, "B" indicating that the technician has a medium technical level, and "C" indicating that the technical level is not relatively high. be. In general, a technician with a high technical level can deal with many failures and difficult failures. For example, for a certain failure that occurs in the device 40, a technician with a technical level "A" can repair it, but a technician with a technical level "B" cannot repair it. The technical level may be represented by, for example, a score (for example, "100", "90", "80", etc.) instead of "A", "B", "C", etc.

The technician information may include, for example, "authority" indicating the authority of the technician. For the authority, for example, information indicating whether or not the user has the authority to unlock the delivery locker is set.

As described above, in the technician information storage unit 120, the technician ID, the terminal ID of the technician terminal 30, the position of the technician, the means of transportation, the technician status, and the technician level are associated with each other. It is remembered. The "position" included in the technician information is updated at predetermined time intervals, for example, when the management device 10 receives the position information measured by the GPS receiver included in the technician terminal 30.

The device status update unit 101 updates the device status included in the device information in response to the device status update request. Then, the device status update unit 101 determines whether or not it is necessary to dispatch a technician to the device 40 whose device status has been updated (that is, whether or not an abnormality has occurred in the device 40).

The device status update request is made, for example, by the operator terminal 20, the device 40, or the like. For example, when the operator receives the occurrence of a failure of the device 40 by telephone, the operator terminal 20 makes an update request for updating the device status of the device 40 to "abnormal" in response to the operation of the operator. It is transmitted to the management device 10. Alternatively, for example, when the device 40 detects the occurrence of a failure or the like, the device 40 sends an update request for updating the device status to "abnormal" to the management device 10.

When the device status update unit 101 determines that it is necessary to dispatch a technician, the technician identification processing unit 102 performs a process of identifying the technician to be dispatched. Here, the technician identification processing unit 102 includes a device information acquisition unit 104, a narrowing unit 105, a route search unit 106, and a specific unit 107.

The device information acquisition unit 104 acquires the device information whose device status has been updated by the device status update unit 101 among the device information stored in the device information storage unit 110.

The narrowing-down unit 105 narrows down the technicians to be dispatched based on the technician information stored in the technician information storage unit 120 and the device information acquired by the device information acquisition unit 104. That is, the narrowing unit 105 narrows down the technicians to be dispatched based on the device information acquired by the device information acquisition unit 104 for the technicians indicated by the technician information stored in the technician information storage unit 120.

The route search unit 106 uses the moving means and the position included in the technician information indicating each technician narrowed down by the narrowing unit 105 and the position included in the device information acquired by the device information acquisition unit 104 as search conditions. Perform a route search. As a result, a route is searched from the current position of each technician narrowed down by the narrowing unit 105 to the installation position of the device 40 whose device status has been updated (that is, the device 40 in which the abnormality has occurred). In the route search, the time required from the current position of each technician to the installation position of the device 40 in which the abnormality has occurred is also calculated according to the means of transportation of each technician.

The route search unit 106 performs a route search using the road network DB in which the road network data capable of performing the route search with the transportation means as the search condition is prepared. In such a road network DB, for example, road network data is stored for each means of transportation. The cost of links in each road network data is set for each means of transportation.

Alternatively, the road network DB may store a single road network data (not for each means of transportation). In this case, for example, the attribute information of the link in each road network data may include identification information for identifying the moving means that can pass through the link (for example, a flag that identifies the moving means). The cost of the link in each road network data may be adjusted according to the identification information (that is, the means of transportation that can pass the link) included in the attribute information of the link.

The road network DB may be possessed by the management device 10 or may be possessed by another device capable of communicating with the management device 10 via the network. Further, the route search unit 106 may also be possessed by the other device. In this case, the management device 10 may acquire or receive the route search result from the other device.

The identification unit 107 identifies the technician who can arrive at the device 40 whose device status has been updated earliest based on the result of the route search by the route search unit 106. As a result, the technician to be dispatched is specified.

The output unit 103 outputs information about the technician specified by the technician identification processing unit 102. For example, the output unit 103 may send a notification (dispatch notification) instructing the technician terminal 30 of the specified technician to go to the corresponding device 40. Alternatively, the output unit 103 may send a notification (dispatch request notification) indicating that the operator is requested to dispatch a technician to the operator terminal 20. On the technician terminal 30 that has received the dispatch notification, for example, a content requesting to go to the corresponding device 40 is displayed. Further, the operator terminal 20 that has received the dispatch request notification indicates that, for example, a technician to be directed to the device 40 should be selected and a dispatch instruction should be given to the selected technician.

<Overall processing>
Next, the overall processing executed by the management device 10 according to the present embodiment will be described with reference to FIG. FIG. 6 is a flowchart showing an example of the overall processing executed by the management device 10 according to the present embodiment.

First, when the device status update unit 101 receives the device status update request, it is included in the device information of the corresponding device 40 among the device information stored in the device information storage unit 110 in response to the update request. Update the device status (step S101). As described above, the device status update request may be transmitted from the operator terminal 20 to the management device 10 in response to an operation on the operator terminal 20 (device status update operation), or the device 40 may be abnormal. When the occurrence is detected, it may be transmitted from the device 40 to the management device 10.

Next, the device status update unit 101 determines whether or not it is necessary to dispatch a technician to the device 40 whose device status has been updated in step S101 above (step S102).

For example, when the device status of the device 40 is updated from "abnormal" to "normal", the device status update unit 101 determines that it is not necessary to dispatch a technician. In this case, for example, the abnormality that has occurred in the device 40 due to the repair by a technician has been resolved.

On the other hand, the device status update unit 101 determines that it is necessary to dispatch a technician, for example, when the device status of the device 40 is updated from "normal" to "abnormal". In this case, some abnormality has occurred in the device 40.

When the device status update unit 101 determines in step S102 that it is not necessary to dispatch a technician, the management device 10 ends the process.

On the other hand, in step S102, when the device status update unit 101 determines that it is necessary to dispatch a technician, the technician identification processing unit 102 performs a process of specifying the technician to be dispatched (step S103). That is, the technician identification processing unit 102 performs a process of identifying a technician to be dispatched to the device 40 whose device status has been updated in step S101 (that is, the device 40 in which the abnormality has occurred). Hereinafter, the device 40 for which it is determined that it is necessary to dispatch a technician will also be referred to as an “abnormality generating device 40”.

Here, the details of the process of identifying the technician to be dispatched in step S103 will be described with reference to FIG. 7. FIG. 7 is a flowchart showing an example of a process for identifying a technician to be dispatched.

First, the device information acquisition unit 104 acquires the device information whose device status has been updated in step S101 of the device information stored in the device information storage unit 110 (step S201).

Next, the narrowing-down unit 105 narrows down the technicians to be dispatched based on the technician information stored in the technician information storage unit 120 and the device information acquired by the device information acquisition unit 104 (step S202).

Here, as a method of narrowing down the technicians to be dispatched, for example, the following (1) or (2) can be mentioned. In addition, you may narrow down the technicians to be dispatched by combining these (1) and (2).

(1) Narrow down the technicians to be dispatched based on the technician status included in the technician information. This can be, for example, narrowed down to technicians whose technician status is "unassigned". Further, for example, when the technician status "moving" is subdivided into "normal moving" and "emergency moving", it is conceivable to narrow down the technician status to "normally moving". Similarly, for example, when the technician status "in response" is subdivided into "normal response in progress" and "emergency response in progress", it is conceivable to narrow down the technician status to "normal response in progress".

(2) Narrow down the technicians to be dispatched based on the technical level included in the technician information. For example, when a technical level "B" or higher is required to solve an abnormality generated in the abnormality generating device 40, it is conceivable to narrow down to technicians whose technical level is "A" or "B".

In addition to the above (1) and (2), for example, the authority to unlock the delivery locker when it is necessary to unlock the delivery locker in order to solve the abnormality that occurred in the abnormality generating device 40 (delivery locker). It is conceivable to narrow down to technicians who have.

Next, the route search unit 106 searches for the moving means and the position included in the technician information indicating each technician narrowed down in step S202, and the position included in the device information acquired in step S201. A route search is performed as a condition (step S203). As a result, the route from the current position of each technician narrowed down by the narrowing down unit 105 to the installation position of the abnormality generating device 40 is searched for. By searching for a route, the time required for each of these technicians to arrive at the abnormality generating device 40 is also calculated according to the means of transportation of each technician.

The route search in step S203 may be executed without narrowing down the engineers in step S202. In this case, for all the technicians, a route search is performed from the current position of each technician to the installation position of the abnormality generating device 40 according to the means of transportation of each technician.

Next, the identification unit 107 identifies the technician who can arrive at the abnormality generating device 40 earliest based on the result of the route search in step S203 (step S204). The technician identified in this way is the technician to be dispatched.

There may be a case where there are two or more technicians who can arrive at the abnormality generating device 40 earliest (that is, the time required to arrive at the abnormality generating device 40 is the same). In this case, one of the plurality of technicians may be specified as the technician to be dispatched, or all of the plurality of technicians may be specified as the technician to be dispatched.

Further, in step S204 described above, the technician who can arrive at the abnormality generating device 40 earliest is specified. For example, the top N technicians (N ≧ 2) who take less time to arrive at the abnormality generating device 40 are specified. You may.

Return to FIG. Following step S103, the output unit 103 outputs information about the technician identified in step S103 above (step S104).

For example, when there is only one technician specified in step S103 above, the output unit 103 transmits a dispatch notification instructing the technician terminal 30 of the technician to go to the abnormality generating device 40. The dispatch notification includes, for example, the device status of the abnormality generating device 40, route information from the current position of the technician to the installation position of the abnormality generating device 40, and the means of transportation of the technician.

Further, for example, when there are a plurality of technicians specified in step S103 above, the output unit 103 requests the operator to select one of the plurality of technicians as the dispatch target. The dispatch request notification is transmitted to the operator terminal 20. As a result, the operator can operate the operator terminal 20 to determine which of the plurality of technicians to be dispatched to the abnormality generating device 40, and give a dispatch instruction to the determined technician. The dispatch request notification includes, for example, the device status of the abnormality generating device 40, route information from the current position of each technician identified in step S103 above to the installation position of the abnormality generating device 40, and the means of transportation of each technician. And the technician status of each technician and the technical level of each technician.

However, even when there are a plurality of technicians specified in step S103 above, the output unit 103 may transmit a dispatch notification to each of the technician terminals 30 of the plurality of technicians. As a result, a plurality of technicians can be dispatched to the abnormality generating device 40 at the same time.

When the device status "abnormal" is subdivided into, for example, "abnormal (fault, urgency A)", "abnormal (fault, urgency B)", "abnormal (fault, urgency C)" and the like. The processing after step S102 in FIG. 6 may differ depending on the degree of urgency.

For example, when the device status is updated from "normal" to "abnormal (failure, urgency A)" in step S101, the device status in step S101 is performed while the above processing of FIG. 6 (and FIG. 7) is performed. Is updated from "normal" to "abnormal (fault, urgency C)" (that is, when the urgency is low and an abnormality such that a technician should be dispatched during the day occurs), in step S103. The technician to be dispatched may be specified based on the contents of the work schedule of each technician, and the work may be assigned to the technician specified in step S104. More specifically, based on the contents of the work schedule of each technician, the patrol route of each technician was searched, and the technician passing within a predetermined range from the installation position of the corresponding abnormality generating device 40 was identified and specified. The corresponding work of the abnormality generating device 40 may be assigned to the worker.

<Notification screen displayed on the technician terminal 30>
Here, FIG. 8 shows an example of the notification screen G100 displayed on the technician terminal 30 when the technician terminal 30 receives the dispatch notification. FIG. 8 is a diagram showing an example of the notification screen G100 displayed on the technician terminal 30.

In the notification screen G100 shown in FIG. 8, the technician icon G110 indicating the current position of the technician, the abnormality generating device icon G120 indicating the abnormality generating device 40, and the route from the current position of the technician to the installation position of the abnormality generating device 40 ( The route R indicating the route) is displayed on the map. As a result, the technician of the technician terminal 30 who has received the dispatch notification can easily go to the abnormality generating device 40 with reference to the route R. The icon is an example of a display component.

Here, the technician icon G110 is displayed in a different display mode depending on the means of transportation of the technician. The technician icon G110 shown in FIG. 8 is an example in the case where the technician's means of transportation is a “motorcycle”. For example, if the technician's means of transportation is "car", an icon indicating a car is displayed, if the means of transportation is "walking", an icon indicating walking is displayed, and if the means of transportation is "bicycle", an icon is displayed. An icon indicating a bicycle is displayed, etc.

Further, the abnormality generating device icon G120 is displayed in a different display mode depending on the device status. For example, if the device status is "Abnormal (Failure, Urgency A)", it is displayed in red, if the device status is "Abnormal (Failure, Urgency B)", it is displayed in yellow, and the device status is "". If it is "abnormal (fault, urgency C)", it is displayed in purple. Further, for example, there may be a display mode such as blinking or dynamically changing the icon according to the device status.

By displaying the abnormality-generating device icon G120 in a different display mode according to the device status, the engineer can check the content of the abnormality generated in the abnormality-generating device 40 (for example, a failure occurs) depending on the display mode of the abnormality-generating device icon G120. It is possible to know whether or not an accident has occurred, the type of failure that has occurred, the type of accident, etc.) and the degree of urgency.

<Notification screen displayed on operator terminal 20>
Here, FIG. 9 shows an example of the notification screen G200 displayed on the operator terminal 20 when the operator terminal 20 receives the dispatch request notification. FIG. 9 is a diagram showing an example of the notification screen G200 displayed on the operator terminal 20.

In the notification screen G200 shown in FIG. 9, the technician icons G211 to G213 indicating the current positions of the technicians, the abnormality generating device icon G220 indicating the abnormality generating device 40, and the abnormality generating device 40 are installed from the current positions of the technicians. Routes R1 to R3 indicating routes to the positions are displayed on the map. As a result, the operator can select a technician to be dispatched to the abnormality generating device 40 from among the technicians indicated by the technician icons G211 to G213. After selecting a technician to be dispatched to the abnormality generating device 40, the operator may, for example, give a dispatch instruction to the selected technician by telephone or the like, or transmit a predetermined notification to the technician terminal 30 of the technician. You may give a dispatch instruction by doing so. In the example shown in FIG. 9, the case where the number of technicians specified in step S103 is three is shown.

Here, the technician icons G211 to G213 are displayed in different display modes depending on the means of transportation of the technician. The technician icon G211 shown in FIG. 9 is an example when the technician's means of transportation is a “car”, the technician icon G212 is an example when the technician's means of transportation is “walking”, and the technician icon G213 is an example of a technician. This is an example when the means of transportation is a "bike". Further, the technician icons G211 to G213 may be displayed in different display modes depending on the technician status and the technical level of the technician. For example, when the status of the technician is "unallocated", information indicating that the technician is unassigned is added, or information indicating the technician level is added.

Further, the technician icons G211 to G213 may be given a priority for dispatching to the abnormality generating device 40 based on a predetermined standard. The priority order includes, for example, the arrival time required for each technician to arrive at the abnormality generating device 40. In this case, the technician icons G211 to G213 are prioritized in the order of arrival time. Alternatively, for example, a priority may be given according to the technical level of the technician, or a priority may be given in consideration of both the arrival time and the technical level.

Further, the abnormality generating device icon G220 is displayed in a different display mode depending on the device status. For example, if the device status is "Abnormal (Failure, Urgency A)", it is displayed in red, if the device status is "Abnormal (Failure, Urgency B)", it is displayed in yellow, and the device status is "". If it is "abnormal (fault, urgency C)", it is displayed in purple. Further, for example, there may be a display mode such as blinking or dynamically changing the icon according to the device status.

In this way, each technician icon G211 to G213 is displayed in a different display mode according to the means of transportation of the technician, the technician status, the technical level, etc., and the abnormality generating device icon G220 is displayed in a different display mode according to the device status. However, by displaying the routes R1 to R3 of each technician, the operator can select an appropriate technician. For example, it is possible to select a technician who can arrive at the abnormality generating device 40 earliest and who can deal with the abnormality generated in the abnormality generating device 40 according to the transportation means, the technical level, and the like of each technician.

<Summary>
As described above, in the device management system 1 according to the present embodiment, when an abnormality occurs in the device 40, a technician to be dispatched to the device 40 can be specified. Moreover, in the device management system 1 according to the present embodiment, the technician who can arrive at the device 40 earliest, for example, by performing a route search based on the position of the device 40 and the moving means and position of each technician. (Or, the top N technicians, etc. in the order in which they can arrive at the device 40 earlier) can be specified as the technicians to be dispatched. As a result, even if an abnormality or the like with a high degree of urgency occurs in the device 40, a technician can be quickly dispatched to the device 40.

The present invention is not limited to the above-described embodiments specifically disclosed, and various modifications and modifications can be made without departing from the scope of claims.

1 Equipment management system 10 Management device 20 Operator terminal 30 Technician terminal 40 Equipment 101 Equipment status update unit 102 Technician identification processing unit 103 Output unit 104 Equipment information acquisition unit 105 Narrowing unit 106 Route search unit 107 Specific unit N network

Claims (8)

A device management device that manages devices
When an abnormality occurs in the equipment, a means for narrowing down the engineers to be dispatched to the equipment from a plurality of engineers, and a means for narrowing down the engineers.
The current position of the technician narrowed by the narrowing section, a method of moving the technician, the condition and installation position of the device, by performing a route search from the current position to the installation position, before Kigen a path from standing position before Ki設location position, a calculation means for calculating a time required for movement to the set position from the current position,
A specific means for identifying one or more technicians to be dispatched to the equipment among the technicians narrowed down by the narrowing-down means based on the time calculated by the calculation means.
When two or more technicians are specified by the specific means, a predetermined route calculated by the calculation means from the current position of each of the two or more technicians to the installation position is connected to the device management device. Output means to be displayed on the map displayed by the terminal of
A device management device characterized by having. The output means
The device management device according to claim 1, wherein the priority order of the two or more technicians is further displayed on a map displayed by the terminal based on a predetermined standard. The specific means
The device management device according to claim 1 or 2, wherein one or more technicians whose time calculated by the calculation means is the shortest among the technicians narrowed down by the narrowing means. The narrowing means
The feature is that the engineers to be dispatched to the equipment are narrowed down based on at least one of the contents of the abnormality generated in the equipment, the technical level of each of the plurality of engineers, and the state of each of the plurality of engineers. The device management device according to any one of claims 1 to 3. The narrowing means
The device management device according to claim 4, wherein among the plurality of technicians, a technician having a technical level capable of dealing with an abnormality generated in the device is a technician dispatched to the device. The narrowing means
The device management device according to claim 4 or 5, wherein among the plurality of technicians, a technician who is ready to be dispatched to the device is a technician dispatched to the device. The output means
Wherein the two or more technicians each first display part of the current position of 2 or more which indicates each, and a second display part indicating the installation position of the device, is displayed on the map before Symbol end end displays ,
The first display component is
It is displayed in a display mode corresponding to at least one of the moving method of the technician, the technical level of the technician, and the state of the technician.
The second display component is
The device management device according to any one of claims 1 to 6, wherein the device is displayed in a display mode according to the content of the abnormality generated in the device. It is a device management method executed by the device management device that manages the device.
When an abnormality occurs in the equipment, a narrowing procedure to narrow down the engineers to be dispatched to the equipment from a plurality of engineers, and
The current position of the technician narrowed by the narrow-down procedure, the moving method of the technician, the condition and installation position of the device, by performing a route search from the current position to the installation position, before Kigen a path from standing position before Ki設location position, a calculating step of calculating a time required for movement to the set position from the current position,
Based on the time calculated by the calculation procedure, a specific procedure for identifying one or more technicians to be dispatched to the equipment among the technicians narrowed down by the narrowing procedure, and a specific procedure.
When two or more technicians are specified by the specific procedure, a predetermined route calculated by the calculation procedure from the current position of each of the two or more technicians to the installation position is connected to the device management device. Output procedure to be displayed on the map displayed by the terminal of
The a device management method, characterized in that.

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