JP6941873B2 - Business process management support system, management support method, and management support program - Google Patents

Description

The present invention relates to a business process management support system, a management support method, and a management support program. Regarding.

In order to support business processing in companies and the like, many business support systems have been proposed for registering business processing procedures in a computer and managing information sharing and progress of the business.

For example, in Patent Document 1, an application package template is created in advance for each category such as industry and business type, the business flow provided in the package for each business unit is edited based on user input, and further business such as sales and distribution is performed. A technique for designing a business flow that matches the business structure of the user by performing a process of selecting the processing content of the business function included in the business flow in the unit based on the user input is disclosed. Further, Patent Document 2 proposes a technique for supporting the reuse of accumulated business processes.

However, in the technique described in Patent Document 1, the vendor that supplies the software sets the business flow and the business process to be provided to obtain a business structure suitable for the packaged software, and the user himself / herself has his / her own business format. Since it is not possible to create an application program that can manage suitable business processes, there is a problem that it is not possible to flexibly respond to improvements and specification changes for improving convenience.

Further, the technique described in Patent Document 2 allows the user to select a business flow in a higher layer of the business process model, and when using the selected business flow, the selected business flow and the business flow in the lower layer thereof are used. It is necessary to select available parts that are similar to the work concerned from among a large number of candidates, which increases the knowledge and time load for the designer's selection work, and many similar candidates There was a problem that it was difficult to select parts because they were detected.

Japanese Unexamined Patent Publication No. 10-31418 Japanese Unexamined Patent Publication No. 2006-285313

The present invention has been made in view of the above-mentioned conventional problems, and an object of the present invention is business process management capable of creating an application program for a user to manage the progress of business on a simple setting screen. The purpose is to provide support systems, management support methods, and management support programs.

The business process management support system according to one aspect of the present invention made to achieve the above object is a business process management support system that supports the creation and operation of a business management application, and includes process items included in the business and the business. To set an individual business from a storage unit that stores a template data table consisting of data items used in the above and a template program of a business management application associated with the template data table, and an input means having a display function. A matter of creating an input unit that accepts input information and a business management application associated with the management data table of individual business and the management data table from the template data table and the template program based on the received input information. In the registration unit, the performance registration unit that accepts the input of the performance data for the data items included in the management data table and registers the input performance data in the management data table, and the registered performance data. A workflow management unit that outputs or updates progress information of the individual business based on the above, and a control unit that controls the entire system including the storage unit, the input unit, the matter registration unit, the achievement registration unit, and the workflow management unit. And with
The control unit creates an input screen for setting the individual business, displays it on the input means, and executes a business management application associated with the created management data table of the individual business. It is characterized in that it controls a predetermined data processing with respect to the management data table.

The business process management support method according to one aspect of the present invention made to achieve the above object is a business process management support method that supports the creation and operation of a business management application, and includes process items included in the business and the business. To set an individual business from a storage unit that stores a template data table consisting of data items used in the above and a template program of a business management application associated with the template data table, and an input means having a display function. A matter of creating an input unit that accepts input information and a business management application associated with the management data table of individual business and the management data table from the template data table and the template program based on the received input information. In the registration unit, the performance registration unit that accepts the input of the performance data for the data items included in the management data table and registers the input performance data in the management data table, and the registered performance data. A workflow management unit that outputs or updates progress information of the individual business based on the system, and a control unit that controls the entire system including the storage unit, the input unit, the matter registration unit, the performance registration unit, and the workflow management unit. And in a system with
A step of creating an input screen for setting the individual business and displaying it on the input means, a step of receiving input information for setting the individual business from the input means, and the input information from the storage unit. The template data table and the template program corresponding to the above are read, and the input information is applied to the read template data file and the template program to correspond to the management data table and the management data table of the individual business. A step of creating an attached business management application and a step of accepting input of actual data for data items included in the management data table of the individual business and registering the input actual data in the management data table. It is characterized by having a step of outputting or updating progress information of the individual work based on the registered actual data.

The business process management support program according to one aspect of the present invention made to achieve the above object corresponds to a template data table consisting of process items included in the business and data items used in the business, and the template data table. A storage unit that stores a template program of the attached business management application, an input unit that accepts input information for setting an individual business from an input means having a display function, and the template data based on the received input information. Input of actual data to the data items included in the management data table and the matter registration unit that creates the management data table of individual business and the business management application associated with the management data table from the table and the template program. A performance registration unit that accepts and registers the input performance data in the management data table, a workflow management unit that outputs or updates progress information of the individual business based on the registered performance data, and the above. Business process management that supports the creation and operation of business management applications on a computer equipped with a storage unit, the input unit, the matter registration unit, the performance registration unit, and a control unit that controls the entire system including the workflow management unit. It is a business process management support program that executes processing.
A step of creating an input screen for setting the individual business on the computer and displaying it on the input means, a step of receiving input information for setting the individual business from the input means, and the storage unit. The template data table and the template program corresponding to the input information are read from, and the input information is applied to the read template data table and the template program to manage the individual business management data table and the management. The step of creating the business management application associated with the data table and the input of the actual data for the data items included in the management data table of the individual business are accepted, and the input actual data is input to the management data table. It is characterized in that the step of registering the above and the step of outputting or updating the progress information of the individual work based on the registered actual data are executed.

According to the business process management support system of the present invention, a business process model and a business management application suitable for each user's business can be created by a simple operation by using a business process template data table and a business management application template program. However, efficient business management can be performed by the created business management application. In addition, even a user who does not have expertise in programming or a database can create a business management application optimized for each individual case and manage the business with a simple operation.

It is a figure which shows the whole structure of the business process management support system by one Embodiment of this invention. It is a figure which shows each functional block of the business process management support system by one Embodiment of this invention. It is a figure which shows the structural example of the business information database included in the business process management support system by one Embodiment of this invention. It is a figure which shows an example of the menu screen after the business process management support system by this embodiment is started. It is a figure which shows an example of the input screen created by the business definition part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the business definition part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the business definition part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the business definition part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the matter registration part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the matter registration part of the business process management support system by this embodiment. It is a figure which shows an example of the input screen created by the performance search part of the business process management support system by this embodiment. It is a flowchart which shows the matter registration process of the business process management support method executed by the business process management support system by one Embodiment of this invention. It is a flowchart which shows the result registration process of the business process management support method executed by the business process management support system by one Embodiment of this invention. It is a figure which shows an example of the input screen created by the business process management support system by this embodiment. It is a flowchart which shows the process about the progress management of the business process management support method executed by the business process management support system by one Embodiment of this invention.

Hereinafter, specific examples of embodiments for carrying out the present invention will be described in detail with reference to the drawings.

FIG. 1 is a diagram showing an overall configuration of a business process management support system according to an embodiment of the present invention.

As shown in FIG. 1, the business process management support system 10 according to the embodiment of the present invention is a general-purpose computer system, which is composed of a central processing device (CPU), a ROM, a RAM (not shown), and the like. A storage unit consisting of a control unit 11 that executes a predetermined program and controls various data processes and systems, and an SSD (Solid State Drive) or HDD (Hard Disk Drive) that stores various programs and data. 12, an input unit 13 that receives commands and various data inputs from the user via an input device such as a keyboard or a mouse, a display unit 14 that outputs an image signal to a display device such as a liquid crystal display, and a printer. It also includes an output unit 15 that outputs data to a data writing device or the like for a computer-readable recording medium. Further, it includes a communication unit 16 for making a network connection with an external device 30 such as a plurality of client terminals 20 and servers. The input unit 13, the display unit 14, and the output unit 15 are configured to include an external device network-connected to the computer via the communication unit 16, or are configured to be integrally included in the computer system.

In the business process management support system 10 according to the present embodiment, the control unit 11 reads the OS (Operating System), the business process management support program, and various data related to the business process stored in the ROM, RAM, SSD, or the like. , Realized by executing.

The business process management support system 10 according to the embodiment of the present invention is not limited to a form composed of a single computer, and may be composed of a plurality of computers connected to a network. Further, the business process management support system 10 executes various processes related to business process management in response to an access request from an external client terminal 20 having an image display function such as a smartphone or a personal computer (PC), and executes various processes thereof. It may be configured to send the processing result to the client terminal.

Hereinafter, a configuration example of each functional means included in the business process management support system according to the embodiment of the present invention will be described in detail with reference to FIGS. 1 and 2.

FIG. 2 is a diagram showing each functional block of the business process management support system according to the embodiment of the present invention.

As shown in FIG. 2, the business process management support system 10 has a process selection unit 110, a business definition unit 120, and a matter registration unit 130 as functional means realized by a business process management support program executed by the control unit 11. A performance search unit 140, a performance registration unit 150, and a workflow management unit 160 are provided, and a business master storage unit 210, a business matter storage unit 220, and a business information database 230 are constructed in the storage unit 12. These storage units and databases can be constructed in an external data server connected to the business process management support system 10 via a network.

Each functional means of the business process management support system 10 is a business process that a system administrator or an expert who is proficient in business process construction serves as a template for each standard business preset for general users who use this system. Depending on the stage of creating a model and the stage of a general user using a business process model created in advance as a template to individually set, execute, and operate a business process according to each business case. The functional means corresponding to each stage are executed.

The process selection unit 110 creates an input screen for a user (general user or system administrator) to select a process to be executed by the business process management support system 10, and outputs the input screen to the display unit 14. Further, based on the input screen displayed on the display unit 14, commands and data input by the user are received from the input unit 13, and the corresponding functional means (that is, the business definition unit 120, the matter registration unit 130, or the actual results). Hand over to the search unit 140).

Here, the display unit 14 and the input unit 13 perform input / output processing of various signals by individually connected display devices and input devices, but more preferably, the display device and the input device are integrated. For example, an input means having a display function such as a liquid crystal display provided with a touch panel can be used. Further, the business process management support system 10 transmits an input screen similar to that displayed on the display unit 14 created by the process selection unit 110 to the client terminal 20 connected to the network via the communication unit 16. Then, based on the input screen displayed on the display device of the client terminal 20, the user receives a command or data input by the input device (for example, a touch panel) of the client terminal 20 from the client terminal 20, and performs a business process. It is configured to be handed over to the corresponding functional means of the management support system 10. The display device and the input device of the client terminal 20 can be embodied as, for example, a touch screen as an input means having a display function.

The business definition unit 120 is a means for functioning at the stage of creating a template of a business process model provided for general users, and setting information input by a system administrator or an expert level user (hereinafter referred to as an administrative user). According to this, a "business master" is created and stored (that is, registered) in the business master storage unit 210 of the storage unit 12.

Here, the "business master" is used for a series of business process items included in a preset template business, information on the execution order and standard construction period (required days) of each business process, and the business concerned. It is the master data of the business process model including the data items, and defines a series of unit business processes (hereinafter referred to as processes) that compose the business in the order of their execution, and describes the data items used in these processes. This is the data file that was created. The "business master" is a "template data table" consisting of data items included in the business master, and a business management application that realizes data operations on this template data table and data management functions related to each process of the business. It is associated and stored in the business master storage unit 210, and serves as a template for creating a "business matter" described later. A "business" is described as a set of "processes".

The "process" includes a description for registering the data items handled in the process in the "template data table". The "template data table" is a data table whose data items are information that is used or output as standard in each "process" included in the "business master". The "template data table" functions as a temporary shared memory in the "business master", and is associated (joined) with the business information database 230 of the storage unit 12 when creating the "business matter" described later, and the matter Allows access and update of data of data items set at the time of creation.

The business information database 230 is a database composed of various business information related to the business of a company or business entity that uses the business process management support system 10, and is composed of a plurality of different types of data tables. The type of data table means, for example, information classifications such as customers, employees, products, and business cases.

FIG. 3 is a diagram showing a configuration example of a business information database included in the business process management support system according to the embodiment of the present invention. The configuration example of FIG. 3 illustrates four types of data tables included in the business information database 230, and each table is given a table name and a code. The data items included in each table can be additionally set when the "business master" is created.

When registering a "business master", an identifier is assigned to each "business master". Further, a category code is assigned to each of the "business masters" to be registered, and each category is stored in the business master storage unit 210 of the storage unit 12. Business categories such as sales, accounting, and general affairs, and affiliation categories such as business divisions and departments are used as categories, which classify "business masters" and further hierarchical structure (that is, parent category, child category). , Grandchildren category) may be provided. By assigning a category code, it becomes easy to search for a desired "business master" from a large number of registered "business masters".

The matter registration unit 130 is executed at the stage where a general user uses the business process management support system 10. The matter registration unit 130 reads a template "business master" from the business master storage unit 210 based on the setting information from the general user received via the input unit 13 or the client terminal 20, and inputs the "case information" to the business master storage unit 210. In addition, a "business matter" is created and registered in the business matter storage unit 220 of the storage unit 12.

Here, the "project information" is information unique to a specific individual business (that is, a matter), and the "business matter" is a data file composed of information necessary for processing and managing the matter.
For example, while the master data including the process items, their execution order, and data items included in the standard business in general order sales is the "business master", it is unique to "product negotiations for XX company". The data including the process, processing procedure and data item of is a "business matter". In this case, the delivery date, specifications, name of the person in charge, etc. of the "product negotiation for XX company" correspond to the "case information".

The access to the project registration unit 130, that is, the creation of the "business project" may be limited to users who are permitted in advance, for example, the project leader (responsible person of the project) or the person in charge of the project. Even in this case, it is possible to create a "business matter" by adding new "project information" using the "business master" created by the system administrator or expert as a template, so a project that creates a business process for a new matter. Regardless of the superiority or inferiority of the skills of the leader and the person in charge, a "business matter" with a certain level of quality or higher is created.

Further, since the "business master" is defined by a set of "processes" and each "process" is associated with the "template data table", a general user can use the matter registration unit 130 to "business matter". When is created, a set of "processes" and a "management data table" associated with the set of "processes" that make up the "business matter" are automatically generated. Therefore, it is possible to save the trouble of creating a "process" and a "management data table" for each "business matter".

The achievement registration unit 150 receives the input of the "business achievement" from the project leader or the person in charge of the matter who is a general user, and the "management data table" corresponding to the corresponding matter stored in the business matter storage unit 220 of the storage unit 12. Is updated. Here, the "business performance" is information about the fact that each "process" is executed or the "deliverable product" obtained by executing a predetermined "process". When each person in charge of the matter completes the work of the process he / she is in charge of, he / she accesses the achievement registration unit 150 and adds the fact of completion or information on the "deliverables" to the management data table of the matter and stores it. Register in the business matter storage unit 220 of the unit 12. The input for registering the business results is input from the input unit 13 based on the input screen created by the process selection unit 110.

Further, the achievement registration unit 150 receives and attaches the "business achievement" registered in advance and transmitted from the external device 30, and "management data" corresponding to the corresponding matter stored in the business matter storage unit 220 of the storage unit 12. It has a configuration to update the "table". For example, the achievement registration unit 150 transmits document data in a fixed format transmitted from a multifunctional machine or a personal computer having a customer-owned fax (FAX) function registered in advance via the communication unit 16 of the business process management support system 10. And receive it, convert it to text data using the FAX software provided in the business process management support system 10, and register the data of the predetermined item in the data item of the corresponding management data table. The configuration for registering achievements using an external device is not limited to this.

The workflow management unit 160 makes it possible to circulate the "business performance" to a predetermined user. For example, when the person in charge of the matter adds "business performance" to the matter data table by the achievement registration unit 150, the workflow management unit 160 is activated and the update contents of the matter data table are notified to the persons concerned of the matter. .. Further, the workflow management unit 160 has a function of determining the progress status of the matter and outputting a predetermined notification based on the schedule information set in advance.

In response to the access request from the user, the achievement search unit 140 searches for the "business achievement" registered in the achievement registration unit 150 and outputs it so that it can be viewed. In other words, it can be used by everyone involved in the business project, including the project leader, person in charge, approver, etc. With this function, all the parties involved in the matter can check the progress of the work.

Hereinafter, the operation of each functional means of the business process management support system 10 according to the embodiment of the present invention will be described in detail with reference to FIGS. 4 to 10.

When the business process management support system 10 is started, the control unit 11 creates a menu screen for allowing the user (general user or management user) to select the process to be executed by the system by operating the process selection unit 110. Then, the created menu screen is displayed on the display unit 14. Further, when the business process management support system 10 receives an access request from the client terminal 20 connected to the network via the communication unit 16 after the start-up by the input unit 13, the control unit 11 causes the process selection unit 110 to function. , A menu screen similar to the menu screen displayed on the display unit 14 is created and transmitted to the requesting client terminal 20, and input from the client terminal 20 based on the transmitted menu screen is received.

Specifically, an example in which a user instruction is input to the business process management support system 10 by using the display unit 14 and the input unit 13 of the business process management support system 10 will be described.

FIG. 4 is a diagram showing an example of a menu screen after the business process management support system according to the present embodiment is started. The process selection unit 110 is instructed to select, for example, the registration process of the “business master” from the user (general user or administrative user) on the menu screen, that is, “1. Business definition” of the menu screen 300 shown in FIG. When the input for instructing (pointing) the image portion of is received, the instruction input is output to the business definition unit 120.

Similarly, the process selection unit 110 inputs an instruction to select the registration process of the "business matter" from the user (general user or management user) on the menu screen, that is, "2. matter registration" on the menu screen 300 shown in FIG. When the input for instructing (pointing) the image portion of is received, the instruction input is output to the matter registration unit 130, and the instruction input for selecting the process related to "business performance", that is, "3" of the menu screen 300 shown in FIG. When an input for instructing (pointing) the image part of "result management" is received, the instruction input is output to the achievement search unit 140.

When the business definition unit 120 receives an instruction input for selecting the registration process of the "business master" from the process selection unit 110, the business definition unit 120 creates an input screen for registering a series of setting items constituting the "business master". It is displayed on the display unit 14. The business definition unit 120 displays a screen for authenticating the user's access qualification before displaying the input screen for registration of the "business master", and successfully authenticates the user as an administrative user. If this is the case, the input screen can be displayed.

The business definition unit 120 includes a data item setting module 121, a process definition module 122, and a business master creation module 123 corresponding to each element constituting the “business master”, and is based on user input corresponding to these modules. Then, create a new "business master" or update the existing "business master".

FIG. 5 is a diagram showing an example of an input screen created by the business definition unit of the business process management support system according to the present embodiment.
On the input screen of FIG. 5, the selection list 311 of the setting item is displayed on the left side of the screen, and the management user instructs the column 312 displayed as "data item setting" in the selection list 311 (pointing). ) Then, the business definition unit 120 causes the data item setting module 121 to function.

The data item setting module 121 receives an instruction of "data item setting", and for example, as shown in FIG. 5, is for input for setting a "data item" used in a standard business as a template. A table 313 is created and displayed on the display unit 14. The management user inputs the corresponding information in each input field of the displayed input table 313.

In the input table 313, for example, the attribute (data type) and the access right are registered together with the data item name as the input data of the "data item" to be set in each input field of the same row. The input data item name is an item that defines the "field (column)" of the template table described later. Further, although not shown, an identifier may be added to the data set (record) for each row of the input table 313.

After the input of the necessary data items is completed, when the button 314 displayed as "Save" is instructed (pointed) on the input screen shown in FIG. 5, the data item setting module 121 is set to the set "". The data table of "data item" is stored (registered) in the business master storage unit 210 of the storage unit 12.

FIG. 6 is a diagram showing an example of an input screen created by the business definition unit of the business process management support system according to the present embodiment.
On the input screen of FIG. 6, when the management user instructs (points) the column 315 displayed as "process setting" in the selection list 311 of the setting item displayed on the left side of the screen, the business definition unit 120 causes the process definition module 122 to function.

The process definition module 122 creates an input screen on which the input form 320 displayed as “process setting” shown in FIG. 6 is displayed, and displays it on the display unit 14. The management user fills in the following items according to this input form 320.

Input field 3211: Process name.
Input field 322: Initial setting of deadline. The number of days required to complete the process.
Input field 323: Notification user. The username (or email address) involved in the process. Set to the circulation route performed by the workflow management department described later.

When the above items are entered, one "process definition" is completed. The completed "process definition" is displayed on the input screen shown in FIG. 6, and when the button 324 displayed as "save" is instructed (pointed), the "process definition" is sent to the business master storage unit 210 of the storage unit 12. It is saved (registered) as a file. After saving, a plurality of "process definitions" can be registered by inputting different information in each input field again on the input screen shown in FIG.

After that, when the area 325 displayed as "advanced setting" is instructed (pointing) on the input screen of FIG. 6, the process definition module 122 performs the input for making more detailed settings of each "process definition". A screen is created and displayed on the display unit 14.

FIG. 7 is a diagram showing an example of an input screen created by the business definition unit of the business process management support system according to the present embodiment.
On the input screen of FIG. 7, an input list 326 for selecting a data item associated with each "process definition" is displayed. The process definition module 122 reads the data table of the "data item" stored in the business master storage unit 210 and creates the input list 326. The management user specifies essential data items for the process in this input list 326. It is also possible to specify data items that are not displayed on the workflow screen described later.

After all registration is completed, when the button 327 displayed as "Save" is instructed (pointing) on the input screen shown in FIG. 7, the "process definition" file containing the added information is stored. It is stored (registered) in the business master storage unit 210 of the unit 12. After that, the business definition unit 120 displays the input screen of FIG. 6 in which the selection list 311 of the setting items is displayed.

FIG. 8 is a diagram showing an example of an input screen created by the business definition unit of the business process management support system according to the present embodiment.
On the input screen of FIG. 8, when the management user instructs (points) the column 316 displayed as "process setting" in the setting item selection list 311 displayed on the left side of the screen, the business definition unit 120 causes the business master creation module 123 to function.

The business master creation module 123 creates an input screen on which the input form 330 displayed as “category setting” shown in FIG. 8 is displayed, and displays it on the display unit 14. The business master creation module 123 creates a "business master" corresponding to a predetermined category by quoting the "process definition" registered in the process definition file. The management user inputs the following items according to the input form 330 displayed on the input screen shown in FIG.

Input field 331: Business name.
Input field 332: Outline of business.
Input field 333: Process name that constitutes the business. You can register multiple process names. For example, when there are n processes, input from process # 1 to process # n in chronological order (process order). For input, it is preferable to select a registered process in the pull-down menu format, and if it is not registered, return to the "process definition".
Input field 334: Workflow setting. Specify the circulation route to be performed by the workflow management department, for example, e-mail.
Input field 335: Enter the business category. For example, it is configured to be selected in the pull-down menu format.

If you enter the above items, one "business master" will be completed. The completed "business master" is saved (registered) in the business master storage unit 210 of the storage unit 12 when the button 336 displayed as "save" is instructed (pointed) on the input screen shown in FIG. Will be done. When the "business master" is registered in the business master storage unit 210, a category code is assigned to each "business master" and the "business master" is stored together with the template data table described later.

In addition, the "business master" is associated and saved so as to link the business management application program that manages the progress of the registered series of processes. Specifically, in the business process management support system 10 according to the embodiment of the present invention, the template (base program) of the business management application in which the information of each process constituting the business is used as a variable is the business of the storage unit 12. Stored in the master storage unit 210, the business master creation module 123 automatically edits the description that specifies the input variables of the base program so as to correspond to the processes and data items included in the business master, and stores the business master. It is stored in the unit 210.

In the business process management support system 10 according to the embodiment of the present invention, the data of the data items set and registered at each stage of "business master", "process definition", and "data item setting" are linked with the business information database 230. The process of writing, reading, and updating is provided with means for being operated by a procedure described in SQL for operating a relational database.

As described above, in the business process management support system according to the present embodiment, the model of the business management process for general users, that is, the stage of creating and registering the "business master" is executed.

Next, using the created business management process template, the configuration and operation of each functional means corresponding to the stage where general users set the business process according to each business case and perform business management will be explained. do. The management user can execute the functions for general users described below.

The process selection unit 110 of the business process management support system 10 receives an instruction input for selecting the registration process of the "business matter" from the input unit 13 or the client terminal 20 networked to the business process management support system 10, that is, FIG. When the input for instructing (pointing) the image portion of "2. Item registration" in the initial screen 300 shown in the above is received, the accepted instruction input is output to the item registration unit 130.

When the matter registration unit 130 receives the instruction input of the "business matter" registration process from the process selection unit 110, the matter registration unit 130 searches the business master storage unit 210 of the storage unit 12 and includes the name and outline of the registered business master. Create an input screen in which information is arranged in the form of a list. The control unit 11 controls the created input screen to be output to the display unit 14 or the client terminal 20 for display. In addition, the matter registration unit 130 displays the access qualification of the user, for example, the screen for authenticating that the user is an employee of the company before displaying the input screen, and when the user authentication is successful, the case registration unit 130 displays the screen. It may be configured to display an input screen.

FIG. 9 is a diagram showing an example of an input screen created by the project registration unit of the business process management support system according to the present embodiment.

The matter registration unit 130 selects a category suitable for the "business matter" that the general user (project leader or person in charge) intends to register from the "category selection field" 401 of the input screen 400 shown in FIG. Is accepted, the business subordinate to the selected category, that is, the list 410 of the "business master" is displayed.

When the "business master" corresponding to the "business matter" desired by the user, for example, column 411 of the business name B is instructed (that is, pointing) from the business list 410, the matter registration unit 130 performs the business. The corresponding "business master" is read from the master storage unit 210, and an input form for registering a business matter is created and displayed using the read master data as a template.

FIG. 10 is a diagram showing an example of an input screen created by the project registration unit of the business process management support system according to the present embodiment. The input form 420 displayed on the input screen shown in FIG. 10 is a standard that constitutes a "business matter" based on the "process definition" and "data item setting" information associated with the "business master". Input items are selected and displayed. The general user inputs information unique to the "business matter" to be registered in the displayed input items, for example, the matter information shown below.

Input field 421: Item name. For example, enter a project name unique to a specific business such as "Business negotiation for XX company".
Input field 422a: Enter the scheduled start date of the matter.
Input field 422b: Enter the scheduled end date of the matter.
Input field 423: Project summary. Enter the outline of "Business negotiations for XX company".
Input field 424: Member. Enter the names of the project leader, person in charge, approver, etc. of the project. Used for the circulation route of workflow settings.
Input field 425: For example, enter the file name of the related document such as the specification to be complied with.

In the input form of the input screen shown in FIG. 10, the order column 426, the data item list column 427, and each business in which the process name corresponding to the "process" included in the selected "business master" is displayed are displayed. Detailed information about the process (ie, "process") is displayed in column 428. Further, in the order column 426 of each "process", the scheduled date of the process is automatically calculated and displayed based on the initial setting of the deadline date included in the "process definition" starting from the scheduled start date.

When the button 429a displayed as "Save" is instructed (pointed) on the input screen shown in FIG. 10, the "business matter" for which all the items have been input is sent to the business matter storage unit 220 of the storage unit 12. It is saved (registered) as a new "business matter" data file. At the same time, a management data table consisting of data items corresponding to the "business matter" is simultaneously created and saved. If there is an uninput item in the input field displayed on the input form, the matter registration unit 130 may have a function of not accepting registration by outputting an alarm notifying that there is an input omission.

Further, the matter registration unit 130 substitutes the process and data item information set in the "business matter" into the input variable of the business management application saved in association with the "business master", and substitutes the information of the process and the data item set in the "business matter" into the "business". Create a business management application program corresponding to "Matter" and save (register) it in the business matter storage unit 220.

On the other hand, when a general user wants to edit the contents of the "process" or "data item" displayed on the input form, when the button 429b displayed as "edit" is instructed (pointing), the matter registration unit 130 Activates the mode for editing the data of "process definition" and "data item setting" associated with "business master". As the edit mode, the input form of FIG. 10 can be used as it is, or another screen of any form can be used.

The process selection unit 110 of the business process management support system 10 selects a process related to search, registration, or progress management of "business record" from the input unit 13 or the client terminal 20 connected to the business process management support system 10 via a network. When an instruction input, that is, an input for instructing (pointing) the image portion of "3. Achievement management" in the initial screen shown in FIG. 4 is accepted, the accepted instruction input is output to the achievement search unit 140.

In response to the search input of the general user, the performance search unit 140 searches the business matter data file and the management data table stored in the business matter storage unit 220 of the storage unit 12, and searches for the registered "business matter". Display by category so that it can be viewed.

FIG. 11 is a diagram showing an example of an input screen created by the performance search unit of the business process management support system according to the present embodiment. In the input form 430 of the input screen shown in FIG. 11, an input field 431 for narrowing down the matters is arranged. The input field 431 includes a business category (category) field 431, a person in charge field 432, and a period field (433a, 433b).

When the performance search unit 140 receives an instruction input for selecting the "business matter" desired by the user from the displayed "business matter", the data information of the selected "business matter" based on the instruction input, That is, the storage destination memory address, the data file, and the information of the management data table are output to the result registration unit 150.

The achievement registration unit 150 receives the data information of the "business matter" output from the achievement search unit 140, reads the corresponding "business matter" from the business matter storage unit 220 of the storage unit 12, and registers the achievement of the matter. Create an input screen to do this. As the input screen created by the achievement registration unit 150, the input form for project registration shown in FIG. 10 is used as it is. Then, the achievement registration unit 150 adds the information regarding the achievement of the item input by the user from the input screen to the management data table and / or the data file of the "business matter". Here, the information on the actual results is the fact that the unit business process has been completed, the information on the deliverables generated in the progress of the process, the deliverables themselves, and the like.

The workflow management unit 160 is activated when information related to the results of each "process" is registered for the "business matter", and makes the information circulated by the route specified in the "business definition". In addition, the approver specified in the "business definition" is requested to approve the deliverable.

Hereinafter, the business process management support method according to the embodiment of the present invention will be described with reference to FIGS. 12 and 13. The following description describes an embodiment of a stage in which a general user accesses the business process management support system 10 from the client terminal 20 and registers and manages his / her own business.

The business process management support method according to the present embodiment uses the "business master" stored in the storage unit 12 of the business process management support system 10 as a template. The general user searches for the "business master" corresponding to his / her business from the "business master" stored in the storage unit 12 by the business process management system 10, and uses the detected "business master" as a template. Enables various processing and editing of registered "processes" and "data items". Therefore, it is possible to construct a business process that is more suitable for each user's individual business.

FIG. 12 is a flowchart showing a matter registration process of the business process management support method executed by the business process management support system according to the embodiment of the present invention.

Referring to FIG. 12, when the business process management support system 10 receives a request for registration processing of the “business matter” from the client terminal 20 connected to the network, the “business master” file registered in advance in the storage unit 12 Is searched (step S100), and the information consisting of the business name and the outline of the registered "business master" is displayed on the client terminal 20, for example, the input screen 400 posted in the list format shown in FIG. (Step S110).

When a general user uses the input device of the client terminal 20 to instruct (that is, point) a column in which a desired business name is displayed from the list of "business masters" in the input screen shown in FIG. , The business process management support system 10 reads the designated "business master" file, creates an input form for registering the business matter shown in FIG. 10, and sends it to the client terminal 20, and the client terminal 20 receives it. The input form is displayed on the screen (step S120).

The business process management support system 10 receives the registration items input from the input form shown in FIG. 10 displayed on the screen of the client terminal 20 (step S130), and after inputting the data, the client terminal 20 instructs the registration button 429a. Then, the matter registration unit 130 of the business process management support system 10 applies the input information to the read "business master" file and stores it as a new "business matter" data file and a management data table. Register in the business matter data file of the business matter storage unit 220 of the above (step S140).

At the same time, the input information is applied to the input variables of the business management application saved in association with the read "business master" to create a business management application program corresponding to the "business matter". Then, it is saved (registered) in the business matter storage unit 220.

Next, the performance management process of the business process management support method according to the present embodiment will be described. The performance management process searches the business matter data file stored in the business matter storage unit 220, displays the matter list shown in FIG. 11, and registers the achievement for the matter specified by the general user from the matter list. And include each step to manage progress.

FIG. 13 is a flowchart showing a process related to performance registration of the business process management support method executed by the business process management support system according to the embodiment of the present invention.

Referring to FIG. 13, when the business process management support system 10 receives a request for performance management processing of the “business matter” from the client terminal 20, the “business matter” registered from the business matter storage unit 220 of the storage unit 12 Search the data file and management data table (step S200), and display the project name and progress information of each registered "business project" in a list format on the input screen shown in FIG. 11 as a client. Output to the terminal 20 (step S210).

The business process management support system 10 displays the process group included in the business category (for example, business negotiation) in the index field 432 according to the data input in the input field 431 for narrowing down the cases shown in FIG. Create an input screen in which each matter registered in the data file of "business matter" is displayed in the list column 433 of the format arranged below the corresponding process frame of the index column 432 according to the current situation. Is output to the client terminal 20.

When a general user uses the input device of the client terminal 20 to select the column 434 in which the desired matter is displayed from the list column 433 of the "business matter" in the input screen shown in FIG. 11, the client terminal 20 transmits this selection input to the business process management support system 10. When the business process management support system 10 receives the selection input (step S220), the business process management support system 10 reads the data file of the "business matter" and the management data table corresponding to the selection input from the business matter storage unit 220 of the storage unit 12, and the said The business management application associated with the "business matter" is executed, an input form for registering the results of the matter is created, and the input form is output to the client terminal 20 (step S230). The client terminal 20 displays the received input form on the screen.

FIG. 14 is a diagram showing an example of an input screen created by the business process management support system according to the present embodiment. In the input form 440 of the input screen shown in FIG. 14, a display field showing the same items as the input screen shown in FIG. 10 displayed in the matter registration is arranged. The matter name, identification code, creation and update date and time, etc. are displayed in the display column 441, and the process frame 446 included in the business is displayed in chronological order in the process progress column 442. The registered information is displayed in the case summary column 443, the member column 444, the related file column 445, the data item list column 427, and the detailed information column 428 of the business process.

The business process management support system 10 receives the actual data input in each predetermined item field of the input form 440 shown in FIG. 14 displayed on the screen of the client terminal 20 (step S240), and after inputting the data, the client terminal. When the save button 449 is instructed from 20, the performance registration unit 150 of the business process management support system 10 updates the management data table of the matter stored in the storage unit 12 with the input data (step S250). .. At this time, since the management data table is linked to the business information database 230, the data of the corresponding data items in the business information database 230 is also updated.

Next, the progress management of the business process management support method according to the present embodiment, that is, the workflow management process will be described.

FIG. 15 is a flowchart showing a process related to progress management of the business process management support method executed by the business process management support system according to the embodiment of the present invention. Note that some processes overlap with the above-mentioned result registration process.

Referring to FIG. 15, the business process management support system 10 receives a request for performance management processing of an instruction input “business matter” from the client terminal 20 to select a process related to search, registration, or progress management of “business performance”. Then, the business matter data file stored in the business matter storage unit 220 of the storage unit 12 is searched (step S200), and the actual data regarding the progress of each registered "business matter", that is, the completion date data for each process. Is compared with a schedule based on a preset standard number of working days (step S201).

Based on the comparison result, the business process management support system 10 is behind the standard schedule when creating the input form 430 of the input screen in which each "business matter" shown in FIG. 11 is posted in a list format. For the matter, a form in which the delay can be recognized by general users, for example, a list column 433 arranged in the colored column 435 is created at a lower position of the corresponding process frame in the index column 432 corresponding to the last completed process (step S202). ). Then, the created input screen 430 is output to the client terminal 20 (step S210).

After that, when the general user uses the input device of the client terminal 20 to select the column 435 in which the delayed matter is displayed from the list column 433 of the "business matter" in the input screen shown in FIG. , The client terminal 20 transmits this selection input to the business process management support system 10. When the business process management support system 10 receives the selection input (step S220), the business process management support system 10 reads the data file of the "business matter" corresponding to the selection input and executes the business management application associated with the "business matter". , A form in which the delayed process can recognize the process progress column 442, for example, an input form in which the delayed process # 1 is colored as shown in FIG. 14 is created (step S225) and output to the client terminal 20. (Step S230).

Further, when a matter whose progress is behind the standard schedule is selected in step S220, the business management application associated with the "business matter" delays the person in charge of the matter and the project leader. You may set it to send an email to notify you.

The above-mentioned business process management support method can be realized by a computer-executable program written in various programming languages, and can be realized by ROM, EEPROM, EPROM, flash memory, flexible disk, CD-ROM, CD-RW, DVD, SD. It can be stored and distributed in a device-readable recording medium such as a card or MO.

As described above, according to the business process management support system of the present invention, a general user who does not have specialized knowledge of computer programming can create a user-specified business process by a simple operation by using a business process template created in advance. Can be managed.

Further, since the input data to the business process management support system of the present invention is managed by the relational database, it is easy to share information and use data between different business divisions and departments, which is highly convenient for users. Has advantages.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the present invention is not limited to the above-described embodiments and is variously modified within a range that does not deviate from the technical scope of the present invention. It is possible to carry out.

10 Business process management support system 11 Control unit 12 Storage unit 13 Input unit 14 Display unit 15 Output unit 16 Communication unit 20 Client terminal 30 External device 110 Processing selection unit 120 Business definition unit 121 Data item setting module 122 Process definition module 123 Business master Creation module 130 Matter registration department 140 Achievement search department 150 Achievement registration department 160 Workflow management department 210 Business master storage department 220 Business matter storage department 230 Business information database

Claims (9)

A business process management support system that supports the creation and operation of business management applications.
A template data table of data items to be used in the process item and the operations included in the business, the business management of the order to realize the data manipulation and data management function for the form data table in association with the template data table A storage unit that stores the application template program and
An input unit that accepts input information for setting individual tasks from an input means equipped with a display function,
Based on the received input information, the template data table and the template program of the business management application associated with the template data table are used to manage the individual business and the business management application associated with the management data table. With the matter registration department to create
An achievement registration unit that accepts input of actual data for data items included in the management data table and registers the input actual data in the management data table.
A workflow management unit that outputs or updates progress information of the individual business based on the registered actual data, and
A control unit that controls the entire system including the storage unit, the input unit, the matter registration unit, the achievement registration unit, and the workflow management unit is provided.
The control unit
An input screen for setting the individual business is created and displayed on the input means.
A business process management support system characterized in that a business management application associated with the created individual business management data table is executed to control predetermined data processing for the management data table. Further comprising said template data table of data items to be used in the process item and the operations included in the work, the work definition section for creating a template program of the business management application associated with the template data table The business management support system according to claim 1, wherein the business management support system is characterized in that. The first aspect of the present invention is that the matter registration unit can add a data item different from the data item preset in the template data table to the management data table of the individual business to be created. Described business process management support system. The business according to claim 1, wherein the performance registration unit receives input of performance data transmitted from a preset external device and registers the received performance data in the management data table. Process management support system. A business process management support method that supports the creation and operation of business management applications.
A template data table of data items to be used in the process item and the operations included in the business, the business management of the order to realize the data manipulation and data management function for the form data table in association with the template data table a storage unit for storing a template application programs, an input unit for accepting input information for setting the individual work from the input means having a display function, the template data table and said template data based on the input information received It is included in the management data table and the matter registration unit that creates the management data table of individual business and the business management application associated with the management data table from the template program of the business management application associated with the table. The performance registration unit that accepts the input of performance data for the data item and registers the input performance data in the management data table, and outputs or updates the progress information of the individual business based on the registered performance data. In a system including a workflow management unit, a storage unit, an input unit, a matter registration unit, a performance registration unit, and a control unit that controls the entire system including the workflow management unit.
A step of creating an input screen for setting the individual business and displaying it on the input means,
A step of receiving input information for setting the individual business from the input means, and
The template data table corresponding to the input information and the template program of the business management application associated with the template data table are read from the storage unit, and the input information is applied to the read template data table and the template program. Then, the step of creating the management data table of the individual business and the business management application associated with the management data table, and
A step of accepting input of actual data for a data item included in the management data table of the individual business and registering the input actual data in the management data table.
A step of outputting or updating the progress information of the individual work based on the registered actual data, and
A business process management support method characterized by having. It is characterized by further including a step of creating a template data table consisting of process items included in the business and data items used in the business, and a template program of a business management application associated with the template data table. The business process management support method according to claim 5. In the step of creating the management data table of the individual business and the business management application associated with the management data table, a data item different from the data item preset in the template data table is created. The business process management support method according to claim 5, further comprising a step of adding to the management data table of the individual business. The step of registering the input actual data in the management data table accepts the input of the actual data transmitted from the preset external device and registers the accepted actual data in the management data table. The business process management support method according to claim 5, further comprising steps. A template data table of data items to be used in the process item and the operations included in the business, the business management of the order to realize the data manipulation and data management function for the form data table in association with the template data table a storage unit for storing a template application programs, an input unit for accepting input information for setting the individual work from the input means having a display function, the template data table and said template data based on the input information received It is included in the management data table and the matter registration unit that creates the management data table of individual business and the business management application associated with the management data table from the template program of the business management application associated with the table. The performance registration unit that accepts the input of performance data for the data item and registers the input performance data in the management data table, and outputs or updates the progress information of the individual business based on the registered performance data. Creating and creating a business management application on a computer including a workflow management unit, a storage unit, an input unit, a matter registration unit, a performance registration unit, and a control unit that controls the entire system including the workflow management unit. A business process management support program that executes business process management processes that support operations.
On the computer
A step of creating an input screen for setting the individual business and displaying it on the input means,
A step of receiving input information for setting the individual business from the input means, and
The template data table corresponding to the input information and the template program of the business management application associated with the template data table are read from the storage unit, and the input information is applied to the read template data table and the template program. Then, the step of creating the management data table of the individual business and the business management application associated with the management data table, and
A step of accepting input of actual data for a data item included in the management data table of the individual business and registering the input actual data in the management data table.
A business process management support program characterized by executing a step of outputting or updating progress information of the individual business based on the registered actual data.

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