JP2008027339A - Business management support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business management support system that enables easy and accurate instructions of management operations requested for business takeover. <P>SOLUTION: When the name of a management operation to be requested is specified (S3) on a flow map screen activated after the completion of a management operation (S2), the name of a person assigned in advance to take charge of the management operation and the like are read in from a business flow master M4 (S4), and a request mail message for the person in charge is automatically generated with the attachment of a data file including the requested management operation name and key items specifying operation objects (S5). When a menu item representing a requested operation start is selected on a display screen of the request mail message, an operation screen for the requested management operation is automatically activated according to the attached data. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a business management support system.

  2. Description of the Related Art Conventionally, a system has been proposed that supports various business information in a centralized manner using a database to support business management. In such a business management system, since a lot of information related to business is collected in a database, production management, cost management, and the like can be effectively performed.

  As a business management system for a manufacturer / assembler that performs individual order production or multi-item small-quantity production, for example, those described in Patent Documents 1 and 2 are known. In such a manufacturer / assembler, a large number of production operations for products with different specifications are performed in parallel, so that the operations related to the operation of the operation management support system tend to be complicated.

The operation of the business management support system is performed through data management work such as registration or change of data stored in the database. Such management work must be performed sequentially in each process of a series of operations from order receipt to product delivery.
Japanese Patent Laid-Open No. 11-66163 Japanese Patent Laid-Open No. 11-66198

  Incidentally, a series of operations from order receipt to product delivery is performed by persons in a plurality of departments such as a sales department, a design department, a purchasing department, and a manufacturing / assembly department. When business is handed over from the person in charge of the previous process to the person in charge of the subsequent process, the management work of the business management support system is also handed over at the same time. Inheritance of work to the person in charge of the post-process is performed through a business request such as in writing or electronic mail.

  However, at the time of such business handover, there are cases where the business operation requested to the person in charge of the post-process is necessary and sufficient, but the management work instruction associated therewith is not specifically provided. In such a case, it becomes very difficult to carry out the management work of the person in charge who took over the work. As a result, if the business is carried out while the necessary management work is being performed, the subsequent business will be significantly hindered. As described above, in order to carry out management work without delay after taking over the work, it is necessary to give a specific and accurate management work instruction together with the work request. However, if such necessary and sufficient instructions are given each time a management work is requested, a great burden is placed on the client.

  The present invention has been made in view of such circumstances, and a problem to be solved is to provide a business management support system that can easily and accurately request management work to other users. It is in.

  In order to solve the above-described problem, in the business management support system according to claim 1, various items of data managed through a plurality of management operations sequentially performed in each step of the business are key items that serve as indexes at the time of data reference. A database stored in association with the database, database management means for managing data of the database, and a computer terminal that executes a plurality of processing programs used for each of the plurality of management operations in response to the activation thereof In the business management support system, the mail management means for managing the sending and receiving of e-mail between users of the system, the destination is set to the designated user according to the type of management work and the designation of the user, and the designation Request email for automatically generating work request emails with attached management task type information And forming means, and a further comprising a.

  When performing the management work in the business management support system having the above-described configuration, a corresponding processing program is selected from a plurality of processing programs used for each management work sequentially executed in each process of the business at the computer terminal. It will be selected and activated. Here, in this business management support system, when you want to request database management work from another user, if you specify the type of management work to be requested and the user, an email for work request addressed to the specified user is automatically generated Is done. Further, since the work request e-mail automatically generated at this time is attached with the type of management work requested, the type of management work requested can be easily confirmed using this information. it can. That is, in this business management support system, it is possible to accurately instruct the requested user which type of management work is requested by only simple work such as the type of management work to be requested and user designation. .

  Furthermore, in the invention according to claim 2, in the business management support system according to claim 1, the content of the work request e-mail generated by the request mail generation means is displayed together with a menu item for request work start. Mail display means to be displayed on the screen display unit of the computer terminal, and according to the selection operation of the menu item, read the management work type information attached to the displayed e-mail, and the management work of the corresponding type And a startup processing means for selecting and automatically starting the processing program.

  In the configuration according to claim 2, when the person in charge at the request destination displays the contents of the work request e-mail automatically generated by the request mail generation means, a menu for requesting work start is displayed on the display screen. Items are displayed together. When the menu item is selected and operated, the management work processing program is automatically started based on the management work type information attached to the work request e-mail. That is, in the above configuration, the type information of the management work to be requested, which is attached to the work request e-mail by the request mail generation means, is used to select and automatically start the processing program that matches the request. . As a result, even if the user of the request destination does not select a processing program, the processing program corresponding to the request is started without error.

  Furthermore, in the invention according to claim 3, in the business management support system according to claim 2, the request mail generation means, together with the type information of the management work, according to the designation of the key item of the management work to be requested. The key item information is also attached to the e-mail, and the activation processing means reads the attached key item information, specifies the management work target by the read key item, and then executes the processing program. Is going to start.

  When performing work related to database data management (management work), it is necessary to specify a work target by a key item. However, the key items are often set as alphanumeric strings for the convenience of data management, and are difficult to remember. It may be virtually impossible to remember all of the key items of management work to be performed, especially when there are multiple duties concurrently. For this reason, a lot of time and labor is spent on the work of examining the key items, which causes a reduction in work efficiency.

  In that respect, in the above configuration, the key item information necessary for the work request e-mail automatically generated by the request mail generation means is attached, and the requested management work is processed using the attached information. The program is started with the work target specified. As a specific example, when the management work screen is displayed, key items for designating the requested work are entered in advance in the input field. Therefore, the requested user can start the management work immediately without checking the necessary key items or inputting the necessary key items in the input field.

  In the invention according to claim 4, in the business management support system according to any one of claims 1 to 3, the user in charge of the management work and the document data requesting the management work are managed. A work flow master, which is a data table stored in advance for each work type, is provided, and the request mail generation means, in response to designation of the type of management work, performs management work of the type designated by the work flow master. The data of the user in charge and the document are read, and the destination of the automatically generated email and the text described in the email are automatically set.

  In the above configuration, data necessary for creating an e-mail for work request, such as the e-mail address, title, and text of the text, is stored in advance in the business flow master for each type of management work, and the data is used. Thus, an appropriate work request e-mail according to the type of management work requested is automatically generated. For this reason, it is possible to make an appropriate work request without substantially modifying the automatically generated e-mail, and the work of the requester when requesting the management work is further reduced.

  According to a fifth aspect of the present invention, in the business management support system according to any one of the first to fourth aspects, a work list display means for displaying a list of management work on a screen display unit of the computer terminal. The type of management work requested is specified based on a predetermined management work designation operation in the management work list displayed by the work list display means.

  In the above-described configuration, the type of management work requested when requesting the management work by the requester can be specified simply by selecting an appropriate one from the list of management work displayed on the screen. Therefore, the selection work of the management work to be requested that is performed at the time of the request is performed more efficiently.

  Further, in the invention described in claim 6, in the business management support system described in claim 5, the list display of the management work by the work list display means is performed through the illustration of the flow map of the management work.

  In such a case, since the management work to be requested is selected on a screen on which the correlation between the management work is visually displayed in an easily understandable manner, the work efficiency of the requester when requesting the management work is improved. Be able to.

  According to each of the business management support systems described above, it is possible to accurately give instructions when requesting management work to other users, and to reduce the work of the requester and the requested user when requesting management work. . However, there are many opportunities to perform management work other than when requested by another user. In such a case, it is necessary to designate a work target by a key item each time. Of course, the management work in such a case is often the same as the management work performed previously.

  Accordingly, in the invention described in claim 7, in the business management support system described in any one of claims 1 to 6, the key item recording means for recording the selected arbitrary key item, and the key item recording And a record display means for displaying a key item record display field for displaying a list of the key items recorded in the means together with a work screen of each management work displayed on the screen display unit of the computer terminal. I have to.

  The invention according to claim 8 is a database in which various types of data managed through a plurality of management operations sequentially performed in each process of work are stored in association with key items that serve as indexes at the time of data reference. Selected in a business management support system comprising: database management means for managing data of the database; and a computer terminal that executes a plurality of processing programs used for each of the plurality of management operations in response to activation thereof. Key item recording means for recording an arbitrary key item, and a key item recording display field for displaying a list of the key items recorded in the key item recording means are displayed on the screen display unit of the computer terminal. Recording display means for displaying on the work screen of the management work.

  In each of the configurations according to the seventh and eighth aspects, an arbitrary key item selected by the user is recorded on the work screen of the management work. Therefore, it becomes possible to check the necessary key items on the work screen, and the time and labor required for searching for key items at the start of management work can be reduced.

  Further, in the business management support system according to claim 7 or 8, as described in claim 9, the key item recording means performs a selection operation of the key item input column of the work screen in which the key item is input, After that, if the key item input in the input field is recorded when the pasting operation to the display field of the list of key items is performed, the key item can be recorded by a simple operation. Become.

  According to the business management support system and the business management support program of the present invention, it is possible to easily and accurately instruct management work requested in response to business handover.

  DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment embodying the present invention will be described in detail with reference to FIGS. This embodiment is an application example of the present invention to a business management support system for a manufacturer / assembler that performs individual order production or multi-product small-quantity production.

  FIG. 1 schematically shows the overall structure of the business management support system of this embodiment. The business management support system shown in the figure is configured as a server = client type system. This business management support system also incorporates an electronic mail function used for business communication between users (persons in charge of each business).

  The server 10 serving as the core of the business management support system according to the present embodiment includes a database 11, a database management system 12, and a mail management system 13. The database 11 stores various data relating to business. Each data stored in the database 11 is registered, updated, and referred to in various management operations sequentially performed by the user in each process of a series of operations from order receipt to delivery. Data management such as registration, update, and reference of data in the database 11 is performed through the database management system 12. On the other hand, the mail management system 13 that manages transmission / reception of e-mail between users reads the destination information of the received e-mail, and stores it in a storage area (mailbox) allocated for each user based on the read destination information. Process to sort emails.

  In the business management support system of this embodiment, the database management system 12 is configured to correspond to the database management means. Further, the mail management system 13 has a configuration corresponding to the mail management means.

  A large number of client computer terminals 15 used by users of this system are connected to the server 10 through a local area network (LAN) 14. Each client computer terminal 15 has a screen display unit (display) for displaying a work screen for performing management work, and an operation input unit (keyboard, mouse, etc.) for performing various operations on the displayed work screen. I have. The storage devices of the server 10 and the computer terminals 15 for clients store various processing programs used for management work.

  FIG. 2 shows an example of the system flow of such a business management support system. Next, with reference to FIG. 2, the flow of management work of the database 11 performed sequentially in a series of operations from order receipt to product delivery will be described.

First, in the order receiving operation, an “order receiving” operation is performed. In this “order input”, an operation for registering information related to order contents in the database 11 is performed.
In the design work for designing the ordered product, operations such as “product number input”, “product input”, and “parts table input” are performed. In “Product Number Input”, an operation of registering information related to the contents of the manufacturing operation generated by an order in the database 11 is performed. In “product input”, information relating to the content of the product to be manufactured is registered in the database 11, and in “parts table input”, information relating to parts necessary for manufacturing the product is registered in the database 11. .

  Furthermore, the following management work is performed in each work performed as a post-process of the design work. First, in the purchasing work related to the external purchase of completed parts and the purchase of materials of parts to be manufactured, management operations such as “purchase order”, “issue order”, and “delivery acceptance” are performed. In addition, in the manufacturing work related to parts manufacturing, management work such as “schedule entry” is performed, and when parts are manufactured in-house, management work such as “work instruction”, “work result collection”, and “work completion input” are performed. However, when subcontracting the manufacture of parts, management work such as “subcontract instruction” and “subcontract delivery inspection” is performed. When the product is completed, the “complete input” management operation is performed, and when the completed product is shipped, the “shipment input” management operation is performed.

  Each of these management operations is basically performed in the following manner. First, a user who intends to perform management work activates a client program of the business management support system on his computer terminal 15. When this program is activated, a menu screen is activated on the display of the computer terminal 15 following the user authentication operation. On the menu screen, the above-described management operations are listed as menu items. When a menu item selection operation (such as a mouse click operation) is performed on this menu screen, a management work screen corresponding to the display of the computer terminal 15 is activated. When the work such as data input or change performed by the user on the work screen is completed, the computer terminal 15 transmits a command for reflecting the result of the work to the database 11 to the database management system 12. To do. Upon receiving the command, the database management system 12 performs data management processing of the database 11 according to the command.

  Note that menu items related to e-mail such as incoming mail display and new mail creation are also displayed on the menu screen and the work screen of each management operation. When these menu items are selected and operated, an incoming mail display screen and a new mail creation screen are popped up on the display of the computer terminal 15, respectively.

  FIG. 3 partially shows the data management structure of the database 11 in the business management support system of this embodiment. Next, the data management structure of the database 11 will be described with reference to FIG.

  As shown in the figure, the database 11 is provided with a number of data tables such as an order master M1, a production master M2, and a product master M3. In each data table, data is stored in association with a key item used as an index when referring to the data. For example, the order master M1 stores data on the contents of each order such as a sales person name, a customer name, an order date, and a delivery date, using the order number set at the time of the “order input” operation as a key item. . Similarly, the production number master M2 has the production number set at the time of the above-mentioned “production number input” as a key item, the data about the contents of each manufacturing operation, and the product master M3 has the product number as a key item. The data of each product is stored respectively. In addition to these, the database 11 includes a part master that stores data of each part using the part number as a key item, and an ordering master that stores data about the contents of each order using the order number as a key item. A number of data tables are provided.

  On the other hand, the data of each data table of the database 11 is related to each other through the key items. For example, the order master M1 stores the production number of the manufacturing business related to the order as one of the data items, and is associated with the data of the production master M2 corresponding to the production number. In the example of FIG. 3, the production number master M2 is provided with “order number” as a data reference key for the order master M1 in the data item of each manufacturing operation. For example, the production numbers “YYY1” and “YYY2” are provided. Is associated with the order number “XXXX” of the order master M1. Each data item of the product stored in the product master M3 is provided with both an “order number” serving as a data reference key for the order master M1 and a “manufacturing number” serving as a data reference key for the product number master M2. It has been. For example, the data of the product numbers “ZZZ1” and “ZZZ2” are respectively associated with the data of the order number “XXXX” of the order master M1 and the data of the product number “YYY1” of the product number master M2.

  In each of the above-described management tasks related to the management of each data stored in the database 11 in such a manner, the target of the task is designated by the key item of each data table. For example, the “product number input” operation is performed after an order item to be processed is designated by an order number.

(Management function request function)
By the way, in general, operations such as ordering, design, purchasing, and manufacturing are performed by persons in different departments. In other words, a series of operations that occur in response to orders are performed by the person in charge of each department taking over the operations sequentially. Inheritance of work to the person in charge of the post-process is performed through a business request such as in writing or electronic mail. Along with such business hand-over, management work of the business management support system is also handed over to the person in charge of the subsequent process. For example, when the “order entry” work by the sales person is completed, the work is handed over to the person in charge of the design, and the subsequent work of “product number entry”, “product entry”, and “parts entry” by the designer Done. Further, after that, the business is handed over to the person in charge of purchasing and the person in charge of manufacturing, and the respective persons who have taken over the business perform subsequent operations such as “ordering purchased items”, “work instructions”, and “outsourcing orders”.

  Normally, in order to perform a management task requested in response to the handover of a task, it is necessary to select a menu item of the corresponding management task from the menu screen and specify a work target by a key item. However, if a specific request for management work to be performed is not given in the business request at the time of takeover, or the key items to be worked on are not properly described, the requested management work will not be performed. It becomes very difficult.

  Key items are often set as a list of alphanumeric characters for the convenience of data management, and remember all of the key items for management tasks to be performed when multiple tasks are performed concurrently. It has become difficult to keep. If the key items must be reexamined by re-reading the business request document, e-mail, etc. each time management work is performed, work efficiency will be significantly degraded. Therefore, many business management support systems have been provided with a key item search function so that the order number can be checked if part of the information about the order contents, such as the customer name and order date, is known. It has become. However, if such a search operation is required for each management operation, it is difficult to say that the workability is sufficiently high.

  Therefore, in the present embodiment, in the business management support system, the management work request to the person in charge of the subsequent process accompanying the handover of the business can be performed using the electronic mail managed by the mail management system 13. It can be done. When requesting management work using such an e-mail, a function is provided so that the person in charge of the requester can easily and accurately instruct the person in charge of the request to the person in charge of the request.

The outline of the management request function is as follows.
When the person in charge of the client completes the data registration in each management work described above in his computer terminal 15, a flow map screen as illustrated in FIG. 4 is automatically started on the work screen of the management work. On this flow map screen, a flow chart (flow map) of management work in business is drawn.

  When the mouse pointer P is positioned on the display item of each management work on this flow map screen, the department in charge designated in advance as the person in charge of the management work, the name of the person in charge, and the document (message) requesting the management work are displayed. A pop-up display will appear. When a display item of the requested management work is selected and operated with the mouse, a new mail creation screen is activated.

  In the new mail creation screen activated at this time, as shown in FIG. 5, the destination input field 20 includes the department in charge and the name of the person in charge of management work, the mail title input field 21, and the mail text. Each of the input fields 22 is in a state where a text corresponding to the type of management work requested is already input. That is, an e-mail for requesting work (request mail) is automatically generated in accordance with the designation of the management work requested on the business flow map screen.

  In addition, a data file is automatically attached to the request mail automatically generated at this time. In the example shown in the figure, the data file with the file name “DATA.dat” displayed in the display field 23 of the attached file is automatically attached. In this data file, the management work name to be requested and key item data for designating the work target are stored.

  The destination, title sentence, and text of the request mail automatically generated at this time are acquired from the business flow master M4 that is one of the data tables provided in the database 11. FIG. 6 shows an example of such a business flow master M4. As shown in the figure, the business flow master M4 uses the management work name as a key item, the person in charge assigned to each management work, the department name to which the person in charge belongs, the mail title of the request mail, and the mail text document It is a data table that stores data as data items.

  Incidentally, each computer terminal 15 for clients is provided with an address book accompanying the mail program. This address book is a data table in which the department name and the person in charge name are used as key items and the mail address of the corresponding person in charge is used as a data item. At the time of mail transmission, the computer terminal 15 refers to the address book based on the department in charge and the name of the person in charge input in the address input field 20 and acquires the mail address of the destination.

  The request mail automatically generated in this way is distributed to the person in charge at the request destination through the mail management system 13. The person in charge of the request destination starts the mail program on his computer terminal 15 and confirms the contents of the received request mail.

  FIG. 7 shows a display screen of the request mail received at the computer terminal of the person in charge of the request destination. In this display screen, a menu item 29 for starting management work upon request is displayed in addition to display fields 24 to 28 for sender, recipient, mail title, attached file, mail text, and the like. When the mouse pointer P is placed on the menu item 29 and a selection operation (click operation) is performed, the requested management work screen is automatically activated. At this time, the work screen that is automatically started is in a state where the work target has already been designated. In other words, on the activated work screen, an operation for inputting the key item of the requested work is automatically performed in the key item input field for designating the work target.

  As described above, in the business management support system according to the present embodiment, a request for management work to the person in charge at the request destination can be accurately performed only by a simple operation. Further, the requested management work can be performed without any change without changing the work target without selecting a menu item on the menu screen or inputting a key item for specifying the work target.

  Next, details of specific processing for realizing the management work request function of the business management support system will be described with reference to FIGS. 8 shows the processing on the computer terminal 15a side of the requester from when the requester's person in charge completes the management work until the request mail is transmitted, and FIG. 9 is requested from the arrival of the request mail. The processing on the requesting computer terminal 15b side until the start of management work is shown.

First, the details of the processing on the client computer terminal 15b side will be described with reference to FIG.
When the management work processing program being executed on the requester's computer terminal 15a is operated to complete the management work (S1), the above-described workflow map screen is activated on the display of the computer terminal 15a (S2). . When an operation for selecting the display item of the management task requested on the workflow map screen is performed (S3), the above-described workflow master M4 is referred to using the selected management work name as a key, and the person in charge name, department The name, the title of the request mail, and the text document data are read (S4).

  When the data reading is completed, the processing program automatically starts a new mail creation screen on the display of the computer terminal 15a (S5). At this time, based on the data previously read from the business flow master M4, a process (S5-1) for automatically inputting the destination, title and body of the e-mail into each input field is performed. At the same time, a process (S5-2) for automatically attaching a data file storing the requested management work name and key item data specifying the work target is also performed. As a result, a request mail for the management work selected on the business flow map screen is automatically generated. Thereafter, when an e-mail transmission operation is performed on the new e-mail creation screen, the automatically generated request e-mail data is transmitted to the e-mail management system 13 (S6). The sent request mail is distributed by the mail management system 13 to the mail box of the person in charge of the request destination.

Next, with reference to FIG. 9, the processing on the computer terminal 15b side of the request destination after receiving the request mail will be described.
When the request mail is received at the computer terminal 15 of the person in charge of the request (S7) and an operation for displaying the contents is performed, a display screen of the request mail is activated on the display of the computer terminal 15b ( S8). On the request mail display screen at this time, in addition to the contents of the request mail, the above-mentioned menu item 29 for starting the requested work is also displayed.

  Here, when the selection operation of the menu item 29 for starting the requested work is performed (S9), a start processing program for automatically starting the requested management work processing program is started (S10). The activated activation processing program reads the data file attached to the request mail and acquires the management work name and key item data (S11). Then, based on the acquired data, the corresponding management work processing program is activated, and the read key item is transferred to the activated processing program (S12). The management operation work screen is activated in a state where the key item transferred to the input field of the key item for designating the work target is input by the processing program thus activated (S13).

  Incidentally, in the business management support system of this embodiment, the processing of the above-described work list display means is performed through processing S2 of FIG. 8 at the requesting computer terminal 15a. Further, the processing of the above-described request mail generation means is performed through the processing S3 to S5 of FIG. 8 at the requesting computer terminal 15a. Further, the processing of the above-mentioned mail display means is performed through the processing S8 of FIG. 8 at the requesting computer terminal 15b, and the processing of the above-mentioned activation processing means is similarly performed through the processing S10 to S13 of FIG. 8 at the computer terminal 15b. , Each done.

(Key item recording function)
As described above, in the business management support system of this embodiment, the management work requested by other users can be easily and accurately performed by the management work request function using the email integrated with the system. It has become. However, there are cases where management work is performed other than when requested by another user. In such cases, management is performed after selecting menu items on the menu screen and specifying work targets using key items. It is necessary to start work. As mentioned above, it is difficult to completely remember key items that are often set as simple alphanumeric lists, and it is necessary to use the search function provided in the system for each management work. It takes time and effort to check the key items, which causes a decrease in workability.

  For this reason, the business management support system of the present embodiment is provided with a function for recording key items on the work screen for management work, thereby reducing the work load related to key item search and improving workability. I have to.

  FIG. 10 shows an example of a work screen provided with such a key item record display field 30. As shown in the figure, the key item record display field 30 is provided on the work screen for management work together with a work area 31 provided with various data input fields for performing data management work. In the example screen shown in the figure, the key item record display field 30 is titled “MY work”.

  The key item is recorded in the key item record display field 30 in the following manner. 1) First, the mouse pointer P is moved to the input key item input field 32 provided in the work area 31, and a mouse selection operation (click operation) is performed there. 2) Thereafter, the mouse pointer is moved to the key item record display field 30, and the pasting operation is performed there. 3) By the above operation, as shown in FIG. 11, the key item 33 input to the key item input field 32 selected and operated in the above 1) is displayed in the list of key items displayed in the key item record display field 30 as shown in FIG. It is additionally registered. Note that any one of the key items 33 displayed in the key item record display field 30 can be pasted to the key item input field 32 in the work area 31 through the same selection and pasting operations. Further, the key item 33 is deleted from the key item record display column 30 by, for example, selecting the key item 33 to be deleted with the mouse and pasting it on the “trash box” icon 34 displayed in the key item record display column 30. It can be done with simple operations such as operation.

  The data of each key item 33 displayed in a list in the key item record display field 30 is stored in a key item record table, which is a data table provided in the storage device of the client computer terminal 15. The key item record display column 30 is displayed by the management processing processing program reading the data of the stored key item 33 from the key item record table and displaying the list in the key item record display column 30. Done. In addition, additional registration of key items in the key item record display field 30 is performed by the management work processing program in accordance with the additional registration operation of the key items 33 described above, and the data of the key items 33 to be added is stored in the key item record table. It is done by registering additionally.

  In the business management support system of this embodiment, the processing of the key item recording means is performed through processing related to storage of key items in the key item recording table by the processing program for each management operation. The processing of the key item record display means is performed through processing related to the display of the work screen provided with the key item record display field 30 by the processing program for each management work.

According to the business management support system of this embodiment described above, the following effects can be obtained.
(1) In the business management support system of this embodiment, when the name of the management work requested by the person in charge of the requester is specified, the work target is specified by the specified management work name and the requested management work. A request mail for the person in charge of the request destination is automatically generated with a data file storing data of necessary key items. Then, when the person in charge of the request selects the menu item 29 for starting the requested work displayed together with the display screen of the requested mail, the work target is already specified using the data of the attached data file. In this state, the requested management work processing program is automatically started. Therefore, the person in charge of the client can accurately request management work simply by performing a simple operation. Also, the person in charge at the request destination can appropriately start the processing program according to the request by simply performing a simple operation.

  (2) The requested management is performed because the above processing program is automatically started based on the data of the key item stored in the data file attached to the request mail and the requested work target is designated in advance. It is possible to omit the work of checking and inputting key items at the time of work.

  (3) A business flow master in which data necessary for generating a request mail is stored in advance for each type of management work is provided, and the request mail is automatically generated using the data of the business flow master. Therefore, it becomes possible to request management work more easily and appropriately, and the work of the client at the time of requesting management work can be further reduced.

  (4) Since the selection work of the management work to be requested performed at the time of the request is performed by the selection operation on the business flow map screen in which the correlation of each management work is shown in a visually easy-to-understand manner, the selection work described above Can be performed more efficiently.

  (5) Since any key item selected by the user can be recorded in the key item recording display field 30 provided on the work screen of the management work, it is possible to check the necessary key items on the work screen. Thus, it is possible to reduce the load of the key item search work at the start of the management work. In addition, the recording of the key item in the key item recording / display field 30 is simply performed by using the mouse to perform the pasting operation in the key item recording / display field 30 after the selection operation with the mouse in the key item input field 32 in the work area 31. It can be done with a simple operation.

In addition, you may change the said embodiment as follows.
The configuration of each screen illustrated in FIGS. 4, 5, 7, 10, and 11 (arrangement of each item on the screen, etc.) may be changed as appropriate. In addition, the procedure of operations related to selection of management work requested on the flow map screen and recording of key items on the work screen of management work may be appropriately changed. In short, the user interface of such a business management support system can be arbitrarily set at the discretion of the system designer if it is appropriate for realizing the required functions.

  In the above embodiment, the management work to be requested is selected on the flow map screen illustrated in FIG. 4, but instead of such a screen, a list of mere management work names is displayed and displayed. The selection may be made from among them, or the selection may be made by directly inputting the management work name requested by the user. In short, as long as the type of management work to be requested can be specified, the manner of operation related to the selection may be arbitrarily changed.

  In the above embodiment, the request mail destination, title, and text are automatically set by reading data from the workflow master M4. However, the workflow master M4 is not provided, and these are entered manually. May be. Even in this case, although the time and effort to enter the address of the request mail will increase, if the data of the key item that specifies the type of management work to be requested and the work target is attached to the request mail, the request is requested. It is possible to accurately instruct management work to be performed.

  In the above embodiment, in addition to the data of the type of management work to be requested, the key item data for specifying the work target is attached to the request mail, and the work target is specified using the data of the key item. The work screen of the requested management work was automatically started. However, only the type of management work requested is attached to the request e-mail. Which type of management work is requested by simply starting the work screen of the requested management work without specifying the work target? It is possible to reliably instruct the client.

  In the above-described embodiment, the work screen for the requested management work is automatically started using the data attached to the request mail. Instead of automatically starting the management work screen directly in this way, the management work items requested in the “TODO list”, which is a list of management work scheduled by the user using the attached data, are displayed. By simply adding, it is possible to accurately give instructions to the requesting party when requesting management work. Note that such addition to the “TODO list” is performed automatically upon receipt of a request mail, or is performed through a selection operation by displaying a menu item for adding a list on the display screen of the request mail. Can be. In addition, if the work screen of the management work of the corresponding item is automatically started through the selection operation of the item displayed in the “TODO list”, the requesting user's work for starting the requested management work is performed. Work can be reduced. Even if the management task type and key item data attached to the request e-mail are used for purposes other than the automatic startup of the requested management task work screen, the requested management task instruction must be accurately specified. Alternatively, it is possible to reduce the work of the requested user at the start of the requested management work.

  In the above embodiment, a configuration example is described that includes both a request function using e-mail and a function for recording key items on the work screen of management work. However, only one of these functions is provided. A business management support system may be configured as a provision. Even in such a case, the effect of the functions provided can be obtained.

  In the above embodiment, the client computer terminal 15 reads and executes the management work processing program. This may be a system configuration in which the server 10 reads and executes the processing program, transmits the display data of the work screen to the client computer terminal 15, and displays it on the display.

The figure which shows typically the whole structure about the work management support system which concerns on one Embodiment of this invention. The system flow of the business management support system of the embodiment. The schematic diagram of the data management structure of the database provided in the business management support system. The schematic diagram of the flow map screen displayed on the display of a requester's computer terminal during the work which concerns on the request | requirement of the management work in the same system. The schematic diagram of the new mail preparation screen displayed on the display of a requester's computer terminal during the work which concerns on the request | requirement of the management work. The schematic diagram which shows the data structure of the business flow master used for the automatic production | generation of the request mail in the same operation | work. The schematic diagram of the display screen of the request mail displayed on the display of the requesting computer terminal during the work. The flowchart which shows the flow of the process by the side of the computer terminal of the client who concerns on the request | requirement of the management work. The flowchart which shows the flow of the process by the side of the computer terminal of the request destination concerning the request | requirement of the management work. The schematic diagram of the work screen of the management work displayed on the display at the time of the management work at the client computer terminal of the business management support system. The schematic diagram of the work screen of management work.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... Server, 11 ... Database, 12 ... Database management system, 13 ... Mail management system, 14 ... Local area network, 15, 15a, 15b ... Client computer terminal, M1 ... Order master, M2 ... Production master, M3 ... Product master, M4 ... Business flow master.

New mail creation screen: 20 ... Destination input field, 21 ... Mail title input field, 22 ... Mail text input field. 23 ... Attached file display field.
E-mail display screen: 24 ... sender display column, 25 ... destination display column, 26 ... mail title display column, 27 ... attached file display column, 28 ... mail body display column, 29 ... menu item for request work start.

  Work screen of management work: 30 ... key item record display column, 31 ... work area, 32 ... key item input column, 33 ... key item, 34 ... "trash box" icon.

Claims (9)

A database in which various types of data managed through a plurality of management operations performed sequentially in each process of the business are stored in association with key items used as indexes when data is referenced, and database management for managing the data of the database In a business management support system comprising means and a computer terminal that executes a plurality of processing programs used for each of the plurality of management operations in response to activation thereof,
Mail management means for managing the sending and receiving of e-mail between users of the system;
Request mail generation that automatically generates a work request e-mail with the specified management work type information attached, with the destination set to the specified user according to the management work type and user designation Means,
A business management support system characterized by comprising: In the business management support system according to claim 1,
Mail display means for displaying the content of the work request e-mail generated by the request mail generation means on the screen display unit of the computer terminal together with a menu item for request work start;
A startup processing means for reading the management work type information attached to the displayed e-mail in response to the selection operation of the menu item, and selecting and automatically starting a processing program for the management work of the corresponding type; ,
A business management support system characterized by comprising: In the business management support system according to claim 2,
The request mail generation means attaches the key item information together with the management work type information together with the e-mail according to the designation of the key item of the management work to be requested,
The work management support system, wherein the activation processing unit reads information of the attached key item, activates the processing program after designating a target of management work by the read key item. A user in charge of management work, and a business flow master that is a data table in which document data for requesting management work is stored in advance for each type of management work,
The request mail generation means reads the user in charge of the management work of the type specified from the business flow master and the data of the document according to the specification of the type of management work, The business management support system according to any one of claims 1 to 3, wherein the text described in the electronic mail is automatically set. Work list display means for displaying a list of management work on the screen display unit of the computer terminal,
The designation of the type of management work to be requested is performed based on a designated management work designation operation in the list of management work displayed by the work list display means. Business management support system. 6. The business management support system according to claim 5, wherein the management work list display by the work list display means is performed through an illustration of a management work flow map. A key item recording means for recording any selected key item;
Recording display means for displaying a key item recording display field for displaying a list of the key items recorded in the key item recording means together with a work screen of each management work displayed on the screen display unit of the computer terminal; ,
A business management support system according to any one of claims 1 to 6. A database in which various types of data managed through a plurality of management operations performed sequentially in each process of the business are stored in association with key items used as indexes when data is referenced, and database management for managing the data of the database In a business management support system comprising means and a computer terminal that executes a plurality of processing programs used for each of the plurality of management operations in response to activation thereof,
A key item recording means for recording any selected key item;
Recording display means for displaying a key item recording display field for displaying a list of the key items recorded in the key item recording means together with a work screen of each management work displayed on the screen display unit of the computer terminal; ,
A business management support system characterized by comprising: The key item recording means performs the selection operation on the key item input field of the work screen where the key item has been input, and then the pasting operation to the display field of the list of key items is performed on the input field. 9. The business management support system according to claim 7 or 8, wherein the input key item is recorded.

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