JP6925305B2 - Information processing equipment, information processing methods and information processing programs - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

Conventionally, a user who intends to use a facility such as an inn, a hotel, or a restaurant can generally make a reservation for the facility via the Internet, telephone, or the like. The facility operator may request an advance payment or cancellation fee from the user who made the reservation as a rule, but in many cases the user cancels without paying the advance payment or cancellation fee, causing damage to the facility operator. May occur.

Therefore, in Patent Document 1, when a user makes a reservation for a facility in the facility use reservation system, an advance payment is collected from the user by a card, and when the reservation is canceled, the advance payment is used as a cancellation fee on the facility operator side. Paying technology has been proposed. In such a facility use reservation system, since the advance payment is collected from the user, it is possible to prevent the occurrence of damage when the reservation is canceled.

Japanese Unexamined Patent Publication No. 2003-196406

However, if a uniform advance payment or cancellation fee is requested, even a user who does not cancel may hesitate to make a reservation using the facility use reservation system and refrain from making a reservation.

The present application has been made in view of the above, and an object of the present application is to provide an information processing device, an information processing method, and an information processing program capable of constructing a new mechanism for canceling a reservation.

The information processing device according to the present application includes an acquisition unit, an estimation unit, and a notification unit. The acquisition unit acquires reservation information regarding facility reservations. The estimation unit estimates the risk of cancellation of the reservation based on the reservation information acquired by the acquisition unit. Based on the transition of the risk estimated by the estimation unit, the notification unit notifies the business operator providing the facility of recommended information recommending the subscription to the compensation service that compensates for the cancellation.

According to one aspect of the embodiment, a new mechanism for canceling a reservation can be constructed.

FIG. 1 is an explanatory diagram of information processing according to an embodiment. FIG. 2 is a diagram showing an example of the configuration of the information processing system according to the embodiment. FIG. 3 is a diagram showing an example of the configuration of the information processing apparatus according to the embodiment. FIG. 4 is a diagram showing an example of a user information table according to the embodiment. FIG. 5 is a diagram showing an example of a reservation information table according to the embodiment. FIG. 6 is a diagram showing an example of a compensation-related information table according to the embodiment. FIG. 7A is a diagram (No. 1) showing an example of processing by the notification unit. FIG. 7B is a diagram (No. 2) showing an example of processing by the notification unit. FIG. 7C is a diagram (No. 3) showing an example of processing by the notification unit. FIG. 7D is a diagram (No. 4) showing an example of processing by the notification unit. FIG. 8 is a flowchart showing a processing procedure executed by the information processing apparatus according to the embodiment. FIG. 9 is a diagram showing an example of the hardware configuration of the computer that executes the program according to the embodiment.

Hereinafter, the information processing apparatus, the information processing method, and the mode for carrying out the information processing program (hereinafter referred to as “the embodiment”) according to the present application will be described in detail with reference to the drawings. The information processing apparatus, information processing method, and information processing program according to the present application are not limited by this embodiment.

[1. Information processing]
Information processing according to the embodiment will be described with reference to FIG. FIG. 1 is an explanatory diagram of information processing according to an embodiment.

As shown in FIG. 1, when the user makes a reservation request requesting the reservation server to make a reservation for using the facility (step S1), the reservation server receives the reservation request from the user and makes a reservation based on the reservation request. Register the reservation for the request (step S2). Further, the reservation server transmits the reservation information, which is the information related to the reservation for using the facility, to the information processing device (step S3).

When the information processing device acquires the reservation information from the reservation server, the information processing apparatus performs a risk estimation process for estimating the risk of reservation cancellation (hereinafter referred to as cancellation risk) based on the acquired reservation information (step S4). ). Such risk estimation processing is performed for each reservation.

The information processing device stores the risk assessment model. The information processing apparatus can calculate the cancellation risk score (hereinafter referred to as cancellation score Sc) by the risk evaluation model. The cancellation score Sc is an estimated value of the cancellation risk, for example, the cancellation probability at which cancellation occurs.

In the risk evaluation model, for example, past reservation information is used as an explanatory variable, and the presence or absence of past cancellation is generated as teacher data (objective variable). Reservation information includes, for example, information on the area of the reserved facility, the period of use of the reserved facility, the usage price, the number and size of rooms used, and risk using these information as explanatory variables. An evaluation model can be generated.

Further, in addition to the feature information obtained from the reserved information, the risk evaluation model can be generated using the feature information obtained from the reserved user information as an explanatory variable. The reservation information includes the user's identification information, and the information processing device acquires the user's attribute and action history information based on the user's identification information, and explains the acquired user's attribute and action history. It can be a variable. The user information included in the reservation information may include information on the user's attributes and action history.

Subsequently, the information processing apparatus notifies the business operator who provides the facility (hereinafter, referred to as the facility business operator) of the compensation information via the reservation server (step S5). Compensation information is information regarding subscription to a compensation service that compensates for cancellation when a reservation is canceled.

For example, the compensation information includes information on the compensation amount paid to the facility in the event of cancellation and the premium paid in advance by the facility side to the compensation service. In addition, the compensation amount and the premium are set based on the cancellation risk.

The information processing device notifies the facility operator of the recommended information recommending the subscription to the compensation service based on the transition of the cancellation risk (step S6). This is because the cancellation risk changes from moment to moment, and the cancellation risk may increase or decrease from the time of ordering the reservation.

That is, the information processing device can notify the facility operator of recommended information for recommending a new subscription to the compensation service or an additional subscription according to the change in the cancellation risk after the reservation is placed.

The facility operator confirms the content of the recommended information and decides whether or not to subscribe to the compensation service. When the facility operator decides to subscribe to the compensation service, the facility operator applies for subscription to the compensation service to the information processing device via the reservation server (step S7).

When the information processing device receives the application for subscription to the compensation service, the information processing apparatus performs the subscription processing of the facility operator to the compensation service in response to the reservation request in step S1 (step S8). As a result, the facility operator can receive compensation for damages caused by such cancellation when the reservation is canceled by the user after paying the stake.

As described above, the information processing apparatus according to the embodiment can acquire the reservation information which is the information related to the reservation, and can estimate the cancellation risk for each reservation based on the reservation information. Therefore, it is possible to provide a compensation service for canceling the reservation, and it is possible to provide the facility operator with a new service according to the risk of canceling the reservation.

In addition, the information processing device according to the embodiment notifies the facility operator of recommended information recommending subscription to the compensation service according to the transition of the cancellation risk after the reservation order is placed. Therefore, it is possible to propose the optimal subscription to the compensation service according to the change in the cancellation risk, and it is possible to provide a better compensation service.

[2. Information processing system]
FIG. 2 is a diagram showing an example of the configuration of the information processing system according to the embodiment. As shown in FIG. 2, the information processing system 100 according to the embodiment includes an information processing device 1, a plurality of terminal devices 2 ₁ to 2 _n (n is an integer of 2 or more), a reservation server 3, and a plurality of facilities. The device 4 ₁ to 4 _m (m is an integer of 2 or more) and the insurer server 5 are provided. The insurer server 5 is an insurer's device.

These information processing devices 1, a plurality of terminal devices 2 ₁ to 2 _n , a reservation server 3, a plurality of facility devices 4 ₁ to 4 _m , and an insurer server 5 can communicate with each other by wire or wirelessly via a network 6. Be connected. The network 6 is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network) such as the Internet. Terminal ₂ 1 to 2 _n is operated by the user _U 1 ~U _n.

In the following, when each of the terminal devices 2 ₁ to 2 _n is shown without distinction, it is described as the terminal device 2. Furthermore, the case shown without distinction each facility device 4 ₁ to 4 _m, and wherein the facility device 4, the case shown without distinction each user U ₁ ~U _n, referred to as a user U.

The terminal device 2 is a terminal device of the user U, and is a smart device (communication terminal) such as a smartphone, a tablet terminal, a PDA (Personal Digital Assistant), or a personal computer. The terminal device 2 can execute various applications such as a browser and a facility reservation application. The terminal device 2 can access the reservation server 3 from an application such as a browser or a facility reservation application via the network 6 to reserve a facility provided by each facility operator.

The facility device 4 is a device of a facility operator, and is provided for each facility operator in the example shown in FIG. A facility operator is a operator that operates facilities such as an inn, a hotel, a pension, a restaurant, a massage shop, a dental clinic, and a beauty salon.

[3. Reservation server]
As shown in FIG. 2, the reservation server 3 includes a communication unit 50, a storage unit 51, and a control unit 52. The communication unit 50 is a communication interface for transmitting and receiving information to and from the network 6. The control unit 52 can transmit and receive various types of information to and from each of the information processing device 1, the terminal device 2, and the facility device 4 via the communication unit 50 and the network 6.

The storage unit 51 stores various information necessary for the facility reservation service. The storage unit 51 is, for example, a semiconductor memory element such as a flash memory, or a storage device such as an HDD (Hard Disk Drive) or an optical disk.

The control unit 52 acquires facility information from the facility device 4 and stores it in the storage unit 51. The facility information of the facility device 4 includes information on facilities that can be reserved. Information on facilities that can be reserved includes, for example, when the facility is an accommodation facility, information such as the number of rooms that can be reserved, the size of each room, the number of people that can be used in each room, and the usage price of each room.

When there is an access from the terminal device 2, the control unit 52 provides the terminal device 2 with information on the facility information screen for making a reservation for the facility. The terminal device 2 displays the information on the facility information screen on a display unit (not shown). The facility information screen includes, for example, information on the above-mentioned reservable facility. The user U can send a facility reservation application to the reservation server 3 by inputting to an input unit (not shown) while looking at the facility information screen displayed on the display unit.

When a reservation application is made, the control unit 52 transmits the reservation application information to the facility device 4 of the facility that is the target of the reservation application. The facility device 4 determines whether or not the reservation can be made based on the information of the reservation application transmitted from the reservation server 3, and when it is determined that the reservation is possible, the reservation server 3 provides information indicating that the reservation is possible. Send to. When the control unit 52 acquires the information indicating that the reservation can be made from the facility device 4, the control unit 52 transmits the information inquiring whether or not to confirm the reservation to the terminal device 2. As a result, the reservation confirmation button is displayed on the display unit of the terminal device 2.

When the user U of the terminal device 2 operates the reservation confirmation button, the reservation request is transmitted from the terminal device 2 to the reservation server 3. When the control unit 52 receives the reservation request, the control unit 52 transmits information indicating that the reservation request has been made to the facility device 4. When the facility device 4 acquires the information indicating that the reservation request has been made from the reservation server 3, the facility device 4 confirms the reservation.

When the control unit 52 receives the reservation request, the control unit 52 transmits the reservation information to the information processing device 1. The reservation information transmitted to the information processing apparatus 1 includes, for example, the user ID (identifier) of the user U who made the reservation, the reservation ID, the date and time when the reservation was received, and the information of the reservation contents. The reservation content information includes, for example, information such as the period of use, the facility name, the area of the facility, the number of people used, the price used, the number of rooms used, and the size of the room used.

Further, when the control unit 52 acquires the compensation information from the information processing device 1, the control unit 52 transmits the acquired compensation information to the facility device 4. Further, the control unit 52 transmits the compensation application information to the information processing device 1 when the facility device 4 requests compensation.

Further, when the reservation is canceled from the terminal device 2, the control unit 52 transmits a cancellation request to the facility device 4, and then obtains canceled information indicating that the reservation has been canceled, and then the information processing device. Send cancellation information to 1.

[4. Information processing device]
FIG. 3 is a diagram showing an example of the configuration of the information processing apparatus according to the embodiment. As shown in FIG. 3, the information processing device 1 includes a communication unit 10, a storage unit 11, and a control unit 12 (controller). Hereinafter, the communication unit 10, the storage unit 11, and the control unit 12 will be specifically described.

[4.1. Communication Department]
The communication unit 10 is a communication interface for transmitting and receiving information to and from the network 6. The control unit 12 can transmit and receive various types of information to and from each of the terminal device 2, the reservation server 3, and the insurance company server 5 via the communication unit 10 and the network 6.

[4.2. Memory]
The storage unit 11 has a user information DB 20, a reservation information DB 21, and a compensation information DB 22. The storage unit 11 is, for example, a semiconductor memory element such as a flash memory, or a storage device such as an HDD or an optical disk.

[4.2.1. User information DB]
The user information DB 20 has a user information table including a plurality of user information which is information of the user U. The user U is a user of a service provided by a business operator that operates and manages the information processing device 1. The service provided by the business operator is an online service that provides the service to the user U online, for example, the facility reservation service provided on the facility reservation site of the reservation server 3 and the electronic service provided on the electronic commerce site. Includes commercial transaction services, auction services provided on auction sites, video distribution services provided on video distribution sites, news distribution services provided on news sites, and the like.

FIG. 4 is a diagram showing an example of a user information table according to the embodiment. The user information table 41 shown in FIG. 4 is information in which information such as "user ID", "demographic attribute", "psychographic attribute", and "action history" is associated with each other.

"User ID" is identification information of the user U, in the example shown in FIG. 4, "U1" as the user ID of the user _{U 1, U 2, U 3} , "U2", "U3" is set. Such a user ID is a user U's account for the online service described above. The user ID may be any information that identifies the user U, and the identification information of the terminal device 2 used by the user U may be used as the user ID. For example, the user ID may be identification information specified by an HTTP (Hypertext Transfer Protocol) cookie.

The "demographic attribute" is information on the demographic attribute of the user U. Such "demographic attribute" is, for example, information such as "gender" and "age" of the user U. The "gender" is set to "1" when the user U is female, and is set to "2" when the user U is male. Further, the age of the user U is set in the "age". The "demographic attribute" is not limited to the example of the attribute shown in FIG. 4, and may include various attributes such as the occupation, family structure, annual income, address, birthplace, and educational background of the user U.

The "psychographic attribute" is information on the psychological attribute of the user U, for example, information on the user U's values, lifestyle, personality, preference, and the like. In the example shown in FIG. 4, "1" is set for each attribute element when the preference of the user U is relatively high, and "0" is set in other cases. In addition, the "psychographic attribute" is not limited to the example of the attribute shown in FIG. 4, and may include various attributes such as economy, politics, baseball, soccer, other sports, sweets, personal computers, white goods, and furniture. good. The attribute information is not limited to two stages of 0 and 1, and may be a value of three or more stages.

The "behavior history" is information on the behavior history of the user U at the various sites described above. "Behavior history" is, for example, the history of facility reservations on facility reservation sites, the history of purchasing products or services on electronic commerce sites and auction sites, the history of watching videos on video distribution sites, and the news viewed on news sites. History etc. In addition, the "action history" includes information such as actions (for example, clicks) for advertisements provided on each site.

[4.2.2. Reservation information DB]
The reservation information DB 21 has a reservation information table including a plurality of reservation information which is information regarding the reservation of the facility of the facility operator. FIG. 5 is a diagram showing an example of a reservation information table according to the embodiment. The reservation information table 42 shown in FIG. 5 is information in which information such as "reservation ID", "user ID", "reception date and time", "reservation content", and "cancellation information" are associated with each other.

The "reservation ID" is unique identification information assigned to each reservation. The "user ID" is unique identification information assigned to each user U. The "reception date and time" is information indicating the date and time when the reservation is received from the user U by the reservation server 3.

The "reservation content" is information indicating the content of the reservation received from the user U by the reservation server 3. The "reservation details" include information such as the period of use, the name of the facility, the number of people used, the area of the facility, the price used, the number of rooms used, and the size of the room used.

The usage period is the period during which the user U uses the facility. The facility name is the name of the facility reserved by the user U. The number of users is the number of people who use the facility. The area of the facility is the area where the facility reserved by the user U is located.

The usage price is the amount paid by the user U to the facility operator when the facility is used according to the reservation contents. For example, when the reserved facility is an accommodation facility and the reservation contents include eating and drinking and massage, the usage price includes the fee such as meal and massage in addition to the accommodation fee. If the reserved facility is a restaurant, the usage price is the price required for eating and drinking in the facility.

The number of rooms used is the number of rooms reserved by user U. The size of the room to be used is the size of the room reserved by the user U. If the reserved facility is a restaurant, information on the type of place of use (table seats, counter seats, tatami mats, etc.) and the size of the place of use are included instead of the number of rooms used.

The "cancellation information" is information regarding the cancellation of the reservation, and includes information indicating whether or not the reservation has been canceled and information on the cancellation date and time, which is the date and time when the cancellation of the reservation was accepted.

[4.2.3. Compensation information DB]
The compensation information DB 22 has a compensation-related information table including a plurality of compensation-related information which is information on compensation services for reservations. FIG. 6 is a diagram showing an example of a compensation-related information table according to the embodiment. The compensation-related information table 43 shown in FIG. 6 is information in which information such as “reservation ID”, “whether or not a compensation service is subscribed”, “cancellation score”, “stake”, and “compensation amount” are associated with each other. ..

The "reservation ID" is unique identification information assigned to each reservation. The "cancellation score" is information on the cancellation score Sc calculated by the control unit 12. In the example shown in FIG. 6, the cancellation score Sc is represented as "Sc1", "Sc2", "Sc3", etc. for convenience, but the cancellation score Sc is a quantified score.

"Presence / absence of subscription to compensation service" is information indicating whether or not the facility operator has subscribed to the compensation service for the reservation. In the example shown in FIG. 6, the facility operator subscribes to the compensation service for the reservation with the reservation ID “C1” and the reservation with the reservation ID “C3”, and the facility business for the reservation with the reservation ID “C2”. Indicates that the person does not subscribe to the compensation service. The "stake" is information on the stake of the compensation service. The "compensation amount" is information on the compensation amount of the compensation service.

Further, as shown in FIG. 6, the cancellation score Sc and the stake have items corresponding to "at the time of ordering" and "currently", and "at the time of ordering" is the cancellation score Sc or at the time of ordering the reservation to the facility. Each stake is shown. Further, "current" indicates the current cancellation score Sc or stake. The cancellation score Sc or stake corresponding to the "current" will be updated from time to time. When the compensation amount fluctuates according to the cancellation score Sc, the items of "at the time of ordering" and "current" may be recorded for the compensation amount as well.

[4.3. Control unit]
The control unit 12 includes, for example, a microcomputer having a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), an input / output port, and various circuits.

As shown in FIG. 3, the control unit 12 includes an acquisition unit 30, a generation unit 31, an estimation unit 32, a determination unit 33, a notification unit 34, a management unit 35, and a compensation processing unit 36. The functions of the acquisition unit 30, the generation unit 31, the estimation unit 32, the determination unit 33, the notification unit 34, the management unit 35, and the compensation processing unit 36 include, for example, the CPU of the control unit 12 stores the RAM, ROM, or storage of the control unit 12. This is realized by reading and executing the program stored in the unit 11.

A part or all of the acquisition unit 30, the generation unit 31, the estimation unit 32, the determination unit 33, the notification unit 34, the management unit 35, and the compensation processing unit 36 are ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable), respectively. It may be configured by hardware such as Gate Array).

The control unit 12 can operate in the compensation mode set out of the first compensation mode and the second compensation mode. In the first compensation mode, the control unit 12 performs a process of performing compensation by the operator side of the information processing device 1, and in the second compensation mode, performs a process of mediating compensation by insurance of an insurer. The compensation mode may be set by the administrator of the information processing device 1, or may be set by the facility operator in the information processing device 1 via the reservation server 3 for each facility operator.

[4.3.1. Acquisition department]
The acquisition unit 30 acquires reservation information, compensation application information, insurance application information, cancellation information, and the like from the reservation server 3. In addition, the acquisition unit 30 acquires insurance information, insurance claim payment information, and the like from the insurance company server 5.

When the acquisition unit 30 acquires the reservation information from the reservation server 3, the acquisition unit 30 adds the acquired reservation information to the reservation information table 42. The reservation information includes information on the reservation ID, the user ID, the reception date and time, and the reservation content, and these information are added to the reservation information table 42.

Further, when the acquisition unit 30 acquires the cancellation information from the reservation server 3, the acquisition unit 30 adds the acquired cancellation information to the reservation information table 42. The cancellation information includes the reservation ID and the cancellation date / time information, and based on this information, the information indicating that the reservation has been canceled and the cancellation date / time information are added to the reservation information table 42.

Further, the acquisition unit 30 can acquire the user information of the user U from a server (not shown). When the acquisition unit 30 acquires the user information, the acquisition unit 30 adds the acquired user information to the user information table 41. The acquisition unit 30 can also acquire user information from the terminal device 2, and in this case as well, the acquired user information can be added to the user information table 41.

[4.3.2. Generator]
The generation unit 31 executes machine learning using the user information and the reservation information stored in the storage unit 11 to generate a risk evaluation model which is a learning model for evaluating the risk of cancellation of the reservation. The generation unit 31 stores the generated information of the risk evaluation model in the storage unit 11.

For example, the generation unit 31 may obtain a regression model in which the presence or absence of cancellation for the reservation is set as the objective variable (correct answer data) and each feature information extracted from the reservation information and the user information is set as the explanatory variable (feature) as the learning model. can. The feature information extracted from the reservation information includes, for example, the facility usage period, the facility name, the facility area, the number of users, the usage price, the number of rooms used, and the size of the room to be used.

Further, the feature information extracted from the user information includes, for example, each attribute of the user U who is the reservation person, an action history of the user U who is the reservation person, and the like. The attributes of the user U are the demographic attributes and the psychographic attributes described above. The action history of the user U is an access history to the site, a purchase history of services and products on the site, and the like.

Further, the generation unit 31 can also use the reservation history of the user U and the reservation status of other facilities of the user U as explanatory variables based on the reservation information stored in the storage unit 11. For example, the cancellation rate of past facility reservations by user U, information on whether or not user U has made duplicate reservations for a plurality of facilities in the same period, and the like.

For example, the generation unit 31 obtains a regression model in which the presence or absence of cancellation for the reservation is set as the objective variable (correct answer data) and each feature information extracted from the reservation information and the user information is set as the explanatory variable (feature) as the risk evaluation model. For example, the generation unit 31 obtains a regression model as shown in the following equation (1) as a risk evaluation model.
y = ω ₁・ x ₁ ＋ ω ₂・ x ₂ ＋ ・ ・ ・ ＋ ω _n・ x _n・ ・ ・ (1)

In the above formula (1), "x" is an explanatory variable corresponding to each feature information extracted from the reservation information and the user information. “Y” indicates whether or not there is a cancellation for the reservation. If there is a cancellation for the reservation, “y” = “1”, and if there is no cancellation for the reservation, “y” = “-1” or It becomes "0".

Further, in the above equation (1), "ω" is a coefficient of "x" and indicates a predetermined weight value. Specifically, "ω ₁ " is the weight value of _{"x 1 ", "ω 2} " is _{the weight value of "x 2} ", and "ω _n " is the weight value of _{"x n".} Is. As described above, the above equation (1) is a variable containing an explanatory variable “x” corresponding to the feature information extracted from the reservation information and the user information and a predetermined weight value “ω” (for example, “ω _1. It is created by combining x _{1 ").}

The information handled by the generation unit 31 as an explanatory variable is not limited to the above-mentioned example. For example, the generation unit 31 can also handle information such as the predicted weather of the facility usage date and the day of the week of the facility usage date as explanatory variables. For example, if the weather predicted on the day of use of the facility is bad (for example, storm, typhoon, cold wave, etc.), the possibility of cancellation increases, so by using the weather predicted on the day of use of the facility as an explanatory variable, The accuracy of cancel risk estimation can be improved.

In addition, the generation unit 31 can also use the difference between the reception date and time and the usage date and time as an explanatory variable. This is because the cancellation probability may change depending on the difference between the reception date and time and the usage date and time. For example, when the reception date and time is immediately before the usage date and time, the possibility that the reservation is canceled is lower than when the reception date and time is different from the usage date and time. Therefore, by using the difference between the reception date and time and the usage date and time as an explanatory variable, it is possible to improve the estimation accuracy of the cancellation risk.

The information handled by the generation unit 31 as an explanatory variable is not limited to the above-mentioned example. For example, the generation unit 31 can also handle information such as the predicted weather of the facility usage date and the day of the week of the facility usage date as explanatory variables. For example, if the weather predicted on the day of use of the facility is bad (for example, storm, typhoon, cold wave, etc.), the possibility of cancellation increases, so by using the weather predicted on the day of use of the facility as an explanatory variable, The accuracy of cancel risk estimation can be improved.

In addition, the generation unit 31 can also use the cancellation date and time when the cancellation occurred for the past reservation as an explanatory variable. That is, it is possible to divide the period up to the date and time of use of the facility and obtain the cancellation risk for each divided period. That is, it is possible to obtain a time-series distribution of the probability that cancellation will occur.

In addition, the generation unit 31 can also handle the cancellation rate in the facility, the cancellation rate of the area to which the facility belongs (municipalities, wards, etc.), and the cancellation rate of the entire facility industry (hotel industry, restaurant industry, etc.) as explanatory variables. Is. For example, when the cancellation rate in a region rises due to reputational damage or a disaster, or when the cancellation rate rises in the entire industry, it can be immediately reflected in the cancellation risk. Therefore, the accuracy of estimating the cancellation risk can be improved.

In addition, the generation unit 31 can, for example, use the reservation status of the same industry as an explanatory variable in the region. That is, when the demand for facilities in the area is high, there is a high possibility that the canceled reservation frame will be filled with new reservations after the cancellation occurs, and even if the cancellation occurs, the damage due to the cancellation can be suppressed. That is, it is also possible to obtain the cancellation risk in consideration of the recovery rate after the cancellation actually occurs.

In addition, the generation unit 31 can also handle seasonal factors and user groups as explanatory variables. For example, as seasonal factors, data on cancellation history for each of the four seasons, long vacations such as summer vacation and winter vacation, and data on cancellation history in other areas are used as explanatory variables. This makes it possible to reflect the cancellation risk based on seasonal factors, and it is possible to improve the estimation accuracy of the cancellation risk.

In addition, the generation unit 31 may use the reservation status (for example, reservation rate) of surrounding facilities, the presence / absence of each type of event (music event, sports event, comic market, etc.) at the date and time of use as explanatory variables. can.

The generation unit 31 can also generate a risk evaluation model common to all facilities, and can be used for each facility of n (n is a natural number) or more and for each facility type (for example, accommodation facilities such as hotels, inns, and pensions). It is also possible to generate a risk assessment model for each type (type of restaurant such as Chinese, Japanese, Italian, etc.). In addition, the generation unit 31 can also generate a risk evaluation model for each season. In addition, the generation unit 31 can also generate a risk evaluation model without using user information.

In addition, the generation unit 31 can also generate a risk evaluation model by using SVM (Support Vector Machine) or other machine learning methods. In addition, the generation unit 31 can also generate a risk evaluation model by using a technique of deep learning. For example, the generation unit 31 can generate a risk evaluation model by appropriately using various deep learning techniques such as DNN (Deep Neural Network), RNN (Recurrent Neural Network), and CNN (Convolutional Neural Network).

[4.3.3. Estimator]
The estimation unit 32 estimates the cancellation risk based on the reservation information acquired by the acquisition unit 30. For example, the estimation unit 32 extracts the user information including the attribute information and the action history of the user U associated with the user ID included in the reservation information acquired by the acquisition unit 30 from the storage unit 11.

Then, the estimation unit 32 uses the risk evaluation model of the above equation (1) with the extracted user information and the plurality of feature information extracted from the reservation information acquired by the acquisition unit 30 as explanatory variables, and cancel score Sc. Can be calculated. Specifically, the estimation unit 32 can calculate the cancellation score Sc by the calculation of the following equation (2). The estimation unit 32 adds the calculated result to the compensation-related information table 43.
Sc = ω ₁・ x ₁ ＋ ω ₂・ x ₂ ＋ ・ ・ ・ ＋ ω _n・ x _n・ ・ ・ (2)

That is, the estimation unit 32 adds the cancellation score Sc1-1 at the time of ordering shown in FIG. 6, and then updates the current cancellation score Sc1-n at any time.

[4.3.4.4. Decision part]
When the compensation mode is set to the first compensation mode, the determination unit 33 determines the compensation amount and the stake for the cancellation of the reservation based on the cancellation score Sc estimated by the estimation unit 32.

The determination unit 33 has a calculation formula or a table showing the relationship between the cancellation score Sc and the compensation amount and the stake, and the compensation amount and the stake in the compensation service can be obtained using the calculation formula or the table.

The decision unit 33 can also obtain the compensation amount and the stake in the compensation service based on the cancellation score Sc and the usage price of the reserved facility. For example, the determination unit 33 has a calculation formula or table showing the relationship between the cancellation score Sc and the stake, and uses the calculation formula or table to obtain the stake corresponding to the cancellation score Sc. Then, the determination unit 33 can calculate the stake in the compensation service by multiplying the stake corresponding to the cancellation score by the usage price of the reserved facility. In this case, the usage price of the facility will be the compensation amount.

In addition, the determination unit 33 can determine the stake so that the closer the usage date and time is to the reception date and time, the higher the stake. This is because the closer the usage date and time is to the reception date and time, the higher the probability of damage caused by the cancellation of the reservation. In this case, the determination unit 33 can obtain the stake in the compensation service by obtaining the stake calculated as described above as the basic stake and multiplying the basic stake by a coefficient that increases as the usage date and time approaches the reception date and time. ..

In addition, the determination unit 33 can lower the compensation premium for the cancellation of the reservation of the facility subscribed to the collective compensation service. The lump sum compensation service is a service that compensates for cancellation of a facility reservation without applying for subscription to the compensation service for each reservation, and the facility operator sends the information processing device 1 to the information processing device 1 in advance via the reservation server 3. An application for membership is made.

The determination unit 33 obtains the stake calculated as described above as the basic stake for the reservation of the facility subscribed to the collective compensation service, and multiplies the basic stake by a discount coefficient (value smaller than 1) to compensate. You can ask for a stake in the service.

In addition, the determination unit 33 can also determine the stake based on the compensation amount designated by the facility operator. In this case, it is also possible to accept the designation of the compensation amount for each remaining day until the date and time of use of the facility.

As a result, the facility operator can specify the compensation amount in consideration of the possibility that a new reservation will be filled after the reservation is canceled. Since the determination unit 33 determines the stake according to the designated compensation amount, the stake can be kept low.

[4.3.5. Notification section]
The notification unit 34 notifies the facility operator of the recommended information recommending the subscription to the compensation service based on the transition of the cancellation score Sc estimated by the estimation unit 32. 7A to 7D are diagrams showing an example of processing by the notification unit 34.

In FIGS. 7A and 7C, the vertical axis represents the cancellation score Sc, and the horizontal axis represents the number of days remaining until the facility is used. In general, since the stake varies according to the cancellation score Sc, it is possible to replace the cancellation score Sc with the stake.

As shown in FIG. 7A, when the cancellation score Sc increases from the cancellation score Sc1-1 at the time of pre-ordering and is revised upward to the current cancellation score Sc1-n, the notification unit 34 notifies the facility terminal 4 of the recommended information. do.

In this case, as the cancellation score Sc increases, the probability of cancellation increases. In addition, if the facility operator actually cancels the contract, the amount of damage will be smaller if the facility operator pays a premium and subscribes to the compensation service.

Therefore, the notification unit 34 pushes the recommended information to the facility terminal 4. This makes it possible to notify the facility operator that the cancellation score Sc has changed from the time of ordering.

As shown in FIG. 7B, the facility terminal 4 is notified as nest prize information of the reservation ID, the reservation content, the current compensation content, etc. for which the cancellation score Sc has increased, as well as the wording urging the subscription to the compensation service or the increase in the premium. NS.

The "current compensation content" indicates, for example, the current subscription status of the compensation service, and includes information on the stakes being subscribed and the compensation amount. The facility operator can select a new subscription to the compensation service or an increase in the premium for each reservation by selecting the check box for each reservation and selecting the "Go to application screen" button. At this time, if the facility operator increases the stake, the facility operator will additionally pay the increased stake to the compensation service.

In this way, when the cancellation score Sc increases, the notification unit 34 notifies the facility operator of the recommended information, so that it is recommended to subscribe to an appropriate compensation service according to the cancellation score Sc. It will be possible.

Further, as shown in FIG. 7C, the notification unit 34 can notify the recommended information even when the cancellation score Sc1-1 at the time of ordering is subsequently revised downward to the current cancellation score Sc-n.

In this case, the notification unit 34 notifies the recommended information to, for example, the facility that did not subscribe to the compensation service at the time of ordering. One of the reasons why the facility operator did not subscribe to the compensation service at the time of ordering is that the premium and compensation amount presented at the time of ordering were not satisfactory to the facility operator.

As described above, due to the mechanism of the compensation service, when the cancellation score Sc decreases, the stake becomes cheaper according to the cancellation score Sc. That is, the lower the cancellation score Sc, the smaller the bet amount can be used for compensation.

Therefore, the notification unit 34 pushes and notifies the facility terminal 4 of the recommended information as shown in FIG. 7D, which recommends a new subscription to the compensation service. On the facility terminal 4, along with the wording that the stake has been reduced, the reservation information for which the stake is to be reduced is displayed. The information displayed on the facility terminal 4 shown in FIG. 7D may include information on the stake at the time of ordering and the current stake, or the difference between the stake at the time of ordering and the current stake.

In this way, when the cancellation risk decreases from the time of ordering, the notification unit 34 can promote the participation of the facility operator in the compensation service by notifying the recommended information. In addition, the notification unit 34 accepts the designation of the subscription condition indicating whether to subscribe to the compensation service when the premium is lowered at the time of ordering from the facility operator, and sets the designated subscription condition as the current premium. If is satisfied, the recommended information may be notified.

[4.3.6.6. Management Department〕
The management unit 35 manages the subscription status of the compensation service. Specifically, the management unit 35 acquires the compensation application information transmitted from the reservation server 3, and in the compensation-related information table 43, "compensation" associated with the reservation ID included in the compensation application information acquired from the reservation server 3. Set "Presence / absence of service subscription" to "Yes". As a result, the application for subscription to the compensation service will be accepted. When the compensation mode is set to the second compensation mode, the compensation application information is insurance application information.

When the compensation mode is set to the first compensation mode, the management unit 35 transmits compensation information, which is information on the compensation amount and the stake determined by the determination unit 33, to the reservation server 3. As a result, compensation information is transmitted from the reservation server 3 to the terminal device 2.

Further, when the compensation mode is set to the second compensation mode, the management unit 35 provides the insurance application information to the insurance company by transmitting the insurance application information to the insurance company server 5. Insurance application information is an example of compensation application information.

Further, when the compensation mode is set to the second compensation mode, the management unit 35 transmits the insurance information acquired by the acquisition unit 30 from the insurer server 5 to the reservation server 3. As a result, compensation information is transmitted from the reservation server 3 to the terminal device 2. The insurance information is an example of compensation information, and the insurance information includes information on the insurance amount and the insurance premium determined by the determination unit 33 based on the cancellation score Sc calculated by the estimation unit 32. The insurance amount is an example of the compensation amount, and the insurance premium is an example of the premium.

[4.3.7. Compensation processing unit]
When the cancellation information is acquired by the acquisition unit 30, the compensation processing unit 36 performs a process for executing compensation for the cancellation.

For example, when the compensation mode is set to the first compensation mode, the compensation processing unit 36 determines whether or not to pay the compensation amount corresponding to the compensation amount based on the cancellation information acquired by the acquisition unit 30. conduct. The compensation processing unit 36 determines that compensation will be paid if the cancellation of the reservation satisfies the conditions of the compensation agreement, and determines that the compensation will not be paid if the cancellation of the reservation does not satisfy the conditions of the compensation agreement.

The compensation processing unit 36 does not satisfy the conditions of the compensation agreement, for example, when the payment of the stake is not made within a preset period or when it is not possible to prove that the damage was caused by the cancellation of the reservation. Is determined. The damage caused by the cancellation of the reservation occurs, for example, when the guest room or seat that became vacant when the cancellation of the reservation occurs is not used on the canceled usage date and time.

When the compensation processing unit 36 determines that the compensation amount corresponding to the compensation amount will be paid, the compensation processing unit 36 acquires the compensation amount information stored in the compensation information DB 22 based on the reservation ID included in the cancellation information. The compensation processing unit 36 can remit the compensation amount of the compensation amount to the facility operator via the server of the financial institution based on the acquired information on the compensation amount.

Further, when the compensation mode is set to the second compensation mode, the compensation processing unit 36 transmits the cancellation information acquired by the acquisition unit 30 to the insurer server 5. As a result, the insurance company server 5 executes compensation processing for cancellation.

[5. Information processing device processing procedure]
The processing procedure of the information processing apparatus 1 will be described with reference to FIG. FIG. 8 is a flowchart showing a processing procedure executed by the information processing apparatus 1 according to the embodiment.

As shown in FIG. 8, first, the information processing apparatus 1 determines whether or not new reservation information has been acquired from the reservation server 3 (step S101). When the information processing apparatus 1 acquires new reservation information (step S101, Yes), the information processing apparatus 1 starts estimating the cancellation risk based on the reservation information (step S102). Further, when the information processing apparatus 1 has not acquired new reservation information (steps S101, No), the information processing apparatus 1 ends the process as it is.

Subsequently, the information processing apparatus 1 determines the compensation amount and the stake to be presented to the facility operator at the time of ordering the reservation based on the cancellation risk (step S103), and includes the compensation amount and the stake determined for the facility operator. Notify the compensation information (step S104).

Subsequently, the information processing device 1 performs a subscription process to the compensation service according to the response of the facility operator to the notified compensation information (step S105). Subsequently, the information processing apparatus 1 determines whether or not the transition of the cancellation risk satisfies the notification condition of the recommended information (step S106).

When the information processing apparatus 1 determines that the transition of the cancellation risk satisfies the notification condition (step S106, Yes), the information processing device 1 notifies the facility operator of the recommended information according to the notification condition (step S107).

After that, the information processing apparatus 1 updates the subscription information for the compensation service of the facility operator according to the response result of the facility operator to the notified recommended information (step S108). Subsequently, the information processing device 1 determines whether or not the usage date and time of the facility reserved by the user U has been exceeded (step S109), and if the usage date and time has been exceeded (step S109, Yes), the process ends. do.

If the information processing device 1 does not exceed the usage date and time (steps S109, No), the information processing device 1 shifts to the process of step S106. If the cancellation occurs at any timing after step S102, the information processing apparatus 1 determines the payment whether or not to pay the compensation amount, and shifts to the payment processing of the compensation amount.

[6. Hardware configuration]
The information processing apparatus 1 in the above-described embodiment is realized by executing a program by a computer 200 having a configuration as shown in FIG. 9, for example.

FIG. 9 is a diagram showing an example of the hardware configuration of the computer that executes the program according to the embodiment. The computer 200 includes a CPU 201, a RAM 202, a ROM 203, an HDD 204, a communication interface (I / F) 205, an input / output interface (I / F) 206, and a media interface (I / F) 207.

The CPU 201 operates based on the program stored in the ROM 203 or the HDD 204, and controls each part. The ROM 203 stores a boot program executed by the CPU 201 when the computer 200 is started, a program that depends on the hardware of the computer 200, and the like.

HDD 204 stores data and the like used by a program executed by CPU 201. The communication interface 205 corresponds to the communication unit 10, receives data from another device via the network 6 and sends it to the CPU 201, and transmits the data generated by the CPU 201 to the other device via the network 6.

The CPU 201 controls an output device such as a display or a printer and an input device such as a keyboard or a mouse via the input / output interface 206. The CPU 201 acquires data from the input device via the input / output interface 206. Further, the CPU 201 outputs the generated data to the output device via the input / output interface 206.

The media interface 207 reads the program or data stored in the recording medium 208 and provides it to the CPU 201 via the RAM 202. The CPU 201 loads the program from the recording medium 208 onto the RAM 202 via the media interface 207, and executes the loaded program. The recording medium 208 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. And so on.

By executing the program loaded on the RAM 202, the CPU 201 of the computer 200 of the acquisition unit 30, the generation unit 31, the estimation unit 32, the determination unit 33, the notification unit 34, the management unit 35, and the compensation processing unit 36 described above. The function can be realized. Further, the acquisition unit 30, the generation unit 31, the estimation unit 32, the determination unit 33, the notification unit 34, the management unit 35, and the compensation processing unit 36 may each be partially or wholly composed of only hardware.

The CPU 201 of the computer 200 reads and executes the programs from the recording medium 208, but as another example, these programs may be acquired from another device via the network 6. The HDD 204 corresponds to the storage unit 11 and stores the same data as the storage unit 11. Further, instead of the HDD 204, a semiconductor memory element such as a RAM or a flash memory, or a storage device such as an optical disk may be used.

[7. effect〕
The information processing device 1 according to the embodiment includes an acquisition unit 30, an estimation unit 32, and a notification unit 34. The acquisition unit 30 acquires reservation information regarding facility reservations. The estimation unit 32 estimates the risk of reservation cancellation based on the reservation information acquired by the acquisition unit 30. The notification unit 34 notifies the facility operator that provides the facility of recommended information recommending the participation in the compensation service that compensates for the cancellation based on the transition of the risk estimated by the estimation unit 32. Therefore, according to the information processing device 1 according to the embodiment, it is possible to construct a new mechanism for canceling the reservation. In particular, it is possible to encourage facility operators to subscribe to appropriate compensation services according to fluctuations in cancellation risk.

The notification unit 34 pushes the recommended information. Therefore, since the recommended information can be promptly notified to the facility operator, it is possible to notify the appropriate recommended information according to the fluctuation of the cancellation risk.

The notification unit 34 notifies the information regarding the new subscription to the compensation service at the time of ordering the reservation, and notifies the recommended information when the current risk changes based on the risk at the time of ordering. Therefore, since the risk at the time of ordering and the current risk can be presented to the facility operator, it is possible to make the facility operator grasp the transition of the risk for one reservation.

The notification unit 34 notifies the recommendation information when the risk of the reservation is revised upward. Therefore, it is possible to recommend subscription to an appropriate compensation service according to the cancellation risk.

The notification unit 34 notifies the recommended information when the risk is revised downward for a reservation that has not already subscribed to the compensation service. This makes it possible to promote the participation of facility operators in compensation services.

The information processing device 1 includes a management unit 35 that manages the subscription status of the compensation service by accepting an application for subscription to the compensation service from a business operator that provides the facility. Therefore, it is possible to provide the facility operator with a compensation service for compensating for the cancellation of the facility.

When the application for subscription to the compensation service is received, the management unit 35 provides information indicating the application for subscription to the insurance service to the device of the insurance company that provides the insurance service as the compensation service. Therefore, it is possible to provide the facility operator with a compensation service in cooperation with the insurance company.

Further, the above-mentioned information processing device 1 may be realized by a plurality of server computers, and depending on the function, it may be realized by calling an external platform or the like by API (Application Programming Interface) or network computing. The configuration can be changed flexibly.

Further, the above-mentioned "section, module, unit" can be read as "means" or "circuit". For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

Although the present invention has been described above using the above-described embodiment, the technical scope of the present invention is not limited to the scope described in the above-described embodiment. It will be apparent to those skilled in the art that various changes or improvements can be made to the above embodiments. Further, it is clear from the description of the scope of claims that the form to which such a modification or improvement is added may be included in the technical scope of the present invention.

1 Information processing device 2, 2 _{1 to} 2 _n Terminal device 3 Reservation server 4, 4 ₁ to 4 _m Facility device 5 Insurer server 6 Network 10, 50 Communication unit 11, 51 Storage unit 12, 52 Control unit 20 User information DB
21 Reservation information DB
22 Compensation information DB
30 Acquisition unit 31 Generation unit 32 Estimate unit 33 Decision unit 34 Notification unit 35 Management unit 36 Compensation processing unit 41 User information table 42 Reservation information table 43 Compensation-related information table 100 Information processing system

Claims (9)

The acquisition department that acquires reservation information related to facility reservations,
An estimation unit that estimates the risk of cancellation of the reservation based on the reservation information acquired by the acquisition unit, and an estimation unit.
Based on the transition of the risk estimated by the estimation unit, the notification unit is provided to notify the business operator providing the facility of recommended information recommending the participation in the compensation service that compensates for the cancellation. An information processing device that features it. The notification unit
The information processing apparatus according to claim 1, wherein the recommended information is push-notified. The notification unit
A claim characterized in that information regarding a new subscription to the compensation service is notified at the time of ordering the reservation, and the recommended information is notified when the current risk changes based on the risk at the time of ordering. Item 2. The information processing apparatus according to item 1 or 2. The notification unit
The information processing apparatus according to claim 1, 2 or 3, wherein when the risk of the reservation is revised upward, the recommended information is notified. The notification unit
The information processing apparatus according to any one of claims 1 to 4, wherein when the risk is revised downward for the reservation not subscribed to the compensation service, the recommended information is notified. 6. Information processing equipment. The management department
The sixth aspect of claim 6, wherein when the application for subscription to the compensation service is accepted, information indicating the application for subscription to the insurance service is provided to the device of the insurer who provides the insurance service as the compensation service. Information processing equipment. It is an information processing method executed by a computer.
The acquisition process to acquire reservation information related to facility reservations,
An estimation process that estimates the risk of cancellation of the reservation based on the reservation information acquired by the acquisition process, and an estimation process.
Including a notification process of notifying the business operator providing the facility of recommended information recommending participation in a compensation service that compensates for the cancellation based on the transition of the risk estimated by the estimation process. Characteristic information processing method. How to get reservation information about facility reservation and
An estimation procedure for estimating the risk of cancellation of the reservation based on the reservation information acquired by the acquisition procedure, and an estimation procedure.
Based on the transition of the risk estimated by the estimation procedure, the computer is executed with a notification procedure for notifying the business operator providing the facility of recommended information recommending the subscription to the compensation service that compensates for the cancellation. An information processing program characterized by letting you do it.

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