JP6917956B2 - Delivery management device, delivery management method and delivery management program - Google Patents

Description

Embodiments of the present invention relate to a delivery management device, a delivery management method, and a delivery management program.

Electronic commerce (EC: Electric Commerce) using a network is actively carried out. On sites such as EC sites, multiple distributors (stores) are open, and when a user orders a product, the ordered product is sent to the user from the warehouse of the distribution center that manages the product of each store. May be delivered.

A technique has been proposed for distributors to reduce the cost of product delivery services, and for distributors to improve delivery efficiency and increase profits (Patent Document 1).

Japanese Unexamined Patent Publication No. 2003-123003

However, the above-mentioned prior art cannot always reduce the cost of delivering the ordered product. For example, in the above-mentioned prior art, a more efficient delivery route is selected from the delivery routes from the receipt of the product at the seller to the delivery of the received product to the delivery destination, and the selected delivery route is set. Request the delivery of the ordered product from the shipping company.

Even if the above-mentioned conventional technique can improve the delivery efficiency with respect to the delivery route, it is not always possible to reduce the cost of delivering the ordered product.

The present application has been made in view of the above, and an object of the present application is to provide a delivery management device, a delivery management method, and a delivery management program capable of reducing the cost of delivering an ordered product.

The delivery management device according to the present application provides the ordered product among the handling stores that are the target stores determined based on the order information regarding the ordered product ordered by the user and are the actual stores in which the ordered product is handled. If there is an acquisition unit that acquires store information indicating the target store determined as the target store and a plurality of target stores that provide the ordered product, the target stores are provided from each of the plurality of target stores. It is characterized by having a determination unit that determines a base store that serves as a base for collecting the ordered products.

According to one aspect of the embodiment, there is an effect that the cost for delivering the ordered product can be reduced.

FIG. 1 is a diagram showing an example of a store determination process according to the first embodiment. FIG. 2 is a diagram showing a configuration example of the store determination system according to the first embodiment. FIG. 3 is a diagram showing a configuration example of the determination device according to the first embodiment. FIG. 4 is a diagram showing an example of the store information storage unit according to the first embodiment. FIG. 5 is a diagram showing an example of an order information storage unit according to the first embodiment. FIG. 6 is a diagram showing an example of a decision information storage unit according to the first embodiment. FIG. 7 is a diagram showing a configuration example of the delivery management device according to the first embodiment. FIG. 8 is a diagram showing an example of a delivery member information storage unit according to the first embodiment. FIG. 9 is a flowchart showing the overall flow of the store determination procedure according to the first embodiment. FIG. 10 is a flowchart showing a detailed flow of the store determination procedure according to the first embodiment. FIG. 11 is a diagram showing a configuration example of the delivery management device according to the second embodiment. FIG. 12 is a diagram showing an example of the service information storage unit according to the second embodiment. FIG. 13 is a flowchart showing a delivery management processing procedure according to the second embodiment. FIG. 14 is a diagram showing an example of the site determination process according to the third embodiment. FIG. 15 is a diagram showing a configuration example of the delivery management device according to the third embodiment. FIG. 16 is a diagram showing an example of the base information storage unit according to the third embodiment. FIG. 17 is a flowchart showing a base determination processing procedure according to the third embodiment. FIG. 18 is a diagram showing an example of the reward granting process according to the fourth embodiment. FIG. 19 is a diagram showing a configuration example of the delivery management device according to the fourth embodiment. FIG. 20 is a diagram showing an example of the behavior information storage unit according to the fourth embodiment. FIG. 21 is a diagram showing an example of the reward information storage unit according to the fourth embodiment. FIG. 22 is a flowchart showing a reward granting processing procedure according to the fourth embodiment. FIG. 23 is a hardware configuration diagram showing an example of a computer that realizes the function of the distribution management device.

(First Embodiment)
Hereinafter, a determination device, a determination method, and a mode for carrying out the determination program according to the present application (hereinafter, referred to as “first embodiment”) will be described with reference to the drawings. The determination device, determination method, and determination program according to the present application are not limited by this first embodiment. Further, in the first embodiment below, the same parts are designated by the same reference numerals, and duplicate description is omitted.

[1. Store decision processing]
First, an example of the store determination process according to the first embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of a store determination process according to the first embodiment. The store determination process according to the first embodiment is performed by the determination device 100.

Further, as shown in FIG. 1, the store determination system 1 according to the first embodiment includes a user terminal 10, a deliveryman terminal 20, a store terminal 30 ₁ , a store terminal 30 _2, and a store terminal 30 ₃ . , The determination device 100 and the delivery management device 200. Further, the user terminal 10, the delivery person terminal 20, the store terminal 30 ₁ , the store terminal 30 ₂ , the store terminal 30 ₃ , the determination device 100, and the delivery management device 200 are connected by wire or wirelessly via the network N shown in FIG. Connected to be communicable.

Figure In one example, the shop determination system 1, one user terminal 10, 1 single delivery person terminal 20, 3 units of the shop terminal (the store terminal 30 _1, the shop terminal 30 _2, store terminal 30 ₃ ) Is included, but the number of these devices included in the store determination system 1 is not limited. When it is not necessary to distinguish each store terminal (store terminal 30 ₁ , store terminal 30 ₂ , store terminal 30 ₃ ... store terminal 30 _x ), it is simply described as "store terminal 30".

Next, each device and the store included in the store determination system 1 will be described. The user terminal 10 is an information processing device used by the user. The user terminal 10 is, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. For example, the user terminal 10 accesses an EC site or orders a product on the EC site according to a user operation. The EC site is an example of an "electronic commerce service".

Further, in the present embodiment, it is assumed that the "application AP1", which is an application that enables the use of the "ZZ mall" (site name or service name of the EC site), is pre-installed on the user terminal 10. Further, it is assumed that the "ZZ mall" is operated by the business owner Z who manages the determination device 100. For example, a plurality of stores affiliated with the business owner Z participate in the "ZZ mall" and sell their products. In addition, the sales form of the stores participating in the "ZZ mall" is not limited. For example, the stores participating in the "ZZ mall" may be sold at actual stores or may be online shops.

The delivery person terminal 20 is an information processing device used by the delivery person. The delivery person terminal 20 is, for example, a smartphone, a tablet terminal, a notebook PC, a desktop PC, a mobile phone, a PDA, or the like. For example, when the delivery person terminal 20 receives the delivery instruction of the product, the delivery member terminal 20 displays the information regarding the delivery instruction. In the present embodiment, it is assumed that "App AP2", which is an application capable of displaying information related to delivery instructions, is pre-installed on the delivery staff terminal 20.

The delivery management device 200 is a server device that performs various controls related to the delivery of ordered products. For example, the delivery management device 200 performs various controls related to the delivery of the ordered product when the target store is determined by the store determination process by the determination device 100. For example, the delivery management device 200 determines a delivery person to be in charge of delivery, and instructs (requests) the determined delivery person to deliver the ordered product to the delivery destination. As an example, the delivery management device 200 identifies an appropriate means of transportation (mobility) for a delivery person. Further, when a plurality of different target stores are determined for a plurality of ordered products by one user, the delivery management device 200 determines a store that is a delivery base among the plurality of different target stores. In addition, the delivery management device 200 gives an incentive to the delivery destination of the ordered product.

Here, the delivery person according to the first embodiment is an individual delivery person employed by a predetermined business owner. For example, a delivery person waits in an arbitrary area or at home until an instruction to deliver goods is given to himself / herself. For example, a delivery person who receives a delivery instruction of a product via the delivery person terminal 20 goes to receive the product to the sender of the product (for example, a store which is a product distributor). Then, the delivery person delivers the received product to the instructed delivery destination.

In addition, such delivery personnel deliver by bicycle, motorcycle, automobile (not limited to private cars, rental cars, etc.), and transportation means that they can use. In the present embodiment, as described above, the delivery person is assumed to be an individual delivery person employed by a predetermined business owner, but the delivery person is not limited to this, and for example, a delivery person belonging to a predetermined transportation company or the like. It may be.

The store terminal 30 is a terminal device used by a store affiliated with the business owner Z. The store corresponding to the store terminal 30 is a real store that actually exists. Further, the store corresponding to the store terminal 30 is a candidate store that can be a target store determined by the determination device 100, and when the determination device 100 determines the target store, the product of the own store, that is, the own store. Offer (sell) ordered products from the products handled by. The store corresponding to the store terminal 30 does not necessarily have to participate in the ZZ mall. In FIG. 1, an example in which the store terminal 30 ₁ is used for “store A-1”, the store terminal 30 ₂ is used for “store B-1”, and the store terminal 30 ₃ is used for “store C-1”. Is shown.

Next, the premise of the store determination process performed by the determination device 100 according to the first embodiment will be described. For example, when many stores (store business owners) participate in one EC site (the EC site is also called an Internet shopping mall, etc.), the products handled by each store are the specified distribution center. It may be accumulated and stored in advance in (giant distribution warehouse).

In such a case, when the EC site receives an order for the product from the user, the EC site delivers the ordered product from the distribution center to the delivery source. For example, the EC site causes the goods to be delivered from the distribution center located closer to the delivery destination among the distribution centers holding the ordered products to the delivery destination.

Here, the distribution center is often managed by, for example, the operator of the EC site, but there are not many distribution centers nationwide. For example, there are only a few distribution centers in a specific region. Then, in many cases, there is no distribution center located near the delivery destination (for example, in the same region), and in such a case, the ordered product is transported from the distant distribution center to the delivery destination. In such a case, there arises a problem that the time required from the order to the arrival of the product becomes long and the transportation cost increases.

As mentioned above, the cause of such a problem is that the delivery source of the ordered product is a distribution center with a limited number. In order to solve such a premise problem, for example, if there is a physical store selling ordered products in the vicinity of the delivery destination, if the ordered products can be delivered from this physical store to the delivery destination. It is not necessary to bother to deliver the ordered product from a distant distribution center, and the ordered product can be smoothly delivered to the user. In such a case, since the actual store provides the ordered products from the products in stock of the own store as the products handled by the own store, it can be said that the actual store is a substitute for the distribution center.

Therefore, the determination device 100 according to the first embodiment performs a store determination process for determining an actual store that can replace the distribution center. Specifically, the determination device 100 according to the first embodiment acquires order information, which is information about the ordered product ordered by the user, when the user orders the product in a predetermined electronic commerce service. Then, the determination device 100 determines, based on the acquired order information, the handling store in which the ordered product is handled among the predetermined actual stores as the target store for providing the ordered product from the products of the handling store. do. In the present embodiment, the predetermined electronic commerce service is "ZZ mall".

Now, an example of the store determination process performed by the determination device 100 will be described below. First, in FIG. 1A, the user terminal 10 displays the top page P1 of the ZZ mall on the display screen according to the operation of the user U1. In the present embodiment, various pages related to the ZZ mall, including the top page P1 of the ZZ mall, are distributed by the determination device 100. However, various pages related to the ZZ mall may be distributed from a server device other than the decision device 100 that cooperates with the decision device 100, for example.

As shown in FIG. 1A, product PDx1, product PDx2, product PDx3, and product PDx4 are introduced as pick-up products on the top page P1. In this way, the user U1 can search for the product to be ordered (purchased) from the pick-up products, or can search for the product by store search, category search, or direct input. For example, it is assumed that the user U1 searches for the product PD1 and selects information about the product PD1.

The user U1 can also specify a store and search for a product to be ordered from the products sold by the store. As will be described later, in the store determination process according to the first embodiment, even when the user designates a store in this way, the designated store is not necessarily determined as the target store.

In such a case, the user terminal 10 accesses the determination device 100 to display the product page P2 as shown in FIG. 1 (b). The product page P2 contains information about the product PD1 selected by the user. For example, on the product page P2, in addition to the image and detailed information of the product PD1, the review (evaluation information) for the product PD1, the price of the product PD1, the input field R1 of the delivery destination (delivery destination) desired by the user, and the delivery destination An input field R2 or the like for inputting a desired delivery date and time, which is a desired date and time for delivering the product to the product, is included. Further, the product page P2 includes a button BT for ordering the product PD1 from the determination device 100. In the example of FIG. 1, the user U1 does not specify the store at the time of ordering, but if the store selling the product PD1 is known, the product page P2 may display the store. The name of the store where the product PD1 is sold may also be displayed. In the example of FIG. 1B, "Store X" is displayed as a store selling the product PD1.

In such a state, the user U1 inputs, for example, "K1 ward, Tokyo ..." in the input field R1, "14:00 on May 20, 2018" in the input field R2, and presses the button BT. Suppose you press it. That is, it is assumed that the user U1 places an order for the product PD1 after designating "K1 ward, Tokyo ..." as the delivery destination and "14:00 on May 20, 2018" as the desired delivery date and time. ..

In such a case, the user terminal 10 transmits the order information regarding the product PD1 which is the ordered product ordered from the user U1 to the determination device 100 in response to the pressing of the button BT (step S1). The order information regarding the product PD1 includes, for example, identification information of the product PD1 and user information regarding the user U1. Further, such user information is information indicating a delivery destination designated by user U1 and a desired delivery date and time.

When the determination device 100 acquires the order information transmitted from the user terminal 10, the determination device 100 performs the store determination process according to the first embodiment (step S2). Specifically, the determination device 100 identifies the handling store in which the product PD1 is handled among the predetermined actual stores based on the acquired order information, and provides the product PD1 to the user U1 for the specified handling store. Determine as the target store (to sell). More specifically, the determination device 100 handles the product PD1 of the predetermined physical stores based on the acquired order information and the inventory information regarding the products handled in each of the predetermined physical stores. Identify the store.

Here, inventory information regarding products handled in each of the predetermined physical stores will be described. Such inventory information is stored in the store information storage unit 121. For example, the determination device 100 stores inventory information in advance in the store information storage unit 121. In the example of FIG. 1, the store information storage unit 121 has items such as "business owner", "store name", "location", and "handled product".

The "business owner" is the name of the business owner who operates the store indicated by the "store name", and may be either a corporation or an individual. For example, when the business owner is a corporation, a company name such as "○○ Co., Ltd." is input to the "business owner". If the business owner is an individual, the personal name is entered in the "business owner".

Here, depending on the business owner, the stores may be chained or franchised. For example, if the business owner "CA1 Co., Ltd." develops a chain of store A stores, the fulcrums of store A are scattered in various places. In such a case, the name of the store A for each branch is input as the "store name" in the store information storage unit 121. In the example of the store information storage unit 121 shown in FIG. 1, the store name "Store A-1" corresponds to the branch name of a certain branch of the store A chained by CA1 Co., Ltd.

The store (store indicated by the "store name") stored in the store information storage unit 121 is, for example, a store that has a predetermined contract with the business owner Z and is an actual store. In addition, such stores do not necessarily have to participate in the ZZ mall.

The "location" indicates the location (current address) of the store indicated by the "store name". The "handled product" indicates a product handled at the store indicated by the "store name". Specifically, the "handled product" indicates a product handled at the store indicated by the "store name".

Returning to the explanation of the store determination process, in step S2, the determination device 100 handles the order information and the "handled products" (inventory information) corresponding to each store (candidate store) stored in the store information storage unit 121. Matching with (one example)) is performed, and among the candidate stores, the handling store where the product PD1 is handled is specified. In the example of FIG. 1, the determination device 100 identifies the stores A-1, the store B-1, and the store C-1 as handling stores.

Further, in such a state, the determination device 100 determines the store A-1 and the store B-1 based on the "location" (an example of the store location information) of each of the store A-1, the store B-1, and the store C-1. -1, Of the stores C-1, the handling stores that have a predetermined positional relationship with respect to the delivery destination specified by the user U1 are determined as the target stores. Specifically, the determination device 100 includes the "location" of each of the store A-1, the store B-1, and the store C-1 and the delivery destination specified by the user U1 ("K1 ward, Tokyo ..."). Is matched, and among the stores A-1, the store B-1, and the store C-1, the handling store located closer to the delivery destination specified by the user U1 is determined as the target store.

For example, the determination device 100 determines that the store A-1 existing in the same ward as the delivery destination is located closest to the delivery destination, and selects the store A-1 from the products handled by the own store for the product PD1. Determine as the target store to provide.

By the way, as described in FIG. 1 (b), the store selling the product PD1 is the store X in the ZZ mall. However, the determination device 100 determines the store A-1, which is different from the store X (the business owner is also different), as the target store. As described above, the determination device 100 may determine as the target store an unrelated store different from the sales store selling the ordered product in the ZZ mall, regardless of whether or not the user designates the store. Of course, although it is a consequential theory, the determination device 100 may determine the sales store itself that sells the ordered product in the ZZ mall as the target store.

Next, the determination device 100 transmits the determination store information to the delivery management device 200 (step S3). The determined store information includes identification information of the user U1 who is the orderer, identification information indicating that the target store is the store A-1, and identification information of the product PD1. That is, the determination device 100 instructs the delivery management device 200 to deliver the product PD1 from the target store, the store A-1, to the delivery destination of the user U1.

The delivery management device 200 transmits the determined store information to the store A-1 based on the determined store information received from the determined device 100 (step S4). As a result, the delivery management device 200 instructs the store A-1 to deliver the product PD1 to the delivery staff who visits later because the store A-1 is determined to be the target store.

Further, although not shown, the delivery management device 200 determines a delivery person who can be in charge of delivery of the product PD1. For example, the delivery management device 200 determines the delivery person who can go to the store A-1 earliest as the delivery person in charge of the product PD1. In the example of FIG. 1, it is assumed that the delivery management device 200 determines the delivery person D1. In such a case, the delivery management device 200 transmits a delivery instruction to the delivery member terminal 20 of the delivery member D1 (step S5). For example, the delivery management device 200 instructs the store A-1 to receive the product PD1 and deliver the product PD1 to the delivery destination specified by the user U1.

When the delivery management device 200 determines the delivery staff, the delivery management device 200 may notify the user U1 in advance of what kind of delivery staff will deliver the product PD1. In the example of FIG. 1, the delivery management device 200 notifies the user U1 of the identification information (for example, the registration number and the name) of the delivery person D1.

Upon receiving the instruction, the delivery person D1 receives the product PD1 at the store A-1 and delivers the product PD1 to the delivery destination specified by the user U1 (step S6). For example, user U1 is waiting at this delivery destination. At this time, for example, the delivery person D1 can make the user U1 know that he / she is in charge of delivering the product PD1 by presenting the registration number or the name to the user U1.

As described above, the determination device 100 according to the first embodiment obtains order information which is information about the ordered product ordered by the user when the user orders the product in a predetermined electronic commerce service. get. Then, the determination device 100 determines, based on the acquired order information, the handling store in which the ordered product is handled among the predetermined actual stores as the target store for providing the ordered product from the products of the handling store. ..

As a result, the determination device 100 according to the first embodiment can use the target store as a substitute for the distribution center, so that it is not necessary to deliver the product from the distant distribution center to the delivery destination, for example. Therefore, the determination device 100 can smoothly deliver the ordered product to the user. In addition, the determination device 100 can reduce the cost of delivery.

[2. System configuration]
Next, the configuration of the store determination system according to the first embodiment will be described with reference to FIG. FIG. 2 is a diagram showing a configuration example of the store determination system 1 according to the first embodiment. As shown in FIG. 2, the store determination system 1 according to the first embodiment includes a user terminal 10, a delivery staff terminal 20, store terminals 30 ₁ to 30 _x , a determination device 100, and a delivery management device 200. including. Further, the user terminal 10, the delivery staff terminal 20, the store terminals 30 ₁ to 30 _x , the determination device 100, and the delivery management device 200 are connected by wire or wirelessly via the network N shown in FIG.

[3. Configuration of determination device]
Next, the determination device 100 according to the first embodiment will be described with reference to FIG. FIG. 3 is a diagram showing a configuration example of the determination device 100 according to the first embodiment. As shown in FIG. 3, the determination device 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

(About communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. Then, the communication unit 110 is connected to the network N by wire or wirelessly, and transmits / receives information to / from, for example, the user terminal 10 or the delivery management device 200.

(About storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a store information storage unit 121, an order information storage unit 122, and a decision information storage unit 123.

(About store information storage unit 121)
The store information storage unit 121 stores information on the products handled in each of the actual stores. Such an actual store is, for example, an actual store having a predetermined contract with the business owner Z of the determination device 100, or an actual store operated by the business owner having a predetermined contract with the business owner Z of the determination device 100. be. Here, FIG. 4 shows an example of the store information storage unit 121 according to the first embodiment. In the example of FIG. 4, the store information storage unit 121 has items such as "business owner", "store name", "store ID", "fulcrum", "location", and "handled product". The store information storage unit 121 shown in FIG. 4 describes in more detail what has been described in FIG.

The "business owner" is the name of the business owner who operates the store indicated by the "store name", and may be either a corporation or an individual. For example, when the business owner is a corporation, a company name such as "○○ Co., Ltd." is input to the "business owner". If the business owner is an individual, the personal name is entered in the "business owner".

The "store name" is the store name of a store operated by the "business owner". For example, when this store is chained or franchised, there are "branches" in various places. The "store ID" indicates identification information for identifying the store indicated by the "store name". For example, when the stores indicated by the "store name" are chained or franchised, a "store ID" is assigned to each "branch". In the example of FIG. 1, "Store A" operated by the business owner "CA1 Co., Ltd." is developed in a chain, and for example, an example in which a Roppongi branch, a Meguro branch, an Akasaka branch, etc. exist is shown. Further, an example in which a "store ID" is assigned to each of the Roppongi branch, the Meguro branch, and the Akasaka branch is shown. As mentioned in FIG. 1, in the first embodiment below, for example, the Roppongi branch of store A will be referred to as “store A-1”.

"Location" indicates the location (current address) of the store. Indicates the products handled in the store. Specifically, the "handled product" indicates a product handled in a store. In the example of FIG. 4, "handling products" are stored for each category (for example, miscellaneous goods, home appliances, foods). Further, as the "handled product", the product name may be stored, or the individual identification number of the product may be stored. That is, any information may be stored as long as the information can identify the "handled product".

In the example of FIG. 4, "Yamamoto Shoten" shows an example of being privately managed by the business owner "Yamamoto 〇〇".

(About order information storage unit 122)
The order information storage unit 122 stores information about the ordered product ordered by the user. As described with reference to FIG. 1, in the present embodiment, the user orders a product at the ZZ mall, which is an electronic commerce service. Here, FIG. 5 shows an example of the order information storage unit 122 according to the first embodiment. In the example of FIG. 5, the order information storage unit 122 has items such as "user ID", "ordered product", "price", "delivery destination", and "desired delivery date and time".

The "user ID" indicates identification information that identifies the user or the user terminal 10. The "ordered product" is identification information that identifies the ordered product ordered by the user. The "ordered product" may be, for example, the product name or individual identification number of the ordered product ordered by the user. "Price" indicates the price of the ordered product. The "delivery destination" indicates the delivery destination specified by the user and the delivery destination of the ordered product. In the example of FIG. 1, the information input in the input field R1 is stored in this "delivery destination". In addition to the address of the user, the user can input the address of an arbitrary facility (for example, a park) or the like in the "delivery destination". Thereby, the determination device 100 can meet the needs such as delivering meals to the park which is the cherry-blossom viewing venue, for example.

The "desired delivery date and time" indicates the date and time when the product is desired to be delivered to the "delivery destination". In the example of FIG. 1, the information input in the input field R2 is stored in this "desired delivery date and time".

That is, in the example of FIG. 5, the user (user U1) identified by the user ID “U1” orders the product “product PD1” having a price of “1,000 yen” and “Tokyo” as the delivery destination of the product PD1. An example is shown in which "Tokyo K1 ward ..." is specified and "May 20, 2018 14:00" is specified as the desired delivery date and time of the product PD1 to the delivery destination "Tokyo K1 ward ...".

(About decision information storage unit 123)
The decision information storage unit 123 stores the information determined by the store determination process. Here, FIG. 6 shows an example of the decision information storage unit 123 according to the first embodiment. In the example of FIG. 6, the decision information storage unit 123 has items such as “user ID” and “target store”.

The "user ID" indicates identification information that identifies the user who ordered the product or the user terminal 10. The “target store” stores the target store determined by the store determination process, that is, the target store that provides the ordered product from the products of the own store on behalf of the distribution center. For the “target store”, for example, the “store ID” described with reference to FIG. 4 is used.

That is, in the example of FIG. 6, an example is shown in which the determination device determines "store A-1" as the target store in response to the product order by the user U1. Depending on the user, a plurality of products may be ordered, and in such a case, the same target store is determined for all of the plurality of ordered products, or a different target store is determined for any of the plurality of ordered products. In some cases.

(About other storage parts)
Although not shown, the determination device 100 may have a Kikube that stores map information (route information) of the whole country.

Returning to FIG. 3, in the control unit 130, various programs stored in the storage device inside the determination device 100 are executed by the CPU (Central Processing Unit), the MPU (Micro Processing Unit), etc. using the RAM as the work area. Is realized by. Further, the control unit 130 is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

As shown in FIG. 3, the control unit 130 includes a display control unit 131, a distribution unit 132, a reception unit 133, an acquisition unit 134, a determination unit 135, a notification unit 136, an instruction unit 137, and a calculation unit. It has 138 and realizes or executes the functions and actions of information processing described below. The internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 3, and may be another configuration as long as it is a configuration for performing information processing described later. Further, the connection relationship of each processing unit included in the control unit 130 is not limited to the connection relationship shown in FIG. 3, and may be another connection relationship.

(About display control unit 131)
The display control unit 131 controls the display of the content when the content distribution request is received. For example, when the display control unit 131 receives a content distribution request, the display control unit 131 generates the content. In the example of FIG. 1, when the display control unit 131 receives the distribution request of the top page P1 from the user terminal 10, the display control unit 131 generates the top page P1 in accordance with the user U1. Further, when the user U1 receives the distribution request of the product page P2 from the user terminal 10 due to the selection of the product PD1, the product page P2 as shown in FIG. 1B is generated.

(About distribution unit 132)
The distribution unit 132 distributes the content. For example, the distribution unit 132 distributes the content generated by the display control unit 131. For example, when the display control unit 131 generates the top page P1, the distribution unit 132 distributes the top page P1 to the user terminal 10.

(About receiver 133)
The receiving unit 133 receives an order for a product from the user. Specifically, when the user orders a product using the user terminal 10, the receiving unit 133 receives order information about the ordered product from the user terminal 10. In the example of FIG. 1, the user U1 orders the product PD1 from the determination device 100 by pressing the button BT. Therefore, when the button BT is pressed, the user terminal 10 transmits the order information including the identification information of the product PD1, the delivery destination information, and the desired delivery date / time information to the determination device 100. Then, in such a case, the receiving unit 133 receives the order information from the user terminal 10. Further, the receiving unit 133 stores the received order information in the order information storage unit 122.

(About acquisition unit 134)
When the user orders a product in a predetermined electronic commerce service, the acquisition unit 134 acquires order information which is information about the ordered product ordered by the user. For example, the acquisition unit 134 acquires the ordered product information including the identification information for identifying the ordered product and the user information regarding the user.

In the example of FIG. 1, the user U1 selects the product PD1 at the ZZ mall, inputs the information as shown in FIG. 1B, and then orders the product PD1. In such a case, as described above, the receiving unit 133 receives the identification information of the product PD1, the delivery destination information corresponding to the product PD1, and the desired delivery date and time information corresponding to the product PD1, and stores the information in the order information storage unit 122. Therefore, the acquisition unit 134 acquires the identification information of the product PD1, the delivery destination information corresponding to the product PD1, and the desired delivery date / time information corresponding to the product PD1 from the order information storage unit 122. Then, the acquisition unit 134 transmits the acquired information to the determination unit 135.

The acquisition unit 134 may also receive (acquire) order information from the user terminal 10. In such a case, the determination device 100 does not have to have the receiving unit 133.

(About decision unit 135)
The determination unit 135 performs the following store determination process. Based on the order information acquired by the acquisition unit 134, the determination unit 135 selects the handling store in which the ordered product is handled among the predetermined actual stores, and the target store that provides the ordered product from the products of the handling store. To determine as. For example, the determination unit 135 determines the handling store in which the ordered product is handled among the predetermined actual stores as the target store for providing the ordered product from the handling products (inventory products) in the handling store. Further, the determination unit 135 is a storage facility (for example, a distribution center) in which products sold by a predetermined electronic commerce service are stored, and is not a storage facility dedicated to the predetermined electronic commerce service, but a predetermined physical store. Of these, the stores that handle the ordered products are determined as the target stores. For example, the determination unit 135 determines the target store based on the inventory information about the products handled in each of the predetermined actual stores. More specifically, the determination unit 135 determines the target store based on the inventory information about the products handled in each of the predetermined actual stores and the order information.

In addition, the determination unit 135 determines the handling stores that have a predetermined positional relationship with the delivery destination specified by the user among the handling stores as the target stores, based on the store location information indicating the location of each of the predetermined actual stores. do. For example, the determination unit 135 determines, based on the store location information, the handling store located closer to the delivery destination specified by the user among the handling stores as the target store.

Further, the determination unit 135 is selected from the handling stores based on the desired delivery date and time, which is the date and time specified by the user and the date and time when the ordered product is desired to be delivered to the delivery destination specified by the user. Determine the target store. For example, the determination unit 135 determines, based on the desired delivery date and time, the handling store at a position where the ordered product can be delivered to the delivery destination specified by the user in time for the desired delivery date and time. do.

The following is an example of the store determination process. For example, the determination unit 135 identifies the handling store based on the order information and the "handling product" (inventory information) in the store information storage unit 121. Next, the determination unit 135 identifies the handling store at a position where the ordered product can be delivered in time for the desired delivery date and time from the handling stores. Then, the determination unit 135 sets the handling store located closer to the delivery destination as the target store among the handling stores in the position where the ordered product can be delivered in time for the desired delivery date and time based on the store location information. decide. This point will be described with reference to the example of FIG.

First, the receiving unit 133 includes the identification information of the product PD1, the delivery destination information "K1 ward, Tokyo ...", and the desired delivery date and time information "14:00 on May 20, 2018" from the user terminal 10 of the user U1. Suppose you receive order information. As a result, it is assumed that the determination unit 135 receives the order information from the acquisition unit 134. In such a case, the determination unit 135 matches the order information with the "handled product" (an example of inventory information) corresponding to each of the candidate stores stored in the store information storage unit 121, and among the candidate stores, the product PD1 Identify the stores that handle. In the example of FIG. 1 (the same applies to the example of FIG. 4), the determination unit 135 specifies that the store A-1, the store B-1, and the store C-1 are handling stores.

Next, the determination unit 135 uses each of the delivery destination information corresponding to the user U1, the desired delivery date and time information, and the store location information of each handling store (corresponding to the "location" of the store information storage unit 121). From the handling stores, identify the handling store in a position where the ordered product can be delivered in time for the desired delivery date and time. For example, the determination unit 135 refers to the map information and searches for a route (for example, the shortest route) from each candidate store to the delivery destination. Then, the determination unit 135 calculates the required time from each of the candidate stores to the delivery destination when the searched route is used. At this time, the determination unit 135 may specify a delivery person who can take charge of delivery, and calculate the required time in consideration of the transportation means available to the specified delivery person. For example, in the city, motorcycles are more mobile than passenger cars. Therefore, when the delivery person can use the motorcycle, the required time may be calculated to be several minutes or several tens of minutes shorter than the normal required time. Further, the determination unit 135 may calculate the required time by adding the time required for the delivery staff to arrive at each candidate store.

Then, the determination unit 135 extracts from each candidate store a candidate store corresponding to a required time shorter than the time from the present time when the order is received from the user U1 to the desired delivery date and time. For example, when the user sets the desired delivery date and time, the determination unit 135 may not be able to specify the handling store at a position where the ordered product can be delivered in time for the desired delivery date and time. In such a case, the determination unit 135 may propose that the desired delivery date and time cannot be accepted or that the desired delivery date and time be extended to the next day or the like. As a result, the decision-making unit 135 can increase the number of candidate stores.

By the way, here, the determination unit 135 extracts stores A-1 and B-1 from each candidate store as handling stores in a position where the ordered products can be delivered in time for the desired delivery date and time. do. In such a state, the determination unit 135 determines the delivery destination specified by the user U1 among the extracted candidate stores based on the "location" of each of the extracted candidate stores and the delivery destination information corresponding to the user U1. The store that handles the product in a predetermined positional relationship is determined as the target store. For example, the determination unit 135 matches the “location” of the extracted candidate store with the delivery destination (“K1 ward, Tokyo ...”) specified by the user U1, and stores A-1 and B-. Of 1, the handling store located closer to the delivery destination specified by the user U1 is determined as the target store.

For example, the determination unit 135 determines which of the store A-1 and the store B-1 is closer to the delivery destination specified by the user U1 by referring to the map information, and determines which store is closer to the target store. To determine as. In such an example, it is assumed that the determination unit 135 determines the store A-1 as the target store for providing the product PD1 from the products of its own store. In such a case, the determination unit 135 stores information indicating that the store A-1 has become the target store in the determination information storage unit 123. For example, the determination unit 135 stores the user ID “U1” and the store ID “A-1” of the store A-1 in association with each other in the determination information storage unit 123.

(About notification unit 136)
The notification unit 136 notifies the user of information regarding the order of the product. For example, the notification unit 136 notifies the estimated arrival date and time of the ordered product ordered by the user. As described above, the determination unit 135 calculates the time required for the ordered product to be delivered to the delivery destination. Therefore, the notification unit 136 calculates the estimated arrival date and time based on the required time and the desired delivery date and time. For example, the notification unit 136 can notify the desired delivery date and time as the scheduled arrival date and time if it is sufficiently in time for the desired delivery date and time. Further, the notification unit 136 may predict the traffic condition around the delivery destination at the desired delivery date and time, and calculate the estimated arrival date and time in consideration of the predicted traffic condition.

(About indicator 137)
The instruction unit 137 instructs the user to deliver the ordered product from the target store determined by the determination unit 135 to the delivery destination of the user. For example, the instruction unit 137 instructs the delivery management device 200 to execute a process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination. In the example of FIG. 1, the instruction unit 137 instructs the delivery management device 200 to deliver the product PD1 from the target store, the store A-1, to the delivery destination of the user U1. For example, the instruction unit 137 determines that the identification information of the user U1 who is the orderer, the identification information indicating that the target store is the store A-1 (store ID of the store A-1), and the identification information of the product PD1 are included. The instruction is given by transmitting the store information to the delivery management device 200.

(About Calculation Department 138)
The calculation unit 138 calculates the settlement amount. Specifically, the calculation unit 138 calculates the settlement amount between the user who is the orderer and the target store. In the example of FIG. 1, since the user U1 purchases the product PD1 at the store A-1, the calculation unit 138 calculates the settlement amount between the user U1 and the store A-1.

[4. Delivery management device configuration]
Next, the delivery management device 200 according to the first embodiment will be described with reference to FIG. 7. FIG. 7 is a diagram showing a configuration example of the delivery management device 200 according to the first embodiment. As shown in FIG. 7, the delivery management device 200 includes a communication unit 210, a storage unit 220, and a control unit 230.

(About communication unit 210)
The communication unit 210 is realized by, for example, a NIC or the like. Then, the communication unit 210 is connected to the network N by wire or wirelessly, and transmits / receives information to / from, for example, the delivery person terminal 20, the store terminal 30, and the determination device 100.

(About storage 220)
The storage unit 220 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory or a storage device such as a hard disk or an optical disk. The storage unit 220 has a delivery person information storage unit 221.

(About delivery staff information storage unit 221)
The delivery person information storage unit 221 stores various information about the delivery person who delivers the ordered product. Here, FIG. 8 shows an example of the delivery member information storage unit 221 according to the first embodiment. In the example of FIG. 8, the delivery person information storage unit 221 has items such as "delivery person ID", "waiting area", "delivery means", and "work status".

The “delivery member ID” indicates identification information that identifies the delivery person or the delivery person terminal 20. “Waiting area” indicates an area where the delivery person is scheduled to wait. “Delivery means” indicates a delivery means (transportation means) that can be used by a delivery person to receive an ordered product and deliver the ordered product. In addition, only a licensed delivery person can register a motorcycle or a passenger car in the "delivery means", but such a delivery person does not necessarily have to own a motorcycle or a passenger car.

"Work status" indicates the current work status of the delivery person. For example, a delivery person can perform a delivery operation at any time zone. Therefore, the delivery person indicates to the delivery management device 200 that he / she wants to perform the delivery business at his / her favorite time. For example, the delivery staff uses the delivery staff terminal 20 to transmit a business charge request to the delivery management device 200. When the delivery management device 200 receives the request in charge of business, the delivery management device 200 sets the work status to "waiting". In addition, the delivery management device 200 sets the work status to "delivering" for the delivery person who is in charge of delivering the ordered product and is currently delivering. In addition, the delivery management device 200 sets "out of work" for a delivery person who has not transmitted a request for business charge and is not involved in work at all.

Returning to FIG. 7, the control unit 230 is realized by executing various programs stored in the storage device inside the delivery management device 200 by using the RAM as a work area by the CPU, MPU, or the like. Further, the control unit 130 is realized by, for example, an integrated circuit such as an ASIC or FPGA.

As shown in FIG. 7, the control unit 230 includes a reception unit 231, a reception unit 232, a delivery control unit 233, and an instruction unit 234, and realizes or executes an information processing function or operation described below. do. The internal configuration of the control unit 230 is not limited to the configuration shown in FIG. 7, and may be another configuration as long as it is a configuration for performing information processing described later. Further, the connection relationship of each processing unit included in the control unit 230 is not limited to the connection relationship shown in FIG. 7, and may be another connection relationship.

(About reception desk 231)
The reception unit 231 receives information on the delivery business from the delivery staff. For example, the reception unit 231 accepts the registration of the waiting area, the receipt of the ordered product, and the registration of the delivery means that can be used for the delivery of the ordered product from the delivery staff. In addition, the reception unit 231 receives a request from the delivery staff, which is a manifestation of intention to perform the delivery business. In addition, the reception unit 231 stores the received information in the delivery member information storage unit 221. In addition, the reception unit 231 receives a report of the end of the delivery business from the delivery staff when the delivery to the delivery destination is completed.

(About receiver 232)
As described above, the instruction unit 137 of the determination device 100 instructs the delivery management device 200 to execute the process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination. For example, the instruction unit 137 transmits the determined store information to the delivery management device 200 as this instruction. Therefore, the receiving unit 232 receives the determined store information from the determining device 100 when the target store is determined by the determining device 100. In the example of FIG. 1, the receiving unit 232 uses the identification information of the user U1 who is the orderer, the identification information indicating that the target store is the store A-1 (store ID of the store A-1), and the identification information of the product PD1. Receive decision store information that includes.

For example, when the determination device 100 determines the delivery route (for example, the determination unit 135 determines in the store determination process), the reception unit 232 also includes route information indicating the delivery route from the determination device 100. You may receive it.

(About delivery control unit 233)
The delivery control unit 233 performs various controls related to the delivery of the ordered product. For example, when the target store is determined by the determination device 100, the delivery control unit 233 instructs the delivery staff who visits later to deliver the ordered product because the target store is determined. For example, the delivery control unit 233 gives an instruction by transmitting the determined store information received by the reception unit 232 to the store terminal 30 of the target store. In the example of FIG. 1, the delivery control unit 233 stores the identification information (store ID of the store A-1) indicating that the target store is the store A-1 and the determined store information including the identification information of the product PD1 in the store A. It is transmitted to the store terminal 30 of -1.

In addition, the delivery control unit 233 determines a delivery person to be in charge of delivery. Specifically, the delivery control unit 233 determines the delivery route from the target store to the delivery destination when the delivery staff heads to the target store, and also determines the delivery staff in charge of delivery on the determined delivery route. do. In addition, the delivery control unit 233 identifies an appropriate means of transportation (mobility) for the delivery staff. Further, when a plurality of different target stores are determined for a plurality of ordered products by one user, the delivery control unit 233 determines a store that is a delivery base among the plurality of different target stores. In addition, the delivery control unit 233 gives an incentive to the delivery destination of the ordered product.

(About indicator 234)
The instruction unit 234 instructs (requests) the delivery staff to deliver the ordered product to the delivery destination. In the example of FIG. 1, for example, when the delivery control unit 233 decides to have the delivery person D1 take charge of the delivery of the ordered product PD1, the instruction unit 234 tells the delivery person D1 the order product PD1 to the delivery destination. Instruct (request) to deliver. For example, the instruction unit 234 transmits instruction information indicating the ordered product PD1, the receiving store (store A-1), the delivery route, the delivery destination, and the orderer (user U1) to the delivery person terminal 20 of the delivery person D1.

[5. Processing procedure]
(About the overall flow)
Next, the procedure of the store determination process according to the first embodiment will be described with reference to FIG. FIG. 9 is a flowchart showing the overall flow of the store determination procedure according to the first embodiment. In the description of FIG. 9, it is assumed that the determination device 100 already has inventory information about each actual store in the store information storage unit 121. For example, it is assumed that the determination device 100 has a store information storage unit 121 having the contents shown in FIG.

First, the receiving unit 133 of the determination device 100 determines whether or not an order for a product has been accepted from the user (step S101). For example, the receiving unit 133 determines whether or not the order information has been received from the user via the ZZ mall as an order for the product. If the receiving unit 133 has not accepted the order (step S101; No), the receiving unit 133 waits until it is accepted.

On the other hand, when the receiving unit 133 receives the order for the product (step S101; Yes), the determination unit 135 performs the store determination process for determining the target store (step S102). For example, when the receiving unit 133 receives the order for the product (step S101; Yes), the acquisition unit 134 acquires the order information related to the ordered product from the order information storage unit 122, and determines the acquired order information. Send to 135. As a result, the determination unit 135 performs the store determination process. The detailed flow of the store determination process will be described with reference to FIG.

Next, the instruction unit 137 instructs the delivery management device 200 to execute the process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination (step S103). For example, the instruction unit 137 transmits the determined store information to the delivery management device 200.

Next, the delivery control unit 233 of the delivery management device 200 notifies the target store determined by the determination device 100 of information (step S104). For example, the receiving unit 232 receives the determined store information from the determining device 100. Then, the delivery control unit 233 instructs the delivery staff who visits later to deliver the ordered product because the target store has been decided. For example, the delivery control unit 233 gives an instruction by transmitting the determined store information received by the reception unit 232 to the store terminal 30 of the target store.

In addition, the delivery control unit 233 controls the delivery of the ordered product (step S105). For example, the delivery control unit 233 determines a delivery person who is in charge of delivering the ordered product. The delivery control unit 233 can also determine the delivery route. Then, the instruction unit 234 instructs the delivery person to deliver the ordered product to the delivery destination (step S106).

(Detailed flow of store decision procedure)
Next, the procedure of the store determination process according to the first embodiment will be described with reference to FIG. FIG. 10 is a flowchart showing a detailed flow of the store determination procedure according to the first embodiment.

First, when the receiving unit 133 receives the order for the product (step S101; Yes in FIG. 9), the acquisition unit 134 acquires the order information regarding the ordered product from the order information storage unit 122 (step S201).

Upon receiving the order information from the acquisition unit 134, the determination unit 135 receives the order product from the candidate stores based on the order information and the "handling products" corresponding to each of the candidate stores stored in the store information storage unit 121. (Step S202).

Next, the determination unit 135 selects the ordered product from each of the handling stores in time for the desired delivery date and time based on the delivery destination specified by the orderer user U1 and the desired delivery date and time and the location of each handling store. The handling store at the position where the product can be delivered is extracted (step S203).

Next, the determination unit 135 handles the extracted candidate stores that are located closer to the delivery destination based on the location of each of the extracted candidate stores and the delivery destination specified by the user of the orderer. Is determined as the target store (step S204).

In the example of FIG. 10, the determination device 100 first extracts the handling store at a position where the ordered product can be delivered, and then sets the handling store located closer to the delivery destination among the extracted handling stores as the target store. The order of deciding was shown. However, the determination device 100 does not necessarily have to perform the store determination process in such an order. For example, the determination device 100 identifies a handling store located closer to the delivery destination among the handling stores, and is the specified handling store in a position where the ordered product can be delivered in time for the desired delivery date and time. Whether or not it is determined, and if it is in a deliverable position, the handling store may be determined as the target store. Further, the determination device 100 identifies a handling store located closer to the delivery destination among the handling stores, and is the specified handling store in a position where the ordered product can be delivered in time for the desired delivery date and time. If it is determined whether or not the product can be delivered, the target store may be determined by making the same determination for the store that is next closest to the delivery destination.

[6. Modification example]
The determination device 100 according to the first embodiment may be implemented in various different forms other than the first embodiment. Therefore, another embodiment of the determination device 100 will be described below.

[6-1. Multiple ordered items]
For example, a user may order a plurality of products. In such a case, the determination device 100 determines the target store for each ordered product. Specifically, the determination device 100 determines the target store by performing the store determination process for each ordered product. In this case, as a result, the determination device 100 may determine a different target store for each ordered product, or may determine the same target store for all the ordered products.

[6-2. Store decision processing before ordering]
Further, in the first embodiment, when the user orders a product, the determination device 100 performs a store determination process to determine a target store. However, the determination device 100 may perform the store determination process even before the user orders the product. For example, the determination device 100 may perform the store determination process at the stage when the product is selected in the ZZ mall, and deliver the product page P2 reflecting the result of the store determination process.

In the example of FIG. 1, the user U1 searches for a product and selects the product PD1 from the search results to distribute the product page P2 related to the product PD1. Therefore, in such an example, the determination device 100 performs a store determination process on the product PD1 when, for example, the product PD1 is selected from the search results. In such a state, assuming that the user U1 has registered the address in advance, the determination device 100 is, for example, the target determined by the store determination process during the day when the user U1 selects the product (for example, until 17:00 on the day). It is determined whether or not the product PD1 can be delivered from the store to the registered address. When the determination device 100 determines that the product can be delivered, the determination device 100 delivers the product page P2 including the phrase "the product PD1 can be delivered by the end of the day".

In general, the user wants to obtain the product as soon as possible, so the determination device 100 is willing to place an order in the form of "If you can get it today, buy it here" by performing such a process. (Purchase motivation) can be increased.

Even if the determination device 100 delivers the product page P2 containing the above words, the determination device 100 may again set the delivery destination and the desired delivery date and time when the order is received. , The store determination process may be performed.

[6-3. Store scale (1)]
Further, the determination unit 135 may determine, among the handling stores, the handling store having a larger scale as the target store, based on the index value indicating the degree of the scale of each of the predetermined actual stores. In such a case, although not shown, the store information storage unit 121 further has an item of "index value" indicating the degree of the scale of the store. Examples of such "index values" include the number of products handled (inventory of each product), the number of employees, the number of types of products handled, store area (sales floor area), parking lot area, congestion status, etc. There is. The number of products and the number of employees may be stored as they are as an "index value", or may be stored, for example, in a state of being scored by an arbitrary method.

In such a case, the determination unit 135 identifies the handling store based on, for example, the order information and the "handling product" (inventory information) in the store information storage unit 121. Next, the determination unit 135 determines the target store from the handling stores based on the "index value" in the store information storage unit 121. For example, the determination unit 135 determines a handling store having a larger value indicated by the “index value”, that is, a larger store size, as a target store. When there are a plurality of index values such as the number of products and the number of employees, the determination unit 135 may determine the target store using any of the index values, or is based on the plurality of usage values. The target store may be determined using a value (for example, a value obtained by multiplying a plurality of index values).

For example, the actual store that is the target store may actually be out of stock because the store size is small and although it handles ordered products, only a small number are purchased. In such a case, it is a problem that the ordered product cannot be delivered to the user. On the other hand, a store with a large store scale is a so-called large-scale retail store, which has a large store area and many employees. Of course, there are many assortments. Then, in such a store, the inventory of each product is always firmly secured, and the stockout is unlikely to occur. Since the determination device 100 can preferentially target such a large-scale store, the above-mentioned problems can be prevented in advance.

In addition, since there are many employees, it is considered that the delivery to the delivery staff will be smooth, so that the determination device 100 can more smoothly deliver the ordered product to the user.

[6-4. Store scale (2)]
In the first embodiment, the determination unit 135 shows an example of determining a target store from among the handling stores based on the desired delivery date and time. Specifically, an example in which the determination unit 135 determines as a target store among the handling stores that are in a position where the ordered product can be delivered in time for the desired delivery date and time, and the handling store that is located closer to the delivery destination. Indicated. However, the determination unit 135 has, for example, a larger value indicated by the index value among the handling stores that are in a position where the ordered product can be delivered in time for the desired delivery date and time based on the index value indicating the degree of the scale of the store. The handling store may be determined as the target store.

For example, it is assumed that the desired delivery date and time specified by the user U1 is the day when the product PD1 is ordered. The shorter the span from the date and time when the order is placed to the desired delivery date and time, the narrower the search range of the handling store in the determination device 100. In other words, the number of determination devices 100 that can identify the handling store at a position where the product PD1 can be delivered in time for the desired delivery date and time is reduced. In such a case, the determination device 100 wants to determine a store that handles a larger index value as a target store in order to eliminate the risk of being out of stock, but it should be in time for same-day delivery for same-day delivery. As a result, the handling store located closer to the delivery destination is determined as the target store.

It is assumed that there is time to spare, for example, the desired delivery date and time specified by the user U1 is the day after or one day after the date and time when the product PD1 is ordered. In such a case, the determination device 100 can expand the search range of the handling store. In other words, the number of determination devices 100 that can identify the handling store at a position where the product PD1 can be delivered in time for the desired delivery date and time increases. In such a case, the determination device 100 does not need to prioritize the delivery on the same day as described above, so that the handling store having a larger index value indicates in order to eliminate the risk of being out of stock. Is determined as the target store. In such a case, the determination device 100 may determine, for example, the store C-1, which is farther than the store A-1 but has a larger store size, as the target store with respect to the delivery destination of the user U1.

[6-5. Configuration of determination device]
In the first embodiment, the determination device 100 and the delivery management device 200 have been described as separate devices. However, the determination device 100 and the delivery management device 200 may be combined to form one device. For example, the determination device 100 may be configured as one device because it has the function of the delivery management device 200.

[7. effect〕
The determination device 100 according to the embodiment has an acquisition unit 134 and a determination unit 135. When the user orders a product in a predetermined electronic commerce service, the acquisition unit 134 acquires order information which is information about the ordered product ordered by the user. Based on the order information acquired by the acquisition unit 134, the determination unit 135 selects the handling store in which the ordered product is handled among the predetermined actual stores, and the target store that provides the ordered product from the products of the handling store. To determine as.

As a result, the determination device 100 according to the embodiment can use the target store as a substitute for the distribution center, so that it is not necessary to deliver the product from the distant distribution center to the delivery destination, for example. Therefore, the determination device 100 can smoothly deliver the ordered product to the user. In addition, the determination device 100 can reduce the cost of delivery.

In addition, the acquisition unit 134 acquires order information including identification information for identifying the ordered product and user information regarding the user.

Thereby, the determination device 100 according to the embodiment can specify the handling store where the ordered product is handled.

Further, the determination unit 135 is a storage facility for storing products sold in the predetermined electronic commerce service, not a storage facility dedicated to the predetermined electronic commerce service, and the ordered products are handled in the predetermined physical store. Determine the stores that handle the products as the target stores.

As a result, the determination device 100 according to the embodiment can use the target store as a substitute for the distribution center, so that it is not necessary to deliver the product from the distant distribution center to the delivery destination, for example.

In addition, the determination unit 135 determines the target store based on the inventory information regarding the products handled in each of the predetermined actual stores.

Thereby, the determination device 100 according to the embodiment can specify the handling store where the ordered product is handled.

In addition, the determination unit 135 determines the handling stores that have a predetermined positional relationship with the delivery destination specified by the user among the handling stores as the target stores, based on the store location information indicating the location of each of the predetermined actual stores. do.

Thereby, the determination device 100 according to the embodiment can determine the target store capable of more smoothly delivering the ordered product to the user from the handling stores.

Further, the determination unit 135 determines the handling store located closer to the delivery destination specified by the user among the handling stores as the target store based on the store location information.

Thereby, the determination device 100 according to the embodiment can determine the target store capable of more smoothly delivering the ordered product to the user from the handling stores.

Further, the determination unit 135 targets from among the handling stores based on the desired delivery date and time, which is the date and time specified by the user and the date and time when the ordered product is desired to be delivered to the delivery destination specified by the user. Decide on a store.

As a result, the determination device 100 according to the embodiment can determine the target store capable of more smoothly delivering the ordered product to the user, and can enhance the convenience of ordering the product.

In addition, the determination unit 135 sets the handling store at a position where the ordered product can be delivered to the delivery destination specified by the user among the handling stores based on the desired delivery date and time as the target handling store. decide.

As a result, the determination device 100 according to the embodiment can determine the target store capable of more smoothly delivering the ordered product to the user, and can enhance the convenience of ordering the product.

Further, the determination unit 135 determines, among the handling stores, the handling store having a larger scale as the target store, based on the index value indicating the degree of the scale of each of the predetermined actual stores.

Thereby, the determination device 100 according to the embodiment can prevent, for example, a situation in which the ordered product is out of stock and cannot be delivered to the user.

Further, the determination device 100 according to the embodiment has a notification unit 136. The notification unit 136 notifies the information regarding the order of the product.

As a result, the determination device 100 according to the embodiment can enhance the convenience of ordering products.

In addition, the notification unit 136 notifies the estimated arrival date and time of the ordered product ordered by the user as information regarding the order of the product.

As a result, the determination device 100 according to the embodiment can enhance the convenience of ordering products.

Further, the determination device 100 according to the embodiment has an indicator unit 137. The instruction unit 137 instructs the user to deliver the ordered product from the target store determined by the determination unit 135 to the delivery destination of the user.

Thereby, the determination device 100 according to the embodiment can control the ordered product to reach the user.

(Second embodiment)
[1. Delivery management process]
Hereinafter, a mode for implementing the delivery management device, the delivery management method, and the delivery management program according to the present application (hereinafter, referred to as “second embodiment”) will be described with reference to the drawings. The delivery management device, the delivery management method, and the delivery management program according to the present application are not limited by this second embodiment. In the first embodiment, when the delivery management device 200 determines the target store for providing the user's ordered product by the determination device 100, the delivery member is in charge of delivering the ordered product to the user's delivery destination. In addition to deciding, an example was shown in which the delivery person was instructed to deliver the ordered product. However, the delivery management device 300 according to the second embodiment also controls the transportation means so that the delivery staff can deliver the ordered product more smoothly.

Specifically, the delivery management device 200 performs the following delivery management processing. For example, in the example of FIG. 1, the delivery person D1 receives the ordered product PD1 at the store A-1 which is the target store, and delivers the product PD1 to the delivery destination of the user U1. In such a state, it is assumed that the user U1 has a car license but does not own a car. In such a case, the delivery person D1 rents a car from some car rental service provider and then starts the delivery business. This is very troublesome for the delivery person D1, and when the delivery time is specified, the delivery person D1 may not be able to deliver the product PD1 within the time.

In order to solve such a problem, the delivery management device 300 according to the second embodiment acquires the delivery member information regarding the delivery person who delivers the ordered product ordered by the user, and uses the acquired delivery person information as the information. Based on this, the delivery person controls the means of transportation for delivering the ordered product. Examples of the means of transportation include automobiles, motorcycles, bicycles, trains, and the like. Further, as an example, the delivery management device 300 determines a means of transportation that enables the delivery person to efficiently deliver the ordered product, and when the delivery person has to rent the means of transportation, which means. We also make various proposals such as whether to make a rental reservation with the rental service.

As a result, the delivery management device 300 according to the second embodiment can enhance the convenience of delivery to the delivery staff who deliver the ordered product.

[2. Delivery management device configuration]
Next, the delivery management device 300 according to the second embodiment will be described with reference to FIG. The delivery management device 200 according to the second embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit having the same code) may be omitted. Further, for this reason, the delivery management device 300 according to the second embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. FIG. 11 is a diagram showing a configuration example of the delivery management device 300 according to the second embodiment. As shown in FIG. 11, the delivery management device 300 includes a communication unit 210, a storage unit 320, and a control unit 330.

(About storage 320)
The storage unit 320 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory or a storage device such as a hard disk or an optical disk. The storage unit 320 has a delivery person information storage unit 221 and a service information storage unit 322.

(About service information storage unit 322)
The service information storage unit 322 stores information about a service company that provides rental services for transportation means (for example, automobiles, motorcycles, bicycles). Here, FIG. 12 shows an example of the service information storage unit 322 according to the second embodiment. In the example of FIG. 12, the service information storage unit 322 has items such as "service company name", "service company ID", "service category", "base name", "base ID", and "location".

The "service company name" indicates the company name of the service company that provides the rental service of the means of transportation. The "service company ID" indicates identification information that identifies the service company. "Service category" indicates the category of rental service provided by the service company. For example, when the service company (service company SV1) identified by the service company ID "SV1" provides a car and motorcycle rental service, "car rental" and "motorcycle rental" are input as service categories. NS.

"Base name" indicates the base name of the service base (rental base) developed by the corresponding service company. The "base ID" indicates identification information that identifies the rental base. "Location" indicates the location of the rental base. In the example of FIG. 12, although a conceptual symbol such as "Lo11" is used as an example of "location", an actual address is actually input.

That is, in the example of FIG. 12, the service company (service company SV1) identified by the service company ID "SV1" provides the automobile and motorcycle rental service, and the service base (service base) identified by the base ID "SV11". An example of actually providing a car and motorcycle rental service at the service base SV11) is shown. Further, in the example of FIG. 12, the base name of the service base SV11 is "XX station square store", and an example of being located at the location "Lo11" is shown.

Returning to FIG. 11, the control unit 330 is realized by executing various programs stored in the storage device inside the delivery management device 300 by using the RAM as a work area by the CPU, MPU, or the like. Further, the control unit 330 is realized by, for example, an integrated circuit such as an ASIC or FPGA.

As shown in FIG. 11, the control unit 330 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 335, and a delivery person determination unit 336. Realize or execute the information processing functions and actions described in. The internal configuration of the control unit 330 is not limited to the configuration shown in FIG. 11, and may be any other configuration as long as it is a configuration for performing information processing described later. Further, the connection relationship of each processing unit included in the control unit 330 is not limited to the connection relationship shown in FIG. 11, and may be another connection relationship.

(About acquisition unit 335)
The acquisition unit 335 acquires the delivery person information regarding the delivery person who delivers the ordered product ordered by the user. For example, the acquisition unit 335 holds, as delivery member information, information indicating a waiting area where the delivery member is waiting, information indicating the means of transportation available for receiving the ordered item and delivering the ordered item, and the delivery item. Get information about your driver's license. In addition, the acquisition unit 335 acquires information indicating the desire of the person in charge of business, which is a manifestation of intention to perform the delivery business.

In addition, the acquisition unit 335 acquires the current position information indicating the current position of the delivery person from the delivery person terminal 20. The acquisition unit acquires the delivery destination information including the delivery destination of the ordered product, which is the order information regarding the ordered product. As shown in FIG. 1 (b), the delivery destination is set by the user, for example, when ordering a product. Therefore, the delivery destination information indicating such a delivery destination is included in the determined store information. For example, the determination device 100 transmits the identification information for identifying the user who is the orderer, the identification information indicating the target store, the identification information for identifying the ordered product, and the determination store information including the delivery destination information to the delivery management device 300. .. As a result, the acquisition unit 335 acquires the delivery destination information from the determination device 100. In addition, the acquisition unit 335 stores the acquired delivery member information in the delivery member information storage unit 221. In addition, the acquisition unit 335 acquires the delivery member information from the delivery member information storage unit 221 as appropriate. Although shown in FIG. 11, the delivery management device 300 may further have a storage unit for storing determined store information.

In addition, the acquisition unit 335 may further acquire traffic information indicating the traffic status of the traffic route related to the delivery of the ordered product. Using the example of FIG. 1, for example, the acquisition unit 335 receives the first traffic information indicating the traffic condition in the traffic route from the current position of the delivery person D1 to the store A-1, and the traffic from the store A-1 to the delivery destination. Acquire the second traffic information indicating the traffic condition on the route.

(About delivery staff decision department 336)
The delivery person determination unit 336 determines the delivery person in charge of delivering the ordered product. Specifically, the delivery person determination unit 336 determines a delivery person to be in charge of delivery of the ordered product based on the order information regarding the ordered product ordered by the user. For example, the delivery staff determination unit 336 determines the delivery staff based on the order information included in the determination store information transmitted from the determination device 100 and the delivery staff information acquired by the acquisition unit 335. As an example, the delivery staff determination department 336 delivers the ordered product to the delivery staff who is currently closest to the target store among the delivery staff who have requested the business charge and are in the work status "waiting". Determined as the delivery person in charge of. The process performed by the delivery member determination unit 336 may be performed by the delivery control unit 233.

(About delivery control unit 233)
The delivery control unit 233 has also been described in the first embodiment. However, the delivery control unit 233 also performs the delivery management process according to the second embodiment. Specifically, the delivery control unit 233 controls the transportation means for the delivery staff to deliver the ordered product based on the delivery staff information acquired by the acquisition unit 335. More specifically, the delivery control unit 233 controls the transportation means for the delivery staff to deliver the ordered product based on the delivery staff information and the delivery destination information acquired by the acquisition unit 335. Further, when associated with the determination device 100, the delivery control unit 233 is a target store determined based on the order information regarding the ordered product ordered by the user, and is a handling store that is an actual store in which the ordered product is handled. Controls the means of transportation for delivering the ordered product from the target store determined as the store that provides the ordered product to the delivery destination.

First, a process of determining a candidate means, which is a candidate transportation means to be used by the delivery staff, will be described. Further, it is assumed that the delivery person in charge of delivery of the ordered product is determined in advance by the delivery person determination unit 336. For example, the delivery control unit 223 determines a candidate means from the means of transportation that the deliveryman can drive based on the driver's license information corresponding to the deliveryman as the deliveryman information. Further, the delivery control unit 223 determines a candidate means which is a candidate transportation means to be used by the delivery staff based on the traffic information acquired by the acquisition unit 335. In such a state, when the traffic information indicates the traffic congestion of the traffic route, the delivery control unit 233 determines the transportation means other than the automobile or the motorcycle as the candidate means. Further, for example, when the traffic information indicates the train delay of the train traveling on the traffic route, the delivery control unit 223 determines the transportation means other than the train as the candidate means. The above points will be described with reference to the example of FIG.

As shown in the example of FIG. 1, it is assumed that the delivery person D1 is determined by the delivery person determination unit 336 as the delivery person who is in charge of the delivery of the product PD1. In such a state, the delivery control unit 233 refers to the delivery member information storage unit 221 and identifies the transportation means that can be used by the delivery member D1. In the example of FIG. 8, since the delivery person D1 holds a license for a car and a motorcycle, the car and the motorcycle are registered as means of transportation. Bicycles are also registered as a means of transportation regardless of the license. Although not shown in FIG. 8, it is assumed that the delivery person D1 does not own a car, a motorcycle, or a bicycle. The delivery staff information storage unit 221 may also store the possession status of available transportation means.

Next, the delivery control unit 233 is a transportation means that is a candidate to be used by the delivery person D1 among automobiles, motorcycles, and bicycles based on the first traffic information and the second traffic information acquired by the acquisition unit 335. Determine candidate means. In such an example, according to the first traffic information and the second traffic information, at least one of the traffic route from the current position of the delivery person D1 to the store A-1 or the traffic route from the store A-1 to the delivery destination. There is a traffic jam in. In this case, the delivery control unit 233 determines that the motorcycle and the bicycle are less susceptible to the influence of traffic congestion than the automobile, and determines the motorcycle and the bicycle as candidate means.

The delivery control unit 233 predicts and calculates the required time required for delivery to the delivery destination for each transportation means based on the first traffic information and the second traffic information, and the calculated required time is the shortest transportation means. May be determined as a candidate means. Further, when the user U1 specifies the desired delivery date and time, the delivery control unit 233 may determine the desired delivery date and time as the candidate means in consideration of the desired delivery date and time. As an example, the delivery control unit 233 predicts and calculates the time required for delivery to the delivery destination based on the first traffic information and the second traffic information for each transportation means, and based on the calculated required time. Therefore, among the transportation means, the transportation means that can arrive at the delivery destination in time for the desired delivery date and time may be determined as the candidate means.

Further, the delivery control unit 233 can determine the route to the delivery destination as one of the candidate means regardless of the registration status in the delivery member information storage unit 221. The delivery control unit 233 does not have to determine as one of the candidate means when there is a delay in such a route. The route information is acquired by the acquisition unit 335.

Next, the process of determining the service base will be described. The delivery control unit 233 is selected from the service bases that provide the rental service of the candidate means, which is a candidate transportation means to be used by the delivery staff, based on the current position information indicating the current position of the delivery staff as the delivery staff information. , Determine a predetermined service base. Specifically, the delivery control unit 233 determines a service base for lending candidate means to the delivery staff as a predetermined service base. For example, the delivery control unit 233 determines, among the service bases, a service base that exists closer to the current position of the delivery person as a predetermined service base.

Here, using the above example, it is assumed that the delivery control unit 233 determines a motorcycle and a bicycle as candidate means which are candidate transportation means to be used by the delivery person D1. In such a case, the delivery control unit 233 determines a predetermined service base from the service bases that provide the motorcycle or bicycle rental service. Specifically, the delivery control unit 233 refers to the service information storage unit 322 and identifies a service company that provides a rental service for at least one of a motorcycle and a bicycle. In the example of FIG. 12, both service companies SV1 and SV2 provide a motorcycle rental service. Therefore, in such a case, the delivery control unit 233 determines, among the service bases corresponding to the service companies SV1 and SV2, the service base that exists closer to the current position of the delivery person D1 as the predetermined service base. The predetermined service base is a service base recommended by the delivery staff. In such an example, it is assumed that the delivery control unit 233 determines the service base SV11 (XX station square store) as the predetermined service base.

(About presentation section 337)
The presentation unit 337 presents the information determined by the delivery control unit 233 to the delivery staff. Specifically, the presentation unit 337 presents the candidate means, which is the candidate means determined by the delivery control unit 233 and is a candidate moving means to be used by the delivery staff. In addition, the presentation unit 337 presents a service base that is a predetermined service base determined by the delivery control unit 233 and that rents out the candidate means. For example, the presentation unit 337 presents the content that enables the rental reservation of the candidate means at the service base.

In the above example, the delivery control unit 233 determines a motorcycle and a bicycle as candidate means which are candidate transportation means to be used by the delivery person D1. In addition, the delivery control unit 233 has determined the service base SV11 as a service base that provides a motorcycle rental service and is a recommended service base. In such a case, the presentation unit 337 presents to the delivery person D1 that "motorcycle and bicycle" are available as candidate means. In addition, the presentation unit 337 presents that the rental reservation of the motorcycle can be made at the service base SV11. As an example, the presentation unit 337 displays the content indicating that the candidate means "motorcycle and bicycle" and that the candidate means motorcycle is "rental reservation is possible at the service base SV11" of the delivery person D1. It is transmitted to the delivery person terminal 20. For example, the presentation unit 337 transmits the content pasted with the URL for jumping to the rental reservation page.

The presentation unit 337 is configured to be able to detect the completion of the rental reservation when the delivery person makes a rental reservation from the contents. As a result, the presentation unit 337 can store, for example, the rental status (what service base, what was rented, etc.) in the delivery staff information storage unit 221.

Further, the presentation unit 337 does not manually make a reservation to the delivery person D1 by presenting the content as described above, but for example, the delivery person D1 makes a motorcycle rental reservation through the content. When the intention is displayed, the rental may be performed dynamically.

Further, in the above content, the delivery person D1 can select a motorcycle or a bicycle, and when either of the means of transportation is selected, for example, the instruction unit 234 sends the delivery person D1 to the delivery destination. Instruct (request) to deliver the ordered product PD1. For example, the instruction unit 234 transmits instruction information indicating the ordered product PD1, the receiving store (store A-1), the delivery route, the delivery destination, and the orderer (user U1) to the delivery person terminal 20 of the delivery person D1.

[3. Processing procedure]
Next, the procedure of the delivery management process according to the second embodiment will be described with reference to FIG. FIG. 13 is a flowchart showing a delivery management processing procedure according to the second embodiment.

First, the delivery staff determination unit determines the delivery staff in charge of delivering the ordered product (step S301). For example, the delivery staff determination unit 336 determines the delivery staff based on the order information included in the determination store information transmitted from the determination device 100 and the delivery staff information acquired by the acquisition unit 335.

Next, the delivery control unit 233 is a candidate to be used by the delivery person determined in step S301 based on the delivery person information (driver's license information) acquired by the acquisition unit 335, the delivery destination information, and the traffic information. Candidate means, which is a means of transportation, is determined (step S302). Next, the delivery control unit 233 selects the delivery member from the service bases that provide the rental service of the candidate means determined in step S302 based on the current position information indicating the current position of the delivery member as the delivery member information. The service base for renting out the candidate means is determined (step S303).

Then, the presentation unit 337 presents the candidate means and the service base determined by the delivery control unit 233 to the delivery staff (step S304). For example, the presentation unit 337 presents the content that enables the rental reservation of the candidate means at the service base.

[4. Modification example]
The delivery management device 300 according to the second embodiment may be implemented in various different forms other than the second embodiment. Therefore, another embodiment of the delivery management device 300 will be described below.

[4-1. About the end of delivery]
In the second embodiment described above, the delivery control unit 233 determines a candidate means that is a candidate transportation means to be used by the delivery staff, and determines a service base for renting the determined candidate means. Indicated. In addition, the presentation unit 337 shows an example of detecting the rental status of the transportation means by presenting the information determined by the delivery control unit 233.

However, in addition to this, the delivery control unit 233 provides a transportation service rental service based on the current position information indicating the current position of the delivery person as the delivery person information when the delivery of the ordered product is completed. From the service bases to be serviced, determine the service base that accepts the return of transportation. For example, the delivery control unit 233 determines, among the service bases, a service base that exists closer to the current position of the delivery person as a service base that accepts the return of the transportation means. Then, when the delivery of the ordered product is completed, the presentation unit 337 returns the same type of transportation means among the service bases that provide the rental service of the same type of transportation means used for the delivery of the ordered product. Present the service base that accepts.

In the above example, the delivery control unit 233 has determined a motorcycle and a bicycle as candidate means which are candidate transportation means to be used by the delivery person D1. In addition, the delivery control unit 233 has determined the service base SV11 as a service base that provides a motorcycle rental service and is a recommended service base. In such a state, it is assumed that the delivery person D1 actually makes a motorcycle rental reservation to the service base SV11 and delivers the ordered product PD1 to the delivery destination with the rented motorcycle. Further, it is assumed that the delivery person D1 reports the completion of delivery to the delivery control device 300 by using the delivery person terminal 20 when the delivery of the ordered product PD1 is completed.

In such a case, the delivery control unit 233 first refers to the delivery member information storage unit 221 and the service information storage unit 322, and specifies what the delivery member D1 rented at which service base. Here, the delivery control unit 233 identifies that the delivery person D1 has rented a motorcycle at the service base SV11. The service base SV11 is one of the service bases developed by the service company SV1. Therefore, the delivery person D1 can return the motorcycle to any base other than the service base SV11 as long as it is a service base where the service is developed by the service company SV1. For this reason, the delivery control unit 233 determines, among the service bases serviced by the service company SV1, the service base that exists closer to the current position of the delivery person D1 as the service base that accepts the return of the motorcycle. .. Here, it is assumed that the delivery control unit 233 has determined the service base SV12 (○○ store) as the service base that accepts the return of the motorcycle.

Then, when the delivery of the ordered product PD1 is completed, the presentation unit 337 presents the service base SV12 determined by the delivery control unit 233 to the delivery person D1. For example, the presentation unit 337 presents text information such as "Please return the rented motorcycle to the service base SV12" and map information up to the service base SV12.

As a result, the delivery management device 300 according to the second embodiment can smoothly return the transportation means when the delivery person rents the transportation means, thereby enhancing the convenience of the transportation means rental. Can be done.

[4-2. Multiple delivery staff for one orderer]
In the second embodiment described above, an example is shown in which the delivery person determination unit 336 determines one delivery person for one orderer. However, the delivery person determination unit 336 may determine one delivery person for one orderer. For example, when the quantity of ordered products ordered by one user exceeds a predetermined quantity, the delivery staff determination unit 336 has a plurality of delivery staff who are in charge of delivering the ordered products according to the quantity of the ordered products. decide. Then, the delivery control unit 233 controls the transportation means for each of the plurality of delivery members to deliver the ordered product based on the delivery member information of each of the plurality of delivery members determined by the delivery member determination unit 336. Here, since the control regarding the moving means performed by each delivery member by the delivery control unit 233 is the same as that described in the second embodiment, the description thereof will be omitted. As a result, the delivery management device 300 according to the second embodiment can reduce the burden on the delivery staff.

(Third Embodiment)
[1. Base determination process]
Hereinafter, a mode for implementing the delivery management device, the delivery management method, and the delivery management program according to the present application (hereinafter, referred to as a “third embodiment”) will be described with reference to the drawings. The delivery management device, the delivery management method, and the delivery management program according to the present application are not limited by this third embodiment. In the first and second embodiments described above, an example is shown in which the determination device 100 determines one target store for providing a product ordered by this user for each user. However, the determination device 100 may determine a plurality of target stores that provide the products ordered by this user for each user. This point has also been described in the modified example "5-1" and the like according to the first embodiment.

Here, if there are a plurality of target stores that provide the products ordered by this user for one user, the delivery staff goes to each target store to collect the ordered products, and then delivers the collected ordered products to the delivery destination. It is troublesome because it will be delivered to. For this reason, some delivery staff request that some target stores collect ordered products corresponding to other target stores.

Therefore, in the delivery management device 400 according to the third embodiment, when there are a plurality of target stores that provide the ordered products, the plurality of target stores are based on the ordered products provided from each of the plurality of target stores. Among them, the base store that will be the base for collecting the ordered products provided from each target store is determined. Specifically, when one user orders a plurality of ordered products and there are a plurality of target stores that provide at least one ordered product among the plurality of ordered products, the delivery management device 400 may be used. Of the plurality of target stores, a base store that serves as a base for collecting ordered products provided from each of the target stores is determined. This point will be described with reference to the example of FIG.

FIG. 14 is a diagram showing an example of the site determination process according to the third embodiment. The base determination process according to the third embodiment is performed by the delivery management device 400 according to the third embodiment.

Further, as shown in FIG. 14, the base determination system 3 according to the third embodiment includes a delivery member terminal 20, a determination device 100, and a delivery management device 400. Further, the delivery person terminal 20, the determination device 100, and the delivery management device 400 are connected to each other via a network N (from FIG. 2) so as to be able to communicate by wire or wirelessly. Although omitted in FIG. 14, the base determination system 3 according to the third embodiment also includes the user terminal 10 and the store terminal 30 as in the store determination system 1 shown in FIG. The delivery management device 400 is a server device corresponding to the delivery management device 200.

First, the determination device 100 transmits the determination store information to the delivery management device 400 (step S31). This is the process corresponding to step S3 in FIG. However, unlike the example of FIG. 1, the determined store information here includes the identification information of the user U1 who is the orderer, and the identification indicating that the target stores are the stores X-1, Y-1, and Z-1. Information, identification information of the ordered product PDx1, the ordered product PDx2, and the ordered product PDx3 are included. That is, in the example of FIG. 14, among the three products ordered by the user U1, the determination device 100 stores the store X-1 as the target store for providing the ordered product PDx1 and the store Y as the target store for providing the ordered product PDx2. -1, Indicates that the store Z-1 has been decided as the target store for providing the ordered product PDx3.

Next, the delivery management device 400 has three target stores (stores X-1, Y-1, Z-1) based on information on the three ordered products (ordered product PDx1, ordered product PDx2, and ordered product PDx3). From among these, a base store to be a base for collecting the three ordered products (ordered product PDx1, ordered product PDx2, and ordered product PDx3) is determined (step S32). As an example, the delivery management device 400 determines the base store based on the size of the ordered product provided by each of the three target stores. For example, the delivery management device 400 determines, among the three target stores, the target store that provides the ordered product having a larger size as the base store. In the example of FIG. 14, assuming that the size of the ordered product PDx1 is the largest, the delivery management device 400 determines the store X-1 that provides the ordered product PDx1 as the base store.

Further, the delivery management device 400 determines the delivery route in which the ordered product is delivered from each of the store Y-1 and the store Z-1 to the store X-1 by determining the store X-1 as the base store (). Step S33). In the example of FIG. 14, the delivery management device 400 specifies a delivery route (delivery route RT1) in which the ordered product PDx2 corresponding to the store Y-1 is delivered from the store Y-1 to the store X-1. Further, the delivery management device 400 specifies a delivery route (delivery route RT2) in which the ordered product PDx3 corresponding to the store Z-1 is delivered from the store Z-1 to the store X-1. The delivery management device 400 transmits base information indicating that store X-1 has become a base store to each of the three target stores (stores X-1, Y-1, Z-1) (step S34). Further, the delivery management device 400 transmits the route information indicating the delivery route RT1 to the store Y-1 and the route information indicating the delivery route RT2 to the store Z-1.

Next, the delivery management device 400 receives the three ordered products (ordered product PDx1, ordered product PDx2, and ordered product PDx3) from the delivery staff D1 at the store X-1, which is the base store, and responds to the user U1. A delivery instruction is transmitted to deliver to the delivery destination (step S35).

Then, when the store Y-1 and the store Z-1 receive the information from the delivery management device 400 in step S44, the store Y-1 and the store Z-1 deliver the ordered product to the store X-1. Specifically, the store Y-1 delivers the ordered product PDx2 to the store X-1 using the delivery route RT1. In addition, the store Z-1 delivers the ordered product PDx3 to the store X-1 using the delivery route RT2. Further, when the delivery person D1 receives the three ordered products collected in the store X-1 at the store X-1, the delivery person D1 delivers them to the delivery destination. If a delivery means (for example, a truck) for delivering goods between stores by going back and forth between stores and a delivery route for going back and forth between stores already exists, the delivery management device 400 may be used. This delivery means and delivery route may be used. For example, suppose that a truck for delivering goods between stores X-1 and Y-1 and a delivery route for going back and forth between stores X-1 and store Y-1 already exist. In such a case, the delivery management device 400 specifies this route as a delivery route, and stores the product PDx2 for the truck (driver) that delivers the product between the store X-1 and the store Y-1. Instruct to deliver to 1.

As described above, when there are a plurality of target stores that provide the ordered products, the delivery management device 400 according to the third embodiment has a plurality of delivery management devices 400 based on the ordered products provided from each of the plurality of target stores. Among the above-mentioned target stores, a base store that serves as a base for collecting ordered products provided from each of the target stores is determined. As a result, the delivery management device 400 can reduce the burden on the delivery staff who deliver the ordered products. Further, since the delivery staff does not have to collect the ordered products and go around, the delivery management device 400 can improve the delivery efficiency.

[2. Delivery management device configuration]
Next, the delivery management device 400 according to the third embodiment will be described with reference to FIG. The delivery management device 400 according to the third embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit having the same code) may be omitted. Further, for this reason, the delivery management device 400 according to the third embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. Further, although not shown in FIG. 15, the delivery management device 400 may also have the function of the delivery management device 300 according to the second embodiment. FIG. 15 is a diagram showing a configuration example of the delivery management device 400 according to the third embodiment. As shown in FIG. 15, the delivery management device 400 includes a communication unit 210, a storage unit 420, and a control unit 430.

(About storage 420)
The storage unit 420 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory or a storage device such as a hard disk or an optical disk. The storage unit 420 includes a delivery person information storage unit 221 and a base information storage unit 422.

(About the base information storage unit 422)
The base information storage unit 422 is a storage unit that stores information about the base store. Here, FIG. 16 shows an example of the base information storage unit 422 according to the third embodiment. In the example of FIG. 16, the base information storage unit 422 has items such as "user ID", "ordered product", "product information", "target store", "location", "store scale", and "base store". ..

The "user ID" indicates identification information that identifies the user who ordered the product. The "ordered product" indicates identification information that identifies the product ordered by the user. For example, "ordered product" is a product name or an individual identification number of a product. "Product information" indicates information about "ordered products". In FIG. 16, a conceptual symbol is used as the "product information", but in reality, the size and weight of the "ordered product" are input to the "product information". The “target store” is a store that provides the “ordered product” and indicates identification information that identifies the store determined by the determination device 100. "Location" indicates the location of the "target store". In FIG. 16, a conceptual symbol is used as the “location”, but in reality, existing address information is input.

“Store scale” indicates an index value indicating the degree of scale of the “target store”. Examples of the "store scale" include the number of products handled (the number of products in stock), the number of employees, the number of types of products handled, the store area (sales floor area), the parking lot area, the congestion status, and the like. The number of products and the number of employees may be stored as they are as an "index value", or may be stored, for example, in a state of being scored by an arbitrary method. The "base store" is information indicating the store determined as the base store among the "target stores". For example, the "target store" that has become the "base store" is associated with a mark such as a circle. ..

Returning to FIG. 15, the control unit 430 is realized by executing various programs stored in the storage device inside the delivery management device 400 by using the RAM as a work area by the CPU, MPU, or the like. Further, the control unit 430 is realized by, for example, an integrated circuit such as an ASIC or FPGA.

As shown in FIG. 15, the control unit 430 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 435, and a base determination unit 436. Realize or execute the information processing functions and actions described. The internal configuration of the control unit 430 is not limited to the configuration shown in FIG. 15, and may be another configuration as long as it is a configuration for performing information processing described later. Further, the connection relationship of each processing unit included in the control unit 430 is not limited to the connection relationship shown in FIG. 15, and may be another connection relationship.

(About acquisition unit 435)
The acquisition unit 435 is a target store determined based on the order information regarding the ordered product ordered by the user, and is determined as a store that provides the ordered product among the handling stores that are the actual stores in which the ordered product is handled. Acquire store information indicating the target store. Such store information corresponds to the determined store information transmitted from the determination device 100, and in the example of FIG. 14, among the three products ordered by the user U1, the target store that provides the ordered product PDx1 is the store X-1. , Corresponds to the information indicating that the target store providing the ordered product PDx2 is the store Y-1 and the target store providing the ordered product PDx3 is the store Z-1.

In addition, the determined store information may include information on the size and weight of each ordered product. As an example, assuming that the ordered product is packed in a cardboard box, the size information may include which size cardboard box is appropriate.

(About base decision department 436)
When there are a plurality of target stores that provide ordered products, the base determination unit 436 determines, among the plurality of target stores, a base store that serves as a base for collecting ordered products provided from each of the target stores. Specifically, when there are a plurality of target stores that provide the ordered products, the base determination unit 436 is among the plurality of target stores based on the information regarding the ordered products provided by each of the plurality of target stores. , Determine the base store that will be the base for collecting the ordered products provided from each target store. In addition, when one user orders a plurality of ordered products and there are a plurality of target stores that provide at least one ordered product among the plurality of ordered products, the base determination unit 436 may perform a plurality of such orders. Among the target stores, determine the base store that will be the base for collecting the ordered products provided by each target store.

One example is the method of determining the base store based on the size of the ordered product. Specifically, the base determination unit 436 determines the base store based on the size of the ordered product provided from each target store as information on the ordered product. For example, the base determination unit 436 is among the target stores. , Determine the target store that provides ordered products with a larger size as the base store. As a result, the delivery management device 400 according to the third embodiment can shorten the transportation distance of the ordered product having a larger size, so that the delivery cost can be reduced.

In addition, as another example, there is a method of determining a base store based on the number of ordered products. Specifically, the base determination unit 436 determines the base store based on the number of ordered products provided by each of the target stores as information on the ordered products. For example, the base determination unit 436 determines, among the target stores, the target store that provides a larger number of ordered products as the base store. In the example of FIG. 14, the ordered product corresponding to the store X-1 is one of the ordered products PDx1, the ordered product corresponding to the store Y-1 is one of the ordered products PDx2, and the order corresponding to the store Z-1. The product is one of the ordered products PDx3, and the number of ordered products corresponding to the three target stores is the same.

However, for convenience of explanation, it is assumed that there are three ordered products corresponding to the store X-1, two ordered products corresponding to the store Y-1, and one ordered product corresponding to the store Z-1. In such a case, the base determination unit 436 determines the store X-1 that provides the largest number of ordered products as the base store. As a result, the delivery management device 400 according to the third embodiment can shorten the transportation distance of the ordered products having a larger number, so that the delivery cost can be reduced.

Further, as another example, there is a method of determining a base store based on the weight (weight) of the ordered product. Specifically, the base determination unit 436 determines the base store based on the weight of the ordered product provided by each of the target stores as information on the ordered product. For example, the base determination unit 436 determines, among the target stores, the target store that provides the ordered product having a heavier total weight as the base store. For example, in the example of FIG. 14, among the ordered product PDx1 corresponding to the store X-1, the ordered product PDx2 corresponding to the store Y-1, and the ordered product PDx3 corresponding to the store Z-1, the ordered product PDx1 has the heaviest weight. Suppose it is heavy. In such a case, the base determination unit 436 determines the store X-1 that provides the heaviest ordered product as the base store. As a result, the delivery management device 400 according to the third embodiment can shorten the transportation distance of the heavier ordered product, so that the delivery cost can be reduced.

If there are a plurality of ordered products to be provided for each target store, the base determination unit 436 determines the target store having a heavier total weight of the plurality of ordered products as the base store.

In addition, as another example, there is a method of determining a base store based on the location of the target store. Specifically, the base determination unit 436 determines the base store based on the location of each target store. For example, the base determination unit 436 determines, among the target stores, the target store located closer to the delivery destination of the ordered product as the base store. In the example of FIG. 14, since the target stores are the store X-1, the store Y-1, and the store Z-1, the base determination unit 436 refers to the base information storage unit 422 and refers to the store X-1, the store Y-. 1. Acquire the location of each of store Z-1. Then, based on the acquired location, the base determination unit 436 determines the store X-1 as the base store, assuming that the target store located closer to the delivery destination of the user U1 is the store X-1. .. As a result, the delivery management device 400 according to the third embodiment can shorten the moving distance of the delivery staff, so that the burden on the delivery staff can be reduced.

In addition, as another example, there is a method of determining a base store based on the store size of the target store. Specifically, the base determination unit 436 determines the base store based on the index value indicating the degree of the store scale of each target store. For example, the base determination unit 436 determines the target store having a larger index value as the base store among the target stores. In the example of FIG. 14, since the target stores are the store X-1, the store Y-1, and the store Z-1, the base determination unit 436 refers to the base information storage unit 422 and refers to the store X-1, the store Y-. 1. Acquire the store size (index value indicating the store size) of each store Z-1. Then, based on the acquired index value, the base determination unit 436 determines the store X-1 as the base store, assuming that the target store having a larger index value is the store X-1. For example, when collecting ordered products, it can be said that the larger the store size, the easier it is to collect ordered products in terms of storage space and artificially. Therefore, the delivery management device 400 according to the third embodiment can improve the delivery efficiency.

[3. Processing procedure]
Next, the procedure of the site determination process according to the third embodiment will be described with reference to FIG. FIG. 17 is a flowchart showing a base determination processing procedure according to the third embodiment.

First, the base determination unit 436 determines whether or not the store information has been acquired by the acquisition unit 435 (step S401). The store information is included in the determined store information transmitted from the determination device 100. That is, the store information is the target store determined by the determination device 100 based on the order information regarding the ordered product ordered by the user, and the ordered product is selected from the handling stores that are the actual stores in which the ordered product is handled. This is information indicating the target store determined as the store to be provided.

As described above, the receiving unit 232 receives the determined store information from the determining device 100. Therefore, the acquisition unit 435 acquires the store information from the determined store information received by the reception unit 232, for example. The acquisition unit 435 may receive the determined store information from the determination device 100.

If the store information has not been acquired by the acquisition unit 435 (step S401; No), the base determination unit 436 waits until the store information is acquired. On the other hand, when the store information is acquired by the acquisition unit 435 (step S401; Yes), the base determination unit 436 causes at least one of the plurality of ordered products because one user has ordered a plurality of ordered products. It is determined whether or not there are a plurality of target stores that provide one ordered product (step S402).

When there is only one target store (step S402; No), the instruction unit 234 instructs the determined delivery staff to deliver the ordered product to the delivery destination (step S406). On the other hand, when the base determination unit 436 has a plurality of target stores (step S402; Yes), the base determination unit 436 is selected from each of the target stores among the plurality of target stores based on the ordered products provided from each of the plurality of target stores. A base store to be a base for collecting the provided ordered products is determined (step S403).

Next, the base determination unit 436 specifies a delivery route for delivering the ordered product from the target store other than the base store to the base store (step S404). Further, the base determination unit 436 transmits base information indicating the target store that has become the base store among the plurality of target stores to each of the plurality of target stores (step S405). Finally, the instruction unit 234 instructs the determined delivery staff to go to the base store to collect the ordered products and deliver the collected ordered products to the delivery destination (step S406).

[4. Modification example]
The delivery management device 400 according to the third embodiment may be implemented in various different forms other than the third embodiment. Therefore, another embodiment of the delivery management device 400 will be described below.

[4-1. Delivery route identification]
The base determination unit 436 specifies a delivery route for delivering ordered products from the target stores other than the base store to the base store in order to have the determined base store collect the ordered products. For example, the base determination unit 436 identifies a delivery route that can further minimize the delivery cost for each of the other stores. This point will be described with reference to the example of FIG.

In the example of FIG. 14, the base determination unit 436 identifies two delivery routes such as delivery routes RT1 and RT2. Here, the base determination unit 436 assumes that the store Z-1 exists on the delivery route RT1. In such a case, rather than delivering the ordered product from each of the store Y-1 and the store Z-1 to the store X-1, the ordered product of the store Z-1 is being delivered from the store Y-1 to the store X-1. It is possible to reduce the delivery cost by collecting the items and heading to the store X-1, for example, because only one delivery means is required. Therefore, the base determination unit 436 identifies only the delivery route RT1 when the store Z-1 exists on the delivery route RT1.

(Fourth Embodiment)
[1. Reward grant processing]
Hereinafter, a delivery management device, a delivery management method, and a mode for implementing the delivery management program (hereinafter referred to as “fourth embodiment”) according to the present application will be described with reference to the drawings. The delivery management device, the delivery management method, and the delivery management program according to the present application are not limited by the fourth embodiment. The delivery management device 200 according to the first embodiment, the delivery management device 300 according to the second embodiment, and the delivery management device 400 according to the third embodiment show an example of performing various controls related to delivery of ordered products. rice field. However, the delivery management device 500 according to the fourth embodiment may give an incentive (reward) to the delivery destination of the ordered product.

Specifically, the delivery management device 500 selects a delivery destination to deliver the ordered product ordered by the user based on the user information about the user, and when the delivery of the ordered product to the selected delivery destination is completed. , Give a predetermined incentive to the delivery destination. This point will be described with reference to the example of FIG.

FIG. 18 is a diagram showing an example of the reward granting process according to the fourth embodiment. The reward granting process according to the fourth embodiment is performed by the delivery management device 500 according to the fourth embodiment.

Further, as shown in FIG. 18, the base determination system 4 according to the fourth embodiment includes a user terminal 10, a deliveryman terminal 20, and a delivery management device 500. Further, the user terminal 10, the delivery person terminal 20, and the delivery management device 500 are connected to each other via a network N (from FIG. 2) so as to be able to communicate by wire or wirelessly. Although omitted in FIG. 18, the base determination system 4 according to the fourth embodiment also includes the store terminal 30 and the determination device 100, similarly to the store determination system 1 shown in FIG. Further, the delivery management device 500 is a server device corresponding to the delivery management device 100.

First, as a premise of FIG. 18, as in the example of FIG. 1, the ordered product of the user U1 is the ordered product PD1, and the store A-1 is determined by the determination device 100 as the target store for providing the ordered product PD1. It shall be.

Therefore, the delivery management device 500 acquires the behavior information of the user U1 who has ordered the product as the user information of the user (step S41). Specifically, the delivery management device 500 acquires the movement history of the user U1 as action information. Then, the delivery management device 500 selects a delivery destination candidate (delivery destination candidate) based on the acquired movement history (step S42). For example, the delivery management device 500 identifies the position (place) in which the user U1 tends to be in daily life based on the acquired movement history, and is based on the specified position (place). And select a delivery destination candidate. Further, the delivery management device 500 selects one delivery destination (target delivery destination) from the selected delivery destination candidates. For example, if the current time is before 18:00, the delivery management device 500 selects a delivery destination where the user U1 is likely to be present around 18:00. In the example of FIG. 18, it is assumed that the delivery management device 500 selects the nursery school T3 as the delivery destination.

Next, the delivery management device 500 presents the delivery destination information indicating that the selected delivery destination is the nursery school T3 to the user U1 (step S43). In such a state, it is assumed that the user U1 agrees to receive the ordered product at the nursery school T3 (step S44).

In such a case, the delivery management device 500 instructs the delivery person D1 to collect the ordered product PD1 at the store A-1 and deliver the ordered product PD1 to the nursery school T3 (step S45). When the delivery to the nursery school T3 is completed, the delivery person D1 transmits a delivery completion report to the delivery management device 500 (step S46). Upon receiving the delivery completion report, the delivery management device 500 gives a predetermined incentive to the nursery school T3 (step S47). For example, the delivery management device 500 grants electronic money points as a predetermined incentive.

As described above, the delivery management device 500 according to the fourth embodiment selects the delivery destination to deliver the ordered product ordered by the user based on the user information about the user, and the delivery management device 500 to the selected delivery destination When the delivery is completed, a predetermined incentive is given to the delivery destination. As a result, the delivery management device 500 can set a place existing on the life lead of the orderer as the delivery destination, so that efficient delivery of the product to the orderer can be realized. Further, the delivery management device 500 can prevent a situation in which the delivery person cannot easily deliver the product to the orderer (the delivery person has to visit the delivery destination many times).

[2. Delivery management device configuration]
Next, the delivery management device 500 according to the fourth embodiment will be described with reference to FIG. The delivery management device 500 according to the fourth embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit having the same code) may be omitted. Further, for this reason, the delivery management device 400 according to the fourth embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. Further, as shown in FIG. 19, the delivery management device 500 may also have the functions of the delivery management device 300 according to the second embodiment and the delivery management device 400 according to the third embodiment. FIG. 19 is a diagram showing a configuration example of the delivery management device 500 according to the fourth embodiment. As shown in FIG. 19, the delivery management device 500 includes a communication unit 210, a storage unit 520, and a control unit 530.

(About storage 520)
The storage unit 520 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory or a storage device such as a hard disk or an optical disk. The storage unit 520 includes a delivery person information storage unit 221, an action information storage unit 522, and a reward information storage unit 523.

(About behavior information storage unit 522)
The behavior information storage unit 522 stores behavior information indicating the behavior of the user who ordered the product. Here, FIG. 20 shows an example of the behavior information storage unit 522 according to the fourth embodiment. In the example of FIG. 20, the action information storage unit 522 has items such as "user ID", "date and time", "location information", and "action content".

The "user ID" indicates identification information that identifies the user who ordered the product. The "date and time" indicates the date and time when the action indicated by the "action content" was performed. The "position information" indicates the position where the action indicated by the "action content" is performed. The "action content" indicates the content of the action performed by the user.

That is, in the example of FIG. 20, the user (user U1) identified by the user ID “U1” sets the “site S” at the position indicated by the position information “P1” at “21:00 on June 29, 2018”. An example of performing an action such as "browsing" is shown. In the example of FIG. 20, a conceptual symbol such as "P1" is used as the position information, but in reality, the position information may be in latitude and longitude, and the name of the building existing in that latitude and longitude. , Facility name, company name, etc.

(About reward information storage 523)
The reward information storage unit 523 stores information about the selected delivery destination. Here, FIG. 21 shows an example of the reward information storage unit 523 according to the fourth embodiment. In the example of FIG. 21, the reward information storage unit 523 has items such as "user ID", "delivery address", "location", and "reward information".

The "user ID" indicates identification information that identifies the user who ordered the product. “Delivery destination” indicates a delivery destination selected based on user information. "Location" indicates the location of the "delivery address". The "reward information" indicates an incentive given to the "delivery destination".

That is, the example of FIG. 21 shows an example in which "nursery school T3" is selected as the delivery destination based on the user information of the user U1 and the user U1 agrees to receive the ordered product at the nursery school T3. Further, in the example of FIG. 21, the location of the nursery school T3 is “DLo11”, and the nursery school T3 is currently given “150 points” as an incentive.

Returning to FIG. 19, the control unit 530 is realized by executing various programs stored in the storage device inside the delivery management device 500 by using the RAM as a work area by the CPU, MPU, or the like. Further, the control unit 530 is realized by, for example, an integrated circuit such as an ASIC or FPGA.

As shown in FIG. 19, the control unit 530 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 535, a selection unit 536, a presentation unit 537, and an addition unit. It has 538 and realizes or executes the functions and actions of information processing described below. The internal configuration of the control unit 530 is not limited to the configuration shown in FIG. 19, and may be another configuration as long as it is a configuration for performing information processing described later. Further, the connection relationship of each processing unit included in the control unit 530 is not limited to the connection relationship shown in FIG. 19, and may be another connection relationship.

(About acquisition unit 535)
The acquisition unit 535 acquires user information about the user. Specifically, the acquisition unit 535 acquires user information about the user who ordered the product. For example, the acquisition unit 535 acquires behavior information indicating the user's behavior as user information. For example, the acquisition unit 535 acquires a movement history indicating what kind of movement the user has performed as action information.

In addition, the acquisition unit 535 may acquire an action history indicating an action on the Internet as action information. As an example, the acquisition unit 535 acquires the user's content browsing history, purchase history, and the like.

Further, the acquisition unit 535 can acquire the above-mentioned user information from another server device different from the delivery management device 500, for example. Further, the acquisition unit 535 may acquire user information at any timing. For example, the acquisition unit 535 can acquire user information every minute or every hour.

(About selection part 536)
The selection unit 536 selects a delivery destination to deliver the ordered product ordered by the user based on the user information acquired by the acquisition unit 535. For example, the selection unit 536 sets an order as an ordered product, which is provided by a target store determined from among the handling stores in which the ordered product is handled among the predetermined actual stores, based on the order information which is the information about the ordered product. Select the delivery destination to deliver the item.

Further, the selection unit 536 selects the delivery destination as the user information based on the action information indicating the user's action. For example, the selection unit 536 selects a delivery destination as action information based on the user's movement history. More specifically, the selection unit 536 selects the delivery destination based on the tendency information indicating the tendency of the time and the position, which is the tendency specified based on the movement history. This point will be described with reference to FIG. 20 and the example of the user U1.

First, the selection unit 536 calculates the tendency between the time and the position based on the movement history in the action information storage unit 522, that is, the "date and time", the "position information", and the "action content". For example, the selection unit 536 calculates the correlation between the time and the position, such as which time zone and where the user U1 tends to be. Then, the selection unit 536 specifies the combination of the time and the position where the correlation is recognized, based on the calculated correlation.

For example, it is assumed that the selection unit 536 identifies in the example of FIG. 20 that the user U1 tends to be in the position P1 (corresponding to the home T1) from 19:00 to 8:00 the next day. Further, it is assumed that the selection unit 536 identifies in the example of FIG. 20 that the user U1 tends to be in the "position P2 (corresponding to the workplace T2) from 9:00 to 17:00". Further, it is assumed that the selection unit 536 identifies in the example of FIG. 20 that the user U1 tends to be in the "position P3 (corresponding to the nursery school T3) around 18:00".

In such a case, the selection unit 536 selects the home T1, the workplace T2, and the nursery school T3 as delivery destination candidates. Further, when there are a plurality of delivery destination candidates in this way, the selection unit 536 further selects any one delivery destination candidate from the plurality of delivery destinations based on the time information and the user's location information. It's okay. As an example, the selection unit 536 determines that if the current position information of the user U1 is the position P2, the user U1 can receive the ordered product at the position P2, which is convenient, and the corresponding workplace of the position P2. Select T2. Further, to show another example, assuming that the current time is 17:00, the selection unit 536 has a high possibility that the user U1 will head to the position P3 after that based on the movement history, and the user U1 will place an order at the movement destination. Judging that it is convenient to receive the product, select the corresponding nursery school T3 at position P3.

(About presentation part 537)
The presentation unit 537 presents to the user information about the delivery destination selected by the selection unit 536. In addition, the presentation unit 537 receives consent information indicating whether or not the user has consented to the presented information. For example, in the above example, it is assumed that the selection unit 536 selects the nursery school T3 as a delivery destination candidate. In such a case, the presentation unit 537 presents that the ordered product can be received at the nursery school T3, such as "It is convenient to receive the product at the nursery school T3" or "You can receive it at the nursery school T3".

In such a state, it is assumed that the user U1 operates the user terminal 10 and transmits the consent information consenting to the receipt at the nursery school T3. In such a case, the presentation unit 537 receives the consent information from the user U1.

(About granting part 538)
The granting unit 538 gives a predetermined incentive to the delivery destination when the delivery of the ordered product to the delivery destination selected by the selection unit 536 is completed. For example, the granting unit 538 determines the delivery destination specified by the user when the delivery of the ordered product to the delivery destination specified by the user is completed among the delivery destinations presented by 537 to the presentation unit. Give an incentive for. Further, for example, the granting unit 538 gives a predetermined incentive to the delivery destination when the delivery of the ordered product to the user is completed at the delivery destination.

For example, the delivery person sends a delivery completion report to the delivery management device 500 when the delivery of the ordered product to the delivery destination selected by the selection unit 536 is completed. Upon receiving the delivery completion report, the granting unit 538 grants electronic money points to the delivery destination indicated in the delivery completion report. For example, the granting unit 538 adds (grant) a predetermined number of electronic money points to the current number of points indicated by "reward information" in the reward information storage unit 523.

[3. Processing procedure]
Next, with reference to FIG. 22, the procedure of the reward giving process according to the fourth embodiment will be described. FIG. 22 is a flowchart showing a reward granting processing procedure according to the fourth embodiment. In the example of FIG. 22, it is assumed that the user information has already been acquired by the acquisition unit 535.

First, the selection unit 536 determines whether or not the target store has been determined by the determination device 100 (step S501). For example, when the determination store information is received by the reception unit 232, the selection unit 536 determines that the target store has been determined by the determination device 100. If the target store has not been determined (step S501; No), the selection unit 536 waits until the target store is determined. On the other hand, when the target store is determined (step S501; Yes), the selection unit 536 tends to be in which place at which time zone based on the user information acquired by the acquisition unit 535. The correlation between time and position is calculated (step S502).

Next, the selection unit 536 selects the position as a delivery destination candidate in the combination of the time and the position (place) where the correlation was obtained (step S503). Next, the presentation unit 537 presents the delivery destination information indicating the delivery destination candidate selected by the selection unit 536 to the user (step S504).

In such a state, the presentation unit 537 determines whether or not the user has agreed to receive the delivery destination candidate (step S505). When the presentation unit 537 determines that the user does not agree to receive the delivery destination candidate (step S505; No), the instruction unit 234 places an order with the delivery person at the delivery destination specified by the user. Instruct the goods to be delivered (step S506a). The delivery address specified by the user is the one entered as the delivery address in FIG. 1 (b). On the other hand, when the presentation unit 537 determines that the user has agreed to receive the delivery destination candidate (step S505; Yes), the instruction unit 234 delivers the ordered product to the delivery destination candidate to the delivery staff. Instruct to do so (step S506b).

Next, the granting unit 538 determines whether or not the delivery of the ordered product to the delivery destination candidate is completed (step S507). For example, when the granting unit 538 receives the delivery completion report from the delivery staff, it determines that the delivery of the ordered product to the delivery destination candidate has been completed. If the delivery of the ordered product to the delivery destination candidate is not completed (step S507; No), the granting unit 538 waits until the delivery is completed. On the other hand, when the delivery of the ordered product to the delivery destination candidate is completed (step S507; Yes), the granting unit 538 gives an incentive to the delivery destination candidate (step S508).

[4. Modification example]
The delivery management device 500 according to the fourth embodiment may be implemented in various different forms other than the fourth embodiment. Therefore, another embodiment of the delivery management device 500 will be described below.

[4-1. Notification to delivery destination]
In the fourth embodiment, an example is shown in which the presentation unit 537 presents the delivery destination candidate selected by the selection unit 536 to the user. However, the presentation unit 537 may also present information to the delivery destination candidate. For example, when the user agrees to receive the delivery destination candidate, the presentation unit 537 notifies the delivery destination candidate that he / she has become a delivery destination candidate and that an incentive is given.

As described above, since a public facility such as a nursery school may be the delivery destination, by giving such a notification in advance, the delivery management device 500 according to the fourth embodiment may confuse the delivery destination. You can take measures to prevent it from being invited.

[4-2. Delivery destination selection]
In the fourth embodiment, an example is shown in which the selection unit 536 dynamically selects a delivery destination candidate based on user information. However, the selection unit 536 may preferentially select the delivery destination specified by the user instead of dynamically selecting the delivery destination candidate. In this case, the delivery destination itself specified by the user can be said to be an example of user information. Specifically, when the delivery destination for delivering the ordered product ordered by the user is specified by the user, the selection unit 536 preferentially selects the delivery destination specified by the user. In other words, the selection unit 536 selects the delivery destination candidate specified by the user among the delivery destination candidates as the target delivery destination. For example, the delivery destination specified by the user is the one entered as the delivery destination in FIG. 1 (b). The user can also register delivery destination candidates in advance in the delivery management device 500. In such a case, the user may specify, for example, one delivery destination from the registered delivery destination candidates. As described above, the delivery management device 500 according to the fourth embodiment can not only dynamically select the delivery destination but also select the delivery destination based on the user's designation, so that the delivery destination can be more satisfied with the user's request. Can be determined.

[4-3. Incentive]
In the fourth embodiment, an example is shown in which the granting unit 538 grants electronic money points as an incentive. However, the content of the incentive is not limited. For example, the granting unit 538 may grant an electronic coupon as an incentive. In addition, the granting unit 538 may provide the goods to the delivery destination candidate as an incentive.

(others)
[1. Hardware configuration]
Further, the delivery management devices 200, 300, 400 and 500 according to each of the above-described embodiments are realized by, for example, a computer 1000 having a configuration as shown in FIG. 23. Hereinafter, the delivery management device 200 will be described as an example. FIG. 23 is a hardware configuration diagram showing an example of a computer 1000 that realizes the functions of the delivery management device 200. The computer 1000 has a CPU 1100, a RAM 1200, a ROM 1300, an HDD 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F) 1700.

The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400, and controls each part. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started, a program depending on the hardware of the computer 1000, and the like.

The HDD 1400 stores a program executed by the CPU 1100, data used by such a program, and the like. The communication interface 1500 receives data from another device via the communication network 50 and sends it to the CPU 1100, and transmits the data generated by the CPU 1100 to the other device via the communication network 50.

The CPU 1100 controls an output device such as a display or a printer, and an input device such as a keyboard or a mouse via the input / output interface 1600. The CPU 1100 acquires data from the input device via the input / output interface 1600. Further, the CPU 1100 outputs the generated data to the output device via the input / output interface 1600.

The media interface 1700 reads a program or data stored in the recording medium 1800 and provides the program or data to the CPU 1100 via the RAM 1200. The CPU 1100 loads the program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. And so on.

For example, when the computer 1000 functions as the delivery management device 200 according to the first embodiment, the CPU 1100 of the computer 1000 realizes the function of the control unit 230 by executing the program loaded on the RAM 1200. Further, the data in the storage unit 120 is stored in the HDD 1400. The CPU 1100 of the computer 1000 reads and executes these programs from the recording medium 1800, but as another example, these programs may be acquired from another device via the communication network 50.

Further, for example, when the computer 1000 functions as the delivery management device 300 according to the second embodiment, the CPU 1100 of the computer 1000 realizes the function of the control unit 330 by executing the program loaded on the RAM 1200. ..

[2. others〕
Of each of the processes described in the above embodiments, all or part of the processes described as being performed automatically may be performed manually, or all or part of the processes described as being performed manually. A part can be automatically performed by a known method. In addition, the processing procedure, specific name, and information including various data and parameters shown in the above document and drawings can be arbitrarily changed unless otherwise specified.

Further, each component of each of the illustrated devices is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed / physically in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

In addition, the above-described embodiments can be appropriately combined as long as the processing contents do not contradict each other.

The embodiments of the present application have been described in detail with reference to some drawings, but these are examples, and various modifications are made based on the knowledge of those skilled in the art, including the embodiments described in the disclosure column of the invention. It is possible to practice the present invention in other improved forms.

Further, the above-mentioned "section, module, unit" can be read as "means" or "circuit". For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

1 Store determination system 10 User terminal 20 Delivery staff terminal 30 Store terminal 100 Decision device 120 Storage unit 121 Store information storage unit 122 Order information storage unit 123 Decision information storage unit 130 Control unit 131 Display control unit 132 Distribution unit 133 Reception unit 134 Acquisition Unit 135 Decision unit 136 Notification unit 137 Instruction unit 138 Calculation unit 200 Delivery management device 220 Storage unit 221 Delivery staff information storage unit 230 Control unit 231 Reception unit 232 Reception unit 233 Delivery control unit 234 Instruction unit 300 Delivery management device 320 Storage unit 322 Service information storage unit 330 Control unit 335 Acquisition unit 336 Delivery staff determination unit 337 Presentation unit 400 Delivery management device 420 Storage unit 422 Base information storage unit 430 Control unit 435 Acquisition unit 436 Base determination unit 500 Delivery management device 520 Storage unit 522 Action information Storage unit 523 Reward information storage unit 530 Control unit 535 Acquisition unit 536 Selection unit 537 Presentation unit 538 Granting unit

Claims (17)

The target store determined based on the order information related to the ordered product ordered by the user, and the target store determined as the store that provides the ordered product among the handling stores that are the actual stores that handle the ordered product. The acquisition department that acquires store information indicating
When there are a plurality of target stores that provide the ordered products, a determination unit that determines a base store that serves as a base for collecting the ordered products provided from each of the target stores among the plurality of target stores. A delivery management device characterized by having. When one user orders a plurality of ordered products and there are a plurality of target stores that provide at least one ordered product among the plurality of ordered products, the determination unit of the plurality of target stores. The delivery management device according to claim 1, wherein a base store as a base for collecting the ordered products provided from each of the plurality of target stores is determined. The determination unit serves as a base store for collecting the ordered products provided by each of the target stores among the plurality of target stores based on the information regarding the ordered products provided by each of the plurality of target stores. The delivery management device according to claim 1 or 2, wherein the delivery management device is characterized in that. The delivery management device according to claim 3, wherein the determination unit determines the base store based on the size of the ordered product provided from each of the target stores as information on the ordered product. The delivery management device according to claim 4, wherein the determination unit determines, among the target stores, a target store that provides an ordered product having a larger size as the base store. Any one of claims 3 to 5, wherein the determination unit determines the base store based on the number of the ordered products provided from each of the target stores as information on the ordered products. Delivery management device described in. The delivery management device according to claim 6, wherein the determination unit determines, among the target stores, a target store that provides a larger number of ordered products as the base store. Any one of claims 3 to 7, wherein the determination unit determines the base store based on the weight of the ordered product provided from each of the target stores as information on the ordered product. The delivery management device described in 1. The delivery management device according to claim 8, wherein the determination unit determines, among the target stores, a target store that provides an ordered product having a larger total weight as the base store. The delivery management device according to any one of claims 1 to 9, wherein the determination unit determines the base store based on the location of each of the target stores. The delivery management device according to claim 10, wherein the determination unit determines, among the target stores, a target store located closer to the delivery destination of the ordered product as the base store. The delivery management device according to any one of claims 1 to 11, wherein the determination unit determines the base store based on an index value indicating the degree of store scale of each of the target stores. The delivery management device according to claim 12, wherein the determination unit determines, among the target stores, a target store having a larger index value as the base store. In order to have the base store determined by the determination unit collect the ordered products, a delivery route for delivering the ordered products from the target stores other than the base store to the base store is specified. The delivery management device according to any one of claims 1 to 13, further comprising a specific unit. The delivery management device according to claim 14, wherein the specific unit specifies a delivery route that can further minimize the delivery cost for each of the other stores. It is a delivery management method executed by the delivery management device.
The target store determined based on the order information related to the ordered product ordered by the user, and the target store determined as the store that provides the ordered product among the handling stores that are the actual stores that handle the ordered product. The acquisition process to acquire store information indicating
When there are a plurality of target stores that provide the ordered products, a determination process for determining a base store that serves as a base for collecting the ordered products provided from each of the target stores among the plurality of target stores is performed. A delivery management method characterized by including. The target store determined based on the order information related to the ordered product ordered by the user, and the target store determined as the store that provides the ordered product among the handling stores that are the actual stores that handle the ordered product. The acquisition procedure to acquire the store information indicating
When there are a plurality of target stores that provide the ordered products, a determination procedure for determining a base store that serves as a base for collecting the ordered products provided from each of the target stores among the plurality of target stores is performed. A delivery management program characterized by having a computer run it.

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