JP2020013510A - Delivery management device, delivery management method, and delivery management program - Google Patents

Abstract

To reduce the cost required for delivery of an ordered product.SOLUTION: A delivery management device according to the present application has an acquisition unit and a determination unit. The acquisition unit acquires shop information indicating an object shop that is determined on the basis of order information related to an ordered product ordered by a user, the object shop determined as a shop providing the ordered product from among dealerships that are real shops handling the ordered product. When a plurality of object shops providing the ordered product are present, the determination unit determines, from among the plurality of object shops, a base shop to be the base for collecting the ordered product provided from the respective object shops.SELECTED DRAWING: Figure 15

Description

  An embodiment of the present invention relates to a delivery management device, a delivery management method, and a delivery management program.

  Electronic commerce (EC: Electric Commerce) using a network is actively performed. In a site such as an EC site, a plurality of dealers (stores) are opening a store. When a user orders a product, the ordered product is sent to the user from a warehouse in a distribution center that manages the product in each store. And may be delivered.

  A technique has been proposed for reducing the cost of delivery service of goods to a seller, and improving delivery efficiency and increasing profits for the seller (Patent Document 1).

JP 2003-123003 A

  However, in the above-described conventional technology, it is not always possible to reduce the cost required for delivering the ordered product. For example, in the above-described conventional technology, a more efficient delivery route is selected from delivery routes from the receipt of a product at a dealer to the delivery of the received product to a delivery destination, and the selected delivery route is set. Request delivery of the ordered product to the delivery company.

  In the above-described related art, even if the delivery efficiency can be improved with respect to the delivery route, it is not always possible to reduce the cost of delivering the ordered product.

  The present application has been made in view of the above, and an object of the present invention is to provide a delivery management device, a delivery management method, and a delivery management program that can reduce costs required for delivery of ordered products.

  The delivery management device according to the present application provides the ordered item among the target stores determined based on the order information on the ordered item ordered by the user and the actual store in which the ordered item is handled. An acquisition unit that acquires store information indicating a target store determined as a store to be executed, and when there are a plurality of target stores that provide the ordered items, the plurality of target stores are provided from each of the target stores. And a determination unit that determines a base store that is a base where the ordered products are collected.

  According to an aspect of the embodiment, there is an effect that costs required for delivery of ordered items can be reduced.

FIG. 1 is a diagram illustrating an example of a store determination process according to the first embodiment. FIG. 2 is a diagram illustrating a configuration example of a store determination system according to the first embodiment. FIG. 3 is a diagram illustrating a configuration example of the determining device according to the first embodiment. FIG. 4 is a diagram illustrating an example of a store information storage unit according to the first embodiment. FIG. 5 is a diagram illustrating an example of the order information storage unit according to the first embodiment. FIG. 6 is a diagram illustrating an example of the determination information storage unit according to the first embodiment. FIG. 7 is a diagram illustrating a configuration example of the delivery management device according to the first embodiment. FIG. 8 is a diagram illustrating an example of a deliveryman information storage unit according to the first embodiment. FIG. 9 is a flowchart illustrating an overall flow according to the store determination procedure according to the first embodiment. FIG. 10 is a flowchart illustrating a detailed flow of a store determination procedure according to the first embodiment. FIG. 11 is a diagram illustrating a configuration example of a delivery management device according to the second embodiment. FIG. 12 is a diagram illustrating an example of a service information storage unit according to the second embodiment. FIG. 13 is a flowchart illustrating a delivery management processing procedure according to the second embodiment. FIG. 14 is a diagram illustrating an example of a site determination process according to the third embodiment. FIG. 15 is a diagram illustrating a configuration example of a delivery management device according to the third embodiment. FIG. 16 is a diagram illustrating an example of a base information storage unit according to the third embodiment. FIG. 17 is a flowchart illustrating a procedure of a site determination process according to the third embodiment. FIG. 18 is a diagram illustrating an example of a reward providing process according to the fourth embodiment. FIG. 19 is a diagram illustrating a configuration example of a delivery management device according to the fourth embodiment. FIG. 20 is a diagram illustrating an example of an action information storage unit according to the fourth embodiment. FIG. 21 is a diagram illustrating an example of a reward information storage unit according to the fourth embodiment. FIG. 22 is a flowchart illustrating a procedure of a reward granting process according to the fourth embodiment. FIG. 23 is a hardware configuration diagram illustrating an example of a computer that realizes the functions of the distribution management device.

(First embodiment)
Hereinafter, a mode (hereinafter, referred to as a “first embodiment”) for implementing a determination device, a determination method, and a determination program according to the present application will be described with reference to the drawings. Note that the determining device, the determining method, and the determining program according to the present application are not limited by the first embodiment. Further, in the following first embodiment, the same portions are denoted by the same reference numerals, and redundant description will be omitted.

[1. Store determination processing)
First, an example of a store determination process according to the first embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a store determination process according to the first embodiment. The store determination process according to the first embodiment is performed by the determination device 100.

Also, the store determination system 1 according to the first embodiment, as shown in FIG. 1, a user terminal 10, a delivery person terminal 20, the store terminal 30 _1, the shop terminal 30 _2, the store terminal 30 ₃ , A decision device 100, and a delivery management device 200. The user terminal 10, the delivery terminal 20, the store terminal 30 ₁ , the store terminal 30 ₂ , the store terminal 30 ₃ , the determination device 100, and the delivery management device 200 are wired or wireless via the network N shown in FIG. Connected communicable.

Figure In one example, the shop determination system 1, one user terminal 10, 1 single delivery person terminal 20, 3 units of the shop terminal (the store terminal 30 _1, the shop terminal 30 _2, store terminal 30 ₃ ), But the number of these devices included in the store determination system 1 is not limited. When it is not necessary to distinguish each store terminal (the store terminal 30 ₁ , the store terminal 30 ₂ , the store terminal 30 _3, ..., The store terminal 30 _x ), it is simply described as the “store terminal 30”.

  Next, each device and store included in the store determination system 1 will be described. The user terminal 10 is an information processing device used by a user. The user terminal 10 is, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. For example, the user terminal 10 accesses an EC site or places an order for a product on the EC site according to a user operation. The EC site is an example of an “e-commerce service”.

  Further, in the present embodiment, it is assumed that “application AP1”, which is an application that enables use of “ZZ mall” (site name or service name of the EC site), is installed in the user terminal 10 in advance. The “ZZ mall” is assumed to be operated by the business owner Z who manages the determining device 100. For example, a plurality of stores affiliated with the business owner Z participate in “ZZ Mall” and exhibit products. Further, the sales form of stores participating in “ZZ Mall” is not limited. For example, stores participating in “ZZ Mall” may also be selling at actual stores or may be online shops.

  The delivery terminal 20 is an information processing device used by the delivery person. The delivery terminal 20 is, for example, a smartphone, a tablet terminal, a notebook PC, a desktop PC, a mobile phone, a PDA, or the like. For example, upon receiving a product delivery instruction, the delivery terminal 20 displays information related to the delivery instruction. In the present embodiment, it is assumed that “application AP2”, which is an application capable of displaying information on a delivery instruction, is installed in advance in the delivery terminal 20.

  The delivery management device 200 is a server device that performs various controls related to delivery of ordered items. For example, when the target store is determined by the store determination process by the determination device 100, the delivery management device 200 performs various controls related to the delivery of the ordered product. For example, the delivery management device 200 determines a delivery person to be in charge of delivery, and instructs (requests) the determined delivery person to deliver the ordered item to the delivery destination. As an example, the delivery management device 200 specifies an appropriate transportation method (mobility) for a delivery member. In addition, when a plurality of different target stores are determined for a plurality of ordered products of one user, the delivery management device 200 determines a store to be a delivery base among the plurality of different target stores. Further, the delivery management device 200 gives an incentive to the delivery destination of the ordered product.

  Here, the deliveryman according to the first embodiment is an individual deliveryman employed by a predetermined business owner. For example, a delivery person is waiting in an arbitrary area, at home, or the like until an instruction for article delivery is given to the delivery person. For example, a deliveryman who has received a product delivery instruction via the deliveryman terminal 20 goes to receive the product to the sender of the product (for example, a store that is a product seller). Then, the delivery member delivers the received product to the designated delivery destination.

  In addition, such a delivery person performs delivery using a bicycle, a motorcycle, an automobile (not limited to a private car, a rental car, etc.), or a transportation means available to him. In the present embodiment, as described above, the deliveryman is assumed to be an individual deliveryman employed by a predetermined business owner, but is not limited to this. For example, a deliveryman belonging to a predetermined transportation company or the like is used. It may be.

The store terminal 30 is a terminal device used by a store affiliated with the business owner Z. The store corresponding to the store terminal 30 is a real store that exists realistically. The store corresponding to the store terminal 30 is a candidate store that can be a target store determined by the determination device 100. When the determination device 100 determines the target store, the product of the own store, that is, the own store Offer (sell) ordered items from among the products handled by. Note that the store corresponding to the store terminal 30 does not necessarily need to participate in the ZZ mall. In Figure 1, the shop terminal 30 ₁ is utilized to "store A-1", the store terminal 30 ₂ is utilized to "store B-1", the store terminal 30 ₃ is used for "store C-1" Example Is shown.

  Next, the premise of the store determination process performed by the determination device 100 according to the first embodiment will be described. For example, when many stores (business owners of stores) participate in one EC site (the EC site is also called an Internet shopping mall or the like), the products handled at each store are stored in a predetermined distribution center. (Huge distribution warehouse) in some cases.

  In such a case, when the EC site receives an order for a product from the user, the EC site causes the ordered product to be delivered from the distribution center to the delivery source. For example, the EC site causes a distribution center located closer to the delivery destination among the distribution centers holding the ordered products to distribute the product to the destination.

  Here, for example, the distribution center is often managed by, for example, an operator of the EC site, but not many in the whole country. For example, there are only a few distribution centers in a particular region. In this case, there is often no distribution center located near (for example, in the same region) with respect to the delivery destination. In such a case, the ordered product is transported from the distant distribution center to the destination. In such a case, there arise problems such as a longer time from the order to the arrival of the product and an increase in transportation cost.

  The cause of such a problem is, as described above, that the distribution source of the ordered product is a limited number of distribution centers. To solve such a premise problem, for example, if there is a physical store that sells ordered items near the delivery destination, if it is possible to deliver the ordered product from this physical store to the destination Therefore, there is no need to deliver the ordered product from a distant distribution center, and the ordered product can be smoothly delivered to the user. In such a case, the actual store provides, for example, ordered items from among the products in the inventory of the own store as the products handled by the own store, and thus the actual store can be said to be a substitute for the distribution center.

  Therefore, the determination device 100 according to the first embodiment performs a store determination process of determining an actual store that can be used as a substitute for a distribution center. Specifically, the determination device 100 according to the first embodiment acquires order information, which is information on ordered products ordered by the user, when the user has ordered a product in a predetermined e-commerce service. Then, based on the acquired order information, the determination device 100 determines a store that handles the ordered product among the predetermined actual stores as a target store that provides the ordered product from the products of the handled store. I do. In the present embodiment, the predetermined electronic commerce service is “ZZ Mall”.

  Now, an example of a store determination process performed by the determination device 100 will be described below. First, in FIG. 1A, the user terminal 10 displays the top page P1 of the ZZ mall on the display screen according to the operation of the user U1. In the present embodiment, it is assumed that various pages related to the ZZ mall, including the top page P1 of the ZZ mall, are distributed by the determining device 100. However, various pages related to the ZZ mall may be distributed from a server device other than the determining device 100 that cooperates with the determining device 100, for example.

  As shown in FIG. 1A, the top page P1 introduces a product PDx1, a product PDx2, a product PDx3, and a product PDx4 as pickup products. As described above, the user U1 can search for a product that he or she wants to order (purchase) from among the picked-up products, and can also search for a store, a category, or a direct input. For example, assume that the user U1 searches for the product PD1 and selects information on the product PD1.

  The user U1 can also specify a store and search for a product to order from among products sold by the store. As will be described later, in the store determination process according to the first embodiment, even if the user specifies a store in this way, the specified store is not necessarily determined as the target store.

  In such a case, the user terminal 10 displays the product page P2 as shown in FIG. 1B by accessing the determination device 100. The product page P2 includes information on the product PD1 selected by the user. For example, in the product page P2, in addition to the image and detailed information of the product PD1, a review (evaluation information) for the product PD1, the price of the product PD1, an input field R1 of a delivery destination (delivery destination) desired by the user, a delivery destination And an input field R2 for inputting a desired delivery date and time, which is a date and time when the product is to be delivered to the customer. Further, the product page P2 includes a button BT for ordering the product PD1 to the determination device 100. In the example of FIG. 1, the user U1 does not specify a store at the time of ordering, but if a store that sells the product PD1 is known, the product page P2 includes The name of the store where the product PD1 is sold may also be displayed. In the example of FIG. 1B, “Store X” is displayed as a sales store of the product PD1.

  In such a state, for example, the user U1 inputs “Tokyo K1 Ward...” In the input field R1, inputs “May 20, 2018, 14:00” in the input field R2, and presses the button BT. It is assumed that the button is pressed. In other words, it is assumed that the user U1 has designated "Tokyo K1 Ward ..." as the delivery destination and designated "14:00 on May 20, 2018" as the desired delivery date, and then ordered the product PD1. .

  In such a case, the user terminal 10 transmits order information relating to the product PD1, which is the ordered product ordered by the user U1, to the determination device 100 in response to the pressing of the button BT (Step S1). The order information on the product PD1 includes, for example, identification information on the product PD1 and user information on the user U1. The user information is information indicating a delivery destination and a desired delivery date and time designated by the user U1.

  Upon acquiring the order information transmitted from the user terminal 10, the determination device 100 performs a store determination process according to the first embodiment (Step S2). Specifically, based on the acquired order information, the determination device 100 specifies a store that handles the product PD1 among the predetermined actual stores, and provides the user U1 with the product PD1 for the specified store. Determined as a target store (sold). More specifically, the determination device 100 determines, based on the acquired order information and the stock information on the products handled in each of the predetermined physical stores, the handling of the product PD1 in the predetermined physical store. Identify a store.

  Here, the stock information on the merchandise handled in each of the predetermined actual stores will be described. Such stock information is stored in the store information storage unit 121. For example, the determination device 100 stores inventory information in the store information storage unit 121 in advance. In the example of FIG. 1, the store information storage unit 121 has items such as “business owner”, “store name”, “location”, and “products”.

  The “business owner” is the name of the business owner that operates the store indicated by the “store name”, and may be a corporation or an individual. For example, when the business owner is a corporation, a company name such as “@ Corporation” is input in “business owner”. When the business owner is an individual, the name of the individual is input in the “business owner”.

  Here, depending on the business owner, there are cases where stores are expanded into chains or franchises. For example, assuming that the business owner “CA1 Co., Ltd.” has a chain of stores A, which are stores, the fulcrum points of the store A are scattered in various places. In such a case, the name of the store A for each branch is input to the store information storage unit 121 as a “store name”. In the example of the store information storage unit 121 illustrated in FIG. 1, the store name “Store A-1” corresponds to the branch name of a certain branch of the store A that is developed by CA1 in a chain.

  The store (the store indicated by “store name”) stored in the store information storage unit 121 is, for example, a store that has a predetermined contract with the business owner Z and is an actual store. In addition, such stores do not necessarily need to participate in the ZZ mall.

  “Location” indicates the location (current address) of the store indicated by “Store name”. “Handling product” indicates a product handled at the store indicated by the “store name”. Specifically, the “handling product” indicates a product handled in the store indicated by the “store name”.

  Returning to the description of the store determination process, the determination device 100 determines in step S2 that the order information and the “handling product” (stock information) corresponding to each of the stores (candidate stores) stored in the store information storage unit 121. Is performed, and a handling store that handles the product PD1 among the candidate stores is specified. In the example of FIG. 1, the determining device 100 specifies that the store A-1, the store B-1, and the store C-1 are handling stores.

  Further, in such a state, the determination device 100 stores the store A-1, the store B based on the “location” (an example of the store location information) of each of the store A-1, the store B-1, and the store C-1. -1, The store that has a predetermined positional relationship with the delivery destination specified by the user U1 in the store C-1 is determined as the target store. Specifically, the determining device 100 determines the “location” of each of the store A-1, the store B-1, and the store C-1, and the delivery destination designated by the user U1 (“K1 ward of Tokyo,...”). Of the stores A-1, B-1 and C-1 and the handling store located closer to the delivery destination specified by the user U1 is determined as the target store.

  For example, the determination device 100 determines that the store A-1 existing in the same ward as the delivery destination is located closest to the delivery destination, and determines the store A-1 as the product PD1 from the products handled at the own store. Decide as a target store to provide.

  By the way, as described in FIG. 1B, the store selling the product PD1 is the store X in the ZZ mall. However, the determination device 100 has determined the store A-1 different from the store X (the business owner is also different) as the target store. In this way, regardless of whether the user specifies a store or not, the determination device 100 may determine, as the target store, a store unrelated to the sales store that sells the ordered product in the ZZ mall. Of course, although it is a result theory, the determination device 100 may determine the sales store itself that sells the ordered product in the ZZ mall as the target store.

  Next, the determination device 100 transmits the determined store information to the delivery management device 200 (Step S3). The determined store information includes identification information of the user U1 who is the orderer, identification information indicating that the target store is the store A-1, and identification information of the product PD1. That is, the determination device 100 instructs the delivery management device 200 to deliver the product PD1 from the store A-1, which is the target store, to the delivery destination of the user U1.

  The delivery management device 200 transmits the determined store information to the store A-1 based on the determined store information received from the determination device 100 (Step S4). As a result, the delivery management device 200 instructs the store A-1 to deliver the product PD1 to a delivery member who comes later when the store A-1 is determined as the target store.

  Although not shown, the delivery management device 200 determines a delivery person who can handle delivery of the product PD1. For example, the delivery management device 200 determines a delivery member who can head to the store A-1 earliest as a delivery person for the product PD1. In the example of FIG. 1, it is assumed that the delivery management device 200 has determined the delivery member D1. In such a case, the delivery management device 200 transmits a delivery instruction to the delivery member terminal 20 of the delivery member D1 (Step S5). For example, the delivery management device 200 goes to the store A-1, receives the product PD1, and instructs the user U1 to deliver the product PD1 to the delivery destination specified by the user U1.

  Note that the delivery management device 200 may notify the user U1 in advance what kind of delivery person will deliver the product PD1 to the user U1 when the delivery person is determined. In the example of FIG. 1, the delivery management device 200 notifies the user U1 of the identification information (for example, registration number and name) of the delivery member D1.

  The delivery member D1 receiving the instruction receives the product PD1 in the store A-1, and delivers the product PD1 to the delivery destination specified by the user U1 (step S6). At this delivery destination, for example, the user U1 is on standby. At this time, for example, the delivery member D1 can present the registration number or the name to the user U1 so that the user U1 can grasp that the user U1 is in charge of delivering the product PD1.

  As described above, when the user has ordered a product in a predetermined e-commerce service, the determination device 100 according to the first embodiment converts order information, which is information on the ordered product ordered by the user, into order information. get. Then, based on the acquired order information, the determination device 100 determines a store that handles the ordered product among the predetermined actual stores as a target store that provides the ordered product from the products of the handled store. .

  Thus, the determining device 100 according to the first embodiment can use the target store as a distribution center, so that, for example, there is no need to deliver a product from a distant distribution center to a delivery destination. For this reason, the determination device 100 can smoothly deliver the ordered product to the user. Further, the determining device 100 can also reduce the cost for delivery.

[2. System configuration)
Next, the configuration of the store determination system according to the first embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the store determination system 1 according to the first embodiment. Shop determination system 1 according to the first embodiment, as shown in FIG. 2, the user terminal 10, a delivery person terminal 20, and the store terminal ₃₀ 1 to 30 _x, the determination device 100, and delivery management apparatus 200 including. In addition, the user terminal 10, the delivery terminal 20, the store terminals 30 ₁ to 30 _x , the determination device 100, and the delivery management device 200 are communicably connected via a network N shown in FIG.

[3. Configuration of determination device)
Next, the determining device 100 according to the first embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating a configuration example of the determination device 100 according to the first embodiment. As illustrated in FIG. 3, the determining device 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

(About the communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. The communication unit 110 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the user terminal 10 and the delivery management device 200, for example.

(About the storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) and a flash memory, or a storage device such as a hard disk and an optical disk. The storage unit 120 includes a store information storage unit 121, an order information storage unit 122, and a decision information storage unit 123.

(About the store information storage unit 121)
The store information storage unit 121 stores information on products handled at each actual store. Such an actual store is, for example, an actual store that has a predetermined contract with the employer Z of the determination device 100 or an actual store that is operated by an enterprise that has a predetermined contract with the employer Z of the determination device 100. is there. Here, FIG. 4 shows an example of the store information storage unit 121 according to the first embodiment. In the example of FIG. 4, the store information storage unit 121 has items such as “business owner”, “store name”, “store ID”, “fulcrum”, “location”, and “handling product”. In addition, the store information storage unit 121 shown in FIG. 4 is for describing in more detail what was described in FIG.

  The “business owner” is the name of the business owner that operates the store indicated by the “store name”, and may be a corporation or an individual. For example, when the business owner is a corporation, a company name such as “@ Corporation” is input in “business owner”. When the business owner is an individual, the name of the individual is input in the “business owner”.

  The “store name” is a store name of a store operated by the “business owner”. For example, when the store is expanded into a chain or franchise, “branches” exist in various places. “Store ID” indicates identification information for identifying a store indicated by “Store Name”. For example, when a store indicated by “store name” is expanded into a chain or franchise, a “store ID” is assigned to each “branch”. In the example of FIG. 1, “Store A” operated by the business owner “CA1 Co., Ltd.” is expanded in a chain, and shows an example in which, for example, a Roppongi branch, a Meguro branch, an Akasaka branch, and the like exist. Further, an example is shown in which a “store ID” is assigned to each of the Roppongi branch, the Meguro branch, and the Akasaka branch. As mentioned in FIG. 1, in the following first embodiment, for example, the Roppongi branch of the store A is described as “store A-1”.

  “Location” indicates the location of the store (current address). Shows the products handled at the store. Specifically, the “handling product” indicates a product handled at the store. In the example of FIG. 4, “products” are stored for each category (for example, miscellaneous goods, home appliances, and foods). Further, as the “handling product”, a product name may be stored, or an individual identification number of the product may be stored. In other words, any information may be stored as long as the information can identify the “handling product”.

  In the example of FIG. 4, “Yamamoto Shoten” represents an example in which the business owner “Yamamoto Co., Ltd.” is individually managed.

(About the order information storage unit 122)
The order information storage unit 122 stores information on ordered items ordered by the user. As described with reference to FIG. 1, in the present embodiment, the user places an order for a product at ZZ Mall, which is an electronic commerce service. Here, FIG. 5 shows an example of the order information storage unit 122 according to the first embodiment. In the example of FIG. 5, the order information storage unit 122 has items such as “user ID”, “ordered product”, “price”, “delivery destination”, and “desired delivery date and time”.

  “User ID” indicates identification information for identifying the user or the user terminal 10. The “order item” is identification information for identifying the order item ordered by the user. The “ordered product” may be, for example, a product name or an individual identification number of the ordered product ordered by the user. “Price” indicates the price of the ordered item. The “delivery destination” is a delivery destination specified by the user and indicates a delivery destination of the ordered product. In the example of FIG. 1, the information input to the input field R1 is stored in this “delivery destination”. In addition, the user can input an address of an arbitrary facility (for example, a park) in addition to his / her own address in the “delivery destination”. Thereby, the determination device 100 can also respond to a need to deliver a meal to a park serving as a cherry-blossom viewing venue, for example.

  The “desired delivery date and time” indicates the date and time when the product delivery to the “delivery destination” is desired. In the example of FIG. 1, the information input in the input field R2 is stored in this “delivery desired date and time”.

  That is, in the example of FIG. 5, the user (user U1) identified by the user ID “U1” orders the product “product PD1” with the price “1,000 yen” and “Tokyo” as the delivery destination of the product PD1. An example is shown in which “Tokyo K1 ward...” Is specified, and “May 20, 2018, 14:00” is specified as the desired delivery date and time of the product PD1 to the delivery destination “Tokyo, K1 ward.

(About the decision information storage unit 123)
The determination information storage unit 123 stores information determined by the store determination process. Here, FIG. 6 illustrates an example of the determination information storage unit 123 according to the first embodiment. In the example of FIG. 6, the determination information storage unit 123 has items such as “user ID” and “target store”.

  “User ID” indicates identification information for identifying the user who ordered the product or the user terminal 10. The “target store” stores the target store determined by the store determination process, that is, the target store that provides the ordered product from the products of the own store in place of the distribution center. As the “target store”, for example, the “store ID” described in FIG. 4 is used.

  That is, the example of FIG. 6 illustrates an example in which the determination device determines “store A-1” as the target store in accordance with a product order by the user U1. In some cases, a user may order a plurality of products, and in such a case, the same target store is determined for all of the plurality of ordered products, or a different target store is determined for any of the plurality of ordered products. There are cases.

(Other storage units)
Although not shown, the determination device 100 may include a chrysanthemum unit that stores map information (route information) of the whole country.

  Returning to FIG. 3, the control unit 130 executes various programs stored in a storage device inside the determination device 100 using a RAM as a work area by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. Is realized by: The control unit 130 is realized by an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

  As illustrated in FIG. 3, the control unit 130 includes a display control unit 131, a distribution unit 132, a reception unit 133, an acquisition unit 134, a determination unit 135, a notification unit 136, an instruction unit 137, and a calculation unit. 138 to realize or execute the functions and operations of the information processing described below. Note that the internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 3, and may be another configuration as long as it performs information processing to be described later. Further, the connection relationship between the processing units included in the control unit 130 is not limited to the connection relationship shown in FIG. 3 and may be another connection relationship.

(About the display control unit 131)
The display control unit 131 performs control related to display of the content when a distribution request of the content is received. For example, when receiving a content distribution request, the display control unit 131 generates the content. In the example of FIG. 1, when receiving the distribution request of the top page P1 from the user terminal 10, the display control unit 131 generates the top page P1 in accordance with the user U1. When the user U1 selects the product PD1 and receives a distribution request for the product page P2 from the user terminal 10, the product page P2 as shown in FIG. 1B is generated.

(About the distribution unit 132)
The distribution unit 132 distributes the content. For example, the distribution unit 132 distributes the content generated by the display control unit 131. For example, the distribution unit 132 distributes the top page P1 to the user terminal 10 when the top page P1 is generated by the display control unit 131.

(Reception unit 133)
The receiving unit 133 receives an order for a product from the user. Specifically, when the user orders a product using the user terminal 10, the receiving unit 133 receives the order information on the ordered product from the user terminal 10. In the example of FIG. 1, the user U1 orders the product PD1 from the determination device 100 by pressing the button BT. Therefore, when the button BT is pressed, the user terminal 10 transmits the order information including the identification information of the product PD1, the delivery destination information, and the desired delivery date / time to the determination device 100. Then, in such a case, the receiving unit 133 receives the order information from the user terminal 10. In addition, the receiving unit 133 stores the received order information in the order information storage unit 122.

(About the acquisition unit 134)
The acquisition unit 134 acquires order information, which is information on ordered products ordered by the user, when the user has ordered products in a predetermined e-commerce service. For example, the obtaining unit 134 obtains ordered product information including identification information for identifying the ordered product and user information regarding the user.

  In the example of FIG. 1, the user U1 selects the product PD1 in the ZZ mall, inputs information as shown in FIG. 1B, and orders the product PD1. In such a case, as described above, the receiving unit 133 receives the identification information of the product PD1, the delivery destination information corresponding to the product PD1, and the desired delivery date / time information corresponding to the product PD1, and stores the information in the order information storage unit 122. Therefore, the acquisition unit 134 acquires the identification information of the product PD1, the delivery destination information corresponding to the product PD1, and the desired delivery date / time information corresponding to the product PD1 from the order information storage unit 122. Then, the acquiring unit 134 transmits the acquired information to the determining unit 135.

  Note that the acquisition unit 134 may also receive (acquire) order information from the user terminal 10. In such a case, the determination device 100 may not include the receiving unit 133.

(About the decision unit 135)
The determination unit 135 performs the following store determination processing. The determination unit 135 determines, based on the order information acquired by the acquisition unit 134, a store that handles the ordered product among the predetermined physical stores, a target store that provides the ordered product from the products of the handled store. To be determined. For example, the determination unit 135 determines a store that handles the ordered product among the predetermined real stores as a target store that provides the ordered product from the products (stock products) handled at the store. Further, the determination unit 135 is a storage facility (for example, a distribution center) where goods sold by a predetermined e-commerce service are stored, and is not a storage facility dedicated to a predetermined e-commerce service, but a predetermined physical store. Of the stores, the store that handles the ordered product is determined as the target store. For example, the determination unit 135 determines a target store based on inventory information on products handled in each of the predetermined actual stores. More specifically, the determination unit 135 determines the target store based on the inventory information and the order information on the products handled in each of the predetermined actual stores.

  In addition, the determination unit 135 determines, as a target store, a store that has a predetermined positional relationship with a delivery destination specified by the user among the store stores, based on store location information indicating the location of each of the predetermined actual stores. I do. For example, the determination unit 135 determines, as a target store, a handling store located closer to a delivery destination designated by the user among the handling stores based on the store location information.

  Further, the determination unit 135 determines the date and time specified by the user, and determines the delivery date and time at which the ordered product is desired to be delivered to the delivery destination specified by the user. Determine the target store. For example, based on the desired delivery date and time, the determination unit 135 determines, as a target store, a handled store located at a position where the ordered product can be delivered to the delivery destination specified by the user in time for the desired delivery date and time among the handled stores. I do.

  Hereinafter, an example of the store determination process will be described. For example, the deciding unit 135 specifies a handling store based on the order information and the “handling product” (stock information) in the store information storage unit 121. Next, the deciding unit 135 specifies a handling store located at a position where the ordered product can be delivered in time for the desired delivery date and time from the handling stores. Then, based on the store location information, the determination unit 135 selects, as a target store, a store that is located closer to the delivery destination among the dealers that can deliver the ordered product in time for the desired delivery date and time. decide. This will be described with reference to the example of FIG.

  First, the receiving unit 133 includes, from the user terminal 10 of the user U1, the identification information of the product PD1, the delivery destination information “K1 ward of Tokyo,...”, And the desired delivery date and time information “14:00 on May 20, 2018”. It is assumed that order information has been received. Thus, it is assumed that the determination unit 135 has received the order information from the acquisition unit 134. In such a case, the determination unit 135 performs matching between the order information and the “handling product” (an example of stock information) corresponding to each of the candidate stores stored in the store information storage unit 121, and outputs the product PD1 among the candidate stores. Identify the stores that are handled. In the example of FIG. 1 (the same applies to the example of FIG. 4), the determination unit 135 specifies that the store A-1, the store B-1, and the store C-1 are handling stores.

  Next, the determination unit 135 determines, based on the delivery destination information corresponding to the user U1, the desired delivery date and time information, and the store location information of each handling store (corresponding to the “location” of the store information storage unit 121). From among the dealers, the dealer who can deliver the ordered item to the delivery date and time is specified. For example, the determination unit 135 refers to the map information and searches for a route (for example, the shortest route) from each of the candidate stores to the delivery destination. Then, when using the searched route, the determination unit 135 calculates the required time required from each of the candidate stores to the delivery destination. At this time, the determination unit 135 may specify a delivery person who can take charge of the delivery, and calculate the required time in consideration of transportation means that can be used by the specified delivery person. For example, in a city, a motorcycle is more mobile than a car. Therefore, when the delivery person can use the motorcycle, the required time may be calculated to be several minutes or tens of minutes shorter than the normal required time. The determination unit 135 may calculate the required time by adding the time required for the delivery staff to arrive at each candidate store.

  Then, the determination unit 135 extracts a candidate store corresponding to a required time shorter than the time from the present time when the order is received from the user U1 to the desired delivery date and time from among the candidate stores. For example, when the user sets the desired delivery date and time, the determination unit 135 may not be able to identify the dealer in a position where the ordered product can be delivered in time for the desired delivery date and time. In such a case, the determination unit 135 may suggest that the desired delivery date and time cannot be accepted, or propose to extend the desired delivery date and time to the next day or the like. Thereby, the determination unit 135 can increase the number of candidate stores.

  By the way, here, the determination unit 135 extracts the store A-1 and the store B-1 from the candidate stores as the handling stores at positions where the ordered products can be delivered in time for the desired delivery date and time. I do. In such a state, the determination unit 135 determines the delivery destination specified by the user U1 among the extracted candidate stores based on the “location” of each of the extracted candidate stores and the delivery destination information corresponding to the user U1. Is determined as a target store. For example, the determination unit 135 performs matching between the extracted “location” of the candidate store and the delivery destination (“K1 ward, Tokyo,...”) Specified by the user U1, and stores the store A-1 and the store B- 1, a handling store located closer to the delivery destination specified by the user U1 is determined as a target store.

  For example, the determining unit 135 determines which of the store A-1 and the store B-1 is closer to the delivery destination designated by the user U1 by referring to the map information, and determines the closer store to the target store. To be determined. In this example, it is assumed that the determination unit 135 determines the store A-1 as a target store that provides the product PD1 from the products of the own store. In such a case, the determination unit 135 stores information indicating that the store A-1 has become the target store in the determination information storage unit 123. For example, the determination unit 135 stores the user ID “U1” in the determination information storage unit 123 in association with the store ID “A-1” of the store A-1.

(About the notification unit 136)
The notification unit 136 notifies the user of information related to an order for a product. For example, the notification unit 136 notifies the expected arrival date and time of the ordered product ordered by the user. As described above, the determination unit 135 calculates the time required until the ordered product is delivered to the delivery destination. Therefore, the notification unit 136 calculates the estimated arrival date and time based on the required time and the desired delivery date and time. For example, the notification unit 136 can notify the desired delivery date and time as the scheduled arrival date and time if the desired delivery date and time are sufficiently in time. The notification unit 136 may also predict the traffic situation around the delivery destination at the desired delivery date and time, and calculate the estimated arrival date and time in consideration of the predicted traffic situation.

(About the instruction unit 137)
The instructing unit 137 instructs that the ordered product is delivered from the target store determined by the determining unit 135 to the destination of the user. For example, the instruction unit 137 instructs the delivery management device 200 to execute a process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination. In the example of FIG. 1, the instruction unit 137 instructs the delivery management device 200 to deliver the product PD1 from the store A-1, which is the target store, to the delivery destination of the user U1. For example, the instruction unit 137 determines that identification information of the user U1 who is the orderer, identification information indicating that the target store is the store A-1 (store ID of the store A-1), and identification information of the product PD1 are included. An instruction is given by transmitting store information to the delivery management device 200.

(About the calculation unit 138)
The calculation unit 138 calculates a settlement amount. Specifically, the calculation unit 138 calculates the settlement amount between the user who is the orderer and the target store. In the example of FIG. 1, since the user U1 purchases the product PD1 at the store A-1, the calculation unit 138 calculates the payment amount between the user U1 and the store A-1.

[4. Configuration of delivery management device)
Next, a delivery management device 200 according to the first embodiment will be described with reference to FIG. FIG. 7 is a diagram illustrating a configuration example of the delivery management device 200 according to the first embodiment. As shown in FIG. 7, the delivery management device 200 has a communication unit 210, a storage unit 220, and a control unit 230.

(About the communication unit 210)
The communication unit 210 is realized by, for example, an NIC or the like. The communication unit 210 is connected to the network N by wire or wirelessly, and transmits / receives information to / from the delivery terminal 20, the store terminal 30, and the determination device 100, for example.

(About the storage unit 220)
The storage unit 220 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 220 has a delivery member information storage unit 221.

(About the delivery member information storage unit 221)
The delivery member information storage unit 221 stores various types of information on a delivery member who delivers ordered items. Here, FIG. 8 illustrates an example of the delivery staff information storage unit 221 according to the first embodiment. In the example of FIG. 8, the delivery member information storage unit 221 has items such as “delivery member ID”, “standby area”, “delivery means”, and “work status”.

  The “delivery member ID” indicates identification information for identifying a delivery member or the delivery terminal 20. “Standby area” indicates an area where the delivery staff is scheduled to wait. The “delivery means” indicates a delivery means (moving means) that can be used by the delivery member to receive the ordered goods and deliver the ordered goods. In addition, only a delivery person who has obtained a license can register a motorcycle or a car in the “delivery means”, but such a delivery person does not necessarily need to own a motorcycle or a car.

  “Work status” indicates the current work status of the delivery staff. For example, a delivery person can perform a delivery operation at any time. For this reason, the delivery member indicates to the delivery management device 200 that he / she wants to perform delivery work at his / her favorite time. For example, the deliveryman uses the deliveryman terminal 20 to send a request for work to the delivery management device 200. The delivery management device 200 sets the working status to “standby” when receiving the job charge request. In addition, the delivery management device 200 becomes a person in charge of delivery of the ordered product and sets the work status of the delivery member currently delivering to “working”. In addition, the delivery management device 200 sets “departure” to a deliveryman who has not transmitted a job charge request and is not involved in any work.

  Returning to FIG. 7, the control unit 230 is realized by the CPU, the MPU, and the like executing various programs stored in the storage device inside the delivery management device 200 using the RAM as a work area. The control unit 130 is realized by, for example, an integrated circuit such as an ASIC or an FPGA.

  As shown in FIG. 7, the control unit 230 includes a reception unit 231, a reception unit 232, a delivery control unit 233, and an instruction unit 234, and realizes or executes functions and operations of information processing described below. I do. Note that the internal configuration of the control unit 230 is not limited to the configuration illustrated in FIG. 7 and may be another configuration as long as the configuration performs information processing described below. In addition, the connection relationship between the processing units included in the control unit 230 is not limited to the connection relationship illustrated in FIG. 7 and may be another connection relationship.

(About the reception unit 231)
The receiving unit 231 receives information on a delivery operation from a delivery member. For example, the reception unit 231 receives registration of a waiting area, reception of an ordered product, and registration of a delivery method that can be used for delivery of the ordered product from a delivery member. In addition, the receiving unit 231 receives a business person's request, which is an indication of an intention to perform a delivery business, from a delivery person. In addition, the receiving unit 231 stores the received information in the delivery member information storage unit 221. In addition, when the delivery to the delivery destination is completed, the reception unit 231 receives a report of the end of the delivery operation from the delivery member.

(Reception unit 232)
As described above, the instruction unit 137 of the determination device 100 instructs the delivery management device 200 to execute a process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination. For example, the instruction unit 137 transmits the determined store information to the delivery management device 200 as this instruction. Therefore, when the target store is determined by the determining device 100, the receiving unit 232 receives the determined store information from the determining device 100. In the example of FIG. 1, the receiving unit 232 includes identification information of the user U1 who is the orderer, identification information indicating that the target store is the store A-1 (store ID of the store A-1), and identification information of the product PD1. Is received.

  Note that, for example, when the determination device 100 determines a delivery route (for example, the determination unit 135 determines the delivery route during the store determination process), the receiving unit 232 also transmits the route information indicating the delivery route from the determination device 100. May be received.

(About the delivery control unit 233)
The delivery control unit 233 performs various controls related to delivery of the ordered product. For example, when the target store is determined by the determination device 100, the delivery control unit 233 instructs a delivery clerk who will arrive later to deliver the ordered product, because the target store has been determined. For example, the delivery control unit 233 instructs by transmitting the determined store information received by the reception unit 232 to the store terminal 30 of the target store. In the example of FIG. 1, the delivery control unit 233 stores identification information indicating that the target store is the store A-1 (store ID of the store A-1) and determined store information including the identification information of the product PD1 in the store A. -1.

  In addition, the delivery control unit 233 determines a delivery member to be in charge of delivery. Specifically, the delivery control unit 233 determines a delivery route from when the delivery staff heads for the target store to when the delivery staff arrives at the delivery destination, and determines a delivery staff member who is in charge of delivery along the determined delivery route. I do. In addition, the delivery control unit 233 specifies an appropriate transportation method (mobility) for the delivery member. In addition, when a plurality of different target stores are determined for a plurality of ordered products of one user, the delivery control unit 233 determines a store to be a delivery base among the plurality of different target stores. The delivery control unit 233 gives an incentive to the delivery destination of the ordered product.

(About the instruction unit 234)
The instruction unit 234 instructs (requests) a delivery member to deliver the ordered product to the destination. In the example of FIG. 1, for example, when the delivery control unit 233 determines that the delivery member D1 is to be in charge of delivery of the ordered product PD1, the instruction unit 234 sends the ordered product PD1 to the delivery destination to the delivery member D1. Is instructed (requested) to be delivered. For example, the instruction unit 234 transmits, to the delivery terminal 20 of the delivery member D1, instruction information indicating the ordered product PD1, the receiving store (store A-1), the delivery route, the delivery destination, and the orderer (user U1).

[5. Processing procedure)
(About the whole flow)
Next, a procedure of a store determination process according to the first embodiment will be described with reference to FIG. FIG. 9 is a flowchart illustrating an overall flow according to the store determination procedure according to the first embodiment. In the description of FIG. 9, it is assumed that the determination device 100 already has inventory information on each physical store in the store information storage unit 121. For example, it is assumed that the determination device 100 has a store information storage unit 121 having contents as shown in FIG.

  First, the receiving unit 133 of the determining device 100 determines whether or not an order for a product has been received from the user (step S101). For example, the receiving unit 133 determines whether or not order information has been received via a ZZ mall as an order for a product from a user. If the order has not been received (step S101; No), the receiving unit 133 waits until the order is received.

  On the other hand, when the receiving unit 133 receives an order for a product (Step S101; Yes), the determining unit 135 performs a store determination process for determining a target store (Step S102). For example, when an order for a product is received by the receiving unit 133 (Step S101; Yes), the obtaining unit 134 obtains order information related to the ordered product from the order information storage unit 122, and determines the obtained order information. 135. Thereby, the determination unit 135 performs a store determination process. The detailed flow of the store determination process will be described with reference to FIG.

  Next, the instruction unit 137 instructs the delivery management device 200 to execute a process for delivering the ordered product from the target store determined by the determination unit 135 to the delivery destination (step S103). For example, the instruction unit 137 transmits the determined store information to the delivery management device 200.

  Next, the delivery control unit 233 of the delivery management device 200 notifies the target store determined by the determination device 100 of the information (Step S104). For example, the receiving unit 232 receives the determined store information from the determining device 100. Then, the delivery control unit 233 instructs the delivery clerk to come later to deliver the ordered item after being determined as the target store. For example, the delivery control unit 233 instructs by transmitting the determined store information received by the reception unit 232 to the store terminal 30 of the target store.

  Further, the delivery control unit 233 controls delivery of the ordered product (step S105). For example, the delivery control unit 233 determines a delivery member who is in charge of delivering the ordered product. The delivery control unit 233 can also determine a delivery route. Then, the instruction unit 234 instructs the delivery member to deliver the ordered item to the destination (step S106).

(Detailed flow of store decision procedure)
Next, a procedure of a store determination process according to the first embodiment will be described with reference to FIG. FIG. 10 is a flowchart illustrating a detailed flow of a store determination procedure according to the first embodiment.

  First, when the receiving unit 133 receives an order for a product (Step S101 in FIG. 9; Yes), the obtaining unit 134 obtains order information on the ordered product from the order information storage unit 122 (Step S201).

  Upon receiving the order information from the acquisition unit 134, the determination unit 135 determines the order item from the candidate stores based on the order information and the “handling item” corresponding to each of the candidate stores stored in the store information storage unit 121. Is specified (step S202).

  Next, the deciding unit 135 selects an order item from the respective stores based on the delivery destination designated by the orderer's user U1, the desired delivery date and time, and the location of each handling store so that the desired delivery date and time are met. The service store at a position where can be delivered is extracted (step S203).

  Next, the determination unit 135 determines, based on the location of each of the extracted candidate stores and the delivery destination specified by the user of the orderer, a handling store located closer to the delivery destination among the extracted candidate stores. Is determined as the target store (step S204).

  In the example of FIG. 10, the determination device 100 first extracts a handling store located at a position where the ordered product can be delivered, and designates a handling store located closer to the delivery destination among the extracted handling stores as a target store. The order was decided. However, the determination device 100 does not necessarily need to perform the store determination processing in such an order. For example, the determination apparatus 100 specifies a handling store located closer to the delivery destination among the handling stores, and determines whether the specified handling store is in a position where the ordered product can be delivered in time for the desired delivery date and time. It is determined whether or not it is available, and if it is located at a position where delivery is possible, the handling store may be determined as the target store. In addition, the determination device 100 specifies a store that is located closer to the delivery destination among the stores, and determines whether the specified store is at a position where the ordered product can be delivered in time for the desired delivery date and time. It is determined whether or not the target store is not located at a position where delivery is possible, and the target store may be determined by performing the same determination for the next handling store located next to the delivery destination.

[6. Modification)
The determination device 100 according to the first embodiment may be implemented in various different modes other than the first embodiment. Therefore, other embodiments of the determining device 100 will be described below.

[6-1. Multiple order items)
For example, a user may order a plurality of products. In such a case, the determination device 100 determines a target store for each ordered product. Specifically, the determination device 100 determines the target store by performing the above-described store determination process for each ordered product. In this case, as a result, the determination device 100 may determine a different target store for each ordered product, or may determine the same target store for all ordered products.

[6-2. Store decision processing before ordering)
In the first embodiment, the example in which the determination device 100 determines the target store by performing the store determination process when the user orders a product is described. However, the determination device 100 may perform the store determination process even before the user orders a product. For example, the determination device 100 may perform a store determination process at a stage when a product is selected in the ZZ mall, and distribute a product page P2 reflecting a result of the store determination process.

  In the example of FIG. 1, the user U1 has delivered a product page P2 related to the product PD1 by performing a product search and selecting the product PD1 from the search results. Therefore, in such an example, for example, when the product PD1 is selected from the search results, the determination device 100 performs the store determination process on the product PD1. Assuming that the user U1 has registered an address in advance in such a state, for example, the determination device 100 determines the object determined by the store determination process during the day when the product is selected by the user U1 (for example, until 17:00 on the day). It is determined whether or not the merchandise PD1 can be delivered from the store to the registered address. When determining that the product can be delivered, the determining device 100 delivers a product page P2 including a phrase such as “The product PD1 can be delivered today.”

  In general, since the user wants to obtain a product as soon as possible, the determination device 100 performs such a process, and the willingness to place an order in a form such as “If you can get it today, let's buy it here”. (Willingness to purchase).

  In addition, even if the determination apparatus 100 distributes the product page P2 including the above-mentioned wording, since the delivery destination and the desired delivery date and time may be set depending on the user, the determination apparatus 100 returns to the next order upon receiving the order. , A store determination process may be performed.

[6-3. Store size (1)]
In addition, the determination unit 135 may determine, as a target store, a store with a larger scale among the stores to be handled, based on an index value indicating the degree of the scale of each of the predetermined actual stores. In this case, although not shown, the store information storage unit 121 further has an item of “index value” indicating the degree of the store size. Examples of the “index value” include, for example, the number of products handled (the number of stocks of the products handled), the number of employees, the number of types of products handled, store area (sales area), parking area, congestion status, and the like. There is. The number of products and the number of employees may be stored as they are as “index values”, or may be stored in a state converted into a score by an arbitrary method, for example.

  In such a case, the determination unit 135 specifies the handling store based on, for example, the order information and the “handling product” (stock information) in the store information storage unit 121. Next, the determination unit 135 determines the target store from the stores that handle the product based on the “index value” in the store information storage unit 121. For example, the determination unit 135 determines, as a target store, a store that has a larger value indicated by the “index value”, that is, a store that has a larger store size. When there are a plurality of index values such as the number of products and the number of employees, the determination unit 135 may determine the target store using one of the index values, or may determine the target store based on a plurality of use values. The target store may be determined using a value (for example, a value obtained by multiplying a plurality of index values).

  For example, the actual store serving as the target store may actually be out of stock because the store size is small and the order merchandise is handled, but only a small number is purchased. In such a case, there is a problem that the ordered product cannot be delivered to the user. On the other hand, stores with a large store size are so-called large-scale retail stores, which have a large store area and many employees. Of course, there are many assortments. In such a case, such a store secures the stock for each product from the usual day, and is unlikely to run out of stock. The determination device 100 can preferentially set such a large-scale store as a target store, and thus can prevent the above-described problem before it occurs.

  In addition, since the number of employees is large, it is considered that the delivery to the delivery person is also smooth, and thus the determining device 100 can deliver the ordered product to the user more smoothly.

[6-4. Store size (2)]
In the first embodiment, an example has been described in which the determination unit 135 determines a target store from among the stores in which it is handled based on the desired delivery date and time. More specifically, an example in which the determination unit 135 determines, as a target store, a store that is located closer to the delivery destination among the dealers that can deliver the ordered product in time for the desired delivery date and time. Indicated. However, based on the index value indicating the degree of the size of the store, the determination unit 135 may, for example, show a larger value indicated by the index value among the handling stores located at positions where the ordered product can be delivered in time for the desired delivery date and time. The handling store may be determined as the target store.

  For example, it is assumed that the desired delivery date and time specified by the user U1 is the day when the product PD1 is ordered. The shorter the span from the date and time when the order is placed to the desired delivery date and time, the determination device 100 narrows the search range of the handling store. In other words, the number of the determination apparatuses 100 that can specify the dealers at the position where the product PD1 can be delivered in time for the desired delivery date and time is reduced. In such a case, in order to eliminate the risk that there is no stock, the determination device 100 wants to determine a handling store having a larger value indicated by the index value as the target store. , And as a result, the handling store located closer to the delivery destination is determined as the target store.

  In one step, for example, it is assumed that there is enough time, such as the desired delivery date and time specified by the user U1 and the next day or one day after the date and time when the product PD1 was ordered. In such a case, the determination device 100 can widen the search range of the handling store. In other words, the number of the determination apparatuses 100 that can specify the handling store located at the position where the product PD1 can be delivered in time for the desired delivery date and time increases. In such a case, the determination device 100 does not need to prioritize the same-day delivery as described above, and in order to eliminate the risk that there is no stock, the handling store where the value indicated by the index value is larger Is determined as the target store. In such a case, the determination device 100 may determine, for example, a store C-1 that is farther than the store A-1 from the delivery destination of the user U1 but has a larger store size as the target store.

[6-5. Configuration of determination device)
In the first embodiment, the determination device 100 and the delivery management device 200 have been described as separate devices. However, the determination device 100 and the delivery management device 200 may be configured as a single device. For example, the determination device 100 may be configured as one device by having the function of the delivery management device 200.

[7. effect〕
The determining device 100 according to the embodiment includes an obtaining unit 134 and a determining unit 135. The acquisition unit 134 acquires order information, which is information on ordered products ordered by the user, when the user has ordered products in a predetermined e-commerce service. The determination unit 135 determines, based on the order information acquired by the acquisition unit 134, a store that handles the ordered product among the predetermined physical stores, a target store that provides the ordered product from the products of the handled store. To be determined.

  Accordingly, the determination device 100 according to the embodiment can use the target store as a distribution center, so that, for example, there is no need to deliver a product from a distant distribution center to a delivery destination. For this reason, the determination device 100 can smoothly deliver the ordered product to the user. Further, the determining device 100 can also reduce the cost for delivery.

  Further, the obtaining unit 134 obtains order information including identification information for identifying the ordered product and user information regarding the user.

  As a result, the determination device 100 according to the embodiment can specify a store in which the ordered product is handled.

  Further, the determination unit 135 is a storage facility where goods sold in a predetermined e-commerce service are stored, and is not a storage facility dedicated to a predetermined e-commerce service, but an ordered product in a predetermined physical store is handled. The store that handles the service is determined as the target store.

  Accordingly, the determination device 100 according to the embodiment can use the target store as a distribution center, so that, for example, there is no need to deliver a product from a distant distribution center to a delivery destination.

  In addition, the determination unit 135 determines the target store based on the stock information on the products handled in each of the predetermined actual stores.

  As a result, the determination device 100 according to the embodiment can specify a store in which the ordered product is handled.

  In addition, the determination unit 135 determines, as a target store, a store that has a predetermined positional relationship with a delivery destination specified by the user among the store stores, based on store location information indicating the location of each of the predetermined actual stores. I do.

  Thereby, the determination device 100 according to the embodiment can determine a target store from which stores that can order products to be delivered to the user more smoothly.

  In addition, the determination unit 135 determines, as the target store, a store that is located closer to the delivery destination specified by the user among the store stores based on the store location information.

  Thereby, the determination device 100 according to the embodiment can determine a target store from which stores that can order products to be delivered to the user more smoothly.

  Further, the determination unit 135 selects an object from among the handling stores based on the delivery date and time that is the date and time specified by the user and the date and time at which the order product is desired to be delivered to the delivery destination specified by the user. Determine a store.

  Thereby, the determination device 100 according to the embodiment can determine the target store that can deliver the ordered product more smoothly to the user, and can improve the convenience of the product order.

  In addition, the determination unit 135 determines, based on the desired delivery date and time, the handling store located at a position where the ordered product can be delivered to the delivery destination specified by the user so as to match the desired delivery date and time, as a target handling store. decide.

  Thereby, the determination device 100 according to the embodiment can determine the target store that can deliver the ordered product more smoothly to the user, and can improve the convenience of the product order.

  In addition, the determination unit 135 determines, as a target store, a store with a larger scale among the stores to be handled, based on the index value indicating the degree of the scale of each of the predetermined actual stores.

  Thereby, the determination device 100 according to the embodiment can prevent a situation where, for example, the ordered product is out of stock and cannot be delivered to the user.

  Further, the determination device 100 according to the embodiment includes a notification unit 136. The notification unit 136 notifies information about an order for a product.

  Thereby, the determination device 100 according to the embodiment can enhance the convenience of ordering the product.

  In addition, the notification unit 136 notifies the expected arrival date and time of the ordered product ordered by the user as information on the order of the product.

  Thereby, the determination device 100 according to the embodiment can enhance the convenience of ordering the product.

  Further, the determination device 100 according to the embodiment includes an instruction unit 137. The instructing unit 137 instructs that the ordered product is delivered from the target store determined by the determining unit 135 to the destination of the user.

  Thereby, the determination device 100 according to the embodiment can control the ordered product to reach the user.

(Second embodiment)
[1. Delivery management processing)
Hereinafter, a form (hereinafter, referred to as a “second embodiment”) for implementing a delivery management device, a delivery management method, and a delivery management program according to the present application will be described with reference to the drawings. The delivery management apparatus, delivery management method, and delivery management program according to the present application are not limited by the second embodiment. In the first embodiment, when the delivery management device 200 determines the target store to which the user's ordered product is provided by the determination device 100, the deliveryman in charge of delivering the ordered product to the delivery destination of the user is provided. In addition, an example has been shown in which an instruction regarding the delivery of the ordered product is issued to the delivery staff. However, the delivery management device 300 according to the second embodiment also controls the transportation means so that a delivery member can deliver ordered products more smoothly.

  Specifically, the delivery management device 200 performs the following delivery management processing. For example, in the example of FIG. 1, the delivery member D1 receives the ordered product PD1 at the store A-1, which is the target store, and delivers the product PD1 to the delivery destination of the user U1. In such a state, it is assumed that the user U1 has a car license but does not own a car. In such a case, the delivery member D1 starts rental work after renting a car at some car rental service provider. This is very troublesome for the delivery member D1, and if the delivery time is specified, the delivery member D1 may not be able to deliver the product PD1 within the time.

  In order to solve such a problem, the delivery management device 300 according to the second embodiment acquires deliveryman information on a deliveryman who delivers an ordered product ordered by a user, and adds the deliveryman information to the acquired deliveryman information. Based on this, the delivery member controls the transportation means for delivering the ordered product. Examples of the moving means include an automobile, a motorcycle, a bicycle, and a train. In addition, as an example, the delivery management device 300 determines a transportation method that enables the delivery staff to efficiently deliver the ordered product, and if the delivery staff has to rent the transportation means, Various proposals such as whether to make a rental reservation or the like with a rental service are also made.

  Thereby, the delivery management device 300 according to the second embodiment can enhance the convenience of delivery to the delivery person delivering the ordered product.

[2. Configuration of delivery management device)
Next, a delivery management device 300 according to the second embodiment will be described with reference to FIG. The delivery management device 200 according to the second embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit with the same reference numeral) may be omitted. In addition, for this reason, the delivery management device 300 according to the second embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. FIG. 11 is a diagram illustrating a configuration example of the delivery management device 300 according to the second embodiment. As shown in FIG. 11, the delivery management device 300 includes a communication unit 210, a storage unit 320, and a control unit 330.

(About the storage unit 320)
The storage unit 320 is realized by, for example, a semiconductor memory device such as a RAM and a flash memory, or a storage device such as a hard disk and an optical disk. The storage unit 320 includes a delivery member information storage unit 221 and a service information storage unit 322.

(About the service information storage unit 322)
The service information storage unit 322 stores information about a service company that provides a rental service of transportation (for example, car, motorcycle, or bicycle). Here, FIG. 12 illustrates an example of the service information storage unit 322 according to the second embodiment. In the example of FIG. 12, the service information storage unit 322 has items such as “service company name”, “service company ID”, “service category”, “base name”, “base ID”, and “location”.

  The “service company name” indicates the name of a service company that provides a rental service for transportation. "Service company ID" indicates identification information for identifying a service company. “Service category” indicates the category of the rental service provided by the service company. For example, when the service company (service company SV1) identified by the service company ID “SV1” provides a car and motorcycle rental service, “car rental” and “motorcycle rental” are input as service categories. You.

  The “base name” indicates the base name of a service base (rental base) developed by the corresponding service company. “Location ID” indicates identification information for identifying a rental location. “Location” indicates the location of the rental base. In the example of FIG. 12, a conceptual symbol such as “Lo11” is used as an example of “location”, but an actual address is actually input.

  That is, in the example of FIG. 12, the service company (service company SV1) identified by the service company ID “SV1” provides an automobile and motorcycle rental service, and the service site (SV11) identified by the site ID “SV11” An example is shown in which a service base SV11) actually provides a car and motorcycle rental service. In the example of FIG. 12, the base name of the service base SV11 is “xx station square store”, and the service base SV11 is located at the location “Lo11”.

  Returning to FIG. 11, the control unit 330 is realized by the CPU, the MPU, and the like executing various programs stored in the storage device inside the delivery management device 300 using the RAM as a work area. The control unit 330 is realized by, for example, an integrated circuit such as an ASIC or an FPGA.

  As illustrated in FIG. 11, the control unit 330 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 335, and a delivery member determination unit 336. The functions and actions of the information processing described in (1) are realized or executed. Note that the internal configuration of the control unit 330 is not limited to the configuration illustrated in FIG. 11 and may be another configuration as long as the configuration performs information processing described below. Further, the connection relationship between the processing units included in the control unit 330 is not limited to the connection relationship shown in FIG. 11, and may be another connection relationship.

(About the acquisition unit 335)
The obtaining unit 335 obtains deliveryman information relating to a deliveryman who delivers ordered items ordered by the user. For example, the acquisition unit 335 includes, as the delivery member information, information indicating a waiting area where the delivery member is waiting, information indicating a transportation method that can be used for receiving the ordered product and delivering the ordered product, Get information about your driving license. Further, the acquiring unit 335 acquires information indicating a business person's request, which is an indication of an intention to perform a delivery business.

  The acquiring unit 335 acquires the current position information indicating the current position of the delivery member from the delivery terminal 20. The acquisition unit acquires delivery destination information that is order information on the ordered product and includes a delivery destination of the ordered product. As shown in FIG. 1B, the delivery destination is set by a user when ordering a product, for example. Therefore, the delivery destination information indicating the delivery destination is included in the determined store information. For example, the determination device 100 transmits to the delivery management device 300 the determined store information including the identification information identifying the user who is the orderer, the identification information indicating the target store, the identification information identifying the ordered product, and the delivery destination information. . Thereby, the acquisition unit 335 acquires the delivery destination information from the determination device 100. Further, the acquiring unit 335 stores the acquired deliveryman information in the deliveryman information storage unit 221. Further, the acquiring unit 335 appropriately acquires the delivery member information from the delivery member information storage unit 221. Although not shown in FIG. 11, the delivery management device 300 may further include a storage unit that stores the determined store information.

  Further, the acquisition unit 335 may further acquire traffic information indicating a traffic condition of a traffic route related to delivery of the ordered product. Using the example of FIG. 1, for example, the acquisition unit 335 may provide first traffic information indicating a traffic condition on a traffic route from the current position of the delivery member D1 to the store A-1, and traffic from the store A-1 to the delivery destination. Second traffic information indicating traffic conditions on the route is obtained.

(About the delivery member determination unit 336)
The delivery member determination unit 336 determines a delivery member who is responsible for delivering the ordered product. Specifically, the deliveryman determination unit 336 determines a deliveryman to be in charge of delivery of the ordered product based on the order information on the ordered product ordered by the user. For example, the deliveryman determination unit 336 determines a deliveryman based on the order information included in the determined store information transmitted from the determination device 100 and the deliveryman information acquired by the acquisition unit 335. As an example, the delivery member determination unit 336 assigns the delivery person who is currently in the position closest to the target store to the delivery destination of the ordered item among the delivery members who have requested work and are in the "standby" work status. Is determined as the delivery person in charge. The processing performed by the delivery member determining unit 336 may be performed by the delivery control unit 233.

(About the delivery control unit 233)
The delivery control unit 233 has also been described in the first embodiment. However, the delivery control unit 233 further performs the delivery management process according to the second embodiment. Specifically, the delivery control unit 233 controls the transportation means for the delivery staff to deliver the ordered product based on the delivery staff information acquired by the acquisition unit 335. More specifically, the delivery control unit 233 controls the transportation means for the delivery staff to deliver the ordered product based on the delivery staff information and the delivery destination information acquired by the acquiring unit 335. In addition, when associated with the determination device 100, the delivery control unit 233 is a target store determined based on the order information on the ordered product ordered by the user, and is a real store where the ordered product is handled. Control is performed on a moving means for delivering the ordered product from the target store determined as the store that provides the ordered product to the delivery destination.

  First, a description will be given of a process of determining a candidate means that is a moving means that is a candidate used by a delivery member. Also, it is assumed that a delivery member to be in charge of delivery of the ordered product has been determined by the delivery member determination unit 336 in advance. For example, the delivery control unit 223 determines, as the delivery member information, a candidate means from the transportation means that can be operated by the delivery member based on the driver's license information corresponding to the delivery member. In addition, the delivery control unit 223 determines a candidate means that is a moving means that is a candidate to be used by the delivery member, based on the traffic information acquired by the acquisition unit 335. In such a state, when the traffic information indicates the traffic congestion on the traffic route, the delivery control unit 233 determines the transportation means other than the car or the motorcycle as the candidate means. In addition, for example, when the traffic information indicates a train delay of a train traveling on a traffic route, the delivery control unit 223 determines a moving unit excluding a train as a candidate unit. The above points will be described with reference to the example of FIG.

  As shown in the example of FIG. 1, it is assumed that the delivery member D1 has been determined by the delivery member determination unit 336 as the delivery member assigned to deliver the product PD1. In such a state, the delivery control unit 233 refers to the delivery member information storage unit 221 and specifies a transportation means that the delivery member D1 can use. In the example of FIG. 8, since the delivery person D1 has a license for a car and a motorcycle, the car and the motorcycle are registered as the means of transportation. Bicycles are also registered as a means of transportation, regardless of license. Although not shown in FIG. 8, it is assumed that the delivery person D1 does not own an automobile, a motorcycle, and a bicycle. Note that the delivery member information storage unit 221 may also store the state of possession of available transportation means.

  Next, the delivery control unit 233 is a moving means that is a candidate to be used by the delivery member D1 among automobiles, motorcycles, and bicycles based on the first traffic information and the second traffic information acquired by the acquisition unit 335. Determine candidate means. In this example, according to the first traffic information and the second traffic information, at least one of a traffic route from the current position of the delivery member D1 to the store A-1 or a traffic route from the store A-1 to the delivery destination. It is assumed that there is traffic congestion in. In this case, the delivery control unit 233 determines that the motorcycle and the bicycle are less affected by traffic congestion than the automobile, and determines the motorcycle and the bicycle as the candidate means.

  Note that the delivery control unit 233 predicts and calculates the required time required for delivery to the delivery destination for each travel mode based on the first traffic information and the second traffic information, and calculates the calculated travel time with the shortest travel time. May be determined as the candidate means. In addition, when the user U1 specifies the desired delivery date and time, the delivery control unit 233 may further determine the desired delivery date and time as the candidate means. As an example, the delivery control unit 233 predicts and calculates the required time required for delivery to the delivery destination for each transportation mode based on the first traffic information and the second traffic information, and based on the calculated required time. Then, the moving means that can reach the delivery destination among the moving means in time for the desired delivery date and time may be determined as the candidate means.

  Further, regardless of the registration status in the delivery member information storage unit 221, if there is a route toward the destination, the delivery control unit 233 can also determine that route as one of the candidate means. It should be noted that the delivery control unit 233 does not need to determine the route as one of the candidate means when the route is delayed. The route information is acquired by the acquiring unit 335.

  Next, processing for determining a service base will be described. The delivery control unit 233 performs, as deliveryman information, a service base that provides a rental service of a candidate means that is a moving means that is a candidate to be used by the deliveryman, based on the current position information indicating the current position of the deliveryman. , A predetermined service base is determined. Specifically, the delivery control unit 233 determines, as a predetermined service base, a service base that lends the delivery means to the delivery staff. For example, the delivery control unit 233 determines a service base that is closer to the current position of the delivery member among the service bases as the predetermined service base.

  Here, using the above example, it is assumed that the delivery control unit 233 has determined a motorcycle and a bicycle as candidate means that are candidate transportation means to be used by the delivery member D1. In such a case, the delivery control unit 233 determines a predetermined service base from among service bases that provide a motorcycle or bicycle rental service. Specifically, the delivery control unit 233 refers to the service information storage unit 322 and specifies a service company that provides at least one of a motorcycle and a bicycle rental service. In the example of FIG. 12, both service companies SV1 and SV2 provide a motorcycle rental service. Therefore, in such a case, the delivery control unit 233 determines a service base located closer to the current position of the delivery member D1 among the service bases corresponding to the service companies SV1 and SV2 as the predetermined service base. The predetermined service base is a service base to be recommended to the delivery staff and to be recommended. In this example, it is assumed that the delivery control unit 233 has determined the service base SV11 (XX station square store) as the predetermined service base.

(About the presentation unit 337)
The presentation unit 337 presents the information determined by the delivery control unit 233 to a delivery member. Specifically, the presentation unit 337 presents the candidate means determined by the delivery control unit 233, which is a moving means that is a candidate used by the delivery member. In addition, the presentation unit 337 presents a predetermined service base determined by the delivery control unit 233 and a service base for lending the candidate means. For example, the presentation unit 337 presents a content at which a rental reservation of the candidate means can be made at the service base.

  In the above example, the delivery control unit 233 determines a motorcycle and a bicycle as the candidate means as the moving means that are candidates to be used by the delivery member D1. In addition, the delivery control unit 233 determines the service base SV11 as a service base that provides a motorcycle rental service and is a service base to be recommended. In such a case, the presentation unit 337 presents to the delivery member D1 that "motorcycle and bicycle" is available as a candidate means. In addition, the presentation unit 337 presents that a rental reservation can be made for the motorcycle at the service base SV11. As an example, the presentation unit 337 displays the content indicating that the candidate means “motorcycle and bicycle” and the message “can be reserved for rental at the service base SV11” for the candidate means motorcycle by the delivery member D1. This is transmitted to the delivery terminal 20. For example, the presentation unit 337 transmits a content in which a URL for jumping to a rental reservation page is pasted.

  In addition, the presentation unit 337 is configured to be able to detect the completion of the rental reservation when the delivery member makes a rental reservation from the content. Thereby, the presentation unit 337 can store, for example, the rental status (which service base rented what, etc.) in the deliveryman information storage unit 221.

  In addition, the presenting unit 337 presents the content as described above, so that the delivery member D1 does not manually make a reservation for the delivery member D1, but, for example, the delivery member D1 makes a reservation for the motorcycle rental reservation via the content. When the intention is displayed, the rental may be performed dynamically.

  In addition, the above-mentioned content is such that the delivery member D1 can select a motorcycle or a bicycle, and when any of the transportation means is selected, for example, the instruction section 234 sends the delivery member D1 a delivery destination. An instruction (request) is made to deliver the ordered product PD1. For example, the instruction unit 234 transmits, to the delivery terminal 20 of the delivery member D1, instruction information indicating the ordered product PD1, the receiving store (store A-1), the delivery route, the delivery destination, and the orderer (user U1).

[3. Processing procedure)
Next, a procedure of a delivery management process according to the second embodiment will be described with reference to FIG. FIG. 13 is a flowchart illustrating a delivery management processing procedure according to the second embodiment.

  First, the deliveryman determination unit determines a deliveryman who is responsible for delivering the ordered product (step S301). For example, the deliveryman determination unit 336 determines a deliveryman based on the order information included in the determined store information transmitted from the determination device 100 and the deliveryman information acquired by the acquisition unit 335.

  Next, based on the delivery member information (driver's license information) obtained by the obtaining unit 335, the delivery destination information, and the traffic information, the delivery control unit 233 determines a candidate to be used by the delivery member determined in step S301. (Step S302). Next, based on the current position information indicating the current position of the delivery member, the delivery control unit 233 selects, from the service bases that provide the rental service of the candidate means determined in step S302, the delivery member. The service base for lending the candidate means is determined (step S303).

  Then, the presentation unit 337 presents the candidate means and the service base determined by the delivery control unit 233 to the delivery member (step S304). For example, the presenting unit 337 presents a content that allows a candidate unit to make a rental reservation at a service base.

[4. Modification)
The delivery management device 300 according to the second embodiment may be embodied in various different forms other than the second embodiment. Therefore, other embodiments of the delivery management device 300 will be described below.

[4-1. At the end of delivery)
In the above-described second embodiment, an example in which the delivery control unit 233 determines a candidate means that is a moving means that is a candidate to be used by a delivery member and determines a service base that provides a rental service of the determined candidate means. Indicated. In addition, the example in which the presentation unit 337 detects the rental status of the transportation means by presenting the information determined by the delivery control unit 233 has been described.

  However, in addition to this, when the delivery of the ordered product is completed, the delivery control unit 233 provides the rental service of the transportation means as the delivery staff information based on the current location information indicating the current location of the delivery staff. Service bases that accept the return of transportation means are determined from the service bases to be returned. For example, the delivery control unit 233 determines a service base that is closer to the current position of the delivery member among the service bases as a service base that accepts the return of the transportation means. Then, when the delivery of the ordered product is completed, the presenting unit 337 returns the same type of transportation among the service bases that provide the same type of transportation rental service as the transportation used for delivery of the ordered product. Present the service base that accepts.

  In the above example, the delivery control unit 233 has determined that a motorcycle and a bicycle are the candidate means that are the moving means to be used by the delivery member D1. In addition, the delivery control unit 233 determines the service base SV11 as a service base that provides a motorcycle rental service and is a service base to be recommended. In such a state, it is assumed that the delivery member D1 actually makes a motorcycle rental reservation to the service base SV11 and delivers the ordered product PD1 to the delivery destination using the rented motorcycle. It is also assumed that the delivery member D1 reports the delivery completion to the delivery control device 300 using the delivery member terminal 20 at the time when the delivery of the ordered product PD1 is completed.

  In such a case, the delivery control unit 233 first refers to the delivery member information storage unit 221 and the service information storage unit 322 and specifies what service base the delivery member D1 rented. Here, the delivery control unit 233 specifies that the delivery member D1 has rented a motorcycle at the service base SV11. The service base SV11 is one of service bases developed by the service company SV1. Therefore, the delivery member D1 can return the motorcycle to any base other than the service base SV11 as long as the service is provided by the service company SV1. For this reason, the delivery control unit 233 determines a service base that is closer to the current position of the delivery member D1 among the service bases provided by the service company SV1 as a service base that accepts the return of the motorcycle. . Here, it is assumed that the delivery control unit 233 has determined the service base SV12 (〇〇 store) as the service base for receiving the return of the motorcycle.

  Then, when the delivery of the ordered product PD1 is completed, the presentation unit 337 presents the service base SV12 determined by the delivery control unit 233 to the delivery member D1. For example, the presentation unit 337 presents text information such as "Please return the rented motorcycle to the service base SV12" and map information to the service base SV12.

  Accordingly, the delivery management device 300 according to the second embodiment can smoothly return the transportation means when the delivery member rents the transportation means, thereby improving the convenience of the transportation means rental. Can be.

[4-2. Multiple delivery personnel per orderer)
In the above-described second embodiment, an example has been described in which the delivery member determination unit 336 determines one delivery member for one orderer. However, the delivery member determination unit 336 may determine one delivery member for one orderer. For example, when the quantity of ordered products ordered by one user exceeds a predetermined amount, the deliveryman determination unit 336 determines a plurality of deliverymen to be in charge of delivery of the ordered products according to the quantity of the ordered products. decide. Then, the delivery control unit 233 controls the transportation means for each of the plurality of delivery members to deliver the ordered product based on the delivery member information of each of the plurality of delivery members determined by the delivery member determination unit 336. Here, the control of the moving means performed for each delivery member by the delivery control unit 233 is the same as that described in the second embodiment, and thus the description is omitted. In this way, the delivery management device 300 according to the second embodiment can reduce the burden on the delivery staff.

(Third embodiment)
[1. Location determination processing)
Hereinafter, a mode (hereinafter, referred to as a “third embodiment”) for implementing a delivery management device, a delivery management method, and a delivery management program according to the present application will be described with reference to the drawings. Note that the delivery management device, delivery management method, and delivery management program according to the present application are not limited by the third embodiment. In the above-described first and second embodiments, an example has been described in which the determination device 100 determines, for one user, one target store that provides products ordered by this user. However, the determination apparatus 100 may determine a plurality of target stores that provide products ordered by this user for one user. This point has also been described in the modification example “5-1” according to the first embodiment.

  Here, when there are a plurality of target stores that provide the products ordered by this user for one user, the delivery person goes to each target store to collect the ordered products, and then sends the collected ordered products to the delivery destination. It is troublesome because it will be delivered to For this reason, some delivery personnel have requested that some target stores collect order products corresponding to other target stores.

  Therefore, when there are a plurality of target stores that provide ordered products, the delivery management device 400 according to the third embodiment uses a plurality of the target stores based on the ordered products provided from each of the plurality of target stores. Among them, a base store that is a base for collecting ordered products provided from each target store is determined. Specifically, when one user orders a plurality of ordered items, and the delivery management device 400 includes a plurality of target stores that provide at least one ordered item among the plurality of ordered items, From among the plurality of target stores, a base store that is a base for collecting ordered products provided from each of the target stores is determined. This will be described with reference to the example of FIG.

  FIG. 14 is a diagram illustrating an example of a site determination process according to the third embodiment. The location determination process according to the third embodiment is performed by the delivery management device 400 according to the third embodiment.

  Further, as shown in FIG. 14, the site determination system 3 according to the third embodiment includes a delivery terminal 20, a determination device 100, and a delivery management device 400. In addition, the delivery terminal 20, the determination device 100, and the delivery management device 400 are communicably connected by wire or wireless via a network N (from FIG. 2). Note that, although omitted in FIG. 14, the base determination system 3 according to the third embodiment also includes the user terminal 10 and the store terminal 30 as in the store determination system 1 illustrated in FIG. The delivery management device 400 is a server device corresponding to the delivery management device 200.

  First, the determining device 100 transmits the determined store information to the delivery management device 400 (Step S31). This is a process corresponding to step S3 in FIG. However, unlike the example of FIG. 1, the determined store information includes the identification information of the user U1 who is the orderer and the identification indicating that the target store is the store X-1, Y-1, or Z-1. Information, identification information of the ordered product PDx1, ordered product PDx2, and ordered product PDx3 are included. That is, in the example of FIG. 14, among the three products ordered by the user U1, the determination device 100 determines that the store X-1 is the target store that provides the ordered product PDx1, and the store Y is the target store that provides the ordered product PDx2. -1, indicating that the store Z-1 has been determined as the target store that provides the ordered product PDx3.

  Next, the delivery management device 400 determines three target stores (stores X-1, Y-1, and Z-1) based on information on the three ordered products (ordered product PDx1, ordered product PDx2, and ordered product PDx3). , A base store that is a base for collecting three order products (order product PDx1, order product PDx2, order product PDx3) is determined (step S32). As an example, the delivery management device 400 determines the base store based on the size of the ordered product provided from each of the three target stores. For example, the delivery management device 400 determines, as a base store, a target store that provides an ordered product having a larger size among the three target stores. In the example of FIG. 14, for example, assuming that the size of the ordered product PDx1 is the largest, the delivery management device 400 determines the store X-1 that provides the ordered product PDx1 as the base store.

  Further, the delivery management device 400 specifies a delivery route in which the ordered product is delivered from each of the stores Y-1 and Z-1 to the store X-1 by determining the store X-1 as the base store ( Step S33). In the example of FIG. 14, the delivery management device 400 specifies a delivery route (delivery route RT1) in which the ordered product PDx2 corresponding to the store Y-1 is delivered from the store Y-1 to the store X-1. In addition, the delivery management device 400 specifies a delivery route (delivery route RT2) in which the ordered product PDx3 corresponding to the store Z-1 is delivered from the store Z-1 to the store X-1. The delivery management device 400 transmits the base information indicating that the store X-1 has become the base store to each of the three target stores (stores X-1, Y-1, and Z-1) (step S34). In addition, the delivery management device 400 transmits route information indicating the delivery route RT1 to the store Y-1, and route information indicating the delivery route RT2 to the store Z-1.

  Next, the delivery management device 400 receives three ordered items (ordered item PDx1, ordered item PDx2, and ordered item PDx3) from the store X-1, which is the base store, for the delivery member D1, and responds to the user U1. The delivery instruction is transmitted so as to deliver the delivery destination (step S35).

  Then, upon receiving the information from the delivery management device 400 in step S44, the store Y-1 and the store Z-1 deliver the ordered product to the store X-1. Specifically, the store Y-1 uses the delivery route RT1 to deliver the ordered product PDx2 to the store X-1. The store Z-1 uses the delivery route RT2 to deliver the ordered product PDx3 to the store X-1. Also, when the delivery member D1 receives the three ordered products collected in the store X-1 in the store X-1, it delivers them to the delivery destination. Note that if a delivery means (for example, a truck) for delivering products between stores by moving between stores or a delivery route for moving between stores already exists, the delivery management device 400 This delivery means and delivery route may be used. For example, it is assumed that a truck for delivering goods between the store X-1 and the store Y-1 and a delivery route for traveling between the store X-1 and the store Y-1 already exist. In such a case, the delivery management device 400 specifies this route as the delivery route and stores the product PDx2 in the store X- with respect to (the driver of) the truck that delivers the product between the store X-1 and the store Y-1. 1 to be delivered.

  Now, as described above, when there are a plurality of target stores that provide ordered products, the delivery management device 400 according to the third embodiment uses a plurality of target stores based on the ordered products provided from each of the plurality of target stores. Out of the target stores, a base store that is a base for collecting ordered products provided from each of the target stores is determined. Thereby, the delivery management device 400 can reduce the burden on the delivery person delivering the ordered product. In addition, since the delivery staff does not need to collect and order ordered items, the delivery management device 400 can improve delivery efficiency.

[2. Configuration of delivery management device)
Next, a delivery management device 400 according to the third embodiment will be described with reference to FIG. Note that the delivery management device 400 according to the third embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit with the same reference numeral) may be omitted. Further, from such a point, the delivery management device 400 according to the third embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. Although not shown in FIG. 15, the delivery management device 400 may have the function of the delivery management device 300 according to the second embodiment. FIG. 15 is a diagram illustrating a configuration example of a delivery management device 400 according to the third embodiment. As illustrated in FIG. 15, the delivery management device 400 includes a communication unit 210, a storage unit 420, and a control unit 430.

(About the storage unit 420)
The storage unit 420 is realized by, for example, a semiconductor memory device such as a RAM and a flash memory, or a storage device such as a hard disk and an optical disk. The storage unit 420 includes a delivery member information storage unit 221 and a base information storage unit 422.

(About the base information storage unit 422)
The base information storage unit 422 is a storage unit that stores information about the base store. Here, FIG. 16 illustrates an example of the base information storage unit 422 according to the third embodiment. In the example of FIG. 16, the base information storage unit 422 has items such as “user ID”, “ordered product”, “product information”, “target store”, “location”, “store size”, and “base store”. .

  “User ID” indicates identification information for identifying a user who has ordered a product. “Ordered product” indicates identification information for identifying a product ordered by the user. For example, “ordered product” is a product name or an individual identification number of the product. “Product information” indicates information on “order product”. In FIG. 16, a conceptual symbol is used as “product information”, but in actuality, the size and weight of “ordered product” are input as “product information”. The “target store” is a store that provides the “order item” and indicates identification information for identifying the store determined by the determination device 100. “Location” indicates the location of the “target store”. Although a conceptual symbol is used as “location” in FIG. 16, actually existing address information is input.

  The “store size” indicates an index value indicating the degree of the size of the “target store”. The “store size” includes, for example, the number of handled products (the number of stocks of the handled products), the number of employees, the number of types of the handled products, the store area (sales area), the parking area, the congestion status, and the like. The number of products and the number of employees may be stored as they are as “index values”, or may be stored in a state converted into a score by an arbitrary method, for example. The “base store” is information indicating a store determined as the base store among the “target stores”. For example, a mark such as a circle is associated with the “target store” that has become the “base store” .

  Returning to FIG. 15, the control unit 430 is realized by the CPU, the MPU, and the like executing various programs stored in the storage device inside the delivery management device 400 using the RAM as a work area. The control unit 430 is realized by, for example, an integrated circuit such as an ASIC or an FPGA.

  As illustrated in FIG. 15, the control unit 430 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 435, and a base determination unit 436. Implement or execute the functions and functions of the information processing to be described. Note that the internal configuration of the control unit 430 is not limited to the configuration shown in FIG. 15, and may be another configuration as long as it performs information processing described later. Further, the connection relationship between the processing units included in the control unit 430 is not limited to the connection relationship illustrated in FIG. 15 and may be another connection relationship.

(About the acquisition unit 435)
The acquisition unit 435 is a target store determined based on the order information on the ordered product ordered by the user, and is determined as a store that provides the ordered product among the actual stores that handle the ordered product. The store information indicating the target store is acquired. Such store information corresponds to the determined store information transmitted from the determination device 100. In the example of FIG. 14, among the three products ordered by the user U1, the target store providing the ordered product PDx1 is the store X-1. , The target store that provides the ordered product PDx2 corresponds to the store Y-1, and the target store that provides the ordered product PDx3 is the store Z-1.

  In addition, the determined store information may include information on the size and weight of each ordered product. As an example, assuming that the ordered product is packed in a cardboard box, which size cardboard box is appropriate may be included as size information.

(About the base decision unit 436)
When there are a plurality of target stores that provide the ordered product, the base determination unit 436 determines a base store that is a base from which the ordered products provided by the target stores are collected from among the plurality of target stores. Specifically, when there are a plurality of target stores that provide the ordered product, the base determination unit 436 determines, based on the information on the ordered products provided from each of the plurality of target stores, a plurality of the target stores. Then, a base store that is a base for collecting ordered products provided from each target store is determined. In addition, when one user has ordered a plurality of ordered products and there are a plurality of target stores that provide at least one ordered product among the plurality of ordered products, the base determining unit 436 determines a plurality of target stores. Among the target stores, a base store that is a base for collecting ordered products provided from each of the target stores is determined.

  As an example, there is a method of determining the base store based on the size of the ordered product. Specifically, the base determination unit 436 determines the base store based on the size of the ordered product provided from each of the target stores as the information on the ordered product. For example, the base determination unit 436 determines the target store among the target stores. Then, the target store that provides the ordered product having the larger size is determined as the base store. As a result, the delivery management device 400 according to the third embodiment can shorten the transport distance of the ordered item having a larger size, thereby reducing the delivery cost.

  As another example, there is a method of determining a base store based on the number of ordered products. Specifically, the base determination unit 436 determines a base store based on the number of ordered products provided from each of the target stores as information on the ordered product. For example, the base determination unit 436 determines a target store that provides a larger number of ordered products among target stores as a base store. In the example of FIG. 14, the order product corresponding to the store X-1 is one order product PDx1, the order product corresponding to the store Y-1 is one order product PDx2, and the order corresponding to the store Z-1. The product is one of the ordered products PDx3, and the number of ordered products corresponding to the three target stores is the same.

  However, for convenience of explanation, it is assumed that there are three ordered products corresponding to store X-1, two ordered products corresponding to store Y-1, and one ordered product corresponding to store Z-1. In such a case, the base determination unit 436 determines the store X-1 that provides the largest number of ordered products as the base store. As a result, the delivery management device 400 according to the third embodiment can reduce the delivery cost because the delivery distance of a larger number of ordered items can be shortened.

  As another example, there is a method of determining the base store based on the weight (weight) of the ordered product. Specifically, the base determination unit 436 determines the base store based on the weight of the ordered product provided from each of the target stores as the information on the ordered product. For example, the base determination unit 436 determines a target store that provides ordered products having a higher total weight among target stores as a base store. For example, in the example of FIG. 14, of the ordered product PDx1 corresponding to the store X-1, the ordered product PDx2 corresponding to the store Y-1, and the ordered product PDx3 corresponding to the store Z-1, the ordered product PDx1 has the largest weight. Let it be heavy. In such a case, the base determination unit 436 determines the store X-1 that provides the heaviest ordered commodities as the base store. Thus, the delivery management device 400 according to the third embodiment can reduce the delivery cost because the transport distance of the heavier ordered item can be shortened.

  When there are a plurality of order products to be provided for each target store, the base determination unit 436 determines a target store having a heavier total weight of the plurality of order products as the base store.

  As another example, there is a method of determining a base store at the location of the target store. Specifically, the base determination unit 436 determines a base store based on the location of each target store. For example, the base determination unit 436 determines a target store located closer to the delivery destination of the ordered product among the target stores as the base store. In the example of FIG. 14, since the target stores are the store X-1, the store Y-1, and the store Z-1, the base determination unit 436 refers to the base information storage unit 422, and stores the store X-1, the store Y-. 1. Acquire the location of each store Z-1. Then, based on the acquired location, if the target store located closer to the delivery destination of the user U1 is the store X-1, the base determination unit 436 determines the store X-1 as the base store. . Accordingly, the delivery management device 400 according to the third embodiment can shorten the moving distance of the delivery member, so that the burden on the delivery member can be reduced.

  As another example, there is a method of determining a base store based on the store size of the target store. Specifically, the base determination unit 436 determines the base store based on the index value indicating the degree of the store scale of each target store. For example, the base determination unit 436 determines a target store having a larger index value among target stores as a base store. In the example of FIG. 14, since the target stores are the store X-1, the store Y-1, and the store Z-1, the base determination unit 436 refers to the base information storage unit 422, and stores the store X-1, the store Y-. 1. Acquire the store size (index value indicating the store size) of each store Z-1. Then, based on the acquired index value, if the target store having the larger index value is the store X-1, the site determination unit 436 determines the store X-1 as the base store. For example, when collecting ordered products, it can be said that a store having a larger scale is easier to collect ordered products artificially in a storage space or artificially. Therefore, the delivery management device 400 according to the third embodiment can improve delivery efficiency.

[3. Processing procedure)
Next, a procedure of a site determination process according to the third embodiment will be described with reference to FIG. FIG. 17 is a flowchart illustrating a procedure of a site determination process according to the third embodiment.

  First, the base determination unit 436 determines whether or not the store information has been acquired by the acquisition unit 435 (step S401). The store information is included in the determined store information transmitted from the determination device 100. That is, the store information is the target store determined by the determination device 100 based on the order information on the ordered product ordered by the user, and the ordered product is a real store where the ordered product is handled. This is information indicating a target store determined as a store to be provided.

  As described above, the receiving unit 232 receives the determined store information from the determining device 100. Therefore, the acquiring unit 435 acquires the store information from the determined store information received by the receiving unit 232, for example. Note that the acquisition unit 435 may receive the determined store information from the determination device 100.

  When the store information has not been acquired by the acquisition unit 435 (Step S401; No), the base determination unit 436 waits until the store information is acquired. On the other hand, when the store information is acquired by the acquisition unit 435 (Step S401; Yes), the base determination unit 436 determines that at least one of the plurality of ordered products is It is determined whether there is a plurality of target stores that provide one order product (step S402).

  When the number of target stores is one (Step S402; No), the instruction unit 234 instructs the determined delivery member to deliver the ordered product to the destination (Step S406). On the other hand, when there are a plurality of target stores (step S402; Yes), the base determination unit 436 determines whether or not each of the target stores among the plurality of target stores is based on the ordered product provided from each of the plurality of target stores. A base store that is a base where the provided ordered products are collected is determined (step S403).

  Next, the base determination unit 436 specifies a delivery route for delivering the ordered product from a target store other than the base store to the base store (step S404). In addition, the base determination unit 436 transmits base information indicating the target store that has become the base store among the plurality of target stores to each of the plurality of target stores (step S405). Lastly, the instruction unit 234 instructs the determined delivery member to go to the base store to collect the ordered product and deliver the collected ordered product to the destination (step S406).

[4. Modification)
The delivery management device 400 according to the third embodiment may be implemented in various different forms other than the third embodiment. Therefore, hereinafter, another embodiment of the delivery management device 400 will be described.

[4-1. Delivery route identification)
The base determining unit 436 specifies a delivery route for delivering the ordered product from another target store other than the base store to the base store in order to cause the determined base store to collect the ordered product. For example, the base determination unit 436 specifies a delivery route that can further minimize the delivery cost for each of the other stores. This will be described with reference to the example of FIG.

  In the example of FIG. 14, the base determination unit 436 specifies two delivery routes such as delivery routes RT1 and RT2. Here, the base determination unit 436 assumes that the store Z-1 exists on the delivery route RT1. In such a case, instead of delivering the ordered product from each of the stores Y-1 and Z-1 to the store X-1, the ordered product of the store Z-1 is delivered on the way from the store Y-1 to the store X-1. It is possible to reduce the delivery cost by collecting the items and going to the store X-1, for example, because only one delivery means is required. Therefore, when the store Z-1 exists on the delivery route RT1, the site determination unit 436 specifies only the delivery route RT1.

(Fourth embodiment)
[1. Reward grant processing)
Hereinafter, a mode (hereinafter, referred to as a “fourth embodiment”) for implementing a delivery management device, a delivery management method, and a delivery management program according to the present application will be described with reference to the drawings. Note that the fourth embodiment does not limit the delivery management device, delivery management method, and delivery management program according to the present application. The delivery management device 200 according to the first embodiment, the delivery management device 300 according to the second embodiment, and the delivery management device 400 according to the third embodiment show examples of performing various controls related to delivery of ordered items. Was. However, the delivery management device 500 according to the fourth embodiment may provide an incentive (reward) to the delivery destination of the ordered product.

  Specifically, the delivery management device 500 selects a delivery destination to deliver the ordered product ordered to the user based on the user information about the user, and sets the delivery destination to the selected delivery destination when the delivery of the ordered product is completed. A predetermined incentive is given to the delivery destination. This will be described with reference to the example of FIG.

  FIG. 18 is a diagram illustrating an example of a reward providing process according to the fourth embodiment. The reward giving process according to the fourth embodiment is performed by the delivery management device 500 according to the fourth embodiment.

  Further, as shown in FIG. 18, the site determination system 4 according to the fourth embodiment includes a user terminal 10, a delivery terminal 20, and a delivery management device 500. The user terminal 10, the delivery terminal 20 and the delivery management device 500 are communicably connected by wire or wireless via a network N (from FIG. 2). Note that, although omitted in FIG. 18, the site determination system 4 according to the fourth embodiment also includes a store terminal 30 and a determination device 100 as in the store determination system 1 illustrated in FIG. 2. The delivery management device 500 is a server device corresponding to the delivery management device 100.

  First, as a premise of FIG. 18, as in the example of FIG. 1, the ordered product of the user U1 is the ordered product PD1, and the store A-1 is determined by the determination device 100 as a target store that provides the ordered product PD1. Shall be.

  Then, the delivery management device 500 acquires the behavior information of the user U1 as the user information of the user U1 who ordered the product (step S41). Specifically, the delivery management device 500 acquires the movement history of the user U1 as the behavior information. Then, the delivery management device 500 selects a delivery destination candidate (delivery destination candidate) based on the acquired movement history (step S42). For example, the delivery management device 500 specifies, based on the acquired movement history, what position (place) the user U1 tends to be in daily life and based on the specified position (place). Select a delivery destination candidate. In addition, the delivery management device 500 selects one delivery destination (target delivery destination) from the selected delivery destination candidates. For example, if the current time is before 18:00, the delivery management device 500 selects a delivery destination that is likely to have the user U1 around 18:00. In the example of FIG. 18, it is assumed that the delivery management device 500 has selected the nursery school T3 as the delivery destination.

  Next, the delivery management device 500 presents delivery destination information indicating that the selected delivery destination is the nursery school T3 to the user U1 (step S43). In this state, it is assumed that the user U1 has agreed to receive the ordered product at the nursery school T3 (step S44).

  In such a case, the delivery management device 500 instructs the delivery member D1 to collect the ordered product PD1 in the store A-1 and deliver the ordered product PD1 to the nursery school T3 (step S45). When the delivery to the nursery school T3 is completed, the delivery member D1 transmits a delivery completion report to the delivery management device 500 (step S46). When receiving the delivery completion report, the delivery management device 500 gives a predetermined incentive to the nursery school T3 (step S47). For example, the delivery management device 500 gives an electronic money point as a predetermined incentive.

  As described above, the delivery management device 500 according to the fourth embodiment selects a delivery destination for delivering the ordered product ordered to the user based on the user information on the user, and transmits the ordered product to the selected delivery destination. When the delivery is completed, a predetermined incentive is given to the delivery destination. Accordingly, the delivery management device 500 can set a location existing on the life conductor of the orderer as a delivery destination, and thus can realize efficient delivery of goods to the orderer. In addition, the delivery management device 500 can prevent a situation in which the delivery member cannot easily deliver the product to the orderer (the delivery member must visit the delivery destination many times).

[2. Configuration of delivery management device)
Next, a delivery management device 500 according to the fourth embodiment will be described with reference to FIG. Note that the delivery management device 500 according to the fourth embodiment is the same as the delivery management device 200 according to the first embodiment because the delivery management device 200 according to the first embodiment has a further processing unit. The description of the processing unit (processing unit with the same reference numeral) may be omitted. Further, from such a point, the delivery management device 400 according to the fourth embodiment is a server device corresponding to the delivery management device 200 according to the first embodiment. Although not shown in FIG. 19, the delivery management device 500 may have the functions of the delivery management device 300 according to the second embodiment and the delivery management device 400 according to the third embodiment. FIG. 19 is a diagram illustrating a configuration example of a delivery management device 500 according to the fourth embodiment. As illustrated in FIG. 19, the delivery management device 500 includes a communication unit 210, a storage unit 520, and a control unit 530.

(About the storage unit 520)
The storage unit 520 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 520 includes a delivery member information storage unit 221, an action information storage unit 522, and a reward information storage unit 523.

(About the behavior information storage unit 522)
The behavior information storage unit 522 stores behavior information indicating the behavior of the user who ordered the product. Here, FIG. 20 illustrates an example of the behavior information storage unit 522 according to the fourth embodiment. In the example of FIG. 20, the action information storage unit 522 has items such as “user ID”, “date and time”, “position information”, and “action details”.

  “User ID” indicates identification information for identifying a user who has ordered a product. “Date and time” indicates the date and time when the action indicated by the “action content” was performed. "Position information" indicates a position where the action indicated by "action details" is performed. “Action content” indicates the content of the action performed by the user.

  That is, in the example of FIG. 20, the user (user U1) identified by the user ID “U1” is “site S” at the position indicated by the position information “P1” at “21:00 on June 29, 2018”. An example of performing an action such as "view" is shown. In the example of FIG. 20, a conceptual symbol such as “P1” is used as the position information. However, in actuality, the position information may be latitude and longitude, or the name of a building existing at the latitude and longitude. , A facility name or a company name.

(Reward information storage unit 523)
The reward information storage unit 523 stores information on the selected delivery destination. Here, FIG. 21 illustrates an example of the reward information storage unit 523 according to the fourth embodiment. In the example of FIG. 21, the reward information storage unit 523 has items such as “user ID”, “delivery destination”, “location”, and “reward information”.

  “User ID” indicates identification information for identifying a user who has ordered a product. “Delivery destination” indicates the delivery destination selected based on the user information. “Location” indicates the location of “delivery destination”. “Reward information” indicates an incentive given to “delivery destination”.

  That is, the example of FIG. 21 shows an example in which “nursery school T3” is selected as the delivery destination based on the user information of the user U1, and the user U1 has agreed to receive the ordered product at the nursery school T3. Further, the example of FIG. 21 shows an example in which the location of the nursery school T3 is “DLo11” and “150 points” is currently given to the nursery school T3 as an incentive.

  Returning to FIG. 19, the control unit 530 is realized by the CPU, the MPU, or the like executing various programs stored in the storage device inside the delivery management device 500 using the RAM as a work area. The control unit 530 is realized by, for example, an integrated circuit such as an ASIC or an FPGA.

  As illustrated in FIG. 19, the control unit 530 includes a reception unit 231, a reception unit 232, a delivery control unit 233, an instruction unit 234, an acquisition unit 535, a selection unit 536, a presentation unit 537, and a provision unit. 538 to realize or execute the functions and operations of the information processing described below. The internal configuration of the control unit 530 is not limited to the configuration illustrated in FIG. 19, and may be another configuration as long as the configuration performs information processing described below. In addition, the connection relationship between the processing units included in the control unit 530 is not limited to the connection relationship illustrated in FIG. 19, and may be another connection relationship.

(About the acquisition unit 535)
The acquisition unit 535 acquires user information about the user. Specifically, the obtaining unit 535 obtains user information on the user who ordered the product. For example, the acquisition unit 535 acquires, as user information, behavior information indicating a behavior of the user. For example, the acquisition unit 535 acquires, as the behavior information, a movement history indicating what kind of movement the user has made.

  In addition, the acquisition unit 535 may acquire, as the behavior information, a behavior history indicating behavior on the Internet. As an example, the acquisition unit 535 acquires a user's content browsing history, purchase history, and the like.

  Further, the acquisition unit 535 can acquire the above-mentioned user information from another server device different from the delivery management device 500, for example. Further, the obtaining unit 535 may obtain the user information at any timing. For example, the acquisition unit 535 can acquire the user information every minute or every hour.

(About the selection unit 536)
The selection unit 536 selects a delivery destination to deliver the ordered product ordered to the user based on the user information acquired by the acquisition unit 535. For example, the selection unit 536 determines, as the ordered product, an order provided by a target store determined from among the predetermined real stores, from among the dealers handling the ordered product, based on the order information that is information on the ordered product. Select the delivery destination to deliver the product.

  In addition, the selection unit 536 selects a delivery destination based on the behavior information indicating the behavior of the user as the user information. For example, the selection unit 536 selects a delivery destination based on the movement history of the user as the behavior information. More specifically, the selection unit 536 selects a delivery destination based on the tendency information that is specified based on the movement history and indicates the tendency between time and position. This will be described with reference to FIG. 20 and an example of the user U1.

  First, the selection unit 536 calculates a tendency between time and position based on the movement history in the action information storage unit 522, that is, “date and time”, “position information”, and “action content”. For example, the selection unit 536 calculates a correlation between time and position, such as in which time zone the user U1 tends to be. Then, based on the calculated correlation, the selection unit 536 specifies a combination of a time and a position where the correlation is recognized.

  For example, it is assumed that the selecting unit 536 specifies that the user U1 tends to be at the position P1 (corresponding to the home T1 from 19:00 to 8:00) in the example of FIG. It is also assumed that the selection unit 536 specifies that the user U1 tends to be at the position P2 (corresponding to the workplace T2 from 9:00 to 17:00) in the example of FIG. It is also assumed that the selection unit 536 specifies that the user U1 tends to be at the position P3 (corresponding to the nursery school T3 around 18:00) in the example of FIG.

  In such a case, the selection unit 536 selects the home T1, the workplace T2, and the nursery school T3 as delivery destination candidates. When there are a plurality of delivery destination candidates as described above, the selection unit 536 further selects one of the plurality of delivery destination candidates from the plurality of delivery destinations based on the time information and the position information of the user. May be. For example, if the current position information of the user U1 is the position P2, the selection unit 536 determines that the user U1 can conveniently receive the ordered product at the position P2, and determines that the workplace corresponding to the position P2 is convenient. Select T2. As another example, if the current time is 17:00, the selecting unit 536 determines that the user U1 is likely to go to the position P3 based on the movement history, and the user U1 places an order at the destination. It is determined that it is convenient to receive the product, and the nursery school T3 corresponding to the position P3 is selected.

(About presentation part 537)
The presentation unit 537 presents information on the delivery destination selected by the selection unit 536 to the user. In addition, the presentation unit 537 receives consent information indicating whether or not the user has consented to the presented information. For example, in the above example, it is assumed that the selection unit 536 selects the nursery school T3 as a delivery destination candidate. In such a case, the presentation unit 537 presents that it is possible to receive the ordered product at the nursery school T3, such as "it is convenient to receive at the nursery school T3" or "can be received at the nursery school T3".

  In such a state, it is assumed that the user U1 operates the user terminal 10 and transmits the consent information that consents to the reception at the nursery school T3. In such a case, the presentation unit 537 receives the consent information from the user U1.

(About the giving unit 538)
The giving unit 538 gives a predetermined incentive to the delivery destination when the delivery of the ordered product to the delivery destination selected by the selection unit 536 is completed. For example, when the delivery of the ordered product to the delivery destination specified by the user is completed among the delivery destinations presented by the presentation unit 537 to the delivery unit 538, the providing unit 538 determines a predetermined destination for the delivery destination specified by the user. Incentives. In addition, for example, when the delivery of the ordered product to the user at the delivery destination is completed, the giving unit 538 gives a predetermined incentive to the delivery destination.

  For example, when the delivery of the ordered product to the delivery destination selected by the selection unit 536 is completed, the delivery member transmits a delivery completion report to the delivery management device 500. Upon receiving the delivery completion report, the providing unit 538 gives an electronic money point to the delivery destination indicated by the delivery completion report. For example, the giving unit 538 adds (gives) a predetermined number of electronic money points to the current number of points indicated by “reward information” in the reward information storage unit 523.

[3. Processing procedure)
Next, the procedure of a reward providing process according to the fourth embodiment will be described with reference to FIG. FIG. 22 is a flowchart illustrating a procedure of a reward granting process according to the fourth embodiment. In the example of FIG. 22, it is assumed that the user information has already been obtained by the obtaining unit 535.

  First, the selection unit 536 determines whether or not the target store has been determined by the determination device 100 (step S501). For example, when the determined store information is received by the reception unit 232, the selection unit 536 determines that the target store has been determined by the determination device 100. When the target store has not been determined (Step S501; No), the selection unit 536 waits until the target store is determined. On the other hand, when the target store is determined (Step S501; Yes), the selection unit 536 determines which time zone and where the user tends to be based on the user information acquired by the acquisition unit 535. The correlation between time and position is calculated (step S502).

  Next, the selecting unit 536 selects the position as a delivery destination candidate in the combination of the time at which the correlation was obtained and the position (location) (step S503). Next, the presentation unit 537 presents delivery destination information indicating the delivery destination candidate selected by the selection unit 536 to the user (Step S504).

  In such a state, the presentation unit 537 determines whether or not the user has agreed to the reception at the delivery destination candidate (step S505). When the presentation unit 537 determines that the user does not agree with the delivery destination candidate (step S505; No), the instruction unit 234 orders the deliveryman to the delivery destination specified by the user. An instruction is given to deliver the product (step S506a). The delivery destination designated by the user is the delivery destination input in FIG. 1B. On the other hand, when the presentation unit 537 determines that the user has agreed to the reception at the delivery destination candidate (step S505; Yes), the instruction unit 234 delivers the ordered product to the delivery destination candidate to the delivery person. (Step S506b).

  Next, the assigning unit 538 determines whether the delivery of the ordered product to the delivery destination candidate is completed (Step S507). For example, when the delivery unit 538 receives a delivery completion report from a delivery member, it determines that delivery of the ordered product to the delivery destination candidate has been completed. When the delivery of the ordered product to the delivery destination candidate is not completed (Step S507; No), the providing unit 538 waits until the delivery is completed. On the other hand, when the delivery of the ordered product to the delivery destination candidate is completed (Step S507; Yes), the giving unit 538 gives an incentive to the delivery destination candidate (Step S508).

[4. Modification)
The delivery management device 500 according to the fourth embodiment may be implemented in various different modes other than the fourth embodiment. Therefore, hereinafter, another embodiment of the delivery management device 500 will be described.

[4-1. Notification to delivery destination)
In the fourth embodiment, the example in which the presentation unit 537 presents the delivery destination candidate selected by the selection unit 536 to the user has been described. However, the presentation unit 537 may also present information to a delivery destination candidate. For example, when the user agrees to the delivery destination candidate, the presentation unit 537 notifies the delivery destination candidate that the candidate has become a delivery destination candidate and that an incentive is given.

  As described above, a public facility such as a nursery school may be a delivery destination. Therefore, by performing such a notification in advance, the delivery management device 500 according to the fourth embodiment causes confusion in the delivery destination. Measures can be taken so as not to invite.

[4-2. Delivery destination selection)
In the fourth embodiment, an example has been described in which the selection unit 536 dynamically selects a delivery destination candidate based on user information. However, the selection unit 536 may preferentially select a delivery destination specified by the user instead of dynamically selecting a delivery destination candidate. In this case, the delivery destination specified by the user can be an example of the user information. Specifically, when the delivery destination for delivering the ordered product ordered by the user is specified by the user, the selection unit 536 preferentially selects the delivery destination specified by the user. In other words, the selection unit 536 selects a delivery destination candidate specified by the user among the delivery destination candidates as the target delivery destination. For example, the delivery destination designated by the user is the delivery destination input in FIG. 1B. In addition, the user can also register the delivery destination candidate in the delivery management device 500 in advance. In such a case, the user may specify, for example, one delivery destination from the registered delivery destination candidates. As described above, the delivery management device 500 according to the fourth embodiment can not only dynamically select a delivery destination but also select a delivery destination based on a user's designation. Can be determined.

[4-3. Incentive)
In the fourth embodiment, an example in which the giving unit 538 gives an electronic money point as an incentive has been described. However, the content of the incentive is not limited. For example, the providing unit 538 may provide an electronic coupon as an incentive. Further, the providing unit 538 may cause the delivery destination candidate to provide the article as an incentive.

(Other)
[1. Hardware configuration)
Further, the delivery management devices 200, 300, 400, and 500 according to each embodiment described above are realized by, for example, a computer 1000 having a configuration as shown in FIG. Hereinafter, the delivery management device 200 will be described as an example. FIG. 23 is a hardware configuration diagram illustrating an example of a computer 1000 that implements the functions of the delivery management device 200. The computer 1000 has a CPU 1100, a RAM 1200, a ROM 1300, an HDD 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F) 1700.

  The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400, and controls each unit. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 starts up, a program that depends on hardware of the computer 1000, and the like.

  The HDD 1400 stores a program executed by the CPU 1100, data used by the program, and the like. The communication interface 1500 receives data from another device via the communication network 50, sends the data to the CPU 1100, and transmits the data generated by the CPU 1100 to the other device via the communication network 50.

  The CPU 1100 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 1600. The CPU 1100 acquires data from an input device via the input / output interface 1600. Further, CPU 1100 outputs the generated data to an output device via input / output interface 1600.

  The media interface 1700 reads a program or data stored in the recording medium 1800 and provides the program or data to the CPU 1100 via the RAM 1200. The CPU 1100 loads the program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc), a PD (Phase Change Rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. And so on.

  For example, when the computer 1000 functions as the delivery management device 200 according to the first embodiment, the CPU 1100 of the computer 1000 implements the function of the control unit 230 by executing a program loaded on the RAM 1200. The HDD 1400 stores data in the storage unit 120. The CPU 1100 of the computer 1000 reads and executes these programs from the recording medium 1800. However, as another example, these programs may be obtained from another device via the communication network 50.

  Further, for example, when the computer 1000 functions as the delivery management device 300 according to the second embodiment, the CPU 1100 of the computer 1000 realizes the function of the control unit 330 by executing a program loaded on the RAM 1200. .

[2. Others)
Of the processes described in the above embodiment, all or some of the processes described as being performed automatically may be manually performed, or all or some of the processes described as being performed manually may be performed. Some of them can be performed automatically by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified.

  Each component of each device illustrated is a functional concept, and does not necessarily need to be physically configured as illustrated. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally or physically distributed / arbitrarily divided into arbitrary units according to various loads and usage conditions. Can be integrated and configured.

  Further, the embodiments described above can be appropriately combined within a range that does not contradict processing contents.

  As described above, the embodiments of the present application have been described in detail with reference to some drawings. However, these are exemplifications, and various modifications based on the knowledge of those skilled in the art, including the aspects described in the disclosure section of the invention, The invention can be implemented in other modified forms.

  Further, the “section (section, module, unit)” described above can be read as “means”, “circuit”, or the like. For example, the acquiring unit can be replaced with an acquiring unit or an acquiring circuit.

1 store determination system 10 user terminal 20 delivery terminal 30 store terminal 100 determination device 120 storage unit 121 store information storage unit 122 order information storage unit 123 determination information storage unit 130 control unit 131 display control unit 132 distribution unit 133 reception unit 134 acquisition Unit 135 determination unit 136 notification unit 137 instruction unit 138 calculation unit 200 delivery management device 220 storage unit 221 delivery member information storage unit 230 control unit 231 reception unit 232 reception unit 233 delivery control unit 234 instruction unit 300 delivery management device 320 storage unit 322 Service information storage unit 330 Control unit 335 Acquisition unit 336 Delivery member determination unit 337 Presentation unit 400 Delivery management device 420 Storage unit 422 Location information storage unit 430 Control unit 435 Acquisition unit 436 Location determination unit 500 Delivery management device 520 Storage unit 522 Behavior Distribution storage unit 523 reward information storage unit 530 control unit 535 acquiring unit 536 selecting unit 537 presenting unit 538 assigning unit

Claims (17)

A target store determined based on the order information about the ordered product ordered by the user, and a target store determined as a store that provides the ordered product among the actual stores in which the ordered product is handled. An acquisition unit that acquires store information indicating
When there are a plurality of target stores that provide the ordered products, a determination unit that determines a base store that is a base from which the ordered products provided from the respective target stores are collected among the plurality of target stores. A delivery management device comprising: The determining unit may determine that a plurality of target stores that provide at least one ordered product out of the plurality of ordered products exist as a result of one user ordering a plurality of ordered products. The delivery management device according to claim 1, wherein a base store serving as a base where the ordered products provided from each of the plurality of target stores are collected is determined. The determining unit is a base store serving as a base for collecting the ordered products provided from the respective target stores among the plurality of target stores based on information on the ordered products provided from the respective plurality of target stores. The delivery management device according to claim 1 or 2, wherein: 4. The delivery management device according to claim 3, wherein the determining unit determines the base store based on a size of the ordered product provided from each of the target stores as the information on the ordered product. 5. 5. The delivery management device according to claim 4, wherein the determination unit determines, as the base store, a target store that provides an ordered product having a larger size among the target stores. The said determination part determines the said base store based on the number of the said order goods provided from each of the said target stores as the information regarding the said order goods. The any one of Claims 3-5 characterized by the above-mentioned. The delivery management device according to 1. The delivery management device according to claim 6, wherein the determination unit determines a target store that provides a larger number of ordered products among the target stores as the base store. The said determination part determines the said base store based on the weight of the said order goods provided from each of the said target stores as the information regarding the said order goods. The any one of Claims 3-7 characterized by the above-mentioned. The delivery management device according to any one of the above. The delivery management device according to claim 8, wherein the determination unit determines a target store that provides an ordered product having a larger total weight among the target stores as the base store. The delivery management device according to any one of claims 1 to 9, wherein the determination unit determines the base store based on a location of each of the target stores. The delivery management device according to claim 10, wherein the determination unit determines a target store located closer to a delivery destination of the ordered product among the target stores as the base store. The delivery management device according to claim 1, wherein the determination unit determines the base store based on an index value indicating a degree of store size of each of the target stores. The delivery management device according to claim 12, wherein the determination unit determines a target store having the larger index value among the target stores as the base store. In order for the base store determined by the determination unit to collect the ordered product, a delivery route for delivering the ordered product to the base store from other stores other than the base store among the target stores is specified. The delivery management device according to claim 1, further comprising a specifying unit. The delivery management device according to claim 14, wherein the specifying unit specifies a delivery route that can further minimize a delivery cost for each of the other stores. A delivery management method executed by a delivery management device,
A target store determined based on the order information on the ordered product ordered by the user, and a target store determined as a store that provides the ordered product among the actual stores in which the ordered product is handled. An acquisition step of acquiring store information indicating
When there are a plurality of target stores that provide the ordered products, a determining step of determining a base store serving as a base for collecting the ordered products provided from the respective target stores among the plurality of target stores. A delivery management method comprising: A target store determined based on the order information on the ordered product ordered by the user, and a target store determined as a store that provides the ordered product among the actual stores in which the ordered product is handled. An acquisition procedure for acquiring store information indicating
When there are a plurality of target stores that provide the ordered product, a determination procedure of determining a base store that is a base from which the ordered products provided from each of the target stores is collected among the plurality of target stores. A delivery management program executed by a computer.

Images