JP6914215B2 - Toilet management system and management equipment - Google Patents

Description

The present invention relates to a toilet management system for managing a plurality of toilet bowl devices, and a management device that can be used for the toilet management system.

Toilets are indispensable equipment in both the houses where people live and the facilities used by people. Clean maintenance of toilets is an important key to making a house or facility a comfortable space because it is a facility that tends to generate dirt and odors. In particular, toilets installed in commercial facilities, entertainment facilities, complex facilities, passenger station facilities, etc. used by a large number of people need to be properly maintained and managed from the viewpoint of public health.

In recent years, many large commercial facilities and complex facilities have been opened, but the more people who use the facilities, the more toilets need to be installed. Since it takes a lot of labor to properly maintain and manage a large number of installed toilets on a daily basis, technology for appropriately and efficiently maintaining and managing multiple toilets is required.

The present invention has been made in view of such a problem, and an object of the present invention is to provide a technique for appropriately managing the cleaning of a plurality of toilet rooms.

In order to solve the above problems, the toilet management system of a certain aspect of the present invention includes a toilet device installed in a toilet room, a management device for managing the usage status of the toilet device, and a use related to the usage status of the toilet device. It includes a communication device that transmits status information to the management device. The management device is determined by an acquisition unit that acquires usage status information from the communication device, a determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit, and a determination unit. It is provided with a notification unit that notifies the main body in charge of cleaning the toilet room of the timing or contents.

Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of the toilet device installed in the toilet room, and the timing or content for cleaning the toilet room based on the usage status information acquired by the acquisition unit. It is provided with a decision unit for deciding and a notification unit for notifying the subject in charge of cleaning the toilet room of the timing or contents decided by the decision unit.

It should be noted that any combination of the above components and the conversion of the expression of the present invention between methods, devices, systems, recording media, computer programs and the like are also effective as aspects of the present invention.

According to the present invention, it is possible to provide a technique for appropriately managing the cleaning of a plurality of toilet rooms.

It is a figure which shows the structure of the toilet management system which concerns on embodiment. It is a figure which shows the structure of the management apparatus which concerns on embodiment. It is a figure which shows the example of the condition held in the abnormality detection condition holding part. It is a figure which shows the example of the condition held in the notification condition holding part. It is a figure which shows the structure of the toilet bowl device which concerns on embodiment.

FIG. 1 shows the configuration of the toilet management system according to the embodiment. The toilet management system 10 manages the toilet device 30 installed in the toilet room 21 of the facility 20, the management device 50 that manages the usage status of the toilet device 30, and the usage status information related to the usage status of the toilet device 30. The communication device 22 to transmit to 50, the terminal 40 of the main body that manages the facility 20 in which the toilet room 21 is installed, the terminal 42 of the main body that is in charge of cleaning the toilet room 21, and the inside of the toilet bowl device 30 or the toilet room 21. Alternatively, the terminal 44 of the main body that manufactured the equipment or equipment installed in the vicinity, the terminal 46 of the main body in charge of the maintenance of the equipment or equipment installed in or around the toilet bowl device 30 or the toilet room 21, and these devices. It is provided with the Internet 12, which is an example of a communication means for communicating between the two.

The facility 20 is provided with one or more toilet rooms 21. In the toilet room 21, the door 23 of the toilet room 21, the washstand 26, one or more private rooms 24, the door 25 of each private room 24, the urinal device 30 installed in each private room 24, and the urinal device A controller 31 for the user of 30 to input an operation instruction to the toilet device 30, a urinal 32 installed in the men's toilet room 21, and the inside of the toilet room 21 when an abnormality occurs in the toilet room 21. Alternatively, an abnormality notification means 27 for notifying the occurrence of an abnormality is provided in the surroundings. The management device 50 manages the usage status of one or more toilet devices 30 installed in one or more toilet rooms 21 of one or more facilities 20. The toilet bowl device 30 may be a Japanese style toilet bowl device or a Western style toilet bowl device. Hereinafter, the urinal 32 is also collectively referred to as the "toilet device 30".

FIG. 2 shows the configuration of the management device 50 according to the embodiment. The management device 50 includes a communication device 51, a display device 52, an input device 53, a storage device 70, and a control device 60. The management device 50 may be a server device, a device such as a personal computer, or a mobile terminal such as a mobile phone terminal, a smartphone, or a tablet terminal.

The communication device 51 controls communication with other devices. The communication device 51 may perform communication by any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via the Internet 12, receives usage status information of the toilet device 30, and transmits an instruction to the toilet device 30. Further, communication is performed with the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, and the maintenance main terminal 46 via the Internet 12.

The display device 52 displays the screen generated by the control device 60. The display device 52 may be a liquid crystal display device, an organic EL display device, or the like. The input device 53 transmits an instruction input by the user of the management device 50 to the control device 60. The input device 53 may be a mouse, a keyboard, a touch pad, or the like. The display device 52 and the input device 53 may be mounted as a touch panel.

The storage device 70 stores programs, data, and the like used by the control device 60. The storage device 70 may be a semiconductor memory, a hard disk, or the like. The storage device 70 includes a toilet information database 71, a notification destination information database 72, a usage status information holding unit 73, a notification history holding unit 74, an abnormality detection condition holding unit 75, a notification condition holding unit 76, and a remote control condition holding unit 77. And the cleaning execution condition holding unit 78 is stored.

The toilet information database 71 stores information such as the facility 20, the toilet room 21, and the toilet bowl device 30 managed by the management device 50. In the toilet information database 71, for example, the number, position, floor of the toilet room 21 installed in the facility 20, the number and position of the private room 24 installed in the toilet room 21, the number of toilet bowl devices 30, the model, the serial number, and the like. Information such as the date of manufacture, the plan view of the toilet room 21, the connection relationship of the water and sewage pipes connected to the toilet bowl device 30, the type, number, and position of the equipment or equipment installed inside or outside the toilet room 21. It is stored.

The notification destination information database 72 stores information on the notification destination to be notified when an abnormality occurs in the toilet bowl device 30 or the like. The notification destination information database 72 contains the IP addresses of the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, and the maintenance main terminal 46, and the e-mail address, telephone number, fax number, and mobile phone number of the person in charge of each main body. , Priority of notification means, time zone when notification is possible, and other information are stored.

The usage status information holding unit 73 stores the usage status information received from the communication device 22 provided in the toilet room 21 of the facility 20. The usage status information holding unit 73 stores the usage status information received from each communication device 22 in association with the reception date and time. The usage status information accumulated in the usage status information holding unit 73 detects an abnormality that has occurred in the toilet bowl device 30 or the toilet room 21, and determines instructions for the equipment and facilities of the toilet bowl device 30 or the toilet room 21. , Determine the timing and contents of cleaning the toilet bowl device 30 and the toilet room 21, present the availability of the toilet room 21 to the user, and maintain the toilet room 21 and the toilet bowl device 30 based on the past usage status. It is used to consider the increase or decrease.

The notification history holding unit 74 holds a history of notifying information from the management device 50 to the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, the maintenance main terminal 46, the communication device 22, and the like. The notification history holding unit 74 stores the notification date / time, the notification destination, the notification content, the presence / absence of a response from the notification destination, the response date / time, the response content, and the like.

The control device 60 includes a usage status information acquisition unit 61, an abnormality detection unit 62, a notification unit 63, an instruction determination unit 64, an instruction transmission unit 65, a response unit 66, a cleaning instruction determination unit 67, and a cleaning instruction notification unit 68. These configurations are realized by the CPU, memory, and other LSIs of any computer in terms of hardware, and are realized by programs loaded in memory in terms of software. It depicts a functional block realized by. Therefore, it will be understood by those skilled in the art that these functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

The usage status information acquisition unit 61 acquires the usage status information of the toilet device 30 installed in the toilet room 21 of the facility 20 from the communication device 22 and stores it in the usage status information holding unit 73. The usage status information acquisition unit 61 includes information indicating the usage status of the toilet bowl device 30, information indicating the operation status of the controller 31, and a door detected by an open / close sensor installed on the door 23 of the toilet room 21 or the door 25 of the private room 24. Information indicating the opening / closing status of the toilet, information indicating the water level inside the toilet bowl detected by a water level sensor installed inside or outside the toilet bowl of the toilet device 30 or the urinal 32, inside or outside the hand wash bowl of the washbasin 26. Information indicating the water level inside the hand-washing bowl detected by the water level sensor installed in the toilet bowl device 30, urinal 32, or information indicating the water leakage status detected by the water leakage sensor installed on the floor around the toilet bowl device 30, the urinal 32, or the wash basin 26. Information indicating the usage status or status of equipment or devices such as lighting and ventilation fans installed inside or outside the toilet room 21, human sensor, temperature sensor, odor sensor, etc. installed inside or outside the toilet room 21 Information detected by the sensor of the toilet bowl device 30, information detected by sensors such as a seating sensor, a temperature sensor, and a water level sensor provided in the toilet bowl device 30, and an image captured by an imaging device installed inside or outside the toilet room 21. , The voice acquired by the microphone installed inside or outside the toilet room 21 is acquired as the usage status information of the toilet bowl device 30.

[Toilet abnormality detection / notification]
As a feature of the management device 50 of the present embodiment, first, a technique of detecting an abnormality occurring in the toilet bowl device 30, the toilet room 21, and the like and notifying information on the detected abnormality will be described. When the usage status information acquired by the usage status information acquisition unit 61 matches a predetermined condition stored in the abnormality detection condition holding unit 75, the abnormality detection unit 62 is inside the toilet bowl device 30 or the toilet room 21 or. Detects abnormalities in equipment or equipment installed in the vicinity.

FIG. 3 shows an example of the conditions held in the abnormality detection condition holding unit 75. The abnormality detection condition holding unit 75 stores the type and content of usage status information indicating the condition for determining that an abnormality has occurred. The abnormality detection unit 62 includes the usage status information holding unit 73 and the abnormality detection condition holding unit every time the usage status information is acquired by the usage status information acquisition unit 61, or periodically at a predetermined timing, for example, at a predetermined interval. With reference to 75, it is determined whether or not the usage status information that matches the conditions held in the abnormality detection condition holding unit 75 has been acquired, and if it has been acquired, the subject corresponding to the detected abnormality has an abnormality. Instruct the notification unit 63 to notify the occurrence.

The notification unit 63 determines a notification destination according to the content of the abnormality detected by the abnormality detection unit 62 with reference to the notification condition holding unit 76, and notifies the determined notification destination of information regarding the detected abnormality. The notification unit 63 notifies, in addition to the error code indicating the type of abnormality that has occurred, the information necessary for the notification destination to consider the necessary measures. For example, the notification unit 63 may notify information indicating the state of the toilet bowl device 30 and the toilet room 21, an image of the toilet bowl device 30 and the toilet room 21, and the like. The notification unit 63 may directly notify the terminal of the subject to be notified of the detected abnormality information, or may make a call to a representative telephone or a direct telephone of a company or office, or send an e-mail address. You may send an e-mail or notify the person in charge's mobile phone number or e-mail address. The notification unit 63 records information such as the notification date and time, the notification destination, and the notification content in the notification history holding unit 74. When the notification unit 63 receives the response from the notification destination, the notification unit 63 displays it on the display device 52. The notification unit 63 records information such as the presence / absence of a response, the date and time of the response, and the content of the response in the notification history holding unit 74.

FIG. 4 shows an example of the conditions held by the notification condition holding unit 76. In the notification condition holding unit 76, an error code indicating the type of the occurrence of the abnormality, the subject to be notified of the occurrence of the abnormality, and the priority of the notification are stored in association with each other. When the abnormality detection unit 62 detects the occurrence of an abnormality, the notification unit 63 refers to the notification condition holding unit 76 to acquire a notification destination to notify the occurrence of the abnormality, and obtains a toilet information database 71 and a notification destination. The information of the notification destination is acquired by referring to the information database 72. The notification unit 63 notifies the notification destination of the first priority according to the priority of the notification, and notifies the notification destination of the second priority when there is no response from the notification destination of the first priority or the call is not received even if the call is made. You may try to notify the first notification destination a plurality of times, or both may be performed in parallel. The notification unit 63 may notify a plurality of notification destinations in parallel at the same time.

Hereinafter, the details of the abnormality to be detected and a specific example of the notification destination will be described.

The abnormality detection unit 62 may determine that an abnormality has occurred when the usage status information indicating the usage state of the toilet bowl device 30 matches the conditions held by the abnormality detection condition holding unit 75. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when it acquires information indicating that the amount of water inside the toilet bowl of the toilet bowl device 30 exceeds a predetermined value. If sewage overflows from the toilet bowl due to clogging of the drain pipe, it may have a great effect not only on the inside of the toilet room 21 but also on the surrounding area. It is very important to have a system in place to notify the appropriate entity so that it can be taken, in order to operate the facility.

The amount of water inside the toilet bowl of the toilet bowl device 30 may be detected by a water level sensor installed on the inner surface or the outer surface of the toilet bowl of the toilet bowl device 30. When the water level sensor is installed on the outer surface of the toilet bowl, a non-contact type water level sensor such as a capacitance type may be installed. Further, a non-contact type water level sensor such as a capacitance type may be installed on the outer surface of the trap provided between the drainage port and the drainage pipe at the lower part of the toilet bowl. After using the toilet bowl device 30, after the toilet bowl is washed with washing water and the sewage is drained, the accumulated water remains in the toilet bowl below the upper end of the trap, but the trap even after a predetermined time has passed from the drainage. If the water level sensor installed on the outer surface of the toilet detects that water remains at the upper end of the trap, it means that the sewage in the toilet bowl is not drained from the drain pipe due to clogging of the drain pipe. Therefore, it may be determined that an abnormality has occurred.

If the sewage actually overflows from the toilet bowl, it is necessary to clean the toilet room 21 and take measures to temporarily restrict the access of users to the toilet room 21 and its surroundings. 63 notifies the main body in charge of cleaning the toilet room 21 in which the toilet device 30 in which the abnormality has occurred and the main body in charge of the toilet room 21 of the occurrence of the abnormality. In addition, if it is presumed from other information that the cause of the abnormality is due to a malfunction of the equipment such as the toilet bowl device 30, the main body that manufactured the toilet bowl device 30 in which the abnormality has occurred is also abnormal. You may notify the occurrence, request the provision of information on the equipment or equipment in which the defect has occurred, or order parts. In addition, if it is presumed from other information that the cause of the abnormality is a malfunction of equipment or equipment such as drainage pipes and pumps, the person in charge of maintenance of those equipment or equipment should be in charge of maintenance. May also notify the occurrence of an abnormality and request repair or replacement of equipment or equipment.

When the toilet device 30 installed in the toilet room 21 installed on the upper floor of a building having a plurality of floors detects an abnormality in which sewage overflows from the toilet bowl, the notification unit 63 causes the toilet room 21 to move. In addition to the entity that manages the installed floor, the entity that manages the floors below the floor where the toilet room 21 is installed, and the entity that manages the stores around the floor where the toilet room 21 is installed. May also notify information about the anomaly. If the sewage actually overflows, the sewage may diffuse to the floor of the toilet room 21, flooding the ceiling downstairs, or leaking from the ceiling downstairs. By notifying the abnormality, necessary measures can be taken promptly and the impact can be minimized.

The notification unit 63 may notify the occurrence of an abnormality to the abnormality notification means 27 installed inside or around the toilet room 21. As a result, the user who is trying to enter the toilet room 21 to use the toilet room 21 and the user of the facility 20 in the vicinity of the toilet room 21 are notified that an abnormality has occurred in the toilet room 21. However, it is possible to urge them to avoid entering the toilet room 21 or to move away from the vicinity of the toilet room 21. In addition, it is possible to have a person in charge of a store or the like existing around the toilet room 21 take appropriate measures such as ventilation and reporting. In addition, it is possible to promptly notify the person in charge of management who patrols the toilet room 21 that an abnormality has occurred in the toilet room 21.

According to such a technique, the time required from the occurrence of an abnormality to the taking of appropriate measures can be significantly shortened, so that the influence of the abnormality can be minimized. Further, since the toilet room 21 can be appropriately maintained and managed, the convenience of the user of the facility 20 can be improved, and the comfort and operation status of the facility 20 can be improved.

In the abnormality detection unit 62, the usage status information indicating the operation status of the controller 31 for the user of the toilet bowl device 30 to input an operation instruction to the toilet bowl device 30 matches the condition held in the abnormality detection condition holding unit 75. In some cases, it may be determined that an abnormality has occurred. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when it acquires information indicating that the same button of the controller 31 has been continuously operated a plurality of times. If a button for executing a function that is not normally expected to be executed multiple times in a row is operated multiple times in a row, there is a problem with the button or the configuration for executing the function, and the button is used. Since it is presumed that the function desired by the person is not executed, it may be determined that an abnormality has occurred in the controller 31 or the toilet bowl device 30 operated by the controller 31. The abnormality detection condition holding unit 75 holds as conditions the types of buttons that can be operated, the number of operations of the buttons that determine that an abnormality has occurred, and the operation intervals of the buttons that determine that they have been continuously operated. You may. For buttons that are expected to be operated multiple times in a row, such as a button for changing the volume of an onomatopoeia device for toilets, the number of operations of the button that determines that an abnormality has occurred is greater than that of the other buttons. May be more.

If the seating sensor of the toilet device 30 does not detect seating and the information indicating that the button for executing the local cleaning function is pressed is acquired, the seating sensor or the button is out of order. Therefore, it may be determined that an abnormality has occurred.

When the information indicating that the button for stopping the local cleaning function is not pressed for a predetermined time or more is acquired after the local cleaning function of the toilet bowl device 30 is executed, it is presumed that the local cleaning function or the button is out of order. Therefore, it may be determined that an abnormality has occurred.

When communication is periodically performed between the controller 31 and the toilet bowl device 30, and information indicating that communication between the controller 31 and the toilet bowl device 30 cannot be performed for a predetermined time or longer is acquired, the controller 31 is used. Or, the communication function of the toilet bowl device 30 is out of order, the controller 31 is dropped or taken out and is not within the communicable range with the toilet bowl device 30, or the remaining battery level of the controller 31 is insufficient. Therefore, it may be determined that an abnormality has occurred.

The notification unit 63 notifies the occurrence of the abnormality to the main body that manages the toilet room 21 in which the controller 31 or the toilet bowl device 30 in which the abnormality has occurred and the main body in charge of maintenance of the controller 31 or the toilet bowl device 30. In addition, when it is estimated from other information that the controller 31 or the toilet bowl device 30 in which the abnormality has occurred needs to be repaired or replaced, the abnormality also occurs in the main body that manufactured the controller 31 or the toilet bowl device 30. You may notify and order the required parts.

In this way, from the operation status of the controller 31, it is possible to promptly detect and notify an abnormality that is difficult to detect even if the person in charge of management patrols the toilet room 21, and to take necessary measures. Therefore, the convenience of the user of the toilet room 21 can be improved, and the comfort and operation status of the facility 20 can be improved.

When the function to change the temperature of the toilet seat or the temperature of hot water for local cleaning is stopped by the administrator, and when information indicating that the button for changing the temperature has been operated more than a predetermined number of times is acquired. May notify the entity managing the toilet room 21 that it is presumed that many users want to change the temperature.

In this way, since the request of the user of the toilet bowl device 30 can be estimated from the operation status of the controller 31 and notified to the management entity, the environment of the toilet room 21 is improved and the convenience of the user is improved. be able to.

The abnormality detection unit 62 has generated an abnormality when the usage status information indicating the state of the equipment or equipment installed inside or around the toilet room 21 matches the conditions held in the abnormality detection condition holding unit 75. May be determined. For example, when the abnormality detection unit 62 acquires information indicating that the time from the closing of the door 23 of the toilet room 21 or the door 25 of the private room 24 to the opening of the door 25 is less than a predetermined value, an abnormality occurs. It may be determined that it has occurred. The abnormality detection unit 62 calculates statistical values such as the average stay time from the history of the stay time of the private room 24 or the toilet room 21 for each private room 24, each toilet room 21, or each facility 20, and determines that an abnormality has occurred. You may calculate a predetermined value for this.

If a predetermined time elapses while the user stays in the toilet room 21 or the private room 24, there is a concern that the user may be in poor physical condition. Is notified and the toilet room 21 is rushed. Further, when it is estimated from another information that the door 23 or the door 25 is defective or the door 23 or the open / close sensor of the door 25 is defective, the main body in charge of the maintenance of the toilet room 21 in which the defect occurs. Notify the occurrence of an abnormality. Further, when it is estimated from other information that the door 23, the door 25, or the open / close sensor in which the abnormality has occurred needs to be repaired or replaced, the main body that manufactured the door 23, the door 25, or the open / close sensor. You may also notify the occurrence of an abnormality and order the necessary parts.

As a result, even if an abnormality occurs in the user of the toilet room 21, it can be quickly detected and appropriate measures can be taken, so that the user can use the toilet room 21 and the facility 20 with peace of mind. It is possible to improve the comfort and operating conditions of the facility 20. Further, not only the toilet bowl device 30, but also the abnormality of the equipment or equipment installed inside or around the toilet room 21 can be quickly detected, so that the toilet room 21 can be appropriately maintained and managed.

The abnormality detection unit 62 is installed inside or around the toilet bowl device 30 or the toilet room 21 when any combination of two or more of the information held in the usage status information holding unit 73 meets a predetermined condition. It may be determined that an abnormality has occurred in the equipment or equipment. The notification unit 63 notifies the entity in charge of managing the toilet room 21 of the occurrence of an abnormality, and is in charge of maintenance of the equipment or equipment when it is presumed that the equipment or equipment needs to be repaired or replaced. You may ask the entity to repair or replace it, and order the necessary parts from the entity that manufactured the equipment or equipment.

Acquire information indicating that the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed for a predetermined time or longer, and the toilet device 30 installed in the toilet room 21 or the private room 24 has not been used for a predetermined time or longer. If the information is obtained that the door 23 of the toilet room 21 or the door 25 of the private room 24 does not open even after a lapse of a predetermined time or more after the toilet device 30 has been used, the user is abnormal. Since there is a concern that an abnormality has occurred, it may be determined that an abnormality has occurred.

If the toilet device 30 is not used after the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed and the door 23 or the door 25 is opened by the lapse of a predetermined time, a problem occurs in the toilet device 30. It is presumed that the toilet device 30, the private room 24, or the toilet room 21 is dirty and the toilet device 30 cannot be used. Therefore, it may be determined that an abnormality has occurred.

When the door 25 of the private room 24 is open and information indicating that the toilet bowl device 30 has been used is acquired, it is presumed that the open / close sensor of the door 25 or the toilet bowl device 30 has a problem. Therefore, it may be determined that an abnormality has occurred.

When the toilet device 30 has not been used for a predetermined time or longer, it may be determined that an abnormality has occurred in the toilet device 30 or the toilet room 21 in which the toilet device 30 is installed. This predetermined time may be calculated from the past frequency of use of the toilet bowl device 30 or the toilet room 21.

In the toilet bowl device 30 provided with a hot water tank for local cleaning, if the temperature of the hot water in the hot water tank does not change by a predetermined value or more even though the local cleaning function is executed, the valve of the hot water tank or Since it is presumed that the local cleaning nozzle or the like is out of order, it may be determined that an abnormality has occurred.

Anomaly detection conditions such as those in the above example may be automatically acquired by machine learning. For example, from a large number of facilities 20, the toilet room 21, and the toilet bowl device 30, the content of the abnormality when the abnormality actually occurs and the usage status information at that time are collected, and the actual data thereof is used as supervised learning. By executing the learning, the relationship between the usage status information and the content of the abnormality may be learned. This machine learning may be executed by a server device, or may be executed by a large number of computers using a technique such as cloud computing. The learned conditions may be delivered to the management device 50 at any time and stored in the abnormality detection condition holding unit 75. The management device 50 may include a learning unit that executes machine learning. In this case, the learning unit determines whether or not an abnormality has actually occurred from the notification destination notified of the abnormality detected by the abnormality detection unit 62, and if an abnormality has occurred, the content of the abnormality and the toilet room 21. Acquires information such as the status of the device and the toilet device 30, the measures taken, the result of the measures, etc., and executes supervised learning using the information and the usage status information when it is determined that an abnormality has occurred as teacher data. By doing so, the abnormality detection condition may be further learned, and the abnormality detection condition holding unit 75 may be updated.

As described above, according to the technique of the present embodiment, even if an abnormality occurs in the toilet room 21 or the toilet bowl device 30, it is possible to promptly detect it and notify an appropriate notification destination to take necessary measures. Since it can be done, the influence of the abnormality can be minimized. Further, since the occurrence of an abnormality is detected based on the information that can be collected from the toilet room 21 and the toilet device 30, the cost of newly installing a sensor or the like for detecting the abnormality can be suppressed.

[Cooperative control of multiple toilet devices]
Subsequently, as a feature of the management device 50 of the present embodiment, a plurality of toilet bowl devices 30 installed in the toilet room 21 are collectively managed, and the plurality of toilet bowl devices 30 are instructed to execute a predetermined operation or function. Describe the technology. The instruction determination unit 64 determines the timing of instructing the toilet device 30 to execute a predetermined operation or function based on the usage status information of the plurality of toilet devices 30. The instruction transmitting unit 65 transmits an instruction to execute a predetermined operation or function to the toilet bowl device 30 at a timing determined by the instruction determining unit 64.

FIG. 5 shows the configuration of the toilet bowl device according to the embodiment. The toilet bowl device 30 includes a communication device 33 and a control device 34. The communication device 33 controls communication with other devices. The communication device 51 may perform communication by any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via wireless communication, transmits usage status information of the toilet device 30 to the management device 50, and transmits an instruction to the toilet device 30 from the management device 50.

The control device 34 includes an instruction receiving unit 35, a sensor information acquisition unit 36, and a control unit 37. These functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

The instruction receiving unit 35 receives an instruction for executing a predetermined operation or function from the management device 50. The sensor information acquisition unit 36 acquires the detected information from various sensors such as a seating sensor, a temperature sensor, and a water level sensor provided in the toilet bowl device 30. The control unit 37 controls functions such as drainage and local cleaning of the toilet bowl device 30 based on the information detected by various sensors acquired by the sensor information acquisition unit 36, and the instruction received by the instruction receiving unit 35. Performs a predetermined operation or function based on.

The instruction determination unit 64 of the management device 50 determines the timing for instructing the toilet device 30 to execute a predetermined operation or function with reference to the past usage status of the toilet device 30 held in the usage status information holding unit 73. do. For example, the toilet device 30 may be instructed to turn on the heating function of the toilet seat before a predetermined time when the facility 20 opens. Further, the toilet device 30 may be instructed to turn off the heating function of the toilet seat before or after a predetermined time when the facility 20 closes. The toilet device 30 may be instructed to change the temperature of the toilet seat according to the date and time, the season, the weather, the outside air temperature, the temperature inside the building, and the like.

When the instruction determination unit 64 causes a plurality of toilet devices 30 to execute a predetermined operation or function that consumes a predetermined value or more, the instruction determination unit 64 prevents the predetermined number or more of the toilet devices 30 from executing the operation or function at the same time. , Determine the timing of instructing the toilet bowl device 30 to execute a predetermined operation or function. For example, since the function of turning on the heater of the toilet seat requires a relatively large amount of electric power, a time lag is provided to instruct a plurality of toilet bowl devices 30 so as not to exceed the electric power supply capacity of the facility 20 or the contracted amperage. You may.

When the instruction determination unit 64 causes a plurality of toilet devices to perform a predetermined operation or function involving water supply or drainage, a predetermined number or more of the toilet devices 30 connected to the same water supply pipe or drain pipe simultaneously perform the operation. Alternatively, the timing for instructing the toilet device 30 to execute a predetermined operation or function is determined so as not to execute the function. For example, since the function of cleaning the toilet bowl involves draining a relatively large amount of washing water, a plurality of toilet bowl devices 30 are provided with a time lag so as not to exceed the capacity of the drain pipes installed in the toilet room 21 and the facility 20. May be instructed to.

In the instruction determination unit 64, the frequency, time, or amount of drainage of the toilet device 30 connected to the upstream side of the drain pipe is connected to the downstream side among the plurality of toilet devices 30 connected to the same drain pipe. The timing of instructing the toilet device 30 to perform a predetermined operation or function accompanied by drainage is determined so that the number of the toilet device 30 is larger than that of the toilet device 30. When the function of periodically cleaning the toilet bowl device 30 is executed in order to prevent urinary stones from adhering to the toilet bowl device 30 and clogging of the drain pipe, the drain pipe on the downstream side is connected to the toilet bowl device 30 on the upstream side. Even if the frequency of cleaning the toilet bowl device 30 on the downstream side is low, sufficient drainage will flow to the drainage pipe on the downstream side, but only the drainage from the toilet bowl device 30 on the upstream side will flow to the drainage pipe on the upstream side. Not flowing. Therefore, by increasing the cleaning frequency, time, or amount of drainage of the toilet bowl device 30 connected to the drainage pipe on the upstream side as compared with the toilet bowl device 30 connected to the drainage pipe on the downstream side, wasted washing water is used. Both the upstream drainage pipe and the downstream drainage pipe can be properly cleaned while suppressing consumption.

According to such a technique, when the management device 50 collectively remotely controls a plurality of toilet bowl devices 30, problems that may occur when the plurality of toilet bowl devices 30 simultaneously execute the same function are reduced and smooth. Moreover, it is possible to appropriately coordinate and remotely control a plurality of toilet bowl devices 30.

In executing a predetermined operation or function, the control unit 37 of the toilet device 30 inquires the management device 50 whether or not another toilet device 30 executing the operation or function exists in the vicinity. The response unit 66 of the management device 50 acquires information on the operation or function being executed from the plurality of toilet devices 30 and stores it in the usage status information holding unit 73, and is executing a predetermined operation or function from the toilet device 30. When inquired whether or not another toilet bowl device 30 exists in the vicinity, it is confirmed whether or not there is another toilet bowl device 30 performing a predetermined operation or function in the vicinity of the toilet bowl device 30. And answer. The control unit 37 of the toilet bowl device 30 determines whether or not to execute the operation or function or the timing according to the response from the management device 50. For example, when executing a predetermined operation or function accompanied by drainage, the control unit 37 inquires of the management device 50 whether or not another toilet device 30 performing the operation or function exists in the vicinity, and manages the 50. If the device responds that it exists, the execution of its operation or function will be stopped or postponed.

According to such a technique, even when the individual toilet bowl devices 30 operate independently, it is possible to reduce problems that may occur due to interference with the surrounding toilet bowl devices 30 and to operate in appropriate coordination. can.

[Toilet cleaning management]
As a further feature of the management device 50 of the present embodiment, a technique for managing the timing or contents of cleaning the toilet room will be described. The cleaning instruction determination unit 67 determines the timing or content of cleaning the toilet room 21 based on the usage status information of the toilet bowl device 30. The cleaning instruction notification unit 68 notifies the main body in charge of cleaning the toilet room 21 of the timing or content determined by the cleaning instruction determination unit 67.

The cleaning instruction determination unit 67 refers to the usage status information holding unit 73, and cleans the toilet room 21 in which the installed toilet device 30 is frequently used, and the installed toilet device 30 is infrequently used. The timing of cleaning the toilet room 21 is determined so as to be higher than the frequency of cleaning the room 21. The frequency of use of the toilet device 30 includes information detected by a motion sensor stored in the usage status information holding unit 73, the open / closed status of the door 23 of the toilet room 21 and the door 25 of the private room 24, and the controller 31 or drainage. It may be calculated from the usage status of the lever. When the person in charge of cleaning cleans the toilet room 21 at the timing instructed by the management device 50, the cleaning main terminal 42 transmits information indicating the cleaning status to the management device 50. The usage status information acquisition unit 61 stores the information indicating the cleaning status received from the cleaning main terminal 42 in the usage status information holding unit 73. The cleaning instruction determination unit 67 acquires the frequency of cleaning the toilet room 21 with reference to the usage status information holding unit 73.

In the cleaning instruction determination unit 67, the number or range of cleaning items of the frequently used toilet room 21 of the installed toilet device 30 is larger than that of the less frequently used toilet room 21 of the installed toilet device 30. , You may decide what to clean the toilet room 21.

According to such a technique, by enhancing the frequency and contents of cleaning the frequently used toilet room 21, the cleaning of the infrequently used toilet room 21 can be maintained while keeping the toilet room 21 which is easily soiled clean. It is possible to reduce the man-hours and burden of the cleaning staff by reducing the frequency of cleaning. Further, since the frequency and content of cleaning the toilet room 21 can be changed automatically and dynamically, the burden on the entity managing the toilet room 21 can be reduced.

Although the present invention has been described above based on the embodiments, the embodiments merely show the principles and applications of the present invention. Further, in the embodiment, many modifications and arrangements can be changed without departing from the idea of the present invention defined in the claims.

In the embodiment, an example of managing the toilet device installed in the toilet room of the facility has been described, but the technology of the present embodiment is used in a general residential toilet, a public facility installed in a park, a street, or the like. It can also be applied when managing toilets and the like.

Generalization of the invention embodied by the above embodiments and modifications leads to the following technical ideas.

The toilet management system of a certain aspect of the present invention transmits the toilet device installed in the toilet room, the management device for managing the usage status of the toilet device, and the usage status information related to the usage status of the toilet device to the management device. It is equipped with a communication device. The management device is determined by an acquisition unit that acquires usage status information from the communication device, a determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit, and a determination unit. It is provided with a notification unit that notifies the main body in charge of cleaning the toilet room of the timing or contents. According to this aspect, since cleaning can be performed at an appropriate timing according to the usage status of the toilet room, the toilet room can be appropriately maintained and managed, and the burden of cleaning can be reduced.

The decision-making department cleans the toilet room so that the frequently used toilet room is cleaned more frequently than the installed toilet device is used less frequently than the less frequently used toilet room. The timing may be determined. The decision-making department should make sure that the number or range of cleaning items or ranges for cleaning the installed toilet bowls that are frequently used is greater than the number or range of cleaning items or ranges for cleaning the installed toilet bowls that are used infrequently. , You may decide what to clean the toilet room. According to this aspect, it is possible to reduce the man-hours and burden of the cleaning staff by suppressing the frequency of cleaning the infrequently used toilet room while maintaining the cleanliness of the toilet room where dirt is likely to occur.

Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of the toilet device installed in the toilet room, and the timing or content for cleaning the toilet room based on the usage status information acquired by the acquisition unit. It is provided with a decision unit for deciding and a notification unit for notifying the subject in charge of cleaning the toilet room of the timing or contents decided by the decision unit. According to this aspect, since cleaning can be performed at an appropriate timing according to the usage status of the toilet room, the toilet room can be appropriately maintained and managed, and the burden of cleaning can be reduced.

10 Toilet management system, 20 facilities, 21 toilet rooms, 22 communication devices, 23 doors, 24 private rooms, 25 doors, 26 wash basins, 27 abnormality notification means, 30 toilet devices, 31 controllers, 32 toilets, 33 communication devices, 34 Control device, 35 instruction receiving unit, 36 sensor information acquisition unit, 37 control unit, 40 management main terminal, 42 cleaning main terminal, 44 manufacturing main terminal, 46 maintenance main terminal, 50 management device, 51 communication device, 52 display device, 53 Input device, 60 Control device, 61 Usage status information acquisition unit, 62 Abnormality detection unit, 63 Notification unit, 64 Instruction determination unit, 65 Instruction transmission unit, 66 Answer unit, 67 Cleaning instruction determination unit, 68 Cleaning instruction notification unit, 70 Storage device, 71 Toilet information database, 72 Notification destination information database, 73 Usage status information holding unit, 74 Notification history holding unit, 75 Abnormality detection condition holding unit, 76 Notification condition holding unit, 77 Remote control condition holding unit, 78 Cleaning Implementation condition holding unit.

Claims (4)

Toilet bowl device installed in the toilet room and
A management device that manages the usage status of the toilet bowl device and
A communication device that transmits usage status information related to the usage status of the toilet bowl device to the management device, and
With
The management device is
An acquisition unit that acquires the usage status information from the communication device, and
A determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit.
A notification unit that notifies the subject in charge of cleaning the toilet room of the timing or content determined by the determination unit.
Equipped with a,
In the determination unit, the number or range of cleaning items of the toilet room where the installed toilet device is frequently used is larger than the number or range of cleaning of the toilet room where the installed toilet device is used infrequently. In addition, the toilet management system is characterized by deciding what to clean the toilet room. The determination unit cleans the toilet room so that the frequency of cleaning the toilet room where the installed toilet device is frequently used is higher than the frequency of cleaning the toilet room where the installed toilet device is used infrequently. The toilet management system according to claim 1, wherein the timing of cleaning is determined. The acquisition department that acquires usage information related to the usage status of the toilet device installed in the toilet room,
A determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit.
A notification unit that notifies the subject in charge of cleaning the toilet room of the timing or content determined by the determination unit.
Equipped with a,
In the determination unit, the number or range of cleaning items of the toilet room where the installed toilet device is frequently used is larger than the number or range of cleaning of the toilet room where the installed toilet device is used infrequently. In addition, a management device characterized in determining what to clean the toilet room. Computer,
Acquisition department that acquires usage information related to the usage status of toilet equipment installed in the toilet room,
A determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit.
A notification unit that notifies the subject in charge of cleaning the toilet room of the timing or content determined by the determination unit.
To function as,
In the determination unit, the number or range of cleaning items of the toilet room where the installed toilet device is frequently used is larger than the number or range of cleaning of the toilet room where the installed toilet device is used infrequently. To decide what to clean the toilet room
A program characterized by that.

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