JP6990599B2 - Toilet management system and management equipment - Google Patents

Description

The present invention relates to a toilet management system for managing the usage status of a toilet device installed in a toilet room, and a management device that can be used for the toilet management system.

Toilets are indispensable equipment in both the houses where people live and the facilities used by people. Clean maintenance of toilets is an important key to making a house or facility a comfortable space because it is a facility that tends to generate dirt and odors. In particular, toilets installed in commercial facilities, recreational facilities, complex facilities, passenger station facilities, etc. used by a large number of people need to be properly maintained and managed from the viewpoint of public health.

When an abnormality occurs in the toilet, depending on the content of the abnormality, the toilet may not be usable, sewage or odor may diffuse to the surroundings, and the comfort of the space where people live or use may decrease. be. In particular, toilets installed in facilities that can be used by unspecified or large numbers of people are much more frequently used and tend to be treated messily than toilets in houses that are used by a specific small number of people. The frequency of abnormalities also increases. And if an abnormality occurs in the toilet of a facility used by a large number of people, the effect of the abnormality can be great.

The present invention has been made in view of such a problem, and an object of the present invention is to provide a technique for appropriately managing the usage status of a toilet bowl device installed in a toilet room.

In order to solve the above problems, the toilet management system according to an aspect of the present invention includes a toilet device installed in a toilet room, a management device for managing the usage status of the toilet device, and a use related to the usage status of the toilet device. It is equipped with a communication device that transmits status information to the management device. The management device is a device installed inside or around the toilet bowl device or the toilet room when the acquisition unit that acquires the usage status information from the communication device and the usage status information acquired by the acquisition unit meet the predetermined conditions. Alternatively, it is provided with an abnormality detection unit that detects an abnormality in the device, and a notification unit that notifies information about the detected abnormality to a notification destination according to the content of the abnormality detected by the abnormality detection unit.

Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of the toilet bowl device installed in the toilet room, and when the usage status information acquired by the acquisition unit meets predetermined conditions, the toilet bowl device or Notification to notify the information about the detected abnormality to the abnormality detection unit that detects the abnormality of the equipment or equipment installed inside or around the toilet room and the notification destination according to the content of the abnormality detected by the abnormality detection unit. It has a department.

It should be noted that any combination of the above components and the conversion of the expression of the present invention between methods, devices, systems, recording media, computer programs and the like are also effective as aspects of the present invention.

According to the present invention, it is possible to provide a technique for appropriately managing the usage status of the toilet bowl device installed in the toilet room.

It is a figure which shows the structure of the toilet management system which concerns on embodiment. It is a figure which shows the structure of the management apparatus which concerns on embodiment. It is a figure which shows the example of the condition held in the abnormality detection condition holding part. It is a figure which shows the example of the condition held in the notification condition holding part. It is a figure which shows the structure of the toilet bowl device which concerns on embodiment.

FIG. 1 shows a configuration of a toilet management system according to an embodiment. The toilet management system 10 is a toilet device 30 installed in the toilet room 21 of the facility 20, a management device 50 that manages the usage status of the toilet device 30, and a management device that manages usage status information related to the usage status of the toilet device 30. The communication device 22 to transmit to 50, the terminal 40 of the main body that manages the facility 20 in which the toilet room 21 is installed, the terminal 42 of the main body in charge of cleaning the toilet room 21, and the inside of the toilet bowl device 30 or the toilet room 21. Alternatively, the terminal 44 of the main body that manufactured the equipment or equipment installed in the vicinity, the terminal 46 of the main body in charge of maintenance of the equipment or equipment installed in or around the toilet bowl device 30 or the toilet room 21, and these devices. It is provided with the Internet 12, which is an example of a communication means for communicating between the two.

The facility 20 is provided with one or more toilet rooms 21. The toilet room 21 includes a door 23 of the toilet room 21, a washbasin 26, one or more private rooms 24, a door 25 of each private room 24, a toilet device 30 installed in each private room 24, and a toilet device. The controller 31 for the user of 30 to input operation instructions to the toilet device 30, the urinal 32 installed in the men's toilet room 21, and the inside of the toilet room 21 when an abnormality occurs in the toilet room 21. Alternatively, an abnormality notification means 27 for notifying the occurrence of an abnormality is provided in the surroundings. The management device 50 manages the usage status of one or more toilet bowl devices 30 installed in one or more toilet rooms 21 of one or more facilities 20. The toilet bowl device 30 may be a Japanese style toilet bowl device or a Western style toilet bowl device. Hereinafter, the urinal 32 is also collectively referred to as the “toilet device 30”.

FIG. 2 shows the configuration of the management device 50 according to the embodiment. The management device 50 includes a communication device 51, a display device 52, an input device 53, a storage device 70, and a control device 60. The management device 50 may be a server device, a device such as a personal computer, or a mobile terminal such as a mobile phone terminal, a smartphone, or a tablet terminal.

The communication device 51 controls communication with other devices. The communication device 51 may perform communication by any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via the Internet 12, receives usage status information of the toilet device 30, and transmits an instruction to the toilet device 30. Further, communication is performed with the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, and the maintenance main terminal 46 via the Internet 12.

The display device 52 displays a screen generated by the control device 60. The display device 52 may be a liquid crystal display device, an organic EL display device, or the like. The input device 53 transmits an instruction input by the user of the management device 50 to the control device 60. The input device 53 may be a mouse, a keyboard, a touch pad, or the like. The display device 52 and the input device 53 may be mounted as a touch panel.

The storage device 70 stores programs, data, and the like used by the control device 60. The storage device 70 may be a semiconductor memory, a hard disk, or the like. The storage device 70 includes a toilet information database 71, a notification destination information database 72, a usage status information holding unit 73, a notification history holding unit 74, an abnormality detection condition holding unit 75, a notification condition holding unit 76, and a remote control condition holding unit 77. And the cleaning execution condition holding unit 78 is stored.

The toilet information database 71 stores information such as the facility 20, the toilet room 21, and the toilet bowl device 30 managed by the management device 50. In the toilet information database 71, for example, the number, position, floor of the toilet room 21 installed in the facility 20, the number, position, number of toilet devices 30, model, serial number, and the number of private rooms 24 installed in the toilet room 21. Information such as the date of manufacture, the plan view of the toilet room 21, the connection relationship of the water and sewage pipes connected to the toilet bowl device 30, the type, number, and position of the equipment or equipment installed inside or outside the toilet room 21. It is stored.

The notification destination information database 72 stores information on the notification destination to be notified when an abnormality occurs in the toilet bowl device 30 or the like. The notification destination information database 72 contains the IP addresses of the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, and the maintenance main terminal 46, and the e-mail address, telephone number, FAX number, and mobile phone number of the person in charge of each main body. , Priority of notification means, time zone when notification is possible, and other information are stored.

The usage status information holding unit 73 stores the usage status information received from the communication device 22 provided in the toilet room 21 of the facility 20. The usage status information holding unit 73 stores the usage status information received from each communication device 22 in association with the reception date and time. The usage status information stored in the usage status information holding unit 73 detects an abnormality that has occurred in the toilet bowl device 30 or the toilet room 21, and determines instructions for the equipment and facilities of the toilet bowl device 30 or the toilet room 21. , Determine the timing and contents of cleaning the toilet bowl device 30 and the toilet room 21, present the availability of the toilet room 21 to the user, and maintain the toilet room 21 and the toilet bowl device 30 based on the past usage status. It is used to consider increasing or decreasing.

The notification history holding unit 74 holds a history of notifying information from the management device 50 to the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, the maintenance main terminal 46, the communication device 22, and the like. The notification history holding unit 74 stores the notification date / time, the notification destination, the notification content, the presence / absence of a response from the notification destination, the response date / time, the response content, and the like.

The control device 60 includes a usage status information acquisition unit 61, an abnormality detection unit 62, a notification unit 63, an instruction determination unit 64, an instruction transmission unit 65, a response unit 66, a cleaning instruction determination unit 67, and a cleaning instruction notification unit 68. These configurations are realized by the CPU, memory, and other LSIs of any computer in terms of hardware, and are realized by programs loaded in memory in terms of software. It depicts a functional block realized by. Therefore, it is understood by those skilled in the art that these functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

The usage status information acquisition unit 61 acquires the usage status information of the toilet bowl device 30 installed in the toilet room 21 of the facility 20 from the communication device 22 and stores it in the usage status information holding unit 73. The usage status information acquisition unit 61 includes information indicating the usage status of the toilet device 30, information indicating the operation status of the controller 31, and a door detected by an open / close sensor installed in the door 23 of the toilet room 21 or the door 25 of the private room 24. Information indicating the opening / closing status of, information indicating the water level inside the toilet bowl detected by the water level sensor installed inside or outside the toilet bowl of the toilet device 30 or the urinal 32, inside or outside the hand wash bowl of the washbasin 26. Information indicating the water level inside the hand wash basin detected by the water level sensor installed in the toilet device 30, information indicating the water leakage status detected by the water leakage sensor installed on the floor around the toilet device 30, the urinal 32, or the wash basin 26. Information indicating the usage status or status of equipment or devices such as lights and ventilation fans installed inside or outside the toilet room 21, human sensor, temperature sensor, odor sensor, etc. installed inside or outside the toilet room 21. Information detected by the sensor of, information detected by sensors such as a seating sensor, a temperature sensor, and a water level sensor provided in the toilet device 30, and an image captured by an image pickup device installed inside or outside the toilet room 21. , The voice acquired by the microphone installed inside or outside the toilet room 21 is acquired as the usage status information of the toilet device 30.

[Toilet abnormality detection / notification]
As a feature of the management device 50 of the present embodiment, first, a technique of detecting an abnormality occurring in the toilet bowl device 30, the toilet room 21, and the like and notifying information on the detected abnormality will be described. When the usage status information acquired by the usage status information acquisition unit 61 meets the predetermined conditions stored in the abnormality detection condition holding unit 75, the abnormality detection unit 62 is inside the toilet bowl device 30 or the toilet room 21 or. Detects abnormalities in equipment or equipment installed in the vicinity.

FIG. 3 shows an example of the conditions held in the abnormality detection condition holding unit 75. The abnormality detection condition holding unit 75 stores the types and contents of usage status information indicating the conditions for determining that an abnormality has occurred. The abnormality detection unit 62 includes the usage status information holding unit 73 and the abnormality detection condition holding unit every time the usage status information is acquired by the usage status information acquisition unit 61, or periodically at a predetermined timing, for example, at a predetermined interval. With reference to 75, it is determined whether or not the usage status information that matches the conditions held in the abnormality detection condition holding unit 75 has been acquired, and if it has been acquired, the subject corresponding to the detected abnormality has an abnormality. Instruct the notification unit 63 to notify the occurrence.

The notification unit 63 determines a notification destination according to the content of the abnormality detected by the abnormality detection unit 62 with reference to the notification condition holding unit 76, and notifies the determined notification destination of information regarding the detected abnormality. The notification unit 63 notifies, in addition to the error code indicating the type of the abnormality that has occurred, the information necessary for the notification destination to consider the necessary measures. For example, the notification unit 63 may notify information indicating the state of the toilet bowl device 30 and the toilet room 21, an image captured by the toilet bowl device 30 and the toilet room 21 and the like. The notification unit 63 may directly notify the terminal of the subject to be notified of the detected abnormality information, or may send the information to a representative telephone such as a company or an office or a direct telephone, or to an e-mail address. You may send an email or notify the person in charge's mobile phone number or email address. The notification unit 63 records information such as the notification date / time, the notification destination, and the notification content in the notification history holding unit 74. When the notification unit 63 receives the response from the notification destination, the notification unit 63 displays it on the display device 52. The notification unit 63 records information such as the presence / absence of a response, the date and time of the response, and the content of the response in the notification history holding unit 74.

FIG. 4 shows an example of the condition held by the notification condition holding unit 76. In the notification condition holding unit 76, an error code indicating the type of the occurrence of the abnormality, the subject to be notified of the occurrence of the abnormality, and the priority of the notification are stored in association with each other. When the abnormality detection unit 62 detects the occurrence of an abnormality, the notification unit 63 refers to the notification condition holding unit 76 to acquire a notification destination to notify the occurrence of the abnormality, and obtains a toilet information database 71 and a notification destination. The information of the notification destination is acquired by referring to the information database 72. The notification unit 63 notifies the notification destination of the first priority according to the priority of the notification, and if there is no response from the notification destination of the first priority or the call is not received even if the call is made, the notification unit 63 notifies the notification destination of the second priority. You may try to notify the first notification destination a plurality of times, or both may be performed in parallel. The notification unit 63 may notify a plurality of notification destinations in parallel at the same time.

Hereinafter, the content of the abnormality to be detected and a specific example of the notification destination will be described.

The abnormality detection unit 62 may determine that an abnormality has occurred when the usage status information indicating the usage status of the toilet bowl device 30 matches the conditions held by the abnormality detection condition holding unit 75. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when it acquires information indicating that the amount of water inside the toilet bowl of the toilet bowl device 30 exceeds a predetermined value. If sewage overflows from the toilet bowl due to clogging of the drain pipe, it may have a great impact not only on the inside of the toilet room 21 but also on the surrounding area. It is very important to have a system in place to notify the appropriate entity so that they can take action, in order to operate the facility.

The amount of water inside the toilet bowl of the toilet bowl device 30 may be detected by a water level sensor installed on the inner surface or the outer surface of the toilet bowl of the toilet bowl device 30. When the water level sensor is installed on the outer surface of the toilet bowl, a non-contact type water level sensor such as a capacitance type may be installed. Further, a non-contact water level sensor such as a capacitance type may be installed on the outer surface of the trap provided between the drain port and the drain pipe at the lower part of the toilet bowl. After using the toilet device 30, after the toilet bowl is washed with washing water and the sewage is drained, the accumulated water remains in the toilet bowl below the upper end of the trap, but the trap is also after a predetermined time has passed from the drainage. If the water level sensor installed on the outer surface of the toilet detects that water remains at the upper end of the trap, the sewage in the toilet bowl is not drained from the drain pipe due to clogging of the drain pipe. Therefore, it may be determined that an abnormality has occurred.

If the sewage actually overflows from the toilet bowl, it is necessary to clean the toilet room 21 and temporarily restrict the access of users to the toilet room 21 and its surroundings. 63 notifies the main body in charge of cleaning the toilet room 21 in which the toilet device 30 in which the abnormality has occurred and the main body in charge of the toilet room 21 of the occurrence of the abnormality. Further, if it is presumed from other information that the cause of the abnormality is due to a malfunction of the equipment such as the toilet bowl device 30, the abnormality is also found in the main body that manufactured the toilet bowl device 30 in which the abnormality occurred. You may notify the occurrence, request information on the equipment or equipment in which the defect has occurred, or order parts. In addition, if it is presumed from other information that the cause of the abnormality is a malfunction of equipment or equipment such as drainage pipes and pumps, the person in charge of maintenance of those equipment or equipment should be in charge of maintenance. May also notify the occurrence of an abnormality and request repair or replacement of equipment or equipment.

When the toilet device 30 installed in the toilet room 21 installed on the upper floor of a building having a plurality of floors detects an abnormality in which sewage overflows from the toilet bowl, the notification unit 63 causes the toilet room 21 to move. In addition to the entity that manages the installed floor, the entity that manages the floors below the floor where the toilet room 21 is installed, and the entity that manages the stores around the floor where the toilet room 21 is installed. Also, you may notify the information about the abnormality. When sewage actually overflows, the sewage diffuses to the floor of the toilet room 21, and there is a risk that it may infiltrate the ceiling downstairs or leak from the ceiling downstairs. By notifying the abnormality, necessary measures can be taken promptly and the influence can be minimized.

The notification unit 63 may notify the abnormality notification means 27 installed inside or around the toilet room 21 of the occurrence of an abnormality. As a result, the user who is trying to enter the toilet room 21 in order to use the toilet room 21 and the user of the facility 20 in the vicinity of the toilet room 21 are notified that an abnormality has occurred in the toilet room 21. However, it is possible to avoid entering the toilet room 21 or to urge them to move away from the vicinity of the toilet room 21. In addition, it is possible to have a person in charge of a store or the like existing around the toilet room 21 take appropriate measures such as ventilation and reporting. In addition, it is possible to promptly notify the person in charge of management who patrols the toilet room 21 that an abnormality has occurred in the toilet room 21.

According to such a technique, the time required from the occurrence of an abnormality to the taking appropriate measures can be significantly shortened, so that the influence of the abnormality can be minimized. Further, since the toilet room 21 can be appropriately maintained and managed, the convenience of the user of the facility 20 can be improved, and the comfort and operation status of the facility 20 can be improved.

In the abnormality detection unit 62, the usage status information indicating the operation status of the controller 31 for the user of the toilet bowl device 30 to input an operation instruction to the toilet bowl device 30 matches the condition held in the abnormality detection condition holding unit 75. In some cases, it may be determined that an abnormality has occurred. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when it acquires information indicating that the same button of the controller 31 has been continuously operated a plurality of times. If a button for executing a function that is not normally expected to be executed multiple times in a row is operated multiple times in a row, there is a problem with the button or the configuration for executing the function, and the button is used. Since it is presumed that the function desired by the person is not executed, it may be determined that an abnormality has occurred in the controller 31 or the toilet bowl device 30 operated by the controller 31. The abnormality detection condition holding unit 75 holds the types of buttons that can be operated, the number of operations of the buttons that determine that an abnormality has occurred, and the operation intervals of the buttons that determine that they have been continuously operated, in association with each other as conditions. You may. For buttons that are expected to be operated multiple times in a row, such as a button for changing the volume of an onomatopoeic device for toilets, the number of operations of the button that determines that an abnormality has occurred is greater than that of the other buttons. May be more.

If the seating sensor of the toilet device 30 does not detect seating and the information indicating that the button for executing the local cleaning function is pressed is acquired, the seating sensor or the button is out of order. Therefore, it may be determined that an abnormality has occurred.

When the information indicating that the button for stopping the local cleaning function is not pressed for a predetermined time or more is acquired after the local cleaning function of the toilet bowl device 30 is executed, it is presumed that the local cleaning function or the button is out of order. Therefore, it may be determined that an abnormality has occurred.

When communication is periodically performed between the controller 31 and the toilet bowl device 30, and information indicating that communication between the controller 31 and the toilet bowl device 30 cannot be performed for a predetermined time or longer is acquired, the controller 31 is used. Or, the communication function of the toilet bowl device 30 is out of order, the controller 31 is dropped or taken out and is not within the communicable range with the toilet bowl device 30, or the battery level of the controller 31 is insufficient. Therefore, it may be determined that an abnormality has occurred.

The notification unit 63 notifies the main body that manages the toilet room 21 in which the controller 31 or the toilet bowl device 30 in which the abnormality has occurred and the main body in charge of maintenance of the controller 31 or the toilet bowl device 30 of the occurrence of the abnormality. In addition, when it is estimated from other information that the controller 31 or the toilet bowl device 30 in which the abnormality has occurred needs to be repaired or replaced, the abnormality has also occurred in the main body that manufactured the controller 31 or the toilet bowl device 30. You may notify and order the required parts.

In this way, from the operation status of the controller 31, it is possible to promptly detect and notify an abnormality that is difficult to detect even if the person in charge of management patrols the toilet room 21, and to take necessary measures. Therefore, the convenience of the user of the toilet room 21 can be improved, and the comfort and operation status of the facility 20 can be improved.

When the function to change the temperature of the toilet seat or the temperature of hot water for local cleaning is stopped by the administrator, and when information indicating that the button for changing the temperature has been operated more than a predetermined number of times is acquired. May notify the entity managing the toilet room 21 that it is presumed that many users want to change the temperature.

In this way, since the request of the user of the toilet bowl device 30 can be estimated from the operation status of the controller 31 and notified to the management entity, the environment of the toilet room 21 is improved and the convenience of the user is improved. be able to.

The abnormality detection unit 62 has generated an abnormality when the usage status information indicating the state of the equipment or equipment installed inside or around the toilet room 21 matches the conditions held in the abnormality detection condition holding unit 75. May be determined. For example, when the abnormality detection unit 62 acquires information indicating that the time from the closing of the door 23 of the toilet room 21 or the door 25 of the private room 24 to the opening of the door 25 is less than a predetermined value, the abnormality is found. It may be determined that it has occurred. The abnormality detection unit 62 calculates statistical values such as the average stay time from the history of the stay time of the private room 24 or the toilet room 21 for each private room 24, each toilet room 21, or each facility 20, and determines that an abnormality has occurred. You may calculate a predetermined value for this.

If a predetermined time elapses while the user stays in the toilet room 21 or the private room 24, there is a concern that the user may be in poor physical condition. Notify the occurrence of the above and rush to the toilet room 21. Further, if it is estimated from another information that the door 23 or the door 25 is defective or the door 23 or the open / close sensor of the door 25 is defective, the main body in charge of maintenance of the toilet room 21 in which the defect occurs. Notify the occurrence of an abnormality. Further, when it is estimated from other information that the door 23, the door 25, or the open / close sensor that has an abnormality needs to be repaired or replaced, the door 23, the door 25, or the main body that manufactured the open / close sensor is manufactured. You may also notify the occurrence of an abnormality and order the necessary parts.

As a result, even if an abnormality occurs in the user of the toilet room 21, it can be quickly detected and appropriate measures can be taken, so that the user can use the toilet room 21 and the facility 20 with peace of mind. It is possible to improve the comfort and operating conditions of the facility 20. Further, since it is possible to quickly detect not only the toilet device 30 but also an abnormality of equipment or equipment installed inside or around the toilet room 21, the toilet room 21 can be appropriately maintained and managed.

The abnormality detection unit 62 is installed inside or around the toilet bowl device 30 or the toilet room 21 when any combination of two or more of the information held in the usage status information holding unit 73 meets a predetermined condition. It may be determined that an abnormality has occurred in the equipment or equipment. The notification unit 63 notifies the entity in charge of managing the toilet room 21 of the occurrence of an abnormality, and is in charge of maintenance of the equipment or equipment when it is presumed that the equipment or equipment needs to be repaired or replaced. You may ask the main body to repair or replace it, and order the necessary parts from the main body that manufactured the equipment or equipment.

Obtained information indicating that the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed for a predetermined time or longer, and the toilet device 30 installed in the toilet room 21 or the private room 24 has not been used for a predetermined time or longer. If the information is obtained that the door 23 of the toilet room 21 or the door 25 of the private room 24 does not open even after a predetermined time has passed after the toilet device 30 has been used, the user is abnormal. Since there is a concern that an abnormality has occurred, it may be determined that an abnormality has occurred.

If the toilet device 30 is not used after the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed and the door 23 or the door 25 is opened by the lapse of a predetermined time, a problem occurs in the toilet device 30. It is presumed that the toilet device 30, the private room 24, or the toilet room 21 is dirty and the toilet device 30 cannot be used. Therefore, it may be determined that an abnormality has occurred.

When the door 25 of the private room 24 is open and information indicating that the toilet bowl device 30 has been used is acquired, it is presumed that the open / close sensor of the door 25 or the toilet bowl device 30 has a problem. Therefore, it may be determined that an abnormality has occurred.

When the toilet device 30 has not been used for a predetermined time or longer, it may be determined that an abnormality has occurred in the toilet device 30 or the toilet room 21 in which the toilet device 30 is installed. This predetermined time may be calculated from the past frequency of use of the toilet bowl device 30 or the toilet room 21.

In the toilet bowl device 30 provided with a hot water tank for local cleaning, if the temperature of the hot water in the hot water tank does not change by a predetermined value or more even though the local cleaning function is executed, the valve of the hot water tank or Since it is presumed that the local cleaning nozzle or the like is out of order, it may be determined that an abnormality has occurred.

Anomaly detection conditions such as those in the above example may be automatically acquired by machine learning. For example, from a large number of facilities 20, the toilet room 21, and the toilet bowl device 30, the content of the abnormality when the abnormality actually occurs and the usage status information at that time are collected, and the actual data thereof is used as supervised learning. By executing the learning, the relationship between the usage status information and the content of the abnormality may be learned. This machine learning may be performed by a server device or by a large number of computers using techniques such as cloud computing. The learned conditions may be delivered to the management device 50 at any time and stored in the abnormality detection condition holding unit 75. The management device 50 may include a learning unit that executes machine learning. In this case, the learning unit determines whether or not an abnormality has actually occurred from the notification destination notified of the abnormality detected by the abnormality detection unit 62, and if an abnormality has occurred, the content of the abnormality and the toilet room 21. Acquires information such as the state of the toilet device 30 and the measures taken, the results of the measures, etc., and executes supervised learning using the information and the usage status information when it is determined that an abnormality has occurred as teacher data. By doing so, the abnormality detection condition may be further learned and the abnormality detection condition holding unit 75 may be updated.

As described above, according to the technique of the present embodiment, even if an abnormality occurs in the toilet room 21 or the toilet bowl device 30, it is possible to promptly detect it and notify an appropriate notification destination to take necessary measures. Since it can be done, the influence of the abnormality can be minimized. Further, since the occurrence of an abnormality is detected based on the information that can be collected from the toilet room 21 and the toilet bowl device 30, it is possible to reduce the cost of newly installing a sensor or the like for detecting the abnormality.

[Cooperative control of multiple toilet devices]
Subsequently, as a feature of the management device 50 of the present embodiment, a plurality of toilet bowl devices 30 installed in the toilet room 21 are collectively managed, and the plurality of toilet bowl devices 30 are instructed to execute a predetermined operation or function. Explain the technology. The instruction determination unit 64 determines the timing of instructing the toilet device 30 to execute a predetermined operation or function based on the usage status information of the plurality of toilet devices 30. The instruction transmission unit 65 transmits an instruction to execute a predetermined operation or function to the toilet bowl device 30 at the timing determined by the instruction determination unit 64.

FIG. 5 shows the configuration of the toilet bowl device according to the embodiment. The toilet bowl device 30 includes a communication device 33 and a control device 34. The communication device 33 controls communication with other devices. The communication device 51 may perform communication by any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via wireless communication, transmits usage status information of the toilet device 30 to the management device 50, and transmits an instruction to the toilet device 30 from the management device 50.

The control device 34 includes an instruction receiving unit 35, a sensor information acquisition unit 36, and a control unit 37. These functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

The instruction receiving unit 35 receives an instruction to execute a predetermined operation or function from the management device 50. The sensor information acquisition unit 36 acquires detected information from various sensors such as a seating sensor, a temperature sensor, and a water level sensor provided in the toilet bowl device 30. The control unit 37 controls functions such as drainage and local cleaning of the toilet bowl device 30 based on the information detected by various sensors acquired by the sensor information acquisition unit 36, and the instruction received by the instruction receiving unit 35. Performs a predetermined operation or function based on.

The instruction determination unit 64 of the management device 50 determines the timing of instructing the toilet device 30 to execute a predetermined operation or function with reference to the past usage status of the toilet device 30 held by the usage information holding unit 73. do. For example, the toilet device 30 may be instructed to turn on the heating function of the toilet seat before a predetermined time when the facility 20 opens. Further, the toilet device 30 may be instructed to turn off the heating function of the toilet seat before or after a predetermined time when the facility 20 closes. The toilet device 30 may be instructed to change the temperature of the toilet seat according to the date and time, the season, the weather, the outside air temperature, the room temperature, and the like.

When the instruction determination unit 64 causes a plurality of toilet bowl devices 30 to perform a predetermined operation or function that consumes a predetermined value or more, the instruction determination unit 64 prevents the predetermined number or more of the toilet bowl devices 30 from executing the operation or function at the same time. , Determine the timing to instruct the toilet bowl device 30 to perform a predetermined operation or function. For example, the function of turning on the heater of the toilet seat requires a relatively large amount of electric power, so instruct a plurality of toilet bowl devices 30 with a time lag so as not to exceed the power supply capacity of the facility 20 or the contracted amperage. You may.

When the instruction determination unit 64 causes a plurality of toilet devices to perform a predetermined operation or function involving water supply or drainage, a predetermined number or more of the toilet devices 30 connected to the same water supply pipe or drain pipe simultaneously perform the operation. Alternatively, the timing for instructing the toilet device 30 to execute a predetermined operation or function is determined so as not to execute the function. For example, since the function of cleaning the toilet bowl involves draining a relatively large amount of washing water, a plurality of toilet bowl devices 30 are provided with a time lag so as not to exceed the capacity of the drain pipes installed in the toilet room 21 and the facility 20. May be instructed to.

In the instruction determination unit 64, the frequency, time, or amount of drainage of the toilet device 30 connected to the upstream side of the drain pipe is connected to the downstream side among the plurality of toilet devices 30 connected to the same drain pipe. The timing of instructing the toilet device 30 to perform a predetermined operation or function accompanied by drainage is determined so that the number of the toilet device 30 is larger than that of the toilet device 30. When the function of periodically cleaning the toilet bowl device 30 is executed in order to prevent the adhesion of urine stones to the toilet bowl device 30 and the clogging of the drain pipe, the drain pipe on the downstream side is connected to the toilet device 30 on the upstream side. Even if the cleaning frequency of the toilet bowl device 30 on the downstream side is low, sufficient drainage will flow to the drainage pipe on the downstream side, but only the drainage from the toilet bowl device 30 on the upstream side will flow to the drainage pipe on the upstream side. Not flowing. Therefore, by increasing the cleaning frequency, time, or amount of drainage of the toilet bowl device 30 connected to the drainage pipe on the upstream side as compared with the toilet bowl device 30 connected to the drainage pipe on the downstream side, wasted washing water is used. Both the upstream drainage pipe and the downstream drainage pipe can be properly cleaned while suppressing consumption.

According to such a technique, when the management device 50 collectively remotely controls a plurality of toilet bowl devices 30, the problems that may occur when the plurality of toilet bowl devices 30 simultaneously execute the same function are reduced and smoothly. Moreover, it is possible to appropriately coordinate and remotely control a plurality of toilet bowl devices 30.

In executing a predetermined operation or function, the control unit 37 of the toilet device 30 inquires the management device 50 whether or not another toilet device 30 executing the operation or function exists in the vicinity. The response unit 66 of the management device 50 acquires information on the operation or function being executed from the plurality of toilet devices 30 and stores it in the usage status information holding unit 73, and is executing a predetermined operation or function from the toilet device 30. When inquired about whether or not another toilet device 30 exists in the vicinity, it is confirmed whether or not another toilet device 30 performing a predetermined operation or function exists in the vicinity of the toilet device 30. And answer. The control unit 37 of the toilet bowl device 30 determines whether or not to execute the operation or function or the timing according to the response from the management device 50. For example, when executing a predetermined operation or function accompanied by drainage, the control unit 37 inquires of the management device 50 whether or not another toilet device 30 performing the operation or function exists in the vicinity, and manages the 50. If the device responds that it exists, the execution of its operation or function will be stopped or postponed.

According to such a technique, even when each toilet device 30 operates independently, it is possible to reduce problems that may occur due to interference with surrounding toilet devices 30 and to operate appropriately in cooperation with each other. can.

[Toilet cleaning management]
As a further feature of the management device 50 of the present embodiment, a technique for managing the timing or contents of cleaning the toilet room will be described. The cleaning instruction determination unit 67 determines the timing or content of cleaning the toilet room 21 based on the usage status information of the toilet bowl device 30. The cleaning instruction notification unit 68 notifies the main body in charge of cleaning the toilet room 21 of the timing or content determined by the cleaning instruction determination unit 67.

The cleaning instruction determination unit 67 refers to the usage status information holding unit 73, and cleans the toilet room 21 in which the installed toilet device 30 is frequently used, and the installed toilet device 30 is infrequently used. The timing of cleaning the toilet room 21 is determined so as to be higher than the frequency of cleaning the room 21. The frequency of use of the toilet device 30 includes information detected by a motion sensor stored in the usage status information holding unit 73, the open / closed status of the door 23 of the toilet room 21 and the door 25 of the private room 24, and the controller 31 or drainage. It may be calculated from the usage status of the lever. When the person in charge of cleaning cleans the toilet room 21 at the timing instructed by the management device 50, the cleaning main terminal 42 transmits information indicating the cleaning status to the management device 50. The usage status information acquisition unit 61 stores information indicating the cleaning status received from the cleaning main terminal 42 in the usage status information holding unit 73. The cleaning instruction determination unit 67 acquires the frequency of cleaning the toilet room 21 with reference to the usage status information holding unit 73.

In the cleaning instruction determination unit 67, the number or range of cleaning items of the frequently used toilet room 21 of the installed toilet device 30 is larger than that of the less frequently used toilet room 21 of the installed toilet device 30. , You may decide what to clean the toilet room 21.

According to such a technique, by enhancing the frequency and contents of cleaning the frequently used toilet room 21, the cleaning of the infrequently used toilet room 21 is maintained while keeping the toilet room 21 which is easily soiled clean. It is possible to reduce the man-hours and burden of the cleaning staff by reducing the frequency of cleaning. Further, since the frequency and contents of cleaning the toilet room 21 can be automatically and dynamically changed, the burden on the person who manages the toilet room 21 can be reduced.

Although the present invention has been described above based on the embodiments, the embodiments merely show the principles and applications of the present invention. Further, in the embodiment, many modifications and arrangements can be changed without departing from the idea of the present invention defined in the claims.

In the embodiment, an example of managing a toilet device installed in a toilet room of a facility has been described, but the technology of the present embodiment is a general residential toilet, a public installed in a park, a street, or the like. It can also be applied when managing toilets and the like.

The following technical ideas can be derived by generalizing the invention embodied by the above embodiments and modifications.

The toilet management system of a certain aspect of the present invention transmits the toilet device installed in the toilet room, the management device for managing the usage status of the toilet device, and the usage status information related to the usage status of the toilet device to the management device. It is equipped with a communication device. The management device is a device installed inside or around the toilet bowl device or the toilet room when the acquisition unit that acquires the usage status information from the communication device and the usage status information acquired by the acquisition unit meet the predetermined conditions. Alternatively, it is provided with an abnormality detection unit that detects an abnormality in the device, and a notification unit that notifies information about the detected abnormality to a notification destination according to the content of the abnormality detected by the abnormality detection unit. According to this aspect, the abnormality generated in the toilet room can be quickly detected and notified to the notification destination according to the content of the abnormality, so that the toilet room can be appropriately maintained and managed.

The notification unit is the main body that manages the facility where the toilet room is installed, the main body that is in charge of cleaning the toilet room, the main body that manufactures the equipment or equipment installed inside or around the toilet device or the toilet room, and the toilet device or Information regarding the detected abnormality may be notified to either the person in charge of maintenance of the equipment or equipment installed in or around the toilet room. According to this aspect, each entity can take appropriate measures according to the content of the abnormality, and can quickly recover to the normal state.

An abnormality notification means installed inside or around the toilet room may be further provided. When the abnormality is detected by the abnormality detecting unit, the notification unit may notify the abnormality notification means of the occurrence of the abnormality. According to this aspect, it is possible to promptly notify a person inside or around the toilet room of the occurrence of an abnormality.

The notification unit is the floor on which the toilet room is installed when an abnormality is detected in which sewage overflows from the toilet room in the toilet room installed on the upper floor of a building with multiple floors. In addition to the entity that manages the toilet room, the entity that manages the floor below the floor where the toilet room is installed may also be notified of information regarding the abnormality. According to this aspect, even in the downstairs of the toilet room where the abnormality overflowing with sewage occurs, appropriate measures can be taken promptly, so that the expansion of the influence due to the occurrence of the abnormality can be minimized.

Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of the toilet bowl device installed in the toilet room, and when the usage status information acquired by the acquisition unit meets predetermined conditions, the toilet bowl device or Notification to notify the information about the detected abnormality to the abnormality detection unit that detects the abnormality of the equipment or equipment installed inside or around the toilet room and the notification destination according to the content of the abnormality detected by the abnormality detection unit. It has a department. According to this aspect, the abnormality generated in the toilet room can be quickly detected and notified to the notification destination according to the content of the abnormality, so that the toilet room can be appropriately maintained and managed.

10 Toilet management system, 20 facilities, 21 toilet room, 22 communication device, 23 doors, 24 private rooms, 25 doors, 26 wash basin, 27 abnormality notification means, 30 toilet device, 31 controller, 32 toilet, 33 communication device, 34 Control device, 35 instruction receiving unit, 36 sensor information acquisition unit, 37 control unit, 40 management main terminal, 42 cleaning main terminal, 44 manufacturing main terminal, 46 maintenance main terminal, 50 management device, 51 communication device, 52 display device, 53 Input device, 60 Control device, 61 Usage information acquisition unit, 62 Abnormality detection unit, 63 Notification unit, 64 Instruction determination unit, 65 Instruction transmission unit, 66 Answer unit, 67 Cleaning instruction determination unit, 68 Cleaning instruction notification unit, 70 Storage device, 71 Toilet information database, 72 Notification destination information database, 73 Usage information holding unit, 74 Notification history holding unit, 75 Abnormality detection condition holding unit, 76 Notification condition holding unit, 77 Remote control condition holding unit, 78 Cleaning Implementation condition holding unit.

Claims (6)

Toilet bowl equipment installed in the toilet room and
A management device that manages the usage status of the toilet bowl device, and
A communication device that transmits usage status information related to the usage status of the toilet bowl device to the management device, and
Equipped with
The management device is
An acquisition unit that acquires the usage status information from the communication device, and
An abnormality detection unit that detects an abnormality in the equipment or equipment installed inside or around the toilet bowl device or the toilet room when the usage status information acquired by the acquisition unit meets a predetermined condition.
A notification condition holding unit that holds the type of anomaly that has occurred, the subject that should be notified of the occurrence of the anomaly, and the priority of the notification in association with each other.
With reference to the notification condition holding unit, a notification unit that notifies information about the detected abnormality to the notification destination according to the type of abnormality detected by the abnormality detection unit, according to the priority of notification.
Toilet management system characterized by being equipped with. The notification unit is a main body that manages the facility where the toilet room is installed, a main body that is in charge of cleaning the toilet room, and a main body that manufactures the toilet bowl device or the equipment or equipment installed inside or around the toilet room. , And any of the entities in charge of maintenance of the equipment or equipment installed inside or around the toilet bowl device or the toilet room, according to claim 1, characterized in that information regarding the detected abnormality is notified. Described toilet management system. Further equipped with an abnormality notification means installed inside or around the toilet room,
The toilet management system according to claim 1 or 2, wherein the notification unit notifies the abnormality notification means of the occurrence of an abnormality when the abnormality is detected by the abnormality detection unit. The notification unit was installed in the toilet room installed in the toilet room installed on the upper floor of a building having multiple floors when an abnormality in which sewage overflows from the toilet device was detected. 6. Toilet management system. An acquisition unit that acquires usage information related to the usage status of toilet equipment installed in the toilet room, and
An abnormality detection unit that detects an abnormality in the equipment or equipment installed inside or around the toilet bowl device or the toilet room when the usage status information acquired by the acquisition unit meets a predetermined condition.
A notification condition holding unit that holds the type of anomaly that has occurred, the subject that should be notified of the occurrence of the anomaly, and the priority of the notification in association with each other.
With reference to the notification condition holding unit, a notification unit that notifies information about the detected abnormality to the notification destination according to the type of abnormality detected by the abnormality detection unit, according to the priority of notification.
A management device characterized by being provided with. Computer,
Acquisition department that acquires usage information related to the usage status of toilet equipment installed in the toilet room,
An abnormality detection unit that detects an abnormality in the equipment or equipment installed inside or around the toilet bowl device or the toilet room when the usage status information acquired by the acquisition unit meets a predetermined condition.
Refer to the notification condition holding unit that holds the type of anomaly that has occurred, the subject to be notified of the occurrence of the anomaly, and the priority of the notification in association with each other, depending on the type of anomaly detected by the anomaly detection unit. Notification unit that notifies the notified destination of information about the detected abnormality according to the priority of the notification.
A program to function as.

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