JP2019141307A - Toilet management system, and management device - Google Patents

Abstract

To provide a technology for properly managing cleaning of a plurality of toilet rooms.SOLUTION: A toilet management system 10 includes: toilet devices 30 installed in a toilet room 21; a management device 50 for managing a use state of the toilet devices 30; and a communication device 22 for transmitting use state information related to the use state of the toilet devices 30 to the management device 50. The management device 50 includes: an acquisition unit for acquiring the use state information from the communication device 22; a determination unit for determining the timing or content of the cleaning of the toilet room 21; and a notification unit for notifying the timing or content determined by the determination unit to a main body which takes charge of the cleaning of the toilet room 21.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a toilet management system for managing a plurality of toilet devices, and a management device that can be used in the toilet management system.

  The toilet is an indispensable facility in both a house where a person lives and a facility used by the person. Because it is a facility that tends to generate dirt and odors, maintaining the toilet cleanly is an important key to making houses and facilities comfortable. In particular, toilets installed in commercial facilities, recreational facilities, complex facilities, passenger station facilities, etc. used by a large number of people need to be properly maintained and managed from the viewpoint of public health.

  In recent years, a large number of large-scale commercial facilities and complex facilities have been established, but as the number of people using the facilities increases, more toilets need to be installed. Since many labors are required to properly maintain and manage a large number of toilets on a daily basis, a technique for appropriately and efficiently maintaining and managing a plurality of toilets is required.

  This invention is made | formed in view of such a subject, The objective is to provide the technique which manages appropriately the cleaning of a some toilet room.

  In order to solve the above-described problems, a toilet management system according to an aspect of the present invention includes a toilet device installed in a toilet room, a management device that manages the use status of the toilet device, and a use related to the use status of the toilet device. And a communication device that transmits status information to the management device. The management device is determined by an acquisition unit that acquires usage status information from the communication device, a determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit, and a determination unit A notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content.

  Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of a toilet device installed in a toilet room, and a timing or content for cleaning the toilet room based on the usage status information acquired by the acquisition unit. A determination unit for determining, and a notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content determined by the determination unit.

  It should be noted that any combination of the above-described constituent elements and a conversion of the expression of the present invention between a method, an apparatus, a system, a recording medium, a computer program, etc. are also effective as an aspect of the present invention.

  ADVANTAGE OF THE INVENTION According to this invention, the technique which manages appropriately the cleaning of a some toilet room can be provided.

It is a figure which shows the structure of the toilet management system which concerns on embodiment. It is a figure which shows the structure of the management apparatus which concerns on embodiment. It is a figure which shows the example of the conditions hold | maintained at the abnormality detection condition holding part. It is a figure which shows the example of the conditions hold | maintained at the notification condition holding | maintenance part. It is a figure which shows the structure of the toilet device which concerns on embodiment.

  FIG. 1 shows a configuration of a toilet management system according to an embodiment. The toilet management system 10 manages a toilet device 30 installed in the toilet room 21 of the facility 20, a management device 50 that manages the usage status of the toilet device 30, and usage status information related to the usage status of the toilet device 30. 50, the main terminal 40 that manages the facility 20 in which the toilet room 21 is installed, the main terminal 42 that is responsible for cleaning the toilet room 21, and the toilet device 30 or the interior of the toilet room 21 Or the terminal 44 of the main body which manufactured the installation or apparatus installed in the periphery, the terminal 46 of the main body which takes charge of the maintenance of the toilet apparatus 30 or the installation or apparatus installed in or around the toilet room 21, and these apparatuses And the Internet 12 which is an example of a communication means for performing communication between them.

  The facility 20 is provided with one or more toilet rooms 21. The toilet room 21 includes a door 23 of the toilet room 21, a sink 26, one or more private rooms 24, a door 25 of each private room 24, a toilet device 30 installed in each private room 24, and a toilet device The controller 31 for the user of 30 to input an operation instruction to the toilet device 30, the urinal 32 installed in the male toilet room 21, and the inside of the toilet room 21 when an abnormality occurs in the toilet room 21 Alternatively, abnormality notifying means 27 for notifying the occurrence of an abnormality in the surroundings is provided. The management device 50 manages the usage status of one or more toilet devices 30 installed in one or more toilet rooms 21 of one or more facilities 20. The toilet device 30 may be a Japanese-style toilet device or a Western-style toilet device. Hereinafter, the urinal 32 and the urinal 32 are collectively referred to as a “toilet device 30”.

  FIG. 2 shows a configuration of the management apparatus 50 according to the embodiment. The management device 50 includes a communication device 51, a display device 52, an input device 53, a storage device 70, and a control device 60. The management device 50 may be a server device, a device such as a personal computer, or a mobile terminal such as a mobile phone terminal, a smartphone, or a tablet terminal.

  The communication device 51 controls communication with other devices. The communication device 51 may perform communication using any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via the Internet 12, receives usage status information of the toilet device 30, and transmits an instruction to the toilet device 30. In addition, communication is performed between the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, and the maintenance main terminal 46 via the Internet 12.

  The display device 52 displays a screen generated by the control device 60. The display device 52 may be a liquid crystal display device, an organic EL display device, or the like. The input device 53 transmits an instruction input by a user of the management device 50 to the control device 60. The input device 53 may be a mouse, a keyboard, a touch pad, or the like. The display device 52 and the input device 53 may be implemented as a touch panel.

  The storage device 70 stores programs and data used by the control device 60. The storage device 70 may be a semiconductor memory, a hard disk, or the like. The storage device 70 includes a toilet information database 71, a notification destination information database 72, a usage status information holding unit 73, a notification history holding unit 74, an abnormality detection condition holding unit 75, a notification condition holding unit 76, a remote control condition holding unit 77, The cleaning execution condition holding unit 78 is stored.

  The toilet information database 71 stores information such as the facility 20, the toilet room 21, and the toilet device 30 managed by the management device 50. The toilet information database 71 includes, for example, the number, position, and floor of the toilet rooms 21 installed in the facility 20, the number and positions of the private rooms 24 installed in the toilet room 21, the number of toilet devices 30, the model, the serial number, Information such as the date of manufacture, the plan view of the toilet room 21, the connection relations of the water and sewage pipes connected to the toilet device 30, the type, number, position, etc. of equipment or facilities installed inside or outside the toilet room 21 Stored.

  The notification destination information database 72 stores notification destination information to be notified when an abnormality occurs in the toilet device 30 or the like. In the notification destination information database 72, the IP address of the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, the maintenance main terminal 46, the mail address of the person in charge of each main body, the telephone number, the FAX number, and the mobile phone number In addition, information such as the priority order of the notification means and the notification time zone is stored.

  The usage status information holding unit 73 stores usage status information received from the communication device 22 provided in the toilet room 21 of the facility 20. The usage status information holding unit 73 stores the usage status information received from each communication device 22 and the reception date and time in association with each other. The usage status information accumulated in the usage status information holding unit 73 detects an abnormality that has occurred in the toilet device 30 or the toilet room 21, and determines instructions for the devices and facilities of the toilet device 30 and the toilet room 21. The timing and contents of cleaning of the toilet device 30 and the toilet room 21 are determined, the availability of the toilet room 21 is presented to the user, the maintenance of the toilet room 21 and the toilet device 30 from the past use status, It is used to examine increase and decrease.

  The notification history holding unit 74 holds a history of information notified from the management device 50 to the management main terminal 40, the cleaning main terminal 42, the manufacturing main terminal 44, the maintenance main terminal 46, the communication device 22, and the like. The notification history holding unit 74 stores a notification date / time, a notification destination, notification content, presence / absence of a response from the notification destination, a response date / time, a response content, and the like.

  The control device 60 includes a use state information acquisition unit 61, an abnormality detection unit 62, a notification unit 63, an instruction determination unit 64, an instruction transmission unit 65, a response unit 66, a cleaning instruction determination unit 67, and a cleaning instruction notification unit 68. These configurations are realized in terms of hardware by a CPU, memory, or other LSI of an arbitrary computer, and in terms of software by a program loaded in the memory. Depicts functional blocks realized by. Therefore, those skilled in the art will understand that these functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

  The usage status information acquisition unit 61 acquires the usage status information of the toilet device 30 installed in the toilet room 21 of the facility 20 from the communication device 22 and stores it in the usage status information holding unit 73. The usage status information acquisition unit 61 includes information indicating the usage status of the toilet device 30, information indicating the operation status of the controller 31, and a door detected by an open / close sensor installed on the door 23 of the toilet room 21 or the door 25 of the private room 24. Information indicating the open / closed state of the toilet, information indicating the water level inside the toilet bowl detected by a water level sensor installed inside or outside the toilet bowl of the toilet device 30 or the urinal 32, inside or outside the hand wash bowl of the wash basin 26 Information indicating the water level inside the hand basin detected by the water level sensor installed in the water, information indicating the water leakage status detected by the water leakage sensor installed on the floor around the toilet device 30, the urinal 32, or the wash basin 26 , Information indicating the use status or state of equipment or equipment such as lighting and ventilation fans installed inside or outside the toilet room 21, human feeling installed inside or outside the toilet room 21 Information detected by sensors such as sensors, temperature sensors, odor sensors, information detected by sensors such as seating sensors, temperature sensors, and water level sensors provided in the toilet device 30, installed inside or outside the toilet room 21 The image captured by the image capturing apparatus, the sound acquired by the microphone installed inside or outside the toilet room 21, and the like are acquired as usage status information of the toilet apparatus 30.

[Toilet abnormality detection and notification]
As a feature of the management device 50 of the present embodiment, first, a technique for detecting an abnormality occurring in the toilet device 30 or the toilet room 21 and notifying information about the detected abnormality will be described. When the usage status information acquired by the usage status information acquisition unit 61 matches a predetermined condition stored in the abnormality detection condition holding unit 75, the abnormality detection unit 62 or the inside of the toilet device 30 or the toilet room 21 or Detect abnormalities in equipment or equipment installed in the vicinity.

  FIG. 3 shows an example of conditions held in the abnormality detection condition holding unit 75. The abnormality detection condition holding unit 75 stores the type and contents of usage status information indicating a condition for determining that an abnormality has occurred. The abnormality detection unit 62 uses the usage state information holding unit 73 and the abnormality detection condition holding unit every time the usage state information is acquired by the usage state information acquisition unit 61 or periodically at a predetermined timing, for example, a predetermined interval. 75, it is determined whether or not usage information that matches the conditions held in the abnormality detection condition holding unit 75 has been acquired. If acquired, the subject corresponding to the detected abnormality is The notification unit 63 is instructed to notify the occurrence.

  The notification unit 63 determines a notification destination according to the content of the abnormality detected by the abnormality detection unit 62 with reference to the notification condition holding unit 76, and notifies the determined notification destination of information regarding the detected abnormality. In addition to the error code indicating the type of abnormality that has occurred, the notification unit 63 notifies the information necessary for considering the measures that the notification destination needs. For example, the notification unit 63 may notify information indicating the state of the toilet device 30 or the toilet room 21, a captured image of the toilet device 30 or the toilet room 21, and the like. The notification unit 63 may notify the information regarding the detected abnormality directly to the terminal of the subject to be notified, or may send the information to a representative phone or a direct phone such as a company or office, or to an e-mail address. An e-mail may be sent, or the person in charge's mobile phone number or e-mail address may be notified. The notification unit 63 records information such as a notification date and time, a notification destination, and notification contents in the notification history holding unit 74. When receiving a response from the notification destination, the notification unit 63 displays the response on the display device 52. The notification unit 63 records information such as the presence / absence of a response, response date / time, and response content in the notification history storage unit 74.

  FIG. 4 shows an example of conditions held in the notification condition holding unit 76. The notification condition holding unit 76 stores an error code indicating the type of abnormality that has occurred, a subject that should be notified of the occurrence of the abnormality, and the priority of notification. When the abnormality detection unit 62 detects the occurrence of an abnormality, the notification unit 63 refers to the notification condition holding unit 76, acquires a notification destination to which the abnormality that has occurred is to be notified, and the toilet information database 71 and the notification destination The information of the notification destination is acquired with reference to the information database 72. The notification unit 63 notifies the higher-order notification destination in accordance with the priority of notification, and notifies the subsequent-order notification destination when there is no response from the notification destination of the priority order or when no call is received even if a call is made. Alternatively, notification may be attempted a plurality of times to the notification destination of the priority order, or both may be performed in parallel. The notification unit 63 may notify a plurality of notification destinations simultaneously in parallel.

  Hereinafter, the content of the abnormality to be detected and a specific example of the notification destination will be described.

  The abnormality detection unit 62 may determine that an abnormality has occurred when the usage status information indicating the usage state of the toilet device 30 matches the condition held in the abnormality detection condition holding unit 75. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when acquiring information indicating that the amount of water inside the toilet bowl of the toilet device 30 has exceeded a predetermined value. If the sewage overflows from the toilet bowl due to clogging of the drain pipe, it may have a great influence not only on the inside of the toilet room 21 but also the surroundings. It is very important to operate a facility, etc., to establish a system to notify the appropriate subject so that it can be taken.

  The amount of water inside the toilet bowl of the toilet device 30 may be detected by a water level sensor installed on the inner surface or the outer surface of the toilet bowl of the toilet device 30. When the water level sensor is installed on the outer surface of the toilet bowl, a non-contact type water level sensor such as a capacitance type may be installed. Further, a non-contact type water level sensor such as a capacitance type may be installed on the outer surface of the trap provided between the drain outlet at the bottom of the toilet bowl and the drain pipe. After the toilet bowl 30 is used, the toilet bowl is washed with washing water and the sewage is drained, and then the remaining water remains in the toilet bowl lower than the upper end of the trap. If the water level sensor installed on the outer surface of the trap detects that water remains at the upper end of the trap, the sewage in the toilet bowl is not drained from the drain due to clogging of the drain Therefore, it may be determined that an abnormality has occurred.

  When the sewage actually overflows from the toilet bowl, it is necessary to clean the toilet room 21 and to temporarily limit access of the user to the toilet room 21 and its surroundings. 63 notifies the main body in charge of cleaning the toilet room 21 in which the toilet device 30 in which the abnormality has occurred and the main body managing the toilet room 21 to the occurrence of the abnormality. In addition, when it is estimated from another information that the cause of the abnormality is due to a malfunction of the device such as the toilet device 30, the main body that manufactured the toilet device 30 in which the abnormality has occurred is also abnormal. You may be notified of the occurrence, requesting the provision of information on the device or facility where the failure occurred, or ordering a part. In addition, if it is estimated from other information that the cause of the abnormality is due to a failure of equipment or facilities such as drain pipes and pumps, the person in charge of maintenance of those equipment or equipment May also notify the occurrence of an abnormality and request repair or replacement of equipment or equipment.

  In the toilet unit 30 installed in the toilet room 21 installed on the upper floor of a building having a plurality of floors, the notification unit 63 detects that the toilet room 21 is in an abnormal state where dirty water overflows from the toilet bowl. In addition to the main body managing the installed floor, the main body managing the floor below the floor where the toilet room 21 is installed, and the main body managing stores around the floor where the toilet room 21 is installed Alternatively, information regarding an abnormality may be notified. When the sewage actually overflows, the sewage spreads on the floor of the toilet room 21 and may infiltrate the back of the downstairs ceiling or leak from the downstairs ceiling. In addition, by notifying the abnormality, necessary measures can be taken quickly, and the influence can be minimized.

  The notification unit 63 may notify the abnormality notifying unit 27 installed in or around the toilet room 21 of the occurrence of the abnormality. This notifies the user who is going to enter the toilet room 21 to use the toilet room 21 and the user of the facility 20 around the toilet room 21 that an abnormality has occurred in the toilet room 21. Thus, entry into the toilet room 21 can be avoided or the person can be prompted to leave the vicinity of the toilet room 21. In addition, it is possible to cause a person in charge at a store or the like existing around the toilet room 21 to take appropriate measures such as ventilation and notification. In addition, it is possible to promptly notify the manager in charge of visiting the toilet room 21 that an abnormality has occurred in the toilet room 21.

  According to such a technique, it is possible to greatly reduce the time required for taking an appropriate measure after the occurrence of an abnormality, so that the influence of the abnormality can be minimized. Moreover, since the toilet room 21 can be appropriately maintained and managed, the convenience of the user of the facility 20 can be improved, and the comfort and operational status of the facility 20 can be improved.

  The abnormality detection unit 62 matches the condition held in the abnormality detection condition holding unit 75 by the usage status information indicating the operation status of the controller 31 for the user of the toilet device 30 to input an operation instruction to the toilet device 30. In this case, it may be determined that an abnormality has occurred. For example, the abnormality detection unit 62 may determine that an abnormality has occurred when acquiring information indicating that the same button of the controller 31 has been operated continuously a plurality of times. When a button for executing a function that is normally not supposed to be executed multiple times in succession is operated multiple times in succession, the button or the configuration for executing the function is defective and used. Since it is presumed that the function desired by the person is not executed, it may be determined that an abnormality has occurred in the controller 31 or the toilet device 30 operated by the controller 31. The abnormality detection condition holding unit 75 holds, as conditions, the types of buttons that can be operated, the number of button operations that are determined to be abnormal, and the operation intervals of buttons that are determined to be operated continuously. May be. Buttons that are assumed to be operated multiple times in succession, for example, buttons for changing the volume of the onomatopoeia device for toilets, indicate the number of button operations that determine that an abnormality has occurred. May be increased.

  In the state where the seating sensor of the toilet device 30 does not detect the seating, when the information indicating that the button for executing the local cleaning function is pressed is acquired, the seating sensor or the button is broken. Therefore, it may be determined that an abnormality has occurred.

  When the information indicating that the button for stopping the local cleaning function is not pressed for a predetermined time or longer after the local cleaning function of the toilet device 30 is executed, it is assumed that the local cleaning function or the button is out of order. Therefore, it may be determined that an abnormality has occurred.

  In the case where communication is periodically performed between the controller 31 and the toilet device 30, when information indicating that communication cannot be performed between the controller 31 and the toilet device 30 for a predetermined time or more is acquired, the controller 31 Or the communication function of the toilet device 30 is broken, the controller 31 is dropped or taken out and is not in a range where communication with the toilet device 30 is possible, or the battery of the controller 31 is not sufficient. Therefore, it may be determined that an abnormality has occurred.

  The notification unit 63 notifies the occurrence of the abnormality to the main body that manages the toilet room 21 in which the controller 31 or the toilet device 30 in which the abnormality has occurred and the main body in charge of maintenance of the controller 31 or the toilet device 30. In addition, when it is estimated from other information that the controller 31 or the toilet device 30 in which an abnormality has occurred needs to be repaired or replaced, the main body that manufactured the controller 31 or the toilet device 30 also generates an abnormality. Notification may be made and the necessary parts may be ordered.

  In this way, from the operation status of the controller 31, it is possible to quickly detect and notify an abnormality that is difficult to find even if the manager in charge goes around the toilet room 21, and take necessary measures. Therefore, the convenience of the user of the toilet room 21 can be improved, and the comfort and operational status of the facility 20 can be improved.

  When the administrator has stopped the function of changing the temperature of the toilet seat or the temperature of hot water for local cleaning, and when acquiring information indicating that the button for changing the temperature has been operated more than a predetermined number of times May notify the main body managing the toilet room 21 that it is estimated that many users want to change the temperature.

  Thus, since the user's request of the toilet device 30 can be estimated from the operation state of the controller 31 and notified to the management subject, the environment of the toilet room 21 is improved and the convenience of the user is improved. be able to.

  The abnormality detection unit 62 has an abnormality when the usage status information indicating the state of equipment or equipment installed in or around the toilet room 21 matches the condition held in the abnormality detection condition holding unit 75. May be determined. For example, when the abnormality detection unit 62 acquires information indicating that the time from when the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed to when it is opened again is less than a predetermined value, the abnormality is detected. It may be determined that it has occurred. The abnormality detection unit 62 calculates a statistical value such as an average stay time from the stay time history of the private room 24 or the toilet room 21 for each private room 24, for each toilet room 21, or for each facility 20, and determines that an abnormality has occurred. A predetermined value may be calculated.

  If the user stays in the toilet room 21 or the private room 24 and a predetermined time has passed, the user's physical condition is concerned, so the notification unit 63 is abnormal for the subject who manages the toilet room 21 where the abnormality has occurred. Is notified and the toilet room 21 is rushed. In addition, when it is estimated from other information that the door 23 or the door 25 is defective or the door 23 or the door 25 opening / closing sensor is defective, the entity responsible for the maintenance of the toilet room 21 where the failure has occurred Notify the occurrence of abnormality. In addition, when it is estimated from other information that repair or replacement of the door 23, the door 25, or the open / close sensor in which an abnormality has occurred is necessary, the entity that manufactured the door 23, the door 25, or the open / close sensor Also, the occurrence of an abnormality may be notified, and necessary parts may be ordered.

  As a result, even if an abnormality occurs in the user of the toilet room 21, it can be quickly detected and appropriate measures can be taken, so that the user can use the toilet room 21 and the facility 20 with peace of mind, The comfort and operational status of the facility 20 can be improved. Moreover, since the abnormality of the installation or apparatus installed not only in the toilet device 30 but in the toilet room 21 or in the vicinity thereof can be quickly detected, the toilet room 21 can be appropriately maintained.

  The abnormality detection unit 62 is installed in or around the toilet device 30 or the toilet room 21 when any two or more combinations of the information held in the usage status information holding unit 73 meet a predetermined condition. It may be determined that an abnormality has occurred in equipment or equipment. The notification unit 63 notifies the subject in charge of the management of the toilet room 21 of the occurrence of an abnormality, and in charge of maintenance of the facility or equipment when it is assumed that repair or replacement of the equipment or equipment is necessary. You may ask the main body to repair or replace, and order necessary parts from the main body that manufactured the equipment or equipment.

  Acquire information indicating that the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed for a predetermined time or more and the toilet device 30 installed in the toilet room 21 or the private room 24 has not been used for a predetermined time or more. If the information indicating that the door 23 of the toilet room 21 or the door 25 of the private room 24 does not open even after a predetermined time has elapsed after the toilet device 30 has been used is abnormal to the user Therefore, it may be determined that an abnormality has occurred.

  After the door 23 of the toilet room 21 or the door 25 of the private room 24 is closed, the toilet device 30 is not used, and if the door 23 or the door 25 is opened before the predetermined time elapses, the toilet device 30 is defective. Or because the toilet device 30, the private room 24, or the toilet room 21 is dirty and cannot be used, it may be determined that an abnormality has occurred.

  When the information indicating that the door 25 of the private room 24 is open and the toilet device 30 is used is acquired, it is presumed that a malfunction has occurred in the opening / closing sensor of the door 25 or the toilet device 30. Therefore, it may be determined that an abnormality has occurred.

  When the toilet device 30 has not been used for a predetermined time or more, it may be determined that an abnormality has occurred in the toilet device 30 or the toilet room 21 in which the toilet device 30 is installed. This predetermined time may be calculated from the past use frequency of the toilet device 30 or the toilet room 21.

  When the temperature of the hot water in the hot water tank does not change by a predetermined value or more in the toilet device 30 having the hot water tank for local washing, even though the local washing function is executed, Since it is estimated that the local cleaning nozzle or the like has failed, it may be determined that an abnormality has occurred.

  The abnormality detection condition as in the above example may be automatically acquired by machine learning. For example, from a large number of facilities 20, the toilet room 21, and the toilet device 30, the contents of the abnormality when the abnormality actually occurs and the usage status information at that time are collected, and the results data thereof is used as teacher data. You may be made to learn the relationship between usage condition information and the content of abnormality by performing learning. This machine learning may be executed by a server device, or may be executed by a number of computers using a technique such as cloud computing. The learned condition may be distributed to the management device 50 at any time and stored in the abnormality detection condition holding unit 75. The management device 50 may include a learning unit that executes machine learning. In this case, the learning unit determines whether or not an abnormality has actually occurred from the notification destination that has notified the abnormality detected by the abnormality detection unit 62, and if an abnormality has occurred, the contents of the abnormality, the toilet room 21 Information such as the status of the urinal and the toilet device 30, the measures taken, the result of the measures, and the like, and the supervised learning using the information and the usage information when it is determined that an abnormality has occurred. By doing so, the abnormality detection condition may be further learned, and the abnormality detection condition holding unit 75 may be updated.

  Thus, according to the technology of the present embodiment, even if an abnormality occurs in the toilet room 21 or the toilet device 30, it is possible to quickly detect and notify an appropriate notification destination and take necessary measures. As a result, the influence of abnormalities can be minimized. Moreover, since the occurrence of an abnormality is detected based on information that can be collected from the toilet room 21 or the toilet device 30, the cost of newly installing a sensor or the like for detecting the abnormality can be suppressed.

[Cooperative control of multiple toilet devices]
Subsequently, as a feature of the management device 50 according to the present embodiment, the plurality of toilet devices 30 installed in the toilet room 21 are comprehensively managed, and the plurality of toilet devices 30 are instructed to perform predetermined operations or functions. The technology will be described. The instruction determination unit 64 determines the timing for instructing the toilet device 30 to execute a predetermined operation or function based on the usage status information of the plurality of toilet devices 30. The instruction transmission unit 65 transmits an instruction to execute a predetermined operation or function to the toilet device 30 at the timing determined by the instruction determination unit 64.

  FIG. 5 shows a configuration of the toilet device according to the embodiment. The toilet device 30 includes a communication device 33 and a control device 34. The communication device 33 controls communication with other devices. The communication device 51 may perform communication using any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via wireless communication, transmits usage status information of the toilet device 30 to the management device 50, and transmits an instruction for the toilet device 30 from the management device 50.

  The control device 34 includes an instruction receiving unit 35, a sensor information acquisition unit 36, and a control unit 37. These functional blocks can be realized in various forms such as hardware alone or a combination of hardware and software.

  The instruction receiving unit 35 receives an instruction to execute a predetermined operation or function from the management device 50. The sensor information acquisition unit 36 acquires detected information from various sensors such as a seating sensor, a temperature sensor, and a water level sensor provided in the toilet device 30. The control unit 37 controls functions such as drainage and local washing of the toilet device 30 based on the information detected by the various sensors acquired by the sensor information acquisition unit 36, and the instructions received by the instruction reception unit 35. Based on the above, a predetermined operation or function is executed.

  The instruction determination unit 64 of the management device 50 refers to the past usage status of the toilet device 30 held in the usage status information holding unit 73 and determines the timing for instructing the toilet device 30 to execute a predetermined operation or function. To do. For example, the toilet device 30 may be instructed to turn on the heating function of the toilet seat a predetermined time before the time when the facility 20 opens. Alternatively, the toilet device 30 may be instructed to turn off the heating function of the toilet seat before or after a predetermined time before the facility 20 is closed. The toilet device 30 may be instructed to change the temperature of the toilet seat according to the date and time, season, weather, outside temperature, room temperature, and the like.

  When the instruction determining unit 64 causes a plurality of toilet devices 30 to execute a predetermined operation or function that consumes power of a predetermined value or more, the instruction determining unit 64 does not perform the operation or function of a predetermined number or more of the toilet devices 30 at the same time. The timing for instructing the toilet device 30 to execute a predetermined operation or function is determined. For example, the function of turning on the toilet seat heater requires a relatively large amount of power. Therefore, the plurality of toilet devices 30 are instructed with a time difference so as not to exceed the power supply capacity of the facility 20 or the contracted amperage. May be.

  When the instruction determining unit 64 causes a plurality of toilet devices to execute a predetermined operation or function involving water supply or drainage, a predetermined number or more of toilet devices 30 connected to the same water supply pipe or drainage pipe simultaneously operate. Or the timing which instruct | indicates execution of a predetermined | prescribed operation | movement or function to the toilet device 30 is determined so that a function may not be performed. For example, since the function of washing the toilet bowl involves draining a relatively large amount of washing water, a plurality of toilet apparatuses 30 are provided with a time difference so as not to exceed the capacity of drain pipes installed in the toilet room 21 and the facility 20. You may instruct.

  The instruction determination unit 64 is connected to the downstream side of the frequency, time, or amount of drainage of the toilet device 30 connected to the upstream side of the drain pipe among the plurality of toilet devices 30 connected to the same drain pipe. The timing for instructing the toilet device 30 to execute a predetermined operation or function involving drainage is determined so as to be more than the toilet device 30. In order to prevent urine stones from adhering to the toilet device 30 and clogging of the drain pipe, when the function of periodically cleaning the toilet apparatus 30 is executed, the downstream drain pipe is connected to the upstream toilet apparatus 30 by Therefore, even if the frequency of washing of the downstream toilet device 30 is low, sufficient drainage flows in the downstream drainage pipe, but only the drainage from the upstream toilet device 30 flows in the upstream drainage pipe. Not flowing. Therefore, wasteful washing water can be obtained by increasing the cleaning frequency, time, or amount of drainage of the toilet device 30 connected to the upstream drain pipe rather than the toilet device 30 connected to the downstream drain pipe. While suppressing consumption, both the upstream drainage pipe and the downstream drainage pipe can be washed appropriately.

  According to such a technique, when the management device 50 performs remote control of a plurality of toilet devices 30 collectively, it is possible to reduce problems that may be caused by a plurality of toilet devices 30 performing the same function at the same time. In addition, it is possible to appropriately remotely control a plurality of toilet devices 30 in cooperation.

  When executing a predetermined operation or function, the control unit 37 of the toilet device 30 inquires of the management device 50 whether or not another toilet device 30 that is executing the operation or function exists in the vicinity. The response unit 66 of the management device 50 acquires information on the operation or function being executed from the plurality of toilet devices 30 and stores the information in the usage status information holding unit 73, and is executing a predetermined operation or function from the toilet device 30. When it is inquired whether there is another toilet device 30 in the vicinity, it is confirmed whether there is another toilet device 30 that is performing a predetermined operation or function around the toilet device 30 And answer. The control unit 37 of the toilet device 30 determines whether or not to execute the operation or function according to the answer from the management device 50. For example, when executing a predetermined operation or function involving drainage, the control unit 37 inquires of the management device 50 whether or not another toilet device 30 that is executing the operation or function exists in the vicinity. If there is a reply from the device that it exists, the execution of the operation or function is stopped or postponed.

  According to such a technique, even when each toilet device 30 operates independently, it is possible to reduce malfunctions that may occur due to interference with surrounding toilet devices 30 and to operate appropriately in cooperation. it can.

[Toilet cleaning management]
As a further feature of the management device 50 of the present embodiment, a technique for managing the timing or content of cleaning the toilet room will be described. The cleaning instruction determination unit 67 determines the timing or content for cleaning the toilet room 21 based on the usage status information of the toilet device 30. The cleaning instruction notification unit 68 notifies the main body in charge of cleaning the toilet room 21 of the timing or content determined by the cleaning instruction determination unit 67.

  The cleaning instruction determining unit 67 refers to the use state information holding unit 73, and the toilet room 21 where the installed toilet device 30 is frequently used is frequently cleaned, and the toilet device 30 where the installed toilet device 30 is used is low. The timing for cleaning the toilet room 21 is determined so as to be higher than the frequency of cleaning the room 21. The usage frequency of the toilet device 30 includes information detected by a human sensor stored in the usage status information holding unit 73, the open / close status of the door 23 of the toilet room 21 and the door 25 of the private room 24, the controller 31 or drainage. You may calculate from the usage condition of a lever, etc. When the person in charge of cleaning performs cleaning of the toilet room 21 at the timing instructed from the management device 50, information indicating the cleaning status is transmitted from the cleaning main terminal 42 to the management device 50. The usage status information acquisition unit 61 stores information indicating the cleaning status received from the cleaning main terminal 42 in the usage status information holding unit 73. The cleaning instruction determination unit 67 refers to the usage status information holding unit 73 and acquires the frequency of cleaning the toilet room 21.

  The cleaning instruction determination unit 67 is configured so that the number or range of cleaning of the toilet room 21 where the installed toilet device 30 is frequently used is greater than that of the toilet room 21 where the installed toilet device 30 is used less frequently. The content of cleaning the toilet room 21 may be determined.

  According to such a technique, cleaning the toilet room 21 with low use frequency while maintaining the toilet room 21 that is likely to be contaminated clean by enhancing the frequency and contents of cleaning the toilet room 21 with high use frequency. This can reduce the man-hours and burden of the person in charge of cleaning. Moreover, since the frequency and content of cleaning of the toilet room 21 can be automatically and dynamically changed, the burden on the subject managing the toilet room 21 can be reduced.

  As mentioned above, although this invention was demonstrated based on embodiment, embodiment only shows the principle and application of this invention. In the embodiment, many modifications and arrangements can be made without departing from the spirit of the present invention defined in the claims.

  In the embodiment, an example of managing a toilet device installed in a toilet room of a facility has been described. However, the technique of the present embodiment is a general residential toilet, a public installed in a park, a street, or the like. It is also applicable when managing toilets.

  Generalizing the invention embodied by the above embodiments and modifications leads to the following technical idea.

  A toilet management system according to an aspect of the present invention transmits a toilet device installed in a toilet room, a management device that manages the usage status of the toilet device, and usage status information related to the usage status of the toilet device to the management device. And a communication device. The management device is determined by an acquisition unit that acquires usage status information from the communication device, a determination unit that determines the timing or content of cleaning the toilet room based on the usage status information acquired by the acquisition unit, and a determination unit A notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content. According to this aspect, since cleaning can be performed at an appropriate timing in accordance with the usage status of the toilet room, the toilet room can be appropriately maintained and managed, and the burden of cleaning can be reduced.

  The determination unit cleans the toilet room so that the frequency of cleaning the toilet room where the installed toilet device is frequently used is higher than the frequency of cleaning the toilet room where the installed toilet device is less frequently used. Timing may be determined. The deciding unit is configured so that the number or range of cleaning of toilet rooms with high use frequency of installed toilet devices is greater than the number or range of cleaning of toilet rooms with low use frequency of installed toilet devices. The content of cleaning the toilet room may be determined. According to this aspect, it is possible to reduce the man-hours and burden of the person in charge of cleaning while keeping the toilet room that is likely to be contaminated clean, while suppressing the frequency of cleaning the toilet room that is not frequently used.

  Another aspect of the present invention is a management device. This device has an acquisition unit that acquires usage status information related to the usage status of a toilet device installed in a toilet room, and a timing or content for cleaning the toilet room based on the usage status information acquired by the acquisition unit. A determination unit for determining, and a notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content determined by the determination unit. According to this aspect, since cleaning can be performed at an appropriate timing in accordance with the usage status of the toilet room, the toilet room can be appropriately maintained and managed, and the burden of cleaning can be reduced.

  DESCRIPTION OF SYMBOLS 10 Toilet management system, 20 facilities, 21 Toilet room, 22 Communication device, 23 Door, 24 Private room, 25 Door, 26 Wash basin, 27 Abnormal alarm means, 30 Toilet device, 31 Controller, 32 Urinal, 33 Communication device, 34 Control device, 35 Instruction reception unit, 36 Sensor information acquisition unit, 37 Control unit, 40 Management main terminal, 42 Cleaning main terminal, 44 Manufacturing main terminal, 46 Maintenance main terminal, 50 Management device, 51 Communication device, 52 Display device, 53 input device, 60 control device, 61 usage status information acquisition unit, 62 abnormality detection unit, 63 notification unit, 64 instruction determination unit, 65 instruction transmission unit, 66 answering unit, 67 cleaning instruction determination unit, 68 cleaning instruction notification unit, 70 storage device, 71 toilet information database, 72 notification destination information database, 73 usage status information holding unit, 74 Notification history holding unit, 75 Abnormality detection condition holding unit, 76 Notification condition holding unit, 77 Remote control condition holding unit, 78 Cleaning execution condition holding unit

Claims (5)

A toilet device installed in the toilet room;
A management device for managing the usage status of the toilet device;
A communication device that transmits usage status information related to the usage status of the toilet device to the management device;
With
The management device
An acquisition unit for acquiring the usage information from the communication device;
Based on the usage status information acquired by the acquisition unit, a determination unit that determines the timing or content of cleaning the toilet room;
A notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content determined by the determination unit;
A toilet management system comprising:   The determination unit cleans the toilet room so that the frequency of cleaning the toilet room where the installed toilet device is frequently used is higher than the frequency of cleaning the toilet room where the installed toilet device is less frequently used. The toilet management system according to claim 1, wherein a timing to perform is determined.   The determination unit may be configured such that the number or range of cleaning of toilet rooms with high use frequency of installed toilet devices is greater than the number or range of cleaning of toilet rooms with low use frequency of installed toilet devices. The toilet management system according to claim 1 or 2, wherein the content for cleaning the toilet room is determined. An acquisition unit for acquiring usage status information related to the usage status of the toilet device installed in the toilet room;
Based on the usage status information acquired by the acquisition unit, a determination unit that determines the timing or content of cleaning the toilet room;
A notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content determined by the determination unit;
A management apparatus comprising: Computer
An acquisition unit that acquires usage information related to the usage status of the toilet device installed in the toilet room,
A determination unit that determines the timing or content of cleaning the toilet room based on the use state information acquired by the acquisition unit,
A notification unit for notifying the main body responsible for cleaning the toilet room of the timing or content determined by the determination unit;
Program to function as.

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