JP6848372B2 - Operation support program, trading equipment and operation support method - Google Patents

Description

The present invention relates to an operation reservation of a device that performs processing related to a procedure.

When multiple users make transactions such as withdrawing cash at a trading terminal such as an automated teller machine (ATM) or an automated teller machine (CD), it takes time to enter the transaction details. , The current situation is that there is a queue and transactions are not smooth.

The server sends a pre-input form to the mobile terminal for pre-inputting a predetermined processing request to the online terminal (ATM). When the online terminal (ATM) receives the format file in which the processing request content is input from the mobile terminal, the online terminal (ATM) treats the content input in the received input format file in the same manner as the content directly input by the visitor, and inputs the visitor. Business systems that reduce the amount of operation are known (see, for example, Patent Document 1).

There is known an automated teller machine system in which a plurality of customers transmit transaction information from a mobile terminal to an automated teller machine (see, for example, Patent Document 2).

Japanese Unexamined Patent Publication No. 2009-15503 Japanese Unexamined Patent Publication No. 10-162243

As an example of a device that performs processing related to a procedure, an ATM requires a user to input various inputs (answers) such as input of a transfer destination, amount of money, and whether to continue processing in a cash transaction. The ATM is in a state of waiting for completion while the user is performing an input operation. Therefore, ATM processing is inefficient because there are many states waiting for processing.

It is an object of the present invention to improve the efficiency of processing related to procedures in one aspect.

The operation support program executed by the computer accepts an operation reservation related to a specific procedure including application information from the user terminal, and when it receives an input of an execution instruction related to the procedure, the received procedure is of the same type as the specific procedure. Determine if it is a procedure. When it is determined that the program is of the same type, a process is executed using the application information included in the operation reservation for a part of the steps among the plurality of steps included in the specific procedure.

According to the present invention, it is possible to improve the efficiency of processing related to procedures.

This is an example of an ATM system according to this embodiment. It is a figure explaining the example of the continuous operation which concerns on this embodiment. It is a block diagram explaining an example of ATM processing which concerns on this embodiment. It is a figure explaining the example of the hardware structure of the ATM which concerns on this embodiment. It is a flowchart explaining an example of ATM processing which concerns on a transfer operation. It is a flowchart explaining an example of ATM processing which concerns on a transfer operation. It is a flowchart explaining an example of ATM processing which concerns on a withdrawal operation. It is a flowchart explaining an example of ATM processing which concerns on a withdrawal operation. It is a flowchart explaining an example of ATM processing which concerns on a deposit operation. It is a flowchart explaining an example of ATM processing which concerns on a deposit operation.

Each bank has introduced banking services via the Internet such as online banks. However, on the payroll transfer day, many customers who use ATMs visit the bank, and it can be seen that there is a long queue.

Speaking of ATMs these days, although the security function has been improved, the operation procedure has not changed at all, and it is considered that the operability for eliminating the queue has not been improved. In the ATM according to the present embodiment, by making an operation reservation in advance, it is possible to reduce the processing waiting time on the ATM side related to waiting for the customer's input and eliminate the customer's queue.

Hereinafter, embodiments will be described in detail with reference to the drawings.
FIG. 1 is an example of an ATM system according to this embodiment. The ATM system 100 includes a mobile terminal 110 and an ATM 120. A customer who uses the ATM 120 (hereinafter, also referred to as a user) uses the mobile terminal 110 to enter application information registration, an operation reservation related to a specific procedure, and the like. It is assumed that a dedicated application or the like related to the operation of the ATM 120 is pre-installed on the mobile terminal 110. Therefore, the user can use the registration of the application information and the operation reservation in the offline state in which the mobile terminal 110 is not connected to the network. The application information is, for example, information such as a withdrawal amount, a transfer amount, and a transfer destination account. The operation reservation for a specific procedure is, for example, an operation for reserving each operation when a plurality of procedures (transfer, withdrawal, deposit, balance reference, passbook entry, etc.) are performed in succession. Further, the number of the card used by the user is also registered in advance in the mobile terminal 110.

When the user completes the input and it is the turn that the user can use the ATM 120, the user goes before the ATM 120 to be used. Then, in order to pair with the ATM 120, the mobile terminal 110 displays a list of ATMs that may be accessed. The mobile terminal 110 communicates with the ATM 120 by using, for example, short-range wireless communication such as Bluetooth (registered trademark). When the user selects the ATM 120 to be used from the list displayed on the mobile terminal 110, the mobile terminal 110 makes a one-to-one pairing with the selected ATM 120. The mobile terminal 110 transmits the card number, application information, operation reservation, etc. that have been input in advance by the user to the ATM 120.

By being able to acquire the card number, application information, operation reservation, etc. entered in advance from the mobile terminal 110 in this way, the ATM 120 can efficiently process the card number without waiting for the user's input operation. Further, by reserving a plurality of operation contents such as operation reservation, the ATM 120 does not repeatedly ask for card insertion, password input, card ejection, etc., which are required each time, and unnecessary steps can be omitted.

FIG. 2 is a diagram illustrating an example of continuous operation according to the present embodiment. In the embodiment of FIG. 2, the user transfers 30,000 yen to the transfer destination A, transfers 50,000 yen to the transfer destination B, and then performs a continuous operation such as withdrawing 20,000 yen. Here, FIG. 2 assumes that pairing has been completed between the ATM 120 and the mobile terminal 110.

The ATM 120 transmits information indicating that the first transfer process is started to the mobile terminal 110 (A1). The mobile terminal 110 determines whether or not the procedure is the same as the pre-registered work (process of transferring money to the transfer destination A), and since the procedure is the same, the process of transferring 30,000 yen to the transfer destination A is started. (B1). The ATM 120 accepts a card corresponding to the account to be used in the transfer process (A2). When the card is inserted, the ATM 120 accepts the input of the password corresponding to the card (A3). When the process of (A3) is completed, the ATM 120 has acquired the card number used for pairing, and determines whether or not it matches the inserted card. If the inserted card and the card number obtained from the mobile terminal 110 are different, the user may be using the wrong ATM, and the ATM 120 ends the process. If the inserted card and the card number obtained from the mobile terminal 110 match, the ATM 120 continues processing.

The ATM 120 transmits an instruction request related to the transfer ticket to the mobile terminal 110, and is in a state of waiting for the instruction. The mobile terminal 110 transmits an instruction to the ATM 120 side that the transfer ticket is unnecessary based on the application information input in advance (B2). Based on the instruction of the mobile terminal 110, the ATM 120 determines that the transfer ticket is unnecessary, and proceeds to the next process (A4).

The ATM 120 transmits a transmission request for information relating to the transfer destination A to the mobile terminal 110, and is in a state of waiting for reception. The mobile terminal 110 transmits information indicating the transfer destination A to the ATM 120 side based on the application information input in advance (B3). When the ATM 120 acquires the information representing the transfer destination A, the ATM 120 shifts to the next process (A5).

The ATM 120 transmits a transmission request for the amount to be transferred to the transfer destination A to the mobile terminal 110, and is in a state of waiting for reception. The mobile terminal 110 transmits the amount to be transferred to the transfer destination A to the ATM 120 side based on the application information input in advance (B4). When the ATM 120 acquires the amount to be transferred to the transfer destination A, the ATM 120 shifts to the next process (A6). In this way, the mobile terminal 110 does not send the application information to the ATM 120 in advance, but sends the application information in response to the request of the ATM 120.

After that, the ATM 120 displays the transfer contents (transfer destination A and transfer amount) acquired in (A5) and (A6) on the screen, and prompts the user to confirm (A7). If there is no problem, the ATM 120 executes the transfer process and discharges the usage statement (A8). The ATM 120 transmits an inquiry to the mobile terminal 110 as to whether or not to eject the card. Since the mobile terminal 110 has the next operation reservation (transfer operation to the transfer B), the mobile terminal 110 transmits to the ATM 120 that the card will not be ejected and an instruction relating to the next operation (B5). The ATM 120 does not eject the card and starts the next operation (A9).

The ATM 120 transmits information indicating that the next transfer process is to be started to the mobile terminal 110 (C1). The mobile terminal 110 determines whether or not the procedure is the same as the pre-registered work (process of transferring money to the transfer destination B), and since the procedure is the same, the process of transferring 50,000 yen to the transfer destination B is started. (D1). Since the card has already been inserted in the ATM 120 and the password has already been entered, the process related to account authentication is skipped (C2).

The ATM 120 transmits an instruction request related to the transfer ticket to the mobile terminal 110, and is in a state of waiting for the instruction. The mobile terminal 110 transmits an instruction to the ATM 120 side that the transfer ticket is unnecessary based on the application information input in advance (D2). Based on the instruction of the mobile terminal 110, the ATM 120 determines that the transfer ticket is unnecessary, and proceeds to the next process (C3).

The ATM 120 transmits a transmission request for information relating to the transfer destination B to the mobile terminal 110, and is in a state of waiting for reception. The mobile terminal 110 transmits information indicating the transfer destination B to the ATM 120 side based on the application information input in advance (D3). When the ATM 120 acquires the information representing the transfer destination B, the ATM 120 shifts to the next process (C4).

The ATM 120 transmits a transmission request for the amount to be transferred to the transfer destination B to the mobile terminal 110, and is in a state of waiting for reception. The mobile terminal 110 transmits the amount to be transferred to the transfer destination B to the ATM 120 side based on the application information input in advance (D4). When the ATM 120 acquires the amount to be transferred to the transfer destination B, the ATM 120 shifts to the next process (C5).

After that, the ATM 120 displays the transfer contents (transfer destination B and transfer amount) acquired in (C4) and (C5) on the screen, and prompts the user to confirm (C6). If there is no problem, the ATM 120 executes the transfer process and discharges the usage statement (C7). The ATM 120 transmits an inquiry to the mobile terminal 110 as to whether or not to eject the card. Since the mobile terminal 110 has the next operation reservation (withdrawal operation), the mobile terminal 110 transmits an instruction not to eject the card to the ATM 120 (D5). The ATM 120 does not eject the card and starts the next operation (C8).

The ATM 120 transmits information indicating that the next withdrawal process is to be started to the mobile terminal 110 (E1). The mobile terminal 110 determines whether or not the procedure is the same as the pre-registered work (process of withdrawing 20,000 yen), and since the procedure is the same, the withdrawal process is started (F1). Since the card has already been inserted in the ATM 120 and the password has already been entered, the process related to account authentication is skipped (E2).

The ATM 120 transmits an instruction request to insert the passbook to the mobile terminal 110, and is in a state of waiting for the instruction. The mobile terminal 110 transmits an instruction that a passbook is unnecessary to the ATM 120 side based on the application information input in advance (F2). Based on the instruction of the mobile terminal 110, the ATM 120 determines that the passbook is not used, and proceeds to the next process (E3).

The ATM 120 transmits a transmission request for the withdrawal amount to the mobile terminal 110, and is in a state of waiting for reception. The mobile terminal 110 transmits the withdrawal amount to the ATM 120 side based on the application information input in advance (F3). When the ATM 120 acquires the withdrawal amount, it shifts to the next process (E4).

After that, the ATM 120 actually discharges banknotes and the like in an amount corresponding to the withdrawal amount (E5). The ATM 120 transmits an instruction request as to whether or not to discharge the balance details to the mobile terminal 110. The mobile terminal 110 transmits an instruction to discharge the balance statement to the ATM 120 (F4). Based on the instruction, the ATM 120 discharges the usage statement (E7). The ATM 120 transmits an inquiry to the mobile terminal 110 as to whether or not to eject the card. Since all the operations have been completed and there are no more operation reservations, the mobile terminal 110 transmits an instruction to eject the card to the ATM 120 (F5). The ATM 120 ejects the card (E8).

In this way, by registering the transfer destination account, transfer amount, withdrawal amount, presence / absence of transfer ticket, etc. in the mobile terminal 110 in advance, the ATM 120 can be, for example, (A4) to (A6), (C3) to. In the processes (C5), (E3) to (E4) and the like, the input waiting time of the user on the ATM120 side can be omitted.

In addition, when an ATM is made to perform a plurality of processes, the existing technology ejects a card each time each process is completed. At least, in the case where the ATM executes different types of processing (transfer processing and withdrawal processing in FIG. 2), the ATM once ejects the card when the transfer processing is completed. On the other hand, the ATM 120 according to the embodiment does not eject the card every time each process is completed when a plurality of operations are reserved, but ejects the card when all the processes are completed.

FIG. 3 is a block diagram illustrating an example of ATM processing according to the present embodiment. The ATM 120 includes a transmission / reception unit 121, a determination unit 122, a processing unit 123, and a touch panel 124. The transmission / reception unit 121 is used, for example, for communication with the mobile terminal 110. The determination unit 122 determines whether or not the process to be executed by the ATM 120 and the operation reservation input to the mobile terminal 110 are of the same type. The processing of the determination unit 122 is executed in, for example, (A1) and (B1), (C1) and (D1), (E1) and (F1).

The processing unit 123 executes the processing of the ATM according to the present embodiment. The touch panel 124 receives a display device that displays various information of the ATM 120 to the user and an input operation of the user.

FIG. 4 is a diagram illustrating an example of the hardware configuration of the ATM according to the present embodiment. The ATM 120 according to the present embodiment includes a processor 201, a Read Only Memory (ROM) 202, a Random Access Memory (RAM) 203, an auxiliary storage device 204, a storage medium reader 205, an input device 206, a display device 207, and a communication device 208. To be equipped.

The processor 201 can be any processing path including the Central Processing Unit (CPU). The processor 201 is a circuit that controls the entire device. In the ATM 120 according to the present embodiment, the processor 201 operates as a determination unit 122 and a processing unit 123. Further, the ROM 202 is a memory for storing a predetermined control program (software component) executed by the processor 201, and the RAM 203 is various types in which the processor 201 executes a predetermined control program (software component) stored in the ROM 202. It is a memory used as a work area (work area) when controlling the above. The auxiliary storage device 204 is a device for storing various information including a general-purpose operating system (OS) and a program, and a non-volatile storage device such as a Hard Disk Drive (HDD) is used.

In addition to the auxiliary storage device 204, the above-mentioned various information is stored in various storage media such as Compact Disk-ROM (CD-ROM), Digital Versaille Disk (DVD), and portable media such as USB memory, and other media. The various information stored in these storage media can be read via a drive device such as the storage medium reading device 205.

The input device 206 is a device for the user to perform various input operations. The input device 206 includes a mouse, a keyboard, a touch panel switch provided so as to be superimposed on the display screen of the display device 207, and the like. The display device 207 is a device that displays various data on a display screen. For example, it is composed of Liquid Crystal Display (LCD), Cathode Ray Tube (CRT) and the like. In the ATM 120 according to the present embodiment, the display device 207 is a touch panel 124.

The communication device 208 is a device that communicates with other devices via a network. Supports communication according to various network types including wired networks and wireless networks. In the ATM 120 according to the present embodiment, the communication device 208 operates as a transmission / reception unit 121 to realize short-range communication using Bluetooth (registered trademark) or the like.

5A and 5B are flowcharts illustrating an example of ATM processing related to the transfer operation. When the user has registered in advance to perform the transfer operation on the mobile terminal 110, or when the user presses the button to start the transfer operation on the ATM 120, the ATM 120 starts the process related to the transfer operation. In the following processing, it is assumed that the pairing has already been completed between the mobile terminal 110 and the ATM 120.

The determination unit 122 determines whether or not a card is inserted (step S101). If the card has not been inserted yet (NO in step S101), the determination unit 122 repeats the process of step S101 until the card is inserted. When the card is inserted (YES in step S101), the transmission / reception unit 121 transmits an inquiry request for inquiring the reserved operation reservation to the mobile terminal 110 (step S102). When the operation reservation content is acquired from the mobile terminal 110, the determination unit 122 determines whether or not the operation reservation is a transfer operation (whether it is the same type of operation) (step S103).

The determination unit 122 determines whether or not the password has been input (step S104). If the password has not yet been entered (NO in step S104), the determination unit 122 repeats the process of step S104 until the password is entered. When the password is input (YES in step S104), the determination unit 122 determines whether or not there is an operation reservation related to the transfer operation (step S105).

When the mobile terminal 110 has an operation reservation related to the transfer operation (YES in step S105), the transmission / reception unit 121 receives an instruction from the mobile terminal 110 including whether or not to use the transfer ticket (step S106). The transmission / reception unit 121 receives information indicating the transfer destination from the mobile terminal 110 (step S107). The transmission / reception unit 121 receives the transfer amount from the mobile terminal 110 (step S108). The processing unit 123 causes the touch panel 124 to display the transfer contents (step S109).

When the mobile terminal 110 does not have an operation reservation related to the transfer operation (NO in step S105), the processing unit 123 acquires input information by the user as to whether or not to use the transfer ticket (step S112). The processing unit 123 acquires the input information related to the transfer destination information. (Step S113). The processing unit 123 acquires the input information related to the transfer amount (step S114). The processing unit 123 causes the touch panel 124 to display the transfer contents (step S115).

When the process of step S109 or step S115 is completed, the processing unit 123 executes the transfer process (step S110). The determination unit 122 determines whether or not the transmission / reception unit 121 has received the subsequent operation reservation request (step S111). After transmitting the information corresponding to step S108, the mobile terminal 110 transmits the subsequent operation to the ATM 120 when the subsequent operation is registered. When there is a subsequent operation reservation request (YES in step S111), the ATM 120 executes the process corresponding to the subsequent operation (FIGS. 5A, 5B to 7A, 7B).

When there is no subsequent reservation operation (NO in step S111), the processing unit 123 performs a process of ejecting the card from the ATM 120 (step S116). The processing unit 123 discharges the specification (step S117). When the process of step S117 is completed, the ATM 120 according to the present embodiment ends the process related to the transfer.

6A and 6B are flowcharts illustrating an example of ATM processing related to a withdrawal operation. When the user has registered in advance to perform the withdrawal operation on the mobile terminal 110, or when the user presses the button for starting the withdrawal operation on the ATM 120, the ATM 120 starts the process related to the withdrawal operation. In the following processing, it is assumed that the pairing has already been completed between the mobile terminal 110 and the ATM 120.

The determination unit 122 determines whether or not a card is inserted (step S201). If the card has not been inserted yet (NO in step S201), the determination unit 122 repeats the process of step S201 until the card is inserted. When the card is inserted (YES in step S201), the transmission / reception unit 121 transmits an inquiry request for inquiring the reserved operation reservation to the mobile terminal 110 (step S202). When the operation reservation content is acquired from the mobile terminal 110, the determination unit 122 determines whether or not the operation reservation is a withdrawal operation (whether it is the same type of operation) (step S203).

The determination unit 122 determines whether or not the password has been input (step S204). If the password has not yet been entered (NO in step S204), the determination unit 122 repeats the process of step S204 until the password is entered. When the password is input (YES in step S204), the determination unit 122 determines whether or not there is an operation reservation related to the withdrawal operation (step S205).

When the mobile terminal 110 has an operation reservation related to the withdrawal operation (YES in step S205), the transmission / reception unit 121 receives an instruction from the mobile terminal 110 including whether or not to use the passbook (step S206). The transmission / reception unit 121 receives the withdrawal amount from the mobile terminal 110 (step S207). The processing unit 123 discharges banknotes and coins in an amount corresponding to the designated withdrawal amount (step S208). The transmission / reception unit 121 receives an instruction from the mobile terminal 110 as to whether or not to issue a balance statement (step S209).

When the mobile terminal 110 does not have an operation reservation related to the withdrawal operation (NO in step S205), the processing unit 123 acquires input information by the user as to whether or not to use the passbook (step S211). The processing unit 123 acquires the input information related to the amount to be withdrawn (step S212). The processing unit 123 discharges banknotes and coins in an amount corresponding to the designated withdrawal amount (step S213). The processing unit 123 acquires the input information by the user as to whether or not to issue the balance details (step S214).

When the process of step S209 or step S214 is completed, the determination unit 122 determines whether or not the transmission / reception unit 121 has received the subsequent operation reservation request (step S210). After transmitting the information corresponding to step S209, the mobile terminal 110 transmits the subsequent operation to the ATM 120 when the subsequent operation is registered. When there is a subsequent operation reservation request (YES in step S210), the ATM 120 executes the process corresponding to the subsequent operation (FIGS. 5A, 5B to 7A, 7B).

When there is no subsequent reservation operation (NO in step S210), the processing unit 123 performs a process of ejecting the card from the ATM 120 (step S215). The processing unit 123 discharges the specification (step S216). When the process of step S216 is completed, the ATM 120 according to the present embodiment ends the process related to the withdrawal operation.

7A and 7B are flowcharts illustrating an example of ATM processing related to the deposit operation. When the user has registered in advance to perform the deposit operation on the mobile terminal 110, or when the user presses the button to start the deposit operation on the ATM 120, the ATM 120 starts the process related to the deposit operation. In the following processing, it is assumed that the pairing has already been completed between the mobile terminal 110 and the ATM 120.

The determination unit 122 determines whether or not a card is inserted (step S301). If the card has not been inserted yet (NO in step S301), the determination unit 122 repeats the process of step S301 until the card is inserted. When the card is inserted (YES in step S301), the transmission / reception unit 121 transmits an inquiry request for inquiring the reserved operation reservation to the mobile terminal 110 (step S302). When the operation reservation content is acquired from the mobile terminal 110, the determination unit 122 determines whether or not the operation reservation is a deposit operation (whether it is the same type of operation) (step S303). The determination unit 122 determines whether or not there is an operation reservation related to the deposit operation (step S304).

When the mobile terminal 110 has an operation reservation related to the deposit operation (YES in step S304), the transmission / reception unit 121 receives an instruction from the mobile terminal 110 including whether or not to use the passbook (step S305). When the bill is inserted into the ATM 120, the processing unit 123 actually executes the process of depositing the bill in the account (step S306). The transmission / reception unit 121 receives an instruction from the mobile terminal 110 as to whether or not to issue a balance statement (step S307).

When the mobile terminal 110 does not have an operation reservation related to the deposit operation (NO in step S304), the processing unit 123 acquires input information by the user as to whether or not to use the passbook (step S309). When the bill is inserted into the ATM 120, the processing unit 123 actually executes the process of depositing the bill in the account (step S310). The processing unit 123 acquires the input information by the user as to whether or not to issue the balance details (step S311).

When the process of step S307 or step S311 is completed, the determination unit 122 determines whether or not the transmission / reception unit 121 has received the subsequent operation reservation request (step S308).
After transmitting the information corresponding to step S307, the mobile terminal 110 transmits the subsequent operation to the ATM 120 when the subsequent operation is registered. When there is a subsequent operation reservation request (YES in step S308), the ATM 120 executes the process corresponding to the subsequent operation (FIGS. 5A, 5B to 7A, 7B).

When there is no subsequent reservation operation (NO in step S308), the processing unit 123 performs a process of ejecting the card from the ATM 120 (step S312). The processing unit 123 discharges the specification (step S313). When the process of step S313 is completed, the ATM 120 according to the present embodiment ends the process related to the deposit operation.

110 mobile terminal 120 ATM
121 Transmission / reception unit 122 Judgment unit 123 Processing unit 124 Touch panel

Claims (8)

Accepting operation reservations related to specific procedures, including application information, from the user terminal ,
When the input of the execution instruction regarding the procedure is received, it is determined whether or not the received procedure is the same type as the specific procedure.
When it is determined that they are of the same type, some of the plurality of processes included in the specific procedure are processed by using the application information included in the operation reservation.
An operation support program characterized by having a computer execute processing. The part of the steps is a step that requires an operation of inputting the application information when the application information is not available.
The operation support program according to claim 1. The application information includes the withdrawal amount, the transfer amount, or the transfer destination account.
The operation support program according to claim 1. The operation reservation includes an operation reservation related to other procedures.
Before accepting the execution instruction regarding the procedure, accept the card corresponding to the account that executes the procedure,
When it is detected that the other procedure has not been completed after the execution of the specific procedure, the card is not ejected and the execution instruction of the next procedure is made ready to be accepted.
The operation support program according to claim 1. When the execution instruction of the next procedure is received in a state where the next procedure can be accepted, it is determined whether or not the next procedure is the same type of procedure as the other procedure.
When it is determined that they are of the same type, some of the plurality of processes included in the other procedures are executed without accepting the operation by the user, based on the application information included in the operation reservation.
The operation support program according to claim 4, wherein the operation support program is characterized in that. The user operation includes a password input operation.
The operation support program according to claim 5, wherein the operation support program is characterized in that. A receiver that accepts operation reservations related to specific procedures, including application information, from the user terminal,
When the input of the execution instruction regarding the procedure is received, the judgment unit that determines whether or not the received procedure is the same type of procedure as the specific procedure, and
When it is determined that they are of the same type, a processing unit that executes processing using the application information included in the operation reservation for some of the plurality of processes included in the specific procedure, and a processing unit.
A trading device characterized by comprising. Accepting operation reservations related to specific procedures, including application information, from the user terminal ,
When the input of the execution instruction regarding the procedure is received, it is determined whether or not the received procedure is the same type as the specific procedure.
When it is determined that they are of the same type, some of the plurality of processes included in the specific procedure are processed by using the application information included in the operation reservation.
An operation support method characterized in that a computer executes processing.

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