JP6795301B2 - Learning support system, information processing device, information processing method and program - Google Patents

Description

The present invention relates to a learning support system, an information processing device, an information processing method and a program.

In recent years, a learning support system that supports learning using an information processing terminal has been known. For example, there is known a learning support system that provides information for learning to both learners and learning supporters when the registered conditions are satisfied and both parties agree, and supports the intermediary work of both parties. (See, for example, Patent Document 1).

JP-A-2002-318859

However, in the prior art, it is a system that supports the intermediary work of the learner and the learning supporter, and it is possible to automatically search for the learning supporter matching the learner and ask and answer questions and answers in real time on both sides of the matching. could not.

Therefore, the present invention has been made to solve the above-mentioned problems, and is a mechanism capable of automatically searching for a supporter matching the learner and asking and answering questions and answers in real time on both sides of the matching. One of the purposes is to provide.

In order to solve the above problems, the learning support system in one aspect of the disclosure technology stores a first storage unit that stores learner information about each learner and supporter information about each supporter that supports the learner. A second storage unit that stores access information indicating whether or not each supporter has access to a predetermined server, and a specific unit that identifies a predetermined learner who has accessed the predetermined server. And, from among the supporters identified as accessing the predetermined server based on the access information, one or a plurality of supporters matching the predetermined learner based on the learner information and the supporter information. It is provided with a search unit for searching for the supporters of the above, and a notification unit for notifying the first processing terminal operated by the predetermined learner of list information representing the searched one or a plurality of supporters.

According to the present invention, it is possible to provide a mechanism capable of automatically searching for a supporter matching a learner and asking a question and an answer in real time on both of the matched persons.

It is a schematic block diagram of the learning support system by one Embodiment of this invention. It is a figure which shows an example of the hardware composition of the server apparatus in embodiment. It is a figure which shows an example of the hardware configuration of the processing terminal in an embodiment. It is a figure for demonstrating the outline of the learning support service in an embodiment. It is a schematic block diagram which shows from the functional viewpoint of the server apparatus in embodiment. It is a figure which shows an example of the learner information A stored in the storage part. It is a figure which shows an example of the learner information B stored in the storage part. It is a figure which shows an example of the supporter information stored in the storage part. It is a figure which shows an example of the access information stored in the storage part. It is a figure which shows an example of the advice information of an adviser stored in a storage part. It is a figure which shows an example of the communication information between an adviser and a learner stored in a memory part. It is a figure which shows an example of the communication information between a tutor and a learner stored in a storage part. It is a schematic block diagram which shows the processing terminal of the learner in embodiment from the functional viewpoint. It is a schematic block diagram which shows the processing terminal of an advisor in an embodiment from a functional viewpoint. It is a schematic block diagram which shows the processing terminal of a tutor in an embodiment from a functional viewpoint. It is a figure which shows the screen example of the learning advice room by an adviser. It is a figure which shows an example of the balloon which the message by an advisor is enlarged and displayed. It is a figure which shows an example of the chat screen (the 1) between a tutor and a learner. It is a figure which shows an example of the chat screen (the 2) between a tutor and a learner. It is a figure which shows an example of the chat screen (the 3) between a tutor and a learner. It is a figure which shows an example of the chat screen between an advisor and a learner. It is a sequence diagram which shows an example of the process which concerns about registration of information and communication between an adviser and a learner. It is a sequence diagram which shows an example of the process which concerns the communication between a tutor and a learner. It is a sequence diagram which shows an example of the process which concerns on instruction from an adviser to a tutor.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The following embodiments are examples for explaining the present invention, and the present invention is not intended to be limited to the embodiments thereof. Further, the present invention can be modified in various ways as long as it does not deviate from the gist thereof. Further, those skilled in the art can adopt an embodiment in which each element described below is replaced with an equal one, and such an embodiment is also included in the scope of the present invention. Furthermore, the positional relationship such as up, down, left, and right shown as necessary shall be based on the indicated display unless otherwise specified. Furthermore, the various dimensional ratios in the drawings are not limited to the ratios shown. Further, the same elements are designated by the same reference numerals, and duplicate description will be omitted.

<Outline configuration of learning support system 1>
FIG. 1 is a schematic configuration diagram (system configuration diagram) of the learning support system 1 according to the embodiment of the present invention. As shown in the figure, the server device 100, each processing terminal 200 operated by each learner, a processing terminal 300 operated by an adviser who gives advice on learning to the learner, and learning to the learner. The learning support system 1 is configured by setting each processing terminal 400 operated by each supporter who provides support for the above to be able to communicate with each other via the network N. When it is not necessary to distinguish each processing terminal 200A, 200B, 200C, it is referred to as a processing terminal 200. When it is not necessary to distinguish each processing terminal 400A, 400B, 400C, it is referred to as a processing terminal 400. Further, the learning support system 1 does not have to include all the devices shown in FIG. 1, and may be a system that includes at least the server device 100.

The server device 100 is an information processing device (computer) for a server connected to the network N, and realizes a server function by operating a predetermined server program on the server computer. In the embodiment, the server device 100 may be provided by, for example, a business operator or the like that supports collaborative learning, simultaneous learning, or the like in a school by means of a learning support system 1. The server device 100 may be capable of executing its function in one or more devices.

The processing terminal 200 is a computer (information processing device) that is connected to the network N and can access the server device 100. In the embodiment, the processing terminal 200 may execute, for example, a learning support application downloaded from the server device 100, ask an adviser or a supporter a question about a course or a problem, or communicate with the adviser. it can.

As an example of the embodiment, it is assumed that the processing terminal 200 is owned by the learner by lending or purchasing, and is used by the learner for career counseling, questions, and the like. Further, the processing terminal 200 may be a processing terminal originally owned by the learner. The learner is explained as a student such as a junior high school student or a high school student who is refraining from taking an examination, but the learner is not limited to the student but may be a person who wants to learn something. Students can be active students or ronin.

In the embodiment, the processing terminal 200 is preferably a tablet computer (hereinafter, also referred to as a “tablet terminal”). Therefore, in the following, in order to facilitate understanding, an embodiment in which the processing terminal 200 is a tablet terminal will be described as an example.

However, in the present invention, the processing terminal 200 is not limited to the tablet terminal, and is not limited to a tablet terminal, but is a PC (personal computer; including a notebook computer), a home-use game device (including a portable game machine), and a mobile phone (so-called feature). A phone), a smartphone (multifunctional mobile phone), a mobile information terminal (Personal Digital Assistant; PDA), a portable music player, an electronic book reader, and other computer devices may be adopted.

The network N is, for example, a communication line or a communication network related to information processing including the Internet and a LAN (local area network) constructed in a facility. The specific configuration of the network N is not particularly limited as long as it is configured so that data can be transmitted and received between the server device 100 and the processing terminals 200, 300, 400, and may be wired or wireless. It doesn't matter.

Further, the network N may be configured to include a plurality of types of communication lines, communication networks, and various network devices. For example, network N connects a base station or wireless LAN access point (WiFi router, etc.) wirelessly connected to processing terminals 200, 300, 400, a mobile communication network connected to the base station, and a router or modem from the access point. It includes a telephone line connected via a public line such as a cable TV line or an optical communication line, the Internet connected to the server device 100, and a gateway device for connecting a mobile communication network or a public line to the Internet.

<Hardware configuration>
≪Hardware configuration of server device≫
FIG. 2 is a diagram (system block diagram) showing an example of the hardware configuration of the server device 100 in the embodiment. As shown in the figure, the server device 100 includes an arithmetic processing unit (processor) 101 such as a CPU or MPU, a ROM 102 and RAM 103 as storage devices, an external interface 104 to which an input unit 105 and an external memory 106 are connected, and a display monitor 111. It includes an image processing unit 107 to which the computer is connected, a slot drive 108 to which a disk or a memory device or the like is housed or connected, an audio processing unit 109 to which a speaker device 112 is connected, and a network interface 110.

Each unit is configured to be connected to each other via a transmission line 120 such as an internal bus, an external bus, and a system bus including an expansion bus. The device devices responsible for input / output such as the input unit 105, the external memory 106, the display monitor 111, and the speaker device 112 may be omitted as necessary, and even if they are provided, they may be omitted. It does not have to be always connected to the transmission line 120.

The arithmetic processing unit 101 controls the operation of the entire server device 100, transmits and receives control signals and information signals (data) to and from the other components described above, and performs various arithmetic operations necessary for executing learning support. Perform processing. Therefore, the arithmetic processing unit 101 performs arithmetic operations such as addition, subtraction, multiplication and division using a numerical operation unit, logical operations such as logical sum, logical product, and logical denial, and bits for a storage area that can be accessed at high speed such as a so-called register. It is configured so that bit operations such as sum, bit product, bit inversion, bit shift, and bit rotation can be performed, and if necessary, saturation operations, triangular function operations, vector operations, and the like can be performed.

Generally, the ROM 102 records an IPL (Initial Program Loader) that is executed first after the power is turned on. By executing this IPL, the server program and the learning support program recorded in the disk or memory device accommodated or connected to the slot drive 108 are once read into the RAM 103 by the arithmetic processing unit 101, and the program is released. It is executed by the arithmetic processing unit 101. Further, the ROM 102 records an operating system program and various other data necessary for controlling the operation of the entire server device 100.

The RAM 103 is for temporarily storing a server program, a learning support program, and various data. As described above, the read server program, the learning support program, and other data necessary for the progress of learning and communication between the plurality of processing terminals 200, 300, and 400 are held in the RAM 103. The learning support program may be recorded on an external recording medium and installed in the RAM 103 from the external recording medium.

Further, the arithmetic processing unit 101 sets a variable area in the RAM 103 and directly performs an operation using the numerical arithmetic unit on the value stored in the variable area, or registers the value stored in the RAM 103. It is temporarily duplicated or relocated and stored in the register, and operations are directly performed on the registers, and further, the operation results are written back to the RAM 103.

The input unit 105 connected via the external interface 104 receives various operation inputs performed by the user of the business operator who provides the learning support service using the server device 100. In addition to the keyboard, touch pad, and touch panel, for example, a voice input device can be adopted as the input unit 105, and various operation inputs, decision operations, cancel operations, menu displays, and other instruction inputs can be performed. If so, the type of device is not particularly limited.

The operating status of the server device 100, the access status of the processing terminals 200, 300, and 400, and the communication in the processing terminals 200, 300, and 400 are connected to the RAM 103 and the external memory 106 that is detachably connected via the external interface 104. Data indicating information and the like, data of a log (record) of communication between processing terminals 200, and the like are rewritably stored.

The image processing unit 107 processes various data read from the slot drive 108 by the arithmetic processing unit 101 or by the image processing unit 107 itself, and then records the processed image information in a frame memory or the like. .. The image information recorded in the frame memory is converted into a video signal at a predetermined synchronization timing and output to the display monitor 111 connected to the image processing unit 107. This makes it possible to display various images. Further, the image information related to the learning support is transmitted from the image processing unit 107 and / or the arithmetic processing unit 101 to the processing terminals 200, 300, 400 by collaborative processing with the arithmetic processing unit 101 or the like.

Further, the voice processing unit 109 converts various data read from the slot drive 108 into voice signals and outputs the data from the speaker device 112 connected to the voice processing unit 109. Further, the voice information related to the learning support is transmitted from the voice processing unit 109 and / or the calculation processing unit 101 to the processing terminals 200, 300, 400 by collaborative processing with the calculation processing unit 101 or the like.

Further, the network interface 110 is for connecting the server device 100 to the network N, for example, one conforming to various standards used for constructing a LAN, an analog modem, an ISDN modem, an ADSL modem, and a cable television. It is composed of a cable modem or the like for connecting to the Internet or the like using a line, and a communication interface circuit for connecting these to the arithmetic processing unit 101 via a transmission line 120. The network interface 110 may be connected to an external database.

The server device 100 may be composed of a single computer or may be in the form of so-called cloud computing, which is composed of a plurality of computers distributed on a network. Further, a single computer may have a plurality of server functions.

≪Hardware configuration of processing terminal≫
FIG. 3 is a diagram showing an example of the hardware configuration of the processing terminal 200 in the embodiment. The processing terminal 200 shown in FIG. 3 includes a touch panel 202, a speaker 204, a microphone 206, a hard button 208, a hard key 210, a mobile communication antenna 212, a mobile communication unit 214, a wireless LAN communication antenna 216, and a wireless LAN communication unit. It includes a storage unit 220, a main control unit 250, a camera 230, an external interface 240 including an audio output terminal 242, and the like.

The touch panel 202 has both functions of a display device and an input device, and is composed of a display (display screen) 202A that has a display function and a touch sensor 202B that has an input function. The display 202A is composed of a general display device such as a liquid crystal display or an organic EL (Electro Luminescence) display. The touch sensor 202B includes an element arranged on the upper surface of the display 202A for detecting a contact operation and a transparent operation surface laminated on the element. As the contact detection method of the touch sensor 202B, any of known methods such as a capacitance type, a resistance film type (pressure sensitive type), and an electromagnetic induction type can be adopted.

The touch panel 202 displays an image generated by the execution of the program 222 stored in the storage unit 220 by the main control unit 250. The touch panel 202 as an input device detects the operation of a contact object (including a user's finger, a touch pen, etc., the case of being a "finger" will be described below as a typical example) that comes into contact with the operation surface. It receives the operation input and gives the contact position information to the main control unit 250. The movement of the finger is detected as coordinate information indicating the position or region of the contact point, and the coordinate information is represented as, for example, coordinate values on two axes in the short side direction and the long side direction of the touch panel 202.

The processing terminal 200 is connected to the network (Internet) N through the mobile communication antenna 212 and the wireless LAN communication antenna 216, and can perform data communication with the server device 100. Further, the processing terminal 200 can communicate with the processing terminals 300 and 400 via the network N.

The program 222 according to the embodiment may be installed in the processing terminal 200, or may be provided with career counseling or the like from a server (not limited to the server device 100) online. By executing the program 222, an application capable of providing learning support services such as career counseling operates.

Further, since the hardware configuration of the processing terminals 300 and 400 is the same as the hardware configuration of the processing terminal 200, the description thereof will be omitted and the same reference numerals will be used.

<Outline of learning support service>
Next, the outline of the learning support service provided by the learning support system 1 in the embodiment will be described. FIG. 4 is a diagram for explaining an outline of the learning support service in the embodiment. In the example shown in FIG. 4, when the learner "XXX" accesses the learning support service and inputs the profile information, the examination strategy advisor (also simply referred to as an advisor or an adviser) is based on the registration information including the profile information. ) "AAB" is assigned by the system 1 or the person in charge. The profile information is, for example, information about the university of choice. Advisors are students, full-time employees, etc. who have received training, etc. conducted by a business operator that provides the learning support system 1.

Next, the assigned advisor "AAB" will support everything as a general contact point for the learner "XXX" and guide them to pass the university of their choice until the learning support service ends. In addition, the advisor "AAB" may consider assigning, for example, student university students or full-time tutors (also simply referred to as supporters) "CCA", "CCB", and "CCD". The advisor "AAB" and / or the tutors "CCA" will support the learner "XXX" based on the learner "XXX"'s aspirations, corrections and mock exam results. In addition, for example, the advisor "AAB" and each tutor "CCA", "CCB", and "CCD" work on "XXX" according to the current situation of the learner "XXX" and experience their own. We will give advice on career paths and subjects based on the desired subject.

Further, the advisor "AAB" and each tutor "CCA", "CCB", and "CCD" can refer to the registered learner information (also referred to as a medical record) of the learner "XXX". The learner information is information about the learner, and includes career-related information, learning-related information, school life, priority keys, and the like. The advisor "AAB", each tutor "CCA", "CCB", and "CCD" can give appropriate advice to the learner "XXX" by referring to the learner information.

Further, the communication between the learner "XXX" and the advisor "AAB" and the communication between the learner "XXX" and each tutor "CCA", "CCB", "CCD" are, for example, PUSH type communication. Yes, the communication between the advisor "AAB" and each tutor "CCA", "CCB", "CCD" is, for example, PULL type communication. Hereinafter, each function of each device will be described in order to realize the above-mentioned learning support service.

<Functional configuration>
≪Functional configuration of server device≫
FIG. 5 is a schematic configuration diagram (functional configuration diagram) showing the server device 100 in the embodiment from a functional point of view. The server device 100 is for supporting learning in response to a request from the processing terminal 200, and has at least a first communication unit 150, a storage unit 160, and an application control unit 170 as functions for that purpose.

The first communication unit 150 communicates between the processing terminals 200, 300, 400 and the network N. For example, the first receiving unit 154 supplies the data received from each processing terminal 200 or the like to the application control unit 170, and the first transmitting unit 152 supplies the data supplied from the application control unit 170 to each processing terminal. It has a function of transmitting to 200 or the like. Specifically, the first communication unit 150 is composed of at least the network interface 110 shown in FIG. 2 described above.

The storage unit 160 is for storing various programs and various data, and specifically, from at least one of the ROM 102, the RAM 103, the external memory 106, and the slot drive 108 shown in FIG. 2 described above. Can be configured. Here, the program stored in the storage unit 160 is a program of a learning support application that executes a processing procedure described later. Further, the storage unit 160 also records data related to such learning support, display data, data of various calculation results, and the like.

For example, the storage unit 160 stores learner information 162, supporter information 164, and access information 166. These pieces of information may be physically stored in another storage unit, or one storage unit may be logically divided and stored. Further, the storage unit 160 may store communication information between the learner and the advisor, communication information between the learner and the tutor, and the like. Details of each information stored in the storage unit 160 will be described later with reference to FIGS. 6 to 12. The storage unit 160 may be a database separate from the server device 100.

(Example of data stored in the storage unit)
FIG. 6 is a diagram showing an example of the learner information A stored in the storage unit 160. The learner information A shown in FIG. 6 includes, for example, information input by the learner using the processing terminal 200. In the example shown in FIG. 6, the learner information A is information input by the learner "XXX", and includes career-related information, learning-related information, school life information, and priority key information.

The career-related information includes the aspiration information of the school that the learner desires. For example, when the school is a university, the university name, faculty name, and department name can be input as a second choice, and the academic field keyword of interest is included in the career-related information. The discipline keywords of interest are used, for example, when matching advisors and supporters. The number of aspirations that can be entered may be one school or three or more schools. For example, in the case of the learner "XXX", the career-related information is as follows: 1st choice university "AAA University", 1st choice department "Faculty of Education", 1st choice department "English English Department", 2nd choice university "AAA University" , The second aspiring department "Faculty of International Liberal Arts", and the academic field keyword of interest "Education / International / English".

The learning-related information includes the subject to be examined, the subject to be overcome, the subject to be good at, and the latest judgment information of the desired university. For example, in the case of the learner "XXX", the learning-related information includes the subject "English / Japanese / Japanese history", the subject "Japanese history, mathematics" that he / she is not good at overcoming, the subject "English" that he / she is good at, and the judgment of the latest aspiring university. Information "BB mock exam November E judgment".

School life information includes the presence or absence of club activities, the frequency of club activities, commuting time (round trip), and means of commuting to school. For example, in the case of the learner "XXX", the school life information is "yes" for club activities, "three times a week" for club activities, "1 hour" for commuting time (round trip), and "train" for commuting means.

The priority key information is, for example, information that is preferentially used when matching with a supporter, and it is possible to set keywords from 1st to 3rd place. For example, in the case of the learner "XXX", the priority key information is the first priority "1st choice university", the 2nd priority "2nd choice faculty", and the 3rd priority "advice on studying Japanese history". "Senior". The number of priority keys that can be set is not limited to three.

FIG. 7 is a diagram showing an example of learner information B stored in the storage unit 160. The learner information B shown in FIG. 7 is, for example, learner information set when joining a learning support service, information related to the usage status of this service, and the like, and includes basic attribute information and history information. ..

Basic attribute information includes name, grade, high school, gender, seminar course plan, and seminar course information. For example, in the case of the learner "XXX", the basic attribute information is name "XXX", grade "high school 2", high school "CCC high school (regular course)", gender "female", seminar attendance plan "difficult private plan", Seminar course "English / Japanese / Japanese history".

The history information includes the assessment submission history, the correction assignment submission history, the learning application activity status, and the aspiring university registration status. When the business operator providing the learning support service provides other services such as providing questions and explaining the answers, and when the learner receives other services, other services Basic attribute information and history information may be acquired in cooperation with the service database. The learner information 162 shown in FIG. 5 includes the learner information A and the learner information B described above.

FIG. 8 is a diagram showing an example of supporter information 164 stored in the storage unit 160. The supporter information shown in FIG. 8 is information input by the supporter using the processing terminal 400, and is the enrollment information of the university, faculty, department, etc. to which the tutor (supporter) is enrolled, and the subjects that he / she is not good at overcoming. Etc. are included. For example, the supporter information shown in FIG. 8 includes the university "AAA University", the department "Faculty of Education", the department "English and English Department", and the subject "Mathematics" that the tutor is not good at overcoming "CCA". For example, the faculty and department information is matched with the information set in the learner information 162 for the academic field keyword of interest. Since the tutor may be a graduate, the enrollment information may be information on the university, faculty, department, etc. from which the tutor graduated.

FIG. 9 is a diagram showing an example of access information 166 stored in the storage unit 160. The access information shown in FIG. 9 is information indicating whether or not the server device 100 is being accessed for each tutor. In addition, the access information may be information indicating whether or not each tutor is logged in to this learning support service. In the example shown in FIG. 9, the tutors "CCA" and "CCB" are accessing the server device 100, and the tutor "CCD" is not accessing the server device 100. The access information shown in FIG. 9 may be integrated by adding an item of "access presence / absence" to the supporter information shown in FIG.

FIG. 10 is a diagram showing an example of advisor's advice information stored in the storage unit 160. In the example shown in FIG. 10, the advice information includes the transmission time of the advice and the content of the advice from the advisor "AAB" to the learner "XXX". In the example shown in Fig. 10, the adviser "AAB" gave the advice "2015/10/25 9:30" to the learner "AAA University / Faculty of Education has decided! From now on ..." Indicates that the message has been sent to "XXX".

FIG. 11 is a diagram showing an example of communication information between the advisor and the learner stored in the storage unit 160. The communication information shown in FIG. 11 includes the name of the speaker, the transmission time, and the content of the talk. In the example shown in FIG. 11, the adviser "AAB" sent a message "I'm glad I was able to talk to CCA seniors! ..." at the time "2015/10/25 10:32". Send it to "XXX", and then the advisor "AAB" gives the learner "AAB" at the time "2015/10/25 10:45" with the advice "Don't be overwhelmed by the result of the mock exam ..." Indicates that the message has been sent to "XXX".

FIG. 12 is a diagram showing an example of communication information between the tutor and the learner stored in the storage unit 160. The communication information shown in FIG. 12 includes the name of the speaker, the transmission time, and the content of the talk. In the example shown in Fig. 12, the tutor "CCA" is at the time "2015/11/10 20:25", "CCA of AAA University / Faculty of Education. Mr. XXX is not good at Japanese history ..." Indicates that the comment was sent to the learner "XXX".

Each of the above-mentioned information is only an example, and for example, the name may be a user's nickname, identification information, or the like.

Returning to FIG. 5, the application control unit 170 is composed of the arithmetic processing unit 101 shown in FIG. 2, and the processing by each function module described later is executed based on the control command by the arithmetic processing unit 101. That is, the arithmetic processing unit 101 functions as the application control unit 170 in the embodiment. Further explaining the learning support in the embodiment as an example, as functional modules, the registration unit 172, the acquisition unit 176, the specific unit 178, the allocation unit 180, the search unit 182, the notification unit 184, the first processing unit 186, and the first 2 Processing unit 188 is provided. The functional module may be realized by the above-mentioned various programs executed by the processor of the arithmetic processing unit 101, or may be implemented in the arithmetic processing unit 101 as firmware.

When the registration unit 172 receives a registration request for the information included in the learner information 162 from the processing terminal 200, the registration unit 172 registers this information in the learner information 162 stored in the storage unit 160. Further, when the registration unit 172 receives a registration request for the information included in the supporter information 164 from the processing terminal 400, the registration unit 172 registers this information in the supporter information 164 stored in the storage unit 160. Further, the registration unit 172 may register various information based on the operation of the administrator of the server device 100.

The registration unit 172 includes a setting unit 174, and the setting unit 174 sets a priority key when matching between the tutor and the learner is performed. Keywords are appropriately set by the learner for this priority key. The priority key may be freely input by an input description formula, or may be selected by a selection formula from a plurality of items.

(Advisor and / or tutor search function)
Next, the supporter search function of the learning support system 1 will be described. The acquisition unit 176 acquires learner information 162 regarding each learner from the storage unit 160. In addition, the acquisition unit 176 acquires the supporter information 164 for each tutor from the storage unit 160. Further, the acquisition unit 176 acquires access information indicating whether or not each tutor has access to the server device 100 (own device) from the storage unit 160.

It is assumed that the learner information 162 is stored in the first storage unit, the supporter information 164 is stored in the second storage unit, and the access information 166 is stored in the third storage unit. The second storage unit and the third storage unit may be any storage areas that are physically or logically separated.

The identification unit 178 identifies a predetermined learner who has accessed the server device 100. For example, the identification unit 178 identifies the processing terminal 200 that has transmitted the access request or the login request to the server device 100, and identifies the learner who operates the processing terminal 200. Specifically, the identification unit 178 may specify the learner from the terminal ID, login ID, or the like of the processing terminal 200.

When the learner information 162 regarding the new learner is registered, the allocation unit 180 collates the learner information 162 with the information regarding the pre-registered adviser to obtain an advisor that matches the new learner. assign. Regarding the allocation, a person who refers to the newly registered learner information 162 may artificially allocate an advisor based on an empirical rule or the like, and the assigned advisor information may be registered in the learning support system 1.

The advisor once assigned is basically unchanged, but the advisor may be changed as necessary when the learner information is changed. Further, the advisor may assign a plurality of persons to one learner, such as a primary person in charge and a subordinate person in charge.

The search unit 182 searches for one or a plurality of tutors matching a predetermined learner based on the learner information 162, the supporter information 164, and the access information 166. For example, the search unit 182 determines predetermined learning based on the learner information 162 and the supporter information 164 from among the supporters identified as accessing the server device 100 (own device) based on the access information 166. Search for one or more supporters that match the person. As a result, since the learner information 162, the supporter information 164, and the access information 166 are taken into consideration, one or more tutors that can be contacted in real time and can give appropriate advice to a predetermined learner are searched for. It becomes possible to extract.

More specifically, the search unit 182 includes the aspiration information and the supporter information 164 included in the learner information 162 from among the tutors identified as being accessing the server device 100 based on the access information 166. Based on the enrollment information, one or more tutors enrolled in the school or field desired by a predetermined learner may be searched and extracted. This makes it possible to automatically search for tutors that can give appropriate advice to the school or field desired by the learner from among the accessible tutors.

In addition, the search unit 182 may search for a supporter using the priority key shown in FIG. This makes it possible for the learner to search for and extract a more matching tutor using the information set by the learner as the priority key. Further, the search unit 182 may obtain the similarity between the learner information 162 and the supporter information 164, and extract the top predetermined number of tutors as the search result in descending order of similarity. This makes it possible to extract only the top tutors that match better as search results.

The notification unit 184 notifies the processing terminal 200 operated by a predetermined learner of the list information representing one or a plurality of tutors searched by the search unit 182. As a result, a predetermined learner is notified by extracting a tutor that matches him / her, so that he / she can easily find and select a tutor who wants advice, and that tutor is the learning support system 1 Since you are accessing the site, you can ask questions in real time.

In addition, the notification unit 184 can notify the processing terminal 200 of an advisor's comment, advice, or the like by using, for example, a known PUSH function.

(Two-way communication function)
In the first processing unit 186, the processing terminal 300 operated by the advisor and the processing terminal 400 operated by the learner are connected to each other via the server device 100 so that the advisor and the learner can communicate with each other. To do. The first processing unit 186 provides a communication tool between the learner and the adviser having two-way and real-time characteristics by using, for example, a known chat function, and makes it possible to smoothly support the learner's learning. ..

In the second processing unit 188, the processing terminal 400 operated by the tutor and the processing terminal 200 operated by the learner are connected to each other via the server device 100 so that the tutor and the learner can communicate with each other. To do. The second processing unit 188 provides a communication tool between the learner and the tutor, which has bidirectional and real-time characteristics, by using, for example, a known chat function, and makes it possible to smoothly support the learner's learning. ..

The chat function described above is only an example of a communication tool, and any tool may be used as long as the learner can smoothly communicate with the adviser or the tutor.

(Reservation function)
Next, the tutor reservation function of the learning support system 1 will be described. Each tutor may have a predetermined date and time to access the server device 100. In this case, for example, the tutor A accesses the server device 100 every Wednesday from 20:00 to 23:00, and the tutor B accesses the server device 100 every Saturday from 10:00 to 12:00 to answer the learner's questions.

At this time, the application control unit 170 provides a reservation service so that the learner can communicate with a specific tutor at a predetermined time. For example, when a predetermined learner wants to ask a question to a specific tutor (tutor A), he / she can reserve a predetermined time (21:00 to 22:00 on the second Wednesday) within the access date and time of the specific tutor. The reservation function can be realized by using, for example, a schedule management function.

For example, the first receiving unit 154 receives reservation information for reserving a predetermined time within the access date and time of a specific tutor and identification information of a learner who operates the predetermined processing terminal 200 from a predetermined processing terminal 200. To do.

The notification unit 184 notifies the processing terminal 400 operated by the specific tutor that the specific tutor included in the reservation information will contact the predetermined learner identified by the identification information at a predetermined time. As a result, the specific tutor (for example, tutor A) uses the communication tool provided by the second processing unit 188 to inform the learner when the start time of the reserved predetermined time (for example, 21:00 on the second Wednesday) is reached. You can contact them using a given communication tool.

≪Functional configuration of learner's processing terminal≫
FIG. 13 is a schematic configuration diagram (functional configuration diagram) showing the learner's processing terminal 200 in the embodiment from a functional point of view. The processing terminal 200 is for receiving a learning support service in response to a request from the server device 100 and the like, and as functions for that purpose, at least the second communication unit 260, the storage unit 270, and the first application execution unit 280. To be equipped.

The second communication unit 260 communicates between the server device 100 and the network N. For example, the second receiving unit 264 supplies the data received from the server device 100 to the first application executing unit 280, and the second transmitting unit 262 supplies the data supplied from the first application executing unit 280 to the server. It has a function of transmitting to the device 100. Specifically, the second communication unit 260 may be composed of at least the wireless LAN communication unit 218 shown in FIG. 3 described above.

The storage unit 270 is for storing various programs and various data, and specifically, may be composed of the storage unit 220 and the like shown in FIG. 3 described above. Here, the program stored in the storage unit 270 is the first program of the first application provided to the learner. Further, the storage unit 270 also records data related to such learning support, display data, data of various calculation results, and the like.

The first application execution unit 280 may be composed of, for example, a main control unit 250 or the like. The first application execution unit 280 has a function of receiving a first application, for example, a learning support service by executing the first program. The first application execution unit 280 includes a reception unit 282, an access unit 284, and a display control unit 288 as functions for receiving this learning support service.

The reception unit 282 accepts the learner's operation. The reception unit 282 receives the operation contents and information input by the learner by using the touch sensor 202B, the microphone 206, the hard button 208, the hard key 210, the camera 230, and the like. For example, the reception unit 282 receives an access request to the server device 100 by a learner, character input, image information, voice information, and the like.

When the access unit 284 obtains the access request from the reception unit 282, the access unit 284 accesses the server device 100. The access unit 284 may have a login unit 286, and the login unit 286 transmits a login request including a learner's login ID and password to the server device 100 via the second transmission unit 262.

Further, when the reception unit 282 acquires character information, image information, voice information, etc. after the connection with the server device 100 is established by the access unit 284, each information is transmitted to the server device 100 via the second transmission unit 262. To send to.

The second receiving unit 264 receives from the server device 100 list information representing the tutor matching the learner, which is generated based on the learner information 162, the supporter information 164, and the access information 166.

The display control unit 288 controls the touch panel 202 to display the list information received by the second reception unit 264. As a result, the learner can see a list of tutors that match him / her, and can select a tutor that is likely to answer his / her question accurately.

In addition, the first application execution unit 280 can send a message to the advisor processing terminal 300 via the server device 100, for example, by the PUSH type. In addition, the first application execution unit 280 has a known chat function, so that it can chat with an advisor via the server device 100. As a result, the learner can send a message such as career counseling to the advisor and receive an answer.

In addition, the first application execution unit 280 can send a message to the tutor processing terminal 400 via the server device 100, for example, by the PULL type. In addition, the first application execution unit 280 has a known chat function, so that it can chat with the tutor via the server device 100. This allows the learner to send a message to the tutor, such as a question or a question about the university of choice.

The display control unit 288 controls the touch panel 202 to display information and the like related to the chat received by the second reception unit 264. This allows learners to ask questions and get answers in real time.

≪Functional configuration of advisor processing terminal≫
FIG. 14 is a schematic configuration diagram (functional configuration diagram) showing the processing terminal 300 of the advisor in the embodiment from a functional point of view. The processing terminal 300 plays a part of the learning support service in response to a request from the server device 100, and has at least a third communication unit 360, a storage unit 370, and a second application execution unit as functions for that purpose. It is equipped with 380.

The third communication unit 360 communicates between the server device 100 and the network N. For example, the third receiving unit 364 supplies the data received from the server device 100 to the second application executing unit 380, and the third transmitting unit 362 supplies the data supplied from the second application executing unit 380 to the server. It has a function of transmitting to the device 100. Specifically, the third communication unit 360 may be composed of at least the wireless LAN communication unit 218 shown in FIG. 3 described above.

The storage unit 370 is for storing various programs and various data, and specifically, it may be composed of the storage unit 220 and the like shown in FIG. 3 described above. Here, the program stored in the storage unit 370 is the second program of the second application provided to the advisor. Further, the storage unit 370 also records data related to such learning support, display data, data of various calculation results, and the like.

The second application execution unit 380 may be composed of, for example, a main control unit 250 or the like. The second application execution unit 380 has each function that plays a part of the second application, for example, the learning support service by executing the second program. The second application execution unit 380 includes a reception unit 382, an access unit 384, and a display control unit 388 as functions that play a part in this learning support service.

The reception unit 382 accepts the operation of the advisor. The reception unit 382 receives the operation content and information input by the learner by using the touch sensor 202B, the hard button 208, the hard key 210, and the like. For example, the reception unit 382 receives an access request to the server device 100 by an advisor, character input, and the like.

When the access unit 384 obtains the access request from the reception unit 382, the access unit 384 accesses the server device 100. The access unit 384 may have a login unit 386, and the login unit 386 transmits a login request including the login ID and password of the advisor to the server device 100 via the third transmission unit 362.

Further, when the reception unit 382 acquires the character information or the like after the connection with the server device 100 is established by the access unit 384, each information is transmitted to the server device 100 via the third transmission unit 362. ..

The second application execution unit 380 can send a message to the learner's processing terminal 200 via the server device 100, for example, by the PUSH type. In addition, the second application execution unit 380 has a known chat function, so that it can chat with the learner via the server device 100. As a result, the advisor can send a message such as learning status and encouragement to the learner in a timely manner.

In addition, the second application execution unit 380 can transmit a message to the tutor processing terminal 400 via the server device 100, for example, by the PUSH type. This allows the advisor to send a message to the tutor about the learner's situation and what he or she wants the learner to know.

The display control unit 388 controls the touch panel 202 to display the information related to the chat received by the third reception unit 364. As a result, the advisor can answer the learner's questions in real time.

≪Functional configuration of tutor processing terminal≫
FIG. 15 is a schematic configuration diagram (functional configuration diagram) showing the tutor processing terminal 400 in the embodiment from a functional point of view. The processing terminal 400 plays a part of the learning support service in response to a request from the server device 100, and has at least the fourth communication unit 460, the storage unit 470, and the third application execution unit as functions for that purpose. It is equipped with 480.

The fourth communication unit 460 communicates between the server device 100 and the network N. For example, the fourth receiving unit 464 supplies the data received from the server device 100 to the third application executing unit 480, and the fourth transmitting unit 462 supplies the data supplied from the third application executing unit 480 to the server. It has a function of transmitting to the device 100. Specifically, the fourth communication unit 460 may be composed of at least the wireless LAN communication unit 218 shown in FIG. 3 described above.

The storage unit 470 is for storing various programs and various data, and specifically, it may be composed of the storage unit 220 and the like shown in FIG. 3 described above. Here, the program stored in the storage unit 470 is the third program of the third application provided to the tutor. Further, the storage unit 470 also records data related to such learning support, display data, data of various calculation results, and the like.

The third application execution unit 480 may be composed of, for example, a main control unit 250 or the like. The third application execution unit 480 has each function that plays a part of the third application, for example, the learning support service by executing the third program. The third application execution unit 480 includes a reception unit 482, an access unit 484, and a display control unit 488 as functions that play a part in this learning support service.

The reception unit 482 accepts the operation of the tutor. The reception unit 482 receives the operation content and information input by the learner using the touch sensor 202B, the microphone 206, the hard button 208, the hard key 210, and the like. For example, the reception unit 482 receives an access request to the server device 100 by an advisor, character input, voice input, and the like.

When the access unit 484 receives the access request from the reception unit 482, the access unit 484 accesses the server device 100. The access unit 484 may have a login unit 486, and the login unit 486 transmits a login request including the login ID and password of the advisor to the server device 100 via the fourth transmission unit 462.

Further, when the reception unit 482 acquires the character information or the like after the connection with the server device 100 is established by the access unit 484, each information is transmitted to the server device 100 via the fourth transmission unit 462. ..

Further, the third application execution unit 480 can send a message to the learner's processing terminal 200 via the server device 100, for example, by the PUSH type. In addition, the third application execution unit 480 has a known chat function, so that it can chat with the learner via the server device 100. As a result, the tutor can timely send information about the school, a message such as an answer to a question, a voice, and the like to the learner.

Further, the third application execution unit 480 can transmit a message to the advisor processing terminal 300 via the server device 100, for example, by the PUSH type. As a result, the tutor can send a message to the adviser about the learner's situation and what the adviser wants to hear.

The display control unit 488 controls the touch panel 202 to display information and the like related to the chat received by the fourth receiving unit 464. As a result, the tutor can answer the learner's questions in real time. The chat function described above may be realized by using a server device different from the server device 100.

<Screen example>
Next, a screen example of the learning support service provided by the learning support system 1 will be described. The screen example shown below is a screen example displayed on the learner's processing terminal 200. FIG. 16 is a diagram showing a screen example of a learning advice room by an advisor. In the example shown in FIG. 16, the image character of the advisor "AAB" is displayed on the upper left of the screen, and the message from the advisor is displayed in the balloon AR10 displayed on the center of the screen. Further, the image character may represent an advisor, and may be, for example, a photographic image.

For messages that cannot be displayed in the balloon AR10, when the learner presses "Read more", the balloon is enlarged and more messages can be read (see, for example, FIG. 17).

In addition, at the lower right of the screen of the learning advice room, a "Aspiring Tutor Talk Room" button B12 is displayed, which enables the learner and the tutor to chat in real time. When the display area of each tutor in the button B12 is pressed by the learner, the screen is switched to the chat screen between the tutor and the learner corresponding to the pressed display area (see, for example, FIGS. 18 to 20).

Further, at the lower left of the screen of the learning advice room, the "examination strategy advisor talk room" button B10 that enables the learner and the adviser to chat in real time is displayed. When this button B10 is pressed by the learner, the screen switches to the chat screen between the advisor and the learner (see, for example, FIG. 21).

FIG. 17 is a diagram showing an example of a balloon in which a message by an advisor is enlarged and displayed. In the example shown in FIG. 17, the balloon AR12 is enlarged more than the balloon AR10 shown in FIG. 16, and the message content of the advisor “AAB” is displayed in the balloon AR12. At this time, for example, when the learner touches an area other than the balloon AR12, the screen returns to the original screen shown in FIG.

The message displayed in the learning advice room can be realized by the server device 100 notifying the learner's processing terminal 200 of PUSH based on the advice information shown in FIG.

FIG. 18 is a diagram showing an example of a chat screen (No. 1) between the tutor and the learner. In the example shown in FIG. 18, the image character of the tutor "CCA" having a chat is displayed on the left edge of the screen. This image character may represent a tutor, and may be, for example, a photographic image.

In the example shown in FIG. 18, the balloon from the left side of the screen indicates a message from the tutor, and the balloon from the right side of the screen indicates a message from the learner. It is also possible to paste an image on the chat screen between the tutor and the learner. The image G10 shown in FIG. 18 is an image uploaded by the tutor “CCA” to the server device 100 using the processing terminal 400.

FIG. 19 is a diagram showing an example of a chat screen (No. 2) between the tutor and the learner. In the example shown in FIG. 19, the chat contents are displayed after the chat screen shown in FIG. The image G12 is displayed on the chat screen shown in FIG. 19, and the image G12 is an image uploaded by the learner to the server device 100 using the processing terminal 200. Further, as shown in the final message of the chat screen shown in FIG. 19, the tutor "CCA" can explain the problem to the learner "XXX" by voice.

FIG. 20 is a diagram showing an example of a chat screen (No. 3) between the tutor and the learner. In the example shown in FIG. 21, the tutor explains to the learner using a known whiteboard function. The board W shown in FIG. 20 is a display area of a whiteboard using the whiteboard function. At this time, the learner can receive explanations of the tutor's problems and ask questions while looking at the figures and the like written on the board W using the voice call.

The messages and the like shown in FIGS. 18 to 20 are displayed on the learner's processing terminal 200 and the tutor's processing terminal 400 based on the communication information shown in FIG.

FIG. 21 is a diagram showing an example of a chat screen between the advisor and the learner. In the example shown in FIG. 21, the image character of the advisor "AAB" who is chatting is displayed at the left end of the screen. This image character may represent an advisor, and may be, for example, a photographic image. In the example shown in FIG. 21, the balloon from the left side of the screen indicates a message from the advisor, and the balloon from the right side of the screen indicates a message from the learner.

The message shown in FIG. 21 is displayed on the learner's processing terminal 200 and the advisor's processing terminal 300 based on the communication information shown in FIG.

<Operation>
Next, the operation in the learning support system 1 will be described. FIG. 22 is a sequence diagram showing an example of processing related to information registration and communication between the advisor and the learner.

In step S101 shown in FIG. 22, the processing terminal 400 receives the operation of the tutor and requests the server device 100 to register its own profile information.

In step S104, the registration unit 172 of the server device 100 registers the tutor profile information as the supporter information 164 in the storage unit 160. The supporter information 164 can be edited as appropriate.

In step S106, the processing terminal 200 receives the operation of the learner and requests the server device 100 to register its own profile information (basic attribute information, course-related information, etc.), learning-related information, and the like.

In step S108, the registration unit 172 of the server device 100 registers each learner's information in the storage unit 160 as the learner information 162. The learner information 162 can be edited as appropriate. The order of steps S102 to S104 and steps S106 to 108 is not particularly limited.

In step S110, the allocation unit 180 of the server device 100 collates the learner information 162 with the adviser information regarding the advisor, and determines an advisor matching the learner. The advisor may be artificially decided by a person who has referred to the learner information based on an empirical rule or the like.

In step S112, the notification unit 184 of the server device 100 transmits the determined advisor information to the learner's processing terminal 200 and notifies the learner's processing terminal 200.

In step S114, the processing terminal 200 is controlled to display the advisor information notified from the server device 100 on the display unit (touch panel 202).

In step S116, the processing terminal 200 detects that the communication with the advisor is requested (the “examination strategy advisor talk room” button B10 shown in FIG. 16 is pressed) based on the operation from the learner. For example, it executes a chat function and accepts input such as questions. The process of step S116 may not be performed after step S114, and may be performed at any timing.

In step S118, the processing terminal 200 transmits the input question or the like to the server device 100 by using the chat function.

In step S120, the server device 100 records the information received from the processing terminal 200 as a log using the chat function.

In step S122, the first processing unit 186 of the server device 100 transmits the learner's question or the like to the processing terminal 300.

In step S124, the processing terminal 300 controls the learner's question or the like to be displayed on the display unit using the chat function.

In step S126, the processing terminal 300 accepts the operation of the advisor and receives the input of the answer to the learner's question or the like by using the chat function.

In step S128, the processing terminal 300 transmits the input answer to the server device 100 by using the chat function.

In step S130, the server device 100 records the information received from the processing terminal 300 as a log using the chat function.

In step S132, the first processing unit 186 of the server device 100 transmits the answer of the advisor to the processing terminal 200.

In step S134, the processing terminal 200 controls the advisor's answer to be displayed on the display unit using the chat function. Steps S116 to S134 are iteratively processed as needed. In addition, the advisor may send advice or the like to the learner as an opportunity to execute the chat function.

Through the above processing, the learner and the adviser can send and receive messages such as career counseling by using a function capable of communicating in real time.

FIG. 23 is a sequence diagram showing an example of processing related to communication between the tutor and the learner. In step S202, the processing terminal 400 receives the operation of the tutor and requests the server device 100 to log in. Here, a login request is used as an example of an access request.

In step S204, the server device 100 performs an authentication process on the login request from the processing terminal 400 by using the login ID, password, and the like. The authentication process may be executed by the authentication server.

In step S206, the processing terminal 200 requests the server device 100 to log in in response to the operation of the learner.

In step S208, the server device 100 performs an authentication process on the login request from the processing terminal 200 by using the login ID, password, and the like. At this time, the identification unit 178 of the server device 100 identifies the learner who has logged in. In addition, the acquisition unit 176 of the server device 100 acquires the learner information 162, the supporter information 164, and the access information 166 of the specified learner.

In step S210, the search unit 182 of the server device 100 searches for a tutor matching the specified learner based on the learner information 162, the supporter information 164, and the access information 166. For example, the search unit 182 learns specified based on the information about the learner's desired school and the enrollment information of the tutor's school from among the tutors specified to be accessing the server device 100 based on the access information 166. Search for tutors enrolled in the school of your choice.

In step S212, the server device 100 transmits the list information representing one or a plurality of tutors searched and extracted to the processing terminal 200.

In step S214, the processing terminal 200 controls to display the received list information on the display unit.

In step S216, the processing terminal 200 accepts the selection of one tutor from the list information based on the learner's operation. When the processing terminal 200 accepts this selection, it detects that communication with the tutor is requested (the display area of a predetermined tutor in the "Aspiring Tutor Talk Room" shown in FIG. 16 is pressed). And, for example, execute the chat function.

In step S218, the processing terminal 200 receives an input such as a question based on an operation from the learner.

In step S220, the processing terminal 200 transmits the input question or the like to the server device 100 by using the chat function.

In step S222, the server device 100 records the information received from the processing terminal 200 as a log using the chat function.

In step S224, the second processing unit 188 of the server device 100 transmits the learner's question or the like to the processing terminal 400.

In step S226, the processing terminal 400 controls the learner's question or the like to be displayed on the display unit by using the chat function.

In step S228, the processing terminal 400 receives the operation of the tutor and receives the input of the answer to the learner's question or the like by using the chat function.

In step S230, the processing terminal 400 transmits the input answer to the server device 100 by using the chat function.

In step S232, the server device 100 records the information received from the processing terminal 400 as a log using the chat function.

In step S234, the second processing unit 188 of the server device 100 transmits the tutor's answer to the processing terminal 200.

In step S236, the processing terminal 200 controls the tutor's answer to be displayed on the display unit using the chat function. Steps S218 to S236 are iteratively processed as needed. In addition, the tutor may send advice or the like to the learner as an opportunity to execute the chat function.

Through the above processing, the learner and the tutor can send and receive messages such as questions and answers to problems about the school by using a function capable of communicating in real time.

FIG. 24 is a sequence diagram showing an example of processing related to instructions from the advisor to the tutor. In step S302 shown in FIG. 24, the processing terminal 300 requests the server device 100 as an instruction from the advisor to the tutor about the content or the like that the learner is requested to work on based on the operation from the advisor.

In step S304, the server device 100 transmits the instruction content to the processing terminal 400 by using the mail function and the communication tool in the learning support system 1.

In step S306, the processing terminal 400 controls to display the received instruction content on the display unit.

In step S308, the processing terminal 400 receives an input such as encouragement to the learner based on the instruction content by operating the tutor.

In step S310, the processing terminal 400 transmits the input encouragement or the like to the server device 100 by using, for example, a chat function, and contacts the server device 100.

In step S312, the server device 100 records the information received from the processing terminal 400 as a log using the chat function.

In step S314, the second processing unit 188 of the server device 100 transmits the learner's question or the like to the processing terminal 200 to contact the user.

In step S316, the processing terminal 200 controls the tutor's encouragement and the like to be displayed on the display unit by using the chat function.

In step S318, the processing terminal 200 accepts the learner's operation and receives the input of the answer to the tutor's encouragement or the like by using the chat function.

In step S320, the processing terminal 200 transmits the input answer to the server device 100 by using the chat function.

In step S322, the server device 100 records the information received from the processing terminal 200 as a log using the chat function.

In step S324, the second processing unit 188 of the server device 100 transmits the learner's answer to the processing terminal 400.

In step S326, the processing terminal 400 controls the learner's answer to be displayed on the display unit using the chat function. Steps S328 to S326 are iteratively processed as needed.

Through the above processing, the advisor can give instructions to the tutor on the learning support system 1, and the tutor can send encouragement, advice, etc. to the learner in a timely manner.

Each processing step included in the above-mentioned processing flow can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents, and another step is added between each processing step. You may. Further, the steps described as one step for convenience can be executed by being divided into a plurality of steps, while those described as one step can be grasped as one step for convenience.

As described above, the learning support system 1 can provide a mechanism capable of automatically searching for a supporter matching the learner and asking a question and answering in real time on both of the matched persons.

In addition, the learning support system 1 can be applied not only to learners but also to those who want to learn laws and hobbies, and advisors and tutors should allocate appropriate human resources according to the learners' learning contents. Just do it.

As described above, the present invention is not limited to the above-described embodiment and the modifications already described, and various modifications can be made without departing from the gist thereof. That is, the above embodiment is merely an example in all respects and is not construed in a limited manner. Further, each of the above-mentioned processing flows can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

1 Learning support system 100 Server device 200, 300, 400 Processing terminal 150 Communication unit 160 Storage unit 170 App control unit 172 Registration unit 176 Acquisition unit 178 Specific unit 180 Allocation unit 182 Search unit 184 Notification unit 186 1st processing unit 188 2nd Processing unit

Claims (7)

The first storage unit that stores learner information about each learner,
A second storage unit that stores supporter information about each supporter who supports the learner,
A third storage unit that stores access information indicating whether or not each supporter has access to a predetermined server,
A specific unit that identifies a predetermined learner who has accessed the predetermined server, and
One or more supports that match the predetermined learner based on the learner information and the supporter information from among the supporters identified as accessing the predetermined server based on the access information. Search department to search for people and
An allocation unit that assigns an adviser who gives advice to the learner based on the learner information,
When the adviser is assigned by the assigning unit, the information of the adviser is notified to the first processing terminal operated by the predetermined learner, and the search unit searches for the one or more supporters. In this case, a notification unit that notifies the first processing terminal operated by the predetermined learner of list information representing the one or more supporters, and a notification unit.
Learning support system equipped with. The learner information includes aspiration information representing the school or field that each learner desires.
The supporter information includes enrollment information indicating the school or field in which each supporter is enrolled.
The search unit
The learning support system according to claim 1, wherein a supporter enrolled in a school or field desired by the predetermined learner is searched for from the specified supporters based on the desired information and the enrollment information. The search unit
The person according to claim 1 or 2, wherein when the information included in the learner information includes information for which a priority key is set, the supporter is searched for using the information set for the priority key. Learning support system. The second processing terminal operated by the adviser and the first processing terminal operated by the learner are communicably connected via the predetermined server, enabling communication between the adviser and the learner. 1st processing unit and
A second processing unit that enables communication between the supporter and the learner by connecting the third processing terminal operated by the supporter and the first processing terminal so as to be able to communicate with each other via the predetermined server. When,
The learning support system according to any one of claims 1 to 3. When the access date and time of each supporter to the predetermined server is predetermined,
A receiving unit that receives reservation information for reserving a predetermined time within the access date and time of a specific supporter and identification information of the predetermined learner from the first processing terminal.
A notification unit that notifies a third processing terminal operated by the specific supporter to contact the predetermined learner at the predetermined time based on the reservation information and the identification information.
The learning support system according to any one of claims 1 to 4, further comprising. The first acquisition unit that acquires learner information about each learner stored in the first storage unit,
The second acquisition unit that acquires the supporter information about each supporter who supports the learner, which is stored in the second storage unit,
The third acquisition unit that acquires the access information stored in the third storage unit, which indicates whether or not there is access from each supporter,
A specific part that identifies the specified learner who requested access,
A search for searching for one or more supporters matching the predetermined learner based on the learner information and the supporter information from the supporters identified as being accessed based on the access information. Department and
An allocation unit that assigns an adviser who gives advice to the learner based on the learner information,
When the adviser is assigned by the assigning unit, the information of the adviser is notified to the first processing terminal operated by the predetermined learner, and the search unit searches for the one or more supporters. In this case, a notification unit that notifies the first processing terminal operated by the predetermined learner of list information representing the one or more supporters, and a notification unit.
A server device that comprises. Acquire learner information about each learner stored in the first storage unit,
Acquire the supporter information about each supporter who supports the learner, which is stored in the second storage unit.
Acquire the access information stored in the third storage unit, which indicates whether or not there is access from each supporter.
Identify the given learner who requested access
From the supporters identified as being accessed based on the access information, one or a plurality of supporters matching the predetermined learner are searched based on the learner information and the supporter information.
Assign an adviser who gives advice to the learner based on the learner information,
When the adviser is assigned by the assigning unit, the information of the adviser is notified to the first processing terminal operated by the predetermined learner, and the search unit searches for the one or more supporters. In this case, the list information representing the one or more supporters is notified to the first processing terminal operated by the predetermined learner.
An information processing method in which a computer executes processing.