JP6722337B1 - Information processing system, information processing apparatus and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To more appropriately select a store that can undertake a food order. An information processing system is based on a desired information acquisition unit that acquires desired information of dishes from a customer, a store information acquisition unit that acquires store information of a plurality of stores, and energy information of cooking appliances in the stores. It has a load specifying unit that specifies the load of the cooking appliance, and a store display unit that displays a store where the customer can undertake the desired food order based on the desired information, the store information, and the load information. [Selection diagram] Figure 1

Description

The present invention relates to an information processing system, an information processing device and a program.

For example, in Patent Document 1, the order management server registers and records the store status obtained from the participating store terminals of the participating stores and the order details for the participating stores, and the store search server determines a predetermined order according to the order from the customer terminal. A courier delivery system is disclosed in which the shop status of a shop that meets the conditions is acquired from an order management server, the optimum shop that can deliver the fastest delivery is selected, and the customer order is assigned and responded.

JP, 2009-205301, A

By the way, when selecting a store that can undertake a food order from a plurality of stores, for example, if you select a store based only on the order contents, it may not be possible to properly select a store that can undertake the order. It was.
It is an object of the present invention to more appropriately select a store that can accept a food order , depending on the situation related to the cooking equipment of the store .

Based on such an object, the present invention is based on a desired information acquisition unit that acquires desired information of dishes from customers, a store information acquisition unit that acquires store information of a plurality of stores, and energy information of cooking appliances in the stores. A load specifying means for specifying the load of the cooking appliance, and a store display for displaying a store in which the customer can undertake an order for a desired dish based on the desired information, the store information and the load information. An information processing system having means.
The store display means may display the store selected by using the cooking time of the dish specified based on the load information.
Further, the store display means may display the store selected based on the moving time required to move the food to the customer and the cooking time.
Further, the cooking device includes a plurality of cooking units for cooking, and the load identifying unit identifies the cooking unit used for cooking for each cooking unit according to the energy information. It can be a feature.
The load identifying means may identify the use of the cooking unit by using the temperature information of the cooking appliance.
Further, based on such an object, the present invention provides a desired information acquisition unit that acquires desired food information from a customer, a store information acquisition unit that acquires store information of a plurality of stores, and energy information of cooking appliances in the stores. A load specifying means for specifying the load of the cooking appliance based on the above, and a store capable of undertaking an order for the dish desired by the customer specified based on the desired information, the store information and the load information. An information processing device, comprising: a display unit for displaying on a screen.
Further, based on such an object, the present invention specifies a computer on the basis of a function of receiving a customer's request information for cooking, the desired information, shop information of a plurality of shops, and energy information of cooking appliances in the shop. And a function of displaying, on the screen, a store that can be undertaken to order the dish desired by the customer, which is selected according to the load information of the cooking appliance.

According to the present invention, it is possible to more appropriately select a store that can undertake a food order.

It is a general view of an example of an information processing system of the first embodiment. It is explanatory drawing of the cooking equipment installed in the kitchen of the store of this embodiment. It is a figure which shows the function structure of the server apparatus of this embodiment. It is an example of a customer information management table of the present embodiment. It is an example of a store information management table of the present embodiment. It is an example of the energy information of the store of this embodiment. It is a table of cooking time which the store selection part of this embodiment uses. It is an operation|movement flowchart of the information processing system of this embodiment. It is an example of the load information of the cooking appliance of a store displayed on a customer's terminal device.

Embodiments for carrying out the present invention will be described below with reference to the accompanying drawings.
FIG. 1 is an overall view of an example of the information processing system 1 of the first embodiment.

[Information processing system 1]
As shown in FIG. 1, the information processing system 1 of the present embodiment includes a terminal device 10 used by a customer for information communication and a store terminal device 20 installed in a store where food and drink (hereinafter referred to as dishes) can be delivered. And a server device 30 (an example of an information processing device) capable of mutually communicating with a plurality of devices.
In addition, as shown in FIG. 1, in the present embodiment, a first delivery shop and a second delivery shop are illustrated as an example of a plurality of shops capable of delivering food. The first delivery store and the second delivery store are stores that form a chain store, and the contents of dishes that can be provided and the cooking appliances in the stores are similarly configured.

Further, in the information processing system 1 of the present embodiment, the respective devices can mutually perform information communication via the network. The network is not particularly limited as long as it is a communication network used for data communication between each device, and may be, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, or the like. The communication line used for data communication may be wired or wireless and may be used together. Further, each device may be connected via a plurality of networks or communication lines using a gateway device or a relay device such as a router.
Further, in the example shown in FIG. 1, one server device 30 is shown, but the server device 30 is not limited to a single server machine. The server device 30 may be distributed to a plurality of server machines provided on the network to realize the function of the server device 30 (so-called cloud environment or the like).

In the information processing system 1 of the present embodiment, when an order for food delivery is received from a customer, the load of the cooking appliance is specified based on the energy information of the cooking appliance in the store when the order is placed, and the load of the plurality of stores From, select a store that takes the shortest time from order to delivery, or select a store so that orders are not concentrated in some stores. Then, in the information processing system 1 of the present embodiment, food is delivered from the selected store to the customer.

[Terminal device 10]
As the terminal device 10, a device that a customer can carry, such as a mobile phone such as a smartphone and a mobile terminal device such as a tablet terminal, can be used. The terminal device 10 of the present embodiment is provided with a touch panel, and a customer touches the screen to perform an operation and an instruction for an image displayed on the screen. The terminal device 10 may be a stationary personal computer (PC).

Then, in the present embodiment, the customer logs in from the terminal device 10 to the server device 30 and sends the order information, which is the order for the desired food delivery, to the server device 30 to place the food order. The order information of this embodiment includes the customer ID and the content of the food to be ordered.

[Store terminal device 20]
The store terminal device 20 is installed in each store that provides food in this system. As the store terminal device 20, for example, a stationary personal computer (PC) can be used.
Then, the store terminal device 20 transmits to the server device 30 position information such as the address of the store, business days (closed days) of the store, business hours, information of cooking appliances installed in the kitchen of the store, and the like.
Further, the shop terminal device 20 of the present embodiment receives information regarding the customer's order from the server device 30. The store clerk cooks and delivers food according to the information about the customer's order received by the store terminal device 20.

Further, the store terminal device 20 transmits energy information regarding the cooking appliances of each store to the server device 30. In the present embodiment, the energy information about the cooking appliance of the store, for example, a gas range installed in the store, a boiled noodle machine, the amount of gas used by the cooking appliance such as a gas griller, the amount of electricity used, the amount of water used, It is also information obtained by measuring the temperature of cooking equipment. Then, the shop terminal device 20 transmits the acquired energy information to the server device 30 in real time at least during business hours.

FIG. 2 is an explanatory diagram of the cooking equipment installed in the kitchen of the store of this embodiment.
As shown in FIG. 2, in the kitchen of the store, a gas range 21 that is a furnace that uses gas as a fuel, a boiled noodle machine 22 that uses gas as fuel, and boil noodles, and gas as fuel are used. A gas griller 23 that heats foods placed on an iron plate and a sink 24 through which water flows are set. Further, the kitchen is provided with a gas pipe 25 for supplying gas to each cooking appliance and a gas meter 26 for measuring the amount of gas used. Further, the kitchen is provided with a water pipe 27 that supplies water to the boiled noodle machine 22 and the sink 24, and a water meter 28 that measures the amount of water used. In the kitchen of the present embodiment, the boiled noodle machine 22 and the gas griller 23 are respectively provided with thermo cameras 29 capable of measuring the surface temperature of the object.

In the present embodiment, the gas range 21 has a plurality of (for example, five) stoves 21r. The gas range 21 is configured to be capable of cooking by burning gas individually for each stove 21r. Therefore, in the gas range 21, as the number of the cooking stoves 21r used for cooking increases, the amount of gas used in the gas range 21 increases.

In the present embodiment, the boiled noodle machine 22 has a plurality of (eg, 6) boiled mouths 22b. The boiled noodle machine 22 of the present embodiment is configured so that the amount of gas used is kept substantially constant regardless of the number of boiled mouths 22b used.

The gas griller 23 has a flat baked surface 23p in the present embodiment. Then, the gas griller 23 heats the food by placing the food on the baking surface 23p. The baking surface 23p has an area where, for example, six dishes can be cooked. In addition, the gas griller 23 of the present embodiment is configured such that the amount of gas used is kept substantially constant regardless of the area occupied by the foodstuffs placed on the baking surface 23p.

In addition, in this embodiment, the cooking stove 21r, each boiled mouth 22b, and the area for baking one dish on the baking surface 23p are examples of cooking units.

The gas meter 26 measures the amount of gas used in the kitchen of the store. In this example, the gas meter 26 measures the total amount of gas used in the gas range 21, the boiled noodle machine 22 and the gas griller 23. Then, the gas meter 26 sends the measured amount of gas used to the store terminal device 20 in real time.

The water meter 28 measures the amount of water used in the kitchen of the store. In this example, the water meter 28 measures the total amount of water used in the sink 24 and the boiled noodle machine 22. Then, the water meter 28 sends the measured amount of water used to the store terminal device 20 in real time.

The thermo camera 29 installed in the boiled noodle machine 22 measures the surface temperature of the surface of the boiled noodle machine 22 on which the boiled mouth 22b is provided. Then, the thermo camera 29 sends information on the measured surface temperature of the boiled noodle machine 22 to the store terminal device 20 in real time. The surface temperature of the boiled noodle machine 22 is lower, for example, in the boiled mouth 22b where the noodles are actually boiled than in the boiled mouth 22b where the noodles are not boiled.

The thermo camera 29 installed in the gas griller 23 measures the surface temperature of the baked surface 23p of the gas griller 23. Then, the gas griller 23 sends information on the measured surface temperature of the baked surface 23p to the store terminal device 20 in real time. The surface temperature of the baking surface 23p of the gas griller 23 is lower in the portion on which the food is placed than in the portion on which the food is not placed.

Then, the store terminal device 20 uses the information on the amount of gas used acquired from the gas meter 26, the information on the amount of water used acquired from the water meter, and the temperature information acquired from the thermo camera 29 as the energy information in the server device 30. Send to. The transmission of energy information from the store terminal device 20 to the server device 30 is performed for each store.
Further, in the above example, an example of a cooking appliance that uses gas is used, but a cooking appliance that uses electricity may be used. In this case, the shop terminal device 20 transmits, to the server device 30, information on the amount of electric power used in the cooking appliance in the kitchen of the shop as energy information.

[Server device 30]
FIG. 3 is a diagram showing a functional configuration of the server device 30 of this embodiment.
As shown in FIG. 3, the server device 30 stores a customer management unit 31 that manages customer information of customers who use the service of the present system, a store management unit 32 that manages store information about a plurality of stores, and energy information. A load identifying unit 33 that identifies the load of the cooking appliance in the store based on the load, and a store selecting unit 34 that selects the store that undertakes the customer's order based on the load of the cooking appliance in the store.
In the present embodiment, the store management unit 32 is an example of a “store information acquisition unit”, the load identification unit 33 is an example of a “load identification unit”, and the store selection unit 34 is a “desired information acquisition unit”. It is an example of a "store display means" and a "display means".

(Customer management section 31)
FIG. 4 is an example of the customer information management table 100 of this embodiment.

The customer management unit 31 receives registration of customer information from each customer. The customer information is accepted by the customer inputting the customer information via the terminal device 10. Then, the customer management unit 31 manages the customer information collected for each customer by using the customer information management table 100.

Then, as shown in FIG. 4, the customer information management table 100 includes a “customer ID” that can uniquely identify the customer, a “customer name” that is the name of the customer, and a “customer position” that is information related to the location of the customer. It manages "information" and "contact information" which is the contact information of the customer.

The "customer ID" is arbitrarily given by the system when the customer registers the use of the system via the terminal device 10. In the present embodiment, various types of information regarding customers are associated with customer IDs and managed for each customer.

The “customer position information” is information used to identify the delivery address of the customer who places an order. For example, the location information can be the home address of the customer, the address of the company where the customer works, or the like. The customer location information may be the name of a public facility, a building, a specific venue, or the like as long as the location of the delivery destination can be specified. Further, the customer position information may be coordinates acquired by a GPS receiver mounted on the terminal device 10, for example.

The “contact information” is information used to specify the contact information of the customer who places an order. For example, the contact information can use a telephone number, a mail address, or the like.

(Store management unit 32)
FIG. 5 is an example of the store information management table 200 of this embodiment.
The store management unit 32 uses the store information management table 200 to manage store information such as home delivery stores that can deliver food. The contents of the store information management table 200 are updated at any time by receiving information from the store terminal device 20.
Then, as shown in FIG. 5, the store information management table 200 includes a “store ID” that can uniquely identify the store, a “store name” that is the store name, and “store position information” that is information about the location of the store. ], "store attribute information" regarding store attributes, "business date/time information" regarding store business dates, "kitchen information" that is information regarding the kitchen of the store, and "energy information" acquired from the store terminal device 20. And manage each.

The “store ID” is arbitrarily given by the system when the store registers the use of the system via the store terminal device 20. In addition, in the present embodiment, various kinds of information regarding the stores are associated with the store IDs and managed for each store.
The “store position information” is information on the address where the store is located.

The “store attribute information” is information regarding the relationship with other stores and the dishes provided by the stores. If the store constitutes a restaurant chain store, the store attribute information is registered with information that can identify the chain.
The “business date and time information” is information for confirming the date and time when the store can provide food, such as the business day (closed day) and business hours of the store.

The “kitchen information” is detailed information about the cooking equipment installed in the store, and information including the occupied time that one dish occupies the cooking unit of the cooking equipment when cooking the one food with the cooking equipment. is there. Specifically, the detailed information of the cooking appliances includes, for example, the number of cooking appliances such as the gas range 21, the boiled noodle machine 22 and the gas griller 23, and the specifications of the cooking appliances.
The occupation time is set for each cooking unit such as one stove 21r of the gas stove 21. When setting the occupation time, the time required to cook one dish is measured for each cooking unit. This measurement is performed on several different types of dishes. And in this embodiment, the average time of several dishes is made into the occupation time. The same applies to the boiled noodle machine 22 and the gas griller 23.

The “energy information” is information indicating the energy of the kitchen cooking appliance transmitted from the store in real time. In addition, in the store information management table 200 of this embodiment, an address (for example, a URL) indicating a storage destination of specific data of energy information is registered.

The store information may include information related to the time when the store provides food, such as the busy hours of the store and the working hours of the store clerk. In this case, as will be described later, when selecting a store that undertakes the customer's order, the busy hours of the store, the working hours of the store clerk, and the like may be taken into consideration.

(Load identification unit 33)
FIG. 6 is an example of the energy information of the store of this embodiment. Note that FIG. 6A shows an example of energy information of the first delivery store, and FIG. 6B shows an example of energy information of the second delivery store.

The load specifying unit 33 specifies the load of the cooking appliance installed in the store based on the energy information acquired from the store terminal device 20. Further, when a plurality of cooking appliances are installed in the store, the load identifying unit 33 of the present embodiment identifies the load for each cooking appliance. Hereinafter, each cooking device will be specifically described.

-Gas range 21-
The load identifying unit 33 identifies the load of the gas stove 21 installed in the store. Specifically, the load identifying unit 33 identifies the load on the gas range 21 using the information on the amount of gas used in the store acquired from the gas meter 26.
As shown in FIG. 6(A), the measurement result of the amount of gas used by the gas meter 26 of the store is the total value of the amount of gas used by the three cooking appliances of the gas range 21, the boiled noodle machine 22 and the gas griller 23. Showing. And the load specific|specification part 33 of this embodiment has grasped|ascertained the usage-amount of each gas of the boiled noodle machine 22 and the gas griller 23 based on the past measurement result of the gas meter 26. As described above, in the boiled noodle machine 22 and the gas griller 23, the amount of gas used is substantially constant from the start of use of each device to the end thereof. The amount of gas used in the boiled noodle machine 22 is, for example, the amount α, and the amount of gas used in the gas griller 23 is, for example, the amount β. Therefore, the load identifying unit 33 determines that the time when the amount of gas used increases by the amount α is the time when the boiled noodle machine 22 is started to be used. Similarly, the load identifying unit 33 determines that the time when the amount of gas used increases by the amount β is the time when the gas griller 23 starts to be used.

Then, the load identifying unit 33 determines that the amount of gas used is larger than the amount (α+β) as the gas range 21 is being used. Furthermore, when the load identifying unit 33 determines that the gas range 21 is being used, the load identifying unit 33 evaluates the load of the gas range 21 on a level basis. The load specifying unit 33 of the present embodiment evaluates the load of the gas range 21 in six levels from level 0 to level 5. Also, the degree of load increases as the number of levels increases. In the present embodiment, the level is evaluated based on the amount of gas used when one stove 21r in the gas range 21 is burning.

The load identifying unit 33 sets level 0 when it is determined that the amount of gas used in the gas range 21 is zero, for example. The load identifying unit 33 sets level 1 when it determines that the amount of gas used in the gas range 21 corresponds to one stove 21r, and sets level 2 when it determines that the amount of gas used corresponds to two stove 21r. And level 3 when it is determined that it corresponds to three stoves 21r, level 4 when it is determined that it corresponds to four stoves 21r, and level 4 when it is determined that it corresponds to five stoves 21r Set to 5.

-Boiled noodle machine 22-
The load specifying unit 33 specifies the load of the boiled noodle machine 22 installed in the store. Specifically, the load identifying unit 33 identifies the load of the boiled noodle machine 22 using the temperature information of the thermo camera 29 that measures the boiled noodle machine 22.

The load identifying unit 33 identifies the temperature of the region corresponding to the boiled mouth 22b of the boiled noodle machine 22 based on the temperature distribution obtained from the thermo camera 29. Then, if the temperature of the region corresponding to the boiled mouth 22b is 100°, for example, the load identifying unit 33 determines that the boiled mouth 22b is empty. On the other hand, if the temperature of the region corresponding to the boiled mouth 22b is lower than 100°, for example, the load identifying unit 33 determines that the boiled mouth 22b is used for cooking by adding noodles.

When determining that the boiled noodle machine 22 is being used, the load identification unit 33 evaluates the load of the boiled noodle machine 22 on a level basis. The load specifying unit 33 of the present embodiment evaluates the load of the boiled noodle machine 22 in six levels from level 0 to level 5. Also, the degree of load increases as the number of levels increases. In the present embodiment, the level is evaluated based on the number of open boiled mouths 22b in the boiled noodle machine 22.

For example, when the load specifying unit 33 determines that the boiled noodle machine 22 has 6 or 5 open boiled mouths 22b, the load identifying unit 33 sets the level to 0. Further, the load identifying unit 33 sets level 1 when it determines that the number of empty boiled mouths 22b in the boiled noodle machine 22 is four, and sets level 2 when it determines that it is three. The case where it is judged to be the number of pieces is set to level 3, the case where it is judged to be one piece is set to the level 4, and the case where it is judged to be 0 piece is set to the level 5.

-Gas griller 23-
The load identifying unit 33 identifies the load of the gas griller 23 installed in the store. Specifically, the load identifying unit 33 identifies the load of the gas griller 23 using the temperature information of the thermo camera 29 that measures the gas griller 23.

The load specifying unit 33 specifies the temperature of the region corresponding to the baked surface 23p of the gas griller 23 based on the temperature distribution obtained from the thermo camera 29. Then, if the temperature of the baked surface 23p is, for example, 200° or more, the load identifying unit 33 determines that the area is empty. On the other hand, if the temperature of the baked surface 23p is lower than, for example, 200°, the load specifying unit 33 determines that the food is placed on the area and is used for cooking.

When it is determined that the gas griller 23 is used, the load identifying unit 33 evaluates the load of the gas griller 23 on a level basis. The load identifying unit 33 of the present embodiment evaluates the load of the gas griller 23 in six levels from level 0 to level 5. Also, the degree of load increases as the number of levels increases. In the present embodiment, the level is evaluated based on the size of the area of the grilled surface 23p of the gas griller 23 where the food material is not placed.

For example, the load identifying unit 33 sets the level 0 when it determines that the vacant area in the gas griller 23 corresponds to the entire area of the grilled surface 23p or 5/6. Further, the load identifying unit 33 sets the level 1 when it determines that the vacant area in the gas griller 23 corresponds to two-thirds of the baking surface 23p, and determines that it corresponds to one-half of the baking surface 23p. The case is set as level 2, the case where it is determined that it corresponds to one-third of the baking surface 23p is set as level 3, and the case where it is determined that it corresponds to one-sixth of the baking surface 23p is set as level 4 and it is determined that it is almost zero. If so, the level is set to 5.

(Store selection unit 34)
FIG. 7 is a table of cooking times used by the store selection unit 34 of the present embodiment. 7(A) shows the cooking time of the gas range 21, FIG. 7(B) shows the cooking time of the boiled noodle machine 22, and FIG. 7(C) shows the cooking time of the gas griller 23. ..

The store selection unit 34 of the present embodiment identifies the load of the cooking appliance based on the order information of the food item obtained from the customer, the store information of the store that cooks the ordered food item, and the energy information of the cooking appliance of the store. .. The store selection unit 34 will be described in detail below.

The store selection unit 34 receives a delivery order from the customer's terminal device 10. The order information includes information on the customer who places an order, a menu of dishes ordered by the customer, the number of orders for dishes, and the like.
Then, the store selection unit 34 first selects a store that can provide the food ordered by the customer. In this case, the store selection unit 34 refers to the store information management table 200 and searches for a store that can accommodate the customer's order.

Further, the store selection unit 34 specifies a store located within a predetermined range with respect to the customer's house that is the delivery destination, among the stores that can respond to the customer's order. Then, the store selection unit 34 specifies a plurality of stores (for example, two stores) as candidates for the stores in the order closer to the customer's house. In addition, the store selection unit 34 identifies, for each of the identified candidate stores, the travel time required to move for food delivery based on the distance from the store to the customer's house.

Then, the store selection unit 34 of the present embodiment estimates the cooking time based on the load information of the identified candidate stores.
The store selection unit 34 of the present embodiment specifies the cooking device used for cooking based on the order information from the customer. For example, if the order information is stir-fried food such as fried rice, the store selection unit 34 sets the cooking appliance used for cooking to the gas range 21. Further, if the order information is boiled noodles or the like, the store selection unit 34 sets the cooking device used for cooking to the boiled noodle machine 22. Furthermore, if the order information is, for example, a steak item to be baked, the store selection unit 34 sets the gas griller 23 as a cooking device used for cooking.

Further, the store selection unit 34 estimates the cooking time of the dish ordered by the customer. Here, the store selection unit 34 uses the cooking time estimation table 300 as illustrated in FIG. 7. The estimation table 300 estimates the cooking time for each cooking appliance based on the load information of the cooking appliance.
As shown in FIG. 7A, in the gas range 21, when the load level is 0 to 1, the cooking time is 10 minutes. Further, in the gas range 21, when the load level is 2 to 3, the cooking time is 20 minutes. Then, in the gas range 21, when the load level is 4 to 5, the cooking time is 30 minutes.

In the present embodiment, when cooking one dish in the gas stove 21, it is assumed that the occupying time of one stove 21r is, for example, 10 minutes. When the load level is low, the vacant stove 21r has a margin, so that the cooking time to be estimated is shortened by, for example, leaving the occupied time of 10 minutes as the cooking time. On the other hand, when the load level is high, the cooking stove 21r is buried for cooking other dishes, so the estimated cooking time is lengthened, including the time to wait until the stove 21r is vacant. The contents are the same for the boiled noodle machine 22 and the gas griller 23.

In addition, in this embodiment, in order to specify the occupation time, for example, an average value of cooking times measured in a plurality of dishes when the stove 21r is used is used, but the present invention is not limited to this mode. For example, the occupation time may be calculated for each type of food based on a specific menu of food, for example. In this case, the cooking time is determined by using the occupied time specified according to the type of food already cooked and the occupied time specified according to the type of food ordered for which cooking time is estimated. Can be estimated.

Further, as shown in FIG. 7(B), in the boiled noodle machine 22, when the load level is 0 to 1, the cooking time is 5 minutes. Further, in the boiled noodle machine 22, when the load level is 2 to 3, the cooking time is 10 minutes. Then, in the boiled noodle machine 22, when the load level is 4 to 5, the cooking time is 15 minutes.

Further, as shown in FIG. 7C, in the gas griller 23, when the load level is 0 to 1, the cooking time is 3 minutes. Further, in the gas griller 23, when the load level is 2 to 3, the cooking time is 6 minutes. Then, in the gas griller 23, when the load level is 4 to 5, the cooking time is 9 minutes.

The store selection unit 34 refers to the estimation table 300 according to the content of the dish included in the order information from the customer and the energy information, and the cooking time required for cooking the ordered dish for each compatible store. To estimate.

Then, the store selection unit 34 adds together the travel time required for the food delivery and the cooking time required for cooking the food. The store selection unit 34 selects a store having the shortest total time of the moving time and the cooking time among the candidate stores as a store capable of undertaking an order. Then, the store selection unit 34 displays the information of the store that can accept the order on the screen of the terminal device 10, for example.

Note that the store selection unit 34 may use information regarding the stock of foodstuffs in each store when selecting a store that can accept an order. Then, a store where the specific foodstuff is to be stocked is determined in advance, and the store selection unit 34 may select the store where the foodstuff is stocked only when an order for a dish handling the particular foodstuff is made. .. This reduces, for example, the load on the stores of preparing specific ingredients such as high-grade ingredients at all the stores.

Further, the information processing system 1 of the present embodiment is not limited to using only one cooking appliance for one order or one dish. For example, a plurality of cooking appliances may be used for one dish. In this case, the store selecting unit 34 may set the time obtained by adding the plurality of cooking times specified based on the load information of the plurality of cooking appliances as the cooking time of one dish.

Next, the operation of the information processing system 1 will be specifically described.
FIG. 8 is an operation flow diagram of the information processing system 1 of this embodiment.

As shown in FIG. 8, the login of the customer's terminal device 10 to the server device 30 is accepted (step 101). The login management is approved by the customer management unit 31 of the server device 30.

Then, the server device 30 receives the order information from the customer (step 102). The order information is accepted by the store selection unit 34 of the server device 30.
Further, the store selection unit 34 of the server device 30 refers to the customer information management table 100 managed by the customer management unit 31 to specify the address of the customer who placed the order, that is, the location information of the delivery destination (step 103). ..
Further, the store selection unit 34 refers to the store information management table 200 managed by the store management unit 32, is a store capable of delivering the food ordered by the customer, and is within a predetermined distance from the delivery destination. The candidate store located at is identified (step 104). For example, the store selection unit 34 can use conditions such that the radius between the store and the delivery destination is within 5 km, or the distance is within 15 minutes on a delivery motorcycle, or the like.
In this example, two stores, the first delivery store and the second delivery store, are identified as candidate stores. The travel time of the first delivery shop is 5 minutes. On the other hand, the second delivery shop has a travel time of 15 minutes.

The store selection unit 34 determines whether there are a plurality of candidate stores or a single store (step 105). Then, when a plurality of stores are candidates (Yes in step 105), the store selection unit 34 specifies the load of the cooking appliance based on the energy information for each of the plurality of stores (step 106). Then, the cooking time is estimated for each of the plurality of stores based on the load of the cooking appliance (step 107).

Here, the specification of the load on the cooking appliance based on the energy information for each of the plurality of stores will be specifically described. In this example, it is assumed that the dish ordered by the customer uses the gas stove 21. As shown in FIG. 6A, the load level of the cooking appliance based on the energy information when the “order” is accepted at the first delivery shop is level 5, which is the maximum level. In this case, the cooking time of the first delivery shop is estimated to be 30 minutes. On the other hand, as shown in FIG. 6B, the load level of the cooking appliance based on the energy information when the “order” is accepted at the second delivery shop is level 0. In this case, the cooking time of the second delivery shop is estimated to be 10 minutes.

Then, the store selection unit 34 compares the time obtained by summing the moving time and the cooking time for each of the plurality of candidate stores, and selects the store having a shorter time as the store undertaking the customer's order (step 108). ).
In this example, the total traveling time and cooking time of the first delivery shop is 35 minutes (moving time: 5 minutes + cooking time: 30 minutes). On the other hand, the total traveling time and cooking time of the second delivery shop is 25 minutes (moving time: 15 minutes + cooking time: 10 minutes). Therefore, the store selection unit 34 selects the second delivery store as the store that receives the customer's order.

Then, the server device 30 orders the dish ordered by the customer from the store (step 109). In addition, the server device 30 notifies the customer's terminal device 10 that the second delivery store, which is the store selected in this example, will deliver the food and the estimated delivery time of the dish (step 110). .. The notification that the second delivery store, which is the selected store, will deliver the food and the estimated delivery time of the food will be displayed on the screen of the terminal device 10.

If there is a single candidate store in step 105 (No in step 105), that store is selected as the store under the customer's order, and the process proceeds to step 109.

As described above, in the information processing system 1 of the present embodiment, the load information of the cooking appliances in the store is used to identify the store in which the time required for delivery is shortened. Compared with the mode of selecting, it is possible to more appropriately select a store that can accept an order.

In addition, in the above-mentioned example, the customer who ordered the food delivery selects the store that undertakes the order so that the time it takes for the food to arrive after the order is delivered is shorter. Not limited. For example, if some delivery chain stores have excessive orders, or conversely, there are extremely few orders, the load information should be set so that the load on the cooking equipment at each tune store is leveled. You may select the store which undertakes the order based on this.

In addition, in the information processing system 1, the load on the cooking appliance in the store may be specified by using the amount of water used by the water meter 28 as energy information. That is, for example, when cooking is performed in the boiled noodle machine 22, when the food is washed in the sink 24, or when the used tableware is washed, it is assumed that the amount of water used will increase. Therefore, the server device 30 may specify the load of the cooking appliance in the store based on the amount of water used and select the store.

In the above-described embodiment, when the customer orders food from home, for example, the load information of the cooking appliance based on the energy information is used to specify the store to be delivered. However, the store is specified. Not limited to delivery shops. For example, as described below, it is possible to identify the load information of the cooking appliance based on the energy information for the visiting restaurant and refer to it when the customer searches for the restaurant.

FIG. 9 is an example of load information of the cooking appliances of the store displayed on the customer's terminal device 10.
In this example, for example, Chinese food is specified as the food desired by the customer. Further, the relationship between the position of the customer and the position of the store is specified by the GPS function of the terminal device 10.
Then, as shown in FIG. 9, a map image 61 that the customer refers to when searching for a restaurant is displayed on the terminal device 10. Here, on the map image 61, a Chinese restaurant located near the customer is displayed by an asterisk. Further, in the example of FIG. 9, the load information 62 of the cooking appliance specified based on the energy information of each store and the cooking time information 63 estimated based on the load information are displayed together.

Then, the customer can grasp the situation of the store by referring to the load information 62 and the cooking time information 63. For example, it is possible to grasp the situation of the kitchen of the store, which cannot be known only by the congestion level of the store, so that it can be used as a judgment material when the customer decides the store to enter.

Further, in the information processing system 1, based on the information of the dish desired by the customer, the store information, and the load information of the cooking appliances in the store, the dish is provided from a plurality of stores without waiting for the customer, for example. A selectable store is selected, and information 64 of the selected store is displayed on the screen of the terminal device 10.

Next, the hardware configurations of the terminal device 10, the store terminal device 20, and the server device 30 of the present embodiment will be described.
The terminal device 10, the store terminal device 20, and the server device 30 each include a CPU (Central Processing Unit), a main storage device (working memory), and an auxiliary storage device such as an HDD or SSD. The CPU executes various software such as an OS (Operating System) and applications. The main storage device is a storage area for storing various software and data used for executing the software. The auxiliary storage device is a storage area for storing input data for various software, output data from the various software, and the like.
The terminal device 10, the shop terminal device 20, and the server device 30 each include a communication interface for performing communication with the outside, an output mechanism including a display, a speaker, and the like, and an input device such as a touch panel and a keyboard. Prepare

In the present embodiment, the auxiliary storage device stores an OS program and an application program that realizes a series of functions of the information processing system 1. Then, these programs are read into the main storage device and executed by the CPU, so that the functions of the respective functional units in each of the terminal device 10, the store terminal device 20, and the server device 30 of the present embodiment are realized. ..

Further, the programs that cause the terminal device 10, the store terminal device 20, and the server device 30 to respectively realize a series of operations in the information processing system 1 of the present embodiment are not limited to being provided by, for example, communication means, and various recording media. You may store and provide in.

The configuration for realizing the series of functions performed in the information processing system 1 according to the present embodiment is not limited to the above example. For example, all the functions realized by the server device 30 in the above-described embodiment do not have to be realized by the server device 30, and the terminal device 10 may realize some or all of the functions, for example.

Further, the energy information of the store shown in FIGS. 6A and 6B may be displayed on the store terminal device 20, for example. As a result, the manager who manages the store can utilize the various information obtained from the energy information for business management and marketing. Further, in the store, by referring to the energy information, for example, when opening the store, it is possible to notice that the cooking appliance is forgotten to be turned on, and after the store is closed, it is possible to notice that the cooking appliance is forgotten to be turned off.

1... Information processing system, 10... Terminal device, 20... Store terminal device, 30... Server device, 31... Customer management unit, 32... Store management unit, 33... Load identification unit, 34... Store selection unit

Claims (7)

A desired information acquisition means for acquiring desired information of dishes from customers,
Store information acquisition means for acquiring store information of a plurality of stores,
Load specifying means for specifying the load of the cooking appliance based on the energy information of the cooking appliance in the store,
On the basis of the desired information, the store information and the load information, a store display means for displaying a store in which the customer can undertake the desired food order,
Information processing system having. The information processing system according to claim 1, wherein the store display unit displays the store selected by using the cooking time of the dish specified based on the load information. The information processing system according to claim 2, wherein the store display unit displays the store selected based on the traveling time required for traveling to deliver the food to the customer and the cooking time. .. The cooking device includes a plurality of cooking units for cooking,
The information processing system according to claim 1, wherein the load identifying unit identifies the cooking unit used for cooking for each cooking unit according to the energy information. The information processing system according to claim 4, wherein the load specifying unit specifies the use of the cooking unit by using the temperature information of the cooking appliance. A desired information acquisition means for acquiring desired information of dishes from customers,
Store information acquisition means for acquiring store information of a plurality of stores,
Load specifying means for specifying the load of the cooking appliance based on the energy information of the cooking appliance in the store,
Display means for displaying on the screen a store capable of undertaking an order for the dish desired by the customer, which is specified based on the desired information, the store information and the load information,
An information processing apparatus comprising: On the computer,
With the function to receive food request information from customers,
It is possible to undertake an order for the dish desired by the customer selected according to the load information of the cooking appliance specified based on the desired information, the store information of a plurality of stores, and the energy information of the cooking appliance of the store A function to display various stores on the screen,
A program that realizes.