JP6718485B2 - Maintenance request examination system, maintenance request examination method, and program - Google Patents

Description

The present invention relates to a maintenance request examination system, a maintenance request examination method, and a program.

In recent years, a technique for issuing a bill relating to vehicle maintenance and the like has been known (for example, see Patent Document 1). In such a technique, it was necessary to visually check the validity of the issued maintenance request.

JP, 2010-134601, A

By the way, in a maintenance lease, which is one form of automobile leasing, both maintenance vehicles and maintenance items are diversified, and examination work of maintenance request slips generated by maintenance work is complicated. Therefore, with the technology described above, for example, when applied to a maintenance lease, it is necessary to visually inspect all maintenance request slips that are generated in large numbers every day due to the diversification of maintenance vehicles and maintenance items. There was a problem that it took time.

The present invention has been made to solve the above problems, and an object thereof is to provide a maintenance request examination system, a maintenance request examination method, and a program that can streamline the examination work of maintenance requests.

In order to solve the above problems, one aspect of the present invention is a maintenance request examination system that examines a maintenance request, which is a bill for vehicle maintenance, including a past claim history of the maintenance request and a past maintenance request of the maintenance request. An examination rule that is generated based on the examination result, and an examination rule storage unit that stores the examination rule for extracting the item or the amount of the maintenance request, and a relation that associates the item or the amount with each vehicle information. A related information storage unit that stores information, a claim information acquisition unit that acquires the maintenance request including the vehicle information, and an item or an amount of money from the maintenance request acquired by the request information acquisition unit based on the examination rule However, the examination processing unit that examines the validity of the item or the amount of the maintenance request by referring to the related information based on the extracted item or the amount of money and the vehicle information included in the maintenance request, and the examination processing unit. And a notification processing unit for notifying the result of the above-mentioned examination, the maintenance request examination system.

Further, according to an aspect of the present invention, in the above maintenance request examination system, further, model conversion information in which a derived vehicle model derived from a vehicle model to be examined and the vehicle model capable of the examination are associated with each other is stored. The type conversion information storage unit to perform, the examination processing unit, based on the type conversion information stored in the type conversion information storage unit, to the vehicle type that can be examined, based on the converted vehicle type It is characterized by examining the validity of the item or amount of the maintenance request.

Further, according to an aspect of the present invention, in the above maintenance request examination system, the related information storage unit further stores vehicle verification information which is information relating to vehicle verification as a part of the related information. Further, when the model conversion information corresponding to the vehicle model included in the vehicle verification information is not stored in the model conversion information storage unit, based on the related information and the model conversion information, the A model conversion information updating unit that estimates a conversion candidate of a vehicle model and updates the model conversion information.

Further, according to an aspect of the present invention, in the above maintenance request examination system, the type conversion information updating unit is configured to, when the vehicle verification information is updated, before the maintenance request examination system examines the maintenance request. In addition, the type conversion information is updated.

Further, according to one aspect of the present invention, in the above maintenance request examination system, the examination rules include items of the maintenance request based on a past claim history of the maintenance request and a past examination result of the maintenance request. It is generated by classifying the amount of the maintenance request.

Further, according to an aspect of the present invention, in the above maintenance request examination system, the maintenance request is judged as conforming, nonconforming or undecidable as a result of the examination, and the maintenance request is made when the result of the examination is conforming. Approval, and if the result of the inspection is non-conforming, the request for re-entering the maintenance request is notified, and if the result of the inspection cannot be determined, the request for manual inspection for the maintenance request is notified. And

Further, according to an aspect of the present invention, in the above maintenance request examination system, a notification expression storage unit that stores an expression used for a notification regarding the examination result given to the past examination result of the maintenance request, The examination processing unit generates a notice regarding the examination result based on the examination result and the expression stored in the notification expression storage unit, and the notification processing unit adds the notice to the examination result. Is characterized by.

Further, one aspect of the present invention is an examination rule generated based on a past claim history in a maintenance request that is a bill for vehicle maintenance and a past examination result of the maintenance request. Alternatively, an examination rule storage unit that stores examination rules for extracting the amount of money, a related information storage unit that stores related information that associates an item or an amount of money for each vehicle information, and obtains the maintenance request including the vehicle information. A method for examining a maintenance request of a maintenance request examination system for examining the maintenance request, comprising: a request information acquisition unit for performing an item or amount from the maintenance request acquired by the request information acquisition unit based on the examination rule. And an examination processing step of examining the validity of the item or amount of the maintenance request by referring to the related information based on the extracted item or amount and the vehicle information included in the maintenance request, and the examination. And a notice processing step of notifying the result of the examination examined in the processing step.

Further, one aspect of the present invention is an examination rule generated based on a past claim history in a maintenance request that is a bill for vehicle maintenance and a past examination result of the maintenance request. Alternatively, an examination rule storage unit that stores examination rules for extracting the amount of money, a related information storage unit that stores related information that associates an item or an amount of money for each vehicle information, and obtains the maintenance request including the vehicle information. A computer having a maintenance request examination system that examines the maintenance request, which comprises a billing information acquisition unit to extract an item or an amount from the maintenance request acquired by the billing information acquisition unit based on the examination rule, Based on the extracted item or amount and the vehicle information included in the maintenance request, the related information is referred to, and an examination processing step of examining the validity of the item or the amount of the maintenance request, and an examination in the examination processing step And a notification processing step of notifying the result of the examination performed.

According to the present invention, it is possible to streamline the examination work for maintenance requests.

It is a block diagram showing an example of a maintenance claim examination system concerning this embodiment. It is a figure which shows the data example of the billing information storage part which concerns on this embodiment. It is a figure which shows the data example of the information relevant to the contractor of the relevant information storage part which concerns on this embodiment. It is a figure which shows the data example of the information relevant to the combination of the claim item of the relevant information storage part which concerns on this embodiment. It is a figure which shows the data example of the information relevant to the component of the relevant information storage part which concerns on this embodiment. It is a figure which shows the data example of the information relevant to the work of the relevant information storage part which concerns on this embodiment. It is a figure which shows the data example of the information relevant to the regular inspection of the relevant information storage part which concerns on this embodiment. It is a figure which shows the data example of the type conversion information storage part which concerns on this embodiment. It is a figure which shows the data example of the notification expression memory|storage part which concerns on this embodiment. It is a flow chart which shows an example of the examination processing of the maintenance request concerning this embodiment. It is a figure which shows an example of operation|movement of the maintenance request examination system which concerns on this embodiment. It is a figure which shows an example of the display screen of the factory terminal which concerns on this embodiment. It is a flowchart which shows an example of the update process of the vehicle model conversion information which concerns on this embodiment. It is a figure which shows an example of the display screen of the management terminal which concerns on this embodiment.

Hereinafter, a maintenance request examination system and a maintenance request method according to the best embodiment of the present invention will be described with reference to the drawings.
[Best Embodiment]
FIG. 1 is a block diagram showing an example of a maintenance request examination system 1 according to this embodiment.
As shown in FIG. 1, the maintenance request examination system 1 includes a factory terminal 10, a maintenance request registration device 20, a maintenance request examination device 30, a management terminal 40, and a maintenance request approval device 50.
In addition, in this embodiment, for convenience of description, the maintenance claim examination system 1 will be described as an example including one factory terminal 10 and one management terminal 40. Good.

Further, the factory terminal 10, the maintenance request registration device 20, the maintenance request examination device 30, the management terminal 40, and the maintenance request approval device 50 are connected via a network NW1.
The maintenance request examination system 1 is a system for transmitting and receiving information such as a maintenance request, which is a bill for vehicle maintenance, between the devices.

The factory terminal 10 is, for example, a terminal device such as a personal computer. The factory terminal 10 can be connected to the maintenance request registration device 20 and the maintenance request approval device 50 via the network NW1. Further, the factory terminal 10 transmits the input vehicle maintenance bill information (an example of a maintenance bill; hereinafter also referred to as a “maintenance bill slip”) to the maintenance bill registration device 20 via the network NW1. In addition, the factory terminal 10 is information relating to the result of the examination of the maintenance request slip (an example of the result of the examination of the validity of the maintenance request, hereinafter also referred to as “examination result”) and information for explaining the examination result. The notification given to the result, the information on the completion of registration of the maintenance request slip, and the like are received from the maintenance request registration device 20 and the maintenance request approval device 50 via the network NW1.

Here, the maintenance request slip is information related to the maintenance request, for example, factory information that identifies the factory that performed the maintenance, contractor information that identifies the contractor of the vehicle subject to maintenance, vehicle information related to the vehicle subject to maintenance, It includes date information indicating the date of maintenance, etc., maintenance item information indicating the contents of maintenance performed and the amount charged. Further, the information regarding the examination result includes, for example, information regarding an error in the input maintenance request and information regarding the completion of registration of the maintenance request.

The examination result is a result of examination of the maintenance request slip, which is determined based on a plurality of itemized examination results regarding one maintenance request slip. Here, the item-by-item examination result is the result of the judgment (hereinafter, also referred to as “item-based examination”) of whether the information included in the maintenance request slip conforms to the examination item (hereinafter, “item-based examination”). Also referred to as "separate examination result"). The examination item represents the examination item when the validity of the information included in the maintenance request slip is examined. The itemized examination result is one of "conformance", "nonconformance", and "undecidable". Here, “conformity” means conforming to the examination items. “Non-conformance” means that the inspection item was not satisfied. Further, “undecidable” means that the examination of the examination item could not be performed. For example, if there is insufficient information necessary to conduct the examination of the examination items, the examination result for each item will be “Undecidable”.

The examination result is either "examination OK", "examination NG", or "examination gray". “Examination OK” is the examination result when all the examination results by item relating to one maintenance request slip are “conforming”. Moreover, "examination NG" is an examination result when at least one of the item-based examination results for one maintenance request slip is "nonconformity". “Examination gray” is the examination result in cases other than the above.
The examination result may further include the maintenance request slip.
The factory terminal 10 includes a communication unit 11, an input unit 12, a display unit 13, and a processing unit 14.

The communication unit 11 connects to the network NW1 using wired LAN (Local Area Network) communication, wireless LAN communication, or the like, and performs various types of communication via the network NW1. The communication unit 11 is connected to, for example, the maintenance request registration device 20 and the maintenance request approval device 50 via the network NW1, and performs various communications with the maintenance request registration device 20 or the maintenance request approval device 50.

The input unit 12 is, for example, an input device such as a keyboard or a touch panel, and accepts user input information such as a maintenance request input by a user who registers a maintenance request and selection of options. The input unit 12 outputs the received input information of the user to the processing unit 14.
The display unit 13 is, for example, a liquid crystal display device or the like, and displays various information. The display unit 13 displays various information such as various operation screens, information input screens, examination results notified to the factory terminal 10, and the like.

The processing unit 14 is, for example, a processor including a CPU (Central Processing Unit) and the like, and performs overall control processing of the factory terminal 10. The processing unit 14 executes various kinds of processing such as display processing of a maintenance request input screen, for example. Further, the processing unit 14 transmits various information such as the maintenance request slip that is input to the maintenance request registration device 20 via the communication unit 11. The processing unit 14 also receives various kinds of information such as examination results and notifications from the maintenance request registration device 20 and the maintenance request approval device 50, and displays the received information on the display unit 13.

The maintenance request registration device 20 is, for example, a device that can be connected to the factory terminal 10, the maintenance request examination device 30, and the maintenance request approval device 50 via the network NW1. The maintenance request registration device 20 receives the maintenance request slip transmitted from the factory terminal 10. The maintenance request registration device 20 transmits the received maintenance request slip to the maintenance request examination device 30 via the network NW1.

The maintenance request registration device 20 receives the examination result and the notification from the maintenance request examination device 30 via the network NW1. When the examination result is “examination NG”, the maintenance request registration device 20 transmits the examination result and the notification given to the examination result to the factory terminal 10 via the network NW1. Further, when the examination result is “examination OK”, the maintenance request registration device 20 transmits the examination result to the maintenance request approval device 50 via the network NW1. Further, when the examination result is “examination gray”, the maintenance request registration device 20 transmits the examination result and the notification given to the examination result to the maintenance request approval device 50 via the network NW1.

Further, when the maintenance request registration device 20 receives the examination result of “examination OK” or “examination gray”, the maintenance request registration device 20 stores (registers) the maintenance request slip on which the examination is performed.
Further, the maintenance request registration device 20 includes a communication unit 21, a storage unit 22, and a processing unit 23.

The communication unit 21 connects to the network NW1 using wired LAN communication or the like, and performs various communications via the network NW1. The communication unit 21 is connected to, for example, the factory terminal 10, the maintenance request examination device 30 and the maintenance request approval device 50 via the network NW1, and communicates with the factory terminal 10, the maintenance request examination device 30 or the maintenance request approval device 50. Then, various communication is performed.

The storage unit 22 stores various information used by the maintenance request registration device 20. The storage unit 22 stores, for example, the maintenance request slip transmitted from the factory terminal 10. The storage unit 22 also stores the examination result transmitted from the maintenance request examination device 30, for example.

The processing unit 23 is, for example, a processor including a CPU and the like, and performs overall control processing of the maintenance request registration device 20. The processing unit 23 receives information such as a maintenance request slip from the factory terminal 10 via the communication unit 21, for example. Further, the processing unit 23 receives the examination result from the maintenance request examination device 30 via the communication unit 21, for example. Further, for example, when the examination result received from the maintenance request examination device 30 is “examination OK” or “examination gray”, the processing unit 23 performs various processing such as registration processing of the maintenance request slip. Further, when the examination result received from the maintenance request examination device 30 is “examination NG”, the processing unit 23 transmits the examination result and the notification given to the examination result to the factory terminal 10 via the communication unit 21. To do.

The maintenance request examination device 30 is a device connectable to the maintenance request registration device 20 and the management terminal 40 via the network NW1. Further, the maintenance request examination device 30 receives the maintenance request slip transmitted from the maintenance request registration device 20 and examines the maintenance request slip. Further, the maintenance request examination device 30 transmits the examination result to the maintenance request registration device 20 via the network NW1. Further, the maintenance request examination device 30 receives the information regarding the examination rule or the update of the related information from the management terminal 40 via the network NW1. Further, the maintenance request examination device 30 updates the examination rule or the related information based on the information regarding the update of the examination rule or the related information. The examination of the maintenance request slip and the update of examination rules or related information will be described later. Further, the maintenance request examination device 30 receives the vehicle verification information from the management terminal 40 via the network NW1 and stores the received vehicle verification information. Further, the maintenance request examination device 30 receives the update information of the model conversion information from the management terminal 40 via the network NW1. The maintenance request examination device 30 updates the model conversion information based on the received update information of the model conversion information.
Further, the maintenance request examination device 30 includes a communication unit 31, a storage unit 32, and a processing unit 33.

The communication unit 31 connects to the network NW1 using wired LAN communication or the like, and performs various communications via the network NW1. The communication unit 31 is connected to the maintenance request registration device 20 and the management terminal 40 via, for example, the network NW1, and performs various communications with the maintenance request registration device 20 and the management terminal 40.

The storage unit 32 stores various information used by the maintenance request examination device 30. The storage unit 32 includes, for example, a billing information storage unit 321, an examination rule storage unit 322, a related information storage unit 323, a model conversion information storage unit 324, and a notification expression storage unit 325.

The billing information storage unit 321 stores, for example, the maintenance bill voucher received from the maintenance bill registration device 20. The billing information storage unit 321 stores, for example, as shown in FIG. 2A, information regarding the billing heading of the maintenance billing slip. In addition, the billing information storage unit 321 stores, for example, as shown in FIG. 2B, information regarding billing details of the maintenance billing slip.

FIG. 2 is a diagram showing an example of data in the billing information storage unit 321 according to this embodiment.
FIG. 2A shows a data example of information about the billing heading of the maintenance billing slip stored in the billing information storage unit 321. As shown in FIG. 2A, the billing information storage unit 321 has a “slip number”, a “contractor ID”, a “factory code”, a “vehicle ID”, a “vehicle model”, and a “vehicle model”. "Displacement", "load capacity", "regular inspection amount", "wage amount", "part amount", "consumption tax", "maintenance category", and "total billed amount" Attach and memorize. Here, "vehicle ID", "vehicle type", "displacement amount", and "load amount" are examples of vehicle information.

Here, the "slip number" indicates the serial number of the maintenance request slip that was invoiced, and the "contractor ID" is identification information that identifies a contractor who has a maintenance lease contract for the vehicle that has been maintained. The “factory code” indicates identification information for identifying the factory where the maintenance is performed. Further, the "vehicle ID" indicates a number for identifying the vehicle that has been maintained, and the "vehicle type" indicates the vehicle type of the vehicle indicated by the vehicle ID. Further, the “displacement amount” indicates the exhaust amount of the vehicle indicated by the vehicle ID, and the “load amount” indicates the load amount of the vehicle indicated by the vehicle ID. The "regular inspection amount" indicates the amount charged according to the periodic inspection of the vehicle indicated by the vehicle ID. Further, the “wage amount” indicates a charge amount based on the execution of work other than the periodical inspection of the vehicle indicated by the vehicle ID. Further, the "part price" indicates the charge amount based on the parts used for the vehicle indicated by the vehicle ID. Further, "consumption tax" indicates the amount of consumption tax with respect to the total amount of the periodic inspection amount, the wage amount, and the component amount. Further, the "maintenance classification" indicates identification information for identifying the carried out maintenance. Further, the "total amount billed" indicates the total amount billed for the maintenance carried out.

In the example shown in FIG. 2A, the “contractor ID” corresponding to the “slip No.” of “1” is “ID001”, the “factory code” of “1-234567”, and the “vehicle ID”. Is "00001", "vehicle type" is "AAA-BBB01A", "displacement" is "660", "loading capacity" is "0.35", and "regular inspection amount" Is “0”, “wage amount” is “2000”, “part amount” is “2000”, “consumption tax” is “320”, and “maintenance category” is “X001”. , "Billing total amount" is "4320".

FIG. 2B shows an example of data of information regarding the billing details of the maintenance billing slip stored in the billing information storage unit 321. As shown in FIG. 2B, the billing information storage unit 321 stores “slip No.”, “contractor ID”, “detail line number”, “subtotal code”, and “work/part code”. And "quantity" and "unit price" are stored in association with each other.

Here, the "detailed line number" indicates the number of the line described in the maintenance request slip. The “subtotal code” indicates identification information for identifying the type of billing item. Further, the "work/part code" indicates the work content of the billing item or identification information for identifying the part. Further, "quantity" indicates the quantity of the work or the part of the billing content described in the work/part code column. Here, when the billing item is a work, the "quantity" indicates a billing time, and when the billing item is a part, the "quantity" indicates a value obtained by dividing the billing amount by a predetermined unit quantity. The "unit price" indicates the unit price of the billing item described in the work/part code column. Here, when the billing item is work, the "unit price" indicates the wage amount per hour, and when the billing item is parts, the "unit price" indicates the component amount per unit quantity.

In the example shown in FIG. 2B, the details corresponding to “slip No.” is “1”, “contractor ID” is “ID001”, and “detail line number” is “1” are “subtotal code”. Is “C001”, the “work/part code” is “X001”, the “quantity” is “1”, and the “unit price” is “0”. In the "work/part code" of the specification having the specification line number "1", the same value as the number for identifying the maintenance section in FIG. 2A is described.

Returning to the explanation of FIG. 1 again, the examination rule storage unit 322 stores, for example, examination rules necessary for examination of the maintenance request slip. The examination rule is a rule that indicates a plurality of examination items for the maintenance request based on the past request history of the maintenance request and the past examination result of the maintenance request. Examination rules are categorized according to the items requested for maintenance. In addition, the examination rule storage unit 322 stores an error code as a part of the examination rule when the itemized examination result is “nonconformity” or “undecidable”. Here, the error code is identification information that identifies the reason for determining “nonconformity” or “undeterminable”. The examination rule storage unit 322 also stores, as a part of the examination rule, information necessary for generating a notification corresponding to an error code. Here, the notification is generated using the notification expression stored in the notification expression storage unit 325, which will be described later, and the above information.
Further, the examination rule is updated, for example, based on the information regarding the update of the examination rule.

The related information storage unit 323 stores, for example, related information related to a billing item (an example of an item related to a maintenance request).

The related information storage unit 323 stores information related to the contractor, as shown in FIG. 3, for example.
FIG. 3 shows a data example of information related to a contractor stored in the related information storage unit 323 according to this embodiment. As shown in FIG. 3, the billing information storage unit 321 stores the “contractor ID” and the “special contract item” in association with each other as information about the contractor.
Here, the “special contract item” indicates an item related to maintenance among special contracts attached to a maintenance lease without a special contract in the contractor's maintenance lease contract indicated by the contractor ID.
In the example shown in FIG. 3, the “special contract item” corresponding to the “contractor ID” of “ID001” is “air conditioner repair” and “substitute vehicle provision”. That is, it indicates that "air conditioner repair" and "substitute vehicle provision" can be performed when the vehicle contracted by the contractor of "ID001" is maintained. Further, it indicates that the "special contract item" corresponding to the "contractor ID" of "ID002" is only "air conditioner repair". That is, when the vehicle contracted by the contractor of “ID002” is maintained, “air conditioner repair” can be performed, but “substitute vehicle provision” cannot be performed.
Note that the information related to the contractor is updated, for example, when a new contract is newly contracted or when the special contract is cancelled.

Further, the related information storage unit 323 stores information related to the combination of billing items, as shown in FIG. 4, for example.
FIG. 4 shows a data example of information related to a combination of billing items stored in the related information storage unit 323 according to this embodiment. As shown in FIG. 4, the billing information storage unit 321 stores “work/part code” and “combination not possible” in association with each other as information relating to a combination of billing items.
Here, the "work/part code" indicates identification information (work code) for identifying a work performed in maintenance, or identification information (part code) for identifying a part used in maintenance. “Cannot be combined” indicates a work code or a part code that cannot be included in the same maintenance request slip when the maintenance request slip includes the code indicated by the “work/part code”.
In the example shown in FIG. 4, the work/parts of “not combinable” corresponding to the part of which “work/part code” is “P001” are the parts of “P010” and the parts of “P011”, Indicates that there is no work that cannot be done.
The information related to the combination is updated, for example, when a work or a combination of parts that cannot be simultaneously applied in one maintenance application is changed, added, or deleted.

Further, the related information storage unit 323 stores information related to parts, for example, as shown in FIG.
FIG. 5 shows a data example of information related to components stored in the billing information storage unit 321 according to this embodiment. As shown in FIG. 5, the billing information storage unit 321 associates “vehicle type”, “part code”, “standard unit price”, “quantity lower limit”, and “quantity upper limit” with each other and stores them as information related to parts. Remember.
Here, the "standard unit price" indicates the amount of money that serves as a standard for parts per unit quantity when the vehicle indicated by the vehicle type is serviced using the parts indicated by the part code. Further, the “quantity lower limit” and the “quantity upper limit” indicate the lower limit value or the upper limit value of the usable quantity when the vehicle indicated by the vehicle model is serviced using the component indicated by the component code.
In the example shown in FIG. 5, when a vehicle whose “vehicle model” is “AAA-BBB01” is serviced using a component whose “part code” is “P001”, one “standard unit price” is It is "1000" yen, the quantity lower limit is "1", and the quantity upper limit is "4".
The information related to parts is updated, for example, when the vehicle model, parts, standard unit price, etc. are changed, added, or deleted.

Further, the related information storage unit 323 stores information related to work, as shown in FIG. 6, for example.
FIG. 6 shows a data example of information related to work in the related information storage unit 323 according to the present embodiment. As shown in FIG. 6, the related information storage unit 323 stores the “vehicle model”, the “motor model”, the “work code”, and the “standard score” in association with each other as information related to the work.
Here, "model of the prime mover" indicates the model of the prime mover (engine) installed in the vehicle to be maintained, and "standard score" indicates that the prime mover indicated by the model of the prime mover is installed in the vehicle indicated by the vehicle model. When a work indicated by the work code is performed on the existing vehicle, the reference work time is divided by 1 hour.
In the example shown in FIG. 6, when the vehicle type is “AAA-BBB01” and the prime mover is “A01”, the “work code” is “W001”. The "standard score" is "1.0", that is, the standard work time is 1 hour.
The information related to the work is updated, for example, when the vehicle type, the type of the prime mover, or the work is changed.

Further, the related information storage unit 323 stores information related to the regular inspection, for example, as shown in FIG. 7.
FIG. 7 shows a data example of information related to the regular inspection of the related information storage unit 323 according to this embodiment. As shown in FIG. 7, the related information storage unit 323 is associated with a regular inspection by associating “displacement amount”, “load amount”, “inspection category”, “inspection item”, and “standard unit price”, for example. Store as information.
Here, the "inspection category" indicates a number that identifies the type of regular inspection. “Inspection item” indicates the number of inspection items performed in the regular inspection. The "standard unit price" is the displacement shown in the displacement column, and is the standard for performing the inspections indicated in the inspection category and inspection items for vehicles with the loading amount listed in the loading column. Indicates the amount of money.
In the example shown in FIG. 7, of the vehicle inspections for which the “displacement amount” is “660” cc and the “loading amount” is “0.35” tons, the “inspection category” is “1” and the “inspection item”. It is shown that the “standard unit price” of the vehicle inspection with “24” is “18000” yen.
The information related to the periodic inspection is updated, for example, when the type or amount of the periodic inspection is changed.

Further, the related information storage unit 323 stores the vehicle verification information of the vehicle targeted for the maintenance lease contract. The vehicle verification information includes information such as vehicle type and prime mover type.

Further, the related information storage unit 323 stores information in which the vehicle ID, the vehicle type, and the type of the prime mover are associated with each other. The related information storage unit 323 also stores information in which the model of the prime mover and the manufacturer are associated with each other. Here, the manufacturer refers to a company that manufactures the prime mover indicated by the model of the prime mover. In addition, the related information storage unit 323 stores all maintenance items included in the special provision. In addition, the related information storage unit 323 stores information on the labor cost per hour. In addition, the related information storage unit 323 stores the work code, the inspection category, and the inspection item in association with each other. The related information storage unit 323 also stores information in which the work code and the work name are associated with each other. The related information storage unit 323 also stores information in which the part code and the part name are associated with each other.
Note that the related information storage unit 323 stores information about billing amounts other than the standard amount in order to cope with the situation where the billing amount changes due to fluctuations in the acquisition price of parts, fluctuations in the work wages of workers performing maintenance work, and the like. May be stored.

Returning to the description of FIG. 1, the model conversion information storage unit 324 stores, for example, vehicle model conversion information. For example, as illustrated in FIG. 8, the model conversion information storage unit 324 includes, among the vehicle models of the maintenance vehicle, a vehicle model not stored in the vehicle model column of the relevant information stored in the relevant information storage unit 323, and the relevant information. The vehicle type (an example of the derived vehicle type) described in the vehicle type column of is stored in association with the vehicle type. Here, the two related vehicle types are vehicle types of vehicles having different vehicle type names but similar vehicle structures, devices, or performances.

FIG. 8 is a diagram showing an example of data in the type conversion information storage unit 324 according to this embodiment.
FIG. 8 shows a data example of vehicle model conversion information stored in the model conversion information storage unit 324. As shown in FIG. 8, the model conversion information storage unit 324 stores "vehicle model before model conversion", "maker before model conversion", "vehicle model after model conversion", and "maker after model conversion". And are stored in association with each other.

In the example shown in FIG. 8, the "vehicle model before model conversion" is "AAA-BBB001A", and the "manufacturer before model conversion" corresponds to "company A". BBB001”, indicating that the “maker after model conversion” is “Company A”.

Returning to the explanation of FIG. 1 again, the notification expression storage unit 325 stores the template of the notification given to the examination result when the itemized examination result is “non-conforming” or “undecidable”. The notification expression storage unit 325 stores, for example, as shown in FIG. 9, an error code and a notification expression corresponding to the error code in association with each other.

FIG. 9 is a diagram showing an example of data in the notification expression storage unit 325 according to this embodiment.
FIG. 9 shows a data example of information about notification expressions stored in the notification expression storage unit 325. As shown in FIG. 9, the notification expression storage unit 325 stores “error code” and “message” in association with each other. The "message" indicates the template of the notification corresponding to the error code. Error codes are roughly classified into two types. The error code starting with the initial letter “E” indicates that the examination result by item is “nonconformity”. The error code starting with the initial letter “C” indicates that the itemized examination result is “undecidable”.

In the example shown in Fig. 9, "Error code" corresponds to "E001" and "Message" is "{work}" as standard {hours} hours of work. , The billing amount has exceeded. Please check the billing content.” In addition, "Error code" corresponds to "E002" and "Message" is "{work} is standard work for {hours} hours. The standard unit price is {amount 1} yen, so the billing amount is lower. Please check the content of your request." These error codes show examples of messages that correspond to the errors that occurred as a result of the examination for work items.
Also, "Error code" corresponds to "E003", and "Message" is "{Parts} is the list price {amount 2} yen, so please check the invoice details." This error code shows an example of the message corresponding to the error that occurred as a result of the examination for the part item.
It also indicates that the "error code" corresponds to "C001" and the "message" is "please check {confirmed location}."
Here, expressions expressed in braces ({}) such as {work} and {time} are expressions that are replaced by the examination processing unit 332 when creating a notification. For example, {work} is replaced with an expression indicating the work content. The replacement of expressions will be described later.

Returning to the description of FIG. 1 again, the processing unit 33 is, for example, a processor including a CPU and the like, and performs overall control processing of the maintenance request examination device 30. The processing unit 33 receives, for example, the maintenance request slip from the maintenance request registration device 20. In addition, the processing unit 33 performs, for example, examination processing of the maintenance request slip. Further, the processing unit 33 executes, for example, a notification process of giving a notification to the examination result and transmitting the examination result to the maintenance request registration device 20. In addition, for example, the processing unit 33 receives the examination rule update information from the management terminal 40, and updates the examination rule stored in the examination rule storage unit 322 based on the received update information. Further, the processing unit 33 receives, for example, the update information of the model conversion information from the management terminal 40, and updates the model conversion information stored in the model conversion information storage unit 324 based on the received update information.
The processing unit 33 includes a billing information acquisition unit 331, a screening processing unit 332, a notification processing unit 333, a model conversion information updating unit 334, and a screening information updating unit 335.

The billing information acquisition unit 331 causes the billing information storage unit 321 to store the maintenance billing slip input from the maintenance bill registration device 20. The billing information acquisition unit 331 receives, for example, the heading of the maintenance request slip and the details of the maintenance request slip from the maintenance request registration device 20 via the communication unit 31. The billing information acquisition unit 331 stores the received header and details of the maintenance billing slip in the billing information storage unit 321 as shown in FIGS. 2A and 2B.

Regarding the maintenance request stored in the request information storage unit 321, the examination processing unit 332 determines the vehicle type included in the maintenance request, the examination rule stored in the examination rule storage unit 322, and the relation stored in the related information storage unit 323. Perform an item-wise examination based on the information. Details of the itemized examination will be described later. The examination processing unit 332 acquires an error code corresponding to the examination result described in the examination rule when the item-based examination result is “nonconforming” or “undecidable”. The examination processing unit 332 acquires the message corresponding to the error code based on the notification information stored in the notification expression storage unit 325. When there is a part of the acquired message that is expressed in braces ({}) such as {work}, {time}, the examination processing unit 332 determines that portion based on the method described in the examination rule or the examination item. It replaces with the word described in the examination item and creates a notification to be sent to the maintenance request registration device 20.

For example, when the examination item is an item relating to work or parts, the examination processing unit 332 targets {work} or {part} for the examination item based on information in which the work code or the part code is associated with the work name or the part name. Replace with the work name or part name. Further, the examination processing unit 332 replaces {time} with a numerical value indicated by the standard score corresponding to the work that is the subject of the examination item, for example, based on the relation information related to the work shown in FIG. 6. Further, the examination processing unit 332 is a value calculated by integrating {amount 1} of the standard score corresponding to the work that is the examination item and the work wage per hour stored in the related information storage unit 323. Replace with. Further, the examination processing unit 332 replaces {amount 2} with the amount indicated by the standard unit price corresponding to the vehicle type corresponding to the maintenance vehicle and the component code of the component which is the examination item, as shown in FIG. 5, for example.

When all the itemized examinations for one maintenance request slip are completed, the examination processing unit 332 outputs information in which the error code and the notification are associated to the notification processing unit 333 in all the itemized examinations for one maintenance request slip. To do. When the examination processing unit 332 does not acquire any error code, the examination processing unit 332 outputs information indicating that the error code has not been acquired to the notification processing unit 333.

The notification processing unit 333 creates an examination result based on the information input from the examination processing unit 332, and transmits the examination result to the maintenance request registration device 20 via the communication unit 31. The notification processing unit 333 deletes the notification corresponding to the error code indicating “undeterminable” when both the error code indicating “nonconforming” and the error code indicating “undeterminable” are included, for example. Select "Examination NG" as the examination result. The notification processing unit 333 selects “examination gray” as the examination result when only the error code indicating “nonconformance” is included. The notification processing unit 333 selects “examination OK” as the examination result when the information without the error code is obtained. The notification processing unit 333 gives a notification to the examination result, and transmits the examination result to the maintenance request registration device 20 via the communication unit 31.

The model conversion information updating unit 334 updates the model conversion information stored in the model conversion information storage unit 324. The model conversion information updating unit 334 compares whether the vehicle model of the vehicle verification information stored in the related information storage unit 323 matches the pre-conversion vehicle model or the post-conversion vehicle model included in the model conversion information. When they do not match, the model conversion information updating unit 334 estimates the converted vehicle model of the vehicle model of the vehicle verification information, and transmits it to the management terminal 40 via the communication unit 31. The model conversion information updating unit 334 updates the model conversion information stored in the model conversion information storage unit 324 based on the update information of the model conversion information input from the management terminal 40 via the communication unit 31. The process of updating the model information will be described later.

The examination information update unit 335 is stored in the examination rule storage unit 322 or the related information storage unit 323 based on the information regarding the update of examination rules and related information input from the management terminal 40 via the communication unit 31. Update examination rules or related information. The examination information updating unit 335 updates the vehicle verification information stored in the related information storage unit 323 based on the update information of the vehicle verification information input from the management terminal 40 via the communication unit 31.

The management terminal 40 is, for example, a terminal device such as a personal computer. The management terminal 40 is connectable to the maintenance request examination device 30 and the maintenance request approval device 50 via the network NW1. Further, the management terminal 40 acquires the examination result of “examination gray” from the maintenance request approval device 50 via the network NW1, and the user (administrator) of the management terminal 40 reexamines the maintenance request slip. Ask. Here, re-examination refers to the maintenance request slip that has become "examination gray" and refers to the notice given to "examination gray" to confirm the examination items that are "undecidable" and Indicates that the examination is performed manually (hereinafter also referred to as "re-examination by item"). The result of the item-based reexamination is either “conforming” or “nonconforming”.

Further, the management terminal 40 receives, for example, the result of the item-based reexamination by the user of the management terminal 40, and rewrites the examination result of the maintenance request slip. Here, the management terminal 40 replaces the examination result with “examination OK” when all the results of the item-based reexamination are “conformance”. In addition, in other cases (when there is at least one “nonconformity”), the management terminal 40 replaces the examination result with “examination NG”. Further, for example, when the result of the item-based reexamination is “nonconformity”, the management terminal 40 accepts a notification input by the user of the management terminal 40 and indicating the reason for the “nonconformity”.

Further, the management terminal 40 transmits the reexamination result and the notification to the maintenance request approval device 50, for example, via the network NW1. Further, the management terminal 40 transmits the update information of the examination rule or the related information input by the user of the management terminal 40 to the maintenance request examination device 30 via the network NW1. Here, the update information of the examination rule or the related information is the information input to the management terminal 40 based on the result of the reexamination, and “undecidable” does not occur in the itemized examination result of the maintenance request examination device 30. Such information.
Further, the management terminal 40 transmits the update information of the vehicle verification information of the vehicle subject to the maintenance lease contract to the maintenance request examination device 30 via the network NW1.
The management terminal 40 also includes a communication unit 41, an input unit 42, a display unit 43, and a processing unit 44.

The communication unit 41 connects to the network NW1 using wired LAN communication, wireless LAN communication, or the like, and performs various types of communication via the network NW1. The communication unit 41 is connected to, for example, the maintenance request examination device 30 and the maintenance request approval device 50 via the network NW1, and performs various communications with the maintenance request examination device 30 or the maintenance request approval device 50.

The input unit 42 is, for example, an input device such as a keyboard or a touch panel, and receives input information such as examination results and examination items by a user who reexamines examination results that are “examination gray”. The input unit 42 outputs the received input information to the processing unit 44.
The display unit 43 is, for example, a liquid crystal display device or the like, and displays various information. The display unit 43 displays various information such as various operation screens, information input screens, examination results notified to the management terminal 40, and the like.

The processing unit 44 is, for example, a processor including a CPU and the like, and performs overall control processing of the management terminal 40. The processing unit 44 causes the display unit 43 to display various information such as the examination result received from the maintenance request approval device 50 via the communication unit 41, for example.
Further, the processing unit 44 replaces the examination result of the maintenance request voucher based on the input of the item-based reexamination of the maintenance request voucher that has become “examination gray”. Further, the processing unit 44 transmits the result of the reexamination to the maintenance request approval device 50 via the communication unit 41. Further, the processing unit 44 transmits the update information of the examination rule or related information created based on the result of the reexamination to the maintenance request examination device 30 via the communication unit 41.

The maintenance request approval device 50 is, for example, a device connectable to the factory terminal 10, the maintenance request registration device 20, and the management terminal 40 via the network NW1, and receives the examination result transmitted by the maintenance request registration device 20, When the examination result is “examination OK”, the approval processing of the maintenance request slip is performed. Further, when the received examination result is “examination gray”, the maintenance request approval device 50 transmits the examination result to the management terminal 40 via the network NW1. Further, the maintenance request approval device 50 receives, from the management terminal 40 via the network NW1, the result of re-examination of the maintenance request slip whose examination result was “examination gray”. When the re-examination result is “examination OK”, the maintenance request approval device 50 performs approval processing of the maintenance request slip. When the reexamination result is “examination NG”, the maintenance request approval device 50 transmits the reexamination result to the factory terminal 10 via the network NW1.
Further, the maintenance request approval device 50 includes a communication unit 51, a storage unit 52, and a processing unit 53.

The communication unit 51 connects to the network NW1 using wired LAN communication or the like, and performs various communications via the network NW1. The communication unit 51 is connected to, for example, the factory terminal 10, the maintenance request registration device 20 and the management terminal 40 via the network NW1, and performs various communications with the factory terminal 10, the maintenance request registration device 20 or the management terminal 40. I do.

The storage unit 52 stores various information used by the maintenance request approval device 50. The storage unit 52 stores, for example, the examination result received from the maintenance request registration device 20. Further, the storage unit 52 stores, for example, information related to approval of a maintenance request slip whose examination result received from the maintenance request registration device 20 or the management terminal 40 is “examination OK”. The storage unit 52 also stores, for example, the reexamination result of the maintenance request transmitted from the management terminal 40.

The processing unit 53 is, for example, a processor including a CPU, and controls the maintenance request approval device 50 as a whole. Of the examination results received from the maintenance request examination device 30 via the communication unit 51, the processing unit 53 performs approval processing for the maintenance request slip whose examination result is “examination OK”, for example. The processing unit 53 transmits the examination result, which is “examination gray” received from the maintenance request registration device 20, to the management terminal 40 via the communication unit 51, for example. The processing unit 53, for example, performs approval processing for the maintenance request slip whose examination result is “examination OK” among the reexamination results received from the management terminal 40 via the communication unit 51. For example, the processing unit 53 transmits the reexamination result, which is the “examination NG” received from the management terminal 40, to the factory terminal 10 that has transmitted the maintenance request slip via the communication unit 51.

Next, the operation of the maintenance request examination system 1 according to the present embodiment will be described with reference to the drawings.
First, an example of the maintenance request examination method according to the present embodiment will be described with reference to FIG. 10. FIG. 10 is a flowchart showing an example of the maintenance request examination method according to the present embodiment.

When the maintenance request examination system 1 examines the maintenance request slip, the examination processing unit 332 of the maintenance request examination apparatus 30 first obtains the billing information included in the maintenance request slip from the billing information storage unit 321 (step S101). ).

Next, the examination processing unit 332 reads the examination rule from the examination rule storage unit 322. The examination processing unit 332 selects an item to be examined from the billing information according to the examination rule (step S102). The examination processing unit 332, for example, selects whether the billing item is a contract item, a work or part combination item, a part billing amount item, a work billing item item, or a periodic inspection billing item item. It is determined whether or not there is, and the item to be examined is selected according to the examination rule classified for each request item.

Next, the examination processing unit 332 acquires the relevant information related to the item to be examined from the relevant information storage unit 323 according to the examination rule (step S103).

When the item to be examined is a contract-related item, the examination processing unit 332 stores, for example, information about the contractor as shown in FIG. 3 stored in the related information storage unit 323 and all maintenance items included in the special contract. Get information related to an item.

In addition, when the item to be examined is an item related to the combination of work or parts, the examination processing unit 332 stores the items related to the combination of work or parts stored in the related information storage unit 323, for example, as shown in FIG. Get the information you want.

Further, when the item to be inspected is an item related to the billing amount of the component, the inspection processing unit 332 stores information related to the component stored in the related information storage unit 323, for example, as shown in FIG. Type conversion information as shown in 8 is acquired.

In addition, when the item to be examined is an item related to the work charge amount, the examination processing unit 332 stores the information about the work stored in the related information storage unit 323, for example, as shown in FIG. 6, and the vehicle ID. Related information in which the vehicle type and the type of the prime mover are associated with each other and the type conversion information as shown in FIG. 8 are acquired.

Further, when the item to be inspected is an item related to the charge amount of the periodic inspection, the inspection processing unit 332 acquires the information regarding the periodic inspection stored in the related information storage unit 323, for example, as shown in FIG. 7. .. Further, the examination processing unit 332 acquires the related information in which the work code, the inspection category, and the inspection item stored in the related information storage unit 323 are associated with each other.

Next, the examination processing unit 332 examines examination items based on the obtained related information according to the examination rule (step S104).
In the case of a contract inspection, the inspection processing unit 332 acquires the contractor special information from the contractor ID described in the billing information, for example, based on the contractor information. Based on the information about all the maintenance items included in the special contract, the examination processing unit 332 determines that the item-based examination result is “nonconformance” when the request item includes the maintenance item not described in the obtained special agreement information. Determine and get the corresponding error code. The examination processing unit 332 determines that the examination result for each item is “conforming” when an item not described in the acquired special contract information is not included in the requested items.

In the case of the examination regarding the combination of parts or works, the examination processing unit 332 acquires, for example, the part code or the work code included in the billing item described in the billing information. The examination processing unit 332 examines whether or not there is a combination that cannot be combined, which is included in the information about the combination of work or parts, in the acquired part code or work code. When the work code or the part code not described in the information about the work or the combination of parts is included, the examination processing unit 332 determines the item-based examination result as “undecidable” and acquires the corresponding error code. To do. When a combination that cannot be combined is included in the requested items, the examination processing unit 332 determines that the item-based examination result is “nonconformity” and acquires the corresponding error code. The examination processing unit 332 determines that the item-wise examination result is “conforming” when a combination that cannot be combined is not included in the requested items.

In the case of the examination of the billing amount of the component, the examination processing unit 332 indicates, for example, the vehicle ID described in the billing information and the billing of the component in the billing details shown in FIG. 2B (indicated by the subtotal code “C003”). ) Get one detail.

The examination processing unit 332 acquires the vehicle type of the vehicle indicated by the vehicle ID based on the related information that associates the vehicle ID with the vehicle type and the type of the prime mover. When the acquired vehicle model is included in the pre-conversion vehicle model of the model conversion information, the examination processing unit 332 converts the vehicle model based on the model conversion information. The examination processing unit 332 combines the vehicle type and the part code described in the maintenance description, or the related information about the part and the vehicle type such as when the part code described in the maintenance specification is not included in the related information about the part. If the standard unit price, the lower limit of the quantity and the upper limit of the quantity of the part cannot be acquired based on the part code described in the maintenance specification, the item-by-item examination result is judged to be “undecidable”.

When the vehicle type and the part code described in the maintenance details are included in the related information about the parts, the examination processing unit 332 determines the standard unit price of the parts and the lower limit of the quantity based on the vehicle type and the part code described in the maintenance details. And get information about the quantity limit. The examination processing unit 332 acquires the quantity and unit price from the billing statement. The examination processing unit 332 determines whether or not the standard unit price and the unit price described in the invoice match, and if they do not match, determines the item-wise examination result as “nonconformity” and returns the error code. To get In addition, the examination processing unit 332 determines whether or not the quantity described in the billing specification satisfies the criteria of the quantity lower limit quantity upper limit or less, and when the quantity does not meet the criterion, determines the item-wise examination result as “nonconformity” .. The examination processing unit 332 determines that the examination item is “conforming” in other cases.

The examination processing unit 332 also performs the item-wise examination for the examination of the billed amount of the work and the examination of the billed amount of the periodic inspection, similarly to the examination of the billed amount of the parts. When the itemized examination is completed, the examination processing unit 332 advances the process to step S105.

When the item-based examination result is “conforming” (step S105: conforming), the examination processing unit 332 advances the process to step S108. If the examination result by item is “nonconformance” (step S105: nonconformity), the examination processing unit 332 advances the process to step S106. If the itemized examination result is “undecidable” (step S105: undecidable), the examination processing unit 332 advances the process to step S107.

The examination processing unit 332 creates a correction request statement (notification) when the item-wise examination result is “nonconformity” (step S106). The examination processing unit 332 creates a correction request sentence based on the acquired error code, the notification expression stored in the notification expression storage unit 325, and the method described in the examination rule. After the processing of step S106, the examination processing unit 332 advances the processing to step S108.

The examination processing unit 332 creates a confirmation request sentence (notification) when the item-based examination result is “undecidable” (step S107). The examination processing unit 332 creates a confirmation request sentence based on the acquired error code, the notification expression stored in the notification expression storage unit 325, and the method described in the examination rule. When created, the examination processing unit 332 advances the processing to step S108.

The examination processing unit 332 determines whether the item to be examined is still in the billing information. If there is still an item to be examined (step S108: YES), the examination processing section 332 returns to step S102 and repeats steps S102 to S108 until there is no item to be examined. When there is no item to be inspected (step S108: NO), the examination processing unit 332 determines that the examination of the maintenance request slip is finished, and finishes the examination process.

Next, with reference to FIG. 11, an example of the operation of the maintenance request examination system 1 according to the present embodiment will be described.
FIG. 11: is a figure which shows an example of operation|movement of the maintenance claim examination system 1 which concerns on this embodiment.
In the example shown in FIG. 11, when the maintenance request slip is input from the factory terminal 10, the maintenance request slip is registered in the maintenance request registration device 20 and the maintenance request approval device 50 approves the maintenance request. Indicates.

As shown in FIG. 11, first, the factory terminal 10 receives an input of a maintenance request slip from the user via the input unit 12 (step S201). FIG. 12 is a diagram showing an example of a display screen of the factory terminal 10 according to the present embodiment. FIG. 12A is an example of a display screen of the factory terminal 10 when the details of the billing items of the maintenance billing slip are received. In this case, the factory terminal 10 displays the display screen D10 on the display unit 13. Further, when accepting the input of details of the billing item, the factory terminal 10 displays the items included in the heading of the maintenance request slip accepted in advance before accepting the input of the billing item, as shown in FIG. You may. The items received in advance include, for example, a factory code of a factory that has performed maintenance, contract information of a vehicle that has performed maintenance, and a vehicle model of a vehicle that has performed maintenance. The factory terminal 10 accepts a billing item from a user separately for inspection, work, and parts. For example, in the example shown in FIG. 12A, the input unit 12 receives inspection contents, work contents, parts contents, the number of parts, and the amount of money as shown in the input items TB11 to TB17. When the button BT18 for confirming the content of the request is pressed on the screen D10 via the input unit 12, the factory terminal 10 creates a maintenance request slip including the input content.

Next, the factory terminal 10 transmits the created maintenance request slip to the maintenance request registration device 20 via the communication unit 11 (step S202). Upon receiving the maintenance request slip, the maintenance request registration device 20 advances the process to step S203.

Next, the maintenance request registration device 20 transmits the maintenance request voucher to the maintenance request examination device 30 via the communication unit 21 (step S203). The maintenance request examination device 30 stores the acquired maintenance request slip in the bill information storage unit 321 as shown in FIG. 2, for example.

Next, the maintenance request examination device 30 examines the maintenance request slip (step S204). The examination processing unit 332 of the maintenance request examination device 30 follows the rules based on the examination rules read from the examination rule storage unit 322, and the related information and the model conversion information read from the related information storage unit 323 and the model conversion information storage unit 324. Based on the above, the itemized examination of the maintenance request slip is performed. When the all-item examination is completed, the examination processing section 332 of the maintenance request examination device 30 outputs information indicating the item-wise examination result to the notification processing section 333. The notification processing unit 333 selects the examination result based on the input information and transmits the examination result to the maintenance request registration device 20 via the communication unit 31 (step S205).

When the examination result received from the maintenance request examination device 30 is “examination NG” (step S206: NG), the maintenance request registration device 20 sends the examination result to the factory terminal 10 via the communication unit 21. It is transmitted (step S207). When the examination result received from the maintenance request examination device 30 is “examination OK” or “examination gray” (step S206: OK/gray), the maintenance request registration device 20 advances the process to step S208.

Next, the maintenance request registration device 20 stores (registers) the maintenance request slip corresponding to the examination result of “examination OK” or “examination gray” in the storage unit 22 (step S208), and advances the processing to step S209. The maintenance request registration device 20 may transmit information regarding the completion of registration of the maintenance request slip to the factory terminal 10 via the network NW1.

Next, the maintenance request registration device 20 transmits the examination result of “examination OK” or “examination gray” and the maintenance request slip corresponding to the examination result to the maintenance request approval device 50 via the communication unit 21. ..

When the examination result received from the maintenance request registration device 20 is “examination OK” (step S210: OK), the maintenance request approval device 50 advances the process to step S215. When the examination result received from the maintenance request registration device 20 is “examination gray” (step S210: gray), the maintenance request approval device 50 manages the maintenance request slip corresponding to the examination result via the communication unit 51. It transmits to the terminal 40 (step S211).

The management terminal 40 displays the notification given to the examination result received from the maintenance request approval device 50 and the maintenance request on the display unit 43, and requests the user of the management terminal 40 to re-examine. The management terminal 40 receives an input of the result of the item-based reexamination from the user of the management terminal 40. When the result of the item-based reexamination is “nonconformity”, the management terminal 40 accepts the notification input via the input unit 42 and explaining the reason for “nonconformity”. The management terminal 40 replaces the examination result with “examination OK” or “examination NG” based on the result of the item-based reexamination. The management terminal 40 deletes the notification given to the examination result received from the maintenance request approval device 50. When there is a notification input by the user of the management terminal 40 via the input unit 42, the notification is added to the examination result. Next, the management terminal 40 advances the process to step S213.

The management terminal 40 transmits the examination result and the maintenance request slip corresponding to the examination result to the maintenance request approval device 50 via the communication unit 41 (step S213). The management terminal 40 advances the process to step S218.

If the received examination result is “examination OK” (step S214: OK), the maintenance request approval device 50 advances the process to step S215. When the received examination result is “examination NG” (step S214: NG), the maintenance request approval device 50 transmits the examination result and the maintenance request slip corresponding to the examination result to the factory terminal 10 via the communication unit 51. Yes (step S216).

The processing unit 53 of the maintenance request approval device 50 performs approval processing on the maintenance request slip whose inspection result received from the maintenance request registration device 20 or the management terminal 40 is “examination OK”. The processing unit 53 causes the storage unit 52 to store the information related to the approved maintenance request slip.

The factory terminal 10 displays the received notification of the examination result of “Examination NG” and the content of the maintenance request slip on the display unit 13. FIG. 12B is an example of a display screen of the factory terminal 10 when the examination result of the maintenance request slip is “examination NG”. In this case, the factory terminal 10 displays the display screen D20 on the display unit 13. Here, the factory terminal 10 displays the notification of the examination result in the notification display field D21. The user of the factory terminal 10 corrects the entered billing content via the input unit 12 based on the notification described in the notification display field D21 (step S217).

For example, in FIG. 12B, the part shown in TB22 is confirmed, and the content input as "2500" is corrected to "2000". When the correction of the bill contents is completed, the user of the factory terminal 10 presses the button BT23 for confirming the bill contents via the input unit 12. When the button BT23 is pressed, the factory terminal 10 returns to step S202 and transmits the corrected maintenance request slip to the maintenance request registration device 20 via the communication unit 11. After that, the above-mentioned processing is repeated until “examination is OK”.

The management terminal 40 receives, via the input unit 42, the update information of the examination rule or the related information created based on the examination result by item by the user of the management terminal 40. The management terminal 40 transmits the received update information of the examination rule or the related information to the maintenance request examination device 30 via the communication unit 41 (step S218). The examination information update unit 335 of the maintenance request examination device 30 stores the examination rule stored in the examination rule storage unit 322 and the related information storage unit 323 based on the received examination rule or the update information of the related information. Update related information.

Next, an example of the process of updating the type conversion information according to the present embodiment will be described with reference to FIG.
FIG. 13 is a flowchart showing an example of the type conversion information update processing according to the present embodiment.

As shown in FIG. 13, in the maintenance request examination system 1, the model conversion information updating unit 334 of the maintenance request examination device 30 acquires the related information and the model conversion information from the related information storage unit 323 and the model conversion information storage unit 324. Yes (step S301).

Next, the model conversion information updating unit 334 matches, for each vehicle model, all vehicle models included in the vehicle verification information with either the pre-conversion vehicle model or the post-conversion vehicle model included in the model conversion information. It is determined whether or not (step S302). When they match (step S302: YES), the model conversion information updating unit 334 determines that the model conversion information need not be updated, and ends the process. If there is a vehicle model that does not match the vehicle model included in the vehicle verification information (hereinafter also referred to as “mismatched vehicle model”) (step S302: NO), the process proceeds to step S303.

The model conversion information updating unit 334 estimates a candidate of a conversion destination vehicle model of the vehicle format (an example of a conversion candidate, hereinafter referred to as a conversion destination candidate) (step S303). The model conversion information updating unit 334 estimates, for example, a vehicle model having a similar model as a conversion candidate from the conversion target vehicle models of the model conversion information. The similar type means, for example, that the similarity between the character string indicating the non-matching vehicle type and the character string indicating the conversion destination candidate is small. Further, the model conversion information updating unit 334 may estimate a vehicle model having a similar model as a conversion destination candidate from the vehicle models included in the related information. The model conversion information updating unit 334 outputs the vehicle model of the vehicle verification information including the mismatched vehicle model and the model of the prime mover, and the candidate information including the conversion destination candidate to the management terminal 40 via the communication unit 31.

Next, the processing unit 44 of the management terminal 40 determines the conversion destination vehicle model based on the candidate information received from the maintenance request examination device 30. FIG. 14 is an example of a display screen of the management terminal 40 according to this embodiment. In this case, the management terminal 40 displays the display screen D30 on the display unit 43. For example, as shown in FIG. 14, the management terminal 40 uses “ABC-DEF204” as a conversion destination candidate for a vehicle whose vehicle type of vehicle verification information is “ABC-DEF201” and whose prime mover type is “2AZ”. And that "AGH-DEF2" has been estimated.

One of the displayed conversion destination candidates is selected as the conversion destination vehicle type by the user of the management terminal 40. Alternatively, when it is determined that the conversion destination candidate displayed by the user of the management terminal 40 is not the correct conversion destination vehicle type, a correct conversion destination vehicle type other than the estimated conversion destination candidate is input via the input unit 42. It In the example of FIG. 14, the check box CB31 indicates that “ABC-DEF204”, which is one of the conversion destination candidates, is selected as the post-conversion vehicle model. Further, the management terminal 40 displays a selection field DP32 for selecting the model of the prime mover after conversion on the display screen D30. The input unit 42 receives the input to the selection field DP32 as the model of the prime mover after conversion. When the registration button BT33 is pressed through the input unit 42, the management terminal 40 determines the selected vehicle model and prime mover model as the converted vehicle model and prime mover model. The management terminal 40 transmits model update information including the vehicle model and the model of the prime mover of the vehicle verification information, and the determined converted model of the vehicle and model of the prime mover to the maintenance request examination device 30 via the communication unit 41. To do.

Next, the model conversion information updating unit 334 of the maintenance request examination device 30 converts the model of the prime mover into a corresponding manufacturer based on the model update information received from the management terminal 40 and the related information. The model conversion information updating unit 334 associates the vehicle model and manufacturer before the model conversion with the vehicle model and manufacturer after the model conversion and stores them in the model conversion information storage unit 324 (step S304), and updates the model conversion information. finish.

The above-mentioned model conversion information update processing is performed when the vehicle verification information is updated. The vehicle verification information is updated according to a new maintenance lease contract or an update of the vehicle subject to the maintenance lease contract. Normally, vehicle maintenance is performed 3 months or more after the subject of the maintenance lease contract. Therefore, the maintenance request examination system 1 can avoid the situation where the claim examination cannot be performed at the time when the maintenance request is input later by performing the above-mentioned update process at the time of updating the vehicle verification information.

As described above, the maintenance request examination system 1 according to the present embodiment is the maintenance request examination system 1 that examines a maintenance request, which is a bill for vehicle maintenance, and includes the examination rule storage unit 322 and the related information storage unit. 323, a billing information acquisition unit 331, an examination processing unit 332, and a notification processing unit 333. The examination rule storage unit 322 is an examination rule generated based on the past request history of the maintenance request and the past examination result of the maintenance request, and the examination rule for extracting the item or amount of the maintenance request. Remember. The related information storage unit 323 stores related information in which items or amounts of money are associated with each other for each vehicle information. The billing information acquisition unit 331 acquires a maintenance request including vehicle information. The examination processing unit 332 extracts the item or the amount from the maintenance request acquired by the billing information acquisition unit 331 based on the examination rule, and refers to the related information based on the extracted item or amount and the vehicle information included in the maintenance request. , The validity of the item or amount of the maintenance request is examined. The notification processing unit 333 notifies the result of the examination performed by the examination processing unit 332.

As a result, the maintenance request examination system 1 according to the present embodiment automatically examines the maintenance request items when, for example, the maintenance request is input, and regards the maintenance request that does not conform to the examination items, The result can be notified immediately after input. Also, for maintenance requests that meet the examination items, the requests can be automatically approved. In this way, the maintenance request examination system 1 can automatically perform the examination processing of the maintenance request, so that the examination work of the maintenance request can be made efficient.

Further, in the present embodiment, the maintenance request examination system 1 further includes a model conversion information storage unit 324. The model conversion information storage unit 324 stores the model conversion information in which the derived vehicle model derived from the vehicle model to be examined and the vehicle model that can be examined are associated with each other. The examination processing unit 332 converts into a vehicle type that can be examined based on the model conversion information stored in the model conversion information storage unit 324, and examines the validity of the maintenance request based on the converted vehicle model.
As a result, the maintenance request examination system 1 according to the present embodiment can streamline examination work for maintenance requests of various vehicle types by means of the model conversion information.

In addition, in the present embodiment, the related information storage unit 323 further stores vehicle verification information that is information related to vehicle verification as a part of the related information. The maintenance request examination system 1 further includes a model conversion information updating unit 334. When the model conversion information storage unit 324 does not store the model conversion information corresponding to the vehicle model included in the vehicle verification information, the model conversion information updating unit 334 determines the vehicle model based on the related information and the model conversion information. The conversion candidate is estimated and the type conversion information is updated.
As a result, the maintenance request examination system 1 according to the present embodiment does not enter a maintenance request that requires manual examination due to the unregistered vehicle type due to the type conversion information, so that the examination work is performed. It can be efficient.

Further, in the present embodiment, the model conversion information updating unit 334 updates the model conversion information before the maintenance request is examined by the maintenance request examination system 1 when the vehicle verification information is updated.
As a result, in the maintenance request examination system 1 according to the present embodiment, the model conversion information is updated before registration of the maintenance request, so that manual examination is required because the vehicle model is not registered. No bill is entered. Therefore, the examination work can be streamlined.

Further, in the present embodiment, the examination rule is generated by classifying the item of the maintenance request and the amount of the maintenance request based on the past request history of the maintenance request and the past examination result of the maintenance request.
As a result, the maintenance request examination system 1 according to the present embodiment can examine examination items without omission by collecting complicated examination items in a rule, and streamline examination work.

In addition, in the present embodiment, the maintenance request examination system 1 determines whether the result of the examination is conformity, nonconformity, or undecidability. The maintenance request examination system 1 approves the maintenance request when the examination result is conforming, notifies the request for re-entering the maintenance request when the examination result is not conforming, and when the examination result cannot be determined. , Notification of manual examination request for maintenance request.
As a result, the maintenance request examination system 1 according to the present embodiment does not require manual examination unless the maintenance request cannot be examined by the system. Therefore, the examination work can be streamlined.

Further, in the present embodiment, the maintenance request examination system 1 further includes a notification expression storage unit 325. The notification expression storage unit 325 stores the expression used for the notification regarding the examination result given to the past examination result of the maintenance request. The examination processing unit 332 generates a notification regarding the examination result based on the examination result and the expression stored in the notification expression storage unit 325, and the notification processing unit 333 gives the notification to the examination result.
As a result, the maintenance request examination system 1 according to the present embodiment can easily inform the requester of the request contents when manually re-inputting and confirming. Therefore, re-entry and confirmation can be performed quickly, and the examination work can be streamlined.

Further, the maintenance request examination method according to the present embodiment includes the above-mentioned examination rule storage unit 322, the related information storage unit 323, and the billing information acquisition unit 331 of the maintenance request examination system 1 for examining the maintenance request. A maintenance request examination method, which includes an examination processing step and a notification processing step. The examination processing step extracts items or amounts from the maintenance request acquired by the billing information acquisition unit 331 based on the examination rules, and refers to related information based on the extracted items or amounts and vehicle information included in the maintenance request, Examine the validity of the item or amount of maintenance request. The notification processing step notifies the result of the examination conducted in the examination processing step.
As a result, the maintenance request examination method according to the present embodiment has the same effect as that of the maintenance request examination system 1 described above, and can streamline the examination work of maintenance requests.

It should be noted that the present invention is not limited to the above embodiment, and can be modified within the scope of the present invention.
For example, in the above embodiment, an example in which the maintenance request registration device 20 and the maintenance request examination device 30 are configured as separate devices has been described, but the invention is not limited to this and may be configured as one device. Good. Further, the maintenance request registration device 20 may be configured to include the processing unit 33. Further, the maintenance request approval device 50 may be configured as one device.

Further, in the above-described embodiment, an example in which the maintenance request examination device 30 includes the storage unit 32 has been described, but a part or all of the storage unit 32 may be provided outside the maintenance request examination device 30. For example, the related information stored in the related information storage unit 323 of the storage unit 32 may be stored in the storage unit 52 of the maintenance request approval device 50. Further, for example, the management terminal 40 may include a storage unit, and the storage unit may store various information stored in the storage unit 32.

Each of the components of the maintenance request examination system 1 described above has a computer system inside. Then, by recording a program for realizing the function of each configuration included in the maintenance request examination system 1 in a computer-readable recording medium, and by causing the computer system to read and execute the program recorded in this recording medium. You may perform the process in each structure with which the maintenance claim examination system 1 mentioned above is provided. Here, “reading and executing a program recorded in a recording medium on a computer system” includes installing the program in the computer system. The "computer system" here includes an OS and hardware such as peripheral devices.
Further, the “computer system” may include a plurality of computer devices connected via the Internet, a WAN, a LAN, a network including a communication line such as a dedicated line. The "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, or a storage device such as a hard disk built in a computer system. As described above, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

The recording medium also includes a recording medium provided inside or outside accessible from the distribution server for distributing the program. The programs may be divided into a plurality of programs and downloaded at different timings, and then combined in the respective configurations of the maintenance request examination system 1, or the distribution server that distributes each of the divided programs may be different. Further, the "computer-readable recording medium" holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that serves as a server or a client when the program is transmitted via a network. It also includes things. Further, the program may be for realizing a part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the functions described above in combination with a program already recorded in the computer system.

1... Maintenance request examination system, 10... Factory terminal, 11, 21, 31, 41, 51... Communication unit, 12, 42... Input unit, 13, 43... Display unit, 14 , 23, 33, 44, 53... Processing unit, 20... Maintenance request registration device, 22, 32, 52... Storage unit, 30... Maintenance request examination device, 321... Claim information storage 322... Examination rule storage unit, 323... Related information storage unit, 324... Model conversion information storage unit, 325... Notification expression storage unit, 331... Billing information acquisition unit, 332... ..Examination processing unit, 333...Notification processing unit, 334...Type conversion information updating unit, 335...Examination information updating unit, 40...Management terminal, 50...Maintenance request approval device, NW1 ···network

Claims (8)

A maintenance request examination system for examining a maintenance request, which is a vehicle maintenance bill,
Examination rule memory that stores examination rules for extracting the item or amount of the maintenance request, which is the examination rule generated based on the past claim history in the maintenance request and the past examination result of the maintenance request. Department,
A related information storage unit that stores related information in which items or amounts are associated with each other,
A model conversion information storage unit that stores model conversion information in which the derived vehicle model derived from the vehicle model to be examined and the vehicle model that can be examined are associated with each other,
A bill information acquisition unit that obtains the maintenance request including the vehicle information,
An item or an amount of money is extracted from the maintenance request acquired by the request information acquisition unit based on the examination rule, and the related information is referred to based on the extracted item or amount of money and the vehicle information included in the maintenance request. , An examination processing section that examines the validity of the item or amount of the maintenance request,
A notification processing unit for notifying the result of the inspection conducted by the inspection processing unit,
Equipped with
The examination processing unit converts the vehicle type as the vehicle information included in the maintenance request into a vehicle type capable of the examination based on the type conversion information stored in the type conversion information storage unit, and converts the vehicle type. Examine the appropriateness of the item or amount of the maintenance request based on the vehicle type,
A maintenance request examination system characterized by the following. The related information storage unit further stores vehicle verification information that is information related to vehicle verification as a part of the related information,
The maintenance request examination system is
Furthermore, when the type conversion information corresponding to the vehicle type included in the vehicle verification information is not stored in the type conversion information storage unit, the vehicle type is changed based on the related information and the type conversion information. A type conversion information updating unit that estimates the conversion candidates of and updates the type conversion information,
The maintenance claim examination system according to claim 1 , further comprising: The model conversion information updating unit,
When the vehicle verification information is updated, the model conversion information is updated before the maintenance request is examined by the maintenance request examination system,
The maintenance request examination system according to claim 2 , wherein: The examination rules are
It is generated by classifying the item of the maintenance request and the amount of the maintenance request based on the past claim history in the maintenance request and the past examination result of the maintenance request.
The maintenance claim examination system according to any one of claims 1 to 3 , wherein: As a result of the above-mentioned examination, it is judged as conforming, nonconforming or undecidable,
If the result of the examination is conforming, the maintenance request is approved, if the result of the examination is non-conforming, a request for re-entering the maintenance request is notified, and if the result of the examination cannot be determined, Notify of manual examination request for maintenance request,
The maintenance claim examination system according to any one of claims 1 to 4 , wherein: The maintenance request examination system is
Further comprising a notification expression storage unit that stores the expression used for the notification regarding the examination result given to the past examination result of the maintenance request,
The examination processing unit generates a notification regarding the examination result based on the examination result and the expression stored in the notification expression storage unit, and the notification processing unit adds the notification to the examination result.
The maintenance claim examination system according to any one of claims 1 to 5 , wherein: An examination rule generated based on a past claim history in a maintenance request that is a vehicle maintenance bill and a past examination result of the maintenance request, which is an examination rule for extracting the item or amount of the maintenance request. The examination rule storage unit that stores the relevant information, the related information storage unit that stores the relevant information that associates the item or the amount of money for each vehicle information, the derived vehicle type derived from the vehicle type of the examination target, and the examination possible A maintenance request examination system that examines the maintenance request, including a type conversion information storage unit that stores type conversion information associated with a vehicle type, and a billing information acquisition unit that obtains the maintenance request including the vehicle information. The maintenance request examination method of
An item or an amount of money is extracted from the maintenance request acquired by the request information acquisition unit based on the examination rule, and the related information is referred to based on the extracted item or amount of money and the vehicle information included in the maintenance request. , An examination processing step for examining the appropriateness of the item or amount of the maintenance request,
A notification processing step of notifying the result of the examination examined in the examination processing step,
Including
In the examination processing step, the vehicle type as the vehicle information included in the maintenance request is converted into the vehicle type that can be examined and converted based on the type conversion information stored in the type conversion information storage unit. Examine the appropriateness of the item or amount of the maintenance request based on the vehicle type,
A maintenance request examination method characterized by the following. An examination rule generated based on a past claim history in a maintenance request that is a vehicle maintenance bill and a past examination result of the maintenance request, which is an examination rule for extracting the item or amount of the maintenance request. The examination rule storage unit that stores the relevant information, the related information storage unit that stores the relevant information that associates the item or the amount of money for each vehicle information, the derived vehicle type derived from the vehicle type of the examination target, and the examination possible A maintenance request examination system that examines the maintenance request, including a type conversion information storage unit that stores type conversion information associated with a vehicle type, and a billing information acquisition unit that obtains the maintenance request including the vehicle information. To the computer
An item or an amount of money is extracted from the maintenance request acquired by the request information acquisition unit based on the examination rule, and the related information is referred to based on the extracted item or amount of money and the vehicle information included in the maintenance request. , An examination processing step for examining the appropriateness of the item or amount of the maintenance request,
A notification processing step of notifying the result of the examination examined in the examination processing step,
Run
In the examination processing step, the vehicle type as the vehicle information included in the maintenance request is converted into the vehicle type that can be examined and converted based on the type conversion information stored in the type conversion information storage unit. examination be because of the program the validity of the item or the amount of the maintenance claim on the basis of the vehicle type.

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