JP6711955B2 - Facility maintenance support system and facility maintenance support method - Google Patents

Description

The present invention relates to a facility maintenance support system and a facility maintenance support method for supporting the work of a worker (maintenance staff) who maintains a production facility installed at a production site.

Conventionally, as a facility management support system, for example, the system described in JP 2001-159916 A is known.

The system described in Japanese Patent Laid-Open No. 2001-159916 is connected to a data management device that manages facility inspection information of various types of equipment, and is connected to the data management device via a communication interface device. And a portable input/output device for transmitting and receiving. The data management device includes a management device-side storage unit that stores facility inspection information including a patrol order when performing patrol inspection of various facilities. The portable input/output device includes an input/output device-side storage unit and a traveling target display unit. The input/output device side storage means stores the facility inspection information from the data management device fetched via the communication interface device. The traveling object display means sequentially displays the traveling object on a screen for each predetermined operation based on the traveling order included in the equipment inspection information stored in the input/output device side storage means. As a result, it is said that the equipment can be inspected efficiently and reliably using the portable input/output device without depending on the skill level of the worker.

In addition, conventionally, as a system using a portable input/output device, for example, a nurse call system in a hospital described in JP 2005-040378 A, JP 2005-057521 A, and JP 2005-056852 A is available. is there.

By the way, in a production site such as a factory, when a production facility is broken down, a staff member on the site contacts a department in charge of maintenance and dispatches the maintenance staff.

Specifically, when a maintenance request from a production line operator is made to the maintenance office, a maintenance staff waiting on the inside of the maintenance office or visiting the maintenance office using PHS (Personal Handy-phone System) or extension telephone. While confirming the work status of each maintenance staff individually, contact personnel are decided and dispatched to the maintenance request destination.

Further, in the maintenance history, although a maintenance person manages the maintenance work in a dedicated record book, when another maintenance staff wants to confirm the maintenance history, there is a problem that the confirmation work takes time. In addition, the maintenance staff may not be able to record the maintenance work for troubles, which may delay the response to the next trouble.

In addition, although inventory of repaired products is also managed, there is only a management report that allows you to check the inventory every few months, making it difficult to check the inventory of repaired products and the storage location of repaired products. Met.

That is, it has been difficult to shorten the time from the maintenance request to the completion of the maintenance with the conventional technology relating to the maintenance request.

The present invention has been made in consideration of such problems, and it is possible to share information between a production site, a maintenance staff, and a management office by using communication means. Status and the progress of maintenance work in response to requests from the production site can be grasped at a glance, and an equipment maintenance support system and equipment maintenance support method that can improve the work efficiency of maintenance staff who maintain production equipment. The purpose is to provide.

[1] A facility maintenance support system according to a first aspect of the present invention is a facility maintenance support system that supports maintenance of at least one production facility installed at a production site, and includes at least one server and at least one server. A terminal and one or more management monitors are arranged as necessary for each of the maintenance staff office, the production staff office, the warehouse, and the production line, and a maintenance request is issued from the terminal arranged on the production line. Means for receiving, a means for appointed a maintenance person in response to the maintenance request, based on at least the contents of the maintenance request and the current status of the plurality of maintenance staff among a plurality of maintenance staff, and the appointed maintenance According to a request from a person in charge, the information processing apparatus further comprises means for outputting at least information relating to the contents of the maintenance request and the maintenance history as maintenance support information.

As a result, information can be shared between the production site, maintenance staff, and the management office using communication means, and the current status of the maintenance staff and the progress of maintenance work in response to requests from the production site. The situation can be grasped at a glance, and the work efficiency of the maintenance staff who maintains the production equipment can be improved. Moreover, by referring to past parts and maintenance history, maintenance work can be carried out smoothly, and past maintenance history can be used to report on this maintenance work. Delays in reporting can be eliminated. For example, when the maintenance work is started, the history of the maintenance contents, replacement parts, and records of related persons in the past are presented as a maintenance history. This maintenance history can also be used by the maintenance staff as meaningful information for considering trouble improvement, so that the maintenance work can be carried out efficiently and the maintenance work can be carried out with the equipment down time shortened. be able to.

[2] In the first aspect of the present invention, a layout screen showing a layout position of at least one production facility installed at the production site is displayed on at least the management monitor and the terminal, and a layout screen from the production line is displayed. It may have means for reflecting the request on the layout screen and means for reflecting the progress of the maintenance work by the maintenance staff on the layout screen.

As a result, various requests (maintenance request, support request, etc.) can be input while directly viewing the layout screen using the display connected to the terminal installed in each production line or the management monitor connected to the server. In addition, the input request can be reflected on the layout screen. As a result, a person other than the requesting staff member can easily confirm the request content for the production facility by viewing the layout screen.

[3] In the first aspect of the present invention, it is preferable that the maintenance request includes at least information of a primary judgment indicating a mechanical trouble or an electric trouble. As a result, the maintenance request including the information of the primary judgment is made, so that it becomes possible to effectively use the information of the primary judgment when selecting the person in charge of maintenance. Can be shortened.

[4] In the first aspect of the present invention, the maintenance request is displayed in a state in which a layout screen showing a layout position of one or more production facilities installed on the production site is displayed on the terminal arranged on the production line. , It is preferable that it is carried out manually by the production staff. As a result, the maintenance request is reflected on the layout screen, so the production staff can easily confirm whether or not the maintenance request was correctly made to the equipment that requires the maintenance request by looking at the layout screen. can do.

[5] In this case, it is preferable that the maintenance request manually input by the production staff includes at least information regarding a component necessary for maintenance and a storage location of the component. As a result, the maintenance request includes information about the parts required for maintenance and the storage location of the parts, so that the maintenance staff can easily obtain the parts required for maintenance and perform maintenance work. It is possible to shorten the time before starting work and improve the efficiency of maintenance work.

[6] Further, it is preferable that the maintenance request manually input by the production staff includes information on a trouble that has occurred in the past. As a result, since the maintenance request includes information about troubles that occurred in the past, the maintenance staff can efficiently carry out the maintenance work while checking the information and shorten the maintenance work time. Therefore, the efficiency of maintenance work can be improved.

[7] Further, it is preferable that the maintenance request manually input by the production staff includes information regarding a comment of the maintenance staff regarding the trouble that occurred in the past. As a result, the maintenance request includes information about the comments made by the maintenance staff regarding troubles that occurred in the past.Even when the maintenance staff is in charge of the equipment for the first time, by referring to the comments, the maintenance work can be performed efficiently. Therefore, the efficiency of maintenance work can be improved.

[8] In [3], at least the terminal arranged on the production line is instructed by the maintenance personnel when the secondary determination made by the maintenance personnel after the start of the maintenance work is different from the primary determination. It may have a means for making a support request based on.

As a result, after the maintenance request including the information of the primary determination is made, if the primary determination is incorrect, the maintenance staff may perform an incorrect maintenance work with, for example, non-specialty knowledge. However, since the support request can be made based on the information of the secondary judgment, the maintenance staff can efficiently carry out the maintenance work together with the support staff, and the efficiency of the maintenance work can be improved.

[9] In this case, the support request is made by the maintenance person in a state in which a layout screen showing the arrangement positions of one or more production facilities installed at the production site is displayed on the terminals arranged on the production line. It is preferable to carry out by manual input by a person.

As a result, since the support request is reflected on the layout screen, the maintenance staff can easily request whether or not the support request is correctly sent to the equipment that requires the support request by viewing the layout screen and requesting the support. You can check.

[10] In the first aspect of the present invention, at least the terminal arranged in the production line has means for requesting support when the elapsed time of maintenance work by the maintenance person exceeds a preset time. You may have.

As a result, when carrying out maintenance work, when complicated maintenance work or prior confirmation work is complicated, there is a case where the time is forgotten and an opportunity to request support is missed. Therefore, it is possible to reduce the burden on the maintenance staff by making a support request when the elapsed time of the maintenance work by the maintenance staff exceeds a preset time. Moreover, the maintenance staff can efficiently carry out the maintenance work together with the support staff, and the efficiency of the maintenance work can be improved.

[11] In this case, at least the terminal arranged in the production line outputs an alarm indicating an abnormality in the maintenance work when the elapsed time of the maintenance work by the maintenance staff exceeds a preset time. May be.

An alarm is output when the elapsed time for maintenance work by the maintenance staff exceeds a preset time, so that the maintenance staff can automatically recognize that a support request has been made. , It becomes possible to prepare in advance a work progress explanation for the support staff. As a result, the maintenance person can efficiently perform the maintenance work together with the support person, and the efficiency of the maintenance work can be improved.

[12] In the first aspect of the present invention, the terminal arranged on the production line may have a unit for displaying a maintenance plan of the production facility of the production line based on an instruction from the maintenance staff.

This allows the maintenance plan to be displayed using a terminal located on the production line during regular inspections by maintenance staff, and the inspection date is the date of replacement of parts, wear of drive parts, and abnormalities. When it is confirmed that noise or the like is generated, the maintenance staff can quickly start the maintenance work, and the frequency of maintenance requests can be reduced.

[13] In the first aspect of the present invention, a facility monitoring system for monitoring the operation status of the production facility arranged on the production line is provided, and the facility monitoring system is configured to detect the abnormality of the production facility when the abnormality is detected. A maintenance request is made to the terminal installed in the maintenance staff office, and the terminal installed in the maintenance staff office further receives the maintenance request from the facility monitoring system, and the received maintenance request. May be displayed at least on the management monitor installed in the maintenance staff office.

When the equipment monitoring system detects an abnormality in the production equipment, it issues a maintenance request to the terminal installed in the maintenance staff office, so it can issue a maintenance request more quickly than the maintenance request manually input by the production staff. .. Moreover, since the maintenance request from the equipment monitoring system is displayed on the management monitor installed in the maintenance staff office, the maintenance staff can recognize the maintenance request from the equipment monitoring system at an early stage, and maintenance work is required. It is possible to carry out maintenance work for various types of equipment at an early stage.

[14] In the equipment maintenance support method according to the second aspect of the present invention, at least one or more servers, one or more terminals, and one or more management monitors include a maintenance staff office, a production staff office, a warehouse, and A facility maintenance support method, which is arranged for each production line as needed and is used in a facility maintenance support system that supports maintenance of one or more production facilities installed at a production site, and is arranged on the production line. Receiving a maintenance request from the terminal, and selecting a maintenance staff member according to the maintenance request, based on at least the content of the maintenance request and the current status of the plurality of maintenance staffs among a plurality of maintenance staffs. And a step of outputting, as maintenance support information, at least information related to the contents of the maintenance request and at least parts and maintenance history according to the request of the appointed maintenance staff.

According to the equipment maintenance support system and the equipment maintenance support method of the present invention, it is possible to share information between the production site, the maintenance staff, and the management office by using communication means. And the progress of maintenance work in response to requests from the production site can be grasped at a glance, and the work efficiency of the maintenance staff who maintains the production equipment can be improved.

It is a block diagram showing the composition of the equipment maintenance support system concerning this embodiment. It is a block diagram which shows the function part incorporated in the call terminal. It is a block diagram showing a functional unit included in a maintenance support information display processing unit. It is explanatory drawing which shows an example of an equipment main screen. It is explanatory drawing which shows an example of a maintenance plan screen. It is explanatory drawing which shows an example of the pull-down menu of an equipment main screen. It is explanatory drawing which shows an example of a support/replacement request screen. It is an explanatory view showing an example of a facility layout screen. 9A to 9G are explanatory diagrams showing display examples showing maintenance request, support request, replacement request, maintenance start, maintenance interruption, and maintenance completion. FIG. 10A is an explanatory diagram showing an example of a maintenance status list by facility (maintenance start), and FIG. 10B is an explanatory diagram showing an example of a maintenance status list by facility (maintenance interruption). FIG. 11A is an explanatory diagram showing an example of a maintenance status list by facility (restart of maintenance), and FIG. 11B is an explanatory diagram showing an example of a maintenance status list by facility (response completion). It is explanatory drawing which shows an example of a facility operating condition history screen. It is an explanatory view showing an example of a maintenance equipment work situation list screen (all line monitor screen). It is explanatory drawing which shows an example of a repair parts search screen. It is explanatory drawing which shows an example of an inventory search screen. It is explanatory drawing which shows an example of the work completion registration screen classified by person in charge. It is an explanatory view showing an example of a maintenance history list screen. It is explanatory drawing which shows an example of a maintenance history detailed screen. It is a block diagram which shows the function part incorporated in the server for maintenance management. It is an explanatory view showing an example of a multi-screen. It is a block diagram which shows the function part incorporated in the maintenance staff terminal. It is explanatory drawing which shows an example of a staff present condition screen. It is a flowchart (the 1) which shows the processing operation of the equipment maintenance support system which concerns on this Embodiment. It is a flowchart (the 2) which shows the process operation of the equipment maintenance support system which concerns on this Embodiment.

Embodiments of the equipment maintenance support system and the equipment maintenance support method according to the present invention will be described below with reference to FIGS.

[Schematic Configuration of Facility Maintenance Support System 10]
As shown in FIG. 1, the equipment maintenance support system 10 according to the present embodiment has one or more maintenance staff offices 12, one or more production staff offices 14, a plurality of production lines 16 and a plurality of warehouses 18. Applies to normal production plants.

The facility maintenance support system 10 includes at least one or more servers, one or more terminals, and one or more management monitors for each of the maintenance staff office 12, the production staff office 14, and the production line 16 as needed. Are arranged.

For example, the maintenance staff office 12 has a maintenance management server 20. The maintenance management server 20 includes a maintenance staff terminal 22 for each maintenance staff, a barcode printer 24 for issuing an identification sheet (a sheet with a barcode printed on the surface) attached to the maintenance parts, and a maintenance management monitor. 26 is connected. The maintenance staff terminal 22, the bar code printer 24, and the maintenance management monitor 26 are connected to the maintenance management server 20 through an internal bus 28.

A production management monitor 30 is installed in the production staff office 14. Of course, although not shown, the production staff office 14 may also have a production management server and a production staff terminal for each production staff.

A call terminal 32 is installed in each production line 16. Preferably, each production line 16 is provided with an equipment monitoring system 38 for monitoring the operating status of one or more equipments arranged on the production line 16 by using a sensor 36 or the like.

The maintenance staff terminal 22 may be a notebook type or desktop type information terminal placed on a desk or the like, a portable type information terminal capable of displaying a screen, or the like. The maintenance management server 20 and the call terminal 32 of each production line 16 are connected via an external bus 40. Therefore, data is transmitted and received between the maintenance management server 20, the maintenance staff terminal 22, and the call terminal 32. A bar code reader 42 for reading a bar code (simply referred to as a bar code) on an identification sheet attached to each of the maintenance parts is connected to the maintenance staff terminal 22. Of course, data may be wirelessly transmitted and received between the maintenance management server 20, the maintenance staff terminal 22, and the call terminal 32.

The maintenance management server 20 has a basic system (for example, an operating system) including a program related to a preventive maintenance plan and production maintenance system data. The maintenance management server 20 provides files and data in accordance with requests from various terminals (clients).

Next, a specific example in which the equipment maintenance support system 10 is applied to one production factory will be described with reference to FIGS.

[Configuration of call terminal 32]
First, as shown in FIG. 2, the function unit provided in the call terminal 32 includes a maintenance plan display processing unit 50, an equipment layout display processing unit 52, a first maintenance request processing unit 54A, a first support request processing unit 56A, and a second support request processing unit 56A. The support request processing unit 56B, the replacement request processing unit 58, the maintenance start processing unit 60, the maintenance interruption processing unit 62, the maintenance restart processing unit 64, the maintenance completion processing unit 66, and the maintenance support information display processing unit 68 are included. A second maintenance request processing unit 54B is incorporated in the equipment monitoring system 38.

As shown in FIG. 3, the maintenance support information display processing unit 68 includes a support/replacement request screen display processing unit 70, an equipment operation status history display processing unit 72, a maintenance work status display processing unit 74, and a repair parts list display processing unit 76. The inventory search screen display processing unit 78, the work completion registration screen display processing unit 80, the maintenance history list display processing unit 82, and the detailed history display processing unit 84. Of course, if the maintenance staff terminal 22 is a portable terminal, a maintenance staff can carry the maintenance staff terminal 22 and perform maintenance work. In this case, the maintenance staff terminal 22 can also be used as the call terminal 32.

As shown in FIG. 2, a display 32a is connected to the call terminal 32, and at least a facility main screen 90 (see FIG. 4), a maintenance plan screen 92 (see FIG. 5), a facility layout is connected to the display 32a. A screen 94 (see FIG. 8) and the like are displayed.

[Equipment main screen 90]
The equipment main screen 90 has, for example, as shown in FIG. 4, a button display area 100 in which various buttons are arranged, a message display area 102 in which a message is displayed, and the like. The button display area 100 includes, for example, a maintenance request button 104, a consultation request button 106, a plan start button 108, a response completion button 110, and the like.

The maintenance request button 104 and the consultation request button 106 are a mechanical maintenance request button 104a and a mechanical consultation request button 106a that are operated in the case of a mechanical system failure, and an electrical maintenance request button that is operated in the case of an electrical system failure, respectively. There are 104b and an electric consultation request button 106b. Examples of mechanical system failures and consultations include abnormal noise in the motor, chain breaks, air leaks, oil leaks, etc. Examples of electrical system failures and consultations include sensor failures, no alarm line stop (no alarm line stop), electrical equipment failure, etc.

Further, the maintenance request button 104 includes a maintenance start/resume button 104c that is operated when the maintenance work (including the maintenance work by consultation) is started or restarted, and a maintenance stop button that is operated when the maintenance work is interrupted. There is 104d.

The plan start button 108 is operated by the maintenance staff on a preset maintenance plan day (the beginning of the fiscal year, etc.) to activate the maintenance plan display processing unit 50 (see FIG. 2). As shown in FIG. 5, the maintenance plan display processing unit 50 displays the maintenance plan screen 92 of the facility on the display 32a and the production management monitor 30 (hereinafter referred to as the display 32a and the like). The maintenance plan screen 92 includes, for example, a part replacement schedule and a drive part check schedule. Then, the maintenance staff carries out planned maintenance for the planned equipment in the displayed maintenance plan.

Further, the equipment main screen 90 has three tabs (first tab 120a to third tab 120c) as shown in FIG. By operating the first tab 120a, the equipment main screen 90 is displayed, and by operating the second tab 120b, a pull-down menu (not shown) regarding the production support tool is displayed. Similarly, by operating the third tab 120c, as shown in FIG. 6, a pull-down menu 122 regarding the maintenance activity support tool is displayed.

[Support/replacement request screen 124 (pull-down menu: first item)]
The pull-down menu 122 has a display form in which a plurality of items for supporting maintenance activities are arranged, for example. By selecting and operating the first item (first item) from the top, the support/replacement request screen display processing unit 70 (see FIG. 3) is activated. The support/replacement request screen display processing unit 70 displays a support/replacement request screen 124 as shown in FIG. 7. The support/replacement request screen 124 has a support request button 126 and a replacement request button 128.

The support request button 126 and the replacement request button 128 are a mechanical support request button 126a and a mechanism replacement request button 128a that are operated in the case of a mechanical system failure, and an electric support request button that is operated in the case of an electrical system failure, respectively. There are 126b and an electricity change request button 128b.

[Equipment main screen 90]
For example, a mechanical maintenance request button 104a on the equipment main screen 90 (see FIG. 4), an electrical maintenance request button 104b, a mechanical consultation request button 106a, an electrical consultation request button 106b, and a mechanical support request on the support/replacement request screen 124 (see FIG. 7). By operating any of the button 126a, the electric support request button 126b, the mechanical change request button 128a, and the electric change request button 128b, the equipment layout display processing unit 52 (see FIG. 2) is activated. The equipment layout display processing unit 52 displays the equipment layout screen 94 as shown in FIG.

That is, the equipment layout display processing unit 52 requests the maintenance management server 20 to transfer image data of the equipment layout screen 94 or additional information in accordance with various requests and various work progresses. In response to this request, the equipment layout screen 94 is displayed based on the image data or the additional information transferred from the maintenance management server 20.

As the equipment layout screen 94, for example, as shown in FIG. 8, an image 130 imitating a plan view of a production site, a schematic diagram 132 of a plurality of production lines 16, and a plurality of productions arranged for each production line 16 are shown. An example is a form in which the symbol image 134 showing the facility is displayed.

9A, for example, a red circle 136R is displayed on the right shoulder of the symbol image 134 of the required facility for the production facility for which a mechanical system maintenance request has been made (hereinafter, referred to as the required facility). If it is a system maintenance request, for example, a yellow circle 136Y is displayed as shown in FIG. 9B.

Similarly, for a requested facility for which a mechanical system support request or a replacement request has been made, as shown in FIG. 9C, for example, a circular 136rw (for example, left side) on the right shoulder of the symbol image 134 of the requested facility is partially red, for example. If the semicircle is red and the right semicircle is white, and it is an electric system support request or a replacement request, as shown in FIG. 9D, for example, a part of the circle 136yw (for example, the left half circle is (Yellow, the right half circle is white) is displayed.

Further, if the maintenance of the requested facility is started, as shown in FIG. 9E, for example, a green circle 136G is displayed on the right shoulder of the symbol image 134 of the requested facility, and if the maintenance is interrupted, as shown in FIG. 9F, For example, a light blue circle 136A is displayed on the right shoulder of the requested facility symbol image 134, and if the maintenance is completed, as shown in FIG. 9G, the circular display that was displayed on the right shoulder of the requested facility symbol image 134, for example. Is erased. As for normal production equipment for which no maintenance request has been made, nothing is displayed on the right shoulder of the symbol image 134 of the requested equipment, as shown in FIG. 9G.

The red circles and yellow circles that are displayed in response to the mechanical system maintenance request and the electrical system maintenance request, etc., described above are merely examples, and may be changed depending on the environment such as the factory where the facility maintenance support system is installed. Can be set appropriately.

[First maintenance request, consultation request]
Then, the production staff or the like operates, for example, the mechanical maintenance request button 104a, the electrical maintenance request button 104b, the mechanical consultation request button 106a, or the electrical consultation request button 106b on the equipment main screen 90 (see FIG. 4) to operate the equipment layout screen 94 ( (See FIG. 8) is displayed, and then the first maintenance request processing unit 54A (see FIG. 2) is operated by touching the symbol image 134 indicating the production facility of the maintenance request target with a finger or a pen-shaped instrument. Is activated.

The first maintenance request processing unit 54A makes a mechanical or electrical maintenance request. That is, the maintenance request information is transmitted to the maintenance management server 20 and the maintenance staff terminal 22.

The maintenance request information includes, for example, a maintenance request code, a transmission source code, a type of mechanical system or electrical system, an equipment code, and the like. The first maintenance request code is an identification code for recognizing the maintenance management server 20 and each terminal as the maintenance request information. The same applies hereinafter.

As the transmission source code, the identification code of the call terminal 32 that is the transmission source is used. As the equipment code, the identification information of the equipment that is associated with the call terminal 32 one-to-one is used. In this case, the identification information of the requested facility is used.

The identification information of the requested equipment is used when the maintenance staff member who has arrived at the requested equipment outputs at least the information relating to the content of the maintenance request and at least the parts and the maintenance history to the display 32a or the like of the call terminal 32.

The information on the parts and the maintenance history includes, for example, parts necessary for maintenance and the storage location of the parts, information on troubles that occurred in the past, information on comments of maintenance staff regarding the troubles that occurred in the past, and the like.

That is, the identification information of the requested facility is information regarding these pieces of information (information regarding parts and maintenance history), and is used as key information for outputting these pieces of information.

[Second maintenance request]
The second maintenance request processing unit 54B is incorporated in the equipment monitoring system 38, as shown in FIG. The second maintenance request processing unit 54B is activated based on the input of a signal notifying an abnormality from the sensor 36 that monitors the operating status of the equipment arranged in the production line 16, and the equipment that has requested the maintenance is maintained. Notify the management server 20 and the maintenance staff terminal 22. That is, the maintenance request information is transmitted to the maintenance management server 20 and the maintenance staff terminal 22. In this case, for example, mechanical or electrical classification information may be included depending on the type of the sensor 36.

[First support request]
When the production staff or the like selects and operates the first item of the pull-down menu 122 (see FIG. 6), the support/replacement request screen display processing unit 70 (see FIG. 2) is activated. The support/replacement request screen display processing unit 70 displays the support/replacement request screen 124 (see FIG. 7) on the display 32 a of the call terminal 32.

Then, after the production staff or the like operates the mechanical support request button 126a or the electric support request button 126b to display the facility layout screen 94 (see FIG. 8), a symbol image 134 showing the production facility of the support request is displayed. The first support request processing unit 56A (see FIG. 2) is activated by touching with a finger or a pen-shaped device. The first support request processing unit 56A makes a mechanical or electrical support request. That is, the first support request information is transmitted to the maintenance management server 20 and the maintenance staff terminal 22.

The first support request information includes, for example, a first support request code, a transmission source code, a mechanical system or electrical system type, and an equipment code. The first support request code at the beginning is an identification code for recognizing that it is the first support request information (support request by the staff) in the maintenance management server 20 and each terminal. Since the transmission source code and the like are the same as the above-mentioned maintenance request information, duplicate description thereof will be omitted.

The first support request is made in the following cases, for example. That is, depending on the situation such as the breakdown of the requested equipment, it may be more efficient for a plurality of people to divide the work and proceed. Further, the requested facility is a facility (power supply device, compressor, etc.) of high importance in the production of the product, and early repair may be required. In such a case, the maintenance person requests support (staff).

In addition, for example, when a maintenance request or a consultation is made, it is determined that a mechanical failure has occurred (primary determination), and the mechanical maintenance request button 104a or the mechanical consultation request button 106a is operated to make a maintenance request or a consultation. If the result of the determination (secondary determination) is that the failure is electrical, not mechanical, a request for support is made by a person in charge of maintenance. If the primary judgment is an electrical failure and the secondary judgment is a mechanical failure, support is requested.

[Second support request]
The second support request processing unit 56B (see FIG. 2) is activated when a predetermined time (for example, 90 minutes, 120 minutes, etc.) has elapsed from the time when the maintenance person was dispatched. The second support request processing unit 56B makes a mechanical or electrical support request. That is, the second support request processing unit 56B transmits the second support request information to the maintenance management server 20 and the maintenance staff terminal 22. The second support request information includes, for example, a second support request code, a transmission source code, a mechanical system or electrical system type, and an equipment code. The type used in the maintenance request information is used as the type of the mechanical system or the electrical system. The second support request processing unit 56B outputs an alarm indicating an abnormality in the maintenance work together with the support request.

[Change request]
When the support/replacement request screen 124 (see FIG. 7) is displayed on the display 32a of the call terminal 32, the production staff or the like operates the mechanical replacement request button 128a or the electrical replacement request button 128b to display the equipment layout screen. After displaying 94 (see FIG. 8), the replacement request processing unit 58 (see FIG. 2) is operated by touching the symbol image 134 showing the production facility of the replacement request with a finger or a pen-shaped device. Is activated. The replacement request processing unit 58 makes a mechanical or electrical replacement request. That is, the replacement request information is transmitted to the maintenance management server 20 and the maintenance staff terminal 22.

The replacement request information includes, for example, a replacement request code, a transmission source code, a type of mechanical system or electrical system, and an equipment code. The leading replacement request code is an identification code for recognizing that it is replacement request information (replacement request by staff) in the maintenance management server 20 and each terminal. Since the transmission source code and the like are the same as the above-mentioned maintenance request information, duplicate description thereof will be omitted.

Then, when a maintenance request, a consultation request, a support request, or a replacement request is made, and the appointed maintenance person is dispatched, the maintenance person requests the message display area 102 of the equipment main screen 90 (see FIG. 4), for example. A message is displayed indicating that the equipment is being moved.

The replacement request is made in the following cases, for example. That is, for example, when a maintenance request or a consultation is made, it is determined that a mechanical failure has occurred (primary determination), and the mechanical maintenance request button 104a or the mechanical consultation request button 106a is operated to make a maintenance request or a consultation. If the result of the determination (secondary determination) is an electrical failure rather than a mechanical failure, a maintenance person or the like requests replacement. A replacement request is made even if the primary judgment is an electrical failure and the secondary judgment is a mechanical failure.

[Start of maintenance]
When the maintenance staff member who has arrived at the requested facility operates the maintenance start/resume button 104c on the facility main screen 90 (see FIG. 4), the maintenance start processing unit 60 (see FIG. 2) is activated. The maintenance start processing unit 60 notifies the maintenance management server 20 that the maintenance person has started the maintenance. That is, the maintenance start processing unit 60 creates the maintenance start information and transmits it to the maintenance management server 20. The maintenance start information includes, for example, a maintenance start code, a transmission source code, a person in charge code, an equipment code, and the like.

Further, when the maintenance work is started, the equipment-based maintenance status list 140 is displayed on the display 32a of the call terminal 32, for example, as shown in FIG. 10A. The equipment-based maintenance status list 140 mainly includes the date and time (request date and time) when a maintenance request and the like are made, the equipment name, the status when the maintenance request and the like are made (request status), and the current status. The stop time (minutes) is displayed. As the current status, "moving", which indicates that the maintenance person was moving to the requested facility, is displayed.

[Maintenance interruption]
When the maintenance person operates the maintenance interruption button 104d (see FIG. 4) on the equipment main screen 90, the maintenance interruption processing unit 62 (see FIG. 2) is activated. The maintenance interruption processing unit 62 informs the maintenance management server 20 that the maintenance person has interrupted the maintenance. That is, the maintenance interruption processing unit 62 creates the maintenance interruption information and sends it to the maintenance management server 20. The maintenance interruption information includes, for example, a maintenance interruption code, a transmission source code, a person in charge code, an equipment code and the like.

When the maintenance is interrupted, the equipment-based maintenance status list 140 is displayed on the display 32a of the call terminal 32, for example, as shown in FIG. 10B. In the current status of the equipment-based maintenance status list 140, "in-progress" indicating that the maintenance person was performing maintenance work is displayed, and further, for example, a symbol display indicating "interruption" is displayed at the right end. ..

[Resume maintenance]
During the maintenance interruption, the maintenance person operates the maintenance start/restart button 104c (see FIG. 4) on the equipment main screen 90 to activate the maintenance restart processing unit 64 (see FIG. 2). The maintenance restart processing unit 64 notifies the maintenance management server 20 that the maintenance person has restarted the maintenance. That is, the maintenance restart processing unit 64 creates the maintenance restart information and sends it to the maintenance management server 20. The maintenance restart information includes, for example, a maintenance restart code, a transmission source code, a person in charge code, a facility code, and the like.

Further, when the maintenance is restarted, a facility-specific maintenance status list 140 is displayed on the display 32a of the call terminal 32, for example, as shown in FIG. 11A. In the current status of the equipment-based maintenance status list 140, “correspondence suspended” indicating that the maintenance work was suspended is displayed, and further, for example, a symbol display indicating “restart” is displayed at the right end.

The maintenance work may be restarted not by the maintenance staff rushed by the maintenance request but by the maintenance staff rushed by the replacement request. Therefore, for example, when resuming the maintenance work, a process of inputting the name and code of the person in charge of maintenance may be performed. The entered information is transmitted to the maintenance management server 20.

[Completed]
When the maintenance person operates the response completion button 110 (see FIG. 4) on the equipment main screen 90, the maintenance completion processing unit 66 (see FIG. 2) is activated. The maintenance completion processing unit 66 informs the maintenance management server 20 that the maintenance person has completed the maintenance. That is, the maintenance completion processing unit 66 creates maintenance completion information and sends it to the maintenance management server 20. The maintenance completion information includes, for example, a maintenance completion code, a transmission source code, a person in charge code, an equipment code and the like.

In addition, at the stage when the response is completed, a facility-based maintenance status list 140 is displayed on the display 32a of the call terminal 32, as shown in FIG. 11B, for example. In the current status of the equipment-based maintenance status list 140, "in progress" indicating that the maintenance person was performing maintenance work is displayed.

[Pull-down menu: Second item]
By selecting and operating the second item of the pull-down menu 122 of FIG. 6, the equipment operation status history display processing unit 72 (see FIG. 3) is activated. The equipment operation status history display processing unit 72 displays the equipment operation status history screen 144 on the display 32a, as shown in FIG. The equipment operation status history screen 144 mainly includes a production line name input field 146a, an equipment name input field 146b, a search button 146c, and the like. Then, the maintenance person or the like inputs the production line name in the production line name input field 146a, the equipment name in the equipment name input field 146b, and touches the search button 146c with a finger or a pen-shaped instrument. The equipment operation status history display processing unit 72 displays the operation status history of the corresponding equipment. Examples of the display contents of the history include the content of the event that occurred and the time when the event occurred.

[Pull-down menu: Third item]
By selecting and operating the third item of the pull-down menu 122 in FIG. 6, the maintenance work status display processing unit 74 (see FIG. 3) is activated. As shown in FIG. 13, the maintenance work status display processing unit 74 displays a maintenance equipment work status list screen (referred to as an all-line monitor screen) 148 on the display 32a. This all-line monitor screen 148 mainly displays a list of current work statuses of the facilities for which maintenance requests have been made among all the production lines. The details include the time when the maintenance request is made (request time), the elapsed time of the operation stop state (stop/elapsed time), the production line name, the equipment name, the current work status, the name of the maintenance person, and the like. Of these, the equipment under maintenance is displayed in red, for example, and the other equipment is displayed in blue, for example, so that the equipment under maintenance can be easily identified.

[Pull-down menu: Fourth item]
By selecting the fourth item of the pull-down menu 122 in FIG. 6, the repair parts list display processing unit 76 (see FIG. 3) is activated. As shown in FIG. 14, the repair parts list display processing unit 76 displays the repair parts search screen 150 on the display 32a. The repair parts search screen 150 mainly has a list display area 152a and a drawing display area 152b. In the list display area 152a, the model and the part name of the repair part are displayed in a list format. Although not shown, the drawing display area 152b displays the appearance, perspective view, and the like of the repair part selected by the selection input (selection input by the pointer or touch) to the list display area 152a.

[Pull-down menu: 5th item]
By selecting and operating the fifth item of the pull-down menu 122 in FIG. 6, the inventory search screen display processing unit 78 (see FIG. 3) is activated. The inventory search screen display processing unit 78 displays the inventory search screen 154 on the display 32a as shown in FIG. The inventory search screen 154 is mainly composed of a repair part model input field 156a, a part name input field 156b, a repair part list screen 156c, a search button 156d, and a plurality of warehouses in which repair parts are stored. An arrangement screen 156e or the like indicating the position of is displayed.

For example, when a maintenance person or the like obtains the repair parts, it is necessary to know the storage location of the repair parts, that is, the location of the warehouse. Therefore, by inputting the corresponding model and part name in the model input field 156a and the part name input field 156b, and touching the search button 156d with a finger or a pen-shaped instrument, a list screen 156c of repair parts is displayed. The breakdown of the repair parts to be obtained is displayed, and the position of the warehouse where the repair parts to be obtained are stored is displayed on the layout screen 156e. In this case, the number indicating the position of the warehouse is indicated by, for example, red display or blinking display.

When obtaining repair parts, for example, a maintenance person interrupts the maintenance work and obtains the repair parts from the corresponding warehouse, or other maintenance staff receives information on the repair parts (model, part name, location of the warehouse, etc.). ) To arrange for repair parts.

[Pull-down menu: 6th item]
After the maintenance is completed, the work completion registration screen display processing unit 80 (see FIG. 3) is activated by selecting the sixth item of the pull-down menu 122 shown in FIG. The work completion registration screen display processing unit 80 first displays the equipment-based maintenance status list 140 (see FIG. 11B) on the display 32a. In the equipment-based maintenance status list 140, mainly, the date and time when the maintenance request is made (request date and time), the equipment name, the status when the maintenance request is made (request status), the current status, and the stop time. (Minutes) etc. are displayed.

By selecting, from the displayed equipment, the equipment for which the work completion registration for each person in charge is performed, the work completion registration screen display processing unit 80 displays the work completion registration screen for each person 158 as shown in FIG. To do. On the person-in-charge work completion registration screen 158, the person in charge, the reception time, the start time, and the corresponding time are mainly displayed for each person.

Then, by selecting the corresponding line for each person in charge, the work completion registration screen display processing unit 80 displays a message indicating that the completion of handling has been registered for each person in charge. At this stage, work completion registration for each person in charge is completed.

[Pull-down menu: 7th item]
By selecting and operating the seventh item of the pull-down menu 122 in FIG. 6, the maintenance history list display processing unit 82 (see FIG. 3) is activated. The maintenance history list display processing unit 82 displays a maintenance history list screen 160, as shown in FIG. The maintenance history list screen 160 mainly has an item input area 162a and a history list display area 162b. In the item input area 162a, since the history list has a huge amount of information, it is possible to narrow down and display, for example, the period, model name, line name, and equipment name. Items for narrowing down include, for example, period, model name, line name, equipment name, creation status, history type, and the like.

Then, by inputting these items for narrowing down, the maintenance history list display processing unit 82 requests the maintenance management server 20 to transfer the history information of the corresponding facility. Based on the transfer request from the call terminal 32, the maintenance management server 20 reads the maintenance history of the corresponding facility from the maintenance history database 198 (see FIG. 19) described later, and sends it to the call terminal 32 that made the request. To do.

The maintenance history list display processing unit 82 receives the maintenance history data from the maintenance management server 20 and displays the contents in the history list display area 162b (see FIG. 17). In the history list display area 162b, the production line name, equipment name, history type (abrupt failure, consultation/plan distinction), occurrence date/time, maintenance person name, stop time, history, remarks, etc. are listed. Is displayed. Further, among the plurality of lines displayed in the history list display area 162b, the line whose type content is “Sudden failure” is displayed in red, and the consultation/planning line is displayed in, for example, blue so that they can be easily distinguished. It has become.

The maintenance history list screen 160 also has a history display button 164 for displaying a maintenance history detail screen 170 (see FIG. 18). By touching the history display button 164 with a finger or a pen-shaped instrument, the detailed history display processing unit 84 (see FIG. 3) is activated. The detailed history display processing unit 84 displays the maintenance history detailed screen 170 (see FIG. 18) for inputting a detailed history.

The maintenance history details screen 170 includes items that the system automatically inputs such as department, equipment name, date and time of occurrence, and stop time, and items that the maintenance staff in charge of events, causes, measures, etc. enter. In other words, the maintenance staff does not need to input the department name, equipment name, etc., but only the event, cause, action, etc., so that the time required for inputting can be shortened.

Upon completion of the input, the maintenance history list display processing unit 82 described above, regarding the maintenance target list screen 160 shown in FIG. 17, regarding the equipment to be input in the history list displayed in the history list display area 162b, Change the contents of the history item from "not created" to "created". After that, the maintenance history list display processing unit 82 transmits the maintenance history data of the equipment whose input has been completed to the maintenance management server 20. The maintenance management server 20 registers the maintenance history data from the requested facility in the maintenance history database 198 (see FIG. 19).

[Maintenance management server 20]
As shown in FIG. 19, the maintenance management server 20 includes a request progress reception unit 180, a request reflection unit 182, a work progress reflection unit 184, a maintenance history management unit 186, a maintenance management screen display processing unit 188, It has a repair parts reflection unit 190, a request temporary storage file 192, and a work progress temporary storage file 194. A maintenance history database 198 and a repair parts database 200 are connected to the maintenance management server 20.

The request progress receiving unit 180 makes various requests such as a first maintenance request from the call terminal 32, a second maintenance request from the equipment monitoring system 38, a support request from the call terminal 32, and a replacement request, as well as the start of maintenance and interruption of maintenance. , Receive work progress information such as maintenance resumption.

The request reflecting unit 182 registers the various requests received by the request progress receiving unit 180 in the request temporary storage file 192 and further in the maintenance history database 198.

Further, the request reflection unit 182 reflects various requests registered in the request temporary storage file 192 on the equipment layout screen 94 (see FIG. 8). In this case, for example, if there is a mechanical system maintenance request to the requested facility, for example, a red circle 136R (see FIG. 9A) is displayed on the right shoulder of the symbol image 134 of the requested facility, and if it is an electrical system maintenance request, a yellow circle. The additional information or the like displaying 136Y (see FIG. 9B) is transmitted to all terminals to share the information. Of course, the image data of the equipment layout screen 94 on which the additional information is reflected may be transmitted.

In addition, if the request reflection unit 182 is, for example, a mechanical system support request or a replacement request for the requested facility, for example, a circle 136rw having a red part on the right shoulder of the symbol image 134 of the requested facility (see FIG. 9C), In the case of an electric system support request or a replacement request, additional information displaying a circle 136yw (see FIG. 9D), a part of which is yellow, is transmitted to all terminals to share the information. Of course, the image data of the equipment layout screen 94 on which the additional information is reflected may be transmitted.

The work progress reflection unit 184 registers various work progress information received by the request progress reception unit 180 in the work progress temporary storage file 194 and further in the maintenance history database 198.

Further, the work progress reflection unit 184 reflects various work progresses registered in the work progress temporary storage file 194 on the equipment layout screen 94 (see FIG. 8). In this case, for example, if the maintenance of the requested facility is started, a green circle 136G (see FIG. 9E) is displayed on the right shoulder of the symbol image 134 of the requested facility, and if the maintenance is interrupted, the symbol image 134 of the requested facility is displayed, for example. A light blue circle 136A (see FIG. 9F) is displayed on the right shoulder, and if the maintenance is completed, as shown in FIG. 9G, for example, the circular display displayed on the right shoulder of the symbol image 134 of the requested facility is deleted. Share information by sending information to all terminals. Of course, the image data of the equipment layout screen 94 on which the additional information is reflected may be transmitted.

Further, if the work progress information is the maintenance completion, the information about the maintenance request, the support request, etc. registered in the request temporary storage file 192 and the work progress temporary storage file 194 regarding the requested facility for which the maintenance is completed is deleted. ..

The maintenance history management unit 186 transmits the information stored in the request temporary storage file 192 and the work progress temporary storage file 194 to the requested various terminals (call terminal 32, maintenance staff terminal 22, etc.). As a result, in each call terminal 32, each maintenance staff terminal 22, and the like, the request status and work progress status of each equipment are reflected on the equipment layout screen 94, equipment operation status history screen 144, all-line monitor screen 148, and the like.

Further, the maintenance history management unit 186 saves, in the maintenance history database 198, the maintenance history information transmitted from the call terminal 32 or the maintenance staff terminal 22, that is, various information input on the maintenance history detailed screen 170.

As shown in FIG. 20, the maintenance management screen display processing unit 188 displays the multi-screen 202 including the facility layout screen 94 and the all-line monitor screen 148 on the maintenance management monitor 26. As a result, the maintenance status of the requested equipment of each production line 16 can be confirmed at a glance by the text information and the image information.

Further, as shown in FIG. 19, the request progress receiving unit 180 described above registers the information of the maintenance staff from the maintenance staff terminal 22 in the maintenance history database 198, the request temporary storage file 192, and the work progress temporary storage file 194. .. Further, the request progress reception unit 180 transmits information (name of maintenance person, person code, etc.) for displaying a message to the call terminal 32 of the requested facility.

The repair parts reflecting unit 190 reflects the information such as the number of used repair parts, which is input by the shipping process at the maintenance staff terminal 22 or the like, in the repair parts database 200.

[Maintenance staff terminal 22]
Next, the functional units provided in the maintenance staff terminal 22 will be described with reference to FIG.

As shown in FIG. 21, the maintenance staff terminal 22 displays a request reception unit 210 that receives various requests from the call terminal 32 and the like, and a staff status screen 212 (see FIG. 22) showing the current status of the maintenance staff. It has a staff current status display processing unit 214, a maintenance staff notification unit 216, a delivery processing unit 218, and a maintenance support information display processing unit 68 similar to the call terminal 32. Since the maintenance support information display processing unit 68 is provided, the support request and the replacement request can also be issued from the maintenance staff terminal 22.

The maintenance staff terminal 22 also has an equipment layout display processing unit 52. Therefore, the facility layout screen 94 reflecting the maintenance request and the like can be displayed on the display 22a and the maintenance management monitor 26.

Normally, the multi-screen 202 from the maintenance management server 20 is displayed on the maintenance management monitor 26, but the facility layout screen 94 from the maintenance staff terminal 22 can also be displayed.

The request receiving unit 210 receives various requests such as a first maintenance request from the call terminal 32, a second maintenance request from the equipment monitoring system 38, a support request from the call terminal 32, and a replacement request.

As shown in FIG. 22, the staff status screen 212 is divided into a mechanical charge area 220a and an electric charge area 220b. In the mechanical charge area 220a, rectangular blocks 222 of the same number as the number of mechanical staff are displayed. The same number of rectangular blocks 222 as the number of staff in charge of electricity are displayed in the area in charge of electricity 220b. The display color of the block 222 is displayed in green if it is currently waiting, and is displayed in gray if maintenance work is in progress (including support and replacement).

Therefore, if there is a new maintenance request or the like, the maintenance staff is selected from the maintenance staff corresponding to the block 222 displayed in green. That is, the waiting maintenance staff is contacted in advance, and when the consent is obtained, the maintenance staff is requested to be dispatched, and the maintenance staff block 222 of the staff present status screen 212 is designated by a finger. Touch or touch with a pen-shaped device. As a result, the maintenance staff notification section 216 is activated, and at least the information of the maintenance staff (person code etc.) corresponding to the selected block 222 is transmitted to the maintenance management server 20.

The request progress reception unit 180 (see FIG. 19) of the maintenance management server 20 stores the notified maintenance staff information and the received time (mobilization time) in the maintenance history database 198, the request temporary storage file 192, and the work progress temporary storage. Register in file 194.

On the other hand, the delivery processing unit 208 (see FIG. 21) of the maintenance staff terminal 22 is activated together with the inventory search screen display processing unit 78 (see FIG. 3) by selecting and operating the fifth item of the pull-down menu 122 in FIG. It The inventory search screen display processing unit 78 displays the inventory search screen 154 on the display 22a, as shown in FIG. The maintenance person inputs by subtracting the number of replaced parts from the number of stocks in the column corresponding to the model, the part name and the storage location of the repaired part whose parts have been replaced. The delivery processing unit 208 transmits the input information to the maintenance management server 20.

As described above, the repair parts reflecting unit 190 (see FIG. 19) of the maintenance management server 20 receives the information from the shipping processing unit 208 and reflects the input stock quantity in the repair parts database 200. As a result, the actual stock quantity in the warehouse 18 and the stock quantity as data registered in the repair parts database 200 match.

Next, the processing operation of the equipment maintenance support system according to the present embodiment will be described with reference to the flowcharts of FIGS. 23 and 24.

First, in step S1 of FIG. 23, it is determined whether or not there is a maintenance request. Specifically, the call terminal 32 determines whether there is a first maintenance request, and the equipment monitoring system 38 determines whether there is a second maintenance request.

If there is no first maintenance request and second maintenance request, the process proceeds to step S2, and the maintenance plan display processing unit 50 determines whether the maintenance plan is confirmed or whether the maintenance work is based on the maintenance plan. This determination is made based on whether or not the planned start button 108 on the equipment main screen 90 (see FIG. 4) has been operated.

When the plan start button 108 on the equipment main screen 90 is operated, the process proceeds to step S3, and the maintenance plan screen 92 (see FIG. 5) is displayed on the display 32a or the like of the call terminal 32.

Then, in step S4, the maintenance staff implements planned maintenance for the planned equipment in the displayed maintenance plan.

When it is determined that the operation of the planned launch button 108 has not been performed at the stage where the processing in step S4 has been completed or in step S2, the processing returns to step S1 and the processing after step S1 is repeated.

When it is determined in step S1 that there is the first maintenance request from the call terminal 32 or the second maintenance request from the equipment monitoring system 38, the process proceeds to step S5, and the maintenance management server 20 and the maintenance staff terminal. 22 receives a first maintenance request from the call terminal 32 or a second maintenance request from the equipment monitoring system 38. At this time, the request reflection unit 182 of the maintenance management server 20 (see FIG. 19) registers the first maintenance request or the second maintenance request in the request temporary storage file 192 and the maintenance history database 198. Further, the first maintenance request or the second maintenance request is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22 and the like.

In step S6, the maintenance staff selects a maintenance person based on the first maintenance request from the call terminal 32 or the second maintenance request from the equipment monitoring system 38 while looking at the staff status screen 212 (see FIG. 22), for example. To do. The maintenance staff terminal 22 transmits to the maintenance management server 20 the information of the maintenance person appointed in response to the first maintenance request or the second maintenance request.

In step S7, the appointed maintenance staff dispatches to the requested equipment. At this time, the request progress accepting unit 180 of the maintenance management server 20 registers the information of the maintenance staff from the maintenance staff terminal 22 in the maintenance history database 198 and transmits it to the call terminal 32 of the requested facility. Thereby, for example, a message indicating that the maintenance staff is moving to the requested equipment is displayed in the message display area 102 of the equipment main screen 90 (see FIG. 4) of the call terminal 32 of the requested equipment.

In step S8, the maintenance person who has arrived at the requested facility operates the start/resume button 104c (see FIG. 4) to start the maintenance work. At this time, the call terminal 32 informs the maintenance management server 20 that the maintenance person has started the maintenance. The maintenance management server 20 receives information about the start of maintenance from the call terminal 32. At this time, the work progress reflection unit 184 registers the work progress information indicating the maintenance start in the work progress temporary storage file 194 and the maintenance history database 198. Furthermore, the fact that the maintenance has been started is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22, and the like.

Then, in step S9 of FIG. 24, the call terminal 32 determines whether or not the maintenance work is interrupted. This determination is made based on whether the maintenance interruption button 104d (see FIG. 4) on the equipment main screen 90 is operated. If the maintenance work is interrupted, the process proceeds to step S10, and the call terminal 32 notifies the maintenance management server 20 that the maintenance person has interrupted the maintenance. The maintenance management server 20 receives the information regarding the maintenance interruption from the call terminal 32. The work progress reflection unit 184 registers work progress information indicating maintenance interruption in the work progress temporary storage file 194 and the maintenance history database 198. Furthermore, the fact that the maintenance has been interrupted is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22, and the like.

Then, in step S11, the call terminal 32 determines whether or not the maintenance interruption is due to a support request. This determination is made based on whether or not the support request button 126 on the support/replacement request screen 124 (see FIG. 7) is operated. If it is a support request, the process proceeds to step S12, and the call terminal 32 informs the maintenance management server 20 that the support person in charge requested the support. The maintenance management server 20 receives information regarding the support request from the call terminal 32. The request reflection unit 182 registers information regarding the support request in the request temporary storage file 192 and the maintenance history database 198. Furthermore, the fact that the support request has been made is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22, and the like.

If it is determined in step S11 that it is not a support request, the process proceeds to step S13, and the call terminal 32 determines whether the maintenance interruption is due to a replacement request. This determination is made based on whether or not the replacement request button 128 on the support/replacement request screen 124 (see FIG. 7) is operated. If it is a replacement request, the process proceeds to step S14, and the call terminal 32 informs the maintenance management server 20 that the replacement request has been made by the maintenance person. The maintenance management server 20 receives information regarding the replacement request from the call terminal 32. The request reflection unit 182 registers information regarding the replacement request in the request temporary storage file 192 and the maintenance history database 198. Further, the fact that the replacement request has been made is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22 and the like.

When the processing in step S12 or step S14 is completed, or when it is determined in step S13 that the replacement is not requested, for example, when the suspension is an interruption due to a maintenance person, the process proceeds to step S15. The call terminal 32 determines whether or not the maintenance is restarted. This determination is made based on whether the maintenance start/restart button 104c on the equipment main screen 90 (see FIG. 4) is operated. If the maintenance work is restarted, the process proceeds to step S16, and the call terminal 32 informs the maintenance management server 20 that the maintenance person has restarted the maintenance. The maintenance management server 20 receives information about the restart of maintenance from the call terminal 32. The work progress reflection unit 184 registers work progress information indicating maintenance resumption in the work progress temporary storage file 194 and the maintenance history database 198. Furthermore, the fact that the maintenance has been resumed is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22, and the like.

When it is determined that the maintenance work is not interrupted at the stage where the processing in step S16 is completed or when the maintenance work is not interrupted in step S9, the process proceeds to the next step S17, and the call terminal 32 determines whether the maintenance work is completed. To determine. This determination is made depending on whether or not the operation completion button 110 on the equipment main screen 90 (see FIG. 4) is operated. If the maintenance work is completed, the process proceeds to step S18, and the call terminal 32 notifies the maintenance management server 20 that the maintenance person has completed the maintenance. The maintenance management server 20 receives information about the completion of maintenance from the call terminal 32. The work progress reflection unit 184 registers work progress information indicating completion of maintenance in the work progress temporary storage file 194 and the maintenance history database 198. Further, the fact that the maintenance is completed is reflected on the equipment layout screen 94 (see FIG. 8) of the call terminal 32, the maintenance staff terminal 22 and the like.

After that, in step S19, the person in charge of maintenance or the like performs a shipping process. That is, the repair parts reflecting unit 190 (see FIG. 19) reflects the information such as the number of used repair parts, which is input through the shipping process at the maintenance staff terminal 22 or the like, in the repair parts database 200.

Then, in step S20, the maintenance staff creates a history of the maintenance work of this time and updates the maintenance history. That is, for example, after displaying the maintenance history list screen 160 (see FIG. 17) on the display 22a of the maintenance staff terminal 22, by selecting the requested equipment in charge and operating the history display button 164, the maintenance history of the requested equipment is displayed. The detailed screen 170 (see FIG. 18) is displayed. Then, the event, cause, and action of the requested facility are input, and if there is a repaired part that has been replaced, the format, part name, delivery location, used quantity, etc. are input. Of course, with respect to the input of the replaced repair part, the input may be omitted by associating it with the shipping process previously input.

As described above, the facility maintenance support system 10 according to the present embodiment includes the request progress receiving unit 180 that receives the maintenance request from the call terminal 32 arranged in the production line 16, and at least the maintenance request among the plurality of maintenance staff. Based on the content of the maintenance staff and the current status of a plurality of maintenance staff, the staff status display processing unit 214 used to select the maintenance staff in response to the maintenance request and the maintenance request according to the request of the selected maintenance staff. And a maintenance support information display processing unit 68 for outputting at least information relating to the contents of the above and maintenance history as maintenance support information.

As a result, information can be shared between the production site, the maintenance staff, and the management office (maintenance staff office 12) by using communication means. The progress status of the maintenance work in response to the request can be grasped at a glance, and the work efficiency of the maintenance staff who maintains the production equipment can be improved. Moreover, by referring to past parts and maintenance history, maintenance work can be carried out smoothly, and past maintenance history can be used to report on this maintenance work. Delays in reporting can be eliminated. For example, when the maintenance work is started, the history of the maintenance contents, replacement parts, and records of related persons in the past are presented as a maintenance history. This maintenance history can also be used by the maintenance staff as meaningful information for considering trouble improvement, so that the maintenance work can be carried out efficiently and the maintenance work can be carried out with the equipment down time shortened. be able to.

In the present embodiment, an equipment layout display processing unit 52 that displays an equipment layout screen 94 showing the arrangement positions of one or more production equipment installed on the production site on at least the maintenance management monitor 26 and the call terminal 32, and It has a request reflection unit 182 for reflecting the request from the line 16 on the equipment layout screen 94, and a work progress reflection unit 184 for reflecting the progress of the maintenance work by the maintenance staff on the equipment layout screen 94.

As a result, by using the display 32a connected to the call terminal 32 installed in each production line 16 or the maintenance management monitor 26 connected to the maintenance management server 20 while directly watching the facility layout screen 94, various operations can be performed. A request (maintenance request, support request, etc.) can be input, and the input request can be reflected on the equipment layout screen 94. As a result, a person other than the requested staff member can easily confirm the request content for the production line by viewing the equipment layout screen 94.

In the present embodiment, the maintenance request includes at least the information of the primary judgment indicating the mechanical trouble or the electric trouble. As a result, the maintenance request including the information of the primary judgment is made, so that it becomes possible to effectively use the information of the primary judgment when selecting the person in charge of maintenance. Can be shortened.

In the present embodiment, the maintenance request is issued by the production staff with the equipment layout screen 94 showing the arrangement positions of the one or more production equipment installed on the production site being displayed on the call terminal 32 arranged on the production line 16. It is carried out manually. As a result, the maintenance request is reflected on the equipment layout screen 94. Therefore, the production staff makes a maintenance request while looking at the equipment layout screen 94, so that whether the maintenance request is correctly made to the equipment requiring the maintenance request. Can be easily confirmed.

In this case, the maintenance request manually input by the production staff includes at least information on the parts necessary for maintenance and the storage location of the parts. As a result, the maintenance request includes information about the parts required for maintenance and the storage location of the parts, so that the maintenance staff can easily obtain the parts required for maintenance and perform maintenance work. It is possible to shorten the time before starting work and improve the efficiency of maintenance work.

Further, it is preferable that the maintenance request manually input by the production staff includes information on troubles that occurred in the past (key for accessing the history list: equipment number, etc.). As a result, since the maintenance request includes information about troubles that occurred in the past, the maintenance staff can efficiently carry out the maintenance work while checking the information and shorten the maintenance work time. Therefore, the efficiency of maintenance work can be improved.

Further, it is preferable that the maintenance request manually input by the production staff includes information (key for accessing the history list: equipment number, etc.) regarding comments of the maintenance staff regarding troubles that occurred in the past. As a result, the maintenance request includes information about the comments made by the maintenance staff regarding troubles that occurred in the past.Even when the maintenance staff is in charge of the equipment for the first time, by referring to the comments, the maintenance work can be performed efficiently. Therefore, the efficiency of maintenance work can be improved.

In the present embodiment, at least the call terminal 32 arranged in the production line 16 supports the call terminal 32 based on the instruction of the maintenance staff when the secondary judgment made by the maintenance staff after the start of the maintenance work is different from the primary judgment. It has a first support request processing unit 56A for making a request.

As a result, after the maintenance request including the information of the primary determination is made, if the primary determination is incorrect, the maintenance staff may perform an incorrect maintenance work with, for example, non-specialty knowledge. However, since the support request can be made based on the information of the secondary judgment, the maintenance staff can efficiently carry out the maintenance work together with the support staff, and the efficiency of the maintenance work can be improved.

In this case, the support request is made by the maintenance person with the equipment layout screen 94 showing the arrangement position of the one or more production equipment installed at the production site displayed on the call terminal 32 arranged on the production line 16. Performed by input.

As a result, the support request is reflected on the equipment layout screen 94. Therefore, the maintenance staff requests the support correctly while looking at the equipment layout screen 94 and correctly requests the support for the equipment that needs the support request. You can check easily.

In the present embodiment, at least the call terminal 32 arranged in the production line 16 makes a support request when the elapsed time of the maintenance work by the maintenance staff exceeds the preset time, the second support request processing unit. 56B may be included.

As a result, when carrying out maintenance work, when complicated maintenance work or prior confirmation work is complicated, there is a case where the time is forgotten and an opportunity to request support is missed. Therefore, it is possible to reduce the burden on the maintenance staff by making a support request when the elapsed time of the maintenance work by the maintenance staff exceeds a preset time. Moreover, the maintenance staff can efficiently carry out the maintenance work together with the support staff, and the efficiency of the maintenance work can be improved.

In this case, at least the call terminal 32 arranged in the production line 16 outputs an alarm indicating an abnormality in the maintenance work when the maintenance worker's elapsed time exceeds the preset time.

An alarm is output when the elapsed time for maintenance work by the maintenance staff exceeds a preset time, so that the maintenance staff can automatically recognize that a support request has been made. , It becomes possible to prepare in advance a work progress explanation for the support staff. As a result, the maintenance person can efficiently perform the maintenance work together with the support person, and the efficiency of the maintenance work can be improved.

In the present embodiment, the call terminal 32 arranged on the production line 16 has a maintenance plan display processing unit 50 that displays the maintenance plan of the production equipment of the production line 16 based on the instruction of the maintenance staff.

This allows the maintenance plan to be displayed using the call terminal 32 arranged on the production line 16 during a regular inspection by the maintenance staff, and the inspection date is the replacement date of the parts or the drive part. When it is confirmed that wear or abnormal noise is generated, the maintenance staff can quickly start the maintenance work, and the frequency of maintenance requests can be reduced.

In the present embodiment, there is an equipment monitoring system 38 for monitoring the operation status of the production equipment arranged on the production line 16. The equipment monitoring system 38 detects the abnormality of the production equipment, and the maintenance staff office 12 A maintenance request is made to the maintenance staff terminal 22 installed at. The maintenance staff terminal 22 further receives a request progress reception unit 180 that receives a second maintenance request from the equipment monitoring system 38, and a maintenance management monitor 26 installed at least in the maintenance staff office 12 for the received second maintenance request. And an equipment layout display processing unit 52 for displaying.

When the facility monitoring system 38 detects an abnormality in the production facility, the maintenance staff terminal 22 installed in the maintenance staff office 12 makes a maintenance request, so that a maintenance request can be made more quickly than a manual maintenance request made by the production staff. Can be issued. Moreover, since the maintenance request from the equipment monitoring system 38 is displayed on the maintenance management monitor 26 installed in the maintenance staff office 12, the maintenance staff can recognize the maintenance request from the equipment monitoring system 38 early. Therefore, it is possible to carry out maintenance work for equipment requiring maintenance work at an early stage.

The facility maintenance support system and the facility maintenance support method according to the present invention are not limited to the above-described embodiments, and can of course have various configurations without departing from the gist of the present invention.

For example, as shown in FIG. 1, a warehouse terminal 34 may be installed in each warehouse 18. The warehouse terminal 34 may have the same configuration as the call terminal 32 or the maintenance staff terminal 22 described above. Then, in addition to the maintenance staff, a person in charge of inventory management may perform the warehousing process and the warehousing process using the warehouse terminal 34. In this case, instead of manually inputting the information on the repair parts, the barcode attached to the repair parts may be read by the barcode reader 42. Thereby, inventory management of each warehouse 18 can be performed efficiently.

Claims (14)

A facility maintenance support system (10) for supporting maintenance of one or more production facilities installed at a production site, comprising:
At least one or more servers (20), one or more terminals (22, 32), and one or more management monitors (26, 30) include a maintenance staff office (12) and a production staff office (14). , Each of the warehouse (18) and the production line (16) are arranged as necessary,
Means (180) for receiving a maintenance request from the terminal (32) arranged on the production line (16),
A means (214) for appointed a maintenance person according to the maintenance request based on at least the content of the maintenance request and the current status of the plurality of maintenance staffs among the plurality of maintenance staffs;
A facility maintenance support system, comprising means (68) for outputting at least information relating to the contents of the maintenance request and information relating to the maintenance history as maintenance support information in accordance with the request from the appointed maintenance staff. In the equipment maintenance support system according to claim 1,
A means (52) for displaying a layout screen (94) showing the arrangement positions of one or more production facilities installed on the production site on at least the management monitors (26, 30) and the terminals (22, 32). ,
Means (182) for reflecting the request from the production line (16) on the layout screen (94),
A facility maintenance support system comprising: means (184) for reflecting the progress of maintenance work by the maintenance staff on the layout screen (94). In the equipment maintenance support system according to claim 1 or 2,
The facility maintenance support system, wherein the maintenance request includes at least information of a primary judgment indicating a mechanical trouble or an electrical trouble. The equipment maintenance support system according to any one of claims 1 to 3,
The maintenance request is displayed on the terminal (32) arranged on the production line (16) with a layout screen (94) showing the arrangement position of one or more production facilities installed on the production site. An equipment maintenance support system characterized by being manually entered by the production staff. In the equipment maintenance support system according to claim 4,
The facility maintenance support system characterized in that the maintenance request manually input by the production staff includes at least information on a component required for maintenance and a storage location of the component. In the equipment maintenance support system according to claim 5,
The facility maintenance support system, wherein the maintenance request manually input by the production staff includes information on a trouble that occurred in the past. In the equipment maintenance support system according to claim 6,
The facility maintenance support system, wherein the maintenance request manually input by the production staff includes information regarding a comment of the maintenance staff regarding the trouble that occurred in the past. In the equipment maintenance support system according to claim 3,
At least the terminal (32) arranged on the production line (16) is based on the instruction of the maintenance personnel when the secondary determination made by the maintenance personnel after the start of the maintenance work is different from the primary determination. A facility maintenance support system having means (56A) for making a support request. In the equipment maintenance support system according to claim 8,
In the support request, the terminal (32) arranged on the production line (16) displays a layout screen (94) showing the arrangement positions of one or more production facilities installed on the production site, A facility maintenance support system, which is carried out manually by the maintenance person. In the equipment maintenance support system according to claim 1 or 2,
At least the terminal (32) arranged on the production line (16) has a means (56B) for requesting support when the elapsed time of the maintenance work by the maintenance staff exceeds a preset time. A facility maintenance support system characterized in that In the equipment maintenance support system according to claim 10,
At least the terminal (32) arranged on the production line (16) outputs an alarm indicating an abnormality in the maintenance work when the elapsed time of the maintenance work by the maintenance staff exceeds a preset time. A facility maintenance support system characterized in that In the equipment maintenance support system according to claim 1,
The terminal (32) arranged on the production line (16) has means (50) for displaying a maintenance plan of the production equipment of the production line (16) based on an instruction from the maintenance staff. Equipment maintenance support system. In the equipment maintenance support system according to claim 1,
An equipment monitoring system (38) for monitoring the operation status of the production equipment arranged on the production line (16),
When the equipment monitoring system (38) detects an abnormality in the production equipment, the equipment monitoring system (38) makes a maintenance request to the terminal (22) installed in the maintenance staff office (12),
The terminal (22) installed in the maintenance staff office (12) further includes means (180) for receiving the maintenance request from the equipment monitoring system (38) and at least the received maintenance request. A facility maintenance support system comprising: means (68) for displaying on the management monitor (26) installed in the staff office (12). At least one or more servers (20), one or more terminals (22, 32), and one or more management monitors (26, 30) include a maintenance staff office (12) and a production staff office (14). , Equipment used in an equipment maintenance support system (10) that is arranged as needed for each of the warehouse (18) and the production line (16) and supports the maintenance of one or more production equipment installed at the production site A maintenance support method,
Receiving a maintenance request from the terminal (32) arranged on the production line (16);
A plurality of maintenance staff, at least based on the contents of the maintenance request and the current status of the plurality of maintenance staff, appointing a maintenance person in response to the maintenance request;
According to a request from the appointed maintenance staff, a step of outputting, as maintenance support information, at least information relating to the contents of the maintenance request and related to the maintenance history, the equipment maintenance support method.

Images