JP6645104B2 - Lending determination method, lending determination program, and lending determination device - Google Patents

Description

  The present invention relates to a lending determination method, a lending determination program, and a lending determination device.

  Conventionally, at a government office, a visitor moves to a procedure section window corresponding to a desired procedure and performs a procedure at the procedure section window. As a prior art, for example, when it is predicted that the number of terminals to be lent to a customer is expected to be insufficient, it is determined that an unrented information processing terminal is to be lent to a customer having a predetermined attribute. Further, for example, there is a technique for guiding a user to return a rental cycle to a rental station desirable for system operation.

JP-A-2015-5101 JP 2012-88885 A

  For example, at the government office, a terminal can be lent to a visitor, and prior to the procedure at the procedure section window, the visitor can input some information on the procedure through the terminal, thereby improving the efficiency and convenience of the office work. It is conceivable to improve the quality. However, it may be difficult to determine whether a terminal can be lent to a visiting agency. For example, when the terminal is scarce, if the terminal is lent to a visitor who may occupy the terminal for a long time, the state where there is no terminal to rent may continue for a long time.

  In one aspect, an object of the present invention is to provide a lending determination method, a lending determination program, and a lending determination device capable of determining whether a terminal can be lent to a visitor.

  According to one aspect of the present invention, the attribute information of the visitor and the information on the number of remaining terminals are obtained, and the attribute information of the visitor is referred to the information in which the terminal usage time is associated, and the attribute of the visitor is obtained. Identify the terminal usage time of the visitor based on the information, determine whether to lend the terminal to the visitor based on the information on the remaining number of terminals and the identified terminal usage time, and output the determination result. A lending determination method, a lending determination program, and a lending determination device are proposed.

  According to one embodiment of the present invention, it is possible to determine whether to lend a terminal to a visitor.

FIG. 1 is an explanatory diagram illustrating an example of a lending determination method according to an embodiment. FIG. 2 is an explanatory diagram illustrating a system configuration example of the terminal lending system 200. FIG. 3 is a block diagram illustrating a hardware configuration example of the lending determination device 100. FIG. 4 is a block diagram illustrating an example of a hardware configuration of the processing device 201. FIG. 5 is a block diagram illustrating a hardware configuration example of the terminal 110. FIG. 6 is an explanatory diagram showing an example of the storage contents of the occupation time table 600. FIG. 7 is an explanatory diagram showing an example of the storage contents of the first attribute table 700. FIG. 8 is an explanatory diagram showing an example of the storage contents of the second attribute table 800. FIG. 9 is an explanatory diagram showing an example of the storage contents of the management table 900. FIG. 10 is an explanatory diagram of an example of the contents of the lending history table 1000. FIG. 11 is a block diagram illustrating a functional configuration example of the lending determination device 100. FIG. 12 is an explanatory diagram illustrating an example in which the processing apparatus 201 acquires a resident code. FIG. 13 is an explanatory diagram illustrating an example of specifying the occupation time of the incoming agency V in the lending determination device 100. FIG. 14 is an explanatory diagram illustrating an example of a criterion for determining whether or not the terminal 110 can be lent to the agency V in the lending determination device 100. FIG. 15 is an explanatory diagram illustrating an example in which the lending determination device 100 determines whether or not the terminal 110 can be lent to the incoming agency V. FIG. 16 is an explanatory diagram illustrating an example in which the lending determination device 100 determines a terminal 110 to lend to a visiting agency V. FIG. 17 is an explanatory diagram illustrating an example in which the processing apparatus 201 lends the terminal 110 to the visiting agent V. FIG. 18 is an explanatory diagram showing an example of managing the history of lending the terminal 110 to the agency V in the lending determination device 100. FIG. 19 is an explanatory diagram illustrating an example in which the terminal 110 is returned from the agency V in the processing device 201. FIG. 20 is an explanatory diagram showing an example of managing the history of the terminal 110 being returned from the agency V in the lending determination device 100. FIG. 21 is a flowchart illustrating an example of a lending process procedure. FIG. 22 is a flowchart illustrating an example of the update processing procedure.

  Hereinafter, embodiments of a lending determination method, a lending determination program, and a lending determination device according to the present invention will be described in detail with reference to the drawings.

(One Example of Lending Determination Method According to Embodiment)
FIG. 1 is an explanatory diagram illustrating an example of a lending determination method according to an embodiment. In FIG. 1, a lending determination device 100 is a computer that determines whether a terminal 110 can be lent to a visitor and outputs a determination result. A visitor is a person who has visited a predetermined facility. The predetermined facility is, for example, a government office, a hospital, a bank, or the like. The visitor is, for example, a visitor to the government office.

  The terminal 110 is a computer that supports a visitor's behavior. The terminal 110 is, specifically, a portable computer such as a tablet terminal or a smartphone that can be carried by a visitor. The terminal 110 may be a wearable terminal that a visitor can wear and move.

  Here, for example, it is conceivable that the general office I is provided at the office, and the terminal 110 is lent to the visitor V at the general office I, thereby improving the efficiency of the work and the convenience of the office. Specifically, prior to the procedure at the window of the procedure section, the visitor V can input some information on the procedure, thereby reducing the processing time of the procedure at the window based on the input information. Further, specifically, the traveling time of the visiting agency V is reduced by guiding the visiting agency V to a procedure section corresponding to a desired procedure. Further, specifically, prior to the procedure at the window of the procedure section, the visitor V is notified of a certificate or the like used for the procedure, thereby reducing the response time at the window.

  However, it may not be preferable to lend the terminal 110 to the visiting agency V who has visited the government office. For example, a visitor V unfamiliar with terminal operation tends to use the terminal 110 for a longer time than a visitor V familiar with terminal operation, and often occupies the terminal 110 for a long time.

  For this reason, if the terminal 110 prepared at the general window I is running low and the terminal 110 is lent to a visitor V who is not accustomed to terminal operation, the terminal 110 is occupied by one visitor V for a long time. As a result, the rotation rate of the terminal decreases. Then, the number of visiting agents V who cannot use the terminal 110 increases, and the efficiency of office work is delayed. The turnover rate of the terminal is, for example, the number of visiting agents who can use the terminal per day.

  Further, the number of terminals 110 lent from the general counter I is larger than the number of terminals 110 returned to the general counter I. Then, the state in which there is no terminal 110 to be lent at the general window I continues for a long time, the time during which the terminal 110 cannot be lent is lengthened, and the efficiency of office work is reduced. Furthermore, for reasons such as hearing impairment, the terminal 110 cannot be rented even if there is a visitor V who prefers to lend the terminal 110 to visually assist in addition to the response of the staff S at the counter.

  Therefore, in the present embodiment, by determining whether or not the terminal 110 can be lent to the next agency V, it is possible to reduce the time when the remaining number of the terminals 110 is zero and to rotate the terminal 110 A lending determination method that can improve the rate will be described.

  In the example of FIG. 1, the office is provided with a lending determination device 100. At the general counter I of the government office, a card reader is provided, and a plurality of terminals 110 are prepared. The lending determination device 100 stores, in the storage unit 101, information in which the identification information and attribute information of the incoming agency V and information in which the attribute information of the incoming agency V is associated with the terminal usage time are stored in the storage unit 101. I do.

  The identification information is, for example, a resident code or a my number. Attribute information is information that affects the terminal usage time of residents. The attribute information includes, for example, the age, gender, or family structure of the inhabitants. The terminal use time is a time during which the terminal 110 is lent and is occupied by the next agency V. The terminal use time is, for example, a time from when the terminal 110 is lent to the general counter I to when the terminal 110 is returned to the general counter I. In the following description, the terminal usage time may be referred to as “occupancy time”.

  (1-1) The lending determination device 100 acquires the attribute information of the incoming agent V and the information on the remaining number of terminals. The terminal remaining number is the number of terminals 110 that have not been rented out of the terminals 110 prepared at the general counter. The terminal remaining number is, for example, the number of terminals 110 remaining at the general window I. In the example of FIG. 1, at the general counter I, the staff S of the general counter I reads the identification information of the visitor V from the resident card owned by the visitor V using a card reader, for example.

  The lending determination device 100 acquires the identification information of the visiting agency V read by the card reader. Next, the lending determination device 100 refers to the information in which the identification information of the incoming agency V and the attribute information are associated with each other, and as the attribute information corresponding to the acquired identification information of the incoming agency V, Get a combination of age, gender and family structure. Further, the lending determination device 100 acquires information on the number of remaining terminals. According to this, the lending determination device 100 can acquire the attribute information of the incoming agency V used when estimating the terminal use time of the incoming agency V. In addition, the lending determination device 100 can acquire information on the number of remaining terminals used when determining whether or not the terminal 110 can be lent to the next agency V.

  (1-2) The lending determination device 100 refers to the information in which the attribute information of the incoming agency V and the terminal usage time are associated with each other, and based on the acquired attribute information of the incoming agency V, Identify terminal usage time. The lending determination device 100 specifies, for example, a terminal usage time corresponding to a combination of the acquired age, gender, and family structure of the incoming agency V. According to this, the lending determination device 100 can estimate the terminal usage time of the incoming agency V used when determining whether or not the terminal 110 can be lent to the incoming agency V.

  (1-3) The lending determination device 100 determines whether the terminal 110 can be lent to the next agency V based on the acquired information on the number of remaining terminals and the specified terminal usage time. The lending determination device 100 determines that the terminal 110 can be lent to the next agent V when, for example, the specified terminal usage time is equal to or less than the threshold of the terminal usage time according to the acquired information on the number of remaining terminals. I do. According to this, when the remaining number of terminals is small, the lending determination device 100 can determine that the lending of the terminal 110 is not possible to the visiting agency V whose terminal usage time is equal to or greater than the threshold. Become.

  (1-4) The lending determination device 100 outputs a determination result. For example, the lending determination device 100 notifies the staff S of the general counter I of the determination result. The employee S of the general counter I receives the notification of the result of the determination that lending is possible, and lends the terminal 110 to the agent V. On the other hand, when the staff S of the general counter I does not lend the terminal 110 to the next agent V when receiving the notification of the determination result that the lending is not possible, the staff S of the general counter I responds. According to this, the lending determination device 100 notifies the staff S of the general counter I whether or not the terminal 110 can be rented, and urges the general counter I to lend the terminal 110 to the visitor V, or From the terminal 110 to the next agency V.

  As described above, according to the lending determination device 100, it is possible to suppress the lending of the terminal 110 to the next agency V who tends to use the terminal for a long time according to the number of remaining terminals. Accordingly, the lending determination device 100 can improve the turnover rate of the terminal 110 and increase the number of visiting agents V who can use the terminal 110. Further, the lending determination device 100 reduces the time when the terminal 110 remains in the state where the remaining number of terminals 110 is 0 at the general window I, suppresses the increase in the time when the terminal 110 cannot be lent, and Work efficiency and convenience can be improved. In addition, the lending determination device 100 is provided at the general counter I in preparation for an emergency such as when there is a visiting agent V who prefers to lend the terminal 110 regardless of the number of remaining terminals 110 due to hearing impairment or the like. The possibility that the terminal 110 remains may be improved.

  In addition, the lending determination device 100 stores the information in which the attribute information of the incoming agency V and the terminal usage time are associated with each other, and thereby the input information called the attribute information of the incoming agency V and the terminal of the incoming agency V The correlation with the output information, ie, the use time, can be stored. As a result, the lending determination device 100 allows the visitor V to visit any procedure section and perform any procedure even if the purpose of the visitor V such as the type of desired procedure of the visitor V is not input. It is possible to estimate whether or not there is a tendency to perform, and estimate the terminal usage time of the incoming agency V. For this reason, the lending determination device 100 can reduce the amount of work of the incoming agency V and improve the convenience of the government office.

  Here, the case where the lending determination device 100 acquires the attribute information of the visiting agency V based on the resident code has been described, but is not limited thereto. For example, the lending determination device 100 may acquire the attribute information of the visitor V based on the operation input of the staff S of the general counter I. In addition, the lending determination device 100 may acquire the attribute information of the visitor V based on the operation input of the visitor V.

  Here, a case has been described where the terminal 110 can be lent to the next agent V when the terminal usage time is equal to or less than the threshold value of the terminal usage time according to the information on the number of remaining terminals. However, the present invention is not limited to this. For example, when the number of remaining terminals is equal to or more than the threshold value and the terminal usage time is equal to or less than the threshold value, the terminal 110 may be rentable to the next agent V.

(Example of system configuration of terminal lending system 200)
Next, a system configuration example of the terminal lending system 200 to which the lending determination device 100 shown in FIG. 1 is applied will be described.

  FIG. 2 is an explanatory diagram illustrating a system configuration example of the terminal lending system 200. 2, the terminal lending system 200 includes a lending determination device 100, a processing device 201, and a terminal 110. In the terminal lending system 200, the lending determination device 100, the processing device 201, and the terminal 110 are connected via a wired or wireless network 210. The network 210 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), or the Internet. The terminal 110 may directly perform wired communication or wireless communication with the processing device 201 without passing through the network 210.

  Here, the terminal lending system 200 is a system introduced to a government office such as a municipal government, and manages the lending of the terminal 110 to a visitor V at the government office. The terminal lending system 200 may be introduced in a bank or a hospital and manage lending of the terminal 110 to a visitor in a bank or a hospital.

  The lending determination device 100 is a computer provided in a government office. The lending determination device 100 is, for example, a computer having various tables described later in FIGS. 6 to 10 and determining whether or not the terminal 110 can be lent to the incoming agency V based on information in the various tables. The various tables include, for example, an occupation time table 600, a first attribute table 700, a second attribute table 800, a management table 900, and a lending history table 1000, which will be described later with reference to FIGS. Further, the various tables may include a resident information table. The resident information table is information in which identification information of the resident is associated with attribute information of the resident. The lending determination device 100 is, for example, a server, a PC (Personal Computer), or the like.

  The processing device 201 is a computer provided at the general counter I of the government office. The general window I is a window that provides various services for supporting a desired procedure of a visitor. The general window I is a place for lending and returning the terminal 110. The processing device 201 transmits and receives information to and from the lending determination device 100 when the terminal 110 is lent to the incoming agency V. The processing device 201 may be provided at the window of each procedure section of the government office. The procedure section includes, for example, a resident section, a child and family section, a national health insurance section, a school affairs section, and a welfare section. The processing device 201 is, for example, a PC, a notebook PC, a tablet PC, a smartphone, or the like used by the staff S of each procedure section of the government office.

  The terminal 110 is a computer provided at the general counter I of the government office. The terminal 110 is lent to the visitor V at the general counter I of the government office, accepts some information on the procedure input from the visitor V, and guides the visitor V to the procedure section corresponding to the desired procedure. To support the procedures of Visa V. The terminal 110 is, for example, a portable computer such as a tablet terminal or a smartphone that can be moved by the visitor V. The terminal 110 may be a wearable terminal that the visitor V can wear and move.

  Here, the case where the lending determination device 100 is separate from the processing device 201 has been described, but the present invention is not limited to this. For example, the lending determination device 100 may be integrated with any of the processing devices 201. Here, the case where the lending determination device 100 stores the resident information table has been described, but the present invention is not limited to this. For example, a computer different from the lending determination device 100 may store the resident information table. In this case, the lending determination device 100 transmits an acquisition request for the resident information table to the computer.

(Example of hardware configuration of lending determination device 100)
Next, an example of a hardware configuration of the lending determination device 100 will be described with reference to FIG.

  FIG. 3 is a block diagram illustrating a hardware configuration example of the lending determination device 100. In FIG. 3, the lending determination device 100 includes a CPU (Central Processing Unit) 301, a memory 302, an I / F (Interface) 303, a disk drive 304, and a disk 305. Each component is connected by a bus 300.

  Here, the CPU 301 governs overall control of the lending determination device 100. The memory 302 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and a flash ROM. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute a coded process. The memory 302 stores various tables described later with reference to FIGS.

  The I / F 303 is connected to the network 210 via a communication line, and is connected to another computer (for example, the processing device 201 shown in FIG. 2) via the network 210. The I / F 303 manages an internal interface with the network 210, and controls input / output of data from / to another computer. The I / F 303 is, for example, a modem or a LAN adapter.

  The disk drive 304 controls reading / writing of data from / to the disk 305 under the control of the CPU 301. The disk drive 304 is, for example, a magnetic disk drive. The disk 305 is a non-volatile memory that stores data written under the control of the disk drive 304. The disk 305 may store various tables described later with reference to FIGS. 6 to 10 instead of the memory 302. The disk 305 is, for example, a magnetic disk, an optical disk, or the like.

  The lending determination device 100 may include, for example, an SSD (Solid State Drive), a semiconductor memory, a keyboard, a mouse, a display, and the like, in addition to the components described above. In addition, the lending determination device 100 may include an SSD, a semiconductor memory, or the like, instead of the disk drive 304 and the disk 305.

(Example of hardware configuration of processing device 201)
Next, an example of a hardware configuration of the processing device 201 will be described with reference to FIG.

  FIG. 4 is a block diagram illustrating an example of a hardware configuration of the processing device 201. 4, the processing device 201 includes a CPU 401, a memory 402, an I / F 403, a disk drive 404, a disk 405, a display 406, an input device 407, and a reader 408. Each component is connected by a bus 400.

  Here, the CPU 401 governs overall control of the processing device 201. The memory 402 has, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 401. The program stored in the memory 402 is loaded on the CPU 401 to cause the CPU 401 to execute a coded process.

  The I / F 403 is connected to the network 210 via a communication line, and is connected to another computer (for example, the lending determination device 100 shown in FIG. 2) via the network 210. The I / F 403 manages an internal interface with the network 210, and controls input / output of data from / to another computer. The I / F 403 is, for example, a modem or a LAN adapter.

  The disk drive 404 controls reading / writing of data from / to the disk 405 under the control of the CPU 401. The disk drive 404 is, for example, a magnetic disk drive. The disk 405 is a non-volatile memory that stores data written under the control of the disk drive 404. The disk 405 is, for example, a magnetic disk, an optical disk, or the like.

  The display 406 displays data such as documents, images, function information, etc., in addition to a cursor, icons, or tool boxes. The display 406 is, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an organic EL (Electroluminescence) display, or the like.

  The input device 407 has keys for inputting characters, numerals, various instructions, and the like, and inputs data. The input device 407 may be a keyboard, a mouse, or the like, or may be a touch panel-type input pad, a numeric keypad, or the like. The reader 408 reads data from a magnetic card, an IC (Integrated Circuit) card, or the like. The reader 408 may read data from a barcode or a three-dimensional code.

  The processing device 201 may not include, for example, the disk drive 404 and the disk 405 among the above-described components. Further, the processing device 201 may include, for example, an SSD, a semiconductor memory, a scanner, a printer, and the like, in addition to the above-described components.

  Here, the case where the processing device 201 includes the reader 408 has been described, but is not limited thereto. For example, the reader 408 may exist independently of the lending determination device 100 and the processing device 201 in a state where the reader 408 can communicate with the lending determination device 100 and the processing device 201 via the network 210.

(Example of hardware configuration of terminal 110)
Next, an example of a hardware configuration of the terminal 110 will be described with reference to FIG.

  FIG. 5 is a block diagram illustrating a hardware configuration example of the terminal 110. 5, the terminal 110 includes a CPU 501, a memory 502, an I / F 503, a touch panel 504, and a reader 505. Each component is connected by a bus 500.

  Here, the CPU 501 controls the entire terminal 110. The memory 502 has, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 501. The program stored in the memory 502 is loaded into the CPU 501 to cause the CPU 501 to execute a coded process.

  The I / F 503 is connected to the network 210 via a communication line, and is connected to another computer (for example, the processing device 201 shown in FIG. 2) via the network 210. The I / F 503 manages an internal interface with the network 210, and controls input and output of data from other computers. The I / F 503 is, for example, a modem or a LAN adapter.

  The touch panel 504 displays data such as a document, an image, and function information, including a cursor, an icon, or a tool box, and inputs data by sensing contact with a user's body or a touch pen. The reader 505 reads data from a magnetic card, an IC card, or the like. The reader 505 may read data from a barcode or a three-dimensional code. The terminal 110 may include, for example, a disk drive, a disk, an SSD, a semiconductor memory, a scanner, a printer, and the like, in addition to the components described above.

(Storage contents of various tables)
Next, the contents of various tables stored in the lending determination device 100 will be described with reference to FIGS. The various tables are implemented by, for example, storage areas such as the memory 302 and the disk 305 of the lending determination device 100 illustrated in FIG.

<Contents of Occupation Time Table 600>
FIG. 6 is an explanatory diagram showing an example of the storage contents of the occupation time table 600. As shown in FIG. 6, the occupation time table 600 has a field of estimated occupation time (minutes) in association with the field of the attribute ID. The occupation time table 600 stores occupation time information as a record 600-a by setting information in each field for each attribute ID. a is an arbitrary integer.

  The attribute ID is identification information for identifying the attribute information of the incoming agency V. The attribute ID identifies the attribute information obtained by combining the attributes corresponding to the subscripts with the combination of the subscripts. The attribute ID identifies, for example, attribute information that combines age, gender, and family structure. The attribute ID may be special identification information according to the case where there is a special matter regarding the incoming agency V. The special remarks include, for example, that the visiting agency V has a disability, that the visiting agency V has children, that the visiting agency V is injured, and the like. The attribute ID may be special identification information corresponding to a case where the attribute information is unknown.

  The estimated occupancy time is a time estimated as the terminal use time of the incoming agency V having the attribute information of the attribute ID. The estimated occupancy time is, for example, an average value or a median value of the terminal use time of the incoming agency V. The estimated occupation time may be a predetermined time set in advance, for example, when the estimated occupation time is associated with a special attribute ID corresponding to the case where there is a special item.

  The estimated occupancy time is, specifically, when the visiting agent V has a disability, when the visiting agent V is accompanied by a child, or when the visiting agent V is injured, etc., the terminal of the visiting agent V Since the usage time tends to be long, a relatively long time is set regardless of age, gender, family composition, and the like. The estimated occupancy time is set to a relatively short time in order to make it easier to determine that it is possible to borrow, since it is preferable that the procedure of the visitor V is supported by the terminal when the visitor V has a disability. May be done. The estimated occupation time may be a predetermined time set in advance, for example, when the estimated occupation time is associated with a special attribute ID corresponding to a case where the attribute information is unknown.

The occupation time table 600 specifically associates the occupation time “9 (minutes)” with the attribute ID “T _A1 ” that identifies the attribute information corresponding to the subscript “A” and the subscript “1”. The record 900-1 is stored. Further, the occupation time table 600 stores a record (not shown) in which the occupation time “1 (minute)” is associated with the special identification information “T _xx ” corresponding to the case where there is a special matter regarding the incoming agency V. You may. Further, the occupation time table 600 may store a record (not shown) in which the occupation time “12 (minutes)” is associated with the special identification information “T _yy ” corresponding to the case where the attribute information is unknown.

<Storage Content of First Attribute Table 700>
FIG. 7 is an explanatory diagram showing an example of the storage contents of the first attribute table 700. As shown in FIG. 7, the first attribute table 700 has fields of gender, household head flag, spouse flag, and child flag in association with the field of the first subscript. The first attribute table 700 stores the first attribute information as a record 700-b by setting information in each field for each first subscript. b is an arbitrary integer.

  The first subscript is identification information for identifying attributes such as gender and family structure among the attribute information of the visiting agency V. The first subscript is, for example, an alphabet that is a subscript of the attribute ID. Gender is information indicating whether the visitor V is male or female. The householder flag is information indicating whether or not the incoming agency V is the householder. The spouse flag is information indicating whether or not the next agency V has a spouse. The child flag is information indicating whether or not the incoming agency V has a child. Specifically, the first attribute table 700 is a record 700-in which a subscript “A”, a gender “male”, a householder's flag “」 ”, a spouse flag“ Yes ”, and a child flag“ Yes ”are associated with each other. 1 is stored.

<Storage Content of Second Attribute Table 800>
FIG. 8 is an explanatory diagram showing an example of the storage contents of the second attribute table 800. As shown in FIG. 8, the second attribute table 800 has a generation field in association with a second subscript field. The second attribute table 800 stores the second attribute information as a record 800-c by setting information in each field for each second subscript. c is an arbitrary integer.

  The second subscript is identification information for identifying an attribute related to age in the attribute information of the incoming agency V. The second suffix is, for example, a number that is a suffix of the attribute ID. The generation is information indicating a range in which the age of the next agency V is included. Specifically, the second attribute table 800 stores a record 800-1 in which a subscript “1” is associated with a generation “「 20 ”. “〜20” indicates 20 years or younger. "91" indicates 91 years or older.

<Storage Contents of Management Table 900>
FIG. 9 is an explanatory diagram showing an example of the storage contents of the management table 900. As shown in FIG. 9, the management table 900 has a lending status flag field in association with the terminal management number field. In the management table 900, management information is stored as a record 900-d by setting information in each field for each terminal 110. d is an arbitrary integer.

  The terminal management number is identification information for identifying the terminal 110. The lending state flag is information indicating whether or not the terminal 110 has been lent. The lending state flag is, for example, “loaned” indicating a state of lending to the next agency V, or “unlent” indicating a state of not lending to the next agency V and remaining at the general counter. More specifically, the management table 900 stores a record 900-1 in which a terminal management number “TB001” is associated with a lending status flag “under lending”.

<Storage contents of lending history table 1000>
FIG. 10 is an explanatory diagram of an example of the contents of the lending history table 1000. As shown in FIG. 10, the lending history table 1000 has fields of a lending date and time, a return date and time, a visitor ID, and a parameter in association with the terminal management number field. The lending history table 1000 stores the lending history as a record 1000-e by setting information in each field for each terminal 110. e is any integer.

  The terminal management number is identification information for identifying the terminal 110. The lending date and time is the date and time when the terminal 110 was lent. The return date and time is the date and time when the terminal 110 was returned. The visitor ID is identification information for identifying the visitor V. The visitor ID is, for example, a resident code of the visitor V. The incoming agency ID may be the my number of the incoming agency V. The parameter is identification information for identifying the attribute information of the incoming agency V. The parameter is a combination of subscripts of the attribute ID. The parameter identifies the attribute information of the attribute ID according to the combination of the subscripts.

  The lending history table 1000 specifically stores a record 1000-1. The record 1000-1 is information in which the terminal management number “TB001”, the lending date and time “20140403100856”, the return date and time “201404040316112”, the resident code “123456789”, and the parameter “G8” are associated with each other. Out of the records in the lending history table 1000, the record for which the return date and time is not set is a record for the currently lent terminal.

(Functional configuration example of the lending determination device 100)
Next, an example of a functional configuration of the lending determination device 100 will be described with reference to FIG.

  FIG. 11 is a block diagram illustrating a functional configuration example of the lending determination device 100. 11, the lending determination device 100 includes a storage unit 1101, an acquisition unit 1102, a specification unit 1103, a determination unit 1104, an output unit 1105, and an update unit 1106.

  The storage unit 1101 is realized by, for example, a storage area such as the memory 302 and the disk 305 illustrated in FIG. The acquisition unit 1102 to the update unit 1106 are functions serving as a control unit, and, for example, by causing the CPU 301 to execute a program stored in a storage area such as the memory 302 and the disk 305 illustrated in FIG. The function is realized by F303. The processing result of each functional unit is stored in a storage area such as the memory 302 and the disk 305 illustrated in FIG.

  The storage unit 1101 stores first information in which identification information for uniquely identifying a visitor is associated with attribute information of the visitor. A visitor is a person who visits a predetermined facility. The visitor is, for example, a visitor V visiting a government office, a visitor visiting a hospital, or the like. In the following description, the visitor is described as “visitor V”. The storage unit 1101 stores, for example, information associating the resident code of the incoming agency V with attribute information including the age, sex, family structure, and the like of the incoming agency V as the first information. Thereby, the obtaining unit 1102 can obtain the attribute information of the next agency V.

  The storage unit 1101 stores second information in which the attribute information of the incoming agency V and the terminal usage time are associated with each other. As the second information, for example, information in which the attribute information of the incoming agency V and the terminal usage time that increases as the age of the incoming agency V increases is set. The second information may be information in which the attribute information and the terminal usage time are associated with each other at predetermined times. The storage unit 1101 stores, for example, a combination of the occupation time table 600, the first attribute table 700, and the second attribute table 800 illustrated in FIGS. Further, the storage unit 1101 may store an occupation time table 600 that differs every predetermined time. Accordingly, the specifying unit 1103 can specify the terminal use time corresponding to the attribute information of the incoming agency V with reference to the storage unit 1101.

  The storage unit 1101 stores third information indicating a combination of the remaining number of terminals that determine that the terminal 110 can be lent and the terminal usage time. The storage unit 1101 stores, for example, as the third information, a point of a combination of the remaining terminal number and the terminal usage time for determining that the terminal 110 can be rented on a plane centered on the remaining terminal number and the terminal usage time. Are stored, and a mathematical expression of a number line described later in FIG. 14 is stored. The storage unit 1101 may store, as the third information, a table in which the number of remaining terminals that determine that the terminal 110 can be lent and the terminal usage time are associated with each other. Thus, the determination unit 1104 can refer to the storage unit 1101 and acquire a criterion for determining whether or not the terminal 110 can be lent.

  The acquiring unit 1102 acquires the attribute information of the next agency V. The acquisition unit 1102 refers to the first information, for example, in response to receiving the input of the identification information for uniquely identifying the visitor V, and obtains the visitor V corresponding to the identification information of the visitor V. Get attribute information. Specifically, the acquiring unit 1102 receives the resident code of the visiting agency V from the processing device 201 and refers to the first information to acquire the attribute information of the visiting agency V corresponding to the received resident code. .

  For example, the acquisition unit 1102 may receive, from the processing device 201, the attribute information of the visiting agent V input to the processing device 201 by the operation input of the staff S of the general contact I or the visiting agent V. When the acquisition unit 1102 receives information indicating that there is no identification information of the incoming agency V from the processing device 201, the acquiring unit 1102 acquires predetermined attribute information set in advance as the attribute information of the incoming agency V Is also good. Thereby, the obtaining unit 1102 can obtain the attribute information of the visiting agency V used when the determining unit 1104 determines whether the terminal 110 can be lent.

  The acquisition unit 1102 acquires information on the number of remaining terminals. The information on the terminal remaining number is, for example, the terminal remaining number. The information on the terminal remaining number may be, for example, a range of values including the terminal remaining number. The acquisition unit 1102, for example, refers to the management table 900, counts the number of the terminals 110 that have not been lent, and acquires the remaining number of terminals. Thereby, the acquiring unit 1102 can acquire information on the remaining number of terminals used when the determining unit 1104 determines whether or not the terminal 110 can be lent.

  The specifying unit 1103 refers to the second information, and specifies the terminal use time of the incoming agency V based on the acquired attribute information of the incoming agent V. The specifying unit 1103 refers to, for example, the first attribute table 700 to specify the first subscript associated with the acquired attribute information of the incoming agency V. The specifying unit 1103 refers to, for example, the second attribute table 800 to specify the second subscript associated with the acquired attribute information of the incoming agency V. Then, the specifying unit 1103 refers to the occupation time table 600 to specify the occupation time associated with the attribute ID having the first subscript and the second subscript. As a result, even if the purpose of the visitor V, such as the type of procedure desired by the visitor V, is not input, the identification unit 1103 allows the visitor V to visit what procedure section and perform what procedure. It can be estimated whether there is a tendency. Then, the specifying unit 1103 can specify the occupation time used when the determining unit 1104 determines whether the terminal 110 can be lent.

  When the second information is the information in which the attribute information and the terminal use time are associated with each other at the predetermined times, the specifying unit 1103 refers to the second information to determine the time including the current time and the acquired time. The terminal use time of the next agency V may be specified based on the attribute information of the agency V. The identifying unit 1103 refers to, for example, the first attribute table 700 and the second attribute table 800 to identify the first subscript and the second subscript associated with the acquired attribute information of the incoming agency V. I do. Then, the specifying unit 1103 refers to the occupation time table 600 corresponding to the time including the current time, and specifies the occupation time associated with the attribute ID having the first subscript and the second subscript. Thereby, even if the purpose of the incoming agent V, such as the type of desired procedure of the incoming agent V, is not input, the specifying unit 1103 allows the incoming agent V to visit any procedure section at each predetermined time, It is possible to estimate what procedures tend to be performed. Then, the specifying unit 1103 can specify the occupation time used when the determining unit 1104 determines whether the terminal 110 can be lent.

  The determination unit 1104 determines whether to lend the terminal 110 to the next agent V based on the acquired information on the number of remaining terminals and the specified terminal usage time. The determination unit 1104 determines that the terminal 110 can be lent to the visiting agent V, for example, when the number of remaining terminals is equal to or greater than the threshold and the terminal usage time is equal to or less than the threshold. On the other hand, for example, when the number of remaining terminals is smaller than the threshold value or the terminal usage time is larger than the threshold value, the determination unit 1104 determines that the terminal 110 cannot be lent to the visiting agency V. Accordingly, the determination unit 1104 can reduce the time during which the terminal 110 to be lent at the general counter I is not in the state.

  For example, the determination unit 1104 may determine whether to lend the terminal 110 to the visiting agency V based on the acquired information on the number of remaining terminals and the specified terminal use time with reference to the third information. Specifically, the determination unit 1104 refers to the third information, and if the specified terminal use time is equal to or less than the terminal use time according to the acquired information on the remaining number of terminals, the determination unit 1104 sends the terminal 110 Is determined to be rentable. Accordingly, the determination unit 1104 can suppress the lending of the terminal 110 to the next agency V who is likely to have a longer terminal usage time in accordance with the terminal remaining number.

  The determination unit 1104 may determine that the terminal 110 cannot be rented to the next agent V, for example, when the number of remaining terminals is equal to or less than a predetermined number. Thereby, the determination unit 1104 can keep the terminal remaining number equal to or more than the predetermined number, and can leave the terminal 110 that can be lent to the next agent V at the judgment of the staff S of the general counter I.

  If the determination unit 1104 determines that lending to the agency V is possible, the determining unit 1104 may specify the terminal 110 to lend to the agency V among the plurality of terminals 110. The determining unit 1104, for example, refers to the management table 900 and specifies any one of the terminals 110 in an unlent state among the plurality of terminals 110. Thus, the output unit 1105 can output information specifying the terminal 110 to be lent to the next agency V.

  The output unit 1105 outputs a determination result. The output unit 1105 displays, for example, the determination result on a display, prints out the result to a printer, transmits the result to an external device via the I / F 303, or stores the result in a storage area such as the memory 302 or the disk 305. Specifically, the output unit 1105 transmits a message indicating the determination result to the processing device 201. As a result, the staff S of the general counter I can grasp the determination result via the processing device 201, and can lend the terminal 110 to the agent V or respond without lending the terminal 110 to the agent V. You can decide what to do.

  The output unit 1105 may output the obtained information on the remaining number of terminals together with the determination result. As a result, the staff S of the general counter I can know the number of remaining terminals as a result of renting out the terminal 110 to the next agent V, and it becomes easy to schedule a business. The output unit 1105 may output, together with the determination result, information specifying the terminal 110 to be lent to the next agency V. Thereby, the staff S of the general counter I can grasp the terminal 110 that can be rented to the next agent V.

  The updating unit 1106 measures the terminal usage time of the incoming agency V for the terminal 110 lent to the incoming agency V, and based on the measured terminal usage time of the incoming agency V, the second information The terminal usage time associated with the attribute information of the user V is updated. For example, when the terminal 110 is lent, the updating unit 1106 adds a record including the lending date and time to the lending history table 1000. Next, when the terminal 110 is returned, the update unit 1106 sets the return date and time in the record, and updates the lending history table 1000. Then, the updating unit 1106 calculates the terminal use time of the visitor V based on the lending date and time and the return date and time, and corresponds to the attribute information of the visitor V in the second information based on the calculated terminal use time. Update the attached terminal usage time. Thereby, the updating unit 1106 can update the second information in accordance with the actual use of the terminal 110 in the government office.

  The updating unit 1106 updates the third information based on the measured terminal usage time of the incoming agency V. The update unit 1106 calculates the terminal usage time of the incoming agency V based on the lending date and time and the return date and time of the lending history table 1000, and updates the third information based on the calculated terminal usage time. Thereby, the update unit 1106 can update the third information in accordance with the actual use of the terminal 110 in the government office.

(Example of lending determination of terminal 110)
Next, an example of the lending determination of the terminal 110 by the lending determination device 100 will be described with reference to FIGS.

  FIG. 12 is an explanatory diagram illustrating an example in which the processing apparatus 201 acquires a resident code. In FIG. 12, (12-1) the processing device 201 displays an initial screen 1210 of the terminal management menu. The initial screen 1210 is, for example, a screen including a lending determination button 1211.

  (12-2) When the lending determination button 1211 is clicked by the operation input of the staff member S who is the user using the input device 407, the processing device 201 displays the display contents of the terminal management menu on the input screen of the resident code. Transition is made to 1220. The input screen 1220 is a screen that prompts the next agency V or the staff S who is the user of the processing device 201 to perform any of first to third actions described later.

  For example, the input screen 1220 is a screen for urging the next agency V or the staff S who is the user of the processing apparatus 201 to perform a first action of passing the resident card through the reader 408, and a message “prompting the first action” Please pass through the resident card. "

  The input screen 1220 is a screen for urging the next agency V or the staff S who is a user of the processing apparatus 201 to perform a second action of inputting a resident code to the processing apparatus 201. This is a screen including a message “If you have forgotten your resident card”, a resident code input field 1221, and a confirm button 1222.

  In addition, the input screen 1220 displays the message “I do not know the resident code,” which prompts the next agent V or the staff S who is the user of the processing device 201 to perform a third action of inputting that the resident code is not known to the processing device 201. And an execution button 1223.

<When performing the first action>
The staff member S who is a user of the processing device 201 refers to the input screen 1220 and urges the visiting agency V to pass the resident card of the visiting agency V to the reader 408. The visitor V passes the resident card to the reader 408. The processing device 201 acquires the resident code read by the reader 408. The processing device 201 transmits the read resident code to the lending determination device 100.

<When performing the second action>
The staff member S who is the user of the processing device 201 refers to the input screen 1220 and urges the visiting agency V to input the resident code of the visiting agency V. The visitor V uses the input device 407 to input a resident code in the input field 1221 and clicks the confirm button 1222. When the confirm button 1222 is clicked, the processing device 201 acquires the resident code input to the input field 1221 by the input device 407. The processing device 201 transmits the acquired resident code to the lending determination device 100.

<When performing the third action>
The employee S who is the user of the processing device 201 refers to the input screen 1220 and clicks the execution button 1223 using the input device 407 when the visitor V does not know the resident code. When the execution button 1223 is clicked, the processing device 201 transmits information indicating that the resident code is unknown to the lending determination device 100.

  When any one of the first to third actions is performed, the processing device 201 may further shift the display content of the terminal management menu to the specification screen 1230 for special items. The designation screen 1230 is a screen that prompts a next visitor V or a staff member S who is a user of the processing device 201 to perform a fourth action described later.

  For example, the designation screen 1230 is a screen for prompting the next agency V or the staff S who is the user of the processing apparatus 201 to perform a fourth action for designating special instructions. Please specify. "And a selection button for each of a plurality of special instructions.

<When performing the fourth action>
The staff member S who is the user of the processing device 201 refers to the designation screen 1230 and clicks the selection button 1231 of any of the plurality of special items using the input device 407. When any one of the selection buttons 1231 is clicked, the processing device 201 transmits information indicating the clicked special item to the lending determination device 100. Here, the description moves to the description of FIG.

  FIG. 13 is an explanatory diagram illustrating an example of specifying the occupation time of the incoming agency V in the lending determination device 100. In the example of FIG. 13, the case where the first action or the second action is performed in the processing device 201 and the resident code is transmitted from the processing device 201 to the lending determination device 100 is described as an example. Will be described. The lending determination device 100 receives the resident code transmitted from the processing device 201.

  (13-1) The lending determination device 100 refers to the resident information table and acquires the attribute information of the visiting agency V corresponding to the resident code. The lending determination device 100 is, for example, the gender “male” of the visiting agency V corresponding to the resident code, information “O” indicating whether or not the head of the household, and information “present” indicating whether or not the spouse is present. And attribute information including information “present” indicating whether or not a child is present, age “20”, and the like.

  (13-2) The lending determination device 100 refers to the first attribute table 700 and specifies a subscript corresponding to the acquired attribute information of the incoming agency V. The lending determination device 100 may, for example, have the sex “male” of the incoming agent V, information “O” indicating whether or not the head of the household, information “present” indicating whether or not the spouse has, and whether the child has a child. The suffix “A” corresponding to the information “presence” indicating the presence or absence is specified.

  (13-3) The lending determination device 100 refers to the second attribute table 800 and specifies a subscript corresponding to the attribute information of the acquired agency V. The lending determination device 100 specifies, for example, a subscript “1” corresponding to the generation “〜20” including the age “20” of the incoming agency V.

  (13-4) The lending determination device 100 specifies the occupation time corresponding to the specified combination of subscripts. The lending determination apparatus 100 specifies, for example, the occupation time “9 (minutes)” corresponding to the attribute ID having the specified subscripts “A” and “1”. Thus, the lending determination device 100 can estimate the occupation time of the incoming agency V and can be used for determining whether or not lending is possible.

On the other hand, in the case where the third action is performed in the processing device 201, the lending determination device 100 receives information indicating that the resident code is unknown. Then, if the resident code is not known, the lending determination device 100 specifies the occupation time corresponding to the predetermined attribute ID “T _yy ” that is set in advance. When the resident code is not known, the lending determination device 100 specifies an occupation time corresponding to any predetermined attribute ID such as the attribute ID “T _B1 ” in the occupation time table 600 and diverts the occupation time. May be. Thus, the lending determination device 100 can determine whether or not the terminal 110 can be lent to the incoming agency V even if the attribute information of the incoming agency V is not known.

In the case where the fourth action is performed in the processing device 201, the lending determination device 100 receives information indicating special items. Then, when the lending determination device 100 receives, for example, information indicating that the child is a child or information indicating that the person is injured, the lending determination device 100 corresponds to the predetermined attribute ID “T _xx ” that is set in advance. Identify occupancy time. More specifically, the lending determination device 100 specifies a relatively long occupation time in the occupation time table 600 because the occupation time of the terminal 110 tends to be long in the case of child injury or injury. When the resident code is not known, the lending determination device 100 specifies the occupation time corresponding to any predetermined attribute ID such as the attribute ID “ _TP9 ” in the occupation time table 600 and diverts it. May be. Thereby, the lending determination apparatus 100 can estimate the occupation time in consideration of the special information in addition to the attribute information of the incoming agency V.

  In addition, for example, when the information indicating that there is a failure is received, the lending determination device 100 specifies a predetermined occupation time that is set in advance as the occupation time of the visitor V who has the failure. Specifically, the lending determination device 100 specifies a relatively long occupation time in the occupation time table 600 because the occupation time of the terminal 110 tends to be long when there is a failure. Thereby, the lending determination device 100 can estimate the occupation time in consideration of the special information in addition to the attribute information of the incoming agency V.

  Specifically, it is preferable that the lending determination device 100 support the procedure via the terminal 110 when there is a failure, so that the minimum occupancy time in the occupancy time table 600 is occupied by the visitor V. It may be regarded as time. Thereby, the lending determination device 100 can improve the possibility that the terminal 110 is determined to be lendable to the agency V who has a disability. Here, the description moves to a description of FIG.

  FIG. 14 is an explanatory diagram illustrating an example of a criterion for determining whether or not the terminal 110 can be lent to the agency V in the lending determination device 100. In FIG. 14, the lending determination device 100 stores information on a combination of the remaining terminal number and the occupation time for determining that lending is possible. The lending determination device 100 stores, for example, information in which the number of remaining terminals is associated with the occupation time that increases as the number of remaining terminals increases.

  The lending determination device 100 is, specifically, on a plane with the number of remaining terminals on the vertical axis and the occupation time on the horizontal axis, the combination of the number of remaining terminals and the occupation time for determining that the terminal 110 can be lent. A mathematical expression indicating a straight line 1401 connecting the points is stored. Specifically, the lending determination device 100 stores the following equation (1).

T (N) = (Tmax−Tmin) / (Nmax−1) × (N−1) + Tmin
... (1)

Tmax is the maximum value of the occupation time stored in the occupation time table 600. Tmin is the minimum value of the occupation time stored in the occupation time table 600. Nmax is the maximum value of the number of remaining terminals, and is the number of terminals 110 prepared at the general window I. Here, the occupation time table 600 may store the occupation time corresponding to the special identification information “T _xx ” or “T _yy ” described above. In this case, Tmax is the maximum value of the remaining occupation times excluding the occupation times corresponding to the special identification information “T _xx ” and “T _yy ” from the occupation time stored in the occupation time table 600. is there. In this case, Tmin is the minimum occupation time of the remaining occupation times obtained by excluding the occupation times corresponding to the special identification information “T _xx ” and “T _yy ” from the occupation time stored in the occupation time table 600. Value. Specifically, the straight line 1401 represented by the above equation (1) is a straight line connecting the point (Tmax, Nmax) and the point (Tmin, 1).

  For example, the state in which the coordinates of the combination of the current remaining number of terminals and the occupied time estimated for the visitor V who determines whether or not to lend exists in the range equal to or greater than the straight line 1401 indicated by the above equation (1) is the lending. It is possible. On the other hand, a state in which the coordinates of the combination of the current remaining number of terminals and the occupation time estimated for the incoming agency V who determines whether to lend is in a range below the straight line 1401 represented by the above equation (1) Is in a state where lending is not possible.

  Here, a case has been described where the lending determination device 100 stores a mathematical expression indicating a straight line 1401 as a criterion for determining whether or not lending is possible. However, the present invention is not limited to this. For example, the lending determination device 100 may store a mathematical expression indicating an upwardly convex curve 1402. This makes it difficult for the lending determination device 100 to determine that the terminal 110 can be lent, and makes it difficult for the terminal 110 that can be lent at the general counter I to be in the zero state.

  Further, for example, the lending determination device 100 may store a mathematical expression indicating a downwardly convex curve 1403. Thereby, the lending determination device 100 can easily determine that the terminal 110 is available for lending, and can lend the terminal 110 to more visiting agents V, thereby improving the convenience.

  Here, the lending determination device 100 uses an equation that shows an upwardly convex or downwardly convex curve, thereby making it difficult to determine that the terminal 110 can be lent, or that the terminal 110 can be lent. Although the case where the determination is made easy has been described, the present invention is not limited to this. For example, the lending determination device 100 may use a mathematical expression indicating a straight line, a curve, a polygonal line, or the like that passes through a point different from at least one of the point (Tmax, Nmax) and the point (Tmin, 1). May be used.

  Here, a case has been described where the lending determination device 100 uses a mathematical expression indicating a straight line 1401 connecting the point (Tmax, Nmax) and the point (Tmin, 1), but is not limited thereto. For example, the lending determination device 100 may use a mathematical expression indicating a straight line connecting the point (Tmax, Nmax) and the point (Tmin, 2). Accordingly, if the remaining number of terminals 110 is “1”, it is determined that lending is not possible even if the occupation time of the incoming agency is the same as the minimum occupation time stored in the occupation time table 600. The determination can be made. As a result, at least one terminal 110 can remain in the general window I. Here, the description moves to the description of FIG.

  FIG. 15 is an explanatory diagram illustrating an example in which the lending determination device 100 determines whether or not the terminal 110 can be lent to the incoming agency V. In FIG. 15, the lending determination device 100 specifies the occupation time corresponding to the current remaining number of terminals on the straight line 1401 in the above equation (1). Then, the lending determination device 100 determines whether or not the occupation time of the incoming agency V specified in FIG. 13 is shorter than the occupation time corresponding to the current terminal remaining number.

  Here, if the occupation time of the visitor V specified in FIG. 13 is shorter than the occupation time corresponding to the current remaining number of terminals, the lending determination device 100 determines that lending is possible. On the other hand, if the occupation time of the visitor V specified in FIG. 13 is not shorter than the occupation time corresponding to the current remaining number of terminals, the lending determination device 100 determines that lending is not possible.

  In the example of FIG. 15, the lending determination device 100 acquires the current terminal remaining number “12” and obtains the occupation time “13. 1 (minute) ". Then, the lending determination device 100 determines that the occupation time “9 (minutes)” of the visitor V identified in FIG. 13 is greater than the occupation time “13.1 (minutes)” corresponding to the current terminal remaining number “12”. Is short, it is determined that lending is possible.

  Thereby, the lending determination device 100 can improve the turnover rate of the terminal 110, and can increase the number of visiting agents V who can use the terminal 110. In addition, the lending determination device 100 reduces the time during which the terminal 110 cannot be lent at the general counter I, suppresses the increase in the time during which the terminal 110 cannot be rented, and increases the efficiency of office work. And convenience can be improved. Here, the process moves to the description of FIG.

  FIG. 16 is an explanatory diagram illustrating an example in which the lending determination device 100 determines a terminal 110 to lend to a visiting agency V. The lending determination device 100 refers to the management table 900 and specifies the terminal 110 that can be lent. Then, the lending determination device 100 transmits the information of the specified terminal 110 to the processing device 201 together with the determination result.

  In the example of FIG. 16, the lending determination device 100 refers to the management table 900, and rents out the terminal 110 with the smallest terminal management number of the terminal 110 among the terminals 110 in an unlent state at the general counter I. Identify as 110 candidates. Then, the lending determination device 100 determines the terminal management number “TB002” of the specified terminal 110, the remaining number “12/30” of the terminal 110, and the determination result that the terminal 110 can be lent, by the processing device 201. Send to

  Here, the case where the lending determination device 100 specifies the terminal 110 having the smallest terminal management number of the terminal 110 has been described, but the present invention is not limited to this. For example, the lending determination device 100 may specify a terminal 110 with a small number of lending so that the number of lending of the terminal 110 is not biased.

  Here, a case has been described where the lending determination device 100 specifies a terminal candidate of the terminal 110 to be lent, but the present invention is not limited to this. For example, the lending determination device 100 may transmit the remaining number “12/30” of the terminal 110 and the determination result to the processing device 201 without transmitting the terminal management number of the terminal 110 to be lent. Here, the description moves to the description of FIG.

  FIG. 17 is an explanatory diagram illustrating an example in which the processing apparatus 201 lends the terminal 110 to the visiting agent V. In FIG. 17, (17-1) the processing device 201 receives the terminal management number “TB002” of the terminal 110 together with the determination result that the terminal 110 can be lent to the incoming agency V. Upon receiving the determination result that the lending is possible, the processing device 201 displays the lending permission screen 1710 of the terminal management menu.

  The lending permission screen 1710 includes a received determination result, an input field 1711 in which the terminal management number “TB002” of the received lending-capable terminal 110 is input in advance, the remaining number of terminals 110 “12/30”, and lending completion. It is a screen including a button 1712. When the lending determination device 100 has not transmitted the terminal management number of the terminal 110 to be lent, the input column 1711 is blank.

  (17-2) The staff member S who is the user of the processing device 201 refers to the lending permission screen 1710 and lends the terminal 110 according to the terminal management number of the lendable terminal 110 to the visiting agency V. The staff member S who is the user of the processing device 201 may lend another terminal 110 without lending the terminal 110 corresponding to the terminal management number “TB002” of the lendable terminal 110. When renting another terminal 110, the staff member S who is a user of the processing device 201 inputs the terminal management number of the lent other terminal 110 into the input field 1711.

  Then, the staff member S who is the user of the processing device 201 uses the input device 407 to click the lending completion button 1712. When the lending completion button 1712 is clicked by the operation input of the employee S who is the user using the input device 407, the processing device 201 changes the terminal management number “TB002” of the terminal 110 input to the input field 1711. The information about the completion of lending is transmitted to the lending determination device 100.

  On the other hand, when the processing device 201 receives the determination result that the terminal 110 cannot be rented to the next agency V, the processing device 201 displays the terminal management menu rejection screen 1720. The non-permission screen 1720 is a screen including the received determination result and the determination completion button 1721. If the determination completion button 1721 is clicked by the operation input of the user S as the user using the input device 407, the processing device 201 ends the display of the terminal management menu.

  Here, a case has been described where the processing device 201 transmits the terminal management number of the terminal 110 input to the input field 1711 to the lending determination device 100 in response to an operation input of the employee S who is a user using the input device 407. However, it is not limited to this. For example, the terminal 110 may transmit the terminal management number to the processing device 201 by wireless communication when the power is turned on. Then, the processing device 201 transmits the received terminal management number to the lending determination device 100.

  Also, a tag indicating a terminal management number may be given to the terminal 110. Then, the employee S who is the user of the processing device 201 scans the tag of the terminal 110 to be lent using the reader 408. Thereby, the processing device 201 transmits the read terminal management number to the lending determination device 100. Here, the description moves to FIG.

  FIG. 18 is an explanatory diagram showing an example of managing the history of lending the terminal 110 to the agency V in the lending determination device 100. In FIG. 18, the lending determination device 100 receives, from the processing device 201, lending completion information including the terminal management number “TB002” of the terminal 110.

  (18-1) The lending determination device 100 sets “under lending” in the record associated with the received terminal management number “TB002” of the terminal 110 in the management table 900. Thereby, the lending determination device 100 can update the lending state of the terminal to the latest state.

  (18-2) The lending determination device 100 determines whether or not the terminal 110 has received the terminal 110 of the terminal 110 that has received the resident code of the visitor V who is determining whether or not to lend the terminal 110, the parameter corresponding to the attribute ID, and the current date and time of the lending date and time. A record associated with the management number “TB002” is generated. Then, the lending determination device 100 adds the generated record to the lending history table 1000. Here, the description moves to the description of FIG.

  FIG. 19 is an explanatory diagram illustrating an example in which the terminal 110 is returned from the agency V in the processing device 201. In FIG. 19, (19-1) the employee S who is the user of the processing apparatus 201 is returned from the agent V to the terminal 110. The staff member S who is the user of the processing device 201 uses the input device 407 to input the terminal management number “TB002” of the returned terminal 110 to the processing device 201.

  (19-2) When the terminal management number “TB002” of the returned terminal 110 is input by an operation input using the input device 407, the processing device 201 returns to the terminal management number “TB002” of the returned terminal 110. TB002 ”to the lending determination device 100.

  Here, a case has been described where the visiting agency V returns the terminal 110 to the general window I, but the present invention is not limited to this. For example, the visiting agency V may deposit the terminal 110 in the procedure section “XX section” that was visited last. Then, the staff of the procedure section “XX section” transports the returned terminal 110 to the general counter I every time the terminal 110 is stored or at regular intervals, and returns it.

  Further, here, a case has been described where the employee S who is the user of the processing device 201 inputs the terminal management number “TB002” of the returned terminal 110 to the processing device 201, but the present invention is not limited to this. For example, the terminal 110 may perform a return operation such as causing the reader 505 to read a resident card. Then, when the return operation is performed, the terminal 110 transmits the terminal management number to the lending determination device 100. Here, the description moves to FIG.

  FIG. 20 is an explanatory diagram showing an example of managing the history of the terminal 110 being returned from the agency V in the lending determination device 100. The lending determination device 100 receives the terminal management number “TB002” of the returned terminal 110.

  (20-1) The lending determination device 100 sets “unlent” in a record in the management table 900 in which the terminal management number “TB002” of the received terminal 110 is associated. Thereby, the lending determination device 100 can update the lending state of the terminal to the latest state.

  (20-2) The lending determination device 100 searches for a record including the terminal management number “TB002” of the received terminal 110, sets the current date and time as the return date and time of the searched record, and updates the lending history table 1000. . Thus, the lending determination device 100 can calculate the occupation time of the terminal 110 of the incoming agency V based on the record.

  (20-3) The lending determination device 100 extracts, for example, the lending date and time, the return date and time, and the parameters of the visitor V from each record of the lending history table 1000. The lending determination device 100 calculates the difference between the lending date and time and the return date and time as the occupation time of the terminal 110 for each attribute ID of the visiting agency V indicated by the extracted parameter. The lending determination device 100 updates the occupation time corresponding to the attribute ID in the occupation time table 600 based on the calculated occupation time for each attribute ID.

  Thereby, the lending determination device 100 can update the occupation time table 600 in accordance with the actual use of the terminal 110 in the government office. For this reason, even if the occupation time set in the occupation time table 600 does not match the actual use of the terminal 110 at the government office, the lending determination device 100 can correct the occupation time and determine whether or not the terminal 110 can be rented. Accuracy can be improved.

  The lending determination device 100 updates the occupation time table 600 each time the terminal 110 is returned or at regular intervals. Further, the lending determination device 100 compares the occupation time calculated based on the searched record with the occupation time stored in the occupation time table 600 in association with the attribute ID specified based on the searched record. The occupation time stored in association with the attribute ID may be updated. Further, since the lending determination device 100 updates the occupation time table 600, Tmax and Tmin in the above equation (1) are updated, so that the criterion for determining whether to lend can be updated. In the case where the resident code is not known or the visitor V has special instructions, the lending determination device 100 does not need to calculate the occupation time for the record of the generated lending history table 1000. It need not be used when updating the time table 600.

(Lending procedure)
Next, an example of a lending processing procedure will be described with reference to FIG.

  FIG. 21 is a flowchart illustrating an example of a lending process procedure. In FIG. 21, the lending determination device 100 acquires the identification information of the visiting agent V from the processing device 201 (step S2101). Next, the lending determination device 100 refers to the resident information table and acquires the attribute information of the visiting agency V corresponding to the identification information of the visiting agency V (step S2102). Then, the lending determination device 100 refers to the management table 900 and acquires the current remaining number of the terminals 110 (step S2103).

  Next, the lending determination device 100 refers to the occupation time table 600 and acquires the occupation time of the incoming agency V corresponding to the attribute information of the incoming agency V (step S2104). Then, the lending determination device 100 determines whether to lend the terminal 110 to the incoming agency V based on the current remaining number of the terminals 110 and the occupation time of the incoming agency V (step S2105). Here, when not lending (step S2105: No), the lending determination device 100 ends the lending process.

  On the other hand, when lending (step S2105: Yes), the lending determination device 100 outputs the determination result and the current remaining number of the terminal 110 (step S2106). Next, the lending determination device 100 updates the management table 900 and the lending history table 1000 for the lent terminal 110 (step S2107). Then, the lending determination device 100 determines whether the lent terminal 110 has been returned (step S2108). Here, when it is not returned (step S2108: No), the lending determination device 100 returns to the process of step S2108.

  On the other hand, when the terminal 110 is returned (Step S2108: Yes), the lending determination device 100 updates the management table 900 and the lending history table 1000 for the returned terminal 110 (Step S2109). Then, the lending determination device 100 ends the lending processing. Thus, the lending determination device 100 can determine whether or not the terminal 110 can be rented, and can improve the efficiency and convenience of office work.

(Update procedure)
Next, an example of an update processing procedure will be described with reference to FIG.

  FIG. 22 is a flowchart illustrating an example of the update processing procedure. In FIG. 22, the lending determination device 100 refers to the lending history table 1000 and calculates the occupation time of the terminal 110 actually lent (step S2201). Next, the lending determination device 100 calculates a statistical occupation time of the terminal 110 based on the actually occupied time of the terminal 110 (step S2202).

  Then, the lending determination device 100 updates the occupation time table 600 based on the statistical occupation time of the terminal 110 (step S2203), and ends the update processing. Thereby, the lending determination device 100 can update the occupation time table 600 in accordance with the actual use of the terminal 110 in the government office. For this reason, even if the occupation time set in the occupation time table 600 does not match the actual use of the terminal 110 at the government office, the lending determination device 100 can correct the occupation time and determine whether the terminal 110 can be rented. Accuracy can be improved.

  As described above, the lending determination device 100 refers to the information in which the attribute information of the incoming agency V and the terminal usage time are associated with each other, and based on the attribute information of the incoming agency V, Terminal usage time can be specified. Then, according to the lending determination device 100, it is possible to determine whether to lend the terminal 110 to the next agent V based on the information on the number of remaining terminals and the specified terminal use time, and output the determination result. Thereby, the lending determination device 100 can suppress the lending of the terminal 110 to the next agency V who is likely to use the terminal for a long time according to the number of remaining terminals. Then, the lending determination device 100 aims to improve the turnover rate of the terminal 110, increase the number of visiting agents V who can use the terminal 110, and determine the time when the terminal 110 to be lent at the general counter I is not in the state. It is possible to reduce the cost and improve the efficiency and convenience of the work of the government office.

  Further, according to the lending determination device 100, the terminal use time of the visitor V is measured for the terminal 110 lent to the visitor V, and the association is performed based on the measured terminal use time of the visitor V. The updated information can be updated. Thereby, the lending determination device 100 can update the associated information in accordance with the actual use of the terminal 110 in the government office.

  Further, according to the lending determination device 100, the age, sex, or family structure of the next agency V can be used as the attribute information. Thereby, the lending determination device 100 can store the correlation between the input information of the visitor V's age, gender, or family structure and the output information of the visitor's V terminal usage time. Then, even if the purpose of the visitor V, such as the type of procedure desired by the visitor V, is not input, the lending determination apparatus 100 visits what procedure section the visitor V visits and performs what procedure. By estimating whether there is a tendency, the terminal usage time of the incoming agency V can be estimated.

  Further, according to the lending determination device 100, it is possible to set, as the associated information, information in which the attribute information is associated with the terminal usage time that increases as the age of the next agency V increases. it can. Thereby, the lending determination device 100 can estimate the terminal usage time according to the degree of inexperience in terminal operation using the age as an index. Then, the lending determination device 100 can improve the estimation accuracy of the occupation time.

  Further, according to the lending determination device 100, the attribute information and the terminal use time are associated with each other for each of the predetermined times, and based on the time including the present time and the acquired attribute information of the visiting agent V, Thus, the terminal use time of the incoming agency V can be specified. As a result, the lending determination apparatus 100 allows the visitor V to visit any procedure section at each predetermined time even if the purpose of the visitor V such as the type of procedure desired by the visitor V is not input. , It is possible to estimate what procedure the user tends to perform, and estimate the terminal usage time of the incoming agency V.

  Also, according to the lending determination device 100, the terminal 110 refers to the information of the combination of the remaining terminal number and the terminal usage time to determine that the terminal 110 can be lent, and the acquired terminal remaining number information and the specified terminal usage time It is possible to determine whether or not to lend the terminal 110 to the visitor V based on Accordingly, when the number of remaining terminals is small, the lending determination device 100 can determine that the lending of the terminal 110 is not possible to the visiting agent V whose terminal usage time is equal to or greater than the threshold.

  Further, according to the lending determination device 100, referring to the information of the combination, if the specified terminal use time is equal to or less than the terminal use time according to the acquired information on the number of remaining terminals, the terminal V to the visiting agency V 110 can be determined to be rentable. Accordingly, when the number of remaining terminals is small, the lending determination device 100 can determine that the lending of the terminal 110 is not possible to the visiting agent V whose terminal usage time is equal to or greater than the threshold.

  Further, according to the lending determination device 100, the terminal use time of the next agency V is measured for the terminal 110 lent to the next agency V, and the combination of the terminals 110 is determined based on the measured terminal use time of the next agency V. Information can be updated. Thereby, the lending determination device 100 can update the information of the combination according to the actual use of the terminal 110 in the government office.

  Further, according to the lending determination device 100, it is possible to determine that the terminal 110 cannot be lent to the next agency V when the remaining number of terminals is equal to or less than the predetermined number. As a result, among the terminals 110 prepared at the general window I, the lending determination device 100 loses the terminal 110 waiting for lending, and cannot lend the terminal 110, which hinders the efficiency of office work. Can be prevented.

  In addition, according to the lending determination device 100, the identification information that uniquely identifies the incoming agency V and the information that associates the attribute information of the incoming agency V with reference to the identification information of the incoming agency V. It is possible to obtain the attribute information of the incoming agency V and obtain information on the number of remaining terminals. As a result, the lending determination device 100 may input the identification information of the incoming agency V without the incoming agent V or the employee S who is the user of the processing device 201 inputting the attribute information of the incoming agency V. In this way, it is possible to reduce the amount of work of the visiting agency V and the staff S who is the user of the processing device 201.

  Further, according to the lending determination device 100, it is possible to output information on the obtained remaining terminal number together with the determination result. As a result, the staff S of the general counter I can know the number of remaining terminals as a result of renting out the terminal 110 to the next agent V, and it becomes easy to schedule a business.

  The lending determination method described in the present embodiment can be realized by executing a prepared program on a computer such as a personal computer or a workstation. The lending determination program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The loan determination program may be distributed via a network such as the Internet.

  Regarding the above-described embodiment, the following supplementary notes are further disclosed.

(Appendix 1)
Acquires visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, specify the visitor's terminal use time based on the visitor's attribute information,
Based on the information on the number of remaining terminals and the specified terminal usage time, determine whether to lend the terminal to the visitor, and output a determination result,
A lending determination method characterized by performing processing.

(Supplementary Note 2) The computer is
Measuring the terminal usage time of the visitor for the terminal lent to the visitor,
Based on the measured terminal usage time of the visitor, among the associated information, update the terminal usage time associated with the visitor attribute information,
The lending determination method according to Supplementary Note 1, wherein the method is performed.

(Supplementary note 3) The lending determination method according to Supplementary note 1 or 2, wherein the attribute information includes a visitor's age, gender, or family structure.

(Supplementary Note 4) The attribute information includes the age of the visitor,
The information according to any one of Supplementary notes 1 to 3, wherein the associated information is set as information in which the attribute information is associated with a terminal usage time that increases with an increase in the age of the visitor. Lending determination method described in one of the above.

(Supplementary Note 5) The associated information is information in which the attribute information and the terminal usage time are associated with each other at predetermined times,
The specifying process includes:
Any of supplementary notes 1 to 4, wherein the associated information is referred to, and the terminal usage time of the visitor is specified based on the time including the current time and the acquired attribute information of the visitor. Lending determination method described in one of the above.

(Supplementary Note 6) The determining process includes:
A terminal to the visitor is referred to the information on the combination of the remaining terminal number and the terminal usage time for which it is determined that the terminal can be rented, based on the acquired information on the terminal remaining number and the specified terminal usage time. The lending determination method according to any one of Supplementary notes 1 to 5, wherein it is determined whether or not lending is possible.

(Supplementary Note 7) The determining process includes:
Referring to the information of the combination, if the specified terminal use time is less than or equal to the terminal use time according to the information of the obtained terminal remaining number, it is determined that a terminal can be lent to the visitor, The lending determination method according to Supplementary Note 6, characterized in that:

(Supplementary Note 8) The computer is
For the terminal lent to the visitor, measure the terminal use time of the visitor,
Updating the information of the combination based on the measured terminal usage time of the visitor;
8. The lending determination method according to Supplementary Note 6 or 7, wherein the method is executed.

(Supplementary Note 9) The process of determining
The lending determination method according to any one of supplementary notes 1 to 8, wherein it is determined that the terminal cannot be lent to the visitor when the terminal remaining number is equal to or less than a predetermined number.

(Supplementary Note 10) The acquisition process includes:
In response to receiving the input of the identification information for uniquely identifying the visitor, referring to information in which the identification information for uniquely identifying the visitor is associated with the attribute information of the visitor, 10. The lending determination method according to any one of Supplementary notes 1 to 9, wherein attribute information of the visitor corresponding to identification information is obtained, and information on the number of remaining terminals is obtained.

(Supplementary Note 11) The output process includes:
11. The lending determination method according to any one of Supplementary notes 1 to 10, wherein information on the acquired terminal remaining number is output together with the determination result.

(Supplementary Note 12)
Acquires visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, specify the visitor's terminal use time based on the visitor's attribute information,
Based on the information on the number of remaining terminals and the specified terminal usage time, determine whether to lend the terminal to the visitor, and output a determination result,
A lending determination program that causes a process to be executed.

(Supplementary Note 13) Acquire visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, identify the visitor's terminal use time based on the visitor's attribute information,
Based on the information of the terminal remaining number and the specified terminal usage time, determine whether or not to lend the terminal to the visitor, and output the determination result,
A lending determination device comprising a control unit.

Reference Signs List 100 lending determination device 110 terminal 200 terminal lending system 201 processing device 210 network 300, 400, 500 bus 301, 401, 501 CPU
302, 402, 502 Memory 303, 403, 503 I / F
304,404 Disk drive 305,405 Disk 406 Display 407 Input device 408,505 Reader 504 Touch panel 600 Occupation time table 700 First attribute table 800 Second attribute table 900 Management table 1000 Lending history table 1101 Storage unit 1102 Acquisition unit 1103 Identification unit 1104 determination unit 1105 output unit 1106 update unit 1210 initial screen 1211 lending determination button 1220 input screen 1221, 1711 input field 1222 confirm button 1223 execution button 1230 designation screen 1231 selection button 1401 straight line 1402, 1403 curve 1710 lending permission screen 1712 lending completion button

Claims (10)

Computer
Acquires visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, identify the visitor's terminal use time based on the visitor's attribute information,
A terminal to the visitor is referred to the information on the combination of the remaining terminal number and the terminal usage time for which it is determined that the terminal can be rented, based on the acquired information on the terminal remaining number and the specified terminal usage time. Determine whether or not to lend, and output the determination result,
A lending determination method characterized by performing processing. Said computer,
Measuring the terminal usage time of the visitor for the terminal lent to the visitor,
Based on the measured terminal usage time of the visitor, among the associated information, update the terminal usage time associated with the visitor attribute information,
The lending determination method according to claim 1, wherein a process is executed.   The lending determination method according to claim 1, wherein the attribute information includes a visitor's age, gender, or family structure. The attribute information includes a visitor's age,
4. The information according to claim 1, wherein the associated information sets information in which the attribute information is associated with a terminal use time that increases with an increase in the age of the visitor. A lending determination method according to any one of the above. The associated information is information in which the attribute information and the terminal usage time are associated with each other for each predetermined time,
The specifying process includes:
The terminal according to claim 1, wherein the associated information is referred to, and a terminal use time of the visitor is specified based on a time including a present time and the acquired attribute information of the visitor. A lending determination method according to any one of the above. The determining process includes:
Referring to the information of the combination, if the specified terminal usage time is less than or equal to the terminal usage time according to the information of the obtained terminal remaining number, it is determined that a terminal can be lent to the visitor, The lending determination method according to claim 1, wherein: Said computer,
For the terminal lent to the visitor, measure the terminal use time of the visitor,
Updating the information of the combination based on the measured terminal usage time of the visitor;
The lending determination method according to any one of claims 1 to 6, wherein a process is performed. The determining process includes:
The lending determination method according to any one of claims 1 to 7, wherein if the remaining number of terminals is equal to or less than a predetermined number, it is determined that the terminal cannot be lent to the visitor. On the computer,
Acquires visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, specify the visitor's terminal use time based on the visitor's attribute information,
The terminal to the visitor is referred to the information of the combination of the remaining terminal number and the terminal usage time for which it is determined that the terminal can be rented, based on the acquired information on the terminal remaining number and the specified terminal usage time. Determine whether or not to lend, and output the determination result,
A lending determination program that causes a process to be executed. Acquires visitor attribute information and information on the number of remaining terminals,
Refer to the information associated with the visitor's attribute information and the terminal use time, specify the visitor's terminal use time based on the visitor's attribute information,
The terminal to the visitor is referred to the information of the combination of the remaining terminal number and the terminal usage time for which it is determined that the terminal can be rented, based on the acquired information on the terminal remaining number and the specified terminal usage time. Determine whether or not to lend, and output the determination result,
A lending determination device comprising a control unit.

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