JP6641836B2 - Processing status display method, processing status display program, and processing status display device - Google Patents

Description

  The present invention relates to a processing status display method, a processing status display program, and a processing status display device.

  Local governments such as municipalities have different departments in charge according to administrative services, and have different windows for receiving reports. When a resident reports a plurality of administrative services assigned to different departments, the resident moves through a plurality of windows in order to perform the notification.

  On the other hand, local governments are exploring ways to improve the services of local residents.In some cases, a general counter is set up at the government office, and a one-stop service is available in which the general counter accepts reports of multiple administrative services assigned to different departments. is there. In this case, the government office receives reports of multiple administrative services of different departments in charge at the general counter at a single time, disperses the procedure to the department in charge in the background, without moving the residents, and completes the procedure Is taking. However, procedures accepted at the general counter are processed by the department in charge. For this reason, it is difficult for general counters to know how far multiple procedures received from residents have progressed. Therefore, there is a system for displaying a list of procedures currently in progress.

JP-A-2002-149903 JP 2015-46129 A

  Even if a list of procedures currently in progress is displayed by the conventional technology, an increase in the number of residents waiting for processing may not be suppressed.

  By displaying a list of procedures at the general counter, it is possible to know how far multiple procedures received from residents have progressed. On the other hand, each department in charge of the procedure can grasp the status of the procedure for the procedure in charge, but does not grasp the status of the procedure of another department. In addition, each department in charge of the procedure pays attention to the processing status of the procedure in charge of its own department and does not pay attention to the processing status of the other department even when the procedure list is displayed. For this reason, when a plurality of procedures are received from a resident, the processing in a department in charge of any of the procedures is slow, and the resident may be made to wait. The department in charge of the procedure cannot grasp that the residents are waiting because the processing in the own department is slow.

  An object of one aspect is to provide a processing status display method, a processing status display program, and a processing status display device that can suppress an increase in the number of residents waiting for processing.

  In the first proposal, the processing status display method is such that the computer refers to management data that manages the progress of the application procedure processing according to the applicant at the general counter that comprehensively receives a plurality of different types of applications, When displaying the progress of the process in association with the applicant, the process of controlling the display mode in which the number of unprocessed processes remaining in the application procedure to be processed on the day is emphasized for the applicant who is the remaining one Execute.

  Advantageous Effects of Invention According to one embodiment of the present invention, it is possible to suppress an increase in the number of residents waiting for processing.

FIG. 1 is a diagram illustrating an example of a schematic configuration of a system according to the first embodiment. FIG. 2 is a diagram schematically illustrating an example of a flow of receiving an application at the general counter. FIG. 3 is a diagram illustrating a schematic configuration of the window server according to the first embodiment. FIG. 4 is a diagram illustrating an example of a data configuration of the master information. FIG. 5 is a diagram illustrating an example of a data configuration of the procedure information. FIG. 6 is a diagram illustrating an example of a data configuration of the reception status information. FIG. 7 is a diagram illustrating an example of the processing status screen. FIG. 8 is a diagram illustrating an example of a display of an application processing status. FIG. 9 is a diagram illustrating an example of a display of an application processing status. FIG. 10 is a diagram illustrating an example of display of the processing status of the application. FIG. 11 is a flowchart illustrating an example of the procedure of the processing status display processing. FIG. 12 is a diagram illustrating a computer that executes a processing status display program.

  Hereinafter, embodiments of a processing status display method, a processing status display program, and a processing status display device according to the present invention will be described in detail with reference to the drawings. The present invention is not limited by the embodiment. The embodiments can be appropriately combined within a range that does not contradict processing contents.

[System configuration]
First, an example of the system 10 according to the first embodiment will be described. FIG. 1 is a diagram illustrating an example of a schematic configuration of a system according to the first embodiment. The system 10 is a system for facilitating window operations in government offices of local governments such as municipalities. The government office provides various administrative services. Such administrative services include, for example, transfer of residents such as transfer, transfer, relocation, and birth, national pension, national health insurance, and long-term care insurance. Government offices are divided into departments in charge according to administrative services, and contact points for notifications are divided. When reporting, for example, a plurality of administrative services assigned to different departments, a resident moves through a plurality of windows in order to perform the notification.

  On the other hand, as mentioned above, local governments are seeking to improve the services of residents, and have set up a general contact and realized a one-stop service that accepts reports of multiple administrative services from different departments in charge at the general contact. May be. In the present embodiment, a case will be described as an example in which the system 10 facilitates the operation of a window at a general counter. In the following, the notification is also referred to as “application”.

  As shown in FIG. 1, the system 10 has a counter reception terminal 11 at the general counter. The counter reception terminal 11 is communicably connected to the network N. As one mode of the network N, any type of communication network such as a LAN (Local Area Network) and a VPN (Virtual Private Network) can be adopted regardless of whether it is wired or wireless. In addition, in the example of FIG. 1, the case where one window reception terminal 11 is provided at the general counter is illustrated, but the present invention is not limited to this, and the number of the window reception terminals 11 can be an arbitrary number.

  The counter reception terminal 11 is a terminal device used by a staff member in charge of a counter at a general counter. For example, the counter reception terminal 11 is a computer such as a personal computer. Note that the counter reception terminal 11 may be a portable terminal device such as a tablet terminal.

  The network N is communicably connected to terminal devices of various departments in charge of offices and various servers. For example, each department is provided with a terminal device such as a counter back-end terminal 30 and a responsible section terminal 31 for grasping the progress of the process applied to the department, and is connected to the network N. The counter reception terminal 11 transmits and receives various data relating to the application received at the general counter to / from terminal devices of various departments and various servers via the network N. For example, as shown in FIG. 1, a window server 20 is connected to the network N. The network N is connected to a contact back-end terminal 30A of the National Health Insurance Section and a section terminal 31A in charge. The network N is connected to a contact back-end terminal 30B of the national pension section and a responsible section terminal 31B. In FIG. 1, since the configuration of the system 10 is shown in a simplified manner, the departments include the National Health Insurance Section and the National Pension Section, but the present invention is not limited thereto. For example, the network N may be connected to a terminal device of a department that performs various tasks of a government office such as a citizen section, a welfare section, a school affairs section, and a long-term care insurance section. Some devices may be installed outside the government office. For example, the contact server 20 may be installed in a data center.

  The window server 20 is a device that supports window operations. The window server 20 is, for example, a computer such as a personal computer or a server computer. The window server 20 may be implemented as one computer, or may be implemented by a plurality of computers. In this embodiment, a case where the window server 20 is a single computer will be described as an example.

  The counter back-end terminal 30A is a terminal device such as a personal computer used by the staff at the national health insurance section to confirm and execute the work applied to the national health insurance section from the general counter. The charge section terminal 31A is a terminal device such as a personal computer used by a staff member in the National Health Insurance Section for business related to the National Health Insurance.

  The counter back-end terminal 30B is a terminal device such as a personal computer used by the staff in the national pension section to confirm and execute the work applied to the national pension section from the general counter. The charge section terminal 31B is a terminal device such as a personal computer used by the staff in the national pension section for business related to the national pension.

  Here, the flow of receiving an application at the general counter will be described with reference to FIG. FIG. 2 is a diagram schematically illustrating an example of a flow of receiving an application at the general counter.

  Residents who apply for administrative services will inform the staff of the general counter about the application. The staff of the general counter issues a reception number using the counter reception terminal 11 (S10). The reception number may be issued using the counter reception terminal 11 or may be issued using another device such as a ticket issuing machine. The counter reception terminal 11 receives applications for a plurality of administrative services of different departments (S11). The staff of the general counter inputs information on the application and a reception number from the counter reception terminal 11 based on interviews with the residents and documents such as application documents written by the residents. When the transmission of the application is instructed by the staff of the general counter, the counter reception terminal 11 transmits information about the application to the counter server 20 in association with the information of the inhabitants who made the application (S12). For example, the counter reception terminal 11 transmits information on the application to the counter server 20 in association with the reception number issued to the residents as information on the residents who made the application.

  The counter server 20 receives various applications from the counter reception terminal 11. The window server 20 stores the received various applications in association with the information of the residents who have made the applications (S13). For example, the counter server 20 stores information on the application in association with the reception number. The counter server 20 transmits the processing request for the various applications received to the counter back-end terminal 30 and the section terminal 31 of the department in charge of each application (S14). When each department receives the processing request, it processes the applied business.

  The contact server 20 manages the processing status for each application received at the contact. The window server 20 receives an inquiry about the processing status of the application.

  The counter reception terminal 11 and the counter back-end terminal 30 make inquiries to the counter server 20 about the processing status of the application at any time. For example, the counter reception terminal 11 makes an inquiry about the processing status of the reception application at the general counter without specifying the department (S15). In addition, the counter back-end terminal 30 specifies the department and inquires about the processing status of the application (S18).

  In response to the inquiry about the processing status, the window server 20 transmits the processing status screen data indicating the processing status of the application to the source of the processing status inquiry, and displays the processing status screen. For example, in response to the inquiry about the processing status from the counter reception terminal 11, the counter server 20 transmits screen data of the processing status screen indicating the processing status of the application of all the departments to the counter reception terminal 11 (S16). Then, a processing status screen is displayed (S17). In response to the inquiry about the processing status from the counter back-end terminal 30, the window server 20 transmits screen data of a processing status screen indicating the processing status of the application of the designated department to the window back-end terminal 30. (S19), a processing status screen is displayed (S20).

[Configuration of window server]
Next, the configuration of the counter server 20 according to the first embodiment will be described. FIG. 3 is a diagram illustrating a schematic configuration of the window server according to the first embodiment. The window server 20 includes a communication I / F (interface) unit 50, a storage unit 51, and a control unit 52.

  The communication I / F unit 50 is an interface that controls communication with another device. The communication I / F unit 50 transmits and receives various information to and from other devices via the network N. As the communication I / F unit 50, a network interface card such as a LAN card can be adopted.

  The storage unit 51 is a storage device such as a hard disk, a solid state drive (SSD), and an optical disk. Note that the storage unit 51 may be a rewritable semiconductor memory such as a random access memory (RAM), a flash memory, or a non-volatile random access memory (NVSRAM).

  The storage unit 51 stores an OS (Operating System) executed by the control unit 52 and various programs. For example, the storage unit 51 stores a program for executing a processing status display process described later. Further, the storage unit 51 stores various data used in the program executed by the control unit 52. For example, the storage unit 51 stores master information 60, procedure information 61, and reception status information 62.

  The master information 60 is data that stores the department in charge of the application. FIG. 4 is a diagram illustrating an example of a data configuration of the master information. As shown in FIG. 4, the master information 60 has items such as “department code” and “department name”. Each item of the master information 60 shown in FIG. 4 is an example, and may have other items. The data configuration of the master information 60 is also an example, and is not limited to this.

  The item of the department code is an area for storing identification information for identifying the department in charge of the application. For example, each department of a local government is assigned a unique department code as identification information. The section code field stores a section code corresponding to the section in charge of the application. The section name field is an area for storing the name of the section in charge of the application.

  In the example of FIG. 4, the department code "01" indicates that it is the National Health Insurance Division. The department code “02” indicates that it is the National Pension Section. The department code “03” indicates that it is a welfare section. The department code “04” indicates that it is a school affairs section.

  Returning to FIG. 3, the procedure information 61 is data in which information on a procedure is stored. FIG. 5 is a diagram illustrating an example of a data configuration of the procedure information. As shown in FIG. 5, the procedure information 61 has items such as “procedure code”, “procedure name”, and “whether there is a meeting”. Each item of the procedure information 61 shown in FIG. 5 is an example, and may have other items. Further, the data configuration of the procedure information 61 is also an example, and is not limited to this.

  The procedure code item is an area for storing identification information for identifying various procedures to be applied. For example, a unique procedure code is given as identification information to various procedures of the administrative service. In the procedure code item, a procedure code corresponding to the application is stored. The procedure name item is an area for storing the procedure name of the procedure to be applied. The item of presence / absence is an area for storing whether or not the presence of a resident is required when processing the procedure. Some procedures require the applicant to confirm the contents, and other procedures involve issuing certificates and documents issued by the procedure to the applicant. For example, if an application for issuance of a National Health Insurance Card is made, a National Health Insurance Card is issued and given to the applicant. For this reason, when applying for the issuance of a National Health Insurance card, the inhabitants of the application must wait until the procedure is completed. On the other hand, some procedures can complete the process without the requesting residents. In the item of presence / absence, “Y” is stored when the procedure requires the negotiation, and “N” is stored when the procedure does not require the negotiation.

  In the example of FIG. 5, the procedure code “001” is a procedure relating to the notification of a change in the National Health Insurance, and indicates that the requesting residents need to meet. The procedure code “002” is a procedure relating to the notification of the national pension insured person, and indicates that it is not necessary to meet the residents who have applied.

  Returning to FIG. 3, the reception status information 62 is data that stores the processing status regarding the received application. FIG. 6 is a diagram illustrating an example of a data configuration of the reception status information. As shown in FIG. 6, the reception status information 62 has items such as “reception date and time”, “reception number”, “status”, “department code”, and “procedure code”. Each item of the reception status information 62 shown in FIG. 6 is an example, and may have other items. Further, the data configuration of the reception status information 62 is also an example, and the present invention is not limited to this.

  The item of the reception date and time is an area for storing the date and time when the application was received. In this embodiment, the date and time when the window server 20 receives the application from the window reception terminal 11 is set as the reception date and time, but may be the date and time when the window reception terminal 11 transmits the application. The item of the reception number is an area for storing identification information for identifying the received application. For example, in the item of reception number, a reception number associated with the received application is stored. That is, in the item of the reception number, a reception number issued at the general counter for the application is stored. The status item is an area for storing information on the application processing status. In the status item, “information completion” is stored when the window server 20 has received the application and the guidance at the general window has been completed, and “in process” when the processing of the application is started in the department in charge. Is stored. In the status item, “pending” is stored when the processing of the application is suspended in the responsible department, and “completed” is stored when the processing of the application is completed in the responsible department. The item of the department code is an area for storing the department code of the department in charge of the application. The procedure code item is an area for storing a procedure code corresponding to the applied procedure.

  In the example of FIG. 6, the reception number “13000059” indicates that the reception date and time is XX hours XX minutes on July 30, 2013. In addition, the reception number “13000059” indicates that the application for the department code “01” and the procedure code “001”, the application for the department code “02” and the procedure code “002”, the department code “03” and the procedure code “003”. , A department code “04” and a procedure code “004”. The application of the department code “01” and the procedure code “001” indicates that the processing status is a state where the guidance at the general counter has been completed. The application with the department code “02” and the procedure code “002” also indicates that the processing status is a state where the guidance at the general counter has been completed. The application of the department code “03” and the procedure code “003” also indicates that the processing status is a state where the guidance at the general counter has been completed. The application with the department code “04” and the procedure code “004” indicates that the processing status is a state where the application processing is completed in the department in charge.

  Returning to FIG. 3, the control unit 52 is a device that controls the window server 20. As the control unit 52, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array) can be employed. The control unit 52 has an internal memory for storing programs and control data defining various processing procedures, and executes various processing by using these. The control unit 52 functions as various processing units when various programs operate. For example, the control unit 52 includes a reception unit 70, an application processing unit 71, a determination unit 72, and an output unit 73.

  The receiving unit 70 receives various applications. For example, the reception unit 70 causes the window reception terminal 11 to display an operation screen for performing various applications that can be received at the general counter, and receives various applications from the operation screen. When accepting unit 70 accepts information on various applications from window contact terminal 11 in association with the acceptance number, it registers each application in procedure information 61. For example, the reception unit 70 associates the current date and time with the reception date and time, sets the processing status as guidance completion, associates the processing code with the reception number, and corresponds to the department code of the department in charge of each application and the applied procedure in association with the reception number. The procedure code to be registered is registered in the procedure information 61.

  The receiving unit 70 receives an inquiry about the processing status of the application.

  The application processing unit 71 performs various processes for supporting the counter operation. For example, the application processing unit 71 transmits the application transmitted from the counter reception terminal 11 to a device of a department in charge, and requests the application to process the application.

  The determination unit 72 performs various types of determination. For example, when receiving the inquiry about the processing status of the application, the determination unit 72 refers to the reception status information 62 and determines whether or not there is a resident whose number of applications to be processed is equal to or less than a predetermined number.

  In a government office, when a resident makes a plurality of applications, the processing in a department in charge of any application is slow, so that the resident may be made to wait. For example, the processing of one application of a plurality of applications may not be completed, so that the residents may be made to wait. Each department usually processes applications in the order in which they were received. However, if one of multiple applications is not completed and the inhabitants are waiting, the one that prioritized the one application However, the waiting time for residents can be shortened, and the services of residents can be improved.

  An application whose processing status is “information completed” or “under processing” is an unprocessed application that has not been processed by the department in charge of the application, and is an application to be processed. Also, at the general counter, a reception number is issued to the inhabitants who made the application, and the reception numbers are associated with the inhabitants. Therefore, the determination unit 72 refers to the reception status information 62 and determines whether or not there is a reception number in which the number of applications whose processing status is “guidance completed” and “under service” is equal to or less than a predetermined number. For example, the determination unit 72 determines whether or not there is a reception number in which the number of applications whose processing status is “guidance completed” and “under service” is one. That is, the determination unit 72 determines whether or not there is a resident in a state where only one of the plurality of applications has not completed processing.

  By the way, there are two types of applications: one that requires the inhabitants of the applicant to complete the application and one that does not require the inhabitants of the applicant. If the unprocessed application is only an application that does not require a meeting, it can be processed even if the inhabiting residents return home.

  Therefore, the determining unit 72 refers to the procedure information 61 and obtains a procedure that requires a meeting in which the item of the presence or absence is “Y”. Then, the determination unit 72 refers to the reception status information 62 to see if there is a reception number in which the presence of a resident is necessary, and the number of applications whose processing status is “guidance completed” and “under service” is 1 exists. Determine whether or not. That is, the determination unit 72 determines whether or not there is an inhabitant in a state where the processing of only one application requiring the inhabitant of the inhabitants is not completed among the plurality of applications.

  The output unit 73 performs various outputs. For example, when receiving the inquiry about the processing status of the application, the output unit 73 refers to the reception status information 62 and arranges the applications that have elapsed since the reception of the application in ascending time order. Generate screen data of the processing status screen that displays the processing status of the application for unprocessed processing. For example, if the department is not specified in the inquiry about the processing status, the output unit 73 generates screen data of a processing status screen indicating the processing status of the application whose processing status is “guidance completed” and “under processing”. On the other hand, when the department is specified in the inquiry about the processing status, the output unit 73 sets the department code of the specified department to the item of the department code, and sets the processing status to “application completed” and “under processing”. Generate screen data of a processing status screen indicating the processing status.

  In addition, as a result of the determination by the determination unit 72, if there is a resident whose number of applications to be processed is equal to or less than a predetermined number, the output unit 73 outputs an alert regarding the processing of the application to be processed which is associated with the resident. I do. For example, when displaying the progress of the processing in association with the applicant, the output unit 73 emphasizes the applicant whose remaining number of unprocessed processes is one among the application procedures to be processed on the day. Control to display mode. By the way, as described above, some applications require the presence of the inhabitants of the application until the application is completed, and others do not require the presence of the inhabitants of the application. If the unprocessed application is only an application that does not require a meeting, it can be processed even if the inhabiting residents return home. Therefore, for example, when displaying the progress of the process in association with the applicant, the output unit 73 is an unprocessed process of the application procedure to be processed on the day and requires the presence of the applicant. The display mode is controlled so as to highlight the applicant whose remaining number is one. For example, if the reception number displayed on the processing status screen includes a reception number whose processing status is “guidance completed” and the number of applications being processed is “1”, the output unit 73 performs Generate screen data to display alerts.

  The output unit 73 outputs the generated screen data to a processing status inquiry source to display a processing status screen.

  FIG. 7 is a diagram illustrating an example of the processing status screen. The processing status screen 100 includes an area 101 for specifying a condition of a department for displaying a processing status, and an area 102 for displaying a processing status of an application. An area 101 is an area for designating a department to be displayed. When no designation is made, each department can be selected. In addition, no designation may be designated for all departments. At a predetermined timing, the counter reception terminal 11 and the counter backend terminal 30 inquire of the processing status of the application in the area 101 of the processing status screen 100 with the selection result specified by the department, and display the processing status of the application in the area 102. The predetermined timing may be, for example, a periodic timing every predetermined period such as every 30 seconds or a timing designated by a person in charge. In the area 102, items indicating the elapsed time from the reception date and time of each application, the reception date and time, the reception number, the status, and the master are provided in ascending order of the reception date and time. For the status item, the current processing status is displayed by default. In the item of status, the processing status can be changed. In this embodiment, the status item can be changed to “under processing”, “pending”, and “completed”. When the person in charge of the department starts processing the application, he changes the item of the status of the application to “under processing”. In addition, the person in charge of the department changes the item of the status of the application to “pending” when it is not necessary to suspend the processing of the application and make the residents wait. Also, when the processing of the application is completed, the person in charge of the department changes the item of the application status to “completed”. When the status item in the area 102 is changed, the reception unit 70 updates the status item in the application reception status information 62 of the application in which the status item is changed to the changed status.

  Next, an example of display of the application processing status will be described. FIG. 8 is a diagram illustrating an example of a display of an application processing status. FIG. 8 shows a simplified area 102 of the processing status screen 100. FIG. 8 shows an example of the reception status information 62. The person in charge of the general counter makes an inquiry about the processing status of the application without specifying the department on the processing status screen 100 of the counter reception terminal 11 in order to grasp the processing status of all the applications. When the reception status information 62 is the data shown in FIG. 8, all the applications whose processing status is “guidance completed” and “under service” are displayed in the area 102. In the example of FIG. 8, on the right side of the area 102, it is shown whether or not the application requires the presence of residents. “Y” indicates that a meeting is required, and “N” indicates that a meeting is not required. For the reception number "13000059", there are three applications for which the processing has not been completed, but the National Pension Section and the welfare section do not need to be attended by residents, and may be processed after returning home. For the reception number “13000059”, an alert is output with a different display form because the application waiting for processing that requires inhabitants is only a procedure of the National Health Insurance Division. For example, the output unit 73 outputs an alert by changing the background color of the record of the reception number “13000059” in the area 102 of the processing status screen 100 to another record. For the reception number "13000060", there are two applications, and both require the presence of a resident, so no alarm is output. The person in charge of the general counter checks the processing status screen 100 and urges the department in charge of the application for which the alert has been output, for the procedure. As a result, the waiting time of the inhabitants of the reception number "13000059" can be shortened, and the increase in the number of inhabitants waiting for processing can be suppressed. In addition, the processing status screen 100 does not display an application whose processing status is “completed” or “pending”. Therefore, the person in charge of the general counter can confirm only the application that requires the residents to wait because the attendance of the residents is required by checking the processing status screen 100.

  FIG. 9 is a diagram illustrating an example of a display of an application processing status. FIG. 9 shows the area 102 of the processing status screen 100 in a simplified manner. FIG. 9 shows an example of the reception status information 62. The person in charge of the National Health Insurance Division designates the National Health Insurance Division on the processing status screen 100 of the counter back-end terminal 30A and inquires about the processing status of the application in order to grasp the processing status of the application of his / her department. When the reception status information 62 is the data shown in FIG. 9, the area 102 displays all applications for which the National Health Insurance Division is in charge, and whose processing status is “guidance completed” and “under service”. In the example of FIG. 9, on the right side of the area 102, it is shown whether or not the application requires the presence of residents. “Y” indicates that a meeting is required, and “N” indicates that a meeting is not required. The reception number "13000059" has three applications that have not been processed, but the National Pension Section and the welfare section do not need to be present and can be processed after the residents return home. For the reception number “13000059”, an alert is output with a different display form because the application waiting for processing that requires inhabitants is only a procedure of the National Health Insurance Division. For example, the output unit 73 outputs an alert by changing the background color of the record of the reception number “13000059” in the area 102 of the processing status screen 100 to another record. For the reception number “13000060”, an alert is not output because there is an application awaiting processing that requires inhabitants other than the National Health Insurance Division. The person in charge of the National Health Insurance Section checks the processing status screen 100 and gives priority to the processing of the application of the reception number "13000059" for which the alert has been output. As a result, the waiting time of the inhabitants of the reception number "13000059" can be shortened, and the increase in the number of inhabitants waiting for processing can be suppressed.

  FIG. 10 is a diagram illustrating an example of display of the processing status of the application. FIG. 10 shows the area 102 of the processing status screen 100 in a simplified manner. FIG. 10 shows an example of the reception status information 62. The person in charge of the national pension section designates the national pension section on the processing status screen 100 of the counter back-end terminal 30B and inquires about the processing status of the application in order to grasp the processing status of the application of his / her department. When the reception status information 62 is the data shown in FIG. 10, the area 102 displays all applications in which the National Pension Insurance Division is in charge, and the processing status is “guidance completed” and “under service”. In the example of FIG. 10, on the right side of the area 102, it is shown whether or not the application requires the presence of residents. “Y” indicates that a meeting is required, and “N” indicates that a meeting is not required. The reception number “13000059” has one application that has not been processed, but the National Pension Section does not require the presence of residents, so it can be processed after the residents return home. Therefore, no alert is output to the reception number “13000059”. For the reception number "13000060", an alert is not output because there is an application awaiting processing that requires inhabitants besides the National Pension Section. The person in charge of the national pension section checks the processing status screen 100, and can recognize that there is no application that gives priority to the processing because there is no application for which an alert has been output.

[Processing flow]
Next, the flow of the processing status display processing in which the window server 20 according to the present embodiment manages the processing status of the application will be described. FIG. 11 is a flowchart illustrating an example of the procedure of the processing status display processing. This processing status display processing is executed at the timing when the processing status inquiry is received.

  As illustrated in FIG. 11, the determining unit 72 refers to the procedure information 61 and obtains a procedure that requires a standing in which the presence / absence item is “Y” (S100). Then, the determination unit 72 refers to the reception status information 62 and requires the presence of a resident, and the processing status is “guidance completed” and “under service”. It is determined whether or not exists (S101).

  The output unit 73 refers to the reception status information 62 and generates the screen data of the processing status screen indicating the processing status of the application whose processing status is “guidance completed” and “under processing” for the department of the specified condition. (S102). At this time, when the reception number displayed in the processing status screen includes the reception number determined in S101 that the number of applications to be processed is 1, an alert is displayed on the application of the reception number. Generate screen data to be generated.

  The output unit 73 outputs the generated screen data to the processing status inquiry source (S103), and ends the processing.

[effect]
The counter server 20 according to the present embodiment refers to the reception status information 62 that manages the progress of the application procedure processing according to the applicant at the general counter that comprehensively receives a plurality of different types of applications, and When displaying the progress of the processing in association with the processing procedure, the display mode is controlled so that the applicant who has only one unprocessed process remaining in the application procedure to be processed on the day is highlighted. As a result, the counter server 20 can suppress an increase in the number of residents waiting for processing.

  In addition, the counter server 20 according to the present embodiment refers to the reception status information 62 and displays the progress of processing in association with the applicant. The display mode is controlled so as to highlight the applicant who has only one remaining process in which the request of the applicant is required. As a result, the window server 20 can output an alert for the application of the applicant whose remaining number of processes that need to wait for the process is one.

  In addition, the counter server 20 according to the present embodiment displays the progress of the application procedure processing in order from the longest elapsed time since the application was accepted. As a result, the window server 20 can grasp the progress of the application in order of the elapsed time.

  In addition, the counter server 20 according to the present embodiment outputs an alert regarding the processing to the department in charge of the remaining one processing. As a result, the window server 20 can prompt the department in charge of the remaining one process to promptly process the remaining one application.

  In addition, the counter server 20 according to the present embodiment refers to the reception status information 62 and excludes the application for which processing suspension is specified from the applied procedures, and excludes the application whose processing number is one. Is controlled to a display mode that emphasizes the person. As a result, the window server 20 can output an alert for a request from a resident who has only one request remaining to be processed.

  In the counter server 20 according to the present embodiment, the predetermined number is set to one. Thereby, when the contact server 20 is waiting for the inhabitants because the processing of one of the plurality of applications is not completed, the window server 20 can alert the one notification and process the same with priority. The waiting time of the inhabitants can be reduced.

  [C] Third Embodiment Although the embodiments related to the disclosed apparatus have been described above, the disclosed technology may be implemented in various different forms other than the above-described embodiments. Therefore, another embodiment included in the present invention will be described below.

  For example, in the above-described embodiment, the case where the alert is output by changing the display mode of the record of the accession number in the area 102 of the processing status screen 100 in FIGS. 8 and 9 has been described as an example. Not limited. The alert may use any method as long as it can notify the person in charge. For example, an alert may be issued by outputting an alarm or outputting a message.

  Each component of each device illustrated is a functional concept, and does not necessarily need to be physically configured as illustrated. In other words, the specific state of distribution / integration of each device is not limited to the one shown in the figure, and all or a part of it is functionally or physically distributed or Can be integrated and configured. For example, the processing units of the reception unit 70, the application processing unit 71, the determination unit 72, and the output unit 73 may be integrated or divided as appropriate. In addition, all or any part of each processing function performed by each processing unit can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware by wired logic. .

[Processing status display program]
The various processes described in the above embodiments can also be realized by executing a prepared program on a computer system such as a personal computer or a workstation. Therefore, an example of a computer system that executes a program having the same function as the above embodiment will be described below. FIG. 12 is a diagram illustrating a computer that executes a processing status display program.

  As shown in FIG. 12, the computer 300 includes a CPU 310, a hard disk drive (HDD) 320, and a random access memory (RAM) 340. These units 310 to 340 are connected via a bus 400.

  In the HDD 320, a processing status display program 320a that exhibits the same function as each processing unit of the above embodiment is stored in advance. For example, a processing status display program 320a that performs the same function as the receiving unit 70, the application processing unit 71, the determining unit 72, and the output unit 73 in the above embodiment is stored. The processing status display program 320a may be appropriately separated.

  The HDD 320 stores various data. For example, the HDD 320 stores an OS and various data.

  Then, the CPU 310 reads out the processing status display program 320a from the HDD 320 and executes the same to execute the same operation as each processing unit of the embodiment. That is, the processing status display program 320a performs the same operation as the receiving unit 70, the application processing unit 71, the determining unit 72, and the output unit 73 in the embodiment.

  The processing status display program 320a does not necessarily need to be stored in the HDD 320 from the beginning. For example, the program is stored in a "portable physical medium" such as a flexible disk (FD), a compact disk read only memory (CD-ROM), a digital versatile disk (DVD), a magneto-optical disk, or an IC card inserted into the computer 300. Remember. Then, the computer 300 may read out the program from these and execute it.

  Further, the program is stored in “another computer (or server)” connected to the computer 300 via a public line, the Internet, a LAN, a WAN, or the like. Then, the computer 300 may read out the program from these and execute it.

Reference Signs List 10 System 11 Counter reception terminal 20 Counter server 30 Counter back-end terminal 31 Division section terminal 51 Storage unit 52 Control unit 60 Main information 61 Procedure information 62 Reception status information 70 Reception unit 71 Application processing unit 72 Determination unit 73 Output unit

Claims (11)

Refers to the management data to manage the progress of the application procedure process in accordance with the applicant in the general counter that accepts a plurality of different types of application in a comprehensive manner, the progress of the processing of the application of association with the unprocessed to the applicant when that lists, among the application procedures of the day to be processed, to control the display mode number of the processing of unprocessed highlighted the applicant is remaining one,
A processing status display method, wherein the processing is executed by a computer. The processing status display method according to claim 1, wherein the display of the progress status of the application procedure process displays an elapsed time from the reception of the application. The display of the progress of the application procedure process is displayed in order from the longest elapsed time since the acceptance of the application,
3. The processing status display method according to claim 1, wherein: When referring to the management data that manages the progress of the application procedure according to the applicant at the general counter that accepts multiple different types of applications comprehensively, and displaying the progress of the processing in association with the applicant Controlling the display mode in which the number of processes that are unprocessed and in which the request of the applicant is required among the application procedures to be processed on the day is the remaining one and is highlighted.
A processing status display method, wherein the processing is executed by a computer. The display of the progress of the application procedure process is displayed in order from the longest elapsed time since the acceptance of the application,
5. The processing status display method according to claim 4 , wherein: Outputting an alert regarding the processing to the department in charge of the remaining one processing;
The processing status display method according to any one of claims 1 to 5 , wherein: With reference to the management data, of the applied procedures, except for the procedure for which the suspension of the process is designated, the display mode is controlled to a display mode in which the number of the processes is the remaining one and the applicant is highlighted.
The processing status display method according to any one of claims 1 to 6 , wherein: Refers to the management data to manage the progress of the application procedure process in accordance with the applicant in the general counter that accepts a plurality of different types of application in a comprehensive manner, the progress of the processing of the application of association with the unprocessed to the applicant when that lists, among the application procedures of the day to be processed, to control the display mode number of the processing of unprocessed highlighted the applicant is remaining one,
A processing status display program for causing a computer to execute processing. Refers to the management data to manage the progress of the application procedure process in accordance with the applicant in the general counter that accepts a plurality of different types of application in a comprehensive manner, the progress of the processing of the application of association with the unprocessed to the applicant When displaying a list, a control unit that controls a display mode in which the number of unprocessed processes among the application procedures to be processed on the day is the remaining one is highlighted.
A processing status display device comprising: When referring to the management data that manages the progress of the application procedure according to the applicant at the general counter that accepts multiple different types of applications comprehensively, and displaying the progress of the processing in association with the applicant Controlling the display mode in which the number of processes which are unprocessed processes and for which the request of the applicant is required among the application processes to be processed on the day is the remaining one is highlighted.
A processing status display program for causing a computer to execute processing. When referring to the management data that manages the progress of the application procedure according to the applicant at the general counter that accepts multiple different types of applications comprehensively, and displaying the progress of the processing in association with the applicant A control unit that controls a display mode in which the number of processes that are unprocessed processes and in which the request of the applicant is required among the application procedures to be processed on the day is the remaining one is emphasized ;
A processing status display device comprising:

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