JP6639601B1 - Sequence management system, sequence management device, and program - Google Patents

Abstract

An object of the present invention is to allow a user who receives a call to make a call at an appropriate timing in accordance with an environment in which the user waits for a turn. An order management system that manages a queue at a facility includes a queue management server that manages information on registration of a queue at a facility, and a user terminal owned by a user who has registered the queue. The order management server includes a storage unit for storing a waiting list holding information on the waiting status of the user who has registered the waiting at the facility, and a call notification to the user terminal of the user who has arrived. And a call number determining unit that determines the number of pairs for transmitting the call notification based on one or more predetermined parameters. [Selection diagram] FIG.

Description

  The present invention relates to an order management system, an order management device, and a program.

  2. Description of the Related Art Conventionally, in a restaurant, a store, a hospital, a bank, a government office, and the like, various turn management systems have been adopted in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that provides a reservation management service to a plurality of facilities that can wait in turn at the same time. Users can use the Web, telephone, or in-store terminals to congest the facilities. It states that you can check the status and apply for waiting reservations. Further, it is described that a notification is made by telephone or e-mail when the order of guidance is approaching.

JP 2005-50002 A

  The optimal timing for calling when the turn is approaching varies depending on the number of people in the store or venue, the weather, and the like. However, conventionally, there has been no mechanism for optimizing the timing of calling according to the situation.

  The present invention has been made in view of the circumstances described above, and it is an object of the present invention to allow a user who receives a call to make a call at an appropriate timing according to an environment in which the user waits for a turn. I do.

An order management system according to an embodiment of the present invention is an order management system that manages waiting in a facility,
An order management server that manages the information of the waiting queue registration at the facility;
A user terminal owned by a user who has registered the waiting queue,
The order management server,
A storage unit that stores a waiting list that holds information on the status of the waiting queue of the user who has registered the waiting queue at the facility,
A call notification unit that transmits a call notification to the user terminal of the user whose order has arrived,
A call number determination unit that determines the number of sets for transmitting the call notification based on one or more predetermined parameters.

  Further, the number-of-calls determining unit may determine the number of pairs for transmitting the call notification according to a parameter relating to a weather condition of a place where a user waits for a turn.

  Further, the number-of-calls determination unit may determine the number of sets for transmitting the call notification according to a parameter relating to the number of people that can be accommodated in a place where a user waits for a turn.

  Further, the number-of-calls determining unit may determine the number of pairs to which the call notification is transmitted, according to a parameter relating to the number of users who register a waiting queue per fixed time.

  According to the present invention, a call can be made at an appropriate timing in accordance with an environment in which a user who has received a call waits for a turn.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing a main configuration of an order management terminal 200 according to the embodiment of the present invention. FIG. 11 is a sequence diagram of a waiting reception registration process in the turn management system 1000 according to the embodiment of the present invention. 9 is a flowchart of transmitting a call notification to a user whose order has arrived in the order management system 1000 according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that the same components are denoted by the same reference numerals, and redundant description will be omitted.

  In the present embodiment, an example of waiting management at the event site A will be described. However, the present invention can be applied to any facility that manages waiting for facility users, such as hospitals, banks, government offices, department stores, amusement facilities, and restaurants. .

  FIG. 1 is a diagram illustrating a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed at a management center or the like, an order management terminal 200 installed near the entrance of the facility, and a user terminal 300. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The user of the facility (here, the event venue A) operates the turn management terminal 200 or the user terminal 300 to register the waiting for the facility, check the waiting time, and call when the turn comes. Can be received. In addition, the employees of the facility operate the turn management terminal 200 to register the waiting queue on behalf of the user, or update the status of the waiting set registered in the waiting list.

  The order management server 100 manages the order waiting registered via the order management terminal 200 or the user terminal 300 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities via the communication network N. , And manages the waiting of each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by executing a predetermined server program on the computer. The order management server 100 does not necessarily have to be a single computer, but may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (call notification unit, call number determination unit) 120. The management database 110 has a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, for example, “ID: A1...”, “Passcode: AA2. These pieces of information are set, for example, by an administrator (for example, an owner of the facility) that manages waiting in each facility when introducing the system. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. However, for example, a plurality of IDs and passwords may be selectively used according to predetermined conditions. .

  In the status management table TA2, a waiting list at each facility is registered. The waiting list includes a list of persons waiting for a turn (waiting group) and information (status information) representing the waiting status of each waiting group. One record of the waiting list includes information such as a reception number “1”, a reception time “13:03”, and a status “calling”. In addition, information such as the number of users, name, contact mail address, and telephone number can be included.

  The status includes "waiting", which is the state before the turn has arrived, "ringing", which indicates that the turn has arrived, and "guidance", which is the state where the person who has come to the turn is actually guided into the venue. "Canceled", and "canceled", which is a state in which the waiting queue is canceled. Which item is set as the status can be set and changed as appropriate by the manager of each facility.

  The information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or the user terminal 300, or status update information (details will be described later).

  The processor 120 is composed of an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operation, logical operation, bit operation and the like, and various registers, and executes various programs stored in storage means such as a ROM to manage the order. Each part of the server 100 is centrally controlled. The processor 120 also executes a computer program (order management application) for managing a queue in cooperation with the order management terminal 200.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like. The communication network N is, for example, any of the Internet, a LAN, a dedicated line, a telephone line, a company network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. And it may be wired or wireless.

  The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device that can exchange data with the order management server 100 via the communication network N. A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram illustrating a main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as registration or update to the waiting list when a user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.

  The processor 210 includes an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operations, logical operations, bit operations, and the like, and various registers. The processor 210 executes various programs stored in the storage resources 230 to execute the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as reception to the waiting list and application from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. The driver program includes, for example, a communication interface driver program for controlling the communication interface 220. In addition to the various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 that is executed by the processor 210 and cooperates with the order management server 100 to manage a queue. Have been.

  The user terminal 300 is a terminal, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, or a wearable device, owned by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, or the like). And the like. The storage resource 350 stores, in addition to these various programs and various data, a computer program (dedicated application) for managing the waiting queue in cooperation with the order management server 100. The user can register a queue to each facility and check the queue status via a dedicated application or a web browser installed in the user terminal 300.

(Waiting for registration)
Next, the reception registration processing of the waiting queue performed by the sequence management system 1000 will be described with reference to the sequence diagram of FIG. The user who performs the reception registration may actually go to the facility and operate the order management terminal 200, or may perform the reception registration via the user terminal 300 owned by the user. In the case of using the user terminal 300, the user can perform reception registration even from home or outside. Specifically, a reception screen of a facility to be used can be displayed on a dedicated application or a website, and registration can be performed. Here, a case where the user terminal 300 is used will be described as an example.

  First, the user operates the user terminal 300 to access the website of the order management system 1000, and performs an operation of selecting a facility to be used (here, the event site A) (step S101).

  When the facility desired to be used is selected, the user terminal 300 displays a mail address input screen on the display device 330 and accepts the input of the mail address (step S102).

  When the input of the mail address is completed, the user terminal 300 transmits the identification information of the selected facility (facility name or facility ID, etc.) and the input mail address to the order management server 100 (step S103).

  The order management server 100 transmits the URL for displaying the reception screen of the received facility to the received mail address (step S104).

  The user operates the user terminal 300 to access the received URL and display the reception screen of the event site A (step S105). Information such as the current waiting time of the event venue A is displayed on the reception screen. The user operates the user terminal 300 to complete the input of information (number of users, presence / absence of a call notification (telephone or e-mail), contact information at the time of calling, and the like) necessary for waiting in line.

  When the input of the information necessary for receiving the waiting order is completed, the input information (new registration information) is transmitted from the user terminal 300 to the order management server 100 (step S106).

  The order management server 100 performs a process of adding a new queue to the queue of the facility (event site A) based on the received new registration information (step S107).

  On the display device 330 of the user terminal 300, a reception completion screen is displayed, and a reception number, an expected waiting time at the present time, and the like are displayed (step S108).

  If the user has performed reception registration from the order management terminal 200, a message prompting the user to receive the order ticket is displayed on the reception completion screen together with the reception number and the estimated waiting time. Can be received from a printer connected to the printer. The two-dimensional code associated with the receipt number is printed on the order ticket, and when the user reads the two-dimensional code using the user terminal 300, the current order of the user is displayed on the user terminal 300. The waiting status (current number of waiting groups, estimated waiting time, etc.) is displayed.

(Update of waiting list)
The contents of each record in the waiting list of each facility are updated when the employee of the facility operates the order management terminal 200 to update the status or when the order management server 100 automatically executes the status change process. Will be updated to The status update processing includes “cancel”, “change”, “call”, and “guidance”. "Cancel" means canceling the waiting queue, and "Change" means changing the contents of the waiting queue once input. Also, “call” means that the ordered group has been called verbally or notified by telephone or calling mail, etc., and “guidance” actually corresponds to the ordered group. Has started.

  When the employee operates the turn management terminal 200 to perform the status update process, the user selects an update target queue from the wait list displayed on the turn management terminal 200, and selects the update queue. Then, any update processing is performed. Information (for example, the reception number “1”) specifying the turn waiting group to be updated and information of the update process (for example, “guidance”) are uploaded from the turn management terminal 200 to the turn management server 100 via the communication network N. . The order management server 100 updates the waiting list of the facility based on the received information. For example, when the “guidance” operation is performed on the reception number “1”, the status of the waiting set of the reception number “1” is updated to “guided”.

  The update process of “call” is executed by the order management server 100 at a predetermined timing. The turn management server 100 transmits a call notification to the contact of the waiting set to be updated, and updates the status of the target record in the wait list to “calling”. The call notification may be a notification by email, a push notification, or the like.

(Sending a call notification)
Next, a process for giving a call notification to a user whose order has arrived will be described with reference to the flowchart of FIG.

  When the timing for transmitting the call notification arrives (step S201: YES), the order management server 100 acquires the external environment parameters, and determines the number of pairs for transmitting the call notification (the number of call pairs) based on the acquired parameters. (Step S202).

  The timing of transmitting the call notification is, for example, when the number of groups waiting for guidance after receiving the call notification becomes equal to or less than a predetermined number, that is, when the status of the record registered in the waiting list is “call The timing may be the timing when the number of “medium” records becomes a predetermined number or less (for example, two sets or less).

  The external environment parameters include, for example, weather condition parameters related to weather and temperature. When the event site A is outside, the user who has received the call notification waits for guidance outside, so that, for example, parameters indicating bad weather (rain, high temperature (for example, 30 degrees or more), low temperature (for example, 0 degrees or less)) May be obtained, the number of pairs for transmitting the call notification may be reduced by a certain number. When the weather condition is very bad, such as heavy rain, the call notification may not be transmitted.

  The parameters of the weather condition may be acquired by periodically referring to a weather application or the like. Further, data measured by a thermometer or a hygrometer installed in the venue may be obtained.

  The external environment parameters include parameters relating to the number of people that can be accommodated at the place in the hall where the order is to be waited for. For example, when chairs are prepared, the number of pairs for transmitting the call notification may be determined so that the number of people waiting in order does not exceed the number of chairs. When the place to wait for a turn is a public road or the like, the number of pairs for transmitting the call notification may be set so that the person waiting for the turn does not block the road.

  In addition, the external environment parameters include parameters related to the number of waiting queue pairs registered and received per fixed time. Some users who have registered for reception have to wait for calls in the venue without leaving the venue, so if the number of registered receptions per fixed time is large (for example, 12 sets or more per minute) Alternatively, the number of pairs for transmitting the call notification may be reduced to reduce congestion at the venue. Conversely, when the number of registered registrations per fixed time is small (for example, two or less per minute), the number of pairs for transmitting the call notification may be increased.

  The order management server 100 determines a set for transmitting a call notification using one or more external environment parameters as described above. For example, after determining the increase / decrease number (points) of the number of call sets for each parameter, the number of call sets may be determined by summing the respective increase / decrease numbers. Explaining using a specific example, when the reference value (the number of normal call sets) is 10, the temperature is very high, and the parameter point relating to the temperature is “−5” (reduces 5 sets), while the fixed time Since the number of reception registrations per unit is small, if the point of the parameter relating to the number of reception registrations is “+2” (addition of two sets), the number of sets for transmitting the call notification is 10 + (− 5 + 2) = 7 sets.

  The order management server 100 extracts, from the records whose status is “waiting” registered in the waiting list, the records of the number of sets for transmitting the call notification in the order of the early registration, and Then, a call notification is transmitted to (step S203).

  Further, the order management server 100 updates the status of the record of the pair that has transmitted the call notification to “calling” (step S204).

  As described above, according to the present embodiment, when the order management server 100 transmits a call notification to the user terminal 300 of the user whose order has arrived, the order management server 100 transmits the call notification based on one or more external environment parameters. Since the number of pairs to be transmitted is determined, it is possible to make a call to an appropriate number of pairs according to the environment (external environment) in which the user receiving the call waits in turn.

  As the external environment parameter, for example, a parameter of a weather condition related to weather or temperature may be used. If the user is waiting in line outdoors, in bad weather or when the temperature is high or low, adjust to reduce the number of callers in consideration of the user's safety and physical condition management. be able to.

  Further, as the external environment parameter, a parameter relating to the number of persons accommodated in a place where the user waits for a turn may be used. Thus, for example, it is possible to adjust the number of callers so that all users can be seated and wait, or to adjust the number of people waiting in turn so as not to disturb others.

  Further, as the external environment parameter, a parameter relating to the number of waiting queues registered and registered per fixed time may be used. If the number of receptionists is increasing at a fast speed, adjust the number of people making calls to a smaller number, and if the number of receptionists increases slowly, make more calls to reduce the congestion in the facility. Can be adjusted.

  The external environment parameters are not limited to those described above, and any parameters can be used that help the user wait comfortably. When the number of pairs for transmitting the call notification is determined using a plurality of parameters, for example, the number of increase / decrease (points) in the number of call pairs for each parameter is determined, and the total is added to determine the number of points. An appropriate number of call sets can be determined by the method. Further, different weights may be assigned to points according to parameters. By assigning a greater weight to a more important parameter (for example, increasing the weight of the parameter of the weather condition than the number of reception registrations), the importance of the parameter can be reflected. Note that the method of calculating the number of call sets is not limited to the above.

  Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the spirit of the present invention. Therefore, the above-described embodiment is merely an example in all aspects, and is not to be construed as limiting. For example, the above-described processing steps can be arbitrarily changed in order or a parallel execution within a range that does not cause inconsistency in the processing contents.

1000 order management system 100 order management server 110 management database 120 processor 200 order management terminal 210 processor 215 input device 215a touch panel 216 display device 220 communication interface 230 storage resource 300 user terminal 310 Processor 320 Input device 330 Display device 340 Communication interface 350 Storage resource TA1 Client management table TA2 Status management table N Communication network AP1 Order management application

Claims (6)

An order management system that manages waiting in a facility,
An order management server that manages the information of the waiting queue registration at the facility;
A user terminal owned by a user who has registered the waiting queue,
The order management server,
A storage unit that stores a waiting list that holds information on the status of the waiting queue of the user who has registered the waiting queue at the facility,
A call notification unit that transmits a call notification to the user terminal of the user whose order has arrived,
A call number determination unit that determines the number of sets for transmitting the call notification based on one or more predetermined parameters ,
The call number determination unit,
For each parameter, determine the number of increase / decrease of the number of sets for transmitting the call notification, and based on the sum of the determined increase / decrease number, weighted according to the importance of each parameter, An order management system that determines the number of sets to send . The call number determination unit,
The order management system according to claim 1, wherein the number of sets for transmitting the call notification is determined according to a parameter related to a weather condition of a place where a user waits for a turn. The call number determination unit,
2. The order management system according to claim 1, wherein the number of sets for transmitting the call notification is determined according to a parameter regarding the number of persons that can be accommodated in a place where a user waits for a turn. The call number determination unit,
The order management system according to claim 1, wherein the number of pairs to which the call notification is transmitted is determined according to a parameter related to the number of users who register a queue per fixed time. An order management device that manages waiting in a facility,
A storage unit that stores a waiting list that holds information on the status of the waiting queue of the user who has registered the waiting queue at the facility,
A call notification unit that transmits a call notification to a user terminal owned by a user who has arrived in the order;
A call number determination unit that determines the number of sets for transmitting the call notification based on one or more predetermined parameters ,
The call number determination unit,
For each parameter, determine the number of increase / decrease of the number of sets for transmitting the call notification, and based on the sum of the determined increase / decrease number, weighted according to the importance of each parameter, An order management device that determines the number of sets to be transmitted . A computer that manages the waiting at the facility
A storage unit that stores a waiting list that holds information on the status of the waiting queue of the user who has registered the waiting queue at the facility,
A call notification unit that transmits a call notification to a user terminal owned by a user who has arrived in the order;
Based on one or more predetermined parameters, functioning as a call number determination unit that determines the number of sets for transmitting the call notification ,
The call number determination unit,
For each parameter, determine the number of increase / decrease of the number of sets for transmitting the call notification, and based on the sum of the determined increase / decrease number, weighted according to the importance of each parameter, A program that determines the number of sets to send .

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