JP6617442B2 - Service provision system - Google Patents

Description

The present invention relates to a service providing system , and in particular, while protecting personal information, it is easy to use for users such as elderly people and persons with physical disabilities. It is related with the service provision system which can provide services, such as these safely.

  2. Description of the Related Art Conventionally, systems for providing care and assistance for users have been considered. In order for the user to receive the services he / she needs, he / she applies to the government office to confirm the need for nursing care / assistance by the care welfare service provision center, and depending on the level of nursing assistance required Training of (helper) dispatch is being conducted. However, the number of helpers is limited to the need for nursing care and assistance, and there is a situation in which elderly people cannot obtain sufficient nursing care and assistance.

  On the other hand, helpers not only deal with the elderly, but also need to perform heavy labor tasks such as walking assistance and bathing assistance for the elderly, causing the helper's own fatigue and providing sufficient assistance to the elderly There is also a problem that it can not be done as expected. Therefore, in recent years, care robots have been used in order to minimize the physical wear of helpers. The following Patent Document 1 (Japanese Patent Laid-Open No. 2013-158386) describes a robot for assisting standing of a care recipient (user).

  Furthermore, in recent years, in order to assist the elderly in walking, a special robot for assisting the walking has been used.

JP 2013-158386 A US Patent Publication No. 2013-0031010

  By the way, in particular, elderly people may simply need a conversation partner, and such elderly people may feel loneliness and anxiety when a helper who is a conversation partner moves to the next destination. However, there is a problem that it is impossible to deal with one user indefinitely because it is necessary to satisfy the demands of many users with limited helpers.

  In addition, as shown in Patent Document 2 (US Patent Publication No. 2013-0031010), a system that performs remote monitoring and remote management using a cloud database is also considered, and a user at a remote location using this system. It may be possible to check the situation. However, the latest electronic devices are generally very expensive, and there is a problem that a humanoid robot having advanced artificial intelligence that can talk with people is more expensive and cannot be used easily. There wasn't.

  When providing any service using a robot, it may be possible to contact the individual user at the time of service provision and further improve the service using the obtained personal information. There are also concerns about the management of the third party operating the robot. That is, for example, there is a concern that damage may be caused by giving the user's personal information to a third party who pretends to be the user.

  Furthermore, it is difficult for the elderly to adapt to new hardware, and there is a problem that it cannot be used at all if the operation is complicated. Furthermore, the elderly often have a feeling of refusal to computers even with systems that can be used with extremely simple and refined operations, and there is a problem that they can hardly obtain the benefits of new technological innovation.

  In addition, medical technicians are becoming specialists in the medical field with the development of medical technology, and there has been a situation where each medical technician who has become a specialist cannot grasp the progress of medical technology outside the field of specialization. Yes. For this reason, in order to guide patients to appropriate medical technicians, it is necessary to conduct comprehensive interviews. When conducting an initial interview in many medical institutions, patients are required to have comprehensive internal medicine. An interview is first conducted. However, in order for a doctor who is familiar with the state-of-the-art medical care necessary for an inquiry to appropriately perform an inquiry according to his / her specialized knowledge, a long-term dialogue with a patient by a competent doctor is required. However, it is difficult to secure a large number of competent doctors for interviews for a long time, and because the number of doctors is limited, it is inevitable to force patients to wait for a long time for interviews. .

The present invention has been made in consideration of the above-mentioned matters, and the purpose of the present invention is to satisfy a large number of users' requests at a time without causing anxiety, mainly by a system using a robot. Another object of the present invention is to provide a service providing system that can provide care and assistance services with high flexibility and prevent leakage of personal information of each user.

To achieve the above object, the present invention is required contents of the user obtained when providing services including a conversation with at least a Subscriber, circumstances information, physical characteristics, at least one particular feature information A service providing robot including a service providing means for providing a service including at least a conversation that responds to each user 's request , an experience information database that associates and manages the experience information included with the user identification information of each user, and a network A network service providing server having a service providing means for conversation via the user terminal through connection from the user terminal via the network, the service providing robot and / or the net service providing server having the conversation voiceprint recognition by the speech input obtained when, by at least one of the face recognition by the image input user User identification means for acquiring user identification information to be identified, experience information search means for accessing the experience information database using the user identification information and retrieving the experience information of the user, and user using the experience information And generating user authentication information for authenticating the user and comparing the information from the user obtained by asking the user a request for user authentication information with the user authentication information. and a user authentication means for check and authenticates that is, the service providing means performs the provision of services using the experience information only when the authentication is established, the when the authentication can not be taken A service providing system characterized in that experience information is reflected in the conversation (claim 1).

  The service providing robot or the net service providing server obtains user identification information for identifying the user by the user identifying means by contacting the user directly or via the network, and the experience information retrieving means identifies the user. Information can be used to extract user experience information from the experience information database. Next, the user authentication means generates user authentication information for authenticating the user using the experience information, and can authenticate the identity of the user by comparing with the information obtained from the user. At this time, the user does not need to perform complicated operations such as entering an identification number or presenting a card that proves the user, and the user can quickly authenticate the user without being aware of anything. .

  In addition, when the user identification information is in direct contact with the user, when the user first contacts the user such as voiceprint recognition by voice input of the user, information obtained by face recognition by image input of the user's face It is preferable that the information be easily discriminable by the user. However, in the case of contacting the user via the network, in addition to the voiceprint recognition and the face recognition via the terminal, the phone number on the user side, the user side terminal The identification number may be used. On the other hand, the user authentication information is preferably information that can be obtained only from the user, such as information based on the content of the conversation at the time of the previous service provision, and can be authenticated by natural conversation. Is preferred.

While the service supply means performs provision of Ru response to a request of the user using the experience information only if it is authenticated who is a user identity service, when the user authentication can not be taken is to use experience information without performing the provision of response Ru service to a user's request. Therefore, it is possible to improve the security by preventing the personal information of the user from leaking to a third party. Moreover, it is preferable that the experience information obtained with the provision of the service is additionally recorded in the experience information database.

  In the present invention, the network is the Internet as an example, and is preferable because the user can receive services using the most widely used network in the world. However, a special network such as an intranet is preferable. May be used to improve security. The terminal on the user side includes not only a personal computer but also a doublet terminal (PDA) or a mobile phone terminal.

  The URL address of the network service providing server is taught to the user when the service is started or when the service providing robot visits the user, and the user terminal is connected to the network by inputting the URL using a terminal on hand. It is possible to connect to a service providing server.

  The experience information database is stored in an auxiliary storage device such as a hard disk provided in the information processing device, and more preferably a database that is shared using cloud computing.

  Service providing robots are considered to provide a wide variety of services such as care, assistance, and reception by facilities related to the lives of users as services, and service providing robots image at least users It is preferable to include a camera (imaging means) and a microphone (sound collecting means) for inputting a request from the user. In addition, when the service to be provided is something that performs some work, it is preferable to include an arm unit and a speaker (sounding means) that transmits an intention to the user by voice. The service providing robot is more preferably a humanoid robot (humanoid, an object called android) formed in a shape imitating a human friendly to the user.

  The user identification means and the user authentication means may include a fingerprint or retinal pattern reader, a contactless ID tag reader such as RFID, and an input means such as a keyboard and a touch panel. The optimum user identification means, user authentication means, and experience information search means is a program executed by an information processing device in the service providing robot, but includes a user identification information acquisition unit by hardware such as a dedicated IC. It may be a thing. Furthermore, the service providing robot has a function of transferring information for obtaining user identification information to the server on the network by feature identification, and identifies the user by executing a program executed by the server on the network. You may make it perform search and authentication of experience information.

  For example, a robot that collects the words spoken by the user and uses voice information to identify the user's request, or a robot that captures the sign language performed by the user and reads the sign language It is preferable to provide request identification means that allows a user to input a request without performing a special operation, but it may include a keyboard and / or touch panel for inputting a user's request. Optimum of the request identification process is a request identification program executed by an information processing apparatus in the service providing robot. However, request information may be obtained by executing a request identification program executed by a server on the network. Good.

  When a user receives a service from the service providing robot, the service providing robot stores the experience information obtained by providing the service in the experience information database in association with the user identification information of the user. It is preferable to provide storage means. The experience information includes the request contents of the service performed by the user, event information including a history of communication with the user such as questions received from the user and promises to the user, the height, weight, age, etc. of the user Characteristic information such as physical characteristics, hobbies, and the degree of assistance necessary for daily life are included.

  A management comprising a charging database for managing charging information associated with service provision to a user in association with the user identification information, and a usage fee calculating means for calculating the usage fee by accessing the charging database and extracting the charging information It is also preferable that the service providing robot or the billing server includes billing storage means for storing a billing record for service provision in the billing database. As a result, the charging storage means monitors the charging record for service provision and stores the charging information in the charging database. Therefore, when the service is provided to the user, the charging information is recorded in the charging database by the charging storage means. The

The billing information is a fee that accompanies the use of the service providing system , but this may be a service score determined according to the need for care. It is conceivable that the service score is, for example, that the charging storage means periodically adds a score determined according to the user's situation, and sequentially subtracts this score as the service providing system is used. It is also conceivable to manage not only the service provided by the service providing system but also the number of services supplied by a helper (helper) visiting the user together with the service providing robot.

  Preferably, the service providing robot imitates an appearance person selected according to a user's hobby, and the experience information includes hobby information indicating the user's hobby. In this case, the appearance of the service providing robot is selected in accordance with the user's hobbies / preferences, and the user can touch the service providing robot with attachment and have the exclusive feeling of the service providing robot. Since hardware such as a service providing robot can be shared without customization for each user, the cost of the equipment can be reduced accordingly.

  The service provision by the service provision robot is at least one of conversation with the user, care for the user, assistance of the user, game play with the user, provision of food and drink for the user, and reception of facility use. In particular, it is possible to provide services that satisfy the mental needs of users through conversation. Note that “conversation” here means communication with the user by voice. For the care of the user, work such as cleaning, assistance for life such as protection and monitoring of the child, etc. Supporting user safety by attending walking training, talking with the user, playing games against the user such as card games, board games such as Go / Shogi, and computer games, In order to provide food and drink, it is possible to prepare food and drinks and drink sake.

  The service provision by the conversation recognizes the voice of the user, inputs the received content (request) from the user, and generates the transmitted content to the user from the request and the experience information associated with the user. By outputting the transmitted content by speech synthesis, a conversation with the user is performed, and the conversation content is transmitted and received via the network and the terminal on the user side or the service providing robot. Here, the conversation program can reflect the experience information obtained by contacting the service providing robot with the user by generating the transmission contents based on the experience information extracted by the experience search program.

  The service providing robot preferably has a function of expressing emotions, which makes it easier for the user to feel familiar with the service providing robot and to receive care and assistance from the service providing robot. In addition, the user's feelings are easily satisfied, and the desire to use again is increased. The function representing emotion is preferably a function that displays at least the emotion of the facial expression on the facial expression when the service providing robot is a humanoid robot. It is conceivable to include the actuators and their control units. Alternatively, if the service providing robot has a display unit, an emotion display program that displays text (e.g. “(joy)” or “(^ o ^) /”) or emotional facial expression on the display unit. It is possible to prepare.

  It is preferable that the service providing robot has a moving function, whereby the service providing robot can move to the vicinity of a user at a distant position and provide the service. In particular, the movement function is indispensable when assisting the user in walking. In addition, even when the service providing robot is carried to the user's home by the helper, the burden on the helper can be reduced by providing the function of moving to the service providing robot.

  When the service providing robot is a humanoid robot, the moving function is preferably a leg that performs bipedal walking and its control unit. However, it may be a cart that can move stably with a service providing robot.

  The experience information database records primary doctor information about a medical institution where the user visits, monitors service provision to the user, and obtains at least a user response from the experience information recorded in the experience information database. When the occurrence of an abnormality is detected, such as when there is a delay exceeding the threshold value, or when the utterance that conflicts with the experience information from the user continues for a predetermined number of times, the occurrence of the abnormality is detected and the user visits the hospital. It is preferable to provide user monitoring and reporting means for reporting to medical institutions, so that if the user's health condition suddenly changes, this can be detected as soon as possible and contacted to the medical institution, so that safety is high. Become.

  Preferably, the user monitoring notification means is a monitoring notification program executed by, for example, an arithmetic processing unit in a service providing robot or a network service providing server. The monitoring and reporting means, for example, determines that this is an abnormal situation when the timer measured from the point of service provision and the time measured by the timer exceeds the contents of the provided service and the threshold value determined for each user. Reporting means for reporting to the contact information recorded as the attending physician information. The doctor's doctor information includes at least one of information such as a telephone number, a mail address, and an address of a management server used by a medical institution as a contact information, and the reporting means is used for making contact with the doctor's doctor information. Communication means are provided.

  In the case where the network service providing server executes a display program for displaying an image imitating the service providing robot on the user side terminal by connection from the user side terminal via the network (Claim 2). The video imitating the service providing robot can be displayed on the WWW browser (hereinafter simply referred to as the browser) installed in the user terminal by the display program. Moreover, it is preferable that the image of a service provision robot moves according to the content of the service provided via a browser, and the emotion to express. Therefore, the user can have a conversation using the service providing system as if he / she made a call to the service providing robot using a terminal that can be connected to the network.

  The network service providing server displays an image that mimics the service providing robot that is familiar with the user terminal, so that the user can respond as if the service providing robot that had been in contact with the user previously talked together. You can get the illusion that you are actually occupying only one service-providing robot, and you can get satisfaction from nostalgia and trust.

  The user identification means acquires, for example, at least one of a subscriber unique ID such as a physical address of a user side terminal, an individual identification number or terminal user identification information, an IP address, a telephone number by header information, This may be user identification information.

  In providing services via this network, information such as questions and next promises received from users can be recorded in the experience information database by the experience accumulating means, which can be used for the next service provision. In addition, even if the administrator of the service providing system does not have many expensive service providing robots, the service providing system can provide services to multiple users at the same time. A feeling can be supplied.

  Furthermore, it has an assistant database that records a plurality of assistants together with their characteristic information, and an assistant terminal that can be operated by each assistant, and searches the assistant database when receiving a request from a user. Individuals who can transmit at least one of the user's voice and / or image, experience information about the user, and requests to the selected assistant's terminal only. An information transmission program, a voice image conversion transmission program for transmitting voice information and / or image information input via a terminal on the support side to a timbre and / or image of the service providing robot, and then transmitting to the user, and a supporter The remote conversation network that executes the experience storage program that stores the input information of the service provided by the service as experience information in the experience information database Comprising a service providing server, it is also possible to aid who are leaving the conversation with the user position (helper) is performed.

  In this case, the characteristic information of the assistance database preferably includes information such as the birthplace (dialect) of the assistance, and the assistance selection program uses the experience information database when receiving a request from the user. An optimal helper can be selected from the personal information of the user (for example, dialect of birth place information) and the characteristic information of the helper recorded in the helper database. The voice conversion transmission program converts voice information input via the terminal on the helper side into the tone of a service providing robot that visits the user on a daily basis, and then transmits it to the user. Similarly, it is preferable that the image of the assistant (display of facial expressions and actions) is converted in a manner similar to that of the service providing robot that visits on a daily basis.

When the user's full name is used as the user authentication information (Claim 3), the unique information that the user has is a name that is not forgotten even when the user is old for authentication. Can be used. In addition, it is preferable to use a full name with a full name as the name used for authentication. In other words, the service providing robot can identify the user, talk with the name normally used to call the user, ask the user the full name of the user, and compare the user's answer with experience information It is possible to do. Thereby, even if the user is not aware that the authentication is performed, the authentication can be performed promptly.

A secretary service providing robot for managing experience information obtained when providing a service including a conversation with a user of the secretary service and a secretary service providing robot that mediates a user request with the service providing robot. The secretarial service providing robot is a secretary request identifying means for identifying the request by conversation while being near the user and transmitting the request to the service providing robot; voiceprint recognition by voice input obtained when the conversation is performed; User identification means for acquiring user identification information for identifying a user by at least one of face recognition based on image input, accessing the secretary experience information database using the user identification information, and experiencing the user's experience information It has experience information retrieval means to draw, the service providing robot, the secretarial service providing robot When receiving a request of the user through, for the request to confirm that it came from a reliable user, the user experience the secretarial service providing robot from the secretarial service providing robot give If receiving the information comprises a secretary robot authorization means to experience information and compared accumulated in the experience information database (claim 4), the other in response to the request secretarial service providing robot is have around the user By mediating the request to the service providing robot, the user can request various service supplies via the secretary service providing robot. Since the user authentication between the robots is performed by comparing the experience information about the user recorded in the experience information database, it is not necessary to rent a tangible authentication object such as an ID card for the user authentication.

The secretary service providing robot may perform user authentication using an experience information database for the secretary robot provided separately from the experience information database of the service providing robot. In this case, the secretary service providing robot provides the service. When contacting the robot, the user identification information and the experience information obtained from the own experience information database can be communicated to the service providing robot to identify and authenticate the user. When the secretary service providing robot uses the same experience information database as the service providing robot, the service is performed by authenticating the user by communicating the user identification information and the fact that the user has already been authenticated. The providing robot can receive the user's request via the secretary service providing robot.

That is, even if the service providing robot is in the service providing status, the user can request a request to the service providing robot via the secretary service providing robot, and the secretary service providing robot provides the service of each service providing robot. Regardless of the situation, a service request can be received and a service request can be transmitted after confirming the operation status of the corresponding service providing robot. As long as the secretary robot can transmit the request to each service providing robot, the secretary robot can wait for the next request under the user again, or can perform a conversation using the conversation program. When the secretary service providing robot has another service providing function, the service can be provided. Further, the secretary service providing robot and the service providing robot need not be authentic robots that can be authenticated. (For example, even if the secretary service providing robot (Lot No. A) becomes the secretary robot (Lot No. B), the service providing robot (Lot No. C) becomes (Lot No. D). As a result, there is an advantage that many users can share one secretary robot and one service providing robot.

When the service providing means of the service providing robot provides a service at a distance that allows voice conversation to a plurality of users, the authenticated user among the plurality of users is not authenticated. In the case where the service is to be provided (Claim 5), the service supply robot provides the service based on the user's experience information only when the single user is within a distance that allows voice conversation. It is possible to minimize the leakage of personal information.

  Even if the service is provided to a single user, if the user responds inconsistently with the experience information, this authentication may be performed even if the user has already been authenticated. It goes without saying that it is preferable to provide the service without using the user's experience information until the user is temporarily re-authenticated and the user is re-authenticated.

The conversation service providing means of the network service providing server includes at least one of a conversation program configured to be able to talk simultaneously with a plurality of users, voiceprint recognition by voice input obtained when talking, and face recognition by image input. A calculation in the network service supply server that executes a user identification program for acquiring user identification information for identifying a user and a user authentication program for authenticating that the identified user is indeed the user. In the case where the processing program has a processing unit and the conversation program listens to each user's request by a response from the user (claim 6), for example, by a professional doctor as a question for confirming the health condition Since questions can be generated based on the information that is the main point of the created interview, it is easy to guess the medical condition from the user's answers to each question Nau it can, it is possible to process to receive a medical examination by the appropriate specialist.

  Since these are practiced by the conversation program of the network service providing server, multiple users can simultaneously receive specialized inquiries, for example, using multiple terminals that can be connected to the network, so that appropriate medical care can be promptly performed. Can receive. In other words, even if it takes a long time of about 10 minutes for an inquiry, for example, the service providing system makes an inquiry for one user, while other users can also make an inquiry at the same time. The waiting time can be reduced.

  For the administrator of the service providing system, a competent doctor does not need to spend time for an inquiry, so that a competent doctor can spend more time on treatment. The network connecting the network service providing server and the terminal on the user side is preferably the Internet widely used worldwide, but may be a closed network such as an intranet in a hospital. Therefore, the terminal on the user side is not only a personal computer possessed by the user, but also a doublet terminal (PDA), a mobile phone terminal, an information processing terminal provided in an inquiry room in a hospital facility, and an interrogation terminal. It may be a service providing robot.

  Simultaneous notification of a service provision system to another user at the same time for a user in a positional relationship that is close enough to be visually confirmed when providing the service to multiple users In the case of providing correspondence notification means (Claim 7), when a user connects to the network service provision server in a positional relationship in which the service provision robot can be visually confirmed, it may be that a different user is being dealt with simultaneously Since the user is notified, the user can receive the service using the service providing system without feeling discomfort or distrust.

  Note that the notification method for notifying another user that the user is simultaneously handling may be by voice or by displaying characters.

  According to the service providing system configured as described above, the service can be provided by directly contacting the user by the service providing robot, and the service can be provided by contacting the user via the network by the network service providing server. It can be performed. That is, since the user can connect to the service providing robot at any time, the user can feel as if the service providing robot is monopolized.

  Since the user's personal information is used to provide the service only after the user is authenticated, it prevents the third party from impersonating the user and asks for the user's personal information, thus improving security. be able to. Users can safely receive the benefits of the latest technology without being aware of any special operations.

  By performing user authentication using the user name, the user can perform authentication without performing any special operation at the time of authentication, which is convenient. In addition, when a plurality of users contact the service providing robot at a time, a conversation is performed without using the personal information of each user, so that personal information does not leak between users.

  Since the service providing robot provides conversations and services while confirming that the user is the user, the experience information database is enriched as the service is repeated, and the service providing robot responds to the user. The contents of the questions will be enhanced, and the tendency of user responses (response time, accuracy of responses, etc.) will be accumulated. Authentication can be performed, and it is possible to provide an accurate service promptly.

  The service providing system of the present invention is particularly useful when conducting an inquiry in a hospital, and not only does a need for a competent doctor to take time for an inquiry, but also allows multiple users to become highly advanced medical at once. Based interviews without waiting.

It is explanatory drawing which shows schematically the whole service provision system which concerns on one embodiment of this invention. It is a figure explaining the structure and operation | movement of a service provision robot and a net service provision server. It is a figure explaining the state in which the service provision robot is providing a service to another user. It is a figure which shows the example which uses a service provision system for the inquiry of a medical institution. It is a figure which shows the example using a secretary service provision robot. It is a figure which shows the example which provides a service to a user in response to assistance from a helper.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  As shown in FIG. 1, a service providing system 1 according to an embodiment of the present invention uses a cloud database 3 (hereinafter simply referred to as cloud 3) formed by cloud computing on a network 2 such as the Internet 2A. It has a plurality of databases 4 and provides services to a plurality of users 5. The Internet 2A is an easy-to-use network 2 that is connected to a telephone line network 2B including a mobile phone and is widely used. If there is another easy-to-use network, it can be used even for an intranet network. Needless to say, you can.

  Further, the service providing system 1 of the present embodiment is configured so that a plurality of users 5 can receive services simultaneously using a plurality of servers 7, 8, 9, and the server 7 is connected to the telephone or the network 2. The server 5 has a function as a network service providing server 7 that provides services by the terminals 5A and 5B composed of telephones and information devices on the user 5 side, and the server 8 has a function as a billing server. Has a function as a remote conversation network service providing server.

  Reference numeral 7P denotes a telephone connection unit that transmits and receives voice signals to and from the user 5 by connecting the network service providing server 7A to the telephone line network 2B, and 9H denotes assistance used by the assistant He (hereinafter referred to as helper He). Ho is a medical institution where the attending physician attending the user 5 is located.

  The database 4 includes, for example, an experience information database 4A that associates and manages experience information related to a plurality of users 5 with the user identification information of each user 5, and billing information that accompanies the provision of services to the users 5 as the user identification. Accounting database 4B linked to information, assistant database 4C recording a plurality of helper Hes with their characteristic information, user name data, password data, voiceprint matching data, fingerprint matching data, face recognition data A user identification database 4D that systematically manages the at least one of these as user identification data in association with the personal information of the user so as to be accessible.

  The service providing robot 6 preferably has various variations that can be selected when the user 5 is provided with the service. In the present embodiment, a nurse-type service providing robot that mainly provides care and assistance to the user 5. 6A, an example having variations such as a doctor-type service providing robot 6B for conducting an inquiry based on the latest medical information to the user 5 is given. In addition, as the service providing robot 6, a cook-type service providing robot that mainly provides food and drink including sake bottles for the user 5, and a housekeeper-type service providing robot that mainly cleans the periphery of the user 5. A recreation service providing robot that mainly plays games with the user 5, and a secretarial service providing robot that mainly performs peripheral tasks for the user 5 are conceivable. Which variation is used depends on the user 5. Selected according to hobbies and needs. In addition, the example of the variation shown in this embodiment is only an example, and it goes without saying that various modifications are possible.

  FIG. 2 is a diagram illustrating the configuration of the service providing robot 6. As shown in FIG. 2, the service providing robot 6 according to the present embodiment accesses the user identification means 10A for obtaining the user identification information of the user 5 by contacting the user 5, and the experience information database 4A. Using the user identification information of the user 5 to generate experience information searching means 11 for extracting the experience information of the user 5 and user authentication information for authenticating the user 5 using the experience information The user authentication means 10B for authenticating the identity of the user by comparing information from the user 5 obtained by contacting the user 5 with the user authentication information, and the user by contacting the user 5 The request identification means 12 for identifying the request 5 and the service that responds to the request of the user 5 using the experience information only when the authentication is obtained, and the authentication cannot be obtained. In some cases, service providing means 13 for providing a service that meets the request of the user 5 without using the experience information, and experience accumulating means 14 for accumulating the experience information obtained by providing the service in the experience information database 4A. When the service provided to the user 5 is monitored and at least the response of the user 5 is delayed beyond a set threshold, the occurrence of an abnormality is detected and a report is sent to the medical institution Ho where the user 5 is going to the hospital. And a user monitoring / notifying means 15 for performing these operations, which are constituted by a program executed by an arithmetic processing device (not shown) in the service providing robot 6.

  The service providing robot 6 has a function of moving to enable movement within the hospital facility, movement of the user 5 to the home, and movement associated with service provision. It has a carriage 16 with wheels 16A that are legged and configured to be able to rotate in any direction. In addition, the function which enables this movement may be provided with an actuator and a walking control unit on the leg of the service providing robot 6 so that the service providing robot 6 can walk on two legs.

  Further, since the service providing robot 6A shown in FIG. 2 is a nurse-type service providing robot 6, as an example of service supply, the body of the user 5 during walking is supported, the body is wiped, and bathing assistance is performed. And an arm (not shown) for expressing emotions of emotions. The eye 18A provided on the face 18 is a camera that captures the state of the user 5, the mouth 18B includes a speaker that generates sound, the ear 18C includes a microphone that collects the sound of the user 5, and a so-called humanoid robot. It is. It should be noted that the present invention is not limited to having all of these parts, but it goes without saying that the invention is selectively mounted on the service providing robot 6 as necessary.

  The user identification means 10A is performed using information from the user 5 such as the face image of the user 5 captured by the eye 18A, the voice of the user 5 input from the ear 18C, and the user identification database 4D. Thus, the user 5 is identified and converted into user identification information. That is, the user identification means 10A is obtained by contacting the user 5 with information sufficient to identify the user 5,

  However, it is also possible to provide reading means for reading the short-distance communication ID card (RFID or the like) of the user 5 so as to directly acquire the user identification information. Alternatively, it is possible to provide a keyboard or a touch panel for allowing the user 5 to input a personal identification number, and to identify the user 5 more reliably by this personal identification number. Furthermore, it is also conceivable to obtain user identification information using authentication that captures biometric features such as fingerprint authentication and retinal pattern authentication. In any case, the user identification unit 10 </ b> A can acquire user identification information for identifying the user 5 by contacting the user 5.

  The user authentication means 10B is for authenticating that the identified user 5 is indeed the user, and authenticates using information that can be obtained only by the user 5. Is preferred. In the present embodiment, the conversation content of the user 5 is compared with the experience information database 4A, and in particular, an example of name information obtained from five users is shown.

  The user experience information search means 11 is a communication device 11A that performs wireless communication for accessing the experience information database 4A (in FIG. 2, the shape of the antenna is shown for easy understanding, but the shape of the communication device 11A is not shown. Is preferably hidden from the outside), and by using the user identification information of the user 5 to access the experience information database 4A in the cloud 3, It is comprised so that the experience information of the linked | related user 5 can be acquired.

  The request identifying means 12 identifies the request of the user 5 by analyzing the image of the user 5 taken by the eye 18A or by voice recognition using the voice signal of the user 5. As a result, the user 5 can make a service request to the service providing robot 6 without performing any special operation. However, it goes without saying that a keyboard or a touch panel may be provided for allowing the user to input the required items.

The service providing means 13 provides a service in response to the request. First, a conversation with the user 5 is performed. The service providing unit 13 provides a service using the experience information of the user 5 acquired by the experience information searching unit 11 and the user's request. Since the service providing robot 6 talks to the user 5 according to his / her situation, the user 5 can feel a sense of familiarity. In addition, the face 18 is provided with an actuator for expressing emotions. For example, when the service providing robot 6 produces a voice, it expresses a smile or a worried expression, so that the user 5 can feel a sense of security and familiarity.

The experience accumulating means 14 records the events obtained with the provision of the service as experience information in the experience information database 4A, and at least the contents of the service performed and the time, the contents of requests and responses from the user 5 For example, the service providing robot 6 records the content of the conversation with the user 5. Also, record things related to the experience information of the user 5 from the content of the conversation (for example, medical condition, hospital day, history of major injury or illness, user name, nickname, gender, age, family composition, hobbies, etc.) It is preferable.

The user monitoring and reporting means 15 monitors the reaction of the user 5 with respect to the service provision. A timer (not shown) measured from the service provision time point and a service provided with the time measured by this timer are provided. When the occurrence of an abnormality is detected, such as when the content exceeds the threshold set for each user and the user's experience information conflicts with the experience information for a predetermined number of times, this is judged as an abnormal situation. Reporting means (using the communication device 11A ) for reporting to the contact information recorded as the attending physician information.

  For example, in this example, the time from when the service providing robot 6 talks to the user 5 until the user 5 responds is measured, and the normal response threshold of the user 5 is appropriately determined from the average value. When the response from the user 5 is delayed beyond a threshold value, an abnormality is detected and a medical institution Ho (main doctor, emergency hospital, etc.) is notified. At this time, it is preferable to determine the situation more accurately on the medical institution Ho side by transferring a moving image obtained by imaging the state of the user.

  The service providing robot 6 is preferably transported together with, for example, a helper He (see FIG. 1) who visits and cares for the user 5, whereby the helper He needs relatively high physical strength. By providing walking assistance, bathing assistance, and the like, the helper He can concentrate on light tasks that humans need to perform.

  The service provision status for the user 5 is performed by the accounting server 8 shown in FIG. 1, and more specifically, by monitoring the experience information for each user 5 accumulated in the experience information database 4A, the user The service score for 5 is counted. Normally, the number of services that can be received by the user 5 determined by the long-term care insurance system is determined, and this score is added regularly, and the score is subtracted with the dispatch of the helper He and the service providing robot 6. And the usage certificate 8A is periodically issued. However, the present invention is not limited to managing the billing information by the score, and the service use date can be managed by the amount.

Hereinafter, an example in which the service providing robot 6A provides a service to the user 5 will be considered. The nurse-type service providing robot 6 moves in a hospital, for example, and provides a service to the user 5. When the service providing robot 6A meets the user 5 and the user 5 calls for the name of the service providing robot 6A, the user identification means 10A of the service providing robot 6A searches the user identification database 4D using the voice print of the user 5 Then, the user 5A is identified.

  In this example, it is identified that the user 5 is registered with the name “Sato Shigeru”, and the experience information such as that the age is 85 years old and that he / she is going to orthopedics is the experience information database 4A. The example which can be extracted from is shown.

  Next, the user authentication means 10B uses the user 5 name data (full name “Shigeru Sato”) as user authentication information for authenticating the user 5 from the experience information database 4A associated with the user identification information. ) Or voiceprint collation data, and information from the user 5 is obtained by asking the user 5 a question. In the case of this example, for example, when the user asks "Please give me your full name" and responds "Yes, I am Shigeru Sato", it is used by comparing it with the name data and voiceprint matching data. Approve that you are the person. At this time, the user 5 can authenticate the identity of the user without fail by answering the question of the service providing robot 6 without performing any special operation. Since the user's name is information that the user 5 will never forget, and the voiceprint is not easily changed, the user 5 is authenticated without burdening the user 5 by comparing them. Can do.

When the user authenticating means 10B authenticates the user 5 as “Mr. Shigeru Sato” without fail, the service providing means 13 starts providing a service using the experience information stored in the experience information database 4A for the first time. For example, in the case of this example, it is recorded in the experience information database 4A that the user 5 is injured in the right knee and is prescribed an anti-inflammatory agent during the hospital visit. "How is it?" And the like, the conversation is performed and the user 5 is approached and the walking assistance that supports the user 5 is performed.

Here, if the user 5 replied, for example, “The knee is still a little painful, but the climbing of the stairs has become easier”, the user authentication means 10B makes a response that the user 5 matches the experience information. definitely reaffirmed that the user person in question since the said through Ken蓄 product means 14 in addition to write information in this conversation experience information database 4A, further, the service providing unit 13 further experience information database 4A The user 5 confirms the examination schedule of the user 5 and asks, for example, “It was good. Sato-san's appointment is tomorrow, will you see him today?” The user 5 can contact with peace of mind because the question from the service providing robot 6A reflects the previous experience, and can promptly confirm the reservation as personal information and transmit the request.

  Here, if the user 5 says “please please”, the service providing robot 6A accesses the management server (not shown) scheduled for medical examination by the hospital, etc. If you try to change the reservation and you can change it, for example, “I understand. Now, I have made a reservation now, so the same ○○ teacher as the last time is waiting for orthopedics. Do you know the location? Etc. "to inform the reservation change.

When the user 5 answers the correct location, for example, “Yes, right on the first floor”, the user monitoring and reporting means 15 confirms the match between the answer of the user 5 and the orthopedic location. After confirming that the user 5 is in a normal state, the service providing means 13 again uses the experience information, for example, “Yes, yes. Keep it under the stairs so that the knee is not loaded. After that, walking assistance using experience information is performed, and the experience information obtained in the subsequent service provision is accumulated in the experience information database 4A.

  As described above, when the user 5 is correctly authenticated, the past experience information is read from the experience information database 4A, and a service using personal information corresponding to the experience information is provided. In addition to providing services that are necessary, the user 5 has a sense of security and can recognize the service providing robot 6 as a normal talking partner.

  On the other hand, if the user 5 cannot be correctly authenticated, the service providing robot 6 has not confirmed that it is the user, so the service providing robot 6 provides the service without using the previous experience information. To do. Therefore, it is possible to prevent the personal information of the user 5 from leaking to a third party. This means that after the user 5 is authenticated once, even when the response of the user 5 is different from the information in the experience information database, the service is provided by switching to the service provision that does not use the experience information.

  That is, in the scene that has already been described in detail, for example, when the service providing robot 6A asks the user 5 "How do you feel about the pain?" Can not confirm the information that the right knee in the experience information database 4A of the user 5 is injured, so a conversation that does not use the experience information temporarily, for example, "I'm worried. "Please tell me where you hurt?" You can ask a question requesting user authentication information for personal authentication.

  For example, if the user 5 answered “Yes, please. My right foot hurts a little” for this question, it matches the experience information that my right knee is hurting. Services can be provided using information.

  As described above, the user 5 can receive a service using personal information based on previous experience information in a state where the identity authentication is performed, so that the reliability of the service providing robot 6 is improved. For this reason, after the service providing robot 6 finishes providing the service and leaves the user 5, when the user 5 wants to change the next promise, or simply feels loneliness again with the service providing robot 6. I want to talk.

  The above authentication state is preferably canceled when the service providing robot 6A directly interacts with a plurality of users. That is, this can prevent the personal information of one user 5 from leaking to another person due to the speech of the service providing robot 6A. When the service providing robot 6 knows that the service providing robot 6 provides the service while paying attention to the leakage of the personal information of the user 5, the user 5 further wants to receive the service of the service providing robot 6. Come to think.

  In such a case, the telephone number of the service providing robot 6 taught in advance using the telephone terminal 5A possessed by the user 5 is provided, or the service is provided using the information terminal 5B having an information processing function on hand. By accessing the address for connecting to the robot 6, it is possible to talk with the service providing robot 6 again.

  In this case, the telephone connection unit 7P provided in the network service providing server 7A has a function of receiving a telephone number notification of the telephone terminal 5A on the user side by connection from the telephone network 2B. In the case of the information terminal 5B, the network service providing server 7A receives the IP address, MAC address, etc. of the terminal 5B.

  Reference numerals 20 to 26 are programs that can be executed by the arithmetic processing unit in the network service supply server 7A. When a call is received through the network 2 including the telephone line, the telephone number, IP address, MAC address, etc. of the user 5 are obtained. A user identification program 20A for searching the user identification database to obtain user identification information, a user authentication program 20B for authenticating that the identified user 5 is indeed the user, and the experience An experience information retrieval program 21 that accesses the information database 4A and uses the user identification information of the user 5 to extract the experience information of the user 5, and a conversation with the user via the telephone line using the experience information Conversation program 22 as an example of service providing means by, and experience information obtained by providing the service The conversation between the experience accumulation program 23 accumulated in the experience information database and the user 5 is monitored, and at least when the response of the user 5 is delayed beyond a set threshold, the occurrence of abnormality is detected and the user A user monitoring and reporting program 24 for reporting to a medical institution that visits the hospital, and a display program 25 for displaying on the user terminal a video imitating the service providing robot 6 by connection from the terminal 5B on the user 5 side. And a simultaneous correspondence notification program 26 for notifying a user who can visually confirm when providing services to a plurality of users that another user is currently being supported.

  The user identification program 20A may convert the telephone numbers, IP addresses, MAC addresses, etc. of the terminals 5A and 5B obtained via the network 2 into user identification information (ID) of the user 5. However, as in the case where the service providing robot 6 is in direct contact with the user 5, the user identification information is used by using the voice recognition of the user 5 or the face recognition based on the face image of the user 5 taken by the information terminal 5B. May be obtained.

  The user authentication program 20B preferably authenticates the user himself / herself by using the full name of the user 5 as information stored by the user 5 without forgetting it. However, the user 5 obtains a secret word and confirms the user 5 to obtain user identification information, or the user 5 uses an ID card in which user identification information such as RFID held by the user 5 is recorded. In addition, the above-described telephone number, IP address, MAC address, etc. can be used for personal authentication.

  Next, the experience information search program 21 retrieves the personal information associated with the user identification information of the user 5 by searching the experience information database 4A using the user identification information, and the conversation program 22 receives the user 5 Is provided with a service for having a conversation with the user 5 using the experience information. Here, conversation using the experience of the user 5 when the service providing robot 6A provided the service to the user 5 before using the experience information of the user 5 can be performed with the voice of the service providing robot 6A. it can.

  The experience accumulation program 23 accumulates experience information obtained by the conversation program (service providing means) 22 in the experience information database 4A. As a result, when the service providing robot 6A visits the user 5 next time, it is possible to provide the service reflecting the telephone conversation. Further, the user 5 simply updates the experience information database 4A simply by having a conversation using the telephone 5A. For example, the next appointment date can be easily changed.

  The user monitoring and reporting program 24 uses the experience information database 4A to monitor the service supplied to the user 5, and when the response of the user 5 is delayed beyond the threshold, the user 5's response is the experience information database. When it is incoherent compared to the usual conversation recorded in 4A, an abnormality is detected and reported to the medical institution Ho. Thereby, it is possible to promptly respond to an abnormal situation that has occurred in the user 5 while providing the service to the user 5.

When the user 5 connects to the network service providing server 7B using the portable information terminal 5B, the display program 25 acquires the user identification information of the user 5 and associates it with the user identification information. The experience information of the user 5 is retrieved from the experience information database 4A, and the image of the service providing robot 6A selected based on the user 5's hobby drawn based on the experience information is displayed. As a result, even when the user 5 is connected to the service providing system 1 using the terminal 5B, the user 5 feels that the user is interacting with the service providing robot 6A again, and is satisfied that the user 5 is occupying the service providing robot 6A. A feeling can be obtained.

  The simultaneous correspondence notification program 26 provides a service providing system 1 to a user 5 who is in a positional relationship close to a level that can be visually confirmed when providing a service to a plurality of users 5, 5 ′ (see FIG. 3). Is notified to another user that it is being handled at the same time, and can be notified by displaying, for example, “in response to another user” on the information terminal 5B of the user 5.

  By using the service providing system 1 configured as in the present embodiment, it is possible to provide services to a plurality of users 5,... Regardless of the above, since it is possible to speak with the service providing robot 6A in a pseudo manner at any time, it is possible to obtain a satisfaction as if the service providing robot 6A is monopolized.

  FIG. 3 shows a state in which a user 5 taking a break in a waiting room of a hospital connects to the service providing system 1 using the information terminal 5B. At this time, the service providing robot 6A provides a medical assistance service to the user 5 '. If the user 5 connects to the service providing system 1 using the information terminal 5B during the process, the simultaneous service is performed. The correspondence notification program 26 compares the positional information received from the information terminal 5B with the positional information that is currently providing services to the user 5 ′, and determines that the positional relationship is close enough to allow the user 5 to visually confirm. When this is done, a character string 26T such as “corresponding to other users” is displayed on the information terminal 5B of the user 5.

  When the user 5 reads the character string 26T displayed on the terminal 5B, the service providing robot 6A can confirm that the service is being supplied to the other user 5 ′. Even if you see it, you will never have doubts. Note that the positional relationship that can be visually confirmed may be a threshold value such as within a few hundred meters in the linear distance. Furthermore, it may be further limited, for example, in the same building or on the same floor.

  FIG. 4 shows an example in which a user inquiry service is provided using the doctor-type service providing robot 6B and the terminals 5A, 5B, and 5C connectable to the service providing system 1. In FIG. 4, 4E is the latest medical database showing the points of inquiry formed based on the latest medical care obtained by the specialist through the latest medical research, 22A is the interview program provided in the conversation program 22, and R1 to R3 are the medical sites. An interrogation room 5C for interrogating each user is an information terminal for interrogation.

  In the service providing system 1 shown in this example, the conversation program 22 is configured to be able to converse simultaneously with a plurality of users 5, 5 ″, and a question for confirming the health status of each user 5, 5 ″. In the plurality of interrogation rooms R1, R2, R3... By generating the interrogation result information of each user 5, 5 ″. A plurality of users 5, 5 "... can be interrogated at the same time.

  At this time, the question for checking the health condition is a question according to the instruction of each specialist stored in the latest medical database 4E provided in the cloud 3, and the doctor-type service providing robot 6B is generated by the inquiry program 22A. In addition, by asking the users 5, 5 ″, etc., with a content conforming to the latest medical database 4 E, it is possible to guide the user so that the symptom can be accurately estimated and a medical examination can be received by an appropriate specialist.

  In this example, an example is shown in which a question for an inquiry is formed in the network service providing server 7A for making an inquiry, whereby a large number of users 5, 5 "... use the service intensively. However, by providing an inquiry program inside each doctor-type service providing robot 6B and performing the inquiry independently by each doctor-type service providing robot 6B, the load on the network service providing server 7A can be as much as possible. It is also possible to make it smaller.

  Conversely, in the example shown in FIG. 4, an example is shown in which an inquiry is possible in one inquiry room R3 using the terminal 5C connected to the network service providing server 7A, but all the inquiry rooms R1, R2, The information terminal 5C may be provided in R3 and the doctor-type service providing robot 6B may be omitted. The information terminal 5C arranged in the inquiry room R3 is a user-side terminal in the sense that it is a person for connecting the users 5, 5 ″ to the network service providing server 7A. The information terminal 5B May be managed by an administrator of the service providing system 1.

  Further, according to the service providing system 1 of the present invention, the users 5, 5 ″, etc. can receive an inquiry from a specialist doctor as long as they can connect to the network service providing server 7A even at home. At the time of going to the hospital, it is possible to have an appropriate specialist consult directly from the beginning.In addition, the interview using the service providing system 1 conforms to the latest medical database 4E in which knowledge is accumulated by specialists in various fields. In addition, it is possible to conduct an interview according to the latest expertise, and there is no need for a competent doctor to conduct an interview as a general internal medicine as in the past. , 5 "... have the advantage that the waiting time for the interview is shortened.

FIG. 5 is a diagram showing another embodiment of the present invention. In FIG. 5, 6C is a secretary service providing robot that mediates user requests with the service providing robot 6 (6A), and this secretary service providing robot 6C is owned by the user 5, for example. It also functions as the network service providing server 7C. The network service providing server 7C is provided with a secretary experience information database 4A ′ accumulated as a result of providing a secretary service to the user 5, and a user identification database 4D ′ for identifying and authenticating the user 5. Prepare. On the other hand, the service providing robot 6 (6A) is accumulated in the experience information database receives experience information of the user from the secretarial service providing robot 6C when receiving a request of the user 5 via the secretarial service providing robot 6 C Secretarial robot approval means 27 (a configuration capable of executing a secretary robot approval program) is provided for authenticating the user in comparison with the experienced information.

Note that the secretary service providing robot 6C records an arithmetic processing unit configured to be able to execute the programs 20A, 20B to 25, an experience information database 4A ′, and a user identification database 4D ′. Although an example having a function as a secretary service providing server 7C capable of providing a secretary service in the vicinity of 5 is shown, the secretary service providing server 7C is configured separately from the secretary service providing robot 6C and communicates with each other. It may be configured to be possible.

The secretarial service providing robot 6C can not only identify the user 5 using the information recorded in the user identification database 4D ′, but also authenticate that the user 5 is surely the user by using the experience information database 4A ′. Furthermore, it is possible to provide a high-quality secretary service by using experience information. Accordingly, the user 5 can request various service provisions via the secretary service provision robot.

  In the example shown in FIG. 5, the operation when the user 5 requests the secretary service providing robot 6C to transport the medicine D prescribed in the hospital is described. Upon receiving the request from the user 5, the secretary service providing robot 6C moves to the hospital, contacts the nurse type service providing robot 6A, and transmits the request from the user 5 to the service providing robot 6A. At this time, the service providing robot 6A needs to confirm that the request is surely from the user 5, but the authentication of the user 5 between the robots is the use recorded in the experience information databases 4A ′ and 4A. Since it is performed by comparing experience information about the person 5, the user 5 does not need to lend a tangible authentication object for authentication.

  The service providing robots 6A and 6C may use the same experience information database 4A. In this case, the service providing robot 6C simply provides notification that the secretary service providing robot 6C can authenticate the user 5. Needless to say, the robot 6A does not need to re-authenticate the user 5.

  FIG. 6 is a diagram for explaining the configuration and operation of the remote conversation network service providing server 9 that provides remote service with assistance from the helper He.

  In FIG. 5, 20-23 and 30-32 are programs configured to be executable by the arithmetic processing unit in the remote conversation network service providing server 9, and 30 is a user by accessing the supporter database 4C. A helper selection program for selecting an optimal helper He for 5, a personal information transmission program 31 for transmitting personal information of the user 5 only to the terminal 9H possessed by the selected helper He, and 32 for a terminal on the helper He side This is an audio image conversion transmission program for transmitting audio information and / or image information input via 9H to the user after converting them into the tone color and / or image of the service providing robot 6A. Since the programs 20 to 23 are almost the same as those already described in detail, the description thereof is omitted.

  In the case of this example, when the user connects to the remote conversation network service providing server 9 using the portable information terminal 5B or the like, the supporter selection program 30 accesses the experience information database 4A and the supporter database 4C in the cloud 3, The optimal helper He is selected from the list of waiting helpers He using the user's 5 birthplace and hobbies from the user 5's experience information linked to the user identification information of the user 5 The connection to the terminal 9H possessed by the helper He is made.

  Next, the personal information transmission program 31 extracts only the information about the user 5B from the video obtained by imaging the user 5 obtained from the terminal of the user 5B, the voice of the user 5, and the experience information database 4A. It is displayed so as to be viewable on the terminal 9H on the He side. As a result, helper He understands what user 5 is requesting by knowing the current status of user 5 using the content displayed on terminal 9H, and can talk remotely including experience information. it can.

  The sound image conversion transmission program converts the helper He image and the collected sound picked up by the terminal 9 on the helper He side into an image and sound of the service providing robot 6A selected by the user 5 as a hobby. To the terminal 5B on the user 5 side. Thereby, the user 5 can talk with the helper He while feeling as if talking to the service providing robot 6A.

  In the case of this example, the helper He can confirm the situation of the user 5 and perform an accurate dialogue, so that a more detailed and natural service can be provided. In addition, since the helper He is selected according to the user 5, for example, a helper He from the same region can hear a unique dialect uttered by the elderly. In addition, it is possible to select the helper He according to the number of times of contact with the user 5 by accumulating and recording the number of times of interaction with the user 5 in the assistance database 4C.

  The help by the helper He is useful when the user 5 has a bad tongue and the conversation program 22 does not establish a conversation. And talk more naturally.

  The above example is merely an example for explaining the present invention, and it goes without saying that various modifications are possible. For example, the service providing robot 6 is not limited to being a humanoid robot, but may be one that is worn on the body of the user 5 and supports a part of a human joint.

  Whatever the form of the service providing robot 6, the user 5 can receive the service provided by the service providing robot 6 without performing any complicated operation, and the user 5 is unaware of it. Since it is possible to have a conversation using personal information after authenticating the identity, it is possible to have a sense of familiarity with the service providing robot 6 and to have a conversation without worrying about information leakage. .

  On the other hand, for the helper He who provides the service, the service providing system 1 can provide care and assistance for a plurality of users 5 at a time. By substituting the service providing robot 6 for conversation based on the latest medical information, the burden on the person can be minimized. Further, the service providing robot 6 becomes more expensive as the performance becomes higher. However, since the service providing robot 6 can be shared by a large number of users 5, the cost per user 5 can be reduced accordingly. .

DESCRIPTION OF SYMBOLS 1 Service provision system 2 Network 3 Cloud 4A Experience information database 4A 'Secretary experience information database 4B Charge database 4C Auxiliary database 4D, 4D' User identification database 4E Latest medical database 5 User 5A, 5B, 5C User side terminal 6 Service providing robot 7 (7A, 7B, 7C) Net service providing server 8 Billing server 9 Remote conversation network service providing server 9H Supporter side terminal 10A User identification means 10B User authentication means 11 Experience information search means 12 Request identification means 13 Service providing means 14 Experience accumulating means 15 User monitoring and reporting means 20 User identification information acquisition program 21 Experience information search program 22 Conversation program (service providing means)
23 Experience Accumulation Program 24 User Monitoring Report Program 25 Display Program 26 Simultaneous Correspondence Notification Program 27 Secretary Robot Approval Program 30 Supporter Selection Program 31 Personal Information Transmission Program 32 Voice Image Conversion Transmission Program 33 Experience Accumulation Program He Supporter (Helper)
Ho medical institution

Claims (7)

Requesting contents of the user obtained when providing services including a conversation with at least a Subscriber, circumstances information, physical features, user identification information of each user experience information including at least one particular feature information An experience information database linked to
A service providing robot provided with service providing means for providing a service including at least a conversation in response to a request of each user;
A network service providing server comprising a service providing means for conversation via a user terminal by connection from a user terminal via a network;
The service providing robot and / or the net service providing server are:
User identification means for obtaining user identification information for identifying a user by at least one of voiceprint recognition by voice input and face recognition by image input obtained when the conversation is performed;
Experience information search means for accessing the experience information database using the user identification information and extracting the user's experience information;
User authentication information for authenticating the user using the experience information is generated, and information from the user obtained by asking the user for user authentication information is the user authentication information. and a user authentication means for check and authenticate that the user himself by comparison,
The service providing system is characterized in that the experience information is reflected in the conversation only when the authentication is obtained.   2. The service provision according to claim 1, wherein the network service provision server executes a display program for causing the user side terminal to display a video imitating the service provision robot by connection from the user side terminal via the network. system. The service providing system according to claim 1, wherein a user's full name is used as the user authentication information. A secretary service providing robot for managing experience information obtained when providing a service including a conversation with a user of the secretary service and a secretary service providing robot that mediates a user request with the service providing robot. And
The secretary service providing robot is a secretary request identifying means for identifying a request by a conversation while being near a user and transmitting the request to the service providing robot, voiceprint recognition by voice input obtained when the conversation is performed, face by image input User identification means for acquiring user identification information for identifying a user by at least one of the recognitions, experience information for accessing the secretary experience information database using the user identification information and extracting the user's experience information Has a search means,
The service providing robot, when receiving a request of the user via the secretarial service provided robots, to the request to confirm that it came from a reliable user the from the secretarial service providing robot serving according to any one of claims 1 to 3 comprising a secretary robot authorization means to experience information and compares that received the experience information of the user who secretarial service providing robot to obtain accumulated in the experience information database System . When the service providing means of the service providing robot provides a service at a distance that allows voice conversation to a plurality of users, the authenticated user among the plurality of users is not authenticated. service providing system according to any one of claims 1 to 4 is intended to. The conversation service providing means of the network service providing server includes at least one of a conversation program configured to be able to talk simultaneously with a plurality of users, voiceprint recognition by voice input obtained when talking, and face recognition by image input. A calculation in the network service supply server that executes a user identification program for acquiring user identification information for identifying a user and a user authentication program for authenticating that the identified user is indeed the user. The service providing system according to claim 1 , further comprising a processing unit, wherein the conversation program listens to each user's request based on a response from the user. Simultaneous notification of a service provision system to another user at the same time for a user in a positional relationship that is close enough to be visually confirmed when providing the service to multiple users The service providing system according to claim 1, further comprising correspondence notification means.

Images