JP6336668B1 - Medical consultation system - Google Patents

Abstract

To provide medical consultation in real time regardless of the language used. A medical professional registration unit accepts registration of information including a specialized field of a medical professional, an available language, an available time, and an address of a communication terminal device. The supportable person list generation means 26 generates a list of respondable persons 30 by specialization that lists the medical professionals in the specified specialized field that can use the specified language and the current time is included in the available time. Generate. The user screen control means 28 displays the specialized supportable person list 30 on the terminal device of the user 18. When a button linked to the specialist supportable person list 30 is operated, the connection control unit 34 connects the terminal device of the user 18 and the terminal device of the medical professional 12 through the network. The billing means 36 generates and transmits report data addressed to the user 18 indicating the billing amount to the user. Reward data indicating the amount of reward is generated and transmitted to the medical professional 12. [Selection] Figure 1

Description

  The present invention relates to a medical consultation system for providing a wide range of online medical consultation opportunities.

  In general, when receiving medical care at a medical institution, you must search for a doctor in a specialized field, make an appointment, and go to a hospital. However, there are many cases where you don't know which hospital you should go to and where to ask. In particular, with the increasing number of foreign visitors to Japan, the problem is that sufficient medical services cannot be provided due to language barriers. The same can be said for foreign residents as well as foreigners visiting Japan. Furthermore, similar problems arise when Japanese travel abroad.

JP 2008-33780 A JP 2008-305440 A Japanese Patent Application Laid-Open No. 2014-6858 Japanese Patent Laid-Open No. 2015-1896

The known prior art has the following problems to be solved.
A system that introduces a medical institution most suitable for a patient after having already been examined at any medical institution is known (Patent Document 1) (Patent Document 2) (Patent Document 3). A system has also been introduced in which a diagnosis result of a hospital is transferred to a doctor's terminal device of another medical institution and a second opinion is heard through a network (Patent Document 4).

  In either case, however, the patient cannot receive appropriate treatment unless he / she visits a medical institution. There has been a consultation system that can ask for first aid by telephone in case of an emergency, but a doctor has to be resident to receive a consultation. There was a problem that it was too expensive to expand the service to foreigners. The present invention has been made to solve the above problems.

  The following configurations are means for solving the above-described problems.

<Configuration 1>
A user operates a terminal device connected to a server computer, connects to a terminal device connected to a server computer of a medical professional who can communicate through a network, and receives advice in real time online. And
A medical professional registration means for accepting registration of information including the address of the medical professional from the above medical professional terminal device from the medical professional terminal device, and the information including the free time available for consultation, the language available, and the address of the communication terminal device ,
By the operation of the user's terminal device, from the registered information , the time for seeking consultation is included in the free time available for the consultation of the medical professional, and the medical professional performs the consultation for the consultation. Listed online medical professionals who can use the language specified by the user and can receive advice by connecting the terminal device directly through the above network , corresponding to the specified specialized field, Responder list generation means for generating a list of respondents classified by specialization;
A screen control means for a user for displaying the list of persons capable of handling the specialists on the screen of the terminal device of the user;
The operation of the button of the user of the terminal device to display the on-screen in conjunction with the specialized another compatible list, and a terminal device of the terminal device and the medical professional of the user connected via said network, When the connection control means for starting consultation with the medical professional by the user using the specified language and the terminal device of the user and the terminal device of the medical professional are connected, the consultation time is calculated, And charging means for generating billing calculation, generating report data for the user indicating the billing amount, and generating reward data for the medical specialist indicating the amount of compensation to the medical professional, Medical consultation system.

<Configuration 2>
And interpreter registration means for registering information including the address of the corresponding possible time and end terminal apparatus and available language interpreters in a database,
An interpreter automatic selection means for automatically selecting an interpreter available at that time from the database when a request for interpretation is received from a user;
A user of the terminal device and interpreters end terminal apparatus and a medical professional terminal devices connected via a network, the terminal device of the interpreter so that only a user's voice and medical professionals are not transmitted connected A medical consultation system according to Configuration 1, further comprising a control unit.

<Configuration 3>
The connection control means includes
When connection between the terminal device of the user and the terminal device of the medical specialist is not possible, a screen requesting selection of another medical specialist is displayed, and connection with the medical specialist selected by the user is possible In the case, the medical consultation system according to Configuration 1 or 2, wherein a consultation with the medical professional is started by a user using the specified language.

<Configuration 4>
The above billing means is
4. The medical device according to any one of configurations 1 to 3, wherein an authentication process for confirming that a usage fee is charged according to a time when the consultation is received is executed before the consultation is started, and the accounting calculation is performed. Consultation system.
<Configuration 5>
A computer program that causes a computer to function as each means described in any one of configurations 1 to 4.

<Configuration 6>
A computer-readable recording medium on which the computer program according to Configuration 5 is recorded.

<Effect of Configuration 1>
It is possible to provide a system for receiving medical consultations in real time without difficulty, by registering the available time of each of a large number of medical professionals. Users can receive professional advice directly from medical professionals through the network as needed. Languages that can be used by medical professionals are registered, so foreigners visiting Japan can select medical professionals who can speak their own language and receive advice. The user only has to pay a usage fee according to the consultation time, and the medical professional can receive a reward according to the number of consultations and the consultation time. Since medical professionals around the world can be registered through the network, users can be referred to the nearest medical institution from anywhere in the world.
<Effect of Configuration 2>
Interpreters can register interpretable languages and available times in the same way as medical professionals, and can interpret and receive remuneration with medical professionals at the request of users. Since only the voices of the user and the medical professional are transmitted to the interpreter's terminal device , the user's personal information can be controlled not to be transmitted to the interpreter.

It is explanatory drawing explaining the registration process of a medical professional, and the structure of the whole system. It is explanatory drawing which shows the procedure until a user connects to a site and starts consultation. It is explanatory drawing explaining the procedure in the case of using an interpreter. It is a processing operation explanatory drawing of a consultation report.

  In the system of the present invention, the user can be consulted by a medical professional who can communicate with words online. This makes it possible to introduce medical institutions that can receive appropriate treatment. In addition, users can receive on-the-spot guidance on first aid in the event of a sudden illness, whether Japanese or foreign.

  For example, it takes a long time to visit a medical institution and consult a doctor after symptoms appear. If we can receive advice from medical personnel in real time online, we will be able to respond accurately on the spot. Therefore, it is possible to realize an effective system for medical consultation for foreigners visiting Japan by medical professionals. Furthermore, Japanese people visiting foreign countries can receive similar medical consultations in Japanese, so this system can be used widely.

  As already explained, it is not practical to have a considerable number of medical professionals stationed to operate such a system. In the present invention, an environment in which a large number of medical professionals can be connected through a network is set, and each medical professional is provided with a medical consultation service for a free time. For this purpose, a medical specialist registers the available time. In addition, medical professionals are asked to register the languages that can be used. Users can get direct advice directly to medical professionals in their native language. As a result, it is possible to take first aid and receive an introduction of the nearest optimal medical institution. Hereinafter, embodiments of the present invention will be described in detail for each example.

FIG. 1 is an explanatory diagram for explaining the registration process of a medical professional and the configuration of the entire system.
This system is operated by the server computer 80. The server computer 80 operates a site to be serviced on the Internet, and operates as a medical professional registration unit 22, an available person list generation unit 26, a user screen control unit 28, a connection control unit 34, and a billing unit 36. Have the ability to A doctor's terminal device 84 and a nurse's terminal device 86 are connected to the server computer 80 via a network 82. Further, the user can connect to the server computer 80 and receive site services using the terminal device 18 such as a smartphone.

  The function of each of the above means will be briefly described as follows. The medical professional registration means 22 accepts registration of information including a specialized field, usable language, available time, and address of the communication terminal device of the medical professional. The supportable person list generating means 26 generates a list of respondable persons 30 according to specialization, which includes the current time included in the supportable time, can use a specified language, and lists medical professionals in a specified specialized field. Generate. The user screen control means 28 displays the specialized supportable person list 30 on the terminal device 18 of the user. When a button linked to the specialist supportable person list 30 is operated, the connection control unit 34 connects the user terminal device 18 and the medical professional 12 terminal device through the network. The billing means 36 generates and transmits report data 60 addressed to the user indicating the billing amount to the user. Reward data indicating the amount of reward is generated and transmitted to the medical professional 12.

  Register medical professionals such as doctors and nurses in advance on this site. In the example of this figure, a doctor 14 and a nurse 16 are displayed as the medical professional 12. In addition to this, for example, a manipulative teacher or acupuncturist may be registered. Regardless of where you set up the site, you can register medical professionals not only in Japan but around the world.

  These medical professionals 12 connect their terminal devices to the server computer 80 and perform registration processing using the medical professional entry screen 20 displayed on each terminal device. On the medical professional entry screen 20, the name of the address, the specialized area of the medical professional, usable language, available time, profile, terminal address, possible communication means, and the like can be registered. For example, the user can easily select a language level such as “A” when the usable language is the native language, “B” when the foreign language is relatively good, and “C” when the language can be spoken. .

  The available time is the time when a medical professional can talk directly with the user of the site and give professional advice. Thereby, the idle time etc. of the business of each medical professional can be used. It is extremely uneconomical to have medical professionals stationed. One of the main features of this site is that you register a little free time of a medical professional and use the knowledge of the medical professional via the network.

  In this way, the medical professional registration unit 22 executes a process of registering the data input on the medical professional entry screen 20 in the database 81. In addition to this, the server computer 80 stores an introduction medical institution list 24 so that the medical professional 12 can refer to the user when introducing an appropriate medical institution to the user. The format is arbitrary, but the name, address, specialized field, business hours, etc. of the medical institution may be recorded here.

  When a user uses this site, a specialized department-specific responder list 30 as shown in this figure is displayed on the terminal device 18 of the user. The supportable person list generation unit 26 extracts experts who can currently respond from the list of registered medical professionals 12 and edits the specialist supportable person list 30. The user screen control means 28 performs control to transmit this to the terminal device 18 of the user and display it.

  This list of medical professionals is a list of people who can now connect directly through the network and receive advice. Therefore, the user can select any one of the medical professionals 12 listed in the specialist supportable person list 30 and can immediately contact them. Now you can see at a glance what medical professionals are online. In addition, it is advisable to confirm the time available for each medical professional on the profile screen 32 so that advice can be received with peace of mind.

  When a button called “profile” in the specialized supporter list 30 is clicked, a profile screen 32 is displayed. Now you can view the name, field of expertise, available languages and other relevant information of the medical professional. When the user selects one of the medical professionals and clicks a call button, the connection control means 34 and the billing means 36 are activated, and the corresponding medical professional responds online. Further, for example, a national flag mark 33 may be displayed in the specialist response available list 30 so as to clarify the nationality of the medical professional. When a language that can be handled is indicated, a plurality of national flag marks 33 may be displayed. In addition to this, various display methods such as color-coded display for distinguishing doctors, nurses, and other specialists are possible. Details of the subsequent processing will be described with reference to the following drawings.

  With this system, a user can contact a medical professional directly through the network 82 and receive professional advice. Further, referring to the referral medical institution list 24 as necessary, the nearest doctor can be introduced.

  On the medical professional entry screen 20, as a possible communication means, registration such as videophone or voice only can be performed. Therefore, the user can contact at least by voice by telephone or the like. If the situation allows, you can also interact with your doctor using a videophone.

  Under the control of the billing means 36, the user is charged a usage fee according to the consultation time. Medical professionals can receive compensation according to the consultation time. The profile screen 32 may display a time that can be handled by the corresponding medical professional. As a result, the user can select and contact a specific expert again at different times. If a language that can be used by medical professionals is registered, for example, a foreigner who has visited Japan can select a medical professional who can speak his / her own language and receive advice.

FIG. 2 is an explanatory diagram showing a procedure until the user connects to the site and starts a consultation.
The user screen control means 28 first displays a language selection screen 40 on the user terminal device 18. The language selection screen 40 is a screen for freely selecting a language used by the user. Although not shown here, a list of languages is displayed, and the user performs an operation of selecting one of them. This screen should be displayed in multiple languages for foreign visitors to Japan.

  Next, a credit card registration screen 42 is displayed on the user's terminal device. The credit card registration screen 42 is for displaying a message for requesting credit card registration to the user. The user inputs a credit card number and executes predetermined authentication processing. If it is determined that the credit card is valid, the authentication process ends and an authentication completion screen 44 is displayed.

  The authentication completion screen 44 is a screen for confirming that the consultation fee is automatically debited by the authenticated credit card. When the user clicks the OK button 46, the operation proceeds. When the user clicks the cancel button 48, the processing is interrupted here. The processing so far is a well-known procedure that is executed when an article is purchased through a network.

  When the OK button 46 is clicked, the specialized supporter list 30 is displayed. This is the screen as described with reference to FIG. Here, the user selects one of the medical professionals and clicks the call button. If the connection cannot be made due to a network problem or the like, a connection failure screen 31 is displayed. Then, the selection of another medical professional is requested by using the specialized supportable person list 30 again.

If the user that can be connected to a medical professional you select, the connection control means 34 to start. The connection control means 34 displays a consultation start screen 50. And the button which determines the timing which starts consultation is displayed. When the start button 54 is clicked, a charging start screen 52 is displayed, and the charging unit 36 starts its operation. When the cancel button 48 is clicked, the processing is interrupted.

  When the consultation is started and the consultation is finished, a consultation end screen 56 is displayed. Then, the consultation time is calculated, and the billing means 36 generates report data 60 for the user and report data 58 for the medical professional. User report data 60 is billing data for the user. The amount displayed here is automatically debited from the credit card. At this time, it is preferable that the currency can be automatically debited by referring to the foreign currency exchange rate. This can be achieved with known techniques by existing interbank systems. The report data 58 addressed to the medical professional displays charge data that can be received by the medical professional according to the consultation time. As described above, the user can receive advice from a medical professional online.

FIG. 3 is an explanatory diagram for explaining the procedure when interpreting is used.
With the above system, users can receive advice from medical professionals in their preferred language. Medical professionals can also use the free time to respond without waiting for users. For example, if medical professionals from all over the world can be registered, a site that accepts 24-hour consultation in multiple languages will be realized.

  However, there are countries in the world that use special languages. That is, when there is a user who uses a special language, there may be no medical professional who can use that language. In addition, there are cases where it is not possible to contact a medical professional who can use the language at a timed timing.

  Therefore, in this embodiment, not only a medical professional but also a translator adds a function for registering in the same manner. First, an interpreter is registered in advance using the interpreting entry screen 62 shown in this figure. The interpreter entry screen 62 is input with the interpreter's usable language, available time, terminal address, and the like. The interpreter registration means 64 registers this in the database.

  When an interpreter request is received from a user, the interpreter list generating unit 66 generates a interpreter request screen 68 by listing interpreters that can be handled at that time. The user screen control means 28 transmits the interpretation request screen 68 to the user terminal device 18 and displays it.

  If the user wants to use an interpreter and clicks the button 70, the specialized supporter list 30 that can be contacted when the interpreter is used is displayed. For example, if an interpreter who translates and translates a special country language into English can be used, a large number of medical professionals who can use English can be listed in the specialized supporter list 30.

On the other hand, if you click the unnecessary button 72 as do not use an interpreter, only medical professionals that you can use a special language used by the user is displayed on the dedicated Monbetsu compatible list 30. In this case, the corresponding medical professional may not be found.

For the interpreter, for example, the user is not requested to select. An interpreter who interpreters automatic selection means 74 falls automatically from the database by selecting, to achieve a three-party call to connect the interpreter of the terminal device user and the medical professionals. The interpreter is calculated to pay a reward for the time when the billing means 36 interprets. Then, report data 76 addressed to the interpreter is transmitted to the interpreter. For the user, it is preferable to include the cost for interpretation in the report data 60 addressed to the user described with reference to FIG.

  Of course, medical personnel are obliged to maintain the personal information of users. The same maintenance obligation is imposed on the interpreter, and for example, only the voices of the user and medical personnel may be transmitted to the interpreter's terminal device. As described above, the system of the present invention can provide a service that enables immediate medical consultation to users who use any language.

FIG. 4 is an explanatory diagram of the processing operation of the consultation report.
As described in the above embodiments, the user has received direct advice from a medical professional. Here, in the system of this embodiment, the medical professional 12 is requested to create a consultation report 88 that summarizes the main points of the consultation results. The consultation report 88 has contents that can be used as reference information that hides the personal information of the user.

  What is necessary is just to require the medical professional 12 to input necessary items by setting a certain format. The report registration means 90 displays such a screen for inputting the consultation report 88 on the terminal device 84 of the doctor of the medical professional 12. The format is arbitrary. Then, the report registration unit 90 converts the input report into a database and registers it in the report database 92.

  The report database 92 can be used as reference information by referring to the terminal device 84 of a medical professional. Therefore, as shown in the figure, it is preferable that the medical professional 12 registered in this system can refer to the network 82.

  The report analysis means 94 has a function of reading and analyzing various reports registered in the report database 92. That is, the report database 92 in which a large amount of reports are accumulated is read, and various trends are searched for by, for example, deep learning using artificial intelligence. The result is recorded in the analysis result 96. If it is an analysis result for a specific report, the analysis result may be recorded as information attached to the report.

  By using such a report database 92 and analysis result 96, it is possible to automatically indicate symptoms and countermeasures considered by artificial intelligence by inputting the user's symptoms. In the analysis results, there may be symptoms of nationality and personality, patient trends, and consultation contents. By adding analysis using artificial intelligence based on such big data, it is possible to construct a useful database that can be used as a reference when a medical professional is consulted.

  For example, by inputting data such as a user's symptom, age, gender, nationality, and the like, possible symptoms are proposed by artificial intelligence, and a countermeasure method is also proposed. Register and accumulate reports that allow such analysis.

  In addition, by analyzing the database, it is possible to obtain an analysis result such as how many counselors are required in a time zone with a large number of consultations or how much language support is required. Furthermore, artificial intelligence makes it possible to perform optimal referral work that takes into account the wishes and specialties of the referral medical institution.

  In addition, by allowing users to directly access and use some unobstructed areas of the report database 92, users can obtain prior knowledge before consulting with a medical professional. It can also be useful.

12 Medical specialist 14 Doctor 16 Nurse 18 User 20 Medical specialist entry screen 21 Language level 22 Medical specialist registration means 24 Introduction medical institution list 26 Applicable person list generation means 28 User screen control means 30 Specialized Corresponding user list 31 Unsuccessful connection screen 32 Profile screen 33 Flag mark 34 Connection control means 36 Billing means 40 Language selection screen 42 Credit card registration screen 44 Authentication completion screen 46 OK button 48 Cancel button 50 Consultation start screen 52 Billing start screen 54 Start button 56 Consultation end screen 58 Report data addressed to medical professionals 60 Report data addressed to users 62 Interpretation entry screen 64 Interpretation registration means 66 Interpretation list generation means 68 Interpretation request screen 70 Necessary buttons 72 Unnecessary buttons 74 Interpreter automatic selection means 76 Interpretation Report data 8 The server computer 81 database 82 network 84 the doctor terminal device 86 nurse terminal device 88 consultation report 90 report registration means 92 report database 94 report analyzer means 96 the analysis results

Claims (6)

A user operates a terminal device connected to a server computer, connects to a terminal device connected to a server computer of a medical professional who can communicate through a network, and receives advice in real time online. And
A medical professional registration means for accepting registration of information including the address of the medical professional from the above medical professional terminal device from the medical professional terminal device, and the information including the free time available for consultation, the language available, and the address of the communication terminal device ,
By the operation of the user's terminal device, from the registered information , the time for seeking consultation is included in the free time available for the consultation of the medical professional, and the medical professional performs the consultation for the consultation. Listed online medical professionals who can use the language specified by the user and can receive advice by connecting the terminal device directly through the above network , corresponding to the specified specialized field, Responder list generation means for generating a list of respondents classified by specialization;
A screen control means for a user for displaying the list of persons capable of handling the specialists on the screen of the terminal device of the user;
The operation of the button of the user of the terminal device to display the on-screen in conjunction with the specialized another compatible list, and a terminal device of the terminal device and the medical professional of the user connected via said network, When the connection control means for starting consultation with the medical professional by the user using the specified language and the terminal device of the user and the terminal device of the medical professional are connected, the consultation time is calculated, And charging means for generating billing calculation, generating report data for the user indicating the billing amount, and generating reward data for the medical specialist indicating the amount of compensation to the medical professional, Medical consultation system. And interpreter registration means for registering information including the address of the corresponding possible time and end terminal apparatus and available language interpreters in a database,
An interpreter automatic selection means for automatically selecting an interpreter available at that time from the database when a request for interpretation is received from a user;
A user of the terminal device and interpreters end terminal apparatus and a medical professional terminal devices connected via a network, the terminal device of the interpreter so that only a user's voice and medical professionals are not transmitted connected The medical consultation system according to claim 1, further comprising a control unit. The connection control means includes
When connection between the terminal device of the user and the terminal device of the medical specialist is not possible, a screen requesting selection of another medical specialist is displayed, and connection with the medical specialist selected by the user is possible In the case, the medical consultation system according to claim 1 or 2, wherein a consultation with the medical professional by a user is started using the specified language. The above billing means is
4. The charge calculation is performed by executing an authentication process for confirming that a usage fee is charged according to the time when the consultation is received before the consultation starts . Medical consultation system.   A computer program for causing a computer to function as each means according to any one of claims 1 to 4.   A computer-readable recording medium on which the computer program according to claim 5 is recorded.

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