JP6602996B1 - Computer systems, programs, and methods that provide communication advice - Google Patents

Abstract

To provide a computer system, a program, and a method for providing communication advice based on objective analysis rather than on uncertain fluctuation factors such as rules of thumb, senses, and subjective recognition. . The present invention provides a computer system that provides communication advice. The computer system (100) of the present invention receives a user characteristic (step S701), receives a notification indicating that the user is in a certain situation among a plurality of situations (step S702), and Based on the situation and the characteristics of the user, a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user are output (step S703). [Selection] Figure 7

Description

  The present invention relates to a computer system, program, and method for providing advice to a user, and more specifically, to a computer system, program, and method for providing advice on communication.

  A system that analyzes the state of a member in an organization and provides action advice for improving the state of the member and the organization is known (Patent Document 1). This system provides advice on how a member should act within an organization based on the difference between the member's state and the state of the organization.

International Publication No. 2011/125272

  When the inventor of the present invention advises about communication between a plurality of members cooperating in an organization, in addition to or instead of the characteristics of the entire organization, the inventor has taken into consideration the difference in characteristics with the partner with whom communication is performed. I found that it is effective to give advice. Rather than averaging the characteristics of multiple members, focusing on the differences in the characteristics of the partner with whom you are communicating and giving advice on communication, the member who received the advice is aware of the differences with the partner Communication can be performed and problems in communication can be improved.

  An object of the present invention is to provide a computer system, a program, and a method for providing advice about communication, which can improve a defect in communication.

  In addition, the present invention provides a computer system, program, and method for providing advice on communication based on objective analysis rather than on uncertain fluctuation factors such as rules of thumb, senses, and subjective recognition. It is also intended to provide.

  Furthermore, another object of the present invention is to provide a computer system, a program, and a method for evaluating communication between members with an easily understandable index.

  The present invention provides a computer system for providing advice on communication, wherein the computer system mutually receives the characteristics of a plurality of users and the characteristics of two of the plurality of users. Comparison means for comparing, and output means for outputting advice on communication between the two users based on comparison of characteristics of the two users.

  In one embodiment, the comparison means compares the characteristics of the two users with each other for at least four aspects.

  In one embodiment, each of the at least four aspects is subdivided into a plurality of items, and the comparing means compares the characteristics of the two users with each other for each of the plurality of items.

  In one embodiment, the output means outputs advice associated with an item having the largest difference between the two users among the plurality of items.

  In one embodiment, the output means schematically outputs a comparison result by the comparison means.

  In one embodiment, the information processing apparatus further includes a determination unit that determines the characteristics of the plurality of users based on input data, and the reception unit receives the characteristics of the plurality of users from the determination unit.

  In one embodiment, the determining means determines the characteristic for at least four aspects.

  In one embodiment, the determining means determines the characteristic using a correspondence table that associates the input data with the at least four viewpoints.

  In one embodiment, each of the at least four aspects is subdivided into a plurality of items, and the determining means determines the characteristic using a correspondence table that associates the input data with the plurality of items. .

  In one embodiment, the input data is data indicating answer results of questions to the plurality of users.

  In one embodiment, the input data is data indicating operations of the plurality of users.

  In one embodiment, the comparing means compares the characteristics of the additional users of the plurality of users with the characteristics of the two users, and the output means includes the characteristics of the two users and the characteristics of the two users. Based on the comparison of the characteristics of the additional users, advice on communication between the two users and the additional users is output.

  The present invention provides a program for providing advice on communication, and the program is executed in a computer system including a processor unit, and the program receives characteristics of a plurality of users when executed. And comparing the characteristics of two users of the plurality of users with each other and outputting advice on communication between the two users based on the comparison of characteristics of the two users. The processor unit is caused to perform processing including

  The present invention provides a method for providing advice on communication, wherein the method is executed in a computer system, the method comprising receiving characteristics of a plurality of users and of the plurality of users. Comparing the characteristics of the two users with each other and outputting advice on communication between the two users based on the comparison of the characteristics of the two users.

  The present invention provides a computer system for providing advice on communication, wherein the computer system is a first receiving means for receiving user characteristics, and the user is in a situation among a plurality of situations. And second output means for outputting a phrase that should be transmitted to the user and a phrase that should not be transmitted to the user based on the situation and the characteristics of the user.

  In one embodiment, the second receiving means receives a notification indicating that the user is in a good situation and / or a notification indicating that the user is in a bad situation.

  In one embodiment, the second receiving means receives the notification in response to an input from a user different from the user.

  In one embodiment, the second receiving means receives the notification in response to the user input.

  In one embodiment, the characteristics are subdivided into a plurality of items, each of the plurality of situations is associated with at least one of the plurality of items, and the output means includes the user characteristics. Among them, based on at least one of the plurality of items associated with the situation, a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user are output.

  In one embodiment, the output means outputs the number and / or name of users who have made the input.

  In one embodiment, the information processing apparatus further includes a determining unit that determines the characteristics of the plurality of users based on input data, and the first receiving unit receives the characteristics of the user from the determining unit.

  In one embodiment, the determining means determines the characteristic for at least four aspects.

  In one embodiment, the determining means determines the characteristic using a correspondence table that associates the input data with the at least four viewpoints.

  In one embodiment, each of the at least four aspects is subdivided into a plurality of items, and the determining means determines the characteristic using a correspondence table that associates the input data with the plurality of items. .

  In one embodiment, the input data is data indicating answer results of questions to the plurality of users.

  In one embodiment, the input data is data indicating operations of the plurality of users.

  The present invention provides a program for providing advice on communication, and the program is executed in a computer system including a processor unit, and when executed, the program receives user characteristics; Receiving a notification indicating that the user is in a situation out of a plurality of situations, and a phrase to be communicated to the user and the user based on the situation and the characteristics of the user Causing the processor to perform processing including outputting a non-existent phrase.

  The present invention provides a method for providing advice on communication, wherein the method is executed in a computer system, the method receiving a user characteristic and the user in a plurality of situations. Receiving a notification indicating that the user is under a certain situation, and outputting a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user based on the situation and the characteristics of the user. .

  The present invention provides a computer system for evaluating communication, wherein the computer system has a first result of the first user evaluating a communication performed by the first user to the second user, and Based on the first result and the second result, receiving means for receiving the second result evaluated by the second user for the communication performed by the first user with respect to the second user Thus, the degree of communication between the first user and the second user and the difference in recognition of the communication between the first user and the second user are expressed as a single indicator. Output means for outputting.

  In one embodiment, the output means outputs the index using a correspondence table that associates the first result with the second result.

  In one embodiment, in the correspondence table, the higher the first result or the second result, the higher the index, and the smaller the difference between the first result and the second result, the higher the index. It is comprised so that it may become.

  In one embodiment, the output means outputs the index as a numerical value.

  In one embodiment, a third result evaluated by the second user for communication performed by the second user with respect to the first user, and the second user performed with respect to the first user. And a second receiving means for receiving the fourth result evaluated by the first user, and the output means includes the first result, the second result, and the third result. And recognition of communication between the first user and the second user and communication between the first user and the second user based on the fourth result. Are output with a single index.

In one embodiment, the output means is obtained based on the first index obtained based on the first result and the second result, and the third result and the fourth result. Achievement of communication between the first user and the second user, and recognition of communication between the first user and the second user by averaging the second index Are output with a single index.
The present invention provides a program for evaluating communication, and the program is executed in a computer system including a processor unit, and when the program is executed, the first user is directed to the second user. A first result obtained by evaluating the communication performed by the first user and a second result obtained by evaluating the communication performed by the first user with respect to the second user by the second user. Receiving, the degree of communication between the first user and the second user based on the first result and the second result, and the first user and the second The processor unit performs processing including outputting a difference in recognition of communication with the user with a single index.

  The present invention provides a method for providing advice on communication, wherein the method is executed in a computer system, wherein the method communicates a communication performed by a first user to a second user. Receiving a first result evaluated by one user and a second result evaluated by the second user for communication performed by the first user to the second user; Based on the first result and the second result, the degree of achievement of communication between the first user and the second user, and between the first user and the second user Outputting a difference in recognition of communication with a single index.

  According to the present invention, it is possible to provide a computer system, a program, and a method for providing advice about communication, which can improve a defect in communication. As a result, communication between members of the organization is improved, collaboration between members of the organization is promoted, and efficiency is improved. It is also possible to encourage effective management of the organization.

  Further, according to the present invention, it is possible to provide a computer system, a program, and a method for providing advice on communication based on objective analysis. As a result, advice based on uncertain variables such as rules of thumb, senses, and subjective recognition can be eliminated, and appropriate communication with members of the organization can be achieved.

  Furthermore, according to the present invention, it is possible to provide a computer system, a program, and a method for evaluating communication between members with an easily understood index. This makes it possible to easily understand and compare the quality of communication between members of the organization, and to easily grasp the state of the organization.

The figure which shows an example of the questionnaire 10 for analyzing the characteristic of the member in an organization. The figure which shows an example of the result display screen 20-1 which displays the result of having analyzed the answer result of the questionnaire 10 with the computer system of this invention. The figure which shows an example of the result display screen 20-2 which displays the result of having analyzed the answer result of the questionnaire table 10 by the computer system of this invention. The figure which shows an example of the result display screen 30 which displays the result of having analyzed the answer result of the questionnaire table 10 by the computer system of this invention. The figure which shows an example of the result display screen 40 which displays the result of having analyzed the answer result of the questionnaire table 10 by the computer system of this invention. The figure which shows an example of the report screen 50 for the member in an organization to report the mode of each member to a manager (manager) using the computer system of this invention. The figure which shows an example of the notification screen 60 for notifying that the member in an organization exists in a negative condition. The figure which shows an example of the evaluation screen 70-1 for the member in an organization to evaluate communication with the other member in an organization using the computer system of this invention. The figure which shows an example of the evaluation screen 70-2 for the member in an organization to evaluate communication with the other member in an organization using the computer system of this invention. The figure which shows the result display screen 80 which shows the result of having analyzed the quality of communication between each member of an organization based on the evaluation input by the evaluation screens 70-1 and 70-2. 1 is a block diagram showing an example of the configuration of a computer system 100 of the present invention that can provide advice about communication or can evaluate the quality of communication. FIG. 3 is a block diagram showing an example of the configuration of a processor unit 120. 6 is a flowchart illustrating an example of a process 500 for providing communication advice performed in the computer system 100. The figure which shows an example of the corresponding | compatible table 600 for determining a user's characteristic. 6 is a flowchart illustrating an example of a process 700 performed in the computer system 100 to provide communication advice. 6 is a flowchart illustrating an example of a process 800 for evaluating communication performed in the computer system 100. The figure which shows an example of the corresponding | compatible table 900 for determining a parameter | index.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. Providing Advice Based on User Characteristic Analysis FIG. 1A shows an example of a questionnaire 10 used to analyze the characteristics of members in an organization.

  The questionnaire table 10 includes a plurality of questions, and the plurality of questions is generally a question asking a behavior to be selected in a certain scene and a question asking how to feel the certain scene. Each member in the organization answers each question with multiple choices. For example, a check mark is entered at the right end of the questionnaire 10 and the corresponding answer is selected.

  In this example, analyzing the characteristics of members in a work organization will be described. A question that asks what action to choose in a scene is, for example, “The boss told me that I wanted to be in charge of an unprecedented new job in the company. Other members are undecided. "Do you want to challenge?" The answer is from a choice such as "a project that is likely to become a topic in the media" or "a project that can make use of experience and skills". A question asking which action to choose in a scene is, for example, “We found that it is difficult to achieve against the team's performance goals. What will you do when you review your goals? It is a question such as “Attempt to achieve my initial goal” and “Aim for more than my initial goal for the team”.

  A question that asks how you feel about a scene is, for example, “The boss talked about setting goals for this term. The team will have a big goal this term, and I want you to have a high goal. You may feel that there is no, but was asked to do your best together.Are you going to work positively? ”5 stages from“ I am not motivated at all ”to“ I can work without any problems ” Answer from the choices.

  In addition, the question of the questionnaire 10 and its choice are examples, and another question and choice may be sufficient. Also, the number of options can be any number greater than or equal to two.

  The answer result of the questionnaire 10 by each member of the organization is input to the computer system of the present invention and analyzed.

  FIG. 1B and FIG. 1C show an example of result display screens 20-1 and 20-2 that display the results of analyzing the answer results of the questionnaire 10 by the computer system of the present invention. The result display screens 20-1 and 20-2 may be displayed as a separate screen when the result display screen 20-1 is scrolled down, or may be displayed as a separate screen. Also good.

  As an example, the result display screens 20-1 and 20-2 display the results of analyzing the response results of AAA who answered the questionnaire 10 by the computer system of the present invention.

  The result display screen 20-1 includes, for example, a first display unit 21, a second display unit 22, and a third display unit 23. The 1st display part 21 is a part which displays the advice regarding what AAA should be conscious of based on the characteristic of Mr. AAA determined from Mr. AAA's answer result. The second display unit 22 is a part for displaying the characteristics of Mr. AAA's desire determined from the answer result of Mr. AAA. Here, from the perspective of “craving at work”, “I want to solve difficult problems”, “I want to support”, “I want to exert influence”, “I want to give originality”, “I want to be recognized”, “I want to achieve my goals” The characteristics of AAA's desire are displayed on the radar chart having the item "." The third display unit 23 is a part for displaying the characteristics of AAA's brain transmitter determined from the AAA's answer result. Here, in terms of "how do you get your work done", "when you feel you have to do it", "when you feel" understood ", A radar chart with items "when you feel safe and secure" and "when you want to do it" displays the characteristics of AAA's brain transmitter.

  For example, the second display unit 22 in FIG. 1B shows that AAA has a high desire for work such as “I want to exert influence”, “I want to be recognized”, and “I want to achieve my goal”. The third display unit 23 in FIG. 1B indicates that Mr. AAA, for example, can get a job done when he / she feels “I have to do it” or “when I feel“ safe and secure ””. ing.

  For AAA with such characteristics, the computer system of the present invention, for example, “collects and deeply understands the background, purpose, and meaning of work”, “work results, how to proceed and the way of thinking. “To share with other people” and “To set work tasks and schedules finely and achieve them steadily”, it was decided that AAA should be conscious in order to exert his power. Is displayed on the display unit 21. Thereby, AAA can receive advice on what he / she should be aware of in order to demonstrate his / her power by simply answering the questionnaire 10.

  The result display screen 20-2 includes, for example, a fourth display unit 24, a fifth display unit 25, and a sixth display unit 26. The fourth display unit 24 is a part that displays advice on what AAA should be aware of in order to work while reducing stress based on the characteristics of AAA determined from the response result of AAA. . The fifth display unit 25 is a part for displaying the characteristic of Mr. AAA determined from the answer result of Mr. AAA. Here, in terms of “important in the progress of work”, “feelings”, “connections”, “teamwork”, “progress management”, “facts analysis”, “perfection”, “role scope” A line graph having items displays the characteristics of Mr. AAA. The sixth display unit 26 is a part that displays the characteristics of how Mr. AAA feels stress determined from the answer result of Mr. AAA. Here, in terms of “points that feel stress,” “qualitative goals”, “quantitative goals”, “reachable goals”, “high goals”, “unclear work practices”, “background Is unclear ”,“ reporting / consulting as necessary ”,“ frequent reporting / consulting ”,“ changing the plan ”,“ determining the plan ”,“ long-span work ”,“ short span ” , Work with the same person, engage with a new person, involve someone, and advance on your own, and display the characteristics of AAA's feeling of stress Yes.

  For example, the fifth display unit 25 in FIG. 1C shows that AAA attaches importance to, for example, “perfection”, “facts analysis”, and “role range” in the work, The sixth display unit 26 indicates that AAA feels stress, for example, “frequent reports / consultations” and “plan changes”.

  For the AAA having such characteristics, the computer system of the present invention, for example, “to clarify the criteria for completion of work and share it with the people around”, “reporting and consulting according to the situation” It is better to be aware that AAA should work with less stress by “consulting the boss to set the frequency” and “being aware of changes in the work situation and responding in advance with changes in mind”. And display on the fourth display unit 24. Thereby, only by answering the questionnaire 10, AAA can receive advice on what he should be aware of in order to work while reducing stress.

  In the above-described example, it has been described that the computer system of the present invention determines Mr. AAA's characteristics and provides advice to Mr. AAA. However, the computer system of the present invention provides for each member of the organization other than AAA. However, as shown in FIG. 1B and FIG. 1C, to determine the characteristics, based on the characteristics, to know what to be aware of in order to exert force, and to work while reducing stress Can provide advice on what to be aware of.

  The computer system of the present invention further provides advice on what members should be aware of based on the characteristics determined for each member of the organization in order to exert their power in working together. It can also provide advice on what to be aware of in order to work with less stress.

  FIG. 1D shows an example of a result display screen 30 that displays the result of analyzing the answer results of the questionnaire 10 by the computer system of the present invention.

  As an example, the result display screen 30 displays the result of analyzing the answer result of Mr. AAA who answered the questionnaire table 10 and the answer result of Mr. DDD by the computer system of the present invention.

  The result display screen 30 includes, for example, a first display unit 31, a second display unit 32, and a third display unit 33. When the first display unit 31 works together with AAA and DDD based on the characteristics of AAA determined from the response results of AAA and the characteristics of DDD determined from the response results of DDD. It is a part that displays advice on what it is better to be conscious of in order for each other to exert their power.

  The second display unit 32 is a portion for displaying the characteristics of Mr. AAA's desire determined from the result of Mr. AAA's answer and the characteristics of Mr. DDD's desire determined from the result of Mr. DDD. The second display section 32 displays AAA's desire characteristics and DDD's desire characteristics using a radar chart similar to the second display section 21 of FIG. 1B. The characteristics of Mr. AAA's desire and the characteristics of Mr. DDD's desire may be displayed in different modes (for example, different shades, colors, brightness, etc.), and the characteristics of Mr. AAA's desire and Mr. DDD's desire An overlapping portion with the characteristic may be displayed in a different manner. Thereby, it is possible to easily visually recognize common points and differences between the AAA's desire characteristic and the DDD's desire characteristic.

  The third display unit 33 is a part for displaying the characteristics of AAA's brain transmitter determined from AAA's answer result and the characteristics of DDD's brain transmitter determined from DDD's answer. is there. The third display unit 33 displays the characteristics of AAA's brain transmitter and the DDD's brain transmitter using the same radar chart as the third display 23 of FIG. 1B. The characteristics of AAA's brain transmitter substance and DDD's brain transmitter substance may be displayed in different modes (eg, different shades, colors, light and dark, etc.). An overlapping portion between the characteristics of the transmitter substance and the characteristics of DDD's brain transmitter substance may be displayed in a different manner. Thereby, it is possible to easily visually recognize common points and differences between the characteristics of AAA's brain transmitter and DDD's brain transmitter.

  For example, the second display unit 32 in FIG. 1D has a common desire for work such as “I want to be recognized” and “I want to solve difficult problems” between Mr. AAA and Mr. DDD. This shows that the desires in the job of “I want to achieve the goal” and “I want to exert influence” are different. The third display unit 33 in FIG. 1D has a common time between Mr. AAA and Mr. DDD, for example, when the work “when you feel“ safe and secure ”” starts. This shows that the time when the work “when you feel that you have to do it” is different is different.

  For Mr. AAA and Mr. DDD who have such characteristics in common and different, the computer system of the present invention, for example, “sets roles to complement each other toward a common purpose”, “ It is better for AAA and DDD to be conscious of each other's thoughts and feelings, and "to clarify the purpose and delivery date of the work and confirm them as needed." It is determined that it is good and is displayed on the first display unit 31. With this, AAA and DDD should respond to questionnaire 10 and what should they be aware of and what kind of communication should they take in order to exert their strength in working together? Can receive advice.

  Although not shown, the computer system of the present invention has a fourth display unit, a fifth display unit corresponding to the fourth display unit 24, the fifth display unit 25, and the sixth display unit 26 of FIG. 1C. The result display screen including the display unit and the sixth display unit may be displayed. At this time, each of the fourth display unit, the fifth display unit, and the sixth display unit includes AAA. And advice about what DDD should be aware of to work while reducing stress, characteristics of AAA and DDD's commitment, and characteristics of how AAA and DDD feel stress It may be. As a result, AAA and DDD need only respond to questionnaire 10 and what they should be aware of in order to work with less stress when working together, or what kind of communication You can get advice on what to do.

  In the example shown in FIG. 1D, it has been explained that the advice regarding the relationship between AAA and Mr. DDD is provided. However, the advice regarding the relationship between any members in the organization can be provided by changing the combination partner. Can do.

  What should the computer system of the present invention be further aware of in order to be effective in working with a team of members based on characteristics determined for each member of the organization? And advice on what to be aware of in order to work with less stress.

  FIG. 1E shows an example of a result display screen 40 that displays the result of analyzing the answer result of the questionnaire 10 by the computer system of the present invention.

  As an example, the result display screen 40 shows the answer results of AAA, BBB, FFF, and KKK who answered the questionnaire 10 for the team consisting of AAA, BBB, FFF, and KKK. The results analyzed by the system are displayed.

  The result display screen 40 includes, for example, a first display unit 41, a second display unit 42, and a third display unit 43. The first display unit 31 displays the characteristics of AAA determined from the response results of AAA, the characteristics of BBB determined from the response results of BBB, the characteristics of FFF determined from the response results of FFF, Based on the characteristics of Mr. KKK determined from the results of Mr. KKK's response, when working with a team consisting of AAA, BBB, FFF and KKK It is a part that displays advice on what is better.

  The second display unit 42 displays the characteristics of AAA's desire determined from AAA's answer result, the characteristics of BBB's desire determined from BBB's answer result, and the FFF determined from FFF's answer result. This is a part for displaying the characteristics of Mr. KKK's desire and the characteristics of Mr. KKK's desire determined from the answer result of Mr. KKK. The second display unit 42 displays the desire characteristics of each member of the team using a radar chart similar to the second display unit 21 in FIG. 1B. The characteristics of the desire of each member of the team may be displayed in different modes (for example, different shades, colors, brightness, etc.), and the overlapping characteristics of the desire characteristics of each member of the team are also displayed in different modes. You may make it do. Thereby, it is possible to easily visually recognize common points and differences in the characteristics of desire of each member of the team.

  The third display unit 43 displays the characteristics of AAA's brain transmitter determined from AAA's answer, the characteristics of BBB's brain transmitter determined from BBB's answer, and FFF's answer. This is a part for displaying the characteristics of FFF's brain transmitter determined from the results and the characteristics of KKK's brain transmitter determined from KKK's answer. The 3rd display part 43 displays the characteristic of the transmitter substance in the brain of each member of a team using the radar chart similar to the 3rd display part 23 of FIG. 1B. The characteristics of the brain transmitters of each member of the team may be displayed in different modes (eg, different shades, colors, brightness, etc.), and the overlapping parts of the brain transmitter characteristics of each member of the team May be displayed in a different manner. Thereby, it is possible to easily visually recognize common points and differences in the characteristics of the brain transmitters of each member of the team.

  For example, the second display unit 42 in FIG. 1E indicates that the desires in the work of “I want to solve difficult problems” and “I want to achieve goals” are greatly different among the members of the team, for example. . The third display unit 43 in FIG. 1B has a common time between the members of the team, for example, when the work “when you feel“ understood ”” is initiated, for example, “ This shows that the time when the work “when you feel you have to do it” is very different.

  For each member of a team having such common and different characteristics, the computer system of the present invention can, for example, “match what is desired to be achieved by achieving a goal”, “for each business”. It is better for the members of the team to be conscious of the mutual achievement of the target level and the ability to share the situation and ideas of each other and to have continuous discussions. Is displayed on the first display unit 41. As a result, each member of the team should respond to the questionnaire 10 and what should be recognized or communicated in order to exert their power in working with the team. Can receive advice.

  Although not shown, the computer system of the present invention has a fourth display unit, a fifth display unit corresponding to the fourth display unit 24, the fifth display unit 25, and the sixth display unit 26 of FIG. 1C. And a result display screen including a sixth display unit may be displayed. At this time, each of the fourth display unit, the fifth display unit, and the sixth display unit is a team. The advice about what each team member should be aware of when working to reduce stress, the characteristics of each team member's feelings, and the stress characteristics of each team member It may be displayed. As a result, each member of the team only needs to respond to the questionnaire 10, and what should be conscious of how to work with less stress on each other when working in the team, or what kind of communication You can get advice on what to do.

  In the example shown in FIG. 1E, it has been explained that advice is provided to a team consisting of Mr. AAA, Mr. BBB, Mr. FFF, and Mr. KKK. Can provide advice to teams of members.

  FIG. 2A shows an example of a report screen 50 for a member in an organization to report the state of each member to a manager (administrator) using the computer system of the present invention.

  As an example, the report screen 50 displays a screen for the AAA to report the state of the team members.

  The report screen 50 includes a member display section 51, a selection button 52, and a “not particularly now” button 53. The member display part 51 is a part for displaying members in the organization. All members in the organization may be displayed, or some members, for example, members other than managers may be displayed.

  AAA selects a member whose state is to be reported from the member display unit 51. Next, AAA selects one of a plurality of situations for the member, and selects whether the situation is in a positive situation (good situation) or a negative situation (bad situation). To do. For example, when AAA feels that Mr. CCC seems to be in trouble with the way of working and how to proceed, select CCC from the member display section 51 and select “How to work or how to proceed” from the selection buttons 52. Can be reported to the manager by selecting the “I'm in trouble!” Button in the “” column. For example, when AAA feels that LLL's state is becoming positive about continuing the current work, select LLL from the member display section 51 and select “Now” from the selection buttons 52. This can be reported to the manager by selecting the “Becoming forward!” Button in the “Continue work” field. For example, Mr. AAA may report his / her state by self-report. In this case, AAA is selected from the member display unit 51, and the corresponding button of the selection buttons 52 is selected. For example, when the AAA does not feel anything at the present time, the report screen 50 can be terminated by selecting the “None now” button 53.

  Note that the plurality of situations displayed on the report screen 50 are examples, and other situations may be used. In addition, it is not limited to two choices of whether the situation is good or bad, and the number of choices may be any number of 2 or more, and the situation may be evaluated and reported in multiple stages. Good.

  A report that a member's appearance in the organization is in a positive situation (good situation) can be communicated to the manager and its members. As a result, the manager can grasp the status of the members in the organization and can increase the motivation of the members. A report that a member in the organization is in a negative situation (bad situation) may be notified to the manager (administrator) without being notified to the member.

  FIG. 2B shows an example of a notification screen 60 for notifying that a member in the organization is in a negative situation.

  As an example, the notification screen 60 displays a screen for notifying that Mr. AAA is in a situation where he / she is troubled to proceed with work as planned. The notification screen 60 can be displayed, for example, triggered by a report that AAA is in a negative situation on the report screen 50. The notification screen 60 can be viewed only by a person who has authority to manage an organization such as a manager.

  The notification screen 60 includes a reporter display unit 61, a first phrase display unit 62, and a second phrase display unit 63.

  In the reporter display unit 61, a person who reports that Mr. AAA is troubled to proceed with work as planned is displayed. Here, three members (BBB, FFF, KKK) are displayed. In the reporter display unit 61, for example, only the number of people who reported may be displayed, or the name of the person who reported and the reported time may be displayed.

  The first phrase display unit 62 displays a phrase that is effective for AAA in the current situation or a phrase that should be conveyed to AAA based on the characteristics of AAA. Valid phrases for AAA in the current situation are, for example, “You are expected”, “You are happy because all of you are worried”, “It ’s a company that evaluates now. There will be another chance. "

  The second phrase display unit 63 displays a phrase that is not valid for AAA in the current situation or a phrase that should not be conveyed to AAA based on the characteristics of AAA. The phrases that are not valid for AAA in the current situation are, for example, "Can you help me because I am a difficult job alone?" "I want you to do next because the job was great."

  The effective phrase displayed on the first phrase display unit 62 and the ineffective phrase displayed on the second phrase display unit 63 vary depending on the characteristics of AAA and the situation of AAA. This ensures that valid and inactive phrases are appropriate to the person's characteristics and current situation, so managers are not advised based on heuristics or senses, but to the person's characteristics and current situation. Will be able to provide advice.

(Evaluation of communication quality between users)
3A and 3B show an example of evaluation screens 70-1 and 70-2 for a member in an organization to evaluate communication with other members in the organization using the computer system of the present invention.

  As an example, the evaluation screens 70-1 and 70-2 display a screen on which AAA evaluates communication with other members in the organization. The evaluation screen 70-1 is a screen on which AAA evaluates the communication performed by AAA to other members in the organization. The evaluation screen 70-2 is performed by other members in the organization on AAA. This is a screen where AAA evaluates the communication.

  The evaluation screen 70-1 includes an evaluation target person display unit 71 and an evaluation selection button 72. The evaluation target person display unit 71 is a part that displays members in an organization that can be an evaluation target person. The evaluation subject display section 71 may display all members in the organization, or may display some members, for example, members other than managers. In the evaluation subject display section 71, a person to whom AAA evaluates communication is displayed. For example, the person to be evaluated may be displayed by selecting a specific person from the candidates, or may be displayed in order from Mr. BBB at the top. The evaluation selection button 72 is a button for evaluating the communication performed by AAA for the evaluation target person. It is possible to evaluate the communication performed for the evaluation target person by selecting the appropriate button from the 9 stages of “I think I could not do it at all”-“I think I was able to do it very much”. it can. In addition, although evaluated in 9 steps | paragraphs was demonstrated to the example, 2 steps | paragraphs evaluation, 3 steps | paragraphs evaluation, 4 steps | paragraphs evaluation, etc. may be sufficient, and the number of evaluation steps may be arbitrary numbers. Further, it may be a stage evaluation using simple numerical values such as “−3, −2, −1, 0, 1, 2, 3”.

  For example, when AAA feels that communication with BBB was not made in consideration of the difference with the other party, Mr. AAA displays BBB on the evaluation subject display unit 71, and selects the evaluation selection button 72. Select “I think I couldn't” in For example, when AAA feels that there was almost no communication with EEE-san, EEE-san is displayed on the evaluation subject display section 71, and the evaluation selection button 72 displays “There was almost no communication. ”Is selected.

  The evaluation screen 70-2 includes an evaluation target person display unit 73 and an evaluation selection button 74. The evaluation target person display unit 73 is a part that displays members in an organization that can be an evaluation target person. The evaluation target person display unit 73 may display all members in the organization, or may display some members, for example, members excluding managerial positions. In the evaluation target person display section 73, a person to whom AAA evaluates communication is displayed. For example, the person to be evaluated may be displayed by selecting a specific person from the candidates, or may be displayed in order from Mr. BBB at the top. The evaluation selection button 74 is a button for evaluating communication performed by the person to be evaluated for Mr. AAA. By selecting the appropriate button from the eight stages of "I don't feel at all" to "I feel very much" when the person being evaluated communicates with the difference between myself and the person being evaluated, AAA You can evaluate the communication you have made. In addition, although evaluated in 8 steps | paragraphs was demonstrated to the example, 2 step | paragraph evaluation, 3 step | paragraph evaluation, 4 step | paragraph evaluation, etc. may be sufficient, and the number of evaluation steps may be arbitrary. Further, it may be a stage evaluation using simple numerical values such as “−3, −2, −1, 0, 1, 2, 3”.

  For example, when Mr. AAA feels that BBB did not communicate with AAA by being aware of the difference between Mr. BBB and Mr. AAA, the evaluation subject display section 73 BBB is displayed, and “I don't feel that way” is selected in the evaluation selection button 74. For example, when AAA feels strongly that EEE has communicated with AAA regarding Mr. EEE's communication with AAA, he / she feels that he / she has communicated with AAA. EEE is displayed, and “I feel so” is selected in the evaluation selection button 74.

  In this way, the subjective evaluation and objective evaluation by AAA of communication between AAA and other members of the organization are input.

  In the above-described example, it has been described that Mr. AAA evaluates, but other members in the organization can similarly evaluate the communication with each member in the organization subjectively and objectively. This reveals each member's perception of communication between members.

  FIG. 3C shows a result display screen 80 showing the result of analyzing the quality of communication between members of the organization based on the evaluations input on the evaluation screens 70-1 and 70-2.

  The result display screen 80 can be viewed only by those who have the authority to manage an organization such as a manager. The result display screen 80 includes a first display unit 81 and a second display unit 82. The 1st display part 81 is a part which displays the quality of communication between each member of an organization with a score of 0-100 points. A score of 0 indicates the worst communication quality, and a score of 100 indicates the highest communication quality. The 2nd display part 82 is a part which displays each person's communication quality with the score of 0-100 points | pieces. The quality of personal communication can be determined according to the quality of communication between the individual and each member of the organization.

  The result display screen 80 displays the score in a darker color as the communication quality is lower. Thereby, the person who browses the result display screen 80 can visually easily recognize information that communication with whom is bad.

  The result display screen 80 also displays the communication quality of the manager of the organization and the communication quality between the manager and each member. As a result, the person viewing the result display screen 80 can quantitatively grasp not only the relationship between the members of the organization but also the relationship between the members of the organization and the manager, and objectively determine the status of the organization. Can be caught.

  In the above-described example, it has been described that the communication is performed in consideration of the other party, but the present invention is not limited to this. It is also within the scope of the present invention to evaluate the communication performed with the other party from an arbitrary viewpoint. For example, it may be evaluated whether or not communication considering TPO is possible, or vague evaluation of whether or not communication is possible may be performed.

  In the example described above, we have described analyzing the characteristics of members in a work organization, providing advice on work communication, and assessing the quality of work communication. It is not limited. Analyzing the characteristics of members in any organization, providing advice on communication in any scene, and assessing the quality of communication in any scene. For example, the characteristics of members in a sports team may be analyzed, advice on communication in a sports game or practice may be provided, and the quality of communication in a sports game or practice may be assessed. For example, the characteristics of school class members may be analyzed, advice on communication in school life may be provided, and the quality of communication in school life may be evaluated.

  Hereinafter, as described above, the computer system 100 of the present invention that can provide communication advice or evaluate the quality of communication will be described.

2. Configuration of Computer System 100 FIG. 4A shows an example of the configuration of the computer system 100 of the present invention that can provide communication advice or evaluate the quality of communication.

  The computer system 100 includes an interface unit 110, a processor unit 120, and a memory 130 unit. The computer system 100 is connected to the database unit 200.

  The interface unit 110 exchanges information with the outside of the computer system 100. The processor unit 120 of the computer system 100 can receive information from the outside of the computer system 100 via the interface unit 110, and can transmit information to the outside of the computer system 100. The interface unit 110 can exchange information in an arbitrary format.

  The interface unit 110 includes an input unit that allows information to be input to the computer system 100, for example. It does not matter in what manner the input unit makes it possible to input information into the computer system 100. For example, when the input unit is a touch panel, the user may input information by touching the touch panel. Alternatively, when the input unit is a mouse, the user may input information by operating the mouse. Alternatively, when the input unit is a keyboard, the user may input information by pressing a key on the keyboard. Alternatively, when the input unit is a microphone, the user may input information by inputting sound into the microphone. Alternatively, when the input unit is a camera, information captured by the camera may be input. Alternatively, when the input unit is a data reading device, information may be input by reading information from a storage medium connected to the computer system 100. Or when an input part is a receiver, you may input by receiving information from the exterior of the computer system 100 via a network. In this case, the type of network is not limited. For example, the receiver may receive information via the Internet or may receive information via a LAN.

  The interface unit 110 includes an output unit that allows information to be output from the computer system 100, for example. It does not matter in what manner the output unit can output information from the computer system 100. For example, when the output unit is a display screen, information may be output on the display screen. Alternatively, when the output unit is a speaker, information may be output by sound from the speaker. Alternatively, when the output unit is a data writing device, the information may be output by writing the information to a storage medium connected to the computer system 100. Alternatively, when the output unit is a transmitter, the transmitter may output the information by transmitting information to the outside of the computer system 100 via a network. In this case, the type of network is not limited. For example, the transmitter may transmit information via the Internet or may transmit information via a LAN.

  The processor unit 120 executes processing of the computer system 100 and controls the operation of the entire computer system 100. The processor unit 120 reads a program stored in the memory unit 130 and executes the program. Thereby, it is possible to make the computer system 100 function as a system for executing a desired step. The processor unit 120 may be implemented by a single processor or may be implemented by a plurality of processors.

  The memory unit 130 stores a program required for executing the processing of the computer system 100, data required for executing the program, and the like. The memory unit 130 is a program for causing the processor unit 120 to perform processing for providing advice on communication or processing for evaluating communication (for example, as shown in FIGS. 5, 7, and 8 described later). Program for realizing the processing to be performed) may be stored. Here, it does not matter how the program is stored in the memory unit 130. For example, the program may be preinstalled in the memory unit 130. Alternatively, the program may be installed in the memory unit 130 by being downloaded via a network. In this case, the type of network is not limited. The memory unit 130 can be implemented by any storage means.

  The database unit 200 stores, for example, advice provided to the user. The advice provided to the user may be stored in association with the user's characteristics, for example. For example, if the user's characteristics include at least four aspects, the advice provided to the user is stored in association with at least one of the at least four aspects. For example, in the database unit 200, for each viewpoint, advice for a user with a low value of the viewpoint, advice for a user with a moderate value of the viewpoint, advice for a user with a high value of the viewpoint, etc. May be stored. For example, the database unit 200 may store, for each viewpoint, advice for a user / team having a large difference in value of the viewpoint, advice for a user / team having a small difference in value of the viewpoint, and the like. . For example, if each of the at least four aspects is subdivided into a plurality of items, the advice provided to the user is stored in association with at least one of the plurality of items of each of the at least four aspects. For example, in the database unit 200, for each of a plurality of items of each viewpoint, advice for a user with a low value of the item, advice for a user with a medium value of the item, and a high value of the item Advice for the user may be stored. For example, in the database unit 200, for each of a plurality of items from each viewpoint, advice for a user / team having a large difference in the value of the item, advice for a user / team having a small difference in the value of the item, etc. May be stored

  In the example shown in FIG. 4A, the database unit 200 is provided outside the computer system 100, but the present invention is not limited to this. The database unit 200 can also be provided inside the computer system 100. At this time, the database unit 200 may be mounted by the same storage unit as the storage unit that mounts the memory unit 130, or may be mounted by a storage unit that is different from the storage unit that mounts the memory unit 130. In any case, the database unit 200 is configured as a storage unit for the computer system 100. The configuration of the database unit 200 is not limited to a specific hardware configuration. For example, the database unit 200 may be configured with a single hardware component, or may be configured with a plurality of hardware components. For example, the database unit 200 may be configured as an external hard disk device of the computer system 100 or may be configured as storage on a cloud connected via a network.

  FIG. 4B shows an exemplary configuration of the processor unit 120.

  The processor unit 120 includes at least receiving means 121 and output means 122.

  The receiving means 121 may include first receiving means 1211 for receiving characteristics of at least one user. The first receiving unit 1211 may receive, for example, a user characteristic input to the computer system 100 via the interface unit 110 from the interface unit 110, or the determining unit 123 that the processor unit 120 may include determines. The user characteristics may be received from the determination unit 123. At this time, the determination unit 123 can receive data input to the computer system 100 via the interface unit 110 from the interface unit 110.

  The receiving unit 121 may include a second receiving unit 1212 that receives a notification indicating that the user is under a certain situation among a plurality of situations. For example, the second receiving unit 1212 can receive a notification in accordance with data input to the computer system 100 via the interface unit 110. The notification indicating that the user is in a certain situation among a plurality of situations includes, for example, a notification indicating that the user is in a good situation and a notice indicating that the user is in a bad situation. The plurality of situations may be, for example, a plurality of situations that are encountered when working, for example, as shown in FIG. It may include, but is not limited to, a situation in which the business is progressing smoothly, a situation in which the business method or process is in trouble, a situation in which the business method or process is proceeding smoothly, and the like.

  The receiving unit 121 may include a third receiving unit 1213 that receives a result of evaluating communication between users. The third receiving unit 1213 can receive a result of evaluating communication between users in accordance with, for example, an input provided to the computer system 100 via the interface unit 110. The result of evaluating the communication between users includes, for example, the result of evaluating himself / herself the communication performed to another person, and the result of evaluating the communication performed by another person to himself / herself. The third receiving means 1213 may be configured to receive collectively the results of evaluating the communication performed by the other person for himself as a result of evaluating the communication performed by the other person for himself / herself. Alternatively, it may be received separately. When receiving separately, the 3rd receiving means 1213 may be comprised by several receiving means.

  The first receiving unit 1211, the second receiving unit 1212, and the third receiving unit 1213 of the receiving unit 121 may be configured by the same receiving unit, or may be configured by a plurality of receiving units.

  The output unit 122 performs information processing and provides a specific output. The output from the output unit 122 can be output to the outside of the computer system 100 via the interface unit 110.

  The output unit 122 provides an output based on the comparison result provided from the comparison unit 124 that the processor unit 120 may have, for example. At this time, the output unit 122 may output advice on communication between the two users based on the difference in characteristics between the two users provided from the comparison unit 124, or may be provided from the comparison unit 124. Based on the common points of the characteristics of the two users, advice regarding communication between the two users may be output. The output unit 122 may output the comparison result provided from the comparison unit 124, for example. At this time, the output unit 122 may output the comparison result via the interface unit 110, for example, graphically, may be output as text, or may be output as audio.

  The output unit 122 provides an output based on, for example, the situation indicated by the notification provided from the receiving unit 121 and the user characteristics provided from the receiving unit 121. At this time, the output unit 122 may output a phrase that should be transmitted to the user and a phrase that should not be transmitted to the user in the situation indicated by the notification provided from the reception unit 121. The output unit 122 may output the information of the user who performed the input that has triggered the notification indicated by the notification provided from the receiving unit 121, for example, the number of users, the name of the user, and the like.

  The output unit 122 provides an output based on, for example, a result of evaluating communication between users provided from the receiving unit 121. At this time, the output means 122 outputs the achievement degree of communication between users and the difference in recognition between users with respect to communication by a single index. The single index may be, for example, a numerical value such as 0 to 100, or may be a symbol representing a stage such as ◎ ○ Δ ● ×, but may preferably be a numerical value of 0 to 100. This is because the level of the index can be easily recognized. A single indicator will represent the quality of communication between users.

  As described above, the processor unit 120 may include the determination unit 123 and the comparison unit 124.

  The determination unit 123 receives data input to the computer system 100 via the interface unit 110 from the interface unit 110, and determines the characteristics of the user from the data. For example, the determining unit 123 determines the user characteristics for at least four viewpoints. The four viewpoints can be, for example, the characteristics of desire, the characteristics of the transmitter substance in the brain, the characteristics of feelings, and the characteristics of feeling stress as described above with reference to FIGS. 1B and 1C. The determining unit 123 may determine the user characteristics from another viewpoint instead of or in addition to the above four viewpoints.

  The data provided to the determination unit 123 may be, for example, data indicating an answer result of a question to the user as illustrated in FIG. 1A, or may be data indicating a user action. Data indicating the user's action can be extracted from data captured by a camera or a microphone, for example. A technique for extracting data indicating a user's action from data captured by a camera or a microphone can be achieved by using, for example, a known action recognition technique or voice recognition technique.

  The comparison unit 124 compares the characteristics of at least two users provided from the reception unit 121 with each other. For example, the comparison unit 124 compares the characteristics of at least two users with respect to at least four viewpoints. The four viewpoints can be, for example, the characteristics of desire, the characteristics of the transmitter substance in the brain, the characteristics of feelings, and the characteristics of feeling stress as described above with reference to FIGS. 1B and 1C. For example, the comparison unit 124 may specify a common point of characteristics of at least two users, or may specify a difference of characteristics of at least two users. For example, the comparison unit 124 may calculate the degree to which the characteristics of at least two users are common, or may calculate the degree to which the characteristics of at least two users are different.

  Each component of the computer system 100 described above may be configured with a single hardware component, or may be configured with a plurality of hardware components. When configured with a plurality of hardware components, the aspect in which the hardware components are connected is not limited. Each hardware component may be connected wirelessly or may be connected by wire. The computer system 100 of the present invention is not limited to a specific hardware configuration. It is within the scope of the present invention to configure the processor unit 120 with an analog circuit instead of a digital circuit. The configuration of the computer system 100 of the present invention is not limited to that described above as long as the function can be realized.

3. Processing by Computer System 100 FIG. 5 shows an example of processing 500 performed in the computer system 100 to provide communication advice. The computer system 100 can provide advice on how the two users should communicate by performing the process 500. The advice can be provided, for example, to the two users or the administrator of the organization.

  In step S501, the receiving unit 121 of the processor unit 120 receives characteristics of a plurality of users. The receiving unit 121 may receive characteristics of a plurality of users input via the interface unit 110, and the receiving unit 121 is determined by the determining unit 123 based on data input via the interface unit 110. The characteristics of a plurality of users may be received.

  User characteristics may have at least four aspects, for example. The four viewpoints may be, for example, the characteristics of desire, the characteristics of the transmitter substance in the brain, the characteristics of feelings, and the characteristics of how to feel stress. For example, the user characteristics may be input via the interface unit 110 for at least four viewpoints, or may be determined for the at least four viewpoints by the determination unit 123. The determination unit 123 determines the user's characteristics using, for example, a correspondence table that associates data input via the interface unit 110 with at least four viewpoints.

  FIG. 6 is an example of a correspondence table 600 for determining user characteristics.

  The correspondence table 600 associates the choices of each question in the questionnaire table 10 shown in FIG. 1A with the user characteristics for the four viewpoints. The column shows the choices for each question, and the column shows the user characteristics for the four viewpoints.

  Each of the four viewpoints is subdivided into a plurality of items. For example, the characteristics of desire are subdivided into six items such as “I want to achieve the goal” and “I want to solve difficult problems”. For example, the characteristic of attention is subdivided into seven items such as “feelings” and “connections”. These items may correspond to items displayed on the second display unit 22, the third display unit 23, the fifth display unit 25, and the sixth display unit 26 of FIGS. 1B and 1C, for example. .

  In the correspondence table 600, a score for each item is assigned to each question option, and a score is added to each item according to each question option. For example, when “question that is likely to become a topic in the media” is answered to question 1, the raw points assigned to the option “problem that is likely to be topic in the media” are added to each item. When "Propose a strategy meeting within the team" is answered, the raw points assigned to the option "Propose a strategy meeting within the team" are added to each item. In this manner, by adding the raw points assigned to the answered options for all questions, the score of the item is calculated, and the user's characteristics can be determined by the score distribution of each item. In addition, when adding the raw points, the points can be calculated more accurately by weighting in consideration of the ease of entering the points. A plurality of items are associated with each question option and assigned a raw score. As a result, it is possible to reduce biased answers in which the user is conscious of appropriate answers and recommended answers, and to determine the user characteristics with higher accuracy.

  The allocation of the raw points in the correspondence table 600 may be changed for each organization or may be unchanged for each organization. Moreover, it may be changed according to the condition of the tissue or with time, or may be unchanged. Care should be taken to assign raw points so that the question options and each item are properly correlated.

  In the example illustrated in FIG. 6, it has been described that the options of each question in the questionnaire table 10 illustrated in FIG. 1A are associated with four viewpoints. However, the targets associated with the four viewpoints are not limited to the options of each question. The objects associated with the four viewpoints may be arbitrary as long as the characteristics of the user can be determined from data that can be input via the interface unit 110. For example, user actions can be associated with four aspects. For example, a raw point for each item may be assigned to a user's specific utterance, a specific operation, or the like. Thereby, for example, when a user is observed using a camera and a microphone, when a specific utterance is recognized, a prime point assigned to the specific utterance is added, and when a specific operation is recognized, By adding the raw points assigned to the specific action, the score of the item is calculated, and the user's characteristics can be determined by the score distribution of each item.

  Referring to FIG. 5 again, when receiving means 121 receives characteristics of a plurality of users, then, in step S502, comparing means 124 of processor unit 120 mutually compares the characteristics of two users among the plurality of users. Compare to. For example, the comparison unit 124 compares the characteristics of two users with respect to at least four viewpoints. Here, at least four viewpoints may be the same as or different from at least four viewpoints of the user characteristics determined by the determination unit 123. Each of the at least four aspects can be subdivided into a plurality of items.

  For example, the comparison unit 124 may compare the two users with respect to each of at least four viewpoints, or between the two users with respect to each of the plurality of items in each of the at least four viewpoints. You may make it compare. If each of the plurality of items in each of the at least four viewpoints is scored as in the case where the user characteristics are determined using the correspondence table 600, the scores can be simply compared. Comparison becomes easy.

  For example, the comparison unit 124 may determine the viewpoint having the largest difference between the two users among the at least four viewpoints, and may determine the degree of the difference. For each of the at least four viewpoints, Of the plurality of items, the item having the largest difference between the two users may be determined, and the degree of the difference may be determined. For example, the comparison unit 124 may determine a viewpoint having a degree of difference exceeding a predetermined threshold among at least four viewpoints, or at least one of at least four viewpoints among a plurality of items. A viewpoint having a degree of difference exceeding a predetermined threshold may be determined. The comparison unit 124 may rank at least four viewpoints in descending order of difference, or may rank a plurality of items in descending order of difference in at least one of at least four viewpoints. . For example, the comparison unit 124 may determine a viewpoint having the highest degree of commonality between two users from among at least four viewpoints, and may determine the degree of commonality, or each of at least four viewpoints. As for the item, the item having the highest commonality between the two users may be determined, and the degree of commonality may be determined. For example, the comparison unit 124 may determine a viewpoint having a degree of commonality exceeding a predetermined threshold among at least four viewpoints, and for each of at least four viewpoints, A viewpoint having a degree of commonality exceeding a predetermined threshold value may be determined. The comparison means 124 may rank at least four viewpoints in descending order of commonality, or rank a plurality of items in descending order of commonality for at least one of the at least four viewpoints. Also good.

  In step S503, the output unit 122 of the processor unit 120 outputs advice on communication between the two users based on the comparison in step S502. The output unit 122 refers to the advice stored in the database unit 200 and outputs advice on communication between the two users. The output unit 122 can output advice to the outside of the computer system 100 through the interface unit 110, for example.

  For example, the output unit 122 provides the database unit with advice associated with the viewpoint in which the difference between the two users is determined to be the largest in step S502 or the viewpoint in which the degree of difference exceeds a predetermined threshold. Obtained from 200 and output. For example, the output unit 122 determines, for at least one of at least four viewpoints, the item determined to have the largest difference between the two users in step S502 or that the degree of difference exceeds a predetermined threshold. The advice associated with the selected item is acquired from the database unit 200 and output. For example, the output unit 122 gives advice associated with the viewpoint that is determined to have the highest degree of commonality between the two users in step S502 or the viewpoint that is determined that the degree of commonality exceeds a predetermined threshold. Obtained from the database unit 200 and output. For example, when at least one of at least four viewpoints, the output unit 122 determines that the item having the highest degree of commonality between the two users in step S502 or the degree of commonality exceeds a predetermined threshold value. The advice associated with the determined item is acquired from the database unit 200 and output.

  For example, the output unit 122 determines that the advice associated with the combination of a plurality of viewpoints determined to have a large difference between the two users in step S502 or that the difference between the two users is large in step S502. The advice associated with the combination of the plurality of items may be acquired from the database unit 200 and output. For example, the output unit 122 has a high degree of commonality between the two users in step S502 or advice associated with a combination of a plurality of viewpoints determined to have a high degree of commonality between the two users in step S502. The advice associated with the combination of the determined items may be acquired from the database unit 200 and output.

  The advice output in this way can be displayed on, for example, the first display unit 31 or the fourth display unit (not shown) of the result display screen 30 shown in FIG. 1D. The comparison result in step S502 is, for example, displayed on the second display unit 32, the third display unit 33, or the fifth display unit and the sixth display unit (not shown) on the result display screen 30 shown in FIG. 1D. Can be displayed. The comparison result in step S502 can be displayed by an arbitrary expression method such as a graphical expression such as a radar chart, a line graph, an area graph, a bar graph, and a pie chart, a text expression, and a voice expression.

  In this way, by comparing the characteristics of the two users and providing advice based on the comparison, the two users can communicate with one another conscious of the common points or differences between them. Become. This facilitates communication between the two users, promotes collaboration between the two users, and leads to improved efficiency. It is also possible to encourage effective management of the organization.

In the above-described example, it has been described that the characteristics of two users are compared in step S502 and advice regarding communication between the two users is output in step S503. However, the present invention is not limited to this. For example, it is also within the scope of the present invention to compare the characteristics of three or more users and output advice on communication between the three or more users. For example, in step S502 ′ instead of step S502, the comparison unit 124 of the processor unit 120 compares the characteristics of the additional users of the plurality of users with the characteristics of the two users, and replaces the process of step S503. In step S503 ′, the output unit 122 of the processor unit 120 may output advice on communication between the two users and the additional user based on the comparison in step S502 ′. The advice output in this way can be displayed, for example, on the first display unit 41 or the fourth display unit (not shown) of the result display screen 40 shown in FIG. 1E. The comparison result in step S502 ′ is, for example, the second display unit 42 or the third display unit 43 of the result display screen 40 shown in FIG. 1E, or the fifth display unit or the sixth display unit (not shown). Can be displayed. The comparison result in step S502 'can be displayed by an arbitrary expression method such as a graphical expression such as a radar chart, a line graph, an area graph, a bar graph, and a pie chart, a text expression, and a voice expression.

  FIG. 7 shows an example of a process 700 for providing communication advice performed in the computer system 100. By performing the process 700, the computer system 100 can provide advice on how to communicate to a user under a particular situation. The advice can be provided to an administrator of an organization such as a manager, for example.

  In step S701, the receiving unit 121 of the processor unit 120 receives a user characteristic. The receiving unit 121 may receive the characteristics of the user input via the interface unit 110, and the receiving unit 121 may be the user determined by the determining unit 123 based on the data input via the interface unit 110. May be received. The process in step S701 is the same as the process in step S501.

  When a report indicating that the user is in a situation among a plurality of situations is input to the computer system 100 via the interface unit 110, in step S702, the receiving unit 121 of the processor unit 120 causes the Receive a notification indicating that it is under certain circumstances.

  A report that the user is under a certain situation among a plurality of situations can be input, for example, by selecting a selection button 52 on the report screen 50 shown in FIG. As described above with reference to FIG. 2, the report may relate to other members of the organization or may relate to itself.

  The notification indicating that the user is in a certain situation among a plurality of situations may include, for example, information on the situation, information on the user who input the report (eg, the number of users, the name of the user), and the like.

  In step S703, the output unit 122 of the processor unit 120 outputs a phrase that should be transmitted to the user and a phrase that should not be transmitted to the user, based on the situation and the user characteristics. The output unit 122 refers to the advice stored in the database unit 200 and outputs a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user. The output unit 122 can output, for example, a phrase that should be transmitted to the user and a phrase that should not be transmitted to the user via the interface unit 110.

  For example, user characteristics are associated with each of a plurality of situations, and advice associated with the user characteristics associated with the user situation indicated by the notification received in step S502 is acquired from the database unit 200, Output as a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user. When the user characteristics are subdivided into a plurality of items as described above, for example, at least one of the plurality of items of the user characteristics may be associated with each of the plurality of situations and received in step S502 The advice associated with at least one of the plurality of items associated with the user status indicated by the notification is acquired from the database unit 200 and is output as a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user. It is preferable that two or more items among a plurality of items of user characteristics are associated with each of a plurality of situations. This is because an advice associated with a combination of two or more items can be acquired, so that an advice more suitable for the characteristics of the user can be provided.

  For example, the situation where the user is having difficulty in proceeding with work as planned is that the user's characteristics are “desired to achieve the target” item, the “property management” item, It can be associated with the item of “perfection”, the item of “determine a plan” of the characteristic of feeling stress, and the item of “frequency report / consultation” of the characteristic of feeling stress. If the status of the user indicated by the notification received in step S502 is a situation where it is difficult to proceed with the work as planned, the item “desired to achieve the target” of the desire characteristics among the user characteristics, "Progress management" item of characteristics, "perfection" item of discretion characteristics, "determine plan" item of stress feeling characteristics, "frequency report" of stress feeling characteristics By referring to the value of the “consultation” item, advice associated with the value of each item can be acquired from the database unit 200 and output as a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user.

  The advice output in this way can be displayed on, for example, the first phrase display unit 62 and the second phrase display unit 63 of the notification screen 60 shown in FIG. 2B. The user information indicated by the notification received in step S502 can be displayed on the reporter display unit 61 of the notification screen 60 shown in FIG. 2B, for example.

  In this way, by providing advice based on the situation in which the user is placed and the characteristics of the user, providing advice on how to communicate to the user in a specific situation Can do. Organizational managers can communicate appropriately with members of the organization by receiving advice based on objective analysis rather than on uncertain variables such as rules of thumb, sense, and subjective perception. Will be able to. This facilitates communication between the manager of the organization and the members of the organization, promotes collaboration by the members of the organization, and consequently improves efficiency. It is also possible to encourage effective management of the organization.

  In the process 700, step S702 is described as being performed after step S701. However, the order of step S701 and step S702 is not limited thereto, and step S701 may be performed after step S702.

  In the above-described example, output of two types of phrases, i.e., a phrase that should be conveyed to the user and a phrase that should not be conveyed to the user, in step S703 has been described. However, the present invention is not limited to this. In addition to these phrases, other phrases may be output, or these phrases may be subdivided and output. For example, in step S703, phrases that must be conveyed to the user and phrases that should not be conveyed to the user may be output. For example, in step S703, a phrase to be transmitted to the user so that the user can exert power, a phrase to be transmitted to the user so that the user can work while reducing stress, and the user exerts power You may make it output the phrase which should not be told to a user in order to make it possible, and the phrase which should not be told to a user so that a user can work while reducing stress.

  FIG. 8 shows an example of a process 800 for evaluating communication performed in the computer system 100. The computer system 100 can evaluate the quality of communication between users by performing the process 800. The evaluation result of the communication quality can be provided to an administrator of the organization, for example.

  In step S801, the reception unit 121 of the processor unit 120 causes the first user to evaluate the communication performed by the first user with respect to the second user, and the first user receives the second result. A second result obtained by the second user evaluating the communication performed on the user is received. The receiving unit 121 receives the first result and the second result input via the interface unit 110. The first result can be input, for example, by selecting the evaluation selection button 72 on the evaluation screen 70-1 for the first user (Mr. AAA) shown in FIG. 3A. The second result can be input, for example, by selecting an evaluation selection button on the evaluation screen for the second user (Mr. BBB) corresponding to the evaluation screen 70-2 shown in FIG. 3B.

  When the first result and the second result are received, in step S802, the output unit 122 of the processor unit 120 causes the first user and the second user based on the first result and the second result. The degree of communication between the first user and the second user and the difference in recognition of the communication between the first user and the second user are output as a single index. The output unit 122 can output the index to the outside of the computer system 100 via the interface unit 110, for example.

  For example, the output unit 122 sets the index so that the higher the first result or the second result, the higher the index, and the lower the difference between the first result and the second result, the higher the index. decide. It can be said that the higher the first result or the second result, the higher the degree of communication between the first user and the second user, and the smaller the difference between the first result and the second result. This is because it can be said that the difference in recognition of communication between the first user and the second user is small. If the achievement level of communication between the first user and the second user is high and the difference in recognition of communication between the first user and the second user is small, the quality of communication is high. I can say that. For example, the output unit can determine and output an index using a correspondence table that associates the first result and the second result with the relationship described above.

  FIG. 9 shows an example of the correspondence table 900 for determining an index.

  The correspondence table 900 associates the first result with the second result. The first result (result evaluated by the first user) is shown in the vertical column, and the second result (result evaluated by the second user) is shown in the horizontal column. The value in the table indicates an index determined by the combination of the first result and the second result. In the correspondence table 900, the higher the first result, the higher the index, the higher the second result, the higher the index, and the smaller the difference between the first result and the second result, the higher the index. It is configured. In addition, since the 1st result or the 2nd result is 0 shows that there was no communication and it is not worth evaluating communication, it is set as a low index intentionally. In addition, both the first result and the second result being 0 indicate that there was no communication, and the communication cannot be evaluated, and is blank.

  For example, in step S801, the first user evaluates the communication performed by the first user to the second user as -1 out of 11 levels of -5 to +5, and the first user When the second user evaluates the communication performed for the user as +4, the first result −1 and the second result +4 are received. At this time, in the correspondence table 900, since the value corresponding to (first result, second result) = (− 1, +4) is 42, the index is determined to be 42 and output.

  The index output in this way can be displayed on, for example, the first display unit 81 of the result display screen 80 shown in FIG. 3C. This indicator may represent the quality of communication performed by the first user to the second user.

  In the above-described example, it has been described that the first user or the second user outputs an index based on the result of the first user or the second user evaluating the communication performed by the first user with respect to the second user. In addition to the result of the first user or the second user evaluating the communication performed by the user to the second user, the communication performed by the second user to the first user is performed by the first user. Or you may make it output an parameter | index based on the result evaluated by the 2nd user. Since the index is output based on the evaluation for the two-way communication, the accuracy of the output index can be improved.

  In this case, in step S801 ′ instead of step S801, in addition to receiving the first result and the second result, the second user communicates with the first user by the second user. The third result evaluated by the first user and the fourth result evaluated by the first user on the communication performed by the second user with respect to the first user are received. The receiving unit 121 receives the third result and the fourth result input via the interface unit 110. The third result can be input, for example, by selecting an evaluation selection button for the second user (Mr. BBB) corresponding to the evaluation screen 70-1 shown in FIG. 3A. For example, the fourth result may be input by selecting the evaluation selection button 74 on the evaluation screen 70-2 shown in FIG. 3B.

  When the third result and the fourth result are received in addition to the first result and the second result, in step S802 ′ instead of step S802, the output unit 122 of the processor unit 120 outputs the first result and the second result. Based on the result, the second result, the third result, and the fourth result, the degree of achievement of communication between the first user and the second user, and the first user and the second user, The difference in recognition of communication between the two is output with a single index. The output unit 122 can output the index to the outside of the computer system 100 via the interface unit 110, for example. The output unit 122 can determine and output an index using the correspondence table 900 described above, for example.

  For example, in step S801 ′, the first user evaluates the communication performed by the first user to the second user as −3 out of 11 levels of −5 to +5, and the first user The second user evaluates the communication made to the user 2 as -2, the second user evaluates the communication made to the first user as +2, and the second user If the first user evaluates the communication that the user has made to the first user as +1, the first result -3, the second result -2, the third result +2, and the fourth The result +1 is received. At this time, in the correspondence table 900, since the value corresponding to (first result, second result) = (− 3, −2) is 43, the first based on the first result and the second result Is determined to be 43. In the correspondence table 900, since the value corresponding to (third result, fourth result) = (+ 2, +1) is 68, the second index based on the third result and the fourth result is 68 is determined.

  The output unit 122 determines an index based on the determined first index and second index. For example, the output unit 122 may determine the index by averaging the first index and the second index. Alternatively, the output unit 122 may determine the larger or smaller one of the first index and the second index as the index. For example, in the above-described example, the output unit 122 may determine that the index is 56 by averaging the first index 43 and the second index 68, or determine that the index is 43 or 68. May be.

  The indicator output in this way may represent the quality of communication between the first user and the second user, and is displayed on the first display unit 81 of the result display screen 80 shown in FIG. 3C, for example. Can be done. For one user, the average of the index between each user is the quality of the communication of that person, and can be displayed on the second display unit 82 of the result display screen 80 shown in FIG. 3C.

  In the above-described example, it has been described that the index indicating the quality of communication between the first user and the second user is output. However, other members in the organization are also evaluated for communication, and the evaluation result is processed. Thus, an index representing the quality of communication between other members in the organization can be output.

  In this way, by outputting the quality of communication between users in an organization with a single index, the need to make a judgment by comparing multiple results is eliminated, and communication between who and who in the organization is not successful Can be easily understood. Also, by outputting the quality of communication between users as a single index and score, it is possible to calculate the score of the entire team, compare scores between members, compare scores between members and managers, and others Comparison with other teams becomes easy. As a result, the manager of the organization can easily grasp the state of the organization, and can take measures such as giving advice preferentially to those who do not communicate well. It is also possible to encourage effective management of the organization.

  At least two of the processes 500, 700, and 800 described above may be performed independently of each other, or may be performed in parallel or sequentially. For example, when the process 500 and the process 700 are performed in parallel or continuously, step S501 and step S701 may be integrated and performed as one step.

  For example, when the process 500 or 700 and the process 800 are performed in parallel or sequentially, the user characteristics received in step S501 or step S701 of the process 500 or 700 and the output in step S802 of the process 800 are output. The optimal combination of members in the organization can be derived based on the measured indicators. For example, when deciding team members when organizing a team, by performing regression analysis etc., it is possible to derive a combination of members whose characteristics of each member are more common and whose index between each member is higher it can. For example, when deciding a team manager, a regression analysis or the like is performed to derive members that have characteristics that are more common with other members of the team and that have higher indices with other members of the team. be able to. For example, when a member is moved under a certain manager, regression analysis or the like is performed to derive a member whose characteristics are more common with that manager and whose index between the manager is higher. Can do.

  In this way, the results of the processes 500, 700, 800 can be applied to appropriate organization.

  In the example described above with reference to FIGS. 5, 7, and 8, the processing of each step shown in FIGS. 5, 7, and 8 is realized by the processor unit 120 and the program stored in the memory unit 130. However, the present invention is not limited to this. At least one of the processes in each step shown in FIGS. 5, 7, and 8 may be realized by a hardware configuration such as a control circuit.

  The present invention is not limited to the embodiment described above. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range from the description of specific preferred embodiments of the present invention based on the description of the present invention and common general technical knowledge.

  The present invention provides a computer system, a program, and a method for providing advice on communication, which can improve problems in communication, and a computer system for evaluating communication between members with an easy-to-understand index. It is useful for providing programs and methods.

10 Questionnaire Tables 20-1, 20-2 Result Display Screen 30 Result Display Screen 40 Result Display Screen 50 Report Screen 60 Notification Screen 70-1, 70-2 Evaluation Screen 80 Result Display Screen 100 Computer System 110 Interface Unit 110
120 processor 120
121 receiving means 122 output means 123 determining means 124 comparing means 130 memory part 200 database part

Claims (12)

A computer system that provides communication advice,
First receiving means for receiving characteristics of members within the organization ;
Second receiving means for receiving reports from other members in the organization that the member is in a situation of a plurality of situations;
Based on said characteristics of said members and the situation, the advice should not tell the advice and the member to be conveyed to the member with reference to the advice that is stored in the database unit to the administrator in the organization A computer system comprising output means for outputting. The computer system according to claim 1, wherein the second receiving means receives a notification indicating that the member is in good condition and / or a report that the member is in bad condition. The characteristic is subdivided into a plurality of items, each of the plurality of situations being associated with at least one of the plurality of items;
Said output means of the characteristics of the members, based on at least one of said plurality of items associated with the situation, and outputs the advice should not tell the advice and the member to be transmitted to the members the computer system according to any one of claims 1-2. And the output means, in addition to the advice, the number and / or name of the other members of the input of said tissue was also outputs, computer system according to any one of claims 1 to 3. Determining means for determining the characteristics of the plurality of members based on input data;
It said first receiving means receives the characteristic of the member from the determination unit, a computer system according to any one of claims 1-4. The computer system according to claim 5 , wherein the determining unit determines the characteristic for at least four aspects. The computer system according to claim 6 , wherein the determination unit determines the characteristic by using a correspondence table that associates the input data with the at least four viewpoints. Each of the at least four aspects is subdivided into a plurality of items,
The computer system according to claim 6 , wherein the determination unit determines the characteristic by using a correspondence table that associates the input data with the plurality of items. The computer system according to any one of claims 5 to 8 , wherein the input data is data indicating an answer result of a question to the plurality of members . The computer system according to any one of claims 5 to 9 , wherein the input data is data indicating operations of the plurality of members . A program for providing advice on communication, wherein the program is executed in a computer system including a processor unit, and when the program is executed,
Receiving the characteristics of members within the organization ;
Receiving a report from another member in the organization that the member is in a situation of a plurality of situations;
Based on said characteristics of said members and the situation, the advice should not tell the advice and the member to be conveyed to the member with reference to the advice that is stored in the database unit to the administrator in the organization A program that causes the processor unit to perform processing including outputting. A method for providing communication advice, wherein the method is executed in a computer system comprising a processor unit, the method comprising:
The processor portion receives characteristics of members within the organization ;
The processor portion receives a report from another member in the organization that the member is in a situation of a plurality of situations;
Said processor unit, based on said characteristics of the said status members should not tell the advice and the member to be conveyed with reference to the advice that is stored in the database unit to the members advice in the tissue Output to the administrator .