JP5970259B2 - Communication support system and communication support program - Google Patents

Description

  The present invention relates to a specific intra-organization communication, and relates to a communication support system and a communication support program that provide useful information for activating the organization.

  2. Description of the Related Art In recent years, a technique called coaching has been attracting attention that encourages the subject to be aware of his / her problems by performing questions such as asking questions and communicating appropriately, such as feedback, and realizes spontaneous behavioral change. Coaching does not instruct specific actions to the target as in general guidance / education, nor does it seek a specific solution through dialogue like consulting. To the last, the target person thinks himself / herself with the question from the coach and the like, and tries to solve the problem. Therefore, the degree of satisfaction of the target person is much higher than that of the conventional method, and therefore, a high degree of feasibility is expected, and as a result, a remarkable effect can be realized.

  Currently, coaching is also widely used in the business field, and in an organization such as a company, for example, a superior is coaching a subordinate. This is because supervisors can change the behavior of individual members by providing appropriate coaching to their subordinates, and can further change the entire organization.

JP 2004-272611 A

  However, since coaching was originally conducted by a coach who had undergone specialized training, it is necessary to perform predetermined training in advance for coaching personnel such as supervisors when implementing in-organization coaching. is there.

  Conventionally, such training is usually conducted by one-on-one instruction by a specialized trainer. However, since training requires a certain amount of time and the number of trainers to be instructed is limited, for example, it is managed in a large organization. There were problems such as it was difficult to train all the employees.

In addition, in order to carry out appropriate coaching within an organization, it is useful to grasp in advance information on the entire organization or individual members. However, in the conventional organizational management, although background information about individual members is grasped by resumes, etc., information on the current situation, for example, the feelings of individual members, the level of motivation for job performance, is sufficient. It was never done to figure out.

  The present invention has been made in view of the above-described problems, and relates to intra-organizational communication such as intra-organization coaching, and to realize a communication support system and a communication support program that provide useful information for organizational activation. Objective.

To achieve the above object, the communication support system according to claim 1 is a communication support system which provides useful information for communication facilitation between information providers and information recipient, the information provider and the a characteristic information recipient comprises the reaction rate at the time of communication recorded in the individual characteristic database, speech rate, length of the story, tone of voice, the individual characteristics of one or more information among the facial expression and posture analyzed, and the individual characteristic analysis means for determining the communication characteristic of the information provider and the information recipient, said based on the communication characteristics determined by the individual characteristic analysis means, towards the information provider, valuable on Communication A useful information generating means for generating information is provided.

In order to achieve the above object, a communication support system according to claim 2 is a communication support system for providing useful information for facilitating communication between an information provider and an information receiver , wherein the information provider In contrast, the fluctuation information providing means for providing daily fluctuation information, which is the amount of change in numerical information related to one or more of the motivation regarding the work of the information recipient, which can be changed daily, the loyalty to the organization and the activity of the organization And the characteristics provided by the information provider and the information receiver, one of the response speed, the speaking speed, the length of the talk, the tone of the voice, the facial expression, and the posture recorded in the individual characteristics database. Analyzing the individual characteristics consisting of the above information and determining the communication characteristics of the information provider and the information recipient An individual characteristic analysis means, based on the communication characteristics determined by said variation information and the individual characteristic analysis means, towards the information provider, that a valuable information generating means for generating useful information on Communication Features.

In order to achieve the above object, the communication support system according to claim 3, in the above invention, the individual characteristic analyzing means, as the communication characteristics, based on said individual characteristic the information recipient and the information provider each administrator type, organizer type, determines whether to correspond to any of the four types of supporters type and analyst type, the useful information generating means, the information provider corresponds to the administrator type in this case, generates information about the interaction with the information recipient, if the information provider corresponds to organizers type, generates information about the implementation period of the communication, the information provider supporter type the if applicable, when generating information on specific properties of the communication content, the information provider corresponds to the analyst type, communication sheet It generates information about the execution frequency of the emission, if the information recipient corresponds to the administrator type, information on the promotion of information sharing other members in the organization of the information recipient to the information recipient belongs generates, when the information recipient corresponds to organizers type, generates information related to the promotion of communication between members about objectives of the organization by the information recipient belongs, the information recipient supporters if applicable the mold, when generating the information about the current situation and / or feedback promotion related goals of the organization by the information recipient belongs, the information recipient corresponds to the analyst type, the information It is characterized by generating information relating to the promotion of emotional understanding of other members in the organization to which the recipient belongs .

In order to achieve the above object, in the communication support system according to claim 4 , in the above invention, the individual characteristic analysis unit is configured to specify an information receiver and an information provider as the communication characteristic based on the individual characteristic, respectively. auditory type, language sense type, determines whether to correspond to any of the dominant sensory consisting of four tactile and visual type, the useful information generating means, based on the dominant sensory, the information recipient to the auditory type If applicable, generates information regarding oral communication, when the information recipient corresponds to the language feeling type, generates information about the logical structure of the contents of the communication, the information recipient tactile if true, when generating the information related to the promotion of specific actions, the information recipient corresponds to a visual type Generates information about the visual structure of the content of the communication, if the information provider corresponds to the auditory type, when generating the information about the inhibition of verbal communication, the information provider corresponds to the language sense type the generates information about the suppression of the logical configuration of the communication, if the information provider corresponds to tactile generates information about the inhibition of specific actions, the information provider corresponding to the visual type If so, it is characterized in that information relating to the visual composition in communication is generated.

In order to achieve the above object, the communication support system according to claim 5, further feedback means for obtaining a reaction mode of the information recipient to the information transmission using the valuable information generated by the valuable information generating means The useful information generating means generates the useful information based on the reaction mode.

In order to achieve the above object, a communication support program according to claim 6 is a communication support program for providing useful information for facilitating communication between an information provider and an information recipient , wherein the information provider and a characteristic you provided the information recipient, consists of one or more information among the individual characteristics kinetics during recorded communications in a database, speech rate, length of the story, tone of voice, facial expressions and posture Analyzing individual characteristics and determining the communication characteristics of the information provider and the information recipient, and based on the communication characteristics determined in the individual characteristics analysis process , for the information provider, It includes a useful information generation process that generates useful information related to communication. To.

In order to achieve the above object, a communication support program according to claim 7 is a communication support program for providing useful information for facilitating communication between an information provider and an information recipient , wherein the information provider In response to this change, the daily change information provided is the amount of change in the numerical information related to one or more of the motivation regarding the work of the information recipient, which can be changed daily, the loyalty to the affiliated organization, and the activity of the affiliated organization. Process and the characteristics of the information provider and the information receiver, of the response speed, the speaking speed, the length of the talk, the tone of the voice, the facial expression, and the posture recorded in the individual characteristics database Analyzing individual characteristics of one or more pieces of information to determine the communication characteristics of the information provider and the information recipient Include the individual characteristics analysis process of constant, based on the determined the communication characteristics in the change information and the individual characteristics analysis process, toward the information provider, and valuable information generating step of generating useful information on Communication It is characterized by.

In order to achieve the above object, the communication support program according to claim 8, in the above invention, the individual characteristic analyzing step, as the communication characteristics, based on said individual characteristic the information recipient and the information provider each administrator type, organizer type, determines whether to correspond to any of the four types of supporters type and analyst type, the useful information generating step, the information provider corresponds to the administrator type in this case, generates information about the interaction with the information recipient, if the information provider corresponds to organizers type, generates information about the implementation period of the communication, the information provider supporter type the if applicable, when generating information on specific properties of the communication content, the information provider corresponds to the analyst type, communicators It generates information about the frequency of performing ® down, when the information recipient corresponds to the administrator type, on the promotion of other members of the share information in an organization where the information recipient to the information recipient belongs It generates information, if the information recipient corresponds to organizers type, generates information related to the promotion of communication between members about objectives of the organization by the information recipient belongs, the information recipient support if applicable to shielding type, generates information about the current situation and / or feedback promotion related goals of the organization by the information recipient belongs, if the information recipient corresponds to the analyst type, the It is characterized by generating information related to promoting emotional understanding of other members in the organization to which the information recipient belongs .

In order to achieve the above object, according to a ninth aspect of the present invention, in the communication support program according to claim 9 , in the above invention, the individual characteristic analysis step includes, as the communication characteristic, information recipients and information providers based on the individual characteristics, respectively. auditory type, language sense type, determines whether to correspond to any dominant sensory consisting haptic and visual type four, the valuable information generation step, based on said dominant sensory, the information recipient corresponding to auditory type when generates information regarding oral communication, when the information recipient corresponds to the language feeling type, generates information about the logical structure of the contents of the communication, the information recipient to the tactile If applicable, when generating the information related to the promotion of specific actions, the information recipient corresponds to a visual type Generates information about the visual structure of the content of the communication, if the information provider corresponds to the auditory type, when generating the information about the inhibition of verbal communication, the information provider corresponds to the language sense type the generates information about the suppression of the logical configuration of the communication, if the information provider corresponds to tactile generates information about the inhibition of specific actions, the information provider corresponding to the visual type If so, it is characterized in that information relating to the visual composition in communication is generated.

In order to achieve the above object, the communication support program according to claim 10, in the above invention, obtaining a reaction mode of the information recipient to the information transmission using the valuable information generated by the valuable information generating step The useful information generating step generates the useful information based on the reaction mode.

  According to the present invention, it is possible to provide useful information that contributes to organizational activation in individual and specific human communication.

1 is a schematic diagram showing a configuration of a communication support system according to a first exemplary embodiment. 3 is a flowchart for explaining an operation of the communication support system according to the first exemplary embodiment; It is a schematic diagram which shows the structure of the communication assistance system concerning Embodiment 2. 10 is a flowchart for explaining an operation of the communication support system according to the second exemplary embodiment;

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the following embodiments, in order to facilitate the understanding of the invention, description will be made by taking, as an example, those using an external expression form or a sense of superiority as individual characteristics, but the individual characteristics in the present invention are limited to these interpretations. The characteristics should reflect the individuality of the subject, such as the subject's educational background, title, personality trend, occupation of the organization to which he belongs, establishment law, etc.

(Embodiment 1)
First, the communication support system according to the first embodiment will be described. The communication support system according to the first embodiment is mainly used in in-house coaching, and an information provider (for example, a coaching person such as a supervisor) is an information recipient (for example, a coaching target such as a subordinate). When communicating with a person), information regarding an appropriate expression mode and the like is provided based on the individual characteristics of the person and the partner and the nature of the information to be provided.

  As shown in FIG. 1, the communication support system according to the first embodiment includes an individual characteristic database 2, an individual characteristic analysis unit 3, a variation information providing unit 4, a useful information generation unit 5, an output unit 6, A response result input unit 7 and a feedback unit 8 are provided. Hereinafter, each component will be described in detail.

  The individual characteristic database 2 is for recording individual characteristics of both the information provider and the information recipient. In the first embodiment, the individual characteristic is an expression mode of the information provider and the information receiver. Specifically, the response speed, the speaking speed, the length of the talk, the tone of the voice, the facial expression at the time of communication Means a specific aspect of the posture. A specific mode of the individual characteristic database 2 may be an independent storage device, a hard disk built in a personal computer or the like, or a recording medium such as a USB memory.

  The individual characteristic analysis unit 3 is for determining communication characteristics of both the information provider and the information receiver based on the individual characteristics recorded in the individual characteristic database 2. The applicant's earnest research has revealed that human communication characteristics can be broadly classified into four types: manager type, organizer type, supporter type, and analyst type. The unit 3 has a function of discriminating what communication characteristics the information provider and the information receiver have based on the individual characteristics recorded in the individual characteristic database 2.

  “Administrator type” is generally an interpersonal relationship that gives people the impression of being intimate, is not good at expressing gentle emotions, wants to control others, does not want to be controlled by others, and is opposed through discussion It is a type that has a tendency to become a question-and-answer tone, that it is difficult to trust the other party, and that it is difficult to consider the other party's feelings.

  The individual characteristics suitable for the “manager type” are that the response speed and speaking speed during conversation are fast, the length of the talk is short, and the posture during conversation is also strong, such as arms and legs. Is mentioned.

  “Organizer type” means that people generally prefer social and cheerful conversations, have rich emotional expression, and are good at approving others, but without listening to the other person ’s story. It is a type that has features such as the tendency to speak, the development of the story is fast, and it is easy to cause friction without being bound by past customs.

  The individual characteristics suitable for the “organizer type” are that the response speed during conversation is slightly slower than the management type, the speaking speed is as fast as the management type, the talk is longer, and the posture during the conversation is the gesture gesture. There is a strong tendency to show a posture that is frequently used and not stiff.

  "Supporter type" is generally sensitive to the other person's feelings in the interpersonal relationship, can be attentive, and can build an intimate human relationship, but because he dislikes the conflict, he will meet his expectations even against his own intentions It is a type having characteristics such as that it is not good at refusing the request from the other party and that it has a desire for approval from the other party at the level of subconsciousness.

  The individual characteristics suitable for the “supporter type” are that the response speed during conversation is slower than the organizer type, the speaking speed is slower than the manager type and organizer type, the talk is longer, and the attitude during the conversation There is a strong tendency to show an attitude that expresses understanding to the other party, such as whispering and using a lot of companions.

  “Analyzer” is generally cautious in interpersonal relationships and likes stable human relationships, while giving a stubborn and serious impression, giving a bystander impression, and not good at expressing emotions This is a type having such characteristics.

  The individual characteristics that fit the “analyzer type” are that the response speed during conversation is slower than the supporter type, the speaking rate is as slow as the supporter type, and the talk is as long as the supporter type, The point that the posture at the time of conversation tends to become upright immovable is mentioned.

  The individual characteristic analysis unit 3 analyzes, for each of the information provider and the information receiver, the response speed at the time of communication, the speech speed, the length of the talk, the posture at the time of conversation, etc. based on the recorded contents of the individual characteristic database 2. Each of the information provider and the information receiver has a function of determining which of the above four types is applicable.

  The fluctuation information providing unit 4 is for providing information that changes in a short period of time regarding the information recipient. Specifically, it has a function to provide information on a daily basis on the level of motivation for the business of the information recipient, the degree of loyalty to the organization, the activity of the entire organization including the information recipient, and the like.

  As a specific format of the fluctuation information, numerical data is desirable. For example, with respect to motivation, it is preferable to generate variation information by causing the information recipient to select a numerical value of 1 to 5 every day at the end of the day's work. In addition, from the viewpoint of providing more objectivity, it is also preferable to adopt a configuration in which numerical variation information is extracted from the contents of a product (daily report or the like) created by an information recipient using a data mining technique or the like.

  The useful information generating unit 5 is for generating useful information at the time of coaching based on the determination result of the individual characteristic analyzing unit 3 and the information provided from the variation information providing unit 4. “Useful information” refers to information that contributes to smoothing communication and revitalizing the organization through communication. For example, attention regarding specific expressions during communication, how to proceed with communication, timing of communication, etc. In addition, the contents of communication itself are included.

  Specifically, the useful information generation unit 5 is based on the communication characteristics of the information provider determined by the individual characteristic analysis unit 3, the communication characteristics of the information receiver, and the variation information provided from the variation information provision unit 4. It has a function to generate useful information related to intra-organizational communication as follows.

  First, the useful information generation unit 5 has a function of generating the following useful information according to the communication characteristics of the information provider.

When the information provider is an administrator type, the useful information generation unit 5 generates information regarding specific exchanges with the information recipient as useful information. Specifically, after providing information to the information recipient once, confirm that the response of the information recipient has been completed, then carry out the next conversation, and in order to calm down the conversation atmosphere, Useful information suitable for manager-type information providers, such as dropping, is generated.

This is because there is a tendency that the response of the other party tends to be suppressed as a tendency at the time of conversation with the information recipient. In other words, as a result of a wide-ranging questionnaire survey without giving information in advance about the individual characteristics of the information provider, the applicant's information provider corresponding to the manager type is blocked or denied It is clear that there is a tendency to not talk to the end, rush the conclusion, do not let the other party talk in a calm atmosphere, or have an atmosphere that is difficult for the other party to talk to Therefore, information as described above is generated.

  Further, when the information provider is an organizer type, the useful information generation unit 5 generates information related to the communication implementation time. Specifically, to organizer-type information providers, such as maintaining a certain level of conversation frequency, and if information recipients respond to information provided, they should promptly respond again. Generate suitable useful information.

  This is because the organizer-type information provider has a characteristic that the appropriateness of the conversation timing is not sufficient as a tendency at the time of conversation with the information recipient. In other words, as a result of conducting a questionnaire survey without giving information on the individual characteristics of the information provider in advance, the applicant tends to be delayed in responding to inquiries from the partner. , It is clear that there is a tendency not to listen to the end of the conversation, such as not having a regular conversation, blocking the other party's talk in the middle or denying, etc. It is supposed to generate information as follows.

  Further, when the information provider is of a supporter type, the useful information generation unit 5 generates information related to the concreteness of the content of communication. Specifically, for supporter-type information providers such as considering the conversation content to some extent in advance, clarifying the purpose and content of the conversation, and not ending the conversation until a specific conclusion is reached. Generate suitable useful information.

  This is because the supporter-type information provider has a feature that the content of the conversation content is not sufficient as a tendency at the time of conversation with the information recipient. In other words, as a result of conducting a wide-ranging questionnaire survey without giving information in advance on the individual characteristics of the information provider, the content of the conversation for the supporter-type information provider was vague and ended in a concrete conclusion. It has been clarified that there is a tendency that the content of claims such as proposals / requests is not clear, the purpose of conversation is unclear, and in view of this, information as described above is generated I am going to do that.

  When the information provider is an analyst type, the useful information generation unit 5 generates information related to the frequency of communication. Specifically, useful information suitable for analyst-type information providers, such as that the frequency of conversations should be maintained above a certain frequency, and that confirmation of progress should be made after a certain period of time has passed since the provision of information. Is generated.

  This is because the analyst-type information provider has a feature that the conversation frequency tends to decrease as a tendency at the time of conversation with the information recipient. In other words, as a result of the applicant conducting a wide-ranging questionnaire survey without giving information on the individual characteristics of the information provider in advance, the analyst-type information provider has not been regularly talked to, It is clear that responses to inquiries tend to be delayed, and that there is a tendency to neglect confirmation of the other party's response status to information provision. In view of this, information as described above is generated To do.

  Next, the useful information generation unit 5 has a function of generating useful information suitable for the communication characteristics of the information recipient.

  First, when the information receiver is an administrator type, the useful information generation unit 5 generates information related to information sharing promotion between the information receiver and other members in the organization. Specifically, for example, useful information whose content is to provide information that makes inquiries to others essential is generated.

  This is because an administrator-type information recipient has a characteristic that information sharing with others in the organization tends not to be sufficient. In other words, as a result of the questionnaire survey conducted by the applicant, regarding manager-type information recipients, it is not sufficient to share the direction of the entire organization with others, and there are not enough proposals / requests to increase the motivation of others. No tendency to understand other people's way of thinking / values, lack of attitude to ask other people's thoughts first, lack of sufficient atmosphere for ease of talking and consultation In view of this, information as described above is generated.

  Further, when the information recipient is the organizer type, the useful information generation unit 5 generates information regarding promotion of communication between members regarding achievement of the organization's goals. Specifically, for example, useful information is generated that promotes support for others toward the achievement of the goal, for example, requests for proposals / requests useful for achieving the goal of the entire organization.

  This is because organizer-type information recipients tend to have insufficient support for others regarding the achievement of organizational goals. In other words, as a result of the questionnaire survey conducted by the applicant, regarding the organizer-type information recipient, knowledge about the goals of others is not sufficient, sharing the direction of the entire organization is not sufficient, success of others Trends such as insufficient support for growth, insufficient opportunities to talk about progress with goals with others, and insufficient proposals / requests to motivate others have become clear, In view of this, information as described above is generated.

  Further, when the information recipient is of a supporter type, the useful information generation unit 5 generates information related to grasping the current situation regarding the achievement of organizational goals and / or promoting feedback. Specifically, for example, useful information is generated that includes grasping the current state toward achieving the goal and promoting feedback on the current state, for example, asking for confirmation of the current state every day.

  This is because supporter-type information recipients have a feature that current status grasp and feedback regarding goal achievement tend to be insufficient. In other words, when the applicant conducted a questionnaire survey, the supporter-type information recipients do not have sufficient understanding of other people's ideas and values, and it is not sufficient to have regular conversations with others. In light of this, it has become clear that there is insufficient feedback on progress toward achieving the goal, insufficient involvement in the direction to promote goal achievement, and insufficient awareness of others' goals. The information as described above is generated.

  Further, when the information recipient is an analyst type, the useful information generation unit 5 generates information related to the promotion of understanding of the feelings of other members in the organization. Specifically, for example, useful information that promotes understanding of other people's feelings and necessary communication, for example, inquiries or requests for proposals on matters that require collaboration with others. Is generated.

  This is because analyst-type information recipients tend to be not necessarily sufficient for understanding the feelings of others and taking necessary communications. In other words, when the applicant conducted a questionnaire survey, regarding the analyst-type information recipient, the timely response to the provision of information was not sufficient, and the direction of the entire organization was not sufficiently shared. Insufficient attitude to ask about the other person's way of thinking, inadequate conversation with other people, inadequate awareness of other people's changes and outcomes In view of this, the information as described above is generated.

  Next, the useful information generation unit 5 has a function of generating useful information based on the information provided from the variation information providing unit 4.

  Fluctuation information provision unit 4 is the information receiver and the organization to which the person belongs. It has a function of providing fluctuation information to be provided once a day. The useful information generation unit 5 has a function of generating useful information for those fluctuation information that is characteristic of the fluctuation mode.

  Specifically, the useful information generation unit 5 extracts fluctuation information that has fluctuated by a value exceeding a predetermined threshold from the value of the previous day, and is characterized by a fluctuation tendency over the past several days (for example, one week) ( Are consistently declining, etc.) and generated as useful information together with information on fluctuation range or trend.

  The output unit 6 outputs the expression form generated by the useful information generation unit 5 and informs the information provider of the contents. A specific configuration of the output unit 6 is usually a device that visually outputs information, such as a display on a personal computer, but also includes a device that outputs audio.

  The response result input unit 7 is used to input a response result of the information recipient after communication by the information provider. Here, the “response result” means a response in a broad sense including not only the answer to the information provider's question but also the result of the behavior change of the information recipient with respect to the communication from the information provider.

  The feedback unit 8 is for recording the response result input from the response result input unit 7 in the individual characteristic database 2 as feedback material. The response result input from the feedback unit 8 is used as a material when the useful information generation unit 5 generates useful information in subsequent communication.

  Next, the operation of the communication support system according to the first embodiment will be described with reference to FIG.

  First, the individual characteristics relating to the information provider are extracted from the individual characteristic database 2 and output to the individual characteristic analysis unit 3 (step S101). The individual characteristic extracted here is an expression mode at the time of communication, for example, information related to a response speed, an utterance speed, a talk length, a voice tone, a facial expression, a posture, and the like at the time of communication.

  Next, the individual characteristics relating to the information recipient are extracted from the individual characteristics database 2 and output to the individual characteristics analysis unit 3 (step S102).

  Next, the individual characteristic analysis unit 3 analyzes the individual characteristics of the information provider and the information recipient (step S103). Specifically, it is determined whether the communication characteristics of the information provider and the information receiver belong to an administrator type, an organizer type, a supporter type, or an analyst type. The determination result is output to the useful information generation unit 5.

  Next, the fluctuation information provider 4 outputs the fluctuation information of the information recipient to the useful information generator 5 (step S104). In the first embodiment, fluctuation information for the latest few days (for example, one week, 10 days, etc.) is provided regarding the loyalty of the information recipient to the organization, the level of motivation for business, and the activity of the entire organization. .

  Next, the useful information generation unit 5 generates useful information based on the communication characteristics and the variation information of the information provider and the information receiver (step S105). Specifically, based on the communication characteristics, for example, if the information provider and the information recipient are the administrator type and the analyst type, respectively, the utterance speed will be slower than usual, and the response of the information recipient will be blocked. It generates information such as communication without interruption, including information that the information recipient is interested in others in the organization, and so on. In addition, based on the fluctuation information, for example, if the loyalty to the organization has been significantly reduced or has been declining over the long term, information such as including words that satisfy the approval needs of the information recipient should be included. Generate.

  Next, in the output part 6, the useful information produced | generated in the useful information production | generation part 5 is output with respect to an information provider (step S106). Specifically, in the first embodiment, the output unit 6 is configured by a display, and useful information is displayed in the form of text data.

  Next, the response result from the information recipient is input through the response result input unit 7 and fed back (S107). Specifically, the response result from the information receiver is input to the individual characteristic database 2 by the feedback unit 8 and recorded in order to use the response result for information generation of the useful information generation unit 5 in the next time and thereafter.

  As described above, the communication support system according to the first embodiment provides useful information that contributes to communication between the two based on the individual characteristics of the information provider and the information receiver.

  Next, advantages of the communication support system according to the first embodiment will be described.

  First, by using the communication support system according to the first embodiment, it is possible to perform coaching in an organization without receiving expert guidance over a long period of time as in the past. Accordingly, for example, even when there are a large number of information providers due to a large-scale organization, there is an advantage that coaching can be immediately started in the organization.

  In addition, since the communication support system according to the first embodiment operates according to a single algorithm, it is possible to perform similar communication among a plurality of information providers in the organization. As a result, intra-organizational communication is stabilized. For example, even when the combination of superiors and subordinates changes due to personnel changes or the like, it is possible to avoid a decrease in work efficiency of members of the organization.

  In addition, the communication support system according to the first embodiment uses external representation modes such as a response speed, a speech speed, and a speech time during conversation as individual characteristics. These pieces of information are objective and have an advantage that communication characteristics can be determined without relying on subjective judgments of the information provider / target person.

  In addition, the communication support system according to the first embodiment employs an external expression form that is unconsciously expressed as the individual characteristic. Such individual characteristics are difficult to change consciously, and it is possible to make a more realistic determination. From the viewpoint of realizing a more accurate determination, it is also preferable to record the communication mode at the normal time by video, sound recording, etc., and update the recorded contents of the individual characteristic database 2 constantly.

  Furthermore, the communication support system according to the first embodiment employs a configuration in which the fluctuation information providing unit 4 provides fluctuation information that changes daily. In conducting coaching, it is necessary to pay sufficient attention to the psychological state of the information recipient at the time of implementation. Conventionally, for example, the motivation for work (so-called “motivation”), etc. It was usual to rely on judgments or to grasp by a questionnaire about once every six months. In the case of the former, there is a possibility that a problem may occur in objectivity, and in the case of the latter, there is a problem that even if fluctuation information that changes daily can be grasped later, it cannot be sufficiently contributed in the implementation of coaching.

  For this reason, in the first embodiment, motivation to work that may change daily, loyalty to the organization, and the activity of the organization to which the information recipient belongs are provided daily by the fluctuation information providing unit 4. For example, it is possible to take immediate measures for information recipients whose motivation is clearly reduced.

(Embodiment 2)
Next, a communication support system according to the second embodiment will be described.

  In the second embodiment, useful information is generated by using four types of superior sense as individual characteristics.

  FIG. 3 is a schematic diagram illustrating a configuration of the communication support system according to the second embodiment. As shown in FIG. 3, the communication support system according to the second embodiment includes an individual characteristic database 11, an individual characteristic analysis unit 12, a variation information providing unit 4, a useful information generation unit 13, an output unit 6, A response result input unit 7 and a feedback unit 8 are provided. Note that, in the second embodiment, components having the same names and symbols as those in the first embodiment have the same configuration and function as those in the first embodiment unless otherwise specified.

  Similar to the individual characteristic database 2 in the first embodiment, the individual characteristic database 11 is for recording the individual characteristics of the information provider and the information recipient. In the second embodiment, the superiority of the information provider and the information receiver is recorded as individual characteristics.

  A sense of superiority is a sense of superiority when obtaining information. In other words, when people acquire information, they use various routes such as visual and auditory senses, but what information acquisition route is used to increase understanding depends on what perception system is dominant. It has been made clear. Specifically, dominance sensation is roughly divided into the auditory system, language sensation system, tactile sensation system, and visual system described below, and it is effective to use dominance sensation as one of the individual characteristics based on the applicant's earnest research. Sex is clear.

  The “auditory system” is a superior sense that is good at acquiring information by voice. Specifically, he is good at acquiring information through conversation, has a tendency to respond sensitively to changes in the tone of the speaker, and to be disturbed by ambient noise.

  The “language sense system” is a sense of superiority that is good at acquiring information through words. Specifically, there is a tendency that importance is attached to logic during conversation, and there is a tendency that ideas are organized by putting them into sentences.

  The “tactile system” is a sense of superiority that is good at acquiring information through experience. Specifically, he is good at acquiring information through experiential work such as experiments and role playing, and has a tendency to frequently use gestures during conversation.

  The “visual system” is a superior sense of information acquisition through vision. Specifically, he is good at acquiring information through visual information such as pictures and drawings, and has a tendency to be poor at memorizing matters transmitted only by words.

  In the second embodiment, the individual characteristic database 11 records information about which of the auditory system, the language sensory system, the tactile system, and the visual system for each of the information provider and the information receiver. To do. However, during conversation, the auditory system responds strongly to the other's voice, and tone, the language sensory system tends to choose words carefully, the tactile system uses a lot of gestures, and the visual system uses the speaker's face. Because of the tendency to react strongly to facial expressions and gestures, similar to the first embodiment, these external expression modes are stored as individual characteristics, and the individual characteristic analysis unit 12 determines a sense of superiority as a communication characteristic. It is good also as composition to do.

  The individual characteristic analysis unit 12 is for determining the communication characteristics of the information provider and the information recipient based on the individual characteristics recorded in the individual characteristic database 11 as in the individual characteristic analysis unit 3 in the first embodiment. It is. In the second embodiment, since the information related to the superior sensation is stored in the individual characteristic database 11, the information regarding the superior sensation is directly output as a determination result. As an application example, when an external expression form at the time of conversation is recorded on the individual characteristic database 11, the individual characteristic analysis unit 12 performs an auditory system, a language sensory system, a tactile system, and a visual system based on the expression form. It is determined which is applicable.

  Similarly to the useful information generating unit 5 in the first embodiment, the useful information generating unit 13 communicates as follows based on the determination result in the individual characteristic analyzing unit 12 and the variation information provided from the variation information providing unit 4. It has the function to generate useful information about.

  First, the useful information generation unit 13 has a function of generating the following information according to the communication characteristics of the information recipient.

  When the information recipient has a sense of superiority in the auditory system, the useful information generation unit 13 generates information related to verbal communication. Specifically, useful information such as verbal communication in a quiet environment as much as possible, talking loudly about important parts during communication, and not changing voice sounds unnecessarily, etc. Generate. This is because it is effective to provide information through sound to a person who has a sense of superiority in the auditory system, and is sensitive to changes in volume and tone.

  When the information recipient has a sense of superiority in the language sense system, the useful information generation unit 13 generates information related to the logical configuration in the content of communication. Specifically, for example, useful information is generated such that importance should be placed on logical consistency in the content of transmission, and when an answer is requested, an answer is written in a document rather than verbally. Those who have a sense of superiority in the language sense system can understand the contents with logical consistency more easily, improve the level of understanding by compiling them in advance before answering, and receive excellent answers This is because it has features such as being possible.

  When the information recipient has a sense of superiority of the tactile system, the useful information generation unit 13 generates information regarding promotion of specific behavior. Specifically, for example, useful information is generated such as instructing an action requiring an experiment or role playing. This is because it is effective for a person who has a sense of superiority in the tactile system to perceive information through specific experience.

  When the information recipient has a sense of superiority in the visual system, the useful information generation unit 13 generates information regarding the visual configuration in the content of communication. Specifically, for example, when transmitting information, it is necessary to clarify the overall picture, to use a lot of pictures and drawings, and when you ask questions, you will come up with a specific scene. Produce useful information, such as things. This is because a person who has a sense of superiority in the visual system has a characteristic to understand with a visual image rather than a language.

  Moreover, the useful information generation part 13 has a function which produces | generates useful information according to the communication characteristic of an information provider.

  Generally, an information provider tends to communicate with a partner in a manner that depends on its own communication characteristics. That is, when an information provider has a sense of superiority in the visual system, it tends to communicate with a lot of diagrams and pictures, and tends to neglect logic, orality, and the like. For this reason, from the viewpoint of realizing effective communication with the information recipient, it is preferable to communicate in an expression mode that matches the characteristics of the information recipient after grasping its own tendency.

  Therefore, when the information provider and the information receiver have different communication characteristics, the useful information generation unit 13 has a function of generating useful information so that the information provider can express the communication characteristics in a manner that suppresses the communication characteristics of the information provider. Have.

  Specifically, if the information provider falls under the auditory type, it generates information related to the suppression of verbal communication. If the information provider falls under the language sense type, information related to the suppression of the logical structure in the content of the communication. When it corresponds to the tactile type, information about the suppression of specific behavior is generated, and when it corresponds to the visual type, information about suppression of the visual configuration in the content of communication is generated.

  The useful information generation unit 13 has a function of providing useful information based on the variation information provided from the variation information providing unit 4. The specific contents are the same as in the first embodiment.

  Next, the operation of the communication support apparatus according to the second embodiment will be described with reference to FIG.

  First, in the individual characteristic database 11, individual characteristics relating to the information provider are extracted (step S 201), individual characteristics relating to the information recipient are extracted (step S 202), and each individual characteristic passes through the individual characteristic analyzer 12. Then, it is output to the useful information generation unit 13 as it is. In addition, when the external expression mode at the time of conversation, such as the response to the magnitude of the voice, is recorded as the individual characteristic, useful information is determined after determining the communication characteristic in the individual characteristic analysis unit 12 as in the first embodiment. The data is output to the generation unit 13. In the second embodiment, information relating to the dominant sensation, that is, whether it belongs to the auditory system, the language sensory system, the tactile system, or the visual system is used as the communication characteristic.

  Next, the fluctuation information providing unit 4 outputs the fluctuation information of the information recipient to the useful information generation unit 13 (step S203), and the useful information generation unit 13 generates the useful information (step S204). Specifically, the useful information generation unit 13 uses, for example, a lot of diagrams and pictures when the information recipient is a visual system, and refrains from logically overcommunication if the information provider is a language sense system, etc. Generate information for.

  Finally, the output unit 6 outputs the useful information generated by the useful information generation unit 13 (step S205), and the response result from the information recipient is input through the response result input unit 7 and fed back (S206). ).

  Next, advantages of the communication support system according to the second embodiment will be described.

  First, the communication support system according to the second embodiment, like the first embodiment, can perform a certain degree of coaching without receiving guidance from an expert, and has advantages such as stabilization of intra-organizational communication. Have. Further, the advantage that immediate countermeasures can be taken by acquiring the fluctuation information every day can be enjoyed as in the first embodiment.

  In addition, the communication support system according to the second embodiment enables more effective information provision by using a sense of superiority as a communication characteristic. In other words, by generating useful information so as to provide information in an easy-to-understand manner for the information recipient, there is an advantage that it is possible to realize communication that is rehearsed and suppresses misunderstandings and the like.

  Furthermore, the communication support system according to the second embodiment has an advantage that stable communication can be realized in the organization by providing the information provider with precautions derived from its own communication characteristics as useful information. is there. In other words, not only the information recipient but also the information provider has a difference in superiority, and the information provider tends to provide information according to the superiority unconsciously.

For example, information providers who have a sense of superiority in the visual system tend to give explanations using diagrams and pictures, with an emphasis on the whole image rather than logic, while those who have a sense of superiority in the language sense system Rather, there may be a difference such as giving an explanation that emphasizes only the logical aspect without explaining the whole picture, and the information recipient may be forced to communicate in a different manner depending on the difference in the information provider. According to the second embodiment, since communication is performed in a manner in which the individual characteristics of the information provider are leveled, for example, even when the boss becomes a different person due to personnel changes, Stable communication can be performed as before, and a decrease in work efficiency of members of the organization can be avoided.

(Modification)
As described above, the present invention has been described over the first and second embodiments, but it should be understood that the interpretation of the present invention should not be limited to the description of the first and second embodiments. For example, in the first embodiment, the external form of expression at the time of conversation is used as the individual characteristics, but the individual characteristics may be the educational background, title, personality tendency, occupation type of the organization to which the person belongs, nationality, etc. . The present invention has a feature in devising an expression mode according to the individuality of the information provider and the information recipient, and any content that reflects the individuality can be treated as an “individual characteristic”. Is possible.

  Further, in the first and second embodiments, the description has been given by taking as an example the case where each component is composed of individual devices, but it may be configured by a single device, for example, a computing device such as a personal computer. For the same reason, the operation shown in the present invention may be configured by a program that causes the electronic computer to perform the operation.

  Further, in the first and second embodiments, the useful information generating units 5 and 13 determine the content of communication as useful information. However, as a modification, the information provider creates the communication content itself. It is good also as a structure. By adopting such a configuration, when an information provider voluntarily desires some kind of information provision (for example, wanting to know the cause of a decline in the performance of a subordinate's work), information is sent to the subordinate in any manner and timing. The advantage is that useful information can be provided about what should be provided.

  INDUSTRIAL APPLICABILITY The present invention can be used as a system or a program that provides useful information regarding intra-organizational communication.

2 and 11 Individual characteristic database 3 and 12 Individual characteristic analysis unit 4 Fluctuation information providing unit 5 and 13 Useful information generation unit 6 Output unit 7 Response result input unit 8 Feedback unit

Claims (10)

A communication support system for providing useful information for facilitating communication between an information provider and an information recipient ,
The characteristics provided by the information provider and the information receiver, wherein one or more of response speed, speech speed, talk length, voice tone, facial expression, and posture recorded in the individual characteristics database Individual characteristic analysis means for analyzing individual characteristics consisting of information and determining communication characteristics of the information provider and the information recipient;
Based on the communication characteristics determined by the individual characteristic analysis means, useful information generation means for generating useful information related to communication for the information provider ;
Communication support system characterized by having A communication support system for providing useful information for facilitating communication between an information provider and an information recipient ,
The information provider is provided with daily fluctuation information, which is the amount of change in numerical information related to one or more of motivation regarding the work of the information recipient, which can be changed daily, loyalty to the affiliated organization, and activity of the affiliated organization. Fluctuation information providing means ,
The characteristics provided by the information provider and the information receiver, wherein one or more of response speed, speech speed, talk length, voice tone, facial expression, and posture recorded in the individual characteristics database Individual characteristic analysis means for analyzing individual characteristics consisting of information and determining communication characteristics of the information provider and the information recipient;
Based on the communication information determined by the variation information and the individual characteristic analysis means, useful information generation means for generating useful information related to communication for the information provider;
Communication support system characterized by having The individual characteristics analyzing means, as the communication characteristics, based on said individual characteristic the information recipient and the information provider of each manager type, organizer type, any of the four types of supporters type and analyst type it is determined whether corresponds to,
The useful information generating means includes
If the information provider corresponds to the administrator type, it generates information about the interaction with the information recipient,
If the information provider falls under the organizer type, generate information about the timing of communication,
If the information provider falls under the supporter type, generate information on the specifics of the communication content,
If the information provider falls under an analyst type, generate information on the frequency of communication,
If the information recipient corresponds to the administrator type, it generates information related to the promotion of information sharing other members in the organization of the information recipient to the information recipient belongs,
If the information recipient falls under the organizer type, generate information regarding the promotion of communication between members regarding achievement of the goals of the organization to which the information recipient belongs ,
If the information recipient is of a supporter type, generate information on the current status regarding achievement of goals of the organization to which the information recipient belongs and / or promotion of feedback,
If the information recipient corresponds to the analyst type, according to claim 1 or 2, characterized in that to generate the information related to the promotion of feelings understanding of other members in the organization of the information recipient belongs Communication support system. The individual characteristic analysis means corresponds to any one of the dominant sensations of the auditory type, the language sense type, the tactile type, and the visual type for the information receiver and the information provider based on the individual characteristic as the communication characteristic. or it is determined,
The useful information generating means is based on the sense of superiority,
If the information recipient is auditory, generate information about verbal communication;
If the information recipient is a language sense type, generate information about the logical structure of the communication content,
If the information recipient is a tactile type, generate information on promoting specific actions,
If the information recipient is of visual type, generate information about the visual composition of the communication content;
If the information provider falls under the auditory type, it generates information regarding suppression of oral communication,
If the information provider falls under the language sense type, generate information on the suppression of the logical configuration in communication,
If the information provider falls under the tactile type, it generates information regarding the suppression of specific behavior,
If the information provider is of visual type, generate information about visual composition in communication
The communication support system according to claim 1 or 2 . Further comprising a feedback means for obtaining a reaction mode of the information recipient to the information transmission using the valuable information generated by the valuable information generating means,
The useful information generating means, communication support system according to claim 1 or 2, characterized in that to produce a useful information based on the reaction mode. A communication support program that provides useful information for facilitating communication between information providers and information recipients ,
A the information provider and the information recipient you provided characteristics, the reaction rate at the time of communication recorded in the individual characteristic database, speech rate, length of the story, tone of voice, one or more of facial expressions and posture An individual characteristic analysis step of analyzing the individual characteristic consisting of the information and determining the communication characteristic of the information provider and the information recipient;
A communication support program comprising a useful information generation step for generating useful information related to communication for the information provider based on the communication characteristics determined in the individual characteristic analysis step . A communication support program that provides useful information for facilitating communication between information providers and information recipients ,
With respect to the information provider, motivation relating to the information recipient of the business can vary from day to day, the variation information is the change amount of the numerical information about one or more of the activity of loyalty and organization for organization, a daily A fluctuation information provision process ,
The characteristics provided by the information provider and the information receiver, wherein one or more of response speed, speech speed, talk length, voice tone, facial expression, and posture recorded in the individual characteristics database An individual characteristic analysis step of analyzing individual characteristics including information and determining communication characteristics of the information provider and the information recipient;
Based on the variation information and the communication characteristics determined in the individual characteristic analysis step, useful information generation step for generating useful information related to communication for the information provider,
A communication support program characterized by including: The individual characterization step, as the communication characteristics, based on said individual characteristic the information recipient and the information provider of each manager type, organizer type, any of the four types of supporters type and analyst type it is determined whether corresponds to,
The useful information generating step includes
If the information provider corresponds to the administrator type, it generates information about the interaction with the information recipient,
If the information provider falls under the organizer type, generate information about the timing of communication,
If the information provider falls under the supporter type, generate information on the specifics of the communication content,
If the information provider falls under an analyst type, generate information on the frequency of communication,
If the information recipient corresponds to the administrator type, it generates information related to the promotion of information sharing other members in the organization of the information recipient to the information recipient belongs,
If the information recipient falls under the organizer type, generate information regarding the promotion of communication between members regarding achievement of the goals of the organization to which the information recipient belongs ,
If the information recipient is of a supporter type, generate information on the current status regarding achievement of goals of the organization to which the information recipient belongs and / or promotion of feedback,
8. The information according to claim 6 , wherein when the information recipient corresponds to an analyst type, information related to promoting emotional understanding of other members in the organization to which the information recipient belongs is generated. Communication support program. In the individual characteristic analysis step, as the communication characteristic , the information recipient and the information provider are classified into the dominant senses of the auditory type, the language sense type, the tactile type, and the visual type, respectively, based on the individual characteristic. it is determined,
The useful information generation step is based on the sense of superiority,
If the information recipient is auditory, generate information about verbal communication;
If the information recipient is a language sense type, generate information about the logical structure of the communication content,
If the information recipient is a tactile type, generate information on promoting specific actions,
If the information recipient is of visual type, generate information about the visual composition of the communication content;
If the information provider falls under the auditory type, it generates information regarding suppression of oral communication,
If the information provider falls under the language sense type, generate information on the suppression of the logical configuration in communication,
If the information provider falls under the tactile type, it generates information regarding the suppression of specific behavior,
If the information provider is of visual type, generate information about visual composition in communication
The communication support program according to claim 6 or 7 , characterized by the above. Further comprising a feedback step of obtaining a reaction mode of the information recipient to the information transmission using the valuable information generated by the valuable information generating step,
The communication support program according to claim 6 or 7 , wherein the useful information generating step generates useful information based on the reaction mode.