JP2003195739A - Method of coaching in business and other various fields - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method which enables a person trying to solve a problem or trying to acquire and improve knowledge and skill to make achievements not by being one-sidedly taught depending on an instructor, etc., but by thinking for himself and making appropriate judgment, and which not only helps the person to solve an individual problem but also promotes the person's self-reliant growth afterwards. <P>SOLUTION: In the method of coaching, in order to attain the goal of the object person, a step of assessment test for checking what is the problem, a step of interview for clarifying a task to be performed, a step of session for following up execution of an action plan, and a step of evaluating the state of attaining the goal are reiteratively proceeded with the most appropriate flow. Through such processes, by enabling the object person to display the naturally endowed competence, attainment of positive results in solving a problem, etc., is realized. The process can be more effectively proceeded by carrying out group training or by properly combining tools such as telephone conference system, e-mail, and websites. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention utilizes tools such as a telephone conference system, electronic mail, and a website so that the target person can maximize his or her original ability and potential. , Problem solving and acquisition of knowledge / skills
The present invention relates to a method for effectively performing coaching, which is one of the techniques for improving the performance. Coaching can be used in all areas where learning can improve, such as business, sports and lifestyle.

[0002]

2. Description of the Related Art Generally, a teacher, a boss, or the like gives an "answer" to a person who has a problem in order to help solve the problem or help achieve a certain purpose. The method of guiding people is taken. In particular, in an organization such as a company, a person above the rank prepares an "answer", and a person below the rank tends to solve the problem by following the answer.

On the basis of bidirectional communication, consulting is also carried out in which a specific problem is jointly found with a client and the process of problem solving is carried out together.

Furthermore, like group training and group counseling, individual communication is aimed at solving individual problems, and not only face-to-face contact, but the problem resolution and achievement of the objectives of the target person using telephone or e-mail. Is being helped.

[0005]

[Problems to be solved by the invention] "Answer" by the teacher or boss
Such a method is based on one-way communication based on instructions and commands, and has a problem that it creates a dependency among the people who try to solve the problem. The idea that the “answer” is held by others, not by yourself, and needs to be given, also leads to the continuation of dominant / subordinate human relationships.

[0006] Regarding consulting that proceeds together with the process of solving the above problems, the know-how originally devised by the consultant is used, but since the method is not open to the public, anyone can refer to it. It's not a usable or usable method.

[0007] The purpose of the present invention is to assist a person who is trying to solve a problem or to achieve a certain purpose in obtaining an "answer" that the person originally has, and It is to provide a coaching method, which is one of the methods for problem solving and acquisition / improvement of knowledge / skills, in order to support to maximize the ability and potential of the people.

It is also an object of the present invention to enhance the applicability of the coaching method of the present invention by showing some variations such as when conducting through group communication or when using a tool such as a telephone conference system.

[0009]

The coaching process can be divided into several steps. Each step is a continuous flow, not a clear break for each step. Also, instead of ending each step once, the flow of steps is repeated as necessary to proceed.

By taking the assessment test, the subject can check the points to be noted and the points to be improved for achieving the purpose. In addition, it is possible to grasp the tendency of oneself such as the type of communication of oneself, and it becomes a preparation for the achievement of the purpose in the following process. Usually, the target theme is preset by the target person and is confirmed with the coach at the beginning of the process, but the target person may set the theme only after entering the coaching process.

The coach interviews the target person while referring to the result of the assessment test, and clarifies the problem to be cleared in order to realize the intended theme. There are a number of issues that can be cited, but they identify issues that need special focus to achieve the objectives, and generate attention and reassurance for the subject.

Based on the issues to be cleared, the target person
Develop an action plan with images and procedures of how to actually act. Then, the action plan will be implemented, but the coach will follow up by encouraging the subject and raising awareness through questions as appropriate.

[0013] Every predetermined deadline or action
At each break in the execution of the plan, the subject looks back on what he has noticed and what he / she has observed, confirms new discoveries and questions, and evaluates the achievement status of the objective. Coaches do not unilaterally comment, but encourage the subject to make their own insights and questions.

In the coaching process, the subject himself
The process ends when you are satisfied with the theme you have set. Usually, the first evaluation will clarify the issues to be cleared next, formulate an action plan, and execute the action plan while receiving follow-up from the coach. Then, the step of evaluating the achievement status of the objective is repeated many times, and the objective achievement is gradually approached at a large level.

In group coaching, group training may be conducted first. It is possible to let the target person understand what coaching is, and to carry out the coaching process while experiencing it through hands-on experience such as role-playing. It is effective when a relatively large number of people receive coaching on a common theme. Although it depends on the period, usually, the process up to the evaluation step is conducted in group training.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION
You can receive it on the site, in HTML mail, in writing, or verbally. By answering the questions, you can check what the problem is and understand your problem. If you decide that you don't need to go through the coaching process that follows, self-contained there.
As a result, it becomes possible to deal with the situation flexibly by judging the difficulty level of the task, etc., and it also leads to cost reduction.

The interview for clarifying the problem to be cleared is basically conducted in person or by telephone. The coach will help you listen to the subject's live voice, ask appropriate questions, and identify issues that should be of particular focus. Also, as with the assessment test, it can be conducted by HTML mail. In this case, receive e-mail from the target person, judge according to the content, send an answer, etc.
It can be automatically processed by a computer.

The session for following up on the execution of the action plan utilizes various tools and is rich in variations. Not only face-to-face and phone calls, but for example by e-mail, to monitor (observe) changes in the behavior and outcomes of the target person, and to issue issues and receive opinions and answers.

Further, on the website, the test is conducted and the answer is displayed immediately, or the opinions and answers of other participants are aggregated and displayed in the group coaching so that each participant can browse. It is also possible to In addition,
On the website, there is also an advantage that images (moving images) can be browsed and various files can be downloaded and saved.

In the case of face-to-face, it is also effective to execute the action plan by role playing. At that time, the coach should be careful not to give any influence to the target person without giving any instruction on the way. If you deviate significantly from your action plan, ask questions during the process to focus your attention.

When using e-mails and Web sites, various media such as personal computers, PDAs (personal digital assistants), mobile phones, and televisions connected to CATV via a set top box can be used. it can. Therefore, the range of choices for the environment in which the subject receives coaching is widened.

It is desirable that the evaluation of the achievement status of the purpose be carried out in person or by telephone. This is because it is more effective to actually talk because the target person confirms new discoveries and questions and evaluates the achievement status of the purpose through exchanging questions.
It is possible to proceed on the website or by exchanging electronic mail, but it is inferior in that it takes time for the process and it is difficult to convey subtle nuances.

The coaching process of the present invention is based on the flow of steps shown in FIG. If necessary, the process proceeds while repeating the flow of steps, and ends when the subject evaluates that he / she has achieved the purpose in view of the set theme.

In the case where the interview step is skipped as shown in FIG.
In some cases, the test steps may be omitted. In each case, it does not mean that the contents of the omitted steps are not performed at all, but it means that the method of applying the specific gravity of each step is changed according to the situation of the target person.

Similarly, as shown in FIG. 4, there is a case where an assessment test and an interview are simultaneously performed in parallel to advance the coaching. In short, each step does not have a clear break at each step, but the coaching process is assembled in the most suitable form for the subject.

In the coaching of the present invention, "Patent application 1
The telephone conference system described in “1-244455” can be utilized. In that case, it is also possible to divide the group in the middle and hold a subcommittee, and to reassemble in the middle. In addition, oral role-playing can be performed so that other participants can evaluate the content and provide feedback.

Coaching can be applied to all fields in which performance and the like can be improved through learning, such as business, sports, and lifestyle.
As an example, let's take a representative theme. Entrepreneurship, changing jobs / independence, raising sales results, training subordinates, project management, career advancement, service improvement, leadership,
Time management, health promotion / management, diet, stress reduction, communication, exam passing / qualification, life planning, balancing life, finding worth living, organizing, coaching skills, etc.

The main skills required for coaching are "acknowledge", "question", "request", and "quick".
Has skills such as "communication" and "approval".
By utilizing these skills comprehensively, it is possible to produce high coaching results. The coaching skill is a skill required of a coach in each scene of coaching and can be learned by anyone.

The "acknowledge" skill is a skill that encourages or motivates the target person. In the conventional educator-based teaching method, the person who has the knowledge tends to teach the person who does not have the knowledge unilaterally. Coaching, which is the opposite of that, is a learner-centered learning method, and since it is essential that the person himself / herself takes the initiative, this skill is highly important.

The "question" skill is a skill for asking appropriate questions in order to bring out the awareness and selection of the subject. Good questions can be produced by coaches. If a question is answered, be sure to take it and connect it to the next question. Be careful not to speak in a straightforward manner, and devise expressions that match your opponent.

The "request" skill is "what should I do" in order for the target person to proceed to the next step.
It is a skill to ask such questions. By asking appropriate questions according to the situation, the target person can create an opportunity to think and act.

The “quick” skill is a skill for understanding what the target person is talking about and what he / she is really trying to convey. It is a skill to be felt. For example, nodding, pausing, or hitting an arrow can give the speaker a sense of security and create an atmosphere that is easy to talk to. For coaches, the more they listen to the subject, the more appropriate words they can use.

The "communication" skill is not limited to words, but is a skill for communicating with the target person through all elements such as voice tone, facial expression, and attitude. There are various types of people, such as those who want to talk to themselves and those who like to speak more and more, but devise a communication method so that it is most effective depending on the other person.

The "approval" skill is a skill that affirms the target person and accelerates the process. In coaching, the subject feels anxiety because he / she will be required to change from his / her previous self in order to achieve the purpose. By allowing the coach to timely recognize that the subject is moving in the right direction, the subject can proceed to the next step with confidence and confidence.

Basically, coaching is performed by a coach (person) supporting the target person, but in the coaching method of the present invention, various tools play the role of coach without human intervention. It is also possible to do so. On the website,
Video tape, cassette tape, CD-ROM, Pow
Coaching can be performed using software such as erPoint, a manual, or a drill. As a result, it is possible to dramatically increase the chances of using the technique of coaching, and it is possible to reduce the financial and time costs.

[0036]

EFFECTS OF THE INVENTION The conventional method in which the teacher or the boss gives the "answer" has a problem that it creates a dependency in the person who is trying to solve the problem. However, the coaching method of the present invention. According to this, since the subject develops an eye so that the subject can think for himself and make an appropriate judgment, there is an effect that autonomous growth can be promoted. If you give the "answer" immediately, you will get good results on the spot, so you can achieve results in the short term, but in the long term, you will not be able to develop autonomous human resources.

Coaching is a method that anyone can use if they understand the basic ideas and processes and acquire the necessary skills, and they can be used in a wide range of areas such as business, sports, and lifestyles to improve performance through learning. It can be applied in various fields.

Further, the coaching method of the present invention has an advantage that the coach does not need to have expert knowledge about the subject area. The coach need only find and show points to focus the subject's attention. The points can be found through dialogue with the subject because the coach has the hint in the subject's story rather than looking for it alone.

Since the behavior is naturally changed if the subject becomes cognitive and aware, the coach asks the subject to be aware of the way of cognition. To do. Since the subject will also learn about the cognitive process, there is an effect that the results will be transferred not only to the area of the theme of coaching but also to other wide areas.

Not only in the face-to-face meeting, various tools such as a telephone conference system, electronic mail, and a website are appropriately combined and used, so that the coaching can be performed effectively and at low cost, and the target person can perform the coaching. You can broaden your choice of receiving environment.

According to the coaching method of the present invention, the subject can exhibit the ability and function which he / she originally possesses to learn spontaneously through experience. Spontaneous learning has the characteristics of high performance and pleasure. When joy is felt, it has the effect of improving motivation for learning and achievements, and starting a virtuous cycle of further learning, achievements, and increased joy.

[Brief description of drawings]

1 is a flow chart showing the basic process of coaching of the present invention.

FIG. 2 is a flow chart for proceeding without the interview step of the basic process.

FIG. 3 is a flow chart of the case where the assessment / test step is omitted from the basic process.

FIG. 4 is a flow chart in the case where the steps of the assessment test and the interview are simultaneously performed as an application of the basic process.

Claims (4)

[Claims] 1. An assessment test step for checking what is a problem in order to achieve the objectives of the target person, an interview step for clarifying an issue to be cleared, and an action plan A coaching method, which is one of the techniques for problem solving and acquiring / improving knowledge / skills, which has a step of a session to follow up the execution and a step of evaluating the achievement status of the purpose. 2. The method of coaching according to claim 1, wherein group training is conducted first. 3. The group according to claim 1 or 2, wherein the telephone conference system described in Japanese Patent Application No. 11-244455 is used.
Coaching method. 4. The coaching method according to any one of claims 1 to 3, wherein the coaching is performed more effectively by appropriately combining and using tools such as an electronic mail and a website.