JP6570215B2 - Order receiving device, order receiving system, order receiving method, terminal, and program. - Google Patents

Description

  The present invention mainly relates to an order receiving apparatus that receives an order using a mobile terminal.

  Systems have been proposed that allow customers to place orders at restaurants using their mobile terminals (see, for example, Patent Document 1 and Patent Document 2).

  In order to make the store clerk know how many orders the customer orders are, the system of Patent Literature 1 is used to identify the customer identification information of the customer who placed the order and the table used by the customer at the time of ordering. Information (reading device identification information for identifying the reading device set for each table) is stored in association with each other.

  Further, the system of Patent Document 2 stores the customer member ID and the table ID of the table used by the customer in association with each other when the table is opened, and the customer terminal of the system stores the order information and the table ID when the customer orders. Is transmitted to the management server of the system (refer to the summary of Patent Document 2, FIG. 2, etc.).

JP 2013-54575 A (published March 21, 2013) JP 2013-58064 A (published March 28, 2013)

  The conventional system has a problem that only a store that assigns a specific table (a table for the customer) to a customer who visits the store can use the system. For example, a store (for example, a store in a food court) where a customer is likely to move to another table after placing an order cannot receive an order using the conventional system.

  The present invention has been made in view of the above problems, and a main object thereof is to realize an order receiving apparatus that can be used even in a store that does not assign a specific table to a customer who has visited the store.

  In order to solve the above-described problem, an order receiving apparatus according to an aspect of the present invention includes an order information acquisition unit that acquires order information indicating details of a customer's order, and a position that indicates a current position of a device carried by the customer. Position information acquisition means for acquiring information, and recording means for associating the position information with the order information and recording them in a storage unit.

  The order reception apparatus according to one aspect of the present invention can be used even in a store that does not assign a specific table to a customer who visits the store.

It is a system configuration figure of an order reception system concerning Embodiment 1, 2, and 4 of the present invention. It is a block diagram which shows the hardware constitutions of the main apparatuses (a server, a customer's smart phone, a shop assistant terminal, and a beacon apparatus) included in the order reception system of FIG. It is a functional block diagram which shows the main functions implement | achieved by the control part (CPU) of the server of FIG. It is a functional block diagram which shows the main functions implement | achieved by each control part (each CPU) of the smart phone of FIG. 2, and a shop assistant terminal. It is the figure which illustrated typically the position data which are previously recorded on the server of FIG. 2, and shows the position of each beacon apparatus. It is a sequence diagram which shows operation | movement of the order reception system which concerns on Embodiment 1 of this invention. It is the figure which illustrated the order screen displayed on the smart phone concerning Embodiments 1-4 of the present invention. It is the figure which illustrated typically the data which the server concerning Embodiments 1-4 of the present invention records about the smart phone which transmitted order data. It is the figure which illustrated the slip which the kitchen printer contained in the order reception system concerning Embodiments 1-4 of the present invention prints. It is the figure which illustrated the customer number input screen displayed on the terminal for shop assistants concerning Embodiments 1-3 of the present invention. It is the figure which illustrated the in-store map displayed when the terminal for shop assistants concerning Embodiments 1-3 of the present invention receives the input of a customer number. It is a sequence diagram which shows operation | movement of the order reception system which concerns on Embodiment 2 of this invention. It is the figure which illustrated the in-store map displayed when the terminal for shop assistants concerning Embodiment 2 of this invention receives the input of the customer number of the customer who is not in the table space of a shop. It is a system block diagram of the order reception system which concerns on Embodiment 3 of this invention. It is a functional block diagram which shows the main functions implement | achieved by each control part (each CPU) of the server and beacon apparatus which are contained in the order reception system of FIG. It is a sequence diagram which shows operation | movement of the order reception system of FIG. It is a sequence diagram which shows operation | movement of the order reception system which concerns on Embodiment 4 of this invention. It is the figure which illustrated the information presentation screen (information presentation screen in which the position of the portable terminal of all the customers who are waiting for the ordered goods) displayed by the terminal for shop assistants concerning Embodiment 4 of the present invention.

<Embodiment 1>
Hereinafter, an order reception system according to an embodiment of the present invention will be described with reference to FIGS.

(Outline of order reception system)
An outline of the order receiving system according to the present embodiment will be described with reference to FIG. FIG. 1 is a system configuration diagram of an order receiving system according to the present embodiment.

  As shown in FIG. 1, the order reception system according to the present embodiment includes a server 100, a smartphone 200, three beacon devices 300 (300-1 to 300-3), a store clerk terminal 400, a router 500, and a kitchen printer. 600 is included. Among these, the smartphone 200 is a terminal carried by a customer, and the other devices are devices managed by the store. The store clerk terminal 400 is a handy terminal carried by a store clerk (distributor). Note that the number of beacon devices 300 may be four or more.

  The customer can place an order at the store using the smartphone 200, but the server 100 receives the order data from the smartphone 200 that has transmitted the order data in response to a request from the store clerk. The terminal position information indicating is acquired. Then, the server 100 transmits the seat map data indicating the current position of the smartphone 200 to the clerk terminal 400 after managing the order data (ordered product information and the like) and the terminal position information in association with each other.

  By checking the seat map displayed on the clerk terminal 400, the store clerk can grasp where the customer who ordered the product is located when the product is arranged.

  The outline of the order reception system has been briefly described above.

(Configuration of main devices included in the order reception system)
Next, the configuration of main devices included in the order receiving system according to the present embodiment will be described with reference to FIGS. FIG. 2 is a block diagram illustrating hardware configurations of the server 100, the smartphone 200, the beacon device 300, and the clerk terminal 400. FIG. 3 is a functional block diagram illustrating main functions implemented by the CPU of the server 100. FIG. 4 is a functional block diagram showing main functions realized by the CPUs of the smartphone 200 and the clerk terminal 400.

  First, the hardware configuration of each apparatus will be described with reference to FIG.

(Hardware configuration of server 100)
As illustrated in FIG. 2A, the server 100 includes a storage unit 110, a control unit 120, and an Ethernet (registered trademark) unit 130.

  The storage unit 110 is a recording medium on which various programs are recorded. A database is recorded in the storage unit 110. In the present embodiment, the storage unit 110 is a hard disk drive, but the storage unit 110 may be another type of device (for example, a flash memory).

  The control unit 120 is a CPU and controls the entire server 100.

  The Ethernet unit 130 is an Ethernet interface provided to perform IP communication with other devices (such as the smartphone 200).

(Hardware configuration of smartphone 200)
The smartphone 200 is a device (central) having a function of receiving a beacon signal transmitted using BLE communication. Note that the device functioning as the central device may be another type of device (for example, a tablet terminal or a mobile PC) instead of the smartphone 200.

  As shown in FIG. 2B, the smartphone 200 includes a storage unit 210, a control unit 220, a 3G communication module unit 230, a BLE communication module unit 240, and a touch panel display unit 250.

  The storage unit 210 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 210 is a flash memory, but the storage unit 210 may be another type of device.

  The control unit 220 is a CPU and controls the entire smartphone 200.

  The 3G communication module unit 230 is a communication module for performing 3G communication with a carrier radio base station. The smartphone 200 performs IP communication with other devices via the 3G communication module unit 230. The smartphone 200 is a communication module used for IP communication, instead of the 3G communication module unit 230, 3.5G communication (HSPA +, etc.), 3.9G communication (WiMAX, LTE, etc.), or 4G communication (WiMAX2). Or a communication module (not shown) for performing LTE-Advanced).

  The BLE communication module unit 240 is a communication module for performing BLE (Bluetooth (registered trademark) Low Energy) communication with the beacon device 300.

  The touch panel display unit 250 is a display device that functions as an operation reception unit.

(Hardware configuration of beacon device 300)
The beacon device 300 is a device (peripheral) that transmits a beacon signal using BLE communication. The beacon device 300 in this embodiment is a general-purpose device (smart phone, PC, etc.) in which a program for causing the device to function as a peripheral is installed, but the beacon device 300 is a dedicated device that is fixed to the wall. It may be.

  As shown in FIG. 2C, the beacon device 300 includes a storage unit 310, a control unit 320, a WiFi communication module unit 330, and a BLE communication module unit 340.

  The storage unit 310 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 310 is a flash memory, but the storage unit 210 may be another type of device.

  The control unit 320 is a CPU and controls the entire beacon device 300.

  The WiFi communication module unit 330 is a communication module for performing WiFi communication with a wireless LAN access point (router 500). The beacon device 300 performs IP communication with other devices via the WiFi communication module unit 330.

  The BLE communication module unit 340 is a communication module for performing BLE communication with a device (such as the smartphone 200) functioning as a central.

  In this embodiment, the beacon device 300 is used as a peripheral for BLE communication. In this case, the beacon device 300 does not need to be provided with the WiFi communication module unit 330.

(Hardware configuration of terminal 400 for clerk)
As shown in FIG. 2D, the clerk terminal 400 includes a storage unit 410, a control unit 420, a WiFi communication module unit 430, and a touch panel display unit 440.

  The storage unit 410 is a recording medium on which various programs are recorded. In the present embodiment, the storage unit 410 is a flash memory, but the storage unit 210 may be another type of device.

  The control unit 420 is a CPU and controls the salesclerk terminal 400 as a whole.

  The WiFi communication module unit 430 is a communication module for performing WiFi communication with a wireless LAN access point. The salesclerk terminal 400 performs IP communication with other devices via the WiFi communication module unit 430.

  The touch panel display unit 440 is a display device that functions as an operation reception unit.

  The hardware configuration of the main device has been described above, but other devices included in the order receiving system according to the present embodiment will be described.

(Router 500)
The router 500 is a router that functions as a wireless LAN access point.

(Kitchen printer 600)
The kitchen printer 600 is a printer for printing a slip showing the contents of an order. The kitchen printer 600 is connected to the router 500 via WiFi. When the kitchen printer 600 receives the printing slip data from the server 100, the kitchen printer 600 prints the slip represented by the slip data.

  Next, functions realized by the CPU of the server 100, the smartphone 200, and the clerk terminal 400 will be described with reference to FIGS.

  FIG. 3 is a functional block diagram showing main functions realized by the control unit 120 of the server 100. FIG. 4 is a functional block diagram showing main functions realized by the control unit 220 of the smartphone 200 and the control unit 420 of the terminal 400 for shop assistant. FIG. 5 is a diagram schematically illustrating position data indicating the position of each beacon device 300 recorded in advance in the server 100.

(Regarding functions realized by the server 100 by the CPU)
As shown in FIG. 3, the control unit 120 of the server 100 reads out various programs, and as illustrated in FIG. 3, the position information acquisition processing unit 121, the order information acquisition processing unit 122, the customer number generation processing unit 123, and the seat map data transmission processing unit 124. , And functions as the print processing unit 125.

  Each time the position information acquisition processing unit 121 receives a seat map data transmission request indicating the position of the customer's mobile terminal from the clerk terminal 400, the position information acquisition processing unit 121 indicates the current position of the customer's mobile terminal (such as the smartphone 200). Terminal location information is acquired from the mobile terminal.

  The order information acquisition processing unit 122 acquires order merchandise information indicating the contents of the customer's order from the mobile terminal (such as the smartphone 200) of the customer. Further, the order information acquisition processing unit 122 acquires terminal-specific information, which is information specific to the mobile terminal, together with the order product information from the customer's mobile terminal. The terminal specific information may be a terminal ID, a terminal MAC address, or a terminal serial number.

  The customer number generation processing unit 123 generates a new customer number corresponding to the terminal specific information with the order information acquisition processing unit 122 acquiring the terminal specific information as a trigger. The customer number generation processing unit 123 may generate a new customer number at random, or may generate a new customer number by adding 1 to the most recently generated customer number.

  Each time the seat map data transmission processing unit 124 receives a seat map data transmission request indicating the position of the customer's mobile terminal from the clerk terminal 400, the customer's customer number and the current location of the mobile terminal are obtained. The seat map data including the terminal position information shown and the image data representing the seat map (map showing the interior of the store) is transmitted to the store clerk terminal 400.

  The print processing unit 125 generates print slip data including the customer number and order product information, and transmits the generated slip data to the kitchen printer 600.

(About functions realized by the smartphone 200 by the CPU)
The control unit 220 of the smartphone 200 functions as an order-related processing unit 221 and a position information generation processing unit 222 as illustrated in FIG. 4A by reading an ordering program.

  When the order-related processing unit 221 starts an ordering program, the order-related processing unit 221 requests the server 100 for position data (data in FIG. 5) indicating the position of each beacon device 300 and order screen data. And the order screen is displayed on the touch panel display unit 250.

  Further, when the user inputs the order details (name and order quantity of each order product) through the order screen, the order related processing unit 221 displays the order product information indicating the order details of the user together with the terminal-specific information of the smartphone 200. Send to server 100.

  The position information generation processing unit 222 communicates with each beacon device 300 based on the reception intensity of the beacon signal transmitted from each beacon device 300 and the reference RSSI included in the Advertising frame included in each beacon signal. Calculate the distance. The reference RSSI is a reference value of the reception intensity when the distance between the beacon device 300 and the smartphone 200 is 1 m.

  The position information generation processing unit 222 identifies the position of the smartphone 200 by three-point surveying based on the calculated distance and position data indicating the position of each beacon device 300. The position information generation processing unit 222 generates position information indicating the specified position. Note that the position information generation processing unit 222 may specify the position of the smartphone 200 by the fingerprinting method based on the reception intensity of the beacon signal transmitted from each beacon device 300.

(Regarding functions realized by CPU of clerk terminal 400)
The control unit 420 of the store clerk terminal 400 functions as a customer number transmission processing unit 421 and a seat map display processing unit 422 as shown in FIG. 4B by reading various programs.

  When the customer number transmission processing unit 421 receives an operation for inputting the customer number of the customer waiting for the ordered product via the touch panel type display unit 440, the customer number transmission processing unit 421 transmits the input customer number to the server 100. The operation of inputting the customer number here is an operation for designating which of the plurality of customers waiting for the ordered product is to display the terminal position information indicating the current position of the mobile terminal. .

  When the seat map display processing unit 422 receives the seat map data, the seat map display processing unit 422 extracts image data, terminal position information, and a customer number from the seat map data, and displays the seat map represented by the customer number and the image data on a touch panel display. This is displayed on the part 440.

  Further, the seat map display processing unit 422 displays a predetermined mark at the position indicated by the terminal position information on the seat map. That is, the seat map display processing unit 422 causes the touch panel display unit 440 to display information indicating the current position of the terminal carried by the customer corresponding to the customer number input by the store clerk.

  In the above, the function which the server 100, the smart phone 200, and the shop assistant terminal 400 implement | achieve by CPU was demonstrated.

(Operation of order reception system)
Next, the operation of the order receiving system according to the present embodiment will be described with reference to FIGS. It is assumed that the order screen is displayed on the smartphone 200 before the operation described below is started.

  FIG. 6 is a sequence diagram showing the operation of the order receiving system according to the present embodiment. FIG. 7 is a diagram illustrating an order screen displayed on the smartphone 200. FIG. 8 is a diagram schematically illustrating data recorded on the smartphone 200 from which the server 100 has transmitted the order data. FIG. 9 is a diagram illustrating a slip printed by the kitchen printer 600. FIG. 10 is a diagram illustrating a customer number input screen displayed on the clerk terminal 400. FIG. 11 is a diagram illustrating an in-store map (seat map) displayed when the store clerk terminal 400 receives an input of a customer number of a customer in the table space.

  In S <b> 1, the order related processing unit 221 receives an order operation by the user of the smartphone 200. Specifically, the order-related processing unit 221 receives an operation of pressing the “order” button shown in FIG.

  After S1, the order related processing unit 221 transmits the order product information input by the order operation to the server 100 together with the terminal specific information of the smartphone 200 (S2).

  After S2, the customer number generation processing unit 123 of the server 100 that has received the product order information and the terminal specific information generates a customer number corresponding to the received terminal specific information (S3).

  After S3, the print processing unit 125 generates print slip data using the generated customer number and the received product order information, and transmits the generated slip data to the kitchen printer 600 (S4). .

  After S4, the customer number generation processing unit 123 registers a new record including the product order information, the terminal unique information, the customer number, and the IP address of the smartphone 200 in the order table of the database (S5). Note that the order table includes information necessary for distributing products to customers waiting for products ordered using the mobile terminal.

  On the other hand, the kitchen printer 600 that has received the slip data prints the slip represented by the received slip data (S6). For example, when the new record registered in S5 is a record as shown in FIG. 8A, the kitchen printer 600 prints a slip as shown in FIG.

  Thereafter, the cook who viewed the slip printed in S6 completes the ordered product, and delivers the ordered product to the distributor along with the slip. Then, in order to search for the customer who ordered the product (specifically, the customer carrying the smartphone 200), the distributor picks up the clerk terminal 400 and displays the customer number on the customer number input screen shown in FIG. Assume that you have entered a number.

  In S <b> 7, the customer number transmission processing unit 421 receives the customer number (described on the slip) by the distributor via the operation screen (for example, the customer number input screen shown in FIG. 10) displayed on the touch panel type display unit 440. Customer number) is accepted.

  After S7, the customer number transmission processing unit 421 of the clerk terminal 400 transmits the input customer number to the server 100 (S8).

  After S8, the location information acquisition processing unit 121 of the server 100 that has received the customer number from the clerk terminal 400 identifies the IP address of the customer's mobile terminal corresponding to the customer number by referring to the order table in the database. To do. Then, the location information acquisition processing unit 121 transmits a terminal location information transmission request to the identified IP address (that is, to the smartphone 200) (S9).

  After S9, the location information generation processing unit 222 of the smartphone 200 that has received the terminal location information transmission request generates terminal location information indicating the current location of the smartphone 200, and transmits the generated terminal location information to the server 100 ( S10).

  After S10, the position information acquisition processing unit 121 of the server 100 that acquired the terminal position information searches the order table for a record including the customer number received after S8. Then, the position information acquisition processing unit 121 updates the corresponding record so that the acquired terminal position information is included in the corresponding record (S11).

  For example, when the corresponding record before the update is the record shown in FIG. 8A and the terminal position information is the coordinate value (5.00, 1.50), the position information acquisition processing unit 121 displays the corresponding record in FIG. Update the contents as shown in b). In the present embodiment, the coordinates (A, B) are coordinates in a coordinate system having the origin at the position where the beacon device 300-1 is installed. Specifically, the coordinates (A, B) are positions in which the distance in the short direction of the rectangular table space is A meter away from the origin, and the distance in the longitudinal direction of the table space is B meters away from the origin. Is shown.

  After S11, the seat map data transmission processing unit 124 reads the terminal position information and the customer number from the corresponding record, and reads image data representing the seat map from the storage unit 110. Then, the seat map data transmission processing unit 124 transmits the seat map data including the terminal position information, the customer number, and the image data to the clerk terminal 400 (S12).

  After S12, the seat map display processing unit 422 of the clerk terminal 400 that has received the seat map data displays the customer number and the seat map on the touch panel display unit 440, and at the position indicated by the terminal position information on the seat map. A black circle mark is displayed (S13). For example, the seat map display processing unit 422 displays an image as shown in FIG. 11A on the touch panel display unit 440.

  The operation of the order reception system according to this embodiment has been described above.

  If a record including terminal unique information having the same value as the terminal unique information transmitted in S2 exists in the order table, the customer number generation processing unit 123 does not newly generate a customer number. May be.

  In this case, instead, the order information acquisition processing unit 122 identifies a record in which the terminal unique information having the same value as the terminal unique information transmitted in S2 is recorded from the order table, and orders the identified record. The value of the product information field may be updated using the ordered product information transmitted in S2. That is, the order information acquisition processing unit 122 reads the character string (character string indicating the order product information) recorded as the value of the order product information field from before the update and the character string indicating the order product information transmitted in S2. The value of the order product information field may be updated so as to include both.

  Thereby, the server 100 can receive multiple orders from the same customer.

(Advantages of server 100)
As described above, the server 100 acquires the order information acquisition processing unit 122 that acquires the order product information indicating the contents of the customer's order, and the position information that acquires the terminal position information indicating the current position of the smartphone 200 carried by the customer. An acquisition processing unit 121.

  In addition, the control unit 220 (specifically, the position information acquisition processing unit 121 and the customer number generation processing unit 123) of the server 100 associates the terminal position information with the ordered product information and records them in the storage unit 110.

  According to the above configuration, when the customer places an order, the server 100 acquires the order product information indicating the order contents of the customer and also acquires the position information indicating the current position of the customer who made the order. Then, the server 100 associates the terminal information and the ordered product information and records them in the storage unit 110.

  Then, the store using the server 100 can identify the position of the partner to whom the product is delivered by checking the position information associated with the ordered product information when the ordered product is completed.

  Therefore, it can be said that the server 100 can also be used in a store that does not assign a specific table to a customer who visits the store.

(Advantages of smartphone 200)
As described above, the smartphone 200 includes the order-related processing unit 221 that transmits the order product information indicating the content of the user's order to the server 100, and the position that indicates the current position of the own device to the server 100 that is the transmission destination of the order information. A position information generation processing unit 222 that transmits information.

  With the above configuration, the smartphone 200 enables “a user can place an order using his / her own device in a store where the server 100 is installed”.

  With the above configuration, the smartphone 200 carried by the user who placed the order transmits position information indicating the current position of the own device to the server 100 that is the transmission destination of the order information. Therefore, the smartphone 200 can notify the store clerk of the position of the user (customer) who placed the order regardless of whether or not the store visited by the user is a store that assigns a specific table to the customer.

  In addition, the user does not need to hold the smartphone 200 over another device (such as a reading device that reads information recorded on the mobile terminal) before placing an order using the smartphone 200. Therefore, it can be said that the smartphone 200 allows the user to easily place an order.

(Advantages of salesclerk terminal 400)
As described above, the clerk terminal 400 includes the customer number transmission processing unit 421 and the seat map display processing unit 422.

  The customer number transmission processing unit 421 receives an operation for designating which of the plurality of customers waiting for the ordered product should display information indicating the current position of the mobile terminal on the seat map display processing unit 422. .

  The seat map display processing unit 422 displays information indicating the current position of the designated customer's mobile terminal (such as the smartphone 200) on the touch panel display unit 440.

  With the above configuration, the clerk terminal 400 can make the clerk know the position of an arbitrary customer waiting for the ordered product.

(Advantages of order reception system)
In order to realize the order receiving system according to the present embodiment, it is not necessary to install a reading device for reading information recorded in the portable terminal for each table (for each seat). Therefore, it can be said that the order reception system according to the present embodiment enables operation at a low cost by a store.

<Embodiment 2>
Hereinafter, with reference to FIGS. 12 and 13, an order receiving system according to another embodiment of the present invention will be described. For convenience of explanation, members having exactly the same or substantially the same functions as those described in the first embodiment are denoted by the same reference numerals and description thereof is basically omitted.

(Outline of order reception system)
The order receiving system according to the present embodiment is basically the same as the order receiving system according to the first embodiment, but differs from the order receiving system according to the first embodiment in the following points.

  That is, the order reception system according to the present embodiment is different from the order reception system according to the first embodiment in the operation when the customer corresponding to the customer number is not in the table space when the store clerk inputs the customer number. Yes.

  Specifically, in the order receiving system according to the first embodiment, in the above case, the clerk terminal 400 displays a seat map, but does not display a predetermined mark on the seat map. On the other hand, in the order reception system according to the present embodiment, in the above case, the clerk terminal 400 displays a seat map and also displays a white circle mark at a position where the customer on the seat map is estimated to return. It is supposed to be.

(About the configuration of the order reception system)
The configuration of the order receiving system in the present embodiment is exactly the same as the configuration of the order receiving system according to the first embodiment. Therefore, description of the configuration of the order reception system is omitted.

(Operation of order reception system)
Next, the operation of the order receiving system according to the present embodiment will be described with reference to FIGS. It is assumed that the order screen is displayed on the smartphone 200 before the operation described below is started.

  FIG. 12 is a sequence diagram showing the operation of the order receiving system according to this embodiment. FIG. 113 is a diagram illustrating an in-store map (seat map) displayed when the store clerk terminal 400 receives an input of a customer number of a customer who is not in the table space.

  In S <b> 21, the order related processing unit 221 receives an order operation by the user of the smartphone 200.

  After S21, the order related processing unit 221 transmits the order product information input by the order operation to the server 100 together with the terminal specific information and the terminal position information of the smartphone 200. At substantially the same time, the position information generation processing unit 222 generates terminal position information indicating the current position of the smartphone 200, and transmits the generated terminal position information to the server 100 (S22).

  After S22, the customer number generation processing unit 123 of the server 100 that has received the product order information, the terminal unique information, and the terminal location information generates a customer number corresponding to the received terminal unique information. At substantially the same time, the location information acquisition processing unit 121 uses the received terminal location information to include terminal location information log data (the reception time of the terminal location information and the terminal location information in the record). Log data) is generated (S23).

  After S23, the print processing unit 125 generates print slip data using the generated customer number and the received product order information, and transmits the generated slip data to the kitchen printer 600 (S24). .

  After S24, the customer number generation processing unit 123 registers a new record including product order information, terminal unique information, customer number, terminal location information, and the IP address of the smartphone 200 in the order table of the database (S25). ). The kitchen printer 600 that has received the slip data prints the slip represented by the received slip data (S26).

  In addition, after S22, the smartphone 200 repeats the process of S27 described below, and the server 100 repeats the process of S28 described below.

  That is, in S <b> 27, the position information generation processing unit 222 generates terminal position information indicating the current position of the smartphone 200 and transmits the generated terminal position information to the server 100.

  In S <b> 28, the position information acquisition processing unit 121 updates the log data by adding a record including the reception time of the terminal position information and the terminal position information to the log data of the terminal position information.

  Thereafter, the cook who viewed the slip printed in S26 completes the ordered product and passes the ordered product to the distributor along with the slip. Then, in order to search for the customer who ordered the product (specifically, the customer carrying the smartphone 200), the distributor picked up the clerk terminal 400 and entered the customer number on the customer number input screen. Shall.

  After the customer number is input, the order receiving system performs the processes of S29 to S33. Since the process of S29-S33 is the same as the process of S7-S11 demonstrated in Embodiment 1, description of the process of S29-S33 is abbreviate | omitted.

  After S33, the seat map data transmission processing unit 124 reads the terminal position information and the customer number from the corresponding record, and reads image data representing the seat map and log data of the terminal position information from the storage unit 110. Then, the seat map data transmission processing unit 124 transmits the seat map data including the terminal position information, the customer number, the image data, and the log data to the clerk terminal 400 (S34).

  After S34, the seat map display processing unit 422 of the clerk terminal 400 that has received the seat map data displays the customer number and the seat map on the touch panel display unit 440, and displays a black circle or white circle mark on the seat map. (S35).

  Specifically, the seat map display processing unit 422 determines whether or not the position indicated by the terminal position information is within the table space (predetermined range), and the position indicated by the terminal position information is within the table space. When it is determined that the terminal position information is present, a black circle mark is displayed at the position indicated by the terminal position information on the seat map.

  On the other hand, if the seat map display processing unit 422 determines that the position indicated by the terminal position information is not within the table space, the seat map display processing unit 422 refers to the log data of the terminal position information. And the seat map display process part 422 specifies the position in the table space estimated that the customer corresponding to the customer number transmitted in S34 returns based on log data. As shown in FIG. 13, the seat map display processing unit 422 displays a white circle mark at the specified position.

  Specifically, the seat map display processing unit 422 refers to the terminal position information of all the records of the log data, and is the longest in the vicinity of which seat (which table) among all the seats (all tables) after the customer places an order. A white mark may be displayed near the position where the corresponding seat (table) is drawn. Alternatively, the seat map display processing unit 422 refers to the terminal position information of the record recorded in the most recent fixed period (for example, the most recent one minute), and the customer can select all the seats (all tables) in the certain period. It may be determined which seat (which table) is the longest, and a white mark may be displayed in the vicinity of the position where the corresponding seat (table) is drawn.

  Alternatively, the seat map display processing unit 422 obtains a representative value (average value or mode value) of the coordinate values by referring to the terminal position information (coordinate values) of all the records of the log data, and the representative value of the coordinate values indicates The location may be treated as the location where the customer is estimated to return. Alternatively, the seat map display processing unit 422 obtains a representative value of the coordinate value by referring to the terminal position information (coordinate value) of the record recorded in the latest fixed period, and determines the position indicated by the representative value of the coordinate value. , It may be treated as the location where the customer is estimated to come back.

  The operation of the order reception system according to this embodiment has been described above.

(Advantages of salesclerk terminal 400)
As described above, the clerk terminal 400 includes the customer number transmission processing unit 421 and the seat map display processing unit 422.

  The customer number transmission processing unit 421 receives an operation for designating which of the plurality of customers waiting for the ordered product should display information indicating the current position of the mobile terminal on the seat map display processing unit 422. .

  The seat map display processing unit 422 displays information indicating the current position of the mobile terminal on the touch panel display unit 440 when the current position of the designated customer's mobile terminal (such as the smartphone 200) is within the table space. To do. On the other hand, if the current position of the designated customer's mobile terminal is not in the table space, the seat map display processing unit 422 displays information indicating the position in the table space estimated to be returned by the customer. This is displayed on the expression display unit 440.

  With the above configuration, the clerk terminal 400 can be used even when the customer waiting for the product is not in the table space when the ordered product is completed (for example, when going to the toilet). The store clerk can be made aware of the table (seat) serving as a product distribution destination.

<Embodiment 3>
Hereinafter, with reference to FIGS. 14-16, the order reception system which concerns on another one Embodiment of this invention is demonstrated. For convenience of explanation, members having exactly the same or substantially the same functions as those described in the first embodiment are denoted by the same reference numerals and description thereof is basically omitted.

(Outline of order reception system)
An outline of the order receiving system according to the present embodiment will be described with reference to FIG. FIG. 14 is a system configuration diagram of the order receiving system according to the present embodiment.

  As shown in FIG. 14, the order receiving system according to the present embodiment includes a server 100 ′, a smartphone 200 ′, three beacon devices 300 ′, a clerk terminal 400, a router 500, and a kitchen printer 600.

  The order receiving system according to the present embodiment is basically the same as the order receiving system according to the first embodiment, but differs from the order receiving system according to the first embodiment in the following points.

  That is, in the order reception system according to the first embodiment, when the store clerk inputs the customer number, the server 100 is configured to acquire the terminal position information from the mobile terminal (smart phone 200 or the like) of the customer corresponding to the customer number. It had been.

  On the other hand, in the order reception system according to the present embodiment, when the store clerk inputs the customer number, the server 100 ′ can select the customer corresponding to the beacon device and the customer number from each of the three beacon devices 300 ′. Distance information indicating the distance to the mobile terminal (smart phone 200 ′ or the like) is acquired. Then, the server 100 ′ specifies the current position of the customer's mobile terminal based on the position information indicating the position of each of the three beacon devices 300 ′ and the distance information. Further, in the order receiving system according to the present embodiment, the smartphone 200 ′ operates as a peripheral.

(Configuration of order receiving system according to this embodiment)
Next, the configuration of main devices included in the order receiving system according to the present embodiment will be described. Note that the hardware configuration of each device according to the present embodiment is the same as that of each device according to the first embodiment, and thus the description of the hardware configuration of each device according to the present embodiment is omitted.

  Functions realized by the CPU of the server 100 ′, the smartphone 200 ′, and the beacon device 300 ′ will be described with reference to FIG. 15. FIG. 15 is a functional block diagram illustrating main functions implemented by the CPUs of the beacon device 300 ′ and the server 100 ′.

(Regarding functions realized by the CPU of the beacon device 300 ′)
The control unit 320 of the beacon device 300 ′ functions as a distance information transmission processing unit 321 and a distance measurement unit 322 as illustrated in FIG. 15A by reading various programs.

  The distance measuring unit 322 measures the distance to the mobile terminal based on the reception intensity of the signal transmitted from the mobile terminal (smart phone 200 ′ or the like) and the reference RSSI received from the mobile terminal.

  When the distance information transmission processing unit 321 receives a terminal location information transmission request from the server 100 ′, the distance information transmission processing unit 321 identifies the terminal specific information included in the transmission request and communicates with the mobile terminal corresponding to the terminal specific information. The distance is measured by the distance measuring unit 322. The distance information transmission processing unit 321 transmits distance information indicating the distance measured by the distance measuring unit 322 to the server 100 ′ together with the terminal specific information.

(Regarding functions realized by the server 100 ′ by the CPU)
The control unit 120 of the server 100 ′ reads various programs, and as shown in FIG. 15B, the terminal position specifying processing unit 121 ′, the order information acquisition processing unit 122, the customer number generation processing unit 123, the seat It functions as a map data transmission processing unit 124 and a print processing unit 125.

  The terminal position specifying processing unit 121 ′ specifies the current position of the customer's mobile terminal by three-point surveying based on the position information indicating the position of each of the three beacon devices 300 ′ and the distance information. It has become. This position information is recorded in the storage unit 110 when the three beacon devices 300 'are installed.

(About functions realized by the smartphone 200 'by the CPU)
The control unit 220 of the smartphone 200 ′ functions as the order-related processing unit 221 by reading the ordering program. Note that the smartphone 200 ′ does not function as the position information generation processing unit 222 even if the ordering program is read.

  Heretofore, the functions realized by the CPU of the server 100 ′, the smartphone 200 ′, and the beacon device 300 ′ have been described.

(Operation of order reception system)
Next, the operation of the order receiving system according to the present embodiment will be described with reference to FIG. It is assumed that the order screen is displayed on the smartphone 200 ′ before the operation described below is started.

  FIG. 16 is a sequence diagram showing the operation of the order receiving system according to this embodiment.

  In S41, the order related processing unit 221 accepts an ordering operation by the user of the smartphone 200 '.

  After S41, the order related processing unit 221 transmits the order product information input by the order operation to the server 100 together with the terminal specific information of the smartphone 200 '(S42).

  After S42, a signal transmission processing unit (not shown) of the smartphone 200 'periodically transmits a signal (S43) to each surrounding beacon device 300'. This signal includes information such as terminal-specific information of the smartphone 200 ′ and reference RSSI.

  Further, after S42, the customer number generation processing unit 123 of the server 100 'that has received the product order information and the terminal specific information generates a customer number corresponding to the received terminal specific information (S44).

  Thereafter, the order reception system performs the processes of S45 to S49. Since the process of S45-S49 is the same as the process of S4-S8 demonstrated in Embodiment 1, description of the process of S45-S49 is abbreviate | omitted.

  After S49, the terminal location specification processing unit 121 ′ of the server 100 ′ sends a request for transmitting distance information indicating the distance from the mobile terminal of the customer corresponding to the customer number received in S49 to each beacon. It transmits to apparatus 300 '(S50). In the following, it is assumed that the mobile terminal is the smartphone 200 ′, and the description after S 51 will be given.

  After S50, the distance information transmission processing unit 321 of each beacon device 300 'that has received the transmission request causes the distance measurement unit 322 to measure the distance to the smartphone 200'. The distance measuring unit 322 measures the distance to the smartphone 200 'based on the reception strength of the signal transmitted from the smartphone 200' most recently and the reference RSSI received from the smartphone 200 '. Then, the distance information transmission processing unit 321 transmits the distance information indicating the distance measured by the distance measuring unit 322 to the server 100 ′ together with the terminal specific information of the smartphone 200 ′ (S 51).

  After S51, the terminal location specification processing unit 121 ′ of the server 100 ′ that has acquired the terminal specific information and the distance information from each of the three beacon devices 300 ′ obtains position information indicating the locations of the three beacon devices 300 ′. Read from the storage unit 110. And terminal position specific process part 121 'specifies the present position of smart phone 200' by three-point surveying based on the read position information and distance information acquired from each of three beacon devices 300 '( S52).

  After S52, the terminal location specifying unit 121 'searches the order table for a record including the customer number received after S49. Then, the position information acquisition processing unit 121 updates the corresponding record so that the terminal position information indicating the current position of the smartphone 200 ′ specified in S 52 is included in the corresponding record (S 53).

  Thereafter, the order reception system performs the processes of S54 and S55. Since the processes of S54 and S54 are the same as the processes of S12 and S13 described in the first embodiment, the description of the processes of S54 and S55 is omitted.

  The operation of the order reception system according to this embodiment has been described above.

(Advantages of smartphone 200 ')
As described above, the smartphone 200 ′ includes the order-related processing unit 221 that transmits the order product information indicating the content of the user's order to the server 100 ′.

  With the above configuration, the smartphone 200 ′ enables “a user can place an order using his / her own device at a store where the server 100 ′ is installed”.

  In addition, the smartphone 200 ′ is combined with the three beacon devices 300 ′ that measure the distance from the smartphone 200 ′ based on a signal from the smartphone 200 ′, so that the current position of the smartphone 200 ′ is set to the server 100 ′. Can be identified.

  Therefore, the smartphone 200 ′ can inform the store clerk of the position of the user (customer) who placed the order regardless of whether the store visited by the user is a store that assigns a specific table to the customer.

<Embodiment 4>
Hereinafter, with reference to FIGS. 17 and 18, an order receiving system according to still another embodiment of the present invention will be described. For convenience of explanation, members having exactly the same or substantially the same functions as those described in the first embodiment are denoted by the same reference numerals and description thereof is basically omitted.

(Outline of order reception system)
The order receiving system according to the present embodiment is basically the same as the order receiving system according to the first embodiment, but differs from the order receiving system according to the first embodiment in the following points.

  That is, in the order reception system according to the first embodiment, the store clerk displays the customer map of the customer in order to display the seat map indicating the position of the mobile terminal of the customer waiting for the ordered product on the store clerk terminal 400. Is input to the clerk terminal 400.

  On the other hand, the order reception system according to the present embodiment is not configured to receive an input of a customer number. In the order reception system according to the present embodiment, the salesclerk terminal 400 ′ displays a seat map showing the positions of the mobile terminals of all customers waiting for the ordered product when the operation for displaying the seat map is received. It is supposed to be.

(About the configuration of the order reception system)
The configuration of the order reception system in the present embodiment is similar to the configuration of the order reception system according to the first embodiment, but the functional configuration of the clerk terminal 400 ′ is different from the functional configuration of the clerk terminal 400. The hardware configuration of the clerk terminal 400 ′ is the same as the hardware configuration of the clerk terminal 400 shown in FIG.

  The control unit 420 of the clerk terminal 400 ′ functions as the seat map display processing unit 422 by reading various programs. Note that the control unit 420 does not function as the customer number transmission processing unit 421 even if the ordering program is read out.

  Upon receiving the seat map data, the seat map display processing unit 422 extracts image data from the seat map data, and from the seat map data, the customer number of each customer waiting for the ordered product, and The terminal location information of the mobile terminal is extracted.

  The seat map display processing unit 422 displays the seat map represented by the extracted image data on the touch panel display unit 440. Further, the seat map display processing unit 422, for each customer waiting for the ordered product, a mark in which the customer's customer number is added to the position indicated by the terminal location information of the customer's mobile terminal on the seat map Is displayed.

(Operation of order reception system)
Next, the operation of the order receiving system according to the present embodiment will be described with reference to FIGS. It is assumed that the order screen is displayed on the smartphone 200 before the operation described below is started.

  FIG. 17 is a sequence diagram showing the operation of the order receiving system according to this embodiment. FIG. 18 is a diagram exemplifying an information presentation screen (information presentation screen showing the positions of mobile terminals of all customers waiting for ordered products) displayed by the clerk terminal 400 ′.

  In S <b> 61, the order related processing unit 221 receives an order operation by the user of the smartphone 200.

  After S61, the order receiving system performs the processes of S62 to S66. Since the process of S62-S66 is the same as the process of S2-S6 demonstrated in Embodiment 1, description of the process of S62-S66 is abbreviate | omitted.

  Thereafter, the cook who has viewed the slip printed in S66 completes the ordered product, and delivers the ordered product to the distributor along with the slip. Then, in order to search for a customer who ordered the product (specifically, a customer carrying the smartphone 200), the distributor took the terminal 400 for the clerk and performed an operation to display the seat map. And

  In S67, the seat map display processing unit 422 receives an operation for displaying a seat map. After S67, a seat map data transmission request is transmitted to the server 100 (S68).

  After S68, the location information acquisition processing unit 121 of the server 100 that requested transmission refers to all records in the order table of the database, and the IP address of each record (that is, the mobile terminal of each customer waiting for the ordered product). Address) is specified (S69). Then, the location information acquisition processing unit 121 transmits a transmission request for terminal location information to each identified IP address (that is, to each mobile terminal including the smartphone 200) (S70).

  After S70, the position information generation processing unit 222 of the smartphone 200 that has received the terminal position information transmission request generates terminal position information indicating the current position of the smartphone 200, and transmits the generated terminal position information to the server 100 ( S71). Similarly, each other mobile terminal that has received the transmission request also transmits terminal position information indicating its current position to the server 100.

  After S71, when the server 100 acquires the terminal location information from each customer's mobile terminal waiting for the ordered product, the location information acquisition processing unit 121 acquires the terminal location information acquired from the customer's mobile terminal for each customer. All records are updated so that is included in the record related to the customer (S72).

  After S72, the seat map data transmission processing unit 124 reads a pair of terminal position information and a customer number from each record, and reads image data representing the seat map from the storage unit 110. Then, the seat map data transmission processing unit 124 transmits the seat map data including each pair read from the order table of the database and the image data to the clerk terminal 400 '(S73).

  After S73, the seat map display processing unit 422 of the clerk terminal 400 'that has received the seat map data displays the seat map on the touch panel display unit 440 (S74). Further, for each pair included in the seat map display processing unit 422 and the seat map data, the customer number that forms the pair at the position indicated by the terminal position information that forms the pair on the seat map. The mark with is displayed.

  For example, when there are five customers waiting for the ordered product, the touch panel display unit 440 displays an information presentation screen (seat map) as exemplified in FIG.

  The operation of the order reception system according to this embodiment has been described above.

(Appendix 1 regarding Embodiment 4)
The touch-panel display unit 440 may display an information presentation screen in the form illustrated in FIG. 18A as an information presentation screen instead of displaying a seat map.

  That is, the store clerk terminal 400 ′ may accept an operation for displaying an information presentation screen having a different form from the seat map in S 67.

  In this case, the server 100 may read the pair of the terminal position information and the customer number from each record in S73 and transmit only the read pair to the salesclerk terminal 400 '.

  In step S74, the store clerk terminal 400 'may determine, for each received pair, to which seat the position indicated by the terminal position information that forms the pair is closest. Then, the store clerk terminal 400 ′ may display an information presentation screen as illustrated in FIG.

  That is, on the information presentation screen displayed by the salesclerk terminal 400 ′ in S74, for each customer waiting for the ordered product, the seat number of the seat closest to the position indicated by the terminal position information of the mobile terminal of the customer The customer number of the customer may be shown in a column on the right side of the column.

  As a result, the distributor who distributes the product ordered by the customer of customer number 2 confirms the information presentation screen as illustrated in FIG. 18A, so that the customer has the seat of seat number 06. You can see that you are in the vicinity. Needless to say, the distributor can also confirm the position of the customer waiting for the ordered product by confirming the information presentation screen as illustrated in FIG.

(Appendix 2 regarding Embodiment 4)
After S62, the terminal of the customer waiting for the ordered product (for example, the smartphone 200) may repeatedly transmit terminal position information indicating the current position of the own device to the server 100. Further, each time the server 100 receives the terminal location information from the terminal, the server 100 may update the log data of the terminal location information of the terminal and update the corresponding record of the order table.

  In this case, the server 100 may perform the following processing instead of executing the processing of S70 to S72 after S69. That is, for each customer waiting for the ordered product, the server 100 may estimate the seat number of the seat used by the customer based on the log data of the terminal position information of the customer terminal.

For example, as shown in FIG. 18, the total number of seats is 20, and the terminal of the customer A indicates the terminal position information indicating the vicinity of the seat of seat number i for each i of 1 to 20 by the time of S69. Consider a case where N _i times are transmitted to the server 100. In this case, when the maximum value among N _{1 to} N ₂₀ is N ₆ , the server 100 may estimate that “the seat number of the seat used by the customer A is 06”.

  And when terminal 400 'for shop assistants displays an information presentation screen illustrated in (a) or (b) of Drawing 18, about each customer who waits for the ordered goods in S74, the customer concerned The customer number of the customer may be displayed next to the seat number of the seat estimated to be used.

(Appendix 1)
In the step (S13, S35, S55) of displaying the seat map, the store clerk terminal 400 according to the first to third embodiments inputs the seat map image instead of the image as shown in FIG. An image in which the customer number and the customer seat number corresponding to the customer number (that is, the seat number of the merchandise distribution destination) are displayed on the seat map may be displayed.

  Alternatively, the salesclerk terminal 400 according to the first to third embodiments, instead of the process of displaying the seat map, displays a screen (a customer number input by the salesclerk and a customer corresponding to the customer number as shown in FIG. 11B). The step of displaying a screen showing the seat number of the user may be executed.

  In other words, the store clerk terminal 400 only needs to be able to display a screen that allows the store clerk to know which seat in the store the customer specified by the store is in, and the display format of the screen There are no particular restrictions.

(Appendix 2)
In each of the order reception systems according to the first, second, and fourth embodiments, the smartphone identifies the current position of its own device by referring to beacon signals from a plurality of surrounding beacon devices.

  However, the present invention is not limited to such a configuration. For example, the smartphone may specify the current position of its own device by indoor GPS (for example, IMES). Or a smart phone may specify the present position of an own machine using the position information transmitted from the connected base station.

  Or a smart phone may specify the position of an own machine based on the electric measurement information (MAC address of each wireless LAN access point, and field intensity) from a plurality of surrounding wireless LAN access points.

  Moreover, when using an order reception system in the store installed outdoors, the smart phone may identify the current position of the own device by GPS.

(Appendix 3)
In each order reception system of the first to third embodiments, the store clerk terminal receives an input of a customer number through an operation on the touch panel display unit. However, the present invention is not limited to this. That is, the store clerk terminal may be provided with a numeric keypad (physical key). Then, the store clerk terminal may accept the input of the customer number through an operation of pressing the numeric keypad.

  Further, the clerk terminal may display a list of customer numbers of customers waiting for the ordered product by inquiring of the server the customer numbers of customers waiting for the ordered product. In this case, the clerk terminal may be configured to accept an operation for selecting the customer number from the list instead of an operation for inputting the customer number.

(Appendix 4)
In each of the order reception systems according to the first to fourth embodiments, the server and the kitchen printer are installed in different places. However, the present invention is not limited to such a configuration. That is, instead of using a server and a kitchen printer, a POS cash register terminal having both the server function and the kitchen printer function may be used.

(Appendix 5)
In the order receiving system according to the third embodiment, each beacon device 300 ′ transmits distance information indicating a distance from the smartphone 200 ′ to the server 100 ′, and the server 100 ′ receives the information from each beacon device 300 ′. Based on the distance information and the position information indicating the position of each beacon device 300 ′, the current position of the smartphone 200 ′ is specified.

  However, the present invention is not limited to such a configuration. For example, a server (terminal position specifying server) for specifying the current position of the smartphone 200 ′ may be used separately from the server 100 ′. In this case, each beacon device 300 ′ transmits distance information indicating the distance to the smartphone 200 ′ to the terminal location specifying server, and the terminal location specifying server receives the distance information and each beacon received from each beacon device 300 ′. The current position of the smartphone 200 ′ may be specified based on the position information indicating the position of the device 300 ′. Then, the terminal location specifying server may transmit terminal location information indicating the current location of the smartphone 200 ′ to the server 100 ′.

(Appendix 6)
In the order receiving systems according to the first to fourth embodiments, only one server 100 or server 100 ′ is used. However, the present invention is not limited to such a configuration, and a plurality of servers may be used. In this case, each function (position information acquisition processing unit 121 (terminal position specifying processing unit 121 ′), order information acquisition processing unit 122, customer number generation processing unit 123, realized by the control unit of the server 100 (server 100 ′), For each function of the seat map data transmission processing unit 124 and the print processing unit 125), the function may be realized by the control unit of any one of the plurality of servers. Further, all of the plurality of servers may be provided by one operator, some of the plurality of servers are provided by a certain operator, and the remaining servers of the plurality of servers are It may be provided by another operator.

<Embodiment 5>
Control blocks for the server, smartphone, and clerk terminal of Embodiments 1 to 4 (particularly, a location information acquisition processing unit, an order information acquisition processing unit, a customer number generation processing unit, a seat map data transmission processing unit, a location information generation process) Unit, order related processing unit, customer number transmission processing unit, and seat map display processing unit) may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or CPU ( It may be realized by software using a Central Processing Unit.

  In the latter case, the server, the smartphone, and the terminal for the store clerk are a CPU that executes instructions of a program that is software that realizes each function, and a ROM in which the program and various data are recorded so as to be readable by the computer (or CPU) (Read Only Memory) or a storage device (these are referred to as “recording media”), a RAM (Random Access Memory) for expanding the program, and the like. And the objective of this invention is achieved when a computer (or CPU) reads the said program from the said recording medium and runs it. As the recording medium, a “non-temporary tangible medium” such as a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. The program may be supplied to the computer via an arbitrary transmission medium (such as a communication network or a broadcast wave) that can transmit the program. The present invention can also be realized in the form of a data signal embedded in a carrier wave in which the program is embodied by electronic transmission.

[Summary]
An order receiving apparatus (server 100) according to aspect 1 of the present invention includes order information acquisition means (position information acquisition processing unit 121) for acquiring order information (order product information) indicating the contents of a customer's order; A location information acquisition unit (order information acquisition processing unit 122) that acquires location information (terminal location information) indicating the current location of the device (smart phone 200), and the storage unit (storage unit) that associates the location information with the order information. 110) and recording means (position information acquisition processing unit 121 and customer number generation processing unit 123).

  According to the above configuration, when the customer places an order, the order receiving device acquires order information indicating the order contents of the customer and also acquires position information indicating the current position of the customer who made the order. The order receiving device records the terminal information and the order information in the storage unit in association with each other.

  Then, the store using the order receiving device can identify the position of the partner to whom the product is delivered by confirming the position information associated with the order information when the ordered product is completed.

  Therefore, it can be said that the order receiving device can be used in a store that does not assign a specific table to a customer who visits the store.

  In the order receiving apparatus according to aspect 2 of the present invention, in the aspect 1, the position information acquisition unit may acquire the position information at the same time as the order information acquisition unit acquires the order information. .

  Therefore, a restaurant using the order receiving device (a restaurant that does not provide a home delivery service) checks the location information acquired by the ordering device, so that when the person who ordered places the order, You can see if you are inside. That is, the restaurant can immediately recognize the positional information acquired by the ordering device, and can notice the fact of mischief before creating a product ordered by a person who is not in the store.

  The order reception device according to aspect 3 of the present invention may be the order reception apparatus according to aspect 1 or 2, wherein the position information acquisition unit repeatedly acquires the position information after the order information acquisition unit acquires the order information. .

  Therefore, the restaurant using the order receiving device can grasp the movement of the person who ordered the product by checking the position information every time the ordering device acquires the position information.

  The order reception device according to aspect 4 of the present invention is configured to acquire the position information every time the position information acquisition unit receives an instruction to cause the order reception device to acquire the position information. It may be.

  Therefore, the restaurant using the order receiving device can confirm the position of the customer waiting for the ordered product at a desired timing. For example, the restaurant can check the position of the customer waiting for the ordered product at the timing when the customer tries to distribute the product.

  The order reception device according to aspect 5 of the present invention is the apparatus according to any one of aspects 1 to 4, wherein the device is capable of transmitting position information indicating a current position of the device to the outside. The position information acquisition unit may acquire the position information from the device.

  The order reception device according to aspect 6 of the present invention, in any of the aspects 1 to 5, further includes specific information acquisition means for acquiring specific information of the device, wherein the recording means includes the position information and the position information. The order information and the specific information may be associated with each other and recorded in the storage unit.

  Therefore, the restaurant using the order receiving device can display the specific information of the device carried by the customer waiting for the ordered product when the ordered product is completed. As a result, the customer waiting for the ordered product can grasp that the ordered product will be served from now on by confirming that the unique information of his / her device is displayed on the display.

  The order reception device according to aspect 7 of the present invention is the order reception device according to aspect 6, in which, when the specific information acquisition unit acquires the specific information of the device, the order receiving device generates a customer identification value of a customer carrying the device When the customer identification value is acquired from the means (customer number generation processing unit 123) and a terminal that displays a map indicating the inside of the store, the current position of the device carried by the customer corresponding to the customer identification value is determined. Transmission means (seat map data transmission processing unit 124) that transmits the indicated position information to the terminal may be further provided.

  According to said structure, the said order reception apparatus can display the map in which the positional information which shows the present position of the apparatus which the customer is carrying was shown on the said terminal. In other words, the order receiving device has an effect that the store clerk using the terminal can grasp where the customer is in the store.

  The order reception system according to aspect 8 of the present invention is an order reception system including an order reception device (order reception device 100) and a device (smart phone 200) carried by a customer, and indicates the current position of the device. Position information acquisition means (position information acquisition processing unit 121) for acquiring position information from the device is provided, and the order receiving device acquires order information indicating the order contents of the customer from the device. An order information acquisition processing unit 122) and recording means (terminal location specifying processing unit 121 ′ and customer number generation processing unit 123) for associating and recording the position information and the order information in a storage unit, Includes a transmission means (position information generation processing unit 222) for transmitting position information indicating the current position of the device to the order receiving device. The device carried by the customer may be a device owned by the customer, or may be a device that the store lends to the customer. For example, the device carried by the customer may be a device that is lent to the customer from when the customer orders the product until receiving the product.

  According to said structure, it can be said that the said order reception system can be used also in the store which does not allocate a specific table to the customer who visited the store similarly to the order reception apparatus concerning the aspect 1 of this invention.

  An order receiving system according to an aspect 9 of the present invention is an order receiving system including an order receiving device (order receiving device 100 ′) and a plurality of beacon devices (beacon devices 300 ′), wherein the plurality of beacon devices Distance information acquisition means (terminal position specifying processing unit 121 ′) for acquiring distance information indicating the distance between the beacon device and the device (smart phone 200 ′) carried by the customer from each of the above, and the distance information acquisition means Means for identifying the current position of the device by referring to the distance information acquired by the information and the information indicating the position of each of the plurality of beacon devices (terminal position specifying processing unit 121 '), The order receiving device includes order information acquisition means (order information acquisition processing unit 122) for acquiring order information indicating the order contents of the customer, and position information indicating the current position of the device. And recording means (terminal position specifying processing unit 121 ′ and customer number generation processing unit 123) for associating and recording the order information with each other, and each of the plurality of beacon devices is connected to the device. Distance measuring means (distance measuring section 322) for measuring the distance of the distance, and transmitting means (distance information transmission processing section 321) for transmitting the distance information indicating the distance to the order receiving device.

  According to said structure, it can be said that the said order reception system can be used also in the store which does not allocate a specific table to the customer who visited the store similarly to the order reception system which concerns on aspect 8 of this invention.

  The order receiving method according to the tenth aspect of the present invention is an order receiving method by an order receiving device (server 100) for receiving a customer order, and an order information acquiring step (step S2) for acquiring order information indicating the contents of the order. ), A position information acquisition step (step S10) for acquiring position information indicating the current position of the device carried by the customer, and the position information and the order information are associated with each other and recorded in the storage unit (storage unit 110). Recording step (step S11).

  According to said structure, it can be said that the order reception method concerning this invention can be used also in the store which does not allocate a specific table to the customer who visited the store similarly to the order reception apparatus concerning the aspect 1 of this invention.

  The terminal according to the eleventh aspect of the present invention (the clerk terminal 400) includes display control means (seat map display processing unit 422) that displays information indicating the current position of the equipment carried by the customer on the display unit, and a plurality of customer And an operation receiving means (customer number transmission processing unit 421) for receiving an operation for designating which customer-related information should be displayed on the display control means.

  According to said structure, the said terminal displays the information which shows the position of the customer on the said display part, when the operation which designates the customer with the salesclerk who uses the said terminal is performed.

  Therefore, the terminal has an effect of allowing the store clerk to know where the customer is.

  The portable device according to the twelfth aspect of the present invention includes an order information transmitting unit that transmits order information indicating the contents of the user's order, and a position that transmits position information indicating the current position of the own device to the transmission destination of the order information. And an information transmission means.

  According to said structure, the said portable apparatus can make the shop which received the order grasp | ascertained the present position of an own machine. Therefore, the portable device has an effect that the store clerk can grasp the position of the customer who is carrying the portable device and is waiting for the ordered product.

  Note that the order receiving device according to aspects 1 to 7 of the present invention may be realized by a computer. In this case, the computer is operated as each unit included in the order receiving device, so that each unit is operated as a computer. And a computer-readable recording medium on which the program is recorded fall within the scope of the present invention.

  In addition, the terminal according to the eleventh aspect of the present invention may be realized by a computer. In this case, the display control unit and the operation accepting unit are operated by causing the computer to operate as the display control unit and the operation receiving unit. A program for realizing the operation accepting means on a computer and a computer-readable recording medium on which the program is recorded also fall within the scope of the present invention.

  Similarly, the portable device according to the twelfth aspect of the present invention may be realized by a computer. In this case, the computer is operated as the order information transmission unit and the position information transmission unit included in the portable device. A program for realizing the order information transmitting unit and the position information transmitting unit on a computer and a computer-readable recording medium on which the program is recorded also fall within the scope of the present invention.

  The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope shown in the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. Is also included in the technical scope of the present invention. Furthermore, a new technical feature can be formed by combining the technical means disclosed in each embodiment.

  INDUSTRIAL APPLICABILITY The present invention can be suitably used in a store where a customer who has visited the store can place an order using a mobile terminal.

100 server (order receiving device)
100 'server (order receiving device)
120 control unit 121 position information acquisition processing unit (position information acquisition unit, recording unit)
121 ′ terminal position specifying processing unit (distance information acquiring means, specifying means)
122 Order information acquisition processing unit (order information acquisition means)
123 Customer number generation processing unit (recording means, generating means)
124 seat map data transmission processing unit (transmission means)
200 Smartphone (mobile device)
220 Control unit 221 Order-related processing unit (order information transmission means)
222 Position information generation processing unit (position information transmission means)
300 Beacon device 320 Control unit 321 Distance information transmission processing unit (transmission means)
322 Distance measuring unit (distance measuring means)
400 Clerk terminal (terminal)
420 Control Unit 421 Customer Number Transmission Processing Unit (Operation Accepting Unit)
422 Seat map display processing unit (display control means)

Claims (12)

Order information acquisition means for acquiring order information indicating the contents of the customer's order;
Position information acquisition means for acquiring position information indicating the current position of the device carried by the customer based on transmission from the device;
Recording means for associating the position information with the order information and recording them in a storage unit;
A transmission unit that transmits the position information to the store terminal as part of a seat map data including image data showing a seat map,
Equipped with a,
The position information acquisition means acquires the position information every time the order information acquisition means acquires the order information, repeatedly acquires the position information, and receives an instruction to cause the order reception device to acquire the position information. An order receiving device characterized by the above-mentioned .   Order information acquisition means for acquiring order information indicating the contents of the customer's order;
  Position information acquisition means for acquiring position information indicating the current position of the device carried by the customer based on transmission from the device;
  Specific information acquisition means for acquiring the specific information of the device;
  Generating means for generating a customer identification value corresponding to the unique information acquired by the unique information acquisition means, which is a customer identification value of a customer carrying the device for the store clerk to input to the store terminal; ,
  Recording means for associating the position information with the order information and recording them in a storage unit;
  A transmission unit that transmits the position information to the store terminal as part of seat map data including image data indicating a seat map and the customer identification value of the customer;
An order receiving apparatus characterized by comprising: The order receiving device according to claim 1 or 2 , wherein the position information acquiring unit acquires the position information at the same time as the order information acquiring unit acquires the order information. 3. The order receiving apparatus according to claim 2 , wherein the position information acquisition unit repeatedly acquires the position information after the order information acquisition unit acquires the order information. 5. The order receiving apparatus according to claim 4 , wherein the position information acquiring unit acquires the position information every time an instruction to acquire the position information is received by the order receiving apparatus. . The device is a device capable of transmitting position information indicating the current position of the device to the outside,
The position information acquisition means obtains the position information from the device, order receiving apparatus according to any one of claims 1 to 5, characterized in that. Top type recording means records in the storage unit in association with the positional information and the order information and the inherent information, order receiving apparatus according to claim 2, characterized in that. The location information acquisition means acquires the location information from a device carried by a customer corresponding to the customer identification value, triggered by the customer identification value being input to the store terminal. The order receiving device according to claim 2 . An order reception system including an order reception device and a device carried by a customer,
Position information acquisition means for acquiring position information indicating the current position of the device based on transmission from the device;
The order receiving device is
Order information acquisition means for acquiring order information indicating the order contents of the customer from the device;
Recording means for associating the position information with the order information and recording them in a storage unit;
Transmission means for transmitting the position information to the store terminal as part of a seat map data including image data showing a seat map,
With
The position information acquisition means repeatedly acquires the position information after the order information acquisition means acquires the order information, and receives the position information every time it receives an instruction to acquire the position information from the order reception device. Is supposed to get
The above equipment
An order receiving system, comprising: transmission means for transmitting position information indicating a current position of the device to the order receiving device. An order reception system including an order reception device and a plurality of beacon devices,
Distance information acquisition means for acquiring distance information indicating a distance between the beacon device and a device carried by the customer from each of the plurality of beacon devices;
By specifying each distance information acquired by the distance information acquisition means and information indicating the position of each of the plurality of beacon devices, specifying means for specifying the current position of the device,
The order receiving device is
Order information acquisition means for acquiring order information indicating the contents of the customer's order;
Recording means for associating and recording the position information indicating the current position of the device and the order information in a storage unit;
Transmission means for transmitting the position information to the store terminal as part of a seat map data including image data showing a seat map,
With
The specifying means repeatedly specifies the position information after the order information acquiring means acquires the order information, and specifies the position information every time an instruction for acquiring the position information is received by the order receiving device. And
Each of the plurality of beacon devices
Distance measuring means for measuring the distance between the devices,
An order receiving system, comprising: transmission means for transmitting distance information indicating the distance to the order receiving device. An order receiving method by an order receiving device for receiving customer orders,
An order information acquisition step for acquiring order information indicating the contents of the order;
Position information acquisition step for acquiring position information indicating the current position of the device carried by the customer based on transmission from the customer;
A recording step of associating the position information with the order information and recording in a storage unit;
It is seen including a transmission step of transmitting the position information to the store terminal as part of a seat map data including image data indicating a seat map, and
The position information acquisition step repeatedly acquires the position information after acquiring the order information in the order information acquisition step, and receives the instruction to cause the order reception device to acquire the position information. An order receiving method characterized in that the order is received .   The program for functioning a computer as said each means with which the order reception apparatus of any one of Claim 1 to 8 is provided.

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