JP6567701B2 - Elevator emergency maintenance management system and emergency maintenance management method - Google Patents

Description

  Embodiments described herein relate generally to an emergency maintenance management system and an emergency maintenance management method for an elevator.

  When a user rides on an elevator car and is traveling, if an earthquake or equipment failure occurs and the car stops urgently, the user is confined in the car. At this time, when the user operates an emergency operation button installed in the car, the user and a monitor at the external service information center can communicate with each other through the intercom. Then, by telling the situation where the user is trapped in the car, the supervisor instructs the maintenance staff to perform maintenance work on the elevator, and the maintenance staff heads to the elevator to perform the work for restoration. Done.

JP 2008-68933 A JP 2010-6575 A

  If the procedure described above is performed when a user is trapped in the car, it takes time to recover and the anxiety of the locked user increases.

  The present invention has been made in view of the above circumstances, and is an emergency maintenance management system for an elevator that allows a quick recovery operation to be performed when a user is trapped in the elevator car. And to provide emergency maintenance management methods.

  According to an embodiment for achieving the above object, an emergency maintenance management system for an elevator includes an elevator control device, a plurality of mobile phone terminals respectively carried by a plurality of maintenance personnel, and a service information center device over a communication network. Connected and configured. The service information center device acquires a location information recording unit that records location information of a plurality of mobile phone terminals together with corresponding phone number information, and a mobile device closest to the elevator when the button operation signal of the emergency operation button is acquired from the elevator control device. Identifies the telephone terminal, performs call processing on the identified cellular phone terminal, establishes telephone communication between the elevator control device and the cellular phone terminal, and a user in the car uses the interphone to make a call destination A first communication control unit that enables a call with a maintenance person carrying the mobile phone terminal.

1 is an overall view showing a configuration of an emergency maintenance management system for an elevator according to a first embodiment. The block diagram which shows the structure of the emergency maintenance management system of the elevator by 1st Embodiment. The sequence diagram which shows operation | movement of the emergency maintenance management system of the elevator by 1st Embodiment. The block diagram which shows the structure of the emergency maintenance management system of the elevator by 2nd Embodiment. The sequence diagram which shows operation | movement of the emergency maintenance management system of the elevator by 2nd Embodiment.

<< First Embodiment >>
<Configuration of Emergency Maintenance Management System for Elevators according to First Embodiment>
The configuration of the emergency maintenance management system for elevators according to the first embodiment of the present invention will be described with reference to FIG. The emergency maintenance management system 1A according to the present embodiment is installed in an elevator 10 installed in a building X, mobile phone terminals 20-1 and 20-2 carried by a plurality of maintenance personnel, and a service information center Y, respectively. The service information center apparatus 40A connected to the elevator 10 and the mobile phone terminals 20-1 and 20-2 via the communication network 30. Although FIG. 1 shows a case where there are two mobile phone terminals, the present invention is not limited to this, and more mobile phone terminals of maintenance personnel may be connected.

  The elevator 10 includes a car 12 that moves up and down in the hoistway 11, an elevator controller 14 </ b> A that is installed on the hoistway 11, connected to the car 12 via the tail cord 13 and connected to the communication network 30. Have In the car 12, an emergency operation button 121 and an interphone 122 that are used by users in the car 12 in an emergency are installed. As shown in FIG. 2, the elevator control device 14 </ b> A includes a telephone communication processing unit 141, a voice information processing unit 142, and a button operation signal processing unit 143. The telephone communication processing unit 141 performs telephone communication via the communication network. The voice information processing unit 142 transmits and receives voice information to and from the interphone 122. When the button operation signal processing unit 143 detects that the emergency operation button 121 is operated by a user in the car 12, the button operation signal processing unit 143 transmits a button operation signal to the service information center device 40A.

  The mobile phone terminals 20-1 and 20-2 are carried by different maintenance personnel, and have a function of acquiring GPS (global positioning system) information, which is position information of the own terminal.

  The service information center device 40A is installed in the service information center Y outside the building X, and monitors elevators of a plurality of buildings including the building X. The service information center device 40A includes a GPS information recording unit 41 and a first communication control unit 42, as shown in FIG. The GPS information recording unit 41 acquires GPS information from the mobile phone terminals 20-1 and 20-2 at a predetermined time interval, and records it together with the corresponding phone number information. When the first communication control unit 42 receives the button operation signal of the emergency operation button 121 of the elevator 10 transmitted from the elevator control device 14A, based on the information recorded in the GPS information recording unit 41, the first communication control unit 42 A mobile phone terminal closest to the sender elevator 10 is specified, and a calling process is performed using the telephone number of the specified mobile phone terminal. Then, when a response operation is performed on the calling mobile phone terminal, telephone communication between the mobile phone terminal and the elevator control device 14A is established.

<Operation of Emergency Maintenance Management System for Elevator according to First Embodiment>
Next, the operation of the emergency maintenance management system 1A for an elevator according to the present embodiment will be described with reference to the sequence diagram of FIG. In the present embodiment, during the operation of the emergency maintenance management system 1A, GPS information is acquired at predetermined time intervals in each of the mobile phone terminals 20-1 and 20-2, and the service information center device 40A together with the corresponding telephone number information. Sent to. In the service information center device 40A, the GPS information and the telephone number information transmitted from the mobile phone terminals 20-1 and 20-2 are received and recorded in the GPS information recording unit 41 (S1 to S4).

  When an emergency situation such as an earthquake or a breakdown of equipment in the elevator 10 occurs while the user gets on the car 12 and travels in the hoistway 11, the car 12 stops urgently ( S5). Here, when a user in the car 12 operates the emergency operation button 121, the operation is detected by the button operation signal processing unit 143 of the elevator control device 14A. When the operation of the emergency operation button 121 is detected by the button operation signal processing unit 143, a button operation signal is generated and transmitted to the service information center device 40A via the communication network 30 (S6).

  In the service information center device 40A, the button operation signal of the emergency operation button 121 transmitted from the elevator control device 14A is received and acquired by the first communication control unit 42. Then, the location of the elevator 10 that is the transmission source of the button operation signal is specified by the first communication control unit 42. Furthermore, based on the GPS information of each mobile phone terminal 20-1 and 20-2 recorded in the GPS information recording unit 41, the mobile phone terminal closest to the elevator 10 that is the source of the button operation signal is specified. (S7). Here, it is assumed that the mobile phone terminal 20-1 is specified.

  Next, the first communication control unit 42 performs call processing using the telephone number of the mobile phone terminal 20-1 identified as being closest to the elevator 10 (S8). When a signal from the service information center apparatus 40A is received by the mobile phone terminal 20-1, and the maintenance staff performs an operation for starting a call on the mobile phone terminal 20-1, the mobile phone terminal 20-1 A response signal to the call is transmitted to the service information center device 40A (S9).

  In the service information center apparatus 40A, the response signal received from the mobile phone terminal 20-1 is acquired by the first communication control unit. When the first communication control unit 42 acquires the response signal from the call destination mobile phone terminal 20-1, the first communication control unit 42 establishes telephone communication between the corresponding elevator control device 14A and the mobile phone terminal 20-1 (S10). ). When telephone communication is established between the elevator control device 14A and the mobile phone terminal 20-1, the user in the car 12 and the mobile phone are carried via the interphone 122 of the car 12 connected to the elevator control device 14A. A maintenance person carrying the telephone terminal 20-1 can enter a direct call (S11). Therefore, the maintenance staff can quickly contact the user in the car 12 and grasp the current situation, and the user can get a sense of security by hearing when the maintenance staff arrives. it can.

  After that, when the call is finished and the maintenance staff performs an operation of disconnecting the telephone communication at the mobile phone terminal 20-1 (S12), the service information center device 40A causes the elevator control device 14A to be connected between the mobile phone terminal 20-1. Is disconnected (S13).

  According to the first embodiment described above, when an emergency situation occurs in the elevator and the car is urgently stopped, when the user operates the emergency operation button in the car, it is closest through the intercom in the car. Calls can be made directly to maintenance personnel in the area. As a result, the user confined in the car can get a sense of security and the maintenance staff can go to the maintenance work quickly and efficiently.

<< Second Embodiment >>
<Configuration of Emergency Maintenance Management System for Elevators according to Second Embodiment>
The configuration of the emergency maintenance management system 1B for an elevator according to the second embodiment of the present invention is the same as the configuration of the emergency maintenance management system 1A of FIG. 1 described in the first embodiment. Detailed description is omitted.

  In the present embodiment, the service information center device 40B includes a GPS information recording unit 41 and a terminal specifying unit 43, as shown in FIG. When the terminal specifying unit 43 receives the button operation signal of the emergency operation button 121 of the elevator 10 transmitted from the elevator control device 14B, based on the information recorded in the GPS information recording unit 41, the transmission source of the button operation signal The cellular phone terminal closest to the elevator 10 is identified, and the telephone number information of the identified cellular phone terminal is transmitted to the elevator control device 14B.

  The elevator control device 14B includes a voice information processing unit 142, a button operation signal processing unit 143, and a second communication control unit 144. When the second communication control unit 144 receives the telephone number information of the mobile phone terminal transmitted from the service information center device 40B in response to transmitting the button operation signal of the emergency operation button 121 to the service information center device 40B. Then, call processing is performed using the telephone number, and telephone communication is established with the mobile phone terminal of the call destination.

<Operation of Emergency Maintenance Management System for Elevators according to Second Embodiment>
The operation of the emergency maintenance management system 1B for an elevator according to this embodiment will be described with reference to the sequence diagram of FIG. In FIG. 5, the processing executed in steps S1 to S6 is the same as the processing described in the first embodiment, and thus detailed description thereof is omitted.

  When the button operation signal transmitted from the elevator control device 14B in step S6 is received by the service information center device 40B, it is acquired by the terminal specifying unit 43. Then, the terminal specifying unit 43 specifies the location of the elevator 10 that is the transmission source of the button operation signal. Furthermore, based on the GPS information of each mobile phone terminal 20-1 and 20-2 recorded in the GPS information recording unit 41, the mobile phone terminal 20-1 closest to the elevator 10 that is the source of the button operation signal is It is specified (S21). When the mobile phone terminal 20-1 closest to the elevator 10 is specified by the terminal specifying unit 43, the telephone number information of the mobile phone terminal 20-1 is transmitted to the elevator control device 14B (S22).

  In the elevator control device 14B, the telephone number information transmitted from the service information center device 40B is received by the second communication control unit 144, and a calling process is performed using the telephone number information (S23). When a signal generated by the calling process from the elevator control device 14B arrives at the mobile phone terminal 20-1 and the maintenance staff performs an operation for starting a call, a response signal to the call is transmitted to the elevator control device 14B ( S24).

  When the response signal from the mobile phone terminal 20-1 is received, the second communication control unit 144 of the elevator control device 14B establishes telephone communication with the mobile phone terminal 20-1 (S25). When telephone communication is established between the elevator control device 14B and the mobile phone terminal 20-1, a user in the car 12 uses the interphone 122 to call the mobile phone of the call destination via the voice information processing unit 142. A call with a maintenance person carrying the telephone terminal 20-1 becomes possible (S26).

  After that, when the call is finished and the maintenance staff performs an operation of disconnecting the telephone communication with the mobile phone terminal 20-1 (S27), the telephone communication with the mobile phone terminal 20-1 is disconnected by the elevator control device 14B. (S28).

  According to the second embodiment described above, the telephone control call processing function is installed in the elevator control device, so that when an emergency occurs in the elevator and the car is urgently stopped, the user can move inside the car. When the emergency operation button is operated, a call can be made with the nearest maintenance staff through the intercom in the car. As a result, the user confined in the car can get a sense of security and the maintenance staff can go to the maintenance work quickly and efficiently.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  1A, 1B ... Emergency maintenance management system, 10 ... Elevator, 11 ... Hoistway, 12 ... Ride car, 13 ... Tail cord, 14A, 14B ... Elevator control device, 20-1, 20-2 ... Mobile phone terminal, 30 ... Communication network, 40A, 40B ... Service information center device, 41 ... GPS information recording unit, 42 ... First communication control unit, 43 ... Terminal identification unit, 121 ... Emergency operation button, 122 ... Interphone, 141 ... Telephone communication processing , 142 ... voice information processing unit, 143 ... button operation signal processing unit, 144 ... second communication control unit

Claims (2)

An emergency operation button installed in an elevator car and an elevator control device connected to an intercom, a plurality of mobile phone terminals carried by a plurality of maintenance personnel, and a service information center device via a communication network In the emergency maintenance management system for connected elevators,
The elevator control device includes:
A button operation signal processing unit that transmits a button operation signal to the service information center device upon detecting that the emergency operation button has been operated;
A voice information processing unit that transmits and receives voice information to and from the intercom;
A telephone communication processing unit for performing telephone communication via the communication network,
The service information center device includes:
A location information recording unit that acquires location information of the plurality of mobile phone terminals at predetermined time intervals and records the location information together with corresponding phone number information;
When the button operation signal of the emergency operation button is acquired from the elevator control device, the mobile phone terminal closest to the elevator that is the transmission source of the button operation signal is identified based on the information recorded in the position information recording unit Then, by performing call processing using the telephone number of the specified mobile phone terminal, telephone communication is established between the elevator control device and the call destination mobile phone terminal, and use in the car A first communication control unit that enables a person to talk with a maintenance person who carries the call destination mobile phone terminal through the voice information processing unit using the interphone. Elevator emergency maintenance management system. The elevator control device connected to the emergency operation button and intercom installed in the elevator car and having a telephone communication function via a communication network, and a plurality of mobile phone terminals respectively carried by a plurality of maintenance personnel A service information center device connected via a communication network acquires location information of the plurality of mobile phone terminals at a predetermined time interval and records the location information together with corresponding phone number information;
  When the elevator control device detects an operation of the emergency operation button, a button operation signal processing step of generating a button operation signal and transmitting it to the service information center device;
  When the service information center device acquires the button operation signal of the emergency operation button from the elevator control device, the service information center device is closest to the elevator of the button operation signal transmission source based on the information recorded in the position information recording step By identifying the mobile phone terminal and performing call processing using the telephone number of the identified mobile phone terminal, telephone communication is established between the elevator control device and the call destination mobile phone terminal, A first communication control step for enabling a user in a car to make a call with a maintenance person carrying the call destination mobile phone terminal using the intercom;
An emergency maintenance management method for an elevator, comprising:

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